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2d

Sr. Product Manager, Consumer Services

Experian1501 S MoPac Expy, Austin, TX 78746, USA, Remote
agileDesignmobilescrum

Experian is hiring a Remote Sr. Product Manager, Consumer Services

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Experian Consumer Services provides credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.  This group is divided into two divisions; the Direct-to-Consumer team provides these solutions directly to consumers while the Partner Solutions team empowers companies to provide these solutions to their consumers. 

Whether it is directly through our websites or via one of our partners, over consumers now have access to valuable credit education and identity protection solutions that help them protect their personal information.  We are also the leader in Global Data Breach services, helping businesses for over 15 years.

Job Description

Experian Partner Solutions is looking for a creative, driven and results-orientated Senior Product Manager, who will drive expansion and lead the success of its Consumer Identity Theft Protection product portfolio. Our mission is to build the most comprehensive portfolio of products to protect consumers from cybercrimes and threats in today’s highly digital world. We are focused on innovation, solving consumer needs, and bringing products to market quickly. We want Product Managers that are passionate and have these same priorities!

What you’ll be doing

Primary responsibilities will include, but are not limited to, the following:

  • Champion and execute the vision and strategy for expanding and growing the Consumer Identity Protection product portfolio
  • Own the development and delivery of a short-term and long-term product roadmap to execute on your product vision
  • Use market research, consumer feedback, industry trends, and competitive analysis to identify new opportunities and improvements to the Identity Protection products
  • Partner with business, design and engineering teams to assess usability and feasibility of product features and ensure delivery of scalable solutions that satisfy consumer needs
  • Partner with Sales, Product Marketing, and Client Services to establish a go-to-market strategy and delivery plans for successful launch of new products
  • Drive innovation in the Consumer Identity Protection space by identifying opportunities and unanswered consumer needs
  • Provide thought leadership within and outside of the team
  • Understand and articulate stakeholder needs
  • Drive regulatory sign-off with legal and compliance teams that adhere to company guidelines.
  • Lead data vendor partnerships including competitive analysis, selection, integration, and ongoing business development
  • Understand the Consumer Identity Protection landscape to drive build-vs-buy decisions

Qualifications

What your background looks like

  • 5+ years of experience as a product manager delivering enterprise-scale solutions
  • Experience launching consumer facing products that solve consumer needs by using market research, consumer feedback, industry trends, and competitive analysis
  • Excellent problem-solving skills with an exceptionally strong attention to detail
  • Strong oral and written communication skills with the ability to articulate the goals of a product or feature to internal stakeholders
  • Curious, self-motivated thinker; always asks why and strives until the answer is clear
  • Strong organizational and time-management skills
  • Ability to manage multiple, time critical projects and prioritize responsibilities in line with business objectives
  • Experience working in an Agile (Scrum or Kanban) product (mobile, web, tablet) environment preferred
  • Experience working with technical & design teams
  • Willingness to learn about consumer identity protection and develop a passion for improving it
  • Experience in consumer identity, fraud, or similar domains a nice to have

Perks

  • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
  • Four weeks of vacation to start, five sick days and two volunteer days (plus twelve paid holidays).
  • Competitive pay and comprehensive benefits package, with a bonus target of 15%.
  • Flexible work schedule and relaxed dress code.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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Experian is hiring a Remote Global Product Marketing Manager (East Coast - Remote)

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity. And we are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian is a global leader in information services, with the world’s largest credit bureau and other rich data assets in health, auto, marketing, rent bureau etc. Experian Decision Analytics (DA) supports clients by providing bureau-based scores, decisioning software and analytics products and services.

The Global Analytics and AI team is driving Experian’s efforts to productize analytics in each of its regions. The team has built a modern tech AI platform on the cloud, which will serve as Experian’s global platform for analytics products. This platform – Ascend Intelligence Services, is integrated with our data and decisioning systems, and hosts various analytics products spanning the end-to-end client lifecycle needs. This role will work closely with leaders in Product, Engineering and Consulting to support our rapidly-growing base of users and clients.

The Strategy, Marketing & Digital team has had a significant impact on the growth of the GDA business. Looking ahead, Experian is making significant investments to accelerate innovation, transform customer experience and drive scale across the world – with emphasis on pivoting the business towards SaaS offerings and API-based software, data and analytics capabilities. A critical enabler is our ability to understand new and existing markets and buyers, to design and execute successful go-to-market strategies. As a result, we are looking for an experienced product marketing manager who will take this on for our global analytics portfolio.  

Job Description

  • Collaborate with global and regional teams to develop marketing and sales content, and oversee execution of integrated go-to-market plans for assigned products/solutions. 
  • Develop a deep understanding of our markets and buyers by leveraging insights from internal and external sources to inform strategies. 
  • Develop product positioning, value propositions and messaging that resonates with target buyers; work with product teams and other experts to create enablement content that is fit for purpose for use by global and regional teams. 
  • Partner with content marketing on creating marketing assets for multi-channel marketing campaigns. 
  • Partner with business functions such as finance, product management, and market/competitive intelligence teams to understand and communicate the market response to our solutions including leading indicators (e.g. win/loss analysis, pipeline and revenue growth, competitive activities, etc.) 
  • Lead the development of a range of product marketing programs, as required, including customer references, testimonials and case studies. 

Success Measures 

  • Structured global/regional, cross-functional go-to-market alignment 
  • Sales and regional teams’ adoption of enablement materials 
  • KPIs of marketing campaigns 

Qualifications

  • Grounded in a technology field with the ability to quickly grasp the business-to-business market for data analytics, software and cloud/SaaS solutions across verticals and regions.  
  • Skilled at framing commercial opportunities and applying a structured approach to developing and overseeing execution of go-to-market plans 
  • Agile marketer, critical thinker and excellent communicator both written and verbal, with ability to engage at executive levels to influence the development of product and commercial strategies.   
  • A strong writer, adept at conveying ideas and information through slides, presentations and written materials 
  • Able to effectively challenge views and build consensus 
  • Self-motivated, detail-oriented, well-organised, disciplined and structured 
  • 5 years+ business experience in product or strategic marketing, business planning and/or new product introduction 
  • Industry experience most likely obtained in FinTech, Financial Services or Technology firm 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

See more jobs at Experian

Apply for this job

4d

Compliance Risk Advisor ( Open to Remote)

Experian601 Experian Pkwy, Allen, TX 75013, USA, Remote

Experian is hiring a Remote Compliance Risk Advisor ( Open to Remote)

Company Description

 Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description

·         Provide support and guidance to internal partners on regulatory compliance requirements and issues related to consumer credit services.

  • Perform gap assessments of BU/functional area procedural documents against Global Policies to ensure adherence and if applicable, work with business line on action plans designed to address control breakdowns and track timely remediation of regulatory issues and process improvements.

·         Work with a variety of cross-functional teams to ensure compliance with laws, regulations, and policies. These include, but are not limited to, Legal, Information Security, and Governmental Affairs.

  • Working knowledge of applicable privacy and consumer laws and regulations
  • Maintain understanding of business line operating processes, strategies, products, and services

·         Participates in exams as the SME by working with the appropriate BU in the collecting and analyzing exam data, documents, and other information as may be requested in order to provide requested documentation.

·         Work closely with the Regulatory Exam Manager in the delivery of ad hoc regulatory requests within specified SLAs

·         Participate where needed in the preparation and presentation of materials for regulatory meetings (kick-off deck, quarterly update, etc.)

·         Work effectively in a team environment, addresses conflict appropriately, and builds productive relationships with customers, business partners, and stakeholders in order to achieve targeted business results

·         Exercise effective persuasion and influence to engage, motivate and inspire others while performing duties

Qualifications

·         Bachelor's degree or equivalent experience.

·         Minimum of 3-5 years experience in a regulatory risk and compliance/audit processes. 

·         Strong knowledge of federal and state privacy laws and regulations, including FCRA, FACTA and GLBA - preferably from a consumer reporting agency (CRA) perspective.

·         Excellent analytical, communications (written and verbal), and interpersonal skills required.

·         Strong organizational skills to prioritize a high-volume workload.

·         Must be willing to learn new tasks and take on new responsibilities when needed.

·         Ability to understand complex business issues, develop practical, problem-solving strategies and effectively communicate in a positive manner.

·         Ability to work in a fast-paced, multi-tasking environment.

·         Ability to manage through change, drive and deliver results under tight deadlines 

·         Comfortable working both independently and in team settings 

·         Strong research, problem solving, analytical and decision-making skills to effectively solve complex issues, while at the same time paying attention to detail and ability to ask the right questions and make connections 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

See more jobs at Experian

Apply for this job

4d

Senior Linux Systems Engineer

ExperianTN-6, Franklin, TN, USA, Remote
agileRabbitMQansiblegitlinux

Experian is hiring a Remote Senior Linux Systems Engineer

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world.  We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

Job Description

This is a great opportunity to work in a Global organization that is focused on only one business unit, which provides the feel of a smaller organization.  At the same time, the far reach of Experian provides resources and opportunities that are out of reach in smaller companies.  Our team of systems engineers are highly skilled and love what we do.  There are always new opportunities to learn and take on work that you are interested in.  We have fun working together in our daily challenges, even in the current age of virtual office environments.  Our team works very closely with other teams (Infrastructure, Database, Network, and Production Control) inside the Systems Operations organization so that no matter what the technology is, there is always someone within close reach. These teams are tightly integrated with each other to provide a very comfortable and approachable working environment all while being part of a much larger organization, which makes this a unique and appealing position to fill.

As a Senior Systems Engineer, you will help the server team do operational and project-based work so that we can support our business to reach its maximum potential. You will have a very visible role into improving our current processes so that we can be more efficient in the areas we are responsible for.  To thrive in this role, you must be comfortable in leading the charge to make positive change in the infrastructure, promoting constant improvement.  We have teams of leaders in our organization, every single individual is expected to lead in their respective area.

What you’ll do every day

  • Serve in a senior role on the systems engineering team to provide an optimal Linux infrastructure
  • Automate, Automate, Automate.  We use Ansible as our automation platform and have a licensed Tower infrastructure to maintain 1000’s of endpoints
  • Provide advanced level administration and troubleshooting skills to accomplish daily tasks, which could include the breakdown and problem solving of difficult issues
  • Vulnerability management related tasks, which also includes being in a rotation of people who do weekly automated patch deployments

Qualifications

  • Worked in a previous role that would resemble someone working in a DevOps position.  Experience with git, agile processes, etc. is a must
  • Experience in automation, specifically around Linux systems administration and various open
  • Have developed and/or contributed to processes in deploying servers into on-prem virtual environments that are highly automated in nature
  • Ability and history of performing systems administration tasks at scale. 
  • Familiarity in administration of various open-source projects, such as: BIND, RabbitMQ, Tomcat
  • Strong understanding of networking concepts as it relates to TCP/IP configuration/subnetting/troubleshooting, Load Balancing, L4 protocols such as http, dns, etc.
  • Working knowledge of TLS, including secure cipher suite configurations, troubleshooting related issues, etc
  • Ability to perform Vulnerability Management tasks which includes identifying and resolution

Additional Information

 

 

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

See more jobs at Experian

Apply for this job

4d

Account Director (Wealth, Life and Pensions)

ExperianCardinal Walk, Palace St, London SW1E 5JD, UK, Remote

Experian is hiring a Remote Account Director (Wealth, Life and Pensions)

Company Description

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

 

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

 

Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

 

Accepting you, for you.

 

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Job Description

Here at Experian, we are on an accelerated growth trajectory, as a result we have a great opportunity for a senior sales professional with a background and experience within the Wealth, Life & Pensions market.

Executing the sales strategy, aligned to the overall business strategic plan and delivery of client focused objectives. With proven relationship building skills at Director/”C”-Level, you will provide industry thought leadership and specific client insight and direction.

Working within a dedicated vertical, you will be supported by a team of high performing specialists, consultants and product experts. Tasked to achieve overall business goals and objectives in sales and new business development, it is crucial that you develop and maintain a network of contacts within key client and potential client organisations, including industry associations.

This is a brilliant opportunity to join a FTSE 50, market leading organisation, embarking on a period of significant investment with ambitious growth plans.

Qualifications

Could this role be for you?

·         Experience working in or selling into the Wealth, Life and Pensions sector

·         Experience of preparing large tenders and responding to RFIs/ RFPs

·         Excellent networking and communication skills

·         Ability to liaise, influence and challenge effectively

·         A good understanding of UK regulatory landscape

·         Ability to build relationships at multiple levels within a client, peer group and virtual team

·         Commercially and risk aware

·         A proactive approach, agile with change and restless to build a good stakeholder network within their allocated accounts

·         Excellent organisation skills and the ability to operate and manage customers at all levels effectively within a matrix environment

·         Ability to generate credibility and respect at senior levels

·         Demonstrates a collaborative approach able to work with and contribute to close knit ambitious specialist and vertical teams

Additional Information

Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where employees can split their working time between the office and their home, support our belief that this balance brings long-lasting benefits for our business as well as our people. So that you can love where you work please discuss what works for you with your recruiter during the hiring process.

 

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

#LI-DG1

(Internal Grade C)

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4d

Software Development Manager, Experian Consumer Services (remote)

Experian475 Anton Blvd, Costa Mesa, CA, United States, Remote
Designapic++c#AWS

Experian is hiring a Remote Software Development Manager, Experian Consumer Services (remote)

Company Description

About us, but we’ll be brief:
Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Job Description

What you’ll be doing:

  • Lead development teams to deliver on-time, on budget, high value complex projects.
  • Own the technical direction of a team, project or product area. 
  • Takes technical responsibility for all stages and/or iterations in a software development project, providing method specific technical advice and guidance to project stakeholders.
  • Specify and ensure the design and development of technology solutions properly fulfills all business requirements, achieves desired objectives and fulfills return on investment goals.
  • Lead the development team to ensure disciplines are followed, project schedules, risks and issues are effectively managed, and project stakeholders receive regular communications.
  • Anticipate change management requirements and ensure effective solution adoption by ensuring appropriate knowledge transfer, training and deployment readiness.

Qualifications

What your background looks like:

  • Computer Science Degree or equivalent.
  • 10+ years of working experience in a commercial software development environment of which the last 2 years being in a team leader or a manager position.
  • Strong background in API development, authentication and integration utilizing ASP.Net Core with C#.
  • Experience with cloud development on the Amazon Web Services (AWS) platform with services including API Gateway, Lambda, EC2, ECS, SQS, SNS, Fargate, Dynamo DB and Aurora DB.
  • Knowledge of multithreaded programming and concurrency control
  • Strong background in data modeling and database design concepts
  • Ability to comprehend and implement detailed project specifications as well as the ability to adapt to various technologies and simultaneously work on multiple projects
  • Strong problem-solving skills of different complexities required.
  • Excellent proactive communications and planning skills.
  • Proven successful technical leadership of development projects.
  • Strong people management and interpersonal skills.
  • Excellent coaching and mentoring skills.
  • Ability to prioritize and manage own and others’ time.

Perks:

  • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
  • 20 days’ of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
  • Competitive pay and comprehensive benefits package, with a bonus target of 20%.
  • Flexible work schedule and relaxed dress code.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

See more jobs at Experian

Apply for this job

4d

Software Engineer - Microservices, Consumer Services (remote)

Experian475 Anton Blvd., Costa Mesa, CA, United States, Remote
Designapic++c#.netAWS

Experian is hiring a Remote Software Engineer - Microservices, Consumer Services (remote)

Company Description

About us, but we’ll be brief:
Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Job Description

What you’ll be doing:

  • Work closely with the development team to deliver on-time, on budget, high value projects.
  • Ensure the design and development of technology solutions properly fulfills all business requirements, achieves desired objectives and fulfills return on investment goals.
  • Work closely with development team to ensure disciplines are followed, project schedules, risks and issues are effectively managed, and project stakeholders receive regular communications.
  • Anticipate change management requirements and ensure effective solution adoption by ensuring appropriate knowledge transfer, training and deployment readiness.

Qualifications

What your background looks like:

  • 2+ years working experience in software development.
  • Computer Science Degree or equivalent.
  • Strong background in API tier and middle tier development utilizing ASP.Net Core/ C#.
  • Experience with Microsoft .NET, ASP.NET MVC, API, ASP.NET Core technologies.
  • Experience with cloud development on the Amazon Web Services (AWS) platform with services including API Gateway, Lambda, EC2, ECS, SQS, SNS, Fargate, Dynamo DB and Aurora DB.
  • Strong knowledge of architecture and design fundamentals with design patterns, data structures and application scalability/reliability.
  • Experience with object oriented and multithreaded programming including concurrency control.
  • Strong background in database design concepts and data modeling.
  • Strong problem-solving skills of different complexities required.
  • Intrinsic passion to learn new technologies and pursue self-development.
  • Ability to comprehend and implement detailed project specifications as well as adapt to various technologies and simultaneously work on multiple projects.
  • Excellent proactive communications and planning skills
  • Ability to communicate and collaborate well with team members and cross functional teams on product features and technical designs.

Perks

  • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
  • 15 days’ of vacation accrual annually, five sick days and two volunteer days (plus eleven paid holidays).
  • Competitive pay and comprehensive benefits package, with a bonus target of 10%.
  • Flexible work schedule and relaxed dress code.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

See more jobs at Experian

Apply for this job

4d

Product Manager – Data & Activation

Experian955 American Ln, Schaumburg, IL 60173, USA, Remote

Experian is hiring a Remote Product Manager – Data & Activation

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

Job Description

We are seeking a Product Manager for Experian Marketing Services Data and Activation Product team to develop new products and streamline existing products to increase scalability. You will have the curiosity and insight to identify the pervasive problems marketers face and develop differentiated solutions that solve them. In order to achieve success, you’ll need the ability to communicate the value of these solutions both internally and externally and own product development from strategy through launch.

What you’ll do:

  • Build and maintain a roadmap for your products that clearly maps to business value and supports our collective strategic goals
  • Collaborate across internal teams to identify dependencies, requirements, and approvals
  • ·       Work with your Product Owner teammates to prioritize the backlog of work needed to support the development of your products
  • Develop a strong ‘voice of customer’ via continuous communication with sales and both current and prospective clients
  • Monitor, track and forecast product-specific revenue
  • Work alongside Sales and Product Marketing to clearly articulate the problems your products solve, the value they generate and how they stand out from the competition
  • Coordinate the delivery of market and client facing documents supporting product releases and sales activity

Qualifications

  • Experience in Product Manager, Business Analyst or equivalent roles, preferably in an Agile software development environment
  • A solid understanding of the advertising and marketing technology space as well as how data and analytics can optimize client outcomes
  • Proven track record of effective delivery in a fast-paced organization, recognizing the need for business planning and agile delivery
  • Excellent presentation skills and influencing ability in order to articulate our product capabilities to clients, leadership, and internal stakeholders and drive their development, adoption and growth
  • Ability to successfully navigate a matrixed organization
  • Comfort with ambiguity and the grit to turn uncertainty into action
  • Understanding of the programmatic advertising space including consumer platforms, advanced TV a plus
  • Bachelor’s degree required; MBA a plus

Additional Information

Perks

  • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
  • Competitive pay and comprehensive benefits package
  • Flexible work schedule and relaxed dress code

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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4d

Senior Project Management Specialist (OPEN TO REMOTE)

Experian955 American Ln, Schaumburg, IL 60173, USA, Remote

Experian is hiring a Remote Senior Project Management Specialist (OPEN TO REMOTE)

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

Job Description

Experian Marketing Service’s mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

We are looking for someone who can help our clients solve their marketing needs.  You should have strong interpersonal, communication and closing skills built on a knowledge base and comfort level with data-driven marketing and advertising.  You thrive in a fast-paced supportive environment and are comfortable serving as the trusted advisor throughout our client’s organization.

What you’ll be doing

  • Oversee production processes: assigning production tasks, setting up and prioritizing processing schedules, preparing billing (pre-invoice) and client reports, working through production problems, providing accurate and timely documentation and reporting.
  • Leads discussions to determine job requirements and client expectations. Involved in projects of diverse scope and complexity.  Meet and present with clients on and off site to discuss job and make recommendations on future marketing campaigns or processes.
  • Lead assessment of client needs and requirements which will include job pricing.
  • Monitoring of entire production process including; assigning production tasks, setting up and prioritizing schedules, preparing billing and client reports, working through problems, providing accurate and timely documentation, or reporting as needed.
  • Develop close working relationships and act as the liaison between Experian, other Experian Business units, associated project teams, client, and vendors. 
  • Learn all products and processing steps offered by Experian.
  • Assess client needs, advise on Experian products, explain processing, and review results with client.
  • Ensure client expectations are met by communicating client objectives with departments and vendors involved in production or ad hoc development.
  • Oversee documentation and implementation of standard practices and procedures for specific customers.  Presents information on pre-production, process, and client requirements at QBR’s and review meetings.
  • Provide support and coaching to other staff to facilitate an even spread of knowledge regarding standards, procedures, systems, and processing.
  • Actively participate in brainstorming sessions across business units to improve current processes and the creation of new products/functionality.

Qualifications

What your background looks like

  • Knowledge of Database design & environments
  • Cloud systems experience preferred
  • Bachelor's degree or equivalent work experience required 
  • 5+ years of experience in business-to-business services
  • Excellent written and oral communications skills 
  • Excellent customer service skills 
  • Detail oriented 
  • Excellent organizational skills 
  • Excellent analytical skills; problem identification, resolution, root cause analysis (RCA) 
  • Excellent PC skills; MS Office suite, Sales Force Dot Com (SFDC), Project Management Software
  • Leadership skills required
  • Ability to work under tight time pressure, great sense of priority management

Additional Information

Perks

  • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
  • Competitive pay and comprehensive benefits package
  • Flexible work schedule and relaxed dress code

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

See more jobs at Experian

Apply for this job

Experian is hiring a Remote Copy of Account Executive-Clarity Services (Open to remote)

Company Description

 Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description

Clarity Services is seeking an Account Executive for data driven credit risk and fraud solutions.  Leveraging the total suite of Experian data and technology assets, the ideal candidate will understand the overall market potential, grow top line revenue, drive customer loyalty and manage the risk within their business. The Account Executive role is to proactively uncover opportunities and earn the role of trusted advisor to our clients, demonstrating a thorough understanding of Clarity Services’ solutions and matching these solutions to client needs and critical industry challenges. The Account Executive will be responsible for account retention and cross-sell as well as new business development within the Alternative Financial Services Core Market. A self-starter with a creative track record of developing opportunities and building long lasting relationships.

  • Desire to squash assigned annual revenue goals!
  • Drive opportunity pipeline to exceed revenue targets.
  • Identify, qualify and close up-sell & cross-sell opportunities within current recurring base of accounts
  • Properly record account activity and sales opportunity pipeline within Salesforce.
  • Responsible for thoroughly understanding business challenges facing the clients in your book of business.
  • Be responsible for providing accurate forecasting and financial information as required.
  • Keep your clients happy, drive loyalty and grow your business!
  • Manage client requests and coordinate internal resources to ensure client requirements are met. Follow up with appropriate personnel to resolve client issues and concerns in a timely manner.

Qualifications

  • Bachelor’s degree and relevant account executive experience, or equivalent combination of education and job-related experience. Background in credit or information industry, with experience selling analytic solutions strongly preferred.
  • Knowledge of fraud management and credit application underwriting processes and Alternative Financial Services industry experience is preferred.
  • General understanding of analytics and various data study approaches.
  • Experience in managing senior level relationships extending to the C-level. Excellent written and oral communication skills; articulate and persuasive presence and speaking experience required.
  • Track record of high success, developing relationships and growing revenue.
  • Exceptional organizational and project management skills and the ability to set and manage multiple priorities/projects.
  • Ability to travel (50%)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

See more jobs at Experian

Apply for this job

4d

Analytical Consulting Lead

Experian475 Anton Blvd, Costa Mesa, CA 92626, USA, Remote

Experian is hiring a Remote Analytical Consulting Lead

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity

We are very proud that FORTUNE named us one of The 100 Best Companies to Work For.In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Job Description

Experian is seeking to hire an Analytic Consultant. This position will design, deliver, and provide client consultation as required for CIS Analytics / Decision Sciences Alternative Data analytical engagements, including proof of concept tests, score validations, product development, portfolio profiling, risk and trend analysis. Topics include but are not limited to education on scoring model development and usage as well as business intelligence consulting around all cycles of consumer credit: prospecting; acquisition; portfolio management; and collections.

  • Serves as an analytical consultant for complex client deliveries/implementations
  • Lead/execute analytical projects from solution design and data integrity evaluation through solution documentation and implementation
  • Collaborate with internal and external clients to determine the appropriate analysis parameters and performance measures to be applied, as well as requirements for decision tool and strategy implementation and monitoring
  • Interprets results of analyses, identifies trends and issues and recommends alternatives to support business objectives.
  • Support the development of new analytical and data products and services, and the enhancement of current processes and offerings
  • Identifies and secures additional opportunities with clients.
  • Closely supports sales and marketing to understand client needs and provide viable analytical solutions.
  • Leads business development efforts and supports product development, management, and marketing initiatives to fuel revenue growth.
  • Executes projects in support of the direct revenue goal for Experian CIS, ensuring timely and high quality deliverables.
  • Work interactively with a team of highly trained and skilled consultants, project managers, statisticians, and analysts.
  • Develop and maintain internal and external relationships.
  • Support field sales force and marketing organization by providing analytical and consulting expertise.
  • Support the senior management of the department to meet the established department goals.
  • Participate in internally and externally sponsored speaking engagements

Qualifications

  • Strong problem solving and communication skills.
  • SQL/SAS/Python programming (limited is Ok – not a programming job)
  • Strong financial services background or similar (7+ years
  • Large scale breath of financial services work (different analytics teams if possible – large depth of understanding different products like bankcard, mortgage, ect.)
  • Advanced tableau dashboard skills (simple to complex)
  • Strong presentation skills.
  • A proven track record for leading project teams, managing complex analytical projects, and setting decision strategies and policies.
  • A degree in finance, economics or statistics is preferred.
  • Deep knowledge of analytical techniques and decision tools. Strong aptitude in credit decisioning, strategy setting, and gathering business requirements.
  • Five years of business experience, preferably in the financial industry / risk management or in statistical modeling / data analysis.
  • Excellent communication, leadership, interpersonal and project management skills.
  • The ability to present to all levels of management within Experian and to our clients.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

See more jobs at Experian

Apply for this job

4d

Senior Information Security Architect - OPEN TO 100% REMOTE WORK

Experian701 Experian Pkwy, Allen, TX 75013, USA, Remote
DesignazureAWS

Experian is hiring a Remote Senior Information Security Architect - OPEN TO 100% REMOTE WORK

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine

 

    Job Description

    As a Senior Information Security Architect working within the Experian Global Security Office you will determine security requirements of new cybersecurity solutions for both Experian GSO and the rapidly changing and innovative businesses it supports; research, design, planning and testing of security systems; ensuring solutions meet security standards, policies, and procedures; act in a security consulting role on any security related matters. The Experian Global Security Office is responsible for the delivery and continual development of Experian’s technical security architecture. 

    The role will challenge you to respond in different ways depending on the task at hand. Operating at the strategic level you will be innovating and developing the reference architectures for our cybersecurity environment. With the business units, you will be taking the lead in driving to the resolution for specific operational problems, along with providing advice, guidance and thought leadership on a range of security related topics. 

     

    Candidates must have a keen interest in Cloud security technology, and already have architecture experience within AWS and Azure security environments. You will work closely with the business on projects to ensure security design requirements are incorporated into business solutions.

     

     

    Job Duties

    ·       Take concepts, products and operational problems and drive them to resolution

    ·       Prepare and present security solutions and recommendations to senior leaders when an identified gap is discovered

    ·       Provide security guidance and requirements to technology teams when no solution is currently available 

    ·       Design Cloud security solutions within a hybrid enterprise environment

    ·       Be driven by the practical implementation and use of technology to meet operational needs, implement security technical controls, and ensure standard processes, documentation, key controls to monitor and metrics to gauge effectiveness are developed

    ·       Continuously ensure security policies and processes are performing as intended

    ·       Apply financial realism to concepts by demonstrating the budgetary changes a solution brings when compared to its costs 

    ·       Bring your technical experience and vision to analyze multiple proposed solutions to identify those that meet the requirement and complement the existing tool sets. 

    ·       Present your strategies and solutions to your peers and create written reference architectures (White Papers)

    ·       Work in a structured environment alongside formal project management processes and know when to use an unstructured approach to address the needs for immediate action

    ·       Nurture your sense of achievement by being able to drive real change in the operational environment

    ·       Operate under general guidance and direction, while being able to set your own direction 

     

    Security Control Experience

    ·       Enterprise Firewall Management system, controlling and auditing rules sets

    ·       Next Generation Firewall from one or more of the leading manufacturers

    ·       Intrusion Protection Systems

    ·       Web Application Firewalls as appliances and as an extension of the application host

    ·       Data Protection through inspection and active blocking

    ·       Traditional network environments and software defined networking

    ·       Cloud technologies and the implementation of security services within cloud environments

    ·       SSL Technologies including mutual (2-way) authentication, Certificates, encryption

    ·       Web Access Gateways

    ·       Endpoint security

    ·       Cloud Access Security Brokers

    ·       Traffic Flow Analysis tools 

    Qualifications

    • Bachelor’s degree in Computer Science or related technical discipline or equivalent experience.
    • A proven background of 7-10 years’ related experience using multiple defense-in-depth security control technologies, design, and implementation
    • Minimum of five years’ experience with Cloud platforms such as AWS and Azure
    • Experience with service-oriented architecture for cloud-based services
    • Experience working with cloud security and governance tools, cloud access security brokers (CASBs), and server virtualization technologies
    • Experience performing threat modeling and design reviews to assess security implications and requirements for introduction of new technologies.
    • Must have a security certification such as CISSP, CISA, CISM
    • Minimum of eight years’ experience working with defense-in-depth security technologies across large enterprises
    • Minimum of five years’ Check Point Firewall / Threat Prevention experience a plus
    • Effective communication skills – ability to  communicate with the business and executive leadership on topics related to  security initiatives and cybersecurity issues
    • Large-scale installation of new technology in a multi-cultural environment, into an operation environment
    • Experience with delivering security technologies within large enterprise environments
    • Ability to work independently with minimal direction; self-starter/self-motivated
    • Technical writing experience

    Additional Information

    Culture at Experian

    Our uniqueness is that we truly value yours.

    Experian's culture, people and environments are key differentiators. We take our people agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on

    We’re an award-winning organization due to our strong people focus

    Experian isn't just growing, we're leveraging cutting edge data science, design thinking and passion to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and culture

     

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

    Experian U.S. employees are required to be fully vaccinated for COVID-19.

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

    See more jobs at Experian

    Apply for this job

    4d

    Account Executive-Clarity Services (Open to remote)

    Experian15550 Lightwave Dr, Clearwater, FL 33760, USA, Remote

    Experian is hiring a Remote Account Executive-Clarity Services (Open to remote)

    Company Description

     Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

    Job Description

    Clarity Services is seeking an Account Executive for data driven credit risk and fraud solutions.  Leveraging the total suite of Experian data and technology assets, the ideal candidate will understand the overall market potential, grow top line revenue, drive customer loyalty and manage the risk within their business. The Account Executive role is to proactively uncover opportunities and earn the role of trusted advisor to our clients, demonstrating a thorough understanding of Clarity Services’ solutions and matching these solutions to client needs and critical industry challenges. The Account Executive will be responsible for account retention and cross-sell as well as new business development within the Alternative Financial Services Core Market. A self-starter with a creative track record of developing opportunities and building long lasting relationships.

    • Desire to squash assigned annual revenue goals!
    • Drive opportunity pipeline to exceed revenue targets.
    • Identify, qualify and close up-sell & cross-sell opportunities within current recurring base of accounts
    • Properly record account activity and sales opportunity pipeline within Salesforce.
    • Responsible for thoroughly understanding business challenges facing the clients in your book of business.
    • Be responsible for providing accurate forecasting and financial information as required.
    • Keep your clients happy, drive loyalty and grow your business!
    • Manage client requests and coordinate internal resources to ensure client requirements are met. Follow up with appropriate personnel to resolve client issues and concerns in a timely manner.

    Qualifications

    • Bachelor’s degree and relevant account executive experience, or equivalent combination of education and job-related experience. Background in credit or information industry, with experience selling analytic solutions strongly preferred.
    • Knowledge of fraud management and credit application underwriting processes and Alternative Financial Services industry experience is preferred.
    • General understanding of analytics and various data study approaches.
    • Experience in managing senior level relationships extending to the C-level. Excellent written and oral communication skills; articulate and persuasive presence and speaking experience required.
    • Track record of high success, developing relationships and growing revenue.
    • Exceptional organizational and project management skills and the ability to set and manage multiple priorities/projects.
    • Ability to travel (50%)

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

    Experian U.S. employees are required to be fully vaccinated for COVID-19.

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

    See more jobs at Experian

    Apply for this job

    4d

    Sr. Sales and Marketing Operations Specialist (REMOTE)

    Experian475 Anton Blvd, Costa Mesa, CA 92626, USA, Remote

    Experian is hiring a Remote Sr. Sales and Marketing Operations Specialist (REMOTE)

    Company Description

     Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

    Job Description

    Experian’s Sales and Marketing team is seeking a Sr. Sales and Marketing Operations Specialist who is passionate about driving efficiency through cutting edge sales and marketing technology and tools. This person will not only be the team’s primary owner and point of contact for existing technologies, but they will also be responsible for researching, expanding and transitioning new technologies into our stack over time while maintaining enterprise alignment across other departments and business units.

    We’re a fast-paced and results-oriented sales and marketing team. We’re looking for someone who can jump right in, think on their feet, be resourceful and be eager to learn. The ideal candidate will be the right balance of creative and analytical, responding quickly to needs and requests while also paying meticulous attention to detail. 

    This role requires an analytical and strategic thinker who can leverage strong technical know-how and a big picture mindset to identify and resolve gaps in our sales and marketing tech stack. They will have a proven track record with tech stack vendor management, integration and onboarding, as well as experience with user training/oversight, cross-department coordination and project management. The person in this role will be comfortable with hands-on execution, while collaborating with teammates and business partners to meet deadlines and achieve goals collaboratively. 

    • Lead point of contact and expert on sales and marketing tech stack vendor relationships, upgrades, renewals and integrations with existing enterprise marketing and sales tools, such as Eloqua, Salesforce, ZoomInfo, RingLead, Terminus, 6sense, SalesLoft, Gong and live chat platforms
    • Lead the research and onboarding of new technologies in collaboration with other departments and cross-business unit stakeholders
    • Big picture, enterprise/BU alignment between all Sales and Marketing tools
    • User training and ongoing oversight
    • Tool/instance maintenance and project execution
    • New feature implementations and upgrades

    Qualifications

    • Experience with sales or marketing tech stack
    • Experience in combining sales and marketing technologies with enterprise applications a plus
    • Work experience in support of a B2B sales team is a plus
    • Expertise with Salesforce or equivalent CRM platform
    • Experience with marketing automation tools, such as Eloqua is desirable
    • Excellent technical skills and the ability to evaluate, adopt, and onboard a variety of sales and marketing tools
    • Advanced analytical abilities, must be comfortable analyzing performance to determine effectiveness of existing tools and strategies
    • Proven project management skills on complex projects
    • Superb interpersonal & communication skills, a team player who is confident and able to influence, build relationships and collaborate effectively
    • Proficient with MS PowerPoint and strong presentation skills
    • Entrepreneurial thinker: able to think outside the box; constant learner; proactive problem-solver

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

    Experian U.S. employees are required to be fully vaccinated for COVID-19.

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

    Experian U.S. employees are required to be fully vaccinated for COVID-19.

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

    See more jobs at Experian

    Apply for this job

    4d

    Sr. Mobile Application Developer/ Architect - Consumer Services

    Experian1501 S. MOPAC Expy, Austin, Texas, United States, Remote
    kotlinDesignswiftmobileandroid

    Experian is hiring a Remote Sr. Mobile Application Developer/ Architect - Consumer Services

    Company Description

    Experian Consumer Services is seeking a Mobile Solutions Architect  to join our team!

    About Experian

     Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

    We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

    Job Description

    What you’ll be doing

    • Assists in the analysis and development of code for mobile platforms. 
    • Assists in the assessment of performance of mobile applications
    • Works effectively in a collaborative, fast-paced team environment
    • Clearly articulates thoughts and ideas
    • Build POC for any new projects and work with engineers to integrate new functionality into existing mobile offering
    • Participates in the estimates for projects based on interface wireframes/desired functionality
    •  Research emerging topics related to assigned tasks
    • Participates in all pertinent project meetings
    • Provides appropriate research to support business and information technology groups within the organization.
    •  Advises on options, impact on other business processes, and system priorities
    • Prioritizes assigned tasks and keeps manager up to date on status and roadblocks

    Qualifications

    What your background looks like

    • 2+ years IOS/Android development
    • Kotlin development experience is preferred
    • Expresso testing experience is preferred
    • Gradle experience is preferred
    • 2+ years of behavior driven design
    • OO, MVP, MVVM software/web/API dev experience
    • Lottie animation experience is a plus
    • 2+ years Swift 4+ development
    • POP, Protocol Oriented Programming is preferred
    • LAMP stack experience is preferred
    • Android animation and page transitioning experience is a plus

    SOFT SKILLS

    • Strong knowledge of software development and project management methodologies.
    • Strong problem solving and analytical skills.
    • Good oral and written communication skills.
    • Good organizational skills.
    • Recognize and acknowledge the value of other's contributions.
    • Recognizes other’s emotions and responds with empathy.
    • Must possess excellent time management and prioritization skills

     TEAMWORK

    • Positive, active member of a team, who can express opinions in a constructive manner.
    • Networks with senior members in their area of expertise.

    EDUCATION & EXPERIENCE

    • May require a bachelor’s degree or equivalent experience. Typically requires 2-3 years related experience. 

    Perks

    • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
    • 20 days of vacation accrual annually, five sick days and two volunteer days (plus eleven paid holidays)
    • Competitive pay and comprehensive benefits package, with a bonus target of 20%
    • Flexible work schedule and relaxed dress code

    Additional Information

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this isThe Power of YOUand it ensures that we live what we believe.

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

    Experian U.S. employees are required to be fully vaccinated for COVID-19.

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

    See more jobs at Experian

    Apply for this job

    4d

    Sales Account Executive - Banks and Credit Unions (Remote)

    Experian901 American Ln, Schaumburg, IL 60173, USA, Remote

    Experian is hiring a Remote Sales Account Executive - Banks and Credit Unions (Remote)

    Company Description

    Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine

    “As the consumer’s bureau, we want to ensure that as many people as possible can access and participate in the financial system, and we believe everyone deserves a fair shot at achieving their financial dreams.”  - Craig Boundy, CEO Experian North America

    Experian’s a leading Analytics Enterprise

    We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done

    Our 17k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

    To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

    What’s your next professional and personal goal? Let Experian help bring this to life

    Job Description

    What we’re looking for… 

    Communication is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how your customer is using data, software, and analytics to enhance their business.  Navigating complex environments to drive results. You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table, tackling issues, and identifying opportunities.  You drive results and exceed expectations to identify new ways to maintain and strengthen current partnerships. You have a growth mindset, taking initiative with different opportunities to develop your skills as an Experian leader and influencer. You prioritize accountability and honesty, building trust with your teammates and customers by consistently delivering results.

    What you’ll be doing... 

    You will manage and grow opportunities within the current group of business accounts by proactively calling out to current customers regarding new products that may be of interest. Your role on the Growth Channel Sales Center team for Consumer Information Services, is to drive Experian revenue by identifying, managing, and closing deals with existing customers. This position will consult with C-level decision makers to understand and diagnose the organization’s business needs, and then develop complex solutions to targeted financial institutions/prospects leading deals for Experian.

    Qualifications

    More about you...

    • 5+ years of successful sales experience with a proven track record of expanding existing relationships and revenue opportunities  
    • Background in Financial Services, Technology, or related field sales
    • You have solid business acumen, with a strong understanding of corporate financial priorities and the initiatives designed to deliver revenue and profit expectations
    • You have a demonstrated track record of delivering double digit revenue growth by solution selling
    • You have the keen ability to interact with customers’ key functional areas, which include marketing, account acquisitions, risk management, and collections.
    • You are competitive with an entrepreneurial attitude
    • BA/BS in business/finance/marketing preferred  

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Culture at Experian

    Our uniqueness is that we truly value yours.

    Experian's culture, people and environments are key differentiators. We take our people agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on

    We’re an award-winning organization due to our strong people focus

    Experian isn't just growing, we're leveraging cutting edge data science, design thinking and passion to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and culture

     

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

    Experian U.S. employees are required to be fully vaccinated for COVID-19.

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

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    4d

    Account Specialist - Financial Services (Remote)

    Experian955 American Ln, Schaumburg, IL 60173, USA, Remote

    Experian is hiring a Remote Account Specialist - Financial Services (Remote)

    Company Description

    Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine

    “As the consumer’s bureau, we want to ensure that as many people as possible can access and participate in the financial system, and we believe everyone deserves a fair shot at achieving their financial dreams.”  - Craig Boundy, CEO Experian North America

    Experian’s a leading Analytics Enterprise

    We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done

    Our 17k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

    To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

    What’s your next professional and personal goal? Let Experian help bring this to life

    Job Description

    What we’re looking for… 

    Communication is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how your customer is using data, software, and analytics to enhance their business.  Navigating complex environments to drive results. You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table, tackling issues, and identifying opportunities.  You drive results and exceed expectations to identify new ways to maintain and strengthen current partnerships. You have a growth mindset, taking initiative with different opportunities to develop your skills as an Experian leader and influencer. You prioritize accountability and honesty, building trust with your teammates and customers by consistently delivering results.

     

    What you’ll be doing... 

    You will manage and grow opportunities within the current group of small/midsize business accounts by proactively calling out to current customers regarding new products that may be of interest. Your role is to drive Experian revenue by identifying, managing, and closing deals with existing customers. This position will consult with decision makers to understand and diagnose the organization’s business needs, and then develop complex solutions to targeted financial institutions/prospects leading deals for Experian.

    Qualifications

    More about you...

    • 2+ years of successful sales experience with a proven track record of expanding existing relationships and revenue opportunities  
    • Financial Services industry knowledge is preferred: e.g. banks, credit unions, collection agencies, mortgage
    • Ability to learn business and sales concepts quickly through online education, team members, mentoring, and coaching
    • You are competitive with an entrepreneurial attitude
    • BA/BS in business/finance/marketing preferred  

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Culture at Experian

    Our uniqueness is that we truly value yours.

    Experian's culture, people and environments are key differentiators. We take our people agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on

    We’re an award-winning organization due to our strong people focus

    Experian isn't just growing, we're leveraging cutting edge data science, design thinking and passion to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and culture

     

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

    Experian U.S. employees are required to be fully vaccinated for COVID-19.

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

    See more jobs at Experian

    Apply for this job

    4d

    Sr. Product Operations Analyst, Consumer Services (remote)

    Experian475 Anton Blvd., Costa Mesa, CA, United States, Remote

    Experian is hiring a Remote Sr. Product Operations Analyst, Consumer Services (remote)

    Company Description

    About us, but we’ll be brief:
    Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

    We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

    Experian’s Consumer Services (ECS) group is defining the next Big Data thing for consumers.  What could be more exciting – personally and professionally – than being part of a disruptive business? Consider growing your career with the industry’s best by joining the leader that continues to disrupt the competition. As the market leader, we pride ourselves on building new markets and leading the pack through continuous evolution and innovation. It’s a position ECS has enjoyed for more than a decade and we aren’t looking to stop now.

    Job Description

    What you’ll be doing
    Experian’s Direct-to-Consumer Product team is seeking a talented Product Operations Senior Analyst. You will be responsible for managing ongoing and time-sensitive Product Operations support for product features and functions in our ECS Direct-to-Consumer portfolio. You will help strengthen product feedback loops between customers, Product, and Technology to deliver more value to customers faster.

    As a Product Operations Senior Analyst, you will play a key role in partnering with multiple internal and external teams to ensure successful handling and resolution of escalated customer issues. You will use data to track and identify customer feedback trends and themes. You will identify opportunities for process improvements, and help define, communicate, and execute those improvements.

    We’re looking for a detail-oriented individual with a strong passion for improving customer experience and the ability to dig into technical analysis. The ideal candidate is a problem-solver with strong organizational skills, who can own processes and make decisions based on logic, data, prioritization, and good judgment. The ability to manage multiple complex workstreams in a highly regulated environment is critical.

    Responsibilities:

    • Manage day-to-day operations of customer escalations tied to various products, focusing on pre-launch process creation and post-launch production support.
    • Develop subject matter expertise around pertinent product features in the ECS product portfolio, along with supporting systems and technologies.
    • Lead research and investigation of customer escalations to determine root cause and next-step recommendations.
    • Drive close collaboration with Product, Technology, Customer Care, Business Operations, and external partners to track, drive, and resolve customer escalations in a systematic and timely fashion.
    • Capture, organize, and surface customer feedback & escalations analytics data in high impact, accessible ways to facilitate product & customer insights. Continually analyze customer feedback & escalations data to identify customer issue trends, themes, and process gaps, then articulate and document recommendations for optimization and improvement opportunities based on that data & insight.
    • Administer and support product and operational standards, processes, and procedures for the ongoing operation of products, customer escalations, and feedback. 
    • Execute on several workstreams concurrently while balancing shifting priorities.
    • Help facilitate Benefit Delivery Incident Management for close-loop resolution including triage, research, remediation, etc.
    • Scale and disseminate product knowledge across the organization for new or updated product features (e.g. creating/maintaining a knowledge base, internal training, etc.). 

    Qualifications

    What your background looks like

    • Bachelor's degree with 5+ years of experience in product operations, operations strategy, product analytics, business analyst, or similar systems analytical roles that worked closely with Product and Engineering teams.
    • Adept in SQL, Excel, and data tables.
    • Strong knowledge in Agile software tools (e.g Jira) and methodologies.
    • Excellent technical acumen, curiosity, and familiarity with new technologies, APIs, programming languages, and databases.
    • Experience with complex direct-to-consumer products and systems.
    • Self-motivated with close attention to detail, analytical focus, and problem-solving skills who can be highly productive, both as an individual and as part of a team.
    • Ability to synthesize data from multiple data sources to inform and support critical decisions about the product strategy, with experience building dashboards using visualization tools.
    • Experience building trusted partnerships with Product, Operations, and Technology teams.
    • Strong communication and presentation skills; a track record of successful engagement with stakeholders.
    • Experience with and ability to formulate and present analyses and business cases to both technical and non-technical stakeholders.
    • High sense of urgency and ability to work well in a matrix environment.
    • Possess strong sense of judgment and demonstrate empathy of customer issues in order to navigate urgency, prioritization, and scope of investigation and resolution.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

    Experian U.S. employees are required to be fully vaccinated for COVID-19.

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

    See more jobs at Experian

    Apply for this job

    4d

    Head of Client Service Management (role can be located anywhere across EMEA)

    ExperianBoulevard "Tsarigradsko shose" 86, 1113 Geo Milev, Sofia, Bulgaria, Remote

    Experian is hiring a Remote Head of Client Service Management (role can be located anywhere across EMEA)

    Company Description

    Who are we?

    Experian gathers, analyses and processes data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.

    What do we have to offer?

    Not only do we offer our employees a competitive benefits package and flexibility to have a good work life balance. We offer you an exciting, challenging environment where you get the opportunity to work in an international team and continuously learn and develop your technical and soft skills.

    Job Description

    The Head of Service Relationship and Client Success Management, you will lead and develop a team of Managers to  provide the highest levels of Service and build strong trusted Client relationships to deliver Client Satisfaction and Retention for a portfolio of our most Strategic Clients & Partners and our Cloud Clients.

    You will be passionate about Client Service and delivering real value and results, putting our Client’s needs at the heart of everything you do. You will guide your team to develop strong relationships across a global geography, influencing the business and amplifying the Voice of the Client to advocate for their needs. You will work pro-actively to lead and drive continual service improvement across the end-to-end client journey, reviewing and assessing client feedback and improvement plans to identify trends and key opportunities to drive Value and create client loyalty across the portfolio. You will lead your service relationship managers in delivering measurable improvements, developing creative solutions, and working collaboratively with stakeholders across Market, Regional and Global internal teams.

    You will lead your team to create consistency and simplicity in how our clients engage with us in a complex environment, making it easy to work with us. You will take responsibility for Senior level client escalations, managing them through to a successful conclusion with both the client and Experian.

    As part of your role, you will ensure that your team has a strong working knowledge about Experian products and services, and they understand the key aspects of portfolio Clients’ business and operational need and leverage this understanding to deliver greater value through sharing Experian / Best Practice within the Client’s environment.

    As we continue our Cloud Journey, you will help design and develop the Client Management Plan for clients of our current and future Cloud products and services, creating a model that will add real value to our clients and help protect and grow our business.

    Working across EMEA DA and Global Delivery teams, develop and continue to enhance Client reporting and revenue risk and opportunities.

    Key Responsibilities Include:

    Leadership

    • Ensuring that all team members have stretching personal objectives, development plans and regular performance reviews to embed a high-performance culture
    • Coaching and Mentoring to enable people development and an empowered and valued team
    • Establish and review the allocation of responsibilities, accountabilities, and necessary resources to ensure robust capacity planning in place and resource requirements are raised in good time to help ensure obligations are met and that the business is managed and controlled effectively
    • Work as a member of the Client Success Management team in the development and roll out of best practice, internal improvement initiatives and projects.
    • Champion a culture that achieves the business goals, delights customers and keeps Client advocacy at the heart of everything that we do.
    • Develop Skills and Capabilities within the team in core areas to driver great Value for clients.

    Client Advocacy and Satisfaction

    • CSI (Continuous Service Improvement) – Managing the quality & progression of the Client Continuous Service Improvement plans, identifying trends and ensuring the delivery of measurable improvements across all areas of the client journey
    • Responsible for building excellent stakeholder relationships, to create and lead virtual teams from to influence the business and drive improvements and innovations to enhance the client experience.
    • Ensure risk management processes, practices and associated accountabilities are in place and that these are embedded through training and communication.
    • Client Escalation – Senior Level escalation Resolution Ownership for identified set of Clients
    • Engagement with the delivery and in-life support of contracted services to clients to ensure understanding of Client product usage and understanding Client experience and that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
    • Create Consistency and simplicity for clients through the continued development and implementation of Service Management Best Practice
    • Development and Management of the Client Maturity Model to ensure we have a clear consistent standard for different client bases.
    • Creating Senior Client Relationships with our most strategic clients, creating trust and influence to help drive partnerships.

    Client Value Management

    • Work alongside Client Service Design, Sales and Bid Management to provide SME input for new service elements/requirements of new business, cost and effort requirements as well as highlighting upsell and retention opportunities.
    • Work with Product Management to enable the team to follow up on Product Upgrade and Release Management communications to ensure that Client has timely information and support on updates with upgrade plans are in place to ensure clients stay within the right release and the right support.

    Any other activity and responsibilities as deemed required and necessary by the Director Client Success and Service Strategy.

    Qualifications

    Essential:

    • Minimum 5 years of experience in a customer facing management role
    • Minimum 5 years within a Service Environment
    • Customer Management, negotiation & Influencing skills
    • Demonstrable success in delivering measurable Results and benefits to business and clients
    • Experience in client management from operational to senior management levels
    • Experience of Leading client-facing service reviews and developing workable improvement plans
    • Managing complex operational / business issues working in a multi-national matrix environment
    • Excellent analytical skills: ability to analyse, report and review solutions / service performance, spot trends and make recommendations
    • Skills improving customer experience through long term client relationships

    Desirable:

    • Educated to degree level
    • ITIL Certification
    • Experience in similar Industry / Banking / Telco
    • Language Skills are a plus
    • Experience of working across multiple countries and culture

    Additional Information

    Essential Competencies:

    • Collaborative approach
    • Accountability and Responsibility for delivering results
    • Excellent Interpersonal skills with Strong Emotional Intelligence
    • Communicating with Impact and influence
    • Customer Centric positive approach
    • Ability to think and work strategically
    • Ability to balance priorities and work under pressure
    • Integrity and Trust
    • Business oriented
    • Agility and Flexibility of approach
    • Commercial Awareness

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

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    Apply for this job

    Experian is hiring a Remote Employer Branding Manager (10 months FTC) - UK (flexible/hybrid working)

    Company Description

    Who are Experian?

    We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

    We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

    Our approach to flexible working

    We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

    Accepting you, for you.

    We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

    Job Description

    This is an incredible opportunity to shape the Experian Employer Brand, working as part of the UKI Talent Acquisition Team. You will support both the UKI and Global Employer Brand teams in positioning Experian as an employer of choice across a multitude of channels.

    Reporting in to the Head of Talent Acquisition, you will lead our recruitment marketing and employer branding efforts in the UKI region. You will work in partnership with an awesome Global Employer Branding team who support with strategy, content creation and scheduling, and form a wider network of brand professionals covering employer brand, external marketing, PR and comms. The role is considered hybrid, covering both home and office working centred around your own lifestyle, whilst balancing any business need to be in the office. This is typically one day per week in our Nottingham office however we will discuss what is important to you during the recruitment process, so please do not rule yourself out based on location!

    You will line manage one Employer Branding Coordinator and sit as part of the Talent Acquisition Management team.

    This is a varied and fast paced role which combines the strategic ownership of the UKI employer branding and hands on branding/recruitment marketing activity. We'd love for you to make the role your own and bring passion and creativity to the team, and you can expect to be responsible for:

    •  Owning and driving the UKI employer brand strategy with a particular focus on attracting  candidates across product and technology markets. This includes but is not limited to; content strategy and creation across multiple channels including ownership of UKI Careers Website, social media channels and the full recruitment lifecycle (candidate comms, candidate collateral, hiring manager materials etc)
    • Working with both global and regional stakeholders to ensure alignment and buy-in to the Experian Employer Brand
    • Introducing new and innovative ways to position Experian as an employer of choice in the candidate market, being ahead of our competitors in brand and candidate experience.  For example, forming strategic partnerships with high profile external events
    • Analysing data on social performance and socially sourced candidates to drive the wider attraction strategy and target our efforts in the right areas
    • Working closely with internal comms, PR, marketing, and external comms to align brand messaging and ensure we are ‘One Experian’, continually reviewing existing materials
    • Project based work focused on enhancing the hiring manager, candidate, and TA experience
    • Own the branding of talent acquisition learning and training materials and ensuring that the team are upskilled where appropriate on positioning Experian as an employer of choice
    • Form part of the UKI Talent Acquisition leadership team, working closely with business unit TA leads to identify brand opportunities and opportunity for efficiencies
    • Ensuring our third-party suppliers are equipped with brand information and resources, leveraging opportunities with these suppliers to further promote our brand (i.e microsites, events, recruitment agencies etc)
    • Line manage one brand coordinator who is responsible for generating content and project support
    • Ensuring the team are motivated with clear goals and development plans

     

    Qualifications

    We're looking for someone who will generate excitement and interest in our brand as an employer. You have a great canvas to work from - we're a FTSE 100 company, leading in our market and have heaps of content, enthusiasm and clarity about who we are and what we do. We're a UK Top Employer (amongst many other awards and accreditations!) and we're hiring interesting and diverse roles.

    We're looking for:

    • Significant experience in recruitment marketing, either in house or within a recruitment marketing agency.
    • Experience enhancing candidate communication and collateral and social media marketing
    • Ability to work globally and lead on Employer Branding activity for the UK
    • Ability to think and plan strategically whilst also being hands on, developing content strategy and building out creative assets and comms for use across the recruitment lifecycle
    • Attention to detail and creative flair
    • Personable with the ability to manage stakeholders both regionally and globally, gaining their buy in and proposing new ways to position Experian as an employer of choice
       

    If you feel like you tick some of these boxes but not all of them - talk to us about the experience that you do have! We're looking for someone who can bring experience to the team, but is keen to develop further. We look forward to hearing from you!

    Additional Information

    Why choose us?

    Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

    At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where employees can split their working time between the office and their home, support our belief that this balance brings long-lasting benefits for our business as well as our people. So that you can love where you work please discuss what works for you with your recruiter during the hiring process.

    Could this be the role for you? Apply now to start your journey with Experian.

    To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

    Experian Careers - Creating a better tomorrow together

    Find out what its like to work for Experian by clicking here

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