Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. 

“As the consumer’s bureau, we want to ensure that as many people as possible can access and participate in the financial system, and we believe everyone deserves a fair shot at achieving their financial dreams.”  - Craig Boundy, CEO Experian North America

Experian’s a leading Analytics Enterprise

We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done

Our 17k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

What’s your next professional and personal goal? Let Experian help bring this to life

In this role, you will work directly with outsourced vendors, as well as execute special projects to meet business objectives. You’ll be responsible for ensuring that Experian maintains the highest level of service, meaning efficient and accurate work. Additionally, you’ll monitor and report against key metrics, partner with stakeholders to drive performance improvements, and work cross-functionally to implement needed process changes. This position will be the primary point of contact for relationships and interactions with our outsourced agent vendors. What you will do:

- Coordinate day-to-day operations and administer company policies and procedures through BPO/vendor staff. Includes monitoring and reviewing progress and accuracy of work, company-required training, invoice review, directing service efforts and providing technical guidance on complex issues.

- Manage the performance of outsourced partners against key contact center operational KPIs, ensuring that partners consistently meet or exceed performance objectives

- Focus on building relationships with vendors, to drive the partnership. Engage key stakeholders in vendor relationships and act as the point of escalation where necessary

- Oversee service delivery and SOW results to ensure operations objectives/goals are met

- Oversee call flows and daily service delivery to ensure high quality service is achieved as measured by NPS

- Manage and report on vendor performance to SLA’s and quality of service, drawing out themes/trends and identifying opportunities for improvements

- Collaborate with management and staff to ensure WFM has the proper coverage and staffing schedules for call arrival patterns and seasonality

- Identify opportunities to reduce vendor spend and increase vendor quality and efficiency

- Provide guidance to vendor partners when responding to changing business conditions.

- Monitor compliance results and QA performance metrics to hold vendor partner accountable for expected results

- Organize and develop agendas for operational meetings regarding team performance, business results and information exchange

Required:

• We are currently working remotely, therefore, you must be able to prove you have high-speed internet service
• You can test your home internet speed by using this link: https://speedtest.net/
• Strong working knowledge of omnichannel contact center operations
• Strong knowledge of Vendor/BPO call center relationships
• Strong understanding of contact center KPIs and key levers for performance measurement and improvement 
• Ability to manage many projects and priorities in a fast-paced environment
• Demonstrated ability to manage remote teams, and drive accountability for business results
• Detail-oriented with good analytical skills, organizational skills, and basic financial acumen
• Strong quantitative analysis skills (with advanced Excel Skills) and use of data to make decisions and influence others
• Delivery oriented, self-managing, goal oriented and works well in matrix teams 
• Demonstrated ability to mediate conflict/issue resolution with the ability to identify alternative solutions
• Deep passion for customer service with and operational excellence
• AA /AS degree or equivalent experience
• 2-4 years of leadership experience 

Preferred:

• Prior BPO/Vendor experience in lines of business such as: Print/Mail, Language Translations, Europe, Middle-East and Africa (EMEA) relations

Key Competencies: 

• Emotional Intelligence
• Communication 
• Coaching  
• Analytical Thinker
• Strategic Thinker 
• Service Oriented
• Performance Execution 
• Planning and Organization
• Inspiring Others
• Conflict Resolution
• Facilitating Change

All your information will be kept confidential according to EEO guidelines.

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people and environments are key differentiators. We take our people agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on

We’re an award-winning organization due to our strong people focus

Experian isn't just growing, we're leveraging cutting edge data science, design thinking and passion to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and culture

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Here is what your main responsibilities will look like:

• Lead a team of finance professionals within Global Finance Services - Sofia
• Responsibility for ensuring month close and forecast is performed by the team accurately, effectively, to agreed timescales and in line with regional policies
• Support the co-ordination and delivery of the budget process for the region
• Implement and maintain tight financial controls and data quality
• Be the first point of stakeholder contact
• Support the Head of GFS-Sofia in Finance 2022 programmes of change
• Continue with business process improvements and re-engineering to drive efficiency and add value to the business
• Keep the team updated on regional initiatives, product development, and off-shoring project planning

In order to be successful in your new role, you need to have:

• Strong level of accounting and commercial experience gained in an international or global business in a complex, matrix environment
• At least 5 years of experience in finance or accounting and no less than 2 years of experience in a managerial role, leading people and processes
• Master’s degree in accounting or finance
• Proven achievement in the building and growth of diverse teams in a finance function
• Awareness of business planning techniques and tools – needed to lead the building of strategic plans, annual budgets and regular forecasting
• Good communication skills with the ability to stakeholder manage across diverse groups and across different countries
• Good relationship building skills and ability to create partnerships with stakeholders and teams
Team player
• ACCA/CIMA certification will be considered a strong advantage
• Excellent English, spoken and written

Why us?

As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

• Have the flexibility to work from home or from the office and choose the working hours that best suit your personal schedule
• Get financial support to complete your ACCA / CIMA certification
• Have a clear career path - our Leaders will help you grow professionally
• Have the opportunity to work with colleagues from various countries

What are you waiting for?

Apply now to discover the unexpected. We can’t wait to hear from you.

We offer:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
• Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
• Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
• Opportunity for Flexible working hours and Home Office
• In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Interested to find out more about our Experian Bulgaria team, review our candidate book: https://view.pagetiger.com/experian-bulgaria-candidate-book/experian-bulgaria-candidate-book-2020

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

• Actively participate in an agile environment, iterate quickly and contribute toward key goals
• Support all phases of the software development lifecycle including requirements, analysis, design, development, testing, documentation and maintenance for a complex software system
• Work closely with product management to design new features
• Troubleshoot client issues and support client implementations
• Assesses the health and performance of software applications and databases
• Identifies application, database software, and programming problems
• Participates and maintains relationships with business units, customers and information technology subject matter experts in order to remain apprised of direction, project status, architectural and technology issues, risks and functional/integration issue
• Employ Test Driven Development (TDD) principles to ensure quality and completeness of all tasks
• Write test plans and work with QA to ensure codes changes are accurate
• Actively participate in code review and junior engineer mentoring

Qualifications:

• BS degree in Computer Science or related field or equivalent experience preferred
• 7+ years software engineering experience

Core Engineering Skills:

• .NET / C# or Java required, experience with both languages is a plus
• Experience with tracking, building and collaboration tools including Jira, Bitbucket and Bamboo is a plus
• SQL and relational database experience required
• AWS experience is a plus
• Command line Linux experience is a plus
• Object Oriented programming principles
• Design patterns
• Test Driven Development
• Understand customer needs and translating into intuitive product designs
• Excellent written and verbal communication skills
• Excellent problem solving and analytical skills
• Client focus
• Manage changing priorities

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian unlocks the power of data to create opportunities for consumers, businesses and society.  We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.

Do you have a passion for digital media and related technology and innovation? Do you love creating digital campaigns, analyzing metrics, and fine-tuning campaigns to maximize ROI? Want to be a part of a close-knit, dynamic team of professionals where your voice is heard? We are seeking an inquisitive, detail oriented online advertising professional to join our digital marketing ad operations team. Prior digital advertising experience is required.

Experian's Omniactivation Strategic Services team uses powerful data, advanced analytics, and next generation technology to enable marketers and advertisers to increase the return on investment of their digital media spend by improving audience segmentation, ad targeting, media effectiveness, and measurement/attribution across the online, digital video, and mobile channels.

We are looking for someone who can help our clients solve their digital marketing needs. You should have strong interpersonal, communication, and closing skills built on a knowledge base and comfort level with data-driven online marketing and advertising. You thrive in a fast-paced, supportive environment, and are comfortable serving as the trusted advisor throughout our clients’ organizations.

Key Responsibilities:

• Manage multiple aspects of a client’s digital campaigns including strategy development, project management, budgeting/media planning, report delivery and client communication.
• Plan and execute display advertising, paid social media, native, video, connected TV campaigns
• Analyze campaign performance with key metrics used, identify solutions to improve, and communicate results to clients.
• Take an active role in developing new digital strategies for clients that support their overall digital marketing programs
• Understand and keep up to date on digital marketing strategies and tactics
• Build strong client relationships through impeccable service and communication
• Consistently display a can-do attitude and collaborate in a fast-paced environment

• 5-7 years in digital marketing or marketing with campaign management experience preferred
• Google Analytics certification preferred
• Facebook Ad Manager and The TradeDesk campaign management experience required
• Google Display and Video 360, Amobee, Google Ads knowledge beneficial
• Bachelor's degree in marketing, business, communications or a related field of study or commensurate combination of education and experience
• 3-5 years in a client facing role
• Have a working knowledge of all buying technologies such as demand side platforms, data management platforms and ad servers.
• Strong quantitative and analytics skills 
• Detail oriented, quality conscious work habits 
• Ability to work well with technical staff 
• Ability to prioritize multiple tasks 
• Excellent oral, written and interpersonal communication skills 
• Strong attention to detail.
• Strong problem-solving skills, with a proactive approach
• Willing to learn new technologies.
• Enjoys working in a fast-paced environment. Able to meet deadlines.
• Team player -- the success of this role will depend on the ability to work across business groups and key clients to provide dependable, timely and high-quality business operations support for all online programs. 

Our uniqueness is that we truly value yours.

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

EOE including Disability/Veterans

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

 

General Summary of Duties:
This person has responsibility for a combination of the following:

(1) defining and maintaining payer contracts in Experian Health’s proprietary physician and hospital contract manager software.

(2) extensive understanding of reimbursement methodologies in order to be able to accurately model payer contracts in order to value physician and hospital claims and estimates;

(3) audit implementations to ensure clients have provided the necessary information needed to initiate an implementation;

(4) answering valuation-related support cases from clients within Experian Health’s Service Level Agreement turnaround time period, and

(5) other duties, such as special projects, as assigned.

Analytical skills, Focus, Accuracy, and Timeliness are paramount for this role. Requires an individual with a track record of having the internal drive and motivation to begin and continue tasks without external prodding. The business of healthcare is ever evolving and changing; the proper candidate for this role will possess a deep desire to own their learning to keep up in a fast-paced environment.

Essential Functions:

• Define payer contracts, including Medicare, Medicaid, Workers Compensation and all Commercial Payers within Experian Health’s Contract Manager software
• Research payer websites for adjudication rules as well as continuous learning, including CMS, state Medicaid’s and Commercial Payers
• Review client’s claims or estimates to verify accuracy of valuation
• Attend and participate in internal and client meetings as needed
• Engage in process and quality improvement activities to minimize manual efforts

Education:

• Bachelor’s degree or greater in related field, or equivalent combination of education and experience

Experience:

• Minimum of 5 years’ experience working in the physician and/or hospital industry, specifically regarding direct experience with payer contracts, reimbursement and adjudication rules for Medicare, Medicaid and Commercial Payers.
• Physician and/or Hospital billing and/or payer contracting as well as claims management background required
• Experience in Claims Scrubbing and application of edits for Medicare, Medicaid and commercial payersfor both Hospital and Physician

Knowledge:

• In depth first-hand knowledge with Medicare adjudication methods for Physician as well as Inpatient and Outpatient hospital claims valuation
• Demonstrated knowledge of coding conventions and the function of each: CPT and HCPCS Codes, DRG Codes, Revenue Codes, Occurrence Codes, ICD-10 Diagnosis Codes and ICD-10 Procedure Codes
• Knowledge of the various types of health insurance payers: 1) Medicare, 2) Medicare Advantage Plans, 3) Commercial plans, 4) Medicaid, and 5) Medicaid Managed Care Organizations
• Broad range knowledge of different types of providers, including facility versus non-facility based valuations
• Demonstrating overall healthcare reimbursement knowledge by obtaining satisfactory results on a Reimbursement Exam

Skills:

• Engaging in deductive reasoning and critical thinking
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Exhibiting very strong attention to detail and accuracy, which is of paramount importance for role
• Demonstrating excellent skills in Microsoft Office Products, specifically Excel
• Working well in a team-oriented structure to achieve goals
• Understanding Medicare valuations of physician and hospital claims as well as commercial valuations
• Excellent time management and the ability to meet aggressive, short deadlines while working independently, without supervision
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Possess a learning mindset and cultivating a passion for knowledge

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

The Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components.

This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation.

The Product Owner will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. 

This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. 

•    Bachelors Degree required
•    3 to 5 years Product Owner experience
•    Must have Agile experience
•    Must have backlog management & prioritization experience
 

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives with employee self-service functionality.  In response, Experian has brought together the industry’s leading experts to offer the best of the best – a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian.

• adhere to stringent data security policies and processes
• deal directly with users either by telephone and email
• respond promptly to user inquiries
• handle and resolve user questions
• obtain and evaluate all relevant information to handle and resolve user inquiries
• authenticate and upload user authorization forms
• process verification requests and forms
• direct requests and unresolved issues to the designated resource
• manage users accounts
• keep records of users interactions and transactions
• record details of inquiries, comments and concerns
• record details of actions taken
• manage administrative tasks involved with job duties
• communicate and coordinate with internal departments
• follow up on customer interactions
• complete other administrative projects and duties as requested by management

• high school diploma, general education degree or equivalent
• knowledge of customer service principles and practices
• knowledge of relevant computer applications and basic web functions
• ability to type and communicate through email
• knowledge of administrative procedures
• numeric, oral and written language applications
• product knowledge

Key Competencies

• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance

All your information will be kept confidential according to EEO guidelines.

• Competitive base salary and aggressive bonus plan.
• Core benefits including full medical, dental, vision, and the opportunity to work with a global leader.
• Employee stock purchase program and 401K with 4% matching and immediate vesting.
• Twenty two paid days off including vacation, sick, and volunteer time and  twelve paid holidays.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

Summary:  

The Customer Care Data Science/Data Analyst is an innovative, self-directed individual who can drive process improvement in the organization by providing insights gained from Analyzing customer care data. This ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action. Must have strong experience using a variety of data mining/data analyst methods. 

Essential Functions

·       Work with Stakeholders throughout the organization to identify opportunities for leveraging customer care data to drive business solution

·       Mine and Analyze data from the company database and Customer Care contact drivers to drive optimization and improvement of product development, reduction in client contacts, and improvement in overall Customer experience

·       Develop and execute ad-hoc reports based on user requests.

·       Gather required functional documentation needed for the completion of user data requests.

·       Recommend improvements and/or enhancements to existing processes (system or reporting-based) and/or identify new automation or reporting opportunities in order to improve efficiencies and departmental capabilities.

·        May perform other duties as required.

Knowledge, Skills and Abilities

·       Analyze Data covering a wide range of information from Customer profile, contact deflection to product and Technology portability

·       Understanding of call center Omnichannel – (IVR, Chat, cases)

·       Identify new patterns through data mining. Conduct hypothesis driven exploratory analysis, bring insights into a structured communication/presentation to cross functional teams.

·       Strong Problem-solving skills with an emphasis on process and product improvements

·       Exhibits ability, desire and capability to take control of tasks and issues in order to drive to a resolution

·       Exhibits ability, desire and capability to drive innovation, process improvement, automation, and ownership of enhancements that improve team and department capabilities.

·       Creates clear, concise, and meaningful messages, both verbal and written, providing responsible recipient(s) with required details and, as necessary, requested timeframes for response

·       Drives projects and tasks to completion; keeps stakeholders informed of priority and expected outcomes

·       Recognizes the need for expediency when dealing with issues; does not allow important tasks to be reprioritized without appropriate justification

·       Has the obligation and willingness to accept responsibility for his or her actions

·       Articulate, business-like, and friendly demeanor

·       Strong verbal skills to explain both technical and lay issues to peers and user community

·       Good listening skills

·       Flexible and efficient

·       Ability to handle multiple tasks.

·       Adaptable to changing environment and workload.

·       Self-motivated and able to work with minimal supervision

·       Work well under pressure/deadlines in face pace organization

·       Strong dedication to professionalism

·       Strong Communicator with the ability to work in a group environment

·       Strong organizational skills

Other Requirements

·       Bachelor’s Degree in computer science, Business Analytics or Equivalent  

·       5 Years’ Experience within Contact center technology using Avaya, Salesforce Service Cloud, CRM

·       5 Years’ Experience in Health care Optional

·       Familiarity with Salesforce Service Cloud reporting, Tableau, Confluence, SQL, Teams, Google Analytics, (Majority)

·       Proficient at building Dashboards

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Internal Grade C

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

This is a fantastic opportunity to join a FTSE25 as the Head of GTM Sales Operations in a key role within the GTM Operations Group which includes Sales Transformation, Operations, Risk and Compliance and Consulting within Experian UK GTM. The team helps drive improved operational execution and customer outcomes, partnering with the MD of UK GTM, Sales Directors, and other stakeholders.

You will be responsible for driving continual operational execution improvement through definition, development and evolution of operational processes to run the GTM organisation across the UK. Key areas of focus include:

·       Sales Process – Definition, adoption, and enhancement of the UK Sales Process

·       MI - GTM MI that helps manage and improve Sales team performance.

·       Sales Planning – Support Sales Directors with annual planning and target setting.

·       CRM adoption Data quality – Ensure robust CRM data quality

·       Partnering – Lead team of Ops Partners to support Sales Directors with execution and performance improvement.

This role will suit someone with a combination of :

•       Sales/Revenue Operations function or similar in a Technology related business.

•       Familiar with best practices around performance management, process enhancement, pipeline management, and sales metrics.

•       Track record of driving sales discipline to improve performance.

•       Process optimization led by optimized business outcomes

•       Proven communication and collaboration skills

•       Innovation to drive speed & productivity

•       Ability to provide data analysis and actionable insights

•       Tableau MI and report design and creation

•       Salesforce reporting and dashboarding

•       Working within a large matrixed blue-chip sales environment

•       Coaching and mentoring skills.

•       Stakeholder management in a complex matrixed environment

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

Could this be the role for you? Apply now to start your journey with Experian.

#LI-DG1

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

At Experian, UX Design is a group of talented multidisciplinary experts that craft innovative and pleasing user centered products. As a Lead Product Designer you will be a vital leader within the UX Team responsible for creating and optimization of Experian’s consumer facing web financial products. You will work closely with other team members including Product Directors and Managers, Marketing Analysts, Ecommerce Specialists, and Developers to create, implement and test best-in-class product experiences for our portfolio of responsive websites.

What daily life will look like

• Design useful, usable and delightful experiences across Experian’s responsive/adaptive websites 
• Collaborate with Product, Marketing, Content, Social, Technology, and Business stakeholders on product requirements
• Work closely with the development team to deliver on-time, on budget, high value projects.
• Deliver quality UX flows and patterns, UI design, interactive and data visualization design, UX research, usability testing, and visual design
• Create design specifications and design standards in the form of user journeys, storyboards, interaction models, process flows, information architecture, wireframes, prototypes and UI/functional design specs to ensure each digital experience logically flows from one step to the next
• Understand qualitative and quantitative research data, business goals and requirements, and translate them into functional designs
• Optimize products by closely analyzing user engagement performance metrics and testing alternative design solutions

What we'd like to see

• Exceptional portfolio of demonstrated work required
• 8+ years of relevant work experience in research, UX, and product design
• Bachelor’s degree in Visual Design, Interaction Design/UX or similar field from an accredited four-year university preferred
• Experience working in a product organization, driving products from conception and ideation through launch and beyond over multiple releases
• Someone open to feedback who knows how and when to defend design choices.
• Experience designing for customer facing applications in financial, investment, insurance or related industries.
• Ability to take direction from design leadership as well as provide direction to less senior design teammates. Takes initiative to establish procedures, determine new assignments and the ability to work with little to no guidance. Has the ability to supervise less senior design teammates.
• Exceptional understanding and experience working with Figma, Sketch, Jira and Adobe Creative Suite.
• Exceptional organizational and time management skills. Able to lead several projects at once.
• Knowledge of service design, design systems, and agile methodologies.
• Exceptional experience using various prototyping tools to help understand the problem, test concepts and communicate experiences to internal teams and clients.
• Successful track record leading interdisciplinary teams in creating great products, with proven skills in mentoring, presenting, and visual communication.

Perks

• During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• Accrue ample vacation, five sick days and two volunteer days (plus twelve paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target
• Flexible work schedule and relaxed dress code
• This position will start out remote and can be 100% remote long term. 

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

“As the consumer’s bureau, we want to ensure that as many people as possible can access and participate in the financial system, and we believe everyone deserves a fair shot at achieving their financial dreams.”  - Craig Boundy, CEO Experian North America

Experian’s a leading Analytics Enterprise

We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, Businesss and small businesses gain access to financial services, and economies and communities flourish – and we’re not done

Our 17k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

What’s your next professional and personal goal? Let Experian help bring this to life

We are recruiting for a dynamic, curious and strategic thought leader to manage a handful of key relationships within Experian’s Partner Solutions channel.  The ideal candidate should possess strong relationship building skills with key business executives and stakeholders.  This is an account management role, where revenue retention and growth, creativity, and quality outcomes are key to our success. 

What we’re looking for:

• Navigating complex environments to drive results. You collaborate strategically with members across different teams balancing priorities. You excel at bringing the right people to the table, tackling issues and identifying opportunities
• Communication is the key to your success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how our suite of Identity Theft and Credit Education offerings can enhance a partners consumer experience and engagement
• Experience in managing complex, high value, enterprise relationships
• Works to ensure that clients are gaining value from the use of our solutions
• Serves as the partner advocate internally, driving adherence to contractual and compliance obligations as well as client satisfaction

You prioritize accountability and honesty, building trust with your teammates and customers by consistently delivering results

As a successful member of this team,youshould possess the following skills and aptitude:

• Strong relationship building skills demonstrated by asking thoughtful questions balanced by strong listening skills
• Demonstrate a knowledge of Experian solutions, industry and competitive landscape, and client requirements in order to act as a valued, consultative partner with the client
• Be able to proactively lead and drive client discussions with internal teams (Program Manager, Technical Account Manager, Delivery, and Product Management) as appropriate to ensure that we are meeting and exceeding client requirements.
• Be capable of maintaining and growing current revenue streams through renewals, enhancements, cross-sell activities
• Be able to proactively coordinate and facilitate Experian communications with confidence
• Provide critical feedback to Product and GTM teams on client requests (i.e., new features, product issues, etc.)

Specific Qualifications for this position include:

• BS / BA Degree, MBA preferred
• Minimum of 6-10 years successful sales, account management or similar experience.
• Sufficient knowledge of technology to understand technical architecture and systems integrations plans and discussions
• Ability to work in fast-paced, deadline-oriented, growing public company with high expectations
• Ability to influence and lead matrix teams
• Self- starter with ability to think strategically and respond tactically
• A solid understanding of credit and identity theft protection offerings
• Passion for driving financial results and ensuring client satisfaction
• Ability to establish consultative business relationships with various levels within client organization
• Excellent written and verbal communication skills
• Ability to establish crystal clear expectations
• Outstanding collaboration, organizational, analytical and planning skills
• Strong work standards, impeccable integrity and ethics 
• Willingness to travel (20-40%)

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

 

We have a work hard, play hard, family culture. As a result, our organization and team consistently receive recognition for excellence in service and support. We are interested in a highly motivated individual whose #1 priority is making our customers happy.

Align with a positive innovative culture with meaningful work and advancement opportunities that includes excellent benefits and highly competitive pay.

Energetic self-starter able to learn quickly with excellent customer service & multi-tasking skills to be responsible for relationships and support at client, vendor, and partner levels as it relates to the products sold by Experian Health.

Core Responsibilities:

• Provide outstanding Client Software support – bugs, defects, malfunctions
• Respond to routine and emergency support calls
• Assist with other various tasks for vendors, partners alike as needed
• Communicate effectively with clients via telephone or email
• Log and track all client related issues into Client Relationship Management tool (CRM) - Salesforce
• Assist with set up and testing on new or additional client’s accounts prior to go live

• 3-5 years’ experience specific to Customer Support and Customer Service. (combination of experience and education may be taken in to consideration) preferably in the healthcare industry
• Excellent communication skills and ability to speak clearly with technical as well as non-technical clients is critical
• Ability to work in a fast paced multi product support environment
• Safeguarding sensitive information
• Highly analytical, intensive research and reconciliation skills required
• PC, Internet and Microsoft Office experience is a must
• Strong working knowledge of CRM platform (Salesforce), especially case management is a plus
• Browser troubleshooting knowledge is helpful

This role is REMOTE and may be located in any of the following states: AL, AR, ID, IA, KS, KY, LA, ME, MS, MT, NE, NM, OK, SC, SD, TN, UT

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

At Experian, UX Design is a group of talented multidisciplinary experts that craft innovative and pleasing user centered products. As a Lead UX/UI Designer you will be a member of the UX Team responsible for leading and optimizing Experian’s consumer facing web experiences. You will work closely with other team members including Product Directors and Managers, Marketing Analysts, Ecommerce Specialists, and Developers to create, implement and test best-in-class marketing experiences for our portfolio of responsive websites.

What daily life will look like

• Partners with Product Design Leadership in driving the vision and strategy for the organization in order to deliver a world-class customer user experience, while helping to drive performance that includes continual improvement in business and customer experience metrics.
• Leads large-scale and complex and/or ambiguous design projects, establishes and updates UX design processes and mentors junior designers; gives and solicits feedback from designers and a broader product team in order to continually raise our bar for quality.
• Leads design solutions within a complex application ecosystem to ensure a consistent, compelling and engaging customer experience across Experian's responsive websites.
• Partners with Product, Content Strategy, Research & Development, and other business stakeholders on developing UX requirements.
• Leads design deliverable efforts and specifications in the form of user journeys, storyboards, interaction models, process flows, information architecture, wireframes, and prototypes based on iterative UX research and usability testing.
• Leads teams to create solutions designed to scale and grow over time, as product functionality and content matures and as user requirements evolve.
• Collaborates with our User Experience Research partners on usability testing efforts through prototyping to ensure that all projects are driven by user needs and business outcomes. Understand qualitative and quantitative research data, business goals and requirements, and translate them into functional designs.
• Leads product optimization efforts related to perceived value by closely analyzing behavioral engagement metrics, business performance metrics, and testing alternative design solutions.

• Exceptional portfolio of demonstrated work required
• Bachelor’s degree in Visual Design, Interaction Design/UX or similar field from an accredited four-year university preferred
• 8+ years of relevant work experience in research, UX, and product design
• Front-end application development experience preferred.
• Experience working in a product organization, driving products from conception and ideation through launch and beyond over multiple releases
• Someone open to feedback who knows how and when to defend design choices.
• Experience designing for customer facing applications in financial, investment, insurance or related industries.
• Ability to take direction from design leadership as well as provide direction to less senior design teammates. Takes initiative to establish procedures, determine new assignments and the ability to work with little to no guidance. Has the ability to supervise less senior design teammates.
• Exceptional understanding and experience working with Figma, Sketch, Jira and Adobe Creative Suite.
• Exceptional organizational and time management skills. Able to lead several projects at once.
• Knowledge of service design, design systems, and agile methodologies.
• Exceptional experience using various prototyping tools to help understand the problem, test concepts and communicate experiences to internal teams and clients.
• Successful track record leading interdisciplinary teams in creating great products, with proven skills in mentoring, presenting, and visual communication.

Perks

• This position can be 100% remote long term. 
• Accrued vacation and paid sick days and two volunteer days (plus twelve paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target
• Flexible work schedule and relaxed dress code

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

At Experian, UX Design is a group of talented multidisciplinary experts that craft innovative and pleasing user centered products. As a Senior Product Designer you will be a vital leader within the UX Team responsible for creating and optimization of Experian’s consumer facing web and native financial products. You will work closely with other team members including Product Directors and Managers, Marketing Analysts, Ecommerce Specialists, and Developers to create, implement and test best-in-class product experiences for our portfolio of responsive websites and native applications.

What daily life will look like

• Design useful, usable and delightful experiences across Experian’s responsive/adaptive websites and native mobile apps (iOS and Android)
• Collaborate with Product, Marketing, Content, Social, Technology, and Business stakeholders on product requirements
• Work closely with the development team to deliver on-time, on budget, high value projects.
• Deliver quality UX flows and patterns, UI design, interactive and data visualization design, UX research, usability testing, and visual design
• Create design specifications and design standards in the form of user journeys, storyboards, interaction models, process flows, information architecture, wireframes, prototypes and UI/functional design specs to ensure each digital experience logically flows from one step to the next
• Understand qualitative and quantitative research data, business goals and requirements, and translate them into functional designs
• Optimize products by closely analyzing user engagement performance metrics and testing alternative design solutions

• Bachelor’s degree in Visual Design, Interaction Design/UX or similar field from an accredited four-year university preferred
• 5+ years of relevant work experience in research, UX, and product design
• Exceptional portfolio of demonstrated work required
• Experience working in a product organization, driving products from conception and ideation through launch and beyond over multiple releases
• Someone open to feedback who knows how and when to defend design choices.
• Experience designing for customer facing applications in financial, investment, insurance or related industries.
• Ability to take direction from design leadership and execute based on business & UX requirements. Takes initiative and has the ability to work with little to no guidance.
• Advanced understanding and experience working with Figma, Sketch, Jira and Adobe Creative Suite.
• Strong organizational and time management skills. Able to work on several projects at once.
• Knowledge of service design, design systems, and agile methodologies.
• Expert experience using various prototyping tools to help understand the problem, test concepts and communicate experiences to internal teams and clients.
• Should have experience mentoring/influencing more junior designers.

Perks

• This position will start out remote and can be 100% remote long term. 
• Accrued vacation and five sick days and two volunteer days (plus twelve paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target 
• Flexible work schedule and relaxed dress code

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian Consumer Services provides credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.  This group is divided into two divisions; the Direct-to-Consumer team provides these solutions directly to consumers while the Partner Solutions team empowers companies to provide these solutions to their consumers. 

Whether it is directly through our websites or via one of our partners, our consumers now have access to valuable credit education and identity protection solutions that help them protect their personal information.  We are also the leader in Global Data Breach services, helping businesses for over 15 years.

VoC Sr. Analyst

We are looking for a Voice of the Customer Senior Analyst who will help drive our VoC program at our customer contact center.  As an Analyst on our team, you will be the liaison between our direct-to-consumer business, consumers and our contact center, linking key VoC metrics to business performance and applying those findings to develop strategic action plans that drive a best-in-class customer experience. A good fit is someone who has a proven record of improving and executing on a VoC program, particularly within a contact center. The ideal candidate will join our growing Consumer Insights team as a lifelong learner of people with a strong VoC background, preferably with experience working in or with contact centers.

About us, but we’ll be brief

This position will be supporting the Experian Consumer Services - a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit management and identity protection solutions that make a real difference in the lives of our members.

What you’ll be doing

This role will help bridge our direct-to-consumer business with our contact center with the intent to create a world-class customer experience for consumers. This person believes that every touchpoint is a chance to make the Experian experience remarkable and it’s an opportunity to reiterate the brand promise. Working across teams, you will leverage our robust VoC program to drive positive change across the contact center. You will be responsible for making sure NPS growth is a clear outcome across communicating channels, partnering with a myriad of stakeholders to improve experiences and processes.

• Continually assess, modify and evolve the current VoC program, which includes sample design, questionnaire development and touchpoint mapping, as it relates to the contact center
• Work closely with the VoC Program Expert to represent the contact center needs when it comes to the VoC program roadmap
• Employ innovative approaches making it easy for the voice of our customers to be heard, understood and acted upon, through creative thinking
• Develop listening points for contact center staff, refine segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
• Liaise with the product and UX teams to ensure the contact center’s VoC program is set up to support new products and changes to existing services
• Consider and share industry trends around customer experience metrics and performance in order to educate stakeholders, as it relates to contact center best practices
• Identify and analyze data from customers and consumers for the purpose of prioritizing CX opportunities and ensuring a consistent customer journey across product lines
• Ensure that survey and defined sample targets are achieved across all touch points
• Support strategic product prioritization and celebrate customer stories by aggregating and reporting product experience feedback from customers
• Work with contact center staff on NPS targets, training and questionnaire enhancements to grow the VoC program across the contact center
• Strong storyteller - Presents findings and insights to all levels of the organization, including senior leaders and members of our C-suite, accommodating the needs of stakeholders to make results consumable
• Has a strong analytical and statistical background that supports enhanced data analyses

What your background looks like

• Bachelor's degree (Advanced Degree preferred)
• 5-7 years of experience in VoC/CX and market/product/brand research, relevant financial/credit industry experience strongly preferred
• Journey-mapping experience
• Experience with survey platforms is required (Qualtrics preferred)
• Familiarity and/or experience with quantitative skills, such as consumer profile development, segmentation, etc.
• Strong in MS Office (PowerPoint and Excel especially)
• Strong communication skills required for representing data and analysis to key stakeholders and management; ability to create and communicate the "story" in written reports, presentations, and via other avenues of communication.
• Intellectually curious, analytical, impact-driven, persistent, and confident with sharing opinions and recommendations.
• Must be organized, able to work both independently and within a team, with strong attention to detail and strong project management skills.
• Must have strong familiarity with multiple research methodologies (qualitative and quantitative) and must understand appropriate application of advanced analytics to market research data.
• Expertise integrating research with large amounts of internal and external data (quantitative and qualitative) to develop strategic and actionable recommendations.
• Demonstrated ability to plan and execute consumer and market research projects with various methodologies, generate consumer and market insights, and tie these insights to actionable business recommendations.

Perks

• During this pandemic, all Experian employees are working remotely. The safety of our employees is of utmost importance.
• Three weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target of 10%
• Flexible work schedule and relaxed dress code

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

 Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. 

“As the consumer’s bureau, we want to ensure that as many people as possible can access and participate in the financial system, and we believe everyone deserves a fair shot at achieving their financial dreams.”  - Craig Boundy, CEO Experian North America

Experian’s a leading Analytics Enterprise

We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done

Our 17k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

What’s your next professional and personal goal? Let Experian help bring this to life

We’re growing and in need of a Product Owner for our Call Center. 

The ideal candidate will have a strong drive for results, interpersonal skills, a positive attitude, and be comfortable managing and coordinating cross-functional teams. You must have a strong knowledge of Agile methodology and business acumen to prioritize competing user stories. In addition, you should have strong organization, planning skills with a consistent track record for delivering commitments on time. You’ll work in a fast-paced, high communication environment where collaboration with the clients, product management, quality assurance, development, and servicing teams is key to your day-to-day success.

Responsibilities include: 

• Manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives, and developing those into detailed program/project plans (including roadmaps, business requirement documentation, funding planning, resource planning)
• Partner with stakeholders to own and execute solution launches and feature enhancements related to a variety of initiatives related to the Experian Partner Solutions (EPS) product with consumer and MCE impact
• Manage multiple projects and products that enhance the consumer/client user experience. 
• Define and communicate user stories, business objectives, and product requirements to the team
• Own and actively manage the vision and backlog for the Experian Partner Solutions (EPS) program with MCE impact, driving the automation of consumer activities including alerts, requesting copies of consumer disclosure, placing freezes, fraud restoration, etc.
• Continuously drive optimization of processes related to the Experian Partner Solutions (EPS) products and services
• Create high-level impact analysis/ ROI to put forth roadmap recommendations and drive needed decisions.
• Work closely with internal and external stakeholders to gather insights, understand current business processes, challenges, risk, and opportunities to deliver a great customer experience. Must have the technical working knowledge to engage and prioritize for development teams while also being able to interface directly with users that may have a wide range of technology expertise (basic to advanced)
• Evaluate which enhancements and new solutions will have MCE operational impact and communicate/ plan according to change management philosophies and practices
• Engage partners across Experian from Experian Partner Solutions (EPS)  sales, marketing, engineering, service, and operations to ensure we are developing solutions that drive operational efficiencies, cost savings, ensure compliance and manage gross margins according to business expectations

• Ability to lead, drive consensus and deliver in a matrix organization with multiple stakeholders
• Background in analytics to make product decisions and to iterate rapidly
• Experience with Agile development methodologies
• 3+ years experience managing product and/or customer service solutions
• Ability to execute new product/ features to the servicing team to ensure efficient and scalable operational oversight
• Ability to lead decision making conversations about ownership, funding, creating, managing, and maintaining shared services, including a demonstrated ability to think holistically about the services that should be built to support the business
• Metrics-driven can draw insights from large data sets to deliver proactive performance updates and recommendations
• Can individually influence those around them and garner support for recommendations and priorities
• Experience working with both customers and technology teams, to ensure correct use/build of services
• Innovative and forward-thinking, can execute on product vision
• Ability to prioritize well, communicate clearly, and understand how to drive a high level of focus and excellence with a strong, talented, opinionated team
• Strong ability to translate product needs to technology and understand technology

All your information will be kept confidential according to EEO guidelines.

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people and environments are key differentiators. We take our people agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on

We’re an award-winning organization due to our strong people focus

Experian isn't just growing, we're leveraging cutting edge data science, design thinking and passion to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and culture

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

We are seeking an IT Monitoring Operations Technician to join our Experian Consumer Services team. They will be working within our TOC (Technology Operations Centre), which is a 24/7/365 department dedicated to the real time monitoring, alerting, and coordination of production systems through technology and incident Management. We are ECS's first responders for all incidents affecting our customers.

This is a “hands on” role in all systems that are monitored and you will be responsible for understanding and escalating business issues. You will be required to coordinate updates to core monitoring applications and ensure issues are escalated appropriately. 

You will be required to work a 10 hour shift from Sunday to Wednesday 7am - 8pm. You will also be required to be part of the on-call rota.

Core Responsibilities

• Responsible for hands on management of the TOC activities during their shift.
• Develop some knowledge across all Enterprise System monitoring tools employed by ECS TOC.
• Understand ECS Business with an understanding of all IT applications and services that could impact the customers.
• Take the initiative to create and maintain documents and procedures.
• Ensure TOC notifications are accurate and sent out within published SLA.
• Communicate problems to all levels of the organization as required. 
• Coordinate resolution of voice and data circuit issues with Carriers.
• Provide regular updates to the Lead, Supervisor, Manager and Senior Management of the status on all issues and initiatives for your team. 

• Experience gained witihn an IT Operational, Data Centre or Service Desk environment.
• Experience with problem and incident management processes and tools including Root Cause Analysis is preferable.
• Basic knowledge of monitoring systems such as but not limited to Splunk, AWS CloudWatch, DataDog, Solar winds, Alertsite.
• Some knowledge of Microsoft Server, Red Hat & CentOS Linux.
• Basic knowledge of Python scripting.
• Ability to work effectively with cross-functional teams. Flexible enough to work with different technical skill levels and skill sets.
• Ability to work in a highly dynamic environment.
• Strong communication, analytical and problem solving skills.
• Can work effectively pressure.
• Must be a self-starter and require minimal guidance / leadership.

Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where employees can split their working time between the office and their home, support our belief that this balance brings long-lasting benefits for our business as well as our people. So that you can love where you work please discuss what works for you with your recruiter during the hiring process.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

#LI-DS1

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian is the leading global information services company, providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making. We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row. Experian has operated at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale

Experian’s Red Team conduct advanced adversary emulation operations to challenge assumptions and emulate cyber and criminal threat actors targeting or attacking the business.

As a Red Team member, you will participate in the design and execution of campaign-based security operations for Experian, spanning a varying array of targets.  Successful team members must be capable of evaluating environments, applications, systems or processes to discover weaknesses, and subsequently leverage those discoveries into actionable real-world attack strategies.

To succeed in this role the candidate will possess breadth and depth of knowledge in security of operating systems, networking and protocols, firewalls, databases and middleware applications, forensics, scripting and programing.  All red team members are expected to continuously improve their tradecraft through research, to add breadth and depth to their knowledge.

Responsibilities:

• Engagement in all phases of Red Team security operations
• Work within the Red Team to perform physical exploitation, network exploitation and social engineering assessments against authorized targets
• Perform network reconnaissance and open source intelligence gathering
• Configure and safely utilize attack tools, tactics, and procedures against authorized Experian targets
• Develop scripts, tools, or methodologies to enhance Experian's red teaming capabilities
• Help to execute the Red Team strategy to further enhance Experian’s security posture
• Effectively communicate findings and strategy to client stakeholders including technical staff, executive leadership, and legal counsel
• Fluent and proficient in English to enable delivery of verbal and written reports and presentations to both technical and executive audiences
• Provide risk-appropriate and pragmatic recommendations to correct identified flaws, vulnerabilities and misconfigurations
• Provide guidance to advance the defensive capabilities of the Security Operations Centre and its subsequent ability to defend the Experian Enterprise
• Understand business processes, internal control risk management, IT controls and related standards
• Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement
• Understand clients' business environment and basic risk management approaches
• Build and nurture positive working relationships with internal clients with the intention to exceed their expectations

• Relevant, recent and verifiable experience in information security and adversary simulation
• Detailed knowledge of global cyber threats, threat actors, and the tactics, techniques and procedures used by cyber adversaries, specifically those targeting the financial services sector
• 3 or more years’ experience in two or more of the following areas:
  • Network penetration testing and manipulation of network infrastructure
  • Web application penetration testing assessments
  • Email, phone, or physical social-engineering assessments
  • Developing, extending, or modifying exploits, shell code or exploit tools
  • Experience with Red, Blue, or Purple teaming exercises
• Experience in large scale information technology implementations and operations preferred
• Industry certifications such as OSCP, OSCE, OSWE, GPEN, GCIH, GWAPT, or GXPN.             

Specialist skills:

• Proficient in exploitation and post exploitation frameworks such as Cobalt Strike, Metasploit Framework, Empire
• Proficient in one or more of the following programming languages (C, C++, C#, Go)
• Proficient in one or more of the following scripting languages (Python, PowerShell, Bash, Ruby)
• Advanced knowledge of Windows Operating System architecture and internals
• Strong knowledge of core Information Technology concepts such as TCP/IP networking, Windows & Active Directory, Unix/Linux, Mainframe, Cloud Service Providers, Relational Databases, Data Warehouses, and filesystems
• Extensive knowledge of IT technologies and methods to secure them, specifically for databases, SharePoint, storage area networks, cloud-based storage, and data warehouses

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

About us, but we’ll be brief

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

The Director of Incident Response (DIR) role requires the talents of an experienced leader, client services professional, as well understanding in Project Management. This role is to lead the team of Client Engagement Managers and Support Readiness Coordinators who advise clients and lead them through responding to data incidents calmly. The DIR will help clients make good decisions and execute their own Incident Response Plan.  The entire Incident Response Team is responsible for responding to data breach events, coordinating breach response operations with the other participating operational teams, and advising clients on breach response best practices. The position reports to the VP of Global Data Breach and will have yearly goals that recognize the need to provide a prominent level of service.

The DIR is responsible for the overall execution of Live Incident breach response. They are also responsible for understanding and implementing breach response best practices and advising clients on these practices as they develop their incident response plan. The DIR team is/will:

• First point of contact for existing customers experiencing a data breach
• Manage detailed projects from start to finish while providing an excellent client experience
• Prepare and present complex products and pricing with quick turn-around times, and clearly communicate options to clients and help them determine the best solution for their needs
• Ensure all client materials are delivered on time and error free
• Respond to urgent customer events and deadlines with a level head
• Establish a prominent level of organization to keep all parties focused and coordinated
• Document and collaborate on best practices to respond to client needs and implementing breach responses
• Daily collaboration with sales, business operations, customer support and other internal departments during implementation of breach response
• Travel onsite to meet Reserved Response clients
• Train operational team members on client incident response plans
• Update and maintain client and breach opportunity record information
• Submit opportunity provisioning records
• Maintain and update client-facing frequently asked questions in team database
• Create operational plans and reports for clients and internal team members

Knowledge/Skills/Abilities:

• Experienced leader of teams that work in a fast pace/high turn around environment
• Ability and experience operating confidently and calmly in an emergency response environment with teamwork, flexibility, and strong execution
• Exhibit a professional demeanor, business maturity, and confidence to present to top ranked attorneys and C-level executives
• Experience managing projects that have a large operational scope
• Ability to work collaboratively with different internal stakeholders to deliver on client needs
• Strong oral and written communication skills as well as presentation skills
• Exhibit keen attention to detail and accuracy
• Ability to work outside of the confines of traditional workday and work week is required
• Must be proficient with MS Office, MS Excel, MS Outlook

Education/Experience:

• Bachelor’s degree from accredited college
• 3-5+ years’ experience in client account management and servicing large corporate accounts
• Industry knowledge in the legal, privacy, healthcare, and/or financial services fields a plus
• Record of accomplishment of leading teams or project in a fast-paced regulated environment
• Success in attracting and developing people talent over the long term
• Knowledge of and demonstrated success in cross functional collaboration
• Ability to travel 15% of time

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

Experian Marketing Service’s mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

We are looking for someone who can help our clients solve their marketing needs.  You should have strong interpersonal, communication and closing skills built on a knowledge base and comfort level with data-driven marketing and advertising.  You thrive in a fast-paced supportive environment and are comfortable serving as the trusted advisor throughout our client’s organization.

What you’ll be doing

• Oversee production processes: assigning production tasks, setting up and prioritizing processing schedules, preparing billing (pre-invoice) and client reports, working through production problems, providing accurate and timely documentation and reporting.
• Leads discussions to determine job requirements and client expectations. Involved in projects of diverse scope and complexity.  Meet and present with clients on and off site to discuss job and make recommendations on future marketing campaigns or processes.
• Lead assessment of client needs and requirements which will include job pricing.
• Monitoring of entire production process including; assigning production tasks, setting up and prioritizing schedules, preparing billing and client reports, working through problems, providing accurate and timely documentation, or reporting as needed.
• Develop close working relationships and act as the liaison between Experian, other Experian Business units, associated project teams, client, and vendors. 
• Learn all products and processing steps offered by Experian.
• Assess client needs, advise on Experian products, explain processing, and review results with client.
• Ensure client expectations are met by communicating client objectives with departments and vendors involved in production or ad hoc development.
• Oversee documentation and implementation of standard practices and procedures for specific customers.  Presents information on pre-production, process, and client requirements at QBR’s  (quarterly business reviews) and review meetings.
• Provide support and coaching to other staff to facilitate an even spread of knowledge regarding standards, procedures, systems, and processing.
• Actively participate in brainstorming sessions across business units to improve current processes and the creation of new products/functionality.

What your background looks like

• Knowledge of Database design & environments
• Cloud systems experience preferred
• Bachelor's degree or equivalent work experience required 
• 5+ years of experience in business-to-business services
• Excellent written and oral communications skills 
• Excellent customer service skills 
• Detail oriented 
• Excellent organizational skills 
• Excellent analytical skills; problem identification, resolution, root cause analysis (RCA) 
• Excellent PC skills; MS Office suite, Sales Force Dot Com (SFDC), Project Management Software
• Leadership skills required
• Ability to work under tight time pressure, great sense of priority management

Perks

• During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• Competitive pay and comprehensive benefits package
• Flexible work schedule and relaxed dress code

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here