Open LMS are looking for a VP of Customer Success. Reporting to the Managing Director, the Vice President of Customer Success at Open LMS is responsible for leading the operational functions that affect the customer’s journey from the point of purchase onward. This executive role will focus on scaling the departments of Customer Onboarding, Support, Adoption, Community, Solutions Consulting, and Education teams.

The VP of Customer Success plays a key role in driving customer goals, product adoption, business transformation, and revenue expansion by ensuring the support, engagement, success, retention, and growth of Open LMS’s customers.

The Vice President of Customer Success should be someone who is excited by the idea of scaling globally for efficiency and effectiveness. This candidate should thrive in a bold, fast-moving, transparent, values-driven leadership team and company while enabling both customer and company success.

Duties:

• As a key member of the Open LMS Leadership team, make strategic decisions and priorities that shape the direction of business globally and establish the tactical needs.
• Lead the Customer Success management team by sharing the vision for customer functions and empowering managers to set goals for the fulfillment of business needs.
• Collaborate with sales, professional services, and channel partner functions regarding their influence on the customer journey.
• Lead the team in defining the Customer Journey and deploying programs that enable customer goal achievement, new feature adoption, and growth opportunities.
• Drive change that balances reactive customer support functions with proactive customer success activities across the organization to Increase customer renewal rates and reduce client churn.
• Coach individual managers to improve or develop management and leadership competencies
• Research and analyze report data, anecdotal information, and personal observations to see and seize opportunities to strengthen customer relationships, add value to business, and improve global Customer Success performance.
• Work with the Growth function and Strategy function to experiment and design paths for improvement in service and client satisfaction.
• Ensure the voice of the customer is well represented across the business including LTG central services.
• Elevate the Open LMS Community to be a vibrant and important part of the customers’ experience with Open LMS
• Build the global management team to achieve the highest level of performance in growing the business while finding efficiencies in the operations.
• Participate in acquisitions and the integration of new teams and products into the Open LMS business model.

Specifications:

• Bachelor's degree preferred
• 7+ years of experience in Customer facing roles
• 5+ years of experience as a leader of customer service functions
• Experience with international business and customers helpful
• Experience with managing global teams
• Knowledge of Zendesk, Salesforce, Jira, Gainsight, Confluence helpful.
• Demonstrated ability to lead a team and individuals through significant change
• Experience at making good judgments with multiple demands or tension between customers’ and business needs
• Experienced at creating strategy for large customer projects
• A track record of developing and mentoring great talent, and building and motivating high achieving teams.
• Data driven decision maker, with a willingness to experiment and iterate.
• Analytical; able to understand complex issues by leading others in dialogue
• Driven to lead a team to provide the ultimate customer experience, impact markets, and add value to the business
• Collaborative approach in their leadership style
• Strong at influencing, persuading, and facilitating consensus among individuals with competing interests or goals
• Have the ability to on occasion to work outside hours to along for connecting with staff in different timezones
• Excellent written and verbal communication.

Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

DigitalFish has an immediate need for a Software Engineer IIwho has a strong grasp of Houdini as a developer and user, and who has developed Houdini-based creature simulations for professional visual effects, animation or video game production. As a Software Engineer with DigitalFish, your work will be used in the implementation of software algorithms and tools to enable the creation of creature-driven effects for one of the largest and most successful visual effects brands in the industry.

DigitalFish has long been a trusted partner of leading digital media companies, and we are at the center of their efforts to build a new generation of platforms and experiences. Current and past customers include Technicolor, Pixar/Disney, DreamWorks, Activision, Facebook, Google, Apple, LEGO, ESPN, NASA and many others.

Ideal candidates will have 7-10 years relevant work experience, but if you think you’re right for this position, contact us; we’ll listen.

Responsibilities

• Take ownership of the design and implementation of algorithms focused on processing deformation and simulation of geometries for Visual Effects
• Develop highly efficient C++ code to create film-quality effects on high-density polygonal meshes and curves
• Collaborate and contribute with peers in an Agile development environment, including conducting code reviews to ensure quality and standards are maintained
• Work with pipeline developers to ensure the data required by your algorithms are assetized and accessible in the pipeline
• Integrate and deploy Houdini and Katana plug-ins
• Document implementation and usage of your solutions
• Educate end users on how to take advantage of new capabilities unlocked by these solutions

Job Requirements

• BS/BA in Computer Science or related engineering field
• 7+ years of experience writing plug-ins for Houdini or Katana
• Proficiency in algorithms and techniques for geometry processing, deformation, simulation, multithreading and high-performance modern C++
• Deep experience developing production solutions for VFX, feature animation or video games
• Knowledgeable in workflows and pipelines for VFX production
• Proficient in working collaboratively with version control (e.g.,Git)
• Adept at working in an Agile environment and using Agile development tools (e.g., Jira)
• Self-motivated with strong communications skills and able to work both in a team and independently
• Proof of eligibility to work in the United States

Bonus Requirements

• Hands on experience with Cuda or OpenCL
• Proficient with Boost
• Working experience writing plug-ins for Maya

Compensation and Benefits

• Competitive rate per qualifications
• Ability to influence product and features built on cutting-edge technologies
• Work with a well-respected, creative and talented group of experts in graphics and animation

Location

Our team is fully remote, working effectively together in real time. The ability to work on West Coast time zone is preferred.

Additional Info

Principals only, recruiting firms please do not contact us. We are an equal opportunity employer and are hiring immediately. We look forward to hearing from you!

Developexзапрошує на постійну роботу економіста з обробки запитів контрагентів, підготовки данних для формування платіжного календаря, а також обліку руху підзвітних коштів. Робота в Jira, Excel і Zoho.

Основні вимоги:

• Досвід роботи на відповідній позиції від 1 року;
• Здатність швидко навчатися і легко орієнтуватися в інформаційних системах, досвід роботи в системах: Jira, Redmine, СRМ і т.д.;
• Відмінні навички роботи в Excel;
• Уважність до дрібниць та деталей;
• Вміння працювати як з цифрами, так і з людьми;
• Аналітичний склад розуму, дисциплінованість, ініціативність, відповідальність, висока продуктивність, клієнтоорієнтовність, комунікабельність.
  

Буде перевагою:

• Наявність повної вищої освіти (бухгалтерський облік, аудит, економіка, фінанси);
• Досвід в бухгалтерському обліку;
• Знання англійської мови на рівні письмового спілкування.

Основні обов'язки:

• Обробка запитів людей у системі Jira з різних питань взаємовідносин ФОП-компанія;
• Обробка та підготовка данних для формування платіжного календаря по виплатам ФОПам;
• Комунікації з ФОПами-контрагентами;
• Облік підзвітних коштів по відповідальним особам в Excel і Zoho.
  

Ми готові запропонувати:

• Дружній колектив;
• Кар'єрне і професійне зростання;
• Довгострокова зайнятість;
• Оплачувану відпустку, лікарняні та інші соціальні виплати;
• Оплачувані обіди в офісі, курси англійської мови та заняття з йоги;
• Комфортабельний офіс в центрі Києва.

As a Technical Project Manager, you will be responsible to deliver client projects with satisfactory results keeping internal and external Key Performance Indicators (KPIs) and stakeholder's interest in mind.

Please be aware, we work with some of the largest multinational corporations, government agencies, and public listed companies. So to avoid a lot of back and forth, it's critical for our project managers to have some technical understanding of WordPress.

Responsibilities

1. Project initiation: Run information through a checklist to flag anything missing early on, conduct project initiation meetings, design work breakdown, timelines, demo schedules, meeting frequency, and most important KPIs.
2. Project Execution: There are many processes common across all our projects but some are set by the client. You need to ensure that project execution remains smooth, accounting for differences, without compromising on KPIs.
3. Proactively communicate with the client, their other vendors, and our internal team to resolve any blockers for the project. Help the team to get the required resources.

????Playson is a B2B game provider with 10 years of experience on the market. Since 2012 we have ambitiously developed worldwide recognition in the industry. Nowadays, our main focus is on regulated European Markets and we operate in 20+ different jurisdictions. As of 2022, we are continuously working on enhancing our portfolio, encompassing best practices in order to meet the highest standards of technology, design, support and interoperability.

We are looking for a passionate Senior QA Automation Engineer who will be responsible for designing and implementing automated solutions for our analytical products and services. This role is crucial and has an impact on our test process optimization.

Must-haves to succeed in the role:

✅ 4+ years of experience in automation testing (front-end/back-end)
✅ Strong knowledge of software QA methodologies, tools, and processes
✅ Hands-on experience with Load testing tools like jmeter/locust/k6
✅ Solid knowledge of SQL and scripting
✅ Experience with Python (pytest, Selenium/playwright, requests, sqlalchemy or similar)
✅ Good understanding of HTTP(s), XML, JSON, HTML, CSS, JS
✅ Experience of work in Jira, Confluence
✅ Experience with Git
✅ At least Intermediate level of English

Would be beneficial to know:

➕ JavaScript
➕ Experience with developing test framework for load and functionality tests
➕ Experience working in an Agile/Scrum development process
➕ Experience in the iGaming industry

???? Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite Integration Manager with a technical background to apply for the role in our Integration Department.

The Integration Management function at Playson is responsible for both a full customer support service of our current partners and the integration delivery of our game portfolio to our new clients.

To succeed in the advertised role, you have:

✅ Proactive and client-oriented person with strong work-ethics
✅ Effective communication skills with a proven ability to troubleshoot
✅ At least upper-intermediate level of proper written and oral English

✅ Strong desire to develop and learn quickly

✅ Knowledge of XML/JSON
✅ Understanding of API protocols
✅ Understanding of TCP/IP, SSH, HTTP

✅ SDLC knowledge
✅ Experience of integration processes

✅ QA processes knowledge
✅ 2-3 years of experience
✅ Basic knowledge of any modern programming language (Python, JS, etc.)

Would be beneficial to know:
➕ Knowledge of the iGaming industry

➕ Experience working with Jira and Atlassian stack

➕ Experience with monitoring systems

➕ Experience using Scrum/Kanban with basic project management skills

ENGLISH BELOW

Ce poste est ouvert à toutes les façons de travailler : dans notre bureau de Montréal, hybride ou à distance dans les fuseaux horaires de l'Est et du Centre de l'Amérique du Nord (UTC-7 à UTC-3).

Ce que vous ferez

En tant qu'analyste QA pour l'équipe RSI Live Tools, vous serez le point de contrôle de la qualité pour cette équipe et vous soutiendrez vos collègues QA sur les Game Services. Vous travaillerez en étroite collaboration avec des collègues de diverses disciplines. Vous contribuerez également à l'automatisation des tests Live Tools dans Cypress.

Quels sont les produits sur lesquels vous seriez amené à travailler ?

Le projet web Hex regroupe de nombreux outils pour les équipes d'assurance qualité, d'assistance aux utilisateurs, de développement, de production ainsi que de conception. Son interface modulaire en fait un outil très puissant.

Le pipeline de gestion des pannes et des erreurs est un autre outil central et un pilier du développement. Enfin, SC bootstrap est l'environnement de développement local que tous les développeurs utilisent au quotidien. Avec les changements majeurs apportés par le projet au maillage des serveurs, cet outil entrera dans une nouvelle phase de développement en 2023.

Vos talents

• Tester les jeux vidéo et les sites web
• Communiquer efficacement avec les membres de l'équipe produit ainsi qu'avec les équipes externes.
• S'adapter à une variété d'environnements de production et à des priorités changeantes.
• Démontrer une forte capacité à apprendre de nouveaux outils et technologies.
• Faire preuve d'un souci du détail, d'autodétermination, de curiosité et de capacités d'analyse.
• Être organisé. Vous n'hésitez pas à prendre le ballon et à courir avec !
• Avoir une approche constructive
• Travailler dans un environnement bilingue (français et anglais)

Vous possédez

• 5 ans et plus d'expérience en tant qu'analyste QA
• Maîtrise de Jira ou d'un outil de suivi des bogues similaire
• Expérience de la livraison d'un produit à fort impact
• Bonne connaissance des plateformes web et des systèmes de gestion de contenu (CMS)
• Connaissance des outils de gestion des cas de test tels que TestRail
• Expérience dans le domaine des jeux vidéo
• Expérience dans le domaine du web
• Bonne connaissance de la programmation en Javascript et de l'automatisation des tests avec Cypress
• Connaissance de l'univers de Star Citizen ; un atout

Ce que vous brûlez d'accomplir

• Assurer des normes de qualité élevées
• Analyser et explorer les fonctionnalités pour trouver des bogues ou des comportements indésirables.
• Rédiger des plans et des cas de test, ainsi que réaliser des tests manuels avec rigueur et précision.
• Contribuer à la mise en œuvre de tests automatisés pour les Live Tools.
• Soutenir l'équipe afin d'assurer la qualité des fonctionnalités mises en production
• aider vos collègues analystes AQ à assurer la qualité de l'équipe du service en ligne.

Chez Turbulent, l'équilibre entre la vie professionnelle et la vie privée est primordial

Nous avons plusieurs politiques en place à cet effet :

• Télétravail à 100% autorisé
• Horaires flexibles offerts
• Horaires réduits - de 35 heures à 40 heures par semaine - possibles
• Temps supplémentaire payé
• 3 à 4 semaines de vacances selon la séniorité, ainsi que 3 jours additionnels à Noël
• Programmes avantageux d’assurances collectives, de contribution au régime de retraite, de télémédecine et de transport en commun offerts

Nous sommes proactifs afin de maintenir nos politiques à jour!

Se voir en personne ?

Venez profiter de nos locaux sur le plateaux Mont-Royal pendant les heures d’ouverture : chiens bienvenus, collation et machine à expresso, gym, arcades et table de ping pong à disposition. Un chalet est également mis à disposition des employés dans la région de Sutton de janvier à juillet 2023.

Turbulent s’engage à employer une main d’œuvre diversifiée. Les candidats qualifiés seront considérés sans égard à l'ethnicité, couleur, religion, sexe, origine, âge, orientation sexuelle, identité sexuelle, expression sexuelle ou invalidité.

//

This position is open to all ways of working: in our Montreal office, hybrid or remote in the Eastern and Central North American time zones (UTC-7 to UTC-3).

What you will do

As a QA Analyst for the RSI Live Tools team, you will be the quality gate for that team and support your fellow QAs on Game Services. You will work closely with colleagues from various disciplines. You will also contribute to Live Tools test automation in Cypress.

You are savy in

• Video game and web testing
• Communicating effectively with your product team members as well as external teams
• Adapting to a variety of production environments and shifting priorities
• Demonstrating a strong ability to learn new tools and technologies
• Showing thoroughness, autonomy, curiosity, and a good analytical mind
• Being organized. You don't hesitate to take the ball and run with it!
• Having a constructive approach
• Working in a bilingual environment (French and English)

You have accomplished

• 5 years+ of experience as a QA Analyst
• Proficiency in Jira or similar bug tracker
• Experience with delivering a high impact product
• Good knowledge of web platforms and content management systems (CMS)
• Knowledge of test cases management tools such as TestRail
• Experience with video games
• Experience in web
• Good knowledge of programming in Javascript and test automation with Cypress
• Knowledge of the Star Citizen universe; an asset

You are eager to take on

• Ensuring high quality standards
• Analyzing and exploring features to find bugs or undesirable behavior
• Writing test plans and test cases, as well as performing manual testing with rigor and accuracy
• Contributing to the implementation of automated tests for the Live Tools
• Supporting the team in order to ensure the quality of the features put into production
• Helping your fellow QA analysts ensuring high quality on Online Service team

At Turbulent, balance between professional and private life is essential

We have several policies in place for this purpose:

• 100% remote allowed
• Flexible hours offered
• Reduced hours - from 35 hours to 40 hours per week - possible
• Paid overtime
• 3 to 4 weeks of vacation depending on seniority, plus 3 additional days at Christmas
• 6 paid sick days per year
• Competitive group insurance, retirement plan contribution, telemedicine and contribution to OPUS program available

We are proactive in keeping our policies up to date!

See you in person?

When our office, located on the Plateau Mont-Royal, is open and accessible: dogs are welcome, snacks and espresso machines are available, as well as a gym, arcades and ping pong table. And, from January to July 2023, a cottage in the Sutton region will be available to employees.

Turbulent is committed to employing a diverse workforce. Qualified candidates will be considered without regard to ethnicity, color, religion, sex, origin, age, sexual orientation, gender identity, gender expression or disability.

Product Manager

We have a strong commitment to building a diverse team. If you’re from a background that’s underrepresented, we’d particularly love to meet you.

About Our Team

Fringe is a fast-growing HR technology company based in Virginia. Founded in late 2018, Fringe is the first ever platform for personalized lifestyle benefits. At Fringe, we are a relentlessly people-focused group revolutionizing the way employers care for their people in the benefits space. We’re a supportive, down-to-earth team fully committed to the belief that relationships fuel outstanding client experience.

What You Get to Do

As a member of the Fringe product team you will get to help build and further Fringe products, impacting millions of users.

How You'll Win Day-to-Day:

• Collaborate across Fringe with the design and engineering teams to gather, define and write requirements and outline features
• Communicate business needs through user stories and documentation
• Build and maintain requirements documentation and stories in Jira
• Identify gaps in the product and produce documentation to close them
• Assist in managing and prioritizing the roadmap
• Analyze systems for efficiency needs and recommend enhancements

What We'll Love About You:

• 3+ years in a product manager role
• Exceptional communication skills, highly organized and collaborative
• Your gift is to synthesize, visualize and distill complex concepts to a variety of audiences (internal and external)
• Capacity to easily manage multiple product initiatives simultaneously
• Desire to anticipate problems, see around corners and build requirements to cover those future issues
• Ability to develop business and technical requirement documents with workflows and diagrams

Holistic Benefits.

At Fringe, we care about lifestyle benefits. It’s our entire business! Our desire is to be able to support each and every Fringe employee inside and outside of work. Our benefits include:

• Competitive salary for all full-time employees
• Employer paid medical, dental, and vision insurance
• 4.5 day work week, unlimited PTO, paid holidays and paid parental leave
• 401k match
• Stock Options so you can participate in our success
• Your choice of monthly Fringe lifestyle benefits ranging from Delta and DoorDash to child care, meal subscriptions, fitness and more!

About Fringe

We built Fringe to give companies a better way to show love and care to their people. Because we believe it’s the people who really matter.

Companies exist because of the products and services they offer, but we believe the people within them should come first. At Fringe, this is the way we live.

Practically this means we hire people who care about their teammates just as much as (if not more than) themselves. We hire people who are genuine, humble, willing to learn, ready to teach, able to adapt, flex, collaborate, celebrate each other, win together and lose together.

We’re a startup, and that means we must be a courageous group. We solve problems all day, but we also mess up sometimes. We extend grace to each other, and we try again. We aren’t looking for perfect people. We’re looking for people who own their faults, play to their strengths, and have the courage to simply be the same person all the time.

If that doesn’t sound like your cup of cold brew, no hard feelings. But that’s exactly who we are and what you can expect when you work at Fringe.

Still interested? We’d love for you to apply.

Hostaway is the fastest-growing global SaaS start-up in the vacation rental industry. Our products provide the best and most cost-effective solutions for property managers and vacation rental owners. Our major partners include Airbnb, Booking.com, Expedia, and several other leaders in the industry.

Since launching in 2015, Hostaway has been rapidly expanding our teams in Toronto, Barcelona and many other remote locations.

Work with us. Grow with us. Win with us.

Our Customer Support Team is looking for a Customer SaaS Support. You will be responsible to educate and assist our customers. We are looking for a new team member that is comfortable with tech, is an excellent written and verbal communicator and is customer-focused.