jira Remote Jobs

476 Results

20d

Senior Software Engineer (PHP)

Portonics LimitedDhaka, Bangladesh, Remote
agile5 years of experiencejiralaravelDesignjqueryapidockerpostgresqlmysqlAWSPHP

Portonics Limited is hiring a Remote Senior Software Engineer (PHP)

Job Description

WHAT IS THE POSITION?

As a Senior Software Engineer at Portonics, you will create complex solutions and play a strategic role within the company and with clients. You will be responsible for full lifecycle development, and must be able to articulate design decisions and translate business requirements/user stories into application logic. Our Engineers are a driving force behind the success of our projects. We're looking for motivated individuals who keep an eye on trends, new technology in the industry, and eager to tackle challenging troubleshooting and development tasks.

  • Must have sound knowledge of object-oriented PHP (PHP7 and above).

  • Vast Knowledge in jQuery and Javascript.

  • Employing secure coding practices including familiarity with OWASP top ten or similar.

  • Strong knowledge of MySQL & PostgreSQL, including writing and optimizing queries.

  • Strong knowledge of Redis or Memcached.

  • Experience to work with ELK / EFK stack. 

  • Strong Experience with web services, and AWS technologies.

  • Experience in development, deployment using Docker

  • Maintaining coding standards and documentation for developed features such as Class Diagrams, API Documentation, Sequence Diagrams.

  • Classes, interfaces, design patterns, encapsulation, inheritance, polymorphism. object-oriented programming is a must.

  • Write unit tests and work closely with Quality Assurance Teams & Automated Deployments to incorporate unit tests as part of the build pipelines.

  • Create scripts to facilitate client systems to meet performance and objectives.

  • Test and develop software for client applications.

  • Create documentation for software created.

  • Utilize source debuggers and write or modify client software.

  • Work with teams together to estimate and plan the development of features.

  • Produce results effectively and within the deadlines set.

  • Knowledge and experience in a Scrum/Kanban, Agile development environment.

     

Qualifications

  • Preferably B.Sc in Computer Science or similar discipline, educational qualifications will be relaxed for experienced candidates

  • At least 5 years of experience in software engineering with at least one MVC framework (Laravel, Symphony, etc);

  • Experience with peer code review practices, such as use of GitHub Pull Requests;

  • Experience working with issue and task management software, such as Atlassian JIRA or similar;

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21d

Technical Delivery Lead

Education AnalyticsMadison, WI Remote
Master’s Degree5 years of experiencetableaujirasqlapiqapython

Education Analytics is hiring a Remote Technical Delivery Lead

Education Analytics (EA) is a national non-profit organization located in downtown Madison, WI that uses data and analytics to improve outcomes for students and increase equity in education. We work closely with our partners to illuminate patterns in data that drive change. At EA, we believe in a culture that is collaborative, equitable, mission-driven, human-centered, innovative, and rigorous. We believe in the potential of people to foster continuous improvement.

Learn about EA

Connect with EA! Learn more about EA on our blog and our website.

Position Description

We are seeking a Technical Delivery Lead to join the Partner Strategy Team. The Technology Delivery Lead is responsible for leading the successful implementation of Ed-Fi business line products, including Starting Blocks and Stadium, with a portfolio of our partner school districts and state education agencies. This role requires a blend of technical knowledge, project management expertise, the ability to solve complex problems independently, and effective communication skills to drive project success. This role will be fully remote.

Orientation to the Work

  • Comfortable with taking initiative and sharing responsibility in a team-based, collaborative environment at a fast-paced nonprofit organization.
  • Customer-service orientation to working with other teams and external partners.
  • Ability to think strategically about complex issues as they arise, including weighing competing options and acknowledging the importance of context.
  • This is a full-time, salaried exempt position with the expectation that specific periods of work around project deadlines or peak loads during the year may require additional time commitment to support completion. 

Duties and Responsibilities:

Project Leadership:

  • Collaborate with the partner to break down contracts into deliverables and create a detailed project plan. This will require possessing or quickly building a working knowledge of the scope and function of the Ed-Fi Operational Data Store and APIs and the EDU data warehouse.
  • Coordinate with the internal team to assign clear owners for project and product deliverables and align on delivery timelines. 
  • Work with the Product Development Manager (PDM) to assess if the project deliverables require customizations or net new feature development. Provide input to product roadmap prioritization to ensure customizations and new feature delivery aligns with the project timeline.  
  • Build partner’s understanding of the key steps in the implementation and set their expectation about the time and information that will be required of them.  
  • Guide partners through key steps of implementation and gather input internal engineering teams will need to deploy Starting Blocks and Stadium.  
  • Identify and navigate risks and scope changes as the implementation progresses.  

Implement EA Products:

  • Work with the partner to document the use cases that the data from Starting Blocks and Stadium will fulfill. 
  • Assist partner in identifying the source systems that will need to be integrated with Starting Blocks and Stadium to provide the data needed for the partner’s use case.  
  • Coordinate with the partner and internal engineering and analyst teams to determine the best method to move data into Starting Blocks and Stadium.  
  • Provide partners with a basic understanding of Ed-Fi concepts such as API resources, relationships between data domains, assigning and managing claim sets, provisioning API key/secret, and role-based application security.  
  • Guide partners in setting up source system vendor Ed-Fi API integration, including coaching through descriptor mapping and basic troubleshooting of API errors. 
  • Lead partners through QA of data landing in the Ed-Fi ODS and Stadium, providing guidance on data quality issues. This will require using tools such as Amazon CloudWatch, Postman, and Snowsight.  

Coordination and Communication:

  • Facilitate internal and external project coordination meetings and working sessions.  
  • Work with the project coordinator to track project deliverable status and provide transparent information to partners on the project's status. 
  • Coordinate information gathering and sharing across internal teams and with partners. 
  • Ensure thorough project documentation for organizational learning and partner understanding. 

Contract Management:

  • Coordinate with contracts lead to ensure contracts and DRAs are signed. 
  • Work with Business Development and partners to clarify use cases and implementation endpoints. 
  • Manage internal budget and invoice process for assigned projects. 
  • Establish and maintain positive relationships with internal stakeholders at all levels of the organization, vendors, partners, and industry peers.
  • Safeguard confidentiality, privacy and security of organization and customer (PHI) information
  • Perform other duties as assigned.

Required Knowledge and Skills:

  • Good working knowledge of education data, data warehousing, and data reporting. 
  • Ability to independently diagnose and solve data related problems
  • Experience in utilizing tools to query and manipulate data. This could range from using languages such as SQL or Python to building reports in PowerBI, Tableau, etc.  
  • Previous experience managing projects in a project or development management tool such as JIRA, FreshDesk, Monday, Trello, Smartsheet, etc. 
  • Organizational & project management skills.  
  • Ability to juggle/track multiple time-sensitive tasks on overlapping timelines. 
  • Flexibility and comfort with ambiguity or shifting timelines. 
  • Must be a self-starter, able to work independently, and with a diverse team. 
  • Strong skills in spreadsheets, databases, word processing, and presentation software, and website management (specifically Microsoft Word, PowerPoint, Excel, and SharePoint; and Google Drive, Docs, Forms, and Spreadsheets). 
  • Excellent communicator with experience interacting or supporting collaborative work. 
  • Customer-service orientation to working with other teams and partners. 
  • Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen.
  • Strong organizational and time management skills with proven ability to multitask and prioritize in a high paced environment with limited direction.
  • Intermediate proficiency with Microsoft Word, Excel and Outlook (or list other software or similar skills).
  • Comfortable with taking initiative as well as sharing responsibility in a team-based, collaborative environment at a fast-paced nonprofit organization.
  • Customer-service orientation to working with other teams and partners.
  • Ability to think strategically about complex issues as they arise, including weighing competing options and acknowledging the importance of context.

Work Environment and Requirements

  • Ability to communicate effectively in numerous conversations throughout the day on the telephone, in writing, on-line zoom and in person to provide information, collaboration and assistance.
  • Dexterity and hand/eye coordination necessary to operate computer keyboard and other office equipment.
  • Ability to complete job duties where there may be eyestrain due to constant viewing of computer screens.
  • Demonstrate the ability to utilize basic math skills of addition, subtraction, multiplication and division.
  • Must be able to communicate effectively both orally and in writing, follow instructions and be able to comprehend written material or requests.
  • Must demonstrate the ability to use reason and problem-solving skills in a fast-paced environment.

Education and Experience

  • 3-5 years of experience managing and orchestrating projects in an education organization, education technology company, or working for a state agency or school district in a technical administrative role or senior technical role. 
  • Master’s degree, or bachelor’s degree with equivalent experience (3 years in an implementation capacity) in Computer Science, Management Information Systems, or Education preferred.  Applicants with degrees in other areas may be considered. 
  • Experience in implementing and/or supporting Ed-Fi deployments is strongly preferred. 

Compensation and Benefits

The starting salary for the Technical Delivery Lead position is $90,000, based on experience. EA also has a generous benefits package including:

  • Automatic 12% 401k contribution (with up to 3% more based on employee match)
  • Paid parental leave for birth and adoption, up to 26 weeks for the primary caregiver, and 13 weeks of flex paid leave for the secondary caregiver.
  • Medical, dental, and vision insurance options with a generous employer contribution
  • Employer paid short-term disability, long-term disability, and life insurance
  • 9 paid holidays of your choosing per year
  • 26.5 vacation days/year and sick leave accruals
  • Employer paid transportation support for Madison-based employees
  • Paid professional development opportunities

EA’s primary location is in downtown Madison, WI, on the Capitol Square. Steps away from coffee shops, a weekly farmers’ market, restaurants, shops, and two lakes, many staff walk, bike, or use public transportation to commute to a well-appointed office.

Additional Information

Equal Employment Opportunity

Education Analytics is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

COVID-19

EA is a federal contractor with more than 50 employees. We require proof of COVID-19 vaccinations for all employees. Medical and Religious accommodations will be granted where they do not cause Education Analytics undue hardship or pose a direct threat to the health and safety of others. Keep this requirement in mind and reach out if you have any questions or would like to request accommodation.

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21d

SalesForce Project Manger

agilejirasalesforceDesignscrumgit

Latitude, Inc. is hiring a Remote SalesForce Project Manger

SalesForce Project Manger - Latitude, Inc. - Career Page

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21d

Senior Mobile Engineer

GlookoRemote Croatia
agileBachelor degreekotlinjiraDesignswiftmobilescrumiosflutterandroid

Glooko is hiring a Remote Senior Mobile Engineer

***PLEASE NOTE: Although this position is "remote," the applicant MUST live and work in Croatia***

 

About the role:

  • Design, develop, document and implement solutions for Glooko’s Mobile applications
  • Partner with engineers, architects & product management to implement end to end applications
  • MVVM Architectures and reactive programming
  • Maintaining software quality and adopt right architectural principles
  • Functional and design patterns with a focus on performance, security and scalability
  • Proven ability to be an independent thinker and dynamic problem solver
  • Design, develop, document and implement solutions for Glooko's Diabetes Data Management platform
  • Develop, test, or modify programs, based on and related to user or system design specifications
  • Write code that is scalable, modular, maintainable, reusable, and well-tested
  • Optimize complex data models for understandability and performance
  • Work in an agile development environment with understanding of agile/lean delivery methods
  • Design, develop and oversee unit tests to ensure application logic is fully exercised for each application component
  • Communicate effectively with team and other stakeholders on stages and project completion goals or dates
  • Provide technical oversight to the development process including code reviews and mentoring of the technical team
  • Deliver end-to-end solutions with a focus on hitting delivery milestones

About you:

  • Bachelor Degree in Computer Science, Math, or Engineering
  • 6+ years of software development experience
  • 4+ years experience developing mobile apps that have been successfully delivered to customers
  • Experience in designing, coding, and debugging mobile applications for various platforms, such as iOS or Android, using programming languages like Swift, Kotlin, Flutter or React Native
  • Strong attention to detail and knowledge of MVVM design patterns
  • Ability to work well in a team while providing technical guidance and mentoring to junior engineers on mobile development best practices, code reviews, and architectural decisions
  • Excellent written and verbal communications skills
  • Experience and knowledge of Scrum and Agile tools. JIRA and Atlassian tools experience is a plus
  • Experience in modern deployments through a CI/CD pipeline
  • Strong understanding of Core Foundation and UIKit, including View Controller lifecycle, notifications, and delegation along with Core Bluetooth and HealthKit experience is a plus

About Glooko:

There are over 420 million people in the world with diabetes and Glooko helps them, as well as their physicians and care team, manage the disease more easily and cost effectively. Glooko is the Unified Platform for Diabetes Management and provides an FDA cleared, HIPAA compliant Web and Mobile (iOS and Android) application for people with diabetes and the clinicians who treat them. The platform seamlessly unifies data from over 80 of the leading blood glucose meters, insulin pumps, continuous glucose monitors, activity trackers, and biometric devices to deliver insights that improve personal and clinical decision support.

Glooko’s mobile app and web dashboard enable patients to easily track and proactively manage all aspects of their diabetes care. Glooko’s Population Tracker and APIs offer diabetes-centric analytics and supply insightful reports, graphs and pattern-triggered notifications to patients, health systems, and payers. The Glooko platform also allows customers and third-party developers to create branded modules for Glooko users.

Launched in 2010, Glooko is funded and managed by visionary technologists and leaders in healthcare.

Glooko has a global footprint and is funded and managed by visionary technologists and leaders in healthcare. We offer a very stimulating international challenge in an established, stable international company. The responsibility that comes with this role offers the right candidate great development opportunities – and all the excitement that comes with working at a Silicon Valley based company. We are looking for someone who wants to be a part of our organization for the future with great influence and great responsibility.

Is this you? If so, don’t hesitate to apply today! 

 

***NOTE: Only the job postings listed below are legitimate Glooko, Inc. job postings. All current job postings are listed on www.glooko.com/careers, LinkedIn, Indeed, and Glassdoor under “Glooko.” Any domain that links to this page that references a position not listed here is not a legitimate Glooko job posting.

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21d

Senior Full Stack Software Engineer - iPep

GlookoRemote Croatia
agileBachelor degreejiranosqlDesignmobilemongodbuiscrumiosruby-on-railsrubyjavaandroiddockercsspythonjavascriptreactjs

Glooko is hiring a Remote Senior Full Stack Software Engineer - iPep

***PLEASE NOTE: Although this position is "remote," the applicant MUST live and work in Croatia***

 

About the role:

  • Design, develop, document, and implement solutions for Glooko's DTx platform.
  • Maintaining software quality and adopting the right architectural principles 
  • Proven ability to be an independent thinker and dynamic problem solver
  • Develop, test, or modify programs based on and related to user or system design specifications
  • Write code that is scalable, modular, maintainable, reusable, and well-tested
  • Work in an agile development environment with an understanding of agile/lean delivery methods
  • Communicate effectively with the team and other stakeholders on stages and project completion goals or dates
  • Provide technical oversight to the development process, including code reviews and mentoring of the technical team
  • Deliver end-to-end solutions with a focus on hitting delivery milestones

About you:

  • Bachelor Degree in Computer Science, Math, or Engineering
  • 5+ years of hands-on work experience with Ruby-On-Rails (preferred), JavaScript, Python, Java with prevailing back-end frameworks building APIs and Microservices.
  • 5+ years of hands-on work experience with HTML, CSS, JavaScript, ReactJS and related technologies.
  • Understanding of client-side scripting and JavaScript frameworks, including jQuery.
  • 1+ year of experience with mongoDB, DynamoDB or other noSQL databases.
  • Working experience and knowledge in TDD & BDD development practices
  • Experience developing new user-facing features using HTML, CSS, Javascript, preferably with ReactJS, AngularJS or similar set of libraries or frameworks.
  • Passionate about developing modern web applications (designing modern REST based APIs, 3rd party integration, Web UI interactions, etc.) using Ruby, Python, or Java.
  • Write modularized and clean code and back them up with a good extent of unit tests.
  • Experience with containerization platforms (Docker) and container orchestration tools.
  • Experience with NoSQL databases.
  • Experience and knowledge of Scrum and Agile tools. JIRA and Atlassian tools experience is a Plus.

About Glooko:

There are over 420 million people in the world with diabetes and Glooko helps them, as well as their physicians and care team, manage the disease more easily and cost effectively. Glooko is the Unified Platform for Diabetes Management and provides an FDA cleared, HIPAA compliant Web and Mobile (iOS and Android) application for people with diabetes and the clinicians who treat them. The platform seamlessly unifies data from over 80 of the leading blood glucose meters, insulin pumps, continuous glucose monitors, activity trackers, and biometric devices to deliver insights that improve personal and clinical decision support.

Glooko’s mobile app and web dashboard enable patients to easily track and proactively manage all aspects of their diabetes care. Glooko’s Population Tracker and APIs offer diabetes-centric analytics and supply insightful reports, graphs and pattern-triggered notifications to patients, health systems, and payers. The Glooko platform also allows customers and third-party developers to create branded modules for Glooko users.

Launched in 2010, Glooko is funded and managed by visionary technologists and leaders in healthcare.

Glooko has a global footprint and is funded and managed by visionary technologists and leaders in healthcare. We offer a very stimulating international challenge in an established, stable international company. The responsibility that comes with this role offers the right candidate great development opportunities – and all the excitement that comes with working at a Silicon Valley based company. We are looking for someone who wants to be a part of our organization for the future with great influence and great responsibility.

Is this you? If so, don’t hesitate to apply today! 

 

***NOTE: Only the job postings listed below are legitimate Glooko, Inc. job postings. All current job postings are listed on www.glooko.com/careers, LinkedIn, Indeed, and Glassdoor under “Glooko.” Any domain that links to this page that references a position not listed here is not a legitimate Glooko job posting.

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21d

Senior Associate, IT, EUT Analyst

MUFG Investor ServicesKuala Lumpur, Malaysia, Remote
jiraazureAWS

MUFG Investor Services is hiring a Remote Senior Associate, IT, EUT Analyst

Job Description

Responsibilities for Support Engineer: 

 

IT services and support activities: 

  • Troubleshoot and support End User related issues. 

  • Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.  

  • Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.  

  • Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.  

  • Escalate high-priority issues to Support Team Leads and Senior Management.  

  • Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.  

  • Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications. 

  • Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

  • Perform health checks and monitor automated system and application alerts, resolving issues where possible.  

  • Learn new technologies and acquire new skills to cater to the changing demands. 

  • IT infrastructure Hands & Eyes Support  

  • Any other ad-hoc tasks.  

  • Provide on-the-job training as necessary for junior members of the team. 

  • Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools. 

  • Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking. 

  • Working knowledge of ITIL processes (certification desirable). 

  • Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow. 

Qualifications

Diploma/Degree in an appropriate IT discipline is preferred.  

Desired 

  • Certifications in MCSE, Microsoft 365/Azure, AWS, CCNA and role-based certifications,  

  • Experience in AWS Cloud platform. 

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21d

Software Engineer

GlintsRemote
agilejiraterraformnosqlsqlDesignazuredockerjenkinsAWSbackendfrontend

Glints is hiring a Remote Software Engineer

Software Engineer - Glints - Career Page

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22d

DevOps Engineer (REF2406Y)

Deutsche Telekom IT SolutionsBudapest, Szeged, Pécs, Debrecen, Hungary, Remote
agileBachelor's degreejiradocker

Deutsche Telekom IT Solutions is hiring a Remote DevOps Engineer (REF2406Y)

Job Description

We are seeking a skilled DevOps Engineer to join our dynamic team. The ideal candidate will have extensive experience in cloud tools and environments, including Docker, Rancher, and Kubernetes. Additionally, the candidate should possess several years of hands-on experience in DevOps practices, with a strong understanding of Agile methodology.

Responsibilities:

  • Utilize and demonstrate expertise in cloud tools and environments such as Docker, Rancher, and Kubernetes.
  • Implement and uphold DevOps practices and principles within the organization.
  • Administer Confluence and Jira for effective collaboration and project management.
  • Manage source code repositories using Bitbucket.
  • Implement and maintain continuous integration and continuous deployment (CI/CD) pipelines with Jenkins.
  • Utilize Maven for build automation and dependency management.
  • Oversee plugin management for various tools used in the development lifecycle.

Qualifications

  • 3+ years experience in DevOps Engineering
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in DevOps roles with a focus on cloud environments.
  • Familiarity with Agile methodology.
  • Excellent communication and interpersonal skills.
  • Fluent English is a must 

Soft Skills:

  • Exhibit strong analytical problem-solving skills.
  • Communicate effectively with customers to understand their needs and provide solutions.
  • Demonstrate proficiency in presentation and moderation skills.
  • Proactively approach tasks with a positive attitude.
  • Display a strong sense of ownership and commitment to task completion.

 

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22d

Fullstack fejlesztő eCommerce területre (REF2412U)

Deutsche Telekom IT SolutionsBudapest, Debrecen, Pécs, Szeged, Hungary, Remote
jirasqlscrumgitjavac++angular

Deutsche Telekom IT Solutions is hiring a Remote Fullstack fejlesztő eCommerce területre (REF2412U)

Az állás leírása

A Deutsche Telekom MMS GmbH 2019 óta ügyfele és üzleti partnere vállalatunknak és alapvetően a DTAG csoport meghatározó innovációs és digitalizációs szolgáltatója.

Ezen dinamikusan fejlődő üzletág magyarországi csapatába keresünk ambiciózus, angolul és németül magabiztosan beszélő, tapasztalattal rendelkező szakembert. Projektünk célja a kiemelkedő színvonalú digitális vásárlói élmény biztosítása, illetve a modern infrastruktúrák kialakítása, az ehhez szükséges szakmai tudás biztosításával. Amennyiben szereted a kihívásokkal teli, változatos munkakört, hétköznapjaid az agilis munkavégzés jegyeiben töltöd és szívesen használod a nyelvtudásod a mindennapi kommunikáció során, Te vagy a mi emberünk!

Feladatok:

  • Együttműködés megosztott vállalati alkalmazásokkal
  • Agilis fejlesztőcsapat részeként való munkavégzés (Scrum, Kanban, SAFe)
  • Kapcsolattartás az ügyféllel

Képzettség

  • A Java EE (JPA-t beleértve) és/vagy Java Spring, a Spring Boot-ot is beleértve (MVC) ismerete
  • Frontendes tapasztalat az alábbiakban felsoroltakból minimum egy területen:
    • Angular 
    • React 
    • Vue.js
    • JS/TS
  • Magabiztos kommunikáció angol nyelven 
  • Maven, Git, és Jira ismeretek
  • Tapasztalat a Selenium és Junit teszt automatizálásában
  • Tapasztalat olyan eCommerce-Platform-Frameworks-ben, mint például:
    • HCL Commerce
    • SAP Commerce
    • SAP CX
    • Commercetools

Előnyt jelent:

  • Olyan webes szolgáltatások, mint például a REST, JSON, Soap, Spring WS, Axis ismerete
  • Phyton használata a Git automatizálásának megírásához
  • MS SQL ismerete
  • MID Innovator ismerete

 

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22d

Linux Application Administrator (REF2420M)

Deutsche Telekom IT SolutionsBudapest, Debrecen, Pécs, Szeged, Hungary, Remote
agilejiraterraformoracleansiblescrumjavadockerkuberneteslinuxpython

Deutsche Telekom IT Solutions is hiring a Remote Linux Application Administrator (REF2420M)

Job Description

Looking for conscientious and engaged people with a keen interest in IT who want hands-on experience with various technologies in a multi-culture, multi-customer environment, 2nd or 3rd level technical application support: Linux, Apache Tomcat, Java, Ansible, Terraform, Puppet, Python, Bash scripting, IBM Websphere, Oracle Weblogic, IBM MQ Messaging.

Your tasks will be:

  • 2nd or 3rd level technical application support based on various technologies (like Apache Tomcat, basic Linux based Application Operation, scripting, JAVA based applications)
  • ITIL based ticket administration and documentation
  • (Incident and Change Management)
  • participation in customer and vendor calls
  • providing on-call support
  • solving complex problems, doing Root Cause Analysis
  • capacity planning, performance tuning, optimization related activities
  • automation related scripting tasks
  • knowledge sharing

Qualifications

  • college/university degree or equivalent certificates or work experience
  • at least 2 years experience in a relevant IT field
  • knowledge of Linux (including Bash scripting experience)
  • experience with operating Java application servers
  • fluent verbal and written communication skills in English and/or German
  • reliable, conscientious, open personality
  • willingness to continuous learning, and working in a team

Advantages:

  • Agile methodology knowledge (eg. SCRUM, Kanban board)
  • OpenShift platform experience
  • container based technology knowhow (Docker, Rancher, Kubernetes)
  • automation, IAC experience (Ansible, Puppet, Terraform)
  • IBM MQ/KAFKA experience
  • Python language knowhow
  • experience using GITHub, JIRA platforms
  • IBM WebSphere Application Server, Oracle Weblogic

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22d

DevSecOps Engineer (Remote Opportunity)

VetsEZDallas, TX Remote
Bachelor's degreejiraDesignscrumapigitdockerkubernetesjenkinsAWS

VetsEZ is hiring a Remote DevSecOps Engineer (Remote Opportunity)

VetsEZ is seeking a DevSecOps Engineer to work on our HDM Project supporting the Department of Veteran Affairs. The successful candidate will be instrumental in ensuring secure coding guidelines and best practices are in place. The position will require a strong knowledge of DevOps principles and applying security technologies and best practices in an ever-changing and fluid environment.

The candidate must reside within the continental US.

Responsibilities:

  • Work with developers to assist in designing and architecting secure systems.
  • Develop general techniques and frameworks that will enable other engineering teams to find flaws before they are introduced into production.
  • Be a security subject matter expert and respond to any internal security engineering questions/requests.
  • Work with other teams to help architect solutions that are inherently secure.
  • Correctly balance security risk and product advancement.
  • Perform threat modeling for existing applications.
  • Perform reactive incident response when a security event occurs.
  • Perform proactive research to detect unknown attack vectors.
  • Collaborate with infrastructure and application teams to advance their ability to take ownership of and implement secure coding techniques and follow the OWASP best practices.
  • Monitor the enterprise for signs of unexpected activity, and research, architect, and execute solutions that will advance internal security monitoring & controls.
  • Code Synchronizations across all environments
  • Mature CI/CD to incorporate automated testing in Jenkins
  • Research opportunities for process improvements
  • Attend meetings: CM Scrum, weekly CRB, weekly release
  • Support design and maintenance of the cloud security environments, with a strong focus on AWS.

Requirements:

  • Bachelor's Degree in Engineering or Technical related discipline.
  • Minimum of 3 years of professional experience in DevSecOps, Continuous Integration/Continuous Deployment tools, and automation.
  • Strong Development background using multiple development tools, techniques, and platform technologies.
  • Jenkins deploys - SME knowledge of Jenkins and GitHub
  • Manual deploys - SME with SSH access
  • Familiarity with UNIX environments and navigating UNIX
  • git / bash scripts SME
  • Strong experience with API Security, Container Security, Cloud Security.
  • AWS Solutions Architect Associate certification or Developer (Associate).
  • Experience utilizing tools across various platforms and environments such as Jenkins, Docker, GitHub, Confluence, Kubernetes, Jira, AppDynamics, etc.
  • Ability to clearly communicate both verbally and in writing with the client and team members, including experience documenting and presenting findings.

Additional Qualifications:

  • Experience in SAFe/Agile Software Development
  • Ability to obtain a government clearance
  • Familiarity with VA environment a plus
  • Familiarity with HealthShare Management Portal a plus

Benefits:

  • Medical/Dental/Vision
  • 401k with Employer Match
  • Corporate Laptop
  • PTO + Federal Holidays
  • Training opportunities
  • Remote work options

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time.

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22d

Public Health Project Coordinator III

agilejiraDesignazurec++

DRT Strategies, Inc. is hiring a Remote Public Health Project Coordinator III

Public Health Project Coordinator III - DRT Strategies, Inc. - Career PageCurrently due to the remote working status of the federal government, most DRT employees are teleworking from home and leveraging video conferencing along with other virtual productivity tools. Under normal circumstances, most of our positions are required to report onsite. However, DRT has not yet determined when employees will be required to return to their onsite workspaces. Please be aware that at the time a date is determined to return to the worksite, the requirement of th

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22d

SAP Qualtrics - Global Application Specialist (M/F/DIV)

Bosch GroupLisboa, Portugal, Remote
Bachelor's degreejira

Bosch Group is hiring a Remote SAP Qualtrics - Global Application Specialist (M/F/DIV)

Job Description

At Bosch we have established a new Employee Feedback Landscape that consist of two major elements, a modern and future oriented Employee Experience Management Methodology, and the realization in a state-of-the-Art IT-environment. 

As member of the global Employee Experience Management Team, you will be part of our HR IT organization to oversee the technical activities all around the world to ensure the feedback of our employees is not just counted but does count.

 

LET’S MAKE BOSCH A HOME FOR PEOPLE IN A DIGITAL AGE

 

Our team is looking for a Technical Global Application Specialistfor ourEmployee Experience platform (currently based on SAP Qualtrics).

Join our dynamic and multicultural Global Business Services organization in Lisbon, assuming the following responsibilities:

  • Guarantee the run and availability of the experience management platform in close collaboration with the IT Team;
  • Plan and manage the further development of the platform (regular releases/ sprints) aligned with the Owner and IT Team;
  • Responsible that new internal requirements are analyzed, implemented and documented;
  • Ensure compliance of the platform such as anonymization, authorization and deletion are regularly reviewed, adapted to new needs and documented;
  • Establish and regular review embedded Analytics and AI solutions;
  • Manage Maintenance and Support activities of the global team;
  • Run and review related processes, optimize where required;
  • Define and execute detective controls, audit checks if needed;
  • To meet the technical requirements, exchange with external providers on regular base;
  • Coordination of stakeholders and close collaboration with countries and Experience Management Coordinators.

Qualifications

  • Bachelor's Degree in business management or related field;
  • Strong analytical skills for problem-solving and decision-making;
  • 3+ years of IT experience;
  • Experience of managing cloud-based solution in enterprises would be an asset;
  • Experience in Analytics, Statistics, Data Science, NLP would be an asset;
  • Strong combined knowledge and experience with:
    • Atlassian Jira and Confluence;
    • SharePoint and MS Office;
    • Experience/Feedback Solutions.
  • Ability to manage and work collaboratively and cohesively in a Global Team environment;
  • Ability to coordinate and steer diverse program with internal and external stakeholders;
  • Strong moderation and communication skills;
  • Fluent English, both written and spoken (C1 level);
  • Strong time management, planning and organizational skills.

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23d

Senior Software Engineer - CUDA/C++

Torc RoboticsRemote - US
agileBachelor's degreejiraDesigngitc++python

Torc Robotics is hiring a Remote Senior Software Engineer - CUDA/C++

About the Company

At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business.

A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight.

Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer.

**NOTE: We are open to REMOTE candidates in the Eastern or Central time zone at this time. 

Meet the team: 

Meet the Inference Engine Team: At the forefront of innovation, our team delivers a cutting-edge software SDK designed to fine-tune deep learning frameworks for embedded chips. We're dedicated to optimizing performance, ensuring that our solutions drive the maximum efficiency of AI applications on embedded systems. Our expertise lies in bridging the gap between advanced deep learning technologies and the unique demands of embedded environments, making AI more accessible and effective in real-world applications. Join us in pushing the boundaries of embedded AI.

What you'll do: 

  • Design and implement highly efficient algorithms optimized for NVIDIA GPUs
  • Leverage data parallelism and CUDA programming to accelerate deep learning inference (TensorRT), achieving significant performance gains
  • Analyze and optimize CUDA kernels using profiling and optimization tools, identifying and eliminating performance bottlenecks
  • Contribute to the development of internal tools and libraries to further enhance inference performance on GPUs
  • Document your work clearly and concisely, sharing knowledge effectively with team members

 

What you’ll need to Succeed: 

  • Bachelor's degree in computer science, data science, artificial intelligence, or related field with 6+ years of professional experience or a master's degree with 3+ years of experience 
  • Mastery of Modern C++ (14 or more recent) and Python, with the ability to write efficient and maintainable code for both performance and flexibility
  • Familiarity with object-oriented software design patterns, and their implementation in C++
  • In-depth knowledge of CUDA programming and experience with optimizing CUDA kernels
  • Excellent understanding of parallel computing (GPGPU) and high-performance (HPC) concepts 
  • Excel at working in a highly collaborative environment 
  • Familiarity with AGILE development practices 
  • Comfortable using collaborative development tools such as Git and Jira
  • Ability to adhere to company coding standards
  • Proven dedication to writing production-quality code that is robust, efficient, portable, maintainable, and bug-free

Bonus points! 

  • PhD with 1+ years of experience 
  • Experience working on safety critical systems 
  • Experience with other relevant NVIDIA libraries and frameworks, such as CUBLAS, CuDNN, and NPP
  • Deep Learning frameworks such as TensorFlow, PyTorch, or Caffe
  • Stay abreast of the latest advancements in deep learning frameworks like TensorFlow and PyTorch, maximizing their potential on GPUs

Perks of Being a Full-time Torc’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:  

  • A competitive compensation package that includes a bonus component and stock options
  • 100% paid medical, dental, and vision premiums for full-time employees  
  • 401K plan with a 6% employer match
  • Flexibility in schedule and generous paid vacation (available immediately after start date)
  • Company-wide holiday office closures
  • AD+D and Life Insurance 
Hiring Range for Job Opening 
US Pay Range
$160,800$193,000 USD

At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities.

Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply. We’re always looking for those that are hungry, humble, and people smart and your unique experience may be a great fit for this role or others.

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23d

Senior Software Developer (Reporting & Core)

AcumaticaRemote
jirasqlRabbitMQDesignuiapigitc++.netdockerpostgresqlmysqltypescriptAWS

Acumatica is hiring a Remote Senior Software Developer (Reporting & Core)

Senior Software Developer (Reporting & Core) - Acumatica - Career Page

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23d

Legal Counsel

Khan AcademyMountain View, CA / Remote friendly (US Only)
agileremote-firstjiraslackc++

Khan Academy is hiring a Remote Legal Counsel

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. 

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE LEGAL TEAM

  • We're a small and mighty team passionate about the intersection of Education Tech (EdTech), responsible tech for good, privacy, and regulations - and invite you to join us as our team member
  • We joined Khan Academy for the same reason that many of our teammates did: to advance our mission, centered on helping our learners and their families, tutors, teachers, and schools improve learning outcomes
  • Fundamentally, we care about why and how things get done, and not that they simply get done 
  • We geek out on privacy (and student data privacy specifically) and hope you will too  
  • We're looking for a teammate that will listen with curiosity, adopt an agile mindset, and help us improve our processes for immediate results as well as long term solutions

THE ROLE

This teammate will provide broad-based transaction support including support for school district sales and marketing programs.  You will work with other members of our legal team on issues of diverse scope, and collaborate with business partners such as the District Sales and Marketing teams.  You will report to our Associate General Counsel.

  • Support our District Sales team, including preparation, review and negotiation of school contracts, including Data Processing Agreements (DPAs) 
  • Facilitate improvements to our Sales process to promote efficiency and scalability   
  • Address  legal and compliance aspects of RFP submissions
  • Contribute to foundational improvements, including development of templates, negotiation playbooks, contract guidance, and training materials 
  • Identify use cases that could benefit from repeatable processes, partner with relevant individuals to co-create and document these processes, and implement these processes
  • Act as the business partner to one or more functional teams within Khan Academy
  • Review and negotiate commercial agreements and vendor agreements, both our paper and third party paper contracts
  • Handle other matters as need arises

WHAT YOU BRING

  • Experience as a practicing lawyer with a JD from a U.S. accredited law school 
  • An active membership in good standing of at least one state bar
  • 4-6 years of legal experience, preferably in-house experience at a Software as a Service (SaaS), EdTech, or other tech organization  
  • Experience reviewing, negotiating, and advising on SaaS agreements (on company paper as well as customer paper), with attention to detail, consistency and efficiency
  • Some experience researching and analyzing regulatory compliance matters and related contractual commitments 
  • Strong business judgment by analyzing and communicating business and legal risks, and developing practical solutions to manage risk
  • Experience with building strong relationships and working with teams across a company 
  • Ability to manage expectations and make decisions about how to prioritize the needs of various stakeholders
  • Commitment to develop and maintain a deep understanding of student data privacy regulations (FERPA, COPPA and similar state laws) that impact our operations 
  • Certification in privacy or data security (CIPP or similar) is preferred but not required

THE INTERVIEW PROCESS

Here’s more information on what to expect from the interview process. The bulk of time will focus on you and your past experiences.  We will be asking behavioral based questions that involve you giving examples of what you have done in the past.  In your examples please be specific; describe the situation that led up to your actions, what you did (your behavior), and what happened as a result.  Take your time.  There are no right or wrong answers. We will leave some time at the end of our conversation for your questions. We will let you know after every step whether or not you’ll be moving forward. 

  1. The team will review your resume
  2. Our Recruiter will hop on the phone with you for 15-30 minutes to learn more about your background and ask, “Why Khan Academy?”
  3. You’ll engage in a conversation with our Associate General Counsel 
  4. You’ll provide feedback to a Google document 
  5. You’ll virtually meet the Legal team for a group interview 
  6. You’ll join the head of District Sales and the head of Security for a virtual interview
  7. Our Associate General Counsel will chat with your references

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

  • Competitive salaries
  • Ample paid time off as needed – your well-being is a priority
  • Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
  • Generous parental leave
  • An exceptional team that trusts you and gives you the freedom to do your best
  • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
  • Opportunities to connect through affinity, ally, and social groups
  • And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $143,200 - $179,000 USD. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

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23d

Associate Desktop Engineer (Windows OS) - End User Services (Remote)

Fannie MaeWashington, DC, Remote
2 years of experienceagilejiraDesignazure

Fannie Mae is hiring a Remote Associate Desktop Engineer (Windows OS) - End User Services (Remote)

Job Description

THE IMPACT YOU WILL MAKE
The Associate Desktop Engineer (Windows OS) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • Design and implement new solutions in support of Windows endpoint management.
  • Monitor endpoint performance and make recommendations for improvements.
  • Responding to user inquiries and resolving technical issues.
  • Draft and maintain policies, guidelines, and standard operating procedures.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

  • 2 years of experience in Windows 11 implementation
  • 2 years' experience in designing and configuring GPO/CSP
  • 2 years of hands-on knowledge of endpoint management using Workspace ONE UEM
  • 2 years of conducting security audits and vulnerability assessments.
  • 2 years of experience automating routine tasks to increase systems efficiency and reduce human intervention.
  • 2 years of experience maintaining enterprise software licenses and hardware inventory.
  • 2 years' experience in creating and maintaining technical documentations.
  • 2 years monitoring system performance and making recommendations for improvements.
  • 2 years of experience working in an agile environment, showcasing the ability to adapt as a project evolves.
  • Experience managing technical and business stakeholder relationships while leading a technology adoption.


Desired Experiences

  • 4+ years of extensive knowledge on engineering solutions in an Enterprise Windows 10/11 environments.
  • Ability to work well under pressure.
  • Familiar with Active Directory functionality.
  • Familiarity with security tools such as Sentinel One, McAfee, Splunk, etc.
  • Experience with JIRA workflows (Agile methodology)
  • Deploying & configuring Azure infrastructure (ex: Connected Cache, Distribution Points etc.) 
  • Staying current with vendors and partners on Windows features & capabilities.

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23d

Sr. Data Analyst (Hybrid)

Fannie MaeReston, VA, Remote
Bachelor's degreetableaujiraDesignAWS

Fannie Mae is hiring a Remote Sr. Data Analyst (Hybrid)

Job Description

As a valued colleague on our team, you will enhance and/or refine existing applications and systems to meet new technical requirements with support from leadership, and perform data analysis at various stages of projects to ensure development of a quality application.

THE IMPACT YOU WILL MAKE
The Sr Data Analyst role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • Collaborate with application owners to review defined business processes.
  • Review and define technical and/or data requirements for moderately complex application enhancements.
  • Independently establish and communicate standards for project teams.
  • Contribute to application test plan and evaluate test results.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences:

  • At least 2 years of relevant professional work experience
  • Experience in querying databases with the use of relevant software such as Toad and DBeaver
  • Communication skills including communicating in writing or verbally, copywriting, planning and distributing communication, etc.

Desired Experiences:

  • Bachelor's degree or equivalent
  • 4+ years of relevant professional work experience
  • Experience working as a Product Owner
  • Ability to work independently as well as part of a bigger team.
  • Working knowledge of the mortgage banking industry and secondary mortgage market processes and systems is desired but not essential.
  • Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
  • Product Development skills including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
  • Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
  • Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
  • Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
  • Operational Excellence skills including improving and overseeing operations
  • Determining causes of operating errors and taking corrective action
  • Experience gathering accurate information to explain concepts and answer critical questions
  • Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
  • Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
  • Experience using JIRA
  • Experience using SharePoint

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23d

Functional Analyst ( Digital Commerce)

QAD, Inc.Mumbai, India, Remote
jirasqloraclePhotoshopjavac++mysqlcssjavascriptfrontend

QAD, Inc. is hiring a Remote Functional Analyst ( Digital Commerce)

Job Description

QAD Digital Commerce is a growing Web Development Technology Company, developing cloud-based software for businesses in the areas of online commerce, online marketing, and web design.

A Functional Analyst conducts analysis on reported application issues from global customers and partners, offering solutions through consultations with relevant subject matter experts within the support organization. With their experience and expertise, they are responsible for handling application issues of medium complexity across multiple areas. They manage the routing of incidents from global customers and partners through various channels, while ensuring compliance with support processes and guidelines, exercising a reasonable level of independence. Occasional consultation with senior support consultants or team leads may be necessary for support process queries or application-related issues. Functional Analysts also serve as designated mentors for associates and juniors in the team, and they are expected to continuously improve their application knowledge through on-the-job learning and participation in online or classroom training. This role offers significant growth and learning opportunities, collaborating with a talented team committed to innovation and advancing the company.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support in night shifts ( 6 pm IST to 3 am IST)

Responsibilties:

  • Following defined procedures and practices, handle incoming software issues from customers and partners via telephone and web chat. Resolve support incidents in accordance with Service Level Agreements. Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. 
  • Formulate reusable solutions to new, unique issues, or enhance existing solutions following solution-centered support methodologies. Efficiently search and maintain QAD Knowledgebase solutions to customer issues that are reported
  • Analyze, test and solve problems, advising customers of potential solutions; escalate issues as needed. Demonstrate key competencies at the desired levels as defined for this position.
  • Document in detail, all analyses and correspondences throughout the issue resolution process; provide proactive status updates to customers
  • Assist team members (locally, globally and across teams).
  • Creating exceptional customer satisfaction by applying quality service and concepts that reduce customer effort and drive customer loyalty. Make problem resolution for our customers effortless.

Purpose of Job:

  • The primary role will be to work with our existing eCommerce customers and assist with their day to day needs.
  • You will be communicating with customers and doing requirement gathering and problem solving. 
  • You will be responsible for supporting existing Webjaguar customers with the daily support requests that we receive.
  • Your role is to be on top of your support tickets and to communicate clearly with the different team members if assistance is needed. 
  • Basic technical knowledge will be required. including experience with Html Code, CSS Stylesheets, Excel & Photoshop

Continual Improvement and Key Personal Skills Required

  • Leveraging artificial intelligence based technology to enhance the customer support experience.
  • Excellent communication and effective writing skills
  • Ability work under stress if and when needed
  • Ability to work in Pacific time zone at least 2 to 3 days a week
  • Proactive, Accountable and Dependable
  • Capable of working with teams
  • Interpersonal Skills
  • Ability to solve problems independently
  • Ability to be a self-starter

Qualifications

  • Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science. University/Bachelor’s Degree in Business, Accounting. Logistics, Production Operations/Manufacturing Management, Information Technology or related field, or equivalent experience.

  • Graduate Program (MBA, MIB or Masters): Would be an advantage   

  • ITIL Foundation certification V4 or equivalent experience.

  • Intermediate knowledge of IT Service Management principle, best practices and frameworks like ITIL and experience with JIRA is required

  •  Experience with working in multinational, multi-cultural teams (desirable). 

  • Multi-tasking, good communicator, eager to learn

  •  Minimum 3 - 5 years in the software, manufacturing, distribution or accounting industry is preferred. Experience using or supporting business software applications.  Prior success in a Customer Service/Support capacity.

  • Knowledge of basic technical concepts is preferred (Unix, Windows NT, Internet, networks, Progress or Oracle). Programming code for troubleshooting is a big plus (C, C++, Unix, Progress, Oracle, SQL, Java, or XML).

  • RDBMS: MySQL, Frontend: Javascript, CSS, HTML, Digital Science

  • Good Analytical & Technical skills and ability to understand the business needs.

  • Good communication in English (written and verbal) is required.

  • You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.

     

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23d

Associate Technical Analyst

QAD, Inc.Mumbai, India, Remote
jirasqloraclejavac++mysqlcsslinuxjavascriptfrontend

QAD, Inc. is hiring a Remote Associate Technical Analyst

Job Description

As an Associate Technical Analyst (Digital Commerce), you will be responsible for administrative support of all Linux hosted in the QAD Cloud infrastructure and for level 1 support of infrastructure related incidents. You will be closely working with the system administration team who is responsible for maintaining and monitoring hosted servers in accordance with established policies, procedures and service level agreements. This role offers significant growth and learning opportunities, collaborating with a talented team committed to innovation and advancing the company.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support in night shifts ( 6 pm IST to 3 am IST)

What You’ll Do:

  • Respond to and resolve infrastructure related incidents. Handle operating system and active directory user changes and creation.
  • Responsible for Linux printer configuration changes and creation. Escalate issues as required to Team Lead/Manager.
  • Monitor server and system availability using internal monitoring systems and tools. Troubleshoot basic operating system and hardware errors with assistance from vendors as needed. Secure the operating systems and maintain standards based on standard operating procedures.
  • OS Based Script Management. Maintaining system configuration documentation, including run books, software installation instructions, operating system installation and system configuration sheets.
  • The primary role will be to work with our existing eCommerce customers and assist with their day to day needs.
  • You will be communicating with customers and doing requirement gathering and problem solving. 
  • You will be responsible for supporting existing Webjaguar customers with the daily support requests that we receive.
  • Your role is to be on top of your support tickets and to communicate clearly with the different team members if assistance is needed.
  • Creating exceptional customer satisfaction by applying quality service and concepts that reduce customer effort and drive customer loyalty. Make problem resolution for our customers effortless.
  • Other duties as assigned

 

Continual Improvement and Key Personal Skills Required

 

  • Leveraging artificial intelligence based technology to enhance the customer support experience.
  • Excellent communication and effective writing skills
  • Ability work under stress if and when needed
  • Ability to work in Pacific time zone at least 2 to 3 days a week
  • Proactive, Accountable and Dependable
  • Capable of working with teams
  • Interpersonal Skills
  • Ability to be a self-starter

 

Qualifications

 

  • Bachelor’s Degree in Engineering, Technology or Computer Science. Industry certifications like RHCE, RHCSA are preferred, but not required. CS ITIL & systems certifications preferred.
  •  From 2 to 5 years of Linux experience. Familiarity with database systems. Experience with Virtualization technologies, and scripting skills in Java. 
  • Hands on Linux operating systems administration capabilities. 
  • Other knowledge or skills: Ability to ramp up quickly, ease at working in a fast-paced environment, excellent communication and customer service skills.  
  • Web Hosting experience (Apache)

 

Other Program / Supplemental Training:

  • ITIL Foundation certification V4 or equivalent experience.
  • Intermediate knowledge of IT Service Management principle, best practices and frameworks like ITIL and experience with JIRA is required 
  • Experience with working in multinational, multi-cultural teams (desirable). 
  • Multi-tasking, good communicator, eager to learn

 

Computer skills: 

  • Knowledge of basic technical concepts is preferred (Unix, Windows NT, Internet, networks, Progress or Oracle). Programming code for troubleshooting is a big plus (C, C++, Unix, Progress, Oracle, SQL, Java, or XML).
  • RDBMS: MySQL, Frontend: Javascript, CSS, HTML, Digital Science
  • Linux systems administration, Web server administration, Database administration, Networking, DevOps, Cloud Technologies, IT Support, some SEO, Java

 

Other knowledge: 

  • Good Analytical & Technical skills and ability to understand the business needs. 
  • Good communication in English (written and verbal) is required.
  • You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.

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