Job Description

The Opportunity:

We, at Flywire, are looking for an experienced Manager I, Software Engineering, ideally with a background in FinTech. Your primary responsibility will be to lead the day-to-day tasks to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday. 

You will be joining a team in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe. 

• Coordinate and support daily activities for engineers on the team and partner with their managers to determine approach for managing daily tasks
• Track success on the team based on established goals and objectives
• Play a strong technical role on projects and set priorities for the team to ensure task completion
• Work on issues of limited scope with the ability to find and execute solutions to routine problems
• Write clean, high quality, testable, secure, maintainable and extendable code
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Provide estimates, track progress, assess risk and manage the time of team members
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Partake in the recruitment process by identifying and exciting great talent
• Understand scalability and performance status and make improvement for scalability
• Drive change and improvement in all phases of the development lifecycle
• Ensure the best possible performance, quality, and responsiveness of the applications
• Contribute to the product vision by collaborating with Product Managers and stakeholders
• Drive initiatives to lead projects as well as mentor team members

Qualifications

Here’s What We’re Looking For:

• 8 years of experience in web application development
• 1 years of managing and developing engineering teams
• Experience in designing, developing and supporting scalable, performant and reliable web applications and distributed systems
• Seasoned in techniques such TDD and BDD
• Proficient working with continuous integration and delivery (CI/CD)
• Understanding of relational databases 
• Strong understanding of object-oriented fundamentals
• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs
• Fluent in English, as it is the company’s working language 
• Experience in FinTech or the payment industry will be appreciated
• The ability to deliver high quality code and learn quickly
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

Technologies We Use:

• Java
• JavaScript, HTML5, and CSS3 
• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,
• Machine Learning
• Cloud platform: AWS

Our Culture:

• We are a global company. Our engineering team is distributed across 3 continents and 4 different countries so remote work is allowed!
• Our engineering practice is shaped around concepts including Agile, Lean, and Extreme Programming. Each team has a high level of autonomy to organize themselves in the way they consider more appropriate to execute their mission.
• We actively engage in knowledge sharing by hosting internal cross-discipline events.
• We are active in contributing to open source whenever possible.
• We contribute to our local communities by hosting different events, Meetups, etc

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Job Description

The Opportunity:

We, at Flywire, are looking for an experienced Sr. Software Engineer II, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday. 

You will be joining a team in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe. 

• Write clean, high quality, testable, secure, maintainable and extendable code
• Solve items such as challenging bugs and production issues within the development environment
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Drive change and improvement in all phases of the development lifecycle
• Ensure the best possible performance, quality, and responsiveness of the applications
• Contribute to the product vision by collaborating with Product Managers and stakeholders
• Work collaboratively with teams across the globe by understanding their needs
• Help your fellow developers to continue growing their skills

Qualifications

Here’s What We’re Looking For:

• 8+ years of experience in web application development 
• Experience in designing, developing and supporting scalable, performant and reliable web applications and distributed systems
• Seasoned in techniques such TDD and BDD
• Proficient working with continuous integration and delivery (CI/CD)
• Understanding of relational databases 
• Strong understanding of object-oriented fundamentals
• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs
• Fluent in English, as it is the company’s working language 
• Experience in FinTech or the payment industry will be appreciated
• The ability to deliver high quality code and learn quickly
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

Technologies We Use:

• Ruby on Rails 
• React
• JavaScript, HTML5, and CSS3 
• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,
• Machine Learning
• Cloud platform: AWS

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Job Description

The Opportunity:

We, at Flywire, are looking for an experienced Sr. Software Engineer I, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday. 

You will be joining a team in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe. 

• Write clean, high quality, testable, secure, maintainable and extendable code
• Solve items such as challenging bugs and production issues within the development environment
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Drive change and improvement in all phases of the development lifecycle
• Ensure the best possible performance, quality, and responsiveness of the applications
• Contribute to the product vision by collaborating with Product Managers and stakeholders
• Work collaboratively with teams across the globe by understanding their needs
• Help your fellow developers to continue growing their skills

Qualifications

Here’s What We’re Looking For:

• 4+ years of experience in web application development 
• Experience in designing, developing and supporting scalable, performant and reliable web applications and distributed systems
• Seasoned in techniques such TDD and BDD
• Proficient working with continuous integration and delivery (CI/CD)
• Understanding of relational databases 
• Strong understanding of object-oriented fundamentals
• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs
• Fluent in English, as it is the company’s working language 
• Experience in FinTech or the payment industry will be appreciated
• The ability to deliver high quality code and learn quickly
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

Technologies We Use:

• Ruby (open to backend languages such as Java, Python)
• React
• JavaScript, HTML5, and CSS3 
• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,
• Machine Learning
• Cloud platform: AWS

Our Culture:

• We are a global company. Our engineering team is distributed across 3 continents and 4 different countries so remote work is allowed!
• Our engineering practice is shaped around concepts including Agile, Lean, and Extreme Programming. Each team has a high level of autonomy to organize themselves in the way they consider more appropriate to execute their mission.
• We actively engage in knowledge sharing by hosting internal cross-discipline events.
• We are active in contributing to open source whenever possible.
• We contribute to our local communities by hosting different events, Meetups, etc

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Job Description

The Opportunity:

We, at Flywire, are seeking a Sales Commission Analyst. The Sales Commission Analyst will administer and implement compensation programs, provide analysis, and support initiatives related to pay and performance management programs for our Go-To-Market sales and relationship management teams.

• Calculate monthly commission accruals for employees on commission plans
• Calculate quarterly/annual commissions for employees on commission plans
• Issue quarterly/annually commissions statements for our team that are on a commission plan
• Support SOX compliance and process audits
• Answer issues and questions concerning incentive plans, calculations, and policies
• Responding to issues and questions concerning commission payments for employees
• Performance measurement and incentive reporting activities for individuals as well as management reporting
• Role will also require participation in incentive plan development and analysis to support the measurement of plan structure to evaluate effectiveness of incentive plans
• Maintain reporting of monthly attainment and earned commissions to analyze and evaluate effectiveness of incentive plans

Qualifications

Here's What We're Looking For: 

• BA/BS from a leading undergraduate institution with a major in Finance, Economics, Business, Data Analytics or other quantitative focus
• 2-5 years of total work experience in Revenue/Sales Operations, or ideally commissions or sales incentive compensation experienceEntrepreneurial and a “growth hacker” mentality
• Detail oriented with a strong focus on accuracy
• Highly Innovative problem solver: possessing strong interpersonal, multi-tasking, organizational, and project planning skills, and demonstrating ability to meet aggressive deadlines
• Naturally curious and proactive in learning

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Job Description

The Opportunity:

We, at Flywire, are seeking a Payment Operations Specialist, CMT Payouts to help: 

• Processing an increasing volume of payment transactions with a high level of attention to detail and understanding the importance of strong financial controls and safeguarding funds.
• Ensuring all payments arrive to the designated account in a timely and accurate manner in the most effective and efficient way.
• Monitor and improve Flywire’s bank network performance by creating reports to track key metrics like FX conversion & completion rates and identifying/implementing improvements.
• Assisting with various key cross-functional activities such as (but not limited to): handling client inquiries, analyzing opportunities to gain new clients/business and reporting progress to project stakeholders.
• Collaborate with internal and external stakeholders across various functions to drive expansion of payments objectives.

Qualifications

Here's What We Are Looking For: 

• 1+ years working experience
• Keen interest working in Finance 
• Excel experience highly desirable 
• Ability to work independently and drive projects to completion
• Excellent stakeholder management skills (internal and external)
• Ability to multitask and prioritize various projects 
• Comfortable with Data and Analytics
• Fluent in English

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Job Description

The Opportunity:

We, at Flywire, are looking for an experiencedSenior Manager, Software Engineering, ideally with a background in FinTech. Your primary responsibility will be to manage engineering teams to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday. 

This role is based in Spain; the majority of our engineering team in Spain are based out of our Valencia office. However, as a remote-first business, we are able to hire for this role anywhere across Spain. 

As a Senior Manager, Software Engineering, you'll be overseeing various teams and in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe. 

• Manage and support daily activities of engineering managers and oversee their respective teams
• Track success of engineering managers and underlying team based on established goals and objectives
• Establish objectives and work plans as well as propose strategies to upper management
• Develop solutions and execution strategies where analysis of situations or data requires an in-depth knowledge of business objectives
• Work with customers concerning project requirements, operational decisions, and/or contractual clarifications as needed
• Play a strong technical role on projects and set priorities for the team to ensure task completion
• Work on issues of limited scope with the ability to find and execute solutions to routine problems
• Review and analyze code to identify areas for improvement, ensuring the attainment of clean, high-quality, testable, secure, and maintainable code
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Provide estimates, track progress, assess risk and manage the time of team members
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Partake in the recruitment process by identifying and exciting great talent
• Understand scalability and performance status and make improvements
• Drive change and improvement in all phases of the development lifecycle
• Ensure the best possible performance, quality, and responsiveness of the applications
• Contribute to the product vision by collaborating with Product Managers and stakeholders
• Demonstrate strong project management skills and successful completion of projects
• Show the ability to achieve results across organizations and geographies

Qualifications

Here’s What We’re Looking For:

• 15 years of experience in application development
• 5 years of managing and developing engineering teams
• Experience in designing, developing and supporting scalable, performant and reliable services and distributed systems
• Product oriented mindset
• Prior experience with cloud technologies such as AWS, Azure etc.
• Understanding of relational databases 
• Strong understanding of object-oriented fundamentals
• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs
• Fluent in English, as it is the company’s working language 
• Experience in FinTech or the payment industry will be appreciated
• The ability to deliver high quality code and learn quickly
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

Technologies We Use:

• Ruby or Java 
• React
• JavaScript, HTML5, and CSS3 
• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, RabbitMQ, ElasticSearch,
• Machine Learning
• Cloud platform: AWS

Our Culture:

• We are a global company. Our engineering team is distributed across 3 continents and 4 different countries so remote work is allowed!
• Our engineering practice is shaped around concepts including Agile and Lean. Each team has a high level of autonomy to organize themselves in the way they consider more appropriate to execute their mission.
• We actively engage in knowledge sharing by hosting internal cross-discipline events.
• We are active in contributing to open source whenever possible.
• We contribute to our local communities by hosting different events, Meetups, etc

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Job Description

The Opportunity:

Are you ready to embark on an exhilarating journey as a Marketing Manager Consultant- Agent, Education at Flywire? Join us and become a driving force behind our growth and revenue through strategic marketing initiatives within our education agent partner ecosystems worldwide. As a key player in our team, you will spearhead the creation and implementation of cutting-edge marketing strategies, dynamic field marketing campaigns, and captivating event planning endeavors. Your mission? To cultivate robust relationships with key agents and elevate our presence in the global market.

In addition to your creative prowess, this role will require cross-functional collaboration efforts and strong project management skills. You'll work closely with various teams to ensure seamless execution of initiatives and alignment with organizational goals. As the orchestrator of our agent partnership marketing efforts, you'll navigate diverse perspectives and harness collective expertise to drive impactful results.

This role will directly report to the Senior Field Marketing Manager, ensuring alignment with regional strategies and objectives while contributing to our global marketing vision.

Qualifications

Here’s what we’re looking for:

• Bachelor's degree in Marketing, Communications, Business Administration, or related field.

• Minimum of 5+ years of experience in marketing and communication roles, with a proven track record of driving growth and revenue.

• Fluency in both English and Mandarin, in both oral and writing

• Capacity to develop and execute on a strategic marketing plan aligned with overall business objectives, considering market positioning, pricing strategies, and go-to-market strategies.

• Excellent verbal and written communication skills are crucial for crafting compelling messaging, creating impactful marketing collateral, and effectively conveying the value proposition to target audiences.

• Strong background in client or stakeholder relationship management, with the ability to foster trust and credibility.

• Develop marketing and promotional plans to drive attendance and participation in events, utilizing various channels such as email, social media, advertising, and partnerships.

• Friendly, positive, and outgoing personality with excellent interpersonal skills.

• Exceptional project management skills, with the ability to manage multiple priorities and meet deadlines.

• Stay flexible and nimble in a fast-paced environment, adjusting strategies as needed for success.

• Knowledge of the education industry is essential

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Job Description

The Opportunity:

Are you ready to embark on an exhilarating journey as a Marketing Manager - Agent, Education at Flywire? Join us and become a driving force behind our growth and revenue through strategic marketing initiatives within our education agent partner ecosystems worldwide. As a key player in our team, you will spearhead the creation and implementation of cutting-edge marketing strategies, dynamic field marketing campaigns, and captivating event planning endeavors. Your mission? To cultivate robust relationships with key agents and elevate our presence in the global market.

In addition to your creative prowess, this role will require cross-functional collaboration efforts and strong project management skills. You'll work closely with various teams to ensure seamless execution of initiatives and alignment with organizational goals. As the orchestrator of our agent partnership marketing efforts, you'll navigate diverse perspectives and harness collective expertise to drive impactful results.

This role will directly report to the Senior Field Marketing Manager, ensuring alignment with regional strategies and objectives while contributing to our global marketing vision.

Qualifications

Here’s what we’re looking for:

• Bachelor's degree in Marketing, Communications, Business Administration, or related field.

• Minimum of 5+ years of experience in marketing and communication roles, with a proven track record of driving growth and revenue.

• Fluency in both English and Mandarin, in both oral and writing

• Capacity to develop and execute on a strategic marketing plan aligned with overall business objectives, considering market positioning, pricing strategies, and go-to-market strategies.

• Excellent verbal and written communication skills are crucial for crafting compelling messaging, creating impactful marketing collateral, and effectively conveying the value proposition to target audiences.

• Strong background in client or stakeholder relationship management, with the ability to foster trust and credibility.

• Develop marketing and promotional plans to drive attendance and participation in events, utilizing various channels such as email, social media, advertising, and partnerships.

• Friendly, positive, and outgoing personality with excellent interpersonal skills.

• Exceptional project management skills, with the ability to manage multiple priorities and meet deadlines.

• Stay flexible and nimble in a fast-paced environment, adjusting strategies as needed for success.

• Knowledge of the education industry is essential

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Job Description

The Opportunity:

At Flywire, we are seeking a dedicated and skilled Client Platform Engineer to join our dynamic IT team. Your primary responsibility will be managing the entire lifecycle of company devices in an automated fashion. You will be responsible for implementing and testing our management tools and maintaining our fleet to enhance the overall Flymate experience. Reporting to the Tech Lead in Spain, you will be part of a team handling infrastructure, endpoint management, software deployment, automation, and access management.

Key Responsibilities:

• Design, build, and maintain efficient, reusable, and reliable code.

• Ensure optimal performance, quality, and responsiveness of the infrastructure.

• Collaborate with teams across the globe to help to automate workflows

• Assist co-workers in growing their skills.

• Manage and secure endpoints, with a primary focus on macOS (90%) and Windows (10%), while valuing knowledge in other operating systems such as Linux, Android, and iOS.

Qualifications

Qualifications:

• 3+ years of relevant experience. experience in a similar role.

• Deep knowledge of macOS.

• Experience in MDM tools such as Kandji, Jamf, WSONE.

• Solid scripting and programming skills with at least one language such as Python, Golang,, Powershell, and/or Bash.

• Experience with Git or other similar version control systems.

• Experience with infrastructure provisioning tools is a plus.

• Experience administering internal SaaS applications is a plus.

Our Stack:

• SaaS applications: Okta, Workspace ONE, Jira, Confluence, Gitlab, Google Workspace

• Source code management: Gitlab

• Programming/scripting languages: Python, Powershell, Bash

• Cloud platform: AWS

• Infrastructure provisioning: Terraform

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Job Description

The Opportunity:  

We, at Flywire, are seeking a Team Lead Americas, Client Success Lead for Flywire’s EDU vertical. In this role, you will have a strategic focus centred around the provision of exceptional value-add support services, primarily in the form of training and end-user communication optimisation for our existing client base. You will also coordinate the management of ~900 group-managed accounts through scalable, effective engagements. 

As a senior member of the Client Operations team, you will work closely with the Global Manager of Client Success, Snr. Director of Client Operations and other Team Leads to inform our collective approach and to challenge existing processes; particularly with how Client Success operates within the wider EDU function.  

This team is quickly evolving and is flexible to the needs of the business which means this role must work in step with Client Analysis, Relationship Management, Sales, Client & Payment Experience, Marketing & Implementation to mature into the most effective version of itself in providing meaningful, data-led engagement to enhance client (and their payers) experiences. 

This is a rare opportunity to help shape the path for client engagement at Flywire, in this role you will:

• Define and execute a Client Success strategy across the region, to maximise leads and engagement
• Manage and coordinate a regional team with sensitivity, pragmatism, enthusiasm & flexibility
• Empower & coach your team to provide scalable, effective support to our clients
• Utilise data insights to inform, formulate and drive strategy(s) for client engagement & change management
• Be both a coordinator and a do-er, you’re in the game, not on the sidelines
• Manage a portfolio of accounts, actively seeking opportunity to positively influence revenue
• Be able to manage your own daily operations while maintaining overall team productivity
• Identify and project manage process improvements & initiatives for optimisation
• Constantly assess team performance & outputs against pre-determined KPIs
• Be able to effectively prioritise, act with a sense of urgency and delegate effectively
• Nurture collaborative relationships with key internal stakeholders, to maximise opportunity and outputs
• Understand the Flywire product suite, tools, and workflows

Qualifications

Here’s What We’re Looking For:   

• 6+ years of experience in customer/client support, account management, and/or project management preferred. 
• Experience as a manager in Higher Education, Payments, Banking & Finance, and/or Technology Platforms (Beneficial)
• Experience leading a team and/or coaching key stakeholders to benefit both the individual and the group
• Be accountable, proactive & persistent. Always
• Ability to disrupt the status quo and deliver change
• Strong problem solving and project management skills with attention to detail
• Time management, organisational and analytical skills
• Excellent written and verbal communication and presentation skills 
• Takes initiative, willing to engage internally and externally and think outside the box
• Fluency in English and Spanish is required

Technologies We Use:

• Looker
• Smartsheet
• Salesforce
• Zendesk

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Job Description

The Opportunity:

We, at Flywire, are seeking a Payment Operations Specialist, CMT Payouts to help: 

• Processing an increasing volume of payment transactions with a high level of attention to detail and understanding the importance of strong financial controls and safeguarding funds.
• Ensuring all payments arrive to the designated account in a timely and accurate manner in the most effective and efficient way.
• Monitor and improve Flywire’s bank network performance by creating reports to track key metrics like FX conversion & completion rates and identifying/implementing improvements.
• Assisting with various key cross-functional activities such as (but not limited to): handling client inquiries, analyzing opportunities to gain new clients/business and reporting progress to project stakeholders.
• Collaborate with internal and external stakeholders across various functions to drive expansion of payments objectives.

Qualifications

Here's What We Are Looking For: 

• 1+ years working experience
• Keen interest working in Finance 
• Excel experience highly desirable 
• Ability to work independently and drive projects to completion
• Excellent stakeholder management skills (internal and external)
• Ability to multitask and prioritize various projects 
• Comfortable with Data and Analytics
• Fluent in English

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Job Description

The Opportunity:

We are seeking an experienced and motivated Regional VP to join our dynamic and growing company. This position is accountable for the development, implementation, and support of strategies and tactics to effectively acquire, manage, and profitably grow the sales of ourpatient financial engagement and payment platform.. This person will convert client conversations into qualified, developed, proposed, and closed sales opportunities.

Ideally, this position will be fulfilled remotely with travel to Chicago/Boston occasionally as needed.

Key Responsibilities

• “Hunting” role that is focused on acquiring net new clients
• Identifying and leading opportunities using a consultative selling approach throughout all phases of the sales process (e.g. identification, qualification, development, proposal, closing)
• Developing strategic opportunity plans that define a differentiated solution and win strategy
• Initiating, nurturing, and sustaining trusted executive client relationships targeted at the “C” suite
• Supporting RFP and proposal generation process
• Maintaining accurate and timely administrative responsibilities relevant to the position
• Adhering to company policies and procedures for proper execution of compliance, training and regulatory duties

Qualifications

Here’s What We’re Looking For:

• BA/BS degree or higher
• Experience successfully selling revenue cycle technology solutions or services into non-acute and specialty providers within medical specialties
• Minimum of 10 years of experience in a SaaS, technology or service sales position in the healthcare market preferably within the revenue cycle
• A track record of consistently achieving or exceeding sales targets
• Ability to sell a solution that solves the client’s business problems
• Outstanding written and verbal communication skills
• Familiarity with CRM applications; Salesforce preferred

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Job Description

The Opportunity:

We, at Flywire, are looking for a Incident Handler with Incident Commander responsibilities, you will be a pivotal leader in the organization's cybersecurity incident response efforts. Combining technical expertise with the ability to lead and coordinate incidents, you will play a crucial role in safeguarding the organization against cyber threats.

Candidates will need to be a strong leader with the ability to perform multiple types of analysis including providing mitigation recommendations for impacted parties.

• Assume the role of Incident Commander during cybersecurity incidents, providing strategic direction and coordination.
• Lead and orchestrate the incident response team, ensuring effective communication and collaboration, externally and internally.
• Lead technical aspects of incident response, including analysis, containment, eradication, and recovery efforts.
• Provide technical guidance to the incident response team during high-stress situations.
• Conduct in-depth technical analysis of security incidents, identifying malware, attack vectors, and other technical indicators.
• Knowledge using forensic tools and techniques to gather and analyze digital evidence.
• Design and implement technical mitigation strategies, ensuring the rapid containment and eradication of security threats.
• Collaborate with cybersecurity teams to implement technical controls and preventive measures.
• Interface with technical teams, to coordinate technical incident response efforts.
• Communicate technical details, impact assessments, and remediation efforts to leadership and stakeholders.
• Stay abreast of emerging technical threats, vulnerabilities, and incident response technologies.
• Evaluate and enhance technical incident response procedures based on lessons learned and industry best practices.
• Conduct technical training sessions for the incident response team, Oncall team and Security team staff.
• Mentor junior technical incident handlers, fostering technical skill development.
• Participate in on-call functions to support security operations with after-hours coverage.
• Process and procedures automation.
• Integrate Threat intelligence into incident response strategy.
• Support implementing new security projects.
• Knowledgeable of current tactics, techniques and procedures (TTP) used by threat actors and practical application of the MITRE ATT&CK framework or similar.
• Work closely with other team members to review existing policy and procedures, as well as developing new artifacts when appropriate.
• Be part of the oncall team.

Qualifications

Here’s What We’re Looking For:

Technical skills:

• Bachelor's or Master's degree in Cybersecurity, Information Technology, or a related field or equivalent experience.
• Proven experience (6+ years) as a Technical Incident Handler & Responder or in a similar technical role.
• Technical incident handling certifications are highly desirable.
• Deep technical understanding of incident response frameworks, methodologies, and tools.
• Proficiency in using  incident response tools.
• Strong analytical and problem-solving skills, with a keen attention to technical details.
• Proven experience as an Incident Commander in cybersecurity incidents.
• Leadership experience in a technical incident response capacity.

Soft skills:

• Excellent English technical communication skills, both written and verbal.
• Availability to travel sometimes.
• Work independently.
• Good analytical and problem-solving skills.
• Excel in problem-solving during high-pressure scenarios, making well-informed decisions while considering the impact on team goals.
• Navigate high-pressure situations with ease, maintaining focus on tasks and objectives.
• Demonstrate resilience in the face of adversity, providing a steady and positive influence on team members.
• Ability to communicate complex technical concepts to both technical and non-technical co-workers in a clear and concise manner.

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Job Description

The Opportunity:

We are seeking an experienced and motivated Director of Payment Partnerships, Healthcare to join our dynamic and growing company. This position is accountable for the development, implementation, and support of strategies and tactics to effectively acquire, manage, and profitably grow the sales of our patient financial engagement and payment platform. This person will identify/onboard/expand payment gateway providers and merchant payment processors.  The candidate will also convert client conversations into qualified, developed, proposed, and closed sales opportunities. Ideally, this position will be fulfilled remotely with travel to Chicago/Boston occasionally as needed.

Key Responsibilities

• Partner manager of existing merchant processing and / or banking partners additionally identify and acquire net new partners
• Leading direct or current client opportunities using a consultative selling approach throughout all phases of the sales process (e.g. identification, qualification, development, proposal, closing)
• Developing strategic opportunity plans that define a differentiated solution and win strategy
• Initiating, nurturing, and sustaining trusted executive client relationships 
• Supporting RFP and proposal generation process
• Maintaining accurate and timely administrative responsibilities relevant to the position
• Adhering to company policies and procedures for proper execution of compliance, training and regulatory duties

Qualifications

Here’s What We’re Looking For:

• BA/BS degree or higher
• Experience successfully selling merchant processing solutions or services
• Minimum of 10 years of experience in a SaaS, technology or service sales position in the payments market preferably within the healthcare revenue cycle
• A track record of consistently achieving or exceeding sales targets
• Ability to sell a solution that solves the client’s business problems
• Outstanding written and verbal communication skills
• Familiarity with CRM applications; Salesforce preferred

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