About OffSec 

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

As the Operations Managerfor Customer Support, you will play a pivotal role in managing and optimizing the efficiency of our learner support operations. You will be responsible for developing and implementing strategies to enhance customer satisfaction, streamline processes, and ensure the delivery of high-quality support services. This role requires a proactive leader with strong analytical, organizational, and interpersonal skills. This role will handle 3 groups (Proctoring, Student Success Care Services and Community).

Ideal candidates will be a manager with prior experience managing staff, providing quality assurance reviews, and experience in staff human resources laws, guidelines and management. This position will have a flexible schedule. Candidates must be available to work any day of the week and any shift, as support groups are staffed 7 days a week, 24 hours a day. The Operations Manager is a part of the Student Success Management team at OffSec. 

Duties and responsibilities

Team Leadership:

• • • Lead, coach, and mentor a team of learner support leads, including Associate Managers, Team Leads, and SMEs.
    • Serve as the primary escalation point for learner support leads.
    • Foster a positive and collaborative work environment, encouraging innovation and continuous improvement.
    • Conduct regular performance evaluations and provide constructive feedback.
  • Operational Strategy:
    • Develop and implement strategic plans to optimize learner support operations (Proctoring, Student Success Care Services, and Community).
    • Identify and implement process improvements for enhanced efficiency and effectiveness.
    • Collaborate with cross-functional teams to align support operations with company goals.
  • Performance Metrics:
    • Establish and monitor key performance indicators (KPIs) for measuring and improving team performance.
    • Analyze data and trends to make informed decisions and recommendations.
    • Implement initiatives to meet or exceed NPS targets and other company goals.
  • Resource Management:
    • Manage staffing levels to meet learner support demand.
    • Address behavior or work product issues promptly.
    • Optimize resource allocation and scheduling for efficient coverage.
    • Collaborate with HR for recruiting, onboarding, and training new team members.
    • Ensure adherence to the Code of Conduct; address issues through appropriate disciplinary action.
    • Recommend status changes, including disciplinary actions, position changes, promotions, and salary increases.
    • Develop programs to promote employee retention.
  • Technology and Tools:
    • Evaluate and implement learner support tools and technologies to enhance productivity.
    • Stay informed about industry best practices and emerging trends in customer support technology.
  • Perform other duties as needed.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven 8 years of experience in customer support or operations management.
• Strong written and oral English language skills.
• Effective interpersonal skills, facilitating communication with individuals at all organizational levels.
• Maximizes computer and systems tools for data interpretation and report generation.
• Knowledge of Google applications.
• Strong leadership skills.
• Flexibility in handling daily issues related to labor, discipline, and management.
• Comprehensive understanding of Labor Law.
• Excellent analytical and problem-solving skills.
• Critical and analytical thinking for sound judgment and decision-making.
• People-oriented with effective listening and coaching skills.
• Highly ethical, recognizing the importance of professional certification and its impact on students.

Working conditions

This position manages learner support teams that are staffed 24 hours a day 7 days a week. The Operations Manager will work on a flexible schedule to have a presence across multiple shifts. Weekend work is by request and the Operations Manager will be given one weekend off per month. The Operations Manager will be scheduled 5 days a week. Position is fully in a work-from-home setup.

Direct reports

All learner support leads reports to this position. 

Location

Must be based in Cebu, Philippines.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

AsQuality Assurance Tester, you’ll be a detail-oriented and highly organized QA Tester to ensure the quality and reliability of our products and services. The QA Tester will play a critical role in the software development lifecycle by conducting thorough testing and quality assurance activities. This position requires a strong understanding of software testing methodologies, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Collaborate with product managers, developers, and other stakeholders to understand project requirements and specifications.
• Develop comprehensive test plans, test cases, and test scripts based on project requirements.
• Execute manual and automated tests to identify defects, inconsistencies, and performance issues.
• Document and track defects, providing clear and detailed information to developers for resolution.
• Perform regression testing to ensure that identified issues have been resolved satisfactorily.
• Conduct compatibility testing across various platforms, browsers, and devices.
• Participate in the design and improvement of testing processes and procedures.
• Continuously update and maintain test documentation.
• Report on test progress and provide regular status updates to the project team.
• Participate in cross-functional meetings to discuss project status and quality-related matters.

What you’ll need to succeed:

• Ability to obtain a public trust clearance
• Bachelor’s degree in computer science, or related field; or equivalent experience.
• At least 8 years of experience as a QA Tester or in a similar quality assurance role with strong knowledge of manual software testing methodologies, tools, and best practices.
• Strong analytical and problem-solving skills.
• Exceptional communication, negotiation, and facilitation abilities.
• Ability to adapt and thrive in a dynamic, fast-paced environment.

Like we said, we arebig fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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ABOUT ROCKET MONEY ????

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE ROLE ????‍♀️

The Lead Product Designer for our PFM (Personal Financial Management) group is a multifaceted role that requires a deep understanding of the fintech industry and a proven track record in strategic design leadership. You will oversee the development and execution of the PFM group’s design strategy, working closely with the Group Product Manager (GPM) to align on vision and goals, as well as roadmaps and sprint plans. Leading a team of designers, you’ll manage the creation of seamless, data-driven user experiences across significant portions of our app, including features like Spending, Recurring, Transaction Details, Custom Categories, Net Worth, and Budgets. As a senior member of the design team, you will not only shape the aesthetic and functional aspects of these product features but also contribute significantly to the overall user experience strategy. Your role involves hands-on design work, ensuring that every product feature is visually compelling, functionally robust, and aligned with our company’s mission to empower users in their financial journeys. Through close collaboration with cross-functional teams, your work will be instrumental in revealing insights hidden in our users’ financial data, shaping the aesthetic and strategic direction of the app, and helping users achieve their financial goals through clear, accessible, and engaging design.

Specifically, you will:

• In collaboration with the GPM, develop and drive the PFM product vision and strategy in alignment with business objectives and user needs. Help to coordinate design resources and prioritize projects based on PFM group’s strategic goals and team capacity.
• Work closely with product managers, engineers, researchers, data, and other stakeholders to align on product vision and ensure design feasibility.
• Lead, manage, and mentor a small team of designers, fostering growth, collaboration, and excellence in design practices.
• Work closely with Product Design Ops to maintain and evolve the end-to-end design process, ensuring efficient workflows, high-quality outputs, and timely delivery of design assets.
• Champion user-centered design principles by overseeing the creation of seamless experiences across PFM features (and beyond) to ensure that all designs are intuitive, accessible, and informed by user research, testing, and feedback.
• Utilize data analytics and user feedback to inform design choices and iterate on designs to improve user outcomes.
• Present design concepts and strategies to senior leadership and other stakeholders, clearly articulating design rationale and decisions.
• Design, create, and test prototypes alongside the Research team to validate user needs and refine design solutions.
• Work directly with Rocket Money Design Systems to maintain and evolve the company’s design system, ensuring consistency, scalability, and efficiency across all product touch points.
• Drive continuous innovation, proposing new ways for users to engage with Rocket Money's services and improving the overall design process.
• Stay informed of industry trends, emerging technologies, and design best practices to continuously elevate the product and the team's capabilities.
• Participate in the recruitment process, identifying and onboarding top design talent to expand the team’s capabilities.

ABOUT YOU ????

• You have at least 8 years of experience in user experience design or a similar role, with a demonstrated track record of impactful design solutions and effective team leadership.
• You have at least 2 years of experience in a role with design management responsibilities.
• You are proficient in Figma (our tool of choice at Rocket Money), though experience with similar tools like Sketch is also highly valued.
• You have a strong understanding of how design translates into code and are adept at communicating with engineering teams, appreciating how your decisions impact engineering processes.
• You are not only an effective executor but also a skilled mentor, capable of leading initiatives from concept to completion while guiding other team members.
• You embody empathy and leadership, considering the impact of your designs on users while fostering a collaborative and supportive environment.
• You are a strategic thinker and problem-solver, thriving on tackling challenges and finding innovative solutions while mentoring others to do the same.
• You maintain an open mind and are willing to mentor and lead by example, compromising when necessary for the project's success and team growth.
• You excel in a collaborative environment, not only sharing your work but also encouraging and critiquing the work of others to refine and enhance outcomes.

WE OFFER ????

• Health, Dental & Vision Plans
• Competitive Pay
• Matching 401k
• Unlimited PTO
• Lunch daily
• Snacks & Coffee
• Commuter benefits

Additional information: Salary range of $140,000 - $170,000/year + bonus + benefits. Base pay offered may very depending on job-related knowledge, skill, and experience.

Rocket Money, Inc is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.*

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Flow Builder team is responsible for designing, developing, and supporting Postscript’s message orchestration platform. We are constantly improving on the current platform and adding new features to better enable merchants to engage their subscribers through conversational messaging. The Flow Builder product is experiencing fast growth and adoption leading to a number of new and exciting challenges to solve. We are looking for a motivated software engineer with an interest in building scalable and extensible products to join our growing team.  

Primary duties

As a Senior Fullstack Engineer on the Flow Builder team you will use your expertise in building scalable, secure, and user friendly products to enhance our platform experience, empowering our customers to run their entire SMS business through Postscript. As a technical leader you will set the bar for the maintainability and performance of our system. Our stack is currently React and Python (Flask), running on AWS services. You will be given the autonomy to grow to your full potential, and your work will directly impact our customers.

What We’ll Love About You

• Minimum 6-8 years professional software development experience
• Experience leading projects and delivering end to end on a solution successfully
• AWS experience a plus
• Experience working in fast-paced development environments
• Experience working in low latency, high throughput applications
• Good communication skills and a team player
• Willingness to learn new technologies and a flexible mindset
• Mentor and support your fellow engineers via code reviews, design reviews and peer feedback

What You’ll Love About Us

• Salary range of USD $170,000 to $200,000 base plus significant equity regardless of location
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

About the Role

As a Merchandise Strategy Lead you will tackle challenging business problems, drive change and innovation within the organization, and work alongside and learn from the exceptionally talented individuals and teams at Stitch Fix. You will be exposed to all areas of the business and be relied upon to provide a holistic perspective and manage cross-functional projects primarily related to pricing, promotions, incentives, and loyalty. You will report to a Senior Strategy Manager and work closely with Merchandising, Finance, Marketing, Data Science and Product leadership to create a strategic vision and drive supporting activities to completion.

You're excited about this opportunity because you will…

• Work closely with cross-functional partners from all areas of the business to drive critical strategic and operational merchandising initiatives
• Develop strategic frameworks to evaluate pricing, promotions, incentives, or loyalty opportunities 
• Design and execute analyses to test hypotheses and synthesize results into practical solutions and business strategies
• Lead teams to determine the highest priority activities and influence so that the activities become plans on roadmaps
• Communicate recommendations to gain support from senior leadership and drive alignment within the organization
• Structure project work plans with cross-functional partners to support the execution of strategic recommendations and drive measurable impact to the business

We’re excited about you because…

• You have at least 5-8 years of experience in strategy, pricing, promotions, loyalty, consulting, and/or merchandising related functions
• You have a Bachelor's degree (required) and Master’s degree (preferred) in business, marketing, finance, economics or related field 
• You have a proven ability to take a structured and data driven approach to solving complex business problems
• You are a self-starter who can work cross-functionally and independently with minimal supervision
• Cross-functional communication comes naturally to you while solving problems and addressing roadblocks
• You have extremely strong written and oral communication skills, with proven experience working directly with senior leadership teams 
• You have a proven track record of leading high visibility (senior leadership), cross-functional projects (5+ teams)
• You are an expert in Powerpoint, Excel, and Word; bonus points if you have experience with SQL, Looker, or Tableau / Power BI
• You are focused, organized, and results driven
• You have a strong interest and passion for retail and the ecommerce industry
• Above all else you are bright, kind, and motivated by challenge

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

Senior Project Manager

Remote- US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• You will be responsible for daily customer interaction to plan, coordinate, align resources and establish a process for successful implementation of the Pindrop solutions in large enterprise call centers. 
• You will need to work with the Customer team and other teams within Pindrop to make sure tasks are executed as planned and that customer expectations are met.
• You will work for a cutting-edge information security startup in an environment that fosters innovation, supports learning, recognizes style, and rewards effort.

Who you are

• You are a proven Project Manager with a minimum of 8 years of experience in a SaaS company working with enterprise clients
• You are a leader, have strong planning, scheduling and tracking skills
• You can clearly communicate across all levels in an organization
• You are customer focused and always have a positive attitude.
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 
• You are humble, willing to learn and accept guidance and constructive criticism.

Your skill-set: 

• Must haves:
• 8+ years of project management experience in a SaaS software company working with enterprise clients
• Bachelor degree in a technical or engineering discipline or equivalent experience preferred
• Experience using a project management system like MS Project, Smartsheet, etc 
• Nice to haves:
• PMP certification desired, not required
• Technical knowledge of Cloud infrastructure and Cloud/SaaS processes
• Knowledge of telephony, CCaaS or call center technologies is a plus

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Shadow other PMs in customer meetings to understand the Pindrop implementation processes.

Within 60 days you’ll

• • Start leading & managing projects

Within 90 days you’ll

• Participate in the creation of new project management standards
• Teach us something new

What we offer 

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• Identity protection through Norton LifeLock
• One Time home office allowance
• Remote first environment - meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

 #LI-Remote

Postscript Description

Job Description

As a Senior Backend Engineer for the Data Platform team at Postscript, you will provide the company with best in class data foundations to support a broad range of key engineering and product initiatives. The Data Platform team at Postscript focuses on data integration through various sources like our production application and various 3rd party integrations. You will focus on designing and building end to end data pipeline solutions: data ingestion, propagation, persistence, and services to support both our product and our internal BI organization. This role is critical in ensuring data and events are reliable and actionable throughout the Postscript Platform.

Primary duties

• Design and build performant and scalable data systems with high scale
• Architect cloud native data solutions in AWS
• Write high quality code to make your software designs a reality
• Build services to support our product with cross domain data
• Advise the team and organization on Data Engineering best practices to level up our competency in the organization
• Mentor and support your fellow engineers via code reviews, design reviews and peer feedback

What We’ll Love About You

• You’re a polyglot technologist who is passionate about data problems at scale
• You have a proven track record designing and implementing complex data systems from scratch
• You’ve built data engineering solutions in an AWS environment and have working experience with several AWS services (Lambda, Redshift, Glue, RDS, DMS, etc.)
• You have several years (5+) of experience writing high quality production code, preferably in Python or Go
• You have a broad range of experience with data persistence technologies (RDBMS, NoSQL, OLAP, etc.) and know how to select the right tool for the job
• You’ve worked in event driven systems and have experience with technologies like Kafka, Kinesis, RabbitMQ, etc.
• You’ve gotten your hands dirty with infrastructure and have used infrastructure as code technologies like Terraform
• You’re comfortable with ambiguity and like to dig into the problems as much as you love creating solutions

What You’ll Love About Us

• Salary range of USD $170,000-$190,000 base plus significant equity (we do not have geo based salaries) 
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

Available Location's: San Francisco, CA, Austin, TX, Washington, DC, Denver, CO, New York, NY, Los Angeles, CA, Seattle, WA

About the role:

We are looking for someone with a background in compensation for Sales and Marketing staff.  The ideal candidate is someone passionate about developing meaningful rewards programs, guiding organizations in making pay decisions, and building knowledge and trust in our compensation programs.  The Sr. Compensation Manager will partner and consult with the HR business partners and a group of senior leaders and their organizations supporting and evolving Cloudflare’s approach to Sales, Marketing, Customer Support and overall Go-To-Market (GTM) compensation. This includes partnering with the GTM Sales Incentive design team, and with regional compensation staff on global issues.

Responsibilities:

• Perform complex data modeling and analytics related to sales commissions and incentive programs, effectiveness, costing, and projections
• Support payroll and compensation teams with analysis and reporting to leadership; helps Finance staff on inquiries related to Sales Compensation payments
• Working with the Communications and Go-to-Market teams, prepares communications related to sales incentive administration guidelines, timelines, program intent and payout  appeals
• Prepares compensation scorecards and reports for Sales and Marketing leadership and executive teams.
• Supports activities related to sales plan governance and alignment with plan goals
• Identifies, researches, and provides recommendations for sales compensation-related inquiries
• Assists with preparation of data related to participation in compensation benchmarking/surveys. Provides market analyses, including OTE targets, pay mix recommendations, and salary/guidelines to the GTM organization
• Consults with the GTM business leaders and HR Business Partners on concerns related to pay competitiveness and sales compensation effectiveness
•  Work with data to develop compensation models to derive useful compensation insights that will drive our decision making 
• Partner with recruiters to create fair and competitive compensation decisions and job offers for the GTM organization
• Develop and deliver total compensation communications, including training, compensation statements, videos and other material
• Supports the administration of the semi-annual compensation cycle across the client group as well as for other functions

Capabilities:

• A team player, low ego and highly-collaborative, who is energized by engaging with people, helping them grow, and seeing them thrive
• Emotional intelligence, ability to work well in a fast-paced, iterative environment, open to changes in focus and direction.
• Partner with HR Business Partners to provide compensation consulting to the Sales & Marketing functions
• Good understanding of fundamental business and financial concepts
• Ability to collaborate effectively with Finance, Legal and GTM on sales incentive design and administration 

Requirements:

• Bachelor's degree with a minimum of 8 years of experience as a Compensation Specialist or consultant; preferably 4 years directly supporting groups with leveraged (Sales) compensation programs in the Tech industry or other fast growth environment
• Knowledge of financial analysis, statistical analysis, and modeling 
• Expertise in spreadsheets and presentation software 
• Knowledge of the Radford survey, including benchmark jobs and its database
• Highly developed project management and time management skills 
• Ability to work in a fast-paced environment, influence, problem solve, and successfully collaborate and communicate with clients on various levels 

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $135,000 - $165,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $151,000 - $185,000
• For Bay Area-based hires: Estimated annual salary of $159,000 - $195,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

About the Team

At the forefront of redefining e-commerce personalization, Stitch Fix is a place for bright, kind individuals who are motivated by challenge and who care deeply about building amazing solutions for our customers. We believe in transforming the way people find what they love by creating industry-leading digital experiences, personalization AI technology, and a suite of custom internal products to support our unique business model.

About the Role

As a Product Operations Lead at Stitch Fix, you will play a crucial role in ensuring excellent execution and alignment across the varied disciplines and focus areas described above to drive outsized impact for Stitch Fix. You will report to the Senior Director of Product Management in managing the product operations, scalable processes, tools, cross-functional dependencies, and business impact across the organization. 

You're excited about this opportunity because you will…

• Drive OKR and Product Roadmap: Lead the development and management of OKRs and its operating cadence to align product goals with company objectives. Keep the product roadmap up-to-date, reflecting priorities and timelines.
• Drive End-to-End Execution: Enable a portfolio of product launches from translating user insights into actionable opportunities across product teams to ensuring smooth launches, to strengthening post-launch processes and feedback loop  
• Manage Tools and Communication Forums: Oversee the tools and platforms used by the product team to ensure effective execution, collaboration. and information flow.
• Facilitate Cross-Functional Collaboration: Organize and lead discussions across teams and executive leadership to drive progress, enterprise visibility, and ability to make informed tradeoff decisions. Ensure dependencies are well established and enable partners with relevant and timely information and resources
• Track Impact: Monitor and report on the impact of product initiatives across the department
• Develop Business Processes at Scale: Streamline product development processes to enhance efficiency. Create and maintain product documentation standards and guides. Build and manage an internal knowledge base to support team visibility, collaboration, and learning & development. Spot opportunities to unlock engineering and product development velocity. Find ways to automate or simplify.
• Partner with Tech Leadership Team: Identify team, organizational, and continuous education opportunities. Support onsite planning.
  Drive special projects to identify and execute new opportunities and technologies 

We’re excited about you because…

• You have a bachelor's degree in a related field with 5-8 years of experience in product operations, product management, strategy operations, program management, strategy consulting, or a similar role.
• You have demonstrated experience navigating complex business problems with the ability to identify and connect cross-functional dependencies in order to drive execution that leads to tremendous customer and financial impact.  
• You have a proven track record of managing a large-scale portfolio of projects with multi-disciplinary teams (e.g. 50+ workstreams across 10+ teams), whose success was enabled because of your unique ability to organize key data to successfully meet company wide timelines.
• You are a strong communicator, with extensive experience influencing and distilling complex problems for different audiences, no matter the discipline or level.
• You have experience mastering product management tools (e.g. Asana, Jira) and methodologies (e.g. Scrum, Agile).
• You thrive working collaboratively in a fast-paced environment. You are not just comfortable with change, but you excel at creating structure amidst ambiguous situations without a playbook.
• You are a self-motivated and proactive problem solver with a strong sense of ownership.
• You believe in our mission of helping our clients to look, feel, and be their best selves.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

About the Department

Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Product Specialists, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

Our Product Specialization & Growth team provides deep subject matter expertise on converging Network and Security services in our Cloudflare One (CF1) portfolio, including Secure Access Service Edge (SASE), Security Service Edge (SSE), Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Remote Browser Isolation (RBI), Data Protection (including DLP), and Email Security (CES).

As a Principal Product Specialist you will be responsible for growing CloudflareOne (CF1) revenue and product adoption. In this role, you will serve as the regional lead for CF1 sales. You will advise the sales leaders on opportunities and programs to grow CF1 revenue, partner with the technical sales teams, enable account executives on product positioning and competitive intelligence, grow partner engagement around CF1, form a tight feedback loop with product and PMM, and support strategic deals from discovery to close. The ideal candidate possesses a consultative mindset, strong selling skills, and a deep technical background to drive engagement internally among the sales organization and externally with decision-makers and influencers within security, networking, and IT and operations.

What you’ll do

• Present to strategic customers as an expert of our SASE, SSE, and Email solutions. 
• Align Director and C-Level perceived business value with Cloudflare solutions in the transformational objectives of securing remote work, corporate network modernization, adoption of SASE/SSE, and data protection
• Develop and advise on sales strategies and pipeline generation in partnership with regional and country sales leaders for SAARC
• Create net-new partner initiated pipeline programs 
• Prepare and give regular business reviews to the management team highlighting attainment progress and challenges to closing business
• Generate a succinct feedback loop with PM, PMM, Demand Generation, Enablement, Programs, and Partner Organization to deliver relevant CF1 anecdotes and data points. 
• Lead New Product Introduction with a sales lens to ensure emerging products in the CF1 space begin and maintain healthy adoption across current and net-new customers

The Principal Product Specialist Role is a consultative sales excellence role that directly supports sales delivery of regional CF1 quota. In order to be successful, you will need to become a thought leader, trusted advisor, and spokesperson for Cloudflare One - Cloudflare's SASE platform.

Requirements

• Minimum 8 years of experience selling or supporting the sales of cyber security, networking, identity management, cloud or SaaS solutions, 3+ working with large enterprises.
• Technical expertise in SASE, SSE, ZTNA, SWG, CASB, DLP, SD-WAN, and Email Security or experience as a solutions engineer or solution architect.
• Experience building territory plans, prospecting and bringing in new logos in a competitive market
• Experience introducing new products, services, or programs
• Knowledge of key market players/competitors in the software defined networking, zero trust and cybersecurity solution spaces in India.
• Demonstrated ability to think strategically and develop/execute corresponding objectives.
• Strong verbal and written communications, as well as the ability to work effectively across internal and external organizations.
• Excellent presentation and public speaking skills.
• College Degree or equivalent
• 30 - 40% travel (majority within India)