Job Description

Our Partnership Managers are customer-obsessed, collaborate intensely with other key disciplines, and always make decisions with an eye towards Cash App’s business as a whole. Successful Partner Managers are ambitious and resourceful - willing to go the extra mile to empower our teams, drive revenue and deliver value to our customers.

As the Programmatic Partnerships Manager in the US, you will be responsible for managing existing tech partners and negotiating large revenue deals in the service of growing programmatic spend with some of the team’s highest priority ad tech, ad agencies and holding company partners.

We’re hiring a Partnerships Manager to join the Commerce team, supporting our US ads business. We have developed a robust onsite advertising business on Afterpay and now we’re looking to build the next generation of our advertising business that will connect our merchants and customers more deeply off-platform. 

In this role, you will:

• Maintain and grow relationships with our ad tech partners, especially DSPs and their sales teams, and the programmatic teams at agencies, holding companies, and clients in the US

• Support agency and advertiser relationships in partnership with the Head of Programmatic Partnerships and our ad sales and partnerships teams to ensure we are maximizing our opportunity with each client

• Successfully ideate on and develop media and campaign strategies, as well as advise on structure of programmatic and/or digital media campaigns across various digital channels (i.e. display, native, video, audio, etc.) in order to meet or exceed client KPIs

• Lead recommendation of budget optimization across programmatic and digital media placements to deliver positive return on marketing spend

• Contribute to the development and test of new audience segments (i.e. retargeting, lookalikes, custom audiences, etc.), ensuring documented results

• Be comfortable working in a fast-paced and dynamic working environment, supporting new products/businesses

• Creatively problem-solve and drive cross-team collaboration and knowledge gathering to ensure campaign success and client satisfaction

• Be part of the Partnerships & Ad Operations team and report to the Head of Programmatic Partnerships

• Have a passion for programmatic, retail media, and navigating an increasingly complex advertising landscape

• Support the creation of client business reviews, RFPs, RFIs and support internal stakeholder enablement and external business growth in the US and ANZ.

• Work with our business operations, finance, partnerships and sales teams to surface new insights and opportunities for the business.

• Comfortable going between being an independent business driver and supportive team player

• Experience successfully negotiating large Joint Business Plan style revenue agreements with strategic partners.

Qualifications

• 5+ years of partnerships or sales experience within a buy-side ad tech company, working directly with brands and ad agencies to drive monetization of programmatic solutions.

• Knowledge of the advertising agency landscape, Demand Side Platforms and identity resolution tech

• Experience with, and understanding of, omnichannel advertising ecosystem and the ad tech landscape that helps to power it

• Hands-on keyboard executional experience in at least one DSP platform

• In-platform knowledge of programmatic buying, audience creation, campaign management and in-dash optimization techniques

• Knowledge and understanding of 3rd party tracking, serving, and attribution technologies

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Job Description

Cash App has grown rapidly to tens of million of users moving billions of dollars daily. To support this incredible growth, we are growing the Security organization.

The Cash Security team is a hands-on engineering-driven security team that embeds security engineers within key platform and product teams across Cash. As a security team, we collaborate on building and sharing security infrastructure, principles, and guidelines.

As a Security Engineer embedded in Bitcoin Platform Engineering, you’ll work within our Bitcoin Platform Engineering team to:

• Co-design, co-build, and co-own the security mechanisms and features that we use to protect the entire lifecycle of our Bitcoin holdings in production and at scale
• Co-design, co-build, and co-own security mechanisms and features in our bitcoin platform production services, written in Kotlin and running on AWS
• Maintain and develop new capabilities for Subzero, our open-source cold storage system, including the embedded applications that execute on our HSMs

Qualifications

You have (not all required):

• 8+ years of experience delivering quality software
• Experience writing security sensitive code or using cryptographic libraries
• Familiarity with security protocols or protocol implementation
• Experience with embedded systems, embedded C, firmware development or embedded security
• Experience with Secure Enclaves, TrustZone, SGX, AWS Nitro enclaves, HSMs, nCipher HSMs or Codesafe
• Experience building security-sensitive applications in AWS
• A strong motivation to contribute to a meaningful product that will fundamentally change the way people interact with financial institution
• Strong desire to perform and grow as a security engineer, and mentor other engineers
• Demonstrated technical initiative and leadership

Technologies we use and teach:

• Hardware Security Modules and nCipher CodeSafe application
• AWS KMS
• Google’s Tink Cryptographic API
• C programming

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Job Description

Within Block's Hardware organization, the SQUID Platform Team provides the core OS that powers Square's Register and Terminal hardware products. Block takes pride in our product experience from manufacturing to end- customer experience, and this team works closely with partner teams throughout the hardware and software product lifecycle, from hardware manufacturing to the Android app teams. We work with external vendors on part selection and initial hardware bring-up, with a focus on customizing Android for Square's state-of-the-art security posture. This role will report to the engineering manager for the Core OS Platform team.

You will:

• Work on projects spanning new product introduction and maintaining current product line and Platform features
• Participate in all development phases from requirements gathering to production
• Work with multiple partners across the organization including product, program management, QA, EE as well as other engineering teams
• Collaborate with teammates during the software design process and participate in code reviews
• Mentor engineers and help cultivate their career aspirations

Qualifications

You have:

• 8+ years of development experience 
• Experience leading technically complex embedded software projects and mentoring other engineers
• Programming experience in one or more of the following languages: C, C++, Java/Kotlin, and Python
• An interest in building and shipping hardware products

Nice to have:

• Experience with Linux/Android operating systems or kernel driver development
• Experience debugging issues cross functionally, using a combination of software and lab equipment such as oscilloscopes and protocol analyzers
• Understanding of common communications protocols (e.g. SPI, UART, I2C, USB)
• Interest in tuning hardware and software performance
• Experience shipping consumer electronics products

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Job Description

Block Inc. is looking for a Lending Operations Program Manager to join our Square Credit Team in the UK. Reporting to the Head of Global Lending Operations, you will be responsible for defining, documenting, monitoring, and improving our end-to-end operations & processes to manage Lending program operations for sellers using Square.

You will demonstrate a high degree of empathy for the businesses and people we serve, and bring creativity towards our procedures while maintaining a positive seller experience. You will enjoy finding creative ways to support program operations and manage risk while improving seller experience, and will become a Square credit product expert who has the opportunity to affect the product roadmap and customer experience.

Key Responsibilities:

• Program Oversight:

  • Define and maintain policy, process, and program structure for the UK market. 

  • Coordinate program tasks across in-market teams including Customer Success (CS), Account Management (AM), Sales, and other operational support teams.

  • Develop and maintain lending standard operating procedures (SOPs) and policies for the Square Loans Product.

• Operational and Programmatic Support:

  • Serve as the escalation point for credit reviews, servicing requests, and/or insolvency paperwork.

  • Maintain  relationships with in-market stakeholders. 

  • Partner with Product teams to ensure the success of the product.

  • Handle escalations and define operations processes to support the Loan Operations team.

  • Build, maintain and deliver training for operations teams, refining training materials based on feedback and product requirements.

• Continuous Improvement:

  • Regularly review and enhance procedures based on program changes, operational feedback, and in-market learnings.

  • Scope and implement operational enhancements for the UK and other markets, as required. 

  • Stay up to date with Compliance, Legal requirements, or operational changes and incorporate feedback from CS, Sales, AM teams.

• Project Management:

  • Develop project plans, track risks, dependencies, and collaborate  with all Directly Responsible Individuals (DRIs).

Qualifications

• Over 5 years of experience in commercial lending, credit operations, or financial services. 

• Proven experience in program or project management within the banking or financial services industry, specifically in loans or related products.

• Strong understanding of the UK commercial lending market and regulatory environment.

• Excellent communication, leadership, and stakeholder management skills.

• Ability to work cross-functionally and manage complex projects with multiple stakeholders.

• Ability to drive program success from inception to completion.

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Job Description

We are hiring a Payroll Tax Operations Analyst to play an integral role in amending our customers’ payroll tax filings. We are looking for an experienced tax professional with keen attention to detail, experience with implementing and building process improvements, and strong critical thinking skills to help us deliver the highest quality solutions for our customers.

You Will

• Ensure Square Payroll customer tax amendments are always completed in an accurate, efficient and timely manner

• Documenting, improving, and scaling workflows to build out an efficient amendment process

• Provide the highest level of customer service while assisting customers with tax issues

• Identify, document, and solve issues that may arise as a result of customer error or product bugs / limitations

• Collaborate with the cross-functional team to ensure we’re building a seamless experience for our customers

• Facilitate implementing internal controls and audit requirements, ensuring that our customers are in always in compliance

Qualifications

You Have

• 2-4 years of experience in tax and/or payroll tax, experience with federal and state payroll tax filings and/or amendments a plus

• Self-motivation with the desire for ownership and ability to operate independently in a fast paced, ever changing and innovative environment while working collaboratively across multiple functions

• Strong attention to detail and accuracy, passionate about improving workflows and process

• Excellent interpersonal and writing skills, comfortable communicating with our people over phone and email

• Strong familiarity with Microsoft Excel and Google Sheets

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Job Description

We're looking for a network automation engineer who shares our values to help us build tools to configure, monitor, maintain and visualize our global network connecting multiple datacenters, offices and clouds.  As a team, we value correctness, efficiency, and safety. We measure and monitor everything, and have a culture of continuous reflection and improvement.  We aim to eliminate friction in our environment and believe that no project should be delayed due to lack of reliable infrastructure.  We believe that a well designed production environment can be beautiful.

You will:

• Write and maintain software to solve complex network management and monitoring tasks, including:

• Deploying and auditing configuration of network devices

• Monitoring network health, including metrics collection, visualization, and alerting

• Tracking network utilization over time to assist capacity planning models

• Write proper tests and documentation for all tools

• Collaborate with other teams to design and implement tools that help automate end-to-end processes that involve the network infrastructure

• Integrate existing open source software tools and participate in those open source projects in order to contribute any new features or bug fixes

• Troubleshoot network failures and performance issues

• Mentor and train other network engineers on the team

• Participate in an on-call rotation

Qualifications

You have:

• 5+ years of software engineering experience

• Experience developing in at least one of Python or Go

• Comfortable using the Linux/Unix command line and command line tools

• Knowledge of networking concepts (switches, routers, protocols such as TCP/IP, etc.)

• Knowledge of routing protocols and concepts (BGP, OSPF, IS-IS, etc)

• Very strong attention to detail

• Strong communication skills

• A desire to continue learning

• A personal commitment to quality

Even better:

• Experience with AWS and GCP networking

• Experience with developing software for highly scalable/distributed systems

• Experience with large-scale installations of Linux/Unix

• Experience with Django and Ansible

• Understanding of Serverless technologies and Kubernetes

Technologies we use:

• Python, Go

• JunOS, F5 BIG-IP, Arista EOS

• Linux (CentOS)

• SNMP, NetFlow, Prometheus

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Job Description

As a Senior Product Designer on the UI Systems team at Square, you will create components, libraries, and patterns and provide support for the central design system, Market. The Market Design System is used throughout all of our merchant- and customer-facing products and surface areas. The UI Systems team focuses on the functional layer of our design systems and how it extends our overall brand. You’ll collaborate closely with peer Product Designers, Brand Designers, Engineers and Technical Program Manager to work on initiatives to improve the experience for merchants using Square products as well as improving how product teams design and build day-to-day. Your designs will help unlock the potential of all product teams at Square through our design system. You will report to the Design Lead.

This position is remote from the US or Canada.

Qualifications

You Have:

• At least 8+ years of relevant professional experience, with 3+ years in building and maintaining design systems

• You have a portfolio that shows design systems you have created or largely contributed to 

• Experience as a contributor to multiple high impact projects

Even better:

• You can design flexible and hardworking components that can be built to scale across several internal teams

• You enjoy socializing a design system across an internal organization. You care about partnering and collaborating effectively through documentation, office hours, and pairing with fellow designers

• You have experience building clear processes of how to support partner teams in adopting and contributing to the design system

• You care about your craft, and strive to improve quality of designs at scale 

• You have a technical understanding of how to design across various breakpoints, devices, and locales, and can bridge the gap between design and code 

• You can quickly iterate and communicate ideas across various levels of fidelity, and can receive and provide feedback constructively

• You understand your way around code, even if a basic level

• You’re passionate about creating inclusive, accessible products

• You have experience creating engaging illustrations, icons and animations that bridge the brand identity, user experience and business needs

#LI-Remote

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Job Description

The Channel Sales team is a new Sales team that is being created to solve a large opportunity within Square: harnessing the horsepower of our extensive partner network to drive quality lead generation and referrals to Square Sales. This newly formed team will work with Square Partnerships to deepen and expand existing partnerships to create lead-generation opportunities with audience associations, industry partners, and resellers, effectively becoming a single point of contact for our partner sales and account manager teams. You will coordinate co-selling opportunities with our mutual Partner sales lead or referral and work with our sales organization as the liaison. This individual will build strong relationships directly with the partner sales teams including updating, reporting, and on-site meetings/events.

The ideal candidate has a passion for building relationships, and possesses the ability to strategically increase efficiency and help mutually beneficial relationships win.

You Will:

• Build trust and rapport with the partners sales and account management contacts

• Align with partner manager and partner on process for co-selling & generating referral opportunities for our sales team

• Provide the partner visibility into the pipeline progression of the joint prospect opportunities

• Help partners with enablement and training of the Square ecosystem

• Educate internally on the value prop of our partners for bi-directional referrals

• Document key insights on why we win/lose a deal 

• Meet regularly with respective SQ Partner Manager 

• Maintain accurate information within the Salesforce CRM

• Meet individual & team deadlines, KPIs, and targets

Qualifications

You have:

• 8+ years of channel sales, enterprise sales, and/or solutions selling experience

• Demonstrated track record of meeting & exceeding KPIs and targets

• Excellent communicator and strong interpersonal skills to build relationships

• Extensive understanding of industry trends and the key players in the competitive landscape

• Strong analytical skills and ability to turn data analysis into strategic insights in order to drive the partner strategy

• Self-motivated individual with the ability to work fast & smart.

• Excellent organizational & time management skills

• Proactive, curious individual who is full of grit and loves to find solutions to problems, rather than avoiding them

• Expert in Salesforce and other sales tools/products to drive productivity

• Payments experience a plus

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Job Description

The Senior Data Analyst will join the Cash App Compliance Analytics team chartered to put data at the center of the Compliance organization. You will help deliver actionable analytics to leaders throughout the Cash App business. Focused on quantifying compliance risks and driving efficiency, you will allow Cash App to change the financial services industry. Reporting into the Analytics Manager of Cash App Compliance, you will partner with Product, Finance, Data Science, and Engineering.

You Will:

• Build databases, design dashboards, and define metrics to support scale, analyze risks, and provide easily understood reports for operational teams and senior management

• Work with Cash App Product and Engineering partners to build monitoring to ensure the effectiveness of our control environment

• Uncover relevant insights on topics affecting compliance, including: new risks, compliance operating effectiveness, risk tolerance, product launches and usage, important performance and risk indicators

• Harness raw data to help partners understand the impact of new regulation, policies, or environmental changes to our compliance program and the Cash App platform

• Collaborate with partners from engineering to customer experience to inform strategic builds of essential compliance program elements

• Communicate insights to important partners and influence teams to take action based on your recommendations

Qualifications

You Have:

• 5+ years of related experience

• Expert level abilities in SQL and data analysis/visualization tools (i.e. Tableau, Looker)

• Experience in ETL development

• Experience using data to solve complex, ambiguous problems

• Vision to define problems and manage projects in a fast-paced, evolving organization

• Experience bringing data to life for any audience through written and verbal communication and data visualization.

• Experience delivering quality in reports and data analysis

Even Better (but not required):

• Experience in the FinTech industry or with financial crimes compliance systems, technologies and processes.

• Experience with automation using Python, R or Prefect

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Job Description

You will join the small but tight-knit TIDAL Data Science & Analytics team, and will report into the Head of Data Science & Analytics. As a member of the team, you will help shape the future of our streaming and artist products. You will use your expertise in product analytics quantitative analysis to empower data-driven decision-making in the full lifecycle of this

product development. You will collaborate closely with a wide array of cross-functional partners across Product, Engineering, Design and Data Engineering to drive impact for our users and our business.

This role is remote-friendly and open to candidates based anywhere in the United States Eastern Time Zone. 

You Will

• Work with cross-functional partners to translate business and product questions into analysis questions 

• Provide actionable data-driven recommendations to inform strategic decisions 

• Partner with engineering to ensure accurate and reliable logging for new product and features

• Develop deep domain expertise and own measurement strategy for product and develop KPIs to track product success 

• Effectively communicate analysis and recommendations in verbal, visual and written form

• Build effective and reliable self-serve dashboards

Qualifications

You Have

• 4+ years of analytics experience

• A BS/BA in Math, Statistics, Economics or a related technical field 

• Ability to translate ambiguous, unstructured problems into applicable data-driven analyzes 

• Fluency with data, analytics and visualization technologies (We use SQL, Tableau, Looker)

• Experience with applying quantitative analysis and logical reasoning to influence business outcomes

• Exceptional written and verbal communication skills with the ability to explain technical data to a variety of stakeholders across the company

• Experience building relationships to influence with product partners with data

• Creativity in developing new processes, analyses, and recommendations

• Familiarity with data warehouse design and best practices

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Job Description

All of Block's product services are organized into business units with their own product and engineering teams. Underneath, there's a connected platform team that supports the company. We are that platform. Within the platform, our team’s focus is on using AI to accelerate productivity across the company, automating routine tasks like knowledge retrieval and code migrations. Our team works across Block’s business units to deliver the most impactful tools to developers, and oftentimes working with teams to understand specific needs, and then generalizing those across Block.

We are looking for an enthusiastic and experienced UX Developer to lead the use of AI in improving developer experience and operational efficiency. This important role involves collaborating with AI/ML engineers, product managers, and cross-functional team members to identify and maximize opportunities where AI can improve they way we work. As the bridge between technical teams and partners, you will design new user interfaces and enhancing existing ones, leading the development of AI-driven tools and features from initial concept through to successful launch. You will oversee the end-to-end design process, which includes project management, research proposals, one-pagers, information architecture, mid-fi flows, hi-fi screens, interactive prototypes, detailed UI specs for engineering handoff, and user testing.

You’ll report to the Lead Product Manager for Applied AI and work with the engineering team to ensure tight collaboration, allowing rapid development and experimentation of AI solutions, and integrating AI capabilities into internal processes to scale successful features across the organization.

***For consideration, please submit a link to your portfolio***

Qualifications

You Have:

• At least (8) years of relevant professional experience
• A portfolio of multiple shipped projects on which you were the primary designer
• The ability to establish high-level team goals and connect your work to larger team or company initiatives
• The ability to work in a team and seek feedback to improve your solutions and processes
• Experience working with AI/ML tools and platforms
• An understanding of development processes and how an IDE works
• A willingness to dive into complex topics related to computer programming
• You are an advocate for the customer
• You know when to go deep on a problem and create a comprehensive vision
• You are comfortable conducting your own user research.

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Job Description

This position will lead a risk operation of approximately 8-12 agents focused primarily on Risk mitigation, Scams for all Cash App products. This role has material cross-functional collaboration requirements within Cash App and with our third party banking relationships. Primary focus will be on daily operational management including: people development, SLA adherence, workflow efficiency management, resource allocation, and all things Fraud and Risk mitigation.

Operational Management

• Management Reporting & Metrics

• Leadership & Mentorship

• Industry Expertise (Fraud, E-Commerce, Payments)

• Strategic Planning

Cross-Functional Projects/Partnerships

• Partner with Trust Safeguards Team, Product, Behavioral Insights Team, Compliance, Operational Excellence, CCO Strategy & Enablement, and Customer Operations on projects directly associated with Scams Investigations. 

• Partner with third-party vendors or other external partnerships (as needed)

Leading a Team

• Manage a team of high performing individuals in fast-paced environment

• Ability to mentor, coach and lead from the front

• Manage individual performance to metrics and provide ongoing insight and coaching 

• Recognize and Reward talent; ensure accountability at all levels within the team roles

• Develop metrics to measure the growth and performance of the team, and provide reports on progress

• Meet or exceed established service level agreements and guidelines

• Partner with HR, Talent, and Recruiting on sourcing candidates as well as administration of HR Policies/Procedures

Essential Responsibilities

• Provide ongoing improvements to investigation approaches and development of fraud detection systems to identify emerging trends

• Diagnose problems and develop compelling, data-driven recommendations to assist in loss mitigation

• Collaborate on and escalate complex cases and new trends within the team

• Ensure compliance with departmental standards and processes

• Stay up to date with industry trends in order to be proactive with identifying signs of fraudulent activity on our customer accounts

• Maintain relationships with our internal and external partners, and help guide strategic company level decisions

• Contribute to the enhancement and integration of support tools or Cash App Scams features, and participate in the needs assessment, development and rollout of new system tools or features 

• Provide mentorship to Scams Investigations Specialists within the team

• Foster a culture of accountability, collaboration, efficiency, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our controls

Qualifications

• 5+ years of work experience in the financial services, fintech, or Risk industry role

• Strong understanding of fraud in a financial services environment, a significant plus

• 2+ years of direct people management experience 

• Strong organizational, problem-solving, time-management, and self-starter skills 

• Strong analytical skills with demonstrated data literacy and business acumen

• Ability to effectively influence and communicate cross-functionally 

• Ability to conceptualize, develop, and implement process improvements

• Excellent verbal and written communication skills

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Job Description

We’re seeking an exceptional engineering leader to head our new Product Reliability abstraction, which encompasses Cash App’s reliability programs, policies, procedures, tooling, and frameworks. As the Head of Product Reliability Engineering, you will collaborate closely with our Block foundational platform reliability team and Cash’s Engineering Operations & program management teams. Your mission will be to ensure that every team within Cash App contributes to building products and platforms that meet our customers' reliability expectations. You will be responsible for building and supporting teams handling product site reliability engineering (SRE), incident management, regulatory reporting, disaster recovery, business continuity planning, automated production testing, and more. This role requires determining optimal team placements across Block to address Cash App’s customer needs. We value diversity and encourage talent from varied perspectives to apply.

You Will:

• Drive the execution of the Product Reliability strategy for Cash App.

• Collaborate with product managers, engineering leads, and stakeholders on planning, including annual planning, quarterly business reviews, and OKRs.

• Lead a growing engineering organization focused on reliability which includes building a product site reliability function from the ground up. 

• Develop and maintain reliability programs, policies, procedures, and frameworks.

• Build and maintain observability tools.

• Partner with product engineering teams on capacity planning, load testing, and to drive reliability improvements.

• Drive cultural change to prioritize reliability in product development.

• Advocate for Cash in Block-wide forums and industry conferences.

Qualifications

You Have: 

• 14+ years of Software Engineering experience.

• 8+ years of Engineering Management experience, including leading other managers.

• Experience leading engineering teams focused on product reliability 

• Experience working with compliance/council partners to meet regulatory requirements.

• Ability to influence senior leadership on technical matters.

• Advocacy for underrepresented communities within tech.

Even Better:

• Experience in Fintech, Banking, or another highly regulated industry.

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Job Description

The Merchant Experience team’s mission is to create a thriving network of active merchants that is easily accessible to consumers, making Cash App & Afterpay the most loved way to pay. Our team’s focus is to lay the foundations to both support and grow our active merchant count at scale globally. 

As a senior Software Engineer for the Merchant Experience team at Cash App, you will:

• Design, build and support merchant-facing platforms that are user-friendly and empower merchants to grow their business with Cash App. 
• Evolve our architecture to scale with growth in customers and developers, working across large monolith codebases and microservices
• Maintain a high quality bar for our overall infrastructure by ensuring we have the right visibility into tracing, metrics, logging, and alerting
• Creatively solve challenging technical problems at scale
• Collaborate with product management and design to lead the development of new, high-impact experiences and help define the roadmap
• Mentor, lead, and support your colleagues to grow the team
• Participate in a 24/7 on-call rotation to provide support for our services

Qualifications

You have:

• 8+ years of software development or equivalent experience 
• 2+ years of experience leading large scale features, which includes planning, managing and executing on the delivery projects in a timely manner while maintaining a high quality bar
• The ability to design and build creative solutions to complex problems
• Drive to find flaws in a system with many moving parts and take whatever steps are necessary to fix them
• A strong track record in helping other engineers grow
• Willingness to learn and apply new methodologies and techniques as required
• Bachelors’ degree in Computer Science or relevant field
• Great communication skills, able to discuss engineering issues and trade-offs without hesitation.
• Must be based in PST due to working with our team in Australia

Technologies we use and teach:

• Kotlin, Java and JavaScript/Typescript (React/Redux)
• Buildkite, Kubernetes, Datadog 
• Amazon Web Services
• HTTP, JSON, gRPC, Protocol Buffers
• Kafka, event-driven architecture, microservices 

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Job Description

The Cash App Partnerships Compliance & Advisory team works across the organization to develop and maintain a robust framework for the management and oversight of strategic bank and acquiring partners, merchants, agents, and vendors, from a compliance perspective. Cash App is looking for a Bank Partner Program Manager to help manage these partnerships by providing subject-matter expertise in banking, payments and card network compliance.

You will report to Cash App’s Compliance organization, managing compliance oversight programs across various partners and products. You will be a program manager for Cash App's bank partner relationships domestic and international and will lead different Compliance projects. This role is crucial to the Cash App ecosystem and compliance teams, as it ensures we and our products remain in compliance with our bank partner requirements.

You will:

• Program manage bank and acquiring partner relationships from a compliance perspective, including participating in bank partner risk and compliance meetings

• Consolidate bank partner compliance obligations into a standardized program and manage ongoing deliverables and commitments

• Drive and facilitate Compliance program enhancements across products and markets based on bank partner program requirements

• Manage bank partner compliance escalations and reporting

• Manage feed-back loop between Cash compliance and bank partner compliance teams

• Support third-party audits, regulatory exams, and ad-hoc inquiries

• Communicate and engage with business, product, and compliance teams across Cash App, Block, and partners

• Design all relevant program documentation, content, and processes

• Remain up-to-date on regulatory changes and landscape, best practices and developments in the applicable industries

Qualifications

Qualifications

You have:

• 8+ years in the compliance industry, ideally with experience in banking and FinTech

• Ability to execute independently and work with team members of all levels, building relationships internally and externally 

• Adaptability in an agile and fast-paced environment

• Ability to strategize against competing priorities and identify the important problems to solve

• Superb organization skills with the ability to manage competing priorities

• Operational knowledge in building a sound Compliance program

• Experience in payment regulations and scheme rules, banking and finance laws and regulations

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Job Description

Square’s purpose is economic empowerment. Since our beginning, we have been helping sellers start and manage their own businesses. The Orders Platform team at Square plays a crucial role in this mission by being the core system of record for sales. This team ensures that every order is accurately recorded, tracked, and fulfilled, providing a seamless experience for both sellers and buyers.

The Fulfillment Foundations team is a key part of the Orders Platform. Our mission is to build and maintain the robust and scalable backend infrastructure that powers order fulfillment for all of Square’s products. We ensure that orders are processed efficiently and accurately, enabling sellers to deliver on their promises to customers.

We’re looking for a resourceful and curious Engineering Manager for Square’s iOS Checkout team. The iOS Checkout team and its partner Android team together provide Sellers large and small around the world with a simple, seamless checkout experience that works both on and offline. Working closely with your Product and Design partners, you will encourage and inspire a strongly collaborative team of engineers to directly design, build, and roll out new checkout capabilities across the Square ecosystem. You will also partner closely with application development teams to prioritize, review, co-develop, and integrate new functionality into the checkout experience.

You will:

• Lead and manage a team of talented backend engineers to deliver high-quality software that powers order fulfillment for Square.

• Collaborate with Product and Design teams to define and prioritize the roadmap for the Fulfillment Foundations team.

• Drive the design, development, and deployment of new backend features and improvements to the fulfillment system.

• Foster a collaborative and inclusive team environment where all voices are heard and valued.

• Partner with other engineering teams to ensure seamless integration of new backend features and capabilities.

• Provide mentorship and career development for team members, helping them grow both technically and professionally.

• Ensure the reliability, scalability, and performance of the backend fulfillment infrastructure.

• Lead the development of APIs that enable seamless integration with other Square services.

• Oversee data modeling efforts to ensure accurate and efficient data handling within the fulfillment system.

• Implement and uphold best practices for backend development, with a focus on reliability and scalability.

Qualifications

• 5+ years software development experience.

• 5+ years of experience managing server engineering teams.

• Experience collaborating with stakeholders and driving execution across team and organizational boundaries.

• Experience creating, delivering, and operating critical services and APIs at scale.

• Strong understanding of the fundamentals of delivering successful software in a complex organizational environment

• A desire to build platform capabilities that our merchants will depend on every day to run their business.

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Job Description

You will lead a team of strategic program managers to run business operations for the Compliance organization at Block. You will oversee daily team operations, which includes leading prioritization and execution, communications, managing partnerships with finance, HR, and recruiting, and ensuring our teams meet committed timelines. This is a high visibility role with exposure to multiple areas of the business, and an opportunity to get involved in many compliance related projects.

You will report to the Compliance's Head of Strategic Operations, and have direct exposure to executive leadership across the organization. 

You Will:

• Determine methods and procedures on new or special assignments while leading a team of experienced Program Managers
• Oversee the annual and quarterly planning process for Compliance across all business units and foundational teams, including goal setting and tracking
• Oversee budget management and partnership with finance and strategy
• Partner directly with HR on organizational design and change management
• Partner with recruiting to manage the recruiting strategy, including headcount management, hiring, and approvals
• Develop a communications strategy to ensure the right information is being shared with the right people at the right time across the organization, including escalations to executive leadership and all hands content
• Lead strategic programs such as cost of compliance analyses, AI and other technical investments 
• Oversee strategic investments andM&A due diligence, and integration of new company acquisitions
• Lead RFPs, vendor management, and contract negotiation and renewals
• Present to the leadership team and Block executives to ensure cross-functional alignment 
• Understand Block, Cash App, Square, TIDAL, TBD and all company business strategies and work with product and technology partners to ensure alignment
• Identify and implement operational and efficiency improvements

Qualifications

• 10+ years of business operations management and leadership experience in either a strategy, finance, or other directly applicable function
• Superb writing, presenting and communication skills, demonstrating clear thinking and the ability to articulate complex concepts in simple terms
• Experience managing teams through significant change
• Exceptional leadership and influencing capabilities, and are comfortable working with all teams and levels of employees
• Experience presenting to senior leadership 
• A data-driven approach to prioritization
• Excellent project management skills, including the ability to anticipate roadblocks and align all partners
• Experience making swift decisions, managing competing deadlines, and using discretion when handling complex, confidential scenarios

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Job Description

The Commerce team is committed to bringing financial freedom to all our customers. Our team is at the core of Cash App’s mission—redefining the world’s relationship with money. We’re making Cash App and Afterpay the most loved way to pay for buyers and sellers by designing commerce and payment services that are more relatable, instantly available, and universally accessible.

As a senior member of our technical writing team, you will own and maintain the end-to-end developer documentation lifecycle for our external partners including:

• Project managing developer documentation initiatives from concept to launch, collaborating with cross-functional stakeholders (Marketing, Sales Engineering, Product, & Legal) to define documentation requirements, sequence project milestones, and coordinate launch timelines.
• Writing clear, comprehensive guides for new features/products, as well as maintaining our existing documentation.
• Drive content strategy by becoming familiar with our products and onboarding experiences through Sales Engineering & Product.
• Establish team processes around documenting new products and features.

See our developer documentation portals to get a sense of what you’ll be working on: Cash App Pay, Afterpay.

Qualifications

You have:

• ~8 years of experience writing, editing, and planning API-based product documentation.
• Ability to effectively manage multiple, complex efforts simultaneously, such as the launch of new documentation resources, large-scale documentation audits, and cross-functional initiatives.
• Excellent skills in documentation design and effective information architecture.
• Experience producing documentation for modern software products that involve API integrations.
• Experience publishing content with static site generators and managing docs as code.
• Experience mentoring and supporting other team members through project management and task prioritization.
• Mastery of Markdown.
• Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

Even better:

• Comfortable learning new mediums for creating content, such as flowchart generators and AI-based tools.
• Conceptual familiarity with HTML, CSS, git, APIs, and/or Javascript libraries.
• Familiarity with fintech or payments.
• Distributed work; especially in collaboration with others across countries and time zones.

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Job Description

The Compliance Governance and Reporting (CGR) team manages important components of Block’s Compliance Risk Management Framework and is part of Global Policy and Governance (GPG) within Block Compliance.  The CGR team has responsibility for the following: Policy Governance, Risk Assessment, Compliance Training, Compliance Risk Assessments, Third Party Risk Management, and Board Reporting.

As a Compliance TPRM Program Manager you will join a remote first team that provides guidance and centralized support for inbound and outbound processes related to third-party engagements. This team will develop the Compliance TPRM framework that supports our goals and meet regulatory requirements and establishing the enterprise-wide governance, tools, coordination, standardization, and processes for Compliance related Inbound External Partner requests and Outbound third-party due diligence reviews. 

You will:

• Help maintain the Compliance Third-party Risk Management framework outlining minimum expectations / requirements 

• Support end-to-end process for inbound external partner compliance requests 

• Support compliance program requirements related to the review of outbound risk assessments, questionnaires, and ongoing oversight for third-party relationships

• Monitor, track, and report the end-to-end TPRM program at the Block, Inc. level for compliance related third parties

• Analyze complex compliance risk topics and tailor to leadership audiences such as boards of directors, executives, and senior managers

• Maintain a central repository housing a complete inventory of all compliance engagements with third parties which includes all historical records, all inbound/outbound requests, due diligence reviews, Compliance-TPRM reporting, etc.

• Communicate program requirements to promote program adoption, and advise on appropriate third-party risk management matters that promote effective risk management

• Work with various partners across Block, including Procurement, Legal, and other Compliance team members to support adoption and consistency with the Compliance Risk Management framework

Qualifications

You have:

• 5+ or more years of experience managing a third-party risk management program within a regulated financial services environment

• Applied risk management concepts (e.g. COSO, ISO, three lines of defense) in similar companies in the past

• Experience managing and monitoring third-party portfolios 

• Expertise in several of the following subject-matter areas: BSA/AML/sanctions, consumer lending, consumer protection, or payments

• Understanding and experience with international compliance requirements 

• Adaptability in an agile and fast-paced environment

• Experience effectively collaborating with team members of all levels, and building partnerships with other functional areas of the business

• A mindset to deliver results proactively, resourcefully, and methodically.

Even better:

• Relevant industry certifications (e.g. CAMS, CRCM, CFE, CTPRP, CRVPM)

• Deep domain expertise in data analytics and visualization platforms

• Industry experience working in consultancy practice, development of tools/systems to support scale and efficiency across enterprise risk or compliance risk management domains

• Implementation experience with GRC tools (e.g. RSA Archer, OneTrust, Protecht) in large complex organizations.

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Job Description

The Compliance Engineering team builds high-scale analysis and visualizations systems in order to find and stop criminal activity and other bad behavior in billions of dollars of person to person, merchant, and Bitcoin transactions across the globe. We design solutions and ship code with the customer-centric focus of a product organization, serving Block Compliance's financial crimes operations. Preventing known bad agents from interacting on our service reduces the chance that they negatively impact our users and upend their lives, feeding into Block's mission to bring economic empowerment to all. This role is for the Audit Engineering team, which builds tools to help us verify both Cash and Square products are doing the necessary steps to prevent known bad agents from their platforms.

You Will:

• Work with Cash App and Square feature teams and support launches by building tooling to expose misuse by bad actors

• Create amazing data exploration and criminal case management tools for Block's Compliance organization

• Write and deploy code across all of Block's ever-evolving architecture

• Develop and support our tools as products, with a focus on elegant solutions, usability, and our customer needs

• Build our own platform of services and data pipelines, architected for scale

• Design to anticipate the future

Qualifications

About You:

• Excited to work on fintech, machine learning, or preventing financial crimes
• Enjoy directly collaborating with stakeholder teams
• Have an iterative approach to MVPs and shipping

Technologies we use and teach:

• Kotlin

• Event-driven and microservice architectures

• Both relational and garden variety wide column NoSQL databases

You have:

• 5+ years of industry experience or equivalent doing full stack software development

• Kotlin, Java, or object oriented software development experience

• Experience with observability, data engineering, or metric development at scale.

• Worked on distributed systems where data consistency at scale is required

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