Job Description

The Hardware Business Systems team runs the end-to-end supply chain systems for Block hardware - from planning to execution. We are hiring for a Business systems analyst to work with our hardware partners like logistics, delivery, retail, procurement, forecasting, and demand planning teams to work on the roadmap for hardware business systems that powers the global hardware operations and business.

As a Business Systems Engineer supporting our Hardware Team, you will build product features on our Oracle fusion cloud stack. You will understand the problem space, establish requirements, design solutions and work with partner tech teams to build and roll out new features.

We want employees to reside where they feel most creative and productive. You will be remote and part of a distributed team and are open to sharing and adjusting to typical working hours. You will report to the Data & Machine Learning Platform Engineering Manager. #LI-Remote

You Will:

• Solve our problems by building solutions using our technology stack - Oracle ERP Cloud, Oracle PaaS, Mulesoft, Snowflake, and Looker
• Monitor launched products/features and use metrics to iterate and refine the product/feature.
• Identify the essential technical risk areas and develop applicable mitigation strategies.
• Communicate important developments, updates, and problems to business, operations, product, marketing and technical teams.

Qualifications

You Have: 

• 5+ years of experience in research, design, develop, test Oracle ERP applications, with more recent experience with SCM Cloud modules like - Inventory Management(IM), Order Management(OM), Global Order Promising(GOP) & Backlog Management
• Understanding of Account Receivable (AR), General Ledger (GL), Accounts Payable (AP), Subledger Accounting (SLA)
• Experienced with REST and SOAP web services - Explore/Review API documentation for Internal products(eg: Oracle) and external products (eg: Narvar) and build PoC's and solutions
• Experience narrating end to end functional stories to technical and non technical audience
• Experience developing design documentation that is detailed all the way to the field level mappings and contracts
• Experience writing SQL based BI reports in Oracle and other similar BI systems for reporting, analysis and integrations needs
• Experience creating OTBI reports for simple reporting needs so users can self-serve data needs without having to write SQL reports for every ask
• Experience performing peer review on both technical components and non-technical functional setups using GitHub and other tools
• Experience creating test plans, test cases, test scripts for functional and technical testing 

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Job Description

The Hardware Business Systems team runs the end-to-end supply chain systems for Block hardware - from planning to execution. We are hiring for a Business systems analyst to work with our hardware partners like logistics, delivery, retail, procurement, forecasting, and demand planning teams to work on the roadmap for hardware business systems that powers the global hardware operations and business.

As a Business Systems Engineer supporting our Hardware Team, you will build product features on our Oracle fusion cloud stack. You will understand the problem space, establish requirements, design solutions and work with partner tech teams to build and roll out new features.

We want employees to reside where they feel most creative and productive. You will be remote and part of a distributed team and are open to sharing and adjusting to typical working hours. You will report to the Data & Machine Learning Platform Engineering Manager. #LI-Remote

You Will:

• Solve our problems by building solutions using our technology stack - Oracle ERP Cloud, Oracle PaaS, Mulesoft, Snowflake, and Looker
• Monitor launched products/features and use metrics to iterate and refine the product/feature.
• Identify the essential technical risk areas and develop applicable mitigation strategies.
• Communicate important developments, updates, and problems to business, operations, product, marketing and technical teams.

Qualifications

You Have: 

• 5+ years of experience in research, design, develop, test Oracle ERP applications, with more recent experience with SCM Cloud modules like - Inventory Management(IM), Order Management(OM), Global Order Promising(GOP) & Backlog Management
• Understanding of Account Receivable (AR), General Ledger (GL), Accounts Payable (AP), Subledger Accounting (SLA)
• Experienced with REST and SOAP web services - Explore/Review API documentation for Internal products(eg: Oracle) and external products (eg: Narvar) and build PoC's and solutions
• Experience narrating end to end functional stories to technical and non technical audience
• Experience developing design documentation that is detailed all the way to the field level mappings and contracts
• Experience writing SQL based BI reports in Oracle and other similar BI systems for reporting, analysis and integrations needs
• Experience creating OTBI reports for simple reporting needs so users can self-serve data needs without having to write SQL reports for every ask
• Experience performing peer review on both technical components and non-technical functional setups using GitHub and other tools
• Experience creating test plans, test cases, test scripts for functional and technical testing 

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Job Description

The Hardware Business Systems team runs the end-to-end supply chain systems for Block hardware - from planning to execution. We are hiring for a Business systems analyst to work with our hardware partners like logistics, delivery, retail, procurement, forecasting, and demand planning teams to work on the roadmap for hardware business systems that powers the global hardware operations and business.

As a Business Systems Engineer supporting our Hardware Team, you will build product features on our Oracle fusion cloud stack. You will understand the problem space, establish requirements, design solutions and work with partner tech teams to build and roll out new features.

We want employees to reside where they feel most creative and productive. You will be remote and part of a distributed team and are open to sharing and adjusting to typical working hours. You will report to the Data & Machine Learning Platform Engineering Manager. #LI-Remote

You Will:

• Solve our problems by building solutions using our technology stack - Oracle ERP Cloud, Oracle PaaS, Mulesoft, Snowflake, and Looker
• Monitor launched products/features and use metrics to iterate and refine the product/feature.
• Identify the essential technical risk areas and develop applicable mitigation strategies.
• Communicate important developments, updates, and problems to business, operations, product, marketing and technical teams.

Qualifications

You Have: 

• 5+ years of experience in research, design, develop, test Oracle ERP applications, with more recent experience with SCM Cloud modules like - Inventory Management(IM), Order Management(OM), Global Order Promising(GOP) & Backlog Management
• Understanding of Account Receivable (AR), General Ledger (GL), Accounts Payable (AP), Subledger Accounting (SLA)
• Experienced with REST and SOAP web services - Explore/Review API documentation for Internal products(eg: Oracle) and external products (eg: Narvar) and build PoC's and solutions
• Experience narrating end to end functional stories to technical and non technical audience
• Experience developing design documentation that is detailed all the way to the field level mappings and contracts
• Experience writing SQL based BI reports in Oracle and other similar BI systems for reporting, analysis and integrations needs
• Experience creating OTBI reports for simple reporting needs so users can self-serve data needs without having to write SQL reports for every ask
• Experience performing peer review on both technical components and non-technical functional setups using GitHub and other tools
• Experience creating test plans, test cases, test scripts for functional and technical testing 

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Job Description

Bitkey sits within the Proto organization. Proto's purpose is to accelerate the world’s transition to a more open economy by making products that increase access and independence for everyone. The first two initiatives we’ve identified that represent the biggest impact to this purpose are in the Bitcoin space with Bitcoin mining and Bitkey, a self custody Bitcoin wallet. While we’re starting there, we don’t believe the need for tools to increase one’s independence is limited to bitcoin or the financial space. One principle across everything we do in Proto is open development – show and tell. We develop products in the open, you can read more about them at bitkey.build and mining.build.

We are growing our small cross-discipline engineering team and are looking for a mobile engineer who has experience architecting Kotlin Multiplatform solutions or deep experience architecting Kotlin-based Android solutions at scale with a strong interest in diving deep into Kotlin Multiplatform. We have blurred the lines of a traditional Android and iOS team by focusing on the right, single solution across multiple platforms in efforts to make it simple and easy to iterate on  the Bitkey product. We’re looking for someone to help our team of passionate mobile engineers shape our multiplatform story in a scalable, sustainable, and secure way.
This role will also include deep feature development work in the Bitkey self-custody wallet with our existing team of mobile and server engineers. After all, the best way to help shape our architecture is to build in it!

You will:

• Ship critical features in a non-custodial, hardware-enabled bitcoin wallet to a global audience

• Collaborate with and help lead an experienced group of mobile engineers to evolve our multi-platform mobile system architecture, advance our testing capabilities and performance, and help iterate on and improve our mobile CI infrastructure 

• Improve our mobile release pipeline by increasing automation and improving reliability 

• Work closely with designers and product managers to build user experiences expanding the offerings of Bitkey 

• Work with a small team of engineers across our Mobile Application (KMP, Kotlin, Swift) and Rust backend on a team responsible for features from ideation through long-term maintenance

Qualifications

You have:

• 12+ years of engineering experience with a significant focus on mobile development 

• Experience architecting Android mobile applications with some experience or interest in Kotlin Multiplatform

• Experience designing and building APIs between mobile applications and backend services

• Knowledge of build tooling such as Gradle. 

• Experience with building new or iterating on existing mobile CI infrastructure

• Experience working with small cross-functional teams. Bonus points for working on 0->1 features

• Interest in the opportunities and challenges that come with building a global-first product from the ground up

• Interest in Bitcoin and expanding financial access to everyone

Technologies we use:

• Mobile Application

  • Kotlin

  • Kotlin Multiplatform

  • Swift

  • SQLite

• Backend Services

  • AWS

  • DynamoDB

  • Rust

• Other

  • Github

  • Datadog

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Job Description

The Afterpay Accounting team is looking for a Revenue Accountant who will play an important role in our growing team. As Afterpay continues to expand and integrate with Block’s ecosystem, we're looking to bring in someone who will be an important part of the team in accounting for our global revenues. You will partner with the product and systems teams to ensure that revenue is appropriately captured and accounted for in our financial statements. 

You will:

• Be in the mindset to take on new tasks, operationalize and refine them, and move on to new additional responsibilities

• Improve our processes, systems, and enhance documentation and controls as part of our SOX compliance efforts

• Review current revenue recognition processes, and implement process improvements to improve the efficiency and timeliness of the close and reporting

• Prepare month-end journal entries, reconciliations and supporting schedules related to Afterpay and Block ecosystem

• Partner with engineering and product teams to build scalable revenue recognition processes

• Partner with Marketplace Finance & Strategy team to investigate variances between actual results and forecasts and help with the budgeting process

• Work with Technical Accounting, Internal Audit and the Company's independent public accounting firm on technical accounting matters

• Work with diverse teams, domestically and internationally

• Support quarterly reviews and annual audits performed by external auditors

• Complete special projects

Qualifications

• 2-4+ years of accounting experience

• Bachelor's degree in accounting or finance, CPA preferred

• Previous role(s) should include internal or external audit, GL accounting, and revenue accounting

• Proficient in Excel, including advanced functions like VLOOKUP, and adept at creating complex manipulations for data analysis and reporting

• Passion for Block’s mission

• Interest in technology/knowledge of the industry

Nice to Have:

• Technical knowledge and practical knowledge of revenue recognition standards ASC 605 and ASC 606 a plus

• Oracle Cloud experience a plus

Please note, we are not hiring in Zone A for this role. If you are currently located in Zone A and are in the process of moving to a location outside of Zone A, please indicate so in your application.

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Job Description

Our team of developers works within a flat and flexible structure. We are focused on teamwork because we know that the best results are achieved when we combine our efforts. The team ensures continuous delivery and we work with sprints and daily standups. We always aim to use the newest technology and we make sure to implement our solutions in the best way possible.

In the beginning of 2023 we established our Artist Engineering team dedicated to discovering, creating, building and shipping products for artists. We know that artists need better, more effective tools that will help them save time, energy, and money so they can focus on music, not the business around it.

You Will:

• Work closely with our frontend and backend team to build, maintain and deliver product features on artist tools

• Work on a new product which focuses on empowering musicians with tools to aid in their artistic journey.

• Help analyze and implement technical improvements and performance optimisation

Qualifications

You Have:

• 5+ years of experience working with Javascript on both the client and the server side

• Strong programming skills with HTML, (S)CSS, JavaScript and experience working with modern frameworks, eg.: Vue.js, React, Nuxt.js, Express.js and Node.js

• Experience using tools and technology such as Webpack, Docker, npm, Git, Kibana, AWS, etc.

• Self-driven and motivated developer who enjoys working in a team.

• Strong collaboration and cross-functional skills; your best work is done in a team environment

• Passion for technology; you are good at solving complex problems and you put in the extra effort to make sure users love your work

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Job Description

Square Health & Beauty helps service professionals manage their calendar on the go. With Square's online scheduling software, customers can always get access to their availability and confirm their appointments online. Our software is the point of sale for the merchants and a tool for them to manage their time. 

As a server engineer within the Health & Beauty team, you will be responsible for designing, building, and maintaining the backend services that powers all of Square Appointments. You will have direct responsibility for launching critical new features that help our merchants, across the world, manage their schedules, payments, employees and customers. As a senior member of the team you will also advocate for making continuous investments in developer productivity and code quality along with feature delivery.

You will:

• Work closely with other engineers and product managers to design and build delightful software experiences

• Build and maintain services owned by our team

• Be responsible for the entirety of your features; including design, implementation, automated testing, and rollout

• Ship reliable software through continuous integration, test automation, and in-depth code reviews

• Grow as an engineer, and as you do you'll lift others around you

Qualifications

What you bring to the team and to Square:

• 5+ years relevant industry (or additional academic) experience

• Strong familiarity with Ruby and/or Rails

• First hand experience building products at scale

• Experience executing complex, medium-to-large feature releases that span multiple months

• Demonstrated collaboration with co-workers on cross-functional teams and in other locations

Languages and technologies we use and teach:

• Languages: Ruby, Java

• Frameworks: Rails, RSpec, Sidekiq, gRPC, Guice

• Infrastructure: MySQL, Redis, Kafka, AWS

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Job Description

Square is looking for a Head of Compliance & Money Laundering Reporting Officer (MLRO) to join our team in the UK, who will report to the regional Chief Compliance Officer for Europe. You will drive implementation of compliance control, processes and required operations under the regulatory and AML/CTF programs. The successful candidate will work as an integrated part of our global Compliance team, leveraging the broader organization and resources to ensure that we maintain an effective AML/CTF program and meet all our regulatory compliance obligations. This role is essential to Square's success in the UK and will work with colleagues across Compliance, Legal, Payments and Industry Relations, Finance, Risk, Internal Audit, Product, and Sales and Marketing.

This role must be based in the United Kingdom. 

• Drive a culture of compliance across the business with a focus on the voice of the consumer.
• Develop AML and financial crime processes, and ensure the implementation and appropriate controls that reflect business and regulatory requirements
• Facilitate risk-based Know Your Customer and Transaction Monitoring programmes to detect unusual activity and investigate and report suspicious activity in accordance to regulatory requirements
• Build relationships with relevant authorities, payment schemes, and regulators to ensure we operate according to the latest Financial Crime trends
• Ensure accurate responses and reports to the Regulator.
• Oversee the operations of the UK Compliance team, including training, capacity planning, tracking team and individual Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) for the programme
• Work with Compliance leads to provide strategic planning, organisational structure, focus areas, and quarterly goals and key results
• Work with all relevant partners, financial institution partners, card networks and regulatory authorities
• Conduct compliance review and analysis of new regulatory developments and maintain oversight of developments affecting business activities
• Prepare reports to senior management and Board of Directors to communicate all relevant compliance issues and escalate any important or high risk compliance issues
• Work with internal compliance teams (such as Governance, Product Advisory, Quality Control) to identify clear steps necessary to avoid regulatory risks and provide solutions

Qualifications

• 8+ years of experience in a complex, financial services firm, or related e-money/payments industry with experience to operate at a Head of Compliance, MLRO or Deputy MLRO level
• 5+ years of people management experience
• Operational knowledge in building and running a sound compliance programme, with hands-on knowledge and an understanding of regulatory requirements for the UK
• Demonstrated ability to communicate effectively with senior management and third-party stakeholders
• Ability to build collaborative working relations with peers, colleagues and with remote based teams with individuals at all levels of the organisation
• Experience with data visualisation tools

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Job Description

Bitkey sits within the Proto team. Proto's purpose is to accelerate the world’s transition to a more open economy by making products that increase access and independence for everyone. The first two initiatives we’ve identified that represent the biggest impact to this purpose are in the Bitcoin space with Bitcoin mining and Bitkey, a self custody Bitcoin wallet. While we’re starting there, we don’t believe the need for tools to increase one’s independence is limited to bitcoin or the financial space. One principle across everything we do in Proto is open development – show and tell. We develop products in the open, you can read more about them at bitkey.build and mining.build.

We are growing our small cross-discipline engineering team and are looking for a mobile engineer who has experience with or is open to learning Kotlin Multi Platform. We have blurred the lines of a traditional Android and iOS team by focusing on the right, single solution across multiple platforms in efforts to make it simple and easy to move bitcoin on and off Bitkey. 

You will:

• Ship a non-custodial, hardware-enabled bitcoin wallet to a global audience
• Work closely with designers and product managers to build user experiences the people trust to move bitcoin on and off Bitkey
• Directly impact architecture and design decisions to ensure we successfully scale globally
• Work with a small team of engineers across our Mobile Application (KMP, Kotlin, Swift) and Rust backend on a team responsible for features from ideation through long-term maintenance

Qualifications

You have:

• 5+ years of experience developing in one of the following languages: Swift (iOS), Kotlin (Android Multiplatform), Rust (Backend Services) 
• Experience with designing and building APIs between mobile applications and backend services
• Experience working with small cross-functional teams working on 0->1 features
• Interest in the opportunities and challenges that come with building a global-first product from the ground up
• Interest in Bitcoin and expanding financial access to everyone

Technologies we use:

• Mobile Application
  • Kotlin
  • Kotlin Multiplatform
  • Swift
  • SQLite
• Backend Services
  • AWS
  • DynamoDB
  • Rust
• Other
  • Github
  • Datadog

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Job Description

The Global Program Management and Infrastructure team ensures the smooth and efficient running of the Customer Success organization on a daily basis. With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, we improve both qualities of output and cost efficiency of the global organization, while also ensuring the timely execution of essential strategic projects for the growing Customer Success team. As an Operations Technical Program Manager, you'll work cross-functionally — with other Customer Success teams, with systems and engineering teams, and beyond — to build toward the global vision of CS. You will report to a Technical Program Management Lead.

Specifically, you will:

• Become an expert on our business processes and technology platforms; propose and implement improvements through automation and redesign. You are the point of contact that defines and relays requirements between Customer Success and our technology teams.

• Create technical product requirements, ensuring our systems and technology teams know exactly how to design their solutions to fit the needs of the growing global Customer Success team.

• You'll make sure that roadmaps — on both sides — are prioritized appropriately, and that all teams are aligned on product requirements

• Use your understanding of software development processes to identify dependencies, "long poles," "blockers," and execution risks and develop mitigation strategies.

• Communicate developments, updates, project health, and problems, and manage expectations of all stakeholders – both technical and non-technical.

• Develop deep, mutually-beneficial working relationships with different partners and stakeholders, including internal product & engineering teams.

• Work with our technology teams and hold them accountable for the smooth running of our entire tools ecosystem.

• Align large cross-team projects by guiding annual and quarterly planning processes.

• Support seamless change management for each infrastructure/system change affecting the global team – ensuring no detail is left out and all impacts are accounted for.

Qualifications

You have:

• 4+ years of experience in project/program management role(s) leading complex technical projects and/or system implementations.

• Create clarity from ambiguity and break down complex projects into manageable, interdependent deliverables.

• Extensive experience documenting and translating cross-functional business to technical requirements (and vice versa) (i.e. writing Product Requirements Documents) in a consolidated matter – ready for multiple project execution.

• Experience managing trade-offs while running multiple projects given specific constraints, often with competing resources.

• The ability to understand and deal well with rapid development cycles and to remain flexible in the face of uncertainty.

• Experience with prioritization and continuous optimization. You can discern the urgency and importance of work. You find creative ways to use the full potential of our existing tools and advocate for novel solutions.

• Excellent soft skills, catered towards a variety of stakeholder functions. You're able to clearly and concisely communicate an idea and its impact.

• Experience with Salesforce, Amazon Web Services, JIRA, SQL, and Looker is not necessary, but huge pluses!

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Job Description

Square’s rapidly growing Square Banking has revolutionized the way businesses and consumers obtain the funding needed to achieve their goals. Unlike traditional business financing products, Square Banking extends offers to pre-qualified sellers with no application process, funds are deposited as soon as the next business day, and repayment happens as a fixed percentage of daily card sales. Since the product launched in 2014, Square Banking Credit has extended more than $9 billion to hundreds of thousands of sellers.

As a full-stack software engineer on the Credit Underwriting Team, you will help us grow and expand access to credit for our Square sellers. You will be responsible for designing, building and owning sophisticated underwriting services that leverage data and machine learning technologies to originate and approve a variety of lending products. Our customers are internal teams iterating on existing loan products as well as experimenting with brand new loan structures. Our backend is the powerhouse behind all of loan origination, and our frontend enables product teams to customize, test, and manage the credit policies behind these loans. You will work primarily on our backend systems with regular contributions to our frontend as well.

Qualifications

You will:

• Work closely with product, data science, and other engineering teams to enable innovative new lending products. This includes building new fullstack self-serve platform features, working with new data sources and data pipeline technologies, and more.

• Collaborate with other engineering teams on exciting new lending initiatives and products

• Modernize our entire underwriting process to be cloud-first and scale to meet Square's growth needs for years into the future

• Build systems that collect and maintain customers confidential data, while holding Square to the highest standards for security and compliance

You have:

• 4+ years of full-stack software engineering experience

• Interest in building modern, scalable architectures using AWS technologies, including DynamoDB, SQS, Lambdas, Step Functions, etc.

• Interest in working on back-end systems using Go and Ruby on Rails. Systems include everything from APIs and business logic to optimizing databases, streams, and software engines.

• Interest in working on frontend interfaces using Typescript and React

• Interest in modeling complex domains and building resilient systems to support real world applications

• Bonus: Prior experience working in lending, underwriting, or risk management.

Tools we use and teach:

• AWS

• Go

• Ruby on Rails

• Terraform

• ES6 & TypeScript

• React

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Job Description

We’re looking for an exceptional product leader to take the helm of our Operating Systems abstraction which owns everything from our core Peer to Peer product, Shared Surfaces & Primitives, Messaging & Recommendations, Design Systems, Social vision and more. The Operating Systems team owns the information architecture for the entire Cash App product, a responsibility made that much more critical by our ever-expanding ambitions and ecosystems of products. As the master architect, the work the OS team does will largely determine the feng shui of our offering. Does Cash App feel trust-worthy? Do the numerous products seamlessly flow together? Is it easy to navigate? Are the disparate products compelling or overwhelming?

As the Head of Product for the Operating Systems team, you will lead a team of incredible product leaders and be responsible for the team’s vision, strategy, roadmap prioritization, and customer & business impact and will drive high impact initiatives from inception through execution. You will collaborate with some of the best designers and engineers in the industry to define a vision for how Cash App will redefine social banking. Given the criticality of the work and horizontal nature of the Operating Systems team, the role requires a leader that thrives in ambiguity, can manage complexity, is a strong communicator, and can deftly balance competing priorities / needs across the organization. This person should also have strong product instincts and be highly effective at knocking down walls to get things done.

In this role you will:

• Own the vision, strategy, implementation, and customer & business outcomes 
• Lead and inspire a team (engineers, designers, researchers, data scientists, business operations) to ship innovative and incredible experiences at scale
• Manage a team of seven+ product managers (four product leads + three reports of reports)
• Deeply understand business and product performance to ensure we are focused on the highest impact opportunities that balance long term growth with immediate business needs. 
• Manage the roadmap and team processes to enhance execution velocity, making tactical tradeoffs between business priorities and resources
• Drive effective partnership both cross-functionally and across abstractions & product teams, ensuring the team is effectively supporting the needs across the business. 
• Define the framework and metrics to measure the impact of the team; deeply understand the core drivers and monitor progress​​

Qualifications

• 12+ years of product management experience with a strong familiarity of consumer-facing ecosystem products and a proven track record of delivering outstanding products at scale
• Outstanding leadership skills; the ability to inspire team members and drive collaborative decision-making across geographically dispersed cross-functional teams 
• High degree of comfort with ambiguity, and a knack for quickly ramping on new skills and functions. You excel in a fast-paced, dynamic environment
• Exceptional prioritization and cross-functional stakeholder management, particularly influencing compliance/legal and external partners in a highly regulated industry 
• Excellent oral and written communication and narrative storytelling skills. You can frame and distill complex information appropriately for different audiences and are comfortable regularly presenting to and guiding Cash App’s most senior leaders.
• An analytical mindset with the ability to distill and communicate complicated data to make decisions, determine roadmap prioritization, and understand and communicate customer and business impact 
• Exceptional team management and organizational skills. You’ve built and scaled cross-functional teams and processes.
• A hunger to tackle complicated and impactful customer and business problems

Highly preferred:

• Experience in the fintech or social media industry

Location:

• US-based, ideally PST timezone. Remote acceptable

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Job Description

Square Shop is Square’s largest customer acquisition channel. Shop is responsible for the customer’s discovery and purchasing experience, including the Square hardware website and checkout experience, internal customer platforms and tooling, hardware logistics, warranties, and customer personalization. Square Shop is also evolving to support, sell, and recommend Square’s full ecosystem of products. This is an opportunity for a senior PM to have significant impact on one of Square’s largest revenue-generating channels. 

You will report to the Product and Channel lead for Shop and be responsible for scaling Shop’s internal platform, reducing risk and fraud associated with Square hardware, and building growth infrastructure to drive additional customer acquisition.  

You Will

• Work with engineering, design, and analytics to identify opportunities, prioritize roadmaps, and build solutions to support internal and external customers. 
• Drive hardware fraud policy & abuse prevention product development including detection, models, third-party data integrations, and verification measures. Develop fraud dispute management processes and identify capability needs.
• Deeply collaborate with multiple stakeholders in marketing, customer support, logistics, and sales to define and prioritize roadmaps for critical tools.
• Set goals and strategy for your domain then translate it into a roadmap, milestones, and requirements collaboratively to drive alignment and excitement with your cross-functional partners and stakeholders. 
• Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact 
• Anticipate non-obvious risks and resolve highly complex issues.
• Define requirements, clarify implementation details, and make strategic, technical, and design tradeoff decisions as needed.
• Develop product strategies and roadmaps to address seller needs and drive business growth.
• Define metrics and success criteria for the team and demonstrate progress towards metric-driven goals. 
• Monitor key product metrics and performance indicators, conduct A/B tests, and iterate on features to optimize user experiences.
• Stay informed about industry trends, competitor products, and emerging technologies to drive product innovation.
   

Qualifications

• 8+ years of product management experience or equivalent.
• A strong sense of user empathy and interest in supporting independent businesses.
• Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
• Experience testing and launching products at scale with a high bar for experimental rigor
• Ability to understand technical systems and how they operate to spot potential issues and make trade off decisions. 
• Strong cross-functional partnership and stakeholder management skills. You thrive in gathering inputs from other experts while driving the decision.
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
• Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.
• Experience with building fraud defense systems and a proven track record of leading fraud and risk initiatives from ideation to launch.
• Experience with A/B testing, user research, and other methodologies to optimize acquisition and monetization strategies.
• Ability to identify challenges and creatively find solutions that align with business objectives and user needs.
• Analytical mindset with the ability to gather and interpret data to inform decisions, understand the user behavior and measure revenue opportunities/impact.
• Strong problem-solving skills and ability to navigate complex challenges.
• Excellent leadership and communication skills to effectively collaborate with cross-functional teams and stakeholders.
   

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Job Description

We’re looking for a powerful pitch creator and storyteller who can bring to life the power of our retail payments and marketing solutions in order to acquire and retain our merchant partners.

This role will be responsible for creating, evolving and maintaining the Mid Market and SMB sales pitch system by regularly enhancing it with compelling data and relevant messaging. 

You’ll partner closely with various marketing, analytics, and sales stakeholders to translate our capabilities into merchant-focused messaging and enable our reps to articulate this messaging with impact. 

Responsibilities: 

• Lead regular narrative enhancements of our Mid Market and SMB foundational, advanced and other sales marketing materials (best practices, QBR templates, case studies, email outreach drafts, one-sheets)  with messaging that communicates new product launches, merchant success stories, and up-to-date business metrics. 

• Exercise an editorial and analytical mindset to develop messaging that deeply resonates with retail decision-makers backed by the data that proves it.

• Use your operational and deck-building prowess to ensure that new content complements our modular content library, building on our existing materials in a way that is easily deployed by sales reps.

• Support enterprise sales when applicable primarily by creating ux/ui mockups for lighthouse deals.

• Maintain core sales materials on a quarterly basis to ensure metrics and claims are up to date based on earning results, market changes and competitive intel. 

• Own the virtual room during enablement sessions by bringing to life our pitch narrative for merchant-facing teams in a way that engages and inspires. 

• Be a cross-functional connector to proactively gather product, data, and campaign information and masterfully package it into merchant-focused messaging.

Qualifications

• Minimum 5 years of experience supporting sales or account management teams with pitch materials in a fintech, SAAS, or Mar- or Ad-tech business.  

• Must have impeccable attention to detail and a sharp eye for content design, including the creation of slides and ux/ui design

• Experience servicing any of the Top 100 retail businesses in North America is a plus 

• Adobe Creative Cloud and Figma experience preferred

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Job Description

We are looking for a Data Scientist to join our Risk Data Science and Analytics Team. You will improve our risk controls through advanced statistical and analytical techniques. You will also manage core operational metrics, advise senior stakeholders on Risk controls, and build processes to root out high-risk activity across the Square platform of products. 

The Risk Data Scientist will identify and prevent fraud on our most valuable sellers. You will lead experiments at scale to protect our diverse ecosystem of sellers from sophisticated bad actors. You will have a chance to own the key metrics, develop data and ETL pipelines. You will also directly impact our key success metrics via building machine learning solutions and risk detection rule development and deployment. Furthermore, you will partner with product, engineering, operations, policies, and sales to influence Square’s global Buyer Fraud road map and procedures. 

You Will:

• Diagnose problems and develop compelling, data-driven recommendations

• Design and implement experiments on features and changes within the Risk domain

• Develop and maintain multiple data pipelines and ETLs

• Partner with Product, Engineering, and operation teams to design solutions to business problems, influence product roadmaps, and solution new products/processes

• Experiment with machine learning tools to develop data-driven solutions.

• Promote creative risk solutions through third-party evaluation and integration with a focus on improving the seller experience

• Develop executive presentations for Square’s leadership

Qualifications

• A BS/BA in Statistics, Mathematics, Operations Research, Engineering, Computer Science, Economics, or a related quantitative/technical field

• 8+ years of relevant experience (or masters and 6+ years)

• Experience with SQL, Python, and Looker

• Strong statistics knowledge, especially in experimentation, hypothesis testing, and causal inference 

• Experience with machine learning model development

• Experience driving data-driven solutions and project-managing their implementation

• Experience answering unstructured questions and managing projects and tasks to a conclusion

• A passion for Square's mission

• Experience in risk, trust and safety, payments, or spam prevention

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Job Description

Block’s Security culture is focused on enabling our engineering teams to build and ship secure products. We achieve this by designing, building, and operating state of the art security alongside our product and infrastructure teams.  The Block Security team works with other teams at Block to build world-class products for both customers and employees. Our ultimate goal is to ensure that every single experience with Block is simple, secure, and safe.

The systems we secure are diverse in type and language, and distributed across different cloud platforms and data centers. We are looking for an engineer to create, strengthen and extend Block’s custom Authorization Infrastructure. 

You will: 

• Improve Block's Operational and Security standing by building robust and fault tolerant services.
• Design, develop, and own zero trust authorization platforms for Block’s evolving corporate and production landscapes. 
• Impact all engineers, employees, and customers across Block by developing software that secures all internal and external services.
• Work in any Block office location in North America, or work remotely in the USA or Canada. 

Qualifications

You have: 

• 5+ years of technical industry experience as a programmer, developer, software engineer (SWE), or similar job roles.
• A strong desire to learn about security and grow your career in the direction of InfoSec (prior experience in InfoSec not required).
• Experience with distributed systems, DevOps, infrastructure code, and similar is helpful but not required.

Technologies we use and teach:

• JavaScript/TypeScript, Go, Ruby, Java 
• AWS, CDKTF
• Envoy proxy
• Zero Trust (BeyondCorp, BeyondProd)

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Job Description

The role:

We are seeking a results focussed individual with a naturally positive and continuous improvement mindset. An individual who has a strong background in leading a team and service delivery responsibilities in a customer service environment, ideally with some experience of leading partner teams offshore. .

As an Operations Manager in our Customer Service team you will be partnering with our wider Afterpay / Clearpay Operations Team and third party / outsource partner teams to deliver an effortless customer experience via our Customer Service contact centers.  

We strive to solve our customer’s issues quickly and allow them to get back to their day with ease. An Operations manager ensures smooth day to day operations management. 

This role is responsible for:

• Support the day to day customer service delivery of our outsourced partners and specialist in-house teams

• Champion an effortless experience for our customers everyday in all outsource partner interactions. Working with internal and partner Team Leaders and being our process expert supporting the best experience for our customers in accordance with defined operations policies and procedures

• Facilitate Daily / Weekly Huddles  and Reviews with outsourced partners to maintain daily focus on service delivery, responding to trends and insights as needed

• In partnership with Workforce Management (WFM); Actively manage specific queues across Digital, Voice, Escalations and other specialty queues as required to manage accuracy and efficiency. 

• Actively monitoring and tracking emerging issues or pressure points, taking action to escalate where needed and acting as point of contact for our CS team where incidents may occur

• Work with frontline teams to identify incidents and raise with the technical teams / relevant stakeholders for resolution and guide  agents on how to manage customers impacted.

• Stay connected with performance data and understand drivers of results. Working in partnership with Outsource partner teams build and deliver on specific improvement action plans/glide paths - really driving great performance and outcomes 

• Identify training and coaching requirements for teams based on performance monitoring, feedback and data analysis (focused on Quality, Productivity and Service Lens)

• Execute on specific and measurable Coaching or Performance Management Projects to drive improved performance around specific measures / insights

• Work with global Operations teams and Outsource partners to ensure operational readiness for planned change and or incident responses as required. 

• Define and help prioritize SOP and high effort process issues, whilst always keeping the global impacts at front of mind 

• Prepare weekly/monthly Operations reports and lead partner performance reviews

• Act as a representative in the absence of line manager and support broader Afterpay/Clearpay teams where required

• Be actively involved in regular Calibration sessions with QA team and suppliers to ensure that an understanding of expectations is met.

Primary reporting line: North America / UK Customer Service Regional Leader 

Qualifications

To be successful in this role you will have: 

• Proven track record in Operational team leadership and customer service delivery; minimum of 2 years of related experience Customer Service Leadership in a complex omni channel model (voice, messaging, social)

• Self-starter with a positive forward thinking / “ can do” attitude who is results focused and a real performance driver 

• Experience working in a fast pace forward thinking environment; delivering change / handling ambiguity 

• As a ‘hands on’ coach you are prepared to roll your sleeves up and support the team - coaching experience is crucial to this role 

• Ability to troubleshoot and fix problems - find solutions and connect the dots 

• Proven experience working in a complex team environment; preferably remote teams in multiple locations

• Motivated leader able to manage and prioritize competing tasks with a passion for operational effectiveness

• A genuine passion for ‘treating customers fairly’, driving positive customer experiences & developing teams

• Excellent interpersonal and communication skills with a natural skill for developing relationships both internally and externally

• Data Analysis and Insight capability; ability to identify and understand process trends / themes and to formulate meaningful insights from this for action or attention

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Job Description

Square Invoices is the easiest way for merchants to close sales and collect payments remotely. Our customers rely on our products because they are well-designed, easy to use, and integrated with their business. We are a full-stack product oriented team, spanning across engineering, design, product, data science, and marketing. You’ll contribute to the roadmap and strategy decisions and will play a critical role in helping the team accomplish our industry leading growth goals.

On the Invoices Ecosystem team, we focus on supporting advanced workflows for upmarket sellers who tend to have a longer sales lifecycle compared to in person sales. Invoices is unique to Square in that we can flex our products to be used complementary to sellers main point of sale, or serve as a complete business and payments stack solution. Our team is focused, fast-moving, and rapidly growing with an abundance of growth and impact opportunities. We focus on building the best tools to help our merchants close sales and get paid quickly. We are doing this in an efficient and scalable way, by automating critical functions for our merchants.

https://squareup.com/invoices

You will:

• Collaborate closely with engineers, designers, and product managers to design, build, and iterate on world-class product experiences, defining product scope and design.
• Be responsible for the entirety of your features; including API design, implementation, automated testing, and rollout.
• Hold yourself, and your teammates accountable to the standards of engineering and ethics that enables Square to safely move billions of dollars in payments and allow our customers to trust us with their sensitive data.
• Help empower a team of engineers by mentoring individuals, cultivating pragmatic engineering decision-making, and leveraging your technical expertise to constantly raise the quality of design decisions and implementation by holding the team to a high standard.
• Partner with Web, iOS, Android, and Server engineers to ship features.
• Respond to customer feedback to improve our products.
• Build high availability and resilient systems which can accept and report payments no matter the network or device conditions.

Qualifications

You have:

• 5+ years professional experience in software engineering.
• Strong ownership and execution skills, with a pragmatic focus on ROI, to deliver remarkable solutions to our merchants.
• The ability to adapt to the different stages of product development. This can mean building intentionally scrappy code to iterate quickly, or building a sustainable system that will support our product for years to come.
• Proficiency in at least one server-side language and an enthusiasm to learn others. Our engineers have all kinds of backgrounds and are encouraged to move freely across our technology stack.
• Demonstrated ability to create readable, pragmatic code
• The ability to provide technical mentorship and guidance to engineers of varying experience levels.
• Strong communication skills and a demonstrated ability to work cross-functionally with other functions, such as designers, product managers, data scientists, marketing, and business development to deliver a great product
• An appreciation for the connection between the software you build and the experience it delivers to customers

Technologies we use and teach:

• Languages: Ruby, Java, Kotlin
• Frameworks: Rails, RSpec, Sidekiq, gRPC, Guice
• Infrastructure: MySQL/Aurora, Redis/Elasticache, Elasticsearch, Kafka

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Job Description

The Cash Customer Operations (CCO) Operational Risk Manager will support the CCO Operational Risk lead in the implementation of the Operational Risk Management (ORM) Program across CCO.  This role will be responsible for assisting in the development and driving the implementation of the following programs:

1. Operational Risk Management (ORM) Framework and Risk and Control Taxonomy

2. Risk and Control Activity Execution: Risk Identification, Risk Assessments, Risk and Control documentation and Control Testing

Reporting to the CCO Operational Risk Management Lead, the CCO Ops Risk Manager will do the following:

1. Implement CCO ORM Program: 

   • Oversee the application of ORM and Risk & Control Taxonomy including supporting technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

   • Work in partnership with L&D to build repeatable training across CCO on framework education and implementation 

   • Develop a roadmap and complete implementation for the framework across CCO

   • Keep abreast of industry standards and best practices and make changes to methodologies and processes as necessary

2. Risk and Control Activity Execution

   • Maintain risk and control inventory across  CCO

   • Implement a methodology to conduct control testing across CCO, including independently assessing risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

   • Build a risk assessment methodology and integrate risk assessment further into operational decision making, partnering with other Cash departments as appropriate, such as Compliance and Audit. 

   • Ensure strong connection and alignment with risk assessments team and consider results for the development of controls and proper risk mitigation actions.

   • Provide training, guidance and support on developing educational material over control documentation, maintenance, and control quality test validation to control owners.

   • Maintain strong communication with other groups, including other Compliance leaders.

3. Other responsibilities include: 

   • Communicate to all stakeholders (including Senior Management) on a timely basis in a clear manner through structure and ad-hoc reporting and governance channels

   • Maintaining a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, repetitional, and operational risks.

   • Act as an agent for positive change with agility, adaptability, and flexibility. Embrace change and welcome different viewpoints to solve problems.

   • Support projects across the three lines of defense and with various lines of business (e.g. operations, data, technology, regulatory compliance, internal audit).

   • Acts as SME to senior stakeholders and /or other team members.

   • Provide support to the Operational Excellence Program on other initiatives, as needed.

Qualifications

• 8+ years of experience in a compliance/risk/audit-related practice, including design controls and control systems.

• 5+ years of experience designing and implementing systems of controls.

• General understanding of relevant financial services regulation and supervisory expectations for large complex financial institutions

• Experience in risk management, compliance, legal or other control-related functions in regulated industries, such as financial services, energy, technology, regulatory organization, public accounting, audit or consulting firm, or a combination thereof.

• Experience in the area of control automation with experience standing up continuous monitoring within an organization.

• Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls

• Strong judgmental and critical thinking skills

• Detail oriented, with proven ability to challenge and identify opportunities within existing processes and business practices

• Experience providing practical advice under pressure and prioritizing work.

• Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts

• Experience contributing at both the strategic and tactical level, focused in collaboration and leading by influence.

• Demonstrated ability to think strategically, analytically, and creatively problem solve

• Continuous improvement mind-set - assess impact of actions and adjust as needed; simplify and standardize at every opportunity

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Job Description

Bitkey sits within the Proto team. Proto's purpose is to accelerate the world’s transition to a more open economy by making products that increase access and independence for everyone. The first two initiatives we’ve identified that represent the biggest impact to this purpose are in the Bitcoin space with Bitcoin mining and Bitkey, a self custody Bitcoin wallet. While we’re starting there, we don’t believe the need for tools to increase one’s independence is limited to bitcoin or the financial space. One principle across everything we do in Proto is open development – show and tell. We develop products in the open, you can read more about them at bitkey.build and mining.build.

Bitkey is looking for a staff-level engineering leader that will help guide and influence the technical direction of the software and services that will power our self-custody product. Cryptographic primitives are at the center of the software we’re building to support our multi-signature wallet so we’re looking for a leader who has that foundation of knowledge to help lead our technical strategy and collaborate on executing our product vision. This is a cross-cutting role that will innovate on the first version of our product and shape new product areas in the coming years.

In this role, you will:

• Design, build, deploy, and sustain a wide range of secure and reliable services supporting the wallet including multisig key management and provisioning, blockchain interaction, recovery processes, logistics, and more

• Assess risks to our customers across a wide range of product and technology areas, including mobile, backend infrastructure, key management, account recovery, third party integrations, authentication, and privacy

• Communicate clearly about risks to teammates across product, software, hardware, support, and supply chain

• Participate in our team's internal and external transparency by authoring posts and documentation accessible to a wide audience

• Make key architecture and platform choices, leveraging existing Block infrastructure and best practices where appropriate and and forging a new path when our unique needs require it

• Collaborate with engineers across of varying disciplines, product managers, and many other teams throughout the company

• Own testing, observability, and maintenance for the services you and the team create

Qualifications

You have:

• 10+ years of experience with the full lifecycle of critical production services (server or mobile). Ideally in one of { Rust, Java/Kotlin, Swift, Go, Ruby }

• Strong bitcoin/cryptographic fundamentals (key generation, secure key management, transaction construction, signatures, multi-party computation)

• Experience advising product teams on how to address a broad set of security and privacy challenges

• Empathy for your customers and colleagues

• Interest in the opportunities and challenges that come with building a new product area from the ground up

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