Location: Any MSF office*
Contract: Fixed-term at 50%
Duration: 5,5 months
Starting date: 8th of August 2022
Deadline to apply: 10th July 2022
*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.
I. MSF INTERNATIONAL
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.
MSF International is the legal entity that binds MSF’s 23 sections, 25 associations and other offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.
The MSF Access Campaign is part of MSF International.
Médecins Sans Frontières set up the MSF Access Campaign in 1999 to address systemic challenges and improve access to existing medical tools (medicines, diagnostics and vaccines) and to stimulate the development of urgently needed better tools for people in countries where MSF works and beyond. The priorities of the Access Campaign are guided by the medical challenges faced by MSF and its patients in its operational settings. The primary objectives of the Access Campaign include identifying, analysing and advocating for changes around the legal and regulatory systems and practices that hinder access to medical tools and innovation suitable for people in need especially in resource limited settings.
II. POSITION BACKGROUND
Médecins Sans Frontières (MSF) produces medical guides for non-specialized staff in the field. The objective of the guides is to disseminate adapted medical knowledge to help in analysing and understanding the situation and implementing a quality response rapidly. Based on its experience gathered in it projects, and in the absence of relevant documents from other agencies, MSF has been producing practical medical guides for more than 25 years. The International Guidelines Publication (IGP) unit has been established to ensure the quality production of MSF guidelines.
International guides include 2 categories:
- Public guides: for use within and outside MSF. MSF’s public guides are used by other non-governmental organisations and international agencies, thereby contributing to enhancing MSF's profile.
- Internal guides: for use by MSF staff only.
There are currently over 20 international guides, some of them are produced in several languages (English, French, Spanish, Arabic).
III. PLACE IN THE ORGANISATION
The Digital platform officer is part of the International Guidelines Production team of MSF International. S/he is under the direct supervision of and reports to the IGP Manager. Collaboration with the IGP team members and the IGP stakeholders is essential.
IV. OBJECTIVES OF THE POSITION
The Digital platforms officer effectively manages the medical guidelines website: medicalguidelines.msf.org, the CMS (Drupal) of the website that is used for content creating, editing and publication, the mobile app (for Android and iOS) and Sharepoint page of the guidelines team. S/he is the first point of contact for the IT service provider and leading the next phase of development of the website, CMS and application based on clearly defined requirements already set. S/he also provides support to the IGP team in the management and administration of the IGP internal communication tools and documentation sites (SharePoint).
V. MAIN RESPONSIBILITIES
1. High level availability of the IGP digital platforms
- Ensure an appropriate level of hosting and support to maintain a high level of availability for the IGP digital platforms;
- Debug issues that arise with the performance of the website and mobile app;
- Quickly liaise with relevant stakeholders to resolve any issues that cause downtime for the IGP digital platforms;
- Ensure an agreed service level offering for management of critical incidents;
- Ensure visibility and accessibility of the platform from another MSF knowledge management systems;
- Provide information for the related budget definition, follow up and management to IGP manager
- Participate in the evaluation and selection of new suppliers and freelancers if/when required.
2. Project lead for the next phase of the guideline and app development
- Lead the next phase of the medical guidelines website and app development following the project plan defined;
- First point of contact for the IT service provider project manager and developers;
- Coordinate between the IGP team and IT service provider;
- Building and maintaining an effective collaboration with the IT service provider;
- Ensure the realisation of project goals with respect to the planned scope, timeline, quality and budget;
- Proactively resolve any problems or conflicts between stakeholders with timely reporting and escalation to the IGP manager;
- Report to the IGP manager on progress (budget and activities).
3. Support and training to users
- Facilitate feedback from the IGP team on the digital platforms;
- Setup new user accounts;
- Provide 2nd line support and training when required;
- Deliver support and training materials;
- Actively respond to technical questions from users.
4. Analyses and reports traffic and usage IGP digital platforms
- Ensure appropriate tracking is in place for all IGP digital assets;
- Create reports on website and mobile app usage and present when required;
- Provide an analysis of reports extracted.
5. Be a proactive member of the IGP team
- Proactive participation in monthly meetings and provide regular information on the progress of activities;
- Contribute to the annual IGP plan of action and multi-year plans;
- Participate in the budget forecast, midterm reviews and reporting;
- Participates to the transversal projects of the International Guidelines;