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Doxim


Doxim is the customer communications and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle.

Headquarter Location:
Herndon, Virginia, USA

Doxim is hiring a Remote Project Quotations Specialist

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Doxim is hiring a Remote IT Project Manager

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Doxim is hiring a Remote Security Specialist

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Doxim is hiring a Remote InfoSec and Compliance Specialist

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Doxim is hiring a Remote Implementation Developer - Exstream.

Implementation Developer - Exstream. - Doxim - Career Page

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Doxim is hiring a Remote Business Development Representative

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+30d

Software Developer

DoximRemote
agilesqlDesigngitrubycsspythonjavascript

Doxim is hiring a Remote Software Developer

Job Description

 

The core responsibility of a Software Engineer is to design, build and extend high quality applications for the Striata CCM Platform. You'll work closely within a team of fellow developers to bring products to market, leveraging your experience and strong technical knowledge.

 

Project responsibilities

  • Design and create high quality, testable software that meets specifications, follows standards and is easy to maintain.
  • Participate in design discussions to define solutions for complex business requirements.
  • Test and peer review code for technical accuracy, standards, and functional compliance to the design. 
  • Work in an agile development environment.
  • Assist with creating project plans, breaking down requirements and estimating tasks. 
  • Identify and proposes areas of improvement throughout the software development process.

 

Core competencies

  • At least one scripting language (Perl, Python, Ruby, Go), but willing to learn Perl
  • Object Oriented Analysis and Design 
  • JavaScript, HTML and CSS
  • XML, JSON
  • SQL
  • Agile 
  • Control Versioning Software (git)
  • Test driven development techniques (TDD)
  • Excellent communication (verbal and written) skills 

 

Advantageous Experience

  • Client / Server architecture 
  • Relational database design
  • Web Servers (e.g. IIS, Apache, NGINX) 

 

Personality / Experience

  • Enthusiastic and self-motivated
  • Ability to work independently
  • Able to communicate effectively with remote global team members
  • Systematic and focused on delivery
  • Mid-level with 2+ years relevant experience

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Doxim is hiring a Remote Implementation Specialist(Perl)

Doxim is looking for an Implementation Specialist – Perl Development. This person would work in one of our Professional Services teams to develop programs and scripts that process customer data files and create professional looking statements that are either printed and mailed or sent electronically. We provide print and mail services for a wide range of clients including financial institutions, insurance companies, utility companies and government municipalities.

 

 

Job Responsibilities:

· Process data files using Perl/Python scripting and other languages to convert and manipulate data in various input formats such as Print Image, Postscript, Access, Excel, XML, ANSI and ASCII.

· Create professional looking statements for printing and mailing or electronic presentment.

· Troubleshoot support tickets submitted for currently existing document composition applications.

· Work on multiple projects concurrently to meet and exceed customer needs.

· Use various software tools to sort and prepare data for printing and mailing.

· Write scripts in third party software to perform various data operations.

· Leverage company-provided training to become an Exstream software-proficient user within the first two years in this role

 

Preferred Skills:

· 5+ years of relevant work experience or education in computer science.

· Experience with variable data programming concepts is desired.

· Experience with .Net; C# can also be considered.

· Experience working with databases.

· Prefer experience working with a variety of file formats including Print Image, Postscript, Access, Excel, XML, ANSI and ASCII.

· Proficient with Adobe Suite, especially InDesign.

· Proficient with Microsoft Office Suite.

· Strong verbal, written, and interpersonal communication skills.

· Strong analytical skills.

· Highly motivated and have a strong commitment to quality.

· The ability to juggle multiple projects in a fast-paced deadline driven environment.

· Must possess the ability to work alone as well as in groups.

· Must be able to work overtime as needed.

· Must work well under pressure to meet due dates.

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Doxim is hiring a Remote Business Intelligence Analyst

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

Job Definition

Reporting to the Operations (Process Control) Manager, the incumbent is responsible for timely data capture, transformation and publication of operations and financial datasets. 

Key Responsibilities:

  • Responsible for ongoing maintenance for existing dashboards- reports or tools.
  • Ensuring the accuracy of extracted data and validating the new views created by Data Engineers
  • Working with Operations teams to develop new reports & data models for their business needs
  • Assisting the Operations Manager with development of complex reports and data model builds
  • Provide ad-hoc analytic support to Operations teams by leveraging multiple data sources to assist in building data driven strategies

Business Skills

  • Experience with relational database- such as SQL Server and PostgreSQL
  • Experience with ETL tools, ideally Pentaho
  • Experience with Business Intelligence tools (Workday Adaptive preferred)
  • Strong analytical- time management and organizational skills with high attention to detail effective communication skills.

Education & Technical Qualifications

  • Post-secondary degree or College Diploma in Computer Science, Business, or equivalent and work experience in a project oriented environment.
  • Experience working in the financial industry is an asset
  • Experience with client-server environments
  • Hands on experience using PC’s, including Windows Microsoft Office applications
  • Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous

Working Conditions

  • Occasional overtime/weekend work required
  • Ability to work in a high pressure, deadline oriented environment

Any application MUST include a covering letter, no more than one page that explains why you are the best candidate for this role. If this sounds like you, please send your application to:

jobs@doxim.com

Please indicate job title in subject heading of email

“An Equal Opportunity Employer

Doxim is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported. Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. If you require a disability-related accommodation to participate, please call 1-866.475.9876, send a fax to 1-866-256-8868 or email hr@doxim.com.

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Doxim is hiring a Remote Information System Administrator (JIRA admin)

Doxim is the customer and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

We are looking for anInformation systems administratorto provide technical assistance to our associates.

  • Essential skills
    • Atlassian / Jira development, configuration, and administration
    • Salesforce development, configuration, and administration

If you are computer-savvy, process-driven, and provide excellent service to end-users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions and have great attention to detail. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate service and increase internal support satisfaction by improving systems, processes & automation.

  •  Internal systems management
    •  Perform all IT functions related to Onboarding and offboarding staff for the required regions supported
    •  Security configuration (e.g. SSO & MFA) and management of internal systems
    •  Backup and maintenance tasks
    •  Configuration of functional items like workflow in Jira
    •  Assistance & training of users on system processes and usage
    •  Integration of Internal systems via APIs
  •  Support
    •  Responding to associate support requests within the required SLA
    •  Completing job reports
    •  Walking associates and partners through installing applications and computer peripherals
    •  Asking targeted questions to diagnose problems
    •  Timely update clients (internal & external) on the status of issues
    •  Create trend reports
    •  Perform System Troubleshooting and escalation of critical outages/downtime to direct line Manager/Team Leader
    •  Procurement & Licence Management
    •  Perform procurement activities related to Internal systems and licenses
    •  Ensure devices are within the standard, approved software and maintained in the Asset Management system
  • Vendor Management
    •  SLA management with the Internal system providers
    •  Billing breakdown & costs management of systems

Knowledge & Skills:

  • 3-4 years of relevant working experience / Relevant IT qualification
  • Essential skills
    • Atlassian / Jira development, configuration, and administration
    • Salesforce development, configuration, and administration
  • Microsoft Office 365, Teams, Sharepoint, DLP, InTune, Active Directory
  • Password management systems
  • VoIP systems,  Zoom,  Slack
  • Asset Management software
  • Salesforce
  • Experience in Scripting / PHP development / Automation technologies
  • Comfortable with all the supported operating systems (Linux, Windows and Mac)

Soft Skills

  •  Excellent interpersonal & Client service skills.
  • Time Management skills and ability to prioritize on the fly 
  •  Ability to perform remote troubleshooting and provide clear instructions
  •  Excellent problem-solving and multitasking skills
  •  Good written and verbal communication skills.
  •  Self-motivated & well presented

Doxim is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported. Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. 

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Doxim is hiring a Remote Marketing Manager

Doxim is the customer communications and engagement technology leader, serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

Job Definition:
Doxim is seeking a Marketing Manager where you will embrace your targeted B2B marketing expertise to drive a healthy related pipeline that converts into revenue. You will work in collaboration with internal and external teams to prepare and execute marketing programs and campaigns and measure and report on their effectiveness. Your campaigns/programs will incorporate a full marketing mix including, account-based marketing, events, digital, and social media.

Key Responsibilities:

  • Develop B2B integrated marketing campaigns with the aim of acquiring and retaining customers
  • Develop demand generation strategies, plan and execute marketing campaigns to support pipeline target -this includes events, email, online/digital media, direct mail, sponsorships, and advertising, agencies, contractors, etc.
  • Building quarterly marketing plans with an emphasis on identifying net new business opportunities and progressing existing opportunities
  • Manage the procedure, implementation, tracking and measurement of marketing programs
  • Manage a budget to support campaign execution and pipeline targets
  • Write, edit and proofread copy for promotional materials within marketing campaigns
  • Evaluate, measure, and report on all marketing campaign effectiveness and ROI on a monthly and quarterly basis
  •  Work within a budget and report on programs effectiveness and ROI

Qualifications

  • A minimum of 2 years’ experience in digital marketing programs, campaign development or related experience in an enterprise software company.
  • Expertise in lead generation and lead management tactics and process, pipeline management, and the associated measures and metrics
  • Salesforce and marketing automation (preferably Pardot) experience
  • Strong communication skills
  • Experience managing a budget
  • Strong project management skills to work closely with team members, product marketing, industry experts, and sales to ensure timely execution on all campaigns
  • Strong analytical skills to understand the campaign metrics and provide meaningful analysis of the campaign performance leveraging Salesforce and Pardot reporting and dashboards
  • A proven track record of building and executing multi-channel campaigns that achieve target goals including leads, pipeline, and revenue.
  • A self-motivated, performance-driven and professional demeanor
  • Bachelor’s Degree in marketing, communications or related field is required

Doxim is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported. Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. If you require a disability-related accommodation to participate, please call 1-866.475.9876, send a fax to 1-866-256-8868 or email hr@doxim.com.

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Doxim is hiring a Remote Manual - Quality Assurance Analyst

Doxim is a leading provider of Customer Engagement Software solutions for Financial Service Organizations. Our software helps financial institutions transform their client experience, communicate effectively throughout the client life cycle and improve cross-sell and upsell activities that drive increased wallet share. Doxim’s SaaS Customer Engagement Platform addresses key digitization challenges, from automated client onboarding, through improved, personalized communications to anytime, anywhere content access, tailored to a clients’ channel preferences.

Job Definition

Doxim is looking for an experienced Quality Assurance Analyst with strong QA experience in project life cycle processes, who is excited by the opportunity to work with Customer Facing emails, Secure PDF Forms and Payment Testing for various billing companies. In this role, you will be required to work closely with both Project Managers and Development teams for test case creation and execution. You will also be involved in requirement reviews and test pack creation.

TASKS AND RESPONSIBILITIES:

•Generate test plans/cases based off of business requirements

•Execute business cycle test cases against requirements

•Review functional and design specifications to ensure full understanding of individual deliverables.

•Understanding of business requirements to create data scenarios & test packs

•Execute manual tests

•Execute data tests

•Communicate with stakeholders (written and verbal)

•Ability to think abstract – outside the box of potential issues that could potentially happen

•Hold and facilitate test plan/case reviews with cross-functional team members.

•Use your knowledge and experience to anticipate areas of particular risk in the system, and prioritize testing to find important defects early

•Work closely with project managers, developers to communicate planned testing, testing progress, and status of the project

•Isolate, replicate, and report defects and verify defect fixes

 

BUSINESS SKILLS

•Excellent written and verbal communication skills

•Ability to adapt quickly to change in a fast-paced environment

•Strong analytical, problem-solving, and learning skills

•Diligent and high attention to detail

•Strong teamwork and interpersonal skills

•Strong time management skills

•Excellent multi-tasking skills

•Detailed in writing step by step (recreating issues)

 

QUALIFICATIONS:

•Bachelor’s degree/Diploma in Computer Science or related technical field

•2-3 years of experience in a software testing/quality assurance role

•Experience with automated testing and tools

•Excellent knowledge of quality theory, concepts, tools, and methodologies of QA

•Understanding and experience in testing of client/server, software, and browser-based applications

•Demonstrate knowledge of Software test/release process. Thorough understanding oftesting methodologies

•Experience with defect management software and procedures

•Hands on experience with web-based applications

•Excellent understanding of Software Development Life Cycle (SDLC), Software Test LifeCycle (STLC), and Test Methodologies from project definition to post-deployment documentation cycles

•HTML, XML, Javascript, SQL

•Document processing/ECM experience preferred

•Financial Sector experience preferred

 

WORKING CONDITIONS:

•Travel, up to 20% (within Canada & USA)•Occasional overtime/weekend work required

•Ability to work in a high pressure, deadline-oriented environment

Doxim company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
EOE/M/F/Disabled/Vets
Doxim is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veterans status

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+30d

Operations Analyst - Payments

Doxim53 General Warren Blvd, Malvern, PA, PA

Doxim is hiring a Remote Operations Analyst - Payments

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

Doxim is seeking an experienced Payments Analyst to join our Payment Operations team.  The ideal candidate will have at least 3 years of applicable experience in accounting/finance with an interest and aptitude for technology.  If you are a team player who enjoys working in a friendly, fast-paced work environment, this is a place you would enjoy. If interested in putting your analytical skills and accounting experiences to use with a fun and growing company, we’d like to welcome you to our team. 

Primary Responsibilities:

  • Assist with the daily monitoring and reconciliations of customer payments;
  • Become a SME with regard to the payment application setup and reporting
  • Support onboarding efforts for new accounts
  • Work with technical resources to understand full payment flow and gain
  • Monthly duties include review and reporting of credit card payment activity and ACH payment volume.
  • Prepare and analyze account reconciliations customer ACH and credit card payment activity
  • Assist with completion of the quarterly and annual regulatory filings
  • Learn and navigate effectively the payment application(s) and the supporting payment vendor portals to understand how to track and identify any monetary discrepancies and report on them.
  • Participation in month end close and reconciliation of any client billing discrepancies
  • Assist with product QA testing as needed
  • Identify areas for process improvements to increase efficiency, strengthen documentation and reach department objectives.
  • Contribute to organization special projects as assigned

Education, Knowledge, & Skills:

  • Bachelor's degree in accounting/finance and/or technical background a plus
  • Experience with e-commerce OR client implementations a plus
  • Experience with reconciliations/accounting or financial reporting
  • Must possess strong analytical skills.
  • Ability to work well with others and possess excellent verbal, written communication and interpersonal skills.
  • Proficiency in Microsoft, general ledger, and other financial software tools.

 

This opportunity provides the following:

  • Rewarding work environment
  • Growth and career development opportunities
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401k plan
  • Generous Paid Time Off

Doxim company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
EOE/M/F/Disabled/Vets
Doxim is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veterans’ status.

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+30d

Business System Analyst-Payments

Doxim53 General Warren Blvd, Malvern, PA, PA

Doxim is hiring a Remote Business System Analyst-Payments

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

We are looking for someone to join our team of people with operational, technical, project management and regulatory expertise in support of hosted document composition, e-presentment, e-payments, and processing, printing and mailing of mission-critical customer communications.

Responsibilities

  • Web development work to include design and implementation features and enhancements to support our e-commerce initiatives related to document creation and multi-channel delivery utilizing industry best practices and adhering to company process standards for security, availability, and processing integrity.
  • Understand and support all parts of the payment process flow.
  • Become a product SME with the ability to respond effectively in a timely manner to requests for investigation of payment tracking inquiries and database queries in support customer issues or problems.
  • Support onboarding of new customers and ongoing customer support efforts.
  • Assists in collaborative efforts through all phases of our release life cycle, including requirements analysis, technical design, coding, testing, and release support.
  • Drive projects and tasks through completion independently or within a team.
  • Facilitate creation and communication of work estimates.
  • Responsible for any other duties/projects as assigned as needed.
  • Available for on call after hours as needed

Qualifications/Experience       

  • Enthusiastic learner; we will coach you through learning what you need to know to be successful in this role.
  • Database experience with MSSQL or some other SQL-based relational database.
  • Experience working with cross-functional business partners (e.g., Payment Processors) a plus.
  • Experience with best practices supporting data security and secure web programming methods a plus.
  • eCommerce experience a plus

    Characteristics Required

  • Excellent time management skills with the ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
  • Ability to work independently and lead tasks to completion with minimal direction or structure
  • Ability to learn quickly , think creatively and demonstrate strong written and verbal communication skills
  • Team player with strong attention to detail and strong communication skills.
  • Enjoys having fun

 

Education

  • Bachelor’s Degree, preferably in a technical field.  Will consider work experience in lieu of degree.

This opportunity provides the following

  • Challenging and rewarding work environment
  • Growth and career development opportunities
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401k plan
  • Generous Paid Time Off

 

Doxim company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
EOE/M/F/Disabled/Vets
Doxim is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veterans’ status.

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+30d

PS Programmer

DoximIndianapolis, IN
sqlDesignc++

Doxim is hiring a Remote PS Programmer

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

Position Summary:  Manipulates customer data files of various types using industry specific document development software along with more standard programming languages and SQL DML to develop, design, and maintain technical solutions for customers document needs.

Position Responsibilities:

  • Regular attendance is an essential function of this job
  • Analyze source data and identify relationships (ASCII and EBCDIC/COBOL source files along with XML, print ready data such as PDF, AFP, postscript, and other file types).
  • Import / Define source file layouts and fields for these various data sources.
  • Define and build integration and transformation logic from sources to composed output for personalized documents. Complete other duties as assigned
  • Under general supervision, analyze and determine conversion requirements and use conversion specifications for programming.
  • Provide consultation to the client before, during, and after conversion including the development of new department procedures the conversion may necessitate.
  • Communicate progress and any potential problems to manager for awareness and/or resolution.
  • Be proficient in designing basic letter templates and more complex documents with tables, images, and conditional logic to display these resources.

Essential skills and experience: Basic reading, writing, and math skills are required as well as the ability to listen well, troubleshoot problems, and convey technical knowledge to people in non-technical positions.

  • Understanding of various data types (string, integer, double, currency, etc)
  • Understanding of basic to complex programming control structure (conditional logic, looping, etc)
  • A reasonable knowledge of SQL and relational databases.
  • Personalization industry experience is desired.
  • Prior experience with GMC Inspire, Quadient, or HP Dialogue will get strong consideration.
  • The ability to interact with external and internal clients for the purpose of data gathering and discovery
  • Uses limited independent judgment to make decisions based on precedents and established guidelines.
  • Solves problems using standard procedures and precedents
  • Knows when to refer issues to supervisor and when to handle them personally.
  • Strong organizational skills
  • Strong written, verbal and non-verbal skills
  • High school diploma or general education degree is required
  • A Bachelor’s Degree in Information Systems or equivalent education in a related discipline is preferred.
  • Has prior development experience in the print/document solution work environment and process.
  • Has working knowledge of the organization.
  • Related work may be considered.

Doxim company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
EOE/M/F/Disabled/Vets
Doxim is an equal opportunity employer and makes employment decisions without regards to race, gender, disability or protected veterans status.

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