QAD is seeking an experienced Customer Success Senior Manager who will manage, direct and motivate a team of Customer Success Managers in EMEA. You will develop and implement strategies that impact organizational sales goals; manage activities and deployment of CSMs with a focus on achieving and surpassing sales support goals and priorities. You will provide updates to Sales management team on accounts, account development for active revenue and funnel for passive revenue, Visions and account plan metrics and funnel. In addition, you will be responsible for monthly planning programs, lead generation, Vision closing and Health check program. Apart from this, you will be responsible for employee performance development, career planning and training in customer service skills, products and sales.
Travel is required to customer sites and QAD arranged events (20%-40% of the time, as necessary)
Customer success and sales experience is necessary for this role.
This is a fully remote opportunity from Spain.
What You’ll Do:
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We are seeking a skilled DevOps Engineer to join our global and fully remote DevOps team. The ideal candidate will be located in Poland and join our existing DevOps team within the QAD Engineering division.
The DevOps team is responsible for designing, implementing, and maintaining our infrastructure and application deployment toolset, as well as being DevOps evangelists for QAD. The DevOps team works closely with our development, cloud operations, technical quality and observability teams to streamline our release, deployment and cloud operations processes.
What you’ll do:
What you'll need:
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We are seeking a highly motivated and experienced Product Owner to join our dynamic team. In this role, you will be responsible for leading and driving the research and development efforts for QAD’s Foreign-Trade Zone (FTZ) solution. As a Product Owner, you will be a crucial link between the business stakeholders, R&D teams, and technical development teams, ensuring that our Foreign-Trade Zone solutions are innovative, competitive, profitable, and meet the evolving needs of our clients.
Key Responsibilities:
1. Product Vision:Work closely with Product Management to develop and maintain a clear product vision, strategy, and roadmap for our Foreign-Trade Zone products. This includes understanding market trends, legislative landscape, client feedback, and technology advancements.
2. Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, ensuring alignment with business objectives and client needs.
3. R&D Alignment: Collaborate and work closely with cross-functional teams to ensure on-time and on-budget delivery of product features and enhancements.
4. Feature Definition: Create detailed feature specifications, user stories, and acceptance criteria, ensuring a clear understanding of the desired outcomes for development teams.
5. Prioritization:Prioritize product features based on incremental revenue, strategic value, competitive differentiation, client impact, and technical feasibility.
6. Iteration Planning: Participate in Agile development processes, define sprint goals, and ensure the team's work aligns with the product roadmap.
7. Product Testing: Collaborate with quality assurance and testing teams to ensure product quality, and conduct user acceptance testing.
8. Market and Competitive Analysis: Continuously monitor the FTZ market and competitive landscape to identify opportunities for product improvement and innovation. This may include Thomson Reuters, Descartes, MIC, E2Open, OCR-inc and others. Digest FTZ intelligence from analysts, thoughtleaders, and competitors to be aware of new trends and technologies.
9. User Experience (UX):Work with UX/UI designers to create user-friendly and visually appealing interfaces, considering user needs and feedback.
10. Stakeholder Communication:Maintain open and transparent communication with stakeholders, ensuring that they are informed about the product's progress and any potential issues.
11. Product Launch:Plan and execute product launches, including go-to-market strategies, user training, and documentation.
12. Product Performance Tracking: Establish and monitor key performance indicators (KPIs) to assess the product's success and make data-driven decisions for further improvements.
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QAD is seeking an experienced GTTE Technical Consultant who is passionate about working with customers, understanding their business needs, combine excellent technical and product knowledge to develop world class solution and a strong focus on quality software solution development. Take the lead in designing and implementing software solutions for QAD-GTTE/TMS global customers. Through creativity and team collaboration, you’ll be working with QAD supply chain customers and closely with QAD Application teams.
You will be a key member of the QAD GTTE/TMS resourcing (services) team responsible for technical consulting with the customer, liaising with the QAD Application teams, process & technical design, implementation support on technical side, training and various application configurations.
What You’ll Do:
Technical Consultancy related to QAD supply chain products (QAD-GTTE / TMS)
Analyze, develop, enhance and configure GTTE application Includes creation of test plans, design specification, development and unit testing , schema design, prototyping and documentation.
To get involved as a technical expert for multiple complex services GTTE/TMS projects.
Participate in requirement gathering discussions with the Customer or Application consultants to ensure completeness and sign-off on requirements from customer.
Provide detailed technical estimations.
Create WBS for complex requirements to ensure that the broader team understands it.
Designs & develops high quality software solutions & other related projects.
Work along with GTTE services project team to achieve deadlines.
Implementations and resolving customer related queries with efficient response time.
Provide technical-Functional support to customer for project key milestones (CRP,UAT, Go-live).
Introduce procedures/tools and follow best practices for project implementation phases.
Learn new modules/functionalities through self-study, on-line training, On-Job learning and class room training.
Maintain relationships and clear communication with the client.
Ensure clients view QAD services as a trusted advisor.
Other duties as assigned.
Education/Licenses: Bachelor's degree in software engineering or computer science. BE / MCA / MCM / MSc. Comp Science/ or any equivalent degree
Minimum 5 to 8 yrs of experience for Technical/development
Good knowledge of OpenEdge Progress programming, programming Standards
Basic Java Knowledge
Basic SQL programming knowledge
Software Product/services project implementation and training experience
Computer skills: Proficient in MS Office, Google Suite
Fluent English communication skills both spoken and written are mandatory
Feel a deep sense of ownership, accountability, pride, and passion for your work
Have a reputation with cross-functional teams of being collaborative, innovative, inspirational, accountable, and reliable
Good Analytical, logical & Technical skills and ability to understand the business needs.
Strong desire to learn, develop and grow with in the organization
Able to work under pressure, multi-task & prioritize work
Advantage:
Web based application experience
Any supply chain certification
An experience in transportation solutions or logistic including export, supply chain management, import, trade compliance, carrier integrations
Knowledge of shipping documentation and customs processes
QAD or any other ERP product knowledge
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QAD Service Delivery is driven by a passion for creating exceptional customer satisfaction. We achieve this by applying quality service and concepts that reduce customer effort and drive customer loyalty.
We are looking for a Customer Cloud Service Delivery Manager who has the skills, qualifications, and commitment to help us achieve this goal. If you are looking to join an exceptional team of dedicated professionals driven by a desire to deliver world-class customer service we welcome you to consider joining our team at QAD.
What You’ll Do:
Provide communication and the overall management of the client relationship to ensure optimized and uninterrupted service delivery for small to moderate size QAD customers
Work with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business
Manage all administrative activities (Cloud Portal updates, SLA report generation, status reporting, maintain enterprise applications, call escalations, maintenance window communications/facilitations, environment uptime corrections on a timely basis)
Coordinate with Cloud PMO the facilitation and monitoring of the new project on-boarding and project implementation tasks/milestones to be delivered as per plan. Provide constant communication between Service Delivery Center (SDC) and Services project team with any escalations and requests
Ensuring all major incident management, change and problem management and tracking all escalations and major incidents that appear on the client's side
Monitor Cloud Operations service delivery contract adherence for respective customers and that SLAs are delivered. Escalate to the Cloud management as required
Collaborate with SDC, Global Support and Services to provide closure to customer escalated issues, concerns and support calls
Monitor customer satisfaction via the Service Delivery Scorecard. Provide formal Monthly Service Reviews and Service Reports
Keep up to date on all Cloud Processes and procedures
What You’ll Need:
Education: Bachelor’s degree in Computer Science or Business or equivalent relevant experience
At least 2 years of professional experience as a Project Manager preferably in manufacturing, business, customer service or support capacity sector
Computer skills: ERP implementation life cycle knowledge, knowledge of production systems operations and working knowledge of WAN/LAN technology. Operating systems Windows, Linux, Unix, database concepts and backup, recovery and process alerting tools. Project tools such as MS office. MS Project and/or Smartsheets is a plus
Other knowledge or skills: Studies/trains toward certifications ITIL, PMP, Customer Management capabilities, SDLC understanding, systems administration. Interaction with clients as directed on issues such as reporting, issue resolution and data gathering. Able to multitask.
Soft skills: Very good communication and negotiation skills, result orientation, being proactive and well organized. Advanced analytical skills and being able to exercise judgment within defined procedures and practices to determine appropriate action.
English on professional level is a must have
What we will offer:
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The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.
Before applying, please read below:
This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.
Bilingual in English and Spanish required
Responsibilities
Education/Experience
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QAD is seeking a Senior Application Security Engineer. As an Application Security Engineer, you will play a critical role in ensuring the security and integrity of our organization's applications and software systems. You will be responsible for identifying and mitigating security vulnerabilities, conducting risk assessments, and implementing robust security measures to safeguard our applications against potential threats. This role requires a deep understanding of application security best practices, emerging threats, and the ability to work collaboratively with development teams to integrate security seamlessly into the software development lifecycle.
What you’ll do:
What you'll need:
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QAD is seeking an Application Security Engineer. As an Application Security Engineer, you will contribute to ensuring the security and integrity of our organization's applications and software systems. You will assist in identifying security vulnerabilities, conducting risk assessments, and implementing security measures to protect our applications from potential threats. This role requires familiarity with application security best practices and the ability to collaborate effectively with development teams.
What you’ll do:
Integrate security testing tools into CI/CD pipelines for continuous security assessments. (Gitlab, Terraform, AWS Inspector)
What you'll need:
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QAD Service Delivery is driven by a passion for creating exceptional customer satisfaction. We achieve this by applying quality service and concepts that reduce customer effort and drive customer loyalty.
We are looking for a Cloud Service Delivery Manager who has the skills, qualifications, and commitment to help us achieve this goal. If you are looking to join an exceptional team of dedicated professionals driven by a desire to deliver world-class customer service we welcome you to consider joining our team at QAD.
What You’ll Do:
Provide communication and the overall management of the client relationship to ensure optimized and uninterrupted service delivery for small to moderate size QAD customers
Work with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business
Manage all administrative activities (Cloud Portal updates, SLA report generation, status reporting, maintain enterprise applications, call escalations, maintenance window communications/facilitations, environment uptime corrections on a timely basis)
Coordinate with Cloud PMO the facilitation and monitoring of the new project on-boarding and project implementation tasks/milestones to be delivered as per plan. Provide constant communication between Service Delivery Center (SDC) and Services project team with any escalations and requests
Ensuring all major incident management, change and problem management and tracking all escalations and major incidents that appear on the client's side
Monitor Cloud Operations service delivery contract adherence for respective customers and that SLAs are delivered. Escalate to the Cloud management as required
Collaborate with SDC, Global Support and Services to provide closure to customer escalated issues, concerns and support calls
Monitor customer satisfaction via the Service Delivery Scorecard. Provide formal Monthly Service Reviews and Service Reports
Keep up to date on all Cloud Processes and procedures
What You’ll Need:
Education: Bachelor’s degree in Computer Science or Business or equivalent relevant experience
At least 2 years of professional experience as a Project Manager preferably in manufacturing, business, customer service or support capacity sector
Computer skills: ERP implementation life cycle knowledge, knowledge of production systems operations and working knowledge of WAN/LAN technology. Operating systems Windows, Linux, Unix, database concepts and backup, recovery and process alerting tools. Project tools such as MS office. MS Project and/or Smartsheets is a plus
Other knowledge or skills: Studies/trains toward certifications ITIL, PMP, Customer Management capabilities, SDLC understanding, systems administration. Interaction with clients as directed on issues such as reporting, issue resolution and data gathering. Able to multitask.
Soft skills: Very good communication and negotiation skills, result orientation, being proactive and well organized. Advanced analytical skills and being able to exercise judgment within defined procedures and practices to determine appropriate action.
English on professional level is a must have
What we will offer:
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As a Business Development Representative, you will be responsible for driving lead generation and business development activities. You will partner closely with Marketing to drive incremental returns from all marketing campaigns and promotions, as well as leverage creative thinking skills and data to uncover new business opportunities. This position requires a true hunter mentality with the ability to manage and work to uncover new business opportunities that align with our manufacturing and supply chain solutions.
What You’ll Do:
Who You Are:
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The FP&A Sr. Manager - Revenue role, supporting the Customer Success organization as part of the Commercial Business Partner group, is responsible for being the key financial business partner to the Customer Success leadership including the CCO, VP Global Customer Renewals, VP Customer Success and VP Global Technical Support. This role is responsible for all reporting related to renewal analytics, ARR, revenue roll out forecasting, and NRR both internally and for periodic board reporting.
This is a fully remote position in the Continental U.S., preferably in the Central or Eastern time zones or someone willing to work earlier hours if on the West Coast.
What you’ll do:
Own reporting and forecasting of revenue and billings across new bookings, renewals, and in-contract adjustments and associated bridging and ARR analytics.
Provide financial business support and serve as trusted advisor to the Customer Success leaders, ensuring that the CCO and her leadership team have timely understanding of the budget and forecast and monthly performance against targets for the full P&L.
Support the leaders through the budgeting cycle and compensation planning, modeling various forecast scenarios, systems projects, building an integrated, systematic view of customer health, identifying key trends, as well as providing ad hoc support to the business leaders as needed.
Own recurring revenue annual/quarterly/monthly budgeting and forecasting, including managing assumptions and analyzing variances for drivers including bookings (new logo vs upsell vs cross-sell), price increases, cancellations (churn, downsell), conversions, timing, FX-impacts.
Review and present related reporting including ARR, NRR and standard weekly and monthly board reporting.
Analyze recurring revenue actuals and provide detailed variance analysis to understand achievement compared to budget and forecast down to the customer/product/unit level and provide recommendations on business changes to meet or exceed targets. Includes tracking down any errors and following up with the necessary teams to get systems corrected.
Track and report on all renewal bookings and cohorted renewal rates and drivers - includes managing Salesforce (or other systems as necessary) reports and dashboards to provide real time business visibility, calculating renewal team achievements against quotas, and monitoring impact of conversions to ensure accuracy for renewal and non-renewal bookings, renewal rates and drivers, as well as related credits and revenue impacts.
Support the calculation and administration of variable compensation for non-commission and non-Services participants and plans.
Build strong relationships with stakeholders across the organization to foster collaboration and information sharing
What you’ll need:
Bachelor's degree in Finance, Accounting, Economics, or related field; Master's degree preferred
15 years of relevant work experience in finance or accounting
Business partnering experience, preferably in a software development or technology focused environment
Excellent communication skills, with the ability to clearly present complex financial information to non-financial stakeholders
Strong analytical skills, with the ability to identify and solve complex financial problems
Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders
Must be a power user in MS Excel.
Ideally would have excellent skills utilizing Salesforce and Adaptive. NetSuite experience is a plus.
If you are a strategic thinker with a passion for financial analysis and a track record of supporting business growth, we encourage you to apply for this exciting opportunity.
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We are seeking a talented and experiencedLinux System Administratorto join our team. The ideal candidate will be responsible for managing our hosted Linux systems to ensure high availability, security, and optimal performance. Additionally, the candidate will be responsible for communication to all levels and should have excellent customer service skills and be comfortable in a customer facing role. The System Administrator plays a crucial role in provisioning and delivering services requested by Cloud customers and ensuring smooth Cloud Operations. This role will involve close collaboration with various internal and customer-facing teams and operations teams to deploy, monitor, and troubleshoot various applications and services hosted on our servers.
As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.
Note: The role will require the person to support in night shifts ( 10 pm IST to 7 am IST)
Responsibilties:
Install, configure, maintain, and upgrade Cloud Infrastructure environments.
Design, deploy, and manage cloud infrastructure, ensuring scalability, security, and reliability.
Manage and maintain Linux including installation, configuration, and patching.
Implement and maintain security measures to protect servers and data, including firewall configurations, access controls, and encryption.
Monitor system performance and resource utilization, identifying and resolving issues to ensure uptime and responsiveness.
Collaborate with internal and customer-facing teams to deploy applications and troubleshoot issues in a timely manner.
Automate repetitive tasks and workflows using scripting languages such as Bash, Python, Ansible, Terraform and other tooling.
Implement backup and disaster recovery solutions to ensure data integrity and business continuity.
Work closely with operations teams to ensure the smooth conduct of Cloud Operations and deliver high-quality services to customers.
Change Management:
Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.
Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.
Execute environment creation, environment cloning, and server migration/upgrade projects for Cloud customers including A & A+ customers.
Service Request, Incident Management & Problem Management:
Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs). The incidents assigned are of a more complex and critical nature for this position.
Key technical resource for handling outage situations and RCA creation.
Root cause analysis of high complexity issues that are recurring in nature by working closely with the Cloud Problem Management team. Employs DMAIC approach to problem solving.
Continual Improvement:
Provide suggestions for improvement and draft work instructions for activities that do not have documented instructions
Develop training/mentoring plans for team members
Evaluate new products so as to ensure readiness within the team for future RFCs
Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science.
Certifications in RHCE and AWS preferrred.
4 to 7 years experience as a Linux System adminstrator in eCommerce Domain.
Knowledge of network communications, web development, security, database systems
Skilled in Linux, Apache, MySQL, Tomcat
Experience with working in multinational, multi-cultural teams (desirable).
Multi-tasking, good communicator, eager to learn
Good Analytical & Technical skills and ability to understand the business needs.
Good communication in English (written and verbal) is required.
You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.
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As a Systems Architect for QAD, you will be responsible for the design, description and managing the development of solutions to support our client's business strategies. You’ll be leading and/or supporting initiatives and introducing technical visions for a solution within the Enterprise Architecture Framework.
You will work within the Observability/Engineering team to design, implement, enhance and maintain current and future QAD products and tools. You’ll perform software architecting and engineering functions and mentor junior software engineers as well as assist management with preparation of documents and materials related to project planning, architecting documenting and scheduling, etc.
You’ll work closely with stakeholders to ensure the sound development and implementation of software solutions. You will also facilitate resolution of conflicts that arise during the development lifecycle through effective partnership with stakeholders at all levels of the organization. Optionally you’ll lead projects from initial idea through deployment, including the beta and alpha phases of a product deployment and you’ll stay abreast of new technologies to ensure QAD offerings are as current as possible.
This is a fully remote opportunity, based in India.
Note: The role will require the person to support in EMEA shifts ( 1 pm IST to 11 pm IST - any 9 hour shift)
Responsibilties:
Analyze, develop, enhance and maintain software applications/products and tools. Includes creation of design specification, development and unit testing of source code, review of source code, schema design, prototyping, helping other developers understand designs, and documentation.
Create automation tools to improve internal processes.
Manage and enhance processes used for continuous integration, automated builds, source code control and test environment set-up.
Review and identify improvement opportunities within the full SDLC that will lead to higher quality and more efficient processes.
Document and communicate areas of concern for development operations.
Serve as a source of architectural and technical domain knowledge for the QAD product line and the tools that support it.
Provide training/mentoring to O&M and A&E engineers.
Lead rollout of new solutions to the Observability and Engineering teams.
Review solutions that will be rolled out and its corresponding project documents of other teams to provide feedback.
Perform analysis of business and customer requirements to determine product specifications and ensure that solutions conform to current industry standards.
Identify and implement best practices.
Work with management to evolve software architecture based on evolving system requirements and industry trends and technologies.
Assist IT, Observability and Engineering with resolving customer issues involving integration, performance, deployment or any other issues that negatively impact the user experience.
Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science.
1-3 years of Architecture and Engineering experience. Infrastructure and administration with the focus on Linux
Highly preferable: Ansible, GIT, Jenkins, Python
Preferable: Icinga, Zabbix, CloudWatch, Salt, Rundeck, C#, JavaScript, HTML, SQL, PHP and XML
Driving through customer strategies in often complex, mixed technology environments.
Balancing technological and business solutions to address client needs.
Defining features, requirements and development phases against which delivery must be made.
Developing solution specifications in line with business strategies and appropriate frameworks.
Integration Architectures and incorporating how solutions can be integrated and interact within one another.
Business Architecture and how the analysis of the current business operating model will be impacted by change, which is driving the need for solution design.
Process improvement and or new process development are also a key area.
Enterprise Architecture collaboration and continuous improvement in supporting principals, standards, policies and technology strategy.
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TheOn Boarding Specialist is responsible for instantiating QAD Cloud customer environments following pre-defined work instructions and leveraging both automated and manual processes.
Note: The role will require the person to support in EMEA shifts ( 12 pm IST to 9 pm IST)
Responsibilties:
1) Perform technical Service Instantiation for QAD Cloud customer environments:
Server and Operating System deployment for both Linux and Windows
QAD Application deployment including core ERP and divisional products
QAD Add-on product deployments
3rd Party Product (3PP) deployments
Determines best practices around Cloud Ops implementation of QAD application systems as well as integration with custom and 3rd party systems.
Stay updated with the technologies and products introduced into the QAD application ecosystem.
Other tasks/activities as assigned
2) Create documentation and perform administrative duties related to Service Instantiation for QAD Cloud customer environments:
Connectivity instructions
Readiness Handover Checklist
FDA Installation Qualification documentation
Maintain JIRA ticket status
Other tasks/activities as assigned
Professional degree: BE/ B Tech/ MCA/Bsc Comp/IT ( University degree in engineering or computer science, or equivalent experience)
Minimum 3-5 years in AWS and Linux operating System.
Having Exposure to QAD Product architecture as well as familiarity & experience with a wide range of technologies including RDBMS (e.g. Progress OpenEdge, Microsoft SQL Server, MariaDB, etc.),
Operating Systems (both Redhat Linux & Microsoft Windows server), application & web servers (e.g. OpenEdge, Apache, Apache Tomcat, Microsoft IIS, etc.), middleware technologies (e.g. Boomi, Ignition, etc.).
Familiarity with basic concepts of networking.
Linux experience is a must
Must be able to manage priorities particularly during periods of high stress.
Strong analytical and problem solving skills.
Effectively able to depict complex systems through diagrams and documentation.
Excellent interpersonal skills to work with cross-functional teams. Able to effectively present technical information to non-technical audiences.
SQL knowledge & industry relevant certifications like OCP, RHCE etc. are good to have.
Experience with working in multinational, multi-cultural teams (desirable).
Good Analytical & Technical skills and ability to understand the business needs.
Good communication in English (written and verbal) is required.
You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.
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We are seeking Associate Network Administrator to join our dynamic IT team. The ideal candidate will have a solid background in network concepts, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.
What you’ll do:
Other Program / Supplemental Training:cloud and firewall technologies certifications is plus
1-3 years experience as a Network Adminstrator.
Computer skills:MS Office, window and linux operations systems basic , troubleshooting knowledge
Key Skills:
- Juniper SRX / Fortigate firewalls ( certification is plus)
- Cloud technologies - primarily AWS ( certification preferred)
- Configuring / troubleshooting - remote VPN / IPSec VPN
- Network routing and access troubleshooting
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QAD has a Professional Services Consultant position available in our Services team. This position is fully remote and based in Poland. Fluent communication skills in both German and English are highly valued for this position. Your responsibilities will include administration, setup and configuration, consulting our customers, analysis and collaborating closely with the Project Management team. This position reports directly to the Resource Manager - Supply Chain.
This is fully remote role from Poland.
What you’ll do:
Administration, Setup and configuration of various customer systems based on our own B2B application
Consulting our customers in the optimal use of our software and provide potential solutions
Continues learning our own B2B application and solution
Analysis and consulting of our customers regarding new or existing customer requirements, partly on site
Requirement gathering and work on solutions within our own B2B application
You work closely with your colleagues from the Project Management department and Technical team
Provide User training on designed solution
What you’ll need:
Successfully completed commercial or technical education and/or a degree preferred in business, computer science or similar fields
A high affinity for IT topics, the ability to work in a team, customer orientation as well as very good communication skills
Robust knowledge of MS Excel and modern internet applications (e.g. CRM/Jira)
Very good (C1) English skills
Good (C1) German language skills preferred (good for the German customers)
Professional experience in customer support in a B2B IT environment
4-5 years of experience on handling services customer projects
Willingness to travel (up to 10% of working hours)
Nice to have:
Knowledge on Supplier- customer relationships, Purchasing Domain, Sourcing domain, Automotive domain etc.
HTML and Java script basic knowledge (at least read and understand high level), no technical knowledge is required
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The Domestic Tax Principal will lead domestic tax planning and compliance. The ideal candidate will be the primary contact for domestic tax issues that arise within the organization. This person will guide tax planning initiatives from adoption through implementation to ensure full compliance with legal requirements and tax aspects of financial statements. Focus on tax operational aspects of business transformations, M&A activity, and Onesource system upgrades to achieve operational and cost efficiencies. Improve existing domestic tax processes related to intercompany activities and transfer pricing to ensure processes are complete, consistent, and operationally efficient. Manage tax audits, domestic compliance, and the quarterly tax provision. Build strong relationships inside and outside the organization through thoughtful collaboration and mentoring. Lead the US tax compliance function and collaborate with the International tax to improve efficiencies within the foreign provision process. Other responsibilities include domestic issue identification and analysis, staying current on domestic tax matters, coordination across the tax department and other functions outside of tax, and interacting with outside auditors.
What you will do
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As a Business Development Representative, you will be responsible for driving lead generation and business development activities. You will partner closely with Marketing to drive incremental returns from all marketing campaigns and promotions, as well as leverage creative thinking skills and data to uncover new business opportunities. This position requires a true hunter mentality with the ability to manage and work to uncover new business opportunities that align with our manufacturing and supply chain solutions.
What You’ll Do:
Who You Are:
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We are seeking a highly motivated and experienced Product Owner to join our dynamic team. In this role, you will be responsible for leading and driving the research and development efforts for QAD’s Foreign-Trade Zone (FTZ) solution. As a Product Owner, you will be a crucial link between the business stakeholders, R&D teams, and technical development teams, ensuring that our Foreign-Trade Zone solutions are innovative, competitive, profitable, and meet the evolving needs of our clients.
Key Responsibilities:
1. Product Vision:Work closely with Product Management to develop and maintain a clear product vision, strategy, and roadmap for our Foreign-Trade Zone products. This includes understanding market trends, legislative landscape, client feedback, and technology advancements.
2. Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, ensuring alignment with business objectives and client needs.
3. R&D Alignment: Collaborate and work closely with cross-functional teams to ensure on-time and on-budget delivery of product features and enhancements.
4. Feature Definition: Create detailed feature specifications, user stories, and acceptance criteria, ensuring a clear understanding of the desired outcomes for development teams.
5. Prioritization:Prioritize product features based on incremental revenue, strategic value, competitive differentiation, client impact, and technical feasibility.
6. Iteration Planning: Participate in Agile development processes, define sprint goals, and ensure the team's work aligns with the product roadmap.
7. Product Testing: Collaborate with quality assurance and testing teams to ensure product quality, and conduct user acceptance testing.
8. Market and Competitive Analysis: Continuously monitor the FTZ market and competitive landscape to identify opportunities for product improvement and innovation. This may include Thomson Reuters, Descartes, MIC, E2Open, OCR-inc and others. Digest FTZ intelligence from analysts, thoughtleaders, and competitors to be aware of new trends and technologies.
9. User Experience (UX):Work with UX/UI designers to create user-friendly and visually appealing interfaces, considering user needs and feedback.
10. Stakeholder Communication:Maintain open and transparent communication with stakeholders, ensuring that they are informed about the product's progress and any potential issues.
11. Product Launch:Plan and execute product launches, including go-to-market strategies, user training, and documentation.
12. Product Performance Tracking: Establish and monitor key performance indicators (KPIs) to assess the product's success and make data-driven decisions for further improvements.
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We are seeking a skilled and experienced Network Systems Engineer to join our dynamic IT team. The ideal candidate will have a solid background in network administration, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.
What you’ll do:
Other Program / Supplemental Training:cloud and firewall technologies certifications is plus
4-5 years experience as a Network Adminstrator.
Computer skills:MS Office, window and linux operations systems basic , troubleshooting knowledge
Key Skills:
- Juniper SRX / Fortigate firewalls ( certification is plus)
- Cloud technologies - primarily AWS ( certification preferred)
- Configuring / troubleshooting - remote VPN / IPSec VPN
- Network routing and access troubleshooting
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