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Guardant Health


Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. The Guardant Health Oncology Platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has launched liquid biopsy-based Guardant360 and GuardantOMNI tests for advanced stage cancer patients. These tests fuel development of its LUNAR program, which aims to address the needs of early stage cancer patients with neoadjuvant and adjuvant treatment selection, cancer survivors with surveillance, asymptomatic individuals eligible for cancer screening and individuals at a higher risk for developing cancer with early detection.

Guardant Health is hiring a Remote Account Manager I - New Brunswick, NJ - Oncology Sales

Job Description

Responsibilities

  • Drive opportunities in current clients
  • Work with existing accounts and build processes to identify patients and send samples.
  • Responsible for overall customer service and account management
  • Work to ensure timely sample acquisition
  • Driving tests per customer in current accounts
  • Drive the process of ordering in current customers
  • Streamlines customer service
  • Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
  • Identify and develop opportunities between oncology clients and GHI.
  • Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Ensure team objectives are met.
  • Work effectively with individuals across multiple departments throughout Guardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

  • 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
  • Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
  • Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
  • Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
  • Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
  • Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
  • Excellent negotiation and customer service skills.
  • Outstanding strategic sales account planning skills.
  • Superior listening and problem-solving skills.
  • Ability to handle sensitive information and maintain a very high level of confidentiality.
  • Demonstrate customer support abilities throughout the sales cycle.
  • Impeccable verbal communication and presentation skills.
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, a manager.
  • Problem-solving, decision-making, and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments.
  • Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
  • Frequent travel ( > 50%) throughout the territory as needed.

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Guardant Health is hiring a Remote Account Executive, Miami South, FL - Oncology Sales

Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

  • Drive strategic business expansion/collaboration opportunities with the following: 
    • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
    • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
  • Structure detailed strategic plans for gaining and retaining new and existing clients.
  • Maximize client-bill contracting opportunities
  • Implement laboratory services agreements (LSA’s) with bill account institutions
  • Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
  • Identify and develop partnering opportunities between prospective oncology clients and GHI.
  • Promote and drive compliance with new web-based molecular information tools for all clients.
  • Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Monitor the performance of sales to ensure objectives are met
  • Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
  • Work effectively with individuals across multiple departments throughout Guardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

  • 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
  • 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
  • Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
  • Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
  • Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
  • Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
  • Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
  • Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
  • Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
  • Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
  • Excellent negotiation and customer service skills
  • Outstanding strategic sales account planning skills
  • Superior listening and problem solving skills
  • Ability to handle sensitive information and maintain a very high level of confidentiality
  • Demonstrate consistent closing abilities throughout the sales cycle
  • Impeccable oral and verbal communication and presentation skills
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, manager
  • Problem solving, decision making and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments
  • Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

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Guardant Health is hiring a Remote Associate Director, Business Development-UK Based

Job Description

Position Summary:

In this role, you’ll support the BioPharma Business Development team to grow Guardant Health’s Biopharma business. You’ll play a key role in developing and maintaining existing customers while also building new customer relationships, and supporting the development of new accounts.

 

Essential Duties and Responsibilities:

• You’ll work closely with drug development companies to build partnerships using ctDNA based clinical trial services for biomarker discovery and development. You’ll manage new account onboarding activities including, lead generation, CRM data entry, due diligence and contract negotiation while also supporting strategic account initiatives, identifying and making new connections.

• You’ll guide and educate potential partners, whether biomarker researchers, translational medicine scientists, clinical development or global commercial teams. You will be critical to identifying and closing new companion diagnostic opportunities as they arise from clinical trial services.

• As well as being externally focused, you’ll be well connected internally to address customer needs, working across functions to solve problems, find solutions and deliver an outstanding customer experience. Groups you’ll interact with regularly include Research Operations, Alliance Management, Bioinformatics, Quality, Medical Affairs, Legal, and Finance.

• Collaboration is a key success factor. You’ll partner and problem solve with people across the research, clinical and business groups, must be able to influence and shape opinions and help teams reach decisions and deliver on customers’ needs.

• In coordination with Biopharma leadership, you will develop a strategy to expand existing transactional business to more fully integrated partnerships across Guardant’s suite of capabilities.

• You will partner closely with the EU commercial team to leverage synergies between the clinical and biopharma business segments and articulately communicate Guardant’s global value proposition to biopharma partners.

Qualifications

Qualifications:

• You have prior business development, sales, and/or consulting experience.  You have worked within biopharma, diagnostics, CROs, or in a related life sciences area, and have knowledge of sequencing technologies.

• You have a strong desire to communicate complex business justifications, develop and close successful cross-functional collaborations, and bring in repeat business from multiple customers.

•  You have in-depth knowledge of oncology, companion diagnostics, and requirements to support global clinical trials.

• You have knowledge of the European clinical diagnostics market, including regulatory and reimbursement landscape.

• You are independent and self-starting, and will pro-actively chase leads and opportunities, but also work with the team to build and support processes and bring the best of the company to a customer.

• You can build and service multiple opportunities simultaneously, balancing emerging relationships with on-going ones, addressing needs on time.

• You are able to qualify customers’ needs and motivations, and can successfully influence them. You have strong contracting and presentation skills, are good at problem solving, and have a good analytic skillset.

• You are motivated to grow the business, not just your patch, and see the broader team succeed. You are able to prioritize and focus on the important, not just the urgent.

•  You have a BA/BS scientific and/or business degree with 8-10 years of experience  (Advanced degree, M.B.A. highly desired)

 

#LI-RL1

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Guardant Health is hiring a Remote Key Account Manager (Northeast)

Job Description

The field-based  Key Account Manager is responsible for the effective promotion & integration to integrated delivery networks (IDNs), Academic Centers, Health Systems and other large health care providers within the designated territory.  The Key Account Managers will cultivate and develop strategic relationships with assigned IDNs and Health Systems and reduce barriers for the field force to access the health care professionals affiliated with the system.  The Key Account Managers will partner with the field sales force team to plan, coordinate, and pull through upon integration.

Essential Duties and Responsibilities:

  • Prospect and target to identify early adopter and generate interest in Guardant Health products and services 
  • Meet and exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards.
  • Drive strategic business expansion/collaboration opportunities with the following:  Academic Centers, Large Health Systems, IDNs.
  • Develop and implement a business plan in line with brand strategy to support launch.
  • Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
  • Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GH leadership.
  • Structure detailed strategic plans for gaining and retaining new and existing clients.
  • Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies.
  • Work effectively with individuals across multiple departments throughout GH.
  • Collaborate and coordinate with all sales positions (VP of Sales, NSD’s, RSD’s, and AE’s) to ensure successful attainment of company goals and objectives.
  • Embrace, embody, and always represent the Guardant Health company culture to external and internal constituents.
  • Demonstrate GH’s Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
  • Support and comply with the company’s Compliance, Regulatory and Quality Management System policies and procedures.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • This is a field-based role. Ability to travel approximately 50% of working time within assigned area and some travel outside of assigned area for regional or national meetings.
  • Must meet customer office access requirements.

Qualifications

  • 5+ years of direct key account management/direct customer-facing sales experience in testing, vaccines, or biopharma setting with a history of 1) consistent closing abilities throughout the sales cycle and 2) proven past performance that has met and exceeded expectations.
  • Current relationships with key Health Systems and IDNs preferred in assigned territory.
  • Proven experience of Launch success including system approval, integration and pull through.
  • Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
  • Comfortable communicating, presenting, selling at a high level in an organization (C-Suite, Senior Executives).
  • Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills.
  • Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities.
  • Ability to maintain an outstanding level of market, customer, distribution, and product knowledge necessary to accomplish sales and marketing objectives.
  • Ability to handle sensitive information and maintain a very high level of confidentiality.
  • Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
  • Strong administrative skills and sophistication to manage business in complex environments.
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
  • Effective and regular utilization of Salesforce.com.
  • Information Systems, or equivalent years of industry experience
  • Experience with sales/marketing of products or services directly to health systems, hospitals, and Integrated Delivery Networks (IDNs).
  • Experience in a sales development or key account management role during a product launch.
  • Experience with business expansion/collaboration opportunities with the following: Academic Centers, Large Health Systems, IDNs.
  • Outstanding strategic sales account planning skills.
  • Excellent negotiation, problem-solving and customer service skills.

Work Environment:

Employee may be required to lift routine office supplies and use office equipment.  Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment.  Ability to sit for extended periods of time.

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Guardant Health is hiring a Remote Account Executive - Southern Georgia - Oncology Sales

Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

  • Drive strategic business expansion/collaboration opportunities with the following: 
    • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
    • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
  • Structure detailed strategic plans for gaining and retaining new and existing clients.
  • Maximize client-bill contracting opportunities
  • Implement laboratory services agreements (LSA’s) with bill account institutions
  • Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
  • Identify and develop partnering opportunities between prospective oncology clients and GHI.
  • Promote and drive compliance with new web-based molecular information tools for all clients.
  • Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Monitor the performance of sales to ensure objectives are met
  • Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
  • Work effectively with individuals across multiple departments throughout Gardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

  • 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
  • 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
  • Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
  • Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
  • Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
  • Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
  • Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
  • Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
  • Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
  • Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
  • Excellent negotiation and customer service skills
  • Outstanding strategic sales account planning skills
  • Superior listening and problem solving skills
  • Ability to handle sensitive information and maintain a very high level of confidentiality
  • Demonstrate consistent closing abilities throughout the sales cycle
  • Impeccable oral and verbal communication and presentation skills
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, manager
  • Problem solving, decision making and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments
  • Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

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Guardant Health is hiring a Remote Reimbursement Specialist I – Follow Up and Appeals ( Remote and 3-Days Hybrid Options)

Job Description

As a Reimbursement Specialist – Follow Up and Appeals, you play an important role in the overall success of the company. Working with our billing tool provider, you will drive payment for our services, and by partnering with colleagues in Finance and Client Services. You will facilitate optimized billing processes and operations that are aligned with Guardant Health’s mission and values.
You’re responsible for tracking, reporting and addressing complex outstanding claims. You will work to troubleshoot EOBs, appeal non-covered & low pay claims, follow-up on claims, and drive positive coverage determinations through external appeals. You will manage documentation for appropriate payer communication, correspondence, and insurance claim research.
Essential Duties and Responsibilities:
• Accurate data entry of information into computer systems including notating accounts accurately
• Provide reimbursement assistance to patients while providing superior customer service and respect to patients and their families
• Resolves most patient concerns or complaints without escalation
• Effectively verify and communicate to patients and their families insurance eligibility, billing, collections and payment responsibilities
• Proves track record of written appeals with success
• Correctly interpret EOB’s for follow-up and/or appeals
• Follow appropriate HIPAA guidelines provide medical records to primary care provider, insurance carriers, referred providers and patients per patient request
• Work well individually and in a team environment accomplishing set goals
• Performs other related duties as assigned

Qualifications

  • A minimum of 1 year of recent experience in both professional and facility coding, billing, and collections with high volume and/or multiple accounts
  • Experience with contacting and following up with insurance carriers on denials, filing reconsideration requests, formal appeals, and negotiations
  • Experience working with a broad range of payers and have appealed to state-level agencies or external-level review with IRO/IRBs.
  • Basic math skills to accurately interpret payment & adjustment transactions (must be able to read & understand an EOB)
  • Must be proficient using a computer, and data entry, and have above average typing skills
  • Intermediate to advanced MS Office including Excel
  • Familiarity with laboratory billing, Xifin, EDI enrollment, merchant solutions, payer portals, and national as well as regional payers throughout the country is a plus
  • High school diploma or equivalent

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Guardant Health is hiring a Remote Account Manager I, Detroit North, MI - Oncology Sales

Job Description

Responsibilities

  • Drive opportunities in current clients
  • Work with existing accounts and build processes to identify patients and send samples.
  • Responsible for overall customer service and account management
  • Work to ensure timely sample acquisition
  • Driving tests per customer in current accounts
  • Drive the process of ordering in current customers
  • Streamlines customer service
  • Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
  • Identify and develop opportunities between oncology clients and GHI.
  • Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Ensure team objectives are met.
  • Work effectively with individuals across multiple departments throughout Guardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

  • 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
  • Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
  • Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
  • Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
  • Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
  • Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
  • Excellent negotiation and customer service skills.
  • Outstanding strategic sales account planning skills.
  • Superior listening and problem-solving skills.
  • Ability to handle sensitive information and maintain a very high level of confidentiality.
  • Demonstrate customer support abilities throughout the sales cycle.
  • Impeccable verbal communication and presentation skills.
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, a manager.
  • Problem-solving, decision-making, and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments.
  • Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
  • Frequent travel ( > 50%) throughout the territory as needed.

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Guardant Health is hiring a Remote Supervisor, Reimbursement Patient Access

Job Description

The Supervisor, Reimbursement Patient Access is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives and our billing vendor. The Supervisor, Reimbursement Patient Access must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

Essential Duties and Responsibilities:

  • Supervise a team of Reimbursement Patient Access Specialist.
  • Meet regularly with the team.
  • Meet regularly with individual staff members
  • Approve timecards and time off requests
  • Ensure timely and accurate resolution of financial cases and patient outreach
  • Perform regular audits to verify all data was entered correctly and insurance is valid
  • Ensure processes are evaluated and updated to align with sample volume and policy changes
  • Verify incoming requisitions for payment type and data accuracy.
  • Check incoming requisitions for insurance, Medicare, Medical, etc. patient eligibility.
  • Contact clients and patients to obtain or verify billing data.
  • Contact clients and patients with information on our Financial Assistance Program.
  • Export data from LIMS; upload data into various applications for benefits eligibility and patient information.
  • Document all phone calls and follow up activities.
  • Contact physicians and other medical personnel to obtain missing information pertaining to billing.
  • Adhere to Standard Operating Procedures (SOP’s) pertaining to Reimbursement, Patient Pre-Billing and FAP Procedure.
  • Perform quality checks to ensure accuracy of data entry.
  • Appropriately field calls for reimbursement and billing.
  • Other administrative duties.

Qualifications

  • Bachelor of Arts or Science in Biomedical Laboratory Science, Clinical Science or related field preferred
  • Ability to work as part of a team comprised of internal employees, contractors and
managers.
  • Ability to multitask and take on various projects.
  • Ability to work with self-discipline, good judgment and independence in a dynamic office setting.
  • Excellent written, verbal communication skills are required, as is computer proficiency.
  • Solid experience using Salesforce and Microsoft Office.
  • Flexibility with respect to working hours based on operational need.
  • Ability to lift up to 10lbs.

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Guardant Health is hiring a Remote Clinical Science Liaison, Oncology, Arizona (Field Based)

Job Description

This is a field based role in Arizona*

The Clinical Science Liaison, Oncology provides scientific and technical leadership while educating community based physicians with the most current study findings (abstracts and publications) encouraging the clinical value of Guardant Health’s product(s). The Clinical Science Liaison, Oncology, seeks opportunities to engage with physicians to review real-world cases and address questions related to test reports. The Clinical Science Liaison, Oncology seeks opportunities to further progress understanding of our novel diagnostic technologies. The Clinical Science Liaison, Oncology identifies opportunities for collaboration on relevant research projects and other projects of mutual interest.

The Clinical Science Liaison, Oncology ensures a strong scientific partnership between Medical Affairs and Commercial. The Clinical Science Liaison, Oncology builds relationships with local/regional professional societies and health plans to provide education regarding emerging abstracts and publications relevant to molecular testing as those entities make policy.

The Clinical Science Liaison, Oncology plays an integral role in accelerating the advancement of patient care through demonstrated intrinsic motivation, curiosity, persistence and collaboration.

Essential Duties and Responsibilities:

  • Provide scientific and technical leadership to ensure professional and credible relationships with key community physicians, and KOLs to promote understanding and adoption of our novel diagnostic technologies
  • Be a resource for community physicians to evaluate and provide guidance on interpretation of real-world patient test reports
  • Facilitate educational growth and understanding through the presentation of scientific content to Medical providers and their staff.
  • Identify opportunities for collaboration with KOLs to present at scientific forums such as national and regional specialty society meetings, as well as other strategic industry medical needs.
  • Synopsize and educate key staff regarding emerging abstracts and publications relevant to molecular testing
  • Facilitate medical and scientific field intelligence that could include list of providers/ investigators in specific tumor types. Elicit feedback on current and future products and share with our internal commercial and research divisions. Understand competitive research activities in active or planned study sites, generate insights from investigators on challenges and opportunities for sponsored clinical trials – and communicate, where appropriate, within Guardant.
  • Prepare and present clinical requests for information related to institutional guidelines or pathways

Qualifications:

  • Terminal degree in a scientific field of study (Genetic Counselor, NP/PA, Pharm.D., Ph.D., M.D. or academic equivalent such as Associate Professor position).
  • Clinical expertise or related experience in Oncology is required. Minimum of 1-3 years of healthcare experience in the pharmaceutical or biotech industry
  • Experience working with clinicians to build consensus around new products and/or services
  • Track record of independent presentation at major academic centers or within the community setting resulting in product adoption
  • Prior experience in the introduction of a novel new clinical product is highly desired

Additional Skills

  • Applies advanced knowledge of the biotechnology, diagnostics and pharmaceutical industry to advance the medical and scientific objectives our diagnostic company.
  • Proficiency in Excel, Word, Power Point, and other software skills; Excellent written/verbal communication skills.
  • Ability to work independently and remotely while maintaining a strong teamwork ethic
  • Multi-dimensional in abilities to work on simultaneous tasks, work cross-team and at different levels of the organization, whether internal or external relationships to the organization
  • Self-directed, intrinsically motivated, flexible to changes in an ever-changing dynamic environment
  • Strong problem-solving skills, good attention to detail, time management skills and personal initiative
  • Exceptional human relations skills to coordinate the accomplishment of tasks through other people
  • Ability to elicit and answer clinical questions in groups ranging from individuals to larger didactic roundtables and meetings

Work Environment:

Extensive travel required up to 3-4 days/overnights per week to meet with KOLs, attend physician education talks and conference, including specialty society scientific meetings (will require some weekend work). Travel is estimated to be approximately 75%

Office may be home-based, and involves extensive use of computer and keyboard while in home office

#LI-RL1

 

 

 

Qualifications

Qualifications:

  • Terminal degree in a scientific field of study (Genetic Counselor, NP/PA, Pharm.D., Ph.D., M.D. or academic equivalent such as Associate Professor position).
  • Clinical expertise or related experience in Oncology is required. Minimum of 1-3 years of healthcare experience in the pharmaceutical or biotech industry
  • Experience working with clinicians to build consensus around new products and/or services
  • Track record of independent presentation at major academic centers or within the community setting resulting in product adoption
  • Prior experience in the introduction of a novel new clinical product is highly desired

Additional Skills

  • Applies advanced knowledge of the biotechnology, diagnostics and pharmaceutical industry to advance the medical and scientific objectives our diagnostic company.
  • Proficiency in Excel, Word, Power Point, and other software skills; Excellent written/verbal communication skills.
  • Ability to work independently and remotely while maintaining a strong teamwork ethic
  • Multi-dimensional in abilities to work on simultaneous tasks, work cross-team and at different levels of the organization, whether internal or external relationships to the organization
  • Self-directed, intrinsically motivated, flexible to changes in an ever-changing dynamic environment
  • Strong problem-solving skills, good attention to detail, time management skills and personal initiative
  • Exceptional human relations skills to coordinate the accomplishment of tasks through other people
  • Ability to elicit and answer clinical questions in groups ranging from individuals to larger didactic roundtables and meetings

Work Environment:

Extensive travel required up to 3-4 days/overnights per week to meet with KOLs, attend physician education talks and conference, including specialty society scientific meetings (will require some weekend work). Travel is estimated to be approximately 75%

Office may be home-based, and involves extensive use of computer and keyboard while in home office

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Guardant Health is hiring a Remote Marketing Manager, International

Job Description

The Marketing Manager executes impactful marketing strategies across Europe, Canada, and Latin America for the Guardant Health portfolio and supports our partner labs in driving awareness and adoption of liquid biopsies. This role involves leveraging market insights, crafting promotional content copy, and collaborating with teams to implement diverse marketing activities that ensure the organization's products stand out in the market. If you have gained first experience in medical-related Marketing, are hands-on and ready to contribute to making a tangible impact for patients, this role offers a unique opportunity.

Responsibilities

  • Analyse customer insights, market analysis, and marketing best practices to build successful strategies.
  • Develop and implement a Regional Marketing plan in close coordination with the Global Marketing team and the country management to support the Guardant Health product portfolio and enable the success of our partner labs
  • Lead cross-functional efforts to create sales and marketing material specific to the EUAA region.
  • Support the Medical Affairs team and our external partner laboratories in implementing educational activities through digital and other channels.
  • Monitor sales trends for Guardant Health products and provide insightful dashboards to the regional and country management teams.
  • Collaborate with the Global and AMEA Marketing team to share best practices and ensure Marketing resources are efficiently leveraged across the company.
  • Reporting progress and updates to the International Management Team.

 

 

Qualifications

 

  • 3-5 years of experience in diagnostic or pharmaceutical marketing.
  • Proven success in developing marketing plans and campaigns through digital channels as well as organising conferences and events
  • Ability to work in a team, communicate proactively, manage multiple projects and work in a fast-paced environment meeting critical deadlines.
  • Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish marketing objectives.
  • Must be proficient with all Microsoft Office products – particularly PowerPoint and Excel.
  • Proficiency in English

 

Education: BA/BS degree or equivalent in marketing, business, life science, communication or project management qualification strongly preferred.

Work Environment:

This is a home-based office position. The Marketing Manager has the ability to travel internationally up to 20% and for some trips involving longer stays. Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed on a desk.

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Guardant Health is hiring a Remote Account Executive - Denver South, CO - Oncology Sales

Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

  • Drive strategic business expansion/collaboration opportunities with the following: 
    • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
    • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
  • Structure detailed strategic plans for gaining and retaining new and existing clients.
  • Maximize client-bill contracting opportunities
  • Implement laboratory services agreements (LSA’s) with bill account institutions
  • Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
  • Identify and develop partnering opportunities between prospective oncology clients and GHI.
  • Promote and drive compliance with new web-based molecular information tools for all clients.
  • Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Monitor the performance of sales to ensure objectives are met
  • Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
  • Work effectively with individuals across multiple departments throughout Guardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

  • 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
  • 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
  • Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
  • Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
  • Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
  • Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
  • Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
  • Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
  • Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
  • Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
  • Excellent negotiation and customer service skills
  • Outstanding strategic sales account planning skills
  • Superior listening and problem solving skills
  • Ability to handle sensitive information and maintain a very high level of confidentiality
  • Demonstrate consistent closing abilities throughout the sales cycle
  • Impeccable oral and verbal communication and presentation skills
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, manager
  • Problem solving, decision making and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments
  • Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

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Guardant Health is hiring a Remote Account Manager I - Denver South, CO - Oncology Sales

Job Description

Responsibilities

  • Drive opportunities in current clients
  • Work with existing accounts and build processes to identify patients and send samples.
  • Responsible for overall customer service and account management
  • Work to ensure timely sample acquisition
  • Driving tests per customer in current accounts
  • Drive the process of ordering in current customers
  • Streamlines customer service
  • Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
  • Identify and develop opportunities between oncology clients and GHI.
  • Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Ensure team objectives are met.
  • Work effectively with individuals across multiple departments throughout Guardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

  • 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
  • Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
  • Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
  • Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
  • Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
  • Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
  • Excellent negotiation and customer service skills.
  • Outstanding strategic sales account planning skills.
  • Superior listening and problem-solving skills.
  • Ability to handle sensitive information and maintain a very high level of confidentiality.
  • Demonstrate customer support abilities throughout the sales cycle.
  • Impeccable verbal communication and presentation skills.
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, a manager.
  • Problem-solving, decision-making, and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments.
  • Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
  • Frequent travel ( > 50%) throughout the territory as needed.

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Guardant Health is hiring a Remote Client Services Associate II

Job Description

The Client Services Associate II is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

 

Essential Duties and Responsibilities:

  • Perform duties of Client Services Associate.
  • Assist in training new employees.
  • Act as a mentor to the Client Services Associates.
  • Participate and/or support department projects as assigned by Leadership.
  • Ability to handle a higher case load or additional Account Managers as defined by Leadership.
  • Manage elevations when other members of Leadership are not available.
  • Assist Leadership with case audits for trainees as needed

Qualifications

  • Bachelor’s degree preferred.
  • High school diploma, or its equivalent required plus experience.
  • Ability to work as part of a team comprised of internal employees, contractors and
managers.
  • Ability to multitask and take on various projects.
  • Ability to work with self-discipline, good judgment and independence in a dynamic office setting.
  • Excellent written, verbal communication skills are required, as is computer proficiency.
  • Solid experience using Salesforce.com and Microsoft Office.
  • Flexibility with respect to working hours based on operational need.

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Guardant Health is hiring a Remote Account Executive - Fort Worth, TX - Oncology Sales

Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

  • Drive strategic business expansion/collaboration opportunities with the following: 
    • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
    • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
  • Structure detailed strategic plans for gaining and retaining new and existing clients.
  • Maximize client-bill contracting opportunities
  • Implement laboratory services agreements (LSA’s) with bill account institutions
  • Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
  • Identify and develop partnering opportunities between prospective oncology clients and GHI.
  • Promote and drive compliance with new web-based molecular information tools for all clients.
  • Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Monitor the performance of sales to ensure objectives are met
  • Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
  • Work effectively with individuals across multiple departments throughout Guardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

  • 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
  • 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
  • Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
  • Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
  • Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
  • Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
  • Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
  • Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
  • Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
  • Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
  • Excellent negotiation and customer service skills
  • Outstanding strategic sales account planning skills
  • Superior listening and problem solving skills
  • Ability to handle sensitive information and maintain a very high level of confidentiality
  • Demonstrate consistent closing abilities throughout the sales cycle
  • Impeccable oral and verbal communication and presentation skills
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, manager
  • Problem solving, decision making and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments
  • Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

See more jobs at Guardant Health

Apply for this job

Guardant Health is hiring a Remote Account Manager I, Fort Worth, TX - Oncology Sales

Job Description

Responsibilities

  • Drive opportunities in current clients
  • Work with existing accounts and build processes to identify patients and send samples.
  • Responsible for overall customer service and account management
  • Work to ensure timely sample acquisition
  • Driving tests per customer in current accounts
  • Drive the process of ordering in current customers
  • Streamlines customer service
  • Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
  • Identify and develop opportunities between oncology clients and GHI.
  • Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Ensure team objectives are met.
  • Work effectively with individuals across multiple departments throughout Guardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

  • 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
  • Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
  • Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
  • Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
  • Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
  • Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
  • Excellent negotiation and customer service skills.
  • Outstanding strategic sales account planning skills.
  • Superior listening and problem-solving skills.
  • Ability to handle sensitive information and maintain a very high level of confidentiality.
  • Demonstrate customer support abilities throughout the sales cycle.
  • Impeccable verbal communication and presentation skills.
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, a manager.
  • Problem-solving, decision-making, and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments.
  • Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
  • Frequent travel ( > 50%) throughout the territory as needed.

See more jobs at Guardant Health

Apply for this job

Guardant Health is hiring a Remote Account Executive - Nashville, TN - Oncology Sales

Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

  • Drive strategic business expansion/collaboration opportunities with the following: 
    • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
    • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
  • Structure detailed strategic plans for gaining and retaining new and existing clients.
  • Maximize client-bill contracting opportunities
  • Implement laboratory services agreements (LSA’s) with bill account institutions
  • Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
  • Identify and develop partnering opportunities between prospective oncology clients and GHI.
  • Promote and drive compliance with new web-based molecular information tools for all clients.
  • Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Monitor the performance of sales to ensure objectives are met
  • Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
  • Work effectively with individuals across multiple departments throughout Guardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

  • 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
  • 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
  • Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
  • Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
  • Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
  • Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
  • Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
  • Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
  • Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
  • Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
  • Excellent negotiation and customer service skills
  • Outstanding strategic sales account planning skills
  • Superior listening and problem solving skills
  • Ability to handle sensitive information and maintain a very high level of confidentiality
  • Demonstrate consistent closing abilities throughout the sales cycle
  • Impeccable oral and verbal communication and presentation skills
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, manager
  • Problem solving, decision making and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments
  • Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

See more jobs at Guardant Health

Apply for this job

Guardant Health is hiring a Remote Account Manager I, Nashville, TN - Oncology Sales

Job Description

Responsibilities

  • Drive opportunities in current clients
  • Work with existing accounts and build processes to identify patients and send samples.
  • Responsible for overall customer service and account management
  • Work to ensure timely sample acquisition
  • Driving tests per customer in current accounts
  • Drive the process of ordering in current customers
  • Streamlines customer service
  • Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
  • Identify and develop opportunities between oncology clients and GHI.
  • Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Ensure team objectives are met.
  • Work effectively with individuals across multiple departments throughout Guardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

  • 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
  • Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
  • Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
  • Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
  • Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
  • Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
  • Excellent negotiation and customer service skills.
  • Outstanding strategic sales account planning skills.
  • Superior listening and problem-solving skills.
  • Ability to handle sensitive information and maintain a very high level of confidentiality.
  • Demonstrate customer support abilities throughout the sales cycle.
  • Impeccable verbal communication and presentation skills.
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, a manager.
  • Problem-solving, decision-making, and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments.
  • Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
  • Frequent travel ( > 50%) throughout the territory as needed.

See more jobs at Guardant Health

Apply for this job

Guardant Health is hiring a Remote Account Manager I, Manhattan South - Oncology Sales

Job Description

Responsibilities

  • Drive opportunities in current clients
  • Work with existing accounts and build processes to identify patients and send samples.
  • Responsible for overall customer service and account management
  • Work to ensure timely sample acquisition
  • Driving tests per customer in current accounts
  • Drive the process of ordering in current customers
  • Streamlines customer service
  • Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
  • Identify and develop opportunities between oncology clients and GHI.
  • Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Ensure team objectives are met.
  • Work effectively with individuals across multiple departments throughout Guardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

About You

  • 2-3 years of customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
  • Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
  • Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
  • Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
  • Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
  • Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
  • Excellent negotiation and customer service skills.
  • Outstanding strategic sales account planning skills.
  • Superior listening and problem-solving skills.
  • Ability to handle sensitive information and maintain a very high level of confidentiality.
  • Demonstrate customer support abilities throughout the sales cycle.
  • Impeccable verbal communication and presentation skills.
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint.
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, a manager.
  • Problem-solving, decision-making, and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments.
  • Demonstrate GHI's Values by acting with integrity, respect, and trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
  • Frequent travel ( > 50%) throughout the territory as needed.

See more jobs at Guardant Health

Apply for this job

Guardant Health is hiring a Remote Account Executive - Los Angeles East, CA - Oncology Sales

Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

  • Drive strategic business expansion/collaboration opportunities with the following: 
    • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
    • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
  • Structure detailed strategic plans for gaining and retaining new and existing clients.
  • Maximize client-bill contracting opportunities
  • Implement laboratory services agreements (LSA’s) with bill account institutions
  • Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
  • Identify and develop partnering opportunities between prospective oncology clients and GHI.
  • Promote and drive compliance with new web-based molecular information tools for all clients.
  • Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Monitor the performance of sales to ensure objectives are met
  • Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
  • Work effectively with individuals across multiple departments throughout Gardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

  • 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
  • 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
  • Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
  • Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
  • Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
  • Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
  • Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
  • Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
  • Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
  • Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
  • Excellent negotiation and customer service skills
  • Outstanding strategic sales account planning skills
  • Superior listening and problem solving skills
  • Ability to handle sensitive information and maintain a very high level of confidentiality
  • Demonstrate consistent closing abilities throughout the sales cycle
  • Impeccable oral and verbal communication and presentation skills
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, manager
  • Problem solving, decision making and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments
  • Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

See more jobs at Guardant Health

Apply for this job

Guardant Health is hiring a Remote Customer Excellence Specialist (Hybrid)

Job Description

The Customer Excellence Specialist will be a key member of the Client Services (Center of Excellence) Organization. This new position will work in a matrix organization to resolve complex issues with customers, train internal and external partners and execute process improvements projects to improve customer experience 

  • Provide specialized customer support to key accounts and partner with customers and internal product teams to successfully implement new initiatives like digital ordering system (portal, EMR)  

  • Create content and SOPs for launches, train Client Services team members and external partners 

  • Assist in developing and executing knowledge management resources for the department 

  • Manage projects related to developing and implementing best practices for the Client Services team, introduce process excellence across the organization to improve overall performance 

  • Evaluate and implement new Customer Service/Experience tools and software platforms and incorporate this knowledge into the improvement initiatives 

  • Collaborate with other departments to develop and enhance processes efficiencies between the functional areas to ensure that SOPs and best practices for each team are met 

  • Help develop the audit program for the department and collaborate with SMEs to implement it 

  • Collaborate with the software team to test enhancements leading to improvements in operational efficiencies 

  • Represent the Voice of the Customer and the needs of the team in cross-functional meetings 

  • Demonstrate flexibility and adaptability in a fast-paced dynamic environment 

Qualifications

  • This role is located in Palo Alto, CA and requires being onsite on Mondays, Tuesdays, and Thursdays.  

  • BS degree in Biological Sciences or a similar discipline is required. Process improvement experience (Lean, Kaizen) is a plus 

  • 5+ years of process development or improvement, project management, customer support/problem solving experience in pharma, diagnostic, medical device, biotech or healthcare setting is required 

  • Proficient verbal and written communication skills; including experience in writing SOPs and ability to consolidate, analyze, and present data required 

  • Experienced in training in classroom and/or virtual setting  

  • Prior experience working with Product and Software Development teams is preferred 

  • Prior experience implementing knowledge management tools and learning software is preferred 

  • Experienced with Excel (statistical functions), CRM, data visualization tools (example of tools: Power BI, SFDC, Tableau), learning and quality management software 

  • Demonstrated proficiency in simplifying clinical oncology technical material and terminologies into easily understood format is desired 

  • Able to manage cross-functional projects and analyze sophisticated situations and recommend solutions 

  • Ability to liaise with external partners and travel domestically and internationally (up to 20%) for training and company meetings is required 

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