Ability to travel Remote Jobs

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9h

Technical Account Manager - Network Services

Bachelor's degree ● Ability to travel ● wordpress ● c++ ● backend

Cloudflare is hiring a Remote Technical Account Manager - Network Services

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Job Location | Remote US

About the department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. At Cloudflare, Technical Account Managers (TAMs) are part of our Global Customer Support organization and work directly with customers to ensure a consistent and high level of support. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What you'll do

The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Enterprise customers. TAM’s responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with their respective customer(s) and provide proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, partnering with the Customer Success and Account Team members.

To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.

As a TAM aligned with Cloudflare’s Network Services products and with a working understanding of Layer 3 and 4 functionality, you’ll closely engage with customers who integrate these solutions into their Cloudflare configuration, addressing their primary support needs.

Responsibilities

  • Serve as primary technical support contact.
  • Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
  • Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
  • Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. 
  • Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
  • Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
  • Ability to travel up to 25% of the time. 
  • Ability to work one weekend every quarter. 
  • Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
  • Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
  • Understand client sentiment, own internal and customer facing escalations, and provide product support.
  • Ensure support tickets are solved in a timely manner.
  • Maintain and expand working technical knowledge of Cloudflare products.
  • Single threaded owner of technical support issues, working with backend teams as needed.
  • Work with global TAM’s to ensure coverage on critical issues.
  • Ensure rapid Incident response.
  • Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

Examples of desirable skills, knowledge and experience

  • Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc).
  • Experience in security products and technologies (e.g Firewall, IPS, DDoS).
  • Experience in system integration and multi-vendor environments & data center deployments.
  • Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL, etc.) towards identifying and escalating to the necessary teams to drive towards a solution.
  • Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
  • Have the business acumen of working with Fortune 500 companies and their leadership team.
  • Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works.
  • Passionate about Cloudflare products, helping customers, and building strong relationships across organizations.

Compensation

Compensation may be adjusted depending on work location.

  • For Colorado-based hires: Estimated annual salary of $127,000- $155,000.
  • For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $142,000 - $174,000
  • For Bay Area-based hires: Estimated annual salary of $149,000- $183,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

See more jobs at Cloudflare

Apply for this job

9h

Technical Account Manager - Developer Platform

Bachelor's degree ● Ability to travel ● sql ● wordpress ● c++ ● backend

Cloudflare is hiring a Remote Technical Account Manager - Developer Platform

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Job Location | Remote US

About the department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. At Cloudflare, Technical Account Managers (TAMs) are part of our Global Customer Support organization and work directly with customers to ensure a consistent and high level of support. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What you'll do

The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Enterprise customers. TAM’s responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with their respective customer(s) and provide proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, partnering with the Customer Success and Account Team members.

To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.

As a TAM aligned with Cloudflare’s Developer Platform products, you’ll be working closely with customers who use these solutions as an integral part of their Cloudflare configuration, addressing their primary support needs.

  • Serve as primary technical support contact.
  • Document and maintain technical profiles for customers to ensure a globally consistent and smooth support experience.
  • Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
  • Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
  • Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. 
  • Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
  • Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
  • Ability to travel up to 25% of the time. 
  • Ability to work one weekend every quarter. 
  • Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
  • Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
  • Understand client sentiment, own internal and customer facing escalations, and provide product support.
  • Ensure support tickets are solved in a timely manner.
  • Maintain and expand working technical knowledge of Cloudflare products.
  • Single threaded owner of technical support issues, working with backend teams as needed.
  • Work with global TAM’s to ensure coverage on critical issues.
  • Ensure rapid Incident response.
  • Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

Examples of desirable skills, knowledge and experience

  • Baseline understanding of at least one programming language, preferably JavaScript.
  • Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
  • Familiarity with modern development tools and systems.
  • Have the business acumen of working with Fortune 500 companies and their leadership team.
  • Experience with edge computing products and technologies (serverless computing, object storage, key-value stores, SQL, etc.).
  • Basic troubleshooting skills and methodologies towards identifying and escalating to the necessary teams to drive towards a solution.
  • Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works.
  • Passionate about Cloudflare products, helping customers, and building strong relationships across organizations.

Compensation

Compensation may be adjusted depending on work location.

  • For Colorado-based hires: Estimated annual salary of $127,000- $155,000.
  • For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $142,000 - $174,000
  • For Bay Area-based hires: Estimated annual salary of $149,000- $183,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

See more jobs at Cloudflare

Apply for this job

9h

Technical Account Manager

Bachelor's degree ● Ability to travel ● wordpress ● c++ ● backend

Cloudflare is hiring a Remote Technical Account Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Location: Remote, Mexico

To the attention of candidates (Mexico City): 
Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

About the department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.  

What you'll do

The Technical Account Manager (TAM) will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Premium customers. TAM’s responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with the relevant customer and provide proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs,partnering with the Customer Success and Account Team members.

To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.

Responsibilities

  • Serve as primary technical support contact.
  • Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
  • Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. 
  • Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
  • Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
  • Ability to travel up to 25% of the time. 
  • Ability to work one weekend every quarter. 
  • Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
  • Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
  • Understand client sentiment, own internal and customer facing escalations, and provide product support.
  • Ensure support tickets solved in a timely manner.
  • Maintain and expand working technical knowledge of Cloudflare products.
  • Single threaded owner of technical support issues, working with backend teams as needed.
  • Work with global TAM’s to ensure coverage on critical issues.
  • Ensure rapid Incident response.
  • Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

See more jobs at Cloudflare

Apply for this job

11h

Senior Customer Success Manager

ExperianCalifornia, CA, Remote
Ability to travel

Experian is hiring a Remote Senior Customer Success Manager

Job Description

This Senior Customer Success Manager will support 2 Account Executive's across retail and cpg current clients and is responsible for upselling and renewing critical contracts.

  • Management of existing customer contracts and relationships in order to drive successful current contracts and upsell/increase revenue for data enrichment and hygiene, identity, audience activation, measurement and insights data services.
  • Daily management of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments. Coordinates resources to ensure client satisfaction and ROI.
  • Educate and inform clients/prospects on new and existing products and use cases with ongoing consultation to clients to uncover business challenges and offer data recommendations. Utilize product experts as a resource.
  • Communication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations.
  • Work with internal teams to develop solutions that helps solves clients’ data and marketing objectives. Advises client on industry best practices and proactively recommend solutions to address gaps/opportunities.
  • Personally responsible for achieving a sales revenue quota in conjunction with Account Executive.
  • Collaborates on account planning and organization with Account Executive to identify data sales opportunities.
  • Execute basic contracts for standard products and services.
  • Responsible for regular status calls inclusive of financial forecasting with Sales Leadership with existing portfolio.
  • Works with Service Delivery team to scope out projects and then work with Pricing to discuss project and obtain price quote.
  • Work cohesively with operations, solution support, product management and marketing personnel to ensure product and service education is delivered to assigned portfolio.
  • Works with wide range of internal groups - Operations, Product, Strategy, Legal, Compliance and Finance.
  • Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines etc.
  • Develop highly effective relationships across all client/prospect base and internal departments.
  • Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; evangelize EMS across many use cases at client.

Qualifications

  • BS/BA or equivalent experience
  • 10+ years of sales/marketing experience
  • Retail and CPG industry experience
  • Digital Marketing experience
  • Retail Media Network experience
  • Demonstrated ability to use customer service skills to grow and cultivating client relationships
  • Highly organized to manage large project portfolio with varying levels of details
  • Ability to manage multiple fast-moving projects essential
  • Ability to analyze data and present industry specific insights to clients
  • Self-starter; genuine curiosity and passion for ad tech and marketing and drive to grow career in this industry
  • Proficient in Microsoft Office Suite
  • Ability to travel – approx. 20% of time

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1d

Clinical Research Associate I

ErgomedRaleigh, NC, Remote
Ability to travel

Ergomed is hiring a Remote Clinical Research Associate I

Job Description

Performs on-site or remote Pre-Study, Initiation, Interim, and Close-Out monitoring visit activities to ensure that facilities and staff at the investigational site continue to be adequate for the conduct of the study

Identifies the investigators and verifies that the investigator has adequate qualifications, resources, facilities, equipment and staff to conducting the clinical study throughout the study period.

Trains investigational site staff as necessary

 

 

Qualifications

  • College/University degree in Life Sciences or an equivalent combination of education, training & experience
  • Demonstrated experience as a Site Coordinator or similar, working on oncology trials
  • Ability to plan, multitask and work in a dynamic team environment
  • Communication, collaboration, and problem-solving skills
  • Ability to travel

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1d

Senior Clinical Research Associate

ErgomedMississauga, Canada, Remote
Ability to travel

Ergomed is hiring a Remote Senior Clinical Research Associate

Job Description

Performs on-site or remote Pre-Study, Initiation, Interim, and Close-Out monitoring visit activities to ensure that facilities and staff at the investigational site continue to be adequate for the conduct of the study 

Identifies the investigators and verifies that the investigator has adequate qualifications, resources, facilities, equipment and staff to conduct the clinical study throughout the study period. 

Trains investigational site staff as necessary 

When applicable, supports preparation of regulatory and / or EC submissions 

Participates in mentoring/training of new staff as well as performing co-monitoring visits, to assess junior staff performance. 

 

Qualifications

College/University degree in Life Sciences or an equivalent combination of education, training & experience 

Extensive on-site monitoring experience in phase 2/3 trials, ideally with experience of complex trials in oncology or rare disease 

Full working proficiency in English and French

Ability to plan, multitask and work in a dynamic team environment 

Communication, collaboration, and problem-solving skills 

Ability to travel nationally 

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1d

Senior Category Leader - Recycled Film/LDPE

Fortune BrandsNew London, NC, Remote
Ability to travel

Fortune Brands is hiring a Remote Senior Category Leader - Recycled Film/LDPE

Job Description

As the Sourcing Leader for Recycled Film/LDPE (low density polyethylene) for our Fiberon brand, you will be responsible for sourcing and procuring Low-Density Polyethylene (LDPE) recycled film and pellets as well as securing new suppliers and building relationships with said suppliers. The ideal candidate will have a background in supply chain and sourcing of LDPE or experience on the recycled sales side of LDPE recycled film and pellets.

Work Location: This is a remote position. Strong preference for candidates located in the Southeastern region. 

  • Sourcing and procuring Low-Density Polyethylene (LDPE) recycled film and pellets.
  • Sourcing and securing new suppliers, building relationships, and executing the sourcing strategy.
  • Scope and lead projects to reduce cost, improve productivity, reduce supplier risk, and/or increase capacity.
  • Understands LDPE commodity markets and negotiates competitive pricing with suppliers.
  • Collaborate with Fiberon leadership to provide market conditions and align sourcing strategies and negotiations with the business strategy.
  • Responsible for the execution of process improvement projects. 

Qualifications

  • Minimum 5 years experience in global sourcing or purchasing environment, with at least 2 years sourcing LDPE products.
  • History of acquiring, qualifying, and developing new LDPE suppliers and supply chains to secure capacity to support business growth.
  • Strong analytical, negotiating, and relationship skills.
  • Strong communication skills to influence and persuade cross-functional teams and company leadership. 
  • Strategic thinking, forward-looking.
  • Ability to travel as needed.

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1d

Enterprise Account Executive

AcquiaRemote - Australia
Ability to travel ● drupal ● c++

Acquia is hiring a Remote Enterprise Account Executive

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s CoE is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!

The Enterprise Account Executive, will be tasked to develop, own and handle closing new business in Australia. Responsibilities include ensuring that prospective customers have the best possible experience and finding the right mix of Acquia offerings for their needs. The ideal candidate cultivates deep relationships with prospective customers, partnering with them to resolve their needs and delivering premier service.

The ideal candidate will have deep experience with solution selling of sophisticated enterprise software with preferable background around web development, Cloud/SaaS, Web Analytics, Marketing Automation, Web Content Management or Social Software.

Responsibilities:

  • Develop and execute a go-to-market strategy for Acquia's offerings the APJ region.
  • Identify and establish relationships with key corporate C-level representatives through prospecting, marketing leads and expansion of existing contacts within accounts
  • Build and nurture a strong sales pipeline and forecast, through discovery calls and meetings
  • Drive the sales process and handle the contract and approval process of new deals, including brokering on price and getting approvals including contract terms
  • Meet or exceed set Quota targets and Key Performance Indicators (KPI’s) for sales based activities
  • Completes required reports by deadline, maintains accurate forecast
  • Handle all information in Salesforce.com
  • Contribute to the development of sales strategy through input of ideas and suggestions to senior management team
  • Build awareness for Drupal and Acquia within large Enterprises and System Integrators
  • Build and nurture relationships with new and existing Acquia partners

Qualifications:

  • History of exceeding quota
  • Experience with SaaS technologies. Preferably around website development or Web Content Management
  • A clear understanding of current social media capabilities and their impact on businesses of all sizes
  • Demonstrated ability to handle both direct and indirect opportunities
  • Significant experience in a new business Sales role ideally within a similar start up and high growth organization
  • Based in Australia

Attributes:

  • Highly motivated, over achiever, great teammate
  • A high level of intensity to work with an experienced, motivated leadership team focused on creating a significantly sized company in a short timeframe
  • A passion for excellence including an innate desire to build a metric driven business
  • Excellent thought leadership traits with the ability to successfully drive fundamental changes in web strategies
  • Strong analytical and writing abilities
  • Outstanding presentation skills
  • Strong work ethic
  • Ability to travel

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

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1d

Field Service Representative

Veolia Environnement SAHarrisburg, PA, Remote
Ability to travel

Veolia Environnement SA is hiring a Remote Field Service Representative

Job Description

Field Service Representative - Ultra Filtration & Membrane Bioreactor

As a Field Service Representative, you will safely provide commissioning and aftermarket support to a diverse group of industrial and municipal customers primarily focused on our ultrafiltration (UF) and membrane bioreactor (MBR) product line. 

What you will be responsible for:
-Review customer plant installations and compare against VWTS reference drawings (P&IDs, electrical schematics, general arrangement, etc.)
-Monitor equipment performance and operation
-Conduct maintenance and calibration activities on various treatment plant instrumentation
-Perform analytical testing such as: turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, in addition to various other site-specific testing requirements
-Carry out mechanical, electrical, process and controls troubleshooting on equipment such as valves, air compressors, ejectors pumps, blowers, instrumentation, and automation hardware
-Perform installation & maintenance activities on various UF membrane configurations
-Provide customers with informal training around operation and maintenance of their system
-Provide customers with detailed technical summaries of work performed during service visits
 

    Qualifications

    What will you bring to the table (Skills/Experience Required):
    -High School Diploma / GED / Home School Certification OR international equivalent and 2+ years’ experience of service/maintenance or equivalent in an industrial environment
    -Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in Instrumentation, Controls or programming and/or water treatment equipment including ultrafiltration and/or membrane bioreactors
    -Working experience with PLC control systems, PLC programming and troubleshooting is preferred
    -Ability to travel extensively- primarily in the U.S.
    -Valid Driver’s License
    -Demonstrated ability to work independently and remotely with project teams
    -Strong oral and written communication skills
    -Ability to meet all customer site requirements  

    What will you enjoy from working with us?
    · Recognition for your hard work and achievements!
    · Opportunity for new challenges! We are growing!
    · Competitive pay and benefits including 401k!
    · Paid training!
    · Strong leadership team!
     

    Why do people love working here?
    -Recognition and rewards for your hard work and achievements!

    -Opportunity for new challenges – We’re growing and love to promote from within!

    -Competitive pay, benefits (including company matched 401k), paid training, and time off!

    -An excellent leadership team and a collaborative culture where you’ll be part of something special!


    At WTS, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive benefits that include:

    • Health & Life Insurance
    • Paid Vacation & Sick Time
    • Paid Holidays
    • Parental Leave
    • 401(k) Plan
    • Flexible Spending Accounts
    • AD&D Insurance
    • Disability Insurance

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    2d

    Customer Success Manager

    Insight SoftwareAustralia, Australia, Remote
    Ability to travel

    Insight Software is hiring a Remote Customer Success Manager

    Job Description

    Responsibilities

    • Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
    • Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue 
    • Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.  
    • Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
    • Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
    • Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
    • Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
    • Lead one or more special projects to enhance Customer Success goals and processes
    • Participate in cross-functional reviews of product lines
    • Train and mentor on-demand talent
    • Other duties as assigned

     

    Achievements/ Goals

    • Complete Onboarding process (90 Days)
    • Assume responsibilities of management of customer portfolio
    • Complete renewal process for portfolio
    • Engage customer in COR and regular communication cadence
    • Participate in cross functional meetings.

     

     

    Qualifications

    Qualifications/ Requirements

    • Bachelor’s Degree, preferably in business or related field
    • At least 1 year in a customer-facing or Customer Success role within a software or software-as-a-service organization.
    • Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive
    • High level of agility and ability to manage change
    • Ability to work proactively and constructively in a fast-paced, collaborative, matrixed team environment
    • Ability to travel up to 20%

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    2d

    Senior Account Manager

    Synchrony GroupWest Chester, PA, Remote
    Bachelor's degree ● Ability to travel ● Dynamics ● Design

    Synchrony Group is hiring a Remote Senior Account Manager

    Job Description

    Under the direction of the Account Director, the Senior Account Manager, has primary responsibility for helping and managing specific Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives including, client development, and retention. This individual is also responsible for developing compelling briefs and Statements of Work (SOW) to guide internal team members and to leading internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative pharmaceutical advertising and marketing initiatives. In addition, the Manager understands client challenges and leads internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client development, relationships, and satisfaction, and the overall strategy, development, and execution of assigned Accounts Services activities.

    Job Duties

    Primary responsibilities include:

    • Develop and execute strategies to grow revenue that meets and exceeds assigned objectives, including client development, retention, organic growth, and annual planning
      • Ensure that existing client revenue goals are achieved
      • Lead the development, presentation, and selling of high-quality deliverables
      • Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field.
      • Partner with Medical to provide best-in-class strategy and strategically-aligned support
      • Actively participate in client presentations, selling and defending the agency's point of view
      • Strong scientific and clinical skills and experiences
      • Represent the organization in an appropriate manner
         
    • Support the Account Director in new business efforts with potential clients
      • Support the development and implementation of new business development opportunities as requested by the Account Director
      • Support the Account Director in the creation and submission of RFPs, proposals (proposal writing is required), and pitch decks
         
    • Day to day lead for the internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative pharmaceutical advertising and marketing initiatives
      • Demonstrated ability to manage key constituent relationships with over 2 million dollars of business
      • Attend client meetings, conference call and live, and clearly and effectively communicate key learnings and action items to the team and client
      • Manage client strategy and objectives in balance with needs of internal team and organization
      • Initiate projects and serve as internal “project owner” or “project champion”
        • Lead effort to define project strategic objectives and budget, including completion of Strategic Brief (when applicable), Project Brief, and all SOWs
        • Lead kickoff meeting with clients, vendors, and/or key opinion leaders
        • Review all deliverables to ensure project objectives, quality standards, and client expectations are being met and that project supports overarching strategy
        • Monitor and manage assigned activities to ensure timely delivery of products and services
      • Ensure all content/messaging and design is consistent with product strategy, communications objectives, and client expectations
      • Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
      • Be a positive force for enhancing the work culture, consensus-building, and internal communications
         
    • Manage the budgets (eg, forecast, expenses, accruals) for individual projects
      • Develop client(s) SOWs or project initiation forms (PIFs) independently
      • Monitor budget and hours, and communicate financial details and changes in scope
        to client and management. Partner with client to resolve any financial issues.
      • Verify that billing schedule milestones are communicated to Finance

    Key Competencies

    • Effective interpersonal skills, with a strong focus on account services, strategic marketing/advertising and businesses processes
    • Ability to manage outcomes to win-win resolution
    • Ability to present ideas and supporting rationale to internal and external teams in an effective manner
    • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
    • Effective leadership skills with a strong focus on account services, strategic advertising/marketing, and businesses processes
    • High level of integrity, confidentiality, and accountability
    • Demonstrated ability to manage key constituent relationships
    • Able to identify key issues; creatively and strategically overcome challenges or obstacles
    • Effective attention to detail and a high degree of accuracy
    • Excellent analytical thinking, planning, prioritization, and execution skills
    • Strong marketing and advertising skills and experiences
    • Expert communicator both verbally and in writing
    • Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics

    Qualifications

    Requirements

    • Bachelor's degree required
    • Minimum of 3 years’ experience in advertising and account/client services support in pharmaceutical marketing
    • History of successful management of more than 1 million dollars of fee/year
    • Specific industry and/or therapeutic expertise is required
    • Substantial experience leading print, digital, and video advertising initiatives

    Working Conditions

    • Ability to travel as client needs require
    • Ability to attend and conduct presentations
    • Ability to commit to extra and/or nontraditional hours as client needs

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    2d

    Associate Director, Sales

    NielsenIQChicago, IL, Remote
    Bachelor's degree ● Ability to travel

    NielsenIQ is hiring a Remote Associate Director, Sales

    Job Description

    About this Job  

    This role will be responsible for leading sales engagements of NielsenIQ’s advanced analytics solutions across numerous assigned NielsenIQ Acquisition account targets. The focus will be acquiring new business through the development of meaningful client relationships and closing deals. The goal is to expand our Advanced Analytics solutions within assigned accounts by possessing the unique attributes of a hunter/seller. This role will collaborate with Solution Architects and Client Success team members throughout the sales cycle. As an individual contributor, this role will drive deals to successful outcomes across complex sales phases in a timely manner while generating new product ideas and bringing the voice of the customer back to product management.  

    Responsibilities  

    • Develop relationships to sell our analytics solution within your assigned accounts.  

    • In this Specialty Sales role, use your consultative/challenger selling skills to identify client business needs, qualify, probe, scope and sell in NielsenIQ advanced analytics services. Achieve an annual Revenue/Sales target.  

    • Attend several annual conferences/tradeshows.  

    • Self-start and proactively prospect within your assigned accounts to drive initial purchases.  

    • A consummate juggler to manage multiple projects simultaneously.  

    • Manage sales pipeline reporting and proper CRM hygiene with excellence.  

    • Become proficient in NielsenIQ advanced analytics services, systems, and software tools.  

    • Develop Account Plans and rigor to drive growth within your assigned accounts.  

    • Representing voice of customer to internal product development, product marketing, communications, and delivery teams.   

    • With a high degree of urgency, uncover and disseminate retailer, manufacturer, and competitive intelligence.   

    • Work highly collaboratively with other cross functional NIQ partners.   

    • Contribute to assigned projects as needed 
        

    A little bit about you   

    Are you a passionate, client-focused salesperson with a deep sense of urgency and accountability to deliver against financial targets? Can you effectively tell a story that captures the audience, no matter what level, and bring them along your journey? Are you able to work collaboratively as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution? 

    Qualifications

    • Bachelor's degree required; Masters degreed favored  

    • 5-8 years’ consultative sales experience (SaaS / DaaS)

    • Previous experience selling data/analytics to CPG manufacturers and/or retailers, preferred

    • Leadership experience a plus (may lead team in future) 

    • Ability to translate data knowledge into tactical and strategic solution frameworks; advanced data analytic sales preferred  

    • Excellent written and verbal communication skills; ability to articulate complex issues in a concise and polished manner to a diverse audience  

    • Ability to travel up to 25%  

    Our Benefits

    • Flexible working environment
    • Health insurance
    • Parental leave
    • Life assurance

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    2d

    Vendor Relations Lead

    SquareAtlanta, Georgia, Remote
    Ability to travel ● Design

    Square is hiring a Remote Vendor Relations Lead

    Job Description

    The Vendor Relations Lead is responsible for developing, executing, and ensuring the success of our 3PN (Third Party Network) Vendor strategy. You will play a critical part in redefining and managing our current seller onboarding processes. We are seeking someone with expertise in the On-Site 3PN installation realm, coupled with an understanding of networking and hardware infrastructure. You should possess experience managing vendor relationships, implementing oversight programs, handling multifaceted projects involving multiple stakeholders, optimizing processes, and prioritizing seamless customer onboarding experiences.

    You Will:

    • Collaborate with Sales and our Global Seller Onboarding team to align and execute our onsite install strategy.
    • Oversee the day-to-day performance and operations of our 3PN network, including:
      • Develop new workflows aimed at reducing internal and external SLAs.
      • Monitor third-party Service Level Agreements (SLAs) and implementing remediation plans.
      • Provide ongoing insights and project communications in collaboration with the Sales and Onboarding teams.
      • Partner with the Learning & Development team to create Square hardware training programs for the technician network and ensuring vendor adherence to the necessary training.
    • Negotiate, renew, and optimize partner contracts. Manage contract terms, oversee renewals, and conduct periodic reviews.
    • Establish success metrics within each market based on vendor capabilities and historical performance.
    • Be the primary point of contact for vendor performance-related issues, resolving escalations and providing solutions.
    • Stay updated with relevant third-party marketplace trends and competition, making recommendations for new or alternative vendors.
    • Produce periodic third-party scorecards, share insights with relevant stakeholders, and utilize these to drive optimal business value from third-party relationships.
    • Keep senior management informed on all aspects of third-party oversight, including critical issue escalations, vendor performance results, significant cost changes, and essential metrics.
    • Facilitate Square’s international expansion efforts by managing the RFP process and IT vendor selection, collaborating with GSO to design and implement success metrics tailored to each market.

    Qualifications

    You Have:

    • 4+ years of work experience managing vendor operations in IT related industries
    • Understanding of Networking and Hardware infrastructure
    • Experience managing BPO operations 
    • Prior experience managing vendor relationships - including contract negotiation, SLA performance analysis, and relationship management. Experience using quantitative and qualitative data to represent the voice of our Sales team and other internal stakeholders in managing vendor relationships
    • Project Management experience
    • Analytics and reporting background, with the ability to build scorecards/dashboards
    • Ability to travel both domestically and internationally (20% of the year)

    Preferred Qualifications: 

    • Experience in contact center forecasting, scheduling and capacity planning
    • Previous experience launching and implementing new outsourced operations, ideally in a global - offshore location
    • Previous work experience developing and implementing process redesigns transitioning from current-state to future-state on a global delivery model
    • Experience negotiating complex contracts, preferably with global BPOs and On-site installation IT Vendors with a  track record in outsourcing benchmarking and market analyses

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    2d

    Developer Advocate

    GitLabRemote
    1 year of experience ● Ability to travel ● c++

    GitLab is hiring a Remote Developer Advocate

    The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

    An overview of this role

    The Developer Advocacy team supports and grows GitLab’s user community by enabling and engaging with GitLab community members through deep technical content, targeted programs, and events.

    As a Developer Advocate, you will help us fulfill our mission by connecting with other developers and GitLab users and sharing your knowledge and experience about GitLab and other leading technologies through blog posts, demos, videos, contributed articles, podcasts, social media, and events. Your content and engagement efforts will foster a community inspired by GitLab and will drive our strategy around increasing awareness, adoption, and contribution to GitLab.

    Developer Advocates understand our customers, our community, their problems, and how GitLab can solve them. You will work closely with our marketing, engineering, product, business development, sales team, and partners. You will be responsible for technical enablement and representing GitLab at key events. In addition, you might write sample code, author client libraries, provide insights to journalists, and work with strategic GitLab partners such as GitLab Heroes, users, and customers to excite and engage our developer communities.

    What You’ll Do  

    • Lead the conversation around technology trends and best practices in the developer community
    • Create engaging content, including blog posts, demos, videos, and technical presentations that educate the GitLab and developer communities
    • Support GitLab’s product and engineering efforts by sharing what you learn while engaging with the wider GitLab community and the tech community, at large
    • Conduct interviews with media via phone, podcasts, video, and in-person
    • Engage and collaborate within GitLab and in the wider community
    • Contribute to the goals of GitLab’s Developer Relations team

    What You’ll Bring  

    • Experience creating software or contributing to open source software
    • At least 1 year of experience giving talks and developing demos, workshops, webinars, videos, and other technical content
    • Meaningful social presence with engaged followers
    • Ability to consistently generate engaging content and manage the fast-moving conference schedule with its CFP deadlines and show dates
    • Self-directed and works with minimal supervision
    • Outstanding written and verbal communication skills with the ability to translate complex technology concepts into simple and intuitive communications
    • Ability to travel up to 20% of the time
    • You share our values and work in accordance with those values
    • Ability to use GitLab

    How GitLab will support you

    Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

     
    Remote-Global

    The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on ourbenefitsandequity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

    California/Colorado/Hawaii/New Jersey/New York/Washington pay range
    $98,000—$210,000 USD

    Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

    Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.

    GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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    2d

    Project Manager for Higher Education Enrollment Marketing Campaigns

    enrollmentFUELChapel Hill, NC Remote
    Master’s Degree ● Ability to travel

    enrollmentFUEL is hiring a Remote Project Manager for Higher Education Enrollment Marketing Campaigns

    CompanyOverview

    enrollmentFUEL is a comprehensive Strategic Enrollment Management (SEM) solutions provider with over 300 years of enrollment management experience. Our holistic, tailored, and institution-specific approach uses detailed analysis, emerging and proven technologies, actionable reporting, and targeted tactics to help client-partners meet enrollment goals. Our services bring together all the elements of admissions and financial aid, including Student Search, digital marketing, effective communication plans, recruitment strategies, scholarship metrics, financial aid policy and process enhancements, CRM solutions, temporary staffing, coaching, and training. enrollmentFUEL is on a mission to delight, champion, and stretch college and university leaders with our winning culture, distinctive core values, and demonstrated expertise.

    PositionOverview

    The Project Manager is responsible for the development, execution, and oversight of assigned client-partner campaigns. Must work with client-partners, vendor-partners, and enrollmentFUEL staff to create solutions and ensure smooth campaign development and execution. The most qualified candidate for this job is someone who has been a Director or AVP on a college or university campus and has five or more years of experience with undergraduate and/or graduate admissions.

    Position Outcome

    The most critical services or results expected from this position:

    • Oversee assigned projects and generate effective student recruitment campaigns and strategies
    • Serve as liaison between enrollmentFUEL, client-partners, other staff, and vendor-partners
    • Implement production schedules for campaign development
    • Provide training, reporting, and interpretation of campaign metrics to client-partners
    • Represent enrollmentFUEL in a professional manner in all work-related activities
    • Accurately reflect and portray the mission of enrollmentFUEL
    • Effectively build meaningful and personal relationships with the client-partners to retain their loyalty

    Essential Duties and Responsibilities

    Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

    • Work directly with the client-partner and Sales to determine needs within parameters outlined in the campaign contract
    • Upon handoff from Sales, must work to build rapport and trust as the client-partner’s primary contact during the campaign build and execution
    • Have a thorough understanding of the products offered and how they can solve customer issues
    • Attend reoccurring meetings with client-partners, answer questions, and follow-up as needed with emails, calls, and/or Basecamp messages
    • Develop campaign precepts and summary of deliverables for reference by the enrollmentFUEL team during campaign build
    • Coordinate campaign development and execution through the Basecamp system (to include message board, to-dos, and calendar)
    • Gather assets needed from the client-partner for campaign development and make available to the project execution team in an organized fashion
    • Define deliverables and set benchmarks and schedule for campaign development
    • Hold the client-partner and campaign development team accountable, while maintaining a positive upbeat demeanor aligned with our core values
    • Write copy as required for campaign elements
    • Review for accuracy and deliver proofs to clients; convey client feedback to development team in an organized and timely manner
    • Monitor schedule and ensure all marketing and report elements are delivered on time
    • Schedule training sessions with the client-partner, as outlined in the contract, to educate staff on best practice interpretation and use of insight provided by the reports and tools enrollmentFUEL offers
    • Monitor reports and keep the client-partner engaged with regular communication and interpretation to maximize campaign success and further the relationship
    • Identify cross-sell and upsell opportunities with client-partners
    • Upon campaign completion, work with enrollmentFUEL Business Intelligence & Analytics team to gather data needed to build an end-of-campaign summary report
    • In coordination with the Account Manager, work to execute a successful retention strategy
    • Serve as an enrollment management expert and advisor for enrollmentFUEL
    • Assist Operations with development of policies and procedures relative to project management
    • Attend staff meetings and staff retreats
    • Write newsletter articles and blogs as needed for enrollmentFUEL, valuing our teaching-learning philosophy
    • Other duties as assigned

    Supervisory Responsibilities

    None

    Qualifications

    • A minimum of five to seven years of experience in enrollment management; experience managing projects on a college or university campus
    • Strong oral, listening, and written communication skills
    • The ability to engage with cabinet-level client constituents and internal project team members
    • Advanced knowledge of computer programs and software
    • Must be self-sufficient in decision-making skills
    • The ability to work under pressure and handle many tasks at once
    • Must be outgoing and have good critical thinking and problem-solving skills
    • Master’s degree preferred; Bachelor’s degree required

    Work Environment and Work Distribution

    Time will be spent in a remote office setting.

    55% - Campaign development, implementation, and client-partner retention

    15% - enrollmentFUEL staff meetings, retreats, and conferences

    15% - Produce reports, research leads, stay abreast of industry practices as a front-line expert

    10% - Prepare presentations and proposals, other administrative tasks (expense reports, etc.)

    5% - General enrollment management work on behalf of enrollmentFUEL

    Physical Demands

    • Visual and auditory acuity with speaking and hearing ability sufficient for headset/phone usage and conversations
    • Manual dexterity sufficient for work on a computer
    • Ability to stand or sit, in alternating fashion, for long periods of time
    • Ability to lift and carry up to 25 pounds, on occasion
    • Ability to travel to work functions out-of-state, when needed

    Travel Required

    Periodic travel required, up to 10%.

    EEOStatement

    enrollmentFUEL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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    4d

    Senior Manufacturing Quality Engineer

    SamsaraRemote - Taiwan
    Ability to travel ● 10 years of experience ● Design

    Samsara is hiring a Remote Senior Manufacturing Quality Engineer

    Who we are

    Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

    Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

    Recent awards we’ve won include:

    Glassdoor's Best Places to Work 2024

    Best Places to Work by Built In 2024

    Great Place To Work Certified™ 2023

    Fast Company's Best Workplaces for Innovators 2023

    Financial Times The Americas’ Fastest Growing Companies 2023

    We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

    Click hereto learn more about Samsara's cultural philosophy.

    About the role:

    As a Manufacturing Quality Engineer, you will spearhead our mission to uphold unparalleled production quality standards across our diverse product range. This paramount role requires an exceptional leader capable of autonomously developing and implementing a comprehensive Quality Management System (QMS) that is not only industry-leading but also adaptable to our unique product portfolio. You will work closely yet independently with product development, manufacturing, and supply chain teams, ensuring all products exceed our stringent quality criteria and performance expectations. Your success in this role hinges on your ability to command respect, foster alignment, and navigate the complexities of working with contract manufacturing partners to achieve our product quality objectives.

    You should apply if:

    • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
    • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
    • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
    • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

    Click hereto learn about what we value at Samsara.

    In this role, you will: 

    • Oversee the entire spectrum of component quality management, from concept to end-of-life, guaranteeing adherence to rigorous quality and reliability standards. This includes understanding manufacturing limitations and setting appropriate quality benchmarks.
    • Lead the definition of quality requirements for critical mechanical and electromechanical components.
    • Develop and align quality control standards and metrology practices to meet product specifications, in partnership with final assembly manufacturing partners and strategic sub-tier suppliers, to ensure uniformity and precision.
    • Utilize advanced analytics for a thorough examination of production data, identifying avenues for product performance enhancement and cost optimization. Employ predictive modeling techniques to proactively identify potential issues before they arise.
    • Coordinate Failure Analysis (FA) initiatives, pinpointing the root causes of component failures and leading corrective actions using the 5-Why analysis. Facilitate FA processes with suppliers to share insights and preventive strategies.
    • Conduct comprehensive quality audits at supplier sites, confirming their compliance with established quality protocols.
    • Evaluate and bring up new component suppliers, managing the qualification journey from tool design and production readiness to comprehensive system validation, ensuring suppliers meet Samsara’s stringent quality requirements.
    • Monitor supplier adherence to new product introduction schedules, ensuring a seamless and stable transition to mass production volumes, meeting product launch timelines.
    • Champion a culture of continuous improvement with suppliers, monitoring Key Performance Indicators (KPIs) to track progress and drive enhancements in quality and reliability.
    • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

    Minimum requirements for the role:

    • BS in Quality Management, Engineering, or a related field, demonstrating a profound understanding of quality standards and methodologies.
    • Minimum of 8-10 years of experience in manufacturing quality management, with a strong preference for backgrounds in high-volume production environments, shipping RF/power/optical-based electronics products in industrial and heavy-duty applications.
    • Strong knowledge of quality standards (e.g., ISO 9001, Six Sigma, Lean Manufacturing) and regulatory requirements, with a track record of applying these in complex manufacturing environments.
    • Exceptional leadership qualities, with the ability to operate independently, make strategic decisions, and influence cross-functional teams and external partners toward achieving quality objectives.
    • Superior analytical and problem-solving skills, capable of conducting sophisticated data analysis to drive quality improvements and cost efficiencies.
    • Ability to travel internationally, depending on project needs.

    At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

    Benefits

    Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

    Accommodations 

    Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click hereif you require any reasonable accommodations throughout the recruiting process.

    Flexible Working 

    At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

    Fraudulent Employment Offers

    Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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    4d

    Strategic Channel Sales Manager (100% remote, Europe only)

    Human EdgeManchester, United Kingdom, Remote
    Ability to travel ● 5 years of experience

    Human Edge is hiring a Remote Strategic Channel Sales Manager (100% remote, Europe only)

    Job Description

    WHAT WILL YOU BE ACCOUNTABLE FOR? 

    • Develop, build and manage relationships with current and prospective channel partners.
    • Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
    • Act as a liaison between Human Edge and assigned channel partners. Responsible for the day-to-day relationship management of channel partners. Establish productive, professional relationships with key personnel in assigned partner accounts.
    • Coordinate the involvement of the Human Edge team, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.
    • Sell through partner organizations to end users in coordination with partner sales resources.
    • Participate in a partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
    • Identifies partner services offerings; working with partner sales resources, services, marketing, etc. develop & launch offerings to point of incremental joint revenue achievement.

    Qualifications

    WHAT ARE WE LOOKING FOR? 

    • Proven experience of driving channel sales within Human Capital sector and our identified channels.
    • At least 5 years of experience selling Human Capital Solutions via channel partnerships.
    • Experience managing partner relationships that are based in developing and delivering solution offerings tied to vendor product.
    • Demonstrated progressive experience selling Human Capital products in assigned territory in a channel model.
    • Effective communicator with excellent interpersonal skills and an ability to build strong relationships with partners and Human Edge teams.
    • Strong personal network within the Human Capital and Private Equity sector.
    • Master's degree in Social Sciences or Economics.
    • Driven, highly motivated and results driven.
    • Ability to travel if needed.

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    5d

    Regional Sales Manager

    SquareTradePhoenix, AZ, Remote
    Ability to travel

    SquareTrade is hiring a Remote Regional Sales Manager

    Job Description

    We are looking for an outgoing, driven individual to join our Field Sales Team. This candidate is a high-performing individual who excels at building relationships and anticipating customer
    needs.  You’ll forge partnerships with key retail leaders and internal partners to drive adoption of our services within an assigned territory.  You’ll also provide insights to our Business
    Development Team that will help shape the future of our products and services. 

     

    What’s Great About This Role?

    • You will have a high degree of day-to-day autonomy along with trust and support from
    • leadership to get the job done.
    • Your contributions will provide a positive and often immediate impact to the business.
    • You will be working for a fast-paced and dynamic company with a “start-up feel.” 
    • You’ll be part of a talented and collaborative team with diverse perspectives.

    What You’ll Be Doing

    • Building relationships with partner senior leadership, store partners, and front-line associates in your territory to provide them with ongoing support for our services.
    • Executing core field functions to grow the business.
    • Supporting and executing new growth initiatives.
    • Working with leadership to prioritize contact and partner initiatives within your territory.
    • Analyzing data and providing insights to proactively manage the business.

    Qualifications

    • Strong written and verbal communication skills.
    • Demonstrated organizational skills and ability to prioritize work and operate independently.
    • Must have the energy and initiative to recognize tasks that need to be accomplished and to take action to fill gaps where necessary.
    • Ability to work in a cross-functional and virtual environment, with stakeholders ranging from corporate level to front-line employees. 
    • Excellent customer service skills.
    • 5+ years of work experience in areas related to retail channels, client relationship building, and/or sales operations. 
    • Proven presentation and public speaking skills.
    • Ability to travel 50-60% of the time.

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    5d

    Copy of Regional Sales Manager

    SquareTradeSalt Lake City, UT, Remote
    Ability to travel

    SquareTrade is hiring a Remote Copy of Regional Sales Manager

    Job Description

    We are looking for an outgoing, driven individual to join our Field Sales Team. This candidate is a high-performing individual who excels at building relationships and anticipating customer
    needs.  You’ll forge partnerships with key retail leaders and internal partners to drive adoption of our services within an assigned territory.  You’ll also provide insights to our Business
    Development Team that will help shape the future of our products and services. 

     

    What’s Great About This Role?

    • You will have a high degree of day-to-day autonomy along with trust and support from
    • leadership to get the job done.
    • Your contributions will provide a positive and often immediate impact to the business.
    • You will be working for a fast-paced and dynamic company with a “start-up feel.” 
    • You’ll be part of a talented and collaborative team with diverse perspectives.

    What You’ll Be Doing

    • Building relationships with partner senior leadership, store partners, and front-line associates in your territory to provide them with ongoing support for our services.
    • Executing core field functions to grow the business.
    • Supporting and executing new growth initiatives.
    • Working with leadership to prioritize contact and partner initiatives within your territory.
    • Analyzing data and providing insights to proactively manage the business.

    Qualifications

    • Strong written and verbal communication skills.
    • Demonstrated organizational skills and ability to prioritize work and operate independently.
    • Must have the energy and initiative to recognize tasks that need to be accomplished and to take action to fill gaps where necessary.
    • Ability to work in a cross-functional and virtual environment, with stakeholders ranging from corporate level to front-line employees. 
    • Excellent customer service skills.
    • 5+ years of work experience in areas related to retail channels, client relationship building, and/or sales operations. 
    • Proven presentation and public speaking skills.
    • Ability to travel 50-60% of the time.

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    6d

    Senior Development Manager, International (Remote)

    International Dairy Queen, Inc.Bloomington, MN, Remote
    8 years of experience ● Master’s Degree ● Ability to travel ● Design

    International Dairy Queen, Inc. is hiring a Remote Senior Development Manager, International (Remote)

    Job Description

    Finds, evaluates and on-boards new international franchisees.  Assesses new market opportunities for feasibility and attractiveness.  Works with the regional development teams to manage international development efforts outside of the US and Canada. Works closely with international leadership, the International Development team, Design & Construction (DAC) and Legal on the execution of international development strategies.  

    This role will also be expected from time to time to represent IDQ at key industry events both in the US and internationally.    

    Essential Functions:

    • FINDING NEW FRANCHISEES AND OPENING NEW MARKETS:Finding and evaluating new franchisees; assessing new market opportunities as per feasibility and attractiveness; Working directly with existing franchisees on development opportunities in new markets and countries; Negotiating development agreements and creating and assessing business plans and financial models
    • MANAGING EXISTING FRANCHISEES AND EXISTING AGREEMENTS: Assessing franchise health and new unit performance, capital structure, and growth readiness. Managing key strategic development projects, including development training courses (“Development College”), asset design, market planning and brand promotional activity.
    • DEVELOPMENT PROCESSES:Provide leadership and support to core development processes, including site approvals, site logic, forecast/actual, design approvals, exceptions, and contract issuance/execution.  
    • DEVELOPMENT PROJECTS:Other development special projects as required; examples include Development College curriculum, revised DQ international promotional materials, Mexico GIS project, and others as required.

    Qualifications

    Education and Qualifications:

    • Bachelor’s degree in Business, Finance or Economics or other related degrees required.  Master’s degree in Business, preferred.
    • 6 to 8 years of experience in international franchising, either on the franchisor or franchisee side, ideally in restaurants; some preferred backgrounds include development, M&A, law, operations, finance or construction/design.
    • A process and detail-oriented relationship builder, with an intuitive understanding of franchisee/franchisor relationships, substantial sales/commercial skills.
    • Ideal candidate will have a good international professional network, and an understanding/familiarity with major players in the industry and the ability to identify, and reach, successful potential DQ franchisee candidates.
    • Excellent commercial and analytical skills, including financial analysis, contracts, and strategy.
    • Ability to travel up to 33% to all international countries.

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