We are seeking a Xenium Sales Specialist, New England, for a field sales-based position responsible for the sale of our in-situ platform and reagents. The Xenium Sales Specialist will have strong technical knowledge in the spatial field and will demonstrate technical credibility to effectively consult with customers to influence key decisions on technology and product choices. Strong business acumen is required to build successful account and territory plans and translate territory strategy into business results.  

What you will be doing:

• Demonstrates technical credibility to consult with customers on technology solutions.
• Exceptional funnel management skills with strong hunting/prospecting and closing skills.
• Commitment to rigorous territory planning, market knowledge, both accurate and timely forecasting.
• Develops and manages to a business plan to meet or exceed business goals for the assigned territory.
• Understands the scientific projects and business needs of the customer to win the business.
• Consistently and accurately manages the sales process including sales forecasting, pipeline management, and sales tracking through the use of the CRM system and other designated IT tools.
• Develops and maintains current knowledge of the spatial/in-situ markets, products, and buying practices required to effectively compete in the assigned territory.
• Strong communication skills in order to keep both internal and external stakeholders informed
• Utilizes product and application knowledge across the in situ portfolio to successfully conduct selling presentations and close instrument and reagent sales
• Ability to work collaboratively with the other members of the field organization. 
• Work with distributors to drive the Xenium technology (as needed) inclusive of training and joint travel days. 
• Represent the company professionally, ethically, and morally at all times.

Minimum Requirements: 

• Bachelor’s degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience.
• Minimum of 6 years sales experience in Life Science, with significant capital equipment experience.
• Proven success in selling capital equipment
• Ability to travel as needed to be successful in this field-based role, expected to be at least 50% of the time within the territory
• Territory includes: New England States

Preferred Qualifications: 

• A Master’s or PhD degree is desirable.
• Strong desire to win business and establish long term customer relationships.

#LI-AR1

About the Role:

We are seeking a Sales Executive in the Greater Boston area, for a field sales-based position responsible
for the territory sales plan. The Sales Executive will have strong technical knowledge in the area
of Next Gen Sequencing and will demonstrate technical credibility to effectively consult with
customers to influence key decisions on technology and product choices. Strong business
acumen is required to build successful account and territory plans and translate territory strategy
into business results. The ideal candidate will have a strong history of account relationships with
key thought leaders in the Next Gen Sequencing space and experience calling on biotech accounts.

What you will be doing:

• • Demonstrate technical credibility to consult with customers on technology solutions.
    • Demonstrate funnel management skills with strong hunting/prospecting and closing
    skills.
    • Commit to rigorous territory planning, market knowledge, both accurate and timely
    forecasting.
  • Develop and manages to a business plan to meet or exceed business goals for the
    territory.
    • Understand scientific project needs and business needs of the customer to win the
    business.
    • Consistently and accurately manage sales process including sales forecasting, pipeline
    management, and sales tracking through the use of the CRM system and other designated
    IT tools.
    • Develop and maintains current knowledge of genetic analysis markets, products, and
    buying practices required to effectively compete in the assigned territory.
    • Utilizes product and application knowledge across the genetic analysis portfolio to
    successfully conduct selling presentations.
    • Assist in the identification and recruitment of new salespeople as required.
    • Ensure that customers are fully satisfied.
    • Represent the company professionally, ethically, and morally at all times.

*Accounts will be focused on the biotech sector for this position

Minimum Qualifications:
• Bachelor’s degree in Biology, Molecular Biology, Biochemistry or related field; or the
equivalent knowledge and experience.
• Minimum of 4 years sales experience in Life Science, with capital equipment
experience.
• Extensive knowledge of Next Gen Sequencing.
• Ability to travel as needed to be successful in this field based role.

Preferred Skills:
• A Master’s or PhD degree is desirable.
• Strong desire to win business and establish long term customer relationships.

#LI-AR1

#REMOTE

Inside Sales Specialist, EMEA

About the role:

You’ll proactively manage the customer sales process for product lines, accounts and/or sales opportunities via phone and e-mail. Connecting with both prospective and existing customers, you’ll help guide them to our products that best meet their needs.

This involves collaborating closely with your colleagues and other departments to address customer questions/concerns, providing budgetary pricing, creating, and submitting individualized quotes and ultimately closing the sale.

What you will be doing:

• Manage the customer sales process for specific territory, product lines and/or accounts via phone and e-mail
• Help specific sales teams to meet sales targets, provide accurate forecasting, and in maintaining lead, opportunity, and customer information in the CRM database
• Further qualify in-bound marketing qualified leads
• Create/submit individualized quotes and close the sales process, through the point of order receipt, in collaboration with Customer Service
• Use good product knowledge to help guide customers to the products that best meet needs, coordinating with internal Sales and Scientific Technical Advisor teams to assist customers
• Work collaboratively with the wider sales and regional marketing teams - setting up activities and events to generate qualified sales leads
• Establish and maintain strong, positive, productive relationships with clients including product end-users, management and purchasing contacts

Minimum Requirements:

• BSc, or equivalent, in Life Sciences or Chemistry
• Proven ability to quickly comprehend highly technical concepts and articulate them well to others
• Outstanding relationship building, interpersonal and communication skills
• Strong ability to identify customer needs
• Demonstrable ability to solve problems and work effectively in a team environment
• Proficient with Microsoft Word, Excel and Outlook and CRM database
• Fluent German and English language skills, both written and spoken

 Preferred Skills and/or Experience:

• NGS Sales experience
• Experience of using SFDC
• Proven successful sales experience with a technical product line
• Additional European language skills 

#LI-KW1

#LI-REMOTE

About the role

10x Genomics creates powerful scientific tools that enable key biological discoveries and drive exponential progress in the study of human health. Our talented team has a distinguished record of creating innovative instruments, reagents, and software that analyze biological systems at a resolution that matches the complexity of biology. Scientists have used our tools to discover the mechanisms behind Alzheimer's disease, cystic fibrosis, autism, stem cell differentiation, COVID-19, and more.

You will be working on modern React-powered applications, incorporating modern front-end development techniques with the cutting edge of biology. You will build best-in-class experiences on the web for customers to discover, explore, and purchase the entire 10x Genomics product line. If you are the kind of person who is an avid fan of technology in all fields, not just your own, and want to apply your talent alongside a diverse team of experts every day, join us at 10x Genomics.

What you will be doing

• Designing, building, testing, and shipping production-ready software.
• Developing interactive web based applications.
• Collaborating with designers to create flexible, attractive visual components.
• Creating pages and workflows in scientifically-focused software applications.

Minimum Requirements

• Bachelor's degree in computer science, engineering, math, or scientific discipline AND 6 years of software development experience; OR 8 years of professional experience building software.
• 3 years of experience building web applications in React.

Preferred skills and experience

• Experience testing and deploying applications to the web.
• Knowledge of modern Javascript syntax and CSS features.
• Familiarity with TypeScript.
• Familiarity with Postgres or other modern relational databases.
• Experience building and maintaining RESTful APIs
• Willingness to solve problems irrespective of where it is in the tech stack.
• A background in biology is not required, but curiosity and scientific interest is.

#LI-RW1

#LI-Onsite

About the Role:

Enable your customers to unlock the next generation of biological insights. 

Empower the scientific community to improve human health – measuring and mapping the transcriptome with subcellular resolution. The Xenium In Situ Analyzer is a new platform that is capable of high-throughput, subcellular mapping that unlocks the complexity of biology. As the Xenium Sales Specialist, you will be leading the spatial revolution through the sale of the Xenium in-situ platform and reagents. Using your strong technical knowledge in the spatial field you will be able to demonstrate technical credibility, and effectively consult with customers, helping influence key decisions on technology and product choices. Leveraging your proven business acumen to build successful account and territory plans you will translate territory strategy into business results.  

What you will be doing:
●    Demonstrate technical credibility to consult with customers on technology solutions
●    Execute exceptional funnel management skills with strong hunting/prospecting and closing skills
●    Commitment to rigorous territory planning, market knowledge, both accurate and timely forecasting
●    Develop and manage a business plan to meet or exceed business goals for the assigned territory
●    Understand the scientific projects and business needs of the customer to win the business
●    Consistently and accurately manage the sales process (including sales forecasting, pipeline management, and sales tracking through the use of the CRM system and other designated IT tools)
●    Develop and maintain current knowledge of the spatial/in-situ markets, products, and buying practices required to effectively compete in the assigned territory
●    Employ outstanding communication skills in order to keep both internal and external stakeholders informed
●    Utilize product and application knowledge across the in situ portfolio to successfully conduct selling presentations and close instrument and reagent sales
●    Work collaboratively with the other members of the field organization
●    Work with distributors to drive the Xenium technology (as needed) inclusive of training and joint travel days
●    Represent the company professionally, ethically, and morally at all times

Minimum Requirements: 
●    Bachelor’s degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience
●    Demonstrable previous multi-year sales experience in Life Science 
●    Ability to travel as needed to be successful in this field-based role, expected to be at least 50% of the time within the territory

Preferred Qualifications: 
●    A Master’s or PhD degree is desirable
●    proven success in selling capital equipment preferred
●    Strong desire to win business and establish long term customer relationships

#LI-KW1
#LI-REMOTE

As a Xenium Sales Specialist, you'll be instrumental in driving the adoption of our spatial solutions, forging strategic partnerships, and exceeding revenue targets in your designated territory. Leveraging your extensive experience and industry expertise, you'll lead with vision, integrity, and a relentless commitment to customer success. 

What you will be doing:

• Strategic Business Development: Lead the charge in identifying and capitalizing on new business opportunities, leveraging your deep understanding of market dynamics and customer needs to drive growth and market penetration.
• Technical Consultation: Serve as a trusted advisor to potential customers, offering expert guidance on the application and implementation of our spatial solutions to address their most complex research challenges.
• Opportunity Management: Take full ownership of the sales process from inception to closure, demonstrating exceptional skills in pipeline management, negotiation, and relationship-building to drive sustainable revenue growth. Understands that the priorities are to hit the unit targets, revenue goals and to be fully accountable for the execution.
• Territory Management: Develop and execute strategic territory plans, utilizing data-driven insights and market intelligence to optimize resource allocation and achieve business objectives.
• Customer Engagement: Cultivate and nurture long-lasting relationships with key stakeholders, fostering a deep understanding of their scientific goals and objectives to deliver tailored solutions and drive customer satisfaction.
• Market Expertise: Stay ahead of industry trends, competitor activities, and emerging technologies, providing valuable insights and thought leadership to inform strategic decision-making and maintain our competitive edge.
• Collaborative Leadership: Collaborate effectively with cross-functional teams, including Marketing, Product Management, and Customer Support, to drive alignment, innovation, and operational excellence.

Required Qualifications:

• Proven Track Record: Demonstrated success in selling complex, high-value solutions within the Life Sciences sector, with a focus on capital equipment and genomic technologies.
• Subject Matter Expertise: Extensive knowledge and experience in NGS, spatial analysis, or related fields, ideally complemented by an advanced degree (Master’s or PhD) in Biology, Molecular Biology, Biochemistry, or a related discipline.
• Strategic Vision: A strategic thinker with a proven ability to develop and execute robust business strategies, drive market expansion, and deliver sustainable revenue growth.
• Colleague Influence: Inspirational skills with a track record of motivating colleagues to reach ambitious targets, while upholding the highest standards of integrity and ethical conduct.
• Travel Flexibility: Willingness to travel extensively (up to 50% or more) to engage with customers, attend industry events, and support business initiatives.

Preferred Qualifications:

• CRM Proficiency: Experience using CRM systems, preferably Salesforce (SFDC), to streamline sales processes, track performance metrics, and drive data-driven decision-making.
• Industry Recognition:Previous recognition or achievements within the Life Sciences domain, such as publications, patents, or awards, demonstrating thought leadership and contributions to the field.

Join Our Team:

Embark on a transformative journey with 10x Genomics, where your passion for innovation, dedication to excellence, and drive for results will shape the future of spatial analysis and redefine possibilities in the Life Sciences industry. Take the next step in your career and become part of our dynamic team today!

#LI-DM1

#LI-REMOTE

About the Role:

We are seeking a Sales Executive in the Greater New York Area, for a field sales-based position responsible
for the territory sales plan. The Sales Executive will have strong technical knowledge in the area
of Next Gen Sequencing and will demonstrate technical credibility to effectively consult with
customers to influence key decisions on technology and product choices. Strong business
acumen is required to build successful account and territory plans and translate territory strategy
into business results. The ideal candidate will have a strong history of account relationships with
key thought leaders in the Next Gen Sequencing space within this geographic region. 

What you will be doing:

• Demonstrates technical credibility to consult with customers on technology solutions.
• Demonstrates funnel management skills with strong hunting/prospecting and closing
skills.
• Commitment to rigorous territory planning, market knowledge, both accurate and timely
forecasting.
• Develops and manages to a business plan to meet or exceed business goals for the
territory.
• Understands scientific project needs and business needs of the customer to win the
business.
• Consistently and accurately manages sales process including sales forecasting, pipeline
management, and sales tracking through the use of the CRM system and other designated
IT tools.
• Develops and maintains current knowledge of genetic analysis markets, products, and
buying practices required to effectively compete in the assigned territory.
• Utilizes product and application knowledge across the genetic analysis portfolio to
successfully conduct selling presentations.
• Assists in the identification and recruitment of new salespeople as required.
• Ensure that customers are fully satisfied.
• Represent the company professionally, ethically, and morally at all times.

Minimum Qualifications:
• Bachelor’s degree in Biology, Molecular Biology, Biochemistry or related field; or the
equivalent knowledge and experience
• Minimum of 5 years sales experience in Life Science
• Extensive knowledge of Next Gen Sequencing.
• Ability to travel as needed to be successful in this field based role.

Preferred Skills:
• A Master’s or PhD degree is desirable.
• Strong desire to win business and establish long term customer relationships.

#LI-AR1

#REMOTE

As a Xenium Sales Specialist, focusing on Pharma, you'll be instrumental in driving the adoption of our spatial solutions, forging strategic partnerships, and exceeding revenue targets in your designated territory. Leveraging your extensive experience and industry expertise, you'll lead with vision, integrity, and a relentless commitment to customer success. 

What you will be doing:

• Strategic Business Development: Lead the charge in identifying and capitalizing on new business opportunities, leveraging your deep understanding of market dynamics and customer needs to drive growth and market penetration.
• Technical Consultation: Serve as a trusted advisor to potential customers, offering expert guidance on the application and implementation of our spatial solutions to address their most complex research challenges.
• Opportunity Management: Take full ownership of the sales process from inception to closure, demonstrating exceptional skills in pipeline management, negotiation, and relationship-building to drive sustainable revenue growth. Understands that the priorities are to hit the unit targets, revenue goals and to be fully accountable for the execution.
• Territory Management: Develop and execute strategic territory plans, utilizing data-driven insights and market intelligence to optimize resource allocation and achieve business objectives.
• Customer Engagement: Cultivate and nurture long-lasting relationships with key stakeholders, fostering a deep understanding of their scientific goals and objectives to deliver tailored solutions and drive customer satisfaction.
• Market Expertise: Stay ahead of industry trends, competitor activities, and emerging technologies, providing valuable insights and thought leadership to inform strategic decision-making and maintain our competitive edge.
• Collaborative Leadership: Collaborate effectively with cross-functional teams, including Marketing, Product Management, and Customer Support, to drive alignment, innovation, and operational excellence.

Required Qualifications:

• Proven Track Record: Demonstrated success in selling complex, high-value solutions within the Life Sciences sector, with a focus on capital equipment and genomic technologies.
• Subject Matter Expertise: Extensive knowledge and experience in NGS, spatial analysis, or related fields, ideally complemented by an advanced degree (Master’s or PhD) in Biology, Molecular Biology, Biochemistry, or a related discipline.
• Strategic Vision: A strategic thinker with a proven ability to develop and execute robust business strategies, drive market expansion, and deliver sustainable revenue growth.
• Colleague Influence: Inspirational skills with a track record of motivating colleagues to reach ambitious targets, while upholding the highest standards of integrity and ethical conduct.
• Travel Flexibility: Willingness to travel extensively (min 50% or more) to engage with customers, attend industry events, and support business initiatives.

Preferred Qualifications:

• CRM Proficiency: Experience using CRM systems, preferably Salesforce (SFDC), to streamline sales processes, track performance metrics, and drive data-driven decision-making.
• Industry Recognition:Previous recognition or achievements within the Life Sciences domain, such as publications, patents, or awards, demonstrating thought leadership and contributions to the field.
• Language skills: Additional, European language skills (e.g. French or German) are highly desirable

#LI-DM1

#LI-REMOTE

• Acting as the main point of contact between the customer and company
• Keep customers apprised and trained on advancements in 10x technology and software
• Coordinate and perform customer site trainings and demonstrations
• Identify, document and communicate customer issues; complaints or concerns to management
• Contribute to white papers and documentation with the goal of expanding support content

• Scientifically partner with customers as they develop their research utilizing 10x technologies
• Collaborate in scientific discussions with customers, cultivating long term relationships
• Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs)
• Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams

• Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
• Interpret customer needs and identify the proper issue escalation pathway within 10x
• Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
• Handle potentially stressful situations calmly and adroitly

• Extensive experience in molecular biology, biochemistry, genomics or genetics
• Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software
• Clear vision of and commitment to providing outstanding customer service
• Excellent organizational, analytical, and systematic troubleshooting skills
• Strong written and verbal communication skills
• Outstanding presentation and training skills
• Ability to maintain records for customer sites and provide high level feedback to management
• Willingness to travel up to 80%

• Ph.D. or 2-4 years’ experience preferred in Chemistry, Biochemistry, Molecular Biology or Genetics
• Previous customer facing experience
• Familiarity with SFDC software
• Hands on proficiency with common molecular biology bench techniques; cell culture experience
• Broad knowledge of genomics or biochemistry
• Single cell laboratory experience is highly desirable
• Ability to work independently and as part of a team towards corporate goals

Regional Marketing Manager(Spatial Biology)- EMEA

About the role:

As a Regional Marketing Manager in the EMEA team, you will be instrumental in developing and executing marketing strategies to promote spatial technologies and products within the region. This role requires a blend of scientific understanding, marketing acumen, and regional insight to effectively engage our target audiences and expand our market presence. The ideal candidate will have strong technical knowledge in the area of genomics and have demonstrated experience localizing marketing programs for related markets.

What you will be doing:

• Develop and implement comprehensive marketing strategies aligned with the company’s goals and local needs of the EMEA region to help achieve or exceed regional business objectives
• Conduct market research and analysis to identify trends, opportunities, and challenges within the spatial biology research landscape in the region
• Lead the creation and execution of marketing campaigns and promotional activities for spatial product lines, ensuring relevance and impact within the EMEA research communities
• Build and maintain strong relationships with key stakeholders, including external: researchers, academic institutions, industry partners, and internal: sales, support, global marketing teams, to foster collaboration and support business objectives
• Plan and execute regional marketing events, such as seminars, webinars, and conferences, to promote product awareness and generate leads working closely with the marketing event specialists
• Track and analyze the effectiveness of marketing strategies, providing regular reports to management
• Educate global marketing on local regulatory and compliance requirements
• Drive demand & grow the marketing funnel in close collaboration with regional sales teams and distributors
• Establish local regional operational processes and systems
• Serve as the regional marketing point of contact for the spatial product lines

Minimum Requirements

• Bachelors’ degree in Biology, Biochemistry, Marketing, Business or related field
• Demonstrable experience in a field marketing role in the life science industry or related sector
• Extensive knowledge of spatial technologies, applications, products and marketing channels in EMEA
• Creative thinker with a strategic mindset and ability to solve complex problems
• Key marketing skills including customer segmentation (i.e., needs assessments, profiles, personas, buying journeys), marketing program development/execution and program evaluation (metric framework)
• Understanding of the sales pipeline and how to positively impact funnel conversion rates
• Strong organization skills with the ability to meet challenging deadlines in a fast-paced environment
• Excellent English communication skills (written / oral / presentation) and able to collaborate across multiple disciplines
• Ability to travel as required to be successful in this field based role, expected to be at least  60% of time within the region

Preferred Skills and/or Experience:

• PhD or Master’s degree
• Experience in using a CRM system (ideally SFDC)
• Advanced proficiency in Microsoft applications, especially Excel and PowerPoint
• Additional European language skills, preferably German or French

#LI-REMOTE

#LI-KW1

• Test, troubleshoot and advise others in the repair of analytical laboratory instruments to the Field Replaceable Unit (FRU) level.
• Able to analyze complex situations and apply independent judgment when accessing problems.
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues.
• Assemble and disassemble analytical laboratory instruments.
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer.
• Perform advanced electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment.
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments.
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments.
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures.

• Bachelors degree in Biomedical Engineering / Technology and 4+ years of experience with the service and repair of analytical laboratory instruments. Or completion of the DoD Biomedical Technician course and 7+ years of experience as a service engineer with a minimum of 4+ years of experience with the service and repair of analytical laboratory instruments. 

• Demonstrated ability to operate without supervision and manage multiple priorities.
• Excellent communications and interpersonal skills.
• Detail and action oriented, self-directed, and able to effectively direct others in a collaborative manner.
• Demonstrated time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands.
• Advanced knowledge of Microsoft application suite including Excel, Word, and PowerPoint.
• Demonstrated leadership skills, with a focus on the effective coaching of non-direct reports and leading by example.
• Demonstrated understanding of critical Customer Experience factors and how to use that understanding to support customer loyalty initiatives.

About the Role:

We are seeking a Senior District Sales Manager, South Central,who will be responsible for managing Sales Executives in KS, MO, OK, AR, MS, LA, and TX The Sr. District Sales Manager will have strong technical knowledge and a strong history of managing sales executives who have account relationships with key thought leaders in the Next Gen Sequencing space.

What you will be doing:

• Develop, execute and monitor the district business plan to meet assigned revenue and strategic objectives.
• Responsible for the direction, support and motivation of the district sales team to meet agreed targets and objectives.
• Routinely forecast, monitor, and control selling and other expenses for the district within assigned expense budgets
• Routinely and accurately forecast customer demand (i.e., product quantities and dollars, orders, shipments)
• To drive a high level of interaction and engagement between other departments (e.g., Marketing, Technical Support) and local sales team & staff to ensure coordination of activities and alignment on common goals
• Talent Acquisition - Responsible for resource planning, recruitment, and hire of resource to support forecasted sales targets
• Talent Development activities to ensure that the sales team has the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers
• Performance Management - setting performance standards, setting realistic job goals, conducting performance appraisals, and disciplinary action
• Create a sense of urgency and drive accountability within the regional team to meet both financial and strategic goals.
• Responsible for ensuring utilization and compliance in accordance with departmental policies and practices for Salesforce.com (SFDC)
• Works collaboratively across AMR to drive coordination and alignment in service to corporate goals at large. This would include taking the lead on cross-district initiatives in partnership with marketing, sales, and sr. leadership.
• Takes on the role of peer leader and mentor across the District Sales Manager team.

Minimum Qualifications:

• BA/BS in Life Sciences
• A minimum of 7 years of sales, marketing or equivalent experience in the Life Science industry, including capital equipment sales
• A minimum of 5 years of sales management experience in the Life Science industry
• Experience in hiring the best talent, building teams, managing and motivating sales professionals, setting and managing sales targets

Preferred Skills:  

• Must be able to build relationships at a very high level
• MS or equivalent degree in Life Sciences. PhD is a plus.
• Ability to effectively communicate and influence internal and external audiences, using both oral and written communication skills
• Excellent written and oral English skills required

• Test, troubleshoot and advise others in the repair of analytical laboratory instruments to the Field Replaceable Unit (FRU) level.
• Able to analyze complex situations and apply independent judgment when accessing problems.
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues.
• Assemble and disassemble analytical laboratory instruments.
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer.
• Perform advanced electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment.
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments.
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments.
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures.

• Bachelors degree in Biomedical Engineering / Technology and 4+ years of experience with the service and repair of analytical laboratory instruments. Or completion of the DoD Biomedical Technician course and 7+ years of experience as a service engineer with a minimum of 4+ years of experience with the service and repair of analytical laboratory instruments. 

• Demonstrated ability to operate without supervision and manage multiple priorities.
• Excellent communications and interpersonal skills.
• Detail and action oriented, self-directed, and able to effectively direct others in a collaborative manner.
• Demonstrated time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands.
• Advanced knowledge of Microsoft application suite including Excel, Word, and PowerPoint.
• Demonstrated leadership skills, with a focus on the effective coaching of non-direct reports and leading by example.
• Demonstrated understanding of critical Customer Experience factors and how to use that understanding to support customer loyalty initiatives.

As a Xenium Sales Specialist, you'll be instrumental in driving the adoption of our spatial solutions, forging strategic partnerships, and exceeding revenue targets in your designated territory. Leveraging your extensive experience and industry expertise, you'll lead with vision, integrity, and a relentless commitment to customer success. 

What you will be doing:

• Strategic Business Development: Lead the charge in identifying and capitalizing on new business opportunities, leveraging your deep understanding of market dynamics and customer needs to drive growth and market penetration.
• Technical Consultation: Serve as a trusted advisor to potential customers, offering expert guidance on the application and implementation of our spatial solutions to address their most complex research challenges.
• Opportunity Management: Take full ownership of the sales process from inception to closure, demonstrating exceptional skills in pipeline management, negotiation, and relationship-building to drive sustainable revenue growth. Understands that the priorities are to hit the unit targets, revenue goals and to be fully accountable for the execution.
• Territory Management: Develop and execute strategic territory plans, utilizing data-driven insights and market intelligence to optimize resource allocation and achieve business objectives.
• Customer Engagement: Cultivate and nurture long-lasting relationships with key stakeholders, fostering a deep understanding of their scientific goals and objectives to deliver tailored solutions and drive customer satisfaction.
• Market Expertise: Stay ahead of industry trends, competitor activities, and emerging technologies, providing valuable insights and thought leadership to inform strategic decision-making and maintain our competitive edge.
• Collaborative Leadership: Collaborate effectively with cross-functional teams, including Marketing, Product Management, and Customer Support, to drive alignment, innovation, and operational excellence.

Required Qualifications:

• Proven Track Record: Demonstrated success in selling complex, high-value solutions within the Life Sciences sector, with a focus on capital equipment and genomic technologies.
• Subject Matter Expertise: Extensive knowledge and experience in NGS, spatial analysis, or related fields, ideally complemented by an advanced degree (Master’s or PhD) in Biology, Molecular Biology, Biochemistry, or a related discipline.
• Strategic Vision: A strategic thinker with a proven ability to develop and execute robust business strategies, drive market expansion, and deliver sustainable revenue growth.
• Colleague Influence: Inspirational skills with a track record of motivating colleagues to reach ambitious targets, while upholding the highest standards of integrity and ethical conduct.
• Travel Flexibility: Willingness to travel extensively (up to 50% or more) to engage with customers, attend industry events, and support business initiatives.
• Language Skills: Written and spoken English and Mandarin.

Preferred Qualifications:

• CRM Proficiency: Experience using CRM systems, preferably Salesforce (SFDC), to streamline sales processes, track performance metrics, and drive data-driven decision-making.
• Industry Recognition:Previous recognition or achievements within the Life Sciences domain, such as publications, patents, or awards, demonstrating thought leadership and contributions to the field.

Join Our Team:

Embark on a transformative journey with 10x Genomics, where your passion for innovation, dedication to excellence, and drive for results will shape the future of spatial analysis and redefine possibilities in the Life Sciences industry. Take the next step in your career and become part of our dynamic team today!

#LI-DM1

#LI-REMOTE

Train and engage with your customers to ensure their success using 10x Genomics’ products

About the role:

As a Field Application Scientist you will be engaging with customers daily and delivering system usage trainings at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products.

What you will be doing:

Communicate:

• Acting as the main point of contact between the customer and company
• Keep customers apprised and trained on advancements in 10x technology and software
• Coordinate and perform customer site trainings and demonstrations
• Identify, document and communicate customer issues; complaints or concerns to management
• Contribute to white papers and documentation with the goal of expanding support content

Connect:

• Scientifically partner with customers as they develop their research utilizing 10x technologies
• Collaborate in scientific discussions with customers, cultivating long term relationships
• Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs)
• Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams

Support:

• Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
• Interpret customer needs and identify the proper issue escalation pathway within 10x
• Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
• Handle potentially stressful situations calmly and adroitly

Minimum Requirements:

• Extensive experience in molecular biology, biochemistry, genomics or genetics
• Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software
• Clear vision of and commitment to providing outstanding customer service
• Excellent organizational, analytical, and systematic troubleshooting skills
• Strong written and verbal English language skills
• Outstanding presentation and training skills
• Ability to maintain records for customer sites and provide high level feedback to management
• Willingness to travel up to 50%

Preferred Skills/Experience:

• PhD. or equivalent experience preferred (e.g. BA/BS with approx.5 years of experience, MS with approx. 3 years of experience) in Chemistry, Biochemistry, Molecular Biology or Genetics
• Previous customer facing experience
• Hands on proficiency with common molecular biology bench techniques; cell culture experience
• Broad knowledge of genomics or biochemistry
• Single cell laboratory experience is highly desirable
• Ability to work independently and as part of a team towards corporate goals

#LI-DM1

#LI-REMOTE

About the Role:

We are seeking a Xenium Sales Specialist, Northeast, for a field sales-based position responsible for the sale of our in-situ platform and reagents. The Xenium Sales Specialist will have strong technical knowledge in the spatial field and will demonstrate technical credibility to effectively consult with customers to influence key decisions on technology and product choices. Strong business acumen is required to build successful account and territory plans and translate territory strategy into business results.  

What you will be doing:

• Demonstrates technical credibility to consult with customers on technology solutions.
• Exceptional funnel management skills with strong hunting/prospecting and closing skills.
• Commitment to rigorous territory planning, market knowledge, both accurate and timely forecasting.
• Develops and manages to a business plan to meet or exceed business goals for the assigned territory.
• Understands the scientific projects and business needs of the customer to win the business.
• Consistently and accurately manages the sales process including sales forecasting, pipeline management, and sales tracking through the use of the CRM system and other designated IT tools.
• Develops and maintains current knowledge of the spatial/in-situ markets, products, and buying practices required to effectively compete in the assigned territory.
• Strong communication skills in order to keep both internal and external stakeholders informed
• Utilizes product and application knowledge across the in situ portfolio to successfully conduct selling presentations and close instrument and reagent sales
• Ability to work collaboratively with the other members of the field organization. 
• Work with distributors to drive the Xenium technology (as needed) inclusive of training and joint travel days. 
• Represent the company professionally, ethically, and morally at all times.

Minimum Requirements: 

• Bachelor’s degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience.
• Minimum of 6 years sales experience in Life Science, with significant capital equipment experience.
• Proven success in selling capital equipment
• Ability to travel as needed to be successful in this field-based role, expected to be at least 50% of the time within the territory
• Territory includes: Northeastern States

Preferred Qualifications: 

• A Master’s or PhD degree is desirable.
• Strong desire to win business and establish long term customer relationships.

#LI-AR1

About the Role:

We are seeking a Xenium Sales Specialist, Southeast, for a field sales-based position responsible for the sale of our in-situ platform and reagents. The Xenium Sales Specialist will have strong technical knowledge in the spatial field and will demonstrate technical credibility to effectively consult with customers to influence key decisions on technology and product choices. Strong business acumen is required to build successful account and territory plans and translate territory strategy into business results.  

What you will be doing:

• Demonstrates technical credibility to consult with customers on technology solutions.
• Exceptional funnel management skills with strong hunting/prospecting and closing skills.
• Commitment to rigorous territory planning, market knowledge, both accurate and timely forecasting.
• Develops and manages to a business plan to meet or exceed business goals for the assigned territory.
• Understands the scientific projects and business needs of the customer to win the business.
• Consistently and accurately manages the sales process including sales forecasting, pipeline management, and sales tracking through the use of the CRM system and other designated IT tools.
• Develops and maintains current knowledge of the spatial/in-situ markets, products, and buying practices required to effectively compete in the assigned territory.
• Strong communication skills in order to keep both internal and external stakeholders informed
• Utilizes product and application knowledge across the in situ portfolio to successfully conduct selling presentations and close instrument and reagent sales
• Ability to work collaboratively with the other members of the field organization. 
• Work with distributors to drive the Xenium technology (as needed) inclusive of training and joint travel days. 
• Represent the company professionally, ethically, and morally at all times.

Minimum Requirements: 

• Bachelor’s degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience.
• Minimum of 6 years sales experience in Life Science, with significant capital equipment experience.
• Proven success in selling capital equipment
• Ability to travel as needed to be successful in this field-based role, expected to be at least 50% of the time within the territory
• Territory includes: Southeastern States

Preferred Qualifications: 

• A Master’s or PhD degree is desirable.
• Strong desire to win business and establish long term customer relationships.

#LI-AR1

We are seeking a Sales Specialist for developing the market and selling of our industry leading platforms and reagents in Japan. This position will be responsible for strategic account mapping, identifying key sites for engagement, and supporting the development of sales opportunities. This role will require strong technical knowledge, while interfacing with our local Japan team members in marketing, sales, and support teams. You will be responsible for driving the education and adoption of our technologies by understanding the various market segments, customers, and positioning of 10x portfolio of products and applications. This role is an in-region individual contributor role based in Japan. 

What you will be doing:

• Demonstrate technical credibility to consult with customers on technology solutions.
• Proven success in selling capital equipment
• Demonstrate funnel management skills with strong hunting/prospecting and closing skills
• Commitment to rigorous territory planning, market knowledge, both accurate and timely forecasting
• Develop and manage a business plan to meet or exceed business goals for the assigned territory
• Manage opportunity funnels and maintain each opportunity with the latest information
• Understand scientific project needs and business needs of the customer to win the business.
• Work closely with local sales team, including Science and Technology Advisor, Inside Sales Specialist and Sales Managers to consistently and accurately manage the sales process including sales forecasting and sales tracking through the use of the CRM system and other designated IT tools
• Develop and maintain current knowledge of the markets, products, and buying practices required to effectively compete in the assigned territory
• Strong communication skills in order to keep both internal and external stakeholders informed
• Utilize product and application knowledge across the portfolio to successfully conduct selling presentations and close instrument and reagent sales 
• Ability to work collaboratively with the other members of the field organization
• Responsible for competitive positioning and messaging to achieve market share objectives within relevant profitability bounds for 10x’s portfolio
• Utilize key information and portfolio positioning of on market products to seed the market with useful information and feedback this as voice-of-customer to support country objectives
• Ensure market information is acquired, competitive activity is monitored and logged, and understand customers’ scientific project needs and business needs to help win business in Japan
• Work with distributors to drive the technology (as needed) inclusive of training and joint travel days

Minimum Requirements:

• BA/BS or MS degree, or equivalent, in Life Sciences, preferably in molecular biology, biochemistry or cell biology
• Multi- years of Sales, Technical Sales, Business Development or Market Development or customer applications experience required.
• Demonstrable customer relationship management and must be able to build credibility and relationships across functions and levels
• Strong communication skills (both oral and written) to influence internal and external audiences
• High level of organization, ability to multi task and strong attention to detail and ability to work in a fast-paced environment
• Business level Japanese and English language skills 
• Ability to travel up to 60% within Japan

Preferred Skills and Experience:

• PhD preferably in molecular biology, biochemistry or cell biology
• Experience in the NGS life sciences industry
• Proven success in selling capital equipment in the life science field
• Experience with tissue-based assays (e.g., spatial gene expression, in situ hybridization) or NGS-based assays
• Strong desire to win business and establish long term customer relationships

#LI-DM1

#LI-REMOTE

Field Service Engineer, Japan

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritisation. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10X Genomics.

You’ll actively contribute to the Service Knowledge Base and support increased utilisation of the knowledge management database. Provide feedback to the Field Service leadership regarding Field Service Engineer training and development needs. Recommend methods to improve field service efficiency and productivity working together with regional teams. Identify opportunities to improve overall service delivery processes, remote tools, support capabilities, and customer satisfaction.

As a Field Service Engineer you will perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilise test equipment, hand tools and power tools when needed. 

You’ll be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies etc. and serve as a regional subject matter expert when the Key Market Technical Engineer for the region is unavailable. 

Additionally, you’ll support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment. Monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments. Conduct advanced, complex service tasks and instrument configurations. 

What you’ll be doing:

• Test, troubleshoot and repair analytical laboratory instruments to the Field Replaceable Unit (FRU) level
• Analyse complex situations and apply independent judgment when accessing problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
• Assemble and disassemble analytical laboratory instruments
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform advanced electronic, mechanical, pneumatic,liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

 Minimum Requirements:           

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience in the service and repair of analytical laboratory instruments (including optics)
• Demonstrated ability to operate without supervision and manage multiple priorities
• Excellent customer facing communication and interpersonal skills
• Detail oriented and able to work collaboratively within a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritisation, delegation, and the ability to coordinate and address competing demands
• Demonstrable understanding of critical Customer Experience factors and how to use that understanding to support customer loyalty initiatives
• Fluent English and Japanese language skills
• Ability to travel as required to be successful in this field-based role, expected to be at least 60% of the time

Preferred Skills and Experience

• Advanced Proficiency in Microsoft Suite including Excel and PowerPoint
• Understanding of microfluidic systems
• Experience working with Linux highly regarded

#LI-KW1

#LI-REMOTE

About the Role:

We are seeking a Sales Executive in the Greater Pacific Northwest / Mountain States, for a field sales-based position responsible for the territory sales plan. The Sales Executive will have strong technical knowledge in the area of Next Gen Sequencing and will demonstrate technical credibility to effectively consult with customers to influence key decisions on technology and product choices. Strong business acumen is required to build successful account and territory plans and translate territory strategy into business results. The ideal candidate will have a strong history of account relationships with key thought leaders in the Next Gen Sequencing space and experience calling on biotech accounts.

What you will be doing:

• Demonstrate technical credibility to consult with customers on technology solutions.
• Demonstrate funnel management skills with strong hunting/prospecting and closing
  skills.
• Commit to rigorous territory planning, market knowledge, both accurate and timely
  forecasting.
• Develop and manages to a business plan to meet or exceed business goals for the territory.
• Understand scientific project needs and business needs of the customer to win the business.
• Consistently and accurately manage sales process including sales forecasting, pipeline management, and sales tracking through the use of the CRM system and other designated IT tools.
• Develop and maintains current knowledge of genetic analysis markets, products, and buying practices required to effectively compete in the assigned territory.
• Utilizes product and application knowledge across the genetic analysis portfolio to successfully conduct selling presentations.
• Assist in the identification and recruitment of new salespeople as required.
• Ensure that customers are fully satisfied.
• Represent the company professionally, ethically, and morally at all times.

*Accounts will be focused on the biotech sector for this position

Minimum Qualifications:

• Bachelor’s degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience.
• Minimum of 4 years sales experience in Life Science, with capital equipment experience.
• Extensive knowledge of Next Gen Sequencing.
• Ability to travel as needed to be successful in this field based role.

Preferred Skills:

• A Master’s or PhD degree is desirable.
• Strong desire to win business and establish long term customer relationships.