How will this role have an impact?
With an overall focus on the growth and operational success of assigned client relationships, the Client Success Executive is a key leader in achieving Client’s program performance and ultimate success. The Client Success Executive will manage Signify’s partnership with one or more health plan clients, working as a trusted advisor to executive-level leaders across our partner organizations.
The Client Success Executive is expected to develop and execute a client plan in coordination with key stakeholders to lead strategic performance and growth initiatives. The Client Success Executive must be able to work in a fast-paced environment where he/she does not have all of the answers but is empowered to find answers and solutions to our clients’ problems. The Client Success Executive must possess skills to analyze data, engage and foster deep relationships with client executives, and develop and implement targeted action plans to drive performance and growth.
This role will report to our SVP, Client Success.
What will you do?
- Develop and execute a comprehensive client plan at the individual and book of business level. Initiatives within the plan will include (1) ensuring that our client partnerships are operationally sound, (2) driving performance improvement in key leading and lagging indicators, and (3) driving growth of our relationships through expansion across Signify Health products and services
- Coordinate and work closely with members of Signify Health’s Operations, Analytics, Technology, Clinical, Legal, and other teams who collectively deliver Signify Health’s offering
- Lead and support performance improvement initiatives, leveraging all appropriate client-specific and Signify Health capability offerings and solutions
- Develop “expert-level” knowledge of assigned client organizational structures and operational needs
- Create recognition of unique value through facilitating dashboard reporting to keep internal and client stakeholders informed of the status of critical client-level initiatives, drive decision-making around key client-level decisions, and develop issue/risk mitigation plans
- Lead communications and stakeholder management efforts, including weekly, monthly, and quarterly activities with key client management-level and executive stakeholders
- Attain recognition with the client through an experience built on trust and credibility, and within Signify Health as a knowledgeable subject matter expert
We are looking for someone with:
- A Bachelor’s degree is required; Master’s degree is preferred
- A minimum of 8-10 years of relevant healthcare industry experience; healthcare consulting and/or business development background is preferred
- Experience successfully designing, implementing, and managing strategic and change management initiatives with healthcare provider organizations, with a focus on population health management
- Excellent communications skills, including verbal, written, and presentation skills
- Strong interpersonal skills
- Demonstrated ability to work successfully in a fast-paced, matrixed environment, including successfully managing cross functional teams
- Superior project management skills and an orientation to plan and organize work and teams
- Entrepreneurial mindset and skill set that can build for purpose, actualize, and continuously improve in a fast-paced environment
- Ability to travel routinely to address client needs; generally 30-50% of the time, with periods of greater and lesser travel and based on geography
The base salary hiring range for this position is $102,000 to $184,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.