The Role
The key role of this business intelligence (BI) analyst is to transform data into insights that impact business value. This position will use data analytics and visualization techniques to identify trends that guide company-wide business decisions to improve organizational processes. This BI analyst will contribute to internal and external reporting on product performance, compare data to competitors and industry trends, and create visualizations that communicate findings to others in the organization. This role will report to the Research and Insights Manager.

What You’ll Do

• Evaluate BI to identify gaps and opportunities for improvement
• Analyze and interpret data to identify trends and anomalies
• Take ownership of several ongoing initiatives, including automating reporting, monitoring key processes, and analyzing revenue projections
• Conduct market research to establish benchmarks for product performance 
• Work cross-functionally to collect and interpret data that drive business decisions
• Support internal decision-making with focused analyses and recommendations
• Be an active voice, presenting ideas to leadership and peers to affect positive change
• Facilitate communication and meetings with internal stakeholders and external partners

What You’ll Need

• Experience with quantitative methods required, e.g. statistics and data visualization
• Analytics and/or market research experience is highly desirable (e.g. finance, systems modeling, competitive intelligence)
• Excellent problem-solving and critical thinking abilities
• Strong attention to detail and ability to work independently
• Ability to meet deadlines within a team environment
• Entrepreneurial interest and/or experience is a plus
• Strong written and verbal communication skills
• B.S. in a quantitative field (Econ, Business, STEM) or relevant experience

About Lark

Lark is the world's largest A.I. healthcare provider, contracted to manage 30M+ patients living with or at risk of chronic disease. Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users. We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team!

The Role
The key role of this senior business intelligence (BI) analyst is to transform data into insights that impact business value. This position will use data analytics and visualization techniques to identify trends that guide company-wide business decisions to improve organizational processes. This BI analyst will contribute to internal and external reporting on product performance, compare data to competitors and industry trends, and create visualizations that communicate findings to others in the organization. This role will report to the Research and Insights Manager.

What You’ll Do

• Perform deep-dive analysis to detect patterns, anomalies, and trends in complex data.
• Execute comprehensive market research to define benchmarks and measure our products' performance against industry standards.
• Collaborate with various teams to gather and interpret data essential for informed decision-making.
• Support the development of externally-facing data products and assist with ad-hoc analyses.
• Coordinate effectively with internal and external partners to facilitate data-driven discussions and decisions.

What You’ll Need

• Deep prior experience in analytics, including statistics, data preparation, and data visualization techniques
• Extensive prior experience with data product development and reporting delivery
• Hands-on knowledge of BI/dashboarding tools and presentation tools 
• Aptitude for telling stories with data and for descriptive analytics
• Working knowledge of digital health, healthcare, and finance is a plus
• Exceptional problem-solving skills and critical thinking capabilities
• Meticulous attention to detail with the capacity to work autonomously
• Strong organizational skills to meet tight deadlines in a collaborative setting
• Entrepreneurial spirit, with a track record of initiative and ownership of projects
• Excellent communication skills, both written and verbal

Working at Lark 

Lark offers the option to work remotely in the United States.  U.S. Salary Range: $88,400 - $143,200. The salary offered to a selected candidate will be based on several factors, including location, level, and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in a bonus and a stock award program, as applicable. The company is headquartered in Mountain View, CA.

• Closely track and analyze competitor activities - including product offerings, market positioning, pricing strategies, and customer feedback
• Conduct market research on the healthcare landscape, digital health trends, regulatory changes, and partnership opportunities, along with other ad hoc market research 
• Synthesize information into clear and compelling presentations, reports, and summaries for various stakeholders - the audience includes executives, sales teams, and internal departments
• Collaborate with product and marketing teams to provide input on market needs and competitive positioning
• Support RFP Manager with incoming RFP requests - coordinating with cross-functional teams and providing input on RFP responses 

• 2+ years of healthcare market experience, preferably working with PBMs or employers 
• Expertise with Google Suite and Office applications (including Excel)
• Strong analytical skills and proficiency in market research and business analysis
• Excellent communication skills with the ability to effectively articulate complex ideas and influence stakeholders
• Experience working in a cross-matrixed, team-oriented, and fast-paced environment
• Comfortable performing various tasks as needed in a startup environment

• Attend partner-facing meetings as a marketing representative to answer questions and speak about campaign updates
• Work with account management to provide assets requested by partners, such as examples of campaign creative and reports of previous campaigns
• Hands-on use of our CRM Automation platform, Braze. Within the platform, you’ll be manipulating HTML, setting up campaigns and canvases, segmenting audiences, building A/B tests, and serving as a final quality assurance check before campaigns are launched.
• Own execution of campaigns across email, push, SMS, and direct mail
• Monitor and report on campaign performance on daily, weekly, monthly, and quarterly cadences against internal targets
• Build and launch A/B tests, analyze results, and present recommendations and best practices
• Work with stakeholders to ensure materials are compliant and accurate according to government contracts and marketing guidelines
• Use strategic problem-solving skills to ensure successful campaign launches and provide in-depth analysis of the “why” for campaign performance

• Healthcare marketing experience; bonus points if you have experience with PBMs
• Enthusiasm for direct-to-consumer marketing: You enjoy talking about email templates, subject lines, SMS copy, and types of direct mailers. You find satisfaction in seeing your hard work come to life in a perfectly executed campaign and look forward to showcasing your work with your coworkers
• Hyper-attention to detail: You have an eagle eye to catch even the tiniest mistakes. While reading this job description, you were simultaneously proofreading it.
• Passion for reporting: You wake up in the morning wondering how your A/B test performed yesterday, excited to start your work day and pull some numbers. You don’t just want to know that the open rate was 20%; you want to know why it came in there and how it could be improved.
• Commitment to flexibility: You don’t get frustrated when asked to change priorities frequently. You can hear the word ‘pivot’ and smile as you think of Ross moving a couch rather than getting nauseous as you think of ballerinas spinning around.
• Problem-solving skills: What do you do when your campaign isn’t working correctly? You put on your thinking cap and get to work! You are willing to put in the time and logically check possibilities off the list as you look for the cause. 
• Ability to carry yourself calmly, confidently, and professionally on video calls
• Demonstrated experience in channel marketing, lifecycle marketing, CRM, and/or customer experience management
• Braze experience preferred

• Lead the pull-through strategy of PBM downstream eligible business into Lark Health’s products and services (employers, unions, municipalities, etc)
• Coordinate executive reporting, project communication, management of issues logs and change requests, manage deliverables, and ensure resolution of escalated issues
• Develop and coordinate Marketing/Sales presentations and materials for use by PBM to pull through and up-sell Lark’s products to their downstream clients
• Responsible for the implementation and follow-through of strategy that includes change management, sponsorship and buy-in, and advocacy efforts to obtain business results
• Provide thought leadership in PBM-managed care professional meetings through sponsorship, presentations, and panel engagement
• Lead, identify, track, and report all upsell activities related to assigned PBMs
• Develop, monitor, and track metrics to support the budget and provide monthly performance reports to leadership
• Manage variance process, recommend staffing plans, and appropriately coordinate staff additions; along with growth business case to support a positive ROI
• Train additional associates who support the organization and coordinate all sales training activities
• Serve as subject matter expert for PBM contract language as it relates to successful and profitable implementation of PBM clients
• Respond to select requests for proposals (RFP), requests for information (RFI) or requests for quotes/re-price (RFQs) as needed

• Registered Pharmacist or Pharm.D. with PBM client-facing experience
• Have requisite industry knowledge in healthcare, health insurance, or PBM’s
• Strong project management experience 
• Experience writing proposals supporting the upsell of clinical products or similar services
• Pharmacy claim analysis experience preferred-NCPDP transaction set
• Financial and statistical reporting knowledge and experience
• A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective
• A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus
• Demonstrated ability to manage multiple priorities and deadlines
• Know how to use data to build compelling presentations
• Willingness to travel 10-30%