Job Description

Head of Defense and Intelligence, Global Public Sector

To propel our next phase of growth, ServiceNow is furter investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform.

The company is looking for a Head of Defense & Intelligence who is an expert in national security mission challenges, and the required capabilities to address.    Strong candidates will have a deep understanding of the Mission Readiness, Battle Management Command and Control (BMC2) and Intelligence mission areas.  The position provides visibility within ServiceNow and an opportunity to support accelerated sales results.

You understand core Defense & Intelligence business processes and surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform national security and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps.

What you get to do in this role:   

• Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer’s key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.
• Identify key customer business imperatives to ServiceNow capabilities; Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.
• Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy.
• Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events.  Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market.
• Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally.
• Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each.
• Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative).
• Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.
• Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies.
• Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector.
• Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions.
• Create and lead a global Center of Excellence on Defense & Intelligence
• Integrate, curate, and share use cases globally related to Defense & Inelligence.
• Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy.
• Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges.
• Help develop strategic market/product line business plans and marketing programs to support sales in designated market segments, identifies volume and strategic customers and develop partnerships
• Structure complex problems, develop hypotheses, conduct analyses and suggest recommendations through a data-driven process
• Collect and analyze large datasets and summarize insights
• Develop compelling recommendations, communicated in high-quality output
• Support teams to identify opportunities, unlock productivity and accelerate execution
• Analyze market data to identify trends/opportunities, develop strategic direction from market data, and creates compelling market analysis presentations

Qualifications

To be successful in this role you have:

• Minimum 12+ years of related work experience OR advanced degree with 10+ years’ experience, including at least 7 years in technical roles in or selling to the Defense & Intelligence segment. 
• Experience working with sales, marketing, and product teams with the ability to work as an extended part of the account teams.
• Ability to provide expertise and work with internal ServiceNow product teams.
• Interact at multiple levels within a customer account (Line of Business personas within emergency services professionals, departmental managers, and elected/appointed officials.)
• Ability to travel up to 25% of the time.
• Instant customer credibility with a record of building customer relationships.

FD21

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Job Description

Reports to:  VP, Emergent Solutions and Market Expansion

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We’re moving fast, and with this rapid scale and dynamic growth we’re hiring an Area Vice President to lead our Generative AI Global Business Development team to capture this generational moment and uncork the GenAI business to drive exponential growth for ServiceNow.

We are looking for a highly skilled and motivated global sales leader to help build and scale our Generative AI business across all elements of the integrated ServiceNow Platform. This leader must be a self-starter with a consistent track record of exceeding quota in a fast-paced sales environment, especially for new and incubating technologies. They will have superb leadership skills, high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for winning as a team.

This leadership position comes with the opportunity to play a pivotal role in growing a high profile, strategic team of business development managers and drive lasting impact for the organization. The ideal candidate is a proven software sales leader, relationship builder, and an intellectually curious individual who can develop trust with key leaders and stakeholders across the organization. The candidate must be able to combine Gen AI domain expertise with sales execution excellence to quickly drive action and deliver measurable results.

This leader will exemplify the “Hungry and Humble” ServiceNow mantra to extend the reach and influence of Solution Sales.

What you get to do in this role:

• Lead and manage a global team of GenAI Business Development specialists to scale the GTM, grow field capabilities to sell Gen AI, establish scalable sales plays, and accelerate top-line NNACV.
• Achieve key KPI's of bookings to plan, pipeline creation, recruit to plan and talent development.
• Partner cross-functionally to design, build and execute the Gen AI sales growth strategy across all product workflows and all sales geographies.
• Establish & drive sales best practices across the organization including reference accounts, demand gen activities, repeatable sales plays, enablement and partner activation.
• Be a trusted advisor and leader across the organization, be a go-to expert for EBCs, and a respected presenter in sales and market conferences.
• Engage directly with customers at C-level to champion large deals and ensure success.
• Manage accurate forecasting, business performance plans and communications.
• Leverage a matrixed sales structure and partner closely with other specialist sales teams, core sales team, Solution Consulting team, Partners & Channels, Marketing, Industry and Product teams to build Gen AI selling capacity and accelerate growth.
• Bridge market insights and intelligence to shape product pricing & packaging for GTM success. Inform the BU roadmap based on customer & market insights.

Qualifications

To be successful in this role, we need someone who has:

• 10+ years experience managing a direct field, BDM or specialist enterprise software sales team; specialist sales experience is a plus and global experience strongly preferred.
• Deep domain expertise selling Gen AI and Automation solutions
• Proven track record selling to Gen AI stakeholders and buyers
• Sales management experience in large, global software companies (2,000+ employees); skilled at operating in a matrixed sales environment.
• Strong experience managing multi-tiered customer relationships, selling to large customers and establishing relationships at the C-suite level.
• A consistent track record of meeting and exceeding team quotas.
• Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and growing.
• Demonstrated ability to coach and mentor sales talent.
• Superior knowledge and demonstrated skills of sales techniques, customer interaction, customer relations.
• Strong organization, communication, teamwork, presentation, problem solving and time management skills.
• The ability to navigate and collaborate through complex opportunities.
• A winning, can do attitude, strong work ethic, humility and excellent team building communication and listening skills.
• The willingness and ability to travel 50% of the time.

For positions in New York City, we offer a base pay of $185,450 - $305,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Job Description

The Company ServiceNow is making the world of work, work better for people.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person the ability to have a meaningful impact and plenty of space to grow.

The Team

As we gear towards becoming the defining enterprise software company of the 21st century we believe the successes our customers realize with our product are a key driver of long-term growth and mutual benefit for all. The Customer Outcomes organization at ServiceNow works with our customers to help them achieve their desired business outcomes. We aim to support our customer in driving adoption, satisfaction, and ultimately realize maximum value from their investment in ServiceNow. One of the key drivers to accomplish these results is by providing prescriptive guidance that will enable our customers to leverage the full potential of the Now Platform and its solutions.

Within Customer Outcomes, the team of Customer Outcomes Excellence is geared to define, capture, and operationalize this prescriptive guidance, in the form of leading practices and service offerings that support Customer Outcomes, our Partner Network, and our Customers.

Responsibilities

The Sr. Portfolio Manager, Insights at Scale is a key position within the Customer Outcomes organization responsible for setting the standard for excellence. Specifically, as they relate to how our customers will be able to define, set up, and maintain the Now Platform as a long-lasting, technically healthy, and solid foundation for the solutions and applications that run on it. Through innovation, creative thinking, and the delivery of leading practice assets and service offerings, you will be a driving factor in the long-term success of our customers.

This requires a highly focused and structured individual with vision who can instigate and drive change across various parts of the organization and beyond.

What You Get To Do In This Role

• You are responsible for the defining and maintaining one or more portfolios of Insights at Scale assets and service offerings as they relate to the Now Platform. Topics include data management, platform performance, security, platform manageability, instance architecture, and more.
• Collaborate with the otherInsights at Scale portfolio managers to create and maintain a unified strategy and set of portfolios across all topics of Now Platform.
• You are responsible for the creation, deployment, and maintenance of ServiceNow’s Insights at Scale assets, such as workshop materials, use cases, reference materials, and starter kits within the portfolios that you own.
• Translate the various Now Platform features and capabilities into outcomes and value that help drive successful engagement with our customers.
• Identify and quantify services demand from our customers within the realm of Now Platform to build an effective service offering strategy and portfolio.
• Engage in strategic internal process improvement initiative to enhance the efficiency and effectiveness of the team’s, and the Insights at Scale portfolio management processes.
• Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency across all our products and offerings in leveraging the Now Platform.
• Collaborate and liaise extensively with the other organizational functions, such as Sales, Product, Training, and others to ensure a consistent customer journey and experience.
• Liaise with the Product Line Business Unit to ensure the product vision is translated into leading practices and alignment is created with the portfolio strategy.
• Enable delivery teams, services sales teams, and partner managers on new and updated leading practices and service offerings.
• Keep track of ongoing Customer Outcomes engagements that leverage services and assets of your portfolios to review the effectiveness of the portfolio.
• Assist in strategic customer meetings providing deep subject matter expertise.
• Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements.

Qualifications

In order to be successful in this role, we need someone who has:

• 3 years of experience implementing solutions on the Now Platform, of which at least 2 in an architecture capacity.
• Proficiency with, and understanding of, the majority of features available on the Now Platform, their interoperability, and impact within the context of the platform as a whole.
• Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes and value, and conceptual standardization.
• Strong negotiation skills to be able to represent the Customer Outcomes perspective with a diverse group of stakeholders within the company, while driving to a common business outcome.
• Experience in a Professional Services environment engaging with executive stakeholders, architects, and extended program teams.
• Self-starter and disciplined.
• Ability to learn technology quickly, through instruction and self-training.
• Ability to be flexible to work in an international, fast-growing environment.
• Ability to travel up to 10% of the time.

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Job Description

This position is an entry level full time sales position for Stratas Foods, Foodservice. The primary role for this position is to provide dedicated direct Sales development support calling on foodservice operators and bakeries.

The person works in harmony with our broker organization, where applicable, reporting to our Division Manager. Operator Fry oil testing and other product cuttings are their main priority. The scope is to be a National Brands and mayo, dressings, sauces specialists aiding our Broker street sales teams where we have them and also our key distributor Sales Rep.This person would also assist in some Regional and National Account field support efforts on large Fry test projects as needed.

• Through the Division Managers direction, Identify operator targets to call on to sell our NB products DSM with a particular focus on local and regional chain operators.
• Hands-on responsibility for setting up and monitoring key Operator Fry tests and product samplings.
• Achieve assigned goals and objectives through direct selling support.
• Build and maintain strong relationships with Distributors Street sales reps with the goals of becoming their Stratas National Brands leader in Oils DSM products. Daily focus is on operator sales calls and support. When appropriate participate in sales meetings, attend Food Shows and other activities required to grow the business.
• Lead key Operator sales growth through timely lead follow up and fry test management; providing product solutions, market intelligence, and technical expertise that adds value for our customers.
• Must be able to perform multiple tasks surrounding the Business; Total Fry test process management, Salad dressing, Sauces, Mayo cuttings, Butter Flavored Oil uses and demonstrations, Knowledge in all of our Bakery Shortenings.
• Is responsible to learn more effective selling techniques to maximize effectiveness.  This includes product knowledge as well as skill enhancements; i.e. professional presentations, organizational skills and be proficient in using our promotional tools.
• Support and regionally direct One Foodservice strategy to include funneling of commodity opportunities as well to Distributor brands managers and inside sales to achieve overall corporate goals and objectives.
• Must become proficient in Salesforce.com for efficient opportunity. management and Customer relationship management. Other administrative duties include expense reports, contract management and timely email response.
• Position must follow directives completely as outlined and report to Division Manager.
• Travel – ability to travel up to 50% of the time within the assigned territory.

Competencies

• Effective Presentation Skills are essential to ensure maximum performance.  Must be able to learn as well as train.
• Must understand Business dynamics of selling propositions and defend ferociously.  Must be able to balance cost vs. value effectively across the Branded Portfolio.  This is a required acumen.                                                                              

Qualifications

Education: Associates or Bachelor’s degree in Culinary, Food Marketing or General  business related field. 

Related Experience:

• Five to seven years of Foodservice experience in an outside sales role required or equivalent education and experience.
• Distributor Sales, Broker Sales Manufacturer sales
• Must be able to handle diversity of tasks and manage them effectively.

Equipment/Software Skills:Skilled in Microsoft Office Applications

Certifications, Licenses, Registrations: Driver’s License

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

Regional Overview and Travel Requirements:

• Must reside in:  New Orleans or Lafayette, LA (or surrounding areas)
• Region covers but not limited to:  Southern (LA to Houston and surrounding areas)
• Travel:  ~80% including overnights
• Reports to:  Regional Service Manager

Position Summary:

At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on being in the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Duties and Responsibilities:

• Provide outstanding professional, courteous, prompt and skilled technical service to Cutera customers.
• Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
• Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
• Use people and technical skills to make the customer interactions a positive, pleasant and memorable experience.
• Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.
• Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
• Ability to flash update software and firmware.
• Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
• Continually promote service contract revenue.
• Timely submission of RMAs, closing calls, and expense reports necessary.
• Other duties as assigned.

Qualifications

Position Requirements:

• BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 4+ years of experience in electronic system troubleshooting. Laser experience preferred.
• Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
• Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
• Ability to travel long distances on short notice required.
• Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
• Ability to cover occasional travel, lodging and incidental expenses on personal credit card.  (Legitimate expenses reimbursed through expense report submission twice monthly.)
• Must be able to lift 50 lbs.
• Demonstrated commitment to quality and strong sense of teamwork.
• Excellent communication skills.

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Job Description

• Implement enterprise solutions across various Microsoft/Apple/Android device management platforms as well as Microsoft O365.
• Design, implement and manage solutions using Intune, Azure, and JAMF.
• Design, implement and manage Active Directory (Azure) and Okta SSO/Device Trust.
• Design and support large scale (global and regional) OS vulnerability and patch management operations.
• Troubleshoot and mitigate complex WAN issues including those related to patch replication and deployment.
• Drive the evaluation, selection, and adoption of generative AI productivity tools such as Copilot, M365 Copilot and Enterprise ChatGPT.
• Implementing and manage Public Key Infrastructure (PKI) solution, certificates, and integration with SCCM for internet-based client management is required.
• Drive and implement automation (API integrations) that deliver best in class solutions.
• Develop end to end provisioning processes in SCCM to include OS images, software deployment, and patching.
• Collaborate with security and network leadership to ensure that service dependencies, performance, and stability are met.
• Make recommendations and implement process improvements and technology changes based on best practices.
• Build strong business relations with colleagues within the business to promote Digital Workplace
• Build a global network of support contacts within Experian to improve technology services provided within scope.
• Ensure the highest levels of stability, capacity, performance, and uptime for supported services.
• Document all systems, applications, and processes within areas of responsibility in a managed document repository.  Maintain all BCP and DR plans within scope.
• Document and report on KPIs and SLAs for service availability and issue resolution.
• Establish and maintain standards and ensure that all are within compliance with Experian policy.
• Provide positive, proactive, business-focused level of service.
• Escalate and ensure customer focused outcomes across EITS.
• Update and maintain team intranet pages, documentation repositories, communications and outage calendars related to services supported.
• Creation and maintenance of Knowledge Base Articles for support teams for all covered services.

RELATIONSHIPS

• Build influential relationships with various business units across the globe.
• Have a “credible presence” with Experian Senior and Executive Leadership
• Develop and maintain relationships with Senior Leadership of managed vendors.

Qualifications

• 8-10 years of proven experience within IT engineering and/or architecture positions
• Must work well with others as part of a large international team.
• Must demonstrate ability to build strong, highly skilled teams including adopting and implementing agile principles.
• Passionate for continuously learning new technologies.
• Understand security best practices, policies, and standards to design highly secure cloud architectures for internal and external cloud solutions.
• Participate in on premise to cloud migration.
• Extensive architecture and engineering experience of device management (both desktop and server) with Microsoft Systems Center Configuration Manager (SCCM) in a large corporate enterprise is required.
• Excellent working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills to be successful in this role.
• Excellent knowledge of ITSM processes, including ability to perform incident and problem management as needed, utilizing ITSM tools. 
• ServiceNow knowledge required.
• SQL knowledge as it pertains to the design of the SCCM database and reporting services
• Must have broad background leveraging multiple SaaS technologies spanning Google, Microsoft, and AWS offerings.
• Fundamental understanding of network concepts including IP addressing, DNS, DHCP, etc.
• Must be an expert in large implementations of Device management leveraging tools such as JAMF, Intune (including co-management), SCCM, and others.
• Expert in Microsoft 365 and Azure and have demonstrated experience in implementing effective solutions and integrations across the Microsoft suite of offerings.
• Must have broad working knowledge of endpoint security tooling across MacOS, Windows as well as other SaaS services.
• Must have working knowledge and implementation of authentication services leveraging SSO and MFA technologies (Microsoft / Okta)
• Demonstrated knowledge and experience implementing Zero Trust solutions.
• A robust background and working knowledge of both MacOS and Windows environments is required.
• Experience with scripting, Bash, PowerShell, Python, etc.
• Experience managing and delivering virtualized desktop environments leveraging technologies including Citrix, Microsoft, and AWS.
• Strong track record for delivering large complex and transformative programs.
• Proven ability to work in a fast-paced and matrixed environment.
• Meet changing deadlines and priorities on large scale global projects. 
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent problem-solving and communication skills.
• Ability to translate technical data into simple English for customers.
• Must have excellent verbal and written communication skills; ability to effectively communicate and present data and information up to C-suite.
• Vast understanding of industry regulations and standards (ISO27001, PCI, NIST, FCA, FIMSA, HIPPA, COBIT)
• The ability to travel internationally is necessary.

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