About the Department

Security at Cloudflare is a diverse, focused team committed to helping secure both Cloudflare and our customers.  And the Technical Program Management team is the group that helps connect the dots between threats, risk, business needs, and innovation.  We drive the transformation of security with program and project execution to reduce risk at Cloudflare while partnering to build the best solutions for our customers.   

About the Role

We need to solve big security challenges at scale.  As a Technical Program Manager on the security team, at a high level, you will help discover, define, and drive the execution of transformational security projects  to reduce risk at Cloudflare. You will work with our team and all of our stakeholders to: 

• Build relationships across Cloudflare’s many teams and be an expert with communication  and maintaining alignment 
• Synthesize ideas and concepts into executable program and project plans and be the voice of the change
• Support the long term program roadmap planning, manage project updates aligned with the roadmap and report on project level OKRs 
• Ensure decisions get made that drive programs and projects forward 
• Drive alignment on capacity and resource allocation 
• Identify stakeholders and drive alignment, including dependency identification and tracking
• Maintain the  backlog of change initiatives and support prioritization
• Generate cadenced program updates, reports, and metrics that provide executive and board level summaries 
• Lead conversations with key internal and external stakeholders to make tough decisions, define and prioritize requirements, and estimate work efforts
• Manage change to scope, timeline, key results/outcomes and budget 
• Maintain a project management framework using  milestones, communication plans, decision logs, issues, risks, etc. 
• Facilitate vendor procurement processes
• Close out projects with readouts on objectives met, sponsor and stakeholder alignment on success, and lessons learned
• Balance the focus on long term vision and roadmap versus addressing high risk tactical security issues

Examples of desirable skills, knowledge and experience

• 3 - 5 years of experience in technical program/project management, ideally with a focus on security
• Impeccable change management and communication skills 
• A knack for ensuring team(s) and stakeholders are always executing toward the outcome
• PMP PMI certification preferred but not required
• Comfortable managing tight deadlines, changing priorities, and ambiguity
• Exceptional communication, presentation, organizational, and analytical skills
• Experience building out programs globally and from the ground up
• Highly experienced at cross functional dependency identification and coordination
• Ability to effectively prioritize and advance a multiple projects simultaneously
• Ability to speak with ease to both engineers and executives
• Foresight to understand and plan around the technical dependencies and impacts to other teams and projects 
• Principled decision making based off of deep understanding of where the business is heading
• Ability to influence and motivate people across a broad variety of job functions
• Experience in or desire to work with multiple time zones and with multiple cross functional teams including travel as needed

Compensation

Compensation may be adjusted depending on work location.

• For Austin Texas-based hires: Estimated annual salary of $120,000 - $146,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Available Locations: Malaysia, India

About the department

Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

As a Senior Renewal Account Manager, you will be responsible for owning and maximizing renewal value of Cloudflare’s largest Enterprise customers. You will do this by building and leveraging C-level relationships and presenting and articulating ROI with key stakeholders.

You will use your strong business acumen and technical understanding to work alongside your account team to articulate business value and make compelling recommendations to customers. 

You will leverage your experience to accurately plan, forecast, and prioritize work in order to maximize outcomes.

Additional responsibilities will include:

• Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
• Customer engagement from onboarding through the entire customer lifecycle
• Negotiate and execute renewal contracts in accordance with customer objectives
• Able to prioritize effectively to handle multiple deals at the same time
• Analyze data and leverage tools to identify opportunities and business value
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• < 25% travel

Examples of desirable skills, knowledge and experience

• Minimum of 5 years of experience in Inside or Field sales or Renewal management
• 2+ years relative industry experience
• Expertise in SaaS retention and sales process
• Experience working with senior or C-level customer stakeholders
• Excellent knowledge of value driven sales
• Excellent problem solving skills with the ability to creatively achieve resolutions
• Demonstrated ability to handle multiple tasks in an efficient and professional manner
• Strong Communication skills both written and verbal and the ability to present to multiple different personas
• Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
• Bachelor’s Degree or equivalent experience is preferred

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. Cloudflare’s mission is to help build a better internet. We cannot do this without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

About the department

As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, or pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

About the role

Securing our customers' applications is core to what we do. As part of this, our solutions protect and accelerate both applications and users worldwide. As a Product Manager for our Security Operations Center (SOC), you will be working with a wide range of cross functional teams supporting our largest customers to ensure we have both the tooling and the processes to detect and react to attacks. You will ultimately be defining the strategy and mission of our SOC offering.

What you'll do

In this role you will shape one of the security products offered by Cloudflare, working closely with the development team, support teams and other functions across Cloudflare, to listen to customer problems and deliver solutions that satisfy customers needs. You will solve problems that have wide impact and significance, shaping the future of security on the Internet.

We operate with very small teams of highly motivated and experienced engineers and product professionals. This candidate will need to be able to understand the technology behind our products to help guide engineering decisions and prioritizations. A suitable candidate will have an exceptional understanding of engineering, customer management, or product, and a deep desire to learn.

Examples of desirable skills, knowledge and experience:

• 3+ years of experience in product management or solutions engineering
• 2+ years of software engineering or software deployment experience
• Experience working with customers to deploy and capture feedback on new technologies
• The ability to work in a fast-moving and ever-changing environment
• Experience working alongside engineering and design teams
• Exceptional people skills and empathy
• Excellent command of the English language
• A high degree of attention to detail
• A deep understanding of technical subjects and the internet
• A kind and generous attitude towards customers and co-workers alike
• A desire to receive feedback and grow
• A university degree in software engineering, software development, computer science, or related technical field

Responsibilities

• This is a self-directed role where you will be expected to own a product vision, direction, and day-to-day growth including:
• Help contribute to crafting Cloudflare’s vision for the future of the Internet
• Define the product, learn from customer usage, iterate and improve
• Contribute to the core security products vision and strategy
• Work with customer-facing teams during and after sales cycles
• Communicate with peers, leadership, and customers
• Organize and triage features and issues
• Manage a product roadmap and its translation to revenue
• Make decisions and own outcomes
• Work alongside an engineering team to execute on the product vision

Available Locations: Lisbon or London - Hybrid

Location: Austin TX, but remote US cities will be considered

About the department

Cloudflare’s Billing Engineering Team built and maintains all the internal/external billing related services, product provisioning services and services related to entitlements. This is a vital team centric to every product launch, campaign or initiative Cloudlfare undertakes. There are constantly multiple high profile initiatives going on, therefore the ability to context switch, communicate proactively and manage expectations is a key.

Billing Team is a place where you will learn fast, interface with all other engineering product teams, work with empathetic and team driven engineers, solve hard challenges and celebrate wins. Introspection, project/incident retrospectives, team communication is central to our success.

What you'll do

You will lead a team of passionate, talented engineers that are building the systems that decentralize applications deployed on millions of sites. You will play an active part in shaping the product and team that will build core infrastructure. You will make sure our company hits our ambitious engineering goals.  You will change the way people build applications.

You bring a passion for meeting business needs by building technical, innovative solutions. You excel at understanding how big-picture goals inform technical details. You thrive in a fast-paced iterative engineering environment and have experience in delivering scalable distributed systems. Most importantly, you have a track record of having past teams respect you as both a technical leader and manager.

Examples of desirable skills, knowledge and experience

• Experience leading a team
• Comfortable leading and hiring a team that builds the backend bits and frontend widgets
• Excel at planning, creating teams and overseeing execution to meet commitments and deliver with predictability
• Comfortable building developer-loved APIs that scale
• Demonstrate a track record of leading a team including hiring, on-boarding, and professional development
• You inspire your team to reach higher
• You’re as good as explaining “why” as you are “how”
• Experience implementing tools, process, internal instrumentation, methodologies and resolving blockages
• Comfortable managing teams/projections with tight deadlines and short release cycles

Bonus Points

• Experience building massive distributed systems
• Experience leading teams using any of the following: modern JavaScript, Web Assembly. Rust or Go 

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires and Washington hires: Estimated annual salary of $191,000 - $233,000
• For New York City-based and California (excluding Bay Area): Estimated annual salary of 213,000 - $261,000
• For Bay Area-based hires: Estimated annual salary of $225,000- $275,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Hiring Locations: US Remote

About the Team

Cloudforce One is Cloudflare’s threat operations and research team, responsible for identifying and disrupting cyber threats ranging from sophisticated cyber criminal activity to nation-state sponsored advanced persistent threats (APTs).  Cloudforce One works in close partnership with external organizations and internal Cloudflare teams, continuously developing operational tradecraft and expanding ever-growing sources of threat intelligence to enable expedited threat hunting and remediation.  Members of Cloudforce One are at the helm of leveraging an incredibly vast and varied set of data points that only one of the world’s largest global networks can provide.  The team is able to analyze these unique data points, at massive scale and efficiency, synthesizing findings into actionable threat intelligence to better protect our customers.

About the Role

Cloudflare is a system spanning the globe, on a mission to make the internet better, safer, and more powerful everyday.  To help fulfill this mission, we are seeking a talented Principal Threat Researcher to join us in growing our Cloudforce One Organization, where you will be instrumental in building a proactive and threat intelligence-driven approach to protecting Cloudflare and its customers from sophisticated and ever-evolving global threat actors.  This position requires an innovative, OPSEC-savvy, self-starting, and detail-oriented problem solver with a passion for identifying, tracking, and defeating sophisticated cyber threats.

As a Principal Threat Researcher, you will monitor cyber threat activity, trends, and methodologies across multiple platforms, supporting both client requests and proactive internal research.  You will serve a leading role in the discovery and analysis of cyber threat adversaries, their Tactics, Techniques, and Procedures (TTPs), along with applying knowledge of transnational issues and geopolitical developments to understand adversary actions and anticipate their next moves.  Work will involve developing and maintaining sources of threat intelligence to enable analysis, as well as examine and mitigate threats in real-time, leveraging emerging technologies to develop advanced tactical and strategic countermeasures.  You will also collaborate with engineering teams to ensure relevant data and analytics are incorporated in internal platforms to improve and/or automate threat research workflows. 

In this role, you will obtain key threat intelligence information, synthesizing both technical and non-technical datasets to derive unique insights and author timely reporting related to adversary activity.  Reporting will range from brief descriptions of threat actors and their activity to finished intelligence products for clients and the general public.  This will include proposing subject matter for proactive reporting on threat actor TTPs and trends, as well as leading corresponding reporting efforts.  Additionally, Principal Threat Researchers will support priority intelligence requirements, ensuring Cloudforce One focuses resources and efforts on our clients' most relevant and crucial intelligence needs. 

Strong candidates will have excellent OSINT research skills, substantial experience in Threat Intelligence (in particular, expertise in APTs), a strong technical foundation, practical knowledge of intelligence report writing, demonstrable ability to drive concurrent, interdepartmental projects to completion, and ability to work well in a group of distributed remote team members.

Examples of Desirable Skills, Knowledge and Experience

• Deep understanding of the cyber threat landscape and the intelligence lifecycle
• Proven expertise in tracking and clustering multiple threat groups using techniques such as the Cyber Kill Chain or Diamond Model of Intrusion Analysis
• Experience with open source intelligence gathering tools and techniques
• Experience tracking and analyzing cyber campaigns utilizing structured analytical techniques involving numerous sources of threat intelligence and varied forms of threat data
• Understanding of the latest security trends as they relate to cyber threat adversary operations and motivating factors
• Exceptional analytical and critical thinking skills
• Experience in network and/or host-based intrusion analysis
• Proficiency in one of the following: Packet, and/or Metadata analysis
• Strong knowledge of networking protocols (e.g., TCP/IP) and datasets relevant to intrusion and network infrastructure analysis
• Experience using a comprehensive data analysis platform, with ability to recognize patterns and transform data into useful information
• Advanced communication (written and verbal) and presentation skills, both internally to CXO level and externally to clients
• in-depth knowledge of technical reporting and editing
• Ability to synthesize technical information and document it, in both a technical and non-technical manner, through written, graphical and verbal representation
• One of the following:
• BA/BS or equivalent in Computer Science, Computer Engineering, Information Security, Computer Security, Information Systems, Intelligence, or related discipline, OR
• Military training and experience in Cyber Intelligence, General Intelligence Studies, Security Studies, or related discipline
• At least 10 years experience in one or more of the following:
• Intrusion analysis
• Cyber threat hunting
• Cyber threat intelligence
• Incident response
• Network defense
• Endpoint forensics
• Malware analysis
• Excellent teamwork and interpersonal skills with ability to collaborate with a globally distributed team
• Willing and eager to share knowledge and mentor colleagues on intrusion analysis and threat intelligence best practices

Bonus Points

• MA/MS or equivalent in Computer Science, Computer Engineering, Information Security, Computer Security, Information Systems, Intelligence, or related discipline
• Expert knowledge of state-sponsored APT groups in Eastern Europe
• Foreign language proficiency with preference for Russian
• Reverse engineering, malware triage, or forensic analysis
• Prior intelligence community background

Compensation

Compensation may be adjusted depending on work location and level.

• Estimated annual salary of $193,000 - $260,000 USD

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Available Locations: Washington, D.C., North Central and Northern States 

What you'll do as a Zero Trust Solutions Engineer

You will work with our clients to understand their business needs and understand their current applications landscape and access architecture with the goal of helping them develop a security posture that meets their needs while also keeping their employees and assets safe according to the most recent standards in cyber security. You will do this with the technological solutions in the Cloudflare One product portfolio, which encompasses different Zero Trust offerings, including our cutting edge Remote Browser Isolation and email security solutions. 

You will work closely with our Account Executives (AEs); generalist SEs, as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. 

Responsibilities

You serve as a trusted advisor to our customers; helping them find the best solution for their business needs with Cloudflare One.

• Guide qualified prospects through the Solution Design and Proof of Concept stages of sales engagements; showing them the key capabilities of the Cloudflare One portfolio
• Work with your Sales Partners to consistently achieve Pipeline and Revenue goals
• Understand our customers IT landscape and security requirements and develop an architecture for our customers to support their business needs
• Articulate the benefits of the Cloudflare One product portfolio vs competing solutions
• Promote retention by capturing and communicating gaps in product or features

Skill Requirements

• Curiosity and Learning Agility
• Minimum 3 years of prior Technical Sales, Systems Engineering, or related experience
• Experience interacting with senior level/executives to communicate a message of network and security transformation
• Familiar with trends in cyber security (e.g. RAT/trojans, malware, ransomware, phishing, adware, cryptomining, spam, botnets, info stealing, scareware)
• Fundamental understanding of customer network and application architectures.
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP.
• SASE concepts and Zero Trust Networking architectures
• Secure Web Gateway, CASB, DLP, DNS, DNS over HTTPS
• IdP/authentication, SAML, OTP
• SaaS application integration and tenant controls
• VPN and remote access challenges
• SIEM and log analytics platforms 
• Client OS fundamentals and software distribution
• Ability to jump in with hands-on configuration when needed
• Ability to manage a project, work to deadlines, and prioritize between competing goals

Other desirable skills areas include:

• Routing, subnetting, split tunnels. SD-WAN, local internet breakout
• End user and application security risks - DDoS, malware, phishing, viruses
• Knowledge of competitive market  around CDN providers, Web application Firewall, Remote access solutions, Next generation Firewalls, CASB solutions , DDOS mitigations solutions, SD-WAN solutions , Secure Gateway solutions 
• Ideally knowledge of Cloudflare ZTNA solutions such as Teams, Access, Gateway, and Browser Isolation

Compensation
Compensation may be adjusted depending on work location.

• For Colorado based hires: Estimated annual salary of $208,000 - $254,000K 
• For Washington, New York City, and California based (excluding Bay Area): Estimated annual salary of $211,000 - $257,000K
• For Bay Area based hires: Estimated annual salary of $221,000 - $271,000K

Equity
This role is eligible to participate in Cloudflare’s equity plan.

Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Available locations: Singapore

What you’ll do as a Solutions Engineer

You are the technical lynchpin through the entire sales cycle - pre and post sales. You will work closely with our mid-market prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer. As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Senior Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

What we look for in our Solutions Engineers

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Responsibilities

• As critical members of Cloudflare’s sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
• In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.
• The role requires 20-50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

Requirements

• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
• Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
• 10 years plus of experience in a customer-facing sales or consulting role.
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

Desired

• You've built web applications before, or contributed to existing web applications in a meaningful way.
• You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL’ doesn't always mean Anterior Cruciate Ligament.
• You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.
• You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.

Bonus Points

• Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
• Certifications

More About You

• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in organizations.
• You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
• You understand how to manage a project, work to deadlines, and prioritize between competing demands.

Available Locations: Remote Italy

About the Department

Account Executives, Business Development Representatives, Solution Engineers, and Customer Success - all working together help our customers adopt Cloudflare and build great Internet-enabled experiences. The sales team at Cloudflare helps customers take on real, technical problems while building the revenue streams that help the company provide free service to millions in our community.

About the Role

You will drive new business sales by identifying and qualifying target accounts for Cloudflare’s Mid-Market service plan across our Southern European markets (Spain, Italy, Portugal etc.) This is a great opportunity for a Sales Professional to help us build the Sales and Customer Development function at Cloudflare. You will possess both a sales and technical background that enables them to drive engagement with junior through senior levels within network operations, development and technical infrastructure teams.

What you'll do

We are looking for a seasoned sales professional to help us build an Mid-Market Sales team to cover large accounts across the Southern Europe region. The ideal candidate will possess both a sales and technical background that enables them to drive engagement at all levels with technical and non-technical buyers.

As an Account Executive, you'll be responsible for developing and executing against a comprehensive account/territory plan as well as driving sales in a defined territory and/or account list to achieve revenue targets. The person in this role will also assist in creating and articulating compelling value propositions for Cloudflare services.

Additional responsibilities will include:

• Manage contract negotiations.

• Maintain a robust sales pipeline.

• Develop long-term strategic relationships with key accounts.

• Develop and execute against a comprehensive account/territory plan.

• Drive sales in a defined territory and/or account list to achieve revenue targets.

• Create and articulate compelling value propositions for Cloudflare services.

• Develop long-term strategic relationships with key accounts.

• Ensure customer satisfaction.

• ~25% travel.

Examples of desired skills, knowledge and qualifications

• Fluent in Italian 

• 3+ years of direct B2B selling experience, selling to Mid-Market accounts across Southern Europe and Italy

• Basic understanding of computer networking and “how the internet works”

• Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)

• Strong interpersonal communication (verbal and written) and organisational skills.

• Self-motivated; entrepreneurial spirit

• Comfortable working in a fast paced dynamic environment

Location: London or UK

This is an 8 month contract

About the Department

Customer Success at Cloudflare is focused on customer adoption and value realisation of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHATwe can do to help to ensure full value and outcomes from Cloudflare Solutions and Products. 

The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.

The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences. We are One EMEA Team. 

What you'll do… 

This is a senior and critical role where you will be responsible for ensuring the success of Cloudflare’s Strategic /  Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions.

You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention and growth of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews and understanding what next and at what time based upon your customers needs and goals. 

Ideally we are looking for applications who can show demonstrable experience of at least 2-5 years partnering with large multinational customers driving Digital and / or Network transformation at scale and at pace.

Additional responsibilities will include:

• Be a Trusted Advisor to your customers,
• Work with your account teams to plan and execute long term Success Plans to facilitate retention and growth via product and new business unit expansion,
• Develop and maintain long-term relationships with stakeholders in your account portfolio,
• Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals,
• Manage customer feedback and product needs by providing feature requests to internal partner teams,
• Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services,
• Based in UK (London) or Lisbon preferred, 
• Expected up to 50% travel across EMEA for your customers. 

Examples of desirable skills, knowledge and experience

• Bachelor's degree and / or other professional qualification (eg . CIPD, Prince2, ACA, CFA),
• 5+ years of experience in a Customer Success/Account Management role of which at least 5 years managing large strategic / enterprise level engagements, 
• Understanding of SAAS / SASE / Cloud Applications landscape,
• Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus,
• Experience in cloud security and/or performance industries preferred,
• Experience with project management, account portfolio planning, Cloud implementation and prioritization,
• Ability to prioritize, multi-task, and perform effectively under pressure,
• Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills,
• Track record of successful planning and execution of Executive Business Reviews,
• Commercial acumen and awareness to drive successful outcomes,
• Fluent in Hebrew and English is a must, with additional European languages a plus.

Location: London or UK

About the Department

Customer Success at Cloudflare is focused on customer adoption and value realisation of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHATwe can do to help to ensure full value and outcomes from Cloudflare Solutions and Products. 

The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.

The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences. We are One EMEA Team. 

What you'll do… 

This is a senior and critical role where you will be responsible for ensuring the success of Cloudflare’s Strategic /  Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions.

You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention and growth of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews and understanding what next and at what time based upon your customers needs and goals. 

Additional responsibilities will include:

• Be a Trusted Advisor to your customers,
• Work with your account teams to plan and execute long term Success Plans to facilitate retention and growth via product and new business unit expansion,
• Develop and maintain long-term relationships with stakeholders in your account portfolio,
• Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals,
• Manage customer feedback and product needs by providing feature requests to internal partner teams,
• Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services,
• Based in UK (London preferable) or Remote (UK only),
• Expected up to 50% travel across EMEA for your customers. 

Examples of desirable skills, knowledge and experience

• Bachelor's degree and / or other professional qualification (eg . CIPD, Prince2, ACA, CFA),
• 7+ years of experience in a Customer Success/Account Management role of which at least 5 years managing large strategic / enterprise level engagements
• Understanding of SAAS / SASE / Cloud Applications landscape,
• Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus,
• Experience in cloud security and/or performance industries preferred,
• Experience with project management, account portfolio planning, Cloud implementation and prioritization,
• Ability to prioritize, multi-task, and perform effectively under pressure,
• Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills,
• Track record of successful planning and execution of Executive Business Reviews,
• Commercial acumen and awareness to drive successful outcomes,
• Fluency in one other European language in addition to English is desirable. 

Location: London, UK

About the Department

Customer Success at Cloudflare is focused on customer adoption and value realisation of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHATwe can do to help to ensure full value and outcomes from Cloudflare Solutions and Products. 

The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.

The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences. We are One EMEA Team. 

What you'll do… 

This is a senior and critical role where you will be responsible for ensuring the success of Cloudflare’s Strategic /  Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions.

You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention and growth of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews and understanding what next and at what time based upon your customers needs and goals. 

Ideally we are looking for applications who can show demonstrable experience of at least 5-7 years partnering with large central government departments, ideally UK Public Sector whether directly or as a consultant driving Digital and / or Network transformation at scale and at pace.

Additional responsibilities will include:

• Be a Trusted Advisor to your customers,
• Work with your account teams to plan and execute long term Success Plans to facilitate retention and growth via product and new business unit expansion,
• Develop and maintain long-term relationships with stakeholders in your account portfolio,
• Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals,
• Manage customer feedback and product needs by providing feature requests to internal partner teams,
• Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services,
• Based in UK (London preferable) or Remote (UK only),
• Expected up to 50% travel across EMEA for your customers. 

Examples of desirable skills, knowledge and experience

• Bachelor's degree and / or other professional qualification (eg . CIPD, Prince2, ACA, CFA),
• 7+ years of experience in a Customer Success/Account Management role of which at least 5 years managing large strategic / enterprise level engagements within UK Public Sector / Central Government,
• Understanding of SAAS / SASE / Cloud Applications landscape,
• Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus,
• Experience in cloud security and/or performance industries preferred,
• Experience with project management, account portfolio planning, Cloud implementation and prioritization,
• Ability to prioritize, multi-task, and perform effectively under pressure,
• Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills,
• Track record of successful planning and execution of Executive Business Reviews,
• Commercial acumen and awareness to drive successful outcomes,
• Fluency in one other European language in addition to English is desirable. 

Location: Austin, TX, San Francisco, or Remote

About the Department

Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

The Manager of Renewals will be responsible for providing guidance and leadership to a highly motivated team of Renewals Managers (RMs) that focus on renewing and managing existing named accounts. Strong sales, customer management, business acumen and the ability to quickly assess and understand a customer’s needs are essential to success in this role, in addition to inspiring, coaching and guiding the team to success. Your team would work through both proactive and reactive activity for the renewal and retention of customers by carefully managing and monitoring their customer base, outreach, forecasting and implementing the correct renewal strategy.

Responsibilities

• Lead, mentor, and develop a regional RM team that is focused on customer success, retention, and upsells
• Guide team through renewal opportunities, forecasting, negotiation and close of renewals prior to contract expiration
• Accurately forecast projected revenue attainment and performance of RM team
• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Cloudflare platform, RM strategies, and client facing skills.
• Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success.
• Provide monthly/quarterly updates to sales teams
• Conduct quarterly business reviews
• Potential travel up to 25%

Requirements

• 4+ years of experience in sales leadership
• 6+ years of full sales cycle management in tech/software
• Proven track record of success in sales as an account executive, or equivalent
• Demonstrated ability to effectively navigate customer objections and challenges toward a win-win outcome and renewal
• Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
• Experience with forecasting and deal management
• Experience leading high transaction/volume teams with short sales cycles.
• Bachelor's Degree or equivalent work experience

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Available Locations: Remote - US

About Product Management at Cloudflare

As a Product Manager at Cloudflare, you will be responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, collaborate with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation.

About the role

As a Product Manager for Data Localization, your primary responsibility is to support and grow the Data Localization Platform at Cloudflare.  The goal of the Data Localization Platform is to revolutionize Cloudflare's global network, enabling regional management and operation and ensuring that every customer, regardless of compliance or data privacy needs, can trust Cloudflare's services. You’ll work closely with a strong team of Engineers on traffic processing problems at unparalleled scale. In short, this job is about understanding the data processing needs of our internal and external customers and the business, and partnering with your team to deliver solutions that are valuable and viable. 

Among other things you’ll be responsible for:

• The reliability and performance of our regional data processing platform products like Regional Services.
• The scalability of Regional Services, enabling every economy that Cloudflare operates in to have access to Regional Services.
• The coverage and accuracy of our customer facing regional data processing systems, ensuring that it complies with industry standards.
• Working with our legal, compliance, and policy teams to build global solutions that work for various economies and nations.
• Enabling internal teams to easily integrate with our regional data processing products to power a variety of experiences for our customers, in order to reduce the developmental burden on other teams.
• Having strong, informed opinions and suggestions about how internal teams can best use our infrastructure to power customer-facing products.

Key Competencies

First-class execution:Gets things done and has a track-record of driving excellence and impact

Customer Engagement: Engage directly with customers (internal and external) to deeply understand their needs. You will be the voice of the customer within Cloudflare, ensuring that our DLS products are continuously evolving to meet their needs.

International Travel:You are comfortable traveling outside of your home country and working with a diverse array of perspectives and cultures. 

Market Understanding: Keep up to date on industry trends and competitor activities to ensure Cloudflare remains a leader in cloud connectivity and security.

Product Strategy and Vision:Work with the DLS product team to define and drive the strategic direction for Cloudflare's data localization products, aligning with broader company objectives and customer needs.

Cross-Functional Partnership: Collaborate with engineering, design, marketing, sales, and support teams to understand user and business needs, and deliver a product experience that is valuable and viable.

Data-Informed Decision Making: Use data analytics to inform product decisions and measure the impact of new features and improvements.

Examples of desirable skills, knowledge and experience

You are entrepreneurial-minded and thrive in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet.   

• Exceptional communication, presentation, organizational, and analytical skills.
• Demonstrated ability to lead, drive consensus, and deliver in a matrix organization with multiple stakeholders.
• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment.
• Experience balancing execution, agility, and culture at a fast growing business.
• Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications and data systems. You've preferably been working full time on a software delivery team.
• Deep customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
• Experience working with data analysis at scale. An understanding of how to make big data small.

Bonus Points

• Strong contemporary understanding of geopolitical trends in either the EU, Central Asia, or the South Pacific, particularly as it pertains to data locality and data sovereignty. 
• Practical experience building systems that are FedRAMP High compliant.
• Theoretical and practical knowledge of how the Internet works at layers 1 through 7.
•  Experience in building or operating large-scale IP networks. Specific expertise in BGP and DNS a plus.
• Scripting/programming experience (Python, Go, etc.) and familiarity with data analysis tools (eg SQL, pandas).
• Hands-on experience with tools used for interacting with, debugging, and testing networks and applications (e.g. curl, dig, mtr, iperf, Wireshark, etc.)
• Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc). 
• A solid understanding of RESTful API design & documentation.
• Experience developing pricing for new enterprise SaaS products.
• Capacity planning, cost modeling, and operations research experience.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $140,000 - $172,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $158,000 - $193,000
• For Bay Area-based hires: Estimated annual salary of $166,000 - $202,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Available Locations: Singapore

Overview:

The Manager of Renewals will be responsible for providing guidance and leadership to a highly motivated team of Renewals Managers (RMs) that focus on renewing and managing existing named accounts. Strong sales, customer management, business acumen and the ability to quickly assess and understand a customer’s needs are essential to success in this role, in addition to inspiring, coaching and guiding the team to success. Your team would work through both proactive and reactive activity for the renewal and retention of customers by carefully managing and monitoring their customer base, outreach, forecasting and implementing the correct renewal strategy.

What you will do:

• Lead, mentor, and develop a regional RM team that is focused on customer success, retention, and upsells
• Guide team through renewal opportunities, forecasting, negotiation and close of renewals prior to contract expiration
• Accurately forecast projected revenue attainment and performance of RM team
• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Cloudflare platform, RM strategies, and client facing skills.
• Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success.
• Provide monthly/quarterly updates to sales teams
• Conduct quarterly business reviews
• Potential travel up to 25%

Experience and Skills:

• 3+ years of experience in sales leadership
• 5+ years of full sales cycle management in tech/software
• Proven track record of success in sales as an account executive, or equivalent
• Demonstrated ability to effectively navigate customer objections and challenges toward a win-win outcome and renewal
• Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
• Experience with forecasting and deal management
• Experience leading high transaction/volume teams with short sales cycles.
• Bachelor's Degree or equivalent work experience

We are looking for a Fraud Investigations Manager to join our global Trust & Safety team, and lead our team of Fraud Analysts. As manager, you will further develop and enhance our fraud policies and procedures, to ensure optimal gains, recovery and loss prevention. You will be leading a global team of highly skilled fraud analysts, and getting your hands dirty with the team to analyze our fraud data, to create, modify and enhance our review processes. You will be providing regular statistical analysis to Sr. Leadership, including Customer Support, Finance and Marketing leadership teams, on the performance of their products and support services. You will also partner with the Trust & Safety Platform Operations team to provide support as needed on abuse investigations. This is a position where you will also gain familiarity with the inner workings of Cloudflare’s technologies and policies.  

Locations: PA, NJ, NYC, Austin

Responsibilities:

• Lead and manage the Fraud team with effective leadership, ability to hire and retain talented staff, ability to train and develop a team in fraud expertise
• You will develop deep expertise on the processes and be responsible for driving continuous process improvement initiatives, with a particular focus on balancing fraud/risk and customer experience
• Create and implement proactive measures to stop fraud while minimizing potential false positives
• Through data-driven insights, you will develop recommendations for process improvements, new process standards, and agent tooling improvements that enable a more frictionless, consistent experience, and increased team efficiency
• You will operationalize these recommendations through strong project management in partnership with Trust & Safety, Finance, Product, and others.
• Generate weekly, monthly and quarterly reports on fraud abatement
• Interact with internal and external partners such as vendors and banks to improve Cloudflare’s fraud detection capabilities
• Ensure that ongoing operations maintain a high level of stakeholder satisfaction
• Guide the team to own, design, and manage the direction for all fraud prevention, detection and response strategies that balances fraud controls, growth and customer experience
• You will be part of an on-call leadership team, and may be a part of weekend and holiday coverage schedule

Requirements:

• Working knowledge of Financial Fraud
• You have 4-6 years of anti-fraud, fraud prevention experience at an internet hosting service provider
• You have 2-3 years experience leading a team
• Prior experience in leading a highly distributed team that is fully remote
• Experience with payment platforms such as Stripe, ThreatMetrix, Tract, BrainTree, RetailDecisions (ACI WorldWide), specifically their fraud applications
• You have a working knowledge of query language and data analysis tools such as BigQuery, Tableau, etc.
• Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
• Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor
• Excellent verbal and written communication skills; Excellent storytelling and presentation skills
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Collaborative, diplomatic, and flexible, able to work effectively cross functionally
• Technologically savvy, curious, up to date with digital trends and applications

Bonus:

• You have working knowledge of the Domain Name System (DNS) and Domain Registrar Services
• You have a working knowledge of how a hosting provider operates

Available Locations:Lisbon or Remote Portugal; London or Remote UK, Munich or Remote Germany

About the Role

We are looking for talented Systems Reliability Engineers to build and operate our Edge platform running in more than 320 cities in over 120 countries. Our SREs come from diverse technical backgrounds and have built up their knowledge working in different environments, but common factors across all of our reliability-focused engineers include a passion for automation, scalability, and operational excellence. We support our services in a “follow the sun” model with offices in East Asia, Europe and North America.

This is a superb opportunity to join a high-performing team and scale our high-growth network as Cloudflare’s business grows. We live at the boundary between systems, network, and software, and love improving the glue that holds them together. Working with us, you will build tools to constantly improve service availability, performance, and operational velocity. You will nurture a passion for an “automate everything” approach that makes systems failure resistant and ready to scale.

SREs focus on the immediate state and functionality of the Cloudflare platform around the world, leveraging an array of monitoring, alerting and diagnostics tools while developing and enhancing the Cloudflare platform and its capabilities. We own a wide portfolio of applications and services, running a tight feedback loop of developer and operator patterns. The ideal SRE candidate has a passionate curiosity about how the Internet fundamentally works and has a strong knowledge of networking, Linux and TLS along with coding ability in Go or Python.

Requisite Skills

• Aptitude for identifying problems, owning them and working with others to solve them
• Linux systems experience
• 3 years experience in an SRE role or a role with similar functions
• Software development skills in some programming language such as Go or Python
• Understanding of distributed software systems and large scale system design tradeoffs
• Intermediate experience of common network protocols like DNS and HTTP
• Understanding of routing protocols and concepts such as BGP and IP anycast 

Examples of desirable skills, knowledge and experience

• Experience with the Linux kernel and Linux software packaging
• Performance analysis and debugging
• Configuration management systems such as Saltstack, Chef, Puppet or Ansible
• Load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Squid or Apache
• SQL databases
• Time series databases such as OpenTSDB, Graphite, Prometheus or Grafana
• Key/Value stores

Bonus Points

• Experience with continuous / rapid release engineering
• Strong tooling and automation development experience
• Experience working in a 24/7/365 service environment
• Experience working with large scale production distributed systems
• A history of contributing to Open Source Software

Some tools that we use

• Nginx
• PostgreSQL
• Docker
• Prometheus
• Grafana
• Consul
• Nomad
• Salt

Available Locations: Lisbon or Remote Portugal

About the department

The Infrastructure department at Cloudflare handles all our data centers and network interconnections around the world, from research and development of our servers, to planning network capacity expansions, to getting our equipment anywhere in the world that it’s needed, to executing new deployments and data center expansions.

The Infrastructure Planning & Capacity Engineering team is part of Cloudflare’s global Infrastructure (INF) team. The team is the central decision making center responsible to scale Cloudflare's Infrastructure, Edge and Core. The team delivers the required speed and plan accuracy to scale seamlessly and efficiently by alleviating all potential bottlenecks.

What you'll do

• Identify bottlenecks and recommend optimizations for service owners to improve capacity utilization of applications
• Identify and institute new planning verticals
• Develop simulation models and tools which analyze multi level constraints (data center space and power, budget, lead time constraints)
• Collaborate with application owners and product managers to understand capacity requirements, software optimization initiatives, and generate short/long term capacity demand forecasts
• Data Modeling/Business Intelligence
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing capacity planning infrastructure for greater scalability
• Design, develop and scale user friendly systems, reports and dashboards which support capacity planning
• Create monitoring and reporting tools for capacity related analysis
• Build ROI models which help leadership teams prioritize and manage risk across new product initiatives, reliability/efficiency projects and existing applications/features

Examples of desirable skills, knowledge and experience

• Strong expertise in Microsoft Excel
• PL/SQL server development experience
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala
• Degree in Operations Research, Statistics, Applied Mathematics, Computer Science, Engineering, MIS or closely related field
• 3+ years relevant work experience as a Capacity Planner, Supply Chain Analyst, Business Analyst, BI Engineer or Data Scientist
• Demonstrated ability and experience to influence, develop productive working relationships, and lead technical teams and key stakeholders from different business functions
• A diverse technical acumen--actively contribute to technical discussions, proactively identify challenges and risks, working closely with engineers and product manager on addressing challenges, and form mitigation plans
• Excellent interpersonal, presentation and communication skills. Effective problem-solving skills
• Exercise technical judgment to keep goals for programs, projects and products attainable within a given timeline

Available Locations: Lisbon, Portugal

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

What you'll do

We announced Cloudflare Workers in 2017  — since then it’s played a key role in Cloudflare’s strategy for entering the developer platform market. Until the launch of Workers, as Cloudflare was ramping up its capabilities in the performance and security spaces, it became clear that developers needed more ways to control the edge than rules engines could support. Workers has allowed Cloudflare to add programmability to the edge such that developers could have access to writing logic on the edge in their preferred way — through code. Over the past few years, Workers has grown from a simple functions-as-a-service option into a fully blown full-stack platform. With any application, however, in addition to serverless compute, you need to be able to manage state. In 2022, Cloudflare released D1 — built on Durable Objects, D1 is Cloudflare’s first serverless database.  In this role, you’ll be helping define and building the future of D1 to enable developers to build full stack applications. 

Examples of desirable skills, knowledge and experience

• 5+ years experience building full-stack web applications.
• Knowledge of Javascript, preferably Typescript, for both frontend and backend application development.
• Knowledge of at least one modern strongly-typed programming language such as Go, Java, C#, Rust, or C++.
• Experience operating high volume Software-as-a-Service (SaaS) applications.
• Experience designing and building library and REST APIs
• A solid understanding of computer science fundamentals including data structures, algorithms, and object-oriented or functional design.

Bonus Points

• A thorough understanding of database internals such as SQLite and Postgres.
• A thorough understanding of the web and technologies such as web browsers, HTTP, JavaScript and WebAssembly.
• Experience building developer platforms and/or tooling.
• Experience developing on open source software projects.

Available Locations: London, UK

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

What you'll do

We announced Cloudflare Workers in 2017  — since then it’s played a key role in Cloudflare’s strategy for entering the developer platform market. Until the launch of Workers, as Cloudflare was ramping up its capabilities in the performance and security spaces, it became clear that developers needed more ways to control the edge than rules engines could support. Workers has allowed Cloudflare to add programmability to the edge such that developers could have access to writing logic on the edge in their preferred way — through code. Over the past few years, Workers has grown from a simple functions-as-a-service option into a fully blown full-stack platform. With any application, however, in addition to serverless compute, you need to be able to manage state. In 2022, Cloudflare released D1 — built on Durable Objects, D1 is Cloudflare’s first serverless database.  In this role, you’ll be helping define and building the future of D1 to enable developers to build full stack applications. 

Examples of desirable skills, knowledge and experience

• 5+ years experience building full-stack web applications.
• Knowledge of Javascript, preferably Typescript, for both frontend and backend application development.
• Knowledge of at least one modern strongly-typed programming language such as Go, Java, C#, Rust, or C++.
• Experience operating high volume Software-as-a-Service (SaaS) applications.
• Experience designing and building library and REST APIs
• A solid understanding of computer science fundamentals including data structures, algorithms, and object-oriented or functional design.

Bonus Points

• A thorough understanding of database internals such as SQLite and Postgres.
• A thorough understanding of the web and technologies such as web browsers, HTTP, JavaScript and WebAssembly.
• Experience building developer platforms and/or tooling.
• Experience developing on open source software projects.

Available Locations: Austin, Texas | Lisbon, Portugal | London, UK

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

What you'll do

The Durable Objects (DO) team is responsible for DO, Cloudflare's distributed coordination API with strongly consistent storage. In this role, you will work with a top-notch engineering team to expand Cloudflare's capabilities by ensuring continual reliability, maintaining best-in-class performance, and implementing new features and functionality. You will own your code from inception to release, delivering solutions at all layers of the software stack to empower Cloudflare customers. On any given day, you might write a design document that outlines how you plan to solve a specific problem, modify how R2 Storage processes requests, or fix a bug in how our user experience renders. You can expect to interact with a variety of languages and technologies including, but not limited to JavaScript, Typescript, Rust, and C++.

Examples of desirable skills, knowledge and experience

• 10+ years experience working with distributed systems or developing on cloud platforms.
• An operational mindset - we don't just write code, we also own it in production
• Solid understanding of computer science fundamentals including data structures, algorithms, and object-oriented or functional design.
• Deep knowledge of at least one systems programming language such as C/C++ or Rust
• Experience in designing and architecting large-scale distributed systems
• Experience working with cloud platforms, especially serverless platforms
• Experience being in a technical leader or operating in a team lead role

Bonus Points

• Previous experience working on database internals such as a SQL query planner. 
• Deep understanding of the web and technologies such as web browsers, HTTP, JavaScript and WebAssembly.
• Experience working in low-latency real time environments such as game streaming, game engine architecture, high frequency trading, payment systems.
• Experience debugging, optimizing and identifying failure modes in a large-scale Linux-based distributed system.