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Tomra




Tomra is hiring a Remote Regional Service Director – Americas

Job Description

This is a rare and exciting opportunity to be part of our dynamic Leadership Team and report directly into the Head of Americas. You will have full empowerment and support to develop the service strategy with a focus on delivering best-in-class service. 

As Regional Service Director, you have the overall responsibility for growing the services business both in revenue and margin. This includes the end-to-end ownership of the services business in the Region, from services sales and technical support, through to services execution and customer satisfaction.

Your work will be purposeful, and you will play an important role in helping the business achieve some exciting goals. 

Key responsibilities:

  • Collaborate closely with the regional leadership team to formulate and execute a comprehensive strategy aimed at the expansion of our services business within the region
  • Champion a culture of exceptional customer service and satisfaction. Monitor customer feedback, address concerns, and implement strategies for continuous improvement.
  • Take responsibility for P&L management, cost control, budgeting and forecasting of regional delivery teams
  • Provide feedback, mentoring and coaching to managers and leaders throughout the region to foster a culture of excellence, continuous improvement and innovation
  • Ensure services growth targets are met in revenue and margin 
  • Expand the services portfolio based on local market needs
  • Ensure service execution surpasses industry standards
  • Uphold industry regulations, quality standards, and best practices to ensure services are delivered in a compliant and efficient manner.
  • Manage cashflow and collection
  • Implement a continuous improvement mindset by managing and monitoring key KPI’s and service levels and completing root-cause analysis to identify improvement opportunities 

 

Qualifications

  • >15+ years proven success in building and driving high performing teams in service organizations 
  • Experience in leading change and transformation
  • Experience leading an international service organization, with high performing and geographically distributed teams 
  • Ability to define strategic plans for business functions in collaboration with cross-functional stakeholders
  • Think out of the box mindset to design and develop new service products in line with market needs
  • Demonstrated ability to communicate verbally and in written form, present and influence credibly and effectively at all levels of the organization, including executive and C-level 
  • Demonstrated ability to maintain high customer satisfaction (NPS) ratings that meet company needs
  • High level of initiative, ability to lead and work well in a team environment, plan and carry out responsibilities with minimal direction 
  • Ability to travel up to 30% of the time

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Tomra is hiring a Remote Team Leader Service Engineer* - India

Job Description

 

Responsibilities:

  • Lead a team of Field Service Engineers (FSEs) in India, ensuring customer satisfaction and service quality.
  • Identify individual strengths and areas for improvement within the team and propose development plans.
  • Serve as the central point of contact for escalated customer service issues.
  • Provide technical consultation when needed.
  • Contribute to service sales activities.

Main Duties:

  • Ensure compliance with health and safety protocols for FSEs.
  • Oversee the installation, modification, repair, and upgrade of equipment at customer facilities.
  • Define training needs for the team and create an induction program for new FSEs.
  • Collaborate with the Customer Project Manager (CPM) and Manager on FSE planning.
  • Uphold customer satisfaction requirements and policies.
  • Regularly visit customers, establish effective relationships, and cooperate with the sales department to expand the customer base.
  • Participate in business processing training, improve technical service levels, and provide training to customers/FSEs on our machines.
  • Maintain daily on-site records and handle escalation processes.
  • Provide technical support, including remote assistance, to clients regarding technical issues and sorter performance.
  • Prepare and review onsite service visits to support service sales.

Desired Qualities:

  • Highly competent and adaptable professional with excellent communication skills.
  • Committed to creating a positive team environment.

Qualifications

  • Location: Dehli
  • Education: University degree in Mechanical, Electrical, or a related field.
  • Experience: At least 3 years of experience in electrical and mechanical work, preferably in a customer-facing role.
  • Language Skills: Fluent in English with excellent communication abilities.
  • Technical Skills:
    • Strong troubleshooting and problem-solving skills.
    • Proficient in Microsoft operating systems.
  • Work Style:
    • Self-driven and proactive.
    • Target-oriented with a strong willingness to perform.
  • Other Attributes:
    • Flexible attitude towards travel (40% or higher short-term travel).
    • Socially outgoing.
    • Ability to handle stress.
    • Effective management and communication skills.

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26d

Full-Time Assistant* - Recycling

TomraMülheim-Kärlich, Germany, Remote

Tomra is hiring a Remote Full-Time Assistant* - Recycling

Stellenbeschreibung

Aufgaben:

  • Materialflussanalyse: Sie kontrollieren die Materialströme per Hand, die von unseren Sortiermaschinen bei Kunden vor Ort sortiert wurden, insbesondere im Bereich Metall- und Abfallrecycling.
  • Projektoptimierung: Unterstützung des Projektteams bei der Optimierung der Sortierleistung während der Projektübergabe.
  • F&E-Projekte: Sie helfen bei Materialzählungen für Forschungs- und Entwicklungsprojekte, um die Eignung neuer Maschinen und Anwendungen zu bewerten.
  • Testzentrum: Unterstützung des Testzentrums bei Materialzählungen.
  • Internationale Zusammenarbeit: Bereitschaft, im Ausland zu reisen und in einem internationalen Team zu arbeiten.

Qualifikationen

Anforderungen:

  • Leidenschaft für Umweltschutz und Nachhaltigkeit: Wir suchen jemanden, der sich für den Schutz unserer Umwelt einsetzt.
  • Vorkenntnisse im Bereich Abfallmanagement oder Labor: Eine formale berufliche Ausbildung ist nicht erforderlich, aber Erfahrung im Bereich Abfallmanagement oder im Labor ist von Vorteil.
  • Reisebereitschaft: Sie sind bereit, ins Ausland zu reisen (normalerweise nicht über den Freitag hinaus).
  • Koordinations- und Organisationsfähigkeiten: Sie haben ein gutes Maß an Koordinations- und Organisationsfähigkeiten.
  • Grundkenntnisse in Englisch: Englischkenntnisse sind wünschenswert.
  • Zuverlässigkeit und Teamgeist: Sie sind zuverlässig, sorgfältig, verantwortungsbewusst, flexibel und teamorientiert.

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Tomra is hiring a Remote ERP Specialist* - Application Management (Field Service)

Job Description

ERP Specialist - Application Management (Field Service)

 

TOMRA Recycling is seeking a highly skilled and motivated ERP Specialist - Application Management (Field Service). The successful candidate will act as a power user for the global service department, managing all business-related processes and applications, with a primary focus on ERP (IFS) and PowerBI.

 

Key Responsibilities:

- Serve as the primary contact and Subject Matter Expert (SME) for processes and tools within the global service organization.

- Act as a power user for the business tools and processes of the global Service department, ensuring optimal use of ERP (IFS) and PowerBI and Service Management Systems.

- Pass on knowledge to the global user community, monitor adherence to best practices

- Lead the global rollout of service processes in TOMRA entities worldwide.

- Document processes in collaboration with the quality department.

- Lead the capture, design mapping, and implementation of standardized processes.

- Work closely with the internal Business Process Management team to integrate and align processes TOMRA Recycling-wide, Utilize IFS Cloud knowledge to optimize and steer business processes in the service department.

- Drive user trainings to ensure efficient use of applications and tools.

- Monitor working instructions and defines actions (additional trainings, awareness measures,…) in order to raise efficiency of the service department.

Qualifications

- Bachelor's degree in IT Business, Process Management, or a related field (e.g., Fachinformatiker Anwendungsentwicklung).

- Proven experience with IFS and PowerBI and Service Management Systems.

- Proficiency in English is essential; knowledge of German is a bonus.

- Strong analytical skills, excellent communication abilities, and a self-driven attitude.

- Proven experience in the back-office of a service department

- Fluency in English; proficiency in German is a plus.

- A background in IFS, as well as Field Service Management System (FSMS) experience is a plus.

- You are based in one of these countries: Germany, France, Italy, Spain, Slovakia, Poland.

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+30d

Area Sales Manager* - Metal Recycling

TomraMülheim-Kärlich, Germany, Remote

Tomra is hiring a Remote Area Sales Manager* - Metal Recycling

Job Description

Role and Responsibilities

Your responsibilities will include:

  • Strategically implementing a systematic sales strategy tailored for the region.
  • Orchestrating and executing targeted sales activities within the region.
  • Actively engaging in industry exhibitions and conferences to foster brand presence.
  • Empowering and guiding the sales team by equipping them with key insights on applications, competitors, pricing strategies, and winning tactics for projects.
  • Proactively scouting for leads and cultivating opportunities within the assigned area.
  • Preparing offers and skillfully negotiating with customers to secure agreements.
  • Pioneering the development of new markets and nurturing relationships with prospective contacts.
  • Managing an allocated annual budget tied to territorial responsibilities.
  • Providing accurate forecasts into the CRM system, offering long-term visibility for strategic decision-making.
  • Delivering comprehensive updates to the Segment Director Metal on planned and ongoing activities, customer projects, trials, and emerging market trends.

Qualifications

  • A minimum of 5-10 years' experience in the Metal Recycling (MR) industry, with expertise in sensor-based sorting technology or the operation of MR recycling sorting plants.
  • Proven experience in selling large capital equipment, navigating long project sales cycles, and handling technical equipment sales.
  • Demonstrated ability to thrive in an international environment with diverse cultural backgrounds.
  • Excellent communication skills in English and German
  • A track record of successful contract negotiation, paired with exceptional listening and communication skills, underpinned by an analytical approach.
  • Willingness to travel locally and internationally, with up to 70% of time dedicated to travel.
  • Strong self-organizational skills and the ability to perform under pressure.
  • Proficiency in using the Office suite, particularly PowerPoint and Excel.

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+30d

Field Service Engineer* - US

TomraCharlotte, NC, Remote

Tomra is hiring a Remote Field Service Engineer* - US

Job Description

Position Overview: At TOMRA, we believe diversity drives innovation. The Field Service Engineers play an integral role in the success of the resource revolution here at TOMRA. They are responsible for delivering high quality service to ensure enhanced machine performance and an excellent customer experience.  We are looking for a field service engineer local to our Charlotte, NC office to support Customers within North America. 

Primary Job Functions:

  • Conduct a range of field service tasks including commissioning, testing, integration, optimization, maintenance, and repair throughout the USA, including Canada and Mexico.
  • Offer expert consultation on customer plant systems (ex: subsystems that input material to our chute systems, subsystems which receive material from our chute systems, etc.)
  • Provide support (incl. remote support) to clients regarding technical issues and sorter performance, etc.
  • Deliver detailed field reports after each customer visit or technical intervention.
  • Provide machine and maintenance training to customer and service personnel
  • Provide on call technical phone support and field response to equipment and customer issues when not in the field
  • Mentor junior level Field Support Engineers both technically and administratively.
  • Contribute ideas about improvement possibilities (quality/efficiency/profitability).

Qualifications

Education:

  • University or College studies in Electrical or Electro-Mechanical Engineering preferred; minimum Technician qualifications required.

Required Experience and Skills:

  • Minimum of 3 years of customer-facing B2B experience in electrical and mechanical fields.
  • You have a solid technical foundation, particularly in electricity (reading electrical diagrams and plans, API/PLC electrical automation);
  • Excellent communication skills with demonstrated ability to present complex technical information and issues in a user-friendly manner.
  • Flexible and willingness for international travel.
  • You are at ease with computer programs / PC configuration.
  • Fluent in English; Spanish language skills are a plus

Physical Requirements

  • Job requires frequent bending, kneeling and standing.
  • Ability to lift up to 80 lbs. 
  • Working in confined spaces.
  • Ability to drive for long distances.

Travel:

  • Travel on average 80% per year: local, domestic and international.
  • Overnight travel Monday - Friday based on assignment
  • Must have a valid passport
  • Ability to drive without restrictions, clean DMV record.

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Tomra is hiring a Remote Field Service Engineer* - Silesian district

Job Description

  • Installation, commissioning, maintenance and repair of sensor-based sorters at TOMRA Recycling installation bases;
  • Ensuring maximum performance of TOMRA sorting systems in the field;
  • Delivering exceptional customer experiences through first-class communication and support;
  • Optimizing of the sorting systems / process;
  • Identifying opportunities to add value to our customers businesses through the introduction of complementary TOMRA products, solutions and services;
  • Acting as a link between our customers and Head Quarters – collecting and providing feedback from the market so that we can continuously look for new opportunities for our customers.

Qualifications

  • Completed secondary technical school or higher with a specialization in electrician/electronics, automatics, industrial maintenance, or a related field.
  • 2-3 years of relevant work experience in an industrial environment, with a focus on on-site preventive and curative maintenance.
  • Reside in Katowice (+40km around) OR Krakow.
  • Willingness to travel approximately 80% of the time within South of Poland, and occasionally to the Baltics, Slovakia, Czech Republic, and other international locations.
  • Valid car license;
  • Electrical certificate SEP;
  • Proficiency in computer programs and PC configuration;
  • Fluent in Polish and proficient in English;
  • Ability to establish and maintain effective working relationships with clients, internal and external associates, and management levels.
  • Knowledge of recycling processes is a plus.

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+30d

Field Service Engineer* - Kraków

TomraKraków, Poland, Remote

Tomra is hiring a Remote Field Service Engineer* - Kraków

Job Description

  • Installation, commissioning, maintenance and repair of sensor-based sorters at TOMRA Recycling installation bases;
  • Ensuring maximum performance of TOMRA sorting systems in the field;
  • Delivering exceptional customer experiences through first-class communication and support;
  • Optimizing of the sorting systems / process;
  • Identifying opportunities to add value to our customers businesses through the introduction of complementary TOMRA products, solutions and services;
  • Acting as a link between our customers and Head Quarters – collecting and providing feedback from the market so that we can continuously look for new opportunities for our customers.

Qualifications

  • Completed secondary technical school or higher with a specialization in electrician/electronics, automatics, industrial maintenance, or a related field.
  • 2-3 years of relevant work experience in an industrial environment, with a focus on on-site preventive and curative maintenance.
  • Reside in Katowice (+40km around) OR Krakow.
  • Willingness to travel approximately 80% of the time within South of Poland, and occasionally to the Baltics, Slovakia, Czech Republic, and other international locations.
  • Valid car license;
  • Electrical certificate SEP;
  • Proficiency in computer programs and PC configuration;
  • Fluent in Polish and proficient in English;
  • Ability to establish and maintain effective working relationships with clients, internal and external associates, and management levels.
  • Knowledge of recycling processes is a plus.

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Tomra is hiring a Remote Field Service Engineer* - Italy (Lombardia Piemonte)

Job Description

TOMRA is seeking a Field Service Engineerto join our team in Italy. As a key member, you will be responsible for providing support to our customers mainly in the North-West of Italy. This role is ideal for those with an adventurous spirit, as there will be lots of travel, mainly domestic across Italy and occasional trips abroad.

You will receive all the necessary training at our training center in Germany, as well as  practical experience in the field with the support of your experienced colleagues.

Your tasks

  • Installation, commissioning, maintenance, optimization and repair of sensor-based sorters at TOMRA Recycling installation bases.
  • Ensuring maximum performance of TOMRA sorting systems in the field.
  • Delivering exceptional customer experiences through effective communication and support.
  • Optimizing of the sorting systems / process by sampling and testing.
  • Identifying opportunities to add value to our customers businesses through the introduction of complementary TOMRA products, solutions and services.
  • Acting as a link between our customers and Head Quarters – collecting and providing feedback from the market so that we can continuously look for new opportunities for our customers.

Qualifications

  • Completed secondary technical school (FP2) or higher with a specialization in electrician/electronics, automatics, industrial maintenance, or a related field.
  • Reside within approximately 200 km radius of Milan area.
  • Willingness to travel 80% or more within Italy.
  • Work experience in an industrial environment with a focus on on-site preventive and curative maintenance would be a big plus.
  • In-depth knowledge of electrical systems and troubleshooting.
  • Proficiency in computer programs, PC configuration, network structures.
  • A certain talent for communication when dealing with people - in our case these are customers.
  • Native in Italian and proficient in English.
  • Full clean driving license required.
  • Knowledge of recycling processes is a plus.

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+30d

Field Service Engineer* - Recycling - BeNeLu

TomraEindhoven, Netherlands, Remote

Tomra is hiring a Remote Field Service Engineer* - Recycling - BeNeLu

Job Description

As a Field Service Engineer*, you’ll play a crucial role in our mission. Your responsibilities will include:

  1. Installation and Maintenance:

    • Install, commission, and maintain sensor-based sorters within TOMRA’s Recycling install base.
    • Optimize system performance through regular testing and adjustments.
  2. Exceptional Customer Experiences:

    • Communicate effectively with our diverse customer base using various mediums.
    • Provide top-class support, ensuring customer satisfaction.
  3. Value Creation:

    • Identify opportunities to enhance our customers’ businesses.
    • Introduce complementary TOMRA products, solutions, and services.
  4. Feedback Loop:

    • Act as a bridge between our customers and headquarters.
    • Continuously seek ways to delight our customers by sharing valuable market insights.

Qualifications

  • Vocational Education and Training (VET):

    • Background in electricity, electronics, computer science, or related fields.
  • Work Experience:

    • 2-3 years in an industrial environment.
    • Familiarity with electrical systems and troubleshooting.
  • Skills and Traits:

    • Self-motivated and proven capacity to fully complete tasks
    • Willing to travel for at least 80 % of the time, based on a flexible schedule.
    • Advanced IT and network skills.
    • Logical thinker with an affinity for computer programs.
    • Excellent communication skills, especially when interacting with customers.
    • Socially outgoing and able to handle challenging situations.
  • Language Proficiency:

    • Fluent in verbal and written English
    • Good language skills in Flemish or Dutch

 

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Tomra is hiring a Remote Field Service Engineer* - Norway

Job Description

  • Optimization, commissioning, performance tests, maintain and repair of sensor-based sorters in TOMRA’s Recycling installed base
  • Delivering exceptional customer experiences through top class communication and support using various mediums
  • Optimizing of the sorting systems / process by sample accounting and testing
  • Identifying opportunities to add value to our customers businesses through the introduction of complementary TOMRA products, solutions and services
  • Act as a conduit between our customer base and HQ by providing in market feedback so that we continuously look for opportunities to further delight our customers

Qualifications

  • Bachelor/Master (engineering) or an apprenticement as a computer scientist / technician / electrician / or similar
  • Affinity for computer programs, healthy logical understanding to understand contexts
  • A certain talent for communication when dealing with people - in our case these are customers
  • Socially outgoing, ability to handle stressful tasks
  • Fluent in verbal and written English
  • Fluent Dutch skills
  • Willing to travel for at least 80 % of the time, based on a flexible schedule
  • Full clean driving license essential
  • Knowledge of recycling processes is a plus
  • You know how to change an IP address

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Tomra is hiring a Remote Field Service Engineer/Optimizer* - Recycling - BeNeLu

Job Description

As a Field Service Engineer*, you’ll play a crucial role in our mission. Your responsibilities will include:

  1. Installation and Maintenance:

    • Install, commission, and maintain sensor-based sorters within TOMRA’s Recycling install base.
    • Optimize system performance through regular testing and adjustments.
  2. Exceptional Customer Experiences:

    • Communicate effectively with our diverse customer base using various mediums.
    • Provide top-class support, ensuring customer satisfaction.
  3. Value Creation:

    • Identify opportunities to enhance our customers’ businesses.
    • Introduce complementary TOMRA products, solutions, and services.
  4. Feedback Loop:

    • Act as a bridge between our customers and headquarters.
    • Continuously seek ways to delight our customers by sharing valuable market insights.

Qualifications

  • Vocational Education and Training (VET):

    • Background in electricity, electronics, computer science, or related fields.
  • Work Experience:

    • 2-3 years in an industrial environment.
    • Familiarity with electrical systems and troubleshooting.
  • Skills and Traits:

    • Self-motivated and proven capacity to fully complete tasks
    • Willing to travel for at least 80 % of the time, based on a flexible schedule.
    • Advanced IT and network skills.
    • Logical thinker with an affinity for computer programs.
    • Excellent communication skills, especially when interacting with customers.
    • Socially outgoing and able to handle challenging situations.
  • Language Proficiency:

    • Fluent in verbal and written English
    • Good language skills in Flemish or Dutch

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+30d

Field Service Engineer* - Romania

TomraCluj-Napoca, Romania, Remote

Tomra is hiring a Remote Field Service Engineer* - Romania

Job Description

  • Installing, commissioning, maintaining, optimizing, and repairing sensor-based sorters at TOMRA Recycling installation bases.
  • Ensuring maximum performance of TOMRA sorting systems in the field, prioritizing customer satisfaction.
  • Delivering exceptional customer experiences through effective communication and support.
  • Optimizing sorting systems/processes through sampling and testing.
  • Identifying opportunities to add value to our customers' businesses by introducing complementary TOMRA products, solutions, and services.
  • Serving as a liaison between customers and Headquarters, gathering and providing market feedback to continuously improve customer service and identify new opportunities.

Qualifications

  • Vocational education and training (VET) in electricity, electronics, computer science, or similar field.
  • 2-3 years of work experience in an industrial environment.
  • In-depth knowledge of electrical systems and troubleshooting.
  • Self-motivated with a proven capacity to complete tasks independently.
  • Advanced IT and network skills.
  • Affinity for computer programs and a strong logical understanding to grasp contexts.
  • Effective communication skills, with the ability to engage with diverse individuals, including customers.
  • Socially outgoing with the ability to handle stressful tasks.
  • Fluent in verbal and written Romanien, Hungarian and English.
  • Willingness to travel for at least 80% of the time, based on a flexible schedule.
  • Full clean driving license essential.
  • Knowledge of recycling processes is a plus.

 

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Tomra is hiring a Remote Field Service Engineer* - BKK

Job Description

Position Overview

TOMRA Sorting Solutions is a world leader in sensor based sorting equipment. We are a dynamic company with an outstanding product line and customer satisfaction in the sorting industry. Our China HQ Xiamen has an excellent opportunity for a Service Engineer.

The service department is responsible for ensuring the ultimate customer satisfaction; This is through the excellent execution of the installation and commissioning of the equipment, ensuring the equipment is properly maintained and stays in maximized performance.

You, as a service engineer, are passionate about technical issues, driven to resolve them and you don’t mind getting your hands dirty. You have a higher technical education: mechanics, electrical mechanics, electricity, electronics and/or experience in a similar position. With a dedicated technical training of specific knowledge, you can rapidly convert your industrial customer service experience and technical expertise to machine top performance both on technical and application aspects. You work as technical consult to achieve the customer expectation. You like to work independently and internationally in customer orientated fashion. You like variety, you adapt yourself easily to different environments and you are eager to learn.

Working place: Bangkok

MainResponsibilities:

  • Be the first contact point for various after sales issue.
  • Install new or modified equipment at customer facilities to ensure full functionality according to specifications
  • Establish and maintain effective working relationships with customers, internal and external associates, and management.
  • you provides training for customers in connection with our machines: both hardware and software
  • You are responsible for the preparation of spare-parts lists, reports, etc.
  • Main working territory will be Thailand, SEA and some other parts of Asia.

Qualifications

Main Requirments:

  • University degree in Electrical, Software, Mechanical engineering or similar
  • At least 3 years or more of electrical software and mechanical background/customer facing work experience required.
  • Fluent in Thai and English, Chinese will be a strong plus. Excellent communication skills and the ability to deal effectively with customers
  • Troubleshooting, and follow-up skills. excellent technical problem-solving, Self-driven, pro-active and target oriented working style with a high willingness to perform
  • Superior computer and software operating system skills (Microsoft family)
  • You have a flexible attitude regarding travel and labor (80% or higher short period travel).
  • Valid driving license with good record
  • Socially outgoing, ability to handle stress

 

*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

Most important – it’s a match!

#LI-MH1

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+30d

Service Optimizer* - APAC

TomraXiamen, China, Remote

Tomra is hiring a Remote Service Optimizer* - APAC

Job Description

This is a optimizer position for APAC focusing on Waste Recycling development. Location can be in some major cities in South Korea, Taiwan, Japan, SEA, Australia, India.

Main tasks are:

  1. Field service work (warm commissioning, testing, integration, optimization)
  2. Providing high level technical phone support and field response for equipment and customer issues to people within and outside the organisation
  3. Give support to Sales and Project Management and strives for project acceptance
  4. Training for customers as well as for Tomra Field Service Engineers
  5. Provides detailed field reports that are useful for the whole organisation after every technical intervention
  6. Close cooperation with German head quarter on technology development
  7. Backup for maintenance and repair, predominantly for Recycling

Qualifications

1.       Excellent communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly manner
2.       Fluent in spoken and written English
3.       Excellent technical problem-solving, troubleshooting, and follow-up skills
4.       Ability to relate to customers, their views and issues, locally and in other countries and cultures
5.       Solution driven attitude

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Tomra is hiring a Remote Field Service Technician* - Southeast Spain

Job Description

TOMRA is seeking a Field Service Engineerto join our team in Spain. As a key member, you will be responsible for providing support to our customers in the southeastern region of Spain. This role is ideal for those with an adventurous spirit, as there will be lots of travel, mainly domestic across southeastern region of Spain and occasional trips to Portugal.

You will receive all the necessary training at our training center in Germany, as well as  practical experience in the field with the support of your experienced colleagues.

Your tasks

  • Installing, commissioning, maintaining, optimizing, and repairing sensor-based sorters at TOMRA Recycling installation bases.
  • Ensuring maximum performance of TOMRA sorting systems in the field, prioritizing customer satisfaction.
  • Delivering exceptional customer experiences through effective communication and support.
  • Optimizing sorting systems/processes through sampling and testing.
  • Identifying opportunities to add value to our customers' businesses by introducing complementary TOMRA products, solutions, and services.
  • Serving as a liaison between customers and Headquarters, gathering and providing market feedback to continuously improve customer service and identify new opportunities.

Qualifications

  • Completed secondary technical school (FP2) or higher with a specialization in electrician/electronics, automatics, industrial maintenance, or a related field.
  • Reside within approximately 200 km radius of Alicante's main airport.
  • Willingness to travel 80% or more within southeastern Spain and occasional trips to Portugal, with a flexible schedule.
  • Work experience in an industrial environment with a focus on on-site preventive and curative maintenance would be a big plus.
  • In-depth knowledge of electrical systems and troubleshooting.
  • Proficiency in computer programs, PC configuration, network structures.
  • A certain talent for communication when dealing with people - in our case these are customers.
  • Native in Spanish and proficient in English.
  • Full clean driving license required.
  • Knowledge of recycling processes is a plus.

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Tomra is hiring a Remote Field Service Supervisor

Job Description

At TOMRA Food, we are committed to our brand and as we continue to invest globally, we are looking for passionate and driven Field Service Supervisors to join our team. Your work will be purposeful, and you will play an important role in helping the business achieve some exciting goals.

As a Field Service Supervisor at TOMRA, you will be responsible for leading and supervising a team of Field Service Engineers. You will ensure the efficient and effective delivery of technical support, maintenance, installation, and customer training services for TOMRA's sorting equipment. Your role will aim to optimize the performance of TOMRA's solutions, enhance customer satisfaction, and maintain high standards of service excellence.

Primary Job Functions 

  • Deliver excellent customer service to both external and internal customers.
  • Drive the team to meet goals for customer satisfaction, revenue, and cost control.
  • Respond to and resolve inquiries from customers, Sales Agents, and Area Sales.
  • Collaborate with Managers and Field Service Engineers (FSEs) on technical issues.
  • Travel to customer sites as needed to resolve unresolved technical issues.
  • Research and analyze field reports and maintenance checklists to solve problems.
  • Perform quarterly KPI and annual reviews with the team.

Qualifications

About you

  • A Bachelor's degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or equivalent experience. 
  • 2+ years of supervisory experience with customer service background.
  • Working knowledge of electronic system troubleshooting, PC repairing, diagnostic testing, analog and digital circuits, electrical power circuits, PLC circuits, and basic test equipment such as oscilloscopes and voltmeters.
  • Strong analytical skills and clear communication abilities.
  • Proficiency in English and French preferred
  • Extensive domestic and international travel, up to 70%.
  • Must be able to obtain a valid passport and must be able to obtain a visa to work in Canada and the US.

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Area Sales Manager Metal Recycling*

TomraMülheim-Kärlich, Germany, Remote

Tomra is hiring a Remote Area Sales Manager Metal Recycling*

Job Description

Role and Responsibilities

Your responsibilities will include:

  • Strategically implementing a systematic sales strategy tailored for the region.
  • Orchestrating and executing targeted sales activities within the region.
  • Actively engaging in industry exhibitions and conferences to foster brand presence.
  • Empowering and guiding the sales team by equipping them with key insights on applications, competitors, pricing strategies, and winning tactics for projects.
  • Proactively scouting for leads and cultivating opportunities within the assigned area.
  • Preparing offers and skillfully negotiating with customers to secure agreements.
  • Pioneering the development of new markets and nurturing relationships with prospective contacts.
  • Managing an allocated annual budget tied to territorial responsibilities.
  • Providing accurate forecasts into the CRM system, offering long-term visibility for strategic decision-making.
  • Delivering comprehensive updates to the Segment Director Metal on planned and ongoing activities, customer projects, trials, and emerging market trends.

Qualifications

  • A minimum of 5-10 years' experience in the Metal Recycling (MR) industry, with expertise in sensor-based sorting technology or the operation of MR recycling sorting plants.
  • Proven experience in selling large capital equipment, navigating long project sales cycles, and handling technical equipment sales.
  • Demonstrated ability to thrive in an international environment with diverse cultural backgrounds.
  • Excellent communication skills in English and German
  • A track record of successful contract negotiation, paired with exceptional listening and communication skills, underpinned by an analytical approach.
  • Willingness to travel locally and internationally, with up to 70% of time dedicated to travel.
  • Strong self-organizational skills and the ability to perform under pressure.
  • Proficiency in using the Office suite, particularly PowerPoint and Excel.

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Area Sales Manager - Central Europe*

TomraMülheim-Kärlich, Germany, Remote

Tomra is hiring a Remote Area Sales Manager - Central Europe*

Job Description

  • Together with the Country Manager CE, the Area Sales manager will be responsible for implementing a Systematic Sales Management approach.
  • The Area Sales Manager plans and executes sales activities and supports on request also sales activities outside CE if necessary.
  • The Area Sales Manager will be responsible for the area of Waste Recycling and sorting (investment level typically EUR 200.000 – 1.500.000/order).
  • The Area Sales Manager ensures the effective internal organization of processes and structures.
  • The Area Sales Manager is responsible for the area sales budget.
  • The Area Sales Manager develops, coaches and works together with the global sales team.
  • The Area Sales Manager executes the company strategy and supports the Business Development Manager in evaluating new business fields if it necessary.
  • The Area Sales Manager participates in exhibitions and conferences locally and on international events.
  • The Area Sales Manager is an active part of the (global) Recycling Team.
  • Main Stakeholders are Sales team Europe of 25 persons, Global Service, Test Center, Project Management, Business Development, local Management in USA, Europe, Rest of World.

Qualifications

  • Master or bachelor’s degree in mechanical engineering, process technology, or comparable incl. significant industrial experience.
  • > 5 years’ experience in the waste recycling or waste processing industry.
  • Experience in selling large capital equipment or selling long project sales cycle or experience with sales of technical equipment in the recycling industry, also in managing Key Account Customers.
  • The Area Sales Manager should have experience from working in an international environment.
  • The Area Sales Manager should have strong commercial skills, should act customer-minded, result-driven and entrepreneurial.
  • The Area Sales Manager should have a proven track record of successful contract negotiation, excellent listening and communication skills and should follow an analytical approach.
  • The Area Sales Manager should act as a mature character who can gain respect from owners/clients in the Recycling industry.
  • The Area Sales Manager should have a passion for the company’s technology and employees.

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+30d

Field Service Engineer - Romania

TomraCluj-Napoca, Romania, Remote

Tomra is hiring a Remote Field Service Engineer - Romania

Job Description

  • Installing, commissioning, maintaining, optimizing, and repairing sensor-based sorters at TOMRA Recycling installation bases.
  • Ensuring maximum performance of TOMRA sorting systems in the field, prioritizing customer satisfaction.
  • Delivering exceptional customer experiences through effective communication and support.
  • Optimizing sorting systems/processes through sampling and testing.
  • Identifying opportunities to add value to our customers' businesses by introducing complementary TOMRA products, solutions, and services.
  • Serving as a liaison between customers and Headquarters, gathering and providing market feedback to continuously improve customer service and identify new opportunities.

Qualifications

  • Vocational education and training (VET) in electricity, electronics, computer science, or similar field.
  • 2-3 years of work experience in an industrial environment.
  • In-depth knowledge of electrical systems and troubleshooting.
  • Self-motivated with a proven capacity to complete tasks independently.
  • Advanced IT and network skills.
  • Affinity for computer programs and a strong logical understanding to grasp contexts.
  • Effective communication skills, with the ability to engage with diverse individuals, including customers.
  • Socially outgoing with the ability to handle stressful tasks.
  • Fluent in verbal and written Romanien, Hungarian and English.
  • Willingness to travel for at least 80% of the time, based on a flexible schedule.
  • Full clean driving license essential.
  • Knowledge of recycling processes is a plus.

 

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