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Help At Home

Hospital & Health Care
Help at Home, LLC is a home care agency committed to enhancing the quality of life for our clients. We are dedicated to providing care that allows our clients to remain comfortable in their own homes with dignity and independence. This is often a viable alternative to living in a nursing home or long-term care facility. With our sister companies, Oxford HealthCare, Excel Home Care, and Coastal/Altrus, we currently provide services in 13 states - Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Mississippi, Missouri, Pennsylvania, South Carolina, and Tennessee.

Headquarter Location:
Chicago, IL, United States

Help At Home is hiring a Remote Leave of Absence (LOA) & Compliance Manager

Leave of Absence (LOA) & Compliance Manager - Help At Home - Career Page

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Help At Home is hiring a Remote Manager, Learning and Development Operations

Help at Home is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Job Summary:

The Manager, Learning Operations is responsible for executing the systems and processes necessary to deliver training for our end users. This role oversees and provides for the day-to-day logistics management of how training is performed, consumed, and recorded. Ultimately, the Manager, Learning Operations role is designed to support employee engagement in the pursuit of professional development, career growth, and training compliance.

The Manager, Learning Operations helps to identify, define, and guide best practices and makes recommendations for continuous improvement to processes involving the upload of materials, consumption of content, and reporting analytics associated with the system; impacting the rules and policies for everyday tasks for front-end users (those taking training) and for back-end users (those that create, load, or report within the system).

Duties/Responsibilities:

  • Serves as a primary administrator of our company Learning Management System (LMS); overseeing the day-to-day operations of the system
  • Provide coaching, guidance, and feedback to LMS Administrators
  • Defines enrollment rules, user permissions, and other logistics necessary for the system to efficiently operate
  • Provides troubleshooting support through department ticketing system. Oversees ticketing system SLAs for the LMS
  • Works with the training teams, other internal stakeholders, vendor partners, and external learners (as needed) to ensure operation of the LMS
  • Develops expert level technical knowledge in the operation of the LMS and its interfaces with HR, Payroll, and other systems
  • Delivers/supports the delivery of training for end users at various administrative levels
  • Continues to make ongoing improvements to the LMS and business processes to improved efficiency, operation, and learner satisfaction.
  • Works with training teams and conduct final quality assurance functionality testing on eLearning courses, assessments, and other content prior to publishing within the LMS.
  • Develops, tests, and implements new custom reports. Periodically auditing existing reports and managing the inventory of all reports.
  • Provides data analysis and insights on reporting results.
  • Works closely with 3rd party providers to ensure quality of content within the Learning catalog.
  • Provides recommendations for content updates based on content age, quality, and other relevant factors
  • Ensures proper setup of Learning Pathways within the LMS, through partnership with content designers
  • Develops and maintains Standard Operating Procedures for Learning/Training content and other day-to-day tasks within/pertaining to the LMS.
  • Performs other duties and responsibilities as assigned.

Required Skills/Abilities:

  • Advanced oral and written communication skills
  • Awareness of general UX/UI design principles for desktop and mobile applications
  • Awareness of change management fundamentals
  • Excellent planning, organizing and project management skills
  • Understanding of digital learning formats and authoring tools a plus
  • Knowledge of training and development practice and methods, including needs assessment and/or instructional design
  • Ability to organize, manage and lead multiple projects and teams based on current/future LMS initiatives.
  • Attention to detail and analytical skills
  • Skill in Microsoft Word, Excel, PowerPoint, other Microsoft based applications

Education and Experience:

  • Bachelor’s Degree; or an equivalent combination of education and experience
  • 3-5 years of experience leading others in a customer service environment
  • 3-5 years of experience in an IT helpdesk or similar environment
  • 3-5 years of LMS and computer-based learning systems experience

Physical Requirements:

    • Ability to travel up to 20% of the time; may fluctuate based on business needs.
    • Prolonged periods sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at times.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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Help At Home is hiring a Remote REMOTE Director, Clinical Services

 

Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal

Is to enable the highest level of personal independence and meaningful lives for our clients. Help

at Home is committed to delivering a gold standard in care through our attentive and well-trained

staff who support making it possible to keep people comfortably and safely within their homes

and communities.

 Job Summary:

The Director, Clinical Services will primarily focus on population health, care coordination, and

clinical quality to ensure client needs are met. The Director will design and implement clinical

care strategies that will enable Help at Home to achieve its business objective and goals. The role

reports to the Chief Clinical Officer, Care Coordination and collaborates closely with other

members of the Care Coordination team.

Responsibilities:

  • Provides oversight of clinical services with a focus on population health, care coordination, and

    clinical quality.

  • Analyzes clinical data to track and measure KPIs related to population health and quality of care.

  • Partners with IT, data and analytics, Chief Clinical Officer, and business leaders to drive outcomes for value-based partners and shared savings models.

  • Work closely with the Chief Clinical Officer to determine future in-depth and complex clinical

    strategies that will jointly improve client care while reducing overall delivery costs.

  • Lead high-level clinician discussions focused on Care Management initiatives and programs that will benefit patient outcomes and identify opportunities to create value through strategic intervention.

  • Identifies opportunities for enhanced training and education in order to drive clinical outcomes.

  • Acts as change agent to drive adoption of integrated care model.

  • Liaison to clinical quality and compliance.

  • Perform other related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Demonstrated ability to build rapport, collaborate and develop effective working relationships with all levels of staff.

  •  Strong aptitude for understanding both client and business needs and creating programs      to meet those business objectives.

  • Ability to deal with ambiguity and work within a rapidly changing environment.

  • Strong attention to detail and analytical, quantitative, advance computer skills, especially with MS Excel.

  • Effective problem solving and ability to analyze and use data for decision making.

  •  Ability to analyze and interpret complex data and prepare comprehensive reports.

  •  Experience in quality measures and related staff development and training to support   desired outcomes of care delivery.

Education and Experience:

  • Bachelor Degree in Nursing with Master of Nursing, Healthcare Administration or Public Health preferred.
  •  Preferred 5 years’ experience in program management for population health, care coordination   and/or chronic condition management.
  • Knowledge of HEDIS and STARS quality measure.
  • Formal change management training preferred.

Physical Requirements:

  • Typical office setting, indoor and extensive use of computer.
  • Minimal lifting, bending but role typically requires long period of sitting.

  • Ability to travel between assigned locations as needed.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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Help At Home is hiring a Remote REMOTE Field Operations Program Manager

 

Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal

Is to enable the highest level of personal independence and meaningful lives for our clients. Help

at Home is committed to delivering a gold standard in care through our attentive and well-trained

staff who support making it possible to keep people comfortably and safely within their homes

and communities.

 Job Summary:

Reporting to the VP of Field Operations, the Field Operations Program Manager, will work to support the Behavior to Results strategy by coordinating, supporting, coaching, and monitoring the execution progress of field leaders, managers, and supervisors, to significantly increase the frequency of Great Starts, Great Days, and recorded Meaningful Moments. This role will collaborate with internal and external partners in support of delivering truly effective execution and sustained impact. The Program Manager will also work across the matrix functions of the Field Support Center (corporate), as needed, to ensure that improvement commitments to the field are fully executed.

Responsibilities:

  • Plan and design the program and proactively monitor its progress, resolving issues and initiating appropriate corrective action.
  • Manage the program's budget on behalf of the VP of Field Operations, monitoring expenditure and costs against delivered and realized benefits as the program progresses.
  • Facilitate the appointment of individuals to project teams.
  • Manage collaboration and communications with all stakeholders.
  • Manage risks to the program's successful outcome.
  • Work with the business change manager or equivalent on the transition to the new business as usual position.
  • Initiate extra activities and other management interventions wherever gaps in the program are identified or issues arise.
  • Report the progress of the program at regular intervals to the VP, Field Operations.
  • Build strong partnerships with cross-functional teams to ensure priorities and programs are aligned with short- and long-term business objectives.
  • Clarify and drive project commitments as well as establish and maintain clear chains of accountability and communication by facilitating meetings with key stakeholders
  • Send clear and concise project status updates as needed.
  • Create and maintain focus, enthusiasm and momentum of assigned programs, ensuring successful adoption in the Field.
  • Use continuous improvement methods to identify ways to optimize program effectiveness, efficiency and quality.
  • Develop mechanisms for monitoring project progress and for intervention and problem solving with team members.
  • Perform other duties as assigned.
  •  

 Required Skills/Abilities:

  • Ability to collaborate, inspire and hold others accountable.
  • Proven ability to work across a matrix and multi-site environment.
  • Collaborative style as a thought partner who works productively with the leadership team.
  • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment
  • Excellent oral and written communication skills.
  • Critical thinking and ability to support strategic transformation activities.
  • Exhibition of the highest ethical standards while demonstrating accountability and ownership.

Education and Experience:

  • Bachelor’s degree in business or related field.
  • Five (5) + years of leadership experience preferred.
  • Experience supporting senior management including thought leadership and support.
  • Process improvement experience supporting the development, review, and revision of processes and policies.
  • Experience in homecare, healthcare, healthcare services with private equity ownership preferred.

Physical Requirements:

  • Must be able to travel approximately 40% within HAH geographic areas.
  • Prolonged periods sitting at a desk and working on a computer.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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Help At Home is hiring a Remote (Remote) Managed Care Authorization Coordinator for Illinois

Help at Home is hiring a Managed Care Authorization Coordinator! Someone with Managed Care or insurance  experience is a plus!

Help at Home is the nation's leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

This position oversees verification of coverage and waiver eligibility for home health services. Processing of authorization documents properly and timely, also answer requests of initial and additional authorizations related to the processing all documents.  This position reports directly to the MCO Authorization and MCO Eligibility Supervisor.

Responsibilities

  • Keep up with high volume and fast paced environment.
  • Verify eligibility and process on all authorizations according to contract regulations, calculations and requirements.
  • Meet all initial and additional authorization request deadlines.
  • Investigate, track and report status of all authorization discrepancies with the MCO and branch offices.
  • Develop and maintain working relationships with team, branch offices, as well as with contract-holder provider representatives.
  • Communicate progress and any trends or issues with supervisor on a regular basis.
  • Complete miscellaneous duties, tasks and projects as assigned.
  • Responsible for verifying waiver coverage and to ensure client’s correct contract coverages in entered into data base correctly.

Qualifications:

  • Prefers 2-3 years of experience with Managed Care insurance .
  • Experience with Medicaid eligibility verification and authorizations .
  • Hospital, home care or other high volume/fast pace healthcare office experience .
  • Demonstrate knowledge of Microsoft Office including Outlook and Excel.
  • Demonstrate problem-solving abilities as well as being able to work independently and in a team environment.
  • Prefers knowledge or experience with  websites Medi, PSS, Availity and MCO portal

Education and Experience:

  • High school diploma or equivalent required.
  • Two to three years of related experience in a authorization role in a healthcare setting.
  • Experience working in a team environment.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected.

 

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Help At Home is hiring a Remote (Remote) Account Receivable Coordinator for Illinois

Help at Home is hiring a Accounts Receivable Coordinator! Someone with Government and VA experience is a plus!

Help at Home is the nation's leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

The Accounts Receivable Coordinator position is responsible for the complete revenue cycle process for assigned contracts, which includes billing, claim rejection, and follow up. This position runs reports to review, analyze, and track outstanding services, trends, etc.

Responsibilities

  • Completes revenue cycle functions for assigned payers which includes billing, accounts receivable, and reporting; this position will have direct contact with servicing office and the program’s staff in regards to billing and collections.
  • Responsible for timely submission of claims and follow up on addressing billing issues, denial and rejections, including making corrections, as needed.
  • Runs accounts receivable reports and tracks, identifies, and reports on trends, rejections, and denials.
  • Develops and maintains positive working relationships with team, internal departments, field offices, and contract representatives.
  • Communicates progress and escalates issues to supervisor, on a regular basis.
  • Assists with miscellaneous projects as assigned.
  • Performs other related duties as assigned.

Required Skills/ Abilities:

  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office suite (e.g., Excel, Word, Outlook) or related software, as well as, other accounting software programs.
  • Service-oriented and able to maintain good customer relations.
  • Ability to identify issues and creatively solve problems.
  • Excellent organizational skills and attention to detail.

 

Education and Experience:

  • High school diploma or equivalent required; Associate’s degree in Business or Accounting preferred.
  • Two to three years of related experience in a reimbursement role in a healthcare setting.
  • Experience working in a team environment.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

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Help At Home is hiring a Remote Project Manager, HR M&A

Help at Home, LLC, is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Job Summary:

The Project Manager, HR M&Afacilitates all activities for Help at Home’s Human Resources organization to complete due diligence and integration for mergers, acquisitions, and divestitures.  Reporting to and in collaboration with the Vice President, Total Rewards, this role creates and drives project plans, tracks progress, and drives collaboration to ensure stakeholders complete their applicable tasks and deliverables.  This role identifies and implements HR M&A process improvements to enhance the employee experience related to M&A activities, mitigate risk, drive efficiency, and ensure effective integration.

Duties/Responsibilities:

  • Prepare and maintain project plans, track progress, and prepare reports for stakeholders to complete projects on time and within expected financial parameters 
  • Review project requirements, identify interdependencies with internal and external departments, and align responsibilities – ensuring tasks and deliverables are completed on time
  • Advocates internally for the employee experience to ensure effective integration, drive employee retention, and minimize business disruption
  • Manages the employee engagement process throughout project duration, including defining project scope, budget, required resources, and coordination of applicable communications
  • Conduct due diligence to identify HR-related financial exposure, including those related to rewards programs, policies and procedures, and collective bargaining agreements
  • Integrate target employees, focusing on transition of rewards programs including compensation and benefits enrollment, change management, and partnership with leaders to ensure smooth operations transition
  • Collaborate cross-functionally to ensure M&A activities are coordinated with other non-M&A process improvement and change management initiatives
  • Conduct reviews of M&A processes to identify areas of improvement, and mitigate risk
  • Perform other related duties as assigned

Required Skills/Abilities:

  • Proficient, service-minded, and highly motivated project manager, experienced and effective in influencing stakeholders within and outside of HR function to drive completion of tasks and completion of deliverables
  • Experience managing M&A and/or HR M&A projects preferred
  • Ability to drive multiple projects of various sizes in a fluid and fast-paced environment
  • Ability to create, review, and revise processes, procedures, and communications
  • Self-starter, team player, positive attitude, and strong quantitative, communication and relationship-building skills
  • Proficiency in SmartSheet or comparable project planning software, preferred
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite or related software program
  • Strong project management skills with the ability to lead, facilitate, motivate, and organize
  • Extremely organized with great attention to detail

Education and Experience:

  • Bachelor’s Degree; a combination of experience and education may be considered in lieu of degree
  • Extensive project management experience, preferably in M&A or HR M&A, internal or externally focused, and/or other experience in the valuation, design, and implementation of rewards programs with a heavy emphasis on change management

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Ability to travel 10 – 25% of the time.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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Help At Home is hiring a Remote REMOTE Manager, Revenue Cycle Management

Help at Home is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Job Summary:

Overall responsibility for the Revenue Cycle Management function within the Pennsylvania & Georgia Markets as well as shared partnership in global company-wide Revenue Cycle Management responsibilities.  Directs the activities of an assigned team, resolves moderately complex problems and is accountable for the accuracy and timeliness of data generated by this function. Primary responsibilities include managing and directly overseeing billing, collections, A/R denial management and cash posting for all branch locations in assigned markets. Position reports to the Finance Director, who leads Revenue Cycle Management receivables within assigned markets.

Supervisory Responsibilities:

  • Directs growing team of RCM Representatives specialized in billing, accounts receivable collections & account maintenance
  • Supervising assigned personnel, mentoring, and coaching to achieve highest level of competency of staff
  • Providing constructive feedback, corrective action plans, reviews, and professional development, when appropriate
  • Conducting staff meetings at regular intervals for informative and educational purposes
  • Incorporate company or departmental changes effectively and timely
  • Ensure departmental goals are met by providing daily guidance to staff to ensure work is done efficiently and timely
  • Identify deficiencies and work to improve them through collaboration within the team and with other departments
  • Manage day to day issues and problems, escalating in a timely manner as necessary

Duties/Responsibilities:

  • Responsibilities include, but are not limited to:

  • Demonstrate ability to work effectively at both granular and big-picture levels
  • Think analytically with the ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
  • Ensure client billing data is accurately entered into the system, including payor information and service charges
  • Submit claims to payors in accordance with payor requirements and agency policy
  • Supervise claim rejection and denial process by maintaining complete and accurate accounts receivable records to ensure claims are submitted and paid in full
  • Analyze daily remittance reports and reconciling the approved payments. Must be able to:
  • Identify missing or pending invoices or remittances
  • Create an aging report for follow up with payers
  • Maintain accurate billing analysis reports and communicating implications promptly to the appropriate parties
  • Review all write off, refund and takeback requests
  • Communicate with contracted payers for resolution of issues and submission of exception requests, disputes, and appeals
  • Create SOP documentation and process maps, updating with any process changes
  • Develop reporting tools to track key performance indicators to monitor and manage overall performance. Present KPI’s to leadership team regularly.
  • Set department goals, measuring performance at regular intervals to track, monitor, and coach to ensure standards are met and maintained.

Required Skills/Abilities:

  • Analytic and persistent; able to get to the root of problems.  Self-motivated; reliable; strong attention to details; maintains confidentiality; complies with all policies and procedures. 
  • Demonstrates maturity and the ability to function as a team member; good communication skills. 
  • Able to supervise staff and coach them to improve functioning and overall agency services.  Organized, assertive, mature, approachable and open-minded.  Willing to take initiative.  Identifies and progresses toward meeting personal and professional goals.
  • Able to deal with stress and conflict appropriately;

Education and Experience:

  • Bachelor’s degree and/or 5+ years of revenue cycle experience
  • Prior healthcare revenue cycle management/billing experience is required and knowledge of Home Care service technology, Long Term Care Insurance, Medicaid and Medicare is preferred. Advanced computer skills, including the use of Microsoft Office applications (e.g. Word, Excel). Ability to generate and utilize Microsoft Excel advanced formulas, pivot tables, power queries and advanced charting required.

 

Physical Requirements:

  • Ability to sit for long periods of time and use a pc keyboard
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

 

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Help At Home is hiring a Remote Corporate Senior Accountant - Consolidations

Help at Home is hiring a Corporate Senior Accountant - Consolidations!

Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

Reporting to a Corporate Accounting Manager - Consolidations, this newly created position for a company with a U.S. only operating structure will be a strong, independent performer focused on judgmental and potentially complex matters. The group this individual will join focuses on areas such as consolidation of entities outside the Company’s primary general ledger system and accounting for intercompany transactions.  This group will partner with the External Reporting team and general ledger system administrator to optimize automated reporting and maintain and streamline the Company’s chart of accounts.

 

Responsibilities:

  • Perform as an independent contributor in the Company’s core accounting group, focused on an accurate, timely and predictable close and reporting process
  • Work independently and critically think through complex and judgmental matters
  • Work with existing third-party resources and the general ledger administrator to fully transition chart of accounts maintenance processes in-house
  • Partner with the Chief Accounting Officer, Corporate Controller, Accounting Manager and other appropriate parties on the implementation and execution of internal controls over financial reporting with an objective of building a SOX-compliant accounting department
  • Execute controls, including account reconciliations, and support inquiries from third-party auditors
  • Proactively communicate risks, opportunities, challenges and regular updates on progress to accounting group management
  • Actively participate in ongoing company-wide projects and process improvements workstreams, assessing the impact on the accounting organization and participating in the team’s involvement with these projects
  • Leverage experience with best practices to raise the effectiveness and efficiency of the overall accounting function
  • Support the strategic financial and operational initiatives of the company

Qualifications:

  • 4+ years of experience in day-to-day accounting; may be either a mix of corporate accounting and national public accounting firm experience or all corporate accounting
  • Experience with Microsoft Dynamics Great Plains and/or experience with consolidations and financial reporting highly preferred
  • Experience with or general knowledge of SOX compliance required
  • Accounting degree required, CPA license preferred
  • Level-appropriate understanding of US GAAP

Knowledge and Skills:

  • Demonstrated ability to solve complex problems
  • Adapts well to change and comfortable with ambiguity in a new and evolving role critical to the Company’s future success
  • Track record of being a strong team player who collaborates well with others
  • Looking for strong written and verbal communication skills; ability to work with senior management

Office:

  • Hybrid remote and office based in downtown Chicago

Physical Requirements:

  • Must be able to work flexible work schedules as needed.
  • Majority (90%) of work is accomplished indoors and in air conditioned or well ventilated facilities
  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home, LLC. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. 

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Help At Home is hiring a Remote HRIS Analyst

Help at Home is hiring an HRIS Analyst!

Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

As the HRIS Analyst, this well-organized incumbent will be responsible for ensuring accuracy and integrity of organizational data in support of the organization’s short- and long-term data management and reporting needs.This person identifies and acts on process improvements and participates in the development of strategic initiatives in HRIS including (but not limited to): Human Capital Management data, Compensation, Benefits, Recruiting, Performance Management, and Learning.  The role reports to the Sr. HRIS Manager.

Responsibilities:

  • Continually evaluates to develop, improve, or automate streamlined processes to validate, update, and correct employee records or other HR data.
  • Provides data summaries or statistical analysis for use in audits, surveys, strategic planning, and decision-making. Creates standard and ad hoc queries or reports.
  • Supports the development of the company's HR Information System and related HR applications.
  • Troubleshoot HRIS issues, determining root cause and resolution.
  • Creates and maintains reference materials and provides on-going support and training for end-users.
  • Answers/responses to escalated questions, requests, education and errors in a timely matter.
  • Develop user procedures, guidelines and documentation as well as train employees/Managers on new processes/functionality.
  • May work on HR related integrations and interfaces.
  • Continually increase HRIS knowledge through participation in user groups, webcasts, trainings, etc. to ensure best practices and to keep up on current trends.

Qualifications:

  • BA/BS degree in Information Systems or related field.
  • Two plus years of direct experience in HRIS.
  • Experience supporting HR and Payroll to support employee/HR data.

Knowledge and Skills:

  • Ability to work with all levels of management and the workforce as well as a team member.
  • Must be able to function independently, be a hands-on contributor, work with ambiguity, demonstrate a high degree of confidentiality, business decision-making skills, execute on projects/tasks, and manage across various groups.
  • Must have strong attention to detail, problem solving and troubleshooting skills required.
  • Excellent interpersonal and communication skills with customer service approach.
  • High proficiency in Microsoft Office skills in Word, Excel with ability to create reports and complicated formulas.

Office:

  • This role is remote

Physical Requirements:

  • Must be able to work flexible work schedules as needed.
  • Majority (90%) of work is accomplished indoors and in air conditioned or well ventilated facilities
  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home, LLC. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. 

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Help At Home is hiring a Remote REMOTE - Project Manager, Integration Management Office (IMO)

Help at Home, LLC, is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

 

Job Summary:

The Project Manager, Integration Management Office (IMO)will be responsible for the successful execution of integration plans to ensure seamless transition of acquired business into Help at Home operations. As part of the Business Transformation team, this role is critical to driving progress of various integration activities and providing operational support to post-merger acquisitions.

Responsibilities:

  • Manage a complex portfolio of post-merger acquisition integrations
  • Partner closely with cross-functional leaders to develop integration plans that encompass all milestones and supporting activities
  • Leverage integration toolkit and framework to effectively support and manage high volume of M&A activity
  • Uses cross-functional knowledge and seek to understand issues, trends and perspectives that may influence the integrations and/or business
  • Actively manage integration risks, identifying and solving cross-functional integration issues
  • Streamline communication between stakeholders to ensure effective and timely completion of integration activities in alignment with timeline and budget
  • Partner in developing organizational change management strategy and facilitation
  • Prepare reporting and analysis for integration activities, including assisting in defining the integration approach, synergy targets, and key milestones/metrics for each acquisition
  • Lead functional calls and manages workplans to support the overall success of integrations
  • Maintain standard process of defined IMO activities, tracking status and closure of deliverables
  • Ensure IMO planning and execution activities adhere to PMO best practices and standards
  • Performs other IMO PM duties as assigned

Qualifications and Requirements:

  • Demonstrates teamwork, innovation and excellence within daily work
  • Proven working experience supporting complex M&A integrations
  • Track record of driving successful execution activities
  • Exceptional presentation skills, with the ability to adapt to various audiences
  • Customer service-orientation with a strong track record to foster teamwork and collaboration cross functionally
  • Ability to prioritize and complete tasks, thoroughly, efficiently, independently and on time
  • Strong detail orientation
  • Ability to work in fast-paced environment with shifting priorities
  • Proficient with Microsoft Office Suite or related software, in addition to project management software

Education and Experience:

  • Bachelor’s degree is business or related field from an accredited college/university, additional education or related certifications a plus
  • Minimum 3+ years of recent work experience supporting M&A integrations
  • Preferred experience with consultant engagement

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. 

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Help At Home is hiring a Remote Remote - Senior Manager, Integration Management Office (IMO)

Help at Home is hiring aSenior Manager, Integration Management Office (IMO)

Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

As an integral part of the Business Transformation team, the Senior Manager, Integration Management Office (IMO) will be responsible for providing strategic IMO guidance and leading operational support of post-merger acquisition integrations. This role is responsible for refining and maintaining our standard integration approach and driving progress on multiple integrations simultaneously to ensure seamless transition of acquired business into Help at Home operations.

This role is remote.

Responsibilities

  • Collaborates with the M&A diligence team to ensure active management of all planned integration targets
  • Continuously refines integration toolkit and framework to effectively support and manage high volume of M&A activity
  • Partners on strategic development of IMO governance and timelines, and ultimately owns integration process and deliverables through project closure
  • Continuously works closely with cross-functional leadership to assist in defining the integration approach, synergy targets, and key milestones/metrics for each acquisition
  • Uses cross-functional knowledge and seek to understand issues, trends, and perspectives that may influence the integrations and/or business
  • Actively manages integration risks, identifying and solving cross-functional integration issues
  • Monitors and tracks integration status, acquisition performance, and delivers key business insights and presentation materials to market leads and executive leadership
  • Maintains standard process to define IMO activities, track status, and closure of deliverables
  • Partners in developing organizational change management strategy and facilitation
  • Leads IMO execution team, assisting with operational support execution as necessary
  • Ensures IMO planning and execution activities adhere to PMO best practices and standards
  • Performs other IMO lead duties as assigned

Qualifications and Requirements

  • Proven working experience leading multiple, complex M&A integrations
  • Track record of driving vision and strategy alongside execution
  • Exceptional presentation skills, with the ability to adapt to various audiences
  • Customer service-orientation with a strong track record to foster teamwork and collaboration cross functionally
  • Ability to prioritize and complete tasks, thoroughly, efficiently, independently, and on time
  • Strong detail orientation
  • Ability to work in fast-paced environment with shifting priorities
  • Proficient with Microsoft Office Suite or related software, in addition to project management software

Education and Experience

  • Bachelor’s degree in business or related field from an accredited college/university, additional education or related certifications a plus
  • Minimum eight years of recent work experience leading M&A integrations
  • Preferred experience with both management of direct reports and consultant engagement

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer

 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home, LLC. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. 

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Help At Home is hiring a Remote Data Engineer - Remote

Help at Home is hiring a Data Engineer!

Help at Home, LLC, is the nation’s leading provider of high-quality home care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Under the guidance of the Director of Data Management, the Data Engineer is responsible for delivering data warehouse solutions by building enterprise data models and writing ETL/ELT processes to map, cleanse, standardize, and optimize multiple source systems of data to populate the enterprise data models for business consumption via advanced analytics, dashboards, reports and data extracts. The engineer will be working throughout a multi-layered data warehouse environment in order to support a wide variety of business needs.

Duties/Responsibilities:

  • Works closely with stakeholders to understand the business requirements and collaborate with data team members to design and develop solutions that are consistent with data warehouse architecture standards.
  • Effectively communicates with stakeholders to understand requirements.
  • Map source system data structures into the data warehouse data model (source-target mapping) and enhance the data warehouse data model as needed to meet the business needs.
  • Profile the source system data and assess its data quality to design and develop solutions to improve the data quality such that it maps properly into the data warehouse structures and meets the data warehouse standards.
  • Leverages change data capture (CDC) in order to optimize the ETL/ELT processes they develop including being able to develop routines to determine changed records when they aren’t provided by the source system.
  • Understand and implement data warehouse best practices like change data capture (CDC) and slowly changing dimension (SCD) concepts.
  • Understand and utilize Master Data guiding principles and best practices in terms of the technical de-duplication process, which includes enhancing data quality to support matching and grouping, in order to work with the business to determine survivorship rules, build the golden record based on the rules and then build and maintain structures for the integrated dimensions and facts.
  • Ensure all code goes through code review by one or more peers and must be unit tested and system tested by the data warehouse team and then user acceptance tested (UAT) by the business before it goes to production and all code must be documented and checked into the GitHub repository.
  • Responsible for deploying the code into production and will support the business by triaging and fixing any issues found; monitor data warehouse processes to ensure data is available to the business in a timely manner.
  • Maintain knowledge around current trends and developments in the field and actively explore emerging technologies.
  • Performs other related duties as assigned.  

 

Required Skills/Abilities:

  • Strong relational database skills including advanced SQL knowledge and the ability to create complex queries and stored procedures.
  • Strong data analysis skills
  • Strong understanding of data warehouse and business intelligence design principles and industry best practices, including relational and dimensional modeling and ETL/ELT methods
  • Strong experience working with a variety of data warehousing models and design fundamentals (i.e. Kimball, Inman)
  • Working knowledge of Snowflake DBMS and JSON
  • Self-starter, self-managed, quick learner, problem-solver with a positive, collaborative and team-based attitude who is willing to support and teach fellow team members
  • Ability to work in a fast-paced dynamic, environment delivering solutions that significantly impact the business

Education and Experience:

  • 3+ years of database design and data warehouse experience while working with ETL tools (e.g. Pentaho, Azure Data Factory, SSIS)
  • Bachelor’s Degree in Information Management, Healthcare Informatics, Computer Science, Business Administration, Statistics or related field.
  • Experience working with a variety of data warehousing models and design fundamentals (i.e. Kimball, Inman
  • Understanding of data warehouse and business intelligence design principles and industry practices including relational and dimensional modeling and ETL methods
  • Working knowledge of Snowflake DBMS; ETL tools such as Pentaho or Azure Data Factory or SSIS; JSON 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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Help At Home is hiring a Remote Senior Manager, Integration Management Office (IMO)

Help at Home is hiring aSenior Manager, Integration Management Office (IMO)

Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

As an integral part of the Business Transformation team, the Senior Manager, Integration Management Office (IMO) will be responsible for providing strategic IMO guidance and leading operational support of post-merger acquisition integrations. This role is responsible for refining and maintaining our standard integration approach and driving progress on multiple integrations simultaneously to ensure seamless transition of acquired business into Help at Home operations.

This role is remote.

Responsibilities

  • Collaborates with the M&A diligence team to ensure active management of all planned integration targets
  • Continuously refines integration toolkit and framework to effectively support and manage high volume of M&A activity
  • Partners on strategic development of IMO governance and timelines, and ultimately owns integration process and deliverables through project closure
  • Continuously works closely with cross-functional leadership to assist in defining the integration approach, synergy targets, and key milestones/metrics for each acquisition
  • Uses cross-functional knowledge and seek to understand issues, trends, and perspectives that may influence the integrations and/or business
  • Actively manages integration risks, identifying and solving cross-functional integration issues
  • Monitors and tracks integration status, acquisition performance, and delivers key business insights and presentation materials to market leads and executive leadership
  • Maintains standard process to define IMO activities, track status, and closure of deliverables
  • Partners in developing organizational change management strategy and facilitation
  • Leads IMO execution team, assisting with operational support execution as necessary
  • Ensures IMO planning and execution activities adhere to PMO best practices and standards
  • Performs other IMO lead duties as assigned

Qualifications and Requirements

  • Proven working experience leading multiple, complex M&A integrations
  • Track record of driving vision and strategy alongside execution
  • Exceptional presentation skills, with the ability to adapt to various audiences
  • Customer service-orientation with a strong track record to foster teamwork and collaboration cross functionally
  • Ability to prioritize and complete tasks, thoroughly, efficiently, independently, and on time
  • Strong detail orientation
  • Ability to work in fast-paced environment with shifting priorities
  • Proficient with Microsoft Office Suite or related software, in addition to project management software

Education and Experience

  • Bachelor’s degree in business or related field from an accredited college/university, additional education or related certifications a plus
  • Minimum eight years of recent work experience leading M&A integrations
  • Preferred experience with both management of direct reports and consultant engagement

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer

 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home, LLC. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

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Help At Home is hiring a Remote (Remote) Billing Representative

Help at Home is hiring a Billing Representative! Perfect opportunity for a New Graduate!

Help at Home is the nation's leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Performs general data entry, keying, and bookkeeping tasks for the Revenue Cycle Management Department accounts receivable functions that require a high degree of attention to detail, and the ability to analyze and resolve routine problems.

Responsibilities

  • Submits claims to payors in accordance with payor requirements and agency policy
  • Receives notices of claim rejections & denials.
  • Properly track and resolve issues to ensure claim payment.
  • Resolve billing holds in Sandata and HHAeXchange systems
  • Maintains complete and accurate accounts receivable records.
  • Performs troubleshooting for billing error codes.
  • May work with the client’s Service Coordinator to identify and resolve issues
  • Maintains accurate billing analysis reports and communicates implications promptly to the appropriate parties.
  • Analyzes daily reports from the state and matches the approved payments to the client.
  • Alerts the Administrator or Manager regarding late or missing documents required for billing.
  • Assists with the collection of receivables by monitoring accounts receivables, resubmitting bills to overdue accounts, and alerting the Administrator regarding seriously overdue accounts.
  • Produces reports as needed.
  • Performs administrative duties such as sorting, scanning, filing, and emailing records.

Qualifications

  • High School diploma required.
  • One (1) to two (2) years’ experience of revenue cycle management or billing experience in the healthcare field.
  • Knowledge of Medicaid/Managed Care Organization (MCO) billing practices.
  • Experience with billing in an Electronic Data Interchange/3rd party clearinghouse environment.
  • Intermediate to advanced computer skills, including the use of Microsoft Office applications.
  • Knowledge of Sandata, HHAeXchange, MCO portals and Waystar (Zirmed).

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

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Help At Home is hiring a Remote (Remote) Authorization Representative

Help at Home is hiring a Entry Level Authorization Representative! Perfect opportunity for a New Graduate!

Help at Home is the nation's leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

The RCM Representative – Authorization reports to the Authorization Supervisor. This position performs general data entry & keying tasks for the Revenue Cycle Management Department’s authorization management functions that require a high degree of attention to detail, and the ability to analyze and resolve routine problems.

Responsibilities

  • Obtain authorizations from HHAeXchange and enter information into Sandata SAM system.
  • Identify an over/under authorizations. Contact Service Coordinators and/or Managed Care Organizations to confirm or correct as needed.
  • Work with Case Managers to adjust the schedule to properly utilize the authorization.
  • Utilize payor portals, HHAeXchange, MCO provider lines and email to communicate and resolve authorization issues.
  • Identify Managed Care Organization and authorization changes as they are occurring, correct and modify master profiles as necessary.
  • Keep track of all authorizations and expiration dates of the authorizations. Obtain new authorizations before expiration dates.
  • Alerts the Administrator or Manager regarding late or missing documents required for billing.
  • Produces reports as needed.
  • Performs administrative duties such as sorting, scanning, filing, and emailing records.
  • Performs other related duties as assigned..

Qualifications

  • 1-2 years’ experience of data entry, record keeping or similar experience in the healthcare field.
  • Knowledge of Medicaid/ Managed Care Organization (MCO), insurance verification and authorization management.
  • Intermediate to advanced computer skills, including the use of Microsoft Office applications (e.g. Word, Excel) and knowledge of Sandata, MCO portals, HHAeXchange and Waystar (Zirmed) is preferred.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

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Help At Home is hiring a Remote Director, Compliance Audit

Help at Home is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Job Summary:

The Director, Compliance Audits assumes a strategic leadership role by managing a small team of specialists to perform periodic compliance effectiveness assessments throughout the enterprise. This role partners with senior market leaders and other stakeholders to identify, manage, and mitigate compliance risks.  In addition, this position manages a team to effective track and monitor the status of external surveys throughout the enterprise in order to develop Key Performance Indicators and identify key compliance risks. 

This role reports directly to the Vice President, Compliance and will develop an effective working relationship with other senior and regional leaders. Ensures the organization's ongoing compliance with federal and state regulatory requirements, internal policies and procedures, and compliance training and education.

Duties/Responsibilities:

  • Manages a small team of specialists to develop and conduct periodic compliance effectiveness assessments (audits) and works with auditee to develop and implement post-audit and/or monitoring recommendations.
  • Collaborates with auditee to develop and articulate clear short-and long-range corrective action plans.
  • Partners with senior and regional leadership to identify, manage, and mitigate compliance risks in existing and emerging healthcare areas. Leads the annual and ongoing compliance risk assessment process.
  • Manages a small team of specialists to track and monitor enterprise-wide external surveys; develops key performance indicators and trends to be able to leverage insights and identify compliance risks.
  • Develops, prepares and presents clear reports for regional leadership, compliance committees, and business units.
  • Develops and mentors a small team of audit specialists through on-boarding, open communication, training/development opportunities, and performance management processes; and fosters a diverse and inclusive workplace.

Required Skills/Abilities:

  • Strong analytical, listening, and problem-solving skills to assess situations and make accurate observations in the workplace.
  • Experience managing, developing and conducting annual and periodic compliance assessments/audits and guiding the implementation of post-audit and/or monitoring recommendations.
  • Excellent oral and written communication skills including the ability to quickly develop PowerPoint templates, audit reports, and other deliverables to communicate status updates.
  • Strong interpersonal skills to be an effective connector between the workforce and senior management.
  • Experience navigating, leading, and guiding an organization through the internal audit and assessment process.
  • Experience with Federal Sentencing Guidelines, OIG’s Seven Elements of an effective compliance program and regulatory requirements related to pharmacy and healthcare requirements.
  • Experience handling sensitive and confidential information.

Education and Experience:

  • Strong attention to detail and proficiency with Excel, PowerPoint, and other audit tools.
  • 5-7 years of experience in healthcare audit (e.g., provider, home health, home care, pharmaceutical or medical device manufacturer, or payer), Compliance Audit execution experience, oversight, and management.
  • At least 3 to 5 years of experience managing a small team of individuals with a range of audit experience levels.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Physical Requirements:

  • Typical office setting, indoor and extensive use of computer
  • Minimal lifting, bending but role typically requires long period of sitting

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

 

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Help At Home is hiring a Remote Senior Business Systems and Data Analyst

Help at Home is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Job Summary:

The Senior Business Systems & Data Analyst works closely with technical and business leaders to introduce new technologies, create business architecture models, and demonstrate how products, operations and systems interoperate within the organization. This role conducts data analytics, develops strategies to optimize business processes, and ensures solutions developed across the organization are aligned to enterprise architecture standards. The Senior Business Systems & Data Analyst is an integral part of the Business Transformation team, responsible for optimizing business and technology solutions.

This role is remote.

Responsibilities:

  • Conduct analysis to determine best path for solving business problems/opportunities, including process improvement, systems enhancement, user training, and/or software procurement
  • Design and build system integration solution and/or business applications that meet target business needs to augment enterprise system processing gaps
  • Evaluate organizational methods and provide source-to-target mappings and information-model specification documents for data sets
  • Evaluate internal systems for efficiency, problems, and inaccuracies, develop and maintain protocols for handling, processing, and cleaning data
  • Document information life cycle for data over time given on going changes to systems that create, modify and destroy that data.  Design process changes that maintain data integrity.
  • Filter and “clean” data by reviewing reports, data structures, and performance indicators to locate and understand the source of anomalies
  • Locate and define new process improvement opportunities; create diagrams modeling workflows and process flows
  • Work with management and team members to prioritize business and information needs
  • Brainstorm and participate in requirements gathering sessions

Required Skills/Abilities:

  • Proven working experience as a Data Analyst, Business Data Analyst, Systems Analyst or Business Architect
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Experience developing workflows and procedural documentation
  • Technical writing experience in relevant areas, including queries, reports, and presentations
  • Experience with reporting packages (Power BI etc.) and strong SQL or Excel skills with the ability to learn other analytic tools
  • Prior experience with database, model design and segmentation techniques
  • Understanding of programming concepts & frameworks including APIs, XML, JavaScript, and ETL
  • Proven success in a collaborative, team-oriented environment
  • Ability to work on multiple projects simultaneously - constantly reevaluating priorities and deadlines

Education and Experience:

  • Bachelor’s degree in a STEM discipline
  • 5+ years of business systems and/or data analysis experience

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status

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Help At Home is hiring a Remote Director, Continuous Improvement

Help at Home is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Job Summary:

Reporting to the VP. Field Operations, the Director Continuous Improvement is responsible for evaluating operational and client needs, designing approaches and programs and leading teams of continuous improvement experts to make Help at Home services and offerings the best in the industry through process optimization and innovation efforts.

Duties/Responsibilities:

  • Using data and analytics, evaluate and quantify operational and client needs and develop, scope and prioritize projects to improve Help at Home
  • Lead large scale projects and program (service line optimization, innovation, etc.) and oversee direct report of projects making sure all projects are executed on time and deliver expected result and ROI
  • Engaging and aligning with key stakeholders to obtain buy in, support and resources for ultimate project success
  • Identify and leverage emerging technologies and engage with vendors to develop and pilot potential solutions
  • Partner with Market Leaders on the development of and implementation of processes and mechanisms for (1) labor optimization (2) equipment and supplies management (3) maximizing profitability (4) improving client and associate satisfaction
  • Identify high potential associates within the organization and recruit, coach, mentor them in leading and implementing change initiatives.
  • Lead a culture of continuous learning and development

Required Skills/Abilities:

  • Ability to think broadly and strategically about business issues, to develop a vision of improved management practices and to engage others in that vision
  • Excellent customer service orientation skills necessary in order to work effectively with internal and external customers
  • Strong project management skills including the ability to plan and track progress of large, short and long term multi-faceted projects
  • Ability to manage duties in a fast-paced work environment
  • Robust presentation skills; ability to present and discuss strategies and complex information in a manner that establishes rapport, persuades others, and gain understanding.
  • Influence, negotiate and resolve conflicts to reach consensus and common goals by applying a hands-on style of management and collaborating strongly with peers

Education and Experience:

  • Bachelor’s degree in business or related field
  • Master’s degree preferred
  • Experience in homecare, healthcare, healthcare services and/or private equity ownership preferred
  • 7+ years of experience in Continuous Improvement, Lean, and Six Sigma

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

 

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Help At Home is hiring a Remote Sr. Data Engineer - Remote

Help at Home is hiring a Sr. Data Engineer!

Help at Home, LLC, is the nation’s leading provider of high-quality home care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Under the guidance of the Director of Data Management, the Data Engineer is responsible for delivering data warehouse solutions by building enterprise data models and writing ETL/ELT processes to map, cleanse, standardize, and optimize multiple source systems of data to populate the enterprise data models for business consumption via advanced analytics, dashboards, reports and data extracts. The engineer will be working throughout a multi-layered data warehouse environment in order to support a wide variety of business needs.

Duties/Responsibilities:

  • Works closely with stakeholders to understand the business requirements and collaborate with data team members to design and develop solutions that are consistent with data warehouse architecture standards.
  • Effectively communicates with stakeholders to understand requirements.
  • Map source system data structures into the data warehouse data model (source-target mapping) and enhance the data warehouse data model as needed to meet the business needs.
  • Profile the source system data and assess its data quality to design and develop solutions to improve the data quality such that it maps properly into the data warehouse structures and meets the data warehouse standards.
  • Leverages change data capture (CDC) in order to optimize the ETL/ELT processes they develop including being able to develop routines to determine changed records when they aren’t provided by the source system.
  • Understand and implement data warehouse best practices like change data capture (CDC) and slowly changing dimension (SCD) concepts.
  • Understand and utilize Master Data guiding principles and best practices in terms of the technical de-duplication process, which includes enhancing data quality to support matching and grouping, in order to work with the business to determine survivorship rules, build the golden record based on the rules and then build and maintain structures for the integrated dimensions and facts.
  • Ensure all code goes through code review by one or more peers and must be unit tested and system tested by the data warehouse team and then user acceptance tested (UAT) by the business before it goes to production and all code must be documented and checked into the GitHub repository.
  • Responsible for deploying the code into production and will support the business by triaging and fixing any issues found; monitor data warehouse processes to ensure data is available to the business in a timely manner.
  • Maintain knowledge around current trends and developments in the field and actively explore emerging technologies.
  • Performs other related duties as assigned.  

 

Required Skills/Abilities:

  • Strong relational database skills including advanced SQL knowledge and the ability to create complex queries and stored procedures.
  • Strong data analysis skills
  • Strong understanding of data warehouse and business intelligence design principles and industry best practices, including relational and dimensional modeling and ETL/ELT methods
  • Strong experience working with a variety of data warehousing models and design fundamentals (i.e. Kimball, Inman)
  • Working knowledge of Snowflake DBMS and JSON
  • Self-starter, self-managed, quick learner, problem-solver with a positive, collaborative and team-based attitude who is willing to support and teach fellow team members
  • Ability to work in a fast-paced dynamic, environment delivering solutions that significantly impact the business

Education and Experience:

  • 5+ years of database design and data warehouse experience while working with ETL tools (e.g. Pentaho, Azure Data Factory, SSIS)
  • Bachelor’s Degree in Information Management, Healthcare Informatics, Computer Science, Business Administration, Statistics or related field.
  • Experience working with a variety of data warehousing models and design fundamentals (i.e. Kimball, Inman
  • Understanding of data warehouse and business intelligence design principles and industry practices including relational and dimensional modeling and ETL methods
  • Working knowledge of Snowflake DBMS; ETL tools such as Pentaho or Azure Data Factory or SSIS; JSON 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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