• Join an industry with massive socio, economic, and political importance in the 21st century
• Work alongside some of the best and the brightest minds in the security industry
• Leave an indelible mark on a company where individual performance has real impact
• Be recognized, internally and publicly, for your contributions in a high profile position
• Align your career trajectory with a hyper growth company that is on the move
• Be part of the leadership team designing and building out our first product
• Help drive novel research, that if successful, will be game changing to the security industry

• Partnering with product and engineering to bring quality software to our customers
• Aligning the strategy, planning, and execution of the technology roadmap with the company's business objectives
• Translating the company's long term bets and research and development initiatives into business outcomes

Starting with:

• A seasoned Executive team that has created a profitable company with a $35M run rate
• A seasoned VP Engineering with an experienced software development team
• 7 figures of Annual Recurring Revenue with 100% customer retention

• Successfully designed a platform that can match the scaling and cost optimization requirements of a freemium offering
• Architected a scan and correlation engine that meets our core value proposition commitments to our customers
• Assisted the engineering team operationalize our AI research and development into our vulnerability discovery pipelines
• Created a flexible, extensible, and portable architecture that allows customer-based reporting customization and an ecosystem of partner-based integrations
• Contributed to the attraction of A players to the research, development, and engineering teams

• 10 years of experience as a technology executive
• 10 years of people management experience leading a high performing team of architects, developers, and researchers
• Prior experience in a high growth, venture funded tech startup
• Prior software engineering, architecture, and research & development experience
• Deep experience architecting complex platforms using modern tech stacks, design patterns, and development practices
• Highest pinnacle of technical excellence with an ability to inspire confidence within your team and other departments and stakeholders
• Knack for cross-cutting technical excellence with pragmatic business acumen that allows you to serve as a trusted advisor to the CEO
• Track record of recruiting, mentoring, and scaling engineering talent and building a strong engineering culture in an agile environment
• Experience in a high-accountability, cross-functional environment who can work collaboratively and effectively with services, product, & engineering
• BS in computer science, engineering, physics, or mathematics

• Experience with rapid innovation processes and agile/scrum development practices
• Experience with single page applications, micro-service architectures, and event driven architectures
• Experience with artificial intelligence and an ability to lead the machine learning and data science team
• Prior background in the cybersecurity domain a major plus
• MS in computer science or computer engineering

• Exceptional team management skills with excellent verbal and written communication
• Ability to helicopter up and down between long-term technical strategy and day-to-day short-term needs
• Ability to simplify the complicated and direct team members to the highest-leveraged activities
• Ability to maintain high levels of output and work ethic
• Personable individual who enjoys working in a team-oriented environment
• Comfort dealing with ambiguity in an environment where we build the plane as we fly it
• Ability to self-direct work, orient to action, and truly own the position in a hyper-growth environment
• Ability to design product scale in 10X increments, but with a long term view from experience to prevent painting into corners

• Highly competitive salary
• Employee stock option plan
• 90% employee coverage and 60% dependent coverage on health insurance premiums
• 100% employee coverage and 60% dependent coverage on dental and vision insurance premiums
• 4% company 401K matching vested immediately 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.We are committed to an inclusive and diverse Praetorian.  We are an equal opportunity employer.  We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

Narvar is growing! We’re looking for a Senior Product Designer to help our team build the future of the retail experience. Explore and grow your knowledge and expertise in user experience and product design to help guide a platform that touches millions of lives. You will develop collaborative relationships to drive strong user adoption and excellent retention rates for Narvar’s solutions, demonstrating value every step of the way. Our clients include some of the most iconic brands in the world and they expect the highest level of consumer journeys for their customers.

Day-to-day

• Reimagine the future of retail with the world’s most beloved brands
• Work with other designers, product managers, and design researchers to create intuitive user experiences and product features flexible enough to fit a large range of business and customer needs
• Research UI design and development techniques to find innovative and elegant solutions to new, complex problems
• Communicate your designs through wireframes, comps, prototypes, and detailed documentation
• Research and evaluate existing user experiences to identify areas for improvement
• Use and help to expand our componentized design systems
• Champion excellent user experience and design at every opportunity
• Work with other designers to improve our processes and shape our culture

What we’re looking for

• At least 5+ years experience working as a UI/UX/Product Designer
• An online portfolio with examples of visual and interaction design
• Interest in launching products or multi-phased web projects
• Interest in supporting customer research and usability sessions
• Experience designing for e-commerce applications a plus
• Excellent communication and writing skills
• The ability to prototype with motion and interactivity
• Experience using Figma, Sketch, Adobe Creative Suite, and other design software

Bonus points

• You love working with beautiful products and amazing brands
• You’re “On it!” There is no task too big or small
• Variety is the spice of your life
• You live design but engineering, strategy and brand fluently
• You love exploration and leave no stone unturned in your search for answers
• You arrive with a point-of-view and seek to leave with new perspectives
• Your to-do list is a piece of art – you have an eye for detail and obsession with craft

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

We are looking for a Staff Business Product Manager, People Systems to co-lead the development of our strategic people technology roadmap and work cross-functionally to develop, design and implement our people technology strategy. This is a highly cross-functional role reporting to the Head of Global People Operations. This role will help drive and deliver technological solutions for the People Technology team. This new role will focus on efficiency, cost-effectiveness, and compliance for all People services working with IT, Compliance, People Operations and the People leadership team to drive a technology roadmap that is scalable and effective.

Responsibilities:

• Develop and be responsible for the People Tech Roadmap in partnership with PTech (IT), People Leadership and key cross-functional partners aligned to the People Team Priorities

• Partner across Cruise team members to ensure business designs are collected and delivered through technology solutions; identify end to end People capabilities that are mapped and reflected in technology solutions that will grow with Cruise as we scale, such as including the HRIS, ATS, LMS and other vital tools

• Reinvent the current People team service delivery model, and with that vision, drive improvements to create efficiency and compliance across all People-aligned technology and systems. Strike the balance between assessing and making recommendations on priority and sequencing of tech focused work in support of fulfilling our broader People Team Priorities & roadmap

• Act as single point of contact in the People team to collate all technology needs by building strong relationships with People team leaders, People tech partners and other collaborators and be a hands-on partner for all PTech activities working closely with the People PMO, where required

• Collaborate with partners across the organization to balance priorities and ensure alignment and accountability for delivery and execution

• Constantly evaluate operational shortcomings that can be improved with technology

• Use data & analysis to measure and evaluate critical metrics for different teams across different tools; proactively propose and champion process, tooling, or documentation / training improvements

• Work with a large workforce and third-party vendors on both day-to-day operations and high-level planning and improvements

What you must have:

• Bachelor’s degree; M.B.A. or other degree preferred

• 8-10 years of experience in management consulting, enterprise technology or project management; experience with a rapidly scaling business is advantageous

• Excellent senior leader and executive partner relationship management and build consensus and strategic alignment with other functions

• Demonstrated ability in setting and implementing a multi-year strategy for a People team / People Operations function at a global level

• Strong competence in identifying and handling risks

• Ability to navigate ambiguity in a dynamic business landscape and be forward-thinking in a fast-moving environment, able to inspire change at scale

• Superb communication skills, high degree of comfort in developing clear, succinct communications for different audience

• Strong consultative skills, able to influence stakeholders, make recommendations and decisions and clearly communicate them to an organization

• Proven track record in preparing project documentation (charters, project/organizational change plans), executive level presentations and plans from scratch

• You have a low ego, and are solution-oriented; willing to shift from high-level critical thinking, to digging in to support implementation

• Desire for continuous improvement and curiosity for new technologies

• Experience working in People technology, considered a Workday SME

• Understanding of operational needs across HR functions

The salary range for this position is $139,900 - $205,800. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may alsobe offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

About the Role:

We are seeking a forward-thinking and results-driven Customer Operations Manager to build and lead the Customer Operations function. You will develop and execute a roadmap that defines operational strategies for Customer Success, own the Customer Success Platform, and build customer health scoring. Your mission will be to create a seamless customer journey, enhance product adoption, and drive customer satisfaction and retention. This role offers a unique opportunity to build foundational processes and develop critical metrics to ensure operational excellence in delivering world-class customer experiences.

Key Responsibilities:

• Build the Customer Operations Roadmap:
• Design and implement a comprehensive Customer Operations roadmap, outlining priorities, processes, and success metrics
• Collaborate with Customer Success and operational leadership to align the roadmap with business objectives and customer needs
• Set short-term and long-term goals for operational efficiency, customer engagement, and overall satisfaction
• Own the Customer Success Platform Roll-Out:
• Lead the configuration and rollout of the Customer Success Platform, ensuring it integrates seamlessly with existing tools and workflows
• Ensure the platform supports broader Customer Success and operational goals, such as retention, growth, scalability and improved reporting
• Work closely with cross-functional teams to ensure successful adoption and training on the platform across the organization
• Develop and Implement Customer Health Scoring:
• Create a customer health scoring system that captures key indicators of customer engagement, satisfaction, and risk
• Work closely with Customer Success and Product teams to continuously refine health scores and drive proactive strategies for retention and growth
• Use health scores to guide internal decision-making and prioritize customer outreach efforts via playbooks
• Continuous Improvement and Cross-functional Collaboration:
• Build strong relationships with Customer Success, Account Management and Product teams to align Customer Operations efforts with broader company goals
• Identify operational bottlenecks and continuously improve processes to enhance the customer journey and overall satisfaction

Qualifications:

• 7-10 years of experience in SaaS or a comparable environment
• Proven experience in building Customer Operations or Customer Success teams
• Experience with Customer Success platforms (e.g., Gainsight, ChurnZero, Planhat)
• Experience developing customer health scoring system
• Familiarity with reporting and data visualization tools (e.g., Tableau, Looker)
• Excellent cross-functional collaboration skills
• Strong analytical skills, with a focus on data-driven decision-making
• Entrepreneurial mindset, with a high level of energy, dedication, and an unrelenting drive to succeed and win
• Excellent communication and interpersonal skills
• Bachelor’s degree in business, operations, or a related field. Master’s degree is a plus

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $100,000-$150,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

To learn more about our Hiring Range System, please click this link.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distributeopen-sourcesoftware that enables people to enjoy the internet on their terms. 

About this team and role:

Mozilla IT is seeking an outstanding HRIS (Human Resources Information Systems) manager  who has extensive experience with Workday Human Capital Management (HCM) solutions and other HR related systems, and will be responsible for ensuring that our HRIS systems meet the strategic and operational needs of the organization and provide leadership for our Workday Application Engineer team members. Someone who enjoys working with different teams and determining the best solution to address their needs and make them more successful. Someone who is passionate about learning and innovation, loves to experiment to find the best way to solve customers’ problems. You will evaluate the needs of a business and be part of a team responsible for reshaping the systems that meet those needs.

What you’ll do: 

• Serve as a key HRIS applications resource, leading the design, architecture, implementation and deployment of new functionality ensuring it aligns with business objectives.
• Lead all aspects of the configuration, customization, and deployment of Workday modules (Core HR, Recruiting, Compensation (Advanced), Payroll, Time Tracking, Talent Management, and Absence).
• Drive the implementation of HRIS solutions, ensuring seamless integration with enterprise applications and systems, including but not limited to Workday, Culture Amp, Greenhouse and Tristar.
• Continuously evaluate and optimize HRIS processes to improve efficiency and user satisfaction.
• Develop and enforce best practices for application usage across the organization.
• Work with Workday SMEs, providing guidance, mentorship, and support.
• Collaborate with the People Team and other departments to align initiatives with organizational goals.
• Architect and lead HRIS-related projects, including planning, execution, deployment and monitoring.
• Create and maintain comprehensive documentation and training materials.
• Oversee data integrity, security, and compliance within the HRIS systems.

What you’ll bring: 

• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Minimum of 7-10 years of experience in Workday HCM implementation and management, with at least 3 years in a leadership role.
• Deep expertise in Workday HCM and its related modules.
• Proficiency in system integration, data management, and reporting within HRIS applications.
• Strong understanding of HR processes and best practices.
• Working knowledge of Culture Amp, Greenhouse, Tristar and Looker.
• Commitment to our values:
• Welcoming differences
• Being relationship-minded
• Practicing responsible participation
• Having grit

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at recruiting@mozilla.com to request an accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.