Enterprise Account Executive

US (Remote)

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Reporting directly to the Director of Enterprise Sales, the Enterprise Sales Executive will be the primary pursuer of relationships and closer of deals within a territory based on your geographic state. The Enterprise Sales Executive is responsible for developing and executing on both strategic and tactical sales plans.  As a vital member of the US Sales Team, this person is responsible for finding and closing new business within a set of named accounts.

What you’ll do 

• Meeting or exceeding assigned sales quotas and objectives
• Generate and grow new license revenue in assigned accounts and territory
• Utilize solution-selling and value-added, ROI driven methodologies to sell enterprise fraud risk and authentication solutions
• Develop and maintain sales plans and strategy to deliver annual sales targets
• Formulating and executing strategic and tactical plans
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation and contract signing process
• Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends and technologies in order to successfully sell
• Ability to present the full solution and conduct product demonstration to customers

Who you are

• You are a self-driven and motivated individual with a goal setting frame of mind
• You are an exceptional communicator
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 3-5+ years of experience in enterprise sales
• Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence

Success closing license sales deals of 6 figures or more as well as running longer, complex deal cycles consistentlyExperience selling a complex product to executive buyers 

• Ability to qualify a prospects need and/or challenge that can be solved by implementing our product given their budget, timeline, and authority
• Must be able to self-prospect to build qualified pipeline and also work collaboratively with a BDR
• Strong acumen in technology and ability to articulate solution value proposition
• Ability to manage multiple opportunities to meet deadlines, setting direction for and ensuring the success of all sales and customer interactions
• Ability to work closely and cross functionally with engineering, marketing and product management as well as experience working with partners and alliances, and other internal stakeholders
• Must possess the appropriate level of math and analytical skill required to construct a financial business case 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest (no joke…nearly 1 in 3 Pindrop employees has a Ph.D.). We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Review Account list with your manager
• Become familiar with Pindrop’s key value propositions
• Market Overview
• Overview and familiarity with the Pindrop Sales Process 

Within 60 days you’llUnderstand a Day in the Life of the Contact CenterUnderstand the high-level workings of Call Flows Get to know your key contacts across multiple departmentsPresent the IVR pitch to your manager and then team Develop at least three new qualified leadsWithin 90 days you’ll

• Develop a forecast for 1H of 2024 and 2H of 2024
• Conduct solo intro meetings with Contact Center Week 
• Build a Business Plan for 2024
• Identify new pipeline >= 3X your quota

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Procurement Specialist

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Develop and implement procurement policies and procedures to ensure compliance and efficiency.
• Identify opportunities for cost savings and process improvements within the procurement function.
• Manage the end-to-end procurement process, including sourcing, vendor selection, negotiation, and contract management.
• Build and maintain strong relationships with suppliers.
• Negotiate contracts and terms with vendors to achieve favorable pricing.
• Implement new procurement software, including enhanced workflow, for a more streamlined and efficient process.
• Prepare regular reports and dashboards to communicate procurement metrics and performance to management.
• Ensure compliance with company policies throughout the procurement process.
• Collaborate with legal, accounting, FP&A, and all functions within the company to ensure the procurement process is efficient and understood.

Who you are

• You are excited for an opportunity to make the procurement process your own and dramatically improve a company’s procurement efforts and insights.
• You are collaborative in finding solutions.
• You are motivated and bring a positive “can-do” attitude to your work.
• You are a detail oriented, self-starter who can independently meet deadlines in a fast-paced environment.
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under promise and over deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 2-5 years of experience in procurement, with a focus on system implementation and vendor management.
• Strong understanding of procurement processes, accounting, and contract management principles.
• Experience with procurement systems or ERP software (Netsuite, Bill.com, procurement software will be selected) and proficiency in Microsoft Excel.
• Excellent analytical skills with the ability to interpret data and generate actionable insights.
• Effective communication and negotiation skills, with the ability to build relationships and influence stakeholders.
• Bachelor's degree in Business Administration, Accounting, Economics or related field.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor's degree in Accounting, Economics, or related field (PREFERRED).
• Experience with implementing best in class systems to automate procurement process (PREFERRED).
• Previous experience negotiating vendor contracts (PREFERRED).

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

This is an opportunity for someone to come in and prove to themselves that they know how to establish an automated and efficient procurement process for a growing SaaS company. As the first hire in procurement ever at Pindrop, there is ample opportunity for process improvement and to make a quick, but lasting impression on a company.

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Review current procurement process
• Start investigative process for our first ever procurement tool 

Within 60 days you’llHave drafted a proposed Approval Authority MatrixStarted drafting new procurement process/policyHave selected and procurement toolWithin 90 days you’ll 

• Have new procurement process/policy finalized and approved through CFO, CLO, and CEO.
• Be leading the implementation of the selected procurement tool

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Marketing Content Writer/Copywriter

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

We're seeking a Marketing Content Writer to join our marketing team. Your core duties will involve crafting SEO-optimized content spanning blogs, in-depth gated materials, and dynamic marketing campaign copy. This position is ideal for someone with experience in content writing within the cybersecurity sector, especially within a SaaS company targeting enterprise sales. If you have a knack for conveying complex cybersecurity concepts through engaging written content and are familiar with the latest SEO strategies, we encourage you to apply. This is an opportunity to influence our content strategy and support our growth in a collaborative and dynamic environment.

Key Responsibilities

• Support for Growth Marketing:Assist demand generation and growth marketers by writing compelling copy for campaigns, including prospect and customer emails, campaign landing pages, and other marketing materials to drive engagement and conversions.
• SEO-Enhanced Content Creation:Craft and write SEO-optimized content across various formats, including high-quality, engaging blogs, in-depth long-form gated downloads (whitepapers, e-books, guides), and impactful web materials. Utilize SEO expertise for keyword research and content optimization to enhance our website's visibility and search ranking, ensuring all content is aligned with our marketing goals and brand voice.
• Content Performance Analytics:Monitor and analyze performance metrics of all content to inform strategy adjustments. Focus on optimizing content based on engagement and conversion data to improve audience reach and the effectiveness of our content marketing efforts.
• Blog Writing:Manage the development 1-2 high-quality, engaging blog posts per week, optimized for SEO, that focus on cybersecurity topics relevant to our solutions and enterprise audience. This involves integrating SEO insights to ensure content adheres to best practices and effectively targets our intended market segments.
• Organic Social Media Content:Develop compelling content for various social media platforms that resonates with our target audience and drives engagement, maintaining brand consistency across all channels.
• Support for Product Marketing: Collaborate with product marketing managers to translate messaging decks effectively into detailed long-form content

Who you are

• You seamlessly merge strategic insight with tactical execution in content strategy.
• You're an expert storyteller, crafting narratives that captivate and convert.
• Your content is deeply informed by an intimate understanding of our customers.
• You use data to make quick content decisions, constantly iterating for better results.
• You excel in clear, confident communication across all levels and audiences.
• You are reliable, always delivering on promises and striving to exceed expectations.
• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic and believe that you can make a problem into a solution.
• You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed.
• You take accountability, do the things you say you’ll do, under-promise and over-deliver.
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Your skill-set: 

• Bachelor's degree in Marketing, Communications, English, Journalism, a related field or equivalent experience required.
• 3+ years experience in content writing, especially within a cybersecurity SaaS company focusing on enterprise sales.
• Strong portfolio of published or professional writing samples across various content formats, demonstrating expertise in the cybersecurity domain.
• Exceptional writing, editing, and proofreading skills, with the ability to convey complex cybersecurity concepts in an engaging and accessible manner.
• Solid understanding of SEO principles and practices to maximize content reach and engagement.
• Familiarity with content management systems (CMS) and the ability to adapt content across various social media platforms.
• Capable of working independently on multiple projects simultaneously, demonstrating creativity, initiative, and problem-solving skills.
• Up-to-date knowledge of industry trends and content marketing strategies in the cybersecurity and SaaS spaces, experience working in cybersecurity and/or tech security with a similar partner ecosystem

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

First 30 Days: Orientation and Engaging Content Foundation

• Product Deep Dive: Focus on understanding product features and benefits crucial for engaging content.
• Content Evaluation: Review current content for its engagement levels and alignment with sales objectives.
• Build Sales Relationships: Connect with the sales team to uncover content opportunities that directly support the funnel.
• Market Insights: Study competitors and market trends to identify content gaps and opportunities for engagement.
• SEO Fundamentals: Conduct a preliminary SEO analysis to understand current search performance and identify key areas for improvement.

First 60 Days: Strategy Development and Engaging Content Implementation

• Content Strategy with a Sales Focus: Develop a content strategy that emphasizes engaging storytelling and supports the sales process.
• Engaging Content Production: Begin creating compelling, informative content that appeals to the audience and supports sales enablement.
• Iterative Collaboration: Refine content plans based on ongoing feedback from the sales team and performance data.
• SEO Integration: Implement SEO best practices into content creation to enhance search visibility and drive organic traffic.

First 90 Days: Engagement Optimization and Sales Support Expansion

• Content Performance Analysis: Assess which types of engaging content have the most significant impact on the sales funnel.
• Strategy Optimization for Engagement: Fine-tune the content strategy to focus more on what works best for engagement and sales support.
• SEO Optimization and Expansion: Analyze SEO performance to date, optimize existing content, and plan new SEO-focused initiatives to improve search rankings and visibility.
• Innovate Content Approaches: Explore new, creative content formats and distribution channels to enhance engagement and support sales.
• Comprehensive Reporting: Share insights and successes with stakeholders, emphasizing content's role in funnel progression and sales support.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Director of Product Marketing

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

As the Director of Product Marketing at Pindrop, you’ll play a crucial role in leading product positioning, the product launch processes, customer insights and more! This is a critical role at the nexus of Marketing, Product and Sales, with substantial potential to impact company growth. In this position, you will be involved at the earliest stages of product development including market analysis and voice of the customer, product positioning and the creation of core internal and go-to-market strategies. Our ideal candidate will have extensive experience in enterprise B2B/SaaS product marketing, preferably at category-creating, fast-growing companies, and an understanding of the technology and security industry.

• Collaborate with product management and marketing communications to develop product positioning and messaging that resonates with our target buyer personas.
• Understand and document our buyer’s process, including where they get information and the who, what, when, and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn.
• Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers.
• Assess the effectiveness of the marketing programs that support your products on an ongoing basis, and report back to the business on required changes.
• Plan the launches of net-new products and releases of existing products, and manage the cross-functional implementation of the plan.
• Market intelligence—be the expert on our buyers, who they are, how they buy, and their key buying criteria.
• Act as the primary thought leader for the products you support externally, including speaking engagements and written works.
• Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral; and teach them how and when to use them.

Become a deep product expert, capable of conducting demos and create product based content rapidlyDevelop programs and campaigns to push into new vertical markets, expand into new geographies, and push new products into new markets. Understand and document customer buying cycles, personas, and competitive landscape—be an expert on our competition and how they are positioned.Understand highly complex ideas and product and be able to communicate those to a non-technical audienceConstruct and Analyze program KPIs and results as well as make recommendations for future improvementsIdentify and develop effective marketing and sales collateral – using both internal and agency resources – for use on the Web site and in campaignsResearch and select appropriate vendors to ensure successful and timely project completion

Who you are

• You are a strategic thinker and a tactical executor
• You create game winning strategies
• You are a terrific storyteller and writer
• You are customer driven with a passion for understanding our customers
• You don’t know the meaning of analysis paralysis, you try then iterate to improve 
• You are a strong public speaker, comfortable in front of a variety of audiences
• You are an excellent people leader and team player
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 7+ years of B2B SaaS product marketing experience with at least two years of experience in a market-facing role (e.g., delivering presentations to customers and prospects, conducting competitor analysis and market research)
• 3+ years experience marketing solutions and developing winning go-to-market strategies in the security, authentication, voice, or cloud contact center markets
• Comfortable using collaboration, CRM, and marketing automation tools such as Slack, Salesforce, Marketo, DemandBase, and Google Analytics.
• Exceptional ROI-tracking skills, able to prove what is –or isn’t—working

• Bachelor’s degree in business or marketing, and MBA preferred, or equivalent experience.
• Marketing experience with technically complex product, software or SaaS offerings

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. You will have an incredible opportunity to help build our product marketing function from the ground up.You will be the glue between Marketing, Product and Sales, with substantial potential to impact our company growth.

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers

• Meet with our Product and Engineering team. Start build a strong relationship with all our product managers to better understand our products and solutions 
• Familiarize yourself with our competitors  - Who are they, and how are they positioned? 
• Understand Pindrop positioning, market opportunity, and our products/features

Within 60 days you’ll

• Develop an understanding of our buyer personas – Who are they? Where do they get their information? What drives the decisions that they make? How do they buy?

• Meet with sales team and establish relationships with all or our AE, SDR’s, and BDR’s 

• Understand what’s been products are being developed and begin to strategize plans for 2024
• Take ownership over 1-2 products – Assess the effectiveness of current marketing programs (that support your products). Start to develop positioning / messaging for to-be-launched products that will resonate with our target buyer personas

• Within 90 days you’ll 
• Make recommendations to leaders on how to improve our product positioning and go-to-market strategies– Share your winning strategies and GTM plans with the executive team and begin putting them into action.
• Work closely with your marketing colleagues todevelop marketing plans for the products you support
• Work with your manager to establish clear and attainable OKRs for product marketing

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

 #LI-Remote

Strategic Sales Executive and Partner Manager

Location: United Kingdom (UK)

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG

We are looking for a Sales Executive and Partner Manager to join our growing software company and help us expand our presence in the UK market. You will be responsible for developing and managing relationships with channel partners, as well as selling our products and services directly to customers.

What you’ll do

• Conduct market research to identify selling opportunities and customer needs
• Develop comprehensive Go To Market strategy for Pindrop Products leveraging direct and indirect channels. 
• Actively seek out new sales leads and prospects through cold calling, networking, and social media
• Conduct meetings with potential clients and partners to identify potential opportunities
• Prepare and deliver presentations and demos on our products and services
• Negotiate and close deals with customers and partners, ensuring mutual satisfaction and long-term collaboration
• Provide support and training to partners and customers, as well as feedback and insights to our internal teams
• Monitor and report on sales performance, partner performance, and market trends
• Participate in industry events and exhibitions to promote our brand and products
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell

Who you are

• You are a self-driven and motivated individual with a goal setting frame of mind
• You are an exceptional communicator
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 8+ years experience in strategic sales for enterprise software

Success closing license sales deals of 7 figures or more and experience with Complex contract managementExperience selling a complex product to executive buyers

• Experience setting up and running a new territory for an established software company
• Ability to execute on different sales motions direct, co-sell as well as resell through partners
• Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence
• Must be able to self-prospect to build qualified pipeline
• Strong acumen in technology and ability to articulate solution value proposition
• Ability to manage multiple opportunities to meet deadlines, setting direction for and ensuring the success of all sales and customer interactions
• Ability to work closely and cross functionally with engineering, marketing and product management as well as experience working with partners and alliances, and other internal stakeholders
• Must possess the appropriate level of math and analytical skill required to construct a financial business case 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

First 30 Days:

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Review account list with your manager

• Become familiar with Pindrop’s key value propositions
• Market Overview
• Overview and familiarity with the Pindrop Sales Process 

First 60 Days:

• Understand a Day in the Life of the Contact Center
• Understand the high-level workings of Call Flows 
• Get to know your key contacts across multiple departments
• Present the IVR pitch to your manager and team 
• Develop at least three new qualified leads

First 90 Days:

• Develop a forecast for 1H of 2024 and 2H of 2024.
• Conduct solo intro meetings with Contact Center Week 
• Build a Business Plan for 2024
• Identify new pipeline >= 3X your quota
• Teach us something new

What we offer (UK)

As a part of Pindrop, you’ll have a direct impact on our growing list of products and thus the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive salary
• Company holidays and company-wide rest days
• Unlimited paid time off
• Remote-first culture - including initial and monthly work from home allowance
• Annual professional development and learning budget
• Pick your own Apple MacBook Pro
• Pension scheme & salary exchange option
• Medical and Dental insurance/Private Health care
• Life Insurance and Critical Illness Insurance
• Flex schedules
• Best in class tools and tech stack
• Fun activities to celebrate our accomplishments as a team

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-remote

Director, Strategic Sales 

Remote - US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Manage a team of high caliber Strategic  sellers to ensure all quotas and objectives are met or exceeded
• Build strategies to generate and grow new license revenue in assigned accounts and territories
• Utilize solution-selling and value-added, ROI driven methodologies to sell enterprise fraud risk and authentication solutions.
• Develop and maintain sales plans and strategy to deliver annual sales targets.
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation and contract signing process.
• Collaborate with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations.
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce.
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends and technologies in order to successfully sell.
• Present full solutions and conduct product demonstrations for customers.

Who you are

• You instill trust both internally and externally, you understand when to lean in versus supporting from a distance
• You are a winner and a fighter: You do not take no for an answer or accept things as they are, rather you are persistent. You ask not why, but why not with curiosity and determination
• You are passionate and desire to work at an early-stage, high-growth company with a growth mindset
• You have strong acumen in both business and technology and you have the ability to effectively articulate solution value propositions
• You are strategic at heart and you also “roll up your sleeves” and get into the weeds when needed
• You are successful at leading sales reps (all levels of tenure/experience) through a servant style leadership approach
• You have exceptional communication, interpersonal skills, and presentation skills, and work effectively cross functionally gaining buy-in from internal and external stakeholders
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and positive, and believe that you can make any problem into a solution
• You are resourceful, excited to uncover and implement innovative solutions, and deliver results
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 10+ years experience selling to Strategic customers (Fortune 500)
• Success closing license sales deals of $1M+
• Experience selling at SaaS companies 
• 3+ years of sales management experience
• Experience in Account Management, growth and renewals
• You are a change agent and able to facilitate change to help the business evolve 
• Must have carried a quota as a Strategic sales executive prior to leading teams
• Must have led a team and have had proven levels of success 
• Ability to sell complex and multi-dependent software
• Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence
• Demonstrated proficiency with software productivity tools (e.g. Salesforce, Clari)
• Background in Security or other relevant industry experience a plus 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Within 30 daysyou’ll be introduced to the sales organization to learn expectations, targets, and company wide OKR’s. You will meet 1:1 with your reps to develop manager/individual contributor relationships.

• Within 60 daysyou’ll be running a strategic sales team of high performing, tenured reps to ensure they are well supported, and driving attainment goals. 

• Within 90 daysyou’ll be held accountable for maintaining and delivering on metrics as a sales leader while continuing to partner with internal/external stakeholders. 

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

 #LI-Remote

Partner Marketing Manager 

Remote-US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

As the Partner Marketing Manager at Pindrop, you will play a crucial role in developing and executing marketing strategies to drive engagement and revenue through our partner ecosystem. Collaborating closely with key partners as listed on our website, you will be responsible for planning and executing marketing campaigns, events, and launch plans to drive joint success. The ideal candidate will have a proven track record in partner marketing, strong project management skills, and an understanding of the technology and security industry.

Key Responsibilities:

Strategic Partnership Collaboration:

• Develop and maintain strong relationships with key partners to align marketing strategies and maximize joint success.
• Collaborate with partners to understand their goals, target audiences, and marketing objectives.
• Work with internal teams, including sales, product management, and marketing, to align partner initiatives with overall company goals.
• Provide regular updates and reports on partner marketing activities, results, and ROI.

Marketing Campaigns:

• Plan and execute joint marketing campaigns with partners to generate leads and drive brand awareness.
• Develop creative and compelling marketing collateral, including joint solution briefs, case studies, and other materials.

Events Management:

• Coordinate and support partner-related events, including trade shows, webinars, and conferences.
• Ensure seamless execution of joint events, from pre-event planning to post-event follow-up.

Launch Plans:

• Work closely with partners to create effective launch plans for new integrations, features, or joint initiatives.
• Develop and execute go-to-market strategies to maximize product adoption and market impact.

Measurement and Analysis:

• Establish key performance indicators (KPIs) to measure the success of partner marketing programs.
• Analyze data and performance metrics to continuously optimize campaigns and improve effectiveness.

Who you are

• You are passionate about building relationships and fostering a collaborative environment with internal and partner stakeholders.
• You are data driven and make decisions based on data learnings and insight
• You like building from the ground up and thrive when in a position to make key decisions
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability and ownership, do the things you say you’ll do, under-promise and over-deliver
• You can adapt and adjust priorities efficiently and quickly 

Your skill-set: 

• Must have: 2-5 years of relevant experience working in a partner marketing role (OEM, channel, integration, carrier, ecosystem, etc) for B2B and enterprise companies
• Must have: flexibility to travel in support of partner events up to 20%
• Must have: Strong project management skills and ability to multitask in a fast-paced environment.
• Nice to have: Familiarity with marketing automation tools and CRM systems (Pardot & Salesforce)
• Nice to have: Previous experience working in cybersecurity and/or tech security with a similar partner ecosystem

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

You will have an incredible opportunity to build our partner marketing program from the ground up with a great base of fantastic partners. We have budgeted in 2024 to support initiatives to grow this program and have confidence that, with the right owner, we can achieve great results against our aggressive pipeline goals. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Meet with our Partner Alliances team, understand our partner ecosystem (Marketplace, Carriers, Integrators, CCaaS), and learn what we accomplished so far
• Understand Pindrop positioning, market opportunity, and products/features

Within 60 days you’ll

• Meet with all partners and establish relationships with all partner marketing teams
• Understand what’s been developed and begin to strategize plans for 2024
• Support and help to execute existing events and webinars
• Assess and evaluate what partners and what programs should be prioritized in 2024

Within 90 days you’ll 

• Make recommendations to leaders on best approach to support our ecosystem of partners and drive revenue in 2024
• Establish clear and attainable OKRs for partner sourced pipeline
• Have the ability to undertake the ownership role of strategy and execution of partner campaigns and programs

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Senior Manager, Site Reliability

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Our tech stack

• Redhat/CentOs/Ubuntu Linux

• Chef/Ansible/Terraform/Packer/Helm/Flux 

• Python, Go and Bash

• Jenkins/Github Actions, Github, Nginx, VMWare/Proxmox, Splunk, ELK, Artifactory, Prometheus/Grafana, Kubernetes (EKS/GKE/Helm/Flex), 

• AWS/GCP infrastructure services such as Compute, Postgres, DynamoDB, Blob Storage/S3, Lambda

What you’ll do 

At Pindrop, we commit to creating Evangelical Customers for Life; because of this, customer experience is at the forefront of everything we do. To help us build functional systems that improve the customer experience we are now looking for an experienced Sr. Manager of SRE. You will be responsible to help improve Reliability, Scalability and Security of our SaaS platform.  You will be responsible for overall infrastructure for our Cloud platform and Datacenter setup, deploying security updates, Reporting Uptime and other relevant SLAs and managing and evolving our incident management process.

• Manage, lead, and uplevel the SRE team as well as the wider Engineering team.
• Collaborate with other Engineering managers to evolve our Infrastructure to the next level of reliability and scalability.
• Lead your teams to deliver with a high level of executive and achievement.
• Define and manage project plans and deliverables for the SRE group. 
• Well-versed in SRE tools, concepts and methodologies. 
• Help the team Investigate and resolve technical issues. 
• Work across various Engineering teams (DevOps, Platform, Product) to identify areas of improvement in our SaaS platform.
• Set strategic goals for operational efficiency and increased productivity.

Who you are

• You possess a problem-solving attitude and are adaptable in the face of change
• You are positive and enthusiastic with a high level of cross-functional partnership across other technical teams and Pindrop as a whole
• You bring a collaborative approach and excite your teams by creating a high-performing team culture
• You are an excellent communicator with high quality presentation skills as well as verbal and written communication skills
• You are resilient in the face of challenges, change, and ambiguity. Being the “unsung hero” is just another day on the job as you keep our infrastructure in excellent working order
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set 

• Bachelor's degree (or equivalent) in computer science or related field, or equivalent experience required.
• 6+ years experience directly and formally managing and leading SRE team and function
• Prior professional experience as a SRE Engineer or similar role
• Architectural experience building and managing large scale SaaS systems
• Experience with multiple cloud technologies required (one of: AWS or GCP)
• Knowledge of Terraform, Ansible, Python or Golang required
• Working knowledge of Kubernetes and Infrastructure as a Code concepts.
• Well versed with incident management process, uptime SLA, and, error budget etc.
• Possess technical confidence and familiarity with SRE tools, techniques, and more importantly, mindset
• Proven ability to develop innovative solutions that lead to increased productivity

Nice to have skills:

• Experience with multi-cloud architectural environments preferred.
• Experience managing teams supporting Google Cloud Platform (GCP) rollouts preferred.
• Hands-on experience with observability tools like Prometheus, Grafana, ELK, Splunk, Opentrace, etc preferred.
• Experience leading and/or supporting platform engineering teams and driving alignment with other engineering teams preferred.
• Telephony infrastructure experience preferred. 

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Get to know your team and colleagues, and participate in standing meetings such as 1:1’s, standups, and weekly touchpoints.
• Begin getting familiar with our different products, services, workflows, deployments, and environments

Within 60 days you’llBuild tools to reduce occurrences of errors and improve customer experience

• Perform root cause analysis for production errors
• Assess cloud costs and create plans for cost optimization and cost reduction
• Design department-wide procedures for system troubleshooting and maintenance

Within 90 days you’ll

• Teach us something new

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. 

#LI-Remote

Staff Software Test Engineer

Remote US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

 Our engineering team solves tough problems and works on operationalizing research innovations to mitigate the risk posed by deepfakes and synthetic voices. This allows enterprises to assess whether a caller is a real person speaking live or not in real time. As a software test engineer on our Deepfake team, your role will be to act as the team’s subject matter expert in test engineering and contribute to code with a focus on testability. You will review designs and look closely at code quality and risk. You will be responsible for refactoring code to make it more testable and creating  testing frameworks and automation. 

What you’ll do 

• Partner in ownership of source code and act as a consultant recommending better program structure and coding style
• Review and refactor existing test code
• Analyze requirements to determine the testing strategy of different applications and products through automation
• Participate in product and feature design with developers, usability specialists, user interface designers, and product managers
• Create, update, review automated test cases to match product feature sets, execute manually as required
• Participate and contribute to product code reviews
• Educate team members on current and evolving practices, patterns and process to improve product quality
• Create tooling around the entire testing workflow, all the way from test case management, test data creation, automatic bug captures, test progress measurement etc.
• Monitor application performance to ensure efficient and problem-free operations. 
• Identify application deviance from standards and suggest modifications to ensure compliance. 
• Develop or specify standards, methods, or procedures to determine product quality or release readiness.

Who you are

• You arepassionate about working with new technologies and sharing new discoveries
• You are excited to work in a fast paced and high growth environment
• You love to work in a creative and collaborative team environment
• You are a self starter and open to new ideas and innovation
• You live by the motto: “Quality is not an act; it is a habit.”
• You are an owner and a leader
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under promise and over deliver
• You are nimble and adaptable when priorities change and continue to see the “forest  through the trees”

Your skill-set: 

Tech stack: Python, Go, Pytest, Cypress, AWS

Must Have

• 7-9 years of experience with development with tooling/test architecture
• Experience with testing frameworks like Pytest
• Solid programming skills, preferably with Python or Go
• Strong working knowledge of AWS Cloud Services, Linux, Docker or similar

Nice to Have

• Capable with SQL and relational databases preferred
• Experience in continuous integration (Github actions) preferred
• Experience with UI testing tools like Cypress and Selenium preferred
• Experience with infrastructure as code (Terraform/Cloudformation)

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete all onboarding sessions related to the company, product and platform.
• You will have your development and test setup ready and would have accounts and credentials acquired to begin work.
• You will have an onboarding buddy to help you with all above tasks
• You will have an opportunity to work on a small test plan and add a system test validating a story or a bug.
• You will participate in team ceremonies like standup, grooming and retro.
• You will start to get to know your team members and start collaborating with them on your tasks

Within 60 days you’ll

• You will become more comfortable with the product and platform and start participating in design discussions for the features the team is working on.
• You will be responsible for delivering the quality of a small feature. This will mean that you will be highly involved in the feature requirements, design reviews, and creation of test plans for that feature.

Within 90 days you’ll

• You will have knowledge of different aspects of the product and will be comfortable answering questions asked by external teams.
• You will also be participating in an on-call rotation allowing you to get insight into the operations of the system.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-REMOTE

Legal Operations Manager & Executive Coordinator to CLO

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

Pindrop’s Chief Legal Officer (CLO) is looking for a talented Legal Operations Manager to play an instrumental role in coordinating and managing smooth operations of a busy in-house legal department serving multiple functions for the company.  The Legal Operations Manager will design, implement, and proactively manage processes, systems, and best practices to improve the day-to-day efficiency and effectiveness of the legal team. Additionally, this role will facilitate change, control costs, as well as provide full administrative support to the CLO and serve as a Legal Ambassador to all internal and external parties.

• Collaborate with CLO and proactively provide all necessary assistance and support, including managing the daily calendar, internal meetings, travel arrangements, and expense management.
• Serve as the Legal Ambassador for the CLO to company business teams, customers, partners, outside counsel and government affairs teams.
• Track and manage legal department budget, including coordinating budgets and performance to budget of all outside counsel and tracking accruals.
• Perform project and change management, contract management, data analysis and visualization, and process improvement and simplification with respect to all aspects of Legal Department operations.
• Develop, lead, track and report on key Legal Department OKRs, contract metrics, and special projects, including as assigned by CLO.
• Monitor and effectively summarize key legislative and regulations reports affecting the company.
• Develop presentations and provide proofreading and editing of documents suitable for executive leadership distribution.
• Develop and maintain internal Legal Department Intranet page and content.
• Develop, implement, and enhance a comprehensive departmental strategic communications plan.
• Administer, implement, and manage legal technology solutions systems, including contract management system, electronic signature system, and legal research providers.  
• Manage relationships with Legal Department vendors, interfacing on system capabilities and usage.
• Create documentation on use of technology and training for Legal Department staff.
• Coordinate with cross-functional teams in connection with audit processes and compliance projects.
• Plan internal and external meetings and events.

Who you are

• You thrive in a fast-paced environment and successfully manage multiple priorities and tight deadlines simultaneously and with little guidance.
• You are detail oriented, you are organized, and you have strong and self-driven time and project management skills.
• You are an excellent, succinct communicator (both written and verbal) especially with senior leaders and executives.
• You are a strategic thinker and love analyzing situations and problem solving even in uncertain situations.
• You are professional and act with a high degree of integrity and discretion in handling confidential information.
• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic and believe that you can make a problem into a solution.
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed.
• You take accountability, do the things you say you’ll do, under-promise and over-deliver.
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”. 

Your skill-set: 

• Bachelor’s degree or equivalent experience required.
• Familiarity with legal processes, procedures, and documentation.
• Experience with strategically managing a c-level executive’s calendar, internal meetings, travel arrangements, and expense management.
• Experience managing department and outside council budgets consistently and reporting on it
• Experience in outside counsel management and/or legal operations in a corporate-legal department or large law firm.
• Experience collaborating with and supporting high-level executives and law partners.
• Proven track record of partnering and collaborating with internal stakeholders (e.g., finance, sales, security, IT, people operations) to set objectives and produce meaningful results.
• Demonstrated ability to influence and independently move projects forward by gaining the support needed from external stakeholders (e.g., executives, elected officials, legislators, regulatory policy-makers, etc.).
• Experience with compliance programs, data privacy, and intellectual property. 
• Strong research and analytical skill-set.
• Strong project management and process improvement skills.
• Proficiency in general technology tools (e.g., MS Office suite, GSuite applications, Slack, Zoom, Google Meet).

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers.
• Be working with the CLO and Congressional staffers to coordinate key meetings on the Hill re: Deepfake Detection.

Within 60 days you’ll

• Work with cutting edge legal tools and managing the Legal Team’s strategic initiatives for use of AI for the second half of 2024.
• Manage the Legal Department budget forecast, as well as the entire tracking, monthly estimate, and reporting process for outside counsel spend.

Within 90 days you’ll 

• Know the key external players and roles on our Gov Affairs team and be actively monitoring the key legislative developments in Voice Biometrics and Artificial Intelligence for Pindrop.
• Be recognized as a Legal Ambassador for the CLO within the company.
• Teach us something new!

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Strategic Account Executive 

US (Remote)

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Reporting directly to the Director of Sales, the Strategic Sales Executive will be the primary pursuer of relationships and closer of deals within a territory based on your geographic state. The Strategic Sales Executive is responsible for developing and executing on both strategic and tactical sales plans.  As a vital member of the US Sales Team, this person is responsible for finding and closing new business within a set of named accounts as well as expanding existing accounts and cultivating relationships. 

What you’ll do 

• Meeting or exceeding assigned sales quotas and objectives
• Generate and grow new license revenue in assigned accounts and territory
• Manage existing relationships and grow them 
• Utilize solution-selling and value-added, ROI-driven methodologies to sell enterprise fraud risk and authentication solutions
• Develop and maintain sales plans and strategies to deliver annual sales targets
• Formulating and executing strategic and tactical plans
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation, and contract signing process
• Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell
• Ability to present the full solution and conduct product demonstrations to customers

Who you are

• You are a self-driven and motivated individual with a goal setting frame of mind
• You are an exceptional communicator
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 8+ years experience in strategic sales
• Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence

Success closing license sales deals of 7 figures or more and experience with Complex contract management,Extensive experience in Account Management, growing existing business, and nurturing relationships Experience selling a complex product to executive buyers 

• Ability to qualify a prospects need and/or challenge that can be solved by implementing our product given their budget, timeline, and authority
• Must be able to self-prospect to build qualified pipeline and also work collaboratively with a BDR
• Strong acumen in technology and ability to articulate solution value proposition
• Ability to manage multiple opportunities to meet deadlines, setting direction for and ensuring the success of all sales and customer interactions
• Ability to work closely and cross functionally with engineering, marketing and product management as well as experience working with partners and alliances, and other internal stakeholders
• Must possess the appropriate level of math and analytical skill required to construct a financial business case 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest (no joke…nearly 1 in 3 Pindrop employees has a Ph.D.). We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

First 30 Days:

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Review account list with your manager
• Become familiar with Pindrop’s key value propositions
• Market Overview
• Overview and familiarity with the Pindrop Sales Process 

First 60 Days:

• Understand a Day in the Life of the Contact Center
• Understand the high-level workings of Call Flows 
• Get to know your key contacts across multiple departments
• Present the IVR pitch to your manager and team 
• Develop at least three new qualified leads

First 90 Days:

• Develop a forecast for 1H of 2024 and 2H of 2024.
• Conduct solo intro meetings with Contact Center Week 
• Build a Business Plan for 2024
• Identify new pipeline >= 3X your quota
• Teach us something new

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-remote

Senior Manager of Events Marketing

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Develop, coordinate, and execute all of Pindrop’s external customer and prospect events and trade shows for North America, and the company’s large internal meetings, including Global Kick Off in collaboration with People Operations and Revenue teams 
• Develop the overall event marketing strategy aligned to our target audience, overall marketing strategy, and overall company strategy using current evaluation points as well as decision making metrics: cost per lead, conversion rates and program costs
• Manage all pre and post event customer and prospect communication and email nurture strategy
• Develop the yearly event plan as well as own Pindrop’s internal event calendar
• Execute all event details including but not limited to: registration, agenda and content, sourcing and managing hotels and meeting space, A/V, travel, food and beverage needs for all hosted events; supporting writing efforts including email templates, abstracts, briefs and descriptions, etc.
• Secure influential speaking opportunities (conferences, podcasts, trade media)
• Establish relationships with key external partners and vendors who are critical to the effective execution and production of events.
• Communicate and present event strategies and plans to internal stakeholders
• Collaborate with and build a strong relationship between Sales, Client Success, and Marketing including sales support and supervision of marketing events to their prospects and following up on leads
• Partner with other marketing team members to ensure event details are up to date on our website, social media, etc.
• Achieve, articulate, and track all key objectives and outcomes, and expected ROI for all events and programs and report to leadership
• Maintain budget for events by month, quarter, and year
• Manage the online portal for warehouse inventory for events and oversee inventory of all event supplies including promotional items and booth properties
• Manage registration process, including but not limited to building registration sites, email templates and communications
• Host pre and post-event meetings with event stakeholders in order to brief them as well as gather feedback for continuous improvement

Who you are

• You are a leader who inspires others by leading by example
• You are deeply collaborative working not only for the success of your team, but also the success of the company
• You walk the walk and talk the talk; you show rather than tell and don’t think twice before rolling up your sleeves to tackle issues, challenges, and initiatives
• You are a strategic thinker and a tactical executor 
• You are a multi-tasker with excellent organization skills
• You are a self-starter and have a passion for driving constant improvement in programs and processes
• You are an exceptional written, verbal, and visual communicator
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under promise and over deliver
• You are nimble and adaptable when priorities change and continue to see the “forest  through the trees” 

Your skill-set: 

• 5+ years of B2B enterprise marketing experience with 3+ years of event marketing experience
• Experience developing, executing, and managing events: corporate events including trade shows, user conferences, and customer marketing events
• Experience formally leading an events marketing function and team
• Must be willing to travel up to 25%
• Experience working with events as a form of pipeline generation and acceleration
• Experience working with event and registration software, Salesforce.com, social media sites, and mobile event apps
• Experience working closely with clients and all levels of management internally and externally
• Experience managing agencies and vendors
• Experience with Adobe Suite is preferred

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Pindrop is poised to accelerate to the next stage of growth, and this position is critical to our success. This is an opportunity to be part of our GTM strategy and help drive new customers to Pindrop, while also influencing existing customers through field marketing.

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Familiarize yourself with historical event plans and performance (2022-2023)
• Evaluate current 2024 event strategy and plan
• Evaluate and prioritize currently scheduled events and budget for 2024
• Get to know and build rapport with marketing team and other internal stakeholders

Within 60 days you’ll

• Schedule remaining marketing events based on the currently approved 2024 budget for Q2 and rest of year.
• Improve and/or enhance 2024 event strategy and plan
• Evaluate and build rapport with our vendors, agencies, etc. that support marketing efforts 

Within 90 days you’ll 

• Start to quantify the ROI from marketing events and develop a process for evaluating funnel contribution from field event spend
• Report your incoming evaluation and future plan to leadership and across the business

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Lead Security Engineer

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Lead and examine and secure systems, network, infrastructure and applications to assess and improve the current on premises and cloud security posture.
• Lead administration, management and incident response of security tools and technologies such as EDR (Endpoint Detection & Response), SIEM (Security Information & Event Management), DLP (Data Loss Prevention), Vulnerability Management, Firewalls, WAF (Web Application Firewalls)
• Support daily security operations (SecOps) functions such as configuring, monitoring and responding to security alerts. Assist with Incident Response, and investigations.
• Build automation for security tools and SecOps functions such as compliance checks, alerts and reporting.
• Lead security analysis, review and deployment of solutions (systems, network, infrastructure and applications) to protect Pindrop assets in the cloud and our data centers.
• Lead technical security assessments, security reviews, code audits and offensive security exercises to test security controls and detection capabilities
• Be aware of Information security standards such as ISO27001, SOC2, PCI and support internal and third party audits.
• Provide thought leadership and technical direction based on security news, research, threats, attack vectors, technologies, certifications, laws and regulations and report on anything that could impact the company. 
• Collaborate with stakeholders, provide security guidance and support and develop dashboards, reports, and alerts to meet their cybersecurity operational information requirements.    

Who you are

• You are an engineer at heart with strong problem-solving, analytical, communication and interpersonal skills and who has knowledge or experience in several areas such as - defending against and/or mitigating system vulnerabilities (including enterprise level concerns, infrastructure, and host/endpoint), intrusion detection and incident response, network traffic analysis, scripting languages, software reverse engineering, network security devices (e.g., firewalls, intrusion and detection systems), cloud and compliance frameworks.
• You continuously look for automation and programmatic efficiencies in security processes
• You have excellent written and verbal communication skills and can communicate technical details in a clear, concise, understandable manner
• You work independently and as part of a team with minimal supervision
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• At least 7 years of experience with administering and managing security technologies and tools such as EDR, SIEM, Vulnerability Management, SAST and DAST, Data Loss Prevention and File Integrity Monitoring tools.
• At least 5 years of experience with Security Operations (SecOps), incident response, security investigations.
• At Least 1 year of experience with a scripting or programming language: python, golang, ruby, bash, Java.
• Strong understanding of  Networks, Cloud, Containers, API, Application Security, SDLC, Web security, Docker, and Kubernetes
• Fundamental understanding of accepted security practices, known attack vectors and vulnerability assessment methodologies
• Nice to have:

• • Prior experience as a software developer
  • Prior architectural experience
  • Knowledge of common information security standards, such as ISO 27001/27002, NIST, CIS, PCI DSS, ITIL, and COBIT.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest). We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Learning about Pindrop culture, values and teams
• Building relationships with key stakeholders and the team

Within 60 days you’ll

• Learning existing processes, tools and techniques
• Learning SecOps best practices based on industry guidelines and comparing with current practices

Within 90 days you’ll

• Defining SecOps best practices based on industry guidelines and planning to improve with current practices
• Design and architect new security deployments and solutions.
• Teach us something new

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Senior Devops Engineer

US remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Design, document, build, maintain, and support a wide array of complex infrastructure and services
• Own key components of our deployment pipeline and operational infrastructure
• Work on multiple assignments at once, collaborate with the larger teams to establish and use best practices
• Analyze performance/usability challenges and propose innovative solutions to solve them
• Proactively enhance monitoring and troubleshooting capabilities
• Look at every manual process and find ways to automate/code it into a highly reliable and reportable system
• Automate software deployment processes and continuously improve our CI/CD posture 
• Mature our processes from ad-hoc to optimized
• Take complex systems and make them seem boring because they are so reliable

Who you are

• You have the ability to understand hardware/software/cloud platforms from the ground up, become a subject matter expert on it, and have the ability to troubleshoot, configure, and repair the platform
• You have demonstrated the ability to make relevant, specific, and high value recommendations to the design or implementation of a platform.  This includes categories such as automation, features, security, manageability, etc.
• Startup experience is a requirement.  The candidate must possess the ability to "wear many different hats", juggle multiple priorities, context shift quickly, and thrive in an environment where you don't have a strictly defined job definition
• Very self motivated and work with minimal supervision
• See a problem, own it, solve it, do it
• You have a passion for technology and are constantly researching new/emerging solutions
• Not afraid to dig into technology you’ve never used before, work on high value systems, or racking servers if that is what is needed to be done
• Be part of an on-call rotation with occasional night/weekend work 
• Have the ability to troubleshoot a problem and then teach the team/company on your findings

• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• Extensive Redhat/CentOs/Ubuntu/Rocky linux administration experience
• Experienced in Software Defined Networking Technologies (SDN) 
• Scripting expertise, preferably Python and Bash
• Knowledge of some or all of our toolset: Jenkins/Github Actions, Github, Nginx, Proxmox, Splunk, ELK, Artifactory, Prometheus/Grafana, containers, etc
• Experience working with many AWS and/or GCP infrastructure services such as EC2, RDS, S3, EIP, NLB, Route53, Kubernetes, and more
• Experience with networking concepts within firewall, switch, and routers
• Demonstrated experience identifying security vulnerabilities with the associated ability to remediate them in a timely manner
• Demonstrated history working within a distributed architecture and CI/CD best practices
• Telephony infrastructure experience a plus

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll 

• Be introduced to your team, colleagues, added to any standing meetings such as 1:1’s, standups, weekly touchpoints.
• Be onboarded, accounts created, access verified
• Begin getting familiar with our different products, services, workflows, deployments, and environments.

Within 60 days you’ll 

• Understand expectations for the team, and be able to start planning for development and contributing to projects.
• Begin submitting and reviewing PRs

Within 90 days you’ll 

• Have an intermediate level of familiarity with many of the products and services architecture to start making technical decisions while maintaining the team's architectural methodology.

What we offer 

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. 

#LI-Remote

Senior Cloud Network Engineer

Remote-US 

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Design, document, build, maintain, and support a wide array of complex infrastructure and services
• Own key components of our deployment pipeline and operational infrastructure
• Work on multiple assignments at once, collaborate with the larger teams to establish and use best practices
• Analyze performance/usability challenges and propose innovative solutions to solve them
• Proactively enhance monitoring and troubleshooting capabilities
• Look at every manual process and find ways to automate/code it into a highly reliable and reportable system
• Automate software deployment processes and continuously improve our CI/CD posture 
• Mature our processes from ad-hoc to optimized
• Take complex systems and make them seem boring because they are so reliable

Who you are

• You "wear many different hats", juggle multiple priorities, context shift quickly, and thrive in an environment where you don't have a strictly defined job definition
• You have the ability to understand software and cloud platforms from the ground up, become a subject matter expert on it, and have the ability to troubleshoot, configure, and repair the platform and share your findings
• You make relevant, specific, and high value recommendations to the design or implementation of a platform.  This includes categories such as automation, features, security, manageability, etc.
• You are very self motivated and work with minimal supervision
• You see a problem, own it, solve it, and do it
• You have a passion for technology and are constantly researching new/emerging solutions
• You are not afraid to dig into technology you’ve never used before
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 5-7 years of experience in a network and devOps or SRE related role
• On-call rotation with occasional night/weekend work is required
• Cloud experience is required (AWS or GCP)
• Experience with networking concepts within firewall, switch, and router configuration including: VLANs, DNS, VPNs, BGP, ACLs, etc.
• Experience working with many AWS/GCE infrastructure services such as VPC, Transit Gateway, VPC Peering, Direct connects, Load balancers, Security groups, route tables, etc.
• Additionally experience working Cloud services such as EC2, RDS, S3, EIP, Route53 required, Kubernetes preferred.
• Demonstrated experience identifying security vulnerabilities with the associated ability to remediate them in a timely manner
• Telephony infrastructure experience preferred
• Multi-cloud experience preferred

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll 

• Be introduced to your team, colleagues, added to any standing meetings such as 1:1’s, standups, weekly touchpoints.
• Be onboarded, accounts created, access verified
• Begin getting familiar with our different products, services, workflows, deployments, and environments.

Within 60 days you’ll

• Understand expectations for the team, and be able to start planning for development and contributing to projects.
• Begin submitting and reviewing PRs 

Within 90 days you’ll

• Have an intermediate level of familiarity with many of the products and services architecture to start making technical decisions while maintaining the team's architectural methodology.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO) 
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including an employer-provided “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
  • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

The Customer Experience Manager (CXM) will administer and optimize the renewal process to enhance the customer experience, create operational efficiencies and contribute to ARR growth as well as long-term partnerships. The CXM will also hold the charter for designing and implementing digital experiences that increase Pindrop’s ability to scale our service model across the business.

Renewal Operations Responsibilities:

• Manage the renewal operations process to ensure ARR is retained or expanded, as well as meet contractual deadlines and ensure accuracy of renewal reporting and forecasting 
• Contribute to the improvement of the renewals process, policies, and tools, including automating tasks to increase productivity and overall effectiveness for Pindrop and our customers
• Ensure that the administrative aspects of renewals are maintained in Salesforce.com
• Liaise with Finance and customer stakeholders to ensure accurate PO’s and renewal orders
• Measure license usage and facilitate any overage notifications to Accounting
• Facilitate beta agreements between customers and Pindrop in support of new products

Scaled Service Responsibilities:

• Design and operationalize a scalable service plan that enables the company to leverage digital efficiencies while enhancing customer experiences
• Ensure customers in the pooled segment are receiving prompt communications and closure to their inquiries to ensure high satisfaction
• Leverage the customer success software to engage customers through digital cadences and operationalize success playbooks based on a thoughtful engagement plan based on customer segmentation, health and point in the lifecycle
• Monitor the customers through support reporting, product usage dashboards, account health triggers and other customized alerts

Who you are

• You are an excellent communicator and presenter for all levels of management
• You understand the value of strong relationships and consistently cultivate them both internally and externally
• You are self-motivated, collaborative, and a team player
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution (results-oriented)
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 5+ years experience in SaaS customer-facing role (e.g., CSM, Services Ops, SDR, BDR)
• Experience with understanding legal contracts and improving renewals process, policies, etc.
• Experience with successfully facilitating and executing commercial contract negotiations including contractual updates in renewals with high retention, predictability, and positive customer experience
• Strong program management experience with exceptional organizational skills
• Familiarity with Apple, Google, Salesforce, Gainsight, Tableau preferred

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Understand Pindrop contractual framework and license management
• Get familiar with Pindrop products, customers and internal processes

Within 60 days you’ll

• • Leverage Salesforce and Gainsight to report on customer renewal
  • Engage with Account Executives and CSMs to manage renewal operations
  • Get familiar with assigned customer portfolio

Within 90 days you’ll 

• • Teach us something new
  • Leverage Gainsight to manage assigned customer accounts

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Senior Customer Success Manager

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

The Senior Customer Success Manager (CSM) is focused on client relationships and managing client expectations. CSMs proactively drive product adoption, and act as the voice of the customer internally to Pindrop. Energetic and self-driven, CSMs become a trusted partner to our customers so that they stay and grow with Pindrop. CSMs manage numerous customers at different stages of the customer lifecycle. They understand Pindrop products in-depth and are constantly looking for new ways their customers can benefit from a new Pindrop technology. 

If you love working with dynamic companies and have thrived in a role like this before, then we want to talk to you! This is a remote based role located within the United States.

• Responsible for the overall business relationship and long-term account retention
• Develop key relationships to become a trusted advisor and maintain “customers for life”
• Define and execute account planning with Account Executives to achieve strategic goals
• Responsible for renewal management and forecasting risks associated with renewal events
• Understand customer business objectives and promote Pindrop's value and ROI
• Measure and maintain high levels of customer satisfaction and nurture client health
• Understand customers use cases and identify areas for up-sell/cross-sell
• Serve as the Primary Point of Contact for your customers for the life of the relationship
• Conduct Annual onsite Executive Reviews focused on demonstrating ROI and developing a strategic partnership
• Host regular remote Business Reviews focused open items, performance and product/feature adoption
• Report internally and to the customer on results of annual Satisfaction Surveys 
• Serve as conduit between customer and product team by communicating new features, enabling the enhancement request process, facilitating beta agreements, coordinating case studies and customer references, and compiling product feedback
• Manage contractual commitments and track subscription license usage on a monthly basis
• Facilitate responses for compliance and model risk assessments
• Leverage Gainsight to manage and document customer information and interactions

Who you are

• You are an excellent communicator and presenter for all levels of management
• You understand the value of strong relationships and cultivate them both internally and externally
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 7 years of relevant experience with at least 5 years in a Senior Customer Success Manager role
• Proven ability to manage C-Level relationships with Fortune 100 customers
• Ability to manage revenue, increase billable utilizations, reduce and control expenses 
• Experience managing multiple enterprise accounts and ensuring clients have a high CSAT
• Ability to lead strategic discussions
• Experience reporting customer health to executive management
• Experience with Microsoft Office and Mac O/S; Google, GMail, Gainsight, Salesforce
• Willing to travel up to 25% is required
• Understanding of call center/CCaaS/data center infrastructure is preferred
• Experience working in the security and/or fraud industry is preferred

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• You will learn the role of the CSM at Pindrop 
• You will become familiar with the processes and products that you will support

Within 60 days you’ll

• • You will get up to speed on specific customer accounts and start to engage with your customer portfolio 
  • You will continue learning Pindrop and our products 

Within 90 days you’ll 

• • Teach us something new
  • Be productive and successful in your CSM role by adding value to our customers

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. 

#LI-Remote

Client Services Systems Analyst (Gainsight Administrator)

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do

• Gainsight Administrator - Serve as subject matter expert (SME) on product capabilities
• Configuration of Gainsight including gathering business requirements, establishing connections with existing systems, designing and documenting processes.
• Administration of Gainsight - Designing automated triggers, building dashboards, and running ad-hoc reports.  Make sure the Customer Success Managers (CSM) always have relevant insights at their fingertips. Hands-on experience with User Administration, Rules, CTAs, Journey Orchestrations, Health Scores, Integrations, etc.
• Smartsheet Administrator - Serve as subject matter expert (SME) on product capabilities
• Pindrop is currently implementing Smartsheets for resource planning across the CS organization and to track all delivery projects for the Professional Service team.  Similar to Gainsight, configuration of Smartsheet will be required to gather business requirements, establishing connections with existing systems, designing and documenting processes.
• Continuously improve upon project management processes and Smartsheet administration with the Smartsheet Core Application, Smartsheet Control Center, and Resource Management.
• Client Compliance Management duties:
• Organize and prioritize incoming compliance related questionnaires from clients.
• Partner with leadership to design and implement a scalable/automated way to track compliance tasks across multiple teams.
• Ensure all compliance related items are complete on time and adhere to client service level agreements.
• Develop and maintain relevant reporting, visualizations and insights in Tableau Dashboards to understand, measure, and drive financial and operational performance of the business.

Who you are

• You are highly analytical, detail oriented, and produce exceptional work with quality in mind
• Although you are detail originated, you also have the ability to see the bigger picture and understand how work ladders up to broader organization strategy
• You enjoy solving complex problems
• You effectively communicate (oral and written), with the ability to be both assertive and influential, across levels and teams within the organization
• You are operationally minded with a good understanding of client service operations in the cloud environment
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Your skill-set: 

• Must Have:
  • 2+ years experience as an administrator for Gainsight required
  • Bachelor's Degree in System Administration, Data Analytics, Computer Science, IT preferred, or equivalent experience preferred
  • 2-5 years experience in data analytics and/or administration (Business Operations, Strategic Consulting, Data Engineering, Data Science or Business Intelligence or similar)
  • Experience with Resource Management tools and capacity planning required, Smartsheets preferred
  • Experience with data visualization tools required, Tableau preferred
  • High Attention to detail as well as the ability to see the bigger picture and understand how your work impacts the broader organization’s strategy
  • Advanced Excel skills, familiarity with SFDC administration and project management software
• Nice to Have:
  • 1+ years’ experience as an administrator for Smartsheets and Tableau preferred
  • Knowledge of at least one scripting language (Python, R, etc.) preferred
  • Basic knowledge of accounting and finance
  • Highly analytical, ability to think broadly and deeply, connecting dots across stakeholder teams while also executing on specific projects to make forward progress
  • Led or taken part in cross-functional projects with a large scope of complexity and responsibility 
  • Highly organized with an emphasis on managing multiple work streams at the same time
  • Relevant workflow and drawing tools, such as Visio, Lucidchart, SmartSheets
  • Hands-on experience with SQL database design
  • Technical expertise with data models, data mining, and segmentation techniques

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Meet the Client Service leadership team and have an understanding of their responsibilities, roles, tools used, and cadence of meetings.  You’ll begin learning the basics of the products of the business and how we measure their success
• Understand and begin taking administrative ownership of Gainsight, supporting the existing instance and preparing to define the future state of the tool
• Understand all our metrics as they are today in Tableau, SFDC, Gainsight, Clarizen, & AWS Data Warehouse
• Contemplate additional metrics we need to track or review

Within 60 days you'll

• • Full Gainsight administrative ownership 
  • Begin driving forward on new Tableau dashboards, parting with leadership and stakeholders to optimize current views and begin building additional dashboards
  • Partner with leadership to begin driving new projects/strategic initiatives related to CS data and reporting
  • Begin driving capacity planning in Clarizen and forecasting future staffing needs based on sales pipeline 

Within 90 days you'll

• • Partner with leadership to lead the execution of Client Service metrics, OKRs, and assume responsibility for reporting and forecasting
  • Partner with leadership to own data management of capacity planning
  • Be the backup point of contact for the AWS Data Warehouse
  • Full ownership of real time BI dashboard in Tableau
  • Teach us something new

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Director, Enterprise Sales 

Remote - US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Manage a team of high caliber enterprise sellers (mid-market) to ensure all quotas and objectives are met or exceeded
• Build strategies to generate and grow new license revenue in assigned accounts and territories
• Utilize solution-selling and value-added, ROI driven methodologies to sell enterprise fraud risk and authentication solutions.
• Develop and maintain sales plans and strategy to deliver annual sales targets.
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation and contract signing process.
• Collaborate with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations.
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce.
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends and technologies in order to successfully sell.
• Present full solutions and conduct product demonstrations for customers.

Who you are

• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and positive, and believe that you can make any problem into a solution
• You are resourceful, excited to uncover and implement innovative solutions, and deliver results
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 
• You instill trust both internally and externally, you understand when to lean in versus supporting from a distance
• You are a winner and a fighter: You do not take no for an answer or accept things as they are, rather you are persistent. You ask not why, but why not with curiosity and determination
• You are passionate and desire to work at an early-stage, high-growth company with a growth mindset
• You have strong acumen in both business and technology and you have the ability to effectively articulate solution value propositions
• You are strategic at heart and you also “roll up your sleeves” and get into the weeds when needed.
• You are successful at leading sales reps (all levels of tenure/experience) through a servant style leadership approach
• You have exceptional communication, interpersonal skills, and presentation skills, and work effectively cross functionally gaining buy-in from internal and external stakeholders

Your skill-set: 

• 10+ years experience selling to enterprise customers
• 4+ years of sales management experience
• You are a change agent and able to facilitate change to help the business evolve 
• Must have carried a quota as an enterprise sales executive prior to leading teams
• Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence
• Demonstrated proficiency with software productivity tools (e.g. Salesforce, Clari)

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Within 30 daysyou’ll be introduced to the sales organization to learn expectations, targets, and company wide OKR’s. You will meet 1:1 with your reps to develop manager/individual contributor relationships.

• Within 60 daysyou’ll be running an enterprise national sales team of high performing, tenured reps to ensure they are well supported, and driving attainment goals. 

• Within 90 daysyou’ll be held accountable for maintaining and delivering on metrics as a sales leader while continuing to partner with internal/external stakeholders. 

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Strategic Account Executive (2 Openings)

US (Remote)

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Reporting directly to the Director of Sales, the Strategic Sales Executive will be the primary pursuer of relationships and closer of deals within a territory based on your geographic state. The Strategic Sales Executive is responsible for developing and executing on both strategic and tactical sales plans.  As a vital member of the US Sales Team, this person is responsible for finding and closing new business within a set of named accounts as well as expanding existing accounts and cultivating relationships. 

What you’ll do 

• Meeting or exceeding assigned sales quotas and objectives
• Generate and grow new license revenue in assigned accounts and territory
• Manage existing relationships and grow them 
• Utilize solution-selling and value-added, ROI-driven methodologies to sell enterprise fraud risk and authentication solutions
• Develop and maintain sales plans and strategies to deliver annual sales targets
• Formulating and executing strategic and tactical plans
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation, and contract signing process
• Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell
• Ability to present the full solution and conduct product demonstrations to customers

Who you are

• You are a self-driven and motivated individual with a goal setting frame of mind
• You are an exceptional communicator
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 8+ years experience in strategic sales
• Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence

Success closing license sales deals of 7 figures or more and experience with Complex contract management,Extensive experience in Account Management, growing existing business, and nurturing relationships Experience selling a complex product to executive buyers 

• Ability to qualify a prospects need and/or challenge that can be solved by implementing our product given their budget, timeline, and authority
• Must be able to self-prospect to build qualified pipeline and also work collaboratively with a BDR
• Strong acumen in technology and ability to articulate solution value proposition
• Ability to manage multiple opportunities to meet deadlines, setting direction for and ensuring the success of all sales and customer interactions
• Ability to work closely and cross functionally with engineering, marketing and product management as well as experience working with partners and alliances, and other internal stakeholders
• Must possess the appropriate level of math and analytical skill required to construct a financial business case 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest (no joke…nearly 1 in 3 Pindrop employees has a Ph.D.). We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

First 30 Days:

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Review account list with your manager
• Become familiar with Pindrop’s key value propositions
• Market Overview
• Overview and familiarity with the Pindrop Sales Process 

First 60 Days:

• Understand a Day in the Life of the Contact Center
• Understand the high-level workings of Call Flows 
• Get to know your key contacts across multiple departments
• Present the IVR pitch to your manager and team 
• Develop at least three new qualified leads

First 90 Days:

• Develop a forecast for 1H of 2024 and 2H of 2024.
• Conduct solo intro meetings with Contact Center Week 
• Build a Business Plan for 2024
• Identify new pipeline >= 3X your quota
• Teach us something new

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-remote