Website Marketing Manager (Website Administrator)

Remote-US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

Website Management:

• Maintain and update the company website, ensuring content is current and relevant.
• Manage and optimize the website using WordPress, including guiding the build of a new custom theme and managing plug-ins.
• Implement and manage basic front-end development tasks, such as updating HTML, CSS, and JavaScript.

Tracking and Reporting:

• Manage and optimize website tracking and reporting using platforms like Pardot and Salesforce.
• Track and report on downloaded content, form submissions, and other lead generation activities.
• Develop a reporting system to extract actionable insights and lead projects based on these suggestions.

SEO and Performance Analysis:

• Work closely with our SEO agency to ensure best practices and advanced techniques are applied, including strategies to improve organic search rankings and drive traffic.
• Monitor and analyze website performance using tools like Google Analytics, SEMrush, or Moz.

A/B Testing and Optimization:

• Lead A/B testing using FullStory to analyze user behavior and website performance.
• Use findings from A/B testing to guide and optimize more effective marketing campaigns and website improvements.
• Build out FullStory for eye mapping and reporting to gather actionable insights.

Creative Marketing Strategies:

• Utilize creative, out-of-the-box thinking to implement innovative marketing strategies on the website to increase website conversions.
• Employ interactive and engaging tactics, such as those used by platforms like Dryft, including gamification, personalized content, and dynamic web elements to enhance user experience, drive engagement, and retain visitors.

Who you are

• You are a self-starter and proactive problem solver.
• You are detail oriented and understand the importance of accuracy
• You are collaborative, receive feedback well, and also operate with autonomy
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

Must Haves:

• Bachelor’s degree in marketing or related field, or equivalent experience required
• 5-10 years of experience in relevant digital marketing roles

Technical Proficiency:

• Basic skills in HTML, CSS, and JavaScript. 
• Extensive experience with WordPress, including custom themes and plugins.
• Experience with marketing automation platforms like Pardot and CRM systems like Salesforce.

Analytical and Reporting Skills:

• Ability to monitor and analyze website performance using tools like Google Analytics, SEMrush, or Moz.
• Expertise in building reporting systems to extract actionable insights and lead projects based on these findings.
• Proven ability to develop and implement SEO strategies.

Creative and Strategic Thinking:

• Ability to implement innovative marketing strategies and lead A/B testing using tools like FullStory.
• Skilled in employing gamification, personalized content, and dynamic web elements to enhance user experience and drive engagement.
• Experience managing and optimizing website tracking and reporting to drive demand generation.

Nice to Haves:

Advanced Marketing Skills:

• Familiarity with tracking and reporting on downloaded content and lead generation activities.
• Ability to research and present new ideas for improving lead generation and website conversions.

Project Management:

• Strong project management skills, including managing contract developers and collaborating with cross-functional teams.
• Experience working closely with an SEO agency to ensure best practices and advanced techniques are applied.

Innovative Solutions:

• Experience with FullStory for eye mapping and reporting.
• Creative, out-of-the-box thinker for increasing website conversions.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll:

• Complete company and team onboarding
• Begin to support the complete website refresh design and development, ensuring alignment with the latest UX/UI best practices.
• Work with our SEO agency to refine and implement our SEO strategy, driving increased organic traffic and improving search rankings.
• Start building out FullStory for eye mapping and user behavior analysis, setting the foundation for innovative marketing strategies.

Within 60 days you’ll:

• Build and implement website content performance reporting in collaboration with RevOps, email marketing and content marketing, including refining our UTM reporting system using WordPress, Pardot, and Salesforce. 
• Implement initial A/B tests using FullStory and start gathering data for actionable insights.
• Manage the contract developer, ensuring their work aligns with our overall web strategy and objectives.

Within 90 days you’ll:

• Refine and optimize the UTM reporting system for enhanced tracking and analysis, then collaborate with the Content Marketing Writer to improve SEO and website conversion based on these reports, and build a long-term plan for ongoing improvements. 
• Present actionable insights from FullStory data and propose improvement projects based on these findings.
• Research and present new ideas that the company hasn't implemented yet to improve lead generation and website conversions

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Strategic Account Executive 

US (Remote)

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Reporting directly to the Director of Strategic Sales, the Strategic Sales Executive will be the primary pursuer of relationships and closer of deals within a territory based on your geographic state. The Strategic Sales Executive is responsible for developing and executing on both strategic and tactical sales plans.  As a vital member of the US Sales Team, this person is responsible for finding and closing new business within a set of named accounts as well as expanding existing accounts and cultivating relationships. 

What you’ll do 

• Meeting or exceeding assigned sales quotas and objectives
• Generate and grow new license revenue in assigned accounts and territory
• Manage existing relationships and grow them 
• Utilize solution-selling and value-added, ROI-driven methodologies to sell enterprise fraud risk and authentication solutions
• Develop and maintain sales plans and strategies to deliver annual sales targets
• Formulating and executing strategic and tactical plans
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation, and contract signing process
• Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell
• Ability to present the full solution and conduct product demonstrations to customers

Who you are

• You are a self-driven and motivated individual with a goal setting frame of mind
• You are an exceptional communicator
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 8+ years experience in strategic sales
• Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence
• Success closing license sales deals of 7 figures or more and experience with Complex contract management,
• Extensive experience in Account Management, growing existing business, and nurturing relationships
• Experience selling a complex product to executive buyers 
• Ability to qualify a prospects need and/or challenge that can be solved by implementing our product given their budget, timeline, and authority
• Must be able to self-prospect to build qualified pipeline and also work collaboratively with a BDR
• Strong acumen in technology and ability to articulate solution value proposition
• Ability to manage multiple opportunities to meet deadlines, setting direction for and ensuring the success of all sales and customer interactions
• Ability to work closely and cross functionally with engineering, marketing and product management as well as experience working with partners and alliances, and other internal stakeholders
• Must possess the appropriate level of math and analytical skill required to construct a financial business case 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest (no joke…nearly 1 in 3 Pindrop employees has a Ph.D.). We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

First 30 Days:

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Review account list with your manager
• Become familiar with Pindrop’s key value propositions
• Market Overview
• Overview and familiarity with the Pindrop Sales Process 

First 60 Days:

• Understand a Day in the Life of the Contact Center
• Understand the high-level workings of Call Flows 
• Get to know your key contacts across multiple departments
• Present the IVR pitch to your manager and team 
• Develop at least three new qualified leads

First 90 Days:

• Develop a forecast for 1H of 2024 and 2H of 2024.
• Conduct solo intro meetings with Contact Center Week 
• Build a Business Plan for 2024
• Identify new pipeline >= 3X your quota
• Teach us something new

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-remote

Senior Strategic Finance Analyst

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

Pindrop is looking for a Senior Strategic Finance Analyst, a critical role for an individual who desires outsized business impact and redefining landscapes. Reporting to the Director, Strategic Finance, this role will ensure Pindrop’s financial, strategic, and operational objectives are achieved. We are excited to have you join our team if you desire creating impact and have superpowers in the following areas: 1) Analytical Horsepower for Insight Extraction 2) Interdisciplinary Collaboration and Impact 3) Reporting Automation and Data Capabilities, and 4) Resilience and tenacity in a dynamic late stage startup environment.

• Develop financial models that reflect a coordinated approach between corporate and functional GTM initiatives, investment priorities and efficiency goals
• Support annual operating/budget planning, assist with corporate cash flow forecasting and and enhance our short- and long-term forecasting model, including 3-statement modeling
• Prepare board and investor reporting materials and tackle other strategic ad hoc tasks 
• Manage budgets, forecasts, and GTM financial models (e.g. Sales, Customer Success, Marketing) to align financial goals with corporate and department objectives 
• Manage the development of sales targets and forecasts while collaborating with Sales Ops to design and implement incentive-based sales compensation plans and assist with process and systems improvements (i.e. SFDC)
• Assess ROI and own metrics incl. customer acquisition cost (CAC), customer lifetime value (CLV), country expansion, sales coverage ratios and productivity, headcount capacity model, CS cost per case, cohort analyses, net dollar retention, etc., and conversion rates related to GTM motions
• Overseeing data inputs and periodic deliverables while developing automated processes and scalable databases to enhance workflow efficiency
• Automate dashboard reporting and repeatable analyses while improving data culture by leveraging SQL and Python

Who you are

• You aspire to take on an active role in building a path to IPO 
• You are analyzer, skilled in extracting insights from fragmented and disparate data sources
• You have a growth-mindset and can handle the current tactical projects while simultaneously maintaining the strategic direction and creating a path forward
• You are a trusted advisor to the business guiding investments and strategic direction
• You are an independent logical thinker comfortable operating in ambiguity while solving problems with analysis, data, and structured arguments 
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”  yet resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed

Your skill-set: 

• Bachelor’s degree in Finance and/or Data Science or equivalent experience required
• 5-7 years of total professional experience in Strategic Finance and/or Business Operations combined with investment banking or management consulting experience
• Experience supporting go-to-market (GTM) departments as a business partner required, including but not limited to capacity modeling, sales productivity, commission planning, etc. for sales organizations
• 2+ years of high-growth B2B SaaS company experience highly preferred, experience with a B2B SaaS startup ideal
• Spreadsheet modeling skills including charts, graphs, pivot tables, etc. with both Google Sheets and Excel required
• Proven proficiency in reporting automation and data visualization (i.e. SQL, Python, Looker, Tableau, etc.) and financial planning tools (i.e. Vareto, Netsuite, etc.) required, BigQuery is a plus.
• Experience with exit transactions and liquidity events such IPO, M&A, private fundraising, etc. preferred
• Demonstrated ability to create financial and operational models with an understanding in Enterprise SaaS/Usage-based models and operational metrics preferred

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Familiarize with company products and business model 
• Complete all initial 1:1s with key stakeholders and team
• Complete company onboarding along with finance onboarding checklist (finance process, system access, Confluence pages, etc.)
• Be part of existing key business meeting cadences and learn our business’s most essential metrics, objectives, challenges, and opportunities
• Get to know your team, conduct 1:1s with key stakeholders and begin to build relationships with your peers, leaders, and executives

Within 60 days you’ll

• Contribute by raising questions and assessing opportunities of improvement of current processes, including sales and demand gen forecast, BvA Forecast cycles, system migrations, etc.
• Gain a strong understanding of the monthly finance close cadence, forecasting cycle and gaps by drafting a proposal on key process improvements, including model enhancements and new areas to build upon and support
• Build and refine new dashboards to ensure KPI on track and drive reporting automation
• Lean into partnerships with GTM leaders to drill into opportunities for revenue and cost optimization while building forecast model framework

Within 90 days you’ll 

• Calibrate Corporate long-range financial models and minimize BvAforecast variance
• Have had a few wins and shorter term projects completed and integrated into the business - with plans for longer term strategic goals in place
• Own relationship with key stakeholders and build model framework for GTM and Corporate Finance Modeling (e.g. 3-statement modeling and 5Q rolling Fcst)
• Create a standard process from 0-1 on data foundation and reporting automation 
• Become a trusted business advisor for GTM orgs

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Senior Research Scientist (Dark Web Monitoring)

Remote US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

We are looking for a Senior Research Scientist to join the Authentication team to help us explore exciting research ideas in the area of natural language processing (NLP) and dark web monitoring. This candidate will work in a world-class team of researchers and will play a key role in developing the next generation of voice and video experiences.

What you’ll do 

• Conduct experimental studies on various natural language processing and machine learning  tasks to assess accuracy and quality of pre-existing models
• Develop and improve dark web/net monitoring tools and integrate it into NLP pipeline for extracting intelligent data
• Help the transition of research models into production on different platforms 
• Conduct proof-of-concept experiments on lab and customer data
• Publish patents and peer-reviewed papers in top machine learning conferences
• Help your teammates in reviewing their research projects
• Propose new ML models that improve Pindrop products

Who you are

• You are a creative problem solver who is excited about building amazing products that add real value to millions of people
• You are enthusiastic about natural language processing as well as developing research ideas into products
• You can explain complex topics in simple terms, and you love building strong relationships with colleagues and stakeholders
• You are a self-starter and excel in a fast-paced dynamic environment 
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• Master and/or PhDs in a quantitative field (Computer Science, Mathematics, Engineering, Artificial Intelligence, etc.) required
• 3+ years of professional experience as a researcher in natural language processing, authorship verification, language models  and/or generative AI required
• 2+ years of experience in dark web/net monitoring required
• Experience with dark web monitoring tools such as Pastebin, Telegram, and Message Board required
• Expertise in accessing Dark Web, Data Scraping, Extracting Data and Language Translation 
• Experience with natural language processing (NLP) required
• Strong Python skills
• Experience with ML frameworks: PyTorch, TensorFlow, Keras 
• Proven track record of peer-reviewed publications at prestigious conferences and journals. 
• Proven track record of successful and timely project delivery
• Strong collaboration & proven success in partnering with stakeholders
• Preferably, you have experience with NLP competitions and challenges (PAN, Kaggle, NIST SRE, Chime, etc.)
• Preferably, you have deep knowledge authentication, fraud, or customer experience concepts
• Preferably, you have experience communicating with internal and external customers around proof-of-concepts, issues, etc.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Within 30 days you’ll have been introduced to your team, colleagues and have 1:1’s to assimilate into the company culture. You will have the opportunity to learn the product in and out through training and a variety of resources
• Within 60 days you’ll understand expectations for the team, and be able to start a research project agreed upon with your direct manager.
• Within 90 days you’ll have an intermediate level of familiarity with the products and corresponding research initiatives. You will develop a strong relationship with the team and you will be able to begin executing against the research roadmap.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-REMOTE

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Design, optimize, and manage our Salesforce environment & supporting tech Stack ( Salesforce, Pardot, Salesloft, Clari, Demandbase, Zoominfo, 100 Handshakes, Linkedin Sales Navigator, Chili Piper or similar tools) 
• Own complex system configurations, data management, and security settings – building our CRM to be a reliable source of truth for GTM data.
• Responsible for building, maintaining and executing on a roadmap for the evolution of our CRM and tech stack, based on cross-functional and executive input as well as your own assessment of our system needs.
• Participate in the evaluation, scope and implementation of new systems and integrations.
• Implement automation for complex business processes. 
• Serve as primary configurator, handling all roadmap items regarding declarative automation, lightning components, APEX implementation, etc.
• Create custom reports and dashboards to provide visibility into key business metrics and track progress against goals.
• Partner with cross-functional teams (e.g. finance) to identify areas for process improvement and lead projects to implement solutions.
• Develop and implement best practices for using Salesforce to support our business processes and ensure data integrity.
• Stay current with Salesforce releases and new features, evaluate their impact on our business, and make recommendations for adoption.
• Develop and maintain documentation, including standard operating procedures, training materials, and system diagrams

Who you are

• You are highly motivated and thrive in an autonomous environment with initiative and independence 
• You are collaborative and possess a team and growth oriented mindset 
• You are a builder of effective relationships cross functionally at all levels of the organization through listening, engaging, communicating, influencing, collaboration, and exceptional follow through
• You are highly detailed and organized and consider this your modus operandi
• You are a problem solver, you believe there are solutions to challenges and you seek them out
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 5-7 years of total professional experience in systems administration or equivalent experience required
• Salesforce Administrator certification required; Salesforce Advanced Administrator certification preferred.
• 2+ years of experience with Salesforce Lightning. Specifically the following:
• Experience with Lightning Component Configuration and Page Layout Design: Proficient in configuring Lightning components and designing page layouts for optimal user experience.
• Automation with Salesforce Flow and Process Builder: Extensive experience automating complex business processes using Flow and Process Builder.
• Org-Wide Sharing Settings and Permission Management: Expertise in managing sharing settings and permissions for data security and compliance.
• Data Management: Import/Export/Cleansing: Skilled in data import/export and cleansing for data integrity maintenance.
• Report and Dashboard Creation: Proven ability to create insightful reports and dashboards for decision-making.
• Salesforce Analytics Configuration: Advanced knowledge of configuring Salesforce Analytics for data visualization.
• User Training and Adoption: Strong track record in providing comprehensive user training to drive Salesforce adoption.
• 2+ years of experience with Pardot or a similar Marketing automation tool with a passion for marketing automation best practices
• Experience with other tools in our tech stack such as Salesloft, Clari, Demandbase, Zoominfo, 100 Handshakes, Linkedin Sales Navigator, Chili Piper or similar tools  

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

As Pindrop continues to scale the revenue operations team will also have to scale to keep up with the demands of the growing sales team. This growth will open up multiple opportunities including taking on additional responsibilities, learning newer technologies, potentially managing other resources or even taking the operational expertise to drive excellence in a different group.

Within 30 days you’ll

• Understand PIndrop’s Sales process including lead generation, opportunity management, deal closure
• Familiarize themselves with the current salesforce configuration & all associated sales tool integrations 
• Connect 1:1  with some key stakeholders in rev ops, sales management, GTM team to understand pain points and build rapport
• Data Quality Assessment
• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers

Within 60 days you’ll

• Shadow sales reps to get a better understanding of their day to day usage of salesforce to identify areas for automation
• Understand current data management and begin thinking through a plan to improve data quality and ongoing data hygiene practices
• Study current KPI’s and dig into current reporting and analytics capabilities

Within 90 days you’ll

• Teach us something new
• Identify areas of improvement and quick wins
• Spend time documenting existing processes, automation and workflows to use as a baseline for areas of process improvements
• Identify where we can leverage salesforce automation - process builder, flow builder to automate tasks and remove administrative burden from sellers
• Explore opportunities to optimize our processes across all systems integrated. Pardot, Salesloft, Zoominfo, Demandbase, Linkedin Sales Navigator and Clari

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Software Test Engineer II - Platform Capture

Remote US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

In this role, you will work closely with software engineers, QA engineers, and product to identify test requirements, develop test plans, design test cases, and execute tests. You will leverage your technical expertise and knowledge of industry best practices to ensure the delivery of high-quality software products and drive Quality within the team. Additionally, you will have the opportunity to contribute to the automation infrastructure, improve testing processes, and explore innovative testing approaches.

Who you are

• You are passionate about technology and are constantly researching new/emerging solutions
• You troubleshoot a problem and then enjoy teaching the team/company about your findings
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

Must Haves:

• Linux administration experience (Redhat, CentOs, Ubuntu or Rocky)
• Proficiency in Python for test automation and shell scripting required
• Functional knowledge of reading and debugging network traffic (IP, TCP and UDP)
• In-depth knowledge of REST API testing techniques and tools (e.g. Postman, curl)
• Experience with AWS services and cloud-based environments for testing and deployment such as EC2, VPC, S3 and IAM.
• Previous experience in testing and deploying enterprise applications.
• Knowledge of some or all of our toolset: Jenkins, Git, Github Actions, and Jira
• Familiarity with databases and SQL

Nice to Have:

• Familiarity with telephony systems and protocols, such as SBC and Contact Center systems, as well as VoIP protocols like SIP and RTP.
• Proficiency in Golang or other object oriented programming language experience for test automation and scripting purposes
• Experience with UI testing frameworks and tools for web-based applications (e.g. Selenium)
• Experience creating and executing service tests to verify the behavior and integration of various software components.
• Familiarity with GitHub actions for continuous integration and continuous deployment (CI/CD) pipelines.
• Understanding of Docker and Kubernetes for container orchestration and management.
• Exposure to Google Cloud Platform (GCP) for testing and deployment purposes.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Be done with all onboarding sessions related to the company, product and platform.
• You would have your development and test setup ready and would have got all accesses and credentials acquired to begin work.
• You would have an on boarding buddy to help you with all above tasks and you would have already got a chance to work on a small test plan and added a system test validating a story or a bug.
• You would have started knowing your team members and started collaborating with them for your task.

Within 60 days you’ll

• You would develop a better comfort with the product and platform and start participating in implementing improvements to the test framework.
• You would potentially review test plans and work on additional system/service tests and validation tickets.

Within 90 days you’ll

• You will have knowledge about different aspects of our test frameworks and would be comfortable answering questions asked by external teams.
• Drive QA initiatives and fill testing gaps with test-automation

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: 

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Research Engineer II (Deepfake Video)

Remote US and Canada

Please note this is a full time position not a part-time or contract role. We are looking for candidates located within the United States and Canada, this is a requirement. We are open to considering work authorization and relocation to the United States or Canada if you are able and interested in relocating.

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

We are looking for a Deepfake Research Engineer II to join the Speech team to help us explore exciting research ideas in the area of speech processing. This candidate will work in a world-class team of researchers and will play a key role in developing the next generation of voice experiences. This role will touch various use cases at the forefront of the next frontier of Pindrop 2.0.

What you’ll do

• Tech transfer of audio and ML models from Research to Product on different platforms (e.g. cloud, embedded systems)
• Contribute to research packages to train and test ML models
• Conduct experimental studies on various audio processing tasks to assess accuracy and quality of pre-existing models
• Publish patents and peer-reviewed papers in top audio, and computer vision conferences
• Contribute to the research team’s activities including regular research reviews and code reviews

Who you are

• You are a creative problem solver who is excited about building amazing products that add real value to millions of people
• You are enthusiastic about audio processing as well as transfering research ideas into products
• You can explain complex topics in simple terms, and you love collaborating and building strong relationships with colleagues and stakeholders
• You are a self-starter and excel in a fast-paced dynamic environment that often includes ambiguity
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

Must Haves:

• Master’s degree and/or PhD in a quantitative field (Computer Science, Mathematics, Engineering, Artificial Intelligence, etc.) required
• 2+ years of professional experience as a engineer in Deep Learning required, preferably, in computer vision
• Experience with video data acquisition and preparation required
• Strong Python and C/C++ skills required
• Experience with ML frameworks: TensorFlow, Keras, PyTorch required

Nice-to-haves:

• Preferably, you have a proven track record of peer-reviewed publications at prestigious conferences and journals
• Preferably, you have experience with Go
• Preferably, you have experience in TF-Lite and TF-Micro
• Preferably, you have experience in JavaScript, HTML, CSS or React JS
• Preferably, you have a proven track record of successful and timely project delivery
• Preferably, you have knowledge of biometrics, authentication, fraud, or customer experience concepts
• Preferably, you have experience communicating with internal and external customers around proof-of-concepts, issues, etc.

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Within 30 days you’ll have been introduced to your team, colleagues and have 1:1’s to assimilate into the company culture. You will have the opportunity to learn the product in and out through training and a variety of resources
• Within 60 days you’ll understand expectations for the team, and be able to start a research project agreed upon with your direct manager.
• Within 90 days you’ll have an intermediate level of familiarity with the products and corresponding research initiatives. You will develop a strong relationship with the team and you will be able to begin executing against the research roadmap.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: 

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Research Scientist II (Deepfake Audio)

Remote US and Canada

Please note this is a full time position not a part-time or contract role. We are looking for candidates located within the United States and Canada, this is a requirement. We are open to considering work authorization and relocation to the United States or Canada if you are able and interested in relocating.

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

We are looking for a Deepfake Research Scientist/Engineer to join the Research team to help us explore exciting research ideas in the area of audio-visual deepfake detection. This candidate will work in a world-class team of researchers and will play a key role in developing the next generation of voice and video experiences.

What you’ll do 

• Conduct experimental studies on various audio and computer vision tasks to assess accuracy and quality of pre-existing models
• Help the transition of research models into production on different platforms including embedded systems
• Conduct proof-of-concept experiments on lab and customer data
• Publish patents and peer-reviewed papers in top audio and computer vision conferences
• Help your teammates in reviewing their research projects
• Propose new ML models that improve Pindrop products

Who you are

• You are a creative problem solver who is excited about building amazing products that add real value to millions of people
• You are enthusiastic about Biometric security as well as developing research ideas into products
• You can explain complex topics in simple terms, and you love building strong relationships with colleagues and stakeholders
• You are a self-starter and excel in a fast-paced dynamic environment that often includes ambiguity
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Your skill-set: 

Must Haves:

• Master’s degree and/or PhD in a quantitative field (Computer Science, Mathematics, Engineering, Artificial Intelligence, etc.) required
• 1+ years of professional experience as a researcher in speech processing, audio/video deepfake detection, speech synthesis, speaker recognition and/or generative AI required
• Experience with audio/video deepfake detection required
• Proven track record of peer-reviewed publications at prestigious conferences and journals required
• Experience with data acquisition and preparation required
• Strong Python skills required
• Experience with ML frameworks: PyTorch, TensorFlow, Keras required
• Proven track record of successful and timely project delivery required
• Strong collaboration & proven success in partnering with stakeholders required

Nice-to-haves:

• Preferably, you have experience with ML/Speech challenges (ASvspoof, Kaggle, NIST SRE, Chime, etc.)
• Preferably, you have experience with C/C++
• Preferably, you have deep knowledge of biometrics, authentication, fraud, or customer experience concepts
• Preferably, you have experience communicating with internal and external customers around proof-of-concepts, issues, etc.

What’s in it for you: 

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Within 30 days you’ll have been introduced to your team, colleagues and have 1:1’s to assimilate into the company culture. You will have the opportunity to learn the product in and out through training and a variety of resources
• Within 60 days you’ll understand expectations for the team, and be able to start a research project agreed upon with your direct manager.
• Within 90 days you’ll have an intermediate level of familiarity with the products and corresponding research initiatives. You will develop a strong relationship with the team and you will be able to begin executing against the research roadmap.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: 

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-REMOTE

Senior Research Scientist (Deepfake Video)

Remote US and Canada

Please note this is a full time position not a part-time or contract role. We are looking for candidates located within the United States and Canada, this is a requirement. We are open to considering work authorization and relocation to the United States or Canada if you are able and interested in relocating.

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

We are looking for a Senior Deepfake Research Scientist/Engineer to join the Research team to help us explore exciting research ideas in the area of audio-visual deepfake detection. This candidate will work in a world-class team of researchers and will play a key role in developing the next generation of voice and video experiences.

What you’ll do 

• Conduct experimental studies on various computer vision tasks to assess accuracy and quality of pre-existing models
• Help the transition of research models into production on different platforms including embedded systems
• Conduct proof-of-concept experiments on lab and customer data
• Publish patents and peer-reviewed papers in top computer vision conferences
• Help your teammates in reviewing their research projects
• Propose new ML models that improve Pindrop products

Who you are

• You are a creative problem solver who is excited about building amazing products that add real value to millions of people
• You are enthusiastic about Biometric security as well as developing research ideas into products
• You can explain complex topics in simple terms, and you love building strong relationships with colleagues and stakeholders
• You are a self-starter and excel in a fast-paced dynamic environment that often includes ambiguity
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Your skill-set: 

Must Haves:

• PhD in a quantitative field (Computer Science, Mathematics, Engineering, Artificial Intelligence, etc.) required
• 3+ years of professional experience as a researcher in Computer Vision, Image/video deepfake detection, speech synthesis, speaker recognition and/or generative AI required
• Experience with image/video deepfake detection is required 
• Proven track record of peer-reviewed publications at prestigious conferences and journals required
• Experience with video data acquisition and preparation required
• Strong Python skills required
• Experience with ML frameworks: PyTorch, TensorFlow, Keras required
• Proven track record of successful and timely project delivery required
• Strong collaboration & proven success in partnering with stakeholders required

Nice-to-haves:

• Preferably, you have experience with Computer Vision challenges (NIST FRVT, DFDC, Kaggle, etc.)
• Preferably, you have experience with C/C++
• Preferably, you have deep knowledge of biometrics, authentication, fraud, or customer experience concepts
• Preferably, you have experience communicating with internal and external customers around proof-of-concepts, issues, etc.

What’s in it for you: 

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Within 30 days you’ll have been introduced to your team, colleagues and have 1:1’s to assimilate into the company culture. You will have the opportunity to learn the product in and out through training and a variety of resources
• Within 60 days you’ll understand expectations for the team, and be able to start a research project agreed upon with your direct manager.
• Within 90 days you’ll have an intermediate level of familiarity with the products and corresponding research initiatives. You will develop a strong relationship with the team and you will be able to begin executing against the research roadmap.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: 

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-REMOTE

Senior Research Scientist

Remote US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

We are looking for a Senior Research Scientist (Engineer) to join the Authentication team to help us explore exciting research ideas in the area of natural language processing (NLP). This candidate will work in a world-class team of researchers and will play a key role in developing the next generation of voice and video experiences.

What you’ll do 

• Conduct experimental studies on various natural language processing and machine learning  tasks to assess accuracy and quality of pre-existing models
• Help the transition of research models into production on different platforms 
• Conduct proof-of-concept experiments on lab and customer data
• Publish patents and peer-reviewed papers in top machine learning conferences
• Help your teammates in reviewing their research projects
• Propose new ML models that improve Pindrop products

Who you are

• You are a creative problem solver who is excited about building amazing products that add real value to millions of people
• You are enthusiastic about natural language processing as well as developing research ideas into products
• You can explain complex topics in simple terms, and you love building strong relationships with colleagues and stakeholders
• You are a self-starter and excel in a fast-paced dynamic environment 
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• Master and/or PhDs in a quantitative field (Computer Science, Mathematics, Engineering, Artificial Intelligence, etc.) required
• 3+ years of professional experience as a researcher in natural language processing, authorship verification, language models  and/or generative AI. 
• Experience with natural language processing required
• Strong Python skills
• Experience with ML frameworks: PyTorch, TensorFlow, Keras
• Proven track record of peer-reviewed publications at prestigious conferences and journals. 
• Proven track record of successful and timely project delivery
• Strong collaboration & proven success in partnering with stakeholders
• Preferably, you have experience with NLP competitions and challenges (PAN, Kaggle, NIST SRE, Chime, etc.)
• Preferably, you have deep knowledge authentication, fraud, or customer experience concepts
• Preferably, you have experience communicating with internal and external customers around proof-of-concepts, issues, etc.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Within 30 days you’ll have been introduced to your team, colleagues and have 1:1’s to assimilate into the company culture. You will have the opportunity to learn the product in and out through training and a variety of resources
• Within 60 days you’ll understand expectations for the team, and be able to start a research project agreed upon with your direct manager.
• Within 90 days you’ll have an intermediate level of familiarity with the products and corresponding research initiatives. You will develop a strong relationship with the team and you will be able to begin executing against the research roadmap.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-REMOTE

Director, Business Development

 US-Remote, Atlanta, GA Preferred

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Reporting directly to the Chief Revenue Officer, Pindrop is looking for an experienced Director, Business Development to lead the charge at the forefront of the sales process. The business development (BDR) team serves the crucial functions of qualifying inbound leads, prospecting through existing accounts, and generating pipeline. The BDR team is a critical element bridging the sales and marketing organizations. The Director, Business Development will lead the BDR team and be responsible for hitting overall team goals as well as overseeing sales pipeline growth. 

What you’ll do 

• Coach and develop quota-carrying Business Development Representatives (BDRs) to Lead and mentor a team of Business Development Representatives (BDRs), fostering a culture of innovation, critical thinking, and continuous improvement while meeting and exceeding individual and team monthly, quarterly and annual goals
• Develop and implement a robust process to promote thorough research and evaluation of promising leads for potential customers
• Provide guidance and support to BDRs in identifying and prioritizing target accounts, developing tailored outreach strategies, and effectively communicating value propositions
• Collaborate with senior management to establish strategic plans and objectives for business development initiatives, ensuring alignment with overall company goals.
• Drive the development and execution of comprehensive business development strategies to penetrate new markets, expand customer base, and maximize revenue opportunities
• Ensure that Marketing Qualified Leads (MQLs) are converting to opportunities and supporting sales pipeline growth
• Identify opportunities for improvement across marketing operations and make recommendations to executive leadership for streamlining processes
• Monitor team performance metrics, track progress against targets, and implement corrective actions as needed to ensure achievement of key objectives
• Cultivate strong relationships with key stakeholders, including internal teams, external partners, and prospective clients, to enhance collaboration and facilitate business development efforts
• Act as a liaison between the business development team and other departments, facilitating cross-functional collaboration and alignment of objectives.
• Continuously evaluate and refine processes, tools, and methodologies to optimize efficiency, effectiveness, and scalability of business development operations
• Partner with sales leadership on pipeline generation strategies/initiatives and be accountable for the quality of the opportunities handed over
• Hold weekly one-on-one meetings with team members to evaluate progress, understand and execute their responsibilities and discuss professional development
• Empower team members to work hard and foster a culture of inclusivity and collaboration
• Manage & audit data integrity captured by the BDRs and on various platforms (SFDC, SalesLoft)
• Create content and cadences for use throughout campaign lifecycles
• Analyze market trends, competitive landscape, and customer needs to identify emerging opportunities and potential areas for growth
• Begin building a process for creating an international BDR team and/or function to establish a “follow the sun” methodology to leads as we continue to grow.

Who you are

• You are an excellent communicator at all levels of the organization both written and verbal including presentations and public speaking
• You have excellent time management and organizational skills and understand the value of both
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself and others something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 
• You are self-motivated, driven for success and deliver results
• You have exceptional communication and personal skills
• You are a self-driven and motivated individual with a goal-setting frame of mind
• You have desire and passion to work at an early-stage, high-growth company

Your skill-set: 

• Bachelor’s degree in business or related field, or equivalent experience required
• 5-7 years of experience in sales or business development in a B2B environment
• 4-5 years of experience in a sales team lead or management role
• Ability to track and forecast sales pipeline and revenue growth
• Leadership, management, and mentoring skills
• Historical collaboration with marketing to evaluate and establish an inbound lead flow
• Knowledge of product and sector
• Research and analytical skills specific to BDR/SDR functions
• Past experience working in a fast-paced, collaborative environment
• Experience using Salesforce, SalesLoft, and Engagio to track sales activities

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Understand our business as well as benchmark where we are vs. industry standards 
• Become familiar with Pindrop’s key value propositions
• Market Overview
• Become familiar with the Pindrop Sales Process 

Within 60 days you’ll

• Understand a Day in the Life of the Contact Center
• Understand the high-level workings of Call Flows 
• Get to know your key contacts across multiple departments
• Define new key metrics for success and share with BDR team 

Within 90 days you’ll 

• Present and implement comprehensive plan to hit goal and make the team more successful 
• Begin to uncover more strategic and broad based opportunities for upleveling your business
• Create growth plans for your team and consider career pathing for those in your group

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

 #LI-Remote

Manager of Strategic Finance (FP&A)

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

Pindrop is looking for a Manager of Strategic Finance, a critical role for an individual who desires outsized business impact and redefining landscapes. Reporting to the Director, Strategic Finance, this role will ensure Pindrop’s financial, strategic, and operational objectives are achieved. We are excited to have you join our team if you desire creating impact and have superpowers in the following areas:

1. Analytical Horsepower for Insight Extraction
2. Interdisciplinary Collaboration and Impact
3. Reporting Automation and Data Capabilities

• Leverage product analytics, performance data, and market trends to build financial projections for all cloud environments such as Google Cloud and AWS
• Own cloud cost modeling to improve forecasting accuracy and lead the annual budget process for all Cloud hosting while providing data-driven decision support to selecting reserved instance commitments
• Appraise product features and monetization opportunities and partnering with Product Management on building business cases for investment thesis and ROI analysis
• Manage the development of sales targets and forecasts while collaborating with Sales Ops to design and implement incentive-based sales compensation plans and assist with process and systems improvements (i.e. SFDC)
• Partner with key stakeholders to build a robust GTM long-range model and planning strategy, including country expansion, sales coverage ratios and productivity, headcount capacity model, CS cost per case, cohort analyses, net dollar retention, etc.
• Partner with Marketing and Partners org to develop a comprehensive view of insightful pipeline analytics and reporting, highlighting areas of strength or weakness across the business, and recommendations for action
• Build cost-to-book (CTB) analysis and develop customer lifetime value (CLV) analysis to better understand cost of maintaining a customer vs acquiring new
• Automate dashboard reporting and repeatable analyses while improving data culture by leveraging SQL and Python

Who you are

• You aspire to take on an active role in building a path to IPO 
• You are a trusted advisor to the business to guide investments and strategic direction
• You are an independent logical thinker comfortable operating in ambiguity while solving problems with analysis, data, and structured arguments 
• You are comfortable presenting data to all levels of the organization including executive teams
• You have a growth-mindset and can handle the current tactical projects while simultaneously maintaining the strategic direction and creating a path forward
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• Bachelor’s degree in Finance and/or Data Science or equivalent experience required
• 5-7 years of total professional experience in Strategic Finance and/or Business Operations combined with investment banking or management consulting experience
• High-growth B2B SaaS company experience required
• Spreadsheet modeling skills including charts, graphs, pivot tables, etc. with both Google Sheets and Excel required 
• Demonstrated proficiency in reporting automation and data visualization (i.e. SQL, Python, Looker, Tableau, etc.) and financial planning tools (i.e. Vareto, Netsuite, Adaptive, TM1, etc.) BigQuery is a plus. 
• Proven ability to create financial and operational models with an understanding in Enterprise SaaS/Usage-based models and operational metrics
• Experience with exit transactions and liquidity events such IPO, M&A, private fundraising, etc. preferred
• Interest in people management opportunities in the future preferred

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Familiarize with company products and business model, 
• Complete all initial 1:1s with key stakeholders and team
• Complete Company onboarding along with finance onboarding checklist (finance process, system access, confluence pages, etc.)
• Be part of existing key business meeting cadences and learn our business’s most essential metrics, objectives, challenges, and opportunities
• Get to know your team, conduct 1:1s with key stakeholders and begin to build relationships with your peers, and executives

Within 60 days you’ll

• Contribute by raising questions and assessing opportunities of improvement of current processes, including sales and demand gen forecast, BvA Forecast cycles, system migrations, etc.
• Gain a strong understanding of the monthly finance close cadence, forecasting cycle and gaps by drafting a proposal on key process improvements, including model enhancements and new areas to build upon and support
• Build and refine new dashboards to ensure KPI on track and drive reporting automation
• Lean into partnerships with GTM and Product leaders to drill into opportunities for revenue and cost optimization while building forecast model framework

Within 90 days you’ll 

• Calibrate financial models and minimize forecast variance
• Have had a few wins and shorter term projects completed and integrated into the business - with plans for longer term strategic goals in place
• Own relationship with key stakeholders and build model framework for GTM (i.e. Sales Capacity/Productivity modeling) and Products (i.e. infrastructure cost modeling)
• Create a standard process from 0-1 on data foundation and reporting automation 
• Enhance cost and revenue predictability with new models 
• Become the primary trusted business advisor for GTM and Product orgs

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Principal DevOps Engineer

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Pindrop’s DevOps teams work to make our infrastructure and core systems so good, reliable, automated, monitored and performant that our engineers can focus on building innovative global products that are changing the world without having to think about what is running them. We are a dynamic and high energy team with immense collaboration and an unrelenting passion for reliability and scalability. If uptime and automation are part of your personal core belief system, the Pindrop DevOps teams are where you need to be!

What you’ll do

• Design, document, build, maintain, and support a wide array of complex infrastructure and services
• Own key components of our deployment pipeline and operational infrastructure
• Work on multiple assignments at once, collaborate with the larger teams to establish and use best practices
• Analyze performance/usability challenges and propose innovative solutions to solve them
• Proactively enhance monitoring and troubleshooting capabilities
• Look at every manual process and find ways to automate/code it into a highly reliable and reportable system
• Automate software deployment processes and continuously improve our CI/CD posture 
• Mature our processes from ad-hoc to optimized
• Take complex systems and make them seem boring because they are so reliable

Who you are

• You understand hardware/software/cloud platforms from the ground up, and you serve as a subject matter expert on it
• You make relevant, specific, and high value recommendations to the design or implementation of a platform.
• You have the ability to "wear many different hats", juggle multiple priorities, context shift quickly, and thrive in an environment where you don't have a strictly defined job definition
• You are self motivated and work with minimal supervision
• You see a problem, own it, solve it, do it
• You have a passion for technology and are constantly researching new/emerging solutions
• You love to troubleshoot a problem and then teach the team/company on your findings
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set:

• 10+ years of devops experience, ideally in a startup environment
• On-call rotation with occasional night/weekend work required
• Extensive Redhat/CentOs/Ubuntu linux administration experience
• Expertise in Chef/Ansible/Terraform/Packer/Helm/Flux 
• Scripting expertise, preferably Python and Bash
• Knowledge of some or all of our toolset: Jenkins/Github Actions, Github, Nginx, VMWare/Proxmox, Splunk, ELK, RabbitMQ, Artifactory, Prometheus, Docker containers, etc
• Experience working with many AWS/GCP infrastructure services such as EC2/GCE, ECS/EKS/GKE, RDS, S3, EIP, NLB, Route53, Kubernetes, and more
• Experience with networking concepts within firewall, switch, and router configuration including: VLANs, DNS, VPNs, BGP, ACLs, etc.
• Demonstrated experience identifying security vulnerabilities with the associated ability to remediate them in a timely manner
• PostgreSQL/MySQL/MariaDB/NoSQL experience in both building highly available systems as well as writing complex queries
• Demonstrated history working within a distributed architecture and CI/CD best practices
• Telephony infrastructure experience a plus

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Be introduced to your team, colleagues, added to any standing meetings such as 1:1’s, standups, weekly touchpoints.
• Be onboarded, accounts created, access verified
• Begin getting familiar with our different products, services, workflows, deployments, and environments.

Within 60 days you’ll

• Understand expectations for the team, and be able to start planning for development and contributing to projects.
• Begin submitting and reviewing PRs

Within 90 days you’ll

• Have an in-depth level of familiarity with many of the products and services architecture to start making technical decisions while maintaining the team's architectural methodology.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. 

#LI-Remote

Enterprise Account Executive

US (Remote)

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Reporting directly to the Director of Enterprise Sales, the Enterprise Sales Executive will be the primary pursuer of relationships and closer of deals within a territory based on your geographic state. The Enterprise Sales Executive is responsible for developing and executing on both strategic and tactical sales plans.  As a vital member of the US Sales Team, this person is responsible for finding and closing new business within a set of named accounts.

What you’ll do 

• Meeting or exceeding assigned sales quotas and objectives
• Generate and grow new license revenue in assigned accounts and territory
• Utilize solution-selling and value-added, ROI driven methodologies to sell enterprise fraud risk and authentication solutions
• Develop and maintain sales plans and strategy to deliver annual sales targets
• Formulating and executing strategic and tactical plans
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation and contract signing process
• Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends and technologies in order to successfully sell
• Ability to present the full solution and conduct product demonstration to customers

Who you are

• You are a self-driven and motivated individual with a goal setting frame of mind
• You are an exceptional communicator
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 3-5+ years of experience in enterprise sales
• Proven record of successful selling and business development
• Executive level influence, negotiation, and exceptional communication and presence required
• Success closing license sales deals of 6 figures or more as well as running longer, complex deal cycles consistently
• Experience selling a complex product to executive buyers
• Experience selling into CCaaS and/or security industries preferred
• Ability to qualify a prospects need and/or that can be solved by implementing our product given their budget, timeline, and authority
• Must be able to self-prospect to build qualified pipeline and also work collaboratively with a BDR
• Strong acumen in technology and ability to articulate solution value proposition
• Ability to manage multiple opportunities to meet deadlines, setting direction for and ensuring the success of all sales and customer interactions
• Ability to work closely and cross functionally with engineering, marketing and product management as well as experience working with partners and alliances, and other internal stakeholders
• Must possess the appropriate level of math and analytical skill required to construct a financial business case

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest (no joke…nearly 1 in 3 Pindrop employees has a Ph.D.). We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Review Account list with your manager
• Become familiar with Pindrop’s key value propositions
• Market Overview
• Overview and familiarity with the Pindrop Sales Process 

Within 60 days you’llUnderstand a Day in the Life of the Contact CenterUnderstand the high-level workings of Call Flows Get to know your key contacts across multiple departmentsPresent the IVR pitch to your manager and then team Develop at least three new qualified leadsWithin 90 days you’ll

• Develop a forecast for 1H of 2024 and 2H of 2024
• Conduct solo intro meetings with Contact Center Week 
• Build a Business Plan for 2024
• Identify new pipeline >= 3X your quota

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Procurement Specialist

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Develop and implement procurement policies and procedures to ensure compliance and efficiency.
• Identify opportunities for cost savings and process improvements within the procurement function.
• Manage the end-to-end procurement process, including sourcing, vendor selection, negotiation, and contract management.
• Build and maintain strong relationships with suppliers.
• Negotiate contracts and terms with vendors to achieve favorable pricing.
• Implement new procurement software, including enhanced workflow, for a more streamlined and efficient process.
• Prepare regular reports and dashboards to communicate procurement metrics and performance to management.
• Ensure compliance with company policies throughout the procurement process.
• Collaborate with legal, accounting, FP&A, and all functions within the company to ensure the procurement process is efficient and understood.

Who you are

• You are excited for an opportunity to make the procurement process your own and dramatically improve a company’s procurement efforts and insights.
• You are collaborative in finding solutions.
• You are motivated and bring a positive “can-do” attitude to your work.
• You are a detail oriented, self-starter who can independently meet deadlines in a fast-paced environment.
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under promise and over deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 2-5 years of experience in procurement, with a focus on system implementation and vendor management.
• Strong understanding of procurement processes, accounting, and contract management principles.
• Experience with procurement systems or ERP software (Netsuite, Bill.com, procurement software will be selected) and proficiency in Microsoft Excel.
• Excellent analytical skills with the ability to interpret data and generate actionable insights.
• Effective communication and negotiation skills, with the ability to build relationships and influence stakeholders.
• Bachelor's degree in Business Administration, Accounting, Economics or related field.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor's degree in Accounting, Economics, or related field (PREFERRED).
• Experience with implementing best in class systems to automate procurement process (PREFERRED).
• Previous experience negotiating vendor contracts (PREFERRED).

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

This is an opportunity for someone to come in and prove to themselves that they know how to establish an automated and efficient procurement process for a growing SaaS company. As the first hire in procurement ever at Pindrop, there is ample opportunity for process improvement and to make a quick, but lasting impression on a company.

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Review current procurement process
• Start investigative process for our first ever procurement tool 

Within 60 days you’llHave drafted a proposed Approval Authority MatrixStarted drafting new procurement process/policyHave selected and procurement toolWithin 90 days you’ll 

• Have new procurement process/policy finalized and approved through CFO, CLO, and CEO.
• Be leading the implementation of the selected procurement tool

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Marketing Content Writer/Copywriter

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

We're seeking a Marketing Content Writer to join our marketing team. Your core duties will involve crafting SEO-optimized content spanning blogs, in-depth gated materials, and dynamic marketing campaign copy. This position is ideal for someone with experience in content writing within the cybersecurity sector, especially within a SaaS company targeting enterprise sales. If you have a knack for conveying complex cybersecurity concepts through engaging written content and are familiar with the latest SEO strategies, we encourage you to apply. This is an opportunity to influence our content strategy and support our growth in a collaborative and dynamic environment.

Key Responsibilities

• Support for Growth Marketing:Assist demand generation and growth marketers by writing compelling copy for campaigns, including prospect and customer emails, campaign landing pages, and other marketing materials to drive engagement and conversions.
• SEO-Enhanced Content Creation:Craft and write SEO-optimized content across various formats, including high-quality, engaging blogs, in-depth long-form gated downloads (whitepapers, e-books, guides), and impactful web materials. Utilize SEO expertise for keyword research and content optimization to enhance our website's visibility and search ranking, ensuring all content is aligned with our marketing goals and brand voice.
• Content Performance Analytics:Monitor and analyze performance metrics of all content to inform strategy adjustments. Focus on optimizing content based on engagement and conversion data to improve audience reach and the effectiveness of our content marketing efforts.
• Blog Writing:Manage the development 1-2 high-quality, engaging blog posts per week, optimized for SEO, that focus on cybersecurity topics relevant to our solutions and enterprise audience. This involves integrating SEO insights to ensure content adheres to best practices and effectively targets our intended market segments.
• Organic Social Media Content:Develop compelling content for various social media platforms that resonates with our target audience and drives engagement, maintaining brand consistency across all channels.
• Support for Product Marketing: Collaborate with product marketing managers to translate messaging decks effectively into detailed long-form content

Who you are

• You seamlessly merge strategic insight with tactical execution in content strategy.
• You're an expert storyteller, crafting narratives that captivate and convert.
• Your content is deeply informed by an intimate understanding of our customers.
• You use data to make quick content decisions, constantly iterating for better results.
• You excel in clear, confident communication across all levels and audiences.
• You are reliable, always delivering on promises and striving to exceed expectations.
• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic and believe that you can make a problem into a solution.
• You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed.
• You take accountability, do the things you say you’ll do, under-promise and over-deliver.
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Your skill-set: 

• Bachelor's degree in Marketing, Communications, English, Journalism, a related field or equivalent experience required.
• 3+ years experience in content writing, especially within a cybersecurity SaaS company focusing on enterprise sales.
• Strong portfolio of published or professional writing samples across various content formats, demonstrating expertise in the cybersecurity domain.
• Exceptional writing, editing, and proofreading skills, with the ability to convey complex cybersecurity concepts in an engaging and accessible manner.
• Solid understanding of SEO principles and practices to maximize content reach and engagement.
• Familiarity with content management systems (CMS) and the ability to adapt content across various social media platforms.
• Capable of working independently on multiple projects simultaneously, demonstrating creativity, initiative, and problem-solving skills.
• Up-to-date knowledge of industry trends and content marketing strategies in the cybersecurity and SaaS spaces, experience working in cybersecurity and/or tech security with a similar partner ecosystem

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

First 30 Days: Orientation and Engaging Content Foundation

• Product Deep Dive: Focus on understanding product features and benefits crucial for engaging content.
• Content Evaluation: Review current content for its engagement levels and alignment with sales objectives.
• Build Sales Relationships: Connect with the sales team to uncover content opportunities that directly support the funnel.
• Market Insights: Study competitors and market trends to identify content gaps and opportunities for engagement.
• SEO Fundamentals: Conduct a preliminary SEO analysis to understand current search performance and identify key areas for improvement.

First 60 Days: Strategy Development and Engaging Content Implementation

• Content Strategy with a Sales Focus: Develop a content strategy that emphasizes engaging storytelling and supports the sales process.
• Engaging Content Production: Begin creating compelling, informative content that appeals to the audience and supports sales enablement.
• Iterative Collaboration: Refine content plans based on ongoing feedback from the sales team and performance data.
• SEO Integration: Implement SEO best practices into content creation to enhance search visibility and drive organic traffic.

First 90 Days: Engagement Optimization and Sales Support Expansion

• Content Performance Analysis: Assess which types of engaging content have the most significant impact on the sales funnel.
• Strategy Optimization for Engagement: Fine-tune the content strategy to focus more on what works best for engagement and sales support.
• SEO Optimization and Expansion: Analyze SEO performance to date, optimize existing content, and plan new SEO-focused initiatives to improve search rankings and visibility.
• Innovate Content Approaches: Explore new, creative content formats and distribution channels to enhance engagement and support sales.
• Comprehensive Reporting: Share insights and successes with stakeholders, emphasizing content's role in funnel progression and sales support.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

Director of Product Marketing

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

As the Director of Product Marketing at Pindrop, you’ll play a crucial role in leading product positioning, the product launch processes, customer insights and more! This is a critical role at the nexus of Marketing, Product and Sales, with substantial potential to impact company growth. In this position, you will be involved at the earliest stages of product development including market analysis and voice of the customer, product positioning and the creation of core internal and go-to-market strategies. Our ideal candidate will have extensive experience in enterprise B2B/SaaS product marketing, preferably at category-creating, fast-growing companies, and an understanding of the technology and security industry.

• Collaborate with product management and marketing communications to develop product positioning and messaging that resonates with our target buyer personas.
• Understand and document our buyer’s process, including where they get information and the who, what, when, and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn.
• Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers.
• Assess the effectiveness of the marketing programs that support your products on an ongoing basis, and report back to the business on required changes.
• Plan the launches of net-new products and releases of existing products, and manage the cross-functional implementation of the plan.
• Market intelligence—be the expert on our buyers, who they are, how they buy, and their key buying criteria.
• Act as the primary thought leader for the products you support externally, including speaking engagements and written works.
• Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral; and teach them how and when to use them.

Become a deep product expert, capable of conducting demos and create product based content rapidlyDevelop programs and campaigns to push into new vertical markets, expand into new geographies, and push new products into new markets. Understand and document customer buying cycles, personas, and competitive landscape—be an expert on our competition and how they are positioned.Understand highly complex ideas and product and be able to communicate those to a non-technical audienceConstruct and Analyze program KPIs and results as well as make recommendations for future improvementsIdentify and develop effective marketing and sales collateral – using both internal and agency resources – for use on the Web site and in campaignsResearch and select appropriate vendors to ensure successful and timely project completion

Who you are

• You are a strategic thinker and a tactical executor
• You create game winning strategies
• You are a terrific storyteller and writer
• You are customer driven with a passion for understanding our customers
• You don’t know the meaning of analysis paralysis, you try then iterate to improve 
• You are a strong public speaker, comfortable in front of a variety of audiences
• You are an excellent people leader and team player
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 7+ years of B2B SaaS product marketing experience with at least two years of experience in a market-facing role (e.g., delivering presentations to customers and prospects, conducting competitor analysis and market research)
• 3+ years experience marketing solutions and developing winning go-to-market strategies in the security, authentication, voice, or cloud contact center markets
• Comfortable using collaboration, CRM, and marketing automation tools such as Slack, Salesforce, Marketo, DemandBase, and Google Analytics.
• Exceptional ROI-tracking skills, able to prove what is –or isn’t—working

• Bachelor’s degree in business or marketing, and MBA preferred, or equivalent experience.
• Marketing experience with technically complex product, software or SaaS offerings

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. You will have an incredible opportunity to help build our product marketing function from the ground up.You will be the glue between Marketing, Product and Sales, with substantial potential to impact our company growth.

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers

• Meet with our Product and Engineering team. Start build a strong relationship with all our product managers to better understand our products and solutions 
• Familiarize yourself with our competitors  - Who are they, and how are they positioned? 
• Understand Pindrop positioning, market opportunity, and our products/features

Within 60 days you’ll

• Develop an understanding of our buyer personas – Who are they? Where do they get their information? What drives the decisions that they make? How do they buy?

• Meet with sales team and establish relationships with all or our AE, SDR’s, and BDR’s 

• Understand what’s been products are being developed and begin to strategize plans for 2024
• Take ownership over 1-2 products – Assess the effectiveness of current marketing programs (that support your products). Start to develop positioning / messaging for to-be-launched products that will resonate with our target buyer personas

• Within 90 days you’ll 
• Make recommendations to leaders on how to improve our product positioning and go-to-market strategies– Share your winning strategies and GTM plans with the executive team and begin putting them into action.
• Work closely with your marketing colleagues todevelop marketing plans for the products you support
• Work with your manager to establish clear and attainable OKRs for product marketing

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

 #LI-Remote

Strategic Sales Executive and Partner Manager

Location: United Kingdom (UK)

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG

We are looking for a Sales Executive and Partner Manager to join our growing software company and help us expand our presence in the UK market. You will be responsible for developing and managing relationships with channel partners, as well as selling our products and services directly to customers.

What you’ll do

• Conduct market research to identify selling opportunities and customer needs
• Develop comprehensive Go To Market strategy for Pindrop Products leveraging direct and indirect channels. 
• Actively seek out new sales leads and prospects through cold calling, networking, and social media
• Conduct meetings with potential clients and partners to identify potential opportunities
• Prepare and deliver presentations and demos on our products and services
• Negotiate and close deals with customers and partners, ensuring mutual satisfaction and long-term collaboration
• Provide support and training to partners and customers, as well as feedback and insights to our internal teams
• Monitor and report on sales performance, partner performance, and market trends
• Participate in industry events and exhibitions to promote our brand and products
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell

Who you are

• You are a self-driven and motivated individual with a goal setting frame of mind
• You are an exceptional communicator
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 8+ years experience in strategic sales for enterprise software

Success closing license sales deals of 7 figures or more and experience with Complex contract managementExperience selling a complex product to executive buyers

• Experience setting up and running a new territory for an established software company
• Ability to execute on different sales motions direct, co-sell as well as resell through partners
• Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence
• Must be able to self-prospect to build qualified pipeline
• Strong acumen in technology and ability to articulate solution value proposition
• Ability to manage multiple opportunities to meet deadlines, setting direction for and ensuring the success of all sales and customer interactions
• Ability to work closely and cross functionally with engineering, marketing and product management as well as experience working with partners and alliances, and other internal stakeholders
• Must possess the appropriate level of math and analytical skill required to construct a financial business case 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

First 30 Days:

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Review account list with your manager

• Become familiar with Pindrop’s key value propositions
• Market Overview
• Overview and familiarity with the Pindrop Sales Process 

First 60 Days:

• Understand a Day in the Life of the Contact Center
• Understand the high-level workings of Call Flows 
• Get to know your key contacts across multiple departments
• Present the IVR pitch to your manager and team 
• Develop at least three new qualified leads

First 90 Days:

• Develop a forecast for 1H of 2024 and 2H of 2024.
• Conduct solo intro meetings with Contact Center Week 
• Build a Business Plan for 2024
• Identify new pipeline >= 3X your quota
• Teach us something new

What we offer (UK)

As a part of Pindrop, you’ll have a direct impact on our growing list of products and thus the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive salary
• Company holidays and company-wide rest days
• Unlimited paid time off
• Remote-first culture - including initial and monthly work from home allowance
• Annual professional development and learning budget
• Pick your own Apple MacBook Pro
• Pension scheme & salary exchange option
• Medical and Dental insurance/Private Health care
• Life Insurance and Critical Illness Insurance
• Flex schedules
• Best in class tools and tech stack
• Fun activities to celebrate our accomplishments as a team

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-remote

Director, Strategic Sales 

Remote - US

East Coast, Atlanta or Raleigh Preferred**

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Manage a team of high caliber Strategic  sellers to ensure all quotas and objectives are met or exceeded
• Build strategies to generate and grow new license revenue in assigned accounts and territories
• Utilize solution-selling and value-added, ROI driven methodologies to sell enterprise fraud risk and authentication solutions.
• Develop and maintain sales plans and strategy to deliver annual sales targets.
• Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation and contract signing process.
• Collaborate with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations.
• Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce.
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends and technologies in order to successfully sell.
• Present full solutions and conduct product demonstrations for customers.

Who you are

• You instill trust both internally and externally, you understand when to lean in versus supporting from a distance
• You are a winner and a fighter: You do not take no for an answer or accept things as they are, rather you are persistent. You ask not why, but why not with curiosity and determination
• You are passionate and desire to work at an early-stage, high-growth company with a growth mindset
• You have strong acumen in both business and technology and you have the ability to effectively articulate solution value propositions
• You are strategic at heart and you also “roll up your sleeves” and get into the weeds when needed
• You are successful at leading sales reps (all levels of tenure/experience) through a servant style leadership approach
• You have exceptional communication, interpersonal skills, and presentation skills, and work effectively cross functionally gaining buy-in from internal and external stakeholders
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and positive, and believe that you can make any problem into a solution
• You are resourceful, excited to uncover and implement innovative solutions, and deliver results
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 10+ years experience selling to Strategic customers (Fortune 500)
• Success closing license sales deals of $1M+
• Experience selling at SaaS companies 
• 3+ years of sales management experience
• Experience in Account Management, growth and renewals
• You are a change agent and able to facilitate change to help the business evolve 
• Must have carried a quota as a Strategic sales executive prior to leading teams
• Must have led a team and have had proven levels of success 
• Ability to sell complex and multi-dependent software
• Proven record of successful selling, business development, executive level influence, negotiation, and exceptional communication and presence
• Demonstrated proficiency with software productivity tools (e.g. Salesforce, Clari)
• Background in Security or other relevant industry experience a plus 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

• Within 30 daysyou’ll be introduced to the sales organization to learn expectations, targets, and company wide OKR’s. You will meet 1:1 with your reps to develop manager/individual contributor relationships.

• Within 60 daysyou’ll be running a strategic sales team of high performing, tenured reps to ensure they are well supported, and driving attainment goals. 

• Within 90 daysyou’ll be held accountable for maintaining and delivering on metrics as a sales leader while continuing to partner with internal/external stakeholders. 

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

 #LI-Remote

Partner Marketing Manager 

Remote-US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

As the Partner Marketing Manager at Pindrop, you will play a crucial role in developing and executing marketing strategies to drive engagement and revenue through our partner ecosystem. Collaborating closely with key partners as listed on our website, you will be responsible for planning and executing marketing campaigns, events, and launch plans to drive joint success. The ideal candidate will have a proven track record in partner marketing, strong project management skills, and an understanding of the technology and security industry.

Key Responsibilities:

Strategic Partnership Collaboration:

• Develop and maintain strong relationships with key partners to align marketing strategies and maximize joint success.
• Collaborate with partners to understand their goals, target audiences, and marketing objectives.
• Work with internal teams, including sales, product management, and marketing, to align partner initiatives with overall company goals.
• Provide regular updates and reports on partner marketing activities, results, and ROI.

Marketing Campaigns:

• Plan and execute joint marketing campaigns with partners to generate leads and drive brand awareness.
• Develop creative and compelling marketing collateral, including joint solution briefs, case studies, and other materials.

Events Management:

• Coordinate and support partner-related events, including trade shows, webinars, and conferences.
• Ensure seamless execution of joint events, from pre-event planning to post-event follow-up.

Launch Plans:

• Work closely with partners to create effective launch plans for new integrations, features, or joint initiatives.
• Develop and execute go-to-market strategies to maximize product adoption and market impact.

Measurement and Analysis:

• Establish key performance indicators (KPIs) to measure the success of partner marketing programs.
• Analyze data and performance metrics to continuously optimize campaigns and improve effectiveness.

Who you are

• You are passionate about building relationships and fostering a collaborative environment with internal and partner stakeholders.
• You are data driven and make decisions based on data learnings and insight
• You like building from the ground up and thrive when in a position to make key decisions
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability and ownership, do the things you say you’ll do, under-promise and over-deliver
• You can adapt and adjust priorities efficiently and quickly 

Your skill-set: 

• Must have: 2-5 years of relevant experience working in a partner marketing role (OEM, channel, integration, carrier, ecosystem, etc) for B2B and enterprise companies
• Must have: flexibility to travel in support of partner events up to 20%
• Must have: Strong project management skills and ability to multitask in a fast-paced environment.
• Nice to have: Familiarity with marketing automation tools and CRM systems (Pardot & Salesforce)
• Nice to have: Previous experience working in cybersecurity and/or tech security with a similar partner ecosystem

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

You will have an incredible opportunity to build our partner marketing program from the ground up with a great base of fantastic partners. We have budgeted in 2024 to support initiatives to grow this program and have confidence that, with the right owner, we can achieve great results against our aggressive pipeline goals. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Meet with our Partner Alliances team, understand our partner ecosystem (Marketplace, Carriers, Integrators, CCaaS), and learn what we accomplished so far
• Understand Pindrop positioning, market opportunity, and products/features

Within 60 days you’ll

• Meet with all partners and establish relationships with all partner marketing teams
• Understand what’s been developed and begin to strategize plans for 2024
• Support and help to execute existing events and webinars
• Assess and evaluate what partners and what programs should be prioritized in 2024

Within 90 days you’ll 

• Make recommendations to leaders on best approach to support our ecosystem of partners and drive revenue in 2024
• Establish clear and attainable OKRs for partner sourced pipeline
• Have the ability to undertake the ownership role of strategy and execution of partner campaigns and programs

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote