Position Purpose

Through the Big Brothers Big Sisters of America (BBBSA) Professional Fellowship Program* and as a direct report of the Director, Performance Marketing, the Website Administrator will be responsible for overseeing the planning, execution, and delivery of digital experiences within our organization. The Website Administrator will collaborate closely with cross-functional teams within Big Brothers Big Sisters of America (BBBSA) and externally, including developers, engineers, creatives, and stakeholders, to ensure projects are completed on time, within scope, and meet quality standards. Key responsibilities include daily operations, maintenance, and improvement of our organization website including the management and optimization of mobile responsiveness, e-commerce functionality, live streaming capabilities, and online fundraising platforms. The Website Administrator II will ensure a seamless user experience across devices while enhancing our online presence and fundraising efforts.

*This position is aligned to BBBSA’s Professional Fellowship Program, an initiative that engages talented professionals in two (2)-year career opportunities. The candidate identified for this role will be a full-time, benefits eligible employee, fully immersed as a team member and accountable to all BBBSA employee policies and organizational practices. This position is funded for a period of two (2) years from their effective date of hire. Continuation of the position after two (2) years is based on business need for the role and continued funding.

Location: United States (Remote)

Travel:Approximately 20%

Essential Duties and Responsibilities

• Project Planning: Develop comprehensive project plans outlining tasks, timelines, resources, and milestones.
• Resource Management: Coordinate with team leads to allocate resources effectively and ensure project teams have the necessary support to meet project objectives.
• Risk Management: Identify potential risks and develop mitigation strategies to minimize project delays or setbacks.
• Quality Assurance: Implement processes and standards to ensure the quality of deliverables meets or exceeds expectations.
• Stakeholder Engagement: Cultivate positive relationships with stakeholders, solicit feedback, and manage expectations to ensure alignment with project goals.
• Issue Resolution: Proactively identify and address project issues, conflicts, or bottlenecks to keep projects on track.
• Website Maintenance: Regularly update, maintain, and monitor the website content, ensuring accuracy, relevance, and functionality. Make content updates directly.
• Responsible for maintenance, administration and support of CMS (WordPress, Drupal, etc) including modules and plugins.
• Mobile Optimization: Implement and maintain mobile-responsive design elements to ensure an optimal user experience across various devices and screen sizes.
• E-commerce Management: Oversee and optimize e-commerce functionalities, including product listings, checkout processes, payment gateways, and order fulfillment to enhance the online shopping experience.
• Live Streaming Integration: Manage and facilitate the integration of live streaming features into the website, ensuring smooth streaming experiences for events, webinars, or live broadcasts.
• Online Fundraising Support: Collaborate with the fundraising team to implement and optimize online fundraising campaigns, donation portals, and fundraising event pages on the website.
• Content Management: Regularly update website content, including program information, live event schedules, fundraising goals, and success stories to engage users effectively. Light design capabilities ideal but not mandatory.
• Technical Support: Provide technical support to troubleshoot website issues, ensuring minimal downtime and quick resolution of problems related to mobile compatibility, e-commerce functionalities, live streaming, and fundraising modules.
• Collaboration: Work closely with web developers, designers, marketing, fundraising, and technical teams to implement new features, optimize performance, and enhance user engagement.
• SEO and Analytics: Implement SEO strategies to improve visibility and track website traffic, user behavior, and conversion rates using analytical tools to optimize performance. Provide key site performance updates to performance marketing director.
• Performance Optimization: Monitor website performance, conduct regular performance tests, and implement optimizations to enhance speed, accessibility, and user experience.
• Backup and Recovery: Implement regular backups and recovery plans to prevent data loss and ensure quick restoration in case of emergencies.
• Security Management: Partner with IT to implement and maintain robust security measures to safeguard the website against cyber threats, malware, and hacking attempts.

Technical Assistance

• Collaborate effectively with a wide range of audiences-including leadership, staff, alumni, and external vendors/agencies.
• Efficiently manage multiple, complex, and results-oriented projects with varying deadlines.
• Operate in a highly organized fashion with attention to detail on all projects.
• Availability to work outside business hours as necessary.
• Provide overall support as needed and assigned for department priorities.
• Other duties as assigned.

Culture

• Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion)
• Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
• Exemplifies servant leadership qualities internally and across the network with staff and volunteer leaders.
• Provides consistent follow-up regarding assigned projects and after meetings demonstrating a culture of positive accountability.
• Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

Education Level: Bachelor’s degree or equivalent relevant business experience.

Years of Related Work Experience: A minimum of 4 years of relevant experience digital strategy, digital transformation, or related field. Required experience includes proficiency in web programming languages such as HTML, CSS, JavaScript, etc.; experienced UI/UX best practices and ADA compliances, e-commerce platforms, live streaming tools, and online fundraising platforms; advanced understanding of mobile-responsive design principles and best practices and knowledge of SEO principles, website analytics tools (e.g., Google Analytics), and A/B testing methodologies.

Skills and Knowledge: Thorough working knowledge of the Google suite of digital analytics, content management systems, digital asset management systems, constituent relationship management systems (i.e., Salesforce), WordPress, as well as the full suite of Microsoft Office products is required; Experience facilitating digital CRM tactics within lifecycle marketing; Consistent record in managing through complex issues with various stakeholders to desired outcome; Superior interpersonal skills; Service-oriented mindset with excellent client relations, written and verbal communications; ability to collaborate effectively with cross-functional teams; Highly organized in approach, with ability to set and manage priorities; Excellent problem-solving skills and ability to troubleshoot website issues effectively; Demonstrated ability to handle multiple projects, timelines and budgets within fast-paced environment while maintaining a commitment to high quality, detail-oriented work; Proven track record of developing and mentoring teams and individuals; Proficiency in presentations, including creation of and delivery of PowerPoint materials; Attention to detail and ability to work independently while managing multiple tasks.

JEDI Commitment

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.

Zipline is looking for a Director of Demand Generation to spearhead our marketing campaigns and channels, driving demand and supporting pipeline growth. This hands-on role requires an individual capable of both strategizing and diving deep into execution, including marketing automation, account-based marketing, and various demand generation channels. The successful candidate will refine the build out of our demand generation and digital functions, managing both in-house team members and external agencies.

This position is ideal for someone who thrives in a dynamic setting, ready to build, evaluate, iterate, and pivot based on insights. We are looking for a leader who is eager to take on challenges and grow within our company.

Key Responsibilities:

• Strategy and Execution: Develop and manage comprehensive strategies for demand generation, digital marketing, and ABM. Implement paid advertising campaigns and manage agency relationships.
• Marketing Automation and Lead Nurturing: Oversee marketing automation processes, optimizing lead scoring, nurturing, and account-based segmentation to enhance lead generation and operational efficiencies.
• Metrics Tracking and Data Analysis:Establish and monitor key marketing metrics across all funnel stages to ensure campaigns are meeting their targets. Use data insights to inform decisions, drive strategy adjustments, and demonstrate marketing's impact on revenue growth.
• Digital Optimization: Conduct website and landing page testing, and optimize for SEO. Design campaigns that adhere to digital best practices.
• Performance Evaluation:Continuously assess campaign performance and ROI. Adjust tactics and strategies using A/B testing and other optimization techniques to improve results.
• Cross-functional Collaboration:Work closely with the Sales, BDR, and RevOps teams to develop and execute targeted campaigns, ensuring seamless lead routing and funnel conversion.
• Team Leadership: Manage the Marketing Automation and Operations Manager and oversee various agencies (paid ads, SEO, etc.). Foster a culture of testing and learning across different programs, focusing on creative approaches, copy, audience segments, channels, and tactics.
• Communication and Messaging: Collaborate with internal and external teams to amplify and extend out messaging. Utilize channels including advocate referrals, events (both in-person and virtual), paid media, and email to propel demand generation efforts.

Must Haves:

• Minimum of 8+ years of marketing experience creating marketing programs that drive revenue.
• Minimum of 5+ years in B2B Enterprise SaaS in a demand generation role.
• Strong ability in developing strategies and executing them to completion.
• Analytical mindset, results-oriented, with a strong desire to build and innovate in an ambiguous environment.
• Proficiency in marketing automation tools (HubSpot, Salesforce), web analytics (Google Analytics, Google Tag Manager), and CMS (WordPress).
• Experience with A/B testing and optimization principles.
• Demonstrated experience in ABM, analytics, and working with sales, BDR, and Revenue Operations teams.
• Excellent communication skills and adept at cross-functional collaboration.

Employee Benefits

• Stock Options
• Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
• Paid Parental Leave Benefit
• Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
• 401(k) Retirement Plan
• 100% Paid Life and Long-Term Disability Insurance

The “Extras”

• Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
• Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
• Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
• Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
• Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favourite coffee spot.

A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy. Each request is then reviewed by your manager and a decision is made with all of the appropriate business considerations accounted for. Typically, we see Zipliners using 15-25 days per year, and it’s important to note that time off is not unlimited.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Got More Time, here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded. We come together as a company every week for our Wednesday Socials, where the topic can be a classic “Standup” format, a micro-learning around burnout and mental health, followed by discussion, silly trivia…and anything in between! Some Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all expert Zoom navigators, and love the freedom of working from anywhere, using technology to connect.

With Zipline, retail employees feel more connected, understand the role they play in the brand’s mission, and feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers whose jobs and needs are often underrepresented.

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve how this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo.

Help us retool retail, and Keep Today on Track

Position Purpose

Through the Big Brothers Big Sisters of America (BBBSA) Professional Fellowship Program* and as a direct report of the Director, Performance Marketing, the Website Administrator II will be responsible for overseeing the planning, execution, and delivery of digital experiences within our organization. The Website Administrator will collaborate closely with cross-functional teams within Big Brothers Big Sisters of America (BBBSA) and externally, including developers, engineers, creatives, and stakeholders, to ensure projects are completed on time, within scope, and meet quality standards. Key responsibilities include daily operations, maintenance, and improvement of our organization website including the management and optimization of mobile responsiveness, e-commerce functionality, live streaming capabilities, and online fundraising platforms. The Website Administrator II will ensure a seamless user experience across devices while enhancing our online presence and fundraising efforts.

*This position is aligned to BBBSA’s Professional Fellowship Program, an initiative that engages talented professionals in two (2)-year career opportunities. The candidate identified for this role will be a full-time, benefits eligible employee, fully immersed as a team member and accountable to all BBBSA employee policies and organizational practices. This position is funded for a period of two (2) years from their effective date of hire. Continuation of the position after two (2) years is based on business need for the role and continued funding.

Location: United States (Remote)

Travel:Approximately 20%

Essential Duties and Responsibilities

• Project Planning: Develop comprehensive project plans outlining tasks, timelines, resources, and milestones.
• Resource Management: Coordinate with team leads to allocate resources effectively and ensure project teams have the necessary support to meet project objectives.
• Risk Management: Identify potential risks and develop mitigation strategies to minimize project delays or setbacks.
• Quality Assurance: Implement processes and standards to ensure the quality of deliverables meets or exceeds expectations.
• Stakeholder Engagement: Cultivate positive relationships with stakeholders, solicit feedback, and manage expectations to ensure alignment with project goals.
• Issue Resolution: Proactively identify and address project issues, conflicts, or bottlenecks to keep projects on track.
• Website Maintenance: Regularly update, maintain, and monitor the website content, ensuring accuracy, relevance, and functionality. Make content updates directly.
• Mobile Optimization: Implement and maintain mobile-responsive design elements to ensure an optimal user experience across various devices and screen sizes.
• E-commerce Management: Oversee and optimize e-commerce functionalities, including product listings, checkout processes, payment gateways, and order fulfillment to enhance the online shopping experience.
• Live Streaming Integration: Manage and facilitate the integration of live streaming features into the website, ensuring smooth streaming experiences for events, webinars, or live broadcasts.
• Online Fundraising Support: Collaborate with the fundraising team to implement and optimize online fundraising campaigns, donation portals, and fundraising event pages on the website.
• Content Management: Regularly update website content, including program information, live event schedules, fundraising goals, and success stories to engage users effectively. Light design capabilities ideal but not mandatory.
• Technical Support: Provide technical support to troubleshoot website issues, ensuring minimal downtime and quick resolution of problems related to mobile compatibility, e-commerce functionalities, live streaming, and fundraising modules.
• Collaboration: Work closely with web developers, designers, marketing, fundraising, and technical teams to implement new features, optimize performance, and enhance user engagement.
• SEO and Analytics: Implement SEO strategies to improve visibility and track website traffic, user behavior, and conversion rates using analytical tools to optimize performance. Provide key site performance updates to performance marketing director.
• Performance Optimization: Monitor website performance, conduct regular performance tests, and implement optimizations to enhance speed, accessibility, and user experience.
• Backup and Recovery: Implement regular backups and recovery plans to prevent data loss and ensure quick restoration in case of emergencies.
• Security Management: Partner with IT to implement and maintain robust security measures to safeguard the website against cyber threats, malware, and hacking attempts.

Technical Assistance

• Collaborate effectively with a wide range of audiences-including leadership, staff, alumni, and external vendors/agencies.
• Efficiently manage multiple, complex, and results-oriented projects with varying deadlines.
• Operate in a highly organized fashion with attention to detail on all projects.
• Availability to work outside business hours as necessary.
• Provide overall support as needed and assigned for department priorities.
• Other duties as assigned.

Culture

• Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion)
• Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
• Exemplifies servant leadership qualities internally and across the network with staff and volunteer leaders.
• Provides consistent follow-up regarding assigned projects and after meetings demonstrating a culture of positive accountability.
• Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

Education Level: Bachelor’s degree or equivalent relevant business experience.

Years of Related Work Experience: A minimum of 4 years of relevant experience digital strategy, digital transformation, or related field. Required experience includes proficiency in web programming languages such as HTML, CSS, JavaScript, etc.; experienced UI/UX best practices and ADA compliances, e-commerce platforms, live streaming tools, and online fundraising platforms; advanced understanding of mobile-responsive design principles and best practices and knowledge of SEO principles, website analytics tools (e.g., Google Analytics), and A/B testing methodologies.

Skills and Knowledge: Thorough working knowledge of the Google suite of digital analytics, content management systems, digital asset management systems, constituent relationship management systems (i.e., Salesforce), WordPress, as well as the full suite of Microsoft Office products is required; Experience facilitating digital CRM tactics within lifecycle marketing; Consistent record in managing through complex issues with various stakeholders to desired outcome; Superior interpersonal skills; Service-oriented mindset with excellent client relations, written and verbal communications; ability to collaborate effectively with cross-functional teams; Highly organized in approach, with ability to set and manage priorities; Excellent problem-solving skills and ability to troubleshoot website issues effectively; Demonstrated ability to handle multiple projects, timelines and budgets within fast-paced environment while maintaining a commitment to high quality, detail-oriented work; Proven track record of developing and mentoring teams and individuals; Proficiency in presentations, including creation of and delivery of PowerPoint materials; Attention to detail and ability to work independently while managing multiple tasks.

JEDI Commitment

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.

Position Summary:

We are seeking a talented and creativeWeb Designerwith a strong emphasis on WordPress and Divi plugin development. This role demands a highly skilled individual capable of independently crafting stunning websites from concept to completion. The ideal candidate will bring a mix of artistic design and technical proficiency to our team, utilizing WordPress and the Divi builder to develop engaging, user-friendly websites. A proactive approach to improving web designs, pages, and layouts is essential, as is the ability to work autonomously while taking full responsibility for project outcomes.

Job Details:

• Work from Home
• Monday to Friday | 10PM to 7AM PH Time
• *Following US Holidays

Responsibilities:

• Design and develop responsive, visually appealing websites using WordPress and the Divi builder.
• Employ creative design skills to create compelling graphics, layouts, and interfaces that enhance user experience.
• Optimize website designs for maximum speed and scalability.
• Provide creative input on improving existing website designs, pages, and layouts to ensure they meet current trends and user expectations.
• Maintain and update website content, including visual and textual elements, in collaboration with content creators and marketing teams.
• Ensure website compatibility across different browsers and devices.
• Collaborate closely with clients to understand their vision and requirements, translating them into functional website designs.
• Stay up-to-date with the latest web design trends, techniques, and technologies.

Qualifications:

• Proven experience in WordPress website development, specifically with expertise in using the Divi builder.
• Strong creative design skills, with proficiency in Adobe Creative Suite or similar design software.
• A portfolio showcasing a range of previous web design projects, demonstrating both creative and technical abilities.
• Excellent problem-solving skills and the ability to think creatively to improve web designs and user experience.
• Ability to work independently, manage multiple projects simultaneously, and meet tight deadlines.
• Strong sense of accountability and a commitment to delivering high-quality work.
• Excellent communication skills, with the ability to clearly convey design concepts to team members and clients.