ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone anywhere. Our proven learning platform offers free, high-quality supplemental learning resources that cover Pre-K - 12th grade and early college core academic subjects, with a focus on math and science.  We have over 155 million registered learners globally and are committed to improving learning outcomes for students around the world, with a focus on learners in historically under-resourced communities. 

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we.  Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger.  We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.  We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are looking for an experienced engineering leader to help manage our District Platform team. This role will:

• Drive delivery on product goals through direct people management
• Partner with cross-functional colleagues in design and product management
• Build and grow experts/leaders through feedback and attention to personal career development. 
• Collaborate with external partners to deliver contractual features
• Partner with architects and other engineering managers to make sure our product architecture, performance, and quality meet the needs of our users.
• Empower engineers and support them with tools and processes to efficiently deliver amazing user experiences. 

You can read about our latest work on our Engineering Blog. A few highlights:

• Incremental Rewrites with GraphQL
• Our Transition to React Native
• Go + Services = One Goliath Project
• How Engineering Principles Can Help You Scale
• How to upgrade hundreds of React components without breaking production

WHAT YOU BRING

• At least 7 years of experience managing teams of software engineers
• Experience with Agile development and methodologies; web and mobile application architecture and development
• Experience with design systems, shared component libraries, and working with designers
• The ability to manage a diverse and distributed team of engineers from all backgrounds
• Strong communication skills, both spoken and written — a history of blogging or essay-writing is helpful
• To command technical respect — you can dive into technical discussions and deeply understand and influence the decision making process
• To excel at giving and receiving feedback
• Passion for helping others succeed

WE WELCOME

Candidates with experience in any and all technologies. We don’t require experience in any particular language or tool. Our commitment to on-boarding and mentorship means you won’t be left in the dark as you learn new technologies.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $181,990 - $227,488 USD / $227,487 - $284,360 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal’s TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve, and we aren’t afraid to take bold bets to invent the future we want to see. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on, while at the same time, we don’t let perfect be the enemy of the good.We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

Help Facilitate Our Clients’ Duty Recovery Efforts

The opportunity: 

Flexport is experiencing massive growth with 2,500+ Flexporters across 20 global offices and warehouses. And we’re just getting started. With revenue growing at breakneck speed, Flexport is looking for a Senior Drawback Manager to join our Drawback and Refund Services branch of our Trade Management team. In this role, you’ll be responsible for optimizing our clients’ drawback recoveries and facilitating their drawback experience alongside some of the smartest people in the logistics industry as we collectively challenge the status quo and reduce the friction in global trade.

You will: 

• Strive to create an agile technology-focused high-performance culture.
• Manage a team and be a proactive leader to build and grow Drawback services.
• Independently own a portfolio of clients and projects and be responsible for execution and reporting relevant metrics.
• Work with software engineers, product, and design on the modernization, implementation, and improvement of drawback software
• Contribute to the product roadmap to build best-in-class global drawback software platform
• Use creativity to improve operational efficiency, leadership communication, enablement, and revenue growth.
• Prepare US and foreign duty drawback forms as necessary for establishing and maintaining our clients’ drawback programs
• Analyze import, export, manufacturing, and other business documents and data
• Proactively investigate drawback recovery enhancements
• Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
• Manage and maintain import, export, and other client and claim databases
• Submit documentation and claims to Customs and follow up as necessary
• Work to ensure compliance with drawback and other regulations
• Organize and execute internal and external drawback-related communications.
• Support Trade Management infrastructure and administrative requirements.

You should have: 

• Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills, 
• Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents,  analytical tools and functions highly desirable
• Familiarity with large sets of data
• Mastery of email communication. You keep the inbox at zero.
• High level of computer literacy. No paper. All digital.
• 5-7 years of experience in duty drawback program implementation and account management, preferred.
• 3-5 years of experience managing associates, projects, and business metrics.
• Public speaking and presentation skills, including experience with webinars, training sessions, and client facing presentations, preferred.
• Industry knowledge including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred.
• Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

The Basics

Tanium’s partner ecosystem plays a critical role in helping our customers protect their organization, their people, and what matters most. Our technology allows customers to redefine what’s possible with the power of certainty. The Tanium value proposition offers a unique opportunity to profit and create impactful services practices for the largest partner organizations in the world. The Director, Strategic Partner Accounts will be instrumental in working with the largest and most strategic national and global partners to gain mindshare, increase technical, sales and services capabilities to achieve our sales targets. This person will deliver strategic business plans and be responsible for ensuring partners are skilled to both sell and deliver services in support of their Tanium business.

What you’ll do

• Be the single point of contact and fully accountable to grow the most strategic partners within a large regional or global level.

• Be fully responsible for driving and delivering new customer and ARR growth across all business and go-to-market motions of strategic partner.

• Develop and execute advanced business plans that include detailed sales, marketing, technical and services strategies.

• Develop executive level relationships between both companies to increase their investment and focus in their Tanium business. 

• Work with partner to help them develop Tanium based services to support their sales efforts and their customers

• Educate Tanium sales teams on partners unique value propositions and coach them on how to work with this partner to increase their productivity

• Educate/enable partner technical resources to identify, discuss and promote Tanium internally as well as in customer conversations

• Have a deep understanding of Tanium technology and value and be able to effectively deliver to both customers and partners

• Possess an in-depth knowledge of each strategic partner business and what drives their success. Demonstrate value by aligning a relevant value proposition from Tanium with the partner's strategy and objective 

• Have a maniacal focus on successful customer outcomes through partners 

We’re looking for someone with:

Experience:

- Minimum 7 years of experience in a national/global partner sales role in the IT Operations and/or IT Security industry required

- Experience working with large enterprise focused integrators, MSPs or GSI with deep technical and services knowledge preferred 

- Experience creating a geographic partner business across national or global partnerships required 

- Experience as a quota carrying seller or business development position with a successful track record strongly preferred

Other:

- Deep understanding of how to create and execute services strategies with large partner organizations.

- Existing C-level relationships with large SI and GSI partners around the world

- Strong organizational skills with the ability to operate independently while managing internal and external stakeholder relationships

- Ability to enthusiastically evangelize the Tanium message to strategic partners and their customers

- Desire to own all parts of a partner lifecycle, starting with profiling/recruitment

- Proven success with sales ability and demonstrated knowledge of sales process

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone anywhere. Our proven learning platform offers free, high-quality supplemental learning resources that cover Pre-K - 12th grade and early college core academic subjects, with a focus on math and science.  We have over 155 million registered learners globally and are committed to improving learning outcomes for students around the world, with a focus on learners in historically under-resourced communities. 

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we.  Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger.  We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.  We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are looking for an experienced engineering leader to help manage web and mobile frontend-related functions of our Infrastructure organization. This role will:

• Drive delivery on frontend infrastructure goals through direct people management.
• Build and grow experts/leaders through feedback and attention to personal career development. 
• Partner with architects and other engineering managers to make sure our product architecture, performance, and quality meet the needs of our users.
• Empower engineers and support them with tools and processes to efficiently deliver amazing user experiences. 

You can read about our latest work on our Engineering Blog. A few highlights:

• Incremental Rewrites with GraphQL
• Our Transition to React Native
• Go + Services = One Goliath Project
• How Engineering Principles Can Help You Scale
• How to upgrade hundreds of React components without breaking production

WHAT YOU BRING

• At least 7 years of experience managing teams of software engineers
• Experience with Agile development and methodologies; web and mobile application architecture and development
• Experience with design systems, shared component libraries, and working with designers
• Experience with frontend-centric DevOps, including test running, linting, end-to-end tests, dev servers, and server-side rendering
• The ability to manage a diverse and distributed team of engineers from all backgrounds
• Strong communication skills, both spoken and written — a history of blogging or essay-writing is helpful
• To command technical respect — you can dive into technical discussions and deeply understand and influence the decision making process
• To excel at giving and receiving feedback
• Passion for helping others succeed

WE WELCOME

Candidates with experience in any and all technologies. We don’t require experience in any particular language or tool. Our commitment to on-boarding and mentorship means you won’t be left in the dark as you learn new technologies.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $181,990 - $227,488 USD / $227,487 - $284,360 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal’s TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve, and we aren’t afraid to take bold bets to invent the future we want to see. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on, while at the same time, we don’t let perfect be the enemy of the good.We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

How will this role have an impact?

This is a position in Quality Engineering responsible for implementing and driving the test strategy on a data engineering team. You will regularly work with your team and management to plan and execute effective and efficient automation and performance testing solutions to accomplish timely delivery of high-quality software products.

What will you do?

• Drive quality in a scrum team at every level of the SDLC. Championing and influencing use of core shift-left testing practices, as well as implementing behavior driven development (BDD) and test driven development (TDD)  where appropriate. 
• Design, write, and maintain automated testing for data engineering pipelines and microservices, including system, integration, and end-to-end testing strategies.
• Responsible for testing Aggregation processes, Data identification (cohort, care gaps, etc), Data ingestion and curation
• Document and perform manual testing of assigned products when necessary
• Document and report bugs or issues found for automated or manual testing
• Drive release planning and assist in troubleshooting during rollbacks or failures.
• Implement and champion a metrics driven approach to continuous improvement of software quality.
• Provide reporting and recommend improvements such as in-code coverage and defect density
• Lead efforts to research and document the root cause for output issues and identify which areas are not in sync
• Drive improvement to processes and technologies related with Quality Engineering
• Build and maintain positive relationships with customers and internal staff and other stakeholders
• Manage tasks for self and teammates to meet the assigned project dates
• Mentor more junior team members with their career and skills development.

We are looking for someone with:

• BS in Computer Science, Information Technology, Data Science, and/or 3+ years equivalent experience required
• 5+ years experience with deep requirements analysis; ability to rapidly understand a business domain, a system and its dependencies, and ask questions that drive depth and breadth of quality.
• 5-7 years of experience in quality engineering and testing work; specific experience in testing data engineering applications, pipelines, and microservices
• 2-3 years of experience and Understanding of continuous integration and continuous deployment (CI/CD) practices
• Strong SQL experience is a must
• Experience with at least one language (Java, C#, Python), understanding and coding YAML files
• Experience with Snowflake, DBT, Databricks and Azure Datafactory
• Experience with orchestration tools such as Airflow. We use Dagster (python based tool) in our data pipelines.
• Experience with Messaging tools such as Kafka, RabbitMQ etc
• 2-3 years of experience developing API testing frameworks using tools such as SoapUI, REST-Assured, Postman, Jmeter, preferred C# based test automation framework
• Strong attention to detail and problem-solving skills
• Strong written and verbal communication skills
• Professional demeanor, dependable, and able to maintain confidential information
• Flexible and able to successfully accept change and lead the charge
• Able to successfully interact with all levels of an organization while building rapport and trust

The base salary hiring range for this position is $92,300 to $160,800. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology, we are redefining pharmacy benefits, but this is just the beginning…

Making healthcare awesome is key to everything we do at Abarca, and so the Strategy to Execution team helps us reach those heights through service design, project and process improvement, and strategy planning! From Project and Process Improvement to Innovation and Business Enabling to Strategic Management, this team tackles existing and innovative programs or processes at Abarca to rethink, reshape and rework how we do what we do.

As our Implementations Project Manager, you will manage multiple medium-sized projects or 1-3 highly complex and large-sized projects. You will have overall accountability for each assigned project and be responsible for project conception through completion, including scope, time, and budget, following our Project Management and Process Improvement methodology. You’ll be expected to document status, agreements and learnings from all meetings and presentations, and lead overall coordination, status reporting and stability of project work efforts.

The fundamentals for the job…

• In this role, you’ll be responsible for managing multiple medium-sized projects or 1-3 highly complex large-sized projects.
• You are to oversee overall coordination, status reporting and stability of project work efforts.
• You’ll establish and implement management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet expectations.
• You get to define the scope, develop plans, manage milestones, develop, and carry out appropriate communication plans with stakeholders; you also develop relationships with cross functional partners and align project timelines to ensure they are completed meeting stakeholder needs.
• Assemble project plans and teamwork assignments, direct and monitor work on a daily basis, identify resources needed, perform quality reviews, and escalate functional, quality, and timeline issues appropriately.
• Keep track of key milestones and adjust plans and/or resources to meet customer needs.
• Schedule and monitor project deliverables.
• Coordinate communication with all areas that impact the scope, budget, risk, and resources of the project.
• Manage and update project plan using Microsoft Project tool and keep team informed of status and deliverables.
• Provide weekly/monthly/quarterly progress reports to management, as needed.
• Provide oversight and leadership in executing projects from planning to completion to provide results to the business​.
• Assess, prioritize, and provide a health check report of active projects.
• Provide advice to optimize business performance and assist in the development of the department’s strategy​.
• Provide operational process improvements, identifying, analyzing & improving current business processes to optimize performance, meet best practices and improve quality.
• Work in tandem with other teams to automate processes, improve functionality, identify inefficiencies and areas for improvement, and drive advances that impact both, the team’s performance as well as the client expecting deliverables.
• Provide education, training and presentation of project updates, new processes, and tools for users.
• Be generally amazing and awesome to the point that people want to work projects of which you are in charge.
• Perform any other tasks or special projects as assigned.

What you’re made of 

The bold requirements…

• Bachelor or Master’s Degree Engineering, Business or Economics (In lieu of a degree, equivalent relevant experience may be considered.)
• 3+ years of experience in project management.
• Experience with data analytics tools (e.g. Excel, Tableau, Power BI)
• Experience leading cross-functional initiatives, driving performance, and executing on deliverables while leveraging tools and techniques.
• Experience in leveraging excellent communication to achieve commitment from stakeholders, good organizational skills for projects and problem-solving experience when issues arise.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)

Nice to haves…

• PMI Credential (PMP, PgMP, PMI-ACP, PMI-SP, or PMI-RMP).
• Experience with Microsoft Projects Server.
• Experience in health insurance or PBM setting managing projects.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-MH1 #LI-REMOTE

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Are you a Senior  Designer eager to showcase your talents? Do you thrive on transforming project concepts into real-world experiences, continuously refining your design expertise? We invite you to join our dynamic and diverse team on a global scale as we work passionately to advance the field of cybersecurity. As a vital member of our team, you'll have the opportunity to collaborate with highly skilled professionals, collectively creating cutting-edge solutions that captivate and delight a broad spectrum of customers.

Duties and Responsibilities

• Produce the experience vision for the OffSec Learning Platform. Understanding how OffSec Learners want to interact with the platform and visualizing how the Platform can deliver the best learning experience to them.
• Develop platform principles, standards, and experience guard rails to ensure a cohesive and purposeful end-to-end platform experience
• Plan and implement new designs for our online learning platform, public-facing site, and collaterals
• Build and manage a design system, in close collaboration with fellow senior and junior designers on the team
• Optimize existing user interface designs
• Communicate efficiently with stakeholders to understand their business goals and objectives
• Develop and refine the information architecture for the product, ensuring content and navigation are intuitive.
• Design interactive elements and micro-interactions to enhance the overall user experience.
• Work with business stakeholders to create high-fidelity mockups for mobile device screens, ensuring a seamless experience across platforms.
• Understand technical and business requirements and always strive to deliver intuitive and user-centered solutions
• Combine creativity with an awareness of design elements
• Create prototypes for new product ideas
• Plan and conduct usability testing to validate design decisions and gather user feedback for improvements.
• Conduct ongoing user research to understand the needs, behaviors, and preferences of the target audience.
• Collect and share user insights with stakeholders through personas, user journeys, and empathy mappings
• Proactively seek and incorporate feedback from users, stakeholders, and team members into design iterations.
• Closely work with development teams to implement design requirements and maintain design system consistency
• Provide guidance and mentorship to the junior designer, offering support and opportunities for skill development.
• Prepare detailed design documentation, style guides, and design systems to facilitate efficient development.

Qualifications

• 7 years of experience as a UI Designer or similar role
• Knowledge of Figma and Adobe range of products including XD, Photoshop and Illustrator
• UI design portfolio of select projects
• Knowledge of Usability Factors in Human-Computer Interaction.
• Excellent interpersonal and communication skills
• Ability to discuss and explain design options and articulate decisions
• Detail oriented
• Critical thinker
• Problem solver and customer-centered
• Proactive and easily adaptable to fast-changing priorities

Work Location and Hours

This role is a full-time salaried position. It is a fully remote position. Work hours for this position are flexible and will be performed from a home office.

Direct Reports

This position has no direct reports.

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. 

About the Role

As the Lifecycle Marketing Manager at SonderMind, your role will involve crafting and implementing personalized journeys designed to enhance customer engagement, conversion, and retention, tailored to our clients' needs. By leveraging data and insights into customer behavior, you will develop specific segments and workflows that resonate with our target audiences. Collaborating closely with our product and engineering teams, you will ensure a smooth and consistent user experience across the client customer journey. You will also work with the provider team on the lifecycle customer experience for that audience, helping to further refine and automate processes.

Email and SMS will be the primary channels for these campaigns, requiring the ideal candidate to possess substantial expertise in deploying and refining email marketing programs, with a clear understanding of their significance within the broader marketing strategy. We are looking for a strategic thinker who is not only curious and collaborative but also thrives on the challenge of building functions from scratch, including iterating on our MarTech stack configuration, as necessary.

This position offers a unique chance to contribute to a company that is at the forefront of transforming the mental healthcare system. You will play a pivotal role in ensuring our messages reach the right audience at the right time, thereby directly supporting SonderMind’s mission to broaden access to mental healthcare and enhance outcomes for our clients.

Essential Functions 

• Further develop the existing test-and-learn lifecycle marketing strategy for potential, current and past therapy clients and providers, inclusive of all client communications across their journey with SonderMind.
• Create dynamic, cross-channel customer engagement campaigns, leveraging available data sources, content creation, and audience segmentation to increase customer LTV.
• Analyze and report on the effectiveness of lifecycle marketing campaigns, using data to make informed decisions about future activities and optimization opportunities.
• Lead the strategy to conduct multi-variant testing on campaigns and other tactics to improve positive business outcomes.
• Manage and own our lifecycle MarTech platforms, including vendor relationships.
• Collaborate cross-functionally with other teams, such as product, engineering and analytics, to transition legacy product-led communications to a fully integrated lifecycle marketing program.
• Manage the lifecycle flow for our provider audience by determining the channel and cadence for outbound communications.
• Collaborate closely with the Brand & Creative team to ensure all communications appropriately represent the SonderMind brand voice, tone and overall positioning.
• Monitor and escalate client feedback from email campaigns to continuously improve client experience and marketing efforts.
• Manage, coach and mentor Marketing Operations Specialist responsible for implementing the lifecycle marketing strategy, including scheduling and sending emails, maintaining marketing automation systems, and analyzing data.
• Own the project management workspace for lifecycle, managing associated tasks, due dates, and the communications calendar.
• Collaborate with cross-functional teams such as design and creative teams to develop visually appealing and creative campaigns that drive conversion.
• Stay up-to-date on industry trends and best practices in lifecycle marketing and incorporate them into the strategy.
• Consult on and lend expertise to communication strategies for other areas of the business, like Partnerships.

What does success look like?

• Within one month, you will have a clear understanding of the client customer journey and the marketing strategies and processes that are currently running. You will have met with key stakeholders, including cross-functional team members, managers and external partners to understand their role in influencing the lifecycle marketing program. You will also have completed training in Iterable, if not already certified, to ensure your understanding of our tech stack.
• Within two months you will have developed a clear plan to advance our lifecycle marketing program to the next level, largely focused on refreshing and merging marketing and product-led communication strategies together.
• Within three months you will have started the implementation of your plan and are in full swing. At this point you understand how the business operates, have built key relationships with business partners and are reporting back on impact from the lifecycle program.

Who you are? 
Skills, experience, and education that is needed for this person to be able to succeed in this role 

• 5-7 years of experience in a similar role
• Experience building and leading email marketing strategies and proficiency with marketing messaging platforms such as Iterable, Braze, and SendGrid.
• Strong data analysis skills and experience with data visualization tools such as Snowflake, Looker, Tableau or similar.
• Experience in segmentation and personalization of campaigns across multiple channels.
• Experience working with cross-functional teams and collaborating with product and engineering teams.
• Excellent written and verbal communication skills.
• Strong problem-solving and strategic thinking abilities.
• Bachelor's degree in marketing, business, or related field proffered
• Iterable certification preffered 

Our Benefits

The anticipated salary range for this role is $100,000-120,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off 
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave  (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.