slack Remote Jobs

321 Results

1d

Internal Knowledge Manager, Customer Support

SmartRecruitersPoland, Poland, Remote
jirasalesforceslack

SmartRecruiters is hiring a Remote Internal Knowledge Manager, Customer Support

Job Description

We are looking for a Internal Knowledge Manage to join a high-growth team on a mission to drive success, growth, and excellence for companies that have turned to the new way of hiring. In this role, you will be instrumental in driving the overall success of SmartRecruiters talent acquisition SaaS platform and ensure more people continue to be wowed and fall in love with our brand and hiring success methodology.

You will:

* Interact every day with SmartRecruiters teams to answer questions, resolve issues, educate, and help them succeed.
* Review escalation & case data to look for common issues & queries
* Build and maintain our internal knowledge base articles
* Review common topics which are set as "Working as Designed" by our Engineering team and build out documentation.
* Lead internal enablement sessions for Tier 1 and Tier 2 Support Agents.
* Manage and contribute responses to internal questions from Tier 1 and Tier 2 Support agents on the Support slack channel on a daily basis.
* Schedule and lead new hire training and enablement sessions.
* Contribute to weekly Support team meetings
* Drive a high level of customer satisfaction.
* Teach and maintain our internal AI assistant

* Teach and coach Support agents on Support Team processes and best practices.
* Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams to contribute and execute on our strategy to make customers successful.
* Be ready to get involved and lead various projects in the support domain.
* Be an ambassador for SmartRecruiters and its culture.

Culturally, the ideal hire is

  • Is passionate about SmartRecruiters’ mission of connecting people to jobs at scale
  • Is eager to provide best in class customer experience
  • Is motivated by a fast-paced, high growth environment
  • Enjoys working with and being part of a dynamic team

Qualifications

Qualifications

* Strong knowledge of Support Case tracking systems (both internal and external) - SalesForce and JIRA are a plus
* Excellent English skills a must (C1 minimum)
* Ability to interact and communicate professionally and confidently with a diverse customer base.
* Customer support experience, preferably in the Enterprise space.
* Strong interpersonal, written and spoken communication skills.
* Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations.
* Experience in customer support in a high paced environment..
* A passion for technology and a drive to change the world.
* Positive, energetic, with a can-do attitude.
* Call center experience
* Other languages, a plus.

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1d

Social Media Video Editor

Special XLos Angeles, CA Remote
Designfreelancemobileslack

Special X is hiring a Remote Social Media Video Editor

Undivided is seeking a social media video editor for an exciting company that offers the opportunity to directly impact families raising children with disabilities on a large scale.

Who we are:Parents raising kids with disabilities and developmental delays have to navigate complex systems to get their children the services they need, from medical care to therapies to accommodations at school. Our mission at Undivided is to provide better resources to families so that every child with disabilities can access those services — and parents have more time, more money, greater emotional bandwidth, and a community of support around them.

Undivided provides 1:1 support through parent coaching and an innovative mobile app that allows parents to organize, digitize, and share their child’s paperwork from anywhere. In addition, we publish long-form articles tackling topics that matter most to our families, resource lists, how-tos, interviews, and guides. We also distribute a weekly newsletter to thousands of subscribers and host frequent virtual events and office hours with experts in special education, public benefits, health insurance, advocacy, and more.

The social media editor will create and/or edit video content for our various avenues of resource distribution including website, social media channels, and Undivided articles — while maintaining Undivided’s brand integrity and overall tone.


The ideal candidate will have:

  • Ability to organize and visually present complex topics (educational, medical, legal, financial, public benefits, etc.) into relatable video content for parent audiences.
  • Professional editing experience with agencies, graphic design, content management, and/or brands.
  • Experience with Adobe Premiere, After Effects, Final Cut and/or equivalent editing software.
  • Ability to identify and trim longer content into multiple short, educational social media pieces.
  • Comfort with graphic design and determining the best visual elements to add to clips, marketing videos, and/or hour-length interviews.
  • Creative storytelling skills to write/plan scripts for video marketing pieces.
  • Thorough knowledge of timing, motivation, and continuity.
  • Strong critical thinking skills and uncompromising attention to detail.
  • Ability to adapt and adhere to the tone and voice of Undivided.
  • Ability to problem-solve, prioritize, and manage multiple deadlines simultaneously.
  • Superb time-management capabilities.
  • Ability to work remotely yet collaboratively across teams.
  • Experience with or willingness to use tech platforms such as Slack, Google Suite, Monday, YouTube, Vimeo, Zoom, Facebook, Instagram, Canva, Wave Video, Otter, etc.
  • Culturally humble, mission-driven mindset.
  • Experience working in special education and/or a disability-specific field and/or deep personal knowledge of disability is a huge bonus but not required.


Primary responsibilities:

  • Edit expert interviews into clips for social media, Undivided articles, and/or additional content distribution funnels.
  • Create social media video content from interviews, events, articles, infographics, statistics, and/or company priorities.
  • Create educational and/or promotional video content including sneak peeks, explainers, product walk-throughs, company offerings, and more.
  • Input music, graphics, effects, stock video, and other details to bring message and brand to life.
  • Schedule the weekly social media calendar in coordination with the editorial department
  • Source images, stock videos, and other media.
  • Collaborate across teams on thumbnails, social copy, back-end social account organization, and overall brand-building of all social channels.
  • Update all projects and workflow in content database and project management software.
  • Format and post clips to our online content library, helping maintain front-end and back-end integrity.
  • Format and transfer videos between social platforms and/or distribution channels, including a current backlog.
  • Update and manage video editing style guide.
  • Maintain the brand integrity and overall tone of Undivided and our style guide, including across our site and all social media accounts.


Position details:

  • Freelance up to about 35 hours per week
  • Location: Los Angeles area (remote)
  • Bachelor’s degree preferred
  • At least two years of professional editing experience
  • Ability to work/correspond during Pacific Time zone business hours

To apply:Please include a cover letter explaining a little about yourself, your connection to the disability community (if any), editing samples and/or portfolio links, and why you’re a good fit for this position.

We hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Undivided is proud to be an equal-opportunity workplace and affirmative-action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.



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2d

Content & Growth Manager

Lumos IdentityRemote
figmaB2BDesignslack

Lumos Identity is hiring a Remote Content & Growth Manager

In 2011, Mark Andreessen famously said, “Software is eating the world.” 10+ years later, software hasn’t just nibbled, it has indulged in a lavish ten-course feast at a Michelin star restaurant. From Slack to Zoom to Figma, software is embedded in every company’s DNA. And while most just get to enjoy the benefits, there is one unsung hero behind it all: ????‍♀️ IT ????‍♀️

While being flooded with never ending IT tickets, they are also making sure Guy Fieri in Sales doesn’t buy yet another tool “promising” a 103% lead conversion rate. And burying themselves in spreadsheets to prepare the SOC2 report for when Gordon Ramsey from the Big 4 comes knocking. And can’t forget about Julia Child, the newest on-call engineer, who needs access to prod DB to investigate an incident. All of these workstreams are among spreadsheets, emails, Slack messages, and Zoom calls. But those days are numbered.

✨ Let there be Lumos

Lumos is building the first AppHQ for companies. In essence, we are creating the meta app, the source-of-truth for companies to manage all their apps.

Why Lumos?

  • ???? Rocketship Growth: In less than two years, our team has grown from 20 to ~80 brilliant minds across Canada, the United States and South America. Our customer base has more than 10x’d with some pretty incredible names like SiriusXM, GitHub, and Intercom.
  • ???? Backed by Industry Leaders: Andreessen Horowitz (a16z) has backed us since the beginning. We have a team of trusted advisors including Joel De La Garza (partner at a16z and previous Chief Security Officer at Box) and Leland Maschmeyer (the design thinker behind Spotify and Microsoft)
  • ⭐ Grow with us: You have the chance to be one of the first 100 people at Lumos. At Lumos, you will build your function from the ground up, get exposure to different aspects of the business developing a diverse skill set, and most importantly, you’ll have the opportunity to pave your own path.

We are rewriting the IT playbook, one that better reflects our software eaten world. 

You are at the heart of our brand's storytelling and digital presence. You will have a huge impact in crafting and disseminating content that not only elevates our brand awareness but also actively engages our target audience. This role is tailor-made for you if you’re excited to challenge your skills in content creation, AI, SEO, digital marketing, and brand growth. You'll be collaborating closely with our marketing team to strategize and implement content initiatives that resonate with our audience and bolster our efforts.

Key Responsibilities:

  • SEO Optimization: Ensure all content is finely tuned for search engine optimization, following our latest methodology in SEO innovation. Consistently discover and propose new, out-of-the-box approaches to leveraging SEO for growth.
  • AI Growth Strategist: You’ll spearhead content growth initiatives by leveraging cutting-edge AI developments and strategies to increase the discoverability, engagement and reach of our content across various platforms.
  • Strategic Collaborator: You’ll work hand-in-hand with the marketing team to devise and deploy content strategies that align with our brand's goals and objectives.
  • Content Aficionado: You’ll constantly challenge the status quo and craft compelling, insightful, and engaging content for a variety of channels, including but not limited to blog posts, website copy, email newsletters, and social media posts, that captivate our audience.
  • Insights and Trends Mogul: Dive deep into research to unearth insights and trends that align with our audience and company vision to keep our content fresh and relevant.
  • Storytelling Copywriter: Write clear, concise, and informative copy with a personality that mirrors our brand voice and makes a mark on our target audience, driving engagement and action.

Attributes that would make us swoon:

  • B2B SaaS experience preferred.
  • A passionate content creator with a knack for storytelling and a keen eye for detail.
  • Proven experience in content creation, digital marketing, or a related field.
  • Experience leveraging AI for content growth, a passion for keeping up on the latest AI developments in content.
  • A solid understanding of SEO principles and how to apply them to content strategies.
  • Exceptional writing and editing skills, with the ability to craft content that resonates with a diverse audience.
  • Strong research skills and the ability to stay ahead of industry trends.
  • Excellent organizational skills and the ability to manage multiple projects simultaneously.
  • A team player with excellent communication skills, capable of collaborating effectively with various departments.

???? What We Value

We care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

???? Benefits and Perks:

  • ???? Remote work culture (+/-4 hours Pacific Time)
  • ⛑ Medical, Vision, & Dental coverage covered by Lumos
  • ???? Company and team bonding trips throughout the year fully covered by Lumos
  • ???? Optimal WFH setup to set you up for success
  • ???? Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • ???????? Up to (4) months off for both the Birthing & Non-birthing parent
  • ???? Wellness stipend to keep you awesome and healthy
  • ???? 401k contribution plan

Apply for this job

2d

PR & Influencer Manager

Lumos IdentityRemote
figmaDesignslack

Lumos Identity is hiring a Remote PR & Influencer Manager

In 2011, Mark Andreessen famously said, “Software is eating the world.” 10+ years later, software hasn’t just nibbled, it has indulged in a lavish ten-course feast at a Michelin star restaurant. From Slack to Zoom to Figma, software is embedded in every company’s DNA. And while most just get to enjoy the benefits, there is one unsung hero behind it all: ????‍♀️ IT ????‍♀️

While being flooded with never ending IT tickets, they are also making sure Guy Fieri in Sales doesn’t buy yet another tool “promising” a 103% lead conversion rate. And burying themselves in spreadsheets to prepare the SOC2 report for when Gordon Ramsey from the Big 4 comes knocking. And can’t forget about Julia Child, the newest on-call engineer, who needs access to prod DB to investigate an incident. All of these workstreams are among spreadsheets, emails, Slack messages, and Zoom calls. But those days are numbered.

✨ Let there be Lumos

Lumos is building the first AppHQ for companies. In essence, we are creating the meta app, the source-of-truth for companies to manage all their apps.

Why Lumos?

  • ???? Rocketship Growth: In less than two years, our team has grown from 20 to ~80 brilliant minds across Canada, the United States and South America. Our customer base has more than 10x’d with some pretty incredible names like SiriusXM, GitHub, and Intercom.
  • ???? Backed by Industry Leaders: Andreessen Horowitz (a16z) has backed us since the beginning. We have a team of trusted advisors including Joel De La Garza (partner at a16z and previous Chief Security Officer at Box) and Leland Maschmeyer (the design thinker behind Spotify and Microsoft)
  • ⭐ Grow with us: You have the chance to be one of the first 100 people at Lumos. At Lumos, you will build your function from the ground up, get exposure to different aspects of the business developing a diverse skill set, and most importantly, you’ll have the opportunity to pave your own path.

We are rewriting the IT playbook, one that better reflects our software eaten world. 

Ready to shape the narrative for one of the fastest growing startups in Silicon Valley? You’ll play a pivotal role in spearheading our brand’s story as we step into our place as the industry’s go-to and soon-to-be household name.

Key Responsibilities:

  • Strategic PR Maestro: You’ll be the architect of our brand image as we continue our meteoric rise in the IT industry. You’ll craft and execute PR strategies that will elevate us to new heights with expansive visibility and standing ovation public perception.
  • Influencer Engagement: You’ll spearhead engagement with influencers in IT and Silicon Valley, tech evangelists, and thought leaders to position us as a trailblazer. Collaborating with industry luminaries is a critical aspect of the role, to amplify our impact and extend our reach.
  • Start-Up Storyteller: You’ll develop compelling narratives that highlight our disruptive nature, attracting attention from selected media, influencers, and potential partners. The press releases, media kits, and other comms materials you’ll create will evangelize this narrative and key messaging.
  • Media Relations: You’ll cultivate and maintain relationships with key media outlets, journalists, and influencers and proactively pitch stories and secure media coverage in relevant publications.
  • Social Media Ghost Writing: You’ll craft compelling content on behalf of our executive team and strategically share it across various social media platforms.

Attributes that would make us swoon:

  • Experience in PR, influencer engagement, preferable within the SaaS industry and startup environment.
  • Strong relationships with media outlets, industry influencers.
  • Familiarity with and an innate curiosity for industry trends and a proactive approach to staying informed.
  • Exceptional storytelling skills and a knack for creating compelling narratives and strategically sharing on social media to boost visibility on the company and executive level.

???? What We Value

We care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

???? Benefits and Perks:

  • ???? Remote work culture (+/-4 hours Pacific Time)
  • ⛑ Medical, Vision, & Dental coverage covered by Lumos
  • ???? Company and team bonding trips throughout the year fully covered by Lumos
  • ???? Optimal WFH setup to set you up for success
  • ???? Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • ???????? Up to (4) months off for both the Birthing & Non-birthing parent
  • ???? Wellness stipend to keep you awesome and healthy
  • ???? 401k contribution plan

Apply for this job

2d

Regulatory Compliance Analyst - Manila, PH

Balsam BrandsManila, Philippines, Remote
jiramobileslackqa

Balsam Brands is hiring a Remote Regulatory Compliance Analyst - Manila, PH

Job Description

As a Regulatory Compliance Analyst at Balsam, you'll lead our charge in upholding data privacy regulations and delving into requests. as well as staying updated on regulatory changes. You'll conduct comprehensive research, ensuring our compliance initiatives are robust. Your role is pivotal in safeguarding our data integrity and security through monitoring, QA, and guiding our compliance strategies. Your insights will shape our approach, significantly impacting our regulatory compliance efforts.

What you'll be doing:

Data Privacy Requests

  • Manages and coordinates the processing of each data subject request to ensure its resolution and closure within the required deadlines.
  • Processes requests internally and externally by coordinating with the appropriate functional team process owners and vendors via email, Slack, or Zoom calls as necessary.
  • Sends timely updates and responses to data subject rights requesters for any possible timeline extension of request processing.
  • Maintains the data privacy request tracker, vendor list, and reports such as request volume status, closure rate, issues, and challenges.
  • Recommends processing improvements based on gathered information through actual request processing and document sourcing activities.

Data Privacy Laws Monitoring and Field Research Assistance

  • Assists in providing regular updates to the legal and regulatory team with the latest news with respect to the development and enforcement of the data privacy and security laws in the EU, US, AU, and other jurisdictions relevant to the company and its businesses.
  • Assists in regularly monitoring the current practices in the industry, including but not limited to the use of cookies (e.g., banners and consent), tracking technologies, data subject request processing, etc

Technical Coordination Assistance

  • Serves as the data privacy team’s technical coordinator to the technology, data insights, and operations teams.
  • Conducts quality checks on the company’s systems and processes involved in data privacy request processing to ensure compliance with data privacy laws, in consultation with the relevant internal system owners (e.g., data retention in various database platforms after data anonymization/pseudonymization)
  • Reviews and audits existing internal and vendor processes and technologies to help mitigate data privacy vulnerabilities and prevent potential future privacy risks.
  • Assists in investigating data breaches and incidents and works closely with the Senior Compliance Manager in drafting internal and external data privacy breach/incident reports.

What we’re looking for:

  • College graduate of any course.
  • Excellent verbal and written English communication skills, including the ability to send comprehensive, coherent, and accurate responses to requesters and instructions to internal and external contacts. Collaborative, friendly, balanced, and inclusive when communicating with cross-functional teams.
  • Any related experience to at least three of the following, with a preference for (1) and (2):
    1. U.S. and European privacy laws and data subject request processing
    2. Customer communication through email
    3. Project Management and Documentations Tools (e.g., JIRA, Confluence)
    4. Cross-functional coordination
  • Strong attention to detail and high level of accuracy with the ability to thoroughly understand which type of data subject right the customer is requesting to exercise.
  • Comfortable in working through a task via electronic means (e.g., email, chat, and task management applications).
  • Ability to open, track, manage, and move to complete customer cases.
  • Advanced computer skills: using MS Word, MS Excel, Managing emails, Slack, etc.
  • Able to present information in forms, tables, and spreadsheets.
  • Displays a learner’s attitude (e.g., asks questions, gives feedback, clarifies potential issues, etc.).
  • Good time management skills (e.g., ability to prioritize).
  • Ability to have phone/web conferencing calls in the early morning or evening with team members in U.S. as necessary.

Nice to have:

  • Knowledge of database query and any programming language.
  • Experience in fraud analysis.
  • Intermediate to advanced presentation skills using MS PowerPoint.
  • Knows how to create infographic materials in Canva or other similar tools.
  • Advanced research skills.

Location: The Regulatory Compliance Analystposition is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

  • Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
  • Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
  • Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
  • Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

  • Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
  • 13th Month Pay
  • Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
  • Internet Subsidy. With internet allowance, we are set up for success.
  • Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
  • Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
  • Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
  • Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
  • Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
  • Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
  • Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
  • Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
  • Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Qualifications

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The Outreach Team is hiring a Remote Michigan Political Campaign Project Director

Michigan Political Campaign Project Director - The Outreach Team - Career Page
3d

Senior Customer Success Operations and Programs Manager

WebflowU.S. Remote
remote-firsttableausalesforceDesignslackc++

Webflow is hiring a Remote Senior Customer Success Operations and Programs Manager

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

Our Revenue Operations team is at the heart of our rapidly growing Sales and Customer Success organization, connecting the teams and initiatives across Go-to-Market, Product, Marketing, Business Operations, Finance, Customer Support, Partners and Education. We create and execute best-in-class programs to amplify our Customer Success efforts and maximize customer value. 

We are looking for a founding member of our Customer Success operations team – a strong operator and program manager – to drive key initiatives that scale Webflow’s Customer Success team, resulting in better customer maturity, growth, health, and value realization. This role combines strong data, technology, processes, and change management to help our teams succeed.  You will have the autonomy to drive work streams with company impact, all the way up to the Executive level.

About the role 

  • Location: Remote-first (United States; BC & ON, Canada) 
  • Full-time
  • Exempt status
  • The cash compensation for this role is tailored to align with the cost of labor in different U.S. geographic markets. The base pay for this role ranges from $126,000 in our lowest geographic market up to $175,000 in our highest geographic market. These figures are in $USD and apply to candidates in the United States. The specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  • Reportingto the  the Senior Manager, GTM Strategy and Operations

As a Senior Customer Success Operations and Programs Manager, you will:

CS Operations:
  • Position yourself as a trusted partner for our Customer Success, Technical Architect, and Sales leadership teams.
  • Build and maintain detailed reports, dashboards, and alerting to track the performance, impact, and risks of the Customer Success business, with a focus on revenue, retention, customer health and product adoption.
  • Analyze key metrics to get ahead of or address negative trends and areas of opportunity based on our goals.
  • Report on OKRs and key metrics during monthly business reviews, as well as fulfilling one-off analyses when needed.
  • Represent the Customer Success team in various cross-functional projects, meetings, and Slack channels.
  • Drive requirements, use cases, evaluation, and deployment of a Customer Success management solution (like: Catalyst, Totango, Vitaly, ChurnZero, Gainsight).
  • Own/Admin or be a key stakeholder for systems and tools within the Customer Success team, including: Customer Success management, Revenue data platforms (like, Pocus, Tableau, Clari, Slack Sales Elevate), knowledgebase and documentation (like, Confluence, Google Drive, Highspot, Guru).
  • Facilitate the intake of requests from Customer Success and Go-To-Market stakeholders.
Strategic Programs:
  • Identify new and optimize existing processes and workflows to improve inefficiencies, both internally and externally. 
  • Drive and/or contribute to key Customer Success programs, including Risk Management; Expansion motion; Health & Maturity Scoring; Enterprise Voice of the Customer; and more.
  • Collaborate as the operational partner to our Product Enablement team in our Field readiness & product release readiness process.
  • Establish yourself as a stakeholder in cross-functional GTM programs, like: Product Release Process; Enterprise marketing; Webflow Events, EPD (Engineering Product  Design) Operating rhythm, Pricing and Packaging, and Incident management, etc..
  • Maintain documentation of our evolving processes and customer success motion.
  • Identify and create key playbooks for our post-sales teams, for example: driving expansion; risk management; product adoption; customer maturity, etc.. 
  • Demonstrate strong change management skills when implementing new/existing processes, helping to shape our internal operating model as we scale.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

Navigating through rapid change, intricate complexity, and uncertainty introduces a hint of chaos. At Webflow, we embrace this dynamic, finding comfort in the ambiguity it brings. If you enjoy this type of environment, this role might be for you.

You’ll thrive as a Senior Customer Success Operations and Programs Manager if you:

  • Self-starter who can identify a problem, validate impact, formulate a point-of-view to solve, and drive the work to completion or handoff. 
  • 5+ years experience managing projects and cross-functional programs related to Go-to-Market and post-sales strategy, including managing and prioritizing a roadmap of initiatives.
  • Track record of developing repeatable, scalable solutions through the use of technology, automation, and (now) A.I..
  • Strong relationship builder with cross-functional leadership and peers
  • Are passionate about our customers and our team, driving excellence and innovation at every turn while moving with heartfelt urgency.
  • Experience as an Admin in Salesforce (must-have), Outreach, Gong, Highspot, and similar tools.

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.

Our Core Behaviors:

  • Obsess over customer experience.We deeply understandwhatwe’re building andwhowe’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
  • Move with heartfelt urgency.We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
  • Say the hard thing with care.Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
  • Make your mark.We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as ateamto get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.

Benefits & wellness

  • Equity ownership (RSUs) in a growing, privately-owned company
  • 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness
  • 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement
  • Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program
  • Access to mental wellness coaching, therapy, and Employee Assistance Program
  • Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth
  • Professional career coaching, internal learning & development programs
  • 401k plan and financial wellness benefits, like CPA or financial advisor coverage
  • Commuter benefits for in-office workers

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.

Be you, with us

At Webflow, equality is a core tenet of our culture. We arecommittedto building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. 

Please note:

To join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Protecting your privacy and the security of your data is a longstanding top priority for Webflow. Please consult our Applicant Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

 

 

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4d

IT Support Engineer

ClarifaiRemote (India)
mobileslackc++

Clarifai is hiring a Remote IT Support Engineer

About the Company

Clarifai is a leading, full-lifecycle deep learning AI platform for computer vision, natural language processing, and audio recognition. We help organizations transform unstructured images, video, text, and audio data into structured data at a significantly faster and more accurate rate than humans would be able to do on their own. Founded in 2013 by Matt Zeiler, Ph.D. Clarifai has been a market leader in AI since winning the top five places in image classification at the 2013 ImageNet Challenge. Clarifai continues to grow with employees remotely based throughout the United States, Canada, Estonia, Argentina & India.

We have raised $100M in funding to date, with $60M coming from our most recent Series C, and are backed by industry leaders like Menlo Ventures, Union Square Ventures, Lux Capital, New Enterprise Associates, LDV Capital, Corazon Capital, Google Ventures, NVIDIA, Qualcomm and Osage.

Clarifai is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.

Your Impact

As IT Support here at Clarifai, you are the go to person for technical solutions.  You will have the ability to shape the Internal IT processes, implement technical solutions and assist internal users to keep everything running smoothly.

Your Opportunity

Reporting to the Head of IT & Security, you will be supporting our employees in both the United States, Estonia, Canada, Argentina, and India. You will work with technology as an enabling mechanism to help others to succeed at Clarifai. You will have the opportunity to work with new technologies in a cloud-first environment. You will be supporting and implementing various pieces of IT infrastructure.

Responsibilities

  • Endpoint/hardware lifecycle management
  • Vendor management
  • Inventory management
  • Assist in internal security software management
  • Resolve technical issues for internal users
  • Educating coworkers about cyber security and its best practices
  • Documenting internal IT processes and policies.

Requirements

  • Experience with Mobile Device Management (MDM support)
  • Excellent knowledge about Apple devices and their products
  • Excellent knowledge about Okta, Gmail, Atlassian (Jira/Confluence) and Slack application platforms
  • Interest in expanding knowledge of engineering, IT and Security
  • Ability to think-outside-of-the-box for troubleshooting and solutions
  • Excellent communication skills

Great to Have

  • Cloud Infrastructure
  • Certificates such as A+ and Network+
  • shell scripting

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4d

Manager, Web Content (Contract)

jirawordpressDesignmobileslackUXqac++

hims & hers is hiring a Remote Manager, Web Content (Contract)

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

We are seeking a Manager, Web Content to join our Organic Growth team. In this role, you will support us in evolving our content library by building compelling, informational content & experiences to delight our customers for years to come. You will partner closely with SEO, Editorial, Engineering, Design & Product teams to create and scale content across the Hims.com and Forhers.com websites - primarily for the blog, our Hims & Hers apps, and our YouTube channels. 

 

Successful candidates will enjoy rolling up their sleeves, and are committed to delivering high-quality web experiences that contribute to organizational success.

You Will:

  • Run the production and management of content across organic channels - including the Blog, YouTube, and our mobile apps. 
  • Manage weekly QA and publication of new content and implement new features across the content library.
  • Configure A/B testing to validate content enhancements and optimizations to our websites and mobile apps
  • Manage weekly app content curation to drive repeat app usage. 
  • Perform audits of existing content to record and remove mentions of sunsetted products, images, brand ambassadors, claims, etc.
  • Assist with the management of the content architecture, and placement of content in the user experience. 
  • Partner with our Content Management team to grow our CMS as a production tool

You Are:

  • Knowledgeable of Contentful or a similar content management system (CMS), with advanced proficiency in content creation, editing, and administration. Able to navigate CMS interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
  • Familiar with project management & collaboration tools such as Confluence, JIRA, Slack and Monday.com to track progress, and collaborate with team members effectively. 
  • Service-oriented. You work quickly and collaboratively on technical projects, and provide an informed perspective on web best practices. 
  • Motivated to work hard in a fast-paced environment, and enjoy balancing numerous priorities and demands

You Have:

  • 3+ years of web publishing and content management experience (Wordpress, Contentful)
  • Strong understanding of SEO principles
  • Excellent written and verbal communication skills
  • Attention to detail and commitment to producing high quality work
  • Ability to work efficiently in a collaborative, fast paced environment
  • Experience with web user experience (UX) a plus

 

#LI-Remote

 

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated hourly range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!

An estimate of the current hourly range for US-based employees is
$30$60 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com. Please do not send resumes to this email address.

For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information. 

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4d

Facilitator, Learning & Development

DailyPay IncRemote, United States
Bachelor's degreeslackc++

DailyPay Inc is hiring a Remote Facilitator, Learning & Development

About Us:

DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations in Minneapolis and Belfast. For more information, visit DailyPay's Press Center.

The Role:

You’ll be a member of the Learning & Development Team within the Shared Services group, working closely with the DailyPay Customer Operations organization to facilitate its Training programs.

In this role you will help DailyPay support agents and specialists cultivate their skills and knowledge. You will create reference content and training material, facilitate training. The ideal candidate should possess excellent writing skills, be highly organized, proficient in time management, and be a great communicator.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

  • Create internal, Support Operations agent facing Knowledge Base (FAQ) content including support scripting (talk tracks)
  • Create Support Operations agent training modules: Instructor-led (ILT) and e-learnings
  • Create ad-hoc internal-facing communication content as needed: newsletters, email notifications, slack posts etc.
  • Conduct Training: in-person, which may require travel overseas; virtual sessions
  • Support Training initiatives at BPO sites: run Train-the-Trainer (TTT) sessions, observe (remotely/in-person) training and provide guidance; assist with New Hire nesting (ramp from training to production)
  • Partner with cross- functional teams to stay up to date on product and process changes to proactively update Support Ops reference (Knowledge Base) and training content
  • Proactivelly identify areas of improvement in Support Ops reference content (Knowledge Base) and training content

What You Bring to The Team:

  • Bachelor's degree (or equivalent experience) and a minimum of 2+ years of proven experience in a Learning & Development role
  • Strong editorial skill set, including both writing and editing (copy and developmental/strategic)
  • Strong proficiency with Google Suite and/or Microsoft Suite (Slides, PPT); experience with e-learning module creation a plus
  • Hands-on approach to stakeholder engagement and content creation
  • Understanding of effective teaching methodologies and tools; Experience with remote training/virtual learning a plus
  • You are a positive person, team player, collaborator, and an excellent communicator
  • You are organized and manage your time well to always deliver by deadline

What We Offer:

  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match

 

Pay Transparency.  DailyPay takes a market-based approach to compensation and compensation may vary depending on your location. U.S. locations are categorized into two tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation in addition to stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills and internal equity. 

National Compensation Range
$53,000$69,000 USD
Premium Compensation Range
$59,000$76,000 USD

 


 

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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4d

Head of Campaigning and Organizin

350 OrgRemote in 1 of 26 countries 350.org works
8 years of experience5 years of experience10 years of experienceslackc++

350 Org is hiring a Remote Head of Campaigning and Organizin

About 350.org 

350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns,grassroots organizing, and mass public actions are led from the bottom up by thousands of volunteerorganizers in over 188 countries. 350.org works hard to organize in a new way—everywhere at once,using online tools to facilitate strategic offline action. We want to be a laboratory for the best ways tostrengthen the climate movement and catalyze transformation around the world.The values thatguide and drive our work are listed here. 

350.org is an equal opportunity employer.350.org strives to be an inclusive and collaborative group ofpeople who bring a variety of approaches to the work we do. We’re committed to the principles ofjustice, and we try to build a safe workplace where everyone is treated fairly and enjoys workingtogether. We value new perspectives, ideas of all sorts, and different ways of working. Diverseperspectives and experiences improve the way 350.org carries out our work – including what wedecide to work on and how creatively/effectively we do that. We do our best to make staff positionsaccessible to all potential team members, regardless of race, national origin, ethnicity, age, disability,assigned gender, gender expression or identity, sexual orientation or identity, religion or creed,veteran status, marital or parental status, and genetic information. We also strive to include teammembers in communities most impacted by climate change or impacted by other kinds ofenvironmental, social, and economic injustice. 

About the Head of Campaigning and Organizing

The Head of Campaigning and Organizing is a member of 350.org’s Global Executive Team responsible for the overall strategic direction and leadership of the organization, and building an organizational culture, values and practices that are rooted in justice, equity, diversity and inclusion (JEDI). The Head of Campaigning and Organizing will be responsible for developing and executing global strategies for building a strong and powerful global climate movement, including strategies for campaigns, organizing, mobilization and movement support. The Head of Campaigning and Organizing will work hand-in-hand with the Head of Regions to share the responsibility of achieving our strategic goal of building a global movement rooted in regional contexts.  The Head of Campaigning and Organizing will supervise the Director of Movement Support and Director of Campaigns.

Duties and Responsibilities:

  • As a member of the Global Executive Team, set and communicate 350.org’s overall strategic and operational direction and ensure alignment across the organization. Translate 350.org’s strategic goals and Theory of Change into department goals with clear and measurable key performance indicators.
  • Provide strategic direction, broad campaign development and movement support. This includes the development and management of our collaborations with key global allies such as other global social justice movements, unions, advocacy and policy groups. 
  • Together with the Movement Support Director, develop and execute strategies for organizing and implementing global mobilizations and major events, strategically positioning 350.org’s role in the global climate justice landscape and building a broader and more diverse global base of partners and supporters. 
  • Support the development and implementation of strategies to help grassroots climate justice organizations build alliances, partnerships, and coalitions with other organizations to enhance their power and to achieve their goals. This includes supporting, training and incubating leaders and groups. 
  • Together with the Campaign Director, develop global strategies and build models for dismantling the flow of financial and political support to the fossil fuel industry.
  • Together with the Head of Regions ensure the global campaigning and organizing initiatives are aligned with regional plans.
  • Establish performance measures, monitor results and evaluate the effectiveness of the organisation’s campaigning and organising programs.
  • Oversee the creation and management of the department's annual budget. 

Minimum Requirements:

  • At least 10 years of experience in campaigning and organising work and 5 years of experience in analyzing emerging trends and opportunities, ideally in climate, environmental or energy justice, and building strategies and tactics for global campaign, movement building and mobilization. 
  • At least 8 years of experience in senior management or leadership roles.
  • A strong understanding of climate justice issues and commitment to ending the era of fossil fuels. 
  • At least 5 years of experience in global not-for-profit organizations.
  • Experience of designing and implementing campaigns or programs in the Global South
  • A deep understanding, experience in and commitment to justice, equity, diversity and inclusion (JEDI), anti-racism or anti-oppression work. Ability to manage across differences and work effectively with people from diverse racial, ethnic, class, age, gender, and sexual orientation backgrounds. 
  • Strong ability to think strategically and translate overarching strategies into department goals.         
  • Excellent interpersonal skills, including the ability to cultivate and establish partnerships with colleagues, external partners, media and other stakeholders.  
  • Excellent written and verbal communication skills, with an ability to translate complex data into clear and simple messages for a wide range of audiences.
  • Ability to manage complex projects and work across departments.
  • Ability to prioritize and focus effectively across a wide range of responsibilities.
  • Comfort and ease working in a fast-paced environment
  • Ability to demonstrate grace under pressure;
  • Strong ability to manage and work with remote teams from across the globe.
  • Strong commitment to climate justice, racial justice and other social justice issues. 
  • Fluent English.

Preferred but not required:

  • Experience running a large and diverse department and using organizational resources effectively
  • Familiarity with Google Suites, Zoom and Slack
  • Fluency in languages other than English, particularly in regions where 350.org works. 

Other Requirements:

  • This role may be required to travel domestically and internationally. 
  • This role is expected to work remotely with an ability to work across different time zones. 

We are looking for someone who is comfortable working both independently and in teams, highlyresponsive, and able to lead initiatives as well as take direction from others.  

Position Type: Full-Time 

Application Deadline:This job is open until filled, or the hiring manager determines that they can no longer accept applications. 

Start Date: flexible 

Compensation:Salary tier 5.1 Click here to view salary

Reporting Line: Managing Director

Location:Remote within:

No preference in US:Remote: in the following states CA, CO,CT, GA, MD, MA, ME, MT, NJ, NY, NC, PA, UT, VT, VA, WI, WA, or Washington, DC

No preference Global:Remote within the countries 350.org currently operates. Current countries are: Argentina, Australia, Belgium, Benin, Brazil, Canada, Colombia, Fiji, France, Germany, Indonesia, Italy, Japan, Kenya, Netherlands, Philippines, Poland, Senegal, Singapore, South Africa, Spain, Sweden, Taiwan, Trinidad and Tobago, United Kingdom 

Note: This position will be part of the 350PWU bargaining unit and subject to the terms and conditions of the collective bargaining agreement.

Applicants must have the legal authorization to work for any employer in their country of residence. We are unable to sponsorship or take over sponsorship of an employment visa at this time.

--

If you have suggestions for us on how to do this better, we really value your input and stronglyencourage you to write to us atjobs@350.orgwith the subject line ‘Hiring Feedback’.

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4d

WFO Resource Planning & Scheduling Analyst, Cash App

SquareSt. Louis City (Remote), MO, Remote
tableausqlslackc++

Square is hiring a Remote WFO Resource Planning & Scheduling Analyst, Cash App

Job Description

The Role:

The WFO Resource Planning & Scheduling Analyst plays a crucial role in Cash App's Customer Contact Operations, ensuring smooth staffing execution and exceptional service levels. You'll combine expertise in short-term forecasting and scheduling, partnering with various teams to provide clear visibility into staffing needs for the next six weeks.

What you'll do:

  • Develop accurate short-term staffing forecasts using data-driven insights on demand patterns, efficiency, and potential challenges.

  • Partner with the Long-Term Planning and Vendor leadership teams to effectively integrate new initiatives, business workflow changes, and current trends into our immediate forecasting strategies.

  • Create and optimize staffing schedules to ensure sufficient coverage across various shifts, balancing the needs of the business with employee preferences and constraints.

  • Collaborate with Operations, Vendor Leadership, and other teams to understand and incorporate business initiatives, special events, and other factors affecting short term staffing and performance

  • Manage agent scheduling, including shift bids, holiday planning, and time-off requests.

  • Ensure that schedule information in the Workforce Management system is meticulously maintained for accuracy and completeness.

  • Analyze schedule gaps, optimize staffing resources, and plan offline activities to meet service level targets.

  • Develop and present insightful reports that provide a comprehensive analysis of weekly and monthly scheduling performance, including efficiency, shrinkage, and coverage, along with remediation plans for any identified challenges.

Qualifications

We're looking for someone who:

  • Has 5+ years of experience in short-term forecasting, scheduling in a multi-channel contact center environment, including experience forecasting and scheduling for back-office teams.

  • Provide oversight and analysis of vendor schedule performance to ensure efficient staffing

  • Thrives in a fast-paced environment and enjoys tackling complex challenges with strategic thinking and analytical skills.

  • Has expert level knowledge of scheduling with the ability to build schedules manually

  • Can tell meaningful, actionable, and valuable data stories to Senior C-suite level executives

  • Possesses excellent interpersonal skills, integrity, and a strong customer service mindset.

  • Demonstrates a passion for continuous learning and thrives in both independent and collaborative settings.

  • Has basic proficiency in GSuite (Docs, Sheets, Calendar, Gmail), Slack, MS Office (Excel), and Workforce Management software.

A bonus if you have:

  • Working knowledge of SQL, data visualization tools like Tableau or Looker, and business intelligence tools like Microsoft BI or modeling tools.

  • The ability to work a flexible schedule that may adjust to meet the needs of our 24/7 operation.

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4d

Organizing Program Manager

Swing LeftUnited States Remote
slack

Swing Left is hiring a Remote Organizing Program Manager

Overview

Swing Left and Vote Forward are hiring an Organizing Program Manager. This role helps to ensure that Swing Left and Vote Forward volunteers are engaged and mobilized to take action by supporting the grassroots organizing program and managing volunteer leaders and groups.

Swing Left’s organizing program supports volunteer leaders to build, lead, and engage groups of volunteers in their communities to help elect Democrats in the most competitive races through canvassing, phone banking, and letter writing. The program aims to recruit volunteers to start new Swing Left groups, and provides support and high-impact voter contact opportunities to our community of about 450 existing, mission-aligned groups.

The Organizing Program Manager reports to the Senior Director, Organizing and is an at-will position that we anticipate will end after the 2024 election cycle, with the possibility of extension.

About Swing Left

Swing Left is a national grassroots organization working to elect Democrats in the most competitive federal and state elections. We make it possible for anyone to make a big impact on the elections that determine the balance of power in our country, by volunteering and donating in key races. Since launching in 2017, Swing Left volunteers have raised more than $80 million for Democratic candidates, civic organizations, and voter mobilization efforts, and made more than 44 million combined phone calls, door knocks, and handwritten letters sent to voters via its affiliate Vote Forward and their partners.

About Vote Forward

Vote Forward is a nonpartisan organization that builds tools to encourage Americans to vote. We work to increase the participation of traditionally underrepresented groups in the electorate, and to increase civic engagement among the public at large by supporting the volunteers working to engage these voters. Since 2018, more than 250,000 grassroots volunteers have used the Vote Forward platform to send handwritten letters to more than 30 million prospective voters to encourage them to register to vote and turn out for elections. Vote Forward is closely affiliated with Swing Left.

Hiring process overview

  • Applications will be reviewed on a rolling basis
  • We aim to close the application by April 5, 2024
  • This process will include a short written exercise in addition to two interviews via Zoom
  • We aim for interviews to take place between April 8 - 26
  • Expected start date: Early - Mid May
  • This timeline is subject to change. We will communicate about our expected timeline as the process progresses, and all candidates should expect to receive communication from our team regarding their application status. Our intention is to keep candidates in the loop as we work through each stage equitably and as efficiently as possible

Responsibilities

Manage the development, implementation, and execution of organizing programs

  • Manage Swing Left volunteer leaders and groups; provide support around organizing tactics and deliverables to develop volunteer groups in alignment with Swing Left’s mission and organizing strategy; communicate directly with volunteer leaders via Slack, email, and meetings to answer questions and address needs
  • Plan, recruit for, and execute in person and virtual volunteer events, including canvass launches, training events, and bus trips
  • Identify and manage new volunteer leaders and grassroots groups in collaboration with the organizing team
  • Manage the organization’s relationships and communications with campaigns and electoral entity organizing staff within assigned regions
  • Collaborate with the Senior Director, Organizing to track, evaluate and analyze progress, optimize organizing programs, and identify new strategies to continuously improve programs
  • Support the planning process as it relates to grassroots outreach and capacity building for the current cycle in collaboration with the organizing team and across departments
  • Support part-time Organizing Coordinators to ensure their success in supporting local volunteer leaders and the emergence and strengthening of new local groups

Successful Organizing Program Manager candidates will have

  • A strong commitment to our mission and values
  • A demonstrated commitment to equity and belonging across all identities including but not limited to race, gender, sexual orientation, age and ability. A specific track record of a commitment to BIPOC communities
  • One - two cycles of electoral organizing experience, and at least one cycle of experience specific to grassroots volunteer organizing
  • Demonstrated experience and understanding of voter contact (including door knocking, high traffic canvassing, and phone banking) and electoral organizing strategies (including recruiting volunteers, team building, and managing volunteer leaders)
  • Strong project management and organizational skills
  • Strong written and verbal communication skills
  • Strong time management and prioritization skills
  • ​​High level of comfort with tools and technology used to support organizing (including Slack, VAN, email, social media platforms, and phone banking platforms)

Working at Swing Left and Vote Forward

The Organizing Program Manager is a full-time, exempt, and remote position that we anticipate will end after the 2024 election cycle (end of year 2024), with the possibility of extension. The pay range for this position is $64,000 - $66,000/year. We provide cost of living compensation increases at the beginning of each year.

There is minimal travel expected for this position. Our team plans to have an in-person meeting in early May, and there may be an opportunity to support an organizing event in the fall, depending on location. Organizing related travel plans are made in collaboration with the staff member.

In addition to health, dental, vision, and retirement benefits, Swing Left and Vote Forward’s benefits package includes a professional development fund, a remote work fund, and a technology stipend for all employees. We have an unlimited time-off policy, a flexible medical and parental leave policy, and our office is closed for approximately 25 business days each year. We are happy to answer any questions you have about our benefits and policies in interviews.

We are an equal opportunity employer and seek applications from all qualified candidates who are eligible to work in the United States. However, we are not able to sponsor visas at this time. We use E-Verify during onboarding to complete the I-9 Employment Eligibility Verification.

We welcome all applicants regardless of age, citizenship, gender identity or expression, national origin, pregnancy status, race, religion, sexual orientation, veteran status, or any other differences.

Please note the best way to express interest in this position is to submit an application––this is the most effective way for our team to review and process applications fairly and efficiently.

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5d

Customer Support Specialist

Retail ZiplineCanada Remote
mobileslackiosandroid

Retail Zipline is hiring a Remote Customer Support Specialist

Zipline is looking for a Customer Support Specialistto help us continue to deliver the responsive, friendly, first-class customer service that our customers love and appreciate! This individual will be responsible for supporting our customers in the PST timezone.

At Zipline, our Customer Support Specialists serve on the front lines by answering questions, resolving issues, responding to feedback, and troubleshooting technical problems through live chat (Intercom) and email. For this role, we are looking for someone who will provide gold-standard support for our growing customer base to ensure all their questions are answered in a timely manner.

The Customer Support team works remotely in set shifts and for this role, we’re looking forfull-time Tuesday - Saturday from 9am - 6pm PST with a one-hour break. A large majority of the Zipline customer base is in the retail sector and as a result, holiday coverage and scheduling may be required (with additional compensation).

If you are an empathetic, friendly, and outgoing person who is passionate about providing best-in-class customer support, then you are who we’re looking for!

Key Responsibilities

  • Provide primary front-line support as a Tier 1 Customer Support Specialist
  • Promptly respond to customer questions, issues, comments, and feedback via Intercom live chat or email
  • Handle customer requests and questions with a thoughtful, friendly, and empathetic tone.
  • Immediately escalate technical issues and bugs to Tier 2 Customer Support Engineers
  • Collaborate with colleagues across the organization to find solutions to customer issues
  • Identify common issues and escalate them to management, along with possible suggestions for improvement, wherever possible
  • Maintain a polite, helpful, and professional manner at all times
  • Obtain and share customer feedback with colleagues and other departments so that products and services can be improved
  • Familiarize yourself with new products and services as they are introduced
  • Attend training and meetings as required
  • Provide assistance with training for new Customer Support hires
  • Help create and maintain internal and customer-facing documentation

Must-haves:

  • Availability to work Tuesday-Saturday from 9am-6pm PST
  • Flexibility to accommodate holiday coverage/scheduling (on a rotational basis with extra compensation)
  • Previous experience in a Customer Service role
  • Previous experience working at a SaaS or technology company
  • Experience with help desk software, such as Intercom, Zendesk, etc. is preferred
  • Proficiency with applications such as Slack, Basecamp, Zoom, GitHub, etc. preferred
  • Familiar with supporting applications on mobile and desktop experiences (namely Mac/Windows, iOS, Android, Different browsers)
  • Outstanding listening and writing skills; Clear, thoughtful, and friendly writing style
  • The ability to respond appropriately and quickly under pressure
  • Sound judgment and excellent problem-solving skills
  • A positive attitude and the ability/desire to build relationships with our users
  • A keen ability to translate complex concepts into simple and intuitive communication.
  • Team player with excellent collaboration skills to build relationships across the company -- both ours as well as our customers.
  • Demonstrates work behaviours such as self-motivation, dependability, adaptability, flexibility and dedication


Nice-to-haves:

  • High school diploma/GED/Bachelor’s Degree
  • Retail experience is an asset, but not required
  • Previous experience working remotely
  • A passion for using gifs, emojis, and other razzle-dazzle in your written communications
  • A great sense of humour!

Employee Benefits

  • Stock Options
  • Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
  • Paid Parental Leave Benefit
  • Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
  • 401(k) Retirement Plan
  • 100% Paid Life and Long-Term Disability Insurance

The “Extras”

  • Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
  • Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
  • Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
  • Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
  • Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favourite coffee spot.

A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy. Each request is then reviewed by your manager and a decision is made with all of the appropriate business considerations accounted for. Typically, we see Zipliners using 15-25 days per year, and it’s important to note that time off is not unlimited.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Got More Time, here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded. We come together as a company every week for our Wednesday Socials, where the topic can be a classic “Standup” format, a micro-learning around burnout and mental health, followed by discussion, silly trivia…and anything in between! Some Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all expert Zoom navigators, and love the freedom of working from anywhere, using technology to connect.

With Zipline, retail employees feel more connected, understand the role they play in the brand’s mission, and feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers whose jobs and needs are often underrepresented.

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve how this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo.

Help us retool retail, and Keep Today on Track™

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5d

Training and Development Supervisor (Volunteer/Remote)

Abuse Refuge OrgWesterville, OH, Remote
Bachelor's degreeDesignslack

Abuse Refuge Org is hiring a Remote Training and Development Supervisor (Volunteer/Remote)

Job Description

Responsibilities of a T&D Supervisor include:

  • Actively search, creatively design and implement effective methods to educate and enhance performance to improve the productivity of the organization’s volunteers

  • Oversee a growing team of T&D Coordinators

  • Attend weekly management meetings, organizational bi-weekly calls and team bi-weekly calls and provide project updates to the Department Manager

  • Conduct interviews for T&D Department in conjunction with Human Resources 

  • Develop effective and engaging training materials that utilize a variety of media

  • Research learning and performance software compatible with the non-profit environment and provide solutions for improving existing software as applicable

  • Conduct follow-up studies on completed training materials to evaluate and measure the effectiveness of the product(s) produced by T&D

  • Exemplify the desired culture and philosophies of ARO in alignment with its values of compassion, empathy, expertise, confidentiality, integrity, enlightenment, courage, and loyalty

  • Work effectively & efficiently individually and in collaboration as a member of a team

Qualifications

Here’s what we’re looking for:

  • Bachelor's degree or equivalent work experience within training and development, illustration, or relevant field of study

  • Certified Professional in Learning and Performance (CPLP) credential preferred

  • SHRM Certified Professional (SHRM-CP) or equivalent preferred

  • Effective leadership skills to ensure projects, initiatives or other work functions are performed successfully

  • Strong interpersonal, communication and presentation skills

  • Willingness to mentor and be mentored

  • Working knowledge with a variety of multimedia training platforms and methods

  • Ability to evaluate and research training options and alternatives

  • Working knowledge of Zoom meetings, Slack and Asana preferred

  • Adept with a variety of multimedia training tools and methods

  • Ability to design and implement effective training and development materials

  • Must be available to volunteer 10-15 hours a week


 

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5d

Director of Product Marketing

PindropUS - Remote
remote-firstmarketoB2Bsalesforceslackc++

Pindrop is hiring a Remote Director of Product Marketing

Director of Product Marketing

US-Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

 

What you’ll do 

As the Director of Product Marketing at Pindrop, you’ll play a crucial role in leading product positioning, the product launch processes, customer insights and more! This is a critical role at the nexus of Marketing, Product and Sales, with substantial potential to impact company growth. In this position, you will be involved at the earliest stages of product development including market analysis and voice of the customer, product positioning and the creation of core internal and go-to-market strategies. Our ideal candidate will have extensive experience in enterprise B2B/SaaS product marketing, preferably at category-creating, fast-growing companies, and an understanding of the technology and security industry.

  • Collaborate with product management and marketing communications to develop product positioning and messaging that resonates with our target buyer personas.
  • Understand and document our buyer’s process, including where they get information and the who, what, when, and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn.
  • Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers.
  • Assess the effectiveness of the marketing programs that support your products on an ongoing basis, and report back to the business on required changes.
  • Plan the launches of net-new products and releases of existing products, and manage the cross-functional implementation of the plan.
  • Market intelligence—be the expert on our buyers, who they are, how they buy, and their key buying criteria.
  • Act as the primary thought leader for the products you support externally, including speaking engagements and written works.
  • Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral; and teach them how and when to use them.

Become a deep product expert, capable of conducting demos and create product based content rapidlyDevelop programs and campaigns to push into new vertical markets, expand into new geographies, and push new products into new markets. Understand and document customer buying cycles, personas, and competitive landscape—be an expert on our competition and how they are positioned.Understand highly complex ideas and product and be able to communicate those to a non-technical audienceConstruct and Analyze program KPIs and results as well as make recommendations for future improvementsIdentify and develop effective marketing and sales collateral – using both internal and agency resources – for use on the Web site and in campaignsResearch and select appropriate vendors to ensure successful and timely project completion

Who you are

  • You are a strategic thinker and a tactical executor
  • You create game winning strategies
  • You are a terrific storyteller and writer
  • You are customer driven with a passion for understanding our customers
  • You don’t know the meaning of analysis paralysis, you try then iterate to improve 
  • You are a strong public speaker, comfortable in front of a variety of audiences
  • You are an excellent people leader and team player
  • You are resilient in the face of challenges, change, and ambiguity
  • You are optimistic and believe that you can make a problem into a solution
  • You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
  • You take accountability, do the things you say you’ll do, under-promise and over-deliver
  • You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

  • 7+ years of B2B SaaS product marketing experience with at least two years of experience in a market-facing role (e.g., delivering presentations to customers and prospects, conducting competitor analysis and market research)
  • 3+ years experience marketing solutions and developing winning go-to-market strategies in the security, authentication, voice, or cloud contact center markets
  • Comfortable using collaboration, CRM, and marketing automation tools such as Slack, Salesforce, Marketo, DemandBase, and Google Analytics.
  • Exceptional ROI-tracking skills, able to prove what is –or isn’t—working
  • Bachelor’s degree in business or marketing, and MBA preferred, or equivalent experience.
  • Marketing experience with technically complex product, software or SaaS offerings

 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. You will have an incredible opportunity to help build our product marketing function from the ground up.You will be the glue between Marketing, Product and Sales, with substantial potential to impact our company growth.

Within 30 days you’ll

    • Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
  • Meet with our Product and Engineering team. Start build a strong relationship with all our product managers to better understand our products and solutions 
  • Familiarize yourself with our competitors  - Who are they, and how are they positioned? 
  • Understand Pindrop positioning, market opportunity, and our products/features

Within 60 days you’ll

    • Develop an understanding of our buyer personas – Who are they? Where do they get their information? What drives the decisions that they make? How do they buy?
  • Meet with sales team and establish relationships with all or our AE, SDR’s, and BDR’s 
  • Understand what’s been products are being developed and begin to strategize plans for 2024
  • Take ownership over 1-2 products – Assess the effectiveness of current marketing programs (that support your products). Start to develop positioning / messaging for to-be-launched products that will resonate with our target buyer personas
  • Within 90 days you’ll 
    • Make recommendations to leaders on how to improve our product positioning and go-to-market strategies– Share your winning strategies and GTM plans with the executive team and begin putting them into action.
    • Work closely with your marketing colleagues todevelop marketing plans for the products you support
    • Work with your manager to establish clear and attainable OKRs for product marketing

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

  • Competitive compensation, including equity for all employees
  • Unlimited Paid Time Off (PTO)
  • 4 company-wide rest days in 2024 where the entire company rests and recharges!
  • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
  • Best-in-class Health Savings Account (HSA) employer contribution
  • Affordable vision and dental plans for you and your family
  • Employer-provided life and disability coverage with additional supplemental options
  • Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
    • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
  • Identity protection through Norton LifeLock
  • Remote-first culture with opportunities for in-person team events
  • New hire and recurring monthly home office allowance
  • When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
  • Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
  • Company holidays
  • Annual professional development and learning benefit
  • Pick your own Apple MacBook Pro
  • Retirement plan with competitive 401(k) match
  • Wellness Program including Employee Assistance Program, 24/7 Telemedicine

 

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

  • Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
  • Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
  • Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
  • Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
  • Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

 

 #LI-Remote

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5d

Mid-Level Visual Designer (12 Month Contract)

MozillaRemote UK
figmaDesignslackc++

Mozilla is hiring a Remote Mid-Level Visual Designer (12 Month Contract)

This is a 12-month Fixed term Contract

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distributeopen-sourcesoftware that enables people to enjoy the internet on their terms.

Our team

We're an international group of makers, builders and doers who still believe in the original promise of the internet — a place to find purpose and happiness and freedom. The Creative Studio partners with marketing to test and learn our way to compelling, needle-moving campaigns, content and creative assets for our core brands: Mozilla, Firefox and more to come. We're the stewards of these product brands — and all of them are on the precipice of change.

Our Studio team has insight into all of the business strategies and initiatives at Mozilla and its different products. It’s a dynamic and exciting team that helps to craft public perception of issues like online privacy and responsible tech and make those topics relevant and accessible to our audiences.

The Role

As a Mid-Level Visual Designer on the European marketing team, you will play a central role in shaping the way Mozilla and its products, like Firefox, show up in the world – specifically in Germany, France and the UK – and how we communicate with our audiences.

You will work closely with our Head of Creative Studio in Europe to bring to life our brand across all our marketing touchpoints. Your design work will help establish and evolve a connected, compelling experience for our European audiences from getting their attention out in the world to bringing them into our brand and products. You will conceptualize, develop, design and complete our marketing campaigns including work on a variety of guidelines and narratives across digital and print surfaces. You will co-own our design vision to help scale our team's work and contribute to the healthy operations of the Studio Team. You will design consumer facing content and brainstorm creative ideas with the team, based on data points that will be regularly shared with you.

You Are

  • Passionate and analytical Visual Designer with a keen attention to detail
  • Able to create strong concepts and bring them to life
  • Diverse portfolio demonstrating experience in digital ads, websites, and print
  • Comfortable with asking questions and interested in creating user-centered, trend-setting experiences
  • Creative problem solver capable of making informed decisions on both small and large scales
  • Able to handle large design projects ensuring cohesiveness across all assets
  • Proficient in visual storytelling across various marketing channels and mediums
  • Experienced in shipping consumer-facing creative campaigns, contributing from concept through to final production
  • Motivated and curious, with a desire for continuous growth in technical skills, design knowledge, and creative output

You will

  • Collaborate closely with key partners to grasp creative briefs, develop and refine concepts, and swiftly deliver digital experiences.
  • Develop a creative strategy and briefing to guide external partners such as freelancers and creative agencies.
  • Establish clear systems and toolkits for streamlined campaign and project execution.
  • Concept and craft original designs for out of home campaigns as well as digital channels such as social media, landing pages, emails, ads, App and Play stores, and more.
  • Facilitate brainstorming sessions and pitch content ideas that support the bigger message and connect the dots to our EU marketing strategy.
  • Vet, onboard and brief agencies and freelancers on various projects.
  • Use data and research, like performance metrics, user testing and A/B test results, to improve creative work.
  • Advocate for the importance of user centered design and consumer quality experiences and demonstrate solutions to internal and external partners.
  • Participate in weekly all-marketing meetings and other cross-functional meetings, create presentation decks and represent the work of the European marketing team to the wider organization.

Your Professional Profile

  • 5-7+ years of professional experience in graphic design and leading external agencies and freelancers
  • Strong portfolio of visual design, including marketing campaign design
  • Experienced visual design skills: typography, composition, color, accessibility and design systems
  • Experience art working, crafting and shipping printed marketing and digital marketing for consumer facing products
  • Experience in concepting and driving brand campaigns
  • Excellent collaboration & time management skills; communication &
  • presentation skills; experience in working collaboratively in an international environment.
  • Comfortable designing in an open, shared environment and presenting work to large and small groups
  • Ability to become proficient and work from various brand guidelines or toolkits
  • Experience in working on a distributed team and working cross functionally
  • Versatile, growth mindset
  • Proficient in English (our workplace language is English, but your focus will be on content for Germany and France. German or French language skills are a plus.
  • Experience working in Figma and Adobe Creative Suite is a requirement.
  • Strong Storytelling skills
  • Pluses
  • Experience setting up creative user testing and research
  • Video or storyboarding experience
  • Video editing, motion, illustration or photography skills.
  • Working at Mozilla
  • We're a remote-friendly team with colleagues working from home, co-working spaces or (COVID permitting) Mozilla offices around the world. Video conferencing, Slack chats and shared documents keep everyone in the loop and make sure everyone feels included.

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations,gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: D

#LI-DNI

Req ID: R2512

To learn more about our Hiring Range System, please click this link.

Hiring Ranges:

Remote UK
£46,000£60,000 GBP

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5d

Houdini Artist

Epoch GamesWinston-Salem, NC, Remote
slack

Epoch Games is hiring a Remote Houdini Artist

Job Description

In this volunteer position you will be asked to use already-created Houdini procedural tools we've developed, and perhaps update and created your own, for The Lays of Althas: Sundered Order (LoA:SO) for Unreal Engine 4 (UE4). We are especially looking for someone who already has a working Houdini Indie license. Past experience with Unreal Engine is recommended, but not required.

We have what we call our Tunnel Tool, a Houdini Tool used to create 3D Cave Interior Assets that are imported into Unreal Engine. We need someone that can not only use it to create more custom Cave Assets for us, but also who can update it.

Communication is key to a smooth and efficient pipeline. You must be able to communicate clearly and effectively with other team-members. Don't be afraid to ask questions. We are an English-speaking team, so English fluency is a must. All of this is especially important for Level Designers as we expect them to communicate with 3D Artists letting them know assets that are still needed.

Other duties include following team policies (given through team orientation as upon acceptance to the team) as well as attending meetings through Slack (our instant message program that we use to communicate).

Qualifications

Minimum Requirements:

  • Valid Houdini Indie License
  • Houdini Tool experience, used for creating Procedural Development tools to be used in Unreal Engine

Recommended Requirements:

  • Unreal Engine 4 (UE4) experience

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5d

Security Operations Analyst

LatticeSF, NYC, Remote
remote-firstjiraslackc++AWS

Lattice is hiring a Remote Security Operations Analyst

This is Security at Lattice

As part of Lattice's security team, your role will focus on Governance, Risk, and Compliance.You’ll work closely with others on the team, as well as colleagues in Legal, Procurement, Sales, IT, and Engineering to respond to requests, streamline processes, and reduce organizational risk for both Lattice and its customers. This is a great growth opportunity role, enabling you to enhance your skill sets by triaging security alerts, assisting in customer questionnaires and audits, performing vendor risk assessment, and learning new security tools and mitigation techniques. Our ideal candidate has a background in IT and/or Security, and is an enthusiastic learner with a positive attitude and collaborative working style. 

What You Will Do

As a Security Operations Analyst you will be responsible for helping to streamline security and compliance requests, controls, and oversight within the organization. You’ll have a large amount of autonomy and an ability to make a significant impact in a successful, growing startup!

  • Triage production environment security alerting
  • Triage customer questions and questionnaires
  • Oversee security, compliance, and privacy training
  • Assist with orchestrating and managing SOC2 audits
  • Assist with vendor risk assessments
  • Manage Customer Trust Center requests and enhancements
  • Manage Sales support resources and documentation
  • Assist with Vulnerability Management visibility, dashboarding, and communications
  • Provide tuning and troubleshooting assistance to IT for security related IT applications, such Anti-Virus / Malware Protection, Endpoint Management, Access Management, VPN, and/or Network Proxy applications

What You Will Bring to the Table

There’s no such thing as a perfect candidate. We expect you to possess some combination of the following:

  • 3+ years of experience in security or related fields
  • Ability to communicate and collaborate effectively with internal business stakeholders 
  • Project management and process documentation experience
  • Experience implementing JIRA service desk dashboarding, tracking & reporting
  • Experience to SOC2 controls and/or audits
  • Experience with vendor procurement processes
  • Experience implementing, administrating, and/or providing guidance on security related IT applications, such as Anti-Virus / Malware Protection, Endpoint Management, Access Management, VPN, and/or Network Proxy applications
  • Understanding of authentication protocols and frameworks to include OAuth, OpenID, SSO/SAML, and AWS IAM
  • Understanding of continuous integration / continuous deployment processes and tools

 

The estimated annual cash salary for this role is $98,000 - $139,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

#LI-Remote

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning ????– and Lattice is building the tools to empower those people-centric companies.

Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line ????. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Slack, Robinhood, and Gusto. 


Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance withLattice's Job Applicant Privacy Policy.

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5d

Senior Full Stack Drupal Engineer

Agile SixRemote
agiledrupalDesignslackgraphqlapiUXqagitrubyc++cssjavascriptbackendfrontendNode.jsPHP

Agile Six is hiring a Remote Senior Full Stack Drupal Engineer

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where people feel valued, self-managed, and love to come to work.

The role

Agile Six is looking for a Senior Full Stack Drupal Engineer to join a highly collaborative Agile team. Our team works with the Department of Veterans Affairs to drive improvements to the Veteran experience across their digital platform, VA.gov.

Our ideal candidate has extensive recent Drupal experience with Drupal 9 and 10 and a strong grasp of object oriented principles of PHP. We are looking for an engineer with demonstrated experience learning new tools, languages and frameworks. We tackle a wide range of challenges and regularly step outside of our comfort zones — and are looking for a candidate excited to do the same. Most importantly, we are looking for someone who wants to work on important problems that have a lasting impact on millions of users and make a difference in our government!

Our work:

VA utilizes Drupal as an API which serves data to a number of systems. This team’s mission is to provide a modernized, accessible, single source of truth about available VA locations, services, and benefits to Veterans, as well as to provide a modernized, accessible Drupal CMS user experience to Editors creating and maintaining that content.

The VA follows the U.S. Digital Services Playbook and "Default to Open", therefore project repositories are fully open source:

Responsibilities

  • Collaborate with a remote cross-functional team to deliver well-performing and scalable services and components
  • Grasp the overall technical landscape and offer guidance on solution direction, architecture, and tradeoffs
  • Identify client needs and 'meet them where they are’ through empathy, mentorship and advice
  • Mitigate technical, resource, and timeline risks
  • Conduct peer code reviews, including evaluation of regression testing and test coverage, adherence to acceptance criteria, and code best practices
  • Complete high-complexity tasks both independently and collaboratively as neede
  • Participate in testing and QA, including writing of automated unit, system, performance, functional tests and manual testing efforts
  • Support the practice of engineering within the larger company as needed

We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

Basic qualifications

  • 10+ years of full-time experience as a Software Engineer
  • 4+ years of production experience with Drupal
  • Experience using Composer
  • Experience writing PHPUnit, Kernel, and Functional tests
  • Experience working collaboratively in an Agile, cross-functional team
  • Solid foundation in software engineering fundamentals and best-practices, including object-oriented programming, design patterns, CICD, and writing automated tests and testable code
  • Experience working in different areas of the software stack and solving a variety of engineering problems
  • Ability to adapt to new languages and technologies to solve problems
  • Experience with accessibility requirements, standards, and testing tools
  • Experience with Git and GitHub or other source control systems
  • Has lived and worked in the United States for 3 of the last 5 years

Additional desired qualifications

  • Familiarity with GitHub Actions and their use in CI/CD workflows
  • Familiarity with modern Javascript and Node.js and an ability to contribute to a Javascript codebase
  • Familiarity with static site generators and other front-end frameworks (i.e. Next.js, Gatsby)
  • Experience with CSS Preprocessors
  • Familiarity with Section-508 and WCAG 2.1AA Accessibility requirements, standards, and testing tools
  • Experience working with government agencies
  • You are a U.S. Veteran

 

Salary and Sixer Benefits

To promote equal pay for equal work, we publish salary ranges for each position.

The salary for this position is $159,839-$168,036

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not bossy), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “We build better by putting people first”.

All Sixers Enjoy:

  • Self-managed work/life balance and flexibility
  • Competitive and equitable salary (equal pay for equal work)
  • Employee Stock Ownership (ESOP) for all employees!
  • 401K matching
  • Medical, dental, and vision insurance
  • Employer paid short and long term disability insurance
  • Employer paid life insurance
  • Self-managed and generous paid time off
  • Paid federal holidays and Election day off
  • Paid parental leave
  • Self-managed professional development spending
  • Self-managed wellness days

Hiring practices

Agile Six Applications, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States. Unfortunately, we are unable to sponsor visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to careers@agile6.com. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.

 

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