About Us

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people. 

That success is driven by Kalderos’ greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That’s where you come in! 

We're looking for a Customer Success Manager to recruit and lead covered entity stakeholders through the adoption and production use of our drug discount and rebate products and solutions. You will work with covered entities, health systems, and state and federal agencies to bring transparency and trust to drug discount programs. You will play a vital role by supporting operations to achieve customer satisfaction and growth to ultimately drive retention and expansion of our covered entity network. Kalderos provides the resources and training to become successful in this professional role with high exposure to our top sales executives, our centers of excellence, and founding team members. Our commitment to customer success is delivered by fostering proactive partnerships and providing best-in-class solutions. Our ideal Customer Success Manager is a strategist, organizer, and executor who is passionate about getting things done on-time and with a high degree of excellence and foresight. The Customer Success Manager loves problem-solving, achieving and exceeding revenue objectives, is about building and maintaining relationships, and is driven to produce only the highest quality customer experience.

What You'll Do:

• Recruit and support covered entities through onboarding and production operations as they use our products and solutions that optimize and comply with the Medicaid Drug Rebate Program (MDRP) and the 340B Drug Discount Pricing Program
• Proactive account monitoring and stakeholder engagement/management
• Troubleshoot and solve issues that arise with covered entities use of the Kalderos solution
• Work alongside key stakeholders in product, sales, and design as subject matter expert (SME) to ensure full adoption and high utilization of Kalderos solutions to achieve optimal business value
• Identify opportunities to build greater efficiency and effectiveness into critical execution activities
• Keep covered entities informed on new features, functions, and procedure changes with Kalderos’ software
• Gather and assemble information for customers and internal stakeholders for status updates and business reviews
• Report and monitor success through key metrics presented in business reviews and customer satisfaction survey results
• Identify and build greater efficiency and effectiveness into critical execution activities
• Routinely review data and related reports to ensure quarterly objectives are met
• Schedule and host meetings with covered entities and internal stakeholders for status updates and business reviews
• Raise critical covered entity concerns and work with design, product, and data management teams to resolve key issues in a timely manner
• Solicit covered entity feedback, identify process improvement opportunities, and recommend system enhancements
• Craft and develop messaging campaigns to proactively engage with new and existing stakeholders
• Author and review help center articles, frequently asked questions (FAQs), and social media posts to assist covered entities with the proper use of our solutions and understanding our vision to redefine how healthcare performs and operates

What You'll Bring:

• Bachelor’s degree in pharmacy, business, science, technology, healthcare administration field or equivalent work experience
• 5+ years of customer success, implementation, or system onboarding experience
• Strong project management skills with ability to effectively handle multiple escalations and priorities at once
• High level of proficiency with an office suite (such as Google for Business Applications or Microsoft Office)
• Proven track record of establishing oneself as a strategic trusted advisor to key covered entity stakeholders
• Ability to articulate complex concepts to varying audiences with excellent communication skills
• Ability to effectively communicate in person or via virtual meeting and collaboration software
• Strong analytical skills with the ability to process and interpret product utilization data and customer requirements, to help drive adoption and ROI
• Excellent organization skills with ability to work independently, prioritize and multi-task with minimal direction
• A sense of timeliness and urgency to address issues and resolve them expeditiously
• High standards for excellence and strict adherence to policies, controls, procedures, and timelines

Set Yourself Apart:

• Advanced degree in pharmacy, life science, healthcare administration, or accounting
• Registered pharmacist operating in a clinical or retail setting
• 3+ years experience with the 340B program and/or the Medicaid Drug Rebate Program (pharmacies, hospitals, clinics, PBMs, state/federal agencies)
• Project Management certification or methodology training (PMP, PRINCE2, SAFe, or equivalent)
• Working knowledge of retail pharmacy, hospital pharmacy billing systems, or EMR/EHR

Expected Salary Range: $85,000 - $100,000 base + commission

____________________________________________________________________________________________

Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It’s Like Working Here

• We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
• We empower each other and believe in ensuring all voices are heard.
• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
• We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more:https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Kalderos participates in E-Verify.

Hiring Locations: Remote Canada, US (Eastern/Central time zones preferred but not absolute)

The Company

MZLA Technologies Corporation (MZLA), a wholly-owned subsidiary of Mozilla Foundation, runs the Thunderbird Project and develops related software and services. Thunderbird is a global, free, and open source email client that has grown significantly in donations, staff, and aspirations since its launch 20 years ago. We are expanding our team as we broaden our product and service offerings, committed to delivering best-in-class productivity solutions independent of big tech influence.

The Opportunity

We’re committed to creating an amazing experience for our users, and you’ll play a key part in this effort. As Sr. Software Engineer, Web Services, you will be working with our existing staff and community members from all over the globe. Your work supports the mission and objectives of MZLA Technologies Corp and the Thunderbird Project and is instrumental in developing our web-focused offerings. We’re a new team building subscription services that bring Thunderbird beyond email.

This is a remote,full timeposition. You are expected to have excellent written communication skills and coordinate your work over email, video conferencing, Matrix, Slack, Github and Bugzilla.

What You’ll Do

• Write code and tests, build prototypes, tackle problems with no clear solution, collaborate with other designers and engineers as part of a global, distributed open source development team. This will involve technical decision making, code reviews (receiving and giving), engagement with contributors, planning and other collaborative practices.
• Along with our designers and product lead, build and deploy prototypes and experiments that improve the workflows and conversions on our websites.
• Investigate and justify technology choices, including implementing new systems around security, logging, performance and accessibility.
• Independently identify and deliver technical and architectural improvements
• Build out our analytics and help us drive decisions based on user-generated data.

What You’ll Bring

• 5+ years of experience in a Sr Software Engineer role.
• 5+ years working experience with JavaScript/TypeScript, HTML and CSS.
• Excellent proficiency with JavaScript both with and without frameworks.
• 2+ years of Python 3
• Experience building backend web services
• Experience working on the full software development life-cycle, from product inception to customer delivery
• The ability to translate wireframes, style guides and design direction into polished, production ready visual experiences.
• Awareness of the need for accessibility in implementation and a willingness to collaborate with designers to deliver inclusive experiences.
• Interest in and ability to work with a distributed team (requires good asynchronous written communication skills as well as good verbal communication skills).
• Commitment to our values:

• Passionate about fostering openness and transparency within an open-source community
• Demonstrates a collaborative and team-oriented approach
• Motivated by curiosity and creativity
• Embraces and champions diversity
• Brings a hearty dose of scrappy grit and resilience to our lively and spirited team.

Bonus Points For

• Experience with A/B testing.
• Experience with tracking and increasing click-through rates.
• Experience with data visualization and/or data engineering.
• Familiarity with AWS, GCP, or other cloud services platforms.

Applicants must reside in and have work authorization for one of the country locations specified above. We are unable to consider applicants outside of these markets at this time. And we are unable to provide visa sponsorship.

Compensation & Benefits

We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:

• Canada - 96,000 - 115,000 CAD 
• US – 120,000 – 145,000 USD
  

In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.

Work & Career

• Fully remote work & schedule flexibility
• Latest Laptop  and accessories
  
• Annual Remote Work Stipend
• Monthly Internet Stipend
• Professional Development Opportunities
• Industry Conferences
• Annual Team Onsite

Rest & Play

• 24 days PTO per year (prorated) 
• Your Birthday
• Year-end Company Shutdown
• Pilot 4 Day Work Week (July & August 2024)
• Public Holidays
• Other Paid Leave
• Wellbeing Stipend for Personal /Family Activities

Health & Family

• 401k/Pension Contributions
• Health, Dental, & Vision Insurance
• Disability/Income Protection Insurance
• Life Insurance
• Employee Assistance Program 
• Paid Parental Leave
• Paid Sick Days

*Applicants must reside in and have work authorization for one of the country locations specified above. We are unable to consider applicants outside of these markets at this time. And we are unable to provide visa sponsorship

About Mozilla 

When you work at Mozilla, you give yourself a chance to make a difference in the lives of web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the web as the platform and help create more opportunity and innovation for everyone online.  We’re not a normal tech company. The things we create prioritize people and their privacy over profits. We exist to make the internet a healthier,  happier place for everyone

MZLA Technologies Corporation (MZLA) Hiring Practices

Mozilla believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. 

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us athiringaccommodations@thunderbird.netto request accommodation.

#LI-DNI

About Us

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people. 

That success is driven by Kalderos’ greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That’s where you come in! We’re looking for an experienced Talent Acquisition Partner to help us attract, evaluate, and hire top talent that will help us scale rapidly to meet market demand in 2024.

This role can be remote in the United States or hybrid in Chicago, IL.

What You’ll Do:

• Execute the full-cycle recruitment process for various levels of positions, including sourcing, screening, dispositioning, interviewing, etc
• Conduct interviews using comprehensive recruiting and selection tools/methods and assesses applicants’ relevant knowledge, skills, and experience
• Coordinate interviews with interview teams and candidates
• Work closely with hiring managers to finalize job descriptions, frame up candidate profiles and desired competencies, and structure the interview process
• Research, identify, and apply recruiting trends and best practices
• Communicate with candidates regarding status and decisions in a timely, high-touch manner
• Use Kalderos’ applicant tracking system and ensures accurate records on recruiting activities
• Conduct reference and background checks and complete pre- and post-hire documentation
• Contribute to the success of the People department by helping with generalist tasks as needed

What You’ll Bring:

• 5+ years experience in full-cycle recruiting for various types and levels of positions
• Healthcare industry recruiting experience preferred
• Strong working knowledge of applicant tracking systems, Greenhouse preferred
• Demonstrated experience developing job postings that are geared to attract a diverse candidate pool
• Exceptional creative sourcing skills
• Excellent communication and interpersonal skills
• Ability to keep track of a lot of details, stay organized, and communicate updates as needed
• Experience working in an early-stage organization, or demonstrated ability to work in an environment that moves quickly and shifts gears frequently.  Not afraid to ask questions.

Expected Salary Range:$100,000 - $120,000 + bonus

___________________________________________

Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It’s Like Working Here

• We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
• We empower each other and believe in ensuring all voices are heard.
• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
• We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more:https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Kalderos participates in E-Verify.

Ready to shape the narrative for one of the fastest growing startups in Silicon Valley? You’ll play a pivotal role in spearheading our brand’s story as we step into our place as the industry’s go-to and soon-to-be household name.

Key Responsibilities:

• Strategic PR Maestro: You’ll be the architect of our brand image as we continue our meteoric rise in the IT industry. You’ll craft and execute PR strategies that will elevate us to new heights with expansive visibility and standing ovation public perception.
• Influencer Engagement: You’ll spearhead engagement with influencers in IT and Silicon Valley, tech evangelists, and thought leaders to position us as a trailblazer. Collaborating with industry luminaries is a critical aspect of the role, to amplify our impact and extend our reach.
• Start-Up Storyteller: You’ll develop compelling narratives that highlight our disruptive nature, attracting attention from selected media, influencers, and potential partners. The press releases, media kits, and other comms materials you’ll create will evangelize this narrative and key messaging.
• Media Relations: You’ll cultivate and maintain relationships with key media outlets, journalists, and influencers and proactively pitch stories and secure media coverage in relevant publications.
• Social Media Ghost Writing: You’ll craft compelling content on behalf of our executive team and strategically share it across various social media platforms.

Attributes that would make us swoon:

• Experience in PR, influencer engagement, preferable within the SaaS industry and startup environment.
• Strong relationships with media outlets, industry influencers.
• Familiarity with and an innate curiosity for industry trends and a proactive approach to staying informed.
• Exceptional storytelling skills and a knack for creating compelling narratives and strategically sharing on social media to boost visibility on the company and executive level.

????Pay Range

• $205,000 - $260,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

Senior Sales Engineer - DACH

The Senior Sales Engineer supports our Enterprise Account Executives, Partners and Major Account Managers Across the DACH regions by owning the technical solution throughout the sales process. This includes initial sales prospecting, scoping and architecting solutions, running proof-of-concepts to prove ROI, training, and evangelising Fastly products in the market. 

The successful candidate will have a strong desire to migrate prospects from legacy solutions to Fastly next-generation solutions to resolve speed, security, visibility and release process issues. We use the strong devops knowledge that we’ve acquired by working with industry leaders to help new customers build better applications. In addition, we value highly autonomous individuals. Do you understand the link between amazing technology and business outcomes? 

With an opportunity to help grow a strong business across the DACH Region, you’ll be talking to some of the largest companies in the region, simplifying web delivery architectures, solving application security problems and making the web a safer and faster place. This role reports to the EMEA Sales Engineering Manager who is based in Canterbury, United Kingdom.

What You'll Do

• Support a team of sales, account management and partnership colleagues throughout the opportunity lifecycle
• Be the technical expert on Fastly products, understand Fastly’s differentiators and win against our competitor’s products and services.
• Work remotely as well as face to face with customers; Fastly utilises Slack, Zoom, Jira, GSuite, Confluence, GitHub and SFDC as well as a number of sales and marketing applications.
• Keep your technical skills current and report on applicable new technology and technology-related trends, build demos and run your own lab environment.
• Represent Fastly at events and support the marketing team as a technical Subject Matter Expert; take part in online events and conferences

What We're Looking For

• Proven professional experience within network and CDN products, within large sophisticated organisations.
• Ability to demonstrate experience and expertise with web applications and networking
• Experience with
  • Web development, testing tools, or streaming media delivery
  • DevSecOps tools, pen testing applications and web application security frameworks
  • Exposure to public cloud computing solutions, a good understanding of regional internetworking

We’ll be super impressed if you have experience in any of these:

• A strong understanding of CI/CD pipelines and devops would be a bonus. 
• Scripting languages and exposure to typed programming languages
• Configuration automation solutions such as Terraform
• Web Application Firewall, bot mitigation, layered security controls and DDoS concepts
• Bachelor's degree in Business, Engineering, Computer Science, MIS or a comparable field is desirable
• Experience working for a vendor or systems integrator in a pre-sales capacity is desirable

Travel occasionally within the region. Travel to the USA and Europe may be required for some events.

Work Hours: This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is a remote role and open to candidates residing in the following locations: Munich, Berlin or Hamburg. 

This position may require travel as required by your role or requested by your manager.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Nice to meet you, we’re Vesta Healthcare.
Vesta Healthcare is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

The ideal teammate would be…
A customer focused individual who is responsible for assisting the team in coordinating the care of members enrolled in Medicare's chronic care management program during each calendar month. This will primarily entail periodic telephonic outreach calls to members, caregivers, and other care team members as directed with documentation in the appropriate platform to ensure compliance. The Medical Assistant will collaborate with the supervising provider and staff to conduct outreach, assessment and service planning to coordinate care for the CCM patients.

The ideal teammate would be able to:

• Conduct patient interviews and create accurate, comprehensive medication lists
• Coordinate clinical service visits between pharmacists and members and/or caretakers
• Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
• Coordinate care for members of the program
• Enter data within operating dashboards, reporting and workflow platforms 
• Ensure call resolution by discussing purpose of call, effectively address all concerns, and escalate calls as necessary according to protocol
• Manage challenging member and/or caretaker situations and be able to respond promptly to member needs and service requests
• Embrace a continuous quality improvement approach by proactively identifying areas of improvement and communicating those ideas to the clinical services team
• Participate in other activities as assigned 

Would you describe yourself as someone who has:

• A current Pharmacy Technician certification (CPhT) (required)
• Fluency in English and Spanish, Russian, and/or Mandarin/Cantonese (writing, reading and speaking) (required)
• At least two years of experience as a Pharmacy Technician with at least 1 year experience  completing medication reconciliation (required)
• The ability to work Monday - Friday, 9:00 am - 6:00 pm EST and rotating holiday shifts (required)
• Knowledge and understanding of chronic care management processes (required)
• Comfort using technology like Google Workspace, multiple EMRs, Slack (required)
• Worked with multiple platforms to provide a seamless experience for the patient (required)
• The ability to be focused and productive while working from home with a private area in their home/workspace with a reliable internet connection (required)
• A positive attitude and genuinely enjoys talking to patients
• Demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
• The ability to perform duties as assigned or requested

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with match

Pay rate is $22-23 hourly. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!
If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation. 

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Client Services Coordinator, joining our Payroll Client Services team. 

Our ambition is to provide the best end to end customer. experience. Working closely with our clients and several team, you will be in charge of addressing all potential companies and employees issues related to Payroll.

What you bring

• You have a strong interest in payroll.
• 2+ years customer service experience
  • Experience with live chat support is considered a big plus
• Problem-solving abilities with great communications skills.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Naturally persistent, kind and patient.
• You have experience working with Zendesk, Slack and Notion.
• Writes and speaks fluent English.
• It's not required to have experience working remotely or async, but considered a plus.

Key Responsibilities 

• Act as a primary point of contact for all questions or issues related to employees payroll runs.
• Provide companies and employees with support on all Payroll related questions and address their potential issues via email tickets, live chats and video calls.
• Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: Payroll Client Services
• Location: You need to be in the APAC region to apply Because the team needs coverage in that timezone, and we do not encourage unhealthy work hours.
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $19,500 USD to $43,900 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Async exercise
3. Interview with team members (no managers present)
4. Interview with future manager
5. Prior employment verification check 

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Implementation Specialist, joining our Global Payroll team. In your role, you will be implementing multiple new customers onto our Remote Global Payroll solution platform with accuracy and within agreed timescales.

What you bring

• 5+ years of Global Payroll Experience with Italy.
• 3+ years of Global Payroll Customer Implementation experience, with Italy payroll software.
• Excellent understanding of end-to-end payroll processes and HR.
• Work experience in regional / global payroll operations and statutory requirements.
• Excellent data management skills with high accuracy and attention to detail.
• Experienced in handling multiple projects with multiple stakeholders.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Team player with the ability to work independently and take own responsibility.
• Customer-Care oriented mind set.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• Proficient in using Google Sheet or Excel.
• Ability to work within a MacBook Pro environment
• You understand the need and idea to work largely asynchronously.
• You write and speak fluent English.
• It's not required to have experience working remotely, but is considered a plus.
• Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack and Salesforce.
• Not required but is considered a plus if you have working knowledge of Zucchetti payroll software.

Key Responsibilities 

• Serve as a primary point of contact for customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.
• Analyze customers’ payroll needs and provide appropriate recommendations.
• Direct and manage the implementation of new customers from the start of the relationship, including:
  • Obtaining all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity.
  • Configuration of Remote Global Payroll system on a customer by customer basis.
  • Coordination of parallel payroll runs.
  • Verify payroll and tax set up is compliant with country specific government regulations.
  • Coordination and communication of payroll Go-Live.
  • Handing over an accurate payroll to our Remote Global Payroll Operations team.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion.
• Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates.
• Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs.
• Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
• Maintain confidentiality of all customer and employee information.
• Help in the creation and maintenance of the process documentation.

Practicals

• You'll report to: Director of Global Payroll Experience
• Team: Global Payroll Experience - Global Payroll Implementations
• Location: Italy (or in UTC +1 timezone)
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is$44,700 USD to $50,327 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with team members (no managers present)
3. Interview with future manager
4. Prior employment verification check 

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