slack Remote Jobs

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+30d

Project Manager (f/m/d) 100% remote possible

PlaytestCloudGermany Remote
jirasqlmobileslackiosandroid

PlaytestCloud is hiring a Remote Project Manager (f/m/d) 100% remote possible



ABOUT PLAYTESTCLOUD

PlaytestCloud and our products power the player-centric development of modern mobile games. Over 60% of the studios listed in the Top 100 grossing games charts on the App Store have tested their games with PlaytestCloud, so we have a lot of experience under our belt. Our aim is to make it 100% by the end of 2022!

  • We’re the premier user testing provider for mobile games - we help game studios worldwide make the best games they possibly can.
  • Our online platform enables testing iOS and Android games with real players around the world and provides in-game video recordings, surveys, and reports which game studios use to craft amazing player experiences.
  • We’re bootstrapped and profitable, with 300+ paying game studios and 1,000,000+ playtesters.
  • At PlaytestCloud, everybody contributes directly to helping our clients make the best games possible.

THE ROLE

We are looking for an experienced Project Manager(f/m/d) to help us expertly manage remote playtesting for game studios around the world. Our chosen candidate will:

  • Take ownership of the successful planning, execution and delivery of remote mobile playtests, including scoping, quoting, technical setup and evaluation of the results
  • Communicate effectively with our clients via email and Zoom to provide project-specific support for their playtesting needs
  • Set up complicated playtests, schedule interviews and facilitate communication between clients and external Games User Researchers, all while meeting tight deadlines and managing multiple projects simultaneously
  • Master and use in-house and external software programs to facilitate playtesting and client communication, including Asana, Jira, Slack, and Heroku
  • Document and regularly update information for playtests and processes related to playtesting
  • Suggest improvements that will make our processes and tools more efficient


YOUR PROFILE

  • You have (near) native spoken and written English skills. German is not required for the role. Any additional languages will be a plus.
  • You have 3+ years of experience managing projects, ideally in gaming, user research, research operations or in SaaS businesses
  • You’re able to respond quickly to the needs of our clients and have communicated closely with customers in previous roles
  • You have strong organizational skills, with excellent and proven time management abilities and can manage multiple projects with short deadlines
  • You can quickly learn new complex software. In-house we use our own (custom built) tools and are looking for someone who has professional familiarity with other complex software or programming languages (e.g. Google Data Studio, Logic Pro X, Unity, Tableau. SQL specifically is a plus)
  • You’re familiar with video games, whether it was “back in the day” or more recently, and are eager to learn more
  • You're open to working a later shift (11:00 - 20:00 Berlin time)

All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered. With your application, please send us a cover letter on why you are a great fit for PlaytestCloud.


WHAT
’S IN IT FOR YOU

  • Expand your knowledge of mobile game development and Games User Research
  • Work directly with the top mobile gaming studios in the world
  • Take responsibility for a core part of the business from day one
  • Experience a high level of autonomy in your work
  • Be part of a tight-knit, motivated and supportive Project Management team
  • Contribute to a highly successful SaaS research operations team


YOUR BENEFITS

Here comes the fun part! If you love a less-formal work environment, flexible work hours and location, a competitive compensation package and benefits - and most of all, being the authentic you - we want to meet you.

Here are some of our perks & benefits:

  • Hybrid work model: Employees can flexibly switch between different workplaces - and even work 100% remotely. This includes temporarily working from different countries, You're also welcome to work from our centrally located office in Berlin-Charlottenburg
  • German lessons on all levels (A1-C2)
  • Budget to set up your home office environment
  • 27 vacation days + additional time off on December 24th and 31st
  • A stack of the latest technologies and working gadgets
  • English is our company language
  • Pet-friendly office
  • Strong culture: We have a feedback-driven company culture that is open to trying new paths, where the best idea wins



DO YOU NEED TO MEET EACH HIRING CRITERIA

​​A common question you might be asking is: “Do I need to meet all the requirements to apply?”

Our answer is, studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. By contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying. We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role, and to PlaytestCloud.

EQUAL OPPORTUNITY EMPLOYER

At PlaytestCloud, we welcome diversity, and believe everyone should have a fair chance at setting a high score. We are committed to providing an inclusive environment for everybody who works here or with us, regardless of race, color, national origin, age, gender, gender identity or expression, sexual orientation, religion (or lack thereof), political affiliation, disability, medical condition, pregnancy, marital status, or any other protected characteristics. Join us and make the future of mobile gaming diverse, inclusive, and exciting.

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+30d

Middle QA Engineer - (ST)

ITScoutLatam, AR Remote
jiramongodbslackqajenkinspythonjavascriptPHP

ITScout is hiring a Remote Middle QA Engineer - (ST)

We are looking for a Middle QA Engineer.

A multi-channel digital advertising company has an exciting opportunity as afull-time Software Quality Assurance Business Engineer! As an integral part of their team, your role is essential to executing company goals.

About our client

They provide global digital and performance marketing solutions. Is an essential division in a family of companies that have been in business for 14 years. During that time, they have become industry leaders in a space they helped create. Their team doubled in size in 2021 and continues on track for fast and sustainable growth.

With their top-notch employees residing in both the US and Ecuador, they prioritize team building through a collaborative work environment. Their culture is focused on smarts, continued learning, and working together to meet individual and company goals. They hire the best people and provide them the best benefits to improve their lives, including a competitive salary, paid holidays, paid time off, employee referral bonuses, and perks like a fully stocked break room with complimentary snacks and coffee, as well as frequent company and team outings.

Interviews will be conducted in English and Spanish

What you will do as a Quality Assurance Engineer:

  • Creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
  • Testing the solution in terms of functionality, performance, reliability, stability and compatibility with other external systems.
  • Guaranteeing that testing is well-defined, planned and executed.
  • Following the software testing life cycle and defect life cycle.
  • Tracking and documenting all testing defects and resolutions. Also documenting testing specific process in case it is needed.

What we are looking for in a Quality Assurance Engineer candidate:

  • Bilingual (English/Spanish)
  • Git experience
  • Familiarity with Agile Scrum methodology
  • 2 or more years’ experience in Software Quality Management and Processes
  • BS or BA degree or higher required - Preferably in Software Engineering or Computer Science
  • Clear communicator (written and verbal) – to ensure ability to write test plans and test cases and to communicate bugs to developers and other stakeholders
  • Creative solving of technical problems – to ensure the ability to translate technical requirements into clear, concise detail-oriented test plans/cases
  • Ability to focus on deadlines and deliverables – to ensure quick identification of defects and bugs and fast resolution
  • Ability to think abstract – to ensure ability to not conform to the norm. Norms do not find bugs quickly.
  • Functional/technical skills: knowledge and experience in technical aspects of software solutions
  • Business process understanding
  • Familiar with programming languages: PHP, Javascript - NodeJS, Pyhton
  • Experience with some (not all) of these technologies is required:
    • Postman.
    • JMeter
    • Selenium Web Driver
    • Jenkins
    • Jira / Confluence
    • Slack
    • Gitlab
    • SonarQube
    • Zephyr Scale
    • SQL / MongoDB

What we Offer:

  • Competitive salary Paid in USD
  • Focus on personal growth and helping others to grow
  • Great Work environment focused on team work
  • Paid Technical Training opportunities

They are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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+30d

Contracts Manager

EvolvincRemote
salesforceslack

Evolvinc is hiring a Remote Contracts Manager

Contracts Manager - Evolvinc - Career Page

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+30d

Remote Moderator

SocialTechUkraine Remote
slack

SocialTech is hiring a Remote Remote Moderator

Socialtech - продуктова IT-компанія, у якій ми відтворили світ венчурних інвестицій. Як venture builder, ми будуємо та запускаємо стартапи, у серці яких – аналітика, дані та машинне навчання.

Наразі SocialTech має вісім проєктів, мільйони користувачів по всьому світу й сильну команду з крутою експертизою й амбітними цілями, яка нараховує 600+ фахівців. Та на цьому ми не збираємося зупинятись.

Шукаємо людину на позицію Remote Moderator. Наш проєкт називається Farlooking.
Ми займаємося операційною підтримкою комунікаційної платформи для знайомств: модерація контенту, підтримка клієнтів, партнерів, аналіз поведінки користувачів, збільшення операційної ефективності, прибутку та багато іншого.

Ти ідеально підходиш, якщо у тебе є такі навички:
— Бажання розвиватися, навчатися, відкривати у собі нове та розвивати нові скіли;
— Вміння аналізувати інформацію та формулювати висновки;
— Проактивність;
— Вміння брати на себе відповідальність;
— Знання англійської мови на рівні Intermediate+;
— Уважність до деталей.

Твоїми завданнями будуть:

— Аналізувати поведінку користувачів продукту;
— Модерування контенту на сайті;
— Комунікація з партнерами;
— Обов'язкова комунікація у Slack під час робочої зміни;
— Проактивно залучатися до певних зон відповідальності та проектів для покращення робочого процесу.

Очікувані результати:

— Користувачі продукту завжди отримують чистий та якісний контент;
— Модератор розуміється на процесах Operations Department і проактивно в них залучається (бере на себе відповідальність, генерує ініціативи);
— Модератор шукає шляхи для розвитку себе та певних зон відповідальності.

Що пропонуємо:
— Дистанційна робота у фіксованому графіку: з (7:00 до 15:00) та з (18:00 до 03:00) 4 через 2 (18-19 змін на місяць);
— Зарплата: на випробувальний термін - 600 $ (рівень зарплати переглядаються кожні 6 місяців від 0% до 30% залежно від перформансу);
— Величезні перспективи для зростання в проекті, що розвивається;
— Регулярні командні дзвінки/зустрічі/брейн шторми;
— Дружній колектив професіоналів, на підтримку яких можна розраховувати;
— 14 днів оплачуваної відпустки на рік;
— Оплачувані лікарняні та страхування здоров’я за рахунок компанії після успішно закритого випробувального терміну.

Надсилай своє резюме, можливо ми шукаємо саме тебе!

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+30d

Product Team Engineer

Minerva ProjectSan Francisco, CA Remote
DesignslackqamysqlpythonAWSjavascriptfrontend

Minerva Project is hiring a Remote Product Team Engineer

Redefining Higher Education

To change the world, we need to improve education everywhere. Minerva offers a next-generation educational system based on leading scientific research. Built to address the central educational challenges of the modern era, the Minerva system enables the rapid development of sophisticated programs for organizations of all types—from university partners to corporate employers.

To prove the value of our next-generation educational system, we re-reimagined and built Minerva University from the ground up, which has been ranked Ranked #1 Most Innovative University in the World according to the World's Universities with Real Impact (WURI). Read more about Minerva University and the history here.

At the core of the system used by Minerva University and partners alike is an innovative methodology, an advanced educational technology called Minerva Forum, and a modular curriculum design. By emphasizing active class participation, deliberate practice, and other empirically-proven methods, the system teaches students critical skills, as well as the ability to apply those skills to diverse and changing contexts.

We need you to help build that technology. You’ll be part of a small team that works in close consultation with other teams—including product management, marketing, academic, and company leadership. Your typical week will include designing, coding, and releasing new features. We’re big on collaboration, knowledge-sharing, and cross-training; and we have periodic retrospectives, so if something’s not working for us, we fix it. Over the medium term, you will receive significant mentoring, feedback, and deliberate career development.

We are still growing, so there are plenty of high-value and challenging new projects. We are also shifting many projects from prototypes and MVPs to thoughtfully designed long-lived systems. This is an opportunity to do interesting and important work, and to do it right.

Curious about our team culture and values? Read more on our Key Values profile page.

Watch our CEO and founder Ben Nelson discuss the Minerva Forum and our mission in this panel discussion from the 2019 ASU GSV Summit:

Responsibilities

  • Design, build, deploy, operate, and maintain software across the stack.
  • Develop, articulate, and prioritize software requirements by working closely with the product manager and directly with other teams.
  • Use data-driven development and decision making to improve the performance, robustness, and scalability of our systems.
  • Maintain and expand automated test coverage and QA processes to catch bugs early.
  • Use collaborative activities like pair programming and code review as avenues for teaching and learning. Be receptive to feedback from your teammates and generous with your own.
  • Support a culture of code quality, documentation, and thoughtful design tradeoffs. Navigate between shipping sooner and long-term maintainability.
  • Participate in customer support to build empathy with students and faculty.

We value your ability to learn quickly, make thoughtful tradeoffs, and build maintainable systems more than your past experience with specific technologies. That said, here are some of the tools that we use:

  • Python, Django, and Django REST Framework for building applications and APIs.
  • Celery for asynchronous jobs and workflows.
  • MySQL and Redis for data storage and caching.
  • React, webpack, Babel, Marionette, and Backbone for building front-end JavaScript interfaces.
  • WebRTC with our own selective forwarding unit (SFU) for real-time video.
  • Autobahn pubsub technology to support the many features of our real-time distributed seminar classroom.
  • GitHub, CircleCI, codecov, AWS, and DataDog for building, reviewing, testing, shipping, and operating our systems.

We also utilize a somewhat non-traditional 'episodic' development strategy based around 4-month planning & goal-setting cycles. Into this we incorporate more traditional agile methodologies like sprints, standups, and blameless retrospectives.

Minerva is special because it is more than a job: It’s a chance to build something long-lasting, to leave a legacy and add meaning to your career. We take a long term view and, in our mission to nurture critical wisdom for the sake of the world, we've only just begun. We hope you join us!

Benefits

  • Mission-oriented team and organization
  • The spirit of a non-profit university, the focus of a startup
  • Sustainable working pace
  • Unlimited vacation policy
  • Health, dental, vision, commuter checks, and 401K
  • Paid parental leave: 12 weeks for moms and 6 weeks for dads
  • Salary range $120,000 to $200,000

Equal Employment Opportunity

To build a university for 21st century leaders and creators, our team should be representative of our diverse student body. Minerva values a diverse workplace and strongly encourages women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Minerva is an equal opportunity employer. Applicants will not be discriminated against because of any characteristic irrelevant to creating great software, including: race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

How To Apply

Interested? We make applying quick and easy. Just send the following:

  • A copy of your resume or a link to something resume-like (e.g., your website, LinkedIn)
  • Other links you'd like us to see (e.g., blog, GitHub, a project of yours)
  • A brief description of why you are excited for this opportunity to join Minerva. This description replaces the traditional cover letter.

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+30d

Administrative Staff Assistant (Volunteer)

wordpresssalesforceslackc++

WhoWhatWhy is hiring a Remote Administrative Staff Assistant (Volunteer)

Administrative Staff Assistant (Volunteer) - WhoWhatWhy - Career Page (function(d, s, id) { var js, iajs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)){return;} js = d.createElement(s); js.id = id;js.async = true; js.src = "https://apply.indeed.com/indeedapply/static/scripts/app/bootstrap.js"; iajs.parentNode.insertBefore(js, iajs);

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+30d

Account Executive (Americas)

Strategyzer AGON, CA Remote
Bachelor's degreeslack

Strategyzer AG is hiring a Remote Account Executive (Americas)

At Strategyzer, our purpose is to unlock millions of people’s potential to create value for themselves, organizations, and society. We succeed when inspired people find the clarity to drive healthy growth and build invincible companies worldwide. To make this happen, we’ve designed the global standard and platform for solving universal business challenges. We believe our success in achieving this purpose, vision and mission depends on the quality of our people and culture.

From our headquarters in Switzerland, we’ve developed global impact and reach with a fully distributed team that works remotely across 15+ countries (with a strong growing presence in Canada, the United Kingdom, and Ireland). As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Here’s a quick video: https://vimeo.com/752481144/f70432e6e4 from the team sharing why they love working at Strategyzer.

We’re recruiting an Account Executive to join Strategyzer’s team. We are looking for a stellar candidate who can effectively manage the sales cycle for Strategyzer’s inbound and outbound leads, working closely with our expert Program Directors. The Account Executivewill have a strong understanding of the sales process, excelling at understanding client context, writing proposals, closing deals, and building relationships.

Team members at Strategyzer enjoy:

  • World-Class Team: Be part of a highly visible, globally recognized organization, and contribute to a paradigm shift in strategy and innovation in the world’s leading enterprises.
  • Strong Company Culture:We strive to create an environment with strong psychological safety and frequent feedback structures to allow our people to do their best work.
  • Flexible Working:Work from anywhere globally, a fully remote job, and 5 weeks of paid vacation annually.
  • Growth Allowance: Professional and personal development are vital at Strategyzer. All team members get an annual growth allowance for conferences, courses, certifications, coaching, and more. We also include a yearly book allowance.

The Account Executive’sMission & Outcomes

This role is for a hands-on individual who will lead the sales cycle from qualification to closing leads. You will work collaboratively with Program Directors and other enabling functions as you lead the sales cycle.

Your mission is to…

  • Understand client context and frame Strategyzer offerings for all client stakeholders, from practitioners to senior executives, in a way that meets their key objectives.
  • Write proposals in the client’s language and Strategyzer’s style: conceptual, simple, clear, and visual.

The successful candidate will contribute in the following ways:

  • Leading the leads-closure sales cycle, including but not limited to
    • Qualification of leads;
    • Writing of proposals (in collaboration with the Program Directors);
    • Managing participation and preparation for client calls;
    • Handover to Customer Success team;
    • Working closely with other enabling functions (Coach network, IT & Security, Accounts Receivables).
  • Representing Strategyzer’s products and services to the clients in a way that resonates with their objectives.
  • Maintaining and managing the pipeline of opportunities you are developing.
  • Identifying opportunities for improvement in the sales cycle and sales operations.

Requirements for the role

While this is a remote role, you must [generally] reside between UTC-4 and UTC-3 standard times to be able to work synchronously with the majority of the Strategyzer team and cover our clients in the Americas.

All potential candidates will be scored on the following competencies.

1. You strive to be a great human being.

We want world-class human beings who:

  • Strive to show deep care and empathy for your team members.
  • Have strong integrity and morals that drive your accountability.
  • Are open-minded to the views of others and constantly work to improve themselves for the betterment of the whole team.

2. You perform at the highest level.

These are the technical qualifications we require:

  • 5+ years in a sales environment.
  • Experience working in a scaling environment will be a major differentiator (we are scaling!)
  • Bachelor's degree in Business, Marketing, Communications, or related fields or equivalent working experience.
  • Proven track record of writing proposals customized to client requirements.
  • Prior knowledge and understanding of Strategyzer tools and methodologies or valid parallel experience in innovation management that is applicable to Strategyzer.
  • Familiarity with virtual communication platforms and their functionalities (Zoom, Slack, Trello, MS Teams, Webex, etc.).
  • Familiarity with Hubspot or similar CRM platforms.
  • Curious with a learning mindset.
  • Fluency in English is a must. Other languages are a definite plus.

3. You are a great collaborator.

Collaboration is key to our success as a team. We want an Account Executive who is or has:

  • A customer-first approach to delivering value. Our team will be your internal customers.
  • Enthusiastic about learning our methodologies and tools - including the Portfolio Map, Ecosystem Map, Culture Map, Business Model and Value Proposition Canvases, as well as the Team Alignment Map and Team Contract.
  • Able to switch between autonomous and collaborative working styles.
  • A strong writer with excellent listening and communication skills for a fully remote, global environment.
  • Not afraid to iterate on an idea or prototype if it means we create better value.
  • Able to focus on the bigger picture while paying close attention to the final details that will get us to success.
  • Is open to constructive conflict and can navigate challenging feedback.

How We Hire At Strategyzer

Our recruitment process is intended to be comprehensive, fair, and diversity-focused.

The following steps allow us to find the best fit for this role. Finding the right person is much more important to us than adhering to any deadline, and therefore we will keep this position open until we fill it with the perfect match for us.

Before you apply, here is a video from one of our thought leaders, Tendayi Viki, talking about why he’s excited about this role.

Link:https://www.loom.com/share/6294872db9fc4a1bb670464b450e7036

Step 1: Introduction – share your perspectives on the following 3 questions.

  1. What do you know about Strategyzer and its products and services? What excites you about the company?
  2. What makes a good sales proposal?
  3. How do you rally a cross-functional team to produce sales results?

Please submit your written answers or for more impact embed link to Loom video recording (5min max) responding to the questions above.

Bonus: Do you have any questions for us? If your profile captures our interest, you can expect an answer before we proceed to Step 2.
Note: Unfortunately we will not be able to consider candidates who do not respond to the above questions.

Step 2: Interview on the outcomes of this role and your career experience.

Step 3: Coaching conversation with our company coach to better understand you and your aspirations.

Step 4: Simulation workshop with realistic scenarios.

Step 5: Offer

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+30d

Middle/Senior Python developer

DevelopexKyiv, Dnipro, remote, UA
slackapijavamysqllinuxjenkinspythonjavascriptPHP

Developex is hiring a Remote Middle/Senior Python developer

Developex is looking for a Middle/Senior Python Developer to join our team.

About the project:

The Platform is a multi-language project that consists of several technical areas:
— The Main Portal uses PHP and JavaScript;
— Integrations with external BI tools use Java;
— Support and DevOps tools use bash, Groovy, Python, etc.

Required skills:

— 3+ years of experience in Python development;
— Experience in Web Development (aiohttp);
— Experience with MySQL, SQLite, PeeWee ORM, Sqlalchemy ORM, Elastic Search;
— Experience with NLP, ideally an architecture based on Spacy.io;
— Experience withdocker, Jenkins, bash;
— Upper-Intermediate+ level of English (both spoken and written).

Will be a plus:
— Experience with Slack API, MS APIs;
— Experience in neural networks;
— Experience with Linux systems;
— Understanding of PHP code.

We offer:
— Comfortable and flexible working schedule;
— Career possibilities with a growing project;
— Comfortable office in the old center of the city (Podil);
— Meeting, lounge and sleeping rooms in the office;
— Social benefits, paid vacations and sick-leaves;
— Yoga classes, table tennis and football on-site;
— Customizable business lunches in the office or compensation of medical service;
— Free fruits and sweets, unlimited milk-tea-coffee-oatmeal;
— Various team-building activities at will;
— Paid trainings and seminars;
— English classes in the office.

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+30d

Associate Customer Success Manager

Time Doctor%LABEL_POSITION_TYPE_WORLDWIDE%
jiraslack

Time Doctor is hiring a Remote Associate Customer Success Manager

About the Role

As an Associate CSM, Onboarding Specialist, you’ll manage our smaller tier (Tier 3) client accounts within your territory. You will act as a product and onboarding expert as well as a solutions engineer. Although you will not have any accounts technically assigned to you, you will be overseeing the entire Tier 3 book of business and prioritizing your day based on incoming client requests.

In this role, you will utilize automation to send trigger-based emails to ensure Tier 3 client health, adoption, education, and overall success. By sitting between the Sales and Support teams, you will step in on appropriate client tickets, provide product demonstrations, and solutions to any questions or issues, and troubleshoot on live zoom meetings. This person should be able to think quickly on their feet and thrive in a role where they are presenting products and solutions to various size teams. Your number one focus is preventing churn and retention, as well as ensuring that our Tier 3 accounts are looked after and receiving the attention, support, and communication they require.

Responsibilities:

  • Own Tier 3 client communication, product demonstrations & all onboarding /solution engineering with the direct goal of churn prevention and retention
  • Drive successful Time Doctor onboarding to help customers realize the business value our products offer and how we can best support them
  • Work to understand customers’ business needs, keep ongoing documentation of use cases (and what we can do better internally/product requests), and pinpoint any clients we can aim to expand to Tier 1 or 2 accounts
  • Partner closely with Sales/Support teams to ensure proper hand-off of any clients in need of your assistance
  • Organize automated, trigger-based messaging sequences, to check in on clients you have assisted, ensure onboarding has been completed and that the client is seeing value in the products and understanding their reports
  • Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans

Qualifications:

Minimum Qualifications

  • A bachelor’s degree or equivalent practical experience
  • 1+ years of customer success, customer service, sales engineering or account management, SDR experience
  • Has previous API/Technical SaaS experience
  • Strong comfort and ability to present to teams, give technical product demonstrations and troubleshoot on a live video call
  • Experience managing and prioritizing multiple client requests daily
  • A proven track record of retaining & improving client health
  • Experience acting as a product expert in a similar role/company, providing product overviews/training, and partnering closely with a product team
  • Past participation in cross-departmental processes and projects with other teams, such as sales, support, product, engineering, marketing, etc.
  • Excellent communication, presentation, problem-solving, multitasking, and prioritization skills

Preferred Qualifications

  • Experience working remotely is a plus
  • Comfort using Zoom, Slack, Jira, Support desk (HubSpot), and other project management tools
  • Qualifications, Years of experience, hands-on experience, etc...
  • This is a full-time, 100% remote position that will allow you to work from anywhere.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We’re looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a diverse global team of over 130 people working 100% remotely in over 40 differentcountries. We’re looking for an innovative Associate Customer Success Manager,

Onboarding Specialist ready to help us modernize remote work. Learn more about us here: https://www.timedoctor.com/about-us.html

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+30d

Junior iOS Engineer (Bridge) HUN, Budapest, Remote

LTGBudapest, HU Remote
jiraFirebaseswiftslackuiiosandroidAWS

LTG is hiring a Remote Junior iOS Engineer (Bridge) HUN, Budapest, Remote

People Matter Most!

We are a global team of Engineers, Product Managers, Designers, and Program Managers across Hungary, the US, and many other countries. We help our customers create work cultures people love.

About the Product

GetBridge was founded to define, develop, and deploy world-class, easy-to-use software; and that’s what we do and will keep on doing. We make better, more usable tools for teaching, learning and career management, stuff people will actually use. Are you interested? Check THIS out. For iOS & iPadOS and for Android.

Knowledge is power; are you ready to be armored?
You belong with us if your attitude matches the following:

  • You love to learn new things and improving yourself is encoded in your DNA
  • Software development is your passion, and you are not afraid to prove it
  • You have a “challenge-accepted” attitude, and you are ready to train your brain

Are ready to roll up your sleeves?
If so, you will have the opportunity to learn our tech stack with your mentor and develop great software. Here’s our tech stack:

  • Swift: Combine, SPM, Structured Concurrency, Swinject, SwiftFormat, SwiftGen, SwiftLint
  • Quality: Unit- (95%+ coverage), Snapshot- & UI-tests
  • CI/CD: GitHub, Bitrise
  • Accessibility: WCAG 2.1, VoiceOver, SwitchControl
  • Automation: Fastlane for Testflight/App Store deployment
  • Monitoring: Firebase Crashlytics, DataDog
  • Cloud: AWS, Google Cloud and Apigee
  • CMO: SAFe, JIRA, Confluence, Slack, GSuite

On the other side, do you like things to be in balance?
Our offer focuses on your:

  • Healthy work-life balance: We have a great office at MOM Park where you are welcome, but there is no mandate to get to work on a regular basis. Our employees enjoy the freedom to manage their working hours
  • Personal growth: We want to bring out the best in you through several things, learning days, quarterly hack weeks, LinkedIn Learning, mentorship, career development plan and training opportunities from the first day
  • Financial stability: We offer you a competitive salary package (up to 1M HUF gross / month depending on your seniority), bonus (based on the performance of the company), a comprehensive healthcare package provided by Medicover, SZÉP card, and other fringe benefits

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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    +30d

    Management Accountant

    Pixalate, Inc.Remote, London, United Kingdom
    Bachelor degreeslack

    Pixalate, Inc. is hiring a Remote Management Accountant

    Management Accountant - Pixalate, Inc. - Career PageSee more jobs at Pixalate, Inc.

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    +30d

    Learning Experience Copywriter

    AthenaPhilippines Remote
    remote-firstsalesforceslack

    Athena is hiring a Remote Learning Experience Copywriter

    Charge

    At Athena, we power possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. Athena is the path. We offer rigorously-tested delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, and more impact in work and life.

    With a waitlist growing by the day, Athena has already showcased compelling demand. The Copywriter will be responsible for quality control on EA resumés, providing feedback and coaching EAs, which is cohesive to the overall strategy to drive acquisition, engagement, loyalty, and retention.

    As a part of the Athena team, you will have an exponential opportunity, to empower the fiercely ambitious to reach the most audacious goals.

    High-level Responsibilities

    • Quality Control: Proofread EA resumés and output to make sure they have clear and error-free content that resonates with Athena's brand.
    • Research: Understand the company’s needs and research keywords, producing engaging content and proofreading work for accuracy and quality.

    Specific Projects

    You will help prepare our EAs and build their confidence in working with their clients, and setting them up for success in the long term:

    • Proofread and provide feedback for grammar, spelling errors, punctuation, readability, sentence phrasing, and targeted keywords for EA resumés.
    • Proofread all EAs' answers to the 3 Client questions.
    • Drive brand consistency across all company communication.

    Your Metrics

    We keep metrics on EA confidence improvement and value-add measurements. These are the metrics you will own and optimize:

    • Improve EA self-reported resume details specifically on grammar and phrasing of expertise and strengths
    • Improve 3 client questions/behavior questions output for each EA
    • Improve average matching days via tailor-made EA Summaries included when presenting to clients

    About You

    • You are an excellent communicator.
      • Your caring feedback is always actionable.
      • You have good listening skills, and you listen without judgment.
      • You are comfortable meeting new people and being on video.
      • Your interpersonal communication will impress even the company co-founders. ;)
      • You synthesize and deliver specific and supportive verbal and written feedback (positive and negative), helping EAs learn how to ask the right questions and promote client delegation.
    • You thrive on improving others.
      • You are passionate about developing people and getting the best out of them.
      • You keep your expectations and timelines clear with your team and the EAs.
      • You can easily empathize with our EAs and understand their challenges/difficulties with certain tasks.
    • You have experience with U.S.-based companies.
      • You have worked for or are deeply familiar with U.S.-based companies, the startup world, and established Fortune 100 corporations.
      • You understand the perspective and needs of our clients, who are fast-paced execs ranging from Silicon Valley to Wall Street and beyond.
    • You love the remote-first culture we're building.
      • You are positive, fun, and someone we're excited to work with.
      • You are digital-savvy with modern project management and online tools, curious and adaptable with scrappy digital programs (examples of tools you're familiar with: Asana, Notion, Slack, GSuite, Airtable, Salesforce, Affinity, Calendly, WhatsApp, Password managers, etc.)
      • You're a self-starter and independently motivated; you hold yourself accountable for your own goals and are strong at working across teams.
      • You're flexible and excited to work across roles if needed (we're a startup; we wear many hats).
    • You have a continuous improvement mindset.
      • You don't rest on your laurels when things are going well. You are always looking for opportunities for improvement—and acting on those opportunities.
      • You maintain high-quality standards. You ensure that our EAs consistently provide A+ service and develop into world-class talent.
    • You have great organizational skills.
      • You are highly organized. You collate and analyze data/information rigorously, and your coaching sessions are clear and focused.
      • You follow up in a timely manner and take responsibility for EA's client meeting success.
    • You are collaborative.
      • You can successfully work with others toward a common goal.
      • You help identify the problems or weak areas in our processes and guidelines around EA Support & EA Training and develop ways to target those issues in collaboration with other teams.
    • Bonus: You have VIP hospitality experience
      • Ideally you have experience with high-end hospitality.
      • If no experience, at least you understand and have a taste for VIP experiences.

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    +30d

    Jr. Software Developer

    Lighthouse LabsRemote, Ontario, Canada
    remote-firstsqlDesignvuejqueryslackqarubydockertypescriptcsskubernetesangularAWS

    Lighthouse Labs is hiring a Remote Jr. Software Developer

    Lighthouse Labs is looking to welcome a new Jr. Software Developer who will report to the Director of Software


    What you’ll be doing:

    • Support and participate in the building, updating, and maintenance of in-house applications and software projects
    • Implementing enhancements, bug fixes and new features to our EdTech software with support from. developers 
    • Improve internal processes, inefficiencies and documentation gaps as required. 
    • Peer-reviewing code from others on the software team and collaborating with them on solutions through pair programming (yes, even as a junior, you can mentor and review others’ code)
    • Other ad-hoc maintenance of our software systems 
    • Triaging and actioning support (maintenance) requests from others in the company
    • Liasoning with other departments to help understand and solve their software needs (bugs, enhancement requests, etc.)
    • Helping improve the quality of our products by improving our automated (unit and e2e) tests and participating in manual QA sessions
    • Weekly meeting with the entire tech team (data and dev team) 
    • Constantly communicating (helping, asking for help, discussing solutions) with the tech team asynchronously on Slack and jumping into ad-hoc problem-solutioning meetings as needed 


    What we need from you:

    Must Have Skills

    • "Comfort" with fundamentals of Rails/MVC and React
    • Interest in working on and furthering your skills in full-stack web development with Ruby/Rails
    • Comfort and interest in collaborating on database design, software architecture and SQL queries in general


    This position is less about having previous dev experience, and more about having a good approach, attitude, and general developer best-practices.


    Technical Needs

    • 0-2 years of full-stack web development, ideally withRuby on Rails and React, or similar frameworks
    • Emphasis on front-end experience is desired, with significant experience in at least one modern web front-end framework (React, Angular, Vue, etc)
    • SQL SELECT comfort (joins, grouping, sub-queries) and database modeling first-principles
    • Modern HTML/CSS knowledge (flexbox, responsive design, CSS frameworks like Bootstrap, etc.)
    • Comfortable with first principles of what makes “good code”


    Non-Technical Needs

    • Context switching and multitasking (comfortable with communication in remote teams and context switching between deep work and responding to support requests from other departments in real-time)
    • Ability to work with cross-functional project teams including Marketing, Sales, and Operations
    • Strong time-management skills including familiarity with SLAs for open help desk requests.
    • Strong troubleshooting and problem-solving skills to help with debugging issues in our software


    The tech we use:

    • Ruby on Rails (5.x)
    • Embedded Ruby (ERB)
    • NodeJS and ES 6/7 (eventually switching over to TypeScript)
    • SCSS
    • React (with Functional Components, Hooks, etc)
    • Cypress and Jest for automated client-side testing
    • RSpec and Minitest for server-side testing
    • jQuery and Axios
    • Countless React libraries like React-Router
    • Bootstrap, Zend Foundation, and Bourbon/Neat
    • Webpack, Babel and ES6
    • Heroku / AWS / DigitalOcean
    • Docker and Kubernetes (k8s)


    Why you’ll like the job:  

    Team Values:

    • Mentorship-centric approach to growth:You'll be part of a smart startup-esque team that employs the same principles as our bootcamp. This is a rather flat learning environment, instead of being top down (where only seniors perform code reviews and provide mentorship).
    • Remote-first collaboration:Our communication process is setup with remote-work in mind. While it's preferred that you are living in Canada (EST - PST timezone), we can and have accommodated other more disparate timezones as well!
    • Junior-friendly Environment:I have 10+ years of experience training and onboarding new developer talent, with specific philosophy and process that creates a win-win environment for junior devs seeking their first role.


    What we offer:

    • Fast-paced culture focused on continuous learning and growth
    • 4 WEEKS PTO! (15 vacation days, 5 personal days)
    • Unlimited sick days
    • A remote working budget to get your home office up and running
    • A learning fund to support professional development
    • Flexible working hours
    • 100% employer-paid health benefits


    About us: 

    Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary edtech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!


    Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Talk to us to find out about our learning fund and other perks!


    See more jobs at Lighthouse Labs

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    +30d

    Customer Support Hero - LATAM

    AgoraPulseMexico City, MX Remote
    slackUXc++

    AgoraPulse is hiring a Remote Customer Support Hero - LATAM

    Estamos buscando una persona en LATAM para que se una a nuestro equipo en 2022.
    El nuevo Support Hero puede estar basado en LATAM siempre y cuando su ubicación esté dentro de la hora central (CST) o del Pacífico. Su labor será dar asistencia y soporte técnico a los clientes de Agorapulse. El soporte se da por medio de email o chat y ocasionalmente por video.

    Descripción del rol

    • Dar soporte a los prospectos y clientes para que entiendan cómo funciona el producto
    • Atender los problemas que puedan existir como desconocimiento de una función o un
      bug y serás el encargado de identificar, precisar y reportar el problema al equipo técnico.
    • Mantener y desarrollar conocimiento del producto.
    • Participar en juntas y ayudar a gestionar las solicitudes de los clientes para dar
      retroalimentación a los diferentes equipos (Tech, UX, Producto, etc.)
    • Participar en aperturas y pruebas beta de nuevas funcionalidades.
    • Mejorar, traducir y actualizar artículos del centro de ayuda de clientes o materiales
      internos de aprendizaje.

    El Support Hero reportará directo a su Customer Support Manager y trabajarán en coordinación con otros miembros del equipo ubicados en Europa, Asia y América.
    Este rol es para trabajar soporte en español e inglés. Es indispensable tener nivel profesional de inglés oral y escrito. Las horas de trabajo son de 9am - 6pm.

    Tu perfil

    Cuentas con las siguientes aptitudes

    • Piensas en la satisfacción del cliente como tu prioridad
    • Tienes conocimiento sobre redes sociales, plataformas digitales y entiendes su uso.
    • Mínimo 2 años de experiencia en roles de atención al cliente. Conocimiento de la
      industria SAAS, herramientas y el ambiente de soporte son una ventaja.
    • Familiarizado con CRM como Intercom, Zendesk, etc.
    • Estás cómodo trabajando remoto.
    • Tienes experiencia con herramientas de comunicación asíncrona como Slack
    • Tienes impecables habilidades de comunicación
    • Te apasiona la atención al cliente
    • Tienes aptitudes para organizar
    • Trabajas por cumplor objetivos/resultados
    • Team Player pero también independiente/autónomo
    • Puedes trabajar en un ambiente de crecimiento como de start-ups
    • Eres abierto a aprender, adaptarse y perfeccionar tu trabajo

    Si buscas una empresa en donde crecer y fortalecer tus conocimientos y relaciones con nuevosretos, esta es una oportunidad para ti.

    Why us?

    Agorapulse is a human centric company with strong values (honesty, collaboration, reliability, excellence, passion and caring).
    We believe that collective success is an integral part of the wellbeing of all in the workplace.
    Whatever the environment in which our employees work, we strive to offer them stimulating working conditions so they can give the best of themselves:

    • Remote friendly,
    • Great atmosphere, regular retreats
    • Motivating remuneration, benefits,
    • Respect for work/life balance,
    • Career development,
    • Excellent work atmosphere (check us on Glassdoor)

    About us

    Agorapulse is a leading Social Media Management platform that enables agencies, businesses and marketers to manage all their social media messages, schedule and publish content, identify key influencers, monitor social channels, and get stunning reports - all in one easy to use
    dashboard. With more than 11000 customers worldwide, Agorapulse is a profitable company consistently rated as a 'High Performer' by industry experts and customers alike.

        See more jobs at AgoraPulse

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        WhoWhatWhy is hiring a Remote Project Manager Non-Technical (Volunteer) - Remote

        Project Manager Non-Technical (Volunteer) - Remote - WhoWhatWhy - Career PageYou will be expected to attend your department’s recurring meetings. Beyond this, you will work on your own schedu

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        +30d

        Manager, Guru Strategic Services

        Greenlight GuruRemote, Indiana, United States
        salesforceDesignslack

        Greenlight Guru is hiring a Remote Manager, Guru Strategic Services

        Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their products. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial- minded software professionals to directly shape both the customer experience and the culture and the company itself.The Medical Device Gurus within Greenlight Guru represent a team of subject matter experts in medical device product development, quality management, clinical affairs, and regulatory
        compliance. The team supports and informs every aspect of our business. The Medical Device Gurus report through the Customer Success team, and play a critical role in ensuring customers achieve their desired outcomes with our software, ultimately driving renewal and overall
        satisfaction.


        The Strategic Services team is a specialized group of Medical Device Gurus who bring industry expertise to the customer throughout their partnership with Greenlight Guru. The main objective of the team is to advise customers through their commercialization journey so that they can confidently attain value from the software and ultimately hit their company objectives and timelines.


        The Manager, Guru Strategic Services is a management position that oversees all Strategic Services Guru team members, and will report to the Director of Medical Device Gurus. This role is responsible for the following:


        ● Manage, hire, train, and develop a team of Strategic Services Medical Device Gurus. This includes hosting regular one-on-ones, building individual OKR and bonus plans, identifying and budgeting for professional development opportunities, performing annual reviews and quarterly assessments, building new hire training plans and process playbooks, and coaching/mentoring.
        ● Build, refine, and oversee the Strategic Services program that ensures our customers have a successful experience utilizing the Greenlight Guru product and are able to hit important company milestones throughout their journey.
        ● Work directly with Customer Success Operations to create tracking for key metrics (Utilization Rate, Strategic Services Topics, Guru Identified Leads, NPS, etc.) for the Strategic Services team. Use the metrics to determine the success of the program and make refinements as necessary.
        ● Coordinate and participate in the creation of high quality thought leadership and training content in the Greenlight Guru Academy, Help Desk, and other systems to effectively scale our Strategic Services efforts.
        ● Embody the company’s core values of true quality, innovation, and fanatical support.
        ● Adhere to and enforce process and the usage of critical systems (like Salesforce and Gainsight).

        ● Help bridge the gap between Success and other teams by serving as a liaison with Sales, Product, Marketing, and Finance to streamline processes between each.
        ● Serve as a subject matter expert within the company to advise on product strategy, salesmethodologies, and marketing messaging.


        How we will measure the success in this role:

         

        ● Net revenue retention Customer Net Promoter Score (NPS)
        ● Utilization rates of Strategic Services
        ● eNPS


        Requirements:


        ● 2+ years direct management experience
        ● 2+ years working in a consulting or advisory capacity for a SaaS company required
        ● People-obsessed manager who puts the morale, development, and enablement of theteam members first.
        ● A highly process-driven leader who can identify areas of inefficiency and design andimplement a process to streamline and scale the activity.
        ● A motivated individual who leads by example and embodies the behaviors he/she wantsto see in the team.
        ● Excellent time and project management skills and ability to context switch with ease
        ● Excellent writer and speaker who can communicate efficiently and effectively withcustomers and colleagues over Zoom video conference, in email, and in person.
        ● A thought leader that is motivated to learn about and stay informed of a complex andever-changing industry and who helps his/her team do the same.
        ● Tech-savvy and comfortable toggling between various SaaS tools .
        ● Proficient user of Zoom, Google suite, Slack, Gainsight, and/or Salesforce a plus.
        ● Bachelor’s degree or equivalent required.


        Benefits:


        ● Co-workers who care deeply about our mission to spur medical device innovation and
        about helping each other become better engineers
        ● Flexible hours
        ● Work from home options
        ● Unlimited PTO
        ● Health insurance (vision, medical, dental)
        ● Disability insurance
        ● 401k


        This is a full-time, permanent position based out of our downtown Indianapolis HQ.

        See more jobs at Greenlight Guru

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        +30d

        Movie Review Writer

        mxdwn Entertainment1405 Scott Ave, Los Angeles, CA 90026, USA, Remote
        wordpressslack

        mxdwn Entertainment is hiring a Remote Movie Review Writer

        Company Description

        mxdwn is an online music and entertainment magazine with news, reviews and features about the latest and best in modern entertainment.

        Job Description

        If you live and breathe movies and love talking about movies, filmmaking, and storytelling, this is the place for you. Editorial writers are expected to be highly interactive with the critical conversation surrounding industry trends, pieces of movie news, and (especially) new and recent releases. 

        We are a young and growing company, meaning there is lots of opportunity for your voice to be heard, but please note that this also means there is little to no budget. We do offer provide press access where we are able, but this is an UNPAID​ position. Reviews will only be expected for films to which we are able to provide access (we do not reimburse tickets). 

        MUST BE LOCAL TO LOS ANGELES

        Qualifications

        We Should Talk More If... 

        • You love movies and love talking about movies. 

        • You’re excited by ideas and want to drive conversation surrounding movies and movie industry news. 

        • You have demonstrable writing experience, including experience reviewing movies. Please send us two samples or direct links to samples of your best work. Applications without writing samples ​will not be considered​. 

        • You live in L.A. or New York and are generally able to attend screenings in the evenings. 

        • You’re awesome at internet research and know how to find reputable information about anything in just a few minutes. 

        • You’re familiar with the film industry as a whole and understand running industry trends. 

        We’ll Be Extra Excited If... 

        • You’ve worked in the film industry or have prior experience covering the movies. 

        • You know and/or are connected with a particular subsection of the film industry (​like if you’re the Lion King of all things Disney animation). 

        • You’re familiar with things like Wordpress, Google Drive, Slack, and really basic HTML. 

        • You’ve got a track record of developing unique feature and opinion content. 

        • You can break down a movie and explain complex filmmaking decisions to a lay audience. 

        Additional Information

        All your information will be kept confidential according to EEO guidelines.

        See more jobs at mxdwn Entertainment

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        Pixalate, Inc. is hiring a Remote Executive Assistant & Office Manager - Maternity Leave Coverage

        Executive Assistant & Office Manager - Maternity Leave Coverage - Pixalate, Inc. - Career PageSee more jobs at Pixalate, Inc.

        Apply for this job

        +30d

        Sr. B2B Demand Generation Manager

        Iron HorseSan Ramon, CA Remote
        Bachelor's degreeAbility to travelmarketotableauB2BDesignslack

        Iron Horse is hiring a Remote Sr. B2B Demand Generation Manager

        Sr. B2B Demand Generation Manager

        As a Sr. B2B Demand Generation Manager, you will be part of the IH Digital Marketing team responsible for working with our Enterprise customers to create exceptional integrated campaigns that drive engagement & conversion. This will include developing and implementing omnichannel digital marketing strategy and plan –that incorporates social media, content syndication, publisher programs, programmatic media, email nurture, virtual events, webinars, ABM, and more. We're looking for an individual with 3+ years of B2B demand gen experience that has a passion to implement successful campaigns and is obsessed with conversion optimization.

        Responsibilities

        • Interact with customers to define integrated B2B demand gen programs.
        • Lead market landscape analysis, develop personas, and prospect/account engagement paths.
        • Work with teams to understand the audience and target accounts.
        • Participate in projects from concept to delivery including requirements gathering, campaign strategy and budget development, project kick-off, weekly internal and external communications, customer advisory, and working with a cross-functional internal team to deliver the program.
        • Develop omnichannel paid media demand gen plan and strategy.
        • Work on multiple projects and be responsible for deadlines and deliverables. Thrive in a fast-paced, multi-project fluid environment.
        • Evaluate campaign performance and develop weekly, monthly, and quarterly presentations analyzing digital performance, and sharing insights.
        • Make campaign optimization recommendations based on performance data and market insights.

        Qualifications

        • 3+ years of growth marketing and demand gen experience ideally at a digital marketing agency or a SaaS company executing B2B programs
        • 2+ years of experience creating integrated ABM marketing programs that utilize an omnichannel structure to drive results a plus
        • Experience running B2B social lead gen campaigns, content syndication, publisher programs, programmatic media, email nurture, virtual events, webinars, communities
        • Prior experience using ABM platforms like Demandbase and 6Sense is a big plus.
        • Experience creating and delivering customer presentations
        • Organized, structured and detail-oriented
        • Proficient in using project management and collaboration tools such as Slack, Asana, etc.
        • Experience using analytics tools such as Google Analytics, Adobe Analytics, Tableau, etc.
        • Familiar with Marketing Automation platforms such as Hubspot, Marketo, Eloqua, etc.
        • Passion and an eye for good user experience design
        • Excellent oral and written communication skills
        • Ability to travel on occasion
        • Bachelor's Degree in liberal arts, computer science, statistics, math or equivalent

        See more jobs at Iron Horse

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        +30d

        Director, People Operations

        BlueLabsWashington, District of Columbia, United States
        Designmobileslack

        BlueLabs is hiring a Remote Director, People Operations

        About BlueLabs

        BlueLabs is a leading provider of analytics services and technology for a variety of industry clients: including government, business, and political campaigns. We help our clients optimize their engagements with individual customers, supporters, and stakeholders to achieve their goals. Simply put: we help our partners do the most good by getting the most from their data. 


        Today, our team of data analysts, scientists, engineers, and strategists come together from diverse backgrounds to share a passion for using data to solve the world’s greatest social and analytical challenges. We’ve served more than 400 organizations ranging from government agencies, advocacy groups, political campaigns, and businesses. Along the way, we’ve developed some of the most innovative tools available in analytics, media optimization, reporting, and influencer outreach-- serving a diverse set of industries, including the automotive, travel, consumer packaged goods, entertainment, healthcare, media, telecom, and more.

         

        About the team: 

        The Operations and People team supports the staff of BlueLabs, their work, and their clients. Ops and People at BlueLabs includes People Operations: supporting recruitment, onboarding, and the employee experience; Financial Operations: executing payroll, book-keeping, and financial planning; Technical Operations: supporting application access, asset management, and engineering  and broader Operational Logistics support: coordinating with corporate counsel and supporting facilities operations.

         

        As a member of the Ops & People team, you might answer questions like:

        • What is a current need at BlueLabs, and how can we build a process that addresses it?
        • How can we make existing systems more efficient and values-driven?
        • How can I create a plan that sets BlueLabs, its staff, and its clients up for success?

         

        As part of the Ops & People team at BlueLabs you’ll be working with a team of operations professionals with various work backgrounds and experiences who seek to make Blue Labs a more efficient, compliant, and positive place to work.


        About the role:

        The Director, People Operations leads all people engagement work at BlueLabs; ensuring a positive, accountable, and compliant employee experience throughout the company. This role requires a business savvy, empathetic leader willing to coach and advise while also pivoting to jump into the details. We are a kind, capable, growing team seeking a people person to develop our team members into their best selves. 


        This position reports to the Vice President, Operations & People. 


        In this position you will:


        Talent Acquisition:

        • Identify and cultivate key sources of diverse talent (i.e., online candidates sources, key partner organizations, local organizations, and professional groups) that are aligned with Blue Labs’ work and positions
        • Lead on developing a values-driven pipeline and recruitment program 
        • Oversee and be accountable to the process of job description creation and candidate pipelines and metrics


        Workforce Management (Performance, Retention, & the Employee Experience):

        • Lead and manage People Team members and bodies of work, including an Employee Experience Manager and People Operations Coordinator
        • Lead performance driven retention and culture-building initiatives including regular manager coaching/training and staff engagement events
        • Evaluate and resolve people challenges
        • Design and implement a feedback loop aimed at identifying and retaining high performing staff
        • Use data from the hiring feedback cycle to define profile and recruitment for new or vacant roles
        • Serve as point of escalation for employees regarding job satisfaction, relationships with colleagues, or any other personnel matters
        • Conduct review of compensation structure
        • Manage performance conversations and business goals process


        Diversity, Equity, Inclusion, and Accessibility:

        • In collaboration with the Employee Experience Manager, serve as a resource to all staff on issues related to DEI; initiate and seize opportunities for change, dialogue and learning on diversity
        • Provide updated best practice information to the organization on issues of DEI.


        Onboarding/Offboarding:

        • Lead the success of the onboarding and offboarding process for employees, ensuring a positive employee experience and state-specific compliance
        • Oversee the correct, compliant, and timely completion of new hire and termination paperwork for employees; including offer letter drafting and execution, new hire paperwork paperwork and background checks, E-verify, Exit Interview completion, etc.
        • Lead on administration of all benefits Blue Labs provides, including 401K plan, health insurance, and phone stipends


        Such other reasonable tasks as may be assigned by management.


        What we are seeking:

        • A proactive, clear, and effective communicator, both digitally and verbally
        • Effective problem solving aptitude to identify problems, determine accuracy and relevance of information, generate and evaluate alternatives, and to make recommendations
        • Strong reasoning skills to identify rules, principles, or relationships that explain facts, data, or other information and analyze information to make correct inferences/draw accurate conclusions.
        • Demonstrated professional demeanor, impeccable ethics, and ability to work with complete respect for confidentiality of sensitive data and discretion
        • Customer service perspective eager to support our BlueLabs personnel
        • An effective project manager: someone who can keep many different projects and timelines moving forward at once
        • A process person who understands what needs to be accomplished overall and can adapt accordingly
        • Incredibly detail oriented and organized: someone who loves checking off items in a to-do list
        • Exceptional interpersonal skills including empathy and the ability to manage relationships with a diverse set of colleagues 
        • SHRM or HRCI certification, preferred
        • 5+ years of experience in a People-related field, i.e., HR or Talent
        • Experience managing multiple direct reports
        • Proficiency with Macs, Microsoft Office, Google Suite, Harvest, and Slack
        • Understanding of Federal and State employment and labor regulations


        What recruitment looks like:

        We expect to onboard this position in late October 2022. The successful candidate will complete up to three interviews (HR phone call, team/panel interview, and interview with leadership team). Duringthe interview process, you will be asked questions to describe your background and experience relevant to the position. This may include providing examples of projects you worked on, tools or applications you've used, and knowledge you have applied.  We often look for explanations of "how or why" so it's helpful to have details ready.


        What We Offer:

        BlueLabs offers a friendly work environment and competitive benefits package including:

        • Premier health insurance plan
        • 401K matching
        • Unlimited vacation leave
        • Paid sick, personal, and volunteer leave
        • 13 paid holidays
        • 15 weeks paid parental leave
        • Professional development stipend & tuition reimbursement
        • Macbook Pro laptop & tech accessories
        • Bring Your Own Device (BYOD) stipend for mobile device
        • Employee Assistance Program (EAP)
        • Supportive & collaborative culture 
        • Flexible working hours
        • Remote friendly (within the U.S.)
        • Pre-tax transportation options for commuting to our office in Washington, DC
        • Lunches and snacks
        • And more! 


        The salary for this position is$130,000+ annually. 


        BlueLabs has an office in Washington, DC, and while we would prefer candidates who are within a commutable distance to the office, we are open to considering candidates from within the U.S. 


        At BlueLabs, we celebrate, support and thrive on differences. Not only do they benefit our services, products, and community, but most importantly, they are to the benefit of our team. Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans statuses, disabilities and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace and an affirmative action employer, BlueLabs is committed to creating an inclusive environment for all employees. BlueLabs endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact the Director, People Operations.  BlueLabs participates in E-verify.EEO is the Law(Link to external DOL site)

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