Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

Elation Health, a forefront innovator in health information technology solutions, seeks a driven and experienced Sr. Manager/ Director of Sales for our Small Group Segment. This remote leadership role involves leading a team of Account Executives, adept in both inbound and outbound sales strategies, focusing on expanding our market share within the small group sector. The successful candidate will lead and manage a high performing team while operating in a dynamic, virtual environment.

Responsibilities:

• Remote Team Leadership: Lead, motivate and mentor a remote, hybrid inbound and outbound sales team, fostering a culture of performance, collaboration, and success in a virtual setting.
• Strategic Sales Planning: Craft and implement comprehensive sales strategies tailored to the small group market, ensuring the achievement of sales objectives and revenue growth targets through both inbound and outbound efforts.
• Pipeline Development: Oversee the creation and management of a robust sales pipeline, utilizing both inbound leads and proactive outbound prospecting strategies to secure new business opportunities.
• Sales Metrics and Analysis: Utilize key sales performance indicators to provide actionable insights to enhance productivity and effectiveness. Use data-driven approaches to inform and refine sales tactics and strategies.
• Deal Support: Provide direct deal support to account executives, serving as an escalation point in negotiations and joining calls to help provide ongoing coaching of the team.
• Cross-Functional Collaboration: Work closely with marketing, product, and customer success teams to align on go-to-market strategies, product development feedback, and to optimize sales enablement tools and resources.
• Sales Training and Enablement: Equip the sales team with the necessary skills, knowledge, and tools to succeed in a remote sales environment. 
• Innovation and Adaptability: Encourage innovation within the team to adapt sales strategies and approaches in a rapidly changing market. Promote a culture of experimentation and continuous improvement.

Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field, with an MBA preferred.
• At least 5 years of leadership experience in inside sales, specifically within the health information technology sector or a closely related healthcare field, with a proven track record in remote team management.
• Demonstrated success in leading hybrid inbound and outbound sales teams to exceed sales targets in a virtual environment.
• Strong analytical skills, capable of leveraging data to drive strategic decisions and optimize sales performance.
• Exceptional leadership and communication abilities, with experience in motivating and developing remote sales teams.
• In-depth understanding of the small group healthcare market, with the ability to anticipate market trends and align sales strategies accordingly.
• Proficiency in using sales and customer relationship management (CRM) software, as well as tools for remote work and team collaboration.

Salary range: $100,000-125,000 + variable

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

Elation Health is seeking an experienced and dynamic Vice President of Sales to lead our sales teams across various market segments, including small, medium, and enterprise-level new business and cross-selling opportunities. This role is pivotal in setting the strategic direction of the sales department, fostering a high-performance sales culture to execute the strategy, and driving the company's revenue growth in the competitive health information technology (HIT) landscape.

Responsibilities:

• Strategy and Execution: Develop and implement effective sales strategies to meet and exceed sales targets across all business segments. Ensure alignment of sales strategies with the overall company goals
• Leadership and Culture: Set a positive and dynamic sales culture that promotes growth, accountability, and excellence. Develop and lead a high-performing sales team by example, encouraging continuous improvement and professional development
• Best Practices and Processes: Establish and continuously refine sales best practices and processes to improve efficiency, sales cycle times, and customer satisfaction. Leverage data and analytics to inform decision-making and strategy adjustments.
• Forecasting and Reporting: Provide accurate and timely sales forecasting and reporting to the executive team, ensuring visibility into the sales pipeline and performance metrics.
• Coaching and Development: Act as a mentor and coach to the sales team, providing regular feedback, training, and development opportunities. Foster a learning environment where team members can grow their skills and advance their careers.
• Deal Involvement and Client Relationships: Play an active role in key sales opportunities, negotiations, and strategic partnerships, bringing expertise and leadership to critical deals. Develop and maintain strong client relationships and act as an escalation point to ensure client satisfaction and deal closure.
• Leadership Through Managers/Directors: Lead the sales organization through a structure of managers and directors, ensuring leadership effectiveness not just at the individual contributor level but across all levels of the sales team.
• Remote Team Management: Lead and manage remote sales teams effectively, leveraging technology and communication tools to maintain high engagement and performance levels.
• Stakeholder Collaboration: Work closely with other departments, including marketing, product, and post sales teams, to ensure a cohesive approach to market penetration, customer satisfaction, and customer growth.

Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field. MBA preferred.
• A minimum of 10 years of sales leadership experience in the health information technology sector, with a strong preference for expertise in Electronic Health Records (EHR) systems.
• Proven track record of leading and scaling inside sales teams in a fast-paced and competitive environment, with significant experience in managing remote teams.
• Deep understanding of the healthcare industry, specifically working with physician groups, healthcare providers, and other healthcare entities.
• Strong analytical skills with the ability to forecast sales trends and leverage data to inform strategic decisions.
• Excellent communication, negotiation, and interpersonal skills, with the ability to inspire and motivate teams.
• Strategic thinker with a hands-on approach to problem-solving and decision-making.

Salary range: $150,000-200,000 + variable compensation

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

Elation Health’s Professional Services team advises and guides our largest customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping customers deploy and adopt our solutions. Your role will be cross-functional in nature, working alongside and connecting Sales, Customer Support, Support Engineering, Partnerships, and Product, enabling you to experience multiple aspects of our fast-growing company.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Elation’s values as you enable our customers’ to succeed from launch to scale.

Role and Responsibilities

• Be on the front-lines and ensure our customers achieve their clinical and operational goals through implementation of Elation’s solution, collaborating with both external and internal stakeholders to get the job done
• Manage the deployment of Elation’s solution to large and medium scale customers, enabling customers to achieve quick time to value in their investment
• Create and execute project plans that include success criteria, and a repeatable playbook for future implementations
• Track implementation progress, participation, product adoption, and account health
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Elation’s capabilities and explain them to customers of all types.

Professional Qualifications

• 4+ years of experience in a senior Customer Success, implementation, strategic or management consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal and external visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software

Salary: $110,000 - 120,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. Join our mission as we help to enable every patient to the highest quality of care. 

The Project Associate must demonstrate a deep technical understanding of our cloud-based, clinical platform and become familiar with EHR configuration and integrations set-up to play a critical role in the onboarding experience for our Enterprise customers. The right candidate will have a desire to problem solve, enjoys working with customers in a consultative manner, has a great attitude and ideally, prior experience working with distributed teams. This is a remote-based position. 

Key Responsibilities:

• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
• Coordinates and adheres to strict project schedules, and handles multiple assignments.
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
• Complete assigned project responsibilities which include but are not limited to: account activations, setting up eFax, ePrescribing, labs and other integrations requested by the customer.
• Proactively identify potential risks and mitigation strategies and communicate action items and resolutions to project team and client stakeholders.
• Communicate with customers and 3rd party vendors/partners to enable configuration experiences.
• Document progress and updates in Salesforce and Cloud Coach; communicate whether your activities are on track/off track with the relevant stakeholders.
• Develop and maintain technical expertise in assigned areas of the product functionality and utilize that expertise effectively and efficiently to help customers.
• Ensure process and operating procedures documentation is up to date at all times to enable operational efficiency across the organization.
• Actively contribute in any onboarding and training projects to support the customer journey, and product core adoption. 
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.

Professional Qualifications:

• 2+ years relevant professional experience in professional services or implementation
• Previous software development experience in one or more of the following areas: 
• Electronic Health Records
• User credentialing processes
• Integration and configuration processes
• Ability to communicate complex technical principles to both technical and non-technical stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $55,000 - $62,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We’re looking for an Awareness & Growth Marketing Manager to join the Elation team, reporting into the Director of Demand Generation. The person will be part of the Marketing team and is responsible for strengthening the pipeline through top-of-funnel awareness and inbound marketing. They will work closely and collaborate across the marketing team, external partners, and sales teams to align on strategy, execution, and drive operational excellence.

Responsibilities:

• Develop and own the awareness campaign strategy and execution of plan:Proactively build, manage, and launch multi-channel programs (ex. content syndication, SEO, publishers, events, organic social media, display, direct mail) to drive awareness, traffic, impressions, and leads into the pipeline, measure engagement activity, and share key learnings. In addition, they will glean insight from the product, sales, and customer success teams to understand buyer behavior and identify where to optimize and identify new channels and growth opportunities.
• Partner with Paid Growth Manager to drive lead generation:Codevelop marketing strategies with a segmentation mindset that increases brand awareness and top-of-funnel prospects and gets them to convert. Partner with Paid Growth Manager to ensure organic and paid channels work together to improve campaign effectiveness. As a Growth Team, ensure we use the proper messaging and engagement for each key audience touchpoint in the buyer and customer journey. Also partner with the Engagement Team to convert leads through an effective post-form experience.   
• Ownership and responsibility of campaign performance: Analyze the performance of campaign activities, keyword planning, and engagement reporting, including mining insight from platforms (ex. Google Data Studio, Looker, SEMRush) and monitoring of KPIs. They also will present key findings to Marketing Leadership and share recommendations on areas for optimization. 
• Manage campaign activity operations, including the use of systems and processes: Drive the operational performance to ensure all assets (ex. forms, ads, landing pages) are developed and programmed appropriately. This includes ensuring data flows into the appropriate system and can be reported to fuel insights and social media planning.
• Cultivate insight and learn:Work cross-functionally to understand market and business insight that informs campaign planning, generates key learnings, and identifies new growth strategies. 

Qualifications:

• 4 years of marketing experience with a focus on developing and operationalizing multi-channel campaign strategies across a Mar-Tech stack. 
• Consistent track record of hitting and exceeding campaign goals and KPIs.
• Self-motivated and thrive in fast-paced dynamic environments.
• Proficient working across a Mar-Tech stack, including: Salesforce (CRM), Google Analytics, Google Adwords, Hootsuite, SEMRush, etc. 
• Knowledgeable using Google Data Studio is preferred. 
• Ability to work in ambiguity with minimal supervision.
• Ability to be very analytical and synthesize data to make informed decisions and recommendations.
• An effective communicator to Marketing Leadership and cross-functional partners (both written and verbal).

Salary range: $90,000 - 120,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

Elation is looking for a Backend or Fullstack Engineer with a deep understanding of web programming, design, and technical obstacles. Elation’s development team is a group of experienced and talented engineers who are passionate about our product and users. As a member of the team you’ll be involved in product design, integrating AI logic, and development, working extensively in both web and mobile platforms, and deploying your changes to production weekly. We value diversity - great talent and ideas can come from anywhere!

We’ve built a development team that is distributed across North America, Canada, and New Zealand that comes from a diverse set of backgrounds and experiences. We strongly encourage women and people from under-represented communities to apply. 

RESPONSIBILITIES

• Work cross-functionally with an agile team including Product, UX/Design, Front-End Engineers, and QA.
• Offer input on technical design, UI, and product features.
• Build and architect features for an intuitive, user-friendly platform
• Suggest and drive improvement on all parts of the stack and internal development processes
• Help our skilled support team triage bugs and troubleshoot production issues
• Learn from and mentor other engineers and participate in code reviews

EXPERIENCE AND SKILLS

• 5+ years relevant professional experience in software development
• Experience building API’s using modern backend technologies at scale
• Experience with server-side technology including Python and MySQL
• Track record of delivering SaaS products on AWS or other major cloud providers
• Ability to communicate complex technical problems to both technical and non-technical stakeholders
• Strong track record in building high quality and complex applications and delivering projects on time

BONUS POINTS

• Experience working with AI technologies including LLMs and NLP
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used
• Experience with a modern Javascript framework (React, Angular, etc.)
• Experience with React Native and Expo for mobile development

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

Elation is looking for a Backend or Fullstack Engineer with a deep understanding of web programming, design, and technical obstacles. Elation’s development team is a group of experienced and talented engineers who are passionate about our product and users. As a member of the team you’ll be involved in product design, integrating AI logic, and development, working extensively in both web and mobile platforms, and deploying your changes to production weekly. We value diversity - great talent and ideas can come from anywhere!

We’ve built a development team that is distributed across North America, Canada, and New Zealand that comes from a diverse set of backgrounds and experiences. We strongly encourage women and people from under-represented communities to apply. 

RESPONSIBILITIES

• Work cross-functionally with an agile team including Product, UX/Design, Front-End Engineers, and QA.
• Offer input on technical design, UI, and product features.
• Build and architect features for an intuitive, user-friendly platform
• Suggest and drive improvement on all parts of the stack and internal development processes
• Help our skilled support team triage bugs and troubleshoot production issues
• Learn from and mentor other engineers and participate in code reviews

EXPERIENCE AND SKILLS

• 5+ years relevant professional experience in software development
• Experience building API’s using modern backend technologies at scale
• Experience with server-side technology including Python and MySQL
• Track record of delivering SaaS products on AWS or other major cloud providers
• Ability to communicate complex technical problems to both technical and non-technical stakeholders
• Strong track record in building high quality and complex applications and delivering projects on time

BONUS POINTS

• Experience working with AI technologies including LLMs and NLP
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used
• Experience with a modern Javascript framework (React, Angular, etc.)
• Experience with React Native and Expo for mobile development

Salary:$135,000 - $210,000 CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We’ve enjoyed considerable growth and are now looking for an exceptional individual to join our team as a Customer Operations Manager.  This role specifically is intended to understand our customer’s adoption and performance of our product lines and serve as an important liaison to our product and growth organizations to better understand their experience and needs.  This leader will report to our VP of RCM Operations and will be instrumental in leading a critical function for our customer experience organization. 

Responsibilities

Customer Financial Success & Elation Billing Adoption:

• Drive customer adoption of Elation Billing across the Elation network.  This includes both Small and Medium groups.
• Present findings from these sources through data to the Product organization.  This includes key product ceremonies and standing meetings in which we inform the product teams of customer pain points and requests.
• Suggest process improvement opportunities for Product and Operational teams related to Elation Billing, calling out where we can improve both our customer and our internal team workflows.
• Analyze Elation Billing performance for the user base, both as a community and individually.  Understand how customer performance is a lagging indicator of product improvements and advocate for product enhancements as a result.
• Partner with Customer Marketing and Customer Retention to communicate feedback loop and impact of this work back to our customers.

Customer EHR Success and Optimization:

• Work with Support and Onboarding teams to identify areas in which customer performance is not meeting expected standards.  Advocate for product improvements where there are opportunities and create customer-facing feedback loops for suboptimal areas.
• Work with Support and Onboarding teams to identify areas in which our internal workflow can be improved for better EHR adoption and usage.  Advocate for product and process improvements where there are opportunities and create customer-facing feedback loops for suboptimal areas.
• Identify benchmark EHR performance and focus on customer cohorts that are missing these benchmarks.  Work with Customer Marketing to create campaigns to improve these areas for customers and engage them in their usage and performance within our EHR.
• Partner with Customer Marketing and Customer Retention to communicate feedback loop and impact of this work back to our customers.

NPS Analysis and Publication:  

• Analyze NPS results and publish results in a format our internal stakeholders can consume and act on.
• Analyze Elation Billing & EHR NPS survey results and support cases to frame existing products gaps for both segments.  
• Publish quarterly Product performance report that highlights customer experience and outcomes using Elation Billing and EHR products.

Qualifications

• 3+ years of Revenue Cycle Management experience, preferably as a RCM analyst or within a billing function 
• Demonstrated experience in a customer-facing role where it was required to analyze customer feedback and pain points and advocate for the improvements with other internal teams.
• Consulting experience is a plus, as much of this role will require quick adaptations of content and results for the myriad of audiences that are interested in the information (Product, Growth, Analytics and customers themselves)
• Working knowledge of RCM industry benchmarks and best practices, including KPIs and metrics
• Demonstrated success in executing cross-functional process improvement projects
• Proven expertise in a complicated, matrixed, customer-facing operating environment

Salary range: $120,000-135,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

As we continue to grow and increase our capacity to transform primary care, we are seeking a skilled and detail-oriented Contracts and Legal Operations Manager to draft and negotiate commercial contracts that ensure outcomes are aligned with business needs. Reporting directly to the Head of Business Operations, your contribution will have an immediate impact at Elation. Beyond the primary contracts and legal responsibilities, you will also focus on implementing tools and improving processes, systems, and policies that facilitate and scale our work, by collaborating with internal and external parties.

Responsibilities

• Structure, draft, and negotiate a broad set of agreements, with a focus on commercial contracts for our SaaS business (e.g. license, technology partner, and vendor agreements)
• Develop scalable forms, templates, policies, and processes that support compliance and contracting
• Own the contract lifecycle management through close-out, including contract modifications, tracking, and compliance with contractual terms
• Advise and support internal employees of company processes, contract status, and make recommendations based on company policies and standards
• Drive the implementation of tools to improve delivery of commercial legal services at scale (e.g. standalone contracts management systems or in our CRM)
• Assist in the development and maintenance of various contract and policy forms
• Support teams in various types of audits (e.g. technical, financial, and compliance)
• Provide support for corporate governance, corporate development, litigation and HR legal matters.
• Maintain corporate records including, but not limited to state filings, business licenses, shareholder records, board meeting minutes, and corporate resolutions.
• Support and manage legal staff as applicable.
• Perform special projects as assigned.
• Support and assist in privacy and intellectual property matters as applicable.

Required Skills

• 5-7 years experience drafting and negotiating enterprise/commercial agreements within an in-house capacity (preference for healthtech SaaS companies)
• Strong communication, negotiation, and contract drafting skills
• Working knowledge of healthcare compliance law
• Consistent good judgement and ability to apply legal knowledge to create practical business solutions
• Experience using commonly used in-house legal systems, such as contract management systems, online signature tools, etc.
• Track record of successful negotiation of commercial contracts in highly regulated environments (e.g. healthcare and regulatory compliance)
• Experience in driving process improvement initiatives, focusing on optimizing workflows and increasing scalability
• A self starter who operates well in a fast-paced environment and works with diligence, organization, and minimal supervision

Salary: $95,000 - $120,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

As Principal, Client Solutions at Elation Health, you will work with our most innovative clients to achieve new performance highs. This role provides an exciting opportunity for a strategic-minded professional to play a crucial role in the long-term success and growth of our organization.

Responsibilities:

Client Success Strategy:

• • Proactively address potential risks and issues that might affect client retention.
  • Analyze client usage and feedback to provide insights to product and service teams, driving continuous improvement.
  • Facilitate customer escalations cross-functionally and provide appropriate expectations externally.

Strategic Planning:

• • Drive the strategic planning for your book of business, outlining growth opportunities, potential challenges, and tailored engagement strategies.
  • Stay abreast of industry trends and insights to inform and adjust strategies as necessary.

Relationship Management:

• • Own, cultivate and strengthen relationships with key decision-makers within our largest clients.
  • Ensure ongoing client satisfaction through regular check-ins, understanding their evolving needs and addressing concerns promptly.
  • Inspire others and build strong relationships, and creating a true followership.  In a collaborative team setting, you'll work closely with others but also autonomously with little direction.  

Cross-functional Representation:

• • Engage closely with internal stakeholders, including product, sales, marketing, and service teams, to align on client needs and ensure cohesive messaging and service delivery.
  • Share client feedback internally to shape the future direction of products and services.

Reporting & Metrics:

• • Regularly monitor, analyze, and report on your book of business health, growth, trends, and risks.
  • Maintain up-to-date account records and ensure timely communication of relevant insights to senior leadership

Strategic Framework Development:

• • Design and implement comprehensive frameworks tailored for strategic advisement and issue resolution, ensuring a standardized yet flexible approach to engaging with our largest enterprise clients.
  • Lead cross-functional workshops and sessions to define the client lifecycle, gaining input from sales, marketing, product, onboarding, and other relevant teams.
  • Continuously review and iterate on the frameworks based on feedback, performance metrics, and evolving business needs

Account Expansion:

• • Identify upsell and cross-sell opportunities to expand our footprint within each strategic account, and partner with Sales to close
  • Collaborate with internal teams to tailor and present additional solutions that address the unique challenges and opportunities faced by each client.

Qualifications:

• 7+ years of Consulting / Customer Success / Client Solutions / Account Management experience
• 3+ years Healthcare experience required, experience with Primary Care organizations strongly preferred
• Successful track record with upselling or net new sales
• Ability to ramp and build rapport quickly 
• Strong communication skills (internal and external)
• Desire to deliver quality and timely customer service
• Problem solving and risk mitigation
• Experience managing large, multi-stakeholder customers with competing priorities 
• Strong business acumen 

Salary Range: $160,000 - 175,000 + Variable Compensation Bonus

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We’re looking for a data-driven Growth Marketing Manager to join the Elation team, reporting into the Director of Demand Generation. The person will be part of the Marketing team and is responsible for strengthening the pipeline through inbound and outbound marketing. In addition, they will work closely and collaborate across the marketing team, external partners, and sales teams to align on strategy, execution, and drive operational excellence.

Responsibilities:

• Develop and own the acquisition campaign strategy and execution of plan:Proactively build, manage, and launch multi-channel programs (ex. content syndication, paid social, paid search, display, direct mail) to drive traffic and leads into the pipeline, measure engagement activity, and share key learnings. In addition, they will glean insight from the product, sales, and customer success teams to understand buyer behavior and identify where to optimize and identify new channels and growth opportunities.
• Drive lead generation:Develop marketing strategies with a segmentation mindset that increases brand awareness and top-of-funnel prospects and gets them to convert. They will ensure we use the proper messaging and engagement for each key audience for each touchpoint in the buyer and customer journey. Partner with the Engagement team on nurturing leads to ensure quality.   
• Ownership and responsibility of campaign performance: Analyze the performance of campaign activities and engagement reporting, including mining insight from analytics platforms (Google Data Studio, Looker) and monitoring of KPIs. They also will present key findings to senior Marketing Leadership and share recommendations on areas for optimization. 
• Manage campaign activity operations, including the use of systems and processes: Drive the operational performance to ensure all assets (ex. forms, ads, landing pages) are developed and programmed appropriately. This includes ensuring data flows into the appropriate system and can be reported to fuel insights and paid media planning.
• Cultivate insight and learn:Work cross-functionally to understand market and business insight that informs campaign planning, generates key learnings, and identifies new growth strategies. 

Qualifications:

• 4+ years of marketing experience with a focus on developing and operationalizing multi-channel campaign strategies across a Mar-Tech stack. 
• Consistent track record of hitting and exceeding campaign goals and KPIs.
• Self-motivated and thrive in fast-paced dynamic environments.
• Proficient working across a Mar-Tech stack, including: Salesforce (CRM), Google Analytics, Google Adwords, Google Tag Manager, etc. 
• Knowledgeable using Google Data Studio is preferred. 
• Ability to work in ambiguity with minimal supervision.
• Ability to be very analytical and synthesize data to make informed decisions and recommendations.
• An effective communicator to Marketing Leadership and cross-functional partners (both written and verbal).

Salary range: $115,000 - 130,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We are seeking a highly skilled Manager, Revenue & Technical Accounting with 6+ years of experience, including a mix of public and private accounting, and a background in SaaS technology. Reporting into the VP, Controller, you’ll be a core part of the Accounting Team.

If you are a results-driven accounting professional with a strong technical background and a passion for SaaS technology, we invite you to apply for this exciting opportunity. Join our team and contribute to the financial success of our organization while advancing your career in a collaborative and innovative environment.

Responsibilities:

• Technical Accounting:Perform technical accounting research and document accounting positions and supporting analysis. Lead the implementation and application of new accounting standards.
• Complex transactions:Provide technical accounting expertise on complex transactions and issues.
• Revenue Accounting:Oversee the end-to-end revenue recognition process, ensuring accurate revenue recognition and compliance with ASC 606.
  • As part of the monthly close and reporting process manage revenue, deferred revenue and accounts receivable reconciliations and perform BvA and month-over-month variance analysis.
  • Collaborate with cross-functional teams to analyze and structure revenue contracts.
  • Develop and maintain revenue accounting policies and procedures.
• Financial Reporting:Ensure accurate and timely completion of financial reports for management reporting, GAAP reporting, investor reporting and debt compliance.  Prepare trend and variance analysis for assigned GL accounts at entity and consolidated level.
• Audit: Coordinate the annual external audit and act as a liaison to the external auditors addressing inquiries and requests.
• Communication: Maintain timely, clear, and effective communication with the Corporate Controller, weekly regarding the status of all accounting projects, team initiatives, and accounting tasks.
• Cross-functional collaboration: Build and maintain strong working relationships FP&A, RevOps, Customer Success Team, Sales, Legal and other business functions
• Process Improvement:Identify opportunities for process improvements and implement best practices in accounting operations. Lead implementation of automated process solutions with focus on simplification, standardization and optimization, with a focus on revenue processes.
• Tax Compliance: In collaboration with the VP, Controller, ensure tax compliance including sales tax, federal and state income taxes and other tax requirements.
• Other: Prepare ad hoc analysis and schedules, support peers as needed, perform other duties assigned by your manager and help drive accounting OKRs & KPIs

Qualifications:

• Bachelor’s degree in Accounting or Finance. CPA certification preferred.
• 6+ of progressive accounting experience.
• A mix of public accounting (Big 4 or similar) and private industry experience.
• Background in SaaS technology preferred.
• Strong knowledge of US GAAP, especially in the areas of revenue recognition.
• Experience with complex accounting transactions and technical accounting research.
• Excellent written and verbal communication skills, excellent time-management skills, and ability to multi-task and handle urgent requests.
• Ability to convey complex accounting concepts to non-accounting stakeholders.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Insatiable curiosity; self-starter with a can-do attitude and ability to positively implement change.
• Proactive at identifying and remedying issues quickly with a high degree of confidentiality and efficiency as well as clearly and concisely communicating problems/solutions to the team.
• Advanced Excel skills and experience with ERP systems. Netsuite preferred.

Salary range: $110,000 - 140,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We are seeking a mission-driven Engagement Advisor, Professional Services who must demonstrate a deep understanding of our cloud-based, clinical platform and have excellent relationship management skills. You’ll work directly with physician-owned primary care practices, helping them achieve their goals. The right candidate will have a desire to problem solve, effective customer interaction, attention to detail across multiple projects and a great attitude. This role will require meeting virtually with customers on a weekly basis. This is a remote-based position. 

Responsibilities

• Manage simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes collaborating and being an asset to multiple teams such as Data, Customer Success, Technical Implementation and Support to create a streamlined and cohesive approach that allows customers to get successfully onboarded.
• Proactively contact and virtually meet customers to manage a positive transition from the sales team by building strong relationships with Elation customers, actively seeking the “why” behind our customers’ asks to ensure we address their issues and meet their goals
• Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth and to ensure smooth and timely starts for the customer
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
• Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines; adjusting schedules and targets on projects as needed
• Use data and reports to identify trends within your customer base. Use this data to create scalable touchpoints and engagement that ensures your customers are successful in using the Elation platform to achieve their goals
• Collaborating with Customer Success and Support when indicated to problem solve for onboarding customers 
• Required to be on-call 2-3 weekends per year for urgent customer support
• Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.

Qualifications

• Bachelor’s degree or equivalent experience 
• 2-3 years of experience in a customer-facing success role
• Project management experience required
• Highly collaborative, organized, and execution-oriented with strong presentation skills
• Strong desire to build relationships with your customers and serve as an advisor of their onboarding process
• Exceptional written and oral communication skills that display professionalism
• Process-oriented mindset with a high level of attention to detail
• Ability to work with a large customer base and engage with your book of business by deploying strategic technology.
• Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.

Salary: $90,000- $105,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

Elation is looking for an Account Executive with a keen interest in helping Elation grow its acquisition efforts to independent physician practices. This is a quota carrying role where we’re looking for a hungry, goal-oriented sales professional to take our team to the next level.

The primary function of this role will be to partner with our sales leadership team to drive and nurture prospect engagement as we build Elation’s customer portfolio.

Responsibilities:

Full-Cycle Sales Process Management: Lead a comprehensive sales process that encompasses creative lead generation, discovery, product demonstrations, negotiations, and closings. Be proactive in identifying new opportunities to build the sales pipeline and achieve sales objectives.

• Virtual Product Demonstrations: Conduct compelling and effective product demonstrations virtually to prospects of our award winning EHR and billing solutions, clearly articulating the value and benefits of our solutions tailored to their specific needs.
• Sales Pipeline Development: Maintain a robust sales pipeline by generating meetings from inbound leads and self-generated cold prospecting efforts.  Follow best practices for both inbound and outbound pipeline development and consistently meet outbound pipeline generation goals.
• Relationship Building: Forge strong relationships with potential clients through consistent follow-up, understanding their unique needs, and positioning our solutions as key to addressing those needs.
• Collaboration with Internal Teams: Coordinate with the Customer Experience (CX) and Product Development teams to ensure a seamless transition from sale to implementation and to provide feedback on product improvements and market needs.
• Salesforce documentation: Accurately document all sales activities, pipeline updates, and client communications, in SFDC ensuring timely and accurate visibility into your efforts and results.
• Continuous Learning and Development: Stay informed about industry trends, competitive landscape, and product knowledge to enhance your sales presentations and effectiveness.
• Cultural Ambassador: Internalize company culture and represent this externally

Qualifications:

• Bachelor’s degree required
• Two to three years in a full sales cycle quota-carrying sales role; within the healthcare industry preferred
• Ability to conduct product demonstrations in an inside sales/virtual sales environment
• Ability to build pipeline through cold outreach in an inside sales/virtual sales environment
• Strong intrapersonal skills
• Exceptional written and verbal communication skills
• Proficiency with sales tools such as Salesforce (SFDC), Groove/Outreach, Gong or similar tools.
• Hardworking, persistent, and dependable
• Positive and enthusiastic

Salary range: $75,000 + uncapped commission

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love. 

Elation Health is looking for a highly skilled and experienced Senior Product Operations Manager to join our Technical Operations team. This will report to the Senior Director of Technical Operations. As a thought leader in our operational success, you’ll ensure the effectiveness and efficiency of product development operations in delivering value for Primary Care physicians on Elation’s platform.

As Senior Product Operations Manager, you will drive the success of our Product Development Lifecycle, building and optimizing process to ensure the successful delivery of products and enhancements into customer hands. You will partner closely with the VP of Product, the Product Management, Product Marketing, Design, and Engineering teams, as well our cross functional partners (Sales, Customer Success, and Support) to build, iterate, and streamline process and operations.

Role and Responsibilities

• Drive the product development lifecycle including building and iterating our approaches to ensure outcomes and efficiency.
• Own the operational roadmaps for our product development lifecycle and product feedback programs, delivering projects with measurable impact against success metrics.
• Manage the change management process, roll out, and adoption of the product development lifecycle.
• Use data to identify opportunities for impact and efficiency and build buy-in for the right operational approaches for the team.
• Apply systems thinking to assess, iterate and build cross functional processes.
• Develop strong relationships within product development and with cross-functional teams to understand their needs and ensure the process is working for Elation.
• Build and iterate the release and launch process in collaboration with Product and Product Marketing leadership.
• Leverage internal feedback to uncover unmet needs and improve our way of working. This includes identifying team bottlenecks and making changes to practices, processes, and tools to improve team efficiency.
• Anticipate upcoming obstacles across Product, Design, and Engineering and proactively mitigate them.
• Own administration of the tools of our product operations process including ProductBoard, Confluence, and Amplitude, managing adoption, effectiveness, and COGS operations.

Qualifications

• 6+ years in a software engineering environment as a product manager, product operations manager or project manager within a product development team.
• Experience with SaaS products and clear understanding of the cross functional nature of successful SaaS product launches.
• Highly proactive and independent who is able to take broad or vague direction and hone it into understanding, action, and impact.
• Systems thinker with experience driving efficiency in operational systems.
• Experience creating structure from chaos leveraging relationships, process, and tools
• Adept at change management and enabling and driving impact through operational change.
• Excellent communication skills with experience building and managing stakeholder relations at all levels of the organization.
• Exceptional organizational and multitasking abilities. Able to drive real time impacts by jumping on timely opportunities while systematically moving forward the performance of our product delivery.

Salary range: $150,000 - 180,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

As a Customer Retention Manager at Elation Health, you will play a critical role in managing our Small Group customer user base.This role will initially report to Chief Experience Officer. Your primary responsibility will be to support and nurture our growing Small Group book of business. You will be responsible for the annual retention and organic growth for this book of business, along with renewals and customer relationship escalations. 

Responsibilities:

Supporting the Small Group book of business

• You are responsible for supporting the Customer Retention Principal in managing risk escalations, customer downgrades, renewals and customer churn
• You are the direct escalation point for Support to manage customer escalations
• You will deploy churn mitigation strategies across the Small Group book of business, using our various customer communications channels and establish strategies to help our Small Group customers grow organically

Use data analyses and many-to-one communication strategies to achieve KPIs

• Drive cross-functional projects with customer marketing, enablement, Support and other Elation teams to implement strategies and tactics that come out of the customer trends to hit KPIs

Own Small Group customer trends, especially downgrade and churn numbers

• Working with the Customer Retention Principal, inform our Support, Enablement and Product Development teams of areas for improvement and immediate needs and risk
• Steward actionable report for these internal teams to respond to as it relates to informed insights 

Build scalable processes

• This individual contributor will help create the foundations and processes to build redundancies in this function and enable future scale

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field
• Minimum of 2 years experience in a front-line customer role, with at least 2 years in managing a customer book of business
• Ability to manage and resolve complex customer issues and relationship escalations
• Strong intuition to understand trends by analyzing data and qualitative inputs

Salary range: $90,000 - 105,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

As a Customer Retention Principal at Elation Health, you will play a critical role in managing our Small Group customer user base. This role will initially report to Chief Experience OfficerYour primary responsibility will be to manage and nurture our growing Small Group book of business. You will be responsible for the annual retention and organic growth for this book of business, along with renewals and customer relationship escalations. 

Key Responsibilities:

Managing and growing the Small Group book of business

• You are responsible for managing risk escalations, customer downgrades, renewals and customer churn. 
• You will deploy churn mitigation strategies across the Small Group book of business, using our various customer communications channels and establish strategies to help our Small Group customers grow organically.

Use data analyses and many-to-one communication strategies to achieve KPIs

• This is an individual contributor role, with the opportunity to grow a team as this book of business grows
• Drive cross-functional projects with customer marketing, enablement, Support and other Elation teams to implement strategies and tactics that come out of the customer trends to hit KPIs

Own Small Group customer trends, especially downgrade and churn numbers

• Inform our Support, Enablement and Product Development teams of areas for improvement and immediate needs and risk
• Steward actionable report for these internal teams to respond to as it relates to informed insights 

Build scalable processes

• While this is an individual contributor today, you will create the foundations and processes to build redundancies in this function and enable future scale

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum of 2 years’ experience in a front-line customer role, with at least 5 years in managing a customer book of business.
• Proven ability to manage and resolve complex customer issues and relationship escalations.
• Demonstrated ability to create detailed analysis to inform cross-functional teams on trends and in using many-to-one communication channels to actively address those trends and drive proactive customer behavior to mitigate customer churn and downgrades.

Salary range: $175,000 - 200,000 + variable bonus compensation

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is dedicated to improving physician and patient quality of life through Elation, a SaaS cloud-based platform revolutionizing healthcare. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

Reporting to the Sr. Director of Product Marketing, the Senior Customer Marketing Manager will play a pivotal role in scoping and building the Customer Marketing function. This leader will help the business determine how and when to reach customers to drive adoption and advocacy, creating a strategy that propels expansion revenue.

You will:

• Lead the customer marketing strategy in alignment with overall company goals to improve customer retention, expansion revenue, customer loyalty, and brand advocacy via multi-channel programs.
• Be responsible for measuring customer success:Define metrics to measure, establish key reporting, and monitor KPIs. Analyze the performance of engagement activities, mine insights from surveys and report key findings to Marketing Leadership and share recommendations on areas for optimization. 
• Define the customer journey and buyer personas for ideal customer profiles and priority segments to support communications and overall strategy.

Communications: 

• Guide the development of newsletters, customer onboarding materials, case studies, etc. to ensure our customers are set up for success and we are scaling their positive experience across marketing campaigns.
• Lead the development of targeted multi-channel customer communication plans across product roadmap cycles, upsell/expansion programs, customer events, and transactional communications.
• Identify data needs required for accurate customer segmentation. Create and maintain segmented customers lists within Salesforce.
• Assess the effectiveness of platforms and tools, making recommendations to optimize impact.
• Collaborate with cross-functional teams to ensure consistent messaging across all customer touchpoints. 
• Collaborate with the Product team to gather customer feedback and insights to drive product improvements and customer satisfaction. 

Growth & Advocacy:

• Collaborate with leadership to define expansion revenue goals, strategies, and success metrics, aligning them with the company's overall growth objectives.
• Be a trusted partner to the Product, Sales, and Customer Success teams by understanding and supporting their needs through careful planning of marketing tactics and programs.
• Identify and cultivate customer advocates who can provide testimonials, referrals, and case studies to demonstrate product value to potential buyers.
• Build and scale Elation’s customer advocacy program and reference accounts to drive referrals, case studies, and testimonials.
• Foster relationships with key customers to turn them into advocates for the brand.
• Develop and lead the execution of strategic customer engagement campaigns aimed at promoting additional solutions, use-cases, upgrades, and complementary products/services.

Qualifications:

• Demonstrated success owning the strategy, framework, development, and execution for multichannel customer marketing programs across customer segments with 6+ years of experience.
• Big picture thinking and attention to detail – ability to quickly understand overall business objectives, create a well-aligned marketing strategy, and execute plans with clearly defined metrics.
• Proven self-starter with strong project management skills, ability to prioritize and manage workload in fast-paced dynamic environments.
• Exceptional ability to lead, influence, and work across organizational boundaries with a strong track record of cross-functional collaboration.
• Familiarity with developing programs focused on customer adoption, engagement, and upsell.
• Results-oriented with a keen understanding of aligning strategy and execution with objectives and goals.
• Excellent communicator with strong written and verbal communication skills.
• Experience with Pardot (or similar platforms), Google Analytics, Canva, HTML and Salesforce.

Salary Range: $145,000 - $160,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support primary care providers and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Elation Health is a leading cloud based electronic health records platform for independent primary care physicians and healthcare innovators looking to transition the primary care from fee based to value based model. We are building a primary care operating system that puts physicians first and in the driver’s seat to have a trusted relationship with their patients. We have enjoyed considerable growth, and are now looking for a GRC Manager to join our team.

As GRC Manager, you will unlock for our teams, from Sales to R&D to Customers, the ability to work fast and with confidence with your partnership as a subject matter expert and experience in compliance and controls frameworks.  

You will be responsible for deploying and operationalizing our compliance programs, building and maintaining policies, procedures, training, communications, and controls. This role will execute the monitoring programs and will drive and formally document all monitoring and monitoring test work performed.

Responsibilities:

• Deploys, operationalizes and manages Elation’s compliance program, including coordinating with privacy, security, and other applicable stakeholders.  Performs day-to-day management of this program.
• Coordinates with appropriate stakeholders to maintain and revise policies and procedures as necessary  
• Ensures proper controls are in place for a coordinated security and compliance posture across a variety of functional organizations and their policies.
• Strong collaboration with internal and external stakeholders regarding compliance related topics. Working closely with Product, Engineering, IT, Security, and Customer organizations to ensure effective incorporation of compliance requirements. 
• Monitors the performance of the compliance program  on a continuing basis, taking appropriate steps to improve its effectiveness.
• Supporting regular compliance monitoring activities by performing or directing internal audits to ensure company-wide compliance with internal and external compliance requirements.
• Rolls out and maintains training and education for risk and compliance across the organization.
• Develops and maintains Elation’s security and compliance policy for dissemination to   customers and prospects
• Manages and coordinates external vendor compliance review process

Requirements:

• Bachelor’s Degree or equivalent combination of relevant education and experience 
• 5 years minimum experience in GRC, compliance or relevant industry.
• Prior experience planning and leading external audits
• Track and remediate gaps to completion
• Knowledge and understanding of information risk/security principles and related industry standards, such as NIST, PCI, ISO 27001, and HIPAA/HITECH
• Bonus points for experience working with regulations pertaining to healthcare and healthcare IT compliance (21st Century Cures, CEHRT,  Ryan Haight Act, etc.), international and local privacy regulations including GDPR and CCPA.
• Strong oral and written communication skills, with ability to bring clarity to complex needs and requirements
• Ability to effectively prioritize to support near term execution while balancing the long-term growth of the company

Salary: $130,000 - $155,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support primary care providers and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. We’ve built a product that users love, and we plan to keep it that way by continuing to empathize with users and help them overcome challenges.

Elation Health’s SMB Customer Success team advises and guides our customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping SMB customers deploy and adopt our solutions. Your role will be cross-functional in nature, working alongside and connecting Sales, Customer Support, Support Engineering, Partnerships, and Product, enabling you to experience multiple aspects of our fast-growing SMB segment.

This role requires exceptional communication skills, the ability to lead and support multiple customer needs simultaneously, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Elation’s values as you enable our customers’ to succeed from launch to scale.

Role and Responsibilities:

• Lead two critical functions within our SMB Onboarding team- the Technical Implementation Managers (TIMs) and Elation Billing Specialists. 
• Improve our Onboarding processes and workflows to better support new Elation Health customers and differentiate our overall Onboarding experience.  This includes workflows for both our clinical and financial products.
• Partner with the other Onboarding Manager to support the entire SMB Onboarding program through unified thought leadership and action.
• Partner with our Small Group Sales team in meeting customer expectations and then with additional internal teams to ensure a premiere experience for our integrations and partner functionality.
• Own operational analysis to demonstrate process improvements and outcomes in customer experience and partner performance.  Drive team performance through internal measures and reporting.
• Provide visibility on implementation status and timelines to external and internal stakeholders, from project level to executive level. 
• Create launch plans that include success criteria and a repeatable playbook for future implementations.

Professional Qualifications:

• 5+ years of experience in an implementation, strategic or management consulting role. 
• 3+ years of managerial experience leading a team of more than three people.
• Experience implementing or working with Practice Management Systems or RCM services
• Excellent at project management and gaining stakeholder buy-in, including at executive level
• Proven track record of successful, on-time IT implementations
• Demonstrated success in executing cross-functional process improvement projects
• Proven expertise in a complicated, matrixed, customer-facing operating environment
• Product or Partner management experience a plus, with an emphasis on proven attainment that drives better customer experiences
• Sales and Customer Success experience strongly preferred
• Enterprise SaaS experience preferred

Salary: $125,000 - 145,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support primary care providers and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.