On The Stage
On The Stage is hiring a Remote Customer Success Specialist - Part Time
Job Description
Opportunity for 15 - 20+ hours per week - Requires Evening & Weekend Hours
General Client Support - Day-to-day client support, resolving trouble tickets, troubleshooting, account provisioning, performance/event support coverage,
Departmental Collaboration - working closely with the Sales Team and Account Management Team on a daily basis, prioritizing the needs of new and existing clients, ensuring those needs are met in a timely, productive, and scalable way.
Internal Expert - deep product knowledge, knowing the ins/outs of the platform, and staying abreast of features and platform changes and communicating those to internal staff as required
Knowledge Base - Under direction of Client Support Manager, creating/updating knowledge bases for client/patrons and internal staff including one sheets for CS Big Book, instructional videos for YouTube channel, contributions to company newsletter/blog.
Client Training - Developing Training, Hosting Informational Webinars, Q/A Sessions, & Group Training Sessions
Other Projects as assigned
Qualifications
Minimum of 3+ years experience in Customer Service, Tech Support, or Sales experience in the B2B SaaS space, with demonstrated success in providing excellent service
Minimum 2+ years experience working in a box office, ticketing or a related live event space
Experience with G-Suite, Slack, Asana, and LiveAgent or ZenDesk is a plus
Self-motivated, with a “get it done” attitude and affinity for working in a fast-paced environment
Tech Savvy- can pick up on new technologies quickly and easily
Strong attention to detail, well-organized, as well as great oral and written communication skills
Works well with a team, and enjoys working with others on projects!
Bonus if you have a background in or a strong interest in the Performing Arts Industry
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On The Stage is hiring a Remote Sales Development Representative
Job Description
This is an opportunity to accelerate your career. The Sales Development Rep (SDR) position will be responsible for targeting, engaging, and creating opportunities with targeted accounts for the On The Stage sales team within our target markets. Your skills and enthusiasm to perform well in this early stage opportunity has tremendous upside for you in growth, compensation, and career path. This is an entry-level sales position, you bring the drive, we provide the training. Our customer’s journey with On The Stage starts with you!
Responsibilities:
Prospecting and identifying opportunities to acquire new business – this is a “hunter" role
Outbound cold-calling key decision-makers to set appointments
Qualifying and creating opportunities from inbound leads and marketing initiatives
Conducting tailored, web-based presentations to showcase On The Stage solutions
Gathering data and actively listening to prospective and existing clients by using a consultative sales methods to fully understand their current organization, uncover their problems, and identify impact areas
Learning and Adopting the On The Stage sales methodology and process
Owning an Opportunity Creation Quota
Thinking strategically to create and deliver complex, configured solutions that provide value to clientsʼ bottom line
Becoming an Industry Expert with researching trends and best practices, reading business publications, seeking out learning and development opportunities and utilizing internal training resources
This is a full time job with benefits. Compensation is competitive. Equity may be available. Remote work may be available for the right candidate. Must be authorized to work in the United States.
Qualifications
Qualifications
Strong ability to initiate, establish and nurture meaningful business relationships over the phone
Strong verbal and written communication skills
Outstanding presentation and time management skills
Knowledge of of computers and basic applications
Ability to meet and maintain a high level of sales activity, manage multiple competing priorities, and work effectively in a results-driven culture
Flexible and adaptive to change in a highly dynamic work environment
Ability to learn how to execute conceptual sales, solution selling, and value-based selling
Experience working on a performance-based compensation structure (base + commission)
A Bachelors degree or equivalent from an accredited university
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