Opportunity for 15 - 20+ hours per week - Requires Evening & Weekend Hours
General Client Support - Day-to-day client support, resolving trouble tickets, troubleshooting, account provisioning, performance/event support coverage,
Departmental Collaboration - working closely with the Sales Team and Account Management Team on a daily basis, prioritizing the needs of new and existing clients, ensuring those needs are met in a timely, productive, and scalable way.
Internal Expert - deep product knowledge, knowing the ins/outs of the platform, and staying abreast of features and platform changes and communicating those to internal staff as required
Knowledge Base - Under direction of Client Support Manager, creating/updating knowledge bases for client/patrons and internal staff including one sheets for CS Big Book, instructional videos for YouTube channel, contributions to company newsletter/blog.
Client Training - Developing Training, Hosting Informational Webinars, Q/A Sessions, & Group Training Sessions
Other Projects as assigned
Minimum of 3+ years experience in Customer Service, Tech Support, or Sales experience in the B2B SaaS space, with demonstrated success in providing excellent service
Minimum 2+ years experience working in a box office, ticketing or a related live event space
Experience with G-Suite, Slack, Asana, and LiveAgent or ZenDesk is a plus
Self-motivated, with a “get it done” attitude and affinity for working in a fast-paced environment
Tech Savvy- can pick up on new technologies quickly and easily
Strong attention to detail, well-organized, as well as great oral and written communication skills
Works well with a team, and enjoys working with others on projects!
Bonus if you have a background in or a strong interest in the Performing Arts Industry
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