person looking for a IT remote jobs

Get Remote IT remote jobs in your mailbox.

90 exciting remote jobs on file from 2500+ top remote companies.

  • Hot new jobs of this week
  • 90 active jobs from past weeks to consult
  • Segmented for USA, Europe or Worldwide.
  • Personally selected for you by our experienced remote hiring managers.


A selection of jobs from the previous newsleterrs.

Progress is hiring a Remote Marketing Operations – Senior Technical Architect

We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Marketing Operations – Senior Technical Architect in Bengaluru and help us do what we do best: propelling business forward.This is a hybrid role, with in-office attendance expected for 2-3 days a week.
 
As a Senior Technical Architect, you have a deep understanding of marketing technology and a desire to improve efficiency and customer experience. You’ll work closely with sales operations, demand generation, field marketing, and the business intelligence team to support a high-performance demand generation engine. This role is focused on designing, implementing, and maintaining services that are critical to our marketing automation system and lead generation processes.
 
In this role, you will:
 
  • Maintain our marketing technology stack (Eloqua, GotoWebinar, Zapier, Drift, etc.) and the sync to our CRM (Salesforce)
  • Manage lead flow processing including scoring and distribution methodology to ensure quality leads are passed to sales for qualification and for increasing efficiencies and conversion rates
  • Contribute to consistent global process for the management of all leads for the organization
  • Stay up-to-date with industry trends and best practices in marketing automation. Make recommendations to stakeholders on best practices for improvement. Introduce new technologies and educate others on new concepts/current processes and systems.
  • Develop and scale repeatable business processes to continuously improve operational efficiency, effectiveness, and visibility into the data.
  • Partner with Demand Gen and Field Marketing teams to monitor and improve lead management processes; ability to offer insights and recommendations for improvement and implement those changes.
  • Enhance, test, and monitor the integration between Eloqua and Salesforce for data quality & lead processing
  • Work with data analysts and BI to establish processes to monitor lead flow and communicate trends to Marketing leadership and Sales
  • Develop comprehensive business process models, use cases, and system specifications to support solution design and development. Identify and quantify the business impact of these viable solutions and make appropriate recommendations to the business.
  • Monitor and maintain the quality of marketing data including compliance with CAN SPAM, GDPR and related regulatory requirements.
Your background:
 
  • 3+ years’ experience in Marketing Operations or a similar position
  • Experience with Eloqua or similar platform administration preferred
  • Experience with Salesforce CRM in an operational capacity
  • Experience collaborating with IT infrastructure groups in past positions preferred
  • Excellent organizational, communication skills, and project management skills
  • Experience in providing innovative solutions to key business challenges
  • Strong technical skills to maintain integrations within the Martech stack
  • Proficient in requirements gathering and analysis techniques, with the ability to translate business needs into actionable system requirements
 
If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: 
 
Compensation 
  • Competitive remuneration package
  • Employee Stock Purchase Plan Enrollment
Vacation, Family, and Health
  • 30 days of earned leave
  • An extra day off for your birthday
  • Various other leaves like marriage leave, casual leave, maternity, and paternity leave
  • Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
  • Professional development reimbursement
  • Interest subsidy on loans - either vehicle or personal loans
 
Apply now!
 
#LI-SR1
#LI-Hybrid

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

See more jobs at Progress

Apply for this job

12d

IT Support Manager

Keywords StudiosKatowice,Silesian Voivodeship,Poland, Remote Hybrid

Keywords Studios is hiring a Remote IT Support Manager

At Keywords Studios, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com We are seeking a highly skilled and experienced IT Support Managers to oversee first and second line support across our studios, globally. This will be via a follow-the-sun model across the time zones to allow a continuous escalation point for the business. The successful candidates will be responsible for overseeing the delivery of IT Support across our locations in a collaborative manner, whilst ensuring our team is providing an efficient and effective service to our internal users. This is an excellent opportunity for an experienced IT Support Lead or Manager with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Global Service Delivery Director and will involve working closely with colleagues to deliver a seamless service to our users.

Scope of Responsibilities:

  • Create a location strategy for Support taking into consideration the need for 24/7 support that follows the sun.
  • Drive an automation first, shift left mentality working across all IT teams.
  • Create a strategy for centralized Service Desks for first line support.
  • Align with the ITSM and ServiceNow teams to ensure standard ways of working and driving investment from the tool.
  • Utilize Knowledge Management to drive forth automation.

Full scope of tasks including but not limited to:

  • Manage and develop the local IT support teams, ensuring that all employees are trained and upskilled to deliver a professional IT support service to our internal users and adhere to ITIL standards where applicable.
  • Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.
  • Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.
  • Collaborate with other IT teams to manage the delivery of IT projects, including new infrastructure, software and hardware.
  • Deliver weekly and monthly metrics on support operations and incidents, including analysis of trends to identify opportunities for continuous improvement.
  • Ensure that all IT assets in the local offices are managed and maintained to a high standard.
  • Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.
  • Provide regular progress reports to senior management and stakeholders
  • Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.
  • Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.
  • A strong command of English and German (at least B2 level)
  • Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
  • Excellent leadership and management skills, with experience leading and developing teams of professionals.
  • Strong knowledge of first- and second-line support operations.
  • Strong knowledge of ServiceNow and industry trends.
  • Excellent relationship building skills.
  • Ability to work in a matrix management environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
  • Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
  • Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.
  • Medical package
  • MyBenefit Cafeteria Platform
  • Employee Assistance Program
  • Parking space
  • No Dress Code
  • Free hot and cold beverages
  • Chill zone

See more jobs at Keywords Studios

Apply for this job

Unanet is hiring a Remote Senior IT Systems Support Specialist

Unanet is looking for a detail-oriented Senior Systems Support Specialist to support company staff and information technology resources.

Please note, this is a hybrid role, which requires some in-office work at our Dulles, Virginia corporate headquarters. As such, we're looking for candidates who reside in northern Virginia willing to work in-office.

What You'll Do

  • Monitor our ticketing system and remotely assist users with various support needs
  • Ensure all tickets are assigned, resolved, and closed in a timely and professional manner
  • Clearly communicate and document the status of issues as well as resolutions
  • Assist with maintenance and configuration of computer systems, network servers, and virtualization environments
  • Work with HR to onboard and offboard employees including account setup, imaging equipment, and training
  • Provide support for VOIP Systems, Collaboration Tools, Office 365, Active Directory, AWS, Okta, Spam Filters, Antivirus, and MDM/RMM tools
  • Assist our team with maintaining and tracking all IT-related assets
  • Maintain and publish technical documentation, manuals, and IT policies to internal Wiki
  • Work with third-party vendors as needed
  • Maintain a high level of customer satisfaction
  • Manage and train junior level staff
  • Manage and audit application and user licensing
  • Manage and audit users, groups and devices
  • Manage end-user system deployment
  • Forecast and order hardware inventory
  • Manage user access for all applications
  • Deploy AWS Workspaces

Your First 90 Days

In your First 30 Days, you will familiarize yourself with Unanet’s product, culture, and team. You will become familiar with our software, hardware, and security practices. You will learn and begin using our support ticketing system.

In your First 60 Days, you will be responsible for installing, administering, monitoring, and troubleshooting the organization’s computers and servers across multiple locations.

In your First 90 Days, you will begin working confidently and independently to answer tickets, implement projects, evaluate solutions, as well as write knowledge base and training documents for staff and colleagues.

Who You Are

  • 4+ years of Helpdesk experience
  • Ability to diagnose and resolve complex technical issues
  • Ability to work and collaborate with remote team members
  • Strong verbal and written communication skills
  • Ability to work off-hours as needed
  • A strong understanding and knowledge of Windows and Mac OS, networks, mobile devices, security systems, and other technology products
  • Good teaching, interpersonal, and communication skills
  • Strong analytical, critical thinking, and problem-solving abilities
  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience

Your Differentiators

  • MCSA, A+, Security+, Network+, AWS Certified SysOps Administrator

Our Values

  • We are a Team. Employees, customers, and partners working together.
  • We are Customer-Focused. Customers are the heart of everything we do.
  • We are Driven. Seeking exceptional outcomes.
  • We Own our Success. Every employee has a stake in our company.
  • We do the right thing and have fun in the process.

The salary range for this opportunity is $75,000 - $85,000 per year. You will be eligible for employee equity and discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet’s employee benefits plans and programs. For more details on Unanet’s benefits offerings, please visithttps://unanet.com/employee-benefits.

Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.

See more jobs at Unanet

Apply for this job

Integrity Management Openings is hiring a Remote IT Business Analyst (Full-time, Remote)

This is a contingent position and the start date timeframe is to be determined.

Full-time Employee

Remote

http://www.integritym.com

 

About Us

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees’ professional development. Large company perks…Small company feel!

 

Description

We are now seeking an IT Business Analyst with strong technical and communication skills to join our internal team. The IT Business Analyst will have the opportunity to impact the day-to-day effectiveness of our operations and contribute to the continued success of our company. This position will have routine interaction with Federal agency stakeholders and users.

 

Responsibilities

  • Reports to the Project Lead.
  • Develop and manage detailed work plans, schedules, project estimates, resource plans, risk identification and mitigation plans as well as monthly reports and overall KPIs.
  • Gather, analyze and document requirements for enhancements or new features.
  • Set priorities, define project schedules, coordinate project resources (both internal and external) and facilitate sprint planning (where applicable).
  • Provide Tier 3 support, conducting advanced troubleshooting and root cause analysis to resolve complex issues.
  • Create and execute testing plans and test client application(s) using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance, and compliance requirements.
  • Write user stories and perform quality assurance testing on stories.
  • Log deliverables and tracking timelines.
  • Continually monitor system and application performance.
  • Ensure data consistency and adherence to quality standards in deployed solutions and track exceptions for follow-up.
  • Organize meetings to discuss project goals and progress.
  • Provide users with support and/or training, including installation and troubleshooting.
  • Perform system support planning, implementation and administrative procedures in compliance with all IntegrityM and client requirements.
  • Document and maintain department policies and procedures.
  • Follow established operating policies to mitigate risk.
  • Ensure data quality control through routine audits and validation processes.

 

Qualifications

  • Candidate must be able to successfully complete a federal systems access background check.
  • Bachelor's degree with 5 years of work experience in a business analyst role demonstrating proven expertise translating business requirements into technical requirements for IT-based projects.

 

Required Skills/Abilities:

 

Overall experience in the following areas:

  • Familiarity with full software development life cycle and agile project management methodologies.
  • Working knowledge of JIRA and Confluence.
  • Help Desk Support/Management
  • Systems Management
  • IT Operations Risk Management Systems
  • Technical proficiencies should include a solid understanding of IT infrastructure, systems, and network admin.  Familiarity with a variety of hardware, software, and OS are a plus.
  • Strong communication skills to interface with other departments, client stakeholders, and leadership, including the ability to communicate technical information to non-technical users.
  • Proficiency with Microsoft Power Platform Suite (Power Automate, Power BI, Dataverse, Power Apps).
  • Experience with SharePoint, Sybase, and PostgreSQL.

 

Education and Experience:

  • BS/BA required (Information Technology, Computer Science or similar is preferred).
  • At least 5 years of work experience in a business analyst role.
  • Relevant technical certifications such as agile-related Scrum Master Certification, PMI-PBA certification, Microsoft Power Plantform, dtabase management, or equivalent certification are a plus.

 

IntegrityM is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, and gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

See more jobs at Integrity Management Openings

Apply for this job

13d

Junior IT Support Specialist

Pix4DLausanne,Vaud,Switzerland, Remote Hybrid

Pix4D is hiring a Remote Junior IT Support Specialist

Pix4D are looking for a passionateJunior IT Support Specialist to work with our IT team based in Lausanne to procure, customize, and operate IT infrastructure for a medium-sized tech company operating internationally across six sites (Switzerland, Germany, Spain, USA, Japan, and Romania).

You will work collaboratively with the rest of the IT team to develop processes and solution architectures to support those processes. The role combines hands-on infrastructure engineering (network, workstation, and server capacity), workflow automation, and desktop support for our seven international offices.

The ideal candidates will demonstrate outstanding skills in network administration and technical desktop support.

Responsibilities

  • Troubleshooting desktop support incidents for the Lausanne office. 
  • Work collaboratively with our team of IT support and infrastructure engineering specialists to support a leading local software development company with an international profile.
  • Support seniors in troubleshooting incidents.
  • Improve and automate IT services to ensure the best quality of service within time and resource budgets.
  • Management of IT software and hardware inventory.
  • Small procurement projects to support IT operations.
  • Work with external specialists as needed to support multi-site IT operations.
  • Good understanding of IT security practices and network architecture.
  • Degree in Information Technology, Certificat Federal de Capacité (CFC) or similar. 
  • Occasional travel (<10%) to Pix4D international offices, particularly in Europe.
  • Ability to prioritize and self-manage priorities.
  • An understanding of software development and software architecture is a plus.
  • First experience in a similar position is a plus.
  • English language proficiency, written and spoken.
  • Flexible and open-minded to feel at home in a fast-growing technology company.
  • Perfect fit with Pix4D’s spirit: passionate, positive, collaborative and respectful attitude.
  • Exciting work with a cutting edge technology and in an international company
  • Well-located office close to Lausanne with easy access by public transport.
  • Flexible working hours and hybrid work possibility
  • 25 days of paid vacation 
  • Employee Assistance Program
  • Contribution to some events: Bike to Work (the biggest health and cycling promotion campaign in Switzerland), 10km Lausanne race
  • Discounts for local stores, restaurants and other services
  • Company Social Events
  • Engage in projects that involve other team members around the world

Working environment

Pix4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.

Recruitment

Pix4D promotes diversity and offers opportunities across all levels and career paths in all of its offices regardless of gender, race, or religion. We use standardized and structured interviews to ensure all candidates are treated equally and avoid any discrimination.

Company
When you work at Pix4D, you empower professionals worldwide to digitize reality through survey-grade georeferenced 2D maps and 3D models. These outputs can be measured, analyzed, and shared, all based on data from images taken by plane, drone, or mobile phone.

We build solutions that take advantage of technology including reality capture, computer vision, digital twins, and machine learning to help solve our customers' most complex challenges.

Founded in 2011, Pix4D has its headquarters in Lausanne, Switzerland and commercial and R&D offices in Denver, Berlin, Bucharest, Tokyo and Madrid.

#LI-EM1

#LI-Hybrid

See more jobs at Pix4D

Apply for this job

14d

Support Engineer

Lumos IdentityRemote

Lumos Identity is hiring a Remote Support Engineer

Imagine having an enterprise-grade AppStore at work — one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.
 
Why Lumos?
  • Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x’ed with companies like GitHub, MongoDB and Major League Baseball!
  • Build with Renowned Investor Backing:Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others.
  • Thrive in a Unique Culture:You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check out our values here.

As a Support Engineer at Lumos, you have the opportunity to be one of the first 5 folks building out our support organization. Partnering with the Solutions Engineering team as well as Customer Success Managers, our goal is to find the equilibrium between quantity and quality, where speed and accuracy are our best offense and defense. As Lumos grows its client base by more than double this upcoming year, your role is essential to the success of our customers. Enablement, troubleshooting, and clarity of communication are pillars in your everyday interactions. In the Support Engineer role, you’ll not only report into the Support Engineering Lead, but you’ll partner with them in developing clear processes for Support at Lumos and truly shape the future of the team.

✨ Your Responsibilities

  • Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction.
  • Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed.
  • Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development.
  • Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

????Pay Range

  • $85,000 - $115,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Thank you for considering us - we're flattered!???? ????

???? Benefits and Perks:

  • ???? Remote work culture (+/-4 hours Pacific Time)
  • ⛑ Medical, Vision, & Dental coverage covered by Lumos
  • ???? Company and team bonding trips throughout the year fully covered by Lumos
  • ???? Optimal WFH setup to set you up for success
  • ???? Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • ???????? Up to (4) months off for both the Birthing & Non-birthing parent
  • ???? Wellness stipend to keep you awesome and healthy
  • ???? 401k matching plan 

Apply for this job

19d

Infrastructure Architect

Zone ITSydney,New South Wales,Australia, Remote Hybrid

Zone IT is hiring a Remote Infrastructure Architect

We are seeking an Infrastructure Architect. You will be integral in designing and optimizing our clients' infrastructure solutions, ensuring high performance, security, and scalability.

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 7 years of experience in infrastructure architecture and design.
  • Strong knowledge of infrastructure components including servers, storage, networking, and cloud services.
  • Experience designing and implementing complex enterprise infrastructure solutions.
  • Proficiency in virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
  • Strong understanding of IT security principles and best practices.
  • Ability to evaluate and recommend technology solutions that meet business needs.
  • Excellent analytical and problem-solving skills.
  • Strong leadership and communication skills.
  • Relevant certifications such as TOGAF, AWS Certified Solutions Architect, or Microsoft Azure Architect are highly desirable.

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at Careers@zoneitsolutions.com or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

See more jobs at Zone IT

Apply for this job

19d

Service Desk Analyst

Cyber AdvisorsMaple Grove, MN - Remote - Hybrid

Cyber Advisors is hiring a Remote Service Desk Analyst

Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

Overview

The Service Desk Analyst role will function as rapid response and resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues to appropriate teams. The SD Analyst role will field incoming requests from clients via live calls, voicemail, and email. As part of fielding these requests the SD Analyst will gather detailed information and review each issue to determine appropriate action based on provided guidelines. An ideal Service Desk Analyst candidate possesses strong technical intuition, has a desire to create a amazing client experiences and grow their performance and technical skillset.

Essential Support Functions:

  • Field incoming requests from end users via telephone and e-mail (through the ticketing system) in a professional and courteous manner.
  • Prioritize and work tickets, escalating to the appropriate client or internal team as needed while following contractual guidelines where available.
  • Document all pertinent end user identification information including name, department, contact information, and nature of problem or issue.
  • Record, track, and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Record time spent on all tasks, including troubleshooting steps, research, and remediation in the designated platform to ensure accurate reporting of labor against Managed Services client contracts.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Help to create and maintain up-to-date documentation of existing and new client systems and environments.
  • Provide basic network support for client workstations.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.

Additional Service Desk Analyst Functions:

  • Create a great experience for Cyber Advisors’ clients using technical skillset, excellent listening skills, and empathy.
  • Engage with your teammates consistently throughout the day.
  • Attend and participate in weekly department meetings.
  • Help clients to better understand the systems that they are using by providing helpful tips and training where possible.
  • Actively look for opportunities to grow your technical skillsets through training and certifications.

Required Experience/Education:

  • Experience working in an IT Support function oran Associate-level degree in related field.
  • Possess Microsoft Support or other relevant industry-standard certifications (preferred)
  • Experience working with and troubleshooting desktop operating systems including Microsoft Windows (required) and Apple MacOS (preferred).
  • Experience troubleshooting Microsoft Office products (required) and Office 365 services (preferred).
  • Basic troubleshooting experience with Windows networking functions as well as networking appliances and devices such as modems, routers, and switches.

Knowledge, Skills & Abilities:

  • Working knowledge of a range of diagnostic utilities.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to present ideas in user-friendly language.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.
  • Ability to absorb and retain information quickly.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation for both internal and external customers.
  • Experience working in a team-oriented, collaborative environment.

Compensation / Benefits:

  • Competitive salary depending on skills and experience.
  • Vacation and PTO.
  • Employer-paid Health and Dental Insurance for CA employees.
  • Great opportunities for career advancement
  • 401k with employer matching
  • Paid time off to train for continuing education
  • Disability and Life Insurance

About Cyber Advisors:

Cyber Advisors' culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales –vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat.


    See more jobs at Cyber Advisors

    Apply for this job

    Zuora is hiring a Remote Senior Technical Consultant

    Job Application for Senior Technical Consultant at Zuora

    SpotterRFProvo is hiring a Remote IT Support Engineer (ITSE) /Florida

    About the Sales and Customer Support Specialist position

    We are looking for a qualified Sales and Customer support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries as well as resolve technical requests fielded by customers / other team members.

    Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices as well as a deep technical bent in IP Based technologies. We expect you to perform well in a team environment and have exceptional people skills.

    Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

    This position support SE United States and Latin America - Spanish Fluency is required

    Responsibilities

    The Sales and Support Engineering position is responsible for support and the administration of the technical training of channel partners, users / operators of the system.

    • They represent the company as the first voice / face of support on all technical issues (including partner support)
    • They assist in the issuance of work orders for pending orders, creation of service desk requests, processing of Return Merchandise Authorization (RMA), facilitate communication amongst the Business Development Manager (BDM) in regard to issues and document their findings
    • Assist the BDMs in supporting customers and partners with designs and layouts. This includes providing recommendations on existing designs as well as the creation of new.
    • They provide direct support (live or on the phone) to the BDM in the creation of Live Surveys and Survey Reports.
    • They provide direct support (live or on the phone) to the BDM in the creation of commissioning documentation.
    • Travel may be required up to 9 days per month depending upon current project needs to fulfil training events, site surveys and/or commissioning.
    • They provide quoting and bill of material (BOM) support to the BDM Team.
    • They provide feedback to the BDM to assist them and the team in offering full solutions to the end customer / channel partners as directed.
    • Other responsibilities as defined by their immediate supervisor.

    Responsibilities

    • Ability to use the Google Suite of technologies
    • Understanding of TCP/IP stack and how to IP devices
    • Excellent communication Skills (both written and verbal)
    • Computer skills a must (Typing / navigating GUI Based platforms)
    • Must be Fluent in Spanish and English

    See more jobs at SpotterRFProvo

    Apply for this job

    Jscrambler is hiring a Remote Information Security Specialist

    Job Description

    We are looking for an experienced Information Security Specialist to play a pivotal role in driving operational excellence and strengthening our information security processes. In this position, you will be at the forefront of developing, implementing, and maintaining high-quality security solutions that enhance our organization’s resilience. As a key member of our team, you’ll bring your technical expertise,  strategic insights, and hands-on support to ensure robust compliance and security practices.

    This role is ideal for someone with a strong foundation in compliance strategy, risk management, and information security management systems. You will have the opportunity to work with cross-functional teams, lead impactful security initiatives, and directly contribute to our operational success and security posture. If you are passionate about information security and eager to make a meaningful impact in an innovative environment, we encourage you to apply.

    Qualifications

    Key Responsibilities

    • Execute regular audits and assessments against internal policies to collect evidence, identify and mitigate compliance and security risks;

    • Operate the Information Security Management System (ISMS) to ensure information security risk is managed within tolerance. Contribute to the development and evolution of the ISMS.

    • Build and maintain an internal knowledge base and coordinate; coordinate with internal teams to respond to inquiries and questionnaires from customers.

    • Provide advice to other teams at Jscrambler in respect of our information security posture, for example in respect of new contractual obligations

    • Manage external compliance assessments. Monitor and report compliance status against policy to senior management.

    • Be an active participant in developing the information security strategy along with associated policies and processes

    • Provide information security subject matter expertise to other engineering teams

    Experience and Qualifications

    • A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, or a related field;

    • 5+ years of experience in Information Security, Cybersecurity, Compliance Management or similar role;

    • Expertise in the cybersecurity space demonstrating a strong understanding of the industry practices and standards;

    • Proven ability to work autonomously and drive projects or initiatives to completion, consistently meeting deadlines while ensuring clear communication with stakeholders and relevant teams;

    • Excellent verbal and written communication skills;

    • Strong knowledge of PCI DSS is a plus;

    • Fluent written and spoken English is required.

    See more jobs at Jscrambler

    Apply for this job

    23d

    Senior D365 F&O Technical Architect

    HitachiIrvine, IRVINE, Remote
    SalesBachelor's degreesqlDynamicsDesignazureapic++.net

    Hitachi is hiring a Remote Senior D365 F&O Technical Architect

    Job Description

    As a Hitachi Solutions D365 F&O Technical Architect  you will be responsible for:

    • Participating in the initial phase of client projects leading technical workshops and providing design guidance in areas such as extensions/modifications, data conversion, environment provisioning and application integration.
       
    • Works with the customer and end users to define technical requirements.
       
    • Leads Technical workshops and design sessions with the Customer and other ISV vendors.
       
    • Ensures that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
       
    • Fully understands the capabilities and limitations of the technical environments of the applications used by the enterprise.
       
    • Makes sure the proposed gap resolutions fit in the overall architecture and business logic of Dynamics Ax and its modules.
       
    • Aligns the RICEW (Reports, Interfaces, Conversion/Data Migration, Extensions) customization requests with each other. 
       
    •  Performs the technical design for all RICEW components.
    • Reviews technical architecture deliverables throughout development to ensure quality and requirements traceability.

    • Has overall technical responsibility for the technical aspects of the project environments until system handover.

    • Ensures that internal development guidelines are understood and applied by the development team.

    • Identifies and communicates any cross-area or cross-release issues that affect other project areas.

    • Ensures adherence to all quality management plans and standards by participating in quality management reviews.

    • Validates the design with the stakeholders to ensure that the design satisfies the requirements.

    • Ensures security practices are used and applied throughout the engagement’s lifecycle.

    • Contribute to the development of Hitachi intellectual property and Packaged Services initiatives.

    • Have a deep understanding of the D365 F&O technology stack and the peripheral technologies that can be leveraged including, but not limited to, Azure, Azure SQL, Power BI, Common Data Service, Power Apps, Azure Logic Apps, Azure Machine Learning, etc.

    • Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.

    The successful candidate will be a self-motivated individual, who can work under dynamic conditions and within deadlines.  

    Qualifications

    • 5+ years of ERP technical implementation (AX 2009, AX 2012) and integration experience working with Enterprise clients.
       
    • 1+ years of experience with Microsoft Dynamics 365 for Finance and Operations (Implementation and Consulting) with Enterprise clients and at least 3+ years of experience with Dynamics AX 2012.
       
    • Minimum of two full lifecycle ERP implementations leading a technical workstream such as integration, data conversion or extension development.
       
    • Good understanding of LCS (Life Cycle Services) and Azure DevOps.
       
    • Experience in other technologies such as SQL, PowerBI along with good knowledge C# and the .Net framework. 
       
    • Knowledge of end to end D365FO implementation.
       
    • Experience with D365FO interfacing and integration.
       
    • Knowledge in gathering technical requirements.
       
    • Demonstrated experience with Microsoft Dynamics AX 2012 and Dynamics 365 for Finance and Operations in the following technical areas:
      • Data Management Framework (aka DIXF).
      • PowerApps, LogicApps, Common Data Service and other Azure Services including Azure Functions, Azure Blob and Table Storage, Azure Event Grid, Azure Service Bus, Azure API Management.
      • Understanding of Synchronous and Asynchronous integration patterns.
      • Extension approach to customization versus overlayering.
      • Role-based security design and customization.
      • Extensible Data Security.
      • Report development and Power BI.
      • Code build and deployment via Visual Studio Team Services and LifeCycle Services.
      • Understanding of Azure Licensing and Costing is a Plus.
         
    • Excellent written and verbal communication skills.
       
    • Good understanding of functional capabilities of D365FO:
      • Financials
      • Project Management and Accounting
      • Manufacturing

    Your Background Likely Includes:

    • Expertise in providing development solutions in a D365O environment.
       
    • Experience with D365O in a Development role.
       
    • Experience of at least two large scale ERP implementations.
       
    • Adept at Business Requirement Analysis with a focus on reducing development effort.
       
    •  Pre-sales experience is a plus.
       
    • Excellent presentation and demonstration skills.
       
    • Business process mapping, modelling and documentation knowledge;
       
    • Participation/Interest in evaluating latest preview releases from Microsoft including Dual Write, RSAT.
       
    • Bachelor's Degree, preferably in Computer Science, Information Systems, or related field.

    Apply for this job

    iManage is hiring a Remote Senior Technical Consultant

    Senior Technical Consultant - iManage - Career PageSee more jobs at iManage

    Apply for this job

    PEC, Inc. is hiring a Remote IT Support Technician

    DRT Strategies, Inc. is hiring a Remote Information Security Analyst

    Information Security Analyst - DRT Strategies, Inc. - Career Page
  • See more jobs at DRT Strategies, Inc.

    Apply for this job

  • Halcyon Financial Technology is hiring a Remote Senior IT Support Engineer (Remote)

    Halcyon Financial Technology, L.P. (“HalcyonFT”) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.

    We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.

    We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.

    HalcyonFT is Excellence in IT.

    POSITION OVERVIEW

    We are looking for a full-time Senior IT Support Engineer to work efficiently in a remote work environment. Employees who sit in this role must be able to be online 9:00am PT – 6:00pm PT. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. In this role, frequent video conferences with both team members and clients are the norm, facilitating seamless communication and collaboration. We are looking for professionals who can multitask and quickly adapt to client needs while utilizing active thinking and problem solving to ensure the highest levels of client satisfaction.

    RESPONSIBILITIES

    • Provide high quality, executive-level user support to our financial services clients on-site and remotely
    • Build and maintain trust and rapport with clients
    • Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki
    • Design, implement, document and maintain clients’ infrastructure, applications, and system management tools
    • Translate complex technical solutions to end-users and decision-makers
    • Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
    • Collaborate with other team members to find the best solutions for our clients
    • Willingness to help other team members
    • Commitment to ongoing learning and professional development
    • Manage Help Desk Tickets: Monitor and respond to requests via Slack and our ticketing system. Prioritize and resolve issues in a timely manner.

    REQUIRED QUALIFICATIONS

    • 6+ years of recent end-user technical support experience, including providing support to executive-level users
    • Extensive macOS and Windows Desktop experience
    • Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365
    • Experience implementing and supporting networks including switches, firewalls and a good knowledge of TCP/IP, DHCP, and DNS
    • Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA
    • Experience with Project Management is a plus
    • Strong problem-solving skills and attention to detail
    • Excellent written and verbal communication, with the ability to effectively interact with diverse end-users and stakeholders.
    • Strong time management and ability to prioritize
    • Ability to thrive in a fast-paced environment and work effectively under pressure
    • Ability to be online daily (Monday-Friday)
    • Available to be on call once per quarter for one week
    • Education: High school degree
    • Preferred: 2+ years of experience in financial services
    • Experience with help desk ticketing systems (e.g., ConnectWise Manage) and remote support tools is a plus

    SALARY RANGE

    • $80,000-$110,000 + Bonus

    THE BENEFITS OF WORKING FOR HALCYON

    • Exposure to cloud technologies such as Office 365, Azure, Dropbox, and Slack
    • Part of a team of senior technicians that aim to deliver exceptional service
    • Generous compensation
    • Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and commuter benefits
    • 4 weeks PTO and 10 paid holidays
    • 401k employer contribution starting at 6 months of employment
    • Quarterly bonus
    • Certification and tuition reimbursement
    • Opportunities to earn technical certifications
    • 1% of profits contributed to non-profits every quarter
    • Great Place to Work Certified

    See more jobs at Halcyon Financial Technology

    Apply for this job

    Employment Hero is hiring a Remote Information Security Analyst

    Our mission and where you fit in

    At Employment Hero, we’re an ambitious bunch on a mission to make employment easier and more valuable for everyone. 

    Since our inception in 2014 we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

    There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

    What your days might look like

    The Information Security Analyst plays a key role in protecting sensitive data and ensuring the security of Employment Hero’s systems. This position is responsible for monitoring security events, conducting threat assessments, ensuring compliance with industry standards, and contributing to the overall security strategy. The analyst will support incident response, implement security solutions, and collaborate with teams to improve security practices.

    As our Information Security Analyst, you will:

    • Monitor and analyse security events using SIEM tools, addressing incidents promptly to mitigate risks, protect data, and maintain business continuity.
    • Perform regular vulnerability scans, provide threat assessments, and develop remediation strategies to address security risks.
    • Support security incident management through root cause analysis, documentation, and recommending remediation actions.
    • Conduct cloud security reviews, ensuring alignment with security-by-design principles and mitigating risks in the cloud environment.
    • Develop and maintain documentation for security procedures, fostering collaboration to share knowledge across the organisation.
    • Review dark web mentions, data leak detections and compromised credential alerts to analyse develop and implement strategies to protect Employment Hero.

    What you will bring

    • Experience with security tools such as Endpoint Protection, SASE, GRC, MDM (Mac and PC), Email Gateway, IDP, WAF, and Phishing Training.
    • Knowledge of ISO 27001, 27017, and 27018 frameworks, contributing to policy and procedure development.
    • Hands-on experience with incident response, investigations, disaster recovery (DR), and business continuity planning (BCP).
    • Strong technical background with the ability to assess and implement security solutions that align with business goals.
    • At least 3 years of experience in a similar role.
    • A proactive mindset with a focus on continuous learning, staying current with cybersecurity trends to enhance Employment Hero’s security posture.
    • Self-starting with ownership and accountability, taking initiative and driving projects to completion.
    • Strong collaboration and communication skills, confidently challenging ideas and engaging with stakeholders.
    • Innovative and proactive in developing new ideas to improve the security framework.
    • Industry certifications such as CISSP, CISM, or CISA are highly desirable.

    Experience is important, but for us the biggest measure of success is people who can live and breathe The EH Way of working. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

    The EH Way

    The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/ 

    In short, you’ll love working with us if:

    • Revolutionising employment gets your heart racing.
    • You thrive on the flexibility (and responsibility) of a remote-first business.
    • Our values align, and shape how you show up every day.
    • You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

    Plus, you’ll get to enjoy a number of great perks, including: 

    • A generous budget for your home office.
    • Cutting-edge tools and technology.
    • Reward and recognition programs - because great work should be recognised and rewarded.
    • Cashback offers and discounts on popular brands through our Swag app.
    • Employee Share Option Program: be an owner of Employment Hero.
    • Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in September 2025.

    Are we a match? 

    Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

    At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

    Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

    See more jobs at Employment Hero

    Apply for this job

    Brightspeed is hiring a Remote IT Vendor Manager

    Job Description

    We are looking for an IT Vendor Manager to join our growing team! in this role, you will be responsible for managing and optimizing relationships with technology vendors. You will be involved in evaluating vendor performance, negotiating contracts, and ensuring that vendor services meet organizational needs and standards. You will work closely with IT teams, procurement, and other stakeholders to ensure that vendor solutions are cost-effective, compliant, and aligned with the organization's strategic goals.

    As an IT Vendor Manager, your duties and responsibilities will include:

    • Establish a vendor strategy plan
    • Partner with Brightspeed Procurement on vendor engagement
    • Serve as the liaison and escalation point with top vendors and Brightspeed IT leaders
    • Lead vendor monthly performance reviews meetings
    • Manage vendor issues and action plans
    • Maintain forecasts of labor and software spend
    • Partner with Finance on managing vendor spend
    • Work with Brightspeed leaders to assist them with procuring vendors or software
    • Support vendor negotiations
    • Plan future years vendor spend

    Qualifications

    WHAT IT TAKES TO CATCH OUR EYE:

    • Bachelor's degree in Information Technology, Business Administration, or a related field. Relevant certifications (e.g., Certified Professional in Supply Management (CPSM), ITIL) are a plus
    • 3+ years of experience in IT vendor management, procurement, or a related role
    • Strong analytical and problem-solving skills
    • Excellent negotiation and communication skills
    • Proficiency in contract management and vendor performance tools
    • Ability to manage multiple projects and priorities effectively
    • Knowledge of IT services and technologies
    • Strong analytical and problem-solving skills
    • Detail-oriented with a strong focus on accuracy
    • Proactive and able to work independently
    • Strong interpersonal skills and ability to build effective relationships
    • Adaptability to a dynamic and fast-paced environment

    BONUS POINTS FOR:

    • Experience in negotiating contracts and managing vendor relationships

     

    #LI-SS1

    See more jobs at Brightspeed

    Apply for this job

    Avery Dennison is hiring a Remote IT Business Analyst (Legal)

    Job Description

    Avery Dennison is seeking an experienced IT Business Analyst with strong Legal and technology expertise. As a member of the IT organization, you will work closely with the legal operations function in order to understand their business challenges, technology roadmap priorities, and define requirements for scalable solutions.

    This role will require you to have strong experience with IT business analysis, project management, and stakeholder management. While this role will reside in the IT organization, the individual will partner closely with various teams including Legal, Enterprise Architecture, Sourcing and Finance among other functions to ensure solutions and systems are solving for a strong end-to-end experience.

    Responsibilities:

    • Collaborate closely with various departments, particularly Legal, to enhance productivity and business growth through digital solutions.

    • Build and maintain strong relationships with business partners, process owners, and key users to help improve their business performance.

    • Understand and communicate business needs, challenges, and impacts, particularly within end-to-end business processes.

    • Conduct thorough analyses to identify gaps or opportunities, translate them into business and technical requirements, and support the design and implementation of IT system changes aligned with overall IT strategy.

    • For smaller projects, manage project scope, deliverables, budget, and timelines, while providing regular progress updates to stakeholders.

    • Lead system improvements and drive user adoption through close collaboration with process owners.

    • Promote innovation by identifying and presenting new technology opportunities.

    • Drive the continuous improvement of IT practices, processes, and tools.

    • Ensure timely resolution of issues related to both internally supported and vendor-managed technologies.

    Qualifications

    • Bachelor’s Degree in a technical, quantitative, or analytical subject area. Or, work experience or advanced coursework demonstrating technical and analytical ability.

    • 4+ years of relevant experience in an IT Business Analyst or IT Consultant role, preferably within a manufacturing industry

    • Previous experience with systems supporting corporate legal processes (e.g. contract lifecycle management, contracts and NDA, IP management, knowledge management and eBilling) is preferred

    • Strong organization and project/program management skills

    • Extensive experience in gathering business requirements, functional requirements and technical requirements necessary for appropriately scoping a project

    • Capable of working cross functionally to understand business processes

    • Experience implementing enterprise software solutions

    • Demonstrate a strong partnership approach, by effectively collaborating and communicating with clients across the organization

    • Experience using data to back decisions and has strong storytelling abilities using data and metrics

    • Experience working in a global organization across multiple regions and time zones

    • Be able to translate business requirements into technical specifications

    • Located in North America or (near shore) Latin America or WDC.

    See more jobs at Avery Dennison

    Apply for this job

    +30d

    IT Support Specialist

    Magic SpoonNew York,United States, Remote Hybrid

    Magic Spoon is hiring a Remote IT Support Specialist

    Magic Spoon reimagines your favorite childhood breakfast into a high-protein, grown up cereal to power your days. Since launching in 2019, we've become one of the fastest growing DTC brands, Forbes called us "the future of cereal", TIME Magazine named us in their Top 100 inventions, and we’ve launched in cereal aisles nationwide in Target, Walmart, Kroger, Albertsons, & more.

    We’re looking for an Information Technology Support Analystto join our newly created Enterprise IT department. This person will provide partnership across the organization and support the IT team in improvements to our technology stack, maintenance to our existing systems, and aiding new and existing employees with technology needs.

    As anIT Support Specialist, you will work with employees to determine the nature of a problem, diagnose hardware or software issues, and provide exceptional assistance. You will lead implementation of new capabilities and train people on how to use them.

    This is a full time, in-person/hybrid role (Tues, Weds + Thurs in office) based in Tribeca, NYC.

    As IT Support Specialist, you'll:

    ERP and BI System Support

    • Provide business systems support and maintenance, especially across our ERP, BI platform, and middleware software.
    • Troubleshoot and resolve any Level 1 issues related to the ERP system promptly.
    • Coordinate with vendors and IT teammates to implement system updates, patches, and upgrades.
    • Develop and maintain QA tasks related to data & system integrity.

    Technology Support and Maintenance

    • Be the first layer of technical support to team members for hardware, software, and system-related issues.
    • Perform routine maintenance and updates on existing IT systems and infrastructure.
    • Develop and maintain documentation for IT processes, system configurations, and troubleshooting procedures. 
    • Manage and improve our corporate network infrastructure including routers, switches, conference room technology, printers, security, and wi-fi.
    • Lead and support technology improvement projects including business requirements sessions with stakeholders, design, build, testing, training, documentation, and post-live support.
    • Manage and improve our business continuity and disaster recovery posture.
    • Create documentation and knowledge sharing including process and data flows, issue resolutions, and training materials.

    Onboarding New Team Members

    • Manage the technology onboarding process for new employees, including setting up any necessary equipment and software.
    • Provide training and support to new hires on company systems, tools, and best practices.
    • Ensure all necessary access permissions and accounts are created and configured.

    Collaboration and Improvement

    • Establish and implement software, system, and data management policies to govern the organization.
    • Collaborate with other departments to identify technology needs and opportunities for improvement.
    • Assist in evaluating and implementing new technologies or systems that can enhance operational efficiency.
    • Participate in IT projects and initiatives. 
    • Bachelor’s degree in information technology, computer science, or similar education and career experience.
    • 2-3 years professional experience such as experience in IT support or similar work within a fast-growing company [ideally onsite / within an office environment]
    • Strong technical aptitude, knowledge of computer hardware and networking systems, and ability to troubleshoot complex hardware and software issues.
    • Familiarity with ERP systems such as Microsoft Business Central.
    • Exceptional GSuite and/or MS Office skills
    • Proficiency in Windows/Mac OS.
    • Experience with help desk software.
    • Understanding of relational databases is a plus
    • Familiarity with BI Reporting software such Looker or other data visualization tools 
    • Highly motivated and adaptable with exceptional collaboration and problem-solving skills
    • Exceptionally detail-oriented and data-driven
    • Experience with innovating systems and optimizing processes
    • Personable and effective communicator with strong presentation skills.
    • Curious self-starter who thrives in fast-paced environments.

    What we value:

    Hold on to the Dream ???? Adult life shouldn’t be boring, prioritize your work/life balance, we can build a world-class company and have fun doing it

    Don’t miss the bowl for the loops ???? We’re all working towards the same big goals, prioritize collaboration over ego, politics, or possessiveness

    Be a Fruit Loop in a world of Cheerios ???? Bring your whole, unique self to work, celebrate and care for everyone

    Pour your own milk…and don’t be afraid to spill a little???? We trust you, use your best judgment to make decisions. Mistakes are inevitable, let’s learn from them!

    • Competitive salary & equity
    • 100% covered Health, Vision, Dental insurance
    • 401(k)
    • Generous parental leave
    • Unlimited vacation
    • Catered lunch in office
    • Dog friendly office 
    • Unlimited cereal ✨????

    Magic Spoon is committed to building a company that not only represents, but includes, individuals across different backgrounds and perspectives. Everyone deserves an equal seat at the breakfast table.

    Magic Spoon intends to offer competitive base pay within the stated range, dependent on job-related, non-discriminatory factors such as experience, skills, and qualifications. To further compensate and recognize our employees for their work, our total compensation package includes equity and a robust benefits package. The anticipated annual base salary range for this role is $70,000 - $90,000.

    See more jobs at Magic Spoon

    Apply for this job


    Other Job subscriptions you might be insterested in