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A selection of jobs from the previous newsleterrs.

Param Solutions is hiring a Remote Mid-Level Technical Analyst -781

Description:

The Mid-level Technical Analyst (Digital Engineer) position supports Client’s Digital Engineering team in developing solutions to meet both member facing and internal user needs. The role involves collaboration with product owners/business analysts, solution architects, developers, and testers to assess needs and define system requirements for solutions.

Core Competencies:
• Ability to translate business need into clear actionable technical requirements

Job Description:
• Provide technical input regarding feasibility or design for needs expressed in user stories
• Investigate enterprise and vendor APIs to determine whether the provide the necessary data to support an initiative and identify any modifications that may be necessary
• Define format and mapping of data for interfaces between systems
• Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services
• Assist the business in determining if and how new systems or system enhancements may improve process flow and business function
• Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy
• Collaborate with product management team to define Minimum Viable Product (MVP) to achieve company strategic goals
• Work with Product Owners, Design, and Development to convert business requirements into a developer-friendly specification
• Provide demos to internal project team, as well as to business stakeholders
• Participate in project planning, sprint and release planning, daily stand-up meetings (scrums) demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings
• Perform application and services tests to research application behavior and/or validate changes
• Recommend opportunities to improve efficiency and effectiveness
• Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues
• Recognize and advocate for adherence to system solutions that are maintainable, efficient, and extensible
• Assist and mentor less experienced peers
Have in-depth understanding or working knowledge of the following:
• Services-Oriented Architecture
• System to system integrations via internal and vendor APIs
• Configuration Management
• Error Handling
• XML and JSON Data Structures
• In addition … familiarity with native mobile applications, responsive web applications and internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus

Additional Qualifications/Experience:
• Prior experience as a Technical Lead, System Analyst, and Business Analyst with a technical background
• Have hands-on experience with Agile practices, Scrum process, Kanban, etc.,
• Experience in the Financial Industry domain a plus.
• Knowledge and experience in implementing Customer Resource Management (CRM) solutions
• Familiarity with Agile or Scaled Agile Framework (SAFe) methodologies
• Understanding of Customer Ability to write SQL queries
• Problem solving skill – Work well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.
• Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization
• Ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently

Must Haves:
• Define and document the system requirements of a solution, translating business need into clear actionable technical requirements
• Provide technical input regarding feasibility or design for needs expressed in user stories
• Investigate enterprise and vendor APIs to determine whether the provide the necessary data to support an initiative and identify any modifications that may be necessary
• Define format and mapping of data for interfaces between systems.

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Vera Institute of Justice is hiring a Remote Summer 2022 Internship - IT Intern, IT (Brooklyn/Remote)

Who we are:

The Vera Institute of Justice, founded in 1961, is a nonprofit criminal justice organization that strives to build just government institutions and safe communities free from the scourge of racism, white supremacy, profit, and inequity that is pervasive in this country’s legal systems. We are an “inside” lane organization that drives change at scale with ambitious public sector leaders who share our commitment to building anti-racist, reparative systems that deliver justice. We leverage our access to government to transform these systems and work collaboratively with stakeholders across many movements—including advocacy, grassroots, and grassroots organizations. Our role is to pilot solutions that are transformative and achievable, harness the power of evidence to drive effective policy and practice, and use advocacy and communications to change narratives and norms.

Vera has a staff of almost 300 people and offices in New York City, Washington, DC, Los Angeles, and New Orleans. We are an equal opportunity employer with a commitment to diversity in the workplace. We expect our staff to embody respect, independence, collaboration, commitment, anti-racism, and equity—both in our outward-facing work and the internal culture of our workplace. We value a range of experiences in people’s educational backgrounds and encourage people who have been directly impacted by the criminal justice system to apply.

Who you are:

We are currently seeking a Summer Information Technology Intern to work in our central offices at Industry City in Brooklyn, NY as well as remotely starting in June, 2022.

The intern will be assigned to assist the Vera’s IT Department staff with providing computer hardware, software and technical support to Vera staff.  

In this position, the intern will gain valuable hands-on experience in all aspects of Information Technology. The internship can be used for school credit.  

Schedule

The intern should be available to work up to 35 hours per week during the summer. The dates will be between June 6th and August 12th with some flexibility to accommodate personal and academic schedules.

Compensation

The compensation range for internships is $16.00 - $25.00, per hour. Actual compensation will vary depending on factors including but not limited to experience and performance. Applicants may choose to receive academic credit. For those who need to earn academic credit, Vera will gladly assist in working with the school or program to make arrangements and meet requirements.

How to apply

Please submit cover letter and resume. In your cover letter, please explain why you are passionate about criminal justice reform and what you hope to gain from this internship.

Responsibilities include, but are not limited to:

  • Troubleshoot level 1 helpdesk tickets, shadow Helpdesk analysts, learn how to deal
  • Work through hardware and software issues 
  • Revamp Asset Management database, check to see that all hardware is entered into database, tie hardware (monitors, docking station, etc) to seats at Industry City
  • Get new laptops on domain, check IP address, make sure printers are properly mapped 
  • Rebuilding, configuring and setup of desktops and laptops
  • Installing software on desktops and laptops
  • Replacing hardware on desktops and laptops / wiping computer images

What qualifications do you need?

Required:

  • A full or part time undergraduate pursuing a B.S degree in Computer Science, Information technology, Information Management or similar discipline or a Technical Vocational school
  • strong MS Office skills, Windows 10 skills  
  • Some computer hardware skills
  • Excellent interpersonal skills and professional presentation 
  • Some experience with Windows Server, Active Directory & other Networking technologies (not required)

Preferred:

  • Any Microsoft certification or relevant IT certification (would be beneficial)

List of Required Software Applications:

  • Windows 10, Microsoft Office

Applications may also be faxed to:

ATTN: People Resources / Summer 2022 Internship - IT Intern
Vera Institute of Justice
34 35th St, Suite 4-2A, Brooklyn, NY 11232
Fax: (212) 941-9407
Please use only one method (online, mail or fax) of submission.
No phone calls, please. Only applicants selected for interviews will be contacted.

As a federal contractor, and in order to ensure a healthy and safe work environment, Vera Institute of Justice is requiring all employees to be fully vaccinated and provide proof of their COVID-19 vaccine before their start date. Employees who cannot receive the vaccine because of a disability/medical contraindication or sincerely-held religious belief may request an accommodation (e.g., an exemption) to this requirement.

Vera is an equal opportunity/affirmative action employer.  All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status. 

Vera works to advance justice, particularly racial justice, in an increasingly multicultural country and globally connected world. We value diverse experiences, including with regard to educational background and justice system contact, and depend on a diverse staff to carry out our mission. 

For more information about Vera, please visit www.vera.org

 

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LoadSpring Solutions, Inc is hiring a Remote Cloud IT Manager

Do you thrive in fast paced technology focused environments? Are you an innovative go-getter with creative problem solving skills? At LoadSpring, our Cloud IT Manager position will afford you the opportunities to advance your career while simultaneously bringing the company to the next level! Join us as we partner with Google Cloud to deliver cloud infrastructure and project intelligence to the world’s leading architectural, engineering and construction companies. 

The experience you’ll need as a Cloud IT Manager:

  • At least 5 years of DevOps, cloud, infrastructure, or engineering experience
  • At least 3 years of public hyperscale cloud experience ( AWS / Azure / GCP )
  • At least 2 years of management experience 
  • Demonstrated experience in systems, automation, and networking administration
  • Proven experience in working with large scale technology systems
  • Experience with Google Cloud
  • Google Cloud Professional level certifications a plus (Cloud Architect/Data Engineer/DevOps Engineer/etc.)

More about the Cloud IT Manager position:

  • Provide leadership, coaching and management of the engineering organization
  • Drive speed, quality, and simplification across the business through automation and process improvements
  • Ability to motivate others to achieve impeccable quality in an explosive growth and deadline-driven environment
  • Responsible for leading and driving process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts
  • Create global best practice documentation and facilitate sharing across the globe
  • Maintain close relationships with internal stakeholders and understanding our highest priority execution pain-points and opportunities, which will translate into initiatives that improve processes, tools, and team capabilities
  • Liaise with Google and other technology vendors to deliver value for our customers and organization
  • Participate in technical and design discussions

World-Class Benefits

We are proud of our high-energy and all-around fun working environment. Our team loves to come to work, loves to learn, and loves to win.

We offer the following perks to keep you happy, healthy, and engaged at work

  • Investment in your cultural development by paying for you to take vacations abroad!
  • An entrepreneurial culture where employees are empowered, leadership is open, and your ideas are executed.
  • A spot where executives are your partners who encourage innovation and your growth.
  • An entire company passionate about our cloud, technology, and top-notch customer service.
  • A place where collaboration is highly valuable and all our employees feel like they sit in the office!
  • As well as the usual benefits: Health, Dental, Vision, Life, 401k with a match, Tuition Reimbursement, and more! 

EEO

LoadSpring Solutions Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.

PRIVACY

Your privacy is very important to us, for more information on how we protect your information please visit: https://www.loadspring.com/privacy-statement/.

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Zealogics.com is hiring a Remote Technical Architect IV

POITIONS ARE FULLY REMOTE.

Key responsibilities of the Technical Project Architect:

Determine organization needs and identify system specifications
Analyze the needs of large systems and break them down into smaller manageable parts
Plan and design the structure of technology systems, discuss these with the client
Communicate best products and systems to client
Communicate system requirements to software designers and developers; explain system structure to them and provide assistance throughout the assembly process. 
Choose suitable software, hardware and suggest integration methods. 
Oversee development and implementation of assigned programs and lead, train, mentor, and guide teammates
Help resolve technical problems as and when they arise
Carry out testing procedures to ensure systems are running smoothly
Ensure that systems satisfy quality standards and procedures
Work with senior IT personnel to devise plans for future IT requirements of the organization
Produce progress reports

Skills:   
Excellent communication skills – you should be adept at listening to, understanding, and explaining key concepts to managerial and technical resources.
Good Anticipation and problem-solving skills – an expert technical architect should be able to anticipate where problems might crop up and find solutions before the system gets deployed.
Ability to deal with pressure – must be able to work under pressure and meet deadlines
Ability to prioritize and manage time – IT projects often have fixed deadlines that cannot be averted
Relationship building - Ability to form a good rapport with clients, managers, and colleagues as part of trust-building
In-depth knowledge about quality standards, legislation, and best practices
College degree or equivalent experience required (5+ years) in the technology implementation space.
5 years project management experience. 
Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Travel as necessary (Post-COVID)

Education:    
Bachelor’s degree in Computer Science or equivalent area

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SiriusPoint Ltd. is hiring a Remote Senior IT Security Manager

Description

 

Who WeAre

SiriusPoint is a global (re)insurer writing a worldwide portfolio of businesses including Accident & Health, Liability, Propertyand Specialty.

Bermuda-headquartered and listed on the New York Stock Exchange (NYSE: SPNT), we are looking at ways to grow intelligently, underwrite profitably, and drive technology innovation in the insurance industry.

We challenge convention, disrupt the traditional way of doing things, and devise new and better solutions. We strive to be excellent in everything we do, and to continuously build knowledge and learn beyond our current skillsets.

 

Join Our Team  

You will be ourSenior IT Security Manager,accountable for contributing and strengtheningthe corporate Information Security. This highly visible role will beresponsible for the day-to-day operations of the in-place security solutions and the identification, investigation,and response to security events detected by those systems.You willreport to theChief Information Security Officer.

Your responsibilities will include:

  • Assisting theChief Information Security Officerintheoversight and implementation ofourcorporate cybersecurity program.
  • Producing, maintaining,supportinginthedevelopment and adoption of IT security policies and proceduresacross the organization.
  • Interfacingwith SIEM providers, receives and interprets SIEM reports.
  • Analysingsecurity events to determines their root cause and advises on resolution.
  • Evaluatingsecurity vulnerabilities and assists in vulnerability management program.
  • Researching and monitoringfor published current cybersecurity threats,vulnerabilitiesand security advisories.
  • AdministeringPAM (Privileged Access Management) tool to manage privileged access accounts.
  • Administers DLP tools and advises on corporate DLP program.
  • Performing3rd party risk assessments on our vendors and partners.
  • Developing, executing,and maintainingincident response procedures including table-top exercises.
  • Maintaining, supporting,and coordinatingcorporate User Security Awareness Training programs
  • Facilitatingwith internal and external auditors to assure HIPAA, SOX, DFS, and other regulatory compliance and proactively identifies audit and compliance related issues to reduce the risk of security exposures and non-compliance.
  • Planningand implementingsecurity improvements and solutions to assure US and European regulatory compliance (HIPPA, NYCRR, GDPR, Cyber Essential, BMA).
  • Preparingnecessary audit documentation and timely files reports and appropriate evidence required.
  • Creatingand modifyingInformation Security related manuals, IT documentation and infrastructure designs.
  • Advisingon security best practices for corporate solution, application suites and products.

 

 

Be Yourself

Weare buildingadifferentiated culture and approach. We have shared values that drive our behavior and a culture that makes it a fun, exciting, and productive place to work and a great partner to do business with.You should be entrepreneurial, pioneering, open, and yourself.

Your skills and abilities should include:

  • Deepunderstanding of cyber security, hacker methodology.
  • Knowledgein malware/software analysis, vulnerabilities, incident response.
  • Skilledwith cybersecurity tools such as Wireshark, Rapid7, antivirus and antimalware suites.
  • Familiarity with Cloud technologies and Cloud-specific security controls.
  • Solidaudit and compliance assessment skills, ability to effectively define gaps, evidence and remediation requirements while achieving targeted delivery results. General knowledge of HIPAA applicable security/privacy controls, Sarbanes-Oxley, NIST cybersecurity framework.
  • Strong organizational skills, ability to effectively manage multiple, competing projects/priorities while achieving targeted completion results
  • Effective written, verbal communication skills. Ability to tailor communication style to audience at hand.
  • Stay up to date with the current cybersecurity regulatory landscape to account for changing circumstances when evaluating security compliance, maintain technical proficiency via self or formal training.
  • Ability to operate independently and as a part of the team to ensure our software, hardware and related components are protected from cyber-attacks.

 

We Achieve More Together

We value and support the unique voices, backgrounds, lifestyles, and contributions of a diverse global employee base that contributes to our culture every day. Diversity, Equity, Inclusion, and Belonging (DEI&B) is imperative to our success.

We are building an environment that imbeds DEI&B into everything we do and enables us to unlock critical drivers of equality, innovation, and success. We want everyone to be included, valued, respected, and supported to unleash their full potential.

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16d

Application Support Technician

Radian GenerationRemote , North Carolina, United States
agilejirascrumgit

Radian Generation is hiring a Remote Application Support Technician

Radian Generation provides smart software solutions that address the unique challenges of the renewable energy industry. Our fully managed, cloud-based platform integrates critical workflows that span the lifecycle of renewable energy assets, from origination, to development, construction, and into operations.


We’re currently seeking a full-time remote Application Support technician to help maintain the Radian Generation software catalog and our customers. You will collaborate on a team that is designing, implementing, and maintaining solutions that enhance the toolset available to developers, owners, and operators of renewable energy generation and storage assets across the world.


Our ideal candidate has 2+ years of related web application support professional experience, including an understanding and appreciation of SaaS cloud delivered software, customer satisfaction, SDLC, and remote collaboration.


Additionally, a successful candidate will be able to communicate clearly with both internal personnel and clients to translate complex issues and requirements into actionable next steps and deliverables. They must be highly organized with the ability to keep track of multiple simultaneous projects.


If you’re a strong communicator and creative problem-solver that excels working on a collaborative team and enjoys a fast-paced work environment, then this is a great opportunity for you!


Application Support Responsibilities:

  • Receive and fulfill application support requests from wide range of customer stakeholders
  • Document application use procedures and deliver to internal / external audiences
  • Troubleshoot expansive software catalog with complex data
  • On-demand and scheduled software training to end customers
  • Participate in client presentations and functionality demonstrations
  • Represent projects at required internal and external meetings to make sure that priorities are clear and any progress/delays/issues are reported
  • Escalate key decisions, issues, risks, and opportunities to achieve project objectives.
  • Proactively identify risks, opportunities, and issues to verify that the highest level of customer satisfaction is achieved
  • Document activity and coordinate via Project Management systems
  • Support and contribute on various project activities, including SCRUM meetings, project plan updates, internal communication, tracking progress of tasks, and follow-up


Application Support Strengths / Proven Skills:

  • Analytical problem-solving mindset
  • Excellent technical communication skills (verbal, written) for range of audience (low-tech to high-tech)
  • Present information to both in-house and client audiences
  • Be able to both lead and take direction as an effective team player
  • Exceptional organizational skills
  • Proficiency with standard office and project management software
  • Ethical, responsible, and reliable
  • Remain cool under pressure in a fast-changing environment

 

Application Support Experience:

  • Minimum 2 years of related professional experience
  • Proven capability to work on a remote team
  • Knowledgeable of SDLC and AGILE methodology
  • Excels at coordinating efforts via Trello and Jira


If you are passionate about Application Support, SaaS Software, and the Clean Energy Revolution, then apply today!

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BlueVoyant is hiring a Remote Senior Splunk Cybersecurity Consultant

Senior Splunk Cybersecurity Consultant

Professional services consulting positions may require travel from time to time as part of the role.  While we are not traveling right now, as things relax on COVID requirements, some client engagements may require travel to include kick-off, address issues, build relationships, etc. We try to use technology to our advantage for our clients and it is dependent on their needs but potentially 25 - 30% may be possible.

About Concanon

Concanon specializes in delivering a holistic suite of extensive Splunk professional services solutions. Concanon services include consulting, implementation and customization services, enabling organizations to maximize their investment in Splunk technologies. Layering BlueVoyant’s tailored MDR services onto its existing offerings will enable Concanon to help organizations better secure mission-critical assets.

With this acquisition, Concanon becomes a standalone but wholly-owned subsidiary of BlueVoyant. Concanon will coordinate services through BlueVoyant’s Modern SOC for Splunk® Cloud Platform, featuring 24/7 managed detection and response (MDR), and powered by BlueVoyant’s 24/7 cloud-based managed security operations center (SOC).

The acquisition will enable Concanon to expand its services to Splunk customers to optimize its investment and accelerate migration to the Splunk Cloud Platform by leveraging BlueVoyant’s technology and expertise. Customers will benefit from a turnkey offering that delivers security at scale and customized for them which can be monitored 24/7 by BlueVoyant’s fully remote Security Operations Center-as-a-Service (SOCaaS).

General Function:  

Concanon is one of the most respected consultancies in the Big Data ecosystem. We are a growing business, and we always looking for amazing talent. We are searching for motivated developers, consultants, and engineers looking to grow their careers by delivering unique and challenging solutions to our customers. Our consultants love technology and their application in solving problems. If you are looking for challenging problems, innovative solution development, and working with top notch technologist, you have found a career at Concanon. 

The Senior Splunk Cybersecurity Consultant functions as a cybersecurity analytics subject matter expert aiming to address specific business problems with big data solutions.  Additionally, provide best practices and innovative solutions to C-level decision makers. The role assumes the candidate has hands-on experience with cybersecurity detection, monitoring, and operations. 

Characteristic/Essential Duties and Functions:

  • Performs detailed analysis of business problems and technical environments to design customized workflows, procedures, and solutions for client's cybersecurity department.
  • Design and configure analytical solutions for informative decision making of cybersecurity leadership.
  • Architect and configure data collection solutions to service Security Information and Event Monitoring (SIEM) solutions.
  • Design and configure solutions around the any one of the following technologies: Splunk, Cribl, Cortex XSOAR (Demisto), Splunk SOAR (Phantom), AWS, Azure, and/or GCP.
  • Organizes and documents use cases, solutions, and recommendations.
  • Performs research, collection and output of complex and diverse information and data.
  • Effectively articulates pros and cons of various technologies and platforms.
  • Timely responds to customer needs, feedback, and service requests.
  • Manage project activities where applicable.

Education/Experience:

Bachelor’s Degree from a college or university and two years of related experience; or four years related experience and/or training; or equivalent combination of education and experience.

Minimum Requirements:

  • A firm understanding of major operating systems like Linux, MS Windows.
  • A basic understanding of major scripting/programming languages: Python, Java, Bash, JavaScript, SQL. Traditional programming background not required, just a basic understanding of the concepts.
  • A firm understanding of networking components and architectures such as TCP/UDP, IP, Routing, Switching, and network architectures.
  • Experience with Security Operations to include workflows, standard operating procedures, control development, use case development, and security triage.
  • Understanding any of the following concepts: Intrusion Detection, Anti-Virus, Vulnerability Scanning, SIEM, SOAR, EDR, or Threat Intelligence.
  • Knowledge of industry guidelines and basic understanding of security frameworks.
  • Creative and analytical problem-solving skills individually and in a group environment.
  • Able to work independently or collaboratively.
  • Able to work effectively in a fast-paced agile development environment.

Advance Requirements:

  • Extended knowledge of programming languages: Python, JavaScript, SQL, Bash.
  • Proven development work with security technologies such as Splunk, Cribl, Cortex XSOAR (Demisto), Splunk SOAR (Phantom), AWS, Azure, and/or GCP.
  • Demonstrated knowledge of security frameworks such as FedRamp, SOC2, HIPPA, PCI, etc.
  • Proven track record of delivering multiple successful, cross-discipline IT projects.
  • Able to influence department, director-level, and VP-level clients. 
  • Knowledge of rules, regulations, and procedures related to Security.
  • Explains work performed in plain language.
  • Capable of adapting to change with minimal or no advance notice, including changes in how business is conducted, and work is accomplished, with no diminishment in work performance.
  • Able to identify potential new business opportunities to build value for Concanon and client.
  • Able to analyze and interpret information in both statistical and narrative form.
  • Demonstrated ability to perform detailed analysis of business problems and technical environments used in designing solutions.

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest and Latin America.

All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
 

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ActiveProspect, Inc. is hiring a Remote IT Manager

Company Overview

ActiveProspect is the SaaS platform for consent-based marketing.

Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and control.

Our mission is to make consent-based marketing the best channel for customer acquisition.

 

Job Summary

Are you looking to get your foot in the door in a technical role at a growing company?  We are looking for a passionate, experienced, and energetic professional to manage everything and anything IT and facilities related.  The IT Manager at ActiveProspect is responsible for oversight of the day to day operations of the technology and ensures that all things technical are running smoothly, working quickly to remove any obstacles that arise.  This rolereports to the Global Director, IT and Business Systems.

 

Responsibilities and Duties

  • Provides technical assistance and support on a wide range of computers and peripherals to resolve simple to complex technology issues.
  • Performs routine day-to-day hardware and software maintenance and assists users in the proper upkeep of their systems.
  • Evaluates existing computer systems and recommends hardware or software upgrades.
  • Ensures that all processes used by IT are thoroughly documented, consistently audited, and regularly improved.
  • Provides data and reporting of KPI’s and trends for service requests and projects, on an ad-hoc, weekly, monthly and as needed basis. Drives Ticket Deep Dive and develops strategies for improvement. 
  • Supports a designated team with development, implementation, testing, and enhancements of technology systems.
  • Install applications and configure computer systems as necessary.
  • Troubleshoot and resolve system issues and computer peripheral issues.
  • Organize and maintain IT assets.
  • Onboard new hires and offboard terminated employees.
  • Oversees administration, support, and personalized assistance for digital tools, systems, and hardware to all staff.
  • Conducts IT Audits and delivers evidence of those audits (access reviews, SOC Controls, etc.).
  • Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
  • Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects

 

To Succeed in this Role You’ll Need:

  • Bachelor's degree in computer science, information technology, or a related field.
  • At least five years of experience in IT or in a Help Desk environment.
  • Demonstrated experience with enterprise software such as Microsoft Office 365, Google Workspace, Zoom, plus others.
  • In depth understanding of operating systems, network/system architecture, enterprise services, and systems architecture design.
  • Working knowledge of information security protection/detection and authentication systems (firewalls, anti-virus, device monitoring, etc.)
  • To be uber nimble. Some days will be very hectic and others will offer more flexibility. 
  • To be a problem solver. Screens not working in the conference rooms? Security system being buggy? Water leaks in the offices? You bet and you will have to figure this all out. Maybe even on the same day. 
  • To be ambitious. We are a growing company and expect our employees to grow with us. We anticipate this position to evolve into more responsibilities over time. 
  • Excellent analytical and troubleshooting skills.  
  • Be able to manage multiple time zones, US and Central European Time.
  • Ability to work under pressure.
  • Strong customer service skills.
  • To be capable of thinking critically about systems and to make adjustments consistently as needed.
  • An ability to build and maintain strong, trustworthy relationships with end-users.
  • To have strong time management and organizational skills, be detail-oriented and take on initiatives to tackle challenges.
  • Knowledge of IT security and infrastructure.
  • Experience responding to information security incidents and Incident Response phases.
  • To be able to lift 20+ pounds.
  • ITIL Certification is a plus

What we're offering

  • A financially stable company, with the freedom and opportunities of a startup culture
  • Unlimited PTO
  • A remote-friendly culture with monthly virtual happy hours and team-building events
  • Retirement plan matching up to 3% of your salary
  • Company-subsidized health, dental, vision, disability and life insurance 
  • Medical and Dependent Care FSA available

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Expression Networks is hiring a Remote IT Business Analyst

We are looking for a full-time IT Business Analyst to join DPAS CTA Team. This position offers schedule flexibility with travel to Camp Hill, PA approximately 1-2 days a week.

    RESPONSIBILITIES

    • Collaborate with key stakeholders to document the key business goals and objectives for a new or existing process.
    • Participation in the agile software development process as a proxy for the process owner role to help facilitate progress, answer any questions and provide more detailed requirements as necessary.
    • Collaborate with development teams to produce any required documentation or communications that may be necessary for support of the project including project status, project roadmap, release plan, etc.
    • Work closely with Q/A Analyst to develop test cases/scenarios and detailed acceptance criteria.
    • Support project delivery by working with the user community to document and coordinate user acceptance testing and training plans.
    • Assist the Help Desk with problem and incident management.
    • Assist with end-user training as necessary.

      REQUIRED QUALIFICATIONS

      • Clearance: IT-III or have a current National Agency Check with written Inquires (NACI)
      • Minimum 5 years of related experience
      • Able to obtain a Secret Clearance. (U.S. citizenship required)
      • Knowledge of project management methodologies and software development lifecycles.
      • Bachelor’s Degree required in IT, Supply Chain Management, or related field with 2 to 4 years of experience in an IT service delivery role supporting business functions or performing a relevant role on IT projects.
      • Experience interacting with business customers and managing expectations.
      • Experience with test case and script development.
      • Experience in Agile projects.
      • In Depth knowledge of Business Analyst fundamentals
      • Demonstrated problem-solving skills.
      • Demonstrated critical skills such as collaboration, strong written and verbal communication skills, and analytical capability.
      • Experience with Microsoft desktop applications (Excel, Word, PowerPoint, Visio).

      PREFERRED QUALIFICATIONS

      • Experience with Department of Defense Supply Systems, DLMS processing or MILS processing.
      • Requirements Management experience
      • Experience in large or medium IT implementations of warehouse management, property accountability or equipment maintenance applications.

          WHAT WE OFFER:

          Expression Networks offers competitive salaries and benefits, such as:

          • 401k matching
          • PPO and HDHP medical/dental/vision insurance
          • Education reimbursement up to $10,000/yr.
          • Complimentary life insurance
          • Generous roll over PTO and 11 days of holiday leave
          • Onsite gym facility and trainer
          • Commuter Benefits Plan
          • In office Cold Brew Coffee

          Equal Opportunity Employer/Veterans/Disabled


          Founded in 1997 and headquartered in Washington DC, Expression Networks provides data fusion, data analytics, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community. Expression’s “Perpetual Innovation” culture focuses on creating immediate and sustainable value for our clients via agile delivery of tailored solutions built through constant engagement with our clients. Expression Networks was ranked #1 on the Washington Technology 2018's Fast 50 list of fastest growing small business Government contractors and a Top 20 Big Data Solutions Provider by CIO Review.

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          TestPros is hiring a Remote Operations Manager - Federal IT Services

          Company Overview

          TestPros is a successful and growing business, established in 1988 to provide Information Technology (IT) technical support services to a wide range of Commercial and U.S. Federal, State, and Local Government customers. Our capabilities include Program Management, Program Oversight, Process Audit, Intelligence Analysis, Cyber Security, Zero Trust, Resiliency, CMMC and NIST SP 800-171 Assessment and Compliance, Computer Forensics, Software Assurance, Software Testing, Test Automation, Section 508 and WCAG Accessibility Assessment, Localization Testing, Independent Verification and Validation (IV&V), Quality Assurance (QA), Compliance, and Research and Development (R&D) services.

          TestPros delivers innovative independent IT assessment solutions to critical challenges facing the nation and the world.  We support the U.S. Federal Government and Commercial clients within the continental USA. TestPros is dedicated to making lives better, safer and more secure.

          Job Summary

          Reporting directly to the President, the Operations Manager will be a key player within the company. The successful candidate for this position will bring a solid background in successful U.S. Federal Government Information Technology (IT) services contract delivery.  The Operations Manager will be a key leader to: plan, organize, control, and direct the technical, administrative, financial contractual, and personnel actions required for program success.

          This is a remote/DMV home office position with some travel to the Corporate office in Sterling, VA and Government sites as necessary. 

          Responsibilities

          • Ensure that our IT Service delivery teams understand and comply with contract requirements.
          • Facilitate both employee satisfaction in their jobs and customer satisfaction in the services we deliver.
          • Help develop, cultivate, and manage client relationships.
          • Help with proposal development and reviews.
          • Help with recruiting and retention of our staff - and periodic performance reviews.
          • Become expert in and help evangelize our standard processes, tools, and guidelines.
          • Perform quality control to ensure expected standards are maintained.
          • Help setup, organize, and manage SharePoint sites.
          • Other duties as assigned.

          Required Skills and Experience

          • U.S. Citizenship is required.
          • Applicants selected will be subject to a security background investigation and may need to meet eligibility requirements for access to classified information.
          • 3+ years of related U.S. Federal Government contracting project management experience.
          • High proficiency with Microsoft Office to include, PowerPoint and Excel advanced features such as macros, pivot tables, analysis and other advanced features.
          • Strong organizational skills and attention to detail.
          • Ability to prioritize and quickly adapt to changing priorities.
          • Experience creating, managing, and tracking key project management deliverables.
          • Highly ethical performance and behavior that is conducive to professional growth.
          • Ability to thrive in a close-knit, friendly corporate culture dedicated to fostering personal career development with accessible and available senior corporate leadership and without micromanagement.
          • You are passionate about your work, have a drive for learning new technologies and practices, and are a life-long learner with a demonstrated commitment to continuous improvement.
          • Associates degree or higher is preferred.
          • Professional certifications are preferred.

          Benefits

          TestPros offers a competitive salary, medical/dental/vision insurance, life insurance, disability insurance, paid time off, paid holidays, 401(k) retirement plan with company match, opportunities for professional growth, cell phone discounts, and much more!  All benefits are per TestPros current policies and are subject to change without notice.  Benefits are available to full-time employees only.​

          COVID Notification

          To ensure compliance with President Biden's 9 September 2021 Executive Order 14043, TestPros, Inc. is implementing a requirement for US based employees to either show proof of being fully vaccinated from Covid-19 or have an approved/reasonable accommodation (based on disability/medical condition or sincerely held religious belief) exempting an employee from the requirement, by 8 December 2021 (timing may vary state by state).  Individuals who are unable to meet Covid-19 requirements due to a disability/medical condition or sincerely held religious belief, may apply for a reasonable accommodation during the post-offer process. Individuals with approved accommodations will be subject to regular Covid-19 testing.

          EEO Statement

          All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. VEVRAA Federal Contractor.

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          BlueVoyant is hiring a Remote Splunk Cybersecurity Consultant

          Splunk Cybersecurity Consultant

          Professional services consulting positions may require travel from time to time as part of the role.  While we are not traveling right now, as things relax on COVID requirements, some client engagements may require travel to include kick-off, address issues, build relationships, etc. We try to use technology to our advantage for our clients and it is dependent on their needs but potentially 25 - 30% may be possible.

          About Concanon

          Concanon specializes in delivering a holistic suite of extensive Splunk professional services solutions. Concanon services include consulting, implementation and customization services, enabling organizations to maximize their investment in Splunk technologies. Layering BlueVoyant’s tailored MDR services onto its existing offerings will enable Concanon to help organizations better secure mission-critical assets.

          With this acquisition, Concanon becomes a standalone but wholly-owned subsidiary of BlueVoyant. Concanon will coordinate services through BlueVoyant’s Modern SOC for Splunk® Cloud Platform, featuring 24/7 managed detection and response (MDR), and powered by BlueVoyant’s 24/7 cloud-based managed security operations center (SOC).

          The acquisition will enable Concanon to expand its services to Splunk customers to optimize its investment and accelerate migration to the Splunk Cloud Platform by leveraging BlueVoyant’s technology and expertise. Customers will benefit from a turnkey offering that delivers security at scale and customized for them which can be monitored 24/7 by BlueVoyant’s fully remote Security Operations Center-as-a-Service (SOCaaS).

          General Function:  

          Concanon is one of the most respected consultancies in the Big Data ecosystem. We are a growing business, and we always looking for amazing talent. We are searching for motivated developers, consultants, and engineers looking to grow their careers by delivering unique and challenging solutions to our customers. Our consultants love technology and their application in solving problems. If you are looking for challenging problems, innovative solution development, and working with top notch technologist, you have found a career at Concanon. 

          The Splunk Cybersecurity Consultant functions as a cybersecurity analytics subject matter expert aiming to address specific business problems with big data solutions.  Additionally, provide best practices and innovative solutions to C-level decision makers. The role assumes the candidate has hands-on experience with cybersecurity detection, monitoring, and operations. 

          Characteristic/Essential Duties and Functions:

          • Performs detailed analysis of business problems and technical environments to design customized workflows, procedures, and solutions for client's cybersecurity department.
          • Design and configure analytical solutions for informative decision making of cybersecurity leadership.
          • Architect and configure data collection solutions to service Security Information and Event Monitoring (SIEM) solutions.
          • Design and configure solutions around the any one of the following technologies: Splunk, Cribl, Cortex XSOAR (Demisto), Splunk SOAR (Phantom), AWS, Azure, and/or GCP.
          • Organizes and documents use cases, solutions, and recommendations.
          • Performs research, collection and output of complex and diverse information and data.
          • Effectively articulates pros and cons of various technologies and platforms.
          • Timely responds to customer needs, feedback, and service requests.
          • Manage project activities where applicable.

          Education/Experience:

          Bachelor’s Degree from a college or university and two years of related experience; or four years related experience and/or training; or equivalent combination of education and experience.

          Minimum Requirements:

          • A firm understanding of major operating systems like Linux, MS Windows.
          • A basic understanding of major scripting/programming languages: Python, Java, Bash, JavaScript, SQL. Traditional programming background not required, just a basic understanding of the concepts.
          • A firm understanding of networking components and architectures such as TCP/UDP, IP, Routing, Switching, and network architectures.
          • Experience with Security Operations to include workflows, standard operating procedures, control development, use case development, and security triage.
          • Understanding any of the following concepts: Intrusion Detection, Anti-Virus, Vulnerability Scanning, SIEM, SOAR, EDR, or Threat Intelligence.
          • Knowledge of industry guidelines and basic understanding of security frameworks.
          • Creative and analytical problem-solving skills individually and in a group environment.
          • Able to work independently or collaboratively.
          • Able to work effectively in a fast-paced agile development environment.

          Advance Requirements:

          • Extended knowledge of programming languages: Python, JavaScript, SQL, Bash.
          • Proven development work with security technologies such as Splunk, Cribl, Cortex XSOAR (Demisto), Splunk SOAR (Phantom), AWS, Azure, and/or GCP.
          • Demonstrated knowledge of security frameworks such as FedRamp, SOC2, HIPPA, PCI, etc.
          • Proven track record of delivering multiple successful, cross-discipline IT projects.
          • Able to influence department, director-level, and VP-level clients. 
          • Knowledge of rules, regulations, and procedures related to Security.
          • Explains work performed in plain language.
          • Capable of adapting to change with minimal or no advance notice, including changes in how business is conducted, and work is accomplished, with no diminishment in work performance.
          • Able to identify potential new business opportunities to build value for Concanon and client.
          • Able to analyze and interpret information in both statistical and narrative form.
          • Demonstrated ability to perform detailed analysis of business problems and technical environments used in designing solutions.

          About BlueVoyant

          At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

          Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

          Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest and Latin America.

          All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
           

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          DeepL sucht Mitarbeiter is hiring a Remote Networking Specialist - Cologne, Amsterdam, London or remote

          is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available to everyone free of charge. Over the next few years, we aim to make DeepL the world's leading language technology company.

          Our goal is to overcome language barriers and bring cultures closer together.


          What distinguishes us from other companies?

          DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest trends and technologies. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our open and positive workplace philosophy enables employees to feel comfortable and thrive in their roles. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language-related problems.

          When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.


          Work wherever you want

          Whether you would like to work from home or from one of our offices in Cologne or Paderborn, the choice is yours. No matter where you choose to work from, our way of working is designed to make you an integral part of the team. This is why we are looking for outstanding employees from all over Germany, the Netherlands or Poland.


          What will you be doing at DeepL?

          In this role, you will be an important building block to provide our free, as well as pro service for our customers. In addition, you provide the foundation for our researchers to train new, even more sophisticated neural networks.
          You will contribute your knowledge of networks to run a highly available and secure infrastructure in our data centers. You can expand your experience with configuration management and document your good work well.


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          Veracity Consulting Group is hiring a Remote ServiceNow Lead Technical Consultant

          Veracity is immediately seeking a Lead Technical Consultant to join our fast-growing ServiceNow
          Practice team. The resource will be responsible for the successful delivery of ServiceNow's solutions
          and services, in a client consulting environment.

          What you get to do in this role:

          The Lead Technical Consultant will be responsible to lead project implementations and develop,
          invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow
          platform, product capabilities and complimentary technologies in a client-consulting environment
          including IT Service Management; Customer Service Management, App Engine Applications,
          Custom ServicePortal, NOW Experience and UI Builder. Lead all technical aspects of the project
          delivery and solution delivery on the ServiceNow platform including:

          • Assist Business Process Consultant in workshops to gather agile user stories/epics/features
          • Direct customers on industry and ServiceNow best practices across products and platform
          • Solution and Design for Custom App Engine Application Development
          • Application UI Configuration and Workflow Configuration
          • Development of client specific reporting needs including Performance Analytics
          • Interface with ServiceNow technical product teams as needed
          • Be the technical lead member on implementation project teams, directing other developers
          • Prepare all client facing and internal deliverables that are technology related
          • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
          • Subject Matter Expert on the delivery of ServiceNow solutions
          • Service Catalog structuring and configuration
          • ServiceNow Portal and Widget development
          • Lead Integration projects requiring web services, Integration Hub, Spokes, MID Server configuration and scripting
          • UI Builder Workspace and Portal Page development and NOW Experience Components
          • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
          • Collaborate and Contribute to the creation, deployment and maintenance of Technical Best
          • Practices and Standards
          • Ensuring technical deliverables to are complete, consistent, high quality, on time and deliver valued outcomes
          • Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined

          To be successful in this role, we need someone who has:
           

          Technical Skills:

          • Minimum 8 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments (Various technical stack experiences)
          • Demonstrated experience in end-to-end development, traditional software engineering
          • Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM
          • Proficiency with web service standards such as SOAP, REST, XML, etc.
          • Proficiency with web API’s, Data integrations/ETL, Relational Databases
          • Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud
          • Proficiency with modern HTML5/CSS/LESS
          • Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards
          • Proficiency with how web applications work including security, session management, and best development practices.
          • Experience configuring cloud platforms/applications
          • Proficiency with Agile project management and delivery methodologies
          • Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
          • Demonstrated experience in technical consulting roles, client facing required
          • Certified ServiceNow Administrator and/or Implementation Specialist
          • Maintain certifications as a CSA and product implementation specialist / work towards micro certifications and continual progression in developer learning plans
          • 4+ years of ServiceNow implementation experience in a client consulting environment

          Consulting Skills

          • Proven team player and team builder
          • Quick learner that can adapt to a fast pace, changing environment
          • Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
          • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
          • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
          • Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
          • Strong attention to detail and creative problem-solving is an absolute essential skill
          • Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
          • Proven record of successfully managing business relationships
          • Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS

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          lastminute.com is hiring a Remote IT Governance Manager ( Also available for full remote working)

          Company Description

          Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

          lastminute.com is part of lm group, publicly traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

          At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

          Job Description

          *This vacancy is also eligible for the External Referral Programme: Do you have a friend that you think can be interested in this position? Don’t keep it for yourself, click here and suggest us his/her profile! Check out how our External referral policy works here 

          * Please note that this is a full remote working position

          The IT Governance Manager is responsible to provide strategic leadership/direction to establish IT governance principles and framework and/or identifying and driving improvement initiatives to increase people and organisational capabilities across the IT function. He/she also leads strategic IT initiatives through applying structured project and program methodologies to existing processes and increasing consistency and successful project implementation across the organisation. 

          Key Responsibilities

          • Guide and support the technology department in structuring an IT Governance Unit
          • Work with senior leaders across the organisation to identify business improvement opportunities and drive the execution of solutions
          • Lead the definition of policies, processes, strategies, standards, and guidelines using best practice frameworks, whilst reviewing current approaches and suggesting improvements;
          • Develop and lead the strategy to develop and structure an IT Governance Framework
          • Lead the development strategy and guidelines for appropriate staffing requirements, exercising control over resources, budget management and planning and contributing to defining standards;
          • Help and support in the re-engineering of IT processes (demand management, change management, incident management, service request management, etc.);
          • Supports Manager to monitor and devise recommendations for the entities’ compliance with corporate governance
          • Develop high level accountability and delegated authority framework to ensure that all key decisions are taken in alignment with shareholder best interests
          • Building and maintaining close working relationships with business partners and ensuring alignment to group standards and policies
          • Planning change management activities that meet the different needs and values of the individual teams across the IT function maximising impact and minimising employee resistance
          • Ensuring specific metrics and measures are incorporated into solutions enabling continuous improvement
             

          Qualifications

          • Degree in Computer Science, Information Technology, Engineering or related fields
          • At least 6 years of proven experience in a similar role. Knowledge in  IT risk management and controls will be considered a plus
          • Proven experience in managing people
          • Excellent Project management, organisation, planning skills 
          • Strong problem-solving skills: comfortable tackling complex problems and breaking these down into manageable pieces
          • Strong interpersonal skills able to communicate, influence and adapt communication at different levels of organisation
          • Fluency in English, Italian is a plus.

          Additional Information

          By joining our company, you will have the chance to:

          • Join a dynamic team in an inclusive-international environment
          • Grow thanks to the career journey and our internal mobility perspective
          • Manage your own schedule thanks to the flexible start and end of the working day
          • Work a shorter working week (36h), of which 4 hours on Friday morning
          • Get focus time for learning, development and deep work on Friday mornings
          • Work partially or fully remote according to local laws
          • Benefit from employee discounts on travel
          • Receive 2 days off per year for the purpose of volunteering
          • Receive a bonus after 5 and one after 10 years in the company
          • Participate in amazing winter and summer corporate events
          • Benefit from extended parental or marriage leave

           

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          30d

          Service Desk Analyst

          Digital Wholesale SolutionsHead Office, Hessle / Some Home Working Flexibility, Hull / Home based, England, United Kingdom, Remote

          Digital Wholesale Solutions is hiring a Remote Service Desk Analyst

          Company Description

          We are known for IT and cloud services innovation, and creating multi-award-winning Communications, IT, Cloud and Hardware products and services. Where we differ is through selling to other businesses, not to the public, who we proudly refer to as our 'partners'. Selling wholesale to our partners, we have solid relationships and HUGE buying power with leading tier-one telcos, IT vendors, hardware distributors and manufacturers, including Vodafone, O2, BT/EE, Microsoft, TTB and Virgin Media Business.

          We have huge aspirations to continuously challenge what we do, and we have big dreams for the future. We are 750+ strong and we are all immensely proud to work for a rapidly expanding company. We're pleased as punch with our culture which stems from a place of belonging, where you can do you; simples.

          Job Description

          Location: Head Office, Hessle / Some Home Working Flexibility

          Salary: £25,000 p.a.

          2 x roles

          Working with a highly skilled technical support team, you will provide a single point of contact for all stakeholders in relation to IT issues and incidents. To provide exceptional standards of support to all customers and support a variety of products, services, and platforms. This will be achieved by acting in both a proactive and reactive manner and ensuring that all performance targets are adhered to. Resolutions should be provided in an effective and timely manner.

          Responsibilities & Accountabilities

          • Provide an exceptional customer experience
          • Ensure adherence to performance targets ( team and individual KPI’S)
          • Ensure that incidents are dealt with according to customer and priority needs
          • Ensure all incidents are accurately logged
          • Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution
          • Follow processes to ensure that a high quality of service is provided to internal and external customers
          • Desire to build relationships within the service desk team, the IT group and the wider organisation
          • To understand the business and its objectives responsibilities  ( i.e. Strategic objectives)
          • Log all incoming calls to the service desk
          • Ensure that information is accurately recorded in the service management tool ( ServiceNow)
          • Ensure that incidents are assigned to the correct resolver team
          • Co-ordinate with teams within IT to ensure that service outages are correctly communicated to the business or affected users
          • Work with the problem management team or other virtual teams as required
          • Contribute to the knowledge base
          • Act as a single point of contact
          • Contribute to Problem Management team as and when required
          • Take part in testing of new releases or contribute to virtual teams in project work
          • When required represent the service desk at team and department meetings
          • Plan and prioritise work to ensure that deadlines and targets are met
          • Develop and maintain knowledge and skills and keep up-to-date with new processes, procedure and developments

          Additional Information

          Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

          Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

          What’s in it for you? Why should you come and work for us?

          Our benefits consist of; no dress code (you, do you), days off for special life events, work from anywhere concept with occasional travel to the Chandlers Ford, Hampshire office for training or meetings. Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, 'if you want a career with us then grab it' concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website www.digitalwholesalesolutions.com on our Careers page.

          We are an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

          We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

          Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

          Here are some of the benefits that we offer…

          • 25 days holidays, plus bank holidays, and the option to purchase more!
          • Pension
          • Employees Assistance Programme
          • Professional development to help you achieve your personal goals
          • Eye care vouchers available and discounted Medicash membership
          • Access to discounts and savings at more than 1,200 retailers
          • An additional day off on your birthday or if you're getting married

          For more information on our privacy notice please refer to our Privacy and Cookies Policy by following this link - https://digitalwholesalesolutions.com/privacy-and-cookies-policy/

           

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          30d

          Principal Security Architect

          VeriskCarlsbad, CA, USA, Remote
          DesignazureAWS

          Verisk is hiring a Remote Principal Security Architect

          Company Description

          We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

          Job Description

          Verisk 3E is looking for a Principal Security Architect to join our growing company.  This is an exciting opportunity to come in and build a security program from the ground up, while working and collaborating with teams across the globe.  We are open to this role being fully remote in the US. 

          As Principal Security Architect, your primary focus will be to ensure our architecture and software designs meet security requirements across cloud and data center environments. You will work closely with development, product, and infrastructure groups to define requirements and deploy security solutions to meet best practices for secure infrastructure and application architecture.

          Responsibilities include implementation and support of our security suite of tools including vulnerability scanners, proxies, firewalls, SIEM, and endpoint protection. Requires an ability to collaborate with multi-discipline teams to investigate and remediate incidents as well as experience implementing AWS cloud security controls.

          • Provide security architecture and advice in support of application development, infrastructure, and enterprise technology projects.
          • Identify any gaps in existing application security infrastructure to meet project requirements, and work with the Development and Product Management teams to identify and roadmap solutions.
          • Establish architectural standards that enable DevSecOps practices such as infrastructure as code, and automated continuous integration/continuous deployment (CI/CD).
          • Design and develop security monitoring architectures for cloud and cloud/hybrid-based systems.
          • Design and implement architectures that meet common security frameworks: NIST, SOC2, ISO27001
          • Design and implement systems and processes to establish effective governance and risk compliance.
          • Perform regular assessments to evaluate security risks and identify and define compliance strategies in accordance with policies and standards.
          • Stay abreast of current security threats and security technologies and regularly communicate those findings to peers and management.

           

          Qualifications

          • Bachelor’s/Master's degree in a technical field with 5+ years experience as Security Architect.
          • Security certifications CISSP, CISM or CISA.
          • Production experience architecting security solutions within Amazon Web Services (AWS).
          • Experience working with development teams to design and build security solutions.
          • Knowledge and experience with Security, Identity, and Compliance tools.
          • Ability to manage demands of internal and external customers through phone, email and process requests
          • Strong organizational skills to manage fast paced and demanding requests in a defined service level
          • Knowledge of data security fundamentals and best practices with prior responsibilities of protecting information assets.
          • Excellent written and verbal communication skills.
          • Technologies:
            • Azure DevOps, Splunk, Crowdstrike, Proofpoint, Tenable IO, OKTA, Imperva
            • AWS Config, Cloudtrail, Cloudwatch, Security Hub, Guardduty

          #LI-SH1

          Additional Information

          Verisk 3E delivers intelligent compliance solutions that empower companies around the globe to reduce risk, drive continuous improvement and create new growth opportunities. Verisk 3E has set the standard for combining regulatory expertise and enriched global compliance content and transforming it into actionable intelligence to enhance chemical and workplace safety, product safety and stewardship, supply chain stewardship and research and development support. Together, with our customers, we are working to make the world safer—one product, one workplace and one community at a time. To learn more visit www.verisk3e.com We are proud to be a part of the Verisk family of companies! 

          At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.    

          Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.   

          But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.   

          It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.    

          At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

          At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

          Verisk Analytics is an equal opportunity employer.

          All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
          http://www.verisk.com/careers.html

          Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

          Consumer Privacy Notice

          At Verisk, the health and safety of our people is our number one priority.  Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.

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          ITPros is hiring a Remote IT Support Engineer II | $75,000-$85,000 + Bonus + Benefits | MSP USA-West Coast Only

          Company Description

          *Applicants must currently live in Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, or Wyoming to be considered*

          Join a 50-year-old business technology solutions provider with 50+ employees as their IT Support Engineer II - West Coast.

          Compensation:

          • Base Salary: $75,000 to $85,000
          • Bonus: $2,000 to $4,000

          Benefits & Perks:

          • 100% USA-West Coast Remote (Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, or Wyoming)
          • 401K
          • Medical Insurance
          • Dental Insurance (company pays 100% of premium)
          • Disability & Life Insurance (company pays 100% of premium)
          • Flexible Spending Account
          • PTO
          • Plus More...

          Job Description

          The IT Support Engineer II will be responsible for providing technical support for various small and medium-sized businesses located on the USA West Coast.

          Additional Responsibilities:

          • Open tickets & troubleshoot issues in an effort to achieve first call resolution metrics.
          • Utilize general troubleshooting techniques & available resources provided in order to diagnose & resolve issues.
          • Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledge base articles & other technical documentation.
          • Provide routine preventative maintenance tasks as defined by service level agreements.
          • Assist with process improvements and service delivery on a continuing basis.
          • Responsible to maintain relevant technical certifications as needed. Includes, but is not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.

          Qualifications

          Successful IT Support Engineer II applicants must have 3-6 years of experience with Office 365, Windows Server, and Active Directory.

          Additional Qualifications:

          • Must come from another MSP or IT Services company
          • Must currently live in Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, or Wyoming to be considered

          Additional Information

          Your application will be reviewed within 24-hours. A team member will contact you via email to schedule an interview if selected. Please no calls. No RPOs

          Interview Process:

          • Round 1 = Video Call w/ Hiring Manager (45-minutes)
          • Round 2 = Video Call w/ HR (30-minutes)
          • Round 3 = Phone Call w/ CEO (30-minutes)
          • Decision 

          Lloyd Group is hiring a Remote IT Service Desk Engineer - Overnight

          About Lloyd

          Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our Lloydians is to ensure that they succeed professionally and personally, which includes a balanced work and personal life.

          Why Work for Lloyd

          Lloyd was founded to create opportunities for our community to learn, earn, and live better. We strive to provide exceptional experiences for our clients by focusing on our Lloydians first. Through education, teamwork, and a fun work environment, our benefits are designed to promote a happier, healthier life balance.

          Along with traditional benefits like 401(k) with employer matching and medical/dental/vision plans, Lloyd offers a Responsible Time Off Policy, where employees take the amount of time off they need when they need it. Lloyd also offers a flexible work environment (remote/hybrid), and partial or full reimbursement on remote office equipment, cell phone plans, certifications, and education.

          We value our employees and have many programs in place to hear their feedback. Some stats include:

          • 4.4 out of 5 stars on Glassdoor!
          • Lloydian Net Promoter Score of 49, from a scale of -100 to 100 (this is updated quarterly from our Lloydian pulse survey; a Technology Firm benchmark is 28)
          • Our Average Manager Tenure is over 8 years at Lloyd!
          • Our Average Lloydian Tenure is over 4 years at Lloyd!

          About the Role

          The Service Desk Analyst Overnight role is vital to Lloyd’s operations. A member of our Service Delivery team, they are dedicated to answering support related questions and problem-solving technical issues during our overnight hours. The Service Desk Analyst is passionate about working within the Lloyd team to provide an exceptional experience for our client. They are responsible for day-to-day support for our clients, while also participating in our queue and on call process for Lloyd’s entire client base.

          Accountabilities

           

          Client Relationship

          • Represent Lloyd through client interactions by exhibiting our core values:
            • Be Human. Create and maintain genuine relationships with our community.
            • Be Accountable. Take ownership of your work and honor your word.
            • Be Better. Always look for ways to improve performance and be passionate about the service you provide.
          • Communicate with the team and client, ensuring accountability is clear and expectations are always set.

          Level 1 & 2 Support

          • Use expertise to research and resolve technical issues via incident management procedures (ITIL based) with proper communication and documentation.
          • Liaise in improvements of systems in place, communicate features and facilitate improvements to maximize productivity and utilization.
          • Help with implementation of new network components as part of project assignments (network and workstation).

          Resolution & Recovery

          • Be accountable for following incident management process for all emergency related issues.
          • Perform proactive network health evaluations.

          Incident Logging & Documentation

          • Ensure Lloyd has updated network documentation needed to provide best-in-class support.
          • Use ConnectWise to document work performed so that we can analyze trends in issues reported.

          Queue Call Receiver

          • Participate in the Lloyd Service Desk queue by answering calls within designated windows and providing support as needed.
          • Participate in rotating on-call schedules so that clients can depend on us 24/7 to meet their business needs.

          Criteria for Success

          • Ability to exhibit Lloyd’s core values (Be Human. Be Accountable. Be Better) in every interaction with our community.
          • 2-4 years of experience in desk side support, junior systems administration, and/or junior network administration
          • Bachelor’s degree or equivalent training, preferably in Computer Science, CIS, MIS, or IT
          • Experience using ConnectWise or a similar ticketing system
          • Effective communicator and people person.
          • Shows an interest in learning new materials and staying abreast of latest technical information; quickly learns new information. 
          • Follows established policies and procedures. 
          • Ability to identify important aspects of a problem, gathers appropriate information, determine potential cause, and specify alternative solutions. 

          Technical Expertise

          • Microsoft Windows Server 2012, 2016  
          • VMware and Hyper V in multiple host environments      
          • Microsoft Active Directory          
          • Experience with Compellent (Dell) SAN or equivalent      
          • Kaseya and ConnectWise experience a plus        
          • Windows 7, 8, 10           
          • Microsoft Exchange Server         
          • Hosted Email Platform- O365, G-Suite, Rackspace            
          • Microsoft SQL Server     
          • Microsoft Office 2010, 2013, 2016, 2019             
          • Hardware: Printers, Workstations, Servers, Routers, Switches, and Firewalls            

          Role Logistics 

          • This is a full-time position
          • Days and hours of work are Sunday night through Friday morning, 11 PM – 8 AM EST
          • This is a remote position
          • Lloydians have the opportunity to travel to Lloyd offices for Lloyd events where locations will vary

          Join the Lloyd Community

          We’re excited that you are interested in being part of the Lloyd story. Please join the Lloyd community online via Linkedin (/lloyd), Facebook (@Lloyd) and Twitter (@lloydgroup). Here you’ll find useful information about Lloyd, tech culture, industry news, and available opportunities to be a Lloydian. We update daily so stay tuned.

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          +30d

          IT Manager, End User Services

          BrightspeedCharlotte, NC, USA, Remote

          Brightspeed is hiring a Remote IT Manager, End User Services

          Company Description

          Company Description

          At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

          Backed by funds managed by Apollo Global Management our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

          Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

          Check us out on the web!  

          Job Description

          Are you ready to join a multi-billion dollar start up and help build IT services from the ground up?  Then there is tremendous growth and experience opportunity for you here at Brightspeed.  We have a role for an IT Manager to lead a small team overseeing the performance of a 3rd party service provider delivering service desk, desktop management, mobile device management, and Microsoft 0365 services.  This role is critical to enabling new services, ensuring effective operations, and facilitating collaboration with other IT teams to resolve problems.  This role will be responsible for helping to build a team, services, and processes from the ground up.  We are looking for a problem solver with the ability to make autonomous decisions aligned to overall strategy.  The ideal candidate likes working in teams, contributing to team growth, has a continuous process improvement mindset, and values personal development. 

          As theIT Manager, End User Services your responsibilities include:

          • Lead and mentor a team of subject matter experts to evaluate performance and quality of 3rd party service provider
          • Partner with the department director to identify, hire, and build a subject matter expert team
          • Build relationships with users and customers to improve their experience
          • Manage the relationship with our 3rd party service provider to ensure SLA achievement
          • Collect and analyzes metrics to validate service level achievement
          • Establish and monitor SLA performance dashboards
          • Prioritize emerging and critical efforts with 3rd party service provider
          • Clear organizational hurdles blocking implementation progress
          • Identify process gaps and create efficiencies
          • Create bridges with other IT teams to collaborate and deliver purpose-built services
          • Conduct forecasting and budget management
          • Manage multiple work streams and prioritize competing efforts of work in synch with overall department strategy
          • Advise leadership on transformation opportunities to deliver better services

          #LI-RD1

          Qualifications

          WHAT IT TAKES TO CATCH OUR EYE:

          •  Four-year Bachelor’s degree with 7 to 10 years’ experience in IT or 10 - 15 years' experience in lieu of a degree
          • Four years’ experience in a formal or informal Leadership role
          • Three or more years’ experience in help desk, Mobile Data Management, Desktop management support
          • Three or more years as business analyst or more years managing a service provider
          • Able to develop expectations and provide feedback to team members
          • Able to work in complex environments
          • Comfortable the ambiguous nature of a start up
          • Working knowledge of ServiceNow or Remedy

          BONUS POINTS FOR:

          • Experience Creating Power BI reports
          • Experience managing devices using Microsoft Intune
          • O365 engineering experience
          • ServiceNow basic user functionality
          • JIRA board design and user functionality
          • Working knowledge of Kanban

          Additional Information

          WHY JOIN US?

          We aspire to contemporary ways of working.

          We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We meet you where you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Because our purpose is to reimagine how people work, learn, play and connect!

          We offer competitive compensation and comprehensive benefits.

          Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

          Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

          When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

          Brightspeed is an Equal Opportunity Employer

          Please be advised that Brightspeed (Connect Holding LLC) requires its employees to be fully vaccinated against COVID-19, subject to the Company’s legal obligations including potentially accommodating an employee’s sincerely held religious beliefs or medical condition.

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          +30d

          IT Engineer Level I (Philippines Remote)

          Turnitin, LLCManila, Metro Manila, Philippines, Remote

          Turnitin, LLC is hiring a Remote IT Engineer Level I (Philippines Remote)

          Company Description

          When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

          For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, ProctorExam, and Ouriginal. 

          Job Description

          Turnitin is looking for an Helpdesk Engineer who will work within our corporate Global IT group. Reporting to the US IT Manager, this position works closely with the IT and Operations team in the US and the UK to ensure all internal Turnitin employee needs are processed accurately and efficiently. We are looking for a customer service oriented team player with a strong work ethic who can hit the ground running with minimal supervision. 

          Responsibilities

          • Provide tier 1 support to users and operations in our offices as well as those working remotely
          • Be responsible for ensuring customers’ computer issues are resolved in a timely manner
          • Support end users in person and via remote assistance, telephone, chat and email
          • Provide resolution to technical or application issues reported by customers or management
          • Respond to customer issues with status and resolution within the established SLAs
          • Document and maintain support records of customer interaction for the knowledge base in the Jira Service Management ticketing system
          • Track issues and act as liaison between IT Department, Operations team and related departments in order to resolve issues
          • Perform preventive and on-demand maintenance on a variety of client Mac and Windows systems
          • Participate in project teams performing complex technology related activities
          • Continuous learning

          Qualifications

          Essential: 

          • 1-3 years experience in an IT support setting with an internal ticketing system
          • 2+ years of Mac OS X desktop experience supporting end users and desktop applications
          • 2+ years of experience with Windows 10 and with imaging tools
          • 2+ years of experience with productivity and collaboration tools including Google Workspace, Slack, MS Office 365, and Zoom video conferencing
          • 2+ years of experience with mobile iOS and Android devices
          • 2+ years of experience with Jira & Confluence
          • 2+ years of experience with Single Sign On technologies
          • 2+ years of experience with telephony systems and contact centers
          • 2+ years experience and knowledge of JAMF Suite deploying, imaging and managing OS X and iOS devices
          • Strong knowledge of Dell & Mac hardware and software
          • Experience in managing accounts in Active Directory
          • Basic networking skills including TCP/IP, DHCP, DNS
          • Proven organizational, planning and problem-solving skills.
          • Ability to work independently and handle multiple issues simultaneously
          • Strong technical aptitude and troubleshooting skills
          • Strong ability to communicate effectively in writing and verbally
          • Excellent attention to detail
          • Strong interpersonal skills
          • Effective time management abilities
          • Desire to provide excellent customer service to all levels of internal customers
          • Ability to lift up to 60lbs

          Preferred:

          • ITIL, A+, Network +, MCP
          • BA/BS Degree or equivalent experience
          • Ability to travel domestically & internationally if required
          • Experience working with a geographically distributed team

          ELEMENTS FOR INTERVIEW

          Relationship Building

          Accountability

          Resourcefulness

          Adaptability

          Additional Information

          Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

          Our Values underpin everything we do.

          • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

          • Passion for Learning- We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

          • Integrity- We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

          • Action & Ownership - We have a bias toward action and empower teammates to make decisions.

          • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

          • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

          Seeing Beyond the Job Ad

          At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

          Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.

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