Infrastructure Architect:

Infrastructure architect responsibilities

· Building and integrating information systems to meet the organization's needs

· Assessing the infrastructure architecture currently in place and working the technical staff to recommend Solutions to improve it

· Resolving technical problems as they arise

· Providing supervision and guidance to implementation development teams

· Continually researching current and emerging technologies and proposing changes where needed

· TOGAF Certification as an added advantage but should have knowledge on the framework

· Informing various stakeholders about any problems with current technical Solutions being implemented

· Extensive background in all aspects of networking technology and must possess excellent communication skills

· Experience with network operating systems such as Cisco on Windows Server

· In networking certification from sources such as Cisco Microsoft or normal also is highly valued

· I have experience working with routers ,switches ,cabling and other essential network hardware

· Assessing the business impact and evaluation of technical products

· Providing updates to stakeholders and product development process costs and budgets

· Producing and reviewing infrastructure design documents and present to the relevant stakeholders

· 14 + years of experience in the infrastructure Solutions and architecture

· Making recommendations for leveraging network installations and reducing operational costs

· Producing and reviewing network design documents and present to the relevant stakeholders

· Proven experience in engineering and software architecture design

· Previous project management experience is advantageous

· Sound knowledge of various operating systems and databases network and emerging infrastructure trends

· Efficient communication skills and strong organizational and leadership skills

Position Summary:

As an information security risk specialist on our team, you'll use your experience to work with VA to discover their cyber risks, understand applicable policies, and develop a mitigation plan. You'll review technical, environmental, and personnel details to assess the entire threat landscape. Then, you'll guide your client through a plan of action with presentations, white papers, and milestones. You'll work with your client to translate security concepts, so they can make the best decisions to secure their mission-critical systems, critical infrastructure, etc. This is your opportunity to act as an information security subject matter expert while broadening your skills in Risk Management Framework and NIST Security and Privacy controls. Join us as we protect the VA systems and data and provide a safer cyber environment for veterans' healthcare. This position is open to remote delivery anywhere within the U.S., including the District of Columbia.

Location(s):Remote, Anywhere, US. Candidates from HUBZones preferred.

Employment Eligibility: Eligible to work for any employer in the United States without requiring sponsorship. Sponsorship is not available currently.

Basic Qualifications

• Experience with NIST special publications (such as 53, 137, 37, 39, 18, or 61), such as FIPS 199, 140-2, the full RMF process, NIST security controls, Risk Analysis, Vulnerability Management, Contingency Planning, or Cloud Computing.
• Experience in information security and assurance principles, specifically the NIST Cybersecurity Framework.
• Experience with being able to assist/lead efforts involving presentations, white papers, and project milestones.
• Experience in assessing NIST security and privacy controls and maintaining Plans of Action and Milestones (POA&Ms).
• Experience in providing guidance for understanding the NIST security and privacy controls and for providing sufficient documentation/artifacts for each control within a tool such as eMASS or RiskVision.
• Experience in reviewing security requirements, recommending a mitigation strategy for deficiencies, and working directly with clients to provide solutions and education.
• Experience with GRC (Governance risk compliance) tools such as  eMASS or RiskVision.
• Experience with performing annual security reviews in accordance with FISMA reporting.
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements.
• Education and Experience:B.A. or B.S. degree in Computer Science, Electronics Engineering, or other engineering or technical discipline is required and 5 years of IT experience or a total of 13 years of IT experience in lieu of education.
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Additional Qualifications

• Hands on experience with Privacy and Security control implementation, testing/assessment, and POAM management
• Experience utilizing data analytical tools like MS Excel  
• Excellent customer service and organization skills  
• Excellent verbal and written communication skills 
• Self-starter with ability to work flexibly in a very fast-paced environment 
• Preferred certifications: CAP, CISSP, CISM, PMP, CCSK 
• Experience with VA 
• Public Trust

Applicants selected may be subject to a government investigation and may need to meet the eligibility requirements of the U.S. government client.

About Us:

VetCentric is focused on delivering outstanding services to the federal government.  We have extensive experience in the fields of cyber security, supply chain & logistics management, strategy, business analytics, and IT services such as system design, continuous improvement, virtualization, and data center management.  VetCentric is an SBA certified HUBZone company and VA CVE certified Service-Disabled Veteran Owned Small Business (SDVOSB). We operate in 15 states with offices in Washington DC and Northern Virginia. ​

Company Perks and Benefits

• Competitive compensation
• Comprehensive health, vision, and dental benefits
• 15 days of leave and 11 days of paid Federal Holidays  
• 401(k) with a matching plan
• Annual training budget
• Fantastic company culture

“E-Verify Employer, EOE Females/Minorities/Protected Veterans/Individuals with Disabilities; VetCentric partners will offer equal employment opportunities to all persons without regard to race, color, religion, sexual orientation, gender, gender identity, age, national origin, physical or mental disability, veteran status, or other characteristic protected by applicable law.”

POSITION SUMMARY:

The Clinical Service Desk Analyst is responsible for providing Tier 1 support to patients, physicians, and hospital staff for EHR-related hospital applications primarily focused on clinical software needs.

This is a full-time, remote position.

Experience:

· 1-year Epic clinical experience as end user, credentialed trainer, or other relevant clinical experience

· 2 years’ customer service experience

· Relevant Epic Clinical software experience

· Call center experience a plus

ESSENTIAL FUNCTIONS:To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Routine Support (90%)

· Provides 24/7/365 Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.

· Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.

· Utilizes customer service guidelines as outlined in HDI training.

· Uses client provided knowledgebase and client specific procedures to resolve issues.

Continuing Education (10%)

· Acquires and maintains a general and clinical knowledge of client and related software applications.

· Attends professional development training as instructed.

· Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.

· Exhibits regular and reliable attendance.

· Performs other duties as assigned.

Additional Information:

Customer Focus:

· Position primarily serves external customers.

HIPAA:

· Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES:The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education:

· High School Diploma, GED, or equivalent

· 2-year degree in a relevant health-care field or 4-year degree preferred; relevant healthcare/clinical support experience will be considered

Certifications & Licenses:

Valid State Drivers’ License preferred

Skills and Abilities:

Business Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems - Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact - Decisions generally affect own job or assigned functional area.

Foundational Judgment - Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization - Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

About the IT Help Desk Technician Position

We are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.

An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.

Your goals will be to build value for clients that will help protect the company’s character and business.

IT Help Desk Technician Responsibilities

• Serve as the first point of contact for customers exploring technical assistance over the phone or email

• Complete remote troubleshooting through diagnostic techniques and pertinent questions

• Discover the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unsolved issues to the next level of support personnel

• Provide detailed information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements to procedures

IT Help Desk Technician Requirements

• Tech savvy with working knowledge of office automation products, databases, and remote control

• Good understanding of computer systems, mobile devices, and other tech products

• Ability to diagnose and solve basic technical issues

• Proficiency in English

• Excellent communication skills

• Customer-oriented and cool-tempered

• BSc/BA/Associate in IT, Computer Science or relevant field

About Reesby

Reesby are a premium emerging technology company and employment agency in the IT industry. Working with major global brands we help people succeed in their careers. Check out our jobs on our website!

About the IT Analyst position

We are looking for a skilled IT Analyst who will be responsible for design and implementation of functional and cost-efficient IT systems, in order to leverage technology to help the company meet its organizational needs.

You should have high analytical capabilities and have a good understanding of business needs. We also expect you to possess excellent communication skills and problem-solving abilities as well as have hands-on experience with technical projects.

IT Analyst responsibilities are:

• Build and maiтtain efficient IT systems to meet business and technology needs

• Interact with stakeholders to understand their requirements

• Review and develop functional specifications

• Work together with developers to build and implement technology solutions

• Oversee the integration of multiple systems and reconcile needs of different teams

• Collect feedback from end users about system performance

• Develop and manage projects such as upgrades, hardware/software installations and so on

• Provide consulting and technical training services

• Stay informed about latest technology trends and developments

IT Analyst requirements are:

• 1+ years' experience of working on an IT Analyst, IT Consultant

• Significant experience in project management, with good understanding of business practices

• Good practical experience with databases, system security and troubleshooting

• Strong communication skills

• Strong analytical and problem-solving skills

• BSc or BA degree in Computer Science, Engineering or other relevant position