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A selection of jobs from the previous newsleterrs.

Acquia is hiring a Remote Support Engineer

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s CoE is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!

We’re looking for a Support Engineer to join our Support team to help provide comprehensive technical application support and analysis in a fast-paced SaaS environment. In the role, one must be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills. We’re looking for a team player that possesses the willingness to do whatever it takes to achieve the highest level of customer satisfaction. This role is cross-functional interacting with Engineering, Operations and Professional Services teams.

What will you do?

  • Interact directly with customers to isolate, reproduce, troubleshoot and resolve data and product interface problems
  • Use problem-solving, critical-thinking and multi-tasking skills to maximize productivity and efficiency
  • Maintain a detailed understanding of product architecture, technical components and application functionality
  • Use troubleshooting experience to create and update our team Knowledge-base articles, Troubleshooting Guides, FAQ’s, and other related support collateral.
  • Ability to mentor and display leadership and ownership of issues

Requirements:

  • 1-3 years of experience with SQL, TSql, PL/SQL or similar database programming language experience. Of particular importance, SQL Aggregate functions (COUNT,SUM,MIN,MAX,GROUP BY)
  • Familiarity with any ticketing system.
  • Experience working in a support team environment,  supporting a product/service or helping others with 3-5 years of relevant experience.
  • Strong written and verbal communication skills with experience communicating at all levels of client organizations.
  • Ability to function and thrive in a team environment with an appreciation of aggressive goals.  
  • Intellectual curiosity, along with excellent problem-solving and quantitative skills, including the ability to disaggregate issues and identify root causes.
  • Bachelor's degree in information technology, computer science or a related field

Extra Credit: 

  • Familiarity with “Big Data” concepts is a plus
  • Experience in a SaaS environment is a plus
  • Experience with Drupal or other CMS is a plus
  • Familiarity with HTML, CSS, JS and other web technologies

Why Acquia Support?

  • A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences.
  • We're not a call center.  Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.
  • When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Other Skills and Abilities:

  • Demonstrates a clear sense of their role, responsibilities, and purpose within a globally inclusive working team.
  • Adopts a team approach, acknowledging and appreciating efforts, contributions, and compromises. Recognises the common purpose of the team and respects team decisions.
  • Demonstrates integrity by aligning Acquia's values with behaviors.
  • Demonstrates that they are more concerned with doing the right thing than being right. Acts courageously and does the right thing, even when it's hard to do.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

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9d

IT Support Analyst II

CredibleRemote, United States

Credible is hiring a Remote IT Support Analyst II

Job Application for IT Support Analyst II at Credible

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13d

Senior D365 F&O Technical Architect

HitachiIrvine, IRVINE, Remote
Bachelor's degreesqlDynamicsDesignazureapic++.net

Hitachi is hiring a Remote Senior D365 F&O Technical Architect

Job Description

As a Hitachi Solutions D365 F&O Technical Architect  you will be responsible for:

  • Participating in the initial phase of client projects leading technical workshops and providing design guidance in areas such as extensions/modifications, data conversion, environment provisioning and application integration.
     
  • Works with the customer and end users to define technical requirements.
     
  • Leads Technical workshops and design sessions with the Customer and other ISV vendors.
     
  • Ensures that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
     
  • Fully understands the capabilities and limitations of the technical environments of the applications used by the enterprise.
     
  • Makes sure the proposed gap resolutions fit in the overall architecture and business logic of Dynamics Ax and its modules.
     
  • Aligns the RICEW (Reports, Interfaces, Conversion/Data Migration, Extensions) customization requests with each other. 
     
  •  Performs the technical design for all RICEW components.
  • Reviews technical architecture deliverables throughout development to ensure quality and requirements traceability.

  • Has overall technical responsibility for the technical aspects of the project environments until system handover.

  • Ensures that internal development guidelines are understood and applied by the development team.

  • Identifies and communicates any cross-area or cross-release issues that affect other project areas.

  • Ensures adherence to all quality management plans and standards by participating in quality management reviews.

  • Validates the design with the stakeholders to ensure that the design satisfies the requirements.

  • Ensures security practices are used and applied throughout the engagement’s lifecycle.

  • Contribute to the development of Hitachi intellectual property and Packaged Services initiatives.

  • Have a deep understanding of the D365 F&O technology stack and the peripheral technologies that can be leveraged including, but not limited to, Azure, Azure SQL, Power BI, Common Data Service, Power Apps, Azure Logic Apps, Azure Machine Learning, etc.

  • Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.

The successful candidate will be a self-motivated individual, who can work under dynamic conditions and within deadlines.  

Qualifications

  •  ERP technical implementation (AX 2009, AX 2012) and integration experience working with Enterprise clients.
     
  • Experience with Microsoft Dynamics 365 for Finance and Operations (Implementation and Consulting) with Enterprise clients and at least 3+ years of experience with Dynamics AX 2012.
     
  • Minimum of two full lifecycle ERP implementations leading a technical workstream such as integration, data conversion or extension development.
     
  • Good understanding of LCS (Life Cycle Services) and Azure DevOps.
     
  • Experience in other technologies such as SQL, PowerBI along with good knowledge C# and the .Net framework. 
     
  • Knowledge of end to end D365FO implementation.
     
  • Experience with D365FO interfacing and integration.
     
  • Knowledge in gathering technical requirements.
     
  • Demonstrated experience with Microsoft Dynamics AX 2012 and Dynamics 365 for Finance and Operations in the following technical areas:
    • Data Management Framework (aka DIXF).
    • PowerApps, LogicApps, Common Data Service and other Azure Services including Azure Functions, Azure Blob and Table Storage, Azure Event Grid, Azure Service Bus, Azure API Management.
    • Understanding of Synchronous and Asynchronous integration patterns.
    • Extension approach to customization versus overlayering.
    • Role-based security design and customization.
    • Extensible Data Security.
    • Report development and Power BI.
    • Code build and deployment via Visual Studio Team Services and LifeCycle Services.
    • Understanding of Azure Licensing and Costing is a Plus.
       
  • Excellent written and verbal communication skills.
     
  • Good understanding of functional capabilities of D365FO:
    • Financials
    • Project Management and Accounting
    • Manufacturing

Your Background Likely Includes:

  • Expertise in providing development solutions in a D365O environment.
     
  • Experience with D365O in a Development role.
     
  • Experience of at least two large scale ERP implementations.
     
  • Adept at Business Requirement Analysis with a focus on reducing development effort.
     
  •  Pre-sales experience is a plus.
     
  • Excellent presentation and demonstration skills.
     
  • Business process mapping, modelling and documentation knowledge;
     
  • Participation/Interest in evaluating latest preview releases from Microsoft including Dual Write, RSAT.
     
  • Bachelor's Degree, preferably in Computer Science, Information Systems, or related field.

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Daisy Group is hiring a Remote Service Desk Analyst - Night Shift - Home Based

Job Description

  • Location:                         Home Based
  • Salary:                             £22,308per annum + 20% Shift Allowance
  • Contract Type:                 Permanent, Full Time
  • Shifts:                              19:00 – 07:00, 4 nights on, 4 nights off

**Important**

A full security clearance is required for this role.  Candidates must have lived in the UK for 5 or more years to be considered.

What does a day look like for you here? 

Working on home-based basis, you'll be part of a friendly team that consists of other Analysts and Specialists with different levels of experience, providing support to our customers for incident resolution and requests.  Your team knows how to get the job done but also have a laugh too. We spend enough time at work, why not have fun along the way?  You'll start your day by checking the on-going tickets in your queue to see if there are any updates to get up to speed.  Once updated, you'll answer incoming calls from customers throughout the day and do your best to resolve any issues they might be experiencing. 

You should always aim to resolve issues as quickly as possible but there will be instances when you'll need that extra bit of help.  In those instances, you can escalate tickets to help get a speedy resolution and continue delighting our customers.  You will support a wide range of Daisy customers from Solicitors to other internal IT Teams that have a query.  The support you provide is normally done over the phone, but there will be tickets you can resolve via email as well.

So, what are we looking for?  

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a logical mindset and enjoy puzzles. Good problem-solving skills are key to success in this role.  Being resourceful will also serve you well as you may conduct your own research to solve some issues.  Of course, being passionate about all things technical never hurts!  This role is customer facing so, in addition to your technical abilities, you’ll naturally be a Customer Service Superstar.

You should also have:

  • Proven success in customer-facing roles, delivering top-notch, timely services.
  • IT Service Desk background, consistently meeting SLA targets.
  • Proficient in ITIL processes for Incident and Problem management.
  • Hands-on experience with efficient IT Service Management tools.
  • Expertise in ITSM, especially with ServiceNow.

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.  

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts systemand enhancedfamily friendlypolicies. 

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days.  Birthday? Wedding?  No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

  • Hybrid Working:  Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working.  If hybrid working isn’t for you, you also have the option to work on-site instead.
  • Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days.  You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
  • Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
  • Learning & Development:  Want to go further? So do we, that’s why “Develop Our People” is one of our company values.  You should have every opportunity to develop your skills and reach your goals.  From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
  • Health & Wellbeing:  We know that good health and wellbeing contributes to an overall better quality of life.  That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
  • Discount Platform:  Who doesn’t love a good deal?  You’ll be provided immediate access to our internal discount platform, The Exchange.  The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider?  Apply today or contact our friendly Talent Acquisition Team for more information.

Qualifications

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Palo Alto Networks is hiring a Remote Senior Manager, Professional Services - France

Job Description

Your Career

In this role, you will manage a team of Professional Services Consultants in your assigned territory. You will support our dynamic growth in SecOps and SASE and you will be responsible for consultants delivering projects across entire portfolio. You will be responsible to drive professional services business, provide management oversight to your team and all ongoing engagements, including recruiting, managing, directing and inspiring a team with a diverse set of skills and backgrounds  You will ensure the delivery of Palo Alto Networks solutions, exceeding expectations and driving high levels of customer engagement. You will also work closely with sales to ensure customer satisfaction, build relationships with all customers in your territory and ensure customer success and reference-ability.

Your Impact

  • Provide strategic direction and input to the technical development of Professional Services Consultants reporting to you
  • This position requires a background in security engineering, security operations & automation, and people management
  • Manage the activities of the team such as hiring, development, promotions, career growth, technical training, and corrective actions
  • Build relationships with customers who have long term engagements to ensure that the timelines are being met, feedback on how the consultants are performing, escalations, etc.
  • Ensure customer requirements are met
  • Drive new business by utilizing Professional Services capabilities and offerings
  • Ensure all customer engagements are successful
  • Provide status to the Services leadership team on all major activities, issues, escalations, etc.
  • Participate in the development and execution of strategic direction and input to the technical development of the Professional Services Consultants
  • Travel may be required

Qualifications

Your Experience

  • Experience managing teams of 10+ multi-disciplined, technical delivery resources
  • Demonstrated leadership and team-building capabilities
  • Experience meeting revenue and customer satisfaction targets
  • Excellent written and verbal communication skills
  • Understanding of cybersecurity technologies (any experience with Palo Alto product suite will be a big asset)
  • Skilled in key business systems - SFDC, Clarizen, G-Suite preferred
  • Knowledge of Internet security concepts 
  • Familiarity with SOC, automation, end-point, and threat mitigation will be a plus
  • The ability to solve problems creatively and develop and manage business solutions for complex problems
  • Certifications such as CISSP and/or PMP will be considered an added value 

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Big Brothers Big Sisters of America is hiring a Remote Senior Director, Corporate Engagement

Position Purpose

As a direct report of the Chief Development Officer, the Senior Director, Corporate Engagement will be responsible for leading the activation and account management of secured funders within corporate, foundation, and organizational structures funded through grants, mission-aligned partnerships, or sponsorship for Big Brothers Big Sisters of America (BBBSA). The Senior Director will have accountability for new revenue generation individually and as a team and will bring and build upon a proven track record in achieving year-over-year retention, contract success, and deliverables success, while driving revenue growth and activation opportunities through various channels for a portfolio of $15-35M+ with personal accountability for key accounts and annual new revenue goals. The Senior Director, Corporate Engagement will model and actively demonstrate expertise in sophisticated program-based funding models, grant activation and restricted fundraising.

Location:United States (Remote)

Travel: Approximately is 25 - 30%

Essential Duties and Responsibilities

Direct Account Management:

  • Successfully lead and activate large scale partners who individually generate $1M+ in nationwide fundraising annually through complex integrated plans, ranging from sponsorship to grant based funding.
  • Develop and execute strategies to effectively manage partners, ensuring compliance with funding requirements, timely reporting, and successful implementation of funded activations.
  • Collaborate with internal stakeholders to align grant-funded initiatives with organizational priorities and objectives.
  • Develop and maintain relationships with partners to support account management, development, and fundraising efforts.
  • Achievement of budget goals annually, along with successful forecasting and growth goal achievement.
  • Partner Activation Strategy and Management:
  • Develop and implement comprehensive strategies to activate secured funders, ensuring successful partnerships across corporations and brands supported through grants, sponsorship, and other funding mechanisms for the entire portfolio of accounts across the team.
  • Manage the active account portfolio for over $20M, growing to $35M, of partners, ensuring effective stewardship and maximizing the impact of funds towards the organization's mission.
  • Identify and pursue opportunities for expanding partnerships with existing funders, exploring additional avenues for collaboration and support including, and not limited to, employee giving and activation, brand integration and leadership opportunities.
  • Continuously evaluate the account portfolio to identify opportunities for optimization, expansion, and maximization of resources to ensure mission impact and support organizational sustainability.
  • Generate regular reports on portfolio performance, presenting insights and recommendations to senior leadership. Conduct in-depth analysis to identify trends and areas for improvement.

Revenue Growth:

  • Proactively pursue new partnership opportunities that support key funding priorities of the organization.
  • Proactively identify funding opportunities and initiatives aligned to partner interest areas for expanded growth and deepened relationships.
  • Drive revenue growth within existing partnerships by identifying and capitalizing on diverse opportunities, including cause marketing, employee giving, Employee Resource Group (ERG) engagement, grants, sponsorships, product integration, and marketing activities.
  • Partner with the Sr. Director, New Business Development and Sr. Director, Cause Marketing in the development of high-quality funding proposals and account activation initiatives, working closely with programmatic and finance teams to ensure alignment with organizational goals and objectives.

Team Leadership and Collaboration:

  • Lead and inspire a remote team of account management professionals. Provide guidance, support, and mentorship to foster a collaborative and high-performance work environment with accountability for achieving account portfolio success.
  • Collaborate with cross-functional teams, including marketing, finance, network leadership and program management, to ensure seamless execution of partnership initiatives and alignment with organizational goals.

Reporting, Communication & Key Success Metrics:

  • Establish and monitor key performance indicators (KPIs) to track year-over-year retention, contract success, and deliverables success. Take proactive measures to address any challenges and enhance overall partner satisfaction.
  • Activate the Philanthropy Operations team to ensure successful activation of partner objectives, reporting and organization impact.
  • Generate regular reports on the performance of corporate partnerships. Communicate insights and recommendations to senior leadership to inform strategic decision-making.

People Management

  • Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
  • Recruits, trains, retains, and cultivates professional development of direct reports.
  • Creates a dynamic, supportive, and effective team that is impactful across the BBBSA network.
  • Leads and manages resources (people and capital) that retains and cultivates positive, measurable success.
  • Monitors progress against performance targets; implements countermeasures as needed.

Culture

  • Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).
  • Champions internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization.
  • Provides consistent follow-up regarding assigned projects and after meetings.
  • Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

Education Level: Bachelor’s Degree in nonprofit management, business, marketing, communications (or related education) or equivalent relevant experience

Years of Related Work Experience: A minimum of ten (10) + years proven, successful resource development/fundraising, sales and/or account management experience; successful track record with planning, managing and initiating corporate relationships within the non-profit sector require; experience working with high level corporate representatives and volunteer board members is critical. Successful 6-figure partnership pitch to execution experience required with emphasis on mission-based investment models, grant funding, and restricted giving initiatives. Demonstrated successful experience in leading, supervising and developing staff is required.

Skills and Knowledge:Demonstrated track record of conceptualizing, strategizing, planning, and managing corporate engagement strategies; Demonstrated successful experience in leading, influencing and/or supervising and developing staff, directly or indirectly; Successful 6-figure+ partnership development and execution experience; Excellent team working skills; ability to collaborate; Advanced interpersonal skills; Highly organized in approach, with ability to set and manage priorities; Ability to work independently in achieving results consistently on deadline; Ability to build and manage project budgets; Excellent verbal and written communication skills; Ability to manage complex, highly sensitive matters with high attention to detail; Intermediate knowledge of Microsoft Office, fundraising software, and database systems including Salesforce, and SharePoint (Asana preferred, but not required)

JEDI Commitment

At Big Brothers Big Sisters of America, justice, equity, diversity, and inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.

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Square is hiring a Remote Information Security Technical Analyst

Job Description

As a Information Security Technical Analyst within the Vulnerability Management Program you will  support ongoing triage and case management of newly discovered and reported vulnerabilities. This analyst will be engaging with all parts of the Information Security organization,  subject matter experts from the cross-functional teams, and business unit representatives to ensure teams are informed of the potential risks and impacts of the vulnerabilities, and make informed decisions on vulnerability remediations.  

You Will: 

  • Own and drive vuln case technical triage and overall case lifecycle management
  • Analyze vulnerabilities and prioritize based on impact 
  • Identify common patterns and provide key insights to help mitigate future risks
  • Assist in determining appropriate remediation strategies for critical vulnerabilities
  • Monitor and analyze vendor advisories, vulnerability reports, bug trackers, and other sources for information to report potential vulnerabilities to triage
  • Monitor threat intelligence data to assess and flag potential risks that may have impact to the organization
  • Influence business risk decisions across the organization
  • Partner across the Security teams to identify areas of risk and work closely with business teams to make informed risk-based decisions
  • Assist in producing meaningful metrics and reports for customer and leaderships on organizational vulnerability health
  • Manage and monitor ongoing penetration test engagements organized across Information Security teams
  • Generate and collect vulnerability data in support of compliance audits and regulatory requirements
  • Periodically assess and engage in tool improvement, process improvement and documentations to enhance the vulnerability management program lifecycle  
  • This role is a key contributor to operations reviews, special projects, and process improvement activities.

Qualifications

You Have: 

  • 5+ years of demonstrated security, intelligence & risk management experience working in a technology-focused company
  • Deep technical understanding of common security vulnerabilities and risks
  • Strong knowledge of risk countermeasures and compensating controls
  • Facility with empathetic interpersonal interactions via video conference
  • A thoughtful approach to technical analysis and ability to quickly assess new platforms
  • Fundamental knowledge of security principles; ability to demonstrate an understanding of product and/or  information security, such as threats and vulnerabilities.
  • General understanding of installation, configuration and troubleshooting processes for software, hardware, networking and cloud computing. 
  • Experience in working with vuln cases related to Data Privacy (e.g. DSL)
  • Technical mindset of problem-solving with a strong work ethics, motivated and results driven
  • Experience in leading strategic discussions and proactively seeking out ways to drive thought leadership through technology and/or operational best practices.
  • Ability to work independently and in a collaborative environment with excellent communication and interpersonal skills

An Ideal Candidate Would Have:

  • Hold SW product development related certifications such as Security+, CySA+, Certified Information Systems Security Professional (CISSP), or related CompTIE, GIAC, or EC-Council certifications. 
  • Knowledge of programing language(s) for automation, scripting, and test 
  • Prior knowledge of program metrics development principals including creating visualizations
  • Looker or like visualization tooling setup and maintenance experience  a plus.

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Feedonomics is hiring a Remote Desktop Support Engineer I

Desktop Support Engineer I - Feedonomics - Career Page

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23d

Support Engineer

Lumos IdentityRemote
figmaDesignslackc++

Lumos Identity is hiring a Remote Support Engineer

In 2011, Marc Andreessen famously said, “Software is eating the world.” 10+ years later, software hasn’t just nibbled, it has indulged in a lavish ten-course feast at a Michelin star restaurant. From Slack to Zoom to Figma, software is embedded in every company’s DNA. And while most just get to enjoy the benefits, there is one unsung hero behind it all: ????‍♀️ IT ????‍♀️

While being flooded with never ending IT tickets, they are also making sure Guy Fieri in Sales doesn’t buy yet another tool “promising” a 103% lead conversion rate. And burying themselves in spreadsheets to prepare the SOC2 report for when Gordon Ramsey from the Big 4 comes knocking. And can’t forget about Julia Child, the newest on-call engineer, who needs access to prod DB to investigate an incident. All of these workstreams are among spreadsheets, emails, Slack messages, and Zoom calls. But those days are numbered.

✨ Let there be Lumos

Lumos is building the first AppHQ for companies. In essence, we are creating the meta app, the source-of-truth for companies to manage all their apps.

Why Lumos?

  • ???? Rocketship Growth: In less than two years, our team has grown from 20 to ~80 brilliant minds across Canada, the United States and South America. Our customer base has more than 10x’d with some pretty incredible names like SiriusXM, GitHub, and Intercom.
  • ???? Backed by Industry Leaders: Andreessen Horowitz (a16z) has backed us since the beginning. We have a team of trusted advisors including Joel De La Garza (partner at a16z and previous Chief Security Officer at Box) and Leland Maschmeyer (the design thinker behind Spotify and Microsoft)
  • ⭐ Grow with us: You have the chance to be one of the first 100 people at Lumos. At Lumos, you will build your function from the ground up, get exposure to different aspects of the business developing a diverse skill set, and most importantly, you’ll have the opportunity to pave your own path.

We are rewriting the IT playbook, one that better reflects our software eaten world. 

As a Support Engineer at Lumos, you have the opportunity to be a founding member of our Support function. Partnering with the Solutions Engineering team as well as Customer Success Managers, our goal is to find the equilibrium between quantity and quality, where speed and accuracy are our best offense and defense. As Lumos grows its client base by more than double this year, your role is essential to the success of our customers. Enablement, troubleshooting, and clarity of communication are pillars in your everyday interactions. In the Support Engineer role, you’ll not only report into the Support Engineering Lead, but you’ll partner with them in developing clear swim lanes for Support at Lumos and truly shape the future of the team.

✨ Your Responsibilities

  • Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction.
  • Troubleshooting Complex Technical Errors: Lumos is still early in its development, and we’re rolling out new features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed.
  • Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development.
  • Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

????Pay Range

  • $85,000 - $115,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Thank you for considering us - we're flattered! ???? ????

 

???? Benefits and Perks:

  • ???? Remote work culture (+/-4 hours Pacific Time)
  • ⛑ Medical, Vision, & Dental coverage covered by Lumos
  • ???? Company and team bonding trips throughout the year fully covered by Lumos
  • ???? Optimal WFH setup to set you up for success
  • ???? Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • ???????? Up to (4) months off for both the Birthing & Non-birthing parent
  • ???? Wellness stipend to keep you awesome and healthy
  • ???? 401k contribution plan

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27d

Support Analyst

ExperianColombia, Colombia, Remote

Experian is hiring a Remote Support Analyst

Descripción del empleo

Responsabilidades

Soporte a las plataformas de los clientes de Experian On-Premise & On-Cloud. - Atención al cliente.

Conocimientos, habilidades y experiencia

  • Atención al cliente
  • Conocimientos sobre plataformas (Linux/Windows)
  • Inglés (hablado y escrito)
  • Conocimientos sobre servicios Cloud - CI/CD

Responsabilidades clave

  • El objetivo es el éxito del cliente
  • Mantener los tickets actualizados/rastreados usando Service Now
  • Dar soporte a los problemas productivos en las plataformas del cliente (On-premise) y On-Cloud

Requisitos

¿Qué estamos buscando?

Un analista técnico que tenga experiencia en atención a cliente y plataformas.

Educación:Universitaria

Experiencia:2 o 3 años en Soporte a clientes en Plataformas.

Conocimientos técnicos requeridos:

  • Conocimiento general enSistemas Operativos (Windows/Linux)
  • Conocimiento general de contenedores (Deseable Docker).
  • Conocimiento general de herramientas de Integración y monitoreo (Jenkins, BitBucket, Splunk, shells)

Idiomas: Deseable Inglés (Escrito/Hablado)

Competencias: Autodirigido/Autodidacta

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iRhythm is hiring a Remote Sr. Manager, Infrastructure and Systems

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! 

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another.  We are Thinking Bigger and Moving Faster.


 

About This Role

The Senior Manager IT Infrastructure and Systems is a critical member of the Corporate IT team and is responsible for the staff who provide solutions engineering and operations of iRhythm’s infrastructure and systems.  Utilizing skills and experience, this person will lead teams responsible for the quality driven design, test, build and commissioning of our IT systems, including network, storage, compute, communication and collaboration services across our on premise, co-location data centers, and cloud environments. 

What You Will Be Doing:

  • Manage the teams responsible for the design, build and support of corporate networks, servers, storage, telephony, cloud and on premise systems
  • Directly mange the daily activity of the infrastructure and systems teams and members
  • Work with other areas of IT to ensure smooth operations and support of current and new infrastructure and systems
  • Project manage infrastructure and systems operational and project goals in line with budget
  • Drive technical leadership, support and architectural direction across multiple teams and technical domains
  • Ensure that systems and services are monitored, managed and scaled to meet the expanding needs of the business
  • Lead the evaluation and selection of systems and infrastructure in conjunction with IT strategy and business requirement
  • Pioneer Technology transformation
  • Develop and drive infrastructure and systems roadmaps
  • Partner with various business leaders to identify system requirements and develop appropriate solutions
  • Ensure that systems and infrastructure remain compliant with our quality system
  • Conduct regular reviews and audits to ensure compliance with service delivery objectives, security requirements and performance standards
  • Serve as an internal escalation point
  • Engage and manage vendors and partners to delivery high quality IT services
  • Align with and support Information Security projects and initiatives
  • Develop solutions for international expansion
  • Working with cross functional teams to execute on Organizational goals

About You

What You Need for this Position:

  • 10+ years of progressively increasing responsibility and  infrastructure management experience
  • Working knowledge and experience with enterprise local and wide area networks, servers and storage systems
  • Experience with SSO and authentication systems. Experience with Okta is a plus
  • Working knowledge of Microsoft Server operating Systems & Active Directory and M365
  • Previous experience developing disaster recovery and business continuity solutions
  • Demonstrated history of delivering value with a mix of SaaS and IaaS
  • Experience with network and system design and architecture
  • Significant expertise with cloud compute and storage (AWS/ Azure)
  • Must be able to handle changing and competing priorities
  • Experience with Microsoft collaboration suite (Office 365 Mail, Teams, SharePoint, OneDrive)
  • Excellent interaction and communication skills; ability to communicate (both written and verbal) clearly and concisely
  • A service-oriented mindset with a focus on creating value for our internal customers and business partners
  • Experience operating in a 24x7 international company
  • Previous experience in healthcare, life-science, pharma or bio company
  • Experience working in a SOX regulated company a must
  • High energy and ability to work independently in a very fast growth environment
  • Experience interfacing with and managing vendors and managed service providers

Education and Certifications

  • Minimum AA degree in Information Systems, related field, or equivalent experience
  • ITIL Certification a plus
  • Project Management certifications a plus
  • Experience with HIPAA/HITECH, GDPR, ISO, NIST 800-53, SOX a plus

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

  • emotional health support for you and your loved ones
  • legal / financial / identity theft/ pet and child referral assistance
  • paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-LM-2

#LI-Remote


Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.


 

Estimated Pay Range
$150,500$192,000 USD

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

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Sourcefit Philippines is hiring a Remote Technical Consultant

Position Summary:

We are seeking a skilled and proactive individual to join our team as a Technical Consultant. In this role, you will collaborate with internal stakeholders and end users to understand technical requirements related to authentication, Student Information System (SIS) integration, and business rules. Your primary responsibilities will include assessing customer needs, proposing technical solutions, providing consultation, piloting middleware software, writing complex business rules, maintaining customer environments, and ensuring comprehensive documentation throughout the process.

Job Details:

  • Work from home
  • Monday to Friday | 7 PM to 4 AM EST

Responsibilities:

  • Collaborate with internal resources and end users to determine technical requirements for authentication, SIS integration, and business rules.
  • Assess, evaluate, and propose technical solutions tailored to meet customer needs and constraints.
  • Provide technical consultation to internal resources and customers, offering insights into best practices and opportunities for efficiency improvement.
  • Pilot and test new middleware software designed to facilitate data transfer between customer data-source software and our products.
  • Write and maintain complex business rules to ensure accurate data processing and system functionality.
  • Maintain customer environments for on-premises installation, ensuring optimal performance and reliability.
  • Ensure proper documentation is complete, current, and stored appropriately throughout the duration of each task.

Qualifications:

  • 2+ years of previous experience in a similar role, preferably within the technical integration or data management field.
  • Experience and familiarity with APIs, with the ability to effectively leverage them for data integration purposes.
  • Basic scripting experience is preferred, but not required.
  • Strong SQL and relational database experience, including data architecture, ETL processes, asynchronous message queuing, and query tuning.
  • Technical expertise with multiple identity provider authentication systems such as CAS, SAML, LDAP, and OAuth.
  • Proficiency in working with CSV and other data interchange formats, including data mapping and alignment.
  • Experience with SFTP/FTP and other file-sharing technologies.
  • Awareness of data security principles and best practices, particularly regarding the sharing and management of private/public key pairs and authentication tokens.
  • Familiarity with state-based business rule libraries (e.g., TSDS-PEIMS, CALPADS) is a bonus.

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ReSource Pro is hiring a Remote Senior IT Network Specialist

Senior IT Network Specialist - ReSource Pro - Career PageSee more jobs at ReSource Pro

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Axxum Technologies is hiring a Remote Senior Computer Support Technician

Senior Computer Support Technician - Axxum Technologies - Career PageLength:              

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+30d

IT Support Engineer

ClarifaiRemote (India)
mobileslackc++

Clarifai is hiring a Remote IT Support Engineer

About the Company

Clarifai is a leading, full-lifecycle deep learning AI platform for computer vision, natural language processing, and audio recognition. We help organizations transform unstructured images, video, text, and audio data into structured data at a significantly faster and more accurate rate than humans would be able to do on their own. Founded in 2013 by Matt Zeiler, Ph.D. Clarifai has been a market leader in AI since winning the top five places in image classification at the 2013 ImageNet Challenge. Clarifai continues to grow with employees remotely based throughout the United States, Canada, Estonia, Argentina & India.

We have raised $100M in funding to date, with $60M coming from our most recent Series C, and are backed by industry leaders like Menlo Ventures, Union Square Ventures, Lux Capital, New Enterprise Associates, LDV Capital, Corazon Capital, Google Ventures, NVIDIA, Qualcomm and Osage.

Clarifai is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.

Your Impact

As IT Support here at Clarifai, you are the go to person for technical solutions.  You will have the ability to shape the Internal IT processes, implement technical solutions and assist internal users to keep everything running smoothly.

Your Opportunity

Reporting to the Head of IT & Security, you will be supporting our employees in both the United States, Estonia, Canada, Argentina, and India. You will work with technology as an enabling mechanism to help others to succeed at Clarifai. You will have the opportunity to work with new technologies in a cloud-first environment. You will be supporting and implementing various pieces of IT infrastructure.

Responsibilities

  • Endpoint/hardware lifecycle management
  • Vendor management
  • Inventory management
  • Resolve technical issues for internal users
  • Educating coworkers about cyber security and its best practices
  • Documenting internal IT processes and policies.

Requirements

  • Experience with Mobile Device Management (MDM support)
  • Excellent knowledge about Apple devices and their products
  • Excellent knowledge about Okta, Gmail, Atlassian (Jira/Confluence) and Slack application platforms
  • Interest in expanding knowledge of engineering, IT and Security
  • Ability to think-outside-of-the-box for troubleshooting and solutions
  • Excellent communication skills

Great to Have

  • Cloud Infrastructure
  • Certificates such as A+ and Network+
  • shell scripting

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Axxon Consulting is hiring a Remote CRM Technical Architect

CRM Technical Architect - Axxon Consulting - Career Page

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+30d

Internal Audit IT Manager

ZuoraRemote - United States

Zuora is hiring a Remote Internal Audit IT Manager

Job Application for Internal Audit IT Manager at Zuora

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Remote is hiring a Remote Senior IT Operations Engineer

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

The IT team at Remote is the backbone ensuring seamless operation and innovation in our remote-first ecosystem. By integrating the latest technologies, automating workflows, and providing world-class support, we enable Remoters to achieve excellence in their work. Our team is dedicated to creating a secure, scalable, and efficient IT environment that empowers all departments. Through strategic planning, technical expertise, and continuous improvement, we're not just supporting the company’s operations; we're shaping the future of how Remote works.

Remote is seeking a Senior IT Operations Engineer to lead and innovate in our IT department during an exciting period of growth. This senior role is designed for someone ready to make significant impacts, guiding our IT operations to new heights of efficiency and effectiveness.

As a Senior IT Operations Engineer, your mission is to elevate our IT support and system management to world-class standards. You’ll not only solve complex technical issues but also strategize on IT infrastructure, ensuring scalability, security, and optimal performance. Your leadership will build upon our foundations, enhancing our SaaS environment and macOS fleet management for our global team, affectionately known as 'Remoters'.

This role is a gateway to higher leadership positions within Remote's IT department. You will have the opportunity to shape the direction of our IT operations, influence company-wide technology decisions, and mentor the next generation of IT professionals.

What you bring

  • Proven experience in a senior IT operations role, with a track record of improving IT infrastructure and end-user support.
  • Expert knowledge of macOS environments, SaaS platform administration, and security compliance.
  • Strong leadership skills, with the ability to mentor and guide a team through complex projects and challenges.
  • Excellent problem-solving abilities, capable of strategic thinking and innovation.
  • Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.
  • Experience in remote work environments is highly valued.

Key Responsibilities

  • Lead by example, setting high standards in system administration, particularly for SaaS platforms like Google Workspace, Notion, Slack, and Okta, and in endpoint management for macOS.
  • Mentor junior team members, sharing your deep knowledge and fostering a culture of continuous improvement and learning.
  • Drive initiatives that enhance our IT infrastructure, ensuring our solutions are robust, scalable, and secure.
  • Act as a key decision-maker in the selection and implementation of IT tools and practices that align with Remote's long-term vision.

Practicals

  • You'll report to: Manager, IT Engineering
  • Team: IT
  • Location: EMEA
  • Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $38,100 USD to $85,700 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Roughly hours across 6 weeks

  1. Interview with recruiter
  2. Interview with future manager
  3. Interview with team members (no managers present)
  4. Interview with Executive
  5. Prior employment verification check

#LI-DNP

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
  • work from anywhere
  • unlimited personal time off (minimum 4 weeks)
  • quarterly company-wide day off for self care
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

  1. Please fill out the form below and upload your CV with a PDF format.
  2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
  3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

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Semperis is hiring a Remote Solution Architect (System Integrator)

Description

Please note that only resumes in English from candidates based in France will be considered for the position   

 Semperis puts people first. Within the Semperis team are world-class thought leaders, distinguished engineers, top technology experts, and visionary professionals. Our team members shape the Semperis culture, which champions strategic vision, specific expertise, intelligent and precise solutions, and continuous innovation. With teams across North America, EMEA and APAC, you’ll be working alongside top global talent from around the world. Semperis is recognized as One of America’s Fastest-Growing Cybersecurity Companies for the Second Consecutive Year on Inc. 5000 List.      
What’s your passion? If you’re a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills while managing a balanced, healthy life—we’d love to hear from you.       
Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace that empowers its employees and fosters an inclusive environment.      
What we are looking for:       
We are looking for a Solution Architect, System Integrator to join our team. 
 
What you will be doing: 
     
As a Solution Architect at Semperis, you will be an essential member of our Customer Success technical delivery team.      
You will collaborate with product, sales, and engineering to deliver the latest security and identity products.       
You will be responsible for the technical aspects of security and identity products offered to our customersduringPost-sale activities.      
  • Providing technical solutions to meet customer’s business and technical goals.  
  • Lead the technical aspect of a production deployment in our customer’s environment including deployment design, technical assistance during the deployment, troubleshooting and resolving configuration issues.  
  • Troubleshoot client Windows Server OS and Active Directory issues that may arise during deployment.
  • Provide technical support for our customers after the deployment was completed.  
  • Convey and document technical requirements to and from customers  
  • Provide input and feedback to engineering and developmentteams  
  • Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas 
 What you will bring to the table:      
  • At least 7 years of knowledge and hands-on experience in Active Directory from a system integration vendor or enterprise IT organization
  • Administered, architected, or supported enterprise Active Directory environments
  • At least 3 years of knowledge and hands-on experience in Azure AD / Entra ID
  • Administered, or supported Azure AD / Entra ID environments
  • Awareness of identity, access management, and infosec product landscapes
  • Proven Customer Facing orientation 
  • Fluent French and English, an additional language, is a big advantage
  • Excellent verbal and written communication skills
  • Bachelor’s Degree in a related field. CS or Engineering  
  • Must be based in France
  • Willingness and ability to travel abroad
     
Bonus Points:      
Knowledge and hands-on experience of Office 365 - A big advantage      
     
The Semperis Story      
For security teams charged with defending hybrid and multi-cloud environments, Semperis ensures the integrity and availability of critical enterprise directory services at every step in the cyber kill chain and cuts recovery time by 90%. Purpose-built for securing hybrid Active Directory environments, Semperis’ patented technology protects over 50 million identities from cyberattacks, data breaches, and operational errors. The world’s leading organizations trust Semperis to spot directory vulnerabilities, intercept cyberattacks in progress, and quickly recover from ransomware and other data integrity emergencies.        
Semperis is proud to be an Equal Opportunity Employer. We welcome applicants of any gender, age, life status, or culture. We see only the potential and capabilities of each candidate and the unique contribution of every employee. Should you require accommodation during the recruitment process, please do not hesitate to ask.      
   
Semperis is proud to be an Equal Opportunity Employer:    
Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.   
 Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.   
  
#LI-RR1     
#LI-Remote     

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PenFinancial Credit Union is hiring a Remote IT Specialist

Job Description

Provide direction and leadership related to system applications, infrastructure and security. Responsible for the day-to-day operations, security enhancements, upgrades and integration of all systems including but not limited to desktops, servers, network, telephones, applications, and core banking system.

This position is distinguished by the following:

  • Level of technical knowledge required to work with the business and implement technical solutions to meet the business needs.
  • Level of teaching skill to design and provide user training for new and current software and systems.
  • Level of interpersonal skill to foster a cooperative, motivated and innovative work environment.
  • This position focuses specifically on credit union technology in a multi-branch environment.
  • Level of technical knowledge related to security solutions and practices in order to ensure compliance and security of sensitive information.

Differentiating Accountabilities:

  • Assist in architecting the environment to ensure the environment meets current and future needs. This includes strategic design for on-premise and cloud services while ensuring the proper security and recovery of services, data and other assets.
  • Implement and maintain all technology services including security, servers, client end points, printers, banking system, applications etc. Develop and test recovery plans for existing and new services to ensure adherence to SLAs.
  • Ensure the security and safety of all systems and data. Monitor system performance and security. Implement appropriate controls to ensure the safety and availability of all systems, services and data.
  • Ensure backups adhere to the data retention requirements.
  • Provide proper protection to data based on data classification levels.
  • Provide reporting and scorecards to executive management outlining the status of all systems and applications (availability, support status, patching levels, version status etc.).
  • Assist in the development of IT policies and procedures.
  • Lead IT audits. Work with auditors in order to get an outside view of the environment and implement remediation steps as required.
  • Work with all areas of the business to identify technology needs and process improvement opportunities.
  • Work with 3rd party service providers to ensure system uptime, performance and stability. Follow vendor management guidelines for key partners.
  • Understand regulatory requirements (FSRA, PCI etc.) and ensure internal frameworks adhere to requirements. Understand core frameworks such as COBIT, NIST, ISO27001, CIS Top20/18 and build out organizational maturity that aligns to the frameworks.
  • Perform other assigned responsibilities.

Qualifications

  • Ability to lead projects and work cohesively in a team environment
  • Extensive experience with the implementation of advanced infrastructure technologies such as networking, storage area networks (SAN), collaboration solutions, security controls, cloud services etc
  • 10+ years working in a Senior IT infrastructure role
  • 10+ years of security experience focusing on frameworks, audits and implementing controls in a data sensitive environment
  • Familiar with banking systems is an asset (Wealthview/RFS, Ovation etc.)
  • IT certifications related to VMWare, Exchange, Windows Server, cloud an asset
  • Security related certifications an asset (Security+, CISSP, CEH etc.)
  • Ability to work outside of regular business hours, which may include evenings and/or weekends

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