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A selection of jobs from the previous newsleterrs.

EMCO Corporation is hiring a Remote Bilingual IT Support Analyst - Tier 1

Job Description

Salary Range: $50,000-$55,000

Key Responsibilities

  • Intake of end user support inquiries
  • Logging support inquiries and related activity through the support incident lifecycle
  • Day to day monitoring, tracking and coordination of service desk incidents
  • Prioritization and resolution of support inquiries per the established support service levels
  • Initial triage and management of end user hardware, software or network issues
  • Strive for first call resolution
  • Collaborating with the Tier II Support and IT Operations team members when issues cannot be cleared directly
  • Maintain computer end user hardware, software, mobile phones, and configurations
  • Provision and support maintenance of end user accounts, permissions and passwords
  • Provision and support maintenance of mobile and VOIP phones
  • Work Emco hardware provider on procurement and provision of new end user hardware
  • Triaging issues with office equipment such as copiers, printers, fax machines
  • Perform other related activities, as necessary or as assigned.

Qualifications

Education and Experience

  • Bilingual (English/French) is required for this role.
  • Two (2) years experience in a customer facing IT service desk role
  • Two (2) years experience supporting end user hardware, software, applications, and networking
  • Two (2) years experience supporting end user mobile phones
  • Strong organizational skills with the ability to communicate well both verbally and in writing
  • Knowledge of computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers
  • Experience with supporting Windows and Android operating systems
  • Experience with desktop applications, desktop operating systems and server operating systems, including Microsoft Outlook, Microsoft Office Suite, Microsoft Terminal Services (RDP), Active Directory

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6d

Systems Architect

TherapyNotes.comUnited States, Remote
DevOPSagileterraformsqlansibleazurescrumkuberneteslinuxpython

TherapyNotes.com is hiring a Remote Systems Architect

About Us

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Description

TherapyNotes is searching for a Systems Architect Engineer to join our growing team of cloud-first technology enthusiasts.  The right candidate has an innovative, entrepreneurial instinct for identifying value and pragmatic solutions that drive the growth of the business.  

Responsibilities

  • Identifies, evangelizes and architects solutions to problems across the enterprise comprised of both Windows and Linux workloads in an Azure cloud environment
  • Provide problem analysis and 3rd level support of the SaaS application
  • Increases the security, availability, reliability and scalability of the SaaS platform
  • Increases the efficiency and effectiveness of the technology teams through the implementation of innovative solutions and processes
  • Establish relationships with key technology stakeholders across the organization to understand their needs
  • Ensures all solutions and operational activities adhere to the security and operating policies established by the organization
  • Identifies opportunities for improving service delivery or the health of the environment through process improvement and/or continual development of documentation and runbooks

Requirements

  • Bachelor's degree in Information Systems, Engineering, or equivalent
  • 12+ years of experience managing high-volume SaaS products in a software development organization
  • Expert in hybrid and cloud-based compute, storage, and containerization solutions (Azure, Kubernetes preferred)
  • Expert with Infrastructure as Code (IaC) strategies, and variable workload (container) orchestration (Terraform, Ansible preferred)
  • Expert in Continuous Integration/Continuous Delivery strategies and technologies
  • Expert in Microsoft technologies such as Azure, Microsoft365, Azure AD/AADDS, Active Directory Domain Services, Windows 11, Windows Server 2019+, DHCP, DNS
  • Expert in automation and scripting languages (e.g. Python, SQL, PowerShell)
  • Expert in Linux server systems administration such as RedHat, CentOS, and Debian
  • Expert in traditional and PaaS web application technologies such as Azure Web Apps, IIS, application load balancing
  • Expert with the Agile methodology, DevOps, Scrum, ITSM and/or ITIL principles

Benefits

  • Competitive salary - $130,000-$170,000
  • Employer sponsored health, dental, vision, life, and disability insurance
  • Retirement plan with company contribution
  • Annual company profit sharing
  • Personal development/training budget
  • Open, collaborative work environment
  • Extensive 2-week onboarding plan
  • Comprehensive mentorship program

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

#LI-Remote
#LI-PL1

10/1/2024

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Mutual of Omaha Mortgage is hiring a Remote Sr. IT Support Analyst

Sr. IT Support Analyst - Mutual of Omaha Mortgage - Career Page

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7d

IT Service Manager

SugarShotUnited States - Remote

SugarShot is hiring a Remote IT Service Manager

Hi, We're SugarShot. We're an open rebellion against the IT grain. We do Technology. Differently. Come join us! SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. We are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place. Our name is unique, because our story is unique, and so is our future. Come join us! In addition to great pay and benefits, we offer flexible work schedule, super cool, tech company environment, continuing education and mentoring, comprehensive health benefits, 401K, profit sharing, lots of free lunches and occasional video games in the late afternoons.

SERVICE MANAGER

Location: Remote

Department: Operations

Reports To: Director of Operations

Shift: Monday-Friday 8AM-5PM Pacific

Timing: 2024 Q4

Job Overview

Service Management at SugarShot is the practice of leading, developing, guiding, and managing the work of our Service Delivery Team. Our service delivery must achieve specific business objectives while meeting clear success and performance criteria within the constraints of time, technology, available resources, and customer service.

Service Managers (“SM”s) will serve as trusted leaders who instill confidence and authority in everything they do. SMs will present as experts in their field with a deep bench of knowledge around SugarShot’s products, services, and capabilities. They will also have the business acumen to understand complex business challenges, including budgetary, logistics, and time constraints, and possess epic skills in precise and calming communications, interpersonal relationships, and influence.


Key Responsibilities


Leadership & Team Development

  • Drive team performance by leading, mentoring, and evaluating a team which currently consists of 11 service desk and technical staff (4 direct reports), fostering a culture of collaboration and accountability.
  • Conduct monthly 1:1 meetings and regular performance evaluations, driving the development and growth of team members.
  • Supervise Service Delivery personnel, make hiring, discharge, or disciplinary decisions, and foster a high-performing environment.

Service Delivery Management

  • Develop, manage, monitor, and continually improve team KPIs, ensuring alignment with business objectives.
  • Oversee service delivery operations, ensuring that tickets are accurate, managed, resolved promptly, and meeting performance targets.
  • Serve as the escalation point and single point of contact for unresolved tickets, tickets failing to meet KPIs, and Service Delivery issues.
  • 3rd level escalation point for the Service Delivery team's on-call rotation for missed calls or alerts.
  • Manage the Service Delivery process and continuously monitor and update Standard Operating Procedures (SOPs) and documentation.

Client & Stakeholder Relations

  • Serve as a liaison between the client, stakeholders, 3rd party vendors, Leadership Team, and Service Delivery Team.
  • Maintain strong relationships through excellent customer service and prompt responses to internal and external requests.
  • Facilitate open, verbose, and frequent communication between teams and client stakeholders.

Operational Strategy & Financial Management

  • Contribute meaningful data analysis to budget discussions and manage service delivery within budgetary constraints.
  • Track, monitor, and report on KPIs related to budget performance, team productivity, and service levels.
  • Participate in Operations Department strategy meetings and provide regular progress and performance reports to management.

Compliance & Process Improvement

  • Ensure SOC2 compliance across service delivery operations and alignment with industry best practices.
  • Continuously identify and implement service improvements to enhance efficiency and operational excellence.
  • Other duties as assigned by the manager.

Key Performance Indicators (KPIs)

  • Services Gross Margin: Maintain profitability targets for service delivery.
  • Client Satisfaction (CSAT): Maintain a 95% or higher client satisfaction rate.
  • Employee Satisfaction (ESAT): Maintain high satisfaction rates for service delivery team.
  • Team Utilization: Achieve a minimum of 85% utilization across the team.
  • Time Logging Performance: Ensure accurate and real-time time tracking for all service personnel.
  • Service Levels: Maintain 98% SLA compliance.
  • Average Time to Response: Achieve an average response time of less than 15 minutes for high-priority issues.
  • Average Time to Plan: Ensure that all issues are planned for resolution within 1 business day.
  • Average Time to Resolution: Resolve 90% of tickets within SLA-defined timeframes.
  • Open Ticket Volume: Keep open tickets within predefined limits.
  • Budget Performance: Ensure service delivery operates within set budget parameters.
  • Monthly/Quarterly Goals Performance: Ensure alignment with set monthly and quarterly goals.
  • Service Team Growth: Conduct regular evaluations and foster continuous development within the service team.


You Will Be Successful In This Role If…

  • You are detail-oriented and care deeply about quality workmanship.
  • You possess excellent problem-solving skills and enjoy resolving issues completely.
  • You excel at building and maintaining personal relationships, and command presence in any room.
  • You can multitask effectively, synthesizing information, and communicating clearly with executives and clients.
  • You can effectively delegate tasks to team members and avoid solving technical problems yourself.
  • You understand, organize, and align client priorities with SugarShot’s capabilities.


Requirements

  • Bachelor’s Degree
  • 5+ years of experience managing medium to large technical teams
  • Familiarity with SOC2 compliance
  • Familiarity with ITIL-based service processes
  • Familiarity with ConnectWise Manage (PSA)
  • Familiarity with MSP-focused reporting platforms (e.g. BrightGauge, MSP Bots, MSPCFO)
  • 3 References from Previous or Current Supervisors/Managers


Career Path

Potential to move into a Director of Service Delivery role.


Benefits

  • Remote work flexibility
  • Comprehensive health, dental, vision, and life insurance
  • Flexible Spending Account (FSA), Health Savings Account (HSA)
  • 401K
  • Costco membership
  • Corporate discounts
  • Monthly company events
  • Lunch & Learn program
  • Continuing Education program, including certifications
  • Accrued Paid Time Off (PTO), sick days, and a monthly sabbatical day
  • VR headset

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ServiceNow is hiring a Remote Principal Technical Consultant, Manufacturing

Job Description

What you get to do in this role: 

The Technical Architect, Manufacturing is a technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Telcommunications Service Management products based on configuration best practices – all to accelerate and drive customer business outcomes. 

What you get to do in this role: 

  • Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. customizations. 
  • Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders 
  • Advise customers on ways they can leverage the ServiceNow platform to transform their current processes. 
  • Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology 
  • Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts. 
  • Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them 
  • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement 
  • Perform the role as a technical development lead and be responsible process the development process for partner resources (onshore and offshore) and other peers. 
  • Create and maintain architectural documents, process flows, database structures and other technical documentation. 
  • Work with other members of your ServiceNow team to provide a great experience for our customers. 
  • Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. 
  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution 
  • Juggle multiple and complex projects/initiatives 
  • Promoting continuous improvement practices for delivery/engagement materials 
  • Supporting specific sales activities when required 
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request 
  • Collaborate with team members 
  • Up to 50% travel annually, driven by customer needs and internal meetings 

 

Qualifications

In order to be successful in this role, we need someone who has: 

  • At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals 
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems 
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies 
  • Knowledge of Manufacturing Best Practices in the following areas; Order to Cash, Order issue management, orchestration, product quality issues. 
  • Strong understanding of leading CRM tools and related systems. 
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity 
  • Ability to adapt to different situations  
  • Proven team player and team builder 
  • Ability to gain government clearances 

 

Certification Requirements:  

Required ServiceNow Certifications or achieved within first 90 days: 

  • Certified System Administrator (required or must achieve within the first 60 days) 
  • Certified Implementation Specialist – Customer Service Management  
  • Certified Application Developer 

Desired ServiceNow Certifications: 

  • Certified ITSM, ITOM, FSM 

 

 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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ServiceNow is hiring a Remote Principal Technical Consultant, CSM

Job Description

As a ServiceNow Business Architect, you will play a crucial role in designing and implementing innovative business solutions that meet our clients’ needs. You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative ServiceNow implementations. This role is perfect for a seasoned Salesforce Service Cloud professional looking to take the next step in their career with ServiceNow 

Key Responsibilities: 

  • Consult and Advise:Engage with senior business leaders to understand their goals and challenges, providing expert advice on how ServiceNow can optimize their operations. 
  • Solution Design: Design end-to-end solutions using ServiceNow that align with business requirements, focusing on customer service management, customer support, and automation. 
  • Requirements Gathering: Lead workshops to gather and document business requirements, translating them into functional specifications and user stories. 
  • Process Improvement: Analyze current processes and workflows to identify areas for improvement and automation using the ServiceNow platform. 
  • Cross-Functional Collaboration: Work closely with IT, operations, and business stakeholders to ensure that solutions are aligned with business needs and are implemented effectively. 
  • Change Management: Support clients in navigating change by creating adoption strategies and training plans, ensuring seamless transitions to new processes. 
  • Thought Leadership: Stay up-to-date with the latest ServiceNow capabilities, trends, and best practices, sharing knowledge with the team and clients. 

 

Qualifications

  • Salesforce Service Cloud Expertise:Proven experience as a Business Architect, Solution Architect, or Consultant in Salesforce Service Cloud, with a strong understanding of service management and customer service processes. 
  • ServiceNow Knowledge:Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already. 
  • Consultative Mindset: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion. 
  • Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels. 
  • Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences. 
  • User Experience:Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity. 
  • Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner. 
  • Certifications: Salesforce certifications (such as Service Cloud Consultant) required. ServiceNow certifications (like CSA or CIS-CSM) are highly preferred. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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8d

Technical Trainer

ServiceNowStaines, United Kingdom, Remote

ServiceNow is hiring a Remote Technical Trainer

Job Description

What you get to do in this role:

  • Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats.
  • Learn highly technical products quickly using pre-release documentation and pre-release software and hardware.
  • Use exceptional verbal and written communication skills, including virtual/online delivery of multi-day classes.
  • Contribute and assist in development of effective and sustainable training courseware and curriculum.
  • Travel up to 50% (worldwide).

Qualifications

To be successful in this role you have:

  • A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
  • Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
  • Knowledge and hands on experience implementing ITSM/ITBM/GRC solutions or similar preferred.
  • Background in Service Management, ITOM, ITBM, GRC, IT Management preferred.
  • High level of flexibility, creativity, and dependability.
  • 3-5 years of experience in a technical training environment required; some instructional design experience preferred.
  • CTT+ or equivalent preferred
  • ITIL certification preferred
  • Additional languages: German, French, Spanish or Italian preferable
  • Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint as well as learning technologies such as Captivate, Articulate, design tools, LMS' and web conferencing applications.

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Scantron is hiring a Remote IT Implementation Engineer II

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14d

IT Security Architect

Loginsoft Consulting LLCSilver Spring, MD - Remote - Hybrid

Loginsoft Consulting LLC is hiring a Remote IT Security Architect

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

IT Security Architect

Location: Atlanta, GA / Washington DC / Silver Spring, MD (Hybrid)

Duration: 6 Months

The Job:The IT Security Architect is a critical technical role responsible for ensuring the secure design and compliance of Client enterprise architecture to effectively and securely support the organization in meeting specific business technology needs. This candidate will be considered a technical expert. Ideal candidates will have the following expectations, execute architecture design reviews to evaluate security controls and identify opportunities to enhance the security posture of Client business environments, build relationships with infrastructure architects and engineering leads to disseminate and explain secure design methodologies and policies. Ideal candidates will also understand the landscape and components of cutting-edge architectures and the methods to securely deploy them.

Daily Responsibilities:

  • Provide technical leadership and consultation for infrastructure architects and engineers to ensure the secure deployment of technology.
  • As part of a team, ensure the adoption of security architecture and engineering initiatives in order to effectively and securely support the organization in meeting specific business technology needs.
  • Drive consideration of cybersecurity tools and datasets to enhance detective and preventative control sets.
  • Understand technical security issues and the implications to Client businesses and be able to communicate them to management and other business leaders.
  • Understand emerging security technologies and determine the appropriate use within business applications.
  • Maintain and enforce Client’s cybersecurity policies and secure design documentation.
  • Execute and improve on Client’s Security architecture review process and ensure compliance for all business initiatives.
  • Architect global programs that deploy strong security patterns and controls across applications and computing environments, while addressing security, business resiliency, privacy and compliance frameworks
  • Identify security vulnerabilities and guide developers and engineers in addressing these issues
  • Improve architectural adoption through automation and efficiently use security tools to solve challenges at scale.
  • Validate reference architectures for security best practices and recommend changes to enhance security and reduce risk, where applicable
  • Collaborate with our corporate functions including Internal Audit, Legal and Compliance, Privacy, and Sourcing to ensure that Client maintains a strong cybersecurity posture.

Required background/ Skillsets:

  • Exceptional verbal and written communication skills, specifically the ability to communicate within the context of the intended audience, whether that be senior executives or highly technical engineering resources.
  • Detailed understanding of the threats faced by direct to consumer and digital platform organizations.
  • Working knowledge of at least one programming language (Python, Go etc.)
  • Proven hands-on experience securing cloud infrastructure.
  • Proven hands-on experience securing global hybrid architectures from both a compute and network infrastructure perspective.
  • Proven hands-on experience securing operating systems (Microsoft, Linux, MacOS etc.)
  • Proven hands-on experience with application security topics such as the OWASP top 10 and technical remediations required
  • Thorough understanding of Network and Compute architectures and, specifically the security aspects thereof.
  • Thorough understanding of compliance and regulatory frameworks and how they affect architecture designs and reviews

Technology requirements:Security certifications are required. (CISSP, CISM, CISA, SANS, Security+, etc.)

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Signify Health is hiring a Remote Desktop Support Technician

How will this role have an impact?

This position is responsible for providing deskside and remote support to visiting CVS and Signify Health’s internal users. Our internal employees leverage our company systems and hardware to perform functions of the job that involve collaboration via Google Workspace and Slack, as well as other web applications. Support duties involve task and request support via JIRA, inventory control, and ongoing maintenance of conference rooms and provisioning.

Additional responsibilities involve Executive Support and being an Escalation Point for our IT ServiceDesk Team. Within End User Services, Service Desk specialists rely on you as an escalation point to help remediate ongoing technical issues. This involves knowledge sharing through training sessions, knowledge base article creation and assisting with inbound issues.

This role requires a customer first mindset when interacting with all end users and a collaborative attitude when addressing escalations from the IT Service Desk Team.

This role will report to our Supervisor Desktop Support

What will you do?

  • Provides day-to-day support for end users desktop issues (hardware/software) and escalation path for Service Desk issues
  • Responds to and resolves tickets in the Jira queue. Keeps tickets up to date ensuring customer is updated on progress
  • Creates and updates SOP and knowledge base articles
  • Checks and maintains conference rooms to ensure they are working properly
  • Manages local office inventory
  • Assists with deployments using an MDM solution 
  • Assists in imaging process and provisioning of applications
  • Assists infrastructure and tools teams with projects as needed

We are looking for someone with:

  • Associate’s degree in computer related field or equivalent experience
  • 3+ years successful work in IT Support (Desktop, In Person Support Required)
  • Experience with application installations and management
  • Prior experience with both phone and desk side support
  • Experience with Cloud, SaaS, or other Web-based technologies
  • Windows 10/11, MacOS, OKTA and Active Directory account management (required)

The base salary hiring range for this position is $29.00 to $30.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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15d

IT Support Specialist

UserTestingRemote - West Coast
Full Timejiraslackc++

UserTesting is hiring a Remote IT Support Specialist

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Oppportunity

The IT team strives to provide UserTesting with fast and efficient response when it comes to requests for IT assistance.  UserTesting has offices and staff all over the globe which provide both internal and external support for staff and customers.  The IT team needs to be able to support the company with reasonable response times regardless of where our staff are located.  Currently the majority of the IT team are in EMEA and the US East Coast time zones. We are seeking a talented IT Support Specialist for the US West coast time zone that will give us added coverage for issues that arise both during the later part of the day in the west coast as well as the beginning of the day in APAC. 

You will provide support by responding to IT support requests and raise urgent issues that they are unable or not provisioned to solve to the IT Managers in “after hours“ incidents.  This support role will do IT ticketing as well as well defined small scope projects in existing IT toolsets when there are no active IT support requests. 

What we're looking for

  • Able to work 11am - 7pm PST Monday through Friday. Preferably located in West coast time zone. 
  • Basic experience with working in enterprise level IT ticketing systems (Zendesk, Jira Service management, etc)
  • Experience working in an IT support capacity
  • Experience working in a remote capacity and has skills to work effectively remotely with management assistance. 
  • Able to effectively and professionally communicate with team and staff members
  • Experience working with IT technical documentation
  • Basic working knowledge of fundamental IT concepts (Networking, Hardware, SaaS) to be able to provide support for tickets as they arise. 
  • Experience with some or all IT Enterprise Tools sets (Okta, Jamf, Windows, Mac, Google Workspace, Slack, Zoom etc as examples)

Perks/Benefits

  • Private Medical, Dental and Vision
  • Health Savings Account
  • Pre-Tax Benefit Accounts (FSA)
  • Commuter Benefits - transit and parking 
  • Flexible Time off (Full time salaried (exempt) employees)
  • 12 Days of observed holiday entitlement
  • Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
  • 401(k) Retirement Plan 
  • Professional Development Stipend
  • Remote Equipment Expense Reimbursement
  • Mental Wellness Employee Assistance Program
  • Monthly wellness and telecommunications reimbursements
  • Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
  • Perks at Work discount scheme
  • Pet Insurance reimbursement 
  • Employee Referral Programme
  • Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

To learn more about our team, culture, and customers, check out ourcareers page,company blog, andpress/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on:talentexperience@usertesting.com.If you need to speak to someone please ask!

******

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailingaskPeopleOps@usertesting.com.

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15d

IT Helpdesk Administrator

NuveiBogotá,Bogota,Colombia, Remote Hybrid

Nuvei is hiring a Remote IT Helpdesk Administrator

IT HelpDesk Administrator 
 

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. 

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. 

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey! 

 

Your Mission   

We are looking for a highly motivated, service-oriented IT Helpdesk Administrator to join our fast-growing IT Services team. Reporting to our IT Services Team Leader, you will be supporting the team on providing fast and efficient technical support for incoming queries and issues related to computer systems, software, and hardware.

Main Duties / Responsibilities 

  • Support the onboarding of new hires - Install, deploy, configure and troubleshoot end-users’ equipment, software & apps and other peripherals for a flowless users onboarding.   
  • Provide guidance, assistance, coordination and follow-ups on client questions and problems in a professional, polite manner to provide superior customer experience.  
  • Respond to requests for technical assistance either in person, ticketing system or over the phone 
  • Troubleshoot system and network problems, diagnose, and solve hardware/software faults 
  • Follow, document, and initiate the creation of internal IT procedures, workflows and guides. 
  • Maintain and support in-office IT Equipment - computers, printers, phones, conference rooms, TVs, and back-office systems. 
  • Ensuring that system records and procedures are accurate and current 
  • Maintain and track IT Equipment inventory stock to support everyday activities.  

 

  • At least 2 years of proven experience as an IT technician or similar role 
  • Experience supporting Windows (must) and MacOS operating systems 
  • Experience working with ServiceNow. 
  • Provide application support such as Microsoft Office, VPN, Web Browsers, Proxy, etc. 
  • IT backend environment understanding (GPO, Single Sign-On, Active directory, O365) 
  • Ability to work under pressure in a multi-tasking environment 

Benefits

·       Private medical insurance

·       Connectivity Aid

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

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Doxim is hiring a Remote Information Security Analyst

Information Security Analyst - Career Page

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16d

Support Engineer

FenergoSydney,New South Wales,Australia, Remote Hybrid

Fenergo is hiring a Remote Support Engineer

About Us

As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions, Fenergo empowers financial institutions to deliver a faster, compliant, and digital customer experience. 

With over 700 employees across 11 offices worldwide, Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergo's impressive track record is reflected in their numerous accolades, including being recognized as the No. 1 CLM provider in RiskTech100™ and the winner of the Deloitte Best Managed Companies award. Furthermore, Fenergo's CEO, Marc Murphy, emphasizes the company's commitment to innovation and growth, making it an exciting place for talented individuals to contribute their skills and showcase their abilities. 

What Does this Role Entail?

To enhance our global support team, we are hiring a support developer with strong, proven customer-facing services experience in the IT market. The Support Engineer will build and expand upon our professional and quality support service to all Fenergo customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude always.

This Support Engineer will apply a mix of technical leadership, application programming, analysis of production defects, incident, activity prioritisation, as well as interacting directly with Fenergo’s customers (both remotely and on-site).

Your Responsibilities

·       Primary responsibility is to provide excellent direct customer support service to Fenergo's clients worldwide

·       Support & maintenance of web applications based on .NET 4.5 technology

·       Ensure support requests are managed and resolved within the agreed service level agreement (SLA)

·       Interacting with customers remotely and on client sites, directly as incident owner or supporting local Customer Support team in a mentor capacity

·       Ownership of critical or major incidents for Fenergo’s customers

·       Provide regular updates to users to ensure they kept fully informed of developments

·       Retain ownership of problems through to resolution to ensure a high level of user satisfaction

·       Investigation / analysis of production defects to ascertain their root cause

·       Bug fixing, and application of fixes to production and non-production environments

·       Develop change requests from detailed design specifications

·       Managing the deployment of new releases

·       Creation and updating knowledge base

·       Creation and updating of technical documentation

·       Preparing technical specifications

·       Participate in on-call duties rotation for out of hours support

Key Expectations

  • Minimum 3 years development experience
  • At least 2 years experience in .NET ideally mostly of C# 2.0, ASP.NET 4.5, XML
  • Min. 2 years of experience in programming T-SQL or PL / SQL.
  • Knowledge of JavaScript, JQuery, HTML, CSS.
  • Experience in administration and troubleshooting with MsSQL and IIS.
  • Technical expertise in the field of operating systems and networks will be an advantage.
  • Experience in programming in Bash/regex (the analysis of large blocks of the system log) will be an advantage.
  • Knowledge of ITIL
  • Excellent communication and interpersonal skills
  • Proven experience of working to Service Level Agreements (SLAs)
  • Knowledge of the financial services industry an advantage

 

Education:

  • Degree or Diploma in Computing or similar related qualification
  •  Microsoft Certification is an advantage

Our Promise To You  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

  • Collaboration: Working together to achieve our best 
  • Outcomes: Drive Success in every engagement  
  • Respect: A collective feeling of inclusion and belonging 
  • Excellence: Continuously raising the bar 
  • Private healthcare cover 
  • 23 days annual leave 
  • 3 company days 
  • Annual bonus opportunity 
  • Work From Home set-up allowance 
  • Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 
  • Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 
  • Buddy system for all new starters 
  • Collaborative working environment 
  • Extensive training programs, classroom and online, through ‘Fenergo University’ 
  • Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 
  • Defined training and role tracking to allow you see and assess your own career development and progress. 
  • Active sports and social club 

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17d

Security Architect

AxiadoSan Jose, CA, Remote

Axiado is hiring a Remote Security Architect

Job Description

Come and work in a worlds class security team to bring in industry defining solutions ! 

  • Architect cryptographic algorithms, Root-of-Trust and Crypto based SoCs 

  • Develop SoC threat model and security architecture specifications 

  • Evaluate systems of components to ensure security goals are maintained. 

  • Prototype and evaluate algorithms and architecture using C/C++ based architectural models. 

  • Work with other architects, designers, and verification teams to contribute, review, and provide feedback to relevant specifications and designs. 

Qualifications

Minimum Qualifications: 

  • BS/MS in Electrical, Computer Engineering, Mathematics, or Computer Science. 

  • 10+ years of relevant security engineering experience. 

  • Microarchitecture and RTL industrial experience along with silicon proof including owning and creating a crypto module from concept to completion. 

 

Preferred Qualifications 

  • Track record of completion of SoC projects through full phases of SoC development cycle, starting from security architecture specification, design implementation, verification, post silicon validation 

  • Experience with FIPS and/or Common Criteria certification pertaining to embedded crypto components. 

  • Familiar with secure development lifecycle and known best practices  

  • Familiar with cryptography side-channel attacks and countermeasures. 

  • Knowledgeable about processor HW security features. 

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Xyant Technology, Inc. is hiring a Remote ServiceNow Technical Architect

Job Description

Please send your updated resume to vinoth.xyant@gmail. com

Job Title:ServiceNow Technical Architect

Location: Tampa, FL (Remote)

Duration:Full Time

Direct Client Need

Position Overview:

  • As a ServiceNow Architect, you will be responsible for designing and implementing effective solutions on the ServiceNow platform to meet the organization's business needs.
  • This role requires a combination of technical expertise, strategic thinking, and a deep understanding of ServiceNow's capabilities.
  • The ServiceNow Architect will work closely with stakeholders, developers, and administrators to create scalable and efficient solutions that align with business goals.

Responsibilities:

Solution Design:          

  • Provide advice on alternative options, risks and the associated impact to the business and technical architecture.   
  • Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcomes.     
  • Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
  • Design and architect scalable, maintainable, and high-performance solutions on the ServiceNow platform.   
  • Building the right strategy to support our business case and future growth
  • Taking advantage of pre-built capabilities          
  • Taking advantage of innovations
  • Efficiently keep our business moving forward with the latest innovations 

Integration:      

  • Design and implement integrations with other enterprise systems and third-party applications.           
  • Ensure seamless data flow between ServiceNow and other systems.        

Governance and Best Practices: 

  • Define and enforce coding standards, best practices, and governance policies for ServiceNow development.   
  • Conduct regular code reviews to ensure quality and adherence to standards.        

Performance Optimization:       

  • Identify and implement optimizations to enhance the performance of ServiceNow solutions.           
  • Conduct performance tuning and troubleshooting as needed.       
  • Ensuring optimal performance

 Documentation:

  • Create and maintain comprehensive technical documentation for ServiceNow solutions.  
  • Document design decisions, configuration, and customizations.  

Collaboration:  

  • Support Sales and Pre-Sales with client meetings, demos, proposals, SOW etc.    
  • Work closely with cross-functional teams, including project managers, business analysts, and administrators, to ensure successful solution delivery.     
  • Collaborate with vendors and third-party consultants as needed.  

Qualifications / Skills:

  • Minimum of 10 years of experience in ServiceNow development and architecture
  • Certified System Administrator (CSA)  and Certified Implementation Specialist - Discovery (CIS-D) – Active Mandatory.
  • Proven experience as a key technical resource leading the development of solutions in client environments that have implemented and provided excellent design architecture in areas such CSM, ITSM, ITOM, ITAM, Integrations etc.
  • Expert level proficiency in ITOM (Discovery, Service Mapping and Event Management)/CMDB product line        
  • Experience with Web Services Integration (SOAP, REST, and JSON)                  
  • Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies.                                
  • Experience in relational databases (MySQL, MSSQL, Oracle)                
  • Experience with configuring and troubleshooting of discovery tools for Software/Hardware Asset Management              
  • Provide technical leadership and guidance to development teams throughout the project lifecycle.                      
  • Mentor and train developers and administrators on ServiceNow best practices.    
  • Experience in PowerShell and Python
  • Good understanding of industry standards and practices (e.g. TOGAF)
  • Knowledge of networking concepts such as IP Addressing, Firewalls, ports         

Qualifications

Certified in at least 2 of below:

  • ServiceNow Certified Implementation Specialist Event Management
  • ServiceNow Certified Implementation Specialist Service Mapping
  • ServiceNow Certified Implementation Specialist Software Asset Management
  • ServiceNow Certified Implementation Specialist Hardware Asset Management
  • RPA
  • AI related

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The Credit is hiring a Remote Remote - IT Junior Support Engineer

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Repair Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As an IT Junior Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our IT systems and infrastructure are running smoothly. 

What you'll be Doing

???? Provide Support to all company Departments with BYOD Devices

???? Remotely onboarding and Offboarding employees following protocols

???? Build and Validate SOPs

???? Provide technical support to customers via phone, email, and chat

???? Troubleshoot and resolve technical issues related to operating systems, software applications, and hardware

???? Manage and maintain IT systems and infrastructure, including password management, license control, and device management

???? Troubleshoot and resolve network issues, including network connectivity and routing problems

???? Support Microsoft Azure and other cloud-based services

???? Collaborate with other teams to resolve complex technical issues

???? Stay up-to-date with the latest technologies and trends in the IT industry

???? Collaborate and manage vendor relations

What we are looking for:

  • Remote fulltime availability 5-day work week (Mon-Fri in Eastern Time Mon-Fri 10-5 PM with 01 hour lunch.
  • Availability for a few hours over weekends on demand basis
  • Bring Your Own Device: You need to have a computer matching our requirements.
  • 3-5 years' experience of IT support &/or administration.
  • Experience working in a fast pace, high scaling startup environment.
  • Technical experience including but not limited to: Microsoft Azure, Password Management (Keeper), Operating System Trouble Shooting, Office 365, ATERA, AnyDesk, AWS Basics.
  • Customer first orientation, proactive approach to problem solving, detail oriented and self-driven
  • Excellent communication skills and solution-oriented mindset

What's in it for you!

  • Work with a Remote First digitally automated credit repair company which aims at helping Americans attain financial success
  • Fulltime permanent position offering 40+ hrs of work per week
  • Base Salary: $10/hour
  • Flexible Accruing Paid Time Off, Company Holidays, Birthday Time Off and others
  • Health, Dental and Vision Insurance

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The Credit is hiring a Remote Remote - IT Junior Support Engineer

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Repair Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As an IT Junior Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our IT systems and infrastructure are running smoothly. 

What you'll be Doing

???? Provide Support to all company Departments with BYOD Devices

???? Remotely onboarding and Offboarding employees following protocols

???? Build and Validate SOPs

???? Provide technical support to customers via phone, email, and chat

???? Troubleshoot and resolve technical issues related to operating systems, software applications, and hardware

???? Manage and maintain IT systems and infrastructure, including password management, license control, and device management

???? Troubleshoot and resolve network issues, including network connectivity and routing problems

???? Support Microsoft Azure and other cloud-based services

???? Collaborate with other teams to resolve complex technical issues

???? Stay up-to-date with the latest technologies and trends in the IT industry

???? Collaborate and manage vendor relations

What we are looking for:

  • Remote fulltime availability 5-day work week (Mon-Fri in Eastern Time Mon-Fri 10-5 PM with 01 hour lunch.
  • Availability for a few hours over weekends on demand basis
  • Bring Your Own Device: You need to have a computer matching our requirements.
  • 3-5 years' experience of IT support &/or administration.
  • Experience working in a fast pace, high scaling startup environment.
  • Technical experience including but not limited to: Microsoft Azure, Password Management (Keeper), Operating System Trouble Shooting, Office 365, ATERA, AnyDesk, AWS Basics.
  • Customer first orientation, proactive approach to problem solving, detail oriented and self-driven
  • Excellent communication skills and solution-oriented mindset

What's in it for you!

  • Work with a Remote First digitally automated credit repair company which aims at helping Americans attain financial success
  • Fulltime permanent position offering 40+ hrs of work per week
  • Base Salary: $10/hour
  • Flexible Accruing Paid Time Off, Company Holidays, Birthday Time Off and others
  • Health, Dental and Vision Insurance

See more jobs at The Credit

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The Credit is hiring a Remote Remote - IT Junior Support Engineer

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Repair Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As an IT Junior Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our IT systems and infrastructure are running smoothly. 

What you'll be Doing

???? Provide Support to all company Departments with BYOD Devices

???? Remotely onboarding and Offboarding employees following protocols

???? Build and Validate SOPs

???? Provide technical support to customers via phone, email, and chat

???? Troubleshoot and resolve technical issues related to operating systems, software applications, and hardware

???? Manage and maintain IT systems and infrastructure, including password management, license control, and device management

???? Troubleshoot and resolve network issues, including network connectivity and routing problems

???? Support Microsoft Azure and other cloud-based services

???? Collaborate with other teams to resolve complex technical issues

???? Stay up-to-date with the latest technologies and trends in the IT industry

???? Collaborate and manage vendor relations

What we are looking for:

  • Remote fulltime availability 5-day work week (Mon-Fri in Eastern Time Mon-Fri 10-5 PM with 01 hour lunch.
  • Availability for a few hours over weekends on demand basis
  • Bring Your Own Device: You need to have a computer matching our requirements.
  • 3-5 years' experience of IT support &/or administration.
  • Experience working in a fast pace, high scaling startup environment.
  • Technical experience including but not limited to: Microsoft Azure, Password Management (Keeper), Operating System Trouble Shooting, Office 365, ATERA, AnyDesk, AWS Basics.
  • Customer first orientation, proactive approach to problem solving, detail oriented and self-driven
  • Excellent communication skills and solution-oriented mindset

What's in it for you!

  • Work with a Remote First digitally automated credit repair company which aims at helping Americans attain financial success
  • Fulltime permanent position offering 40+ hrs of work per week
  • Base Salary: $10 - $10/hour
  • Flexible Accruing Paid Time Off, Company Holidays, Birthday Time Off and others
  • Health, Dental and Vision Insurance

See more jobs at The Credit

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19d

Support Engineer II

LaserficheRemote States, United States

Laserfiche is hiring a Remote Support Engineer II

Description

Laserfiche’s consulting team is looking for a dedicated Support Engineer II to diagnose customer software issues, solve problems on the fly, and design and build custom solutions. As a Support Engineer, you’ll work directly with the company’s largest, most strategic customers, supporting their Laserfiche implementations and digitally transforming their operations. Support Engineers are versatile problems solvers responsible for ensuring that external customers receive the highest level of support, service, and care. 
This is a great opportunity to learn and grow your career with the support of a collaborative team, and the freedom to explore best-practice approaches on your own. You will work with customers in every industry – including government, education, financial services, healthcare and manufacturing – use our powerful workflows, electronic forms, and analytics to optimize productivity. 
 
Eligible States for Remote Work:Arizona, California, Hawaii, Nevada, Oregon, Texas and Washington
 

About Role - Essential Functions:
   
  • Diagnose software issues
    • Work directly with customers to diagnose issues that arise through the use of Laserfiche software
    • Collect technical information about the issues for proper escalation
    • Answer question related to software licensing, security, software functionality, deployment and integration
  • Design and build custom solutions for small VIP engagements
    • Work directly with customers to gather requirements
    • Design, implement, and deploy solutions incorporating out-of-the-box Laserfiche software and functionality
    • Install, configure and license software necessary for implementation
    • Provide updates keeping customers informed on project progress and report any obstacles 
    • Complete and maintain technical documentation
    • Provide troubleshooting, training, and support for customers during testing and post-deployment phase
  • Support the Services Team
    • Backup other support engineers, as needed
    • Participate in knowledge exchange via forums and other department meetings

 

Security Clearance Requirements
This position is assigned to highly sensitive government projects and may require an FBI criminal background check or similar (which require fingerprinting) in addition to the background check Laserfiche conducts for all new employees. All offers of employment for this position will be contingent on the candidate passing all required background checks and, if the candidate is unable to do so, the offer will be withdrawn, or the individual’s employment will be terminated.

About You - Essential Qualifications:
   
  • Bachelor’s degree in computer science, math, engineering, technical field or equivalent experience in a related field
  • Must be able to work from 9:00 AM - 6:00 PM PST
  • 2-4 years of relevant work experience
  • Experience with TCP/IP-based networking 
  • Exceptional problem-solving and people skills 
  • Excellent attention to detail. 
  • Communicate effectively both in person and on the phone 
  • Ability to work independently and take initiative
  • Excellent problem solving and interpersonal skills
  • Exceptional organizational and communication skills
The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills, and years of experience among other factors.           
          
  • Range: $67,000 - $100,000 per year

 

Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.


Perks & Benefits at a Glance
                 
  • Generous time off:
    • 15 Days of Vacation
    • 3 Floating Holidays
    • 2 Paid Volunteer Days
    • 9 Paid Holidays
  • Hybrid Work Environment
  • Free Parking: covered and EV charging stations
  • Various 401 (k) Investment Options and Generous Company Match
  • HMO and PPO Medical Care Options (Employees are fully covered under HMO)

About Us
Laserfiche is the leading global provider of intelligent content management and business process automation. The Laserfiche® platform enables organizations in more than 80 countries to transform into digital businesses. Customers in every industry—including government, education, financial services, and manufacturing—use Laserfiche® to boost productivity, scale their business and deliver digital-first customer experiences. Our employees in offices around the world are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives. 
 
 
Learn more about our team here

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.                 
             
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information please contact Laserfiche Talent Acquisition at https://www.laserfiche.com/contact/  or 562-988-1688.
 
 
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
#LI- Hybrid
#LI - Remote

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