Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. The UK isTrupanion'stechnology and innovationcentreof excellence. We createsolutions to ensure our members, their pets, and their vets experience unparalleled customer service. We offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to be the very best version of themselves.
Position Summary:
Reporting to the Director of Technology, Business Development,theTechnical Program Manager will be responsible for the leadership and management of programs, projects, product changes, and services in their respective markets. Technical Program Managersguide the success of a product and business service and coordinate with the cross-functional team responsible for creating and managing the service over its lifecycle. The role provides direction and guidance to implementation and operational teams toprioritiseand test their delivery of capabilities tomaximisecustomer value and business impact. The initial initiatives will be focused on International Expansion (Japan, Germany,Switzerland) but this role is positioned to take on different initiatives within the Business Development space.
This role spans many activities from strategic to tactical and provides important cross-functional leadership – most notably between business stakeholders and the respective implementation teams. This role will emphasis an entrepreneurial spirit, independent and creative thinking, and leadership through collaboration as opposed to traditional authority.
This position is a remote role open to candidates anywhere in the UK. Candidates who prefer an in-office option may choose to work a hybrid schedule out of ourAltrinchamoffice. Working with international teams will also require some schedule flexibility to collaborate with differenttimezones, and this position may require travel up to 25% of the time (both domestic and international).
Key Responsibilities Include:
1. Business Development
- Translate business requests and capabilities into a product vision and roadmap
- Establish and maintain relationships with the key business and technology stakeholders to facilitate anddrive alignment
- Enable adaptive management to make frequent and dynamicprioritisationdecisions
- Bring products to market by ensuring theorganisationis prepared to deliver and service the business capability throughout its life cycle, continually monitoring and refining offerings post-launch
- Collaborate with sponsor, cross-functional teams, and assigned members to plan and develop scope, deliverables, resource and plans, budget, and timing for new initiatives
- Organiseand coordinate program, projects andprovide strategic guidance to teams and members, including developing new projects or programs to support the strategic direction of theorganisation
2. Strategy and Execution
- Lead application and product lifecycle management
- Act as the keeper and communicator of the product and market vision
- Define market roadmap based on business outcomes and desired capabilities
- Collaborate with execution teams and other managers, and coordinate with critical stakeholders
- Implement and facilitate approach for key business areas/production applications- establishing processes and procedures for maintaining oversight and decision making
- Identify and drive delivery process improvements with internal resources and strategic partners
- First line of escalation for project issue resolution, work to resolve issues, and escalate to manager when appropriate
- Responsible for efficient and effective execution of departmental standards and processes- project delivery framework, change management, quality, SOX controls etc.
- Responsiblefor running multiple projects or product management delivery teams, and coordinating day-to-day work
- Liaise with different level leadership to ensure the delivery of enhancements and projects are aligned with the overall strategic vision of the business area being impacted
- Ability to flex between different competencies including Program and Project Management, Business & Functional Analysis where required
- Ownorganisationalchange management (system adoption, system training)
- Own IT change management
Qualifications
Experience:
- Experience with ITSM
- Experience with Pet Insurance, or related industry
- Experience with working across multiple countries an asset but not required
- Experience with custom development initiatives
- Experience with Websites, MicrosoftxRM/ customer engagement module, data warehouse, data modelling and integration (front end, middleware) initiatives
- Experience delivering initiatives with different Microsoft tech stack, such aspowerBI, data bricks, data lakes, azure considered an assetbut not required
Skills,Knowledge& Abilities:
- Thorough understanding of project/program management, as well as product management techniques and methods
- Excellent knowledge of MS Office; working knowledge of program/project management software (SmartSheet, ADO.) is a strong advantage
- English language skills required, German and/or French preferred
Education, Registration & Certification:
- Bachelor’s degree inMaths, Computer Science, Engineering, Business Administration, or relevant practical experiencepreferred
- PMP/Prince2 certification strongly preferred
- PgMPcertification an asset but not required
- Safe agile certification an asset but not required
Compensation:
- The salary range for this position is £95,500-£112,850 on a full-time schedule
- Along withthe base salary, Trupanion employees may be eligible for monthly bonuses.
- Trupanion may also provide Restricted Stock Units, which vest over 4 years
Benefits and Perks:
- Private medical insurance and health cash plans
- 25 days annual leave plus bank holidays
- Five-week sabbatical after five years of employment
- Open, casual, pet-friendly, and fun office environment
- Cycle to work scheme
- Life Insurance
- Rocket Lawyer
About Trupanion:
We’re all about helping pets. We promote a cohesive and nimble team environment,and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.
Take a look inside our office and see for yourself:https://aqinsure.tech/working-at-aq/
Trupanion TeamDNA:
At Trupanion, we achieve great things together when we are:
- Caring:We are kind to each other and assume positive intent.
- Collaborative:We work together to achieve company goals (we not me).
- Courageous:We are determined, take risks, and make bold moves.
- Curious:We seek new information to continually better ourselves and our work.
- Honest:We believe candid communication leads to successful teamwork.
- Inclusive:We welcome and value all people and perspectives.
- Nimble:We readily adapt and evolve in pursuit of progress and innovation.
For more information about Trupanion, visithttps://trupanion.com/about
Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request reasonable adjustments.
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