Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is looking for someone who has a passion for serving clients, is a great teammate, takes pride in perfection, and wants to be an outstanding part of our success! As a member of the Partner Support team, you will work closely with our Territory Partners (Trupanion’sField Sales Representatives) and hospitals across the United States and Canada to support and strengthen the relationship we have withinthe veterinary community.

This is a phone-heavy role and the right candidate should be confident handling 30-40 phone calls a day.

**Please submit a cover letter with your application**

At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in the US. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office.

Key Responsibilities Include:

• Provide a best-in-class level of support to our partners - veterinary hospitals and Territory Partners
• Prioritize and manage inbound phone, email, fax, and follow-up activity queues
• Research and resolve complicated Territory Partner and Hospital concerns including questions on policy coverage and claims
• Assist Territory Partners with reporting
• Initiate time-sensitive pre-approvals for Trupanion Members and hospitals
• Liaise with internal departments to assist our partners and Members
• Provide level 1 technical support for hospitals utilizing the Trupanion Express application

Experience:

• 2+years experiencein Customer Service with a multi-line phone system or in a contact center
• Veterinary hospital experience is a plus!
• Fluency in French or Spanish is a huge plus!

Compensation:

• The pay for this position is $18.69 an hour, on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for monthly bonuses based on individual or team performance.
• Trupanion may also provide Restricted Stock Units, which vest over 4 years

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Freemedical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

AboutTrupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally andprofessionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

We’re more than insurance – we’re a tech company too! Learn more about how you can use Trupanion to pay your vet directly here:https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion Team DNA:

At Trupanion, we achieve great things together when we are:

• Caring:We arekind to each other and assume positive intent.
• Collaborative:We work together to achieve company goals (we not me).
• Courageous:We are determined, take risks, and make bold moves.
• Curious:We seek new information to continually better ourselves and our work.
• Honest:We believe candid communication leads to successful teamwork.
• Inclusive:We welcome and value all people and perspectives.
• Nimble:We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visithttp://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are providedreasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

#LI-REMOTE #LI-JILLIAN

Description

At Premier Research, we help biotech and specialty pharma companies transform life-changing ideas into reality. What we do is profoundly connected to saving and improving lives, and we recognize our staff members are the most valuable asset in delivering success. Inspiring and nurturing staff to do their best work means a better, healthier future for all. We’re a community of 2,000 people in more than 20 countries delivering unmatched expertise, operational skills, and dedication to meet the most challenging needs facing clinical trials today. 

Clinical research takes time and with patients desperate for answers, we are doing everything we can to deliver studies on time. That’s why our Project Managers are so essential. We are looking for a Project Manager to join our Dermatology team to help ensure that critically ill patients around the world are able to get the treatment options they’ve been waiting for. As a PM at Premier Research, you’ll provide a patient centric, customer-focused leadership to achieve on-time, on-budget high-quality project results in a supportive and flexible work environment.

You'll be accountable for:

• Successful management and coordination of efforts assigned to all members of the project team, including but not limited to Regulatory, Clinical Operations, Biometrics, and Medical Affairs/Safety, to support milestone achievement and overall project delivery
• Adherence to project budget and scope of work to realize project profitability
• All project tasks completion in accordance with project plans and in compliance with global and consistent Premier Research processes, policies, and procedures
• Effective communication, and project status reports and monthly progress reports are provided both internally and externally

As a PM II you will need to be creative, delivery focused, and require:

• Bachelor’s degree preferably in a clinical, biological or science-related field from an accredited college or university, or equivalent combination of education and experience
• 6 years relevant experience, preferably in a CRO/pharmaceutical company/medical device company, including 2 years of clinical project management or clinical management experience
• 3 years of experience in managing progressively large and complex scientific research projects, at least half of which has been in a matrix environment and strong budget/finance experience 
• Demonstrated understanding of therapeutic and protocol disciplines in Dermatology, ICH/GCP regulations, FDA guidance documents/EU directives/ISO14155 regulations, drug/device development, and clinical monitoring procedures

As a SPM you will need to be creative, delivery focused, and require:

• Bachelor’s degree preferably in a clinical, biological or science-related field from an accredited college or university, or equivalent combination of education and experience
• Minimum 8 years relevant experience, preferably in a CRO/pharmaceutical company/medical device company, at least half of which has been in a matrix environment
• 5 years of experience serving as a Project Manager for complex and/or international clinical trials and/or program; global experience preferred
• Experience managing a study from start to completion, finance/budget experience, managing multiple phases, and managing the full project life cycle
• Demonstrated understanding of therapeutic and protocol disciplines in Dermatology, ICH/GCP regulations, FDA guidance documents/EU directives/ISO14155 regulations, drug/device development, and clinical monitoring procedures

•  Premier Research is more than a company–it’s a community of people that truly care
  about one another, about our clients, and about our mission of furthering research to
  improve the lives of patients in critical need.
• Our cultural anchors–Caring & Empathy, Empowerment, Aspiration, One Team–mirror the flexibility and trust that our team embodies. As a Premier team member, you have the power to make an impact, regardless of job title and location.
• Our dedication to biotech and specialty pharma is unlike any other. We provide our staff with innovative technologies and continuous learning opportunities so that they have the tools they need to be successful.

Description

Description

What you’ll be doing:

• Successful management and coordination of efforts assigned to all members of the project team, including but not limited to Regulatory, Clinical Operations, Biometrics, and Medical Affairs/Safety, to support milestone achievement and overall project delivery
• Adherence to project budget and scope of work to realize project profitability
• All project tasks completion in accordance with project plans and in compliance with global and consistent Premier Research processes, policies, and procedures
• Project risks identification and mitigation
• Effective communication, and project status reports and monthly progress reports are provided both internally and externally
• Compliance for project-related training
• Adequate resourcing to meet project deliverables and milestones
• Representation at client meetings along with commercial colleagues to help win new business

You’ll need this to be considered:

• Bachelor’s degree preferably in a clinical, biological or science-related field from an accredited college or university, or equivalent combination of education and experience
• Demonstrated clinical research experience
• Strong global project management experience, preferably with a CRO
• Gene and Cell Therapy experience is required
• Experience managing a study from start to completion, managing multiple phases, and managing the full project life cycle
• Budget/finance/costing experience on a project level
• Experience in coaching/mentoring other PMs
• Demonstrated understanding of therapeutic and protocol disciplines, ICH/GCP regulations, FDA guidance documents/EU directives/ISO14155 regulations, drug/device development, and clinical monitoring procedures
• Able to lead and motivate team members
• Skilled at multitasking and working effectively in a fast-paced environment with competing priorities to meet deadline, and address problems decisively and objectively
• A highly confident and effective presenter, fluent in English with strong oral and written communication skills and proficiency with web-based communication tools
• Willingness to travel

Why choose Premier Research?

• Premier Research is more than a company – it’s a community of people that truly care about one another, about our clients, and about our mission of furthering research to improve the lives of patients in critical need.  
• Our cultural anchors – Caring & Empathy, Empowerment, Aspiration, One Team – mirror the flexibility and trust that our team embodies. As a Premier team member, you have the power to make an impact, regardless of job title and location. 
• Our dedication to biotech and specialty pharma is unlike any other. We provide our staff with innovative technologies and continuous learning opportunities so that they have the tools they need to be successful. 

Because we are transforming life-changing ideas into new medical treatments for a diverse population, we require the perspectives of a diverse staff thinking creatively, challenging ideas, and solving complex problems fearlessly. Through a commitment to diversity, equity, inclusion, and empowerment, we create a community of belonging that welcomes differences, fuels innovation, and better connects us to the patients, physicians, and customers we serve.

We hire people that add to our culture, then invest in developing skills and abilities. If you are excited about this role, but your past experiences do not perfectly align with the position as described, we encourage you to apply anyway. You may be exactly the right candidate for this role or others.

#LI-BC1
#Remote

Description

• Ensures successful management and coordination of efforts assigned to all members of the project team, including but not limited to Regulatory, Clinical Operations, Biometrics, and Medical Affairs/Safety, to support milestone achievement and overall project delivery 
• Maintains and evaluates study progress by using company tracking systems, project timelines and budget reviews and projecting profitability  
• Manages the project team to ensure study progress is according to both client and Premier Research requirements and in compliance with standard Premier Research processes, policies and procedures 
• Ensures effective communication is maintained and project status reports and monthly progress reports are provided both internally and externally 
• Facilitates team training in accordance with protocol and/or project requirements, including therapeutic, protocol specific, and process training 
• Prepares forecasts for staff utilization over the life of the study and ensures adequate resourcing is available to meet project deliverables and milestones 

• 2 years of Gene and Cell Experience
• Bachelor’s degree preferably in a clinical, biological or science-related field from an accredited college or university, or equivalent combination of education and experience 
• 8 years of clinical research experience
• 5 years of project management experience, preferably with a CRO
• Experience working globally