What makes us Qlik
Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!
We are hiring aVoice of the Customer Program Managerto join our CustomerExperienceTeam!
Who are we?
Delivering a seamless Customer Experience is an important focus for Qlik. Therefore we, the Customer Experience team, are committed to delighting our customers at every step of their journey. Understanding our users’ needs, creating the right experience and engagement for the right user at the right time is key for us.
The Customer Experience Management team is a cornerstone to ensure our organization understands user needs and manages a set of different journeys and experiences that result in highly successful and loyal customers, while driving technology adoption and secure a successful renewal.
The team is looking for aVoice of the Customer Program Manager
In this role you will be responsible in defining and planning of our VoC Program. The focus on our main projects is to provide a delightful customer experience and requires a high cross collaboration with other team members from Marketing, Product, Customer Success etc. Setting up the team for success requires the VoC program manager to provide any guidelines, mentoring, or coaching as and when needed.
The VOC ProgramManager’s role at Qlik includes a significant amount of planning and execution. A constant communication line on how the overall VoC projectsismoving forward is required, as well as developing an accurate timeline of project completion. Define milestones, dependencies, and early warnings to ensure activities get completed within the assignment's parameters.
The VoC Program Manager is a member of the Customer Support & Experience Organization reporting directly to the Director of Customer Experience, who reports to the SVP WW Customer Support and Experience.
You, as an ideal candidate, should bring besides some strong experiences in project management some desirable experiences in handling User Research, Design Thinking and Business Processes projects in a SaaS software organization.
Desired qualifications for the role:
- 5+ years in program/project management or similar fields as Research
- Bachelor’s or master’s degree in IT, business management, computer science, or a relevant field
- A Project Management Professional certificationwould be a plus.
- Strong business acumen with the ability to understand and translate customer’s needs.
- Strong Leadership and organizational skills as well as an excellent time management
- Qualtrics and Pendo knowledge/experiencesrequired.
- Salesforce, Marketo and other journey mapping tools experiences are more than welcome.
- Excellent communication and presentation skills.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
- Self-motivated with a curious mindset and a passion for improving the status quo constantly.
- ‘Ready to speak your mind and get things done’ – you held an opinion and backing it up with data and research and while you not only discover a problem you prepare already a path for solution and strive to bring the ideation process into reality sooner than later.
This Location for this role is/are:
Remote– any major city inEMEAor US
The anticipated base salary range for this role is USD 100K – 130K per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.
Qlik offers a comprehensive benefits package which includes, but is not limited to, group medical, dental and vision benefits, a 401(k) plan and match, flexible paid vacation, 10 paid annual company holidays, 9 days of annual paid sick leave (prorated upon hire), up to 16 weeks of paid parental leave, and mental and emotional wellbeing benefits.
Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’sEqual Employment Opportunity Posters, including theEEO is The Lawnotice and thePay TransparencyNondiscrimination Provision.
If you need assistance due to disability during the application and/or recruiting process, please contact us via theAccessibility Request Form.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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