We are looking for a highly motivated AI Operations Specialistto join our team. Ideal candidate will have expertise in managing AI and machine learning models on Snowflake. In this standalone role, you will take ownership of the operational lifecycle of AI/ML models deployed within Snowflake, ensuring their reliability, scalability, and performance. You will bridge the gap between development and production, applying advanced MLOps practices tailored to Snowflake’s data ecosystem to deliver seamless AI-powered insights to the business.
You will act as the primary point of accountability for AI operations, bridging the gap between development and production environments. Your work will directly impact the efficiency and effectiveness of AI solutions, empowering business teams to make data-driven decisions with confidence.
Key Responsibilities
1. Model Deployment and Management
2. System Monitoring and Incident Management
3. Performance Optimization
4. Data Management
5. Continuous Improvement
Must-Have Skills
Nice-to-Have Skills
Experience Requirements
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We are seeking a dynamic and results-driven Director of Data Operations and Strategy to lead and transform our organization’s data operations, governance, and strategic initiatives. In this leadership role, you will oversee data infrastructure, ensure the scalability and reliability of data systems, and define strategies to maximize the value of data in achieving business objectives.
You will collaborate with cross-functional teams to establish a data-driven culture, champion best practices, and deliver insights that empower decision-making across the organization.
Key Responsibilities
1. Strategic Leadership
2. Data Operations Management
3. Governance and Compliance
4. Team Leadership
5. Business Partnership
6. Performance Optimization and Cost Management
Must-Have Skills and Experience
Nice-to-Have Skills
Experience Requirements
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As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.
You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.
What you will do
Who are you
We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.
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As a Customer Success Manager, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services. Your mission will be to guide clients through a tailored success plan, built collaboratively to meet their unique business needs and objectives. You will be their trusted advisor, helping them navigate their Success Catalogue options, utilize their Success Points effectively, and access our specialized educational resources. This position requires a deep understanding of customer success strategies, outstanding project management skills, and a customer-first mindset.
Key Responsibilities
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The User Group Specialist will play a pivotal role in fostering a strong community among our users, enhancing customer engagement, and encouraging collaboration through user groups. This individual will be responsible for building, managing, and nurturing relationships with our users, supporting group activities, organizing events, and ensuring users have a platform to share insights and best practices. The role requires a blend of community management, customer support, and event planning.
Key Responsibilities:
Community Building & Engagement
Event Planning & Execution
Advocacy & Communication
Program Development & Improvement
Experience:
Skills:
Attributes:
Preferred Qualifications:
This role is ideal for someone who thrives in a people-oriented position, enjoys fostering connections, and is committed to creating a vibrant, collaborative user community. If you’re passionate about customer success, relationship-building, and creating memorable experiences, we’d love to hear from you!
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The Senior Project Manager performs the lead role in managing the implementation of Unit4 software solutions into customer environments orchestrating the successful delivery of project engagements. Expected to lead and drive projects to successful completion, achieving agreed delivery dates within budget, meeting customer requirements and exceeding expectations. The successful candidate will preferably be based remotely in Germany or Austria with regular travel required to our client's sites mainly DACH region.
A senior professional accountable for successful delivery of Unit4 strategic customer engagements. Able to multi-task, managing cross functional teams to deliver scoped outcomes across multiple projects. Manages relationships with internal Unit4 and customer stakeholders at all levels using advanced and timely communication skills. Known as advanced level practitioner with track record of successful delivery across multiple engagements. Coaches and mentors junior PM staff. Able to lead and demonstrate project management best practices.
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Job Description
As a Senior legal counsel for CE (France) and Lead Privacy Counsel you will provide broad legal advice and assistance to the business in CE for all French speaking countries (e.g. France, Belgium, Luxembourg) and will work together as part of the Go-To Market team with legal colleagues to address legal issues across the globe.
As a Senior Legal Counsel you will be responsible for negotiating, drafting and reviewing a broad range of agreements and assisting with disputes. You may also be asked to assist the Unit4 French business with day to day legal advice on corporate, HR and finance matters.
As Lead Privacy Counsel you will oversee Unit4’s approach to data protection matters under GDPR and in other jurisdictions. You will take responsibility for driving Unit4’s approach to data protection and AI matters as this field expands and as Unit4 finds more uses for AI and machine learning within its product set working closely with our R&D team as well as our Chief Data Officer and other teams around Unit4.
As part of the global legal team, you will enhance legal awareness in the business, by providing training and advising management on relevant legal development that could affect our business. You will be involved in strategic projects critical to the business and engage directly with senior executives (including with respect to AI as mentioned above).
You will be part of a global legal team of around 12 people. Unit4 is growing fast and advancing its technology into many new areas which provides for a great number of exciting projects where legal is leading the business in best practice and compliant ways of transacting business.
Key Responsibilities
Education
French Law Degree (preferably masters level) (IP law, Economic law or Business law)
Knowledge and Skills
Experience
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Paid Media & SEO Manager
We are seeking a highly skilled and data-driven Paid Media & SEO Specialist to manage in tandem with our agency ourDemand Generation campaigns, Paid & Organic Search strategy, Paid Social Media and Retargeting activity. This role is critical in driving online visibility, generating quality traffic, and improving conversion rates across all digital platforms.
Key Responsibilities:
Paid Media
SEO (Search Engine Optimization)
General Requirements:
Qualifications
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Our job in Solution Consulting is to understand our customers’ business challenges and to accurately show how Unit4 solutions can solve these challenges.
To be successful in this role you need to:
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The Senior Project Manager performs the lead role in managing the implementation of Unit4 software solutions into customer environments orchestrating the successful delivery of project engagements. Expected to lead and drive projects to successful completion, achieving agreed delivery dates within budget, meeting customer requirements and exceeding expectations.
A senior professional accountable for successful delivery of Unit4 strategic customer engagements. Able to multi-task, managing cross functional teams to deliver scoped outcomes across multiple projects. Manages relationships with internal Unit4 and customer stakeholders at all levels using advanced and timely communication skills. Known as advanced level practitioner with track record of successful delivery across multiple engagements. Coaches and mentors junior PM staff. Able to lead and demonstrate project management best practices.
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What you will do
As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
• To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
• Investigate, process and document application defects passed to the Application Support team.
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
• Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
• To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
• To train and mentor less experienced members of the team around product knowledge, skills and processes.
• Work in a team environment to help and assist colleagues.
Qualifications
Qualifications and Knowledge Must have:
• Strong communication skills and fluent in English and Dutch (verbal and written)
• Knowledge on a given Unit4 ERP module or other module(s) will be an asset
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
• Previous experience of working in a Customer Service environment is an advantage
• Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service
• Exhibits good analytical and problem-solving abilities
• Ability to manage your own time to prioritise workload and meet deadlines
• Friendly and professional manner with an enthusiastic positive approach to tasks
• Able to use initiative and work alone, and as part of a team
• Strong Team Player
• Possess ability to work in a Dual Working Environment
Nice to have:
• Knowledge or experience with ServiceNow
• ITIL knowledge
• Previous experience of working within Corporate IT
Your profile
Inquisitive individual who is organised, diligent and possesses a good understanding of Unit4’s ERP product. You will be comfortable working with managers from across the business, looking for win-win outcomes. You will ideally enjoy working with support consultants and customers and get satisfaction from positive results.
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Unit4’s Professional Services team works across our technology and systems to deliver customer solutions in our industry verticals. As an associate consultant, you will have the opportunity to expand your career into the cutting-edge cloud ERP technologies being offered by the organization. You will be working through project challenges implementing solutions based on your experience of industry good practice and applicable models. ERP projects drive significant business change for our customers, and it’s critical that you can handle conflict through good communication, adapting your style to the audience.
Our Unit4 values are important to us, and we expect you to be a cultural ambassador and lead through example.
We believe that you are a customer service champion and can develop and maintain stakeholder relationships. With your expertise you will enable our customers and proactively support their journey to standardized solutions with a focus on adopting, not adapting. Some travel will be necessary based on customer requirements.
What you will do as part of ourProfessional ServicesTeam:
Customer onboarding
Post go-live & existing customer engagements
Product enhancements and new technologies
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As a Cloud Operations Manager, you will oversee the daily operations of our cloud environments, ensuring their high availability, optimal performance, and security. Leading a team of Cloud Operations Engineers, you will provide the guidance and support necessary to maintain a stable and scalable service. This role demands a strong focus on ITIL processes, continuous improvement, effective incident management, and collaboration with stakeholders to meet service-level agreements (SLAs) and achieve operational excellence.
Key Responsibilities:
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The User Group Manager will play a pivotal role in fostering a strong community among our users, enhancing customer engagement, and encouraging collaboration through user groups. This individual will be responsible for building, managing, and nurturing relationships with our users, supporting group activities, organizing events, and ensuring users have a platform to share insights and best practices. The role requires a blend of community management, customer support, and event planning.
Key Responsibilities:
Community Building & Engagement
Event Planning & Execution
Advocacy & Communication
Program Development & Improvement
Experience:
Skills:
Attributes:
Preferred Qualifications:
This role is ideal for someone who thrives in a people-oriented position, enjoys fostering connections, and is committed to creating a vibrant, collaborative user community. If you’re passionate about customer success, relationship-building, and creating memorable experiences, we’d love to hear from you!
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Your job as a Digital Solutions Engineer is part of the Buyer Enablement team within the Solution Consulting organization. Your role is to drive concepts to ensure a consistent and on-demand available Buyers Journey. The main task is to reduce complexity for our buyers using several tools during all touchpoints, starting with a convincing vision generation and up to creating a good feeling when signing the contract. Collaboration with several stakeholders is an important key to fulfill this task.
Your tasks in detail will look like this:
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ServiceNow Consultant will be responsible for working across applications and services within Unit4 ServiceNow platform to develop new functionalities and innovative solutions to address product owner and project stakeholder requirements.
The consultant will work closely with the Platform team, process owners, Enterprise Architecture, and IT Security to produce technical designs and development to address requirements in the most effective and secure manner. The Consultant will be required to consider the current business needs and architecture of the environment while reviewing future enhancement roadmaps and by assessing core platform and/or application changes driven by version upgrades.
Primary Job Responsibilities
Required Skills & Experience:
Knowledge
Experience
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The purpose of the role is to be design and deliver training for our Customers, Internals and Partners.
The ID supports the Lead ID and researches and scripts training material, recording all training and supporting the creation and management of assets such as action maps, learning objectives, outlines, storyboarding and other documents. Usually working on 1-2 projects at a time.
Accountabilities & Responsibilities
Required skills
Preferred and not necessary
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The IT function is increasing its capabilities and therefore is looking for an Infrastructure Engineer. As an Infrastructure Engineer you are responsible for designing, deploying, and managing the lifecycle of cloud infrastructure and services and ensure that they are secure, healthy, efficient, and scalable. As such you are also responsible for maintaining and supporting our physical and virtual network infrastructure.
You will report to the Internal IT Infrastructure Manager, part of the IT team whose mission is to provide an effective, efficient, reliable and appropriate infrastructure to its users that is also maintainable as such.
This job is location-independent, we are open to hiring in Spain, Portugal, Poland and Indonesia.
What you will do:
Who are you:
We are seeking individuals with the right mindset—those who are eager to learn, grow, and contribute. We value great people who are passionate about being part of exceptional teams. Whether you're a recent graduate or a seasoned professional, we welcome you to apply and join us on our journey.
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The IT team is expanding its expertise and is seeking an Azure Infrastructure Architect to join the team. As an Azure infrastructure architect, your primary focus will be to drive Azure improvement, security improvement cost optimalization, effective monitoring, technical road mapping and this all tight in coordination with technical teams and IT-leaders with the goal of establishing sustainable and effective cloud infrastructure that serves both IT- and Business needs. You will also drive projects (small and large) together with the business and IT engineers to onboard innovative technology, improve the infrastructure environment, realize cost reductions, onboard new acquisitions etc. etc.
You will report to the Internal IT Infrastructure Manager, part of the IT team whose mission is to provide an effective, efficient, reliable and appropriate infrastructure to its users that is also maintainable as such.
This job is location-independent, we are open to hiring in Spain, Portugal, Poland and Indonesia.
What You Will Do
Who are you:
You have experience as a project manager with a strong technical background, particularly in cloud computing and Microsoft Azure. You have a proven track record of managing and delivering multiple projects, ensuring they are completed on time, within scope, and within budget. You bring a unique blend of technical expertise and project management skills, enabling you to bridge the gap between technical teams and stakeholders effectively.
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Our job in Solution Consulting is to understand our customers’ business challenges and to accurately show how Unit4 solutions can solve these challenges.
To be successful in this role you need to:
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