Job Description

This role is a great opportunity for an aspiring professional who is hungry to understand how our business operates with potential to develop and apply these skills to a future role in other areas within the business.

What you will do:

• You will be the gatekeeper for schedules, with strict diary management, create win-win situations for every meeting and operate across multiple time zones with flexibility.
• Keep your manager well informed of his/her commitments and responsibilities. You will act as a “barometer” for the issues taking place in the environment.
• Properly document decisions, actions items and circulate them to relevant attendees.
• Spend some of your time organizing - Travel logistics for Events, Offsites, Supplier set up, Invoicing, Organizational support and more.
• Booking all travel and process expenses for your execs in a timely manner.
• Ensure that all org chart for the functions you support are regularly updated.
• Organize the full onboarding and offboarding of those reporting into your exec.
• Support in maintaining a “Rhythm of Business” within the Customer Success Org for the year and measure/report progress.
• Ensure cadence meetings include among others, Finance reviews, HR reviews, Marketing alignment and Quarterly Business reviews.  
• Assist (alongside Business Operations) in creating material for All Hands calls and newsletters / internal comms.
• Understand how the forecast and revenue are calculated for the Customer Success organization and help to drive the business to the objectives set.
• Substitute for ERP requests and follow up on awaiting approvals and action where appropriate.
• Ongoing Training and Enablement Needs - Responsible for coordination and facilitation (along with Education4U Team) of general enablement/training needs across your supporting functions.
• Network with internal and external teams. Have a natural ability to communicate with other and be personable.
• Create/enhance team culture.

Qualifications

• 2-4 years of Executive Assistant experience or comparable professional experience
• Fluent in English
• High level of expertise in software such as Microsoft 365 suite, particularly PowerPoint.
• Great verbal and written skills
• Exceptional organizational and time management skills and an ability to multi-task
• Work well under pressure, A positive can-do attitude and work to a consistently high standard.
• Attention to detail: Follow procedures and ensure accuracy in all documentation and data.
• Integrity / confidentiality: Display discretion always, ensuring all sensitive data is kept completely confidential. Demonstrate sound judgment and raise any concerns that may arise.
• Teamwork: Display enthusiasm and promote a friendly group working environment, easily connect and talk with people on different levels.
• Self-motivated but also a team player who can work across cultures with multi-country teams.
• Resourcefulness: Ability to be a problem solver and a creative thinker.
• Love to work in a dynamic and fast paced environment.
• Eager to learn and understand the business' priorities and challenges.
• Available to travel when and if necessary.

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Job Description

Role reports to: VP, Global Partners

At Unit4, we are building a vibrant, world-class Partner Ecosystem to enable and accelerate our growth. As part of the Global Partner organization, this role will have responsibilities for generating net new sales revenue with all our UK based partners, as well as other Global partners.

The Partner Manager is the face of Unit4 to its ecosystem of Go-To-Market partners. This role is a high-profile growth opportunity that demands a highly motivated individual with strong leadership, sales, communications, and organizational skills and is eager to learn and become part of a rapidly growing SaaS company.

Primary Responsibilities

• Achieve sales quota for allocated territory on a quarterly and annual basis.
• Manage overall relationship for each managed partner with Unit4; develop comprehensive joint go-to-market business plans for each managed partner.
• Support partners in prospect qualification, development & execution of new sales opportunities
• Guide partners on the necessary training and enablement to support their growth.
• Own incremental reseller sales opportunities – create opportunities in CRM, build quotes, and manage the sales process and weekly forecast for those deals.
• Support direct sales on all co-sell opportunities involving their managed partners, ensuring the partners are delivering what is required as a full member of the sales process.
• Ensuring managed partners are up to date contractually with Unit4, and manage any contract negotiations, renewals, amendments and extensions.
• Manage invoicing, billing and subscription escalations involving managed partners and their indirect customers.
• Work with direct sales to identify potential new partners and review for suitability with the broader partner team. If selected, manage onboarding and upskilling of the partner to become an effective seller of Unit4’s software.

Qualifications

We ask

• At least 5 years’ experience working in sales and with partners in a SaaS company
• Demonstrated partner management and leadership skills
• Experience working with multiple partners and be comfortable in an entrepreneurial type of environment
• Experience in building partnerships to enhance sales and customer experience
• Strong communicator, very analytical, and able to understand complex technology concepts
• High energy team player - brings innovative ideas to the team and champions best practices
• Proven capability to work in a team and collaborate; with independent accountability

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Job Description

We are looking for a Project Manager to manage multiple implementation projects of our market-leading people-centric solutions. The successful candidate will preferably be based remotely in Germany with regular travel required to our client's sites in DACH region. As a Project Manager you will be responsible for the overall direction, coordination, implementation, execution and completion of Unit4’s software implementations to meet the customer objectives and goals

What you will do

• Managing the implementation of Unit4 software solutions into customer environments orchestrating the successful delivery of project engagements.
• Driving projects to successful completion, achieving agreed delivery dates within budget, meeting customer requirements and exceeding expectations. 
• Strategically, the project manager seeks to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
• Develop the plan to manage and drive the Unit4 team, customer stakeholders and potentially other third parties to achieve the agreed goals while understanding the client environment and any limitations to execution.
• You will be responsible for managing scope, schedule and budget (revenue/costs/margin) and leverage the Unit4 delivery methodology to manage project teams made up of both business and technical resources. 
• Leverage your management and leadership capabilities to successfully deliver to your team(s) plan, proactively identify and manage risks, resolve issues and escalate where appropriate to drive projects to successful completion, while exceeding customer expectations. 

Qualifications

Your approach

• As a Project Manager you will provide project management expertise throughout the entire ERP Implementation project lifecycle. 
• Your strong project management, interpersonal and organizational skills enable you to keep all stakeholder satisfied and updated on the progress of the project. 
• You will follow change control procedures, ensuring stakeholder agreement beforehand for any revisions to the project from project sponsors. 
• You track project deliverables and communicate with customer sponsors to deliver on-time, within scope and on budget. 

We ask

• Knowledge and experience managing complex software implementation projects  
• PMI, Prince2 or equivalent project management qualifications
• Excellent presentation skills to a C-level audience focusing on demonstrating business value rather than technical solutions
• Ability to break down complex problems into manageable pieces allowing communication to an audience with a variety of backgrounds
• German and English language skills essential and an additional language would be an advantage 
• Ability to convey expert knowledge of business management systems, processes and best practices, with the ability to recite examples showing track record of success
• Ability to develop and maintain excellent customer relationships 
• You are passionate and skilled and will work closely with our consultants and clients to satisfactorily plan and schedule project timelines to guarantee on-time delivery.

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Job Description

The Senior Project Manager performs the lead role in managing the implementation of Unit4 software solutions into customer environments orchestrating the successful delivery of project engagements. Expected to lead and drive projects to successful completion, achieving agreed delivery dates within budget, meeting customer requirements and exceeding expectations.
The successful candidate will preferably be based remotely in Germany with regular travel required to our client's sites mainly DACH region. 

• Ensures project plan and deliverables match with the scope as outlined in the Scope of Work (SOWs);
• Collaborates closely with assigned project team members including architect, consultant and global teams to create a project plan and a work breakdown structure (WBS) consistent with Unit4's preferred best practices;
• Leads and manage project team members applying Unit4 and professional best practices;
• Responsible for maintaining out-of-scope requests and working with the customer and Unit4 account team to scope and cost additional Unit4 opportunities;
• Ensures that work is not performed outside of contracted scope without appropriate change order documentation accepted by the client;
• Maintains a weekly project schedule which identifies and updates all project risks, issues, tasks and dependencies. Tracks progress against project initiation document and SOW baseline;
• Collaborates with Unit4 resource management team to appropriately staff each project;
• Maintains accurate weekly revenue and cost forecast for each project;
• Interacts with project staff, customers and other Unit4 teams as necessary to communicate project status and to escalate risks and issues on timely basis;
• Ensures accurate and timely communication of project status to relevant stakeholders including Unit4 PMO and customer account teams;
• Maintains and archives all key project documents into appropriate systems;
• Actively keeps abreast of latest trends and best practices in IT Project Management;
• Builds and shares experience-based knowledge and resources directly with peers and across Unit4;
• Adheres to all company policies, including but not limited to time and expenses, code of conduct, ethics, security and any required training available;
• Continually identifies customer knowledge gaps and opportunities for Unit4 product or service expansion and enhancement.

Qualifications

A senior professional accountable for successful delivery of Unit4 strategic customer engagements. Able to multi-task, managing cross functional teams to deliver scoped outcomes across multiple projects. Manages relationships with internal Unit4 and customer stakeholders at all levels using advanced and timely communication skills. Known as advanced level practitioner with track record of successful delivery across multiple engagements. Coaches and mentors junior PM staff. Able to lead and demonstrate project management best practices.

• You have a Bachelor degree, or equivalent, in a relevant field;
• Typically, 6 or more years of related professional project management experience;
• Evidence of proven team leadership over large scale technical engagements (6+ team members, over 500 K€, over 9 months duration, multiple product suites);
• International experience preferred; 
• Highly driven with excellent communications skills both oral and written, able to influence at senior level within Unit4 and with customers at senior level, listens and communicates effectively;
• Demonstrates the ability to apply sound judgment to any situation and achieve desired outcomes;
• Demonstrates product proficiency, by achieving appropriate Unit4 professional certifications;
• Able to form and manage cross functional teams and apply leadership skills;
• Proven negotiation skills;
• Evidence of successful relationship building within Unit4 team e.g. Sales and Support teams;
• Collaborates and builds best practice knowledge across regional Unit4 PM teams;
• Able to multi-task and perform well under pressure;
• PMP or Prince2 Practitioner certified;
• German and English language skills are essential and an additional language would be an advantage.

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Job Description

People are at the heart of our organization and building an extraordinary culture is foundational to our success. To ensure that our people can focus on meaningful and inspiring work we are in the middle of People Experience transformation. Transformation that is digitizing and automating our people processes to further enhance the employee experience and performance of our people.

Do you put people first and are you ready to make an impact?

We are looking for a HR Operations Specialist to join our Shared Service Center (SSC) in Portugal, Lisbon. As an HR Operations Specialist you play an important part our transformation and the delivery of extraordinary people services to employees working at Unit4 all over the world.

As a HR Operations Specialist you will report into the People Experience Advisor Team Lead and work closely with regional People Experience Managers, consultants and employees globally. You drive operational excellence, through technology, automation and consistency across all regions.

What you will do

• Manage the Employee Lifecycle processes (Onboarding, Employment documentation, Contract management, Time and Attendance management, Benefits, Offboarding)
• Coordinate with the in-country People Experience Consultants and other stakeholders to solve complex requests and queries
• Provide assistance and guidance to employees and managers on policies, processes, systems and tools.
• Employee data and document administration ensuring accurate people data and compliance;
• Manage competing priorities in order to meet KPIs, SLAs and meet the needs of stakeholders;
• Deliver great employee experience with high levels of service, accuracy and timeliness.
• Prepare reports and analytics to pro-actively assist the business in making people data driven decisions;
• Prepare and update related processes and documentation.

Next to your day-to-day activities you will assist the People Experience transformation and are continuously looking to improve the People Experience with everything you do.

Qualifications

We’re looking for people with the attitude to learn and grow. Great people who want to be part of great teams. Someone who is excited to work in People Experience and truly wants to create an extraordinary experience for our employees. So even if you don't meet all of these requirements, please apply anyway.

• You have a Bachelor’s degree
• You are a graduate or have up to 2 years of experience in HR or administrative role
• You have a customer-centric mindset with a depth of thinking about positively impacting our people’s experience
• You are aware to cultural differences working in an international environment
• You have strong communication skills (written and verbal) in English and German
• You have good knowledge of MS Office and, preferably, knowledge in an ERP or HCM system
• You have attention to detail and can process high volumes of work at an exceptional standard
• You are process and system focused, with a passion for efficiency and simplification
• You take initiative and manage priorities

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Job Description

As an Instructional Designer you will research, script, record, edit, and maintain Unit4 Enterprise Resource Planning (ERP) online learning material (mainly instructional videos). Your audience will be made up of Unit4 customers, employees, and partners.

You will communicate with other important stakeholders such as, Subject Matter Experts (SMEs) and Product Managers to gather information needed for your work.

As a member of Education team, you will work closely with the Product Learning Manager and Lead Instructional Designers.

What you will do

• Develop (research, script, record and edit) learning material for Education’s product training portfolio, according to the team’s guidelines and best practices.
• Use instructional design principles and theories to provide effective learning experiences.
• Gain an expert knowledge of Unit4 ERPx and other Unit4 products as necessary.
• Build and engage with a network of experts on various topics, for example, what training our audience requires, who has the expert knowledge you need, etc.
• Monitor product development for your areas and stay up to date with new product releases.
• Quality assure the team’s scripts and videos.
• Follow up on feedback from course participants.
• Stay up to date on tools and methods for online learning production.
• Contribute to professional knowledge sharing.
• Coach other SMEs that need to give workshops in specific areas.

Qualifications

We ask for:

• A bachelor's degree, or equivalent, in a relevant field.
• 2+ years of experience in content creation.
• An intuitive understanding of business software.
• Training skills/experience, preferably from the software as a service (SaaS) industry.
• Excellent English, both and written and spoken.
• An ability to convey information and ideas to individuals or groups in a manner that demonstrates excellent communication skills.
• Experience with video editing and eLearning authoring tools
• Previous Unit4 ERP experience, including technical areas (for example, use of Extension Kit and APIs) is preferred.

Personal qualities

• Strong communication/dialogue skills.
• Independent, self-motivated, and confident.
• Creative when producing content and approaching new challenges.
• Able to adjust content based on your audience.
• Analytical and structured.
• Quality-oriented.
• Team player who wants to make a difference.

Keen to reach out to teams/networks/individuals to gather information but knows when to rely on own intuition and strength.

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Vacatureomschrijving

We're excited to offer an outstanding opportunity at Unit4 for a Senior Account Manager specializing in Existing Business within the Public Sector. Join our thriving and highly motivated Public Sector team, where you'll be responsible for:

• Engaging with various stakeholders across accounts to ensure exceptional customer satisfaction while continuously seeking avenues for account growth.

• Generating revenue by nurturing and expanding existing accounts.

• Effectively managing an existing client sales pipeline to meet targets.

• Acting as the primary point of contact for our clients.

• Ensuring all clients are informed about our dynamic and expanding product portfolio and identifying further opportunities for collaboration.

• Providing guidance to our on-premise customers for transition to the Cloud.

• Maintaining regular communication with clients through on-site visits, MS Teams meetings, and phone calls.

• Collaborating with Solution Consultants to identify and capitalize on new upsell and cross-selling opportunities.

• Updating CRM and operational software systems with all client interactions, information, and activities.

Join us at Unit4 and be part of a dynamic team driving innovation and success in the Public Sector!

Functie-eisen

• Proven experience in Sales or Account Management, preferably within the Public Sector.
• A strong track record of successfully selling (SaaS) products.
• Confidence and proficiency in communicating at decision-making levels, including with C-Suite executives.
• Demonstrated success in meeting and exceeding sales/account management targets.
• Proficiency in using CRM databases and effectively managing the sales cycle.
• Exceptional ability to build and maintain trusting relationships, with a strong orientation towards teamwork.
• A vibrant and enthusiastic personality that positively influences colleagues.

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Job Description

As a Application Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions.

What you will do:

• Process and solve cases incidents and service requests in a timely and qualitative way;
• Investigate, process and document application problems passed to the Application Support team;
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations;
• Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times.
• Be responsible for some customer accounts. Follow up cases from specific customer and have meetings with the customer.
• Be involved in internal activities and projects within global support.

Qualifications

We’re looking for people with the right attitude and the desire to learn and grow. We want great people who want to be part of a great team. What will you need:

• ICT related Bachelor level of knowledge;
• Strong communication skills and fluent in Norwegian and English (verbal and written);
• Experience from Norwegian payroll/HR processes in an ERP system (essential);
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure;
• Previous experience of working with Corporate Performance Management software or any related business software is an advantage;
• Previous experience of working in a Customer Service environment is an advantage;
• Strong analytical skills and out of the box thinking is an advantage.

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Job Description

Are you a problem-solver at heart? Do you love getting to the root cause of customer business processing issues and finding ways to avoid them from happening again? At Unit4 Cloud Ops, we're looking for analytical, logical talents like you to join our team and help us build better solutions for our customers. With a structured approach, tools and processes, and the latest analytical and troubleshooting skills, you'll be equipped to solve problems quickly and effectively. You'll also have the opportunity to learn hot skills in the market such as Azure, DevOps, and troubleshooting - ranging from infrastructure, virtualization, operating systems, and the application stack.

Joining Unit4 Cloud Ops means you'll have access to all the resources you need to thrive and develop as a Cloud Ops professional. Our team of experts will mentor and guide you to become the best you can be.

Qualifications

Here are the qualities and qualifications we're looking for:

• Willingness to learn: We're always striving to improve and innovate, and we're looking for team members who share that mindset. We want individuals who are eager to learn new technologies and practices, and who are excited to grow their skills.
• Resourcefulness: As a Cloud Ops professional, you'll need to be able to search for information and apply solutions quickly and efficiently. We're looking for individuals who can think critically and creatively to find the best solutions.
• Technical skills: We require good knowledge of MS Windows Server monitoring and maintenance, as well as experience with automation and scripting tools such as PowerShell, JSON, or other scripting languages.
• Communication skills: Good communication skills in English, both verbal and written, are essential. We value team members who can collaborate effectively and clearly communicate technical information.

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Job Description

As a Senior FP&A consultant with a focus on implementation, you will play a pivotal role in helping our customers optimize their IT solutions and processes. Your primary responsibility will be the successful implementation of the Unit4 Financial Planning & Analysis Software in customer projects across Europe and globally, with a particular emphasis on the UK region.

Do you like turning disjointed information into actionable data while improving processes to help remove waste? You will love FP&A!

Some of the responsibilities:

• Lead the implementation of Unit4 Financial Planning & Analysis Software, ensuring alignment with customer requirements and business processes.
• Conduct workshops, training sessions, and consultations to guide users through the software implementation process.
• Collaborate with cross-functional teams to solve technical challenges and deliver exceptional results.
• Translate customer needs into technical solutions, leveraging your expertise in data analysis, databases, and SQL.
• Provide ongoing support and guidance to ensure successful adoption and utilization of the software.

Qualifications

• Experience as a Consultant implementing Business Software solutions, preferably in Services, Higher Education, Not for Profit, or public sector industries.
• Proven track record of successfully leading software implementation projects and delivering results in a client-facing role.
• Solid understanding of financial planning business processes and a demonstrated ability to meet customer requirements.
• Proficiency in data analysis, databases, and SQL, with a strong technical aptitude.
• Excellent business analysis skills, coupled with strong communication abilities in English (additional fluency in Dutch or German is a plus).
• You love interacting with people and help organizations work smarter and more efficiently, enabling them to make the right decisions and capitalize on opportunities.

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Job Description

What you will do

You will be responsible for the delivery of consistent support services to our customers for some of our core products (ERP/ERPx and others). You will ensure we demonstrate the appropriate levels of customer centricity in all that we do and that we focus our efforts on great customer outcomes. You will own the support relationships in your region with key accounts and act as a point of escalation when required.

As a Support Manager you will be expected to;

• Ensure that all your support teams deliver an excellent and consistent customer experience
• Ensure your teams are working efficiently and you are making best use of your resources
• Produce service metrics that provide insight into areas for improvement
• Build and own action plans for areas of improvement
• Work with other global support managers on service improvement initiatives
• Manage and own customer escalations & engagements alongside Account Managers and Customer Success Managers
• Track performance against agreed metrics and use data to drive improvements
• Ensure teams always work with agreed best practice
• Support our Knowledge Management culture
• Champion central initiatives to ensure adoption and improvement 
• Teams development & employee retention

Key Metrics

The success of the role will be measured against;

• Customer Satisfaction
• Net Promoter Scores
• Backlog
• Productivity
• Escalations
• Knowledge (creation and usage) 

Qualifications

Your Approach

You will champion the customer experience and be an advocate of service excellence. You will promote collaboration between the other service teams in our global organization (Customer Support, Professional Services, Cloud Operations, Customer Experience, Success Engineering, Education, R&D, Sales). You will work closely with Service Improvement Team to ensure standards and processes are correct, up to date, understood and deployed accordingly. You will champion our continuous improvement philosophy and constantly look at ways in improving efficiencies.

Your profile

You will be a strong manager with a proven track record of delivering great customer outcomes. You will have built a support team previously and know how to manage resources to provide great outcomes. You will be resilient, working methodically across all support groups to ensure a consistent approach whilst showing empathy to those staff who are challenged by the new environment. You will be data centric, comfortable to update on your progress using appropriate reports and charts.

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Job Description

The primary duty of the professional involves monitoring, maintaining, operating, and troubleshooting daily remote access technologies. The professional must be capable to manage performance and rectify any errors that occur within the Citrix XenApp and dependent services such as F5 Big-IP (APM Module) and Citrix NetScaler. The professional should be able to provide all the necessary support for Citrix Infrastructure including, but not limited to Citrix XenApp, Citrix User Profile Management, Citrix Federated Authentication Services and Citrix ADC (formerly known as Citrix NetScaler).
The ideal candidate should have proficiency in ITIL and other IT operations frameworks.  

Qualifications

Citrix Engineer provides high-class troubleshooting and solutions to problems relating to Unit4’s Citrix platform. The individual maintains and monitors how the Citrix XenApp, applications on it, and co-dependent services perform.

Citrix Engineer should demonstrate proficiency and be familiar with:

• Minimum 2-3 Years of experience in Citrix Administration with multiple sites and farms.
• Be able to communicate fluently in English, both written and verbal and to communicate technical concepts effectively.
• Good technical knowledge depth on Microsoft Operating Systems.
• Good technical and problem and application analytical Skills on XenApp 7.x.
• Knowledge of Citrix NetScaler SDX & VPX/ Storefront / Web Interface / Director / Citrix User Profile Management / Citrix Federated Authentication Service and the communication between them and the rest of the Citrix farm.
• Good understanding of Citrix Licensing.
• Capable to resolve the security-based problems related to Citrix Platform.

Preferred (not required)

• Sound knowledge of virtualization technologies Hyper-V, VMWare, Cloud – Azure.
• Knowledge on ICA HDX clients and possible connection scenarios to the Citrix XenApp farm.
• Knowledge and experience in the administration of Virtual Infrastructure.
•  Sound knowledge of Active Directory Domain services, DNS, DHCP, GPO, OU and security group management.

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Job Description

The primary duty of the professional involves monitoring, maintaining, operating, and troubleshooting daily remote access technologies. The professional must be capable to manage performance and rectify any errors that occur within the Citrix XenApp and dependent services such as F5 Big-IP (APM Module) and Citrix NetScaler. The professional should be able to provide all the necessary support for Citrix Infrastructure including, but not limited to Citrix XenApp, Citrix User Profile Management, Citrix Federated Authentication Services and Citrix ADC (formerly known as Citrix NetScaler).
The ideal candidate should have proficiency in ITIL and other IT operations frameworks.  

Qualifications

Senior Citrix Engineer provides high-class troubleshooting and solutions to problems relating to Unit4’s Citrix platform. The individual maintains and monitors how the Citrix XenApp, applications on it, and co-dependent services perform.

Senior Citrix Engineer should demonstrate proficiency and be familiar with:

• 3+ Years of experience in Citrix Administration with multiple sites and farms.
• Fluent English, both written and verbal and to communicate technical concepts effectively.
• Advanced Microsoft Operating Systems skills
• Advanced technical and problem and application analytical Skills on XenApp 7.x.
• Knowledge of Citrix NetScaler SDX & VPX/ Storefront / Web Interface / Director / Citrix User Profile Management / Citrix Federated Authentication Service and the communication between them and the rest of the Citrix farm.
• Good understanding of Citrix Licensing.
• Capable to resolve the security-based problems related to Citrix Platform.

Preferred (not required)

• Sound knowledge of virtualization technologies Hyper-V, VMWare, Cloud – Azure.
• Knowledge on ICA HDX clients and possible connection scenarios to the Citrix XenApp farm.
• Knowledge and experience in the administration of Virtual Infrastructure.
• Sound knowledge of Active Directory Domain services, DNS, DHCP, GPO, OU and security group management.

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Job Description

As a DevOps Engineer you will:

• work with our Cloud Operations Engineers to contribute to new features and ideas.
• produce status reports detailing project activities.
• work with Service Delivery on problem remediation via automation and scripting
• work with cross-functional technical teams to extended automation capabilities
• identify and deploy internal process and automation improvements
• work as a Technical escalation point for the global Ops support team
• contribute to the development and maintenance of the existing Azure pipelines, Azure boards, and Git repositories, with a roadmap of key deliverables and timelines
• create and maintain detailed and accurate documentation, knowledge base articles.

Qualifications

• Excellent verbal and written communication
• Good Windows Server OS knowledge
• Advanced knowledge of PowerShell
• Good Knowledge of Active Directory
• Experience with JSON files
• Knowledge of Application deployment
• Continuous improvement mindset
• Attention to detail and a security-minded approach to solving problems
• Strong problem-solving skills. The ability to adapt and overcome is a must
• Ability to drive concurrent projects and initiatives while managing operational issues
• Comfortable working in hyper-growth environments
• Knowledge and experience with Azure Resource Manager templates (ARM)
• Knowledge on CI CD pipelines

Nice to have

• Azure Administrator certification
• Azure DevOps Engineer Expert certification

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Job Description

What you will do

• As a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
• To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
• Investigate, process and document application defects passed to the Technical Support team.
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
• Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
• To  comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• To investigate, document and present to the Customer Support Team Leader process improvements that enhance the customer experience.
• To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
• To eventually train and mentor less experienced members of the team around product knowledge, skills and processes.
• Work in a team environment to help and assist colleagues.

Qualifications

Must have:

• Strong communication, interpersonal skills and fluent in English (verbal and written)
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
• Previous experience of working in a Customer Support environment is an advantage
• Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service resulting in high CSAT and NPS scores
• Exhibits good analytical and problem-solving abilities
• Ability to manage your own time to prioritise workload and meet deadlines
• Friendly and professional manner with an enthusiastic positive approach to tasks
• Exhibit ability to use initiative and work alone but also exhibit ability to be a strong team player.
• Possess ability to work in a dual working environment
• Strong working knowledge of current Microsoft Windows Server operating systems
• Good knowledge of Windows Database server and SQL Server performance tools (eg. SQL profiler)
• Strong experience/understanding in the following areas:
  • working in a database-centric, client-server to web-enabled environment
  • implementation of new systems into existing infrastructures
  • Web API knowledge
• You possess the ability to write and understand SQL queries.
• You have knowledge of TCP/IP and fundamental networking concepts.
• Commitment to lifelong learning
• Pre-emptive proactive work to avoid the risk of customer escalation

Nice to have:

• Knowledge of the Unit4 ERP product and surrounding applications
• Knowledge or experience with ServiceNow
• ITIL knowledge
• Experience of Web Services
• Working with cloud enabled servers/technology

Your profile

• You should be self-motivated with a positive attitude
• You exhibit excellent analytical skills, approaching problem solving with a logical and solid methodology, with the ability to work under pressure
• You should exhibit excellent communication skills, carefully selecting the most appropriate method
• Ability to manage your own time to prioritise workload and meet deadlines
• Ability to remain calm under pressure and to be patient.
• You should possess the ability and motivation to self-teach in new areas and be prepared to pass on existing and new knowledge to other team members through guidance and/or internal training.
• You should have excellent time management skills

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Job Description

As an Associate FP&A, you will be responsible for sharing your knowledge with our customers. You act as a business partner and help our customers to improve their IT solutions and processes. The focus is on the successful implementation of the Unit4 Financial Planning & Analysis Software in customer projects.

Your projects will be across Europe, especially in the DACH and UK/I regions. You will learn new software, prepare and execute workshops, train users, discuss planning and controlling processes with the customer and translate the results into a software-based solution. You will work in teams to solve everyday and extraordinary challenges.

Do you like spreadsheets? you will love FP&A!
 

Your journey in Unit4

This is an opportunity to start a career in a forward-thinking technology company. We pride ourselves on our people-centric mindset keeping our employees and customers at the heart of everything we do. We believe that if you have the right attitude, we can teach you our software and show you why it is the best (in our humble opinion).

In Unit4 we like to give people challenges and opportunities. Your journey is very much up to you whether you continue a path towards an industry expert in consultancy, more towards technology or management we want to help you develop. We are also a truly international company, and you will have the opportunity to travel or even relocate to other locations as you gain more experience. If this sounds as awesome to you as it does to us, reach out and get in touch today. 

Qualifications

• You are currently working as a Consultant implementing Business Software solutions with knowledge of Services, Higher Education, Not for Profit or Public sector (not mandatory for the start as a junior).
• To meet our customers’ business requirements, you have a solid understanding of financial planning business processes.
• You love interacting with people and help organizations work smarter and more efficiently, enabling them to make the right decisions and capitalize on opportunities.
• You know your way around data, databases and SQL.
• You have strong business analysis skills as well as business acumen and strong communication in English while Dutch would be a great asset.

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Job Description

• Reporting directly to the Public Sector Sales Director, your role will be to develop a new business sales plan and strategy to win new license SaaS sales revenue in line with specific sales targets
• Taking ownership of your territory within the Public Sector
• Working closely with management, the pre-sales team, operations, partners and clients to ensure that effective proposals and plans are presented to customers and partners
• Utilise your sales leadership skills in order to align all virtual teams across Unit4 and our partners, to ensure successful outcomes
• You highlight business benefits that will be achieved by investing in our solutions
• You keep yourself up-to-date with all relevant technologies used by Unit4 and changes in the sector, including an appropriate level of understanding of the solutions we provide

Qualifications

• Solid track record in selling SaaS solutions, ideally in the ERP space
• A passionate new business (hunter) sales professional relentless in finding new opportunities
• Experience selling into the Public Sector is preferred but not essential
• A lively and enthusiastic personality, which you transfer onto your colleagues
• A true negotiator. You keep your and your client’s needs and wants in mind
• Individual Contributor with leadership qualities
• Mentor and guide sales teams as subject matter expert
• Experience selling to CxO suite
• Team player with solution sales motivation and helping customers solve their toughest challenges
• Bilingual in Canadian French and English

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Job Description

As an IT Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions.

What you will do:

• Process and solve cases incidents and service requests in a timely and qualitative way;
• Investigate, process and document application problems passed to the Application Support team;
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations;
• Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times.

Qualifications

• Qualifications

• Motivation to learn and explore
• Fluent English andDutch
• Problem solving skills
• Interest in new technologies
• Customer Focus

• Nice to have powers:

• Knowledge of SQL is an advantage
• Knowledge of Unit4 ERP / Unit4 Business World / Agresso

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Job Description

Place in the organization 

The IT Service Desk Engineer reports to the IT Support Manager

Purpose of the function 

The IT Service Desk Engineer is the point of contact for end users for operational questions, requests and problems regarding ICT services (incl. applications). Within the Service Desk, the IT Service Desk Engineer is responsible for first-line solutions to problems in the ICT services. As such, they are directly responsible for keeping the work environment of the end users productive. Tickets are coming in via different communication channels like Phone, Chat, Portal or mail. Most of the tickets will be submitted in a structured way via the IT Service Desk Portal. If the ticket cannot be resolved by the IT Service Desk Engineer, he/she will triage it to the right resolution group and will follow up.  

Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.  

The position is in Jakarta and mostly carried out between 12.00 - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.    

Output area’s  

1. Supporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network. 
2. As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.  
3. Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.  
4. Triage tickets to the relevant groups and follow-up 
5. Update the Service Now system with relevant information and   
6. Communication with end users and back-end departments 
7. Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage   

Qualifications

Job requirements  

1. ICT related Bachelor level of knowledge with focus on Microsoft technologies  
2. At least 1–2 years experience in IT support and experience in a similar function is an absolute pre. 
3. Excellence communication skills both oral, writing and listening in English.  
4. Analytical ability combined with IT knowledge and organizational knowledge (gaining during the first period of the job) in order to (let) solve tickets. 
5. Highly service oriented to customers in order to solve their issue and or request. Creating a high customer satisfaction is important. 

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Description du poste

We're excited to offer an outstanding opportunity at Unit4 for an Account Manager specializing in Existing Business within the Public Sector. Join our thriving and highly motivated Public Sector team, where you'll be responsible for:

• Engaging with various stakeholders across accounts to ensure exceptional customer satisfaction while continuously seeking avenues for account growth.

• Generating revenue by nurturing and expanding existing accounts.

• Effectively managing an existing client sales pipeline to meet targets.

• Acting as the primary point of contact for our clients.

• Ensuring all clients are informed about our dynamic and expanding product portfolio and identifying further opportunities for collaboration.

• Providing guidance to our on-premise customers for transition to the Cloud.

• Maintaining regular communication with clients through on-site visits, MS Teams meetings, and phone calls.

• Collaborating with Solution Consultants to identify and capitalize on new upsell and cross-selling opportunities.

• Updating CRM and operational software systems with all client interactions, information, and activities.

Join us at Unit4 and be part of a dynamic team driving innovation and success in the Public Sector!

Qualifications

• Proven experience in Sales or Account Management, preferably within the Public Sector.
• A strong track record of successfully selling (SaaS) products.
• Confidence and proficiency in communicating at decision-making levels, including with C-Suite executives.
• Demonstrated success in meeting and exceeding sales/account management targets.
• Proficiency in using CRM databases and effectively managing the sales cycle.
• Exceptional ability to build and maintain trusting relationships, with a strong orientation towards teamwork.
• A vibrant and enthusiastic personality that positively influences colleagues.

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