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41 exciting remote jobs on file from 2500+ top remote companies.

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A selection of jobs from the previous newsleterrs.

3d

Customer Success Manager - UK

InGoUnited Kingdom Remote

InGo is hiring a Remote Customer Success Manager - UK

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9d

Customer Success Manager, Public Sector

BenefitfocusRemote, United States

Benefitfocus is hiring a Remote Customer Success Manager, Public Sector

Description

About Benefitfocus:

Benefitfocus unifies the entire U.S. benefits industry on a single technology platform to protect consumers' health, wealth, property and lifestyle. With one out of fourteen Americans electing their employee benefits using our technology, and $49 billion of annual transactions taking place on our solution, we have the ability to ignite the entire ecosystem and have embarked upon a journey to evolve into a true platform company: connecting buyers with sellers. With fresh thinking and a view towards what’s next, we’re committed to evolving our platform to deliver a world-class consumer benefits experience that is powered by artificial intelligence and enables better decision making across the entire ecosystem.
 

Job Description:

The Customer Success Manager (CSM) is responsible for developing high-trust relationships with Benefitfocus customers, measured through customer satisfaction, relationship health and customer retention. The CSM provides continuity and ensures a seamless experience spanning all stages of the customer lifecycle. This role requires a strong understanding of benefits administration, technology (particularly SaaS), business process outsourcing and strategic planning. The Customer Success Manager is an extension of his/her customer’s team, helping them to drive their desired outcomes while maximizing the value of their Benefitfocus solution.

Responsibilities:

  • Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycle; Manage customer relationships to maximize desired outcomes for the customers while increasing customer satisfaction and retention.
  • Stay abreast of industry and technology trends; Educate and advocate for customers on the basis of these trends.
  • Demonstrate effective command of Benefitfocus governance and decision-making processes, products/solutions, organizational structures, and technology infrastructure.
  • Lead the internal Benefitfocus team on behalf of the customer, motivating the team, coordinating across departments, anticipating and addressing needs, and ensuring the highest possible quality of work generated by the team.
  • Drive annual open enrollment success with customers, partnering with each customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources.
  • Other duties as assigned.

Required Experience:

  • B.S. or B.A. required.
  • 8+ years’ experience in Customer Success, Account Management or related roles.
  • Industry knowledge and experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO.
  • Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity.
  • Focused on establishing, maintaining, and growing broad and deep relationships within each customer account.
  • Ability to uncover how a customer defines success and align that vision with the Benefitfocus solution to support a long-term mutual partnership.
  • Anticipate, identify, and meet customers’ needs.
  • Develop strategies that drive success through delivering value and insight relevant and unique to each customer.

Success Measures: The success of a Customer Success Manager is ultimately measured by their ability to drive the desired outcomes of our customers while maximizing the value of their Benefitfocus solution.

  • Customer Satisfaction: Ensure maximum customer participation in relationship and transactional surveys; follow established closed loop follow up processes to ensure resolution to any issue causing dissatisfaction.
  • Customer Retention Rates: Meet or exceed targeted customer retention metrics.
  • Regular and Proactive Communication: Participate in and drive quarterly business reviews to analyze support for each customer, agree on action plans for any outstanding issues to drive resolution, and provide insight on upcoming release features that will add value for the customer.
  • Open Enrollment Success: Drive the project planning for Open Enrollment and ensure that all milestones and key deliverables are accounted for and managed for a smooth OE experience for members and Employer partners.

**For internal applicants, this role is the equivalent of a CSM III, (IC7), role.**

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

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12d

Outbound Call Center Representative

IntelliPro Group Inc. is hiring a Remote Outbound Call Center Representative

Outbound Call Center Representative - IntelliPro Group Inc. - Career Page

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12d

Manager of Customer Support

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DealerOn, Inc. is hiring a Remote Manager of Customer Support

Manager of Customer Support - DealerOn, Inc. - Career Page

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14d

Customer Success Manager

iManageRemote
Ability to travel

iManage is hiring a Remote Customer Success Manager

Customer Success Manager - iManage - Career PageSo we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.  See more jobs at iManage

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17d

Client Success Manager

BlueVoyant is hiring a Remote Client Success Manager

Client Success Manager - BlueVoyant - Career Page
22d

Customer Success Manager - Canada

AcumaticaRemote
c++

Acumatica is hiring a Remote Customer Success Manager - Canada

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22d

Customer Success Manager - USA

AcumaticaRemote
c++

Acumatica is hiring a Remote Customer Success Manager - USA

Customer Success Manager - USA - Acumatica - Career Page
25d

Client Executive, Canada

3 years of experience ● azure

BlueVoyant is hiring a Remote Client Executive, Canada

Client Executive, Canada - BlueVoyant - Career PageAre you legally authorized to work in Ca

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26d

Customer Success Manager

remote-first ● c++

TeamDynami is hiring a Remote Customer Success Manager

Customer Success Manager - Career Page
27d

Technical Support Manager

WM ReplyKraków, Poland, Remote
Bachelor's degree ● B2B ● Design ● azure

WM Reply is hiring a Remote Technical Support Manager

Job Title: Technical Support Manager

Location:Hybrid working – Based in Kraków with the flexibility to work remotely.


Help empower millions to achieve more by joining a world-class Microsoft consultancy.


WM Reply are a global award-winning Microsoft consultancy. We work with the biggest names across all industries from Dyson to Sky and the Co-op Group. Our mission is to empower people to achieve more through technology. Specifically, we focus on Microsoft 365 and improving the employee experience through tools like Teams, Power Platform and SharePoint.


WM are part of the 9,000 strong Reply group with offices in London (HQ), Chester, Manchester, Milan, Frankfurt, Kraków, Chicago, and Auckland. Across all locations we believe WM has a very special culture – one that treasures the unique, breeds entrepreneurship and celebrates the geek.

 

We are seeking a Technical Support Manager to lead and grow our fantastic team in Kraków. 


This role requires a combination of management skills, hands-on technical expertise to support our clients with Modern Workplace (M365 & SharePoint) solutions, and the ability to identify and lead projects that enhance the overall support offering. 


30d

Customer Service Representative

The League is hiring a Remote Customer Service Representative

Customer Service Representative - The League - Career Page

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+30d

Customer Support Specialist

Unleash your potential TrackManVedbæk, Denmark, Remote
mobile ● qa

Unleash your potential TrackMan is hiring a Remote Customer Support Specialist

Do you have a passion for customer support? Do you thrive by working closely with customers across borders? Then, we can offer you an exciting opportunity.


At Trackman we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated customer service specialist.


As a customer support specialist, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and skillsets to resolve complex issues. You will provide technical support to end users in laptops, desktop, mobile devices, and TrackMan products. You will need strong problem-solving skills to be successful, and always aiming for the best customer experience.


Responsibilities include but are not limited to:

  • Provide assistance, advice, problem solving, and technical information to customers, with a positive and respectful customer experience.
  • Identification and troubleshooting of production-related incidents and problems. This includes detection of system, application, or performance degradation or unavailability, and ensuring a data-driven approach to incidents and problems.
  • Escalating and raising issues internally to ensure that all business-critical issues are timely handled.
  • Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems.
  • Document and accurately describe observed concerns and resolution methods to resolve issues.
  • Ensure that all communications are handled or forwarded internally in a timely manner.
  • Enter all customer interactions within our ticketing system and track progress on all issues to ensure timely response and resolution. As well as to ensure a data-driven approach with customer interactions.
  • Providing support, both to clients deskside and remotely. Notice that you might be asked for some possible light travel or on-site testing in the local area.
  • Other non-support job duties will be given based on experience and qualification.
  • Test TrackMan and TrackMan related software(s) then provide quality feedback to the QA department.
  • Prepare and provide routine reports, as well as taking part of sharing knowledgebase and giving inputs to procedures for best practice in support.
  • Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines.

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+30d

Client Success Manager

Beyond FinanceRemote

Beyond Finance is hiring a Remote Client Success Manager

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 300,000 clients on their path to a debt-free life.

While we’re proud of what we’ve already accomplished (over $2 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

Summary:

Managers are change agents that play a key role in crystal clear communication and tight execution.

Key Responsibilities

Performance Management

  • Responsible for the KPIs related to their group / operational area
  • Set goals for organization targets to KPIs for improvement across teams on a monthly / quarterly basis aligned to department wide objectives
  • Evaluate and inspect team performance within org against targets set monthly / quarterly, to determine if progress is on track.
  • Complete thoughtful bi-weekly reporting to leadership on team performance, action plans and relevant updates, in context of goals and targets set (on track, at risk, exceeding)
  • Where progress is not on track, understand opportunity areas, and drive performance  through action plans  (i.e. CSAT, AHT, Attendance, Adherence to schedule), including setting focus areas for Team Leads through cascading goals
  • Closely monitor day-to-day operations, as well as review and prioritize suggestions from Team Leads, CARE Team, and agents to proactively identify potential challenges that could impact business objectives and provide recommendations to remediate.
  • Identify key risks / roadblocks to their area of oversight, and proactively develops strategies, implements plans, or raises hand to flag additional support needed (e.g. Digital infrastructure insufficient for scale of operations in next 3-6 months)

Team Management & Coaching

  • Understand strengths and opportunities within team culture via 1:1s and skip levels. Partner with TLs to create action plans to address opportunities.
  • Responsible for training and success of TLs and proactively looks for ways to share their knowledge
  • Identify and solve problems independently, and working with others in the department as needed
  • Appropriately prioritize opportunities and work based on scale of business impact.
  • Review pipeline of talent and career development plans for team members, ensuring appropriate backfill and capacity for future expansion (e.g. which set of agents should be being high potential and trained up for CARE Team)

Communication, project management and process improvement

  • Is seen as a go to expert in their topic, and adds value to cross-team projects
  • Change agent within the department responsible to ensuring timely adoption of all continuous improvement initiatives
  • Close collaboration with CARE Manager on training and development opportunities
  • Active participation in daily performance meeting bringing in relevant perspectives pertaining to their area of domain
  • Relay important information, announcements, and updates to team leads.

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training

And finally, our team spirit and culture! Wecultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team.  No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

+30d

Client Success Manager

B2B ● salesforce

Second Nature is hiring a Remote Client Success Manager

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+30d

Personal Injury Client Intake Specialist

Price Benowitz LLP is hiring a Remote Personal Injury Client Intake Specialist

Personal Injury Client Intake Specialist - Price Benowitz LLP - Career Page
+30d

Customer Service Associate

salesforce ● Dynamics

HomeWorks Energy is hiring a Remote Customer Service Associate

Customer Service Associate - HomeWorks Energy - Career Page

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+30d

SAP ABAP Consultant

api

Westernacher is hiring a Remote SAP ABAP Consultant

SAP ABAP Consultant - Westernacher - Career Page

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+30d

Consultant

Ed.coRemote

Ed.co is hiring a Remote Consultant

Consultant - Ed.co - Career Page

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+30d

Support Specialist (Remote)

agile ● B2B

Simpletire is hiring a Remote Support Specialist (Remote)

Support Specialist (Remote) - SimpleTire - Career PageThe Bain Capital global team, which now operates in eleven offices on four continents, has made more than 1,100 primary and add-on investments that have generated consistently strong returns. Collectively, more than 10 percent of our private equity funds’ commitments come from our professionals, far in excess of industry convention and reflective of both our strong principal investor mentality and confidence in our ability to generate industry-leading

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