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A selection of jobs from the previous newsleterrs.

Blue Wire Software is hiring a Remote Mid Customer Success Manager

Job Description

In our worldwide market expansion initiative, we are in the process of assembling an exceptional customer success team, with our customers at the heart of our focus. Come join our team, and you will be responsible for:

  • Drive customer retention and growth by gaining a deep understanding of their business needs and proactively assisting them in achieving success.
  • Establish a consistent and meaningful line of communication with customers, becoming their advisor in utilizing our platform to meet their business goals.
  • Effectively demonstrate and communicate the return on investment (ROI) for our customers throughout their lifecycle. This includes conducting business reviews, Quarterly Business Reviews (QBRs), and personalized one-on-one interactions.
  • Act as the primary advocate for our customers within the company, representing clients needs. This input will be essential for shaping core product development, marketing strategies, and sales processes.
  • Take the lead in onboarding new customers, ensuring a smooth and productive experience. This involves providing comprehensive training to customers and guiding them in adopting platform features that guarantee the realization of value.

Qualifications

  • A minimum of 2 years of experience in customer success within the SaaS industry.
  • Proficiency in digital technologies with practical hands-on experience.
  • Exceptional verbal and written communication skills, coupled with strong organizational, collaborative, and detail-oriented capabilities.
  • Fluency in both written and spoken English.
  • Knowledge of digital marketing is advantageous.
  • Adaptability to thrive in a fast-paced startup environment, where versatility and agility are key.

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5d

Senior Customer Onboarding Manager

PostscriptRemote, Anywhere in North America

Postscript is hiring a Remote Senior Customer Onboarding Manager

Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization. 

Job Description

As Senior Customer Onboarding Manager, you will actively guide our largest customers through the Postscript setup process. You will be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Ultimately, your efforts will ensure that customers see a strong return in their first 60 days using Postscript. Your efforts will directly benefit our customers and contribute to our ambitious growth plans. Further, as a Senior member of the Onboarding team, you will help develop and grow junior team members . This position is fully remote. 

Primary duties

  • Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
  • Grow and develop junior team members and act as an escalation point
  • Consistently meet and exceed onboarding health targets
  • Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create a the most seamless onboarding experience
  • Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters

What We’ll Love About You

  • 5+ Years in a customer-facing role. Experience in SaaS, software or closely related tech preferred 
  • Experience project managing multiple priorities with Enterprise-level customers
  • Ecommerce or martech experience highly preferred
  • Demonstrated experience coaching and mentoring 
  • Demonstrated problem solving abilities, including with technical issues
  • Strong process-orientation and ability to drive a consistent and repeatable experience 
  • Experience in a high-growth, early stage environment preferred

What You’ll Love About Us

  • Salary range of USD $96,000-$112,000 base plus significant equity (we do not have geo based salaries)
  • High growth startup - plenty of room for you to directly impact the company and grow your career!
  • Work from home (or wherever)
  • Fun - We’re passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Flexible paid time off
  • Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

 

What to expect from our hiring process :

  • Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
  • Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
  • Virtual Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
  • Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
  • Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
  • Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
  • Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.

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5d

Customer Onboarding Specialist

NextRollSan Francisco, CA; New York, NY; Remote
B2Cc++

NextRoll is hiring a Remote Customer Onboarding Specialist

As our Customer Onboarding Strategist, you will report to our Manager of Customer Onboarding and be instrumental in onboarding and managing customers during their first 60 days with AdRoll. This role puts you at the heart of our customers' long-term growth strategy, providing education and support on various platform features including ads, email, and cross-channel measurement. This customer-facing role also requires close collaboration with AdRoll's new business sellers, account managers, and technical support teams. A strong focus on customer lifetime value, revenue goal attainment, strategic analytics, and efficient processes will be at the core of your success in this role.

This role is open in San Francisco, New York City, orRemotelocations.

Unsure that you check all the boxes? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.

The impact you’ll make:

  • Manage onboarding and support for the first 60 days of spend for active campaigns across 20-30 customers.
  • Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within the scope.
  • Ensure customers are maximizing the value of the platform through feature/best practice education.
  • Oversee the success of campaigns by providing recommendations on strategy, performance, and creative set-up.
  • Collaborate with cross functional teams to improve the overall customer experience by representing their voice, providing product feedback and recommendations.
  • Develop an extensive working knowledge of the AdRoll Platform, services, methodologies, and marketing strategies for a broad range of use cases and customer goals.
  • Performance in this role is evaluated based on customer retention, customer onboarding efficiency, and customer spend in the first 90 days

The skills you bring:

  • A minimum of 2 years having managed a book of business in a similar role, which may include: Account Manager, Customer Success Manager, or Customer Onboarding/Implementation Specialist.
  • A history of working towards a revenue quota or target.
  • Knowledge of the advertising and programmatic industry and its competitive landscape.
  • You are a strong communicator and highly analytical working with multiple stakeholders
  • You're adaptable, receptive to feedback and eager to learn new things
  • You're a team-player with a collaborative and innovative approach to work

Additional Information:

Minimum salary of $60,000 to a maximum salary of $92,400 + commission + equity + benefits. Up to 15 % commission will be paid quarterly based on achievement of sales targets.

The range provided is NextRoll’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors 

Benefits and perks:

  • Competitive salary and equity
  • 100% employee coverage for medical, dental and vision premiums
  • Short and long term disability benefits at no cost to the employee
  • Basic life and AD&D insurance at no cost to the employee
  • 401K Plan (Pre-tax and Roth)
  • 4 weeks of paid time off and work/life balance
  • Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
  • Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
  • Join a community of fellow Rollers as a member of one of our Employee Resource Groups 
  • Ample opportunities to volunteer with local organizations with NextRoll Gives Back
  • For additional benefits not mentioned, visit our Careers page

About AdRoll:

AdRoll is a marketing and advertising platform that helps B2C businesses grow revenue and optimize multi-channel campaign performance. Make web ads, social ads, and email work together and more effectively run, measure, and optimize your marketing efforts. Powered by industry-leading automation and personalization, the AdRoll platform’s machine learning analyses real-time advertising data to drive traffic and sales. AdRoll helps customers generate more than $246 billion in sales annually and has been used by over 140,000 brands since 2006. AdRoll is a division of NextRoll, Inc. Get started today at www.adroll.com.


We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. Learn more about our DEI impact via our DEI Annual Report on our Culture page. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  To request reasonable accommodation, contact candidateacommodations@nextroll.com.

 

#LI-Remote

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Renaissance is hiring a Remote Senior District Customer Success Manager

Job Description

We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Nearpod by Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal! The goal is to not only retain customers, but to ensure that they have an outstanding experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts and looks to drive successful implementations at scale while also achieving Renaissance’s business outcomes.

Territory: GA remote (must live in or near territory)

As a Senior District Customer Success Manager, you will:

  • Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals.
  • Build, lead, and leverage key partner relationships to build awareness across the entire district; and develop a communication cadence with customers to supervise account health and deliver excellent student learning outcomes.
  • Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey, anticipate customer needs, and adapt strategic plans according to metrics to achieve mutually beneficial long-term goals and desired outcomes.
  • Manage expansion sales process through qualification, needs analysis, product demonstration (in-person and virtual), negotiation and ability to sell benefits features.
  • Continuously self-educate about Nearpod’s products and solutions and the K-12 competitive landscape.
  • Actively seek to understand change and incorporate new processes and systems efficiently.
  • Curate success stories from districts to broaden Renaissance’s efficacy resources.

Qualifications

For this role as a Senior District Customer Success Manager, you must have:

  • You have a minimum of 1 years of education background preferred (classroom, tech coach, school admin) and/or CSM/education implementation/vendor role experience
  • You are able to operate in a highly efficient manner by balancing voluminous inbound requests with proactive outbound activities
  • You have strong technical skills; you like learning new software and techniques
  • You convey complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly
  • You are driven to exceed customer expectations
  • You’ve worked in a company doing Customer Success or similar customer-facing role
  • You have a background in Education and/or with SaaS companies
  • You have the ability to travel

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6d

Customer Success Manager

Applaudo StudiosSan Salvador, El Salvador, Remote

Applaudo Studios is hiring a Remote Customer Success Manager

Job Description

Build and maintain good and trustworthy relationships with Applaudo’s customers, with the unbiased premise of putting the customer first, and always pursuing strategic actions and decisions that help achieve customer engagement and business growth. 

  • Act as the primary point of contact, taking the lead on all matters related to customer account management, with a particular focus on business development, upselling, cross-selling, and growth within a software development context.
  • Cultivate and nurture robust, enduring client relationships to drive sustained business success.
  • Skillfully negotiate contracts and finalize agreements to optimize profitability.
  • Establish and maintain the role of a trusted advisor, fostering strong relationships with key accounts, customer stakeholders, and executive sponsors.
  • Ensure the punctual and successful delivery of our solutions, aligning them closely with customer needs and objectives.
  • Effectively communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders, emphasizing the business development aspects.
  • Innovatively expand business opportunities with existing clients and pinpoint areas for improvement to achieve and exceed sales quotas.
  • Forecast and meticulously track key account metrics, including quarterly sales results and annual forecasts, with a focus on growth and expansion.
  • Generate detailed reports on account status, providing valuable insights for decision-making.
  • Collaborate seamlessly with the sales team to pinpoint and capitalize on growth opportunities within the designated territory.
  •  Play a pivotal role in addressing challenging client requests and escalating issues as necessary, aligning with the business development and customer success goals.

Qualifications

Education: Desirable Bachelor’s degree in Marketing, Business Administration or Tech related fields 

Language: Advanced English 

Experience: 2+ years of professional experience as Customer Relationship Manager

Proven track record in roles such as Account Manager, Key Account Manager, or Sales Account Manager, with a specific emphasis on business development, upselling, cross-selling, and fostering growth in a software development company.

Extensive experience with CRM software, such as Salesforce, Zoho CRM, or HubSpot, along with proficiency in Excel.

Proven ability to manage multiple account projects simultaneously while maintaining meticulous attention to detail.

Robust leadership and people management skills, supported by relevant experience. 

Proficient in skilled negotiation techniques, particularly in a sales context. 

Sales experience, with a focus on Value-based selling. 

Proficiency in Excel and reporting skills. 

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reveleer is hiring a Remote Director, Customer Support

Director, Customer Support
Remote Opportunity

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

The Director, Customer Support, has responsibility for leading and overseeing all aspects of Customer Service. Primary objective is to ensure the delivery of exceptional customer experiences and support, ultimately driving customer satisfaction and brand loyalty. This role will engage and collaborate with cross-functional teams to develop and implement strategies that improve customer support processes, enhance service quality, and maintain a customer-centric culture within the organization.

Essential Duties and Responsibilities:

  • Provide leadership to a team of customer service managers, supervisors, and representatives.
  • Provide guidance, training, and performance feedback to ensure the team meets or exceeds customer service targets.
  • Foster a positive and inclusive work environment that encourages teamwork, motivation, and professional growth.
  • Execute a customer service strategy aligned with the assigned objectives.
  • Identify opportunities to enhance customer interactions and implement best practices to improve overall customer satisfaction.
  • Monitor customer feedback and implement initiatives to address inquiries and feedback effectively.
  • Deliver to the established department service level (SLA) measure and improve service performance.
  • Analyze key performance indicators (KPIs) to identify trends, areas for improvement, and operational efficiencies.
  • Implement processes to optimize customer service operations and streamline workflows.
  • Prepare and present regular reports on customer service performance, response times, and issue resolution rates.
  • Use data-driven insights to identify opportunities for service improvement and make informed business decisions.
  • Oversee the handling of customer inquiries, complaints, and escalations to ensure timely and satisfactory resolutions.
  • Collaborate with other departments, such as customer success, sales, data management, engineering, and product teams, to address customer needs and requests effectively.
  • Organize and conduct regular training sessions to enhance the customer service team's skills and product knowledge.
  • Implement ongoing coaching and performance improvement programs to enhance the team's capabilities.
  • Implement structured employee recognition.
  • Serve as an escalation point for resolving issues.
  • Perform root cause analysis of customer issues and implement solutions to resolve these issues permanently.
  • Implement quality assurance measures to uphold service standards.
  • Design and implement a comprehensive customer feedback loop to capture insights and sentiments at various touchpoints throughout the customer experience.
  • Other duties as assigned.

Supervisory Responsibilities:

  • Responsible for the overall direction, coordination, and evaluation of direct reports.
  • Carries out managerial responsibilities in accordance with the company's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and leading employees; addressing conflict resolution and providing workforce success opportunities for team members.

Education / Experience / Certifications

  • Bachelor's degree in business administration, customer service management, or a related field
  • Proven experience in a leadership role within customer service or a related field
  • Strong understanding of customer service principles, practices, and industry trends

Knowledge, Skills & Abilities Required

  • Demonstrated ability to develop and implement customer service strategies that align with organizational goals.
  • Proficiency in using customer service management tools, SFDC CRM software, and other relevant call center technology, specifically Jira Service Management
  • Analytical mindset with the ability to interpret data and generate actionable insights.
  • Capability to solve complex problems, utilizing strong critical thinking and decision-making skills.
  • Superior organizational skills and the ability to assemble resources needed to orchestrate multiple projects/activities and accomplish goals.
  • Model a collaborative leadership style with the ability to build partnerships and influence others into action.
  • Excellent verbal and written communications skills
  • Outstanding presentation and facilitation skills
  • Excellent interpersonal skills and consultative approach; tactful in dealing with people at all levels.
  • Strong sense of urgency, self-motivated and positive
  • Flexible and adaptable; able to work in ambiguous situations
  • Ability to actively lead change initiatives
  • Display highest ethical standards
  • Maintain the utmost level of confidentiality in dealing with sensitive information
  • Detail oriented, with the ability to multi-task in a fast-paced environment

What You’ll Receive:

  • Competitive Salary
  • Medical, Dental and Vision benefits
  • 401k plan with Employer Match
  • Generous PTO Plan

Salary Range: $130,000 - $145,000 / annually

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

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Handshake is hiring a Remote Strategic Relationship Manager

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

Your impact

As a Relationship Manager you are responsible for ensuring your education partners are healthy, happy, successful, and retained. 

You will create repeatable and reusable tactics for driving engagement across our university partners' teams, which could include everything from webinars, email nurture, product hooks, etc. You will channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success.

You will report to the Manager of Education Success, working closely with customer support, sales, and marketing to deliver a world-class customer experience and drive our business through renewals and expansions.

Your role

  • Product Knowledge

    • Answering questions regarding the Handshake product daily

    • Identifying, diagnosing, and helping customers resolve data health issues

    • Expanding and deepening product adoption and usage amongst your career center partners

    • Gathering, documenting, and sharing best practices on how university partners can better leverage the platform to drive student engagement

    • Deeply learning and understanding the career services space (operations, structure, and metrics) 

    • Consulting with university partners on their workflows to help them adapt their processes to the Handshake product and achieve student success

    • Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals

     

    Relationship Management

    • Owning the core and executive relationships and ultimate success for a defined segment of university partners

    • Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale

    • Implementing the program of recurring and on-demand touchpoints with partners

    • Transforming, deepening and leveraging relationships at varied levels with partners which may include developing collaborative programs, specialized meetups and tailored presentations upon request

    • Maintaining acute awareness of staff make-up at partner schools and ability to assist with the transition of new team members

    • Conduct on-site visits with all partners and engage in strategic small group gatherings (role requires minimum of 25% travel)

    Partner Success, Health, and Retention

    • Ensuring successful implementation for all new partners and partner offices in your book of business. 

    • Ensuring high and swift renewal rates. This may include the management of detailed contracts and security requests that are nuanced to each partner

    • Tracking detailed subjective health assessments to pair with data-driven account health score.

    • Collaborating with Handshake’s Product and Engineering Teams to ensure that customer needs are met in an efficient and timely manner. 

    • Understanding trends with your accounts via data reporting and dashboards and taking appropriate actions to keep account health high

    • Using Industry landscape, current HigherEd trends, historical relationship health and product to articulate/advice /suggest clear actions

     

    Operations and Marketing

    • Helping scale, develop, document and peer-train on internal processes to support users & peers

    • Assisting with content creation for marketing collateral to university partners

    • Developing the relevant topic, format and audience attendance for targeted programming (meetups) for key Education partners

    • Leading tailored presentations for select stakeholders on all 3 sides of the business (students, career services and employers). 

Your experience

  • Overview: This role will be specifically managing a book of business that consists of predominantly liberal arts schools and deep experience with this segment’s workflows, needs and nuances will be ideal. Additional desired qualifications include: Prior experience with the Handshake Product, commitment to travel 3-4 times per month to conduct onsites with partners and comfort with discomfort and an ability to devise creative solutions. 

    • Deep understanding of the higher education landscape and in depth product knowledge

    • Proven experience with SaaS and/or ability to quickly learn tech stack

    • Experience building relationships with customers and navigating complex or difficult conversations

    • Experience handling multiple simultaneous priorities

    • Excellent communication skills and strong executive presence

    • Ability to prioritize workload while maintaining high attention to detail

    • Ability to internalize changing messaging and rapidly incorporate into customer convos

    • Highly curious with “discovery” mindset 

    • High degree of technical aptitude

    • Ability to think critically and empathetically about the customer’s needs

    • Add value to a team environment by demonstrating enthusiasm and a collaborative spirit 

    • Adaptable to evolving business needs and willingness to contribute to process improvement 

    • Analytical, methodical approach to identifying challenges and measuring impact

Bonus areas of expertise

  • 4+ years of Career Services leadership experience

  • 2+ years of in-depth experience with the Handshake platform

Compensation range

  • $102,876 - $133,000 per year

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

About us

Handshake is the #1 place to launch a career with no connections, experience, or luck required. The platform connects up-and-coming talent with 750,000+ employers - from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, and nonprofits. In 2022 we announced our $200M Series F funding round. This Series F fundraise and valuation of $3.5B will fuel Handshake’s next phase of growth and propel our mission to help more people start, restart, and jumpstart their careers.

When it comes to our workforce strategy, we’ve thought deeply about how work-life should look here at Handshake. With our Hub-Based Remote Working strategy, employees can enjoy the flexibility of remote work, whilst ensuring collaboration and team experiences in a shared space remains possible. Handshake is headquartered in San Francisco with offices in Denver, New York, London, and Berlin and teammates working globally. 

Check out our careers site to find a hub near you!

What we offer

At Handshake, we'll give you the tools to feel healthy, happy and secure.

Benefits below apply to employees in full-time positions.

  • ???? Equity and ownership in a fast-growing company.
  • ???? 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
  • ???? Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
  • ???? Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
  • ???? Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career.
  • ???? Financial coaching through Origin to help you through your financial journey.
  • ???? Monthly internet stipend and a brand new MacBook to allow you to do your best work.
  • ???? Monthly commuter stipend for you to expense your travel to the office (for office-based employees).
  • ???? Free lunch provided twice a week across all offices.
  • ???? Referral bonus to reward you when you bring great talent to Handshake.

(US-specific benefits, in addition to the first section)

  • ???? 401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
  • ???? All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Winter #ShakeBreak, a one-week period of Collective Time Off.
  • ???? Lactation support: Handshake partners with Milk Stork to provide a comprehensive 100% employer-sponsored lactation support to traveling parents and guardians.

(UK-specific benefits, in addition to the first section) 

  • ???? Pension Scheme: Handshake will provide you with a workplace pension, where you will make contributions based on 5% of your salary. Handshake will pay the equivalent of 3% towards your pension plan, subject to qualifying earnings limits.
  • ???? Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year.
  • ???? Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco.
  • ????️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake UK employees.

(Germany-specific benefits, in addition to the first section)

  • ???? 25 days of annual leave + we have a Winter #ShakeBreak, a one-week period of Collective Time Off across the company.
  • ???? Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco once a year.
  • ???? Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
  • ????️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake Germany employees.

For roles based in Romania: Please ask your recruiter about region specific benefits.

Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com/careers.

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SuiteSpot Technology is hiring a Remote Technical Support Specialist

SuiteSpot Technology is looking for a driven, focused, Technical Support Specialist with a self-starter, entrepreneurial attitude to help enable our customers to achieve their operational business goals at scale. You will leverage SuiteSpot technology to engage with our growing number of customers and be responsible for best-in-class technical support, knowledge base and customer advocacy.

If this sounds like the right opportunity for you, apply today!

About SuiteSpot

SuiteSpot is a leading PropTech provider across North America. We were just named by Forbes as one of the top employers in our space. We are transforming the way rental real-estate is managed and operated at scale. Our maintenance operations and capital projects software eliminates waste, chaos, and unnecessary costs, making teams more productive, and properties more profitable.

Job Description

  • Support: Respond to incidents and provide technical assistance to end-users. Log all incoming incidents and requests as well as actions taken to resolve them. Experience with MongoDB and troubleshooting data intensive cloud systems is important.
  • Knowledge base: Maintain and improve knowledge of company-supported tools, applications, and reporting tools.
  • Validation: Help test new features in our cloud-delivered systems at all layers: Web UI testing, API endpoint testing and continuous integration systems

    Who you are

    • Experienced but yearning for more. You have 2-4 years of customer-facing/customer success/technical support, experience preferably in the B2B technology (SaaS), or solutions in a related discipline with average sales values at least in the low six figures.
    • Educator. You are able to quickly learn new technologies and explain software features and concepts to customers in a simple, succinct manner.
    • Great Communicator. You have concise, accurate, effective written communication skills. You get the information you need and convey the right information in a direct and pleasant manner
    • Problem Solver. You have the ability to understand complex customer requirements and how they can be addressed with the software solution.
    • Focused on Value. You focus time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
    • Self-assured. You are confident, assertive, and not easily discouraged. Colleagues respect you for your knowledge and ability to communicate clearly
    • Organized. You bring order to competing priorities and keep things clear, concise, and running smoothly.
    • Fun. You have a sense of humor and easygoing nature. (If you can dish it out as well as you can take it, you’ll thrive here.)

    Why SuiteSpot?

    • Proven technology ready to scale.
    • SuiteSpot is a fun place to work. We're a small team without big egos. We take our work very seriously but never take ourselves too seriously.
    • 5/5 star rating and excellent reviews on Glassdoor, & Monthly team social events (bowling, arcades, go-karting, team building, etc.)
    • Learning culture (we insist!).
    • Competitive compensation package
    • Medical, dental, and other health coverage
    • Remote work with a preferred location in Toronto, ON
    • Grow with us and be an early part of the success story!


    Only qualified candidates will be contacted directly.

      See more jobs at SuiteSpot Technology

      Apply for this job

      Bloomreach is hiring a Remote Senior Customer Success Manager - French speaker

      Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

      • Discovery, offering AI-driven search and merchandising
      • Content, offering a headless CMS
      • Engagement, offering a leading CDP and marketing automation solutions

      Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

       

      Currently expanding our Customer Success team, we’re looking for a new colleague as Customer Success Manager (CSM) for Central Europe. Could you be one of them?

      • Help top e-commerce businesses boost their performance.
      • Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.

      Your starting salary will be 2500€ per monthalong with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis,  you’ll become a core part of the Client Services Team.

      Tasks and responsibilities:

      As a Customer Success Manager you will be expected to:

      • Build long-term relationship with your clients
      • Act as a trusted advisor & industry expert able to challenge  the status quo
      • The role of CSM is to act as a guardian for both, client & Engagement product.
      • On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.
      • As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.
      • On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

      What we expect of the candidate:

      • 3-5 years of work experience. Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.
      • Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
      • Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
      • In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
      • Knowledge of e-commerce, marketing and the current trends in the industry.
      • Working proficiency in English, French & Slovak/Czech.

      Regional benefits:

      • Monthly lunch entitlement by up to 110€ per month
      • Pension scheme or Health insurance depending on region

      #LI-DU1

      More things you'll like about Bloomreach:

      Culture:

      • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

      • We have defined our5 valuesand the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

      • We believe in flexible working hours to accommodate your working style.

      • We work remote-first with several Bloomreach Hubs available across three continents.

      • We organize company events to experience the global spirit of the company and get excited about what's ahead.

      • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
      • TheBloomreach Glassdoor pageelaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

      Personal Development:

      • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

      • Our resident communication coachIvo Večeřais available to help navigate work-related communications & decision-making challenges.*
      • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

      • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

      Well-being:

      • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

      • Subscription to Calm - sleep and meditation app.*

      • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

      • We facilitate sports, yoga, and meditation opportunities for each other.

      • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

      Compensation:

      • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

      • Everyone gets to participate in the company's success through the company performance bonus.*

      • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

      • We reward & celebrate work anniversaries -- Bloomversaries!*

      (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

      Excited? Join us and transform the future of commerce experiences!

      If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


      Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

       #LI-Remote

      See more jobs at Bloomreach

      Apply for this job

      Convergint Federal Solutions is hiring a Remote Service Coordinator I

      Job Description

      In the role of a Service Coordinator at Convergint Federal | SigNet Technologies, you will play a crucial role in managing the service operations and coordinating resources to deliver exceptional customer service. This role requires exceptional organizational skills, effective communication, and a strong commitment to ensuring customer satisfaction.


      Value and Beliefs of this Role:
      The person in this role must provide world-class service to customers, colleagues, and
      communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily. In this role we want you to grow with us and deliver results as an exceptional Service Coordinator. This job requires a person who remains professional, organized, detail and task oriented, as well as precise, thorough, and collaborative.

      Key Responsibilities:
      Service Request Management:

      • Receive and log service requests from customers, ensuring accurate and detailed information is gathered to initiate service appointments.

      Resource Coordination:

      • Coordinate with service technicians, engineers, and other resources to schedule and dispatch them to customer sites.
      • Ensure efficient allocation of resources and minimize downtime.

      Customer Communication:

      • Maintain clear and consistent communication with customers throughout the service process.
      • Provide updates on service appointments, expected arrival times, and service completion.

      Documentation:

      • Maintain accurate and up-to-date service records, including service history, equipment details, and customer interactions.

      Inventory Management:

      • Monitor and manage service parts and inventory to ensure availability for service technicians when needed.

      Billing and Invoicing:

      • Assist in the preparation of service invoices, ensuring timely and accurate billing for services rendered.

      Quality Assurance:

      • Work closely with service teams to ensure high-quality service delivery and prompt issue resolution.

      Customer Satisfaction:

      • Proactively seek customer feedback and address any concerns or issues, aiming to achieve high levels of customer satisfaction.

      Reporting:

      • Generate and analyze service reports to identify trends, areas for improvement, and opportunities for cost savings.

      Compliance:

      • Ensure adherence to company policies, industry regulations, and safety standards in all service operations.

      Other Duties: Other duties assigned within reason of current role previously specified.

      Qualifications

      • High school diploma or equivalent; some college or relevant certifications preferred.
      • Previous experience in service coordination, scheduling, or customer service is a plus.
      • Strong organizational skills with attention to detail.
      • Excellent communication and interpersonal skills.
      • Proficient in using Microsoft Office Suite and service management software.
      • Ability to adapt to a fast-paced and dynamic work environment.
      • Customer-focused with a commitment to ensuring the highest level of service.

      Company Benefits and Perks:
      Convergint Federal fosters a supportive, accessible, and inclusive environment in which
      individuals of different backgrounds and identities can realize their maximum potential within
      the company. This role offers a variety of programs and exceptional benefits to our colleagues:
      - Company Holidays and Paid Time Off
      - Fun & Laughter Day Off
      - Medical, Dental & Vision Plan
      - Life insurance & Disability Plan
      - Wellness Program
      - 401K Matching Plan
      - Colleague Assistance Program
      - Tuition reimbursement
      - Competitive salary and compensation plan
      - Corporate Social Responsibility Day
      - And much more…

      See more jobs at Convergint Federal Solutions

      Apply for this job

      Samsara is hiring a Remote Enterprise Customer Success Manager - Remote US

      Who we are

      Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

      Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

      Recent awards we’ve won include:

      Glassdoor's Best Places to Work 2024

      Best Places to Work by Built In 2024

      Great Place To Work Certified™ 2023

      Fast Company's Best Workplaces for Innovators 2023

      Financial Times The Americas’ Fastest Growing Companies 2023

      We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

      Click hereto learn more about Samsara's cultural philosophy.

      About the role:

      Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. 

      Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within. 

      You should apply if:

      • You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
      • You thrive the most when solving problems:Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
      • You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
      • You are the architect of your own career:If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
      • You want to be with the best:At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

      Click hereto learn about what we value at Samsara. 

      In this role, you will: 

      • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform 
      • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value 
      • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals 
      • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
      • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
      • Serve as a mentor to the wider Customer Success and Support teams 
      • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices   

      Minimum requirements for this role:

      • 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
      • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence 
      • Experience supporting or working with technical products
      • Solutions-oriented with strong problem solving skills
      • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
      • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment 
      • Diplomacy, tact, and poise under pressure when working through customer issues
      • Bachelor’s degree from a 4-year institution

      An ideal candidate also has:

      • Strong bias for action, the ability to think big, with insistence on high standards
      • Experience serving and supporting large-scale business solutions at Fortune 500 companies
      • Thrives in an unstructured, fast-paced, and change-heavy environment

      Samsara’s Compensation Philosophy:Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles.  For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. 

      We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.

      The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
      $80,325$135,000 USD

      At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

      Benefits

      Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

      Accommodations 

      Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click hereif you require any reasonable accommodations throughout the recruiting process.

      Flexible Working 

      At Samsara, we haveadopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants.As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 

      Fraudulent Employment Offers

      Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

      Apply for this job

      Tomra is hiring a Remote Services Offering Manager

      Job Description

      As the Services Offering Manager, your primary responsibility is to drive regional services sales support, ensuring customer satisfaction and driving margin expansion. By deeply understanding regional needs, developing tailored solutions, and providing sales enablement tools and resources, you will play a pivotal prole in enhancing profitability and market presence.  

      You will be responsible for leading market research, service design and development, prioritising future service needs, and overseeing product development, pricing strategies, and the definition of service terms and conditions on a global scale. 

      Roles & Responsibilities:

      • Develop a new value-based service offering.
      • Manage and support the product end-of-life service process.
      • Support regional services sales bay understanding and addressing specific regional needs.
      • Conduct market research and analysis to refine and optimise services offerings.
      • Provide support and monitoring for existing products, including upgrades, TOMRA Care and day-to-day services.
      • Define global services price lists & terms and conditions to ensure consistency and competitiveness.
      • Develop and implement short-, medium- and long-term financial business priorities aligned with the overall strategy.  
      • Accurately plan and forecast business performance, resources, and finances.
      • Facilitate seamless collaboration with regional teams and cross-functional matrix structures, ensuring cohesive execution of sales strategies and service offerings globally, through effective communication skills. 
      • Promote a “Safety First” culture throughout the company, our customers, and our industry. 

        Qualifications

        About You:

        • Bachelor's Degree in Business Administration, Marketing, Finance, or a related field preferred. 
        • Experience in similar roles such as Aftermarket or Service Product Manager, Services or Aftermarket Sales, and Services Development is highly desirable.
        • Proficient in organising and managing clerical tasks, administration, control systems and financial resources. 
        • Skilled in developing team members and promoting a culture of continuous learning.  
        • Ability to empower and delegate effectively, encouraging autonomy and accountability. 
        • Demonstrate leadership and coaching attributes, to lead and develop a team.  
        • Excellent communication skills, both spoken and written, with fluency in English.  
        • Open and willing to travel across Europe and internationally.

        See more jobs at Tomra

        Apply for this job

        Bloomreach is hiring a Remote Senior Customer Success Manager

        Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

        • Discovery, offering AI-driven search and merchandising
        • Content, offering a headless CMS
        • Engagement, offering a leading CDP and marketing automation solutions

        Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

         

        About the Role

        Bloomreach is seeking a Senior Customer Success Managerto be the customers' advocate and key to a successful client partnership. All our Customer Success teams are focused on retention, customer satisfaction, and identifying new opportunities to expand our relationships with our customers to drive ‘win, win’ relationships. Customer Success Managers run a portfolio of accounts of varying sizes (number of accounts and ARR value), tiers and industries (e.g. retail, hospitality, subscription, finance). 

        What you'll do:

        • Build long-term relationship with your clients
        • Act as a trusted advisor & industry expert able to challenge the status quo
        • Act as a guardian for both, client & Bloomreach Engagement
        • On the client side, the CSM’s main role is to ensure that we deliver value to the client at every moment of the cooperation.
        • As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their client’s goals & strategy.
        • On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.
        • The CSM will run all required CSM duties including success planning, business reviews and status sessions
        • Ability to identify risk and manage ‘path to green’ and proactively engage all relevant stakeholders in the process
        • Independence, self-organization, ability to navigate ambiguous
        • Ability to discuss Content and Discovery pillars

        What you'll need:

        • 4-7 years in B2B and/or B2C SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role.
        • In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
        • Knowledge of e-commerce, marketing and the current trends in the industry.
        • Experience of leading teams and projects 
        • Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modeling, prediction.
        • Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
        • Understanding of technology around marketing cloud solutions.
        • Independence, self-organization, ability to navigate ambiguous situations.

        Excited? Join us and transform the future of commerce experiences.

        The base salary range for this position is $85,000-$130,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

        Regional benefits:

        • Health care including medical, dental, and vision insurance
        • 401k plan with employer contribution

        More things you'll like about Bloomreach:

        Culture:

        • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

        • We have defined our5 valuesand the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

        • We believe in flexible working hours to accommodate your working style.

        • We work remote-first with several Bloomreach Hubs available across three continents.

        • We organize company events to experience the global spirit of the company and get excited about what's ahead.

        • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
        • TheBloomreach Glassdoor pageelaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

        Personal Development:

        • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

        • Our resident communication coachIvo Večeřais available to help navigate work-related communications & decision-making challenges.*
        • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

        • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

        Well-being:

        • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

        • Subscription to Calm - sleep and meditation app.*

        • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

        • We facilitate sports, yoga, and meditation opportunities for each other.

        • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

        Compensation:

        • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

        • Everyone gets to participate in the company's success through the company performance bonus.*

        • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

        • We reward & celebrate work anniversaries -- Bloomversaries!*

        (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

        Excited? Join us and transform the future of commerce experiences!

        If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


        Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

         #LI-Remote

        See more jobs at Bloomreach

        Apply for this job

        Bloomreach is hiring a Remote Customer Success Manager

        Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

        • Discovery, offering AI-driven search and merchandising
        • Content, offering a headless CMS
        • Engagement, offering a leading CDP and marketing automation solutions

        Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

         

        About the Role

        Customer Success Managers at Bloomreach are the customers' advocate and key to a successful client partnership. All our Customer Success teams are focused on retention, customer satisfaction, and identifying new opportunities to expand our relationships with our customers to drive ‘win, win’ relationships. Customer Success Managers run a portfolio of accounts of varying sizes (number of accounts and ARR value), tiers and industries (e.g. retail, hospitality, subscription, finance). 

        What you'll do:

        • Build long-term relationship with your clients
        • Act as a trusted advisor & industry expert able to challenge the status quo
        • Act as a guardian for both, client & Bloomreach Engagement
        • On the client side, the CSM’s main role is to ensure that we deliver value to the client at every moment of the cooperation.
        • As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their client’s goals & strategy.
        • On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.
        • The CSM will run all required CSM duties including success planning, business reviews and status sessions
        • Ability to identify risk and manage ‘path to green’ and proactively engage all relevant stakeholders in the process
        • Independence, self-organization, ability to navigate ambiguous
        • Ability to  discuss Content and Discovery pillars

        What you'll need:

        • 2-5 years in B2B and/or B2C SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role.
        • In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
        • Knowledge of e-commerce, marketing and the current trends in the industry.
        • Experience of leading teams and projects 
        • Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modeling, prediction.
        • Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
        • Understanding of technology around marketing cloud solutions.
        • Independence, self-organization, ability to navigate ambiguous situations.

        Excited? Join us and transform the future of commerce experiences.

        The base salary range for this position is $70,000-$110,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

        Regional benefits:

        • Health care including medical, dental, and vision insurance
        • 401k plan with employer contribution

        More things you'll like about Bloomreach:

        Culture:

        • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

        • We have defined our5 valuesand the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

        • We believe in flexible working hours to accommodate your working style.

        • We work remote-first with several Bloomreach Hubs available across three continents.

        • We organize company events to experience the global spirit of the company and get excited about what's ahead.

        • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
        • TheBloomreach Glassdoor pageelaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

        Personal Development:

        • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

        • Our resident communication coachIvo Večeřais available to help navigate work-related communications & decision-making challenges.*
        • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

        • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

        Well-being:

        • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

        • Subscription to Calm - sleep and meditation app.*

        • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

        • We facilitate sports, yoga, and meditation opportunities for each other.

        • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

        Compensation:

        • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

        • Everyone gets to participate in the company's success through the company performance bonus.*

        • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

        • We reward & celebrate work anniversaries -- Bloomversaries!*

        (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

        Excited? Join us and transform the future of commerce experiences!

        If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


        Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

         #LI-Remote

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        UserTesting is hiring a Remote Senior Bilingual Renewals Manager

        We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

        A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

        The opportunity 

        The UserTesting Senior Bilingual Renewals Manager is focused on retention and growth of our existing accounts. The role consists of proactive activity for the renewal and retention of customers, as well as identifying upsell opportunities to existing customers. The position is key to managing the existing customer base and requires skills in sales, setting renewal strategy and independent decision making.  The Renewal Manager role will be measured both on Net Renewal Rate and Gross Renewal Rate of existing customers through renewal activities. A successful candidate will have sound sales experience, excellent business acumen with strong interpersonal and presentation skills with a strong customer focus and commitment to customer success and ability to work collaboratively in a teaming environment.

         These are some of the tasks that you will be involved:

        • Take ownership of renewal opportunities, forecasting, negotiation and engaging internal resources with the goal of closing renewals with growth prior to contract expiration
        • Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time completion 
        • Effectively partners with sales and CSM account teammates to deliver value-based pricing solutions that are both fair and allow for future expansion growth
        • Responsible for identifying upsell opportunities within customer accounts through consultative discovery conversations and partnering with a sales representative to maximize growth potential
        • Responsible for pipeline management of assigned accounts and accurate record updates in Clari/Salesforce daily
        • Communicate risk clearly and take the lead and/or coordinate with account team members in developing resolution strategy
        • Displays strong acumen for discovery and implements MEDDICC to better qualify the opportunity
        • Expert understanding of pricing models and how best to position to customers
        • Strong customer focus on service, satisfaction, enablement and success

         

        What we are looking for:

        • Great experience of SaaS (Software as a Service) experience (UX Research, Analytics, Data Visualization preferred) in an Account Management role across B2B accounts
        • Ability to drive compliant deals in accordance with the Bookings policy
        • Consistent Sales Performance of customer retention and meeting revenue targets
        • Strong problem-solving and analytical skills
        • Ability to create clear messaging to articulate and promote the business use cases of new technology
        • Able to collaborate across the Account Team
        • Experience working with Procurement and Legal teams on contracting processes.
        • Bi-lingual in French and English
        • Passion for web technologies and great user experience

        Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

         

        Perks and Benefits

        • Private medical and dental
        • Monthly wellness and telecommunications reimbursements
        • Work from home office equipment stipend
        • Professional development stipend
        • Flexible hours
        • Generous holiday entitlement
        • Mental Wellness Employee Assistance Program
        • Cycle to Work scheme 
        • Employee Referral Programme 
        • Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
        • Enhanced family leave 
        • Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read morehere! 

         

        To learn more about our team, culture, and customers, check out ourcareers page,company blog, andpress/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

        At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on:talentexperience@usertesting.com.If you need to speak to someone please ask!

        ******

        UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

        UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

        We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailingaskPeopleOps@usertesting.com.

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        Dobbs Defense Solutions, LLC. is hiring a Remote Call Center Representative II (Bilingual)

        Call Center Representative II (Bilingual) - Dobbs Defense Solutions, LLC - Career PageResumeSee more jobs at Dobbs Defense Solutions, LLC.

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        NoRedInk is hiring a Remote Customer Success Manager

        Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts.  We're looking for an experienced Customer Success Manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for successfully implementing NoRedInk within your district portfolio.

        In this role, you will:

        • Manage a territory of district-level NoRedInk Premium customers, building and maintaining strong relationships with all levels of stakeholders
        • Ensure NoRedInk is implemented with fidelity and the implementation and goals are aligned at the district level
        • Set usage and success metrics in collaboration with our customers
        • Hold regular executive business reviews with key stakeholders in partnership with the Account Manager
        • Monitor customer usage trends and optimize implementations to reach internal and external success goals
        • Leverage successful implementations as case studies and models for deploying best practices for our customers
        • Identify customer advocates and work with Marketing to collect testimonials and case studies
        • Partner with the Sales and Account Management team for expansion and new business opportunities
        • Use Salesforce to track renewal and expansion opportunities and activities
        • Identify opportunities for cross-selling NoRedInk’s other Premium offerings when appropriate
        • Work closely with an account manager counterpart to support renewal and expansion discussions
        • Exemplify NoRedInk’s mission and values in your day-to-day work

        About You:

        • You have 5+ years of ELA educator experience as a teacher, tutoring programs in schools, preferably in a leadership role
        • You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success
        • You're excited to travel approximately 30 days per year (for customer visits and team/industry events)
        • You have strong written and oral communication skills
        • You have familiarity with business tools such as Salesforce and Google Sheets
        • You’re organized, creative, and tenacious in making a difference for our customers
        • You want to work at a mission-driven startup with a talented team

        In the interview process, you'll be evaluated for either the Mid-Market or Enterprise Customer Success Manager role, differentiated by district size, account complexity, and revenue goals. We'll assess your qualifications to identify the best match and inform you of your potential placement and rationale throughout the process.

        Our salary ranges are based on factors such as expectations as laid out in the job description, internal parity, and individuals' experience and skills. Therefore, the on-target compensation range (OTE), inclusive of base and sales bonus, for Mid-Market is $85,000 - $105,000, and Enterprise is $105,000 - $125,000.

        NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

        What NoRedInk Offers:

        • A competitive salary and equity package in a well-funded startup with strong product-market fit
        • Excellent health, vision, and dental benefits (U.S. Only)
        • 100% remote work environment
        • Flexible PTO and paid parental leave
        • 401(k) (U.S. Only)
        • LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
        • Team retreats and events to connect with fun, talented coworkers
        • The ability to help millions of students and teachers and address a critical societal need

        About NoRedInk:

        NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

        Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

        NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

        *Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

         

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        Remote is hiring a Remote Scale Customer Success Manager

        About Remote

        Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

        Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

        All of our positions are fully remote. You do not have to relocate to join us!

        The position

        This is an exciting time to join Remote and make a personal difference in the global employment space as a SMB Customer Success Manager, joining our Customer Experience team.

        The Scale Customer Success Manager acts as the customer’s trusted advisor and advocate, at scale. The key to success in this role is to build and grow an ongoing healthy relationship with each customer and to preserve our current business and grow our customers into life-long partners.

        What this job can offer you

        • Responsibility for the customer journey, starting with customer onboarding and own client retention & expansion.
        • Ownership of client retention and expansion.
        • The challenge of upselling, cross-selling and managing campaigns and product promotion, as well as introducing new features to our clients.
        • The opportunity of Account Management and long term Customer relationship management.
        • Understanding of monitoring of customer complaints shared either directly by clients, sales, or internally by another team. You would reach out to provide assistance and help solve any concerns or problems.
        • The ability to collect customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
        • The opportunity to become a trusted partner to the customer for use-cases and product functionality, while ensuring delivery model is focused on quality and customer success outcomes. You can help educate and train customers on key information and processes to set them up for success.

        What you bring

        • 1-3 year’s experience in Customer Success / Sales ideally within a product and tech-focused environment.
        • Proven track record of growing and developing customers, with a keen ability to understand a client’s needs and suggest targeted solutions to further enhance growth opportunities.
        • Experience working with a large book of clients (200+).
        • Excellent attention to detail.
        • A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
        • Successful experience writing, speaking, and presenting to customers and stakeholders.
        • Fluent English, both written and spoken.

        Practical

        • You'll report to: Manager of Customer Success
        • Team: Customer Success
        • Location: Anywhere in the World
        • Start date: As soon as possible

        Remote Compensation Philosophy

        Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

        At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

        The base salary range for this full-time position is $22,880 USD to $77,240 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

        Application process

        Roughly 4 hours across 6 weeks

        1. (async) Small challenge
        2. Interview with recruiter
        3. Interview with team members (no managers present)
        4. Interview with future manager
        5. Prior employment verification check

         #LI-DNI

        Benefits

        Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
        • work from anywhere
        • unlimited personal time off (minimum 4 weeks)
        • quarterly company-wide day off for self care
        • flexible working hours (we are async)
        • 16 weeks paid parental leave
        • mental health support services
        • stock options
        • learning budget
        • home office budget & IT equipment
        • budget for local in-person social events or co-working spaces

        How you’ll plan your day (and life)

        We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

        You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

        If that sounds like something you want, apply now!

        How to apply

        1. Please fill out the form below and upload your CV with a PDF format.
        2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
        3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

        We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

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        Addepar is hiring a Remote Sr. Client Success Manager - Enterprise

        Who We Are

        Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 40 countries, Addepar’s platform aggregates portfolio, market and client data for over $5 trillion in assets. Addepar’s open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in Silicon Valley, New York City, Salt Lake City, Chicago, London, Dublin, Edinburgh, Scotland and Pune, India.

        *Marketplace and brokerage services provided by Acervus Securities, Inc., an SEC registered broker‑dealer and memberFINRA/SIPC.

        The Role

        The Client Engagement & Success Management (CESM) team at Addepar is responsible for the complete post-sales lifecycle of a client. Through strategic guidance and partnership, CESM ensures clients derive maximum value from the platform, leading to overall adoption success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

        The CESM Enterprise Team manages some of Addepar’s largest and most sophisticated clients, including wirehouses, broker/dealers, banks, private banks, and trust companies. You will become a trusted partner, deeply understanding and advising on their business, including their strategy, clients, services, team, and technology, and helping them increase the value they get from Addepar.

        This role works closely with the Account Manager, cross-functional R&D, and Services teams to effect change management and drive standard methodologies and utilization of the platform. You will be the client’s internal advocate, helping ensure an excellent experience, and capturing feedback on ways that Addepar can build the next generation of client-centric solutions.

        Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

        The current range for this role is $109,000 - $170,000 + bonus + equity + benefits.

        Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

         

        What You’ll Do

        • Cultivate long-term relationships with your portfolio of assigned clients, connecting with key business executives, the home office support teams, power users, and end-users using the platform day in and day out.
        • Develop a deep understanding of each client's goals, business requirements, and industry challenges, how they use their Addepar solutions to grow and meet their internal/end-client needs, and ensure account retention.
        • Provide strategic oversight during the entire client journey, including implementation, adoption, optimization, growth, and renewal; Ensure a seamless handover of knowledge and responsibilities where appropriate.
        • Develop success plans with clients, including mutually agreed-to objectives, timelines, and metrics.
        • Drive adoption and continuously provide education to clients on new features and the monthly release of enhancements to the software.
        • Knowledgeably discuss opportunities for Addepar services, solutions, and standard methodologies in a way that influences internal and external partners to drive outcomes from pre-sales to post-sales engagement.
        • Assist in the identification of new revenue opportunities for the Account Manager and participate in proposals to clients, including but not limited to:
        1. Scoping of new projects that subsequently lead to additional service hours or a service package.
        2. Introducing other Addepar products/partners for cross-selling.
        3. Understanding contractual commitments and opportunities for additional revenue.
        • Partner with the Account Manager to deliver business reviews to align on business priorities, optimization opportunities, and Addepar’s product roadmap, and to review product usage and adoption patterns and/or insights.
        • Be the voice of the client to Product, R&D, Support, Services, Marketing, etc., building strong working relationships with each area to ensure client success and consistency of engagement.
        • Build and maintain a high level of client happiness and reference-ability by successfully diagnosing a client's business operations and prescribing appropriate solutions and Services.
        • Share Addepar client success stories as well as client success frameworks and processes.
        • Develop/maintain technical and business knowledge of industry directions and trends.

        Who You Are

        • 10+ years in sales, client-facing, client success, and/or strategy roles working for or with financial or wealth management services firms such as wirehouses, broker/dealers, banks, private banks, bank trusts, or other types of large enterprise or consulting firms; Ideally, also worked with a technical product.
        • Proven record of translating business needs into technical utilization of available product solutions.
        • Strong analytical skills and rigor around bringing discipline, rules, thoroughness, consistencies, and a structured framework to processes and operations.
        • Knowledge of technology that helps you engage and have credibility with the R&D teams within Addepar and clients up to MD/C-Suite level.
        • History of success as a consultant, strategist, pre-sales, technical account manager, or equivalent driving organizational change and adoption efforts.
        • Experience building and maintaining strong relationships with senior executives, key influencers, decision-makers, and power users; executive presence and ability to effectively navigate and persuade all levels of an organization.
        • Track record of leading large, sophisticated projects and/or programs, preferably at a large enterprise firm.
        • Experience handling difficult clients or situations and can demonstrate successful outcomes or resolutions.
        • Strong verbal and written communication skills; Strong time management and prioritization skills.
        • Must be collaborative and work effectively within a team environment and cross-functionally across Addepar.
        • Ability to navigate data and people to find answers.
        • Independent, adaptable, and can thrive in a fast-paced environment.
        • Must be open to travel.
        • The ability to communicate in Spanish, Portuguese, or other languages is a plus.

        Our Values 

        • Act Like an Owner -Think and operate with intention, purpose and care. Own outcomes.
        • Build Together -Collaborate to unlock the best solutions. Deliver lasting value. 
        • Champion Our Clients -Exceed client expectations. Our clients’ success is our success. 
        • Drive Innovation -Be bold and unconstrained in problem solving. Transform the industry. 
        • Embrace Learning -Engage our community to broaden our perspective. Bring a growth mindset. 

        In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

        To ensure the health and safety of all Addepeeps and our prospective candidates, we have instituted a virtual interview and onboarding experience.

        We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

        PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to TAinfo@addepar.com.

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        NielsenIQ is hiring a Remote Customer Experience Specialist

        Job Description

        ABOUT THIS JOB

        You will be responsible for cooperating with our current retailers' clients, building up the partnership and the co-dependency between companies. You will assist clients in understanding retail trends, advise and consult in optimizing their marketing strategies to help their business grow and develop. You will own the deliverables, business issue analysis and solution integration with our coop retailers to secure strong engagement event up to C-suite level.

        A LITTLE BIT ABOUT YOU

        If you have this unique combination of strong communication and analytical skills this is the place for you. In fact, you’re a bit of a people person and feel energized by successful collaboration. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself. Curiosity, communication, and critical thinking drive your work- with a passion for storytelling being part of your DNA.

        Key Accountabilities

        • Proactively offer consultancy to retailers on market trends and identify points of improvement and development
        • Extract data, Analyze and present findings to key stakeholders within given deadlines
        • Independently discusses analysis design to best answer retailers' questions
        • Liaise with other teams as necessary (e.g. operations, off-shore partners, technology and data science) to solve client business questions and inquiries
        • Lead client meetings, building a story and final recommendations for a C-suite audience
        • Provide training to clients on Nielsen tools and solutions
        • Coordinate between Nielsen departments and client stakeholders to ensure that developments are identified and implemented efficiently and smoothly
        • Continue to broaden knowledge of client business issues and needs, Nielsen services and broader industry

        Required Skills

        • Experience in FMCG/Retail sector is a plus
        • Business acumen and good knowledge of the market dynamics
        • Analytical mind and excellent presentation skills
        • Effective communication & visualization skills
        • Knowledge with Microsoft Excel, PowerPoint and data analysis while feel comfortable working in a digital enabled environment
        • Strong Organizational & interpersonal skills
        • Ukrainian- native/ fluent
        • English - upper intermedium

        Education & Experience Requirements:

        • University degree or equivalent experience
        • Strong analytical mind and excellent numerical skills

        We offer you:

        • A diverse work environment 
        • Learning achievement academy
        • Global exposure and engagement
        • Ongoing career growth and skill development 
        • Engaging and challenging work within our portfolio of global clients
        • Culture of performance-based rewards

        Qualifications

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