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A selection of jobs from the previous newsleterrs.

Raycon, Inc. is hiring a Remote CX Associate

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Netfor, Inc. is hiring a Remote Remote Customer Service Representative-Government

Remote Customer Service Representative-Government - Netfor, Inc. - Career Page To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be

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DealerOn, Inc. is hiring a Remote Customer Success Manager I

Customer Success Manager I - DealerOn, Inc. - Career Page

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Paul Davis Restoration, Inc. is hiring a Remote Helpdesk Supervisor

Position Summary
Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 330 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.  Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com].  In our business, training of local marketing professionals is critical to the continued success of the Network.  

We are seeking a seasoned IT Helpdesk Supervisor with a proven track record in leading helpdesk teams and delivering exceptional technical support. The ideal candidate will have a deep understanding of Microsoft Active Directory, Azure, and Zen Desk helpdesk software. The Helpdesk Supervisor is a member of the Business technology team and will supervise helpdesk staff while completing tier III helpdesk tickets in our helpdesk software.  

Essential Duties/Responsibilities

  • Leadership & Supervision: Oversee the daily operations of the IT helpdesk team, ensuring timely and effective support to all end-users.
  • Technical Expertise: Provide advanced troubleshooting and problem resolution, especially in areas related to Microsoft Active Directory, Azure, and Windows.
  • Training & Development: Mentor and train helpdesk staff, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively.
  • Process Improvement: Continuously evaluate and improve helpdesk processes and procedures to enhance efficiency and user satisfaction.
  • Reporting: Generate regular reports on helpdesk performance, ticket resolution times, and user feedback.
  • Vendor Management: Liaise with software and hardware vendors, ensuring that all IT resources are up-to-date and functioning optimally.
  • User Training: Conduct regular training sessions for end-users, promoting best practices and ensuring optimal utilization of IT resources.
  • Participate in weekly GS&R meetings with your manager 
  • Attend and participate in company-wide training and meetings 
  • Other duties and projects as assigned 
Competency – Knowledge, Skills and Abilities:

  • Knowledge of Microsoft Office applications (Teams, Outlook, Word, Excel, Sage Intacct, One Drive, SharePoint, PowerPoint)
  • Minimum of five years’ experience in a helpdesk supervisory role.
  • Expert knowledge of Microsoft Active Directory, Azure, and Windows.
  • Extensive experience with Zen Desk helpdesk software.
  • Ability to work independently and as part of a team
  • Ability to conceptualize and be self-driven
  • Excellent analytical and problem-solving skills, and attention to detail a must. 
  • Stress management and composure skills
  • Ability to create reports and documents 
  • Ability to follow processes and procedures pertaining to the department and company  
  • Excellent troubleshooting and problem-solving skills.
  • Strong leadership and team management abilities.
  • Excellent verbal and written communication skills.
  • Ability to work independently and make decisions
  • Ability to work under specific time deadlines 
  • Ability to pass and maintain a satisfactory background check
  • Ability to maintain a high level of confidentiality 
  • Ability to follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
Required Education and Experience 
 
  • Minimum of five years’ experience in a helpdesk supervisory role
  • Tier III helpdesk ticket troubleshooting
  • Zen Desk usage
  • Bachelor’s degree in information technology, computer science, or a related field is preferred

Preferred Education and Experience
 
  • 5+ years' experience on a helpdesk
  • 5+ years’ experience leading a team
  • 1+ years’ experience with Microsoft support
  • 1+ years’ experience with Zen Desk
  • 1+ years’ experience with remote desktop support
Physical Requirement 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
•     Must be able to stay in a stationary position up to 100% of the time 
•     The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
•     Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer
•     Must be able to observe and perceive information on a computer and documents 
•     Must be able to communicate and converse with customers over the phone 
•     Occasionally will lift up to 10lbs
•     Ability to safely operate a company vehicle  
 
Work Environment  
 
The employee will be working in a corporate office environment. Most work will be conduct over email, video conferencing, and telephone. The successful person must be productive with minimal supervision.
 
Travel   
 
This position may require up to 10% travel.  This position may require travel for company meetings/events and trainings.   
 
Reasonable Accommodation for Disability   
 
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
 
The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.
 
Disclaimer    
 
Paul Davis Restoration is an equal opportunity employer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Compensation: $80,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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Assembly is hiring a Remote Customer Success Manager

Customer Success Manager - Assembly Industries - Career Page

RevenueWell is hiring a Remote Manager, Customer Onboarding

Manager, Customer Onboarding - RevenueWell - Career Page $('[data-track-share-click]').click(function () { googleTagManager.push({ 'event': 'gaEvent', 'eventCategory': 'Share Job', 'eventAction': 'Click', 'eventLabel': $(this).data('track-share-click') + ' Share'

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Help At Home is hiring a Remote Customer Support Assistant

Customer Support Assistant - Help At Home - Career Page

Help At Home is hiring a Remote Customer Support Specialist

Customer Support Specialist - Help At Home - Career PageAmerican Indian or Alaskan Native

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Brandmuscle is hiring a Remote Client Success Account Manager

Client Success Account Manager - Brandmuscle - Career PageAssist with critical requests or issue

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Netfor, Inc. is hiring a Remote Remote Technical Support Representative

Remote Technical Support Representative - Netfor, Inc. - Career Page

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HostPapa is hiring a Remote Senior Technical Customer Care Representative

Senior Technical Customer Care Representative - HostPapa - Career Page
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  • Brightside is hiring a Remote Client Success Manager

    Client Success Manager - Brightside Health - Career Page

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    Emazing Group: EmazingLights / iHeartRaves / INTO THE AM is hiring a Remote Customer Support Manager

    Customer Support Manager - Emazing Group: iHeartRaves / INTO THE AM - Career Page (function(d, s, id) { var js, iajs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)){return;} js = d.createElement(s); js.id = id;js.async = true; js.src = "https://apply.indeed.com/indeedapply/static/scripts/app/bootstrap.js"; iajs.parentNode

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    AmpiFire is hiring a Remote Senior Solution-Driven Customer Support Specialist

    Senior Solution-Driven Customer Support Specialist - AmpiFire - Career PageSee more jobs at AmpiFire

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    Cenno is hiring a Remote Client Engagement Specialist

    Client Engagement Specialist - Cennox - Career Page

    Nationwide Inbound Inc. is hiring a Remote Customer Service Representative

    Your Impact:
    As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, connecting customers with services that add value to their lives! Don’t worry about being an expert yet- we’ll equip you with all the knowledge and training you need. You’ll identify the unique needs of each customer, match customers with products and services, exercise emotional intelligence and leave the customer with peace of mind that they found the right solution that provides maximum value to their situation.


    A Day in the Life of a Customer Service Representative:
    • Communicating with customers through inbound calls – that’s right, no cold calls or telemarketing!
    • Identifying customer needs through active listening and displaying empathy.
    • Using multiple computer systems to research and schedule essential services (and in some cases, providing price points that meet the needs of the customer. Using dual monitors will be necessary).
    •  Following each client’s guidelines and protocols.
    • Creating a “WOW” factor in every interaction through utilizing exceptional communication skills, exercising call control and ensuring efficiency.
    • Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators.

    Why Choose Us:
    Working with Nationwide Inbound comes with benefits like:

    • Seasonal Overtime Opportunities
    • Refer-A-Friend bonuses
    • Flexible scheduling options
    • Career advancement in a fast-growing organization. (We promote from within, offering many internal growth opportunities). 
    • Professional-oriented culture where you’ll make lifetime connections.

    What it Takes to Succeed in this Role:

    • High School Diploma or equivalent.
    • We operate 24/7 and offer a variety of scheduling options, but there is some flexibility offered as business needs change.
    • Strong computer skills including use of multiple programs required. Must be able to pass a 27-30 WPM typing test and a customer service assessment.
    • Sales, customer service and/or call center experience preferred, but not required
    • Demonstrate empathetic and friendly nature in every interaction.
    • Be self-motivated and have the ability to train and work independently.
    • You are result-oriented and enjoy setting and achieving your goals

    We are Nationwide Inbound:
    Nationwide Inbound Inc. is a full-service customer contact center that provides professional, cost-effective services to companies of all sizes. Over 25 years ago, we began as a single-seat answering service. Today, we have grown immensely all while earning the trust of hundreds of companies across North America. We have extensive experience in the Home Service industry, and provide quality service for over 50 other industries as well. From day one, our goal and driving force has been to assist businesses with the highest quality of customer support.

    Flexible work from home options available.





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    The League is hiring a Remote Customer Service Representative

    Customer Service Representative - The League - Career Page

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    RxAnte is hiring a Remote Client Services Manager - Remote

    Client Services Manager


    Company Overview:

     

    Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people’s health by helping them get more from medicines.  A rapidly-growing tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.  RxAnte launched Mosaic Pharmacy Service in 2019, a wholly-owned subsidiary designed to offer pharmacy and chronic care management services for our clients’ most medically complex and vulnerable members. Using data, advanced analytics, specialized software and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.

     

    Job Profile

     

    The Client Services Manager is a trusted partner and point of contact for RxAnte's health plan clients. This position reports to the VP of Client Services. The ideal candidate will partner closely with teammates in client strategy and operations; coordinate internal RxAnte teams such as Data Services, Product Management, and Client Analytics; and deliver operational excellence, lead day-to-day client interactions and operations, and support value, customer happiness, and corporate success.

    You will listen to, learn from, and respond to client priorities and inquiries. This foundational relationship will help identify areas of improvement in RxAnte’s core services: analytics, intervention strategy, program operations, and performance evaluation, so that we may continue to consistently deliver value. You will support the operational and relationship components of several ongoing or new client programs and will be a specialist on issues and details surrounding the client programs, including: intervention strategies, relationship maps, operational schedules, key contacts, and performance measures.

     

    Specific responsibilities include:

     

    • Understand and manage client objectives, expectations, and timelines by communicating regularly with internal team members, and acting as an internal and external project manager who ensures successful tracking and delivery of client goals across key financial, clinical, operational, and service capabilities
    • Maintain an understanding of RxAnte’s capabilities/vision, and effectively communicate all relevant offerings to the client, identifying upsell opportunities
    • Gather and analyze insights to identify trends and areas of success and improvement, resolve root cause issues, build work plans, and develop quality output for internal and external constituents
    • Support the design, build, implementation and ongoing management of new products, clinical programs and/or support for client initiatives and play an active role in growing client relationships
    • Nurture in-depth relationships with vendors and sub-contractors, to address issues as they arise in an effective and timely manner, raising to senior management as appropriate
    • Achieve a high rate of client retention and stated revenue targets for existing clients
    • Be responsible for all aspects of client deliverables, including coordination with technical and analytic teams, identification of potential issues, risk mitigation, and entering and tracking of tasks in company project management software
    • Communicate client goals and critical initiatives to the internal RxAnte teams, including coordinating across departments by scheduling and facilitating meetings as needed to share product development feedback and input
    • Administer an annual program planning process for each client and continually work to ensure successful completion of that plan to achieve relationship and financial goals

     

    Skills/Abilities

     

    • Healthcare experience and domain expertise, especially with health plans, Medicare Advantage, Medicaid, and quality or performance measurement
    • Consistent track record of creating, maintaining, and enhancing customer relationships and communicating optimally with senior management
    • Propensity toward curiosity, analysis, problem solving, and/or strategic insight; and a bias toward action, idea execution, and/or answer-seeking
    • Periodic travel to RxAnte offices and client sites is required
    • Comfort in and adaptability with a fast-paced, dynamic environment while maintaining focus on key goals
    • Results-oriented with ability to prioritize and run multiple projects simultaneously and manage a team to consistently meet timelines and client expectations
    • Excellent written and oral presentation skills with the ability to engage, build credibility, and create trust across all levels of an organization
    • Willingness and ability to work collaboratively across functional teams and with team members at various levels

     

    Education/Experience

     

    • Bachelor's degree in a related field
    • 3-5 years of experience in a similar client-facing role


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    Right at Home of Southern Pennsylvania is hiring a Remote Customer Service And Sales Support Representative

    Customer Service And Sales Support Representative - Right at Home of Southern Pennsylvania - Career Page

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    Linjer is hiring a Remote Customer Success Manager

    Customer Success Manager - Linjer - Career Page

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