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A selection of jobs from the previous newsleterrs.

Experian is hiring a Remote Senior Customer Success Manager, Agency

Job Description

What you’ll be doing

The Sr. CSM will be responsible for retaining and growing current agency relationships. The role will work internally with key stakeholders to build out a GTM strategy that utilizes Experian’s key products and relationships to scale our agency vertical.

  • Responsible for proactively managing the day-today-relationships within an assigned set of clients and prospects   
  • Work hand in hand to support Account Executive across your shared book of business  
  • Responsible for engaging and supporting client contacts to ensure the seamless execution of services, expanding business relationships, and also driving growth and upsell opportunities within the existing account base.   
  • Manage the daily “quarterbacking” of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments  
  • Serve as the internal voice of your clients and become a go to resource internally and externally  
  • Liaison with many teams across the business including Technical Account Teams, Marketing, Product, Privacy & Compliance, Contracts, Sales teams and other Business Units.    

Develop a deep understanding of Experian products and be able to quickly understand a partner’s role in the ecosystem and how we expand together  

    Qualifications

    What your background looks like

    • Thrive in an environment where you have multiple clients across agency type and social platforms  
    • Managing partnerships and creating opportunities to expand both the human and the commercial relationship comes second nature  
    • You’re a self-starter, love balancing your own priorities, and excel in managing expectations internally and externally to ensure deadlines are met  
    • You love to raise your hand and take on new opportunities and challenges 
    • You love to collaborate with multiple teams internally and externally  
    • You’re curious and always looking to stay ahead of the trends in the ad-tech/mar-tech ecosystem  
    • Experience working across the “LUMAscape”, including but not limited to DSP’s, Data Marketplaces, Social Platforms, ATV and beyond  
    • Experience working with agencies or for an agency 
    • Bachelor’s Degree from a four-year university  
    • Ability to travel 20% (client meetings, internal events and networking) 
    • 5-10 years online advertising experience required; Minimum 3 years’ experience as a Partner Manager, Customer Success Manager, or Account Manager  

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    Expeditors is hiring a Remote Ground Network Services Manager

    Job Description

    In this role you will be responsible for the development, implementation, execution, and administration of the Ground Network Services Gateway operations in Hostivice and all connected domestic and international line hauls.

    Main Responsibilities:

    • Strategic analysis of the ground transportation marketplace, competitors, suppliers, and trends
    • Supporting and maintaining ground linehaul routings, schedules, and network development
    • Supporting linehaul procurement, service provider contracts and statements of work
    • Responsible for ground network service performance, key performance indicators and ad hoc capacity
    • Identify potential capacity constraints in the scheduled network
    • Responsible for establishing linehaul budgets and strategies to attain targets
    • Create and maintain internal costing models for cross product development 

    Qualifications

    Expectations:

    • Minimum 5+ years’ experience in a ground network operation developing / managing linehual transportation
    • Bachelor degree in Supply Chain, Transportation, Logistics or similar field or equivalent required preferred
    • Global Logistics Industry knowledge
    • Hazardous materials certification (preferred)
    • Czech language as mother tongue
    • Fluent in English 
    • Good computer skills (Excel, Word)
    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

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    6sense is hiring a Remote Senior Customer Success Manager, Enterprise

    Our Mission: 

    6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. 

    Our People: 

    People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. 

    We want 6sense to be the best chapter of your career. 

    The Role: 

    Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy and when.  As a Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for enterprises like Cisco, Dell, Zendesk and Box.  We will trust you to own high profile customer relationships, ensure customer adoption delivers measurable results and create a culture of customer success at 6sense.

    The Responsibilities: 

    We’re in the high growth stage of building our customer success team. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses and what 6sense means to their success and who can think critically about driving customer growth and building our organization.  This is a unique opportunity to help shape and accelerate our success.

     As an Enterprise Customer Success Manager, you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers.  Responsibilities include

    • Partnering with a 6sense technical CSM to manage customer onboarding, product rollout and training
    • Working closely with customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense
    • Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn
    • Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense
    • Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content
    • Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements 

    Customer Success Managers will represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success.

    • Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap
    • Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral
    • Identify opportunities for continuous improvement - within accounts, across CS team and across 6sense
    • Ability to juggle multiple projects, prioritize, and scale 

    We are creating a different kind of company.  If this sounds like a breath of fresh air and a place where you’ll thrive as you take your success to the next level, we should talk!  

    Your Experience:

    • 5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions
    • Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
    • You have led projects from conception to closure, and have experience leveraging internal resources to get things done.
    • Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus
    • Strong analytical and communications skills 

    Base Salary Range: $117,00 to $179,400. The base salary range represents the anticipated low and high end of the base salary range for this position.  Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

    Our Benefits: 

    Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. 

    We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. 

    Equal Opportunity Employer: 

    6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries tojobs@6sense.com. 

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    Vidyard is hiring a Remote Customer Success Manager

    At Vidyard, we make life easier for sellers, marketers, and corporate communicators. Our video messaging tools, digital sales room platform, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

    About the Role

    Vidyard is looking for a Customer Success Manager to join our Customer Success team. Reporting to the Manager, Customer Success you will ensure customers gain the full value of the Vidyard platform throughout their entire lifecycle by being the main point of contact for small to medium key accounts customers in our customer base. This includes managing and establishing senior-level relationships within your assigned book of business to build advocacy for Vidyard within our customers’ organizations while driving adoption. 

    This is a remote role open to candidates located in Canada.

    About the Team

    This role will sit on our team of 6 CSMs and CSAs, working with a varied customer portfolio across North America and EMEA. We work to ensure the fastest possible time to value for our customers after they have purchased a Vidyard solution, as well as to ensure our customers continue to receive value from their investment over the life of our partnership. We are accountable for delivering predictable results to our business, acting as the voice of the customer within the company, and putting the customer at the centre of all of our efforts.

    What You’ll Work On

    • Assist with the implementation of Vidyard for new customers helping them to reach critical adoption milestones
    • Regularly assess the health of customer accounts to highlight key opportunities and potential growth areas concerning video
    • Serve as the customer advocate to ensure product feedback is passed to the development team
    • Work with the technical support team to ensure customer issues are addressed, and support materials are accessible
    • Share best practices and strategies for managing, publishing, optimizing and tracking video content
    • Help to create, manage and implement customer success initiatives (coordinate with other teams as required), including:
      •   Customer newsletters
      •   Totango tracking
      •   User nurture emails and new feature announcements
      •   Surveys
    • Client services – Coordinate video migrations, account organization, custom development efforts and more )

    As a Customer Success Manager You Can Expect to:

    • Learn the Vidyard product top to bottom to ensure you can support customers in their video strategy 
    • Work with customers ranging from Series A startups to large industry players.
    • Collaborate with departments like Sales, Customer Support, Product, Legal, Finance, Marketing
    • Problem-solving complex customer needs to drive the best results for both the customer and for Vidyard
    • Progress along individual contributor or leadership career paths depending on your career objectives

    What You’ll Bring to this Role and Your New Team:

    • 3+ years experience in a customer success or account management role 
    • Previous experience in a B2B SaaS environment is preferred
    • Excellent problem solving skills
    • High degree of resourcefulness, flexibility and adaptability
    • Excellent verbal, written and interpersonal communication skills
    • Experience managing relationships with multiple enterprise level accounts
    • Ability to discuss business needs and goals with all levels of customers
    • Ability to learn quickly in a fast paced environment and balance multiple projects

    Our Tech Stack

    • Vidyard
    • G Suite
    • Salesforce
    • Totango
    • Gong
    • Looker

    Job descriptions can be overwhelming. At Vidyard we are motivated to drive change together and deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

    As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

    What You’ll Love About Vidyard:

    • Competitive pay
    • Comprehensive, flexible benefits on day one*
    • Wellness allowance to spend on what's important to you 
    • Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
    • Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
    • Allowance to support your ongoing growth and development
    • Parental leave top-up
    • Paid volunteer hours
    • Employee resource groups to empower and drive change at Vidyard and in our communities
    • RRSP match*
    • Stock options
    • Flexible holiday program
    • Home office stipend 
    • Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

    *Benefits described are Canadian specific.

    We thank all applicants for your interest in Vidyard. Only those applicants selected for an interview will be contacted. Unsolicited resumes from Agencies will not be accepted.

    Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at recruitment@vidyard.com.

     

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    Square is hiring a Remote Customer Success Advocate, French/English

    Job Description

    We started with a simple idea—that everyone should be able to accept credit and debit cards—and we've been rethinking buying and selling ever since. As a Customer Success advocate you will be the liaison and voice of Square in a new market and region. You will reactively address technical inquiries and offer resolutions as well as proactively recommend solutions for our Sellers through discovery of underlying needs. You have demonstrated experience using your proximity to customers to identify high-use improvements to the customer experience.  You are dedicated to providing outstanding customer service, while guiding, educating, and cross-sell/upselling our Sellers through our suite of products and resources that are available to help them succeed.  

    The role can be based 100% remotely in the Republic of Ireland or hybrid with offices in Dublin. 

    You will:

    • Spend the majority of your day working with Square sellers to resolve their queries and ensure they get the most out of Square’s products, by handling inbound calls and emails in a fast-paced environment.

    • Cross-sell/upsell products that are genuine solutions for our sellers’ immediate or underlying needs by utilising discovery questions and product knowledge to guide them through our ecosystem and local market trends

    • Maintain exceptional customer experiences with a high level of service while connecting with sellers to discuss their needs and how Square products can help them start, run and grow their business

    • Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues.

    • Analyse trends in customer issues and suggest improvements to processes and products.

    • Work cross functionally with other teams and departments across regions to improve product and procedures.

    Qualifications

    You have: 

    • English & French fluency, spoken and written.

    • Strong organisational, analytical, communication skills, with evidence of previous customer service experience and technical ability.

    • The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business

    • Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others.

    • Attributes of a problem solver. You enjoy digging into a problem and finding a solution.

    • Ability to customise the support experience to the needs of individual customers

    • Coachable mindset, interested in implementing feedback, and dedicated to personal improvement.

    • Excellent time-management skills; Must be able to remain focused in a fast paced environment, helping as many customers as possible each day

    • A passion to help people and improve the customer experience of our sellers.

    • A passion for startups and for simplifying the buying and selling experience.

    • The ability to work weekends as part of a rotating schedule.

    • The ability to work public holidays.

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    CannonDesign is hiring a Remote Software Support Specialist

     
    At FOS, it’s all about the people. With exceedingly low turnover rates, we’re constantly growing, and that’s where this new opportunity comes in – for a Software Support Specialist. This position can be done remotely from any city throughout the United States, but preference will be given to candidates in Buffalo, Chicago, Houston, and Boston. In this position, the ideal candidate will deliver web-based and onsite training while anticipating areas of difficulty using analytical and troubleshooting skills. They will develop an extensive working knowledge of the FOScore(R) and Simplebid(R) software programs to provide technical support to staff and clients.
     
    WHAT YOU WILL DO
    • Provide end user support problem solving, troubleshooting, training, and supporting local and remote users via phone and remote access. Monitor helpdesk requests including modifying user accounts, and regulating and monitoring file access to ensure confidentiality and proper use. 
    • Test and review technical deliverables to determine compliance with contractual and other client driven requirements.
    • Serve customers (internal/external) by effectively collaborating with cross-functional teams including Sales/Marketing, Products, Operations, Development and Support.
    • Monitor system performance and monitor security measures, troubleshooting and collaborating on maintenance as needed.
    • Perform file migrations and other types of global system functions when necessary.  
    • Design and conceptualize raw data into data visualization and reports within our applications utilizing PowerBI, Tableau, Crystal Reports, and SQL Server Reporting Services (SSRS).
    • Demonstrate expert level proficiency with Structured Query Language (SQL).
    • May require travel to other sites and may handle other responsibilities as needed, including client forward facing participation in project interviews and presentations. 
    • Other duties as assigned.

    WHAT WE OFFER

    • Flexible work schedules! We offer a hybrid model, so you can work from home and/or work from the office
    • Competitive benefits package, including a generous paid time off policy
    • An inclusive work environment that encourages employees to demonstrate their strengths and passions in achieving personal and organizational goals
    • Coaching with leadership that enables professional growth for future career pathing
    • The opportunity to work for a growing team with proven success
    ABOUT YOUR QUALIFICATIONS
    • Qualified candidates must have a Bachelor's degree in Information Technology or a related field.
    • A minimum of 7 years of related IT experience is required.
    • Experience with T-SQL/SQL Server and writing SQL queries required.
    • Experience creating Crystal/SSRS reports required. 
    • Experience in SaaS implementation, managing enterprise and strategic implementations strongly preferred.
    • Experience in the A/E/C, Facility Management, and/or Construction industries strongly preferred.
    • Microsoft Windows desktop and Server certifications are preferred but not required.
    • Strong communication skills and problem solving skills from a Data, software, and technical standpoint.
    • Strong understanding of all stages within the Software Development Life Cycle.
    • Agile Software Development experience.
    • Data Analysis, Data Management, Data Migration experience.
    • Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines
    • Knowledge of MS Windows 7/10 desktop, Microsoft Office, and VMWare vSphere required.
    • Knowledge of various software applications such as Adobe CS Suite, Autodesk Products, Skype, Bluebeam, Rhino, Sketchup, Jive, Newforma, Box.net, V-Ray, MS Teams, GoToMeeting Argos, and Deltek Vision is a plus.

    FOS of CannonDesign is a multidisciplinary professional services and software consultancy founded on the core value that clients are our most important partners.

    FOS began with a good idea – seeing the need to help facility managers identify what they own, the condition of their facility, and how best to use this data for future capital planning. FOS started as a small operation in 2009 and has grown into a major, multi-office practice that is ranked #1 world-wide for facility-related services by World Architecture 100.

    The salary range for this position is $76,800 to $96,000 annually. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time summer hours, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at www.cannondesign.com/careers/benefits. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

    As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required time frames and adhere to our internal policies and our Code of Conduct.

    Facility Optimization Solutions LLC. and CannonDesign recognize the value of diversity in our workforce. We are committed to equal opportunity. We consider all qualified employment applicants without regard to race, religion, color, gender, age, national origin, sexual orientation, gender identity, partnership status, protected veteran status, disability, or any other status protected by federal, state, or local law. Individuals who hold legal work authorization applicable to employment at FOS of CannonDesign in the United States will be considered without regard to citizenship/alienage.

     

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    Wurk is hiring a Remote Customer Success Manager, Mid-Market

    Job Title: Customer Success Manager, Mid-Market

    Reporting to: Chief Customer Officer

    Department: Customer Success

    Location: Remote

    Job Description

    Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Wurk created the cannabis industry’s very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Wurk would love to meet you!

    The Mid-Market Customer Success Manager is an integral part of the Customer Success Team. The have a book of business for which they are responsible consisting of those clients with less than 250 employees.


    Responsibilities

    • Manage relationships of clients with less than 250 employees
    • Handle any and all escalations from mid-market clients in the organization
    • Navigate the organization on behalf of the clients
    • Hold Quarterly Business Reviews for each of the clients in the book of business
    • Hold weekly or biweekly phone calls with clients to ensure needs are being met
    • Follow documented process for upsells less than $2500
    • Continue to provide client path for additional adoption of software offering


    Required Skill Sets and Experience

    • Ability to solve complex problems
    • Negotiation skills and ability to navigate difficult situations
    • Proficiency with de-escalation
    • 3 years Customer Success or Account Management experience
    • Payroll experience is preferred

    What’s in it for you?

    • FREE medical, dental, and vision plans
    • FREE basic life insurance, short term disability, and employee assistance programs
    • 401(k) traditional and Roth plans with Employer Match
    • Generous PTO, bonus, and stock options
    • $400 office equipment reimbursement
    • $300/year fitness reimbursement
    • Internet reimbursement
    • Paid professional development & tuition reimbursement
    • Generous referral bonuses
    • Paid parental leave
    • Remote-friendly work environment

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    The base salary range for this position is $65,000 to $80,000.

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    Order is hiring a Remote Operations Support Specialist

    Job Description

    We are seeking a highly motivated Operations Support Specialist. As an Operations Support Specialist at Order.co, your primary responsibility is to deliver high-quality, proactive customer support by efficiently triaging issues and resolving problems promptly. We value individuals who take ownership of customer concerns and are committed to seeing them through until a satisfactory resolution is achieved. In this role, you will need to work quickly and multitask effectively. We seek dedicated individuals who are genuinely passionate about assisting customers.

    What you’ll do

    Your key responsibilities as an Operations Support Specialist at Order.co include:

    • Providing prompt and professional client support: You will handle a high volume of inbound issues from Order.co clients and vendors. You will be responsible for resolving these issues proactively to prevent future client inquiries, complaints, or requests for assistance. Your goal is to provide timely and effective solutions to ensure customer satisfaction.

    • Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve client and vendor issues. This may involve investigating technical problems, offering guidance on product usage, or escalating complex issues to the appropriate team.

    • Communicating effectively: You will need strong communication skills to interact with clients and vendors in a clear, concise, and empathetic manner. You should be able to explain complex concepts or technical information in a way that is easy for clients and vendors to understand.

    • Managing client expectations: It is important to set realistic expectations for clients and vendors regarding issue resolution times and keep them informed throughout the support process. You should be proactive in providing updates and maintaining open lines of communication.

    • Documenting and tracking client interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up. You will be responsible for documenting customer interactions, including the details of the issue and the steps taken to resolve it.

    • Collaborating with internal teams: As an Operations Support Specialist, you will work closely with other teams within Order.co, such as Customer Support, Account Management, Operations, and Product to relay customer feedback, report bugs, and contribute to ongoing improvements in customer experience.

    • Continuously improving Operations Support processes: We encourage a culture of learning and improvement. You will have opportunities to identify areas for enhancement in Operations Support processes and suggest ideas to optimize workflows and enhance client satisfaction

    Qualifications

    What you bring to the table

    As an Operations Support Specialist at Order.co, the following skills will be valuable for you to excel in your role:

    • Problem-solving abilities: You will encounter various client and vendor issues, and the ability to analyze problems, identify root causes, and propose appropriate solutions is crucial. 

    • Strong communication skills: You should possess excellent verbal and written communication skills to effectively interact with clients and vendors. 

    • Client-centric mindset: Demonstrating a genuine desire to help clients and a commitment to providing exceptional service is essential. You should be able to remain calm and empathize with client and vendor situations, showing understanding and reassurance throughout the ordering process.

    • Multitasking and time management: As an Operations Support Specialist, you will often have to handle multiple client and vendor inquiries simultaneously. Strong multitasking skills and effective time management are essential. 

    • Attention to detail: Paying close attention to detail is crucial for accurately documenting interactions, tracking issues, and following up on resolutions. It ensures that nothing falls through the cracks and helps maintain high-quality support.

    • Teamwork and collaboration: Being able to work well in a team, collaborate effectively, and provide valuable feedback and insights will contribute to the overall success of the Operations Support function.

    • Adaptability and willingness to learn: Operations Support needs can vary, and new challenges may arise. Being adaptable and open to learning new tools, technologies, and processes will help you stay effective and provide up-to-date support to our clients.

    • Resilience and stress management: Operations Support can sometimes be demanding and stressful. Being resilient and adopting effective stress management techniques are needed to maintain a high level of customer service, even during challenging situations.

    Bonus points if you have:

    • 1+ years of Customer Support or related experience, especially in a SaaS, e-commerce, or startup environment.

    • 1+ years of experience in Operations or Logistics Support

    • Experience working with CRMs such as Zendesk.

    • Experience working in Google Sheets or Excel

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    Cloudflare is hiring a Remote Customer Advocacy Manager

    About Us

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

    We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

    Available Locations

    Preferred location is San Francisco Hybrid/Remote, but open to US Remote

    Responsibilities

    The Customer Advocacy Manager will be responsible for building, managing and growing customer marketing programs. Reporting to the Head of Customer Advocacy, the ideal candidate should have previous experience in both customer engagement and scaling customer programs in high growth SaaS companies. This is a fantastic opportunity to join a high growth company.

    You will work cross functionally to build customer participation with enterprise customers across many industries and partnering closely with stakeholders in Sales, Customer Success, Marketing, and PR/AR. 

    The candidate is an individual contributor who will work closely with the global Customer Advocacy team, who are driving all Customer Marketing and Customer Advocacy programs. Success is measured by quantity and quality of content, amount of engagement with each account, brand equity, and levels/titles of participating customers.

    The main responsibilities are:

    Customer References:

      • Cultivate, grow and maintain an active customer reference pipeline. 
      • Support and fulfill sales 1:1 and RFP requests for customer references.
      • Support customer reference requests from event and campaign managers, and analyst and public relations teams. 

    Customer Advocacy: 

      • Recruit and engage customers for participation in speaking engagements, webinars, press releases, blogs/articles, analysts reports and interviews, and other marketing activities.
      • Lead process to produce high quality customer story content, including case studies, story slides, and customer video content.
      • Qualify, develop and maintain a targeted pipeline of strategic customer relationships. 

    Requirements

    • Proven success in customer advocacy/marketing role(s).
    • Ability to identify and cultivate new relationships with customers across market segments and industries with particular focus on well known global brands
    • Professional and self-motivated team member, who can organize and manage multiple projects across functions (especially with Marketing and Sales) and with multiple stakeholders and contributors.
    • Experience with Reference Management, Customer Advocacy/Marketing tools.
    • Outgoing with dynamic interpersonal and top-notch verbal and written communication skills.

    Skills, knowledge and experience

    • Bachelor’s Degree in Business/Marketing or Communications related field 
    • 3+ years of customer advocacy/marketing experience
    • Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences   
    • Customer-first mentality
    • Collaborative, team-oriented attitude
    • Ability to effectively influence both internal and external stakeholders across all levels of the organization
    • Have a bias to action and the ability to not only manage but thrive in a fast-paced environment
    • A passion for Cloudflare’s mission and the success of our customers, partners, and community.

    What Makes Cloudflare Special?

    We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

    Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

    Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

    Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

    1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

    Sound like something you’d like to be a part of? We’d love to hear from you!

    This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

    Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

    Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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    13d

    Customer Service Representative

    TorstarToronto, Canada, Remote

    Torstar is hiring a Remote Customer Service Representative

    Job Description

    We are currently in search of a dynamic and motivated individual to become a valued member of our Customer Service Representative team. This role is part-time, with an expected commitment of approximately 25-29 hours per week. This position is 100% remote and candidate must be in Ontario. 

    • As the first point of contact in a customer service role, respond promptly to general phone and email inquiries, offering solutions in a timely and professional manner.
    • Deliver outstanding customer service while fostering positive relationships with clients.
    • Ensure the precision of customer information updates and verifications, overseeing additional Excel tracking sheets and internal database management.
    • Collaborate effectively with managers and team members, facilitating communication regarding client data and confirming information as required.
    • Undertake special projects and fulfill other duties as assigned.

    As part of your responsibilities, you will need to manage credit card information. Metroland Media adheres to PCI compliance standards and mandates individuals in this position to undergo PCI training to ensure secure and compliant handling of cards.

    Qualifications

    • Post-Secondary Education in any relevant field or its equivalent. 
    • Demonstrate a minimum of 2+ years of experience in a Customer Service environment.
    • Exhibit proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
    • Display strong written and verbal communication skills, coupled with attentive listening abilities.
    • Showcase exceptional customer service skills, including the ability to effectively handle challenging and demanding clients.
    • Demonstrate strong administration skills, ensuring accurate updating and maintenance of information.
    • Capable of taking initiative and working autonomously with minimal supervision.
    • Thrive in a fast-paced, deadline-driven environment, maintaining strong attention to detail.
    • Display effective organizational skills, adept at managing time and prioritizing tasks efficiently.
    • Uphold the ability to handle confidential information with discretion and professionalism.

    BENEFITS

    • Extended health care
    • Employee Assistance Program
    • CAAT Pension Plan

    SALARY:Ontario Minimum Wage: $16.55 + incentive structure

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    Tomra is hiring a Remote Customer Service Coordinator*

    Job Description

    Working from the Lakewood, CO office, as a Customer Service Coordinator, you will play a crucial role in developing and maintaining positive customer relations. Your responsibilities will include responding to customer inquiries, providing administrative support to the Service Team, and ensuring efficient coordination with internal functions to meet customer needs.

    Key Responsibilities:

    Customer Relations:

    • Respond promptly and professionally to customer quotes, orders, and service requests via phone and email.
    • Cultivate strong relationships with potential clients, understanding their needs, and addressing concerns effectively.

    Team Support:

    • Assist field service personnel in acquiring materials, documentation, and work orders for scheduled activities.
    • Validate post-service completion details, resolving any inconsistencies before customer invoicing.
    • Monitor and expedite spare parts orders to guarantee on-time delivery.

    Collaboration:

    • Collaborate with internal stakeholders across Supply Chain, Technical Support, Commercial Services, Shipping, and Finance teams.
    • Showcase expertise in the quote and order system processes.

    Safety, Quality, and Compliance:

    • Promote a "Safety First" culture.
    • Ensure adherence to safety and quality across operations.
    • Ensure compliance with policies and procedures.

    Organization:

    • Complete administrative tasks accurately and in a timely manner.
    • Support effective communication and provide constructive feedback.
    • Support the overall organizational vision, values, and culture.

    Qualifications

    • Minimum 3 years of experience in a customer service or operations role.
    • An advanced diploma in a relevant field is strongly preferred; equivalent experience will be considered.
    • Proficiency in ERP systems is essential.
    • Familiarity with CRM systems is preferred, but not mandatory.
    • Experience in identifying technical components is advantageous.
    • Spanish and other language skills are a plus.

    Skills/Abilities:

    • Detail-oriented with multitasking capabilities.
    • Critical-thinking and problem-solving skills.
    • Adaptability and a willingness to learn new skills.
    • Strong organizational skills with a focus on fast and accurate turnaround times.
    • Excellent written and verbal communication skills.
    • Team-oriented mindset with a passion for service-oriented work.

    Physical Requirements

    • Ability to sit for long periods of time
    • Ability to lift 5 – 10 lbs

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    PartnerHero is hiring a Remote Customer Support Specialist II (Temporary)

    Customer Support Specialist II (Temporary) - PartnerHero - Career PageHow did you hear about this opening?See more jobs at PartnerHero

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    Dailymotion is hiring a Remote Customer Success Manager LATAM

    Job Description

    The Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion. We are looking for a Customer Success Manager who is highly motivated and has a hunger to develop media and advertising knowledge.  
     
    You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers. You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations. You play a key role in helping to grow the North American business by transferring data and insights to recommendations through a storytelling process. You will need to possess strong analytical ability with the ability to be a self-starter to find solutions with minimal guidance. 

    Responsibilities
    Serve as a key player in delivering proactive offerings using Dailymotion’s data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams. You will also be responsible for developing strategic plans for different advertisers. This includes, but is not limited to, the following:

    • Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing
    • Serve as the primary post-sale POC for clients in a designated book of business
    • Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
    • Collaborate with AdOps to provide optimization for campaigns
    • Create, manage, and deliver ongoing Excel reporting for key accounts
    • Oversee I/O processing, campaign setup and creative submission from clients
    • Build and manage media plans for all live campaigns
    • Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns
    • Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients
    • Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
    • Expand and develop client relationships to build and maintain deep-level partnerships
    • Focus on client retention, growth, renewal, and client satisfaction

    Qualifications

    • Strong interest and 2-4 years of experience in digital advertising 
    • Strong English level and multicultural understanding is required.
    • Excellent organizational, interpersonal, and communication (written and verbal) skills
    • Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint 
    • Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
    • Ability to handle multiple priorities
    • Strong analytical skills
    • Problem identifier and problem solver
    • Ability to function equally well independently and as part of a team

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    Webflow is hiring a Remote Senior Customer Success Manager, West

    At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

    Our Customer Success team plays a vital role in advising and guiding a diverse range of Enterprise customers, ensuring a successful launch with Webflow and continually achieving their business goals and maximizing their investment in Webflow. We are the main point of contact for Webflow's strategic customers throughout their customer journey, including onboarding, adoption, maturity, and renewals.

    We’re looking for a Senior Customer Success Manager to help drive value for a strategic set of Webflow’s Enterprise Customers. Partnering closely with Webflow's Account Executives, Solutions Engineers, and Technical Architects, our Customer Success Managers (CSMs) work cross-functionally to identify opportunities where existing customers can grow their usage of Webflow or identify new use cases to leverage our capabilities. As trusted advisors to our customers, CSMs are consultants, project managers, product evangelists, as well as thoughtful advocates for our customers and their priorities.

    About the role 

    • Location: Remote-first (United States - Pacific & Mountain Time Zones; BC, Canada)
    • Full-time 
    • Permanent 
    • Exempt status (Relevant to US only)
    •  Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location. 
      • United States  (all figures cited below in USD and pertain to workers in the United States)
        • Zone A: $152,000 - $209,000
        • Zone B: $144,000 -  $198,600
        • Zone C: $137,000 - $188,000
      • Canada  (All figures cited below in CAD and pertain to workers in BC, Canada)
        • $172,100 - $237, 200

    For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’smarket location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

    Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

    • Reporting to the Senior Manager, Customer Success

    As a Senior Customer Success Manager, you’ll … 

    • Establish a trusted advisor relationship across your customer’s organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our products and services.
    • Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Webflow; nurture relationships with influential stakeholders and empower them to be Webflow champions.
    • Drive account strategy to help customers understand how Webflow can most effectively power their entire Web footprint, while creating a success plan that aligns internal Webflow teams (i.e. Product + Sales) to external customer objectives. 
    • Provide enterprise customers with guidance on launching and optimizing their Webflow deployment following web development best practices.
    • Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows.
    • Conduct executive business reviews to assess progress against the customer’s desired business outcomes, determine opportunities for deeper feature engagement, and measure and communicate the impact of Webflow on the customer’s business.
    • Collaborate with the Renewals Management team to drive renewal outcomes, while accurately forecasting to senior leadership the predicted outcome of the renewal process across your book of business.
    • Partner with Technical Architects to ensure customers are able to build scalable sites..
    • Consistently report information from customers back to the business in the form of notes, recordings, summaries, action plans (and others) using a variety of systems and tools.
    • Collaborate with Service Providers that are engaged with our customers to ensure alignment and successful outcomes
    • Act as the voice of the customer with the Webflow product team, helping shape the evolution of the product.

    In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

    About you 

    You’ll thrive as a Senior Customer Success Manager if you:

    • Have a consultative approach; able to navigate complex business needs and requirements
    • Prior Customer Success or Account Management experience, with a SaaS company or digital marketing agency. (5-6 years of relevant experience preferred)
    • Exceptional communication skills. You will be expected to have advanced writing and presentation skills that allow you to effectively communicate complex topics and points of view.
    • Have strong business acumen - you are familiar with using a variety of tools and resources to gain deep knowledge of a customer’s needs (10ks, industry reportings, news alerts, etc).
    • Have excitement for learning a very technical product across a variety of use cases.
    • Have significant experience managing a book of high-value customer relationships in post-sales or deployment services, able to drive customer success and align within complex customer environments at executive and department levels.
    • You have bias for action and work effectively in a highly ambiguous, ever-changing environment. 
    • Are a driven, process-oriented person. You’re able to effectively balance competing priorities and make decisions that best support Webflow, the team, and the customer.
    • Exceptional organizational, note taking, project management, and time management skills.

    Our Core Behaviors:

    • Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
    • Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
    • Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
    • Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

    Benefits & wellness

    • Equity ownership (RSUs) in a growing, privately-owned company
    • 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
    • 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
    • Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
    • Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
    • Monthly stipends to support health and wellness, smart work, and professional growth
    • Professional career coaching, internal learning & development programs
    • 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
    • Discounted Pet Insurance offering (US only)
    • Commuter benefits for in-office employees

    Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

    Be you, with us

    At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

    Stay connected

    Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor

    Please note:

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

    To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

    If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

    For information about how Webflow processes your personal information, please reviewWebflow’s Applicant Privacy Notice

     

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    RevenueWell is hiring a Remote Enterprise Customer Success Manager

    Enterprise Customer Success Manager - RevenueWell - Career Page

    Newsela is hiring a Remote Mid-Market Customer Success Manager

    The role: 

    • As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accountsin the Northeast.
    • Reporting to the Manager of Strategic Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals.
    • You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. 
    • You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.
    • You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.

    Why you’ll love this role:

    • You’ll have the opportunity to directly influence how district administrators engage with Newsela.
    • You will get to represent the future of education, enhance how districts and teachers engage with students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. 
    • You will build partnerships that are outcome oriented and always focused on achieving client success criteria while making Newsela an embedded part of a district’s curricular strategy.
    •  Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.

    Why you’re a great fit:

    • You have 3+ years experience managing a portfolio of accounts and have demonstrated the ability to drive revenue through growth, retention, and expansion.
    • You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them.
    • You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals.
    • You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.
    • You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals.
    • Gainsight and Salesforce (SFDC) experience is a plus.
    • Experience owning renewals as a CSM at an EdTech company is strongly preferred.
    • This role is based in EST or CST, working remotely.

    Compensation:
    Base salary: $75,000 - $80,000
    On-target commission: $20,000
    On-target earnings: $95,000 - $100,000

    Total compensation for this role also includes incentive stock options and benefits. 

     

    About Newsela:

    Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

    Why you’ll love working at Newsela:

    • Health & Wellness:Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
    • Work From Home:Almost all of our roles are fully remote - tech stipend included!
    • Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
    • Time Off:Flexible PTO to recharge, including Sabbatical Leave
    • Inclusive Experiences:Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
    • Professional Development:Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
    • Make A Difference:No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

    Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

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    Scalable GmbH is hiring a Remote (Junior) Client Success Manager (m/w/d)

    Stellenbeschreibung

    Diese Position wird in München als auch in Berlin angeboten.

    • Du bist zuverlässiger Ansprechpartner sowohl für Bestandskunden, als auch für Interessenten unserer Dienstleistungen via Telefon, E-Mail oder Chat
    • Bei komplexeren Fragen vernetzt Du dich mit den anderen Fachbereichen, um rasch eine Lösung zu finden
    • Du verantwortest eigenständig die Zufriedenheit und Bindung zu unserer Kundschaft 
    • Du erweiterst Dein Fachwissen im Finanzbereich kontinuierlich durch interne Schulungen sowie Eigeninteresse
    • Du nutzt das Feedback unserer Kund:innen und erkennst Verbesserungspotentiale unseres Produkts sowie interner Prozesse. Dabei arbeitest Du eng mit den Bereichen Product und Operations zusammen

    Qualifikationen

    • Du kannst eine abgeschlossene Ausbildung vorweisen
    • Erfahrungen in Finance/Banking/Versicherung ist ein Plus
    • Du besitzt Affinität zu Kapitalmarktprodukten und digitalen Lösungen
    • Du überzeugst mit Deiner freundlichen und lösungsorientierten Arbeitsweise
    • Du kannst unter Zeitdruck gewissenhaft und detailorientiert arbeiten
    • Du verfügst über sehr gute Deutsch (mind. C1) - sowie gute Englischkenntnisse in Wort und Schrift

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    Sourcefit Philippines is hiring a Remote Client Services Representative

    Position Summary:

    We are currently seeking a dynamic and customer-focused individual to join our team as a Client Services Representative. In this role, you will serve as the primary liaison between our clients and our organization, ensuring that their needs are met with excellence and efficiency.

    Job Details:

    • Work from Home
    • Monday to Friday | schedule to be determined
    • *Following Singaporean Holidays

    Responsibilities:

    • Client Communication:
      • Act as the primary point of contact for client inquiries, requests, and concerns across various communication channels.
      • Cultivate and maintain strong client relationships by delivering timely, accurate, and professional assistance.
      • Effectively communicate with clients to grasp their needs, preferences, and objectives.
    • Client Onboarding and Training:
      • Guide new clients through the onboarding process to facilitate a seamless transition and positive initial experience.
      • Provide comprehensive training and support to clients to enable them to utilize our services proficiently.
    • Issue Resolution:
      • Address client issues and concerns promptly and efficiently, aiming for swift resolution and utmost satisfaction.
      • Escalate complex matters to the appropriate department or managerial level for further assistance and resolution.
    • Client Engagement:
      • Proactively engage with clients to gather feedback, understand their preferences, and identify areas for enhancement.
      • Gather and analyze client feedback to drive improvements in our services and processes.
    • Client Relationship Management:
      • Maintain accurate records of client interactions, inquiries, and resolutions to ensure effective communication and follow-up.
      • Regularly follow up with clients to ensure continued satisfaction and address any additional needs or inquiries.
    • Cross-functional Collaboration:
      • Collaborate with internal departments to facilitate seamless communication and alignment in meeting client requirements.
      • Share client feedback and insights with relevant teams to drive continuous improvement and optimize the client experience.

    Requirements:

    • Bachelor's degree in Business Administration, Finance, or a related field.
    • Demonstrated experience in customer service or client support roles.
    • Exceptional communication and interpersonal skills.
    • Strong problem-solving capabilities and a proactive approach to issue resolution.
    • Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
    • Knowledge of financial markets, trading, and investment products is advantageous.
    • Commitment to upholding high standards of professionalism, integrity, and client service excellence.

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    19d

    Manager, Customer Success (Remote)

    SquarespaceRemote, United States

    Squarespace is hiring a Remote Manager, Customer Success (Remote)

    At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and Portland and a remote workforce. Customer Success Specialists work with our customers every day to ensure that they are achieving success with our platform.

    We are looking for a Manager of Customer Success that is passionate about helping entrepreneurs stand out and succeed in a constantly evolving marketplace. You will create strategies that promote customer success and engagement for add-on products and services offered by Squarespace. In addition to this, you monitor the effectiveness of the greater Customer Success team and support Team Leads in forming a high performance team culture.

    You will report to a Director of Customer Support.

    You'll Get To…

    • Manage and oversee the operations for a team of Customer Success Team Leads and Specialists.
    • Provide coaching and expertise to help teams achieve their performance targets.
    • Optimize the customer journey by shifting from a reactive support operation to a proactive success-drive approach.
    • Form relationships with CRM, Product Marketing, Help Center and Customer Operations Analytics teams to size new opportunities and identify prospects for success initiatives.
    • Implement strategies to increase revenue by increasing sales of product add-ons and product engagement to existing customers.
    • Partner with Customer Operations Analytics to build KPIs to attribute conversions and adoptions to specialists' performance.
    • Prepare reports for Senior Leadership and Finance to demonstrate measurable results with incremental ROI product adoption rates, and customer satisfaction scores.
    • Create a compensation plan to incentivize specialists to upsell, cross-sell, and mitigate churn.
    • Explore sales engines and tools that map trends, report statistics, and make predictions for specialists.

    Who We're Looking For

    • 5+ years of Customer Success experience in early stage growth companies
    • 2+ years of experience managing a Customer Success team with performance and revenue goal achievement
    • Understand how technology solutions can improve the effectiveness of the Customer Success team
    • Lead conversations that drive business for both parties and move the relationship forward.
    • Experience developing strategies, translating them into initiatives and tracking delivery
    • Operational excellence in inferring insights from customer data, process development and improvement, problem solving, communication, delegation and planning
    • Experience in Sales operations and streamlining processes for Customer Success teams a plus

    Benefits & Perks

    • A choice between medical plans with an option for 100% covered premiums
    • Health Savings Account with Squarespace funding
    • Fertility and adoption benefits
    • Supplemental Insurance plans
    • Headspace mindfulness app subscription
    • Retirement benefits with employer match
    • Flexible paid time off
    • Up to 20 weeks of paid family leave
    • Equity plan for all employees
    • $100 per month remote Stipend
    • Access to supplemental insurance plans for additional coverage
    • Education reimbursement
    • Employee donation match to community organizations
    • 6 Global Employee Resource Groups (ERGs)

    Cash Compensation Range: $102,000 - $173,500 USD

    The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

    In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

    About Squarespace

    Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

    Our Commitment

    Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

    Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

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    21d

    Customer Service Specialist

    Timocom GmbHErkrath, Germany, Remote

    Timocom GmbH is hiring a Remote Customer Service Specialist

    Stellenbeschreibung

    Als Customer Service Specialist (m/w/d) bist du Teil eines unserer internationalsten Teams bei TIMOCOM. Mit über 30 Kolleg:innen fungiert der Customer Service als erste Anlaufstelle für unsere Kunden bei Rückfragen und Problemen. Es steht dir frei, entweder remote zu arbeiten oder flexibel unsere TEAMocom Spaces vor Ort zu nutzen. Du solltest einmal im Monat zum Teamday ins Büro kommen. 

    • Kundenanfragen und Kundenwünsche bearbeitest du telefonisch und per E-Mail.
    • Du agierst für unsere Kunden als direkter/direkte Ansprechpartner/-in
    • Durch individuelle und qualitätsbewusste Betreuung steigerst du die Kundenzufriedenheit.
    • Darüber hinaus sorgst du für einen proaktiven Kundenservice durch regelmäßige Betreuungsanrufe.

    Qualifikationen

    • Du hast eine erfolgreich abgeschlossene kaufmännische Ausbildung oder eine vergleichbare Qualifikation im Kundenservice.
    • Mit den gängigen MS-Office-Anwendungen gehst du routiniert um.
    • Damit du dich mit deinen internationalen Kolleg*innen gut verständigen kannst, bringst du verhandlungssichere Deutsch-und gute Englischkenntnisse sowie sehr gute Kenntnisse einer weiteren europäischen Fremdsprache mit. 
    • Zuverlässigkeit, Kundenorientierung sowie ein freundliches Auftreten am Telefon runden dein Profil ab. 

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