Are you passionate about working directly with customers and immediately impacting their success? We are looking for an exceptional person to join our Customer Support team in providing efficient and accurate technical assistance to ensure complete customer satisfaction for our growing customer base of online video publishers. The ideal candidate is a dedicated problem solver, passionate about rich media technologies, and a proven customer advocate. We are looking for someone who is highly motivated with strong technical experience, excellent written and verbal communication skills and high enthusiasm for customer success.

Job Responsibilities 

• Working directly with customers via phone and email to respond to technical issues.
• Providing escalated technical and triage support for other team members.
• Actively contribute to our online community and knowledge database for up-to-date customer information and solutions.
• Work closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements.

Qualifications/Experience 

• 3+ years of work experience in online technical problem-solving.
• Excellent communication skills and strong customer focus.
• Proven analytical / problem solving ability.
• Ability to communicate technical concepts clearly and effectively, both written and oral.
• Demonstrated ability to lead and manage initiatives to completion.
• Proven ability to work with the team to quickly and calmly resolve technical issues.
• Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers.
• Demonstrated ability to learn new skills quickly.
• Ability to work independently and as a part of a team.
• Required to be flexible, detail oriented and organized with the ability to multitask.
• On-call availability.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fully-stocked kitchens, company events and social activities as well as an inspiring work environment. We are focused on creating a culture where inclusion and growth are at the center. We value collaboration, creativity, work/life balance, professional growth and providing an empowering space for open communication.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

BC21111

Are you passionate about working directly with customers and immediately impacting their success? Are you driven by solving technical questions and issues? We are looking for someone who is passionate about providing efficient and accurate technical assistance to our growing customer base of online video publishers. The right candidate is a highly motivated person with experience managing global technical support teams in a customer-facing role. Candidates must have an experienced technical background, a working understanding of web-based technologies, and enthusiasm for customer success.

This is a Global team, so this role will interact closely with support offices in the US, Guadalajara, London, Sydney, Chennai and Japan, as well as with customers worldwide.

Working for Brightcove will give you a unique opportunity to join a fast-growing company and play an integral role in building products and online services that promise to transform the media industry and change the way people all over the world watch videos.

Job Responsibilities 

People Management

• Manage 6+ technical customer service engineers in a multilingual environment.
• Create a team culture and environment that is customer and employee-focused.
• Understand the team and individual’s technical needs by providing regular coaching, mentoring & constructive feedback.
• Develop all levels of employees within our organisation to ensure successful succession planning by setting and tracking development goals and implementing PIP (Performance Improvement Plans) when performance issues are identified. Follow a people-first approach to ensure this.
• Participate as an evaluator of soft & technical skills to support the hiring and interviewing processes.

Response Management, Product & Process Improvement

• Act as a Technical Incident Manager for infrastructure and services outages on large-scale cloud applications (AWS), in-house applications, and local bugs.
• Drive continuous process improvements/initiatives to increase productivity, improve customer satisfaction (CSAT) and consistently meet business KPIs.
• Represent the customer to internal stakeholders in our Product and Engineering teams and ensure that our product and documentation reflect our customers’ needs.
• Participate in global reviews of the organisational tools, performance, and policies and procedures to ensure continuous improvements and standardisation across sites globally.
• Establish and assure adherence to budgets, schedules, work plans and performance requirements.

Reporting & Communication

• Interact with senior management and executives concerning cross-functional areas and responsibilities.
• Clearly communicate updates on performance against targets and objectives to senior management and executives.

Qualifications/Experience 

• Bachelor's degree (Computer Science preferred but not required)
• 8+ years of relevant experience in a customer-facing environment with a minimum of 3+ years in team/people management, with the ability to demonstrate management experience achieving adherence to Service Level Agreements. 
• Experience delivering on global strategic initiatives to improve customer satisfaction and experience.
• Experience managing large enterprise customer partner relationships and advocating for technical issues or needs.
• Required to be flexible, detail-oriented, and organised, as well as have the ability to multitask.
• Native Japanese and business-level English communication skills with a strong customer focus.
• Proven ability to work with the team to quickly and calmly resolve technical issues.
• Exposure to online technical problem-solving and troubleshooting.
• Understanding of internet technologies, including browsers, networking, firewalls & proxy servers.
• Working knowledge of web-based technologies, including HTML, CSS, JavaScript.

Nice to have

• Programming experience with at least one server-side programming language (Ruby, PHP, Java, Swift, Python).
• Familiarity and working knowledge with online video and rich media.
• Exposure to video encoding applications.
• Strong data entry skills.

Special Conditions

• Business level English and native Japanese fluency is required

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

This role is being offered as remote, hybrid of in office in our innovative Tokyo office. Located at PMO Tamachi 9th floor, 5-31-17 Shiba, Minato-ku, Tokyo 108-0014, we are just 3 minutes walking distance from JR TAMACHI station and Toei Mita/Asakusa line MITA station.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please emailrecruiting@brightcove.com. 

The BrightcovePrivacy Policyexplains the processing and purposes of any personal information.

#LI-Remote

BC21110

Brightcove manages and distributes over a hundred million videos and adds hundreds of thousands to that catalog every day. That’s no surprise given the explosive growth of online video but managing that content presents a huge challenge for our clients.  To help solve this problem, we're looking for an experienced Data Guru to build a data driven culture that empowers customers and employees to leverage the power of AI. Our culture is built on small, collaborative, self-running teams, where everyone has an equal voice and decisions are made analytically. We encourage lightweight development processes that balance craftsmanship with execution. We strive to build engaging products with a rich user experience to meet the needs of and delight our customers. If you are bright, enthusiastic about new technology, creative, passionate, curious and eager to contribute we want to hear from you!

Job Responsibilities 

• Help build Machine Learning and AI capabilities across the platform to scale the business and enable our organization in solving those challenges.
• Provide thought leadership to the ML and AI company initiatives by establishing best practices and standards, while documenting along the way. 
• Research and stay current with the latest advancements in machine learning and NLP to drive innovation and new adoption.  
• Enhance process to validate foundational models through fine tuning, defined validation workflows and risk assessment using supervised datasets.
• Drive exploration of Prompt engineering techniques to better understand the capabilities and application of large language models (LLMs) within the platform.
• Understand and translate business needs into data models to support long-term, scalable, and reliable solutions.
• Work in an agile environment with a team of engineers to create products and services, and enhance existing solutions and workflows.
• Organize and collaborate across teams in Brightcove to scope and deliver new functionality.
• Provide operational support for Brightcove applications.
• Adopt a team player approach by doing what needs to be done, cheering each other on, and celebrating success.

Qualifications/Experience 

• 8+ years of industry experience
• Advanced analytical skills refining data and defining metrics
• Experience with system design including automation architecture and deployment pipelines 
• Some experience with AI cloud development frameworks (i.e. AWS Bedrock)
• Some experience with ML model assessment and building data pipelines
• Some experience with ML Ops
• Experience with Agile methodologies
• Experience delivering and supporting high scale SaaS 
• Experience with TensorFlow or similar frameworks
• Experience with LangChain or similar frameworks
• Strong experience coding in Python
• Strong communication skills, with the ability to initiate and drive projects proactively and accurately
• Bachelor's degree in a quantitative field, e.g. Computer Science, Math, Physics

          Nice to have:

• Experience with Video Editor systems
• Experience with Gen AI evaluations and statistical methodologies

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

#LI-Remote

BC21105

Brightcove manages and distributes over a hundred million videos and adds hundreds of thousands to that catalog every day. That’s no surprise given the explosive growth of online video but managing that content presents a huge challenge for our clients.  We are dedicated to delivering a superior media streaming experience without ever missing a beat and looking for an experienced fullstack engineer to join our Studio team!

The Studio is a set of web-based productivity applications to upload and manage video for Brightcove publishers. Our team consists of a wide range of technical skills across the stack from a front-end UX focus to deep into server-side and operations.  We strive to build engaging products with a rich user experience to meet the needs of and delight our customers. If you are bright, enthusiastic about new technology, creative, passionate, curious and eager to contribute we want to hear from you!

Job Responsibilities:

• Develop and deploy web-based applications.
• Provide operational support for Brightcove applications.
• Work in an agile environment with a team of engineers to create new products and services and enhance existing solutions and workflows.
• Build support for AI company initiatives by collaborating with product management to understand requirements and driving integration with AI cloud development frameworks
• Oversee technical aspects of large enterprise level projects.
• Provide technical insight during planning of cross functional application development.
• Develop clean, high-quality code and automated tests to verify its operation.
• Work in a full-stack development environment.

Skills/Qualifications

• 5+ years of front-end software engineering experience working with Javascript.
• 2+ years of experience working with React.
• 1+ years of experience working with NodeJS, Express, & Mongo.
• 1+ years developing containerized, self-scaling backend infrastructure.
• Knowledge of DevOps practices and tools (e.g., CI/CD, Terraform)
• Implement best practices for security, performance, and scalability
• Experience with continuous integration and deployment infrastructure for web applications and services.
• Familiarity with Linux, REST, and API design.
• Experience in developing and deploying scalable web-based applications.
• Strong interest in working on a product for which UI (and overall user experience) is a big component and focus.
• Ability to collaborate effectively with other software engineers, user experience designers, product/program managers, and engineering leadership.
• Ability to set and maintain high standards of quality and customer value.
• Experience with Agile methodologies.
• Bachelor's degree in a quantitative field, e.g. Computer Science, Math, Physics

Nice to have:

• Experience with AI cloud development frameworks (i.e. AWS Bedrock)
• Experience integrating with vendors and third-party service providers

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

Engineering & Product - General Application 

We're always looking for talented, passionate, and inspired people to #joinbrightcove. Don't see the career for you? Apply through our General Application and join our Talent Community. Our Talent Acquisition Team will review your background and keep you informed on future opportunities. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

Our Core Values

ONE TEAM

Brightcove people are inquisitive, inventive, and driven by our customers’ success. When we put our heads together, we’re unstoppable.

INNOVATION

We’ve spent more than 15 years as the pioneers of video technology. With 32 industry-defining patents and two Technology and Engineering Emmy Awards, we’ve proven that continuous innovation is in our DNA.

EXECUTION

We believe that everything we do deserves our utmost effort. Because when video is done right, it has a limitless capacity to move people – so we make sure we always get it right.

Working at Brightcove 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our Boston office, located in beautiful Fort Point harbor. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia, ping pong tournaments, and events and celebrations of all kinds. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The BrightcovePrivacy Policyexplains the processing and purposes of any personal information.

Sales - General Application 

We're always looking for talented, passionate, and inspired people to #joinbrightcove. Don't see the career for you? Apply through our General Application and join our Talent Community. Our Talent Acquisition Team will review your background and keep you informed on future opportunities. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

Our Core Values

ONE TEAM

Brightcove people are inquisitive, inventive, and driven by our customers’ success. When we put our heads together, we’re unstoppable.

INNOVATION

We’ve spent more than 15 years as the pioneers of video technology. With 32 industry-defining patents and two Technology and Engineering Emmy Awards, we’ve proven that continuous innovation is in our DNA.

EXECUTION

We believe that everything we do deserves our utmost effort. Because when video is done right, it has a limitless capacity to move people – so we make sure we always get it right.

Working at Brightcove 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our Boston office, located in beautiful Fort Point harbor. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia, ping pong tournaments, and events and celebrations of all kinds. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The BrightcovePrivacy Policyexplains the processing and purposes of any personal information.

The Product Manager will own the definition and requirements for our VOD Delivery platform. Our ideal candidate is someone familiar with internet video delivery at large scale, and can work with both internal and external customers to build a vision for the product, determine appropriate success metrics, and drive execution of the roadmap. A key responsibility will be to understand the technical requirements in detail, including relevant standards and industry best practices, and to be able to work together with our engineering and support teams as a credible partner.

The Product Manager is expected to understand the market, the customer, and the business in order to make sound decisions on product features, priorities, and backlog - working closely with engineering, program management, and stakeholders from the field organization, marketing and definitional customers.

Job Responsibilities

• Own the video delivery platform, which includes JIT HLS and DASH packaging, VOD SSAI, and video metadata delivery, all at a global scale.
• Partner with our Ingest, Advertising, Players, and Data product managers to ensure a seamless customer experience across the Brightcove platform.
• Partner with engineering leadership to develop technical vision and strategy.
• Work closely with a team of engineers and program management to deliver this vision and strategy.
• Enumerate and document use cases and the business drivers for video delivery, segments, personas, applications, the problems our video delivery systems solve, how they work together with other Brightcove services to produce a product, and potential gaps.
• Develop and manage a prioritized roadmap.
• Interact with customers and end users of the product to learn details for feature/product definition and prioritization.
• Create requirements and stakeholders to communicate use cases and applications to the Product Management team, customers, and other stakeholders.
• Create epics, user stories and acceptance criteria from the business feature functionality presented by product management.
• Collaborate with customer care and product support teams to understand support needs and issues.
• Manage the feature request process and keep an updated release plan for the products you cover.
• Give feedback regarding the achievement of the sprint goal in the sprint review.
• Understand technical alternatives and the relative costs and benefits of each while challenging engineers to think outside the existing codebase and what they’ve been doing.
• Evaluate and partner with vendors to deliver complete end-to-end solutions.

 A successful Product Manager in the Brightcove product management team will use both qualitative and quantitative skills to assess product usage data, market research, customer feedback, design feedback, and sales feedback to propose improvements that will drive our video delivery — and Brightcove as a whole — to winning positions in the market. 

Qualifications/Experience 

• 8+ years hands-on product management experience
• 3+ years experience working with online video technologies. You understand the current landscape of codecs and streaming formats and have a point of view on where things are heading.
• Technical fluency with the ability to speak credibly to both engineering teams and outside technical partners
• Degree in computer science or other related field, or equivalent experience
• Experience defining a customer value proposition and driving a business case for a product investment
• Strategic thinker with detail-oriented execution in a way that gets things done in a fast-paced, globally distributed organization
• Proven outstanding team collaboration including strong written and verbal communication skills
• Strong collaborator who is also sufficiently self-directed 
• Comfortable working in a geographically distributed organization
• Ability to deal with ambiguity and turn feedback into accurately defined requirements that contribute to a robust platform - help expand the quality of our thinking
• Proven passion for video technology and digital video; you want to be a part of the revolution that is taking place in redefining how digital video is consumed

Bonus, nice to have:

• Technical background in software development a plus

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our Boston office, located in beautiful Fort Point harbor. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia, ping pong tournaments, and events and celebrations of all kinds.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

#LI-Remote

BC21107

We are looking for an engaging Senior Technical Project Manager to expand our current Engineering Program Management Office (PMO).   You will use Brightcove best practices and agile principles to manage a portion of the Product & Engineering roadmap through various stages of the development lifecycle. As an experiencedProject Manager you are comfortable and have demonstrated the capability of managing multiple internal projects of varying complexity with geographically dispersed teams. 

Job Responsibilities

• Partner and collaborate with multiple software teams in executing projects that will create products and applications with a sense of urgency and high quality.
• Manage data hygiene, team capacity, metrics related to performance and continued improvement.
• Work closely with the development team to energize them and keep deliverables on track and provide structured software development lifecycle guidance for them to follow.
• Partner with several Product Managers on development of their roadmaps and the implications for the development teams.
• Risk assessment, tracking and mitigation planning, regularly reporting status and escalations to ensure no surprises.
• Coaching and mentoring of team where appropriate.
• Participate in continuous improvement efforts.
• Positive enforcement of the Engineering PMO’s Delivery Best Practices.

Skills/Qualifications

• Bachelor’s degree in computer science, software engineering, technology management, business management or similar.
• 3+ years of experience in project management, preferably in software development within a SaaS Software tech environment.
• Must have critical skills: communication skills, leadership, coaching skills to mentor the team; ability to motivate and influence others without direct authority.
• Experience in product development planning.
• Ability to collaborate with software and IT engineers as well as management, creating artifacts specific to each audience.
• Experience in software product engineering, deployment and integration.
• Demonstrated experience in escalation and risk management.
• Experience with standard office applications (ie, Microsoft Office, Google Suite).
• Experience with Atlassian products: Jira and Confluence.
• Positive attitude and high collaborator with a passion for relationships building, creative thinking and problem solving, and making an impact.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fully-stocked kitchens, company events and social activities as well as an inspiring work environment. We are focused on creating a culture where inclusion and growth are at the center. We value collaboration, creativity, work/life balance, professional growth and providing an empowering space for open communication.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

BC21097

We’re looking for a talented Senior Software Engineer to join our global Dynamic Delivery team. On this team, we solve complex and interesting problems to deliver high-performance, high-quality Video On Demand (VOD) streaming content to our more than 3,000 customers worldwide by building robust, scalable, shared services. As a Senior Engineer on the Dynamic Delivery team, you will work on challenging problems on services used at internet-scale handling millions of requests per hour. 

In this role, you will solve difficult problems such as matching renditions between VOD content and Ad content in our SSAI stream stitcher, implementing 4k video, and leveraging CMAF to reduce bandwidth requirements. Our team thrives in an environment built on collaboration, trust, and hard work.  We look for people who are smart, fun, enthusiastic, passionate about technology and want to work in a fast-paced environment. If this sounds like a good fit for you, let’s talk!  

Job Responsibilities

• Work on the backend infrastructure of Brightcove’s VOD services.
• Contribute to the design and development of new features and services and help re-architect portions of our streaming architecture and server-side ad injection framework.
• Actively participate in the design of future versions of our streaming architecture.
• Work in an agile environment across teams of engineers to create new products and services and enhance existing solutions and workflows.
• Help the team adopt and adhere to best practices in design, testing, documentation and deployment of our software.
• Develop clean, high-quality solutions with automated testing, infrastructure-as-code, multi-environment/multi-region deployment, and well thought out devops tooling.
• Represent the customer from the very beginning of feature design and development.
• Work with developers to identify root causes of issues and prevent recurrence of bugs by identifying and recommending code and process improvements.
• Provide operational support for Brightcove Delivery systems.

Qualifications/Experience

• 5+ years of experience in software engineering.
• 2+ years experience working with video and audio. 
• Bachelor’s degree in Computer Science, Computer Engineering or similar technical field strongly preferred.
• Proficiency with Go (i.e GoLang).
• Experience with AWS or other cloud platforms.
• Experience delivering and supporting high scale SaaS services leveraging public cloud services such as Amazon Web Services (AWS), including a practical knowledge of the capabilities such as APIs, regions, instance types, and managed services such as auto-scalers, load-balancers, storage systems, queues, caches, and lambda functions.
• Knowledge of containers and container-based deployment, preferably Kubernetes.
• Demonstrated ability to debug production applications in a cloud-based environment.
• Ability to collaborate effectively with other software engineers, product and program managers.
• Ability to set and maintain high standards of quality and customer value.
• Self-motivated and proactive with the ability to take ownership of issues.
• Experience with Agile methodologies.
• Familiarity with continuous integration and deployment infrastructure for services.
• Ability to coach, guide and inspire other software engineers to innovate and collaborate with a solutions-focused approach.
• Understanding of building, delivering and operating internet-scale, distributed, high availability systems.
• Experience with video is a plus, but not required.
• Knowledge in Ad technologies is a plus.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

Working at Brightcove

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. We offer competitive compensation, stock options, and generous benefits regarding insurance and paid time off.

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Send us your resume if you are interested and want to learn more!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21090

The Vice President, Corporate Controller will be a key member of the Finance leadership team reporting directly to the CFO. The ideal candidate will oversee and direct all financial accounting activities. The candidate will be responsible for overseeing GL accounting, payroll, equity, AP, AR, revenue, SEC reporting and compliance with local, state and federal reporting requirements. 

Job Responsibilities:

• Manage all aspects of accounting and reporting related to a publicly traded technology company
• Direct and lead accounting teams in the development, implementation and oversight of company-wide accounting policies, practices, and internal controls consistent with SEC, US GAAP and Sarbanes-Oxley S404 compliance
• Manage the accounting close and consolidation for U.S. and foreign entities and ensure timely and accurate SEC reporting
• Maintain effective internal controls and procedures over financial reporting and support compliance and testing
• Ensure compliance with technical accounting matters including revenue recognition, equity accounting, business combinations, capitalization of software development, income taxes, and lease accounting
• Oversee customer collections, treasury function and cash management and forecasting
• Manage and develop accounting team with a focus on career growth and enhancement
• Collaborate with other members of the department and the broader organization in matters related to financial operations
• Facilitate sales by providing guidance on deal structure, revenue recognition, and other operational/billing matters for prospective customer arrangements
• Manage the relationship with the external auditors as it relates to the annual financial statement audit and quarterly reviews
• Prepare materials and participate in management, board, and audit committee reporting. 
• Ensure timely filing of tax returns and other accounting/tax compliance matters, both domestic and international
• Manage relationships with financial institutions including operating and investment accounts  
• Manage financial systems and service providers

Qualifications/Experience 

• B.S or Masters in Accounting
• CPA Required
• 15 years of related experience
• Experience with Oracle a plus
• Broad knowledge of the field with strong leadership and technical accounting skills
• Proven ability to work effectively in a public company environment
• Demonstrated ability to be nice, smart and get things done

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

#LI-Remote

Brightcove Global Services sells, designs, and builds highly scalable and complex video solutions for some of the best known companies in the world, and we're expanding. If you have Media or OTT technical solutions & sales experience, business acumen, strong value creation skills, a talent for customer management, a passion for online video, a keen sense of creativity and a willingness to work with our clients to build incredible video experiences, we'd love to talk.

The Client Solutions Director is primarily responsible for driving opportunities for Global Services to sell customized video and streaming technology solutions, platforms and experiences on top of the Brightcove product suite. You will be responsible for partnering with our account executives in the US media team to consult, scope, propose and sell solutions that use Brightcove to media and broadcast prospects. You will be expected to develop working relationships across many functions at Brightcove, and be a trusted partner and advisor to our new business prospects within the media vertical in the US. You will also be a partner and advocate for our delivery teams who will be building the solutions.  

Our ideal candidate will have 8+ years of experience in solution consulting selling in a design and build agency or a technical services environment (pure technical services or professional services within a product organization). The candidate should have an understanding of the mobile and living room device app ecosystem that is used for streaming content, with a passion for creating seamless, user friendly experiences. They  should also have a solid grasp of how streaming experiences are built from a backend and system integration perspective, and have the confidence to take prospects and customers on a journey to transformation using a combination of strategic and tactical guidance, and technical expertise.

Job Responsibilities

• Business Development.  Client Solutions Directors work in close partnership with the Brightcove Account Executives in the US Media team to identify opportunities within our targeted accounts and new prospects, helping to strategize, market and sell the value of buying and using services to build a desired solution.
• Solution Strategy.  Client Solutions Directors work closely with prospects to help formulate transformation strategies and tactics on building and succeeding with apps , OTT platforms and streaming experiences.
• Solution Ownership. Client Solutions Directors work closely with the prospects, sales leads and solution engineers,  advising, guiding and taking ownership of the technical solution from the initial point of contact with a prospect to SOW signature.
• Solution Development.  Client Solutions Directors work closely with the Global Services Delivery team and Solution Architects to convey prospect technical requirements and communicate project timelines, scope and pricing during the pre-sales process.
• Relationship Management. Client Solutions Directors work closely with the Global Services Project Managers to ensure that customers needs are communicated clearly and expectations are managed, particularly in the pre- to post-sale handoff. They would also work with the project managers to ensure final delivery meets customers expectations.

Qualifications/Experience

• 8+ years of experience in solution selling (ideally, both back end services and front end applications) in a professional services environment (pure services, design and build agencies, or professional services within a product organization).
• Undergraduate Degree in Technology, Business Management or related area, or equivalent experience required.
• Ability to understand prospect needs and identify new business opportunities.
• Ability to understand and articulate complex technology concepts, the mobile and living room app ecosystem and associated value to new business prospects. 
• An understanding of new and emerging technologies that could be utilized in a streaming experience such as virtual environments & devices, and generative AI.
• Ability to propose, sell and close a deal.
• Ability to convey solution delivery processes (e.g. Agile vs Waterfall).
• Significant experience developing business proposals and customized programs to meet new business prospect needs and close business.
• Proven ability to negotiate business contracts, including scope, timeline and cost, with new business prospects.
• Willingness to build positive and productive relationships with new business prospects and partners. 
• Experience developing strategic named account strategies to meet quarterly bookings targets, including details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed.
• Previous experience driving strategy and scoping workshops to demonstrate Brightcove’s business and technical value. 
• Previous experience in OTT (AVOD/SVOD/TVE) service design, development or delivery. An understanding of FAST would also be beneficial.
• An understanding of mobile app architecture, design patterns and best practices, and the importance of APIs in terms of system integration.
• An understanding of the benefits of human centered design and UX.
• Willingness to liaise with Delivery and Technology teams to ensure customer needs are fulfilled effectively.
• Demonstrated experience managing customer expectations and communications between customer and internal project teams.
• Strong presentation and writing skills.
• Willingness to travel to meet prospects. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21089

About the Team

Our professional services team, Brightcove Global Services (BGS), provides consulting and delivery services to guide some of the best known companies in the world through their OTT journeys and we're expanding. If you have a strong consulting and professional services background, a passion for working on high-functioning teams, a keen sense of creativity and a willingness to help our clients achieve their business goals through video technology, we'd love to talk.

Brightcove’s Global Services team is not a typical professional services organization, but is Brightcove’s full-service agency for our clients. The team augments our platform and product by building custom video-centric web, mobile, and OTT solutions for a variety of customers across the globe. Our mission is to offer services that maximize customer KPIs in the video space leveraging their content. Our solutions often involve multiple products and services including Brightcove Beacon (OTT Platform), cloud-based services, Content Management System (CMS), Digital Right Management (DRM), Analytics services, Advertising services, subscription and monetization services. We have a team of smart individuals who are passionate about solving complex and interesting problems for our clients and who are driven to ensure those clients are successful.

Position Overview

Have you led technical teams, mentored and learned from them? Impressed clients with your ability to simplify and solve complex technical problems? Built systems that scale to millions of users? If so, and if you’re looking for a chance to grow and work with some of the most well-known media brands in the world, we’d love to talk.

A perfect candidate for a Technical Lead in Brightcove’s Global Services team will have strong hands-on coding skills; have organized and led distributed teams while building best practices (unit testing, code reviews, security and performance audits); and, most importantly, will have delighted clients with their teams’ work.  The Technical Lead partners with the Project Manager on each project to ensure a quality and timely deliverable that will delight the customer. 

Job Responsibilities

• Consulting: Technical Leads are part of the senior team that manage the client and are called upon to facilitate user requirements sessions, design technical specifications, and manage development of documentation to meet client expectations.  In conjunction with a Project Manager, Technical Leads are expected to provide both technical and solution expertise for clients and client engagements.
• Solution Development: Technical Leads work with Solution Architects and Business Analysts to create solutions for various client needs.  Technical Leads support the analysis of client processes and recommend new business models, workflows, or solutions to best meet client needs.
• Leadership: Technical Leads manage all technical aspects of the project and also contribute directly by writing code, managing builds and performing other hands-on tasks.  Technical Leads are responsible for the enforcement and guidance of project technical best practices and standards.  Technical Leads have the ability to exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.
• Team Management:Technical Leads manage varying sized project teams to successfully deliver agreed-upon solutions of the highest quality, exceeding customer expectations.  They mentor and guide less experienced consultants.  They are expected to be role models for best practices and to provide technical knowledge sharing.  

Skills/Qualifications/Experience

• 8+ years experience as a technical developer or related work experience; 2+ years in technical leadership roles; experience in a project-based consulting environment
• Expertise implementing solutions from a defined architecture for various problem types
• Extensive knowledge in the areas of custom software development: OO Design Patterns; microservices, middleware, etc.
• Strong proficiency with at least one server-side language (Node.js and/or Python preferred) required
• Strong proficiency with vanilla JavaScript
• Strong Object Oriented Programming skills
• Deep understanding of the React JavaScript framework
• Understanding data security compliance and security best practices
• Experience in profiling, debugging and troubleshooting systems
• Solid understanding of SQL and NoSQL databases; data modeling/design techniques; data interface protocols; database deployment and scalability; database tuning
• Strong understanding of designing and implementing proper REST APIs
• Extensive experience with designing systems for scale and reuse, source code management strategies, and release management
• Strong and effective verbal and written communications skills; as well as strong and effective presentation and facilitation skills
• Willingness to travel to client locations and collaborate with distributed delivery teams as needed
• Solid knowledge of system administration and software and hardware configuration and production system deployments; ability to make informed recommendations to customer IT staff; ability to troubleshoot pre- and post-production implementations; security; load balancing and performance
• AWS experience strongly preferred
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Knowledge of web accessibility and SEO a plus
• JIRA and Confluence experience a plus

Working Environment

This role is a hybrid role and thus you must live in a commutable distance to the London office. Interaction and cross team interaction is valuable to us so we would like you to meet with the team regularly, in the London office. We hold quarterly BSocial events so that you can connect with the team. The office is located in the heart of Central London and has a fully stocked kitchen with amenities that include a bike shed, fully stocked showers with towels, shower gel etc. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

Position Overview 

We're seeking an energetic, ambitious, and motivated Project Manager who has expertise in managing the facets of projects: the team, the scope and the customers for a successful delivery. As a Project Manager you will own the delivery of a portfolio of projects across the Americas and EMEA regions, ranging from quick implementations to large-scale program deliveries  for well-known international brands and organizations. 

You will participate in the full delivery lifecycle, from project initiation through to deployment, collaborating with fellow Delivery members (Technical Leads, Developers, Business Analysts, Quality Assurance, and Operations), Product Engineers, Customer Support, Legal, and Finance. We will provide our Best Practice approach to delivery with standardized tools, a proven delivery engagement model, and escalation/support plans. You will bring experience of consulting with external clients, development life cycle expertise, software development experience, budget management, and risk management. So if you are a driven, customer focused, and highly motivated PM with both solid technical exposure and a polished communication style, the PM role at Brightcove presents a challenging and exciting career opportunity.

Job Responsibilities

• Accountable for consulting and guiding external clients of Brightcove to the successful delivery of contracted deliverables ranging from SME consulting to Application development based on the Brightcove video platform
• Facilitate client workshops and requirements gathering, with supporting SMEs
• Manage multiple (10+) project types with varying levels of complexity, in parallel
• Manage internal & external stakeholders and delivery teams remotely across multiple time zones 
• Responsible for program charter, governance and communications planning and defining roles for each engagement
• Management of Change Requests
• Consistently employs strong analytical and problem-solving skills to manage multiple shifting priorities, customer demands and timelines 
• Coordination and continuous expectation setting among internal and external stakeholders.
• Manage internal and third-party development teams to deliver projects
• Participate in continuous improvement and enforcement of our Delivery Best Practices
• Contributing to a healthy, collaborative team environment

Qualifications/Experience

• 5+ years of hands on experience working on technical project teams or professional services teams in delivery-related roles with external customers
• Must have excellent communication skills, and the ability to manage clients, vendors and teams dispersed geographically.
• Positive, can-do attitude with the ability to succeed in a fast-past work environment
• Ability to learn quickly and independently to understand and convey technical concepts to internal stakeholders and customers 
• Interested in providing team mentorship and knowledge sharing 
• Experience with simultaneously planning, organizing, and executing projects of varying sizes and complexities and delivering them within the specified timeframe and budget.
• Ability and experience facilitating requirements definition, project planning and gap analysis.
• Experience with Waterfall, Iterative, and Agile methods of delivery within a software development environment.
• Experience with standard project planning, resource planning, risk management, project management tools, practices and procedures.
• Expertise in Risk assessment, tracking, and mitigation planning, with internal/external teams, regular status reporting and escalations to ensure no surprises
• Experience managing a portfolio of projects in excess of $500k in combined revenue
• Experience in resource planning from project kick-off through to delivery to customer
• Excellent project management skills including Scope and budget control with internal reporting
• Experience managing software development, required
• Experience in a professional services environment, a plus.
• Experience with Confluence and JIRA is required 
• Digital or Video industry landscape expertise (OTT, AVOD, SVOD, etc.) a plus, but not required.
• Exposure or hands-on knowledge of the Brightcove products and ecosystem is a plus, but not required.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21059

Data, and how they are used, play a central role at Brightcove and are at the heart of how we make business, product, marketing, and operational decisions. Our centralized Data organization (Analytics, Data Science, and Data Engineering) is a specialized, cross-functional group that collaborates with a variety of departments to drive decisions and provide direction for future growth at Brightcove. The Data Engineering team designs, develops and operates big data services and tools to provide reporting and analytics for our customers and for the business from concept to delivery. We do this on a massive scale, capturing billions of events a day from our video players across the globe. Our team is responsible for deploying to production while delivering differentiated value to our customers. We embrace a variety of current technologies and tools for developing, testing, deploying and monitoring our cloud-based offerings. We are looking for an exceptional Sr. Data Engineer to help build our data platform to scale the business and enable our Analytics and Data organization in solving those challenges.

Job Responsibilities 

• Proactively drive innovation in big data and the execution of our data engineering and data warehouse frameworks and services
• Build world class data infrastructure, APIs, and datasets to support delivery and continuous improvement of Brightcove’s video, ad, and recommendation solutions.
• Understand and translate business needs into data models to support long-term, scalable, and reliable solutions
• Create logical and physical data models using best practices to ensure high data quality and reduced redundancy
• Drive data quality across the organization; develop best practices for standard naming conventions and coding practices to ensure consistency of data models and tracking
• Define and manage SLA’s for data sets and processes running in production
• Continuously improve our data infrastructure and stay ahead of technology
• Design a system for data backup in case of system failure
• Build strong cross-functional partnerships with Data, Sales, Marketing, Finance, Product to understand data needs and deliver on those needs
• Provide technical thought leadership to the team and organization
• Help mentor and manage junior engineers

Qualifications/Experience 

• 5+ years of development experience in Data Engineering and Data Warehousing
• Bachelor's degree in a quantitative field, e.g. Computer Science, Math, Physics
• Experience scaling data environments with distributed/RT systems and self-serve visualization environments
• Proficiency with SQL, Python, Java, Perl, Postgres, REST/GraphQL
• Experience designing and implementing cloud based and SaaS data warehouse (e.g. AWS, Snowflake, GCP, NoSQL) and developing ETL/ELT pipelines
• Experience integrating and building data platform in support of BI, Analytics, Data Science, and real-time applications
• Strong communication skills, with the ability to initiate and drive projects proactively and accurately
• Experience with containers and container-based deployment, preferably Kubernetes
• Experience working with version control, continuous deployment and performance monitoring tools, such as Git, TeamCity, Jenkins, SumoLogic, DataDog, and CloudHealth
• Experience with agile methodologies
• Working knowledge of ad sell-side providers and video/media processing across OTT, Live, and Video on Demand platforms is highly desired

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our Boston office, located in beautiful Fort Point harbor. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia, ping pong tournaments, and events and celebrations of all kinds.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21036

#LI-Remote