How will this role have an impact?
The Clinical Operations Manager will be responsible for the day to day oversight of the clinician team responsible for completing in-home and video (virtual) evaluations for Signify Health. This role will provide clinical and business oversight to a team of 150 clinicians that include Nurse Practitioners, Physician Assistants, and Physicians (MD or DO).
This role will report to our Senior Director, Clinical Operations.
Logistics: Fully remote role with some required travel
What will you do?
- Manage the daily operational performance and metrics of a team of clinicians (ex: cancellation rates, Diagnostic & Preventive Services completion rates, In-Home Evaluation (IHE) completions, staffing levels, etc).
- Drive a sense of culture on their teams through 1:1 interactions, team building events, and other culture events.
- Partner with recruitment to manage staffing levels across their respective teams.
- Partner with capacity management team to troubleshoot capacity concerns with their team.
- Partner with clinical coaches to monitor and oversee the clinical performance of the clinicians.
- Lead the team’s performance to meet company goals. Coach and delivery disciplinary actions as needed. Other management responsibilities as required.
- Communicate operational updates and changes to the clinician team.
- Manage team reports, projects, and tasks as requested.
- Other duties as assigned.
We are looking for someone with:
- The ability to quickly make strategic decisions to address operational challenges.
- Lead and inspire a large team while fostering a culture of excellence.
- Understand operational metrics and strategies to improve them across large teams.
- National healthcare delivery model and clinician network management experience.
- Management experience leading large teams to success.
- Bachelor’s degree in Healthcare Administration, Business Administration or Nursing preferred
- Clinical background experience preferred
- Minimum of 5+ years of experience in healthcare operations or management, with at least 2+ years in a supervisory role required.
The base salary hiring range for this position is $64,500 to $110,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
