We are seeking a Lead Business Analyst to oversee and participate in defining and mapping operational business processes, and then evaluating the processes for risks, issues, and opportunities for improvement. These findings and recommendations will serve as inputs to requirements definition and design for software applications and functionality intended to automate and improve business operations. The Lead Business Analyst serves as a subject matter expert in ongoing requirements elicitation, elaboration, refinement, and design activities and provides oversight and assistance, as needed, to other Business Analysts and Functional Analysts on the PMO Support team.

Location(s):Virginia, Maryland, US. Candidates from HUBZones preferred. Occasional travel required for planning meetings if/when COVID travel restrictions are lifted.

Employment Eligibility: Eligible to work for any employer in the United States without requiring sponsorship. Sponsorship is not available currently.

Key Responsibilities:

Analyze existing business processes, business requirements, and workflows to document “as is’ processes and proposed “to be” solutions to guide requirements development efforts; identify areas of improvement and modernization capabilities and present these findings and recommendations to the customer.
Contribute to and provide oversight on quality analysis, gathering, elicitation, definition, elaboration, and refinement of functional and technical business requirements for IT applications and systems.
Collaborate with customers, end-users, developers, and project managers to analyze, design, implement, and support business requirements elicitation and ensure quality at all levels.
Facilitate or participate in requirements gathering, elaboration, and refinement sessions with project stakeholders.
Maintain business process maps and workflows and update them as software requirements or process improvements are implemented – work with Enterprise Architect to ensure cohesiveness in improvements.
Intake, upload, track, and manage business requirements solicitation and quality, and user stories in requirements management and configuration management tools (e.g. Jira, GitHub, etc.).
Develop and maintain requirements traceability linking epics to sub epics to user stories.
Develop queries in requirements management tools to produce ad hoc and recurring reports.
Review and edit customer-facing documents and work products for quality.
Develop, create, review, maintain, and update application-related documentation and support the preparation of training material in a relevant, accurate, and user-friendly manner.
Analyze and decompose complex requirements, perform gap analysis, and recommend solutions based on research, facilitate change and configuration management.
Conduct thorough research activity to ensure that functional and competitive requirements are met and that the developed application is as per the requirements.
Facilitate executive-level virtual meetings; prepare meeting agenda, capture meeting minutes, and track outcomes and action items.
Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Plan, monitor, and control relevant tasks outlined in the contract and statement of work.
Function as part of an integrated team sharing products, best practices, and information across the portfolio.
Perform related duties as assigned by supervisor.

Basic Qualifications:

Experience in stakeholder management.
Experience in quality assurance, quality control, and quality review of requirements within the SAFe Agile process.
Experience analyzing large amounts of data and other business processes to form ideas and fix problems.
Proven ability to conduct meaningful research about new processes and software and present results that are clear and effective.
Experience identifying potential solutions to business issues or problems.
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
High attention to detail.
Strong problem-solving and analytical skills.
Ability to work productively and conduct professional business in a fully remote work environment.
Availability during normal business hours (8:00 am to 4:00 pm EST).
Required to travel at personal expense to nearest VA facility to get fingerprinted and obtain a PIV badge.
Ability to clear a Moderate Risk Background Investigation.

Education: A Bachelor’s Degree in Operations Research, Mathematics, Computer Science, Cost Accounting or related scientific or technical discipline with 5 years of related experience OR 13 years of related experience in Lieu of a degree.

Certifications: SAFe Certification

Clearance: Moderate Risk Background Investigation.

Desired Qualifications:

Experience working for the Department of Veterans Affairs.
Experience in business process mapping, identifying business requirements/needs, and creating initiatives.
Experience working in a consulting environment and understanding client/customer relations
Excellent knowledge of end-to-end systems (mortgage and loan guaranty).
Ability to work under pressure, coordinate multiple assignments at once, and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Certifications:Agile, IIBA (Institute of Business Analysis) Certification.

About Us:

VetCentric is focused on delivering outstanding services to the federal government.  We have extensive experience in the fields of cyber security, supply chain & logistics management, strategy, business analytics, and IT services such as system design, continuous improvement, virtualization, and data center management.  VetCentric is an SBA certified HUBZone company and VA CVE certified Service-Disabled Veteran Owned Small Business (SDVOSB). We operate in 15 states with offices in Washington DC and Northern Virginia.

Company Perks and Benefits

Competitive compensation
Comprehensive health, vision, and dental benefits
15 days of leave and 11 days of paid Federal Holidays  
401(k) with a matching plan
Annual training budget
Fantastic company culture

“E-Verify Employer, EOE Females/Minorities/Protected Veterans/Individuals with Disabilities; VetCentric partners will offer equal employment opportunities to all persons without regard to race, color, religion, sexual orientation, gender, gender identity, age, national origin, physical or mental disability, veteran status, or other characteristic protected by applicable law.”

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12d

Business Analyst II - Remote

VetCentricAlexandria, VA Remote

agile ● 5 years of experience ● jira ● Design

VetCentric is hiring a Remote Business Analyst II - Remote

Position Summary:

The Sr. Business Analyst is responsible for elaborating, refining, compiling, and recording business requirements for a software development product line. The Sr. Business Analyst will intake requirements provided by the business customer and then organize, refine, and baseline the requirements in the IT requirements management tool. This candidate will also participate in ongoing defect management elicitation and elaboration meetings and provide strategic advice and oversight to business and IT stakeholders on best practices for capturing clear, complete, and testable defects.

Location(s):Virginia, Maryland Washington, DC; US. Candidates from HUBZones preferred. Occasional travel may be required for working sessions once COVID travel restrictions are lifted.

Employment Eligibility: Eligible to work for any employer in the United States without requiring sponsorship. Sponsorship is not available currently.

Key Responsibilities:

Lead the intake, organization, refinement, and management of business requirements for a product line.
Collaborate with PMO Product Line teams, third-party software development vendors, stakeholders, and business customers to manage the collection and input of defect and requirements tasks into Jira and Confluence.
Develop and deliver training materials and training sessions to educate stakeholders on Jira tools.
Collaborate with customers, end-users, developers, and project managers to analyze, design, implement, and support business requirements elicitation.
Contribute to the gathering, elicitation, definition, elaboration, and refinement of functional and technical business requirements for IT applications and systems.
Participate in requirements gathering, elaboration, and refinement sessions with product stakeholders.
Intake, upload, track, and manage business requirements and user stories in requirements management and configuration management tools.
Validate that requirements are reviewed for quality assurance as they are implemented in each software release, including requirements approval, traceability, and proper updates of attributes in the requirements. management tool.
Analyze existing business processes, business requirements, and workflows to document “as is” processes and proposed “to be” solutions to guide requirements development efforts.
Perform problem analysis and analyze, validate, specify, and verify requirements defined by project leads to include customers and end users.
Develop and maintain requirements traceability linking epics to sub epics to user stories and test and development work.
Develop queries in requirements management tools to produce ad hoc and recurring reports.
Support tracking and reporting of software defects.
Develop, create, review, maintain, and update application-related documentation and support the preparation of training material in a relevant, accurate, and user-friendly manner.
Analyze and decompose complex requirements, perform gap analysis, and recommend solutions based on research, facilitate change and configuration management.
Conduct thorough research activity to ensure that functional and competitive requirements are met and that the developed application is as per the requirements.
Facilitate executive-level virtual meetings; prepare meeting agenda, capture meeting minutes, and track outcomes and action items.
Work proactively and independently to carry out assignments to completion within parameters of instructions. given, prescribed routines, and standard accepted practices.
Plan, monitor, and control relevant tasks outlined in the contract and statement of work.
Function as part of an integrated team sharing products, best practices, and information across the portfolio.

Basic Qualifications:

Experience in requirements planning, analysis, refinement, and documentation.
Direct experience working with a requirements management tool (e.g. Jira, GitHub, etc.)
Experience working as a Federal employee or contract.
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
Experience working as a contractor or an employee for the Department of Veterans Affairs (VA).
Hands-on experience setting up Jira projects, columns, and setting up filters.
Project management experience optimizing business and project-level process flows.
Experience in leading a team and driving results to meet the requirements and expectations of clients.
Experience working in a consulting environment and understanding of client/customer relations.
Knowledge of end-to-end systems, particularly within excellent industry knowledge and expertise.
Ability to work under pressure, coordinate multiple assignments at once, and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
High attention to detail.
Strong problem-solving and analytical skills.
Requirements management tool experience (e.g. Jira, GitHub, etc.).
Experience using JQL to search setup queries in Jira to assist in the collection and management of requirements and associated defects.
Ability to work productively and conduct professional business in a fully remote work environment
Ability to be available during normal business hours (8:00 am to 5:00 pm EST).
Ability to effectively communicate, including talking and hearing.
Required to travel at personal expense to nearest VA facility to get fingerprinted and obtain a PIV badge.

Education:Bachelor’s degree in Operations Research, Mathematics, Computer Science, Cost Accounting, or related scientific or technical discipline and 5 years ofexperience OR 13 years of relatedexperienceinlieuof education.

Certifications:SAFe or comparable Agile or requirements management certification

Clearance:Moderate Risk Background Investigation

About Us:

Company Perks and Benefits

Competitive compensation
Comprehensive health, vision, and dental benefits
15 days of leave and 11 days of paid Federal Holidays  
401(k) with a matching plan
Annual training budget
Fantastic company culture

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13d

Business Systems Analyst

Help At HomeRemote

Design

Help At Home is hiring a Remote Business Systems Analyst

Business Systems Analyst - Help At Home - Career Page

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14d

Senior Business Analyst

Premise HealthBrentwood, Tennessee

agile ● 3 years of experience ● mobile ● scrum ● qa

Premise Health is hiring a Remote Senior Business Analyst

Description

Healthcare Without Rival
Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Senior Business Analyst to join our team in Brentwood, TN.

About the role: The Business Analyst is responsible for bridging the gap between IT and the business using data to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. They will act as an expert in understanding the organizations data and will be responsible for using analytical skills to seek out, research, and evaluate a variety of data and technical options to inform business cases, product development, and product iterations. BAs (Business analysts) engage with business leaders and users to understand how data-driven changes to process, products, services, software, and hardware can improve efficiency and add value. They must articulate those ideas but also balance them against what is technologically feasible and financially and functionally reasonable.
As a primary liaison to Product their focus should be on what the systems need to do, how do they do it, who do we need to get input from, and how do we get everyone to agree on what we need to do before we do it. In partnership with a solutions architect, they will develop a business case and vision, gather requirements for the building blocks of a potential solution, define how to measure success, monitor the solutions, and transition to ongoing IT operations.

Essential Functions:

Research, interview, and document key business and technical requirements into a Business Case
Create and manage user stories and acceptance criteria, from initial discovery, through continuous refinement, to completion
Support the organization by gathering, organizing, formatting, and analyzing various forms of clinical and organizational data to inform the business case development.
Interpret research findings and assist in preparing recommendations, as needed, in support business case creation, product development, and product iterations.
Define success measures for proposed solutions, develop monitoring solutions for those success measures and provide feedback to the business on the success of solutions
Collaborate with key product stakeholders to determine requirements, constraints, and risks with new or enhanced product features
Ensure key stakeholders are made aware of key information related to current or future development activity
Understand and manage stakeholder expectations related to product development and iterations
Identify, document, and communicate key risks for product approaches
May facilitate and lead brainstorming sessions, daily standups, project planning, sprint planning, backlog refinement, retrospectives, and product deployments
Help build and continuously improve Agile processes and ceremonies as needed
Facilitate product demos and assist stakeholders with UAT activities
Strong time management, organizational skills, and attention to detail.
Demonstrate strong professional written and verbal communication skills when
interacting with customers (internal and external) and on behalf of Premise Health.
Embodies Premise Health cultural beliefs (respectful, accountable, courageous, ethical, engaged, innovative, and quality-focused)
Perform other duties as assigned.

Job Requirements:

Bachelor’s degree preferred or equivalent work experience
Experience of 5 years or more in a related field (healthcare, statistics, experimental research, data science, economics, or public health) will be considered in lieu of degree.
Requires minimum of three (3) years of Business Analyst experience in healthcare, statistics, experimental research, data science, reporting and analytics, economics, or public health.
Agile (3 years of experience is preferred)
Experience eliciting requirements and writing user stories based on product owner, developer, and QA feedback with business needs knowledge
Experience performing technical product research
Experience with technology solutions in the healthcare space
Experience working with development teams and multiple stakeholders to coordinate efforts for the same goal
Experience working on cross-functional teams
Experience establishing & maintaining relationships with individuals at various levels of the organization, such as peers, internal/external stakeholders, business partners, senior level managers

Preferred Experience:

Technical Background / Degree Program preferred
Knowledge of Agile / Scrum methodologies
Able to discuss technical solutions
Possesses excellent oral and written communication skills
Project Management experience a plus
Ability to work independently
Ability to learn quickly and think creatively
Must have a Growth Mindset
Team player with strong interpersonal skills and ability to take a leadership role when necessary
Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
Experience working with virtual team members
Intermediate level skill with the following toolsets: MS Office Suite, ServiceNow; MS Project; Video conferencing tools (Zoom, etc.); Collaboration Tools (SharePoint, Teams, etc.)
Epic EMR (Electronic Medical Record) experience a plus

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

To support Premise Health’s commitment to the safety, health and wellbeing of our team members, clients and patients, Premise Health encourages all new team members to be fully vaccinated and up to date with a COVID-19 vaccine. Where applicable state or local laws or a client require, individuals who are offered and accept a position with Premise Health will be required to provide proof of vaccination in the form of a CDC vaccination card as part of the pre-employment onboarding process.
*Except where a reasonable medical or religious accommodation can be granted.

California Job Applicant Privacy Notice

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14d

Senior Director of Revenue Operations

TotangoRemote

salesforce ● Design ● c++

Totango is hiring a Remote Senior Director of Revenue Operations

Senior Director of Revenue Operations - Totango - Career Page

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17d

Lead Business Analyst - Remote

VetCentricAlexandria, VA Remote

agile ● jira ● Design

VetCentric is hiring a Remote Lead Business Analyst - Remote

Position Summary:

Location(s):Virginia, Maryland, US. Candidates from HUBZones preferred. Occasional travel required for planning meetings if/when COVID travel restrictions are lifted.

Employment Eligibility: Eligible to work for any employer in the United States without requiring sponsorship. Sponsorship is not available currently.

Key Responsibilities:

Analyze existing business processes, business requirements, and workflows to document “as is’ processes and proposed “to be” solutions to guide requirements development efforts; identify areas of improvement and modernization capabilities and present these findings and recommendations to the customer.
Contribute to and provide oversight on quality analysis, gathering, elicitation, definition, elaboration, and refinement of functional and technical business requirements for IT applications and systems.
Collaborate with customers, end-users, developers, and project managers to analyze, design, implement, and support business requirements elicitation and ensure quality at all levels.
Facilitate or participate in requirements gathering, elaboration, and refinement sessions with project stakeholders.
Maintain business process maps and workflows and update them as software requirements or process improvements are implemented – work with Enterprise Architect to ensure cohesiveness in improvements.
Intake, upload, track, and manage business requirements solicitation and quality, and user stories in requirements management and configuration management tools (e.g. Jira, GitHub, etc.).
Develop and maintain requirements traceability linking epics to sub epics to user stories.
Develop queries in requirements management tools to produce ad hoc and recurring reports.
Review and edit customer-facing documents and work products for quality.
Develop, create, review, maintain, and update application-related documentation and support the preparation of training material in a relevant, accurate, and user-friendly manner.
Analyze and decompose complex requirements, perform gap analysis, and recommend solutions based on research, facilitate change and configuration management.
Conduct thorough research activity to ensure that functional and competitive requirements are met and that the developed application is as per the requirements.
Facilitate executive-level virtual meetings; prepare meeting agenda, capture meeting minutes, and track outcomes and action items.
Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Plan, monitor, and control relevant tasks outlined in the contract and statement of work.
Function as part of an integrated team sharing products, best practices, and information across the portfolio.
Perform related duties as assigned by supervisor.

Basic Qualifications:

Experience in stakeholder management.
Experience in quality assurance, quality control, and quality review of requirements within the SAFe Agile process.
Experience analyzing large amounts of data and other business processes to form ideas and fix problems.
Proven ability to conduct meaningful research about new processes and software and present results that are clear and effective.
Experience identifying potential solutions to business issues or problems.
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
High attention to detail.
Strong problem-solving and analytical skills.
Ability to work productively and conduct professional business in a fully remote work environment.
Availability during normal business hours (8:00 am to 4:00 pm EST).
Required to travel at personal expense to nearest VA facility to get fingerprinted and obtain a PIV badge.
Ability to clear a Moderate Risk Background Investigation.

Certifications: SAFe Certification

Clearance: Moderate Risk Background Investigation.

Desired Qualifications:

Experience working for the Department of Veterans Affairs.
Experience in business process mapping, identifying business requirements/needs, and creating initiatives.
Experience working in a consulting environment and understanding client/customer relations
Excellent knowledge of end-to-end systems (mortgage and loan guaranty).
Ability to work under pressure, coordinate multiple assignments at once, and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Certifications:Agile, IIBA (Institute of Business Analysis) Certification.

About Us:

Company Perks and Benefits

Competitive compensation
Comprehensive health, vision, and dental benefits
15 days of leave and 11 days of paid Federal Holidays  
401(k) with a matching plan
Annual training budget
Fantastic company culture

See more jobs at VetCentric

Apply for this job

17d

Sr. Business Analyst - Remote

VetCentricAlexandria, VA Remote

agile ● 5 years of experience ● jira ● Design

VetCentric is hiring a Remote Sr. Business Analyst - Remote

Position Summary:

Location(s):Virginia, Maryland Washington, DC; US. Candidates from HUBZones preferred. Occasional travel may be required for working sessions once COVID travel restrictions are lifted.

Employment Eligibility: Eligible to work for any employer in the United States without requiring sponsorship. Sponsorship is not available currently.

Key Responsibilities:

Lead the intake, organization, refinement, and management of business requirements for a product line.
Collaborate with PMO Product Line teams, third-party software development vendors, stakeholders, and business customers to manage the collection and input of defect and requirements tasks into Jira and Confluence.
Develop and deliver training materials and training sessions to educate stakeholders on Jira tools.
Collaborate with customers, end-users, developers, and project managers to analyze, design, implement, and support business requirements elicitation.
Contribute to the gathering, elicitation, definition, elaboration, and refinement of functional and technical business requirements for IT applications and systems.
Participate in requirements gathering, elaboration, and refinement sessions with product stakeholders.
Intake, upload, track, and manage business requirements and user stories in requirements management and configuration management tools.
Validate that requirements are reviewed for quality assurance as they are implemented in each software release, including requirements approval, traceability, and proper updates of attributes in the requirements. management tool.
Analyze existing business processes, business requirements, and workflows to document “as is” processes and proposed “to be” solutions to guide requirements development efforts.
Perform problem analysis and analyze, validate, specify, and verify requirements defined by project leads to include customers and end users.
Develop and maintain requirements traceability linking epics to sub epics to user stories and test and development work.
Develop queries in requirements management tools to produce ad hoc and recurring reports.
Support tracking and reporting of software defects.
Develop, create, review, maintain, and update application-related documentation and support the preparation of training material in a relevant, accurate, and user-friendly manner.
Analyze and decompose complex requirements, perform gap analysis, and recommend solutions based on research, facilitate change and configuration management.
Conduct thorough research activity to ensure that functional and competitive requirements are met and that the developed application is as per the requirements.
Facilitate executive-level virtual meetings; prepare meeting agenda, capture meeting minutes, and track outcomes and action items.
Work proactively and independently to carry out assignments to completion within parameters of instructions. given, prescribed routines, and standard accepted practices.
Plan, monitor, and control relevant tasks outlined in the contract and statement of work.
Function as part of an integrated team sharing products, best practices, and information across the portfolio.

Basic Qualifications:

Experience in requirements planning, analysis, refinement, and documentation.
Direct experience working with a requirements management tool (e.g. Jira, GitHub, etc.)
Experience working as a Federal employee or contract.
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
Experience working as a contractor or an employee for the Department of Veterans Affairs (VA).
Hands-on experience setting up Jira projects, columns, and setting up filters.
Project management experience optimizing business and project-level process flows.
Experience in leading a team and driving results to meet the requirements and expectations of clients.
Experience working in a consulting environment and understanding of client/customer relations.
Knowledge of end-to-end systems, particularly within excellent industry knowledge and expertise.
Ability to work under pressure, coordinate multiple assignments at once, and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
High attention to detail.
Strong problem-solving and analytical skills.
Requirements management tool experience (e.g. Jira, GitHub, etc.).
Experience using JQL to search setup queries in Jira to assist in the collection and management of requirements and associated defects.
Ability to work productively and conduct professional business in a fully remote work environment
Ability to be available during normal business hours (8:00 am to 5:00 pm EST).
Ability to effectively communicate, including talking and hearing.
Required to travel at personal expense to nearest VA facility to get fingerprinted and obtain a PIV badge.

Certifications:SAFe or comparable Agile or requirements management certification

Clearance:Moderate Risk Background Investigation

About Us:

Company Perks and Benefits

Competitive compensation
Comprehensive health, vision, and dental benefits
15 days of leave and 11 days of paid Federal Holidays  
401(k) with a matching plan
Annual training budget
Fantastic company culture

See more jobs at VetCentric

Apply for this job

18d

Client Director

Centerline DigitalRemote

B2B

Centerline Digital is hiring a Remote Client Director

Client Director - Centerline Digital - Career Page

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18d

Onboarding Consultant

PlayvoxAustralia

B2B

Playvox is hiring a Remote Onboarding Consultant

We believe that a great customer experience starts with people! Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules - Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.

At Playvox, we are a customer-first organization. The Onboarding Consultant is focused on securing healthy long-term adoption and relationships with an assigned portfolio of customers with a strong focus on time-to-value and customer best practices.

This is a role for someone who is both forward-thinking, practical and has a passion for helping customers. You will need to be prepared to dig in, and do what is required to ensure successful adoption of our WFM product, and to ensure that our customers have a successful Playvox onboarding experience .A background in Workforce Management and/or Contact centre management is required.

Responsibilities:

Manage full account implementation(s) in parallel and relationships with customers to drive long-term adoption.
Helping to onboard new customers through discovery workshops, training, and business support through our onboarding process.
Serve as a primary point of contact throughout implementation and manage the customer communication by proactively engaging with customers during implementation and onboarding: conducting status calls, communicating via email and chat, and conducting formal customer hypercare and implementation close with cross-functional teams.
Manage large scale project plans using formal project management tools, allocating tasks and managing resources.
Maintain overall health of accounts throughout onboarding and implementation to ensure account success and growth.
Facilitate ‘Expert’ sessions to satisfy contract conditions post implementation when called upon by the account CSM
Cultivate a trusted advisor relationship with stakeholders and executive sponsors.
Serve as the voice of the customer to drive improvement across all areas including: Input into the product development roadmap (ideas, feedback from customers, and assisting in validating releases prior to general release).
Proactively identify opportunities with current implementations to continue to provide exceptional value to customers and communicate with the corresponding internal teams.
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.
Collaborate with technical support to assist in triaging customer technical issues or product questions.
Conduct ongoing customer training and consult on best practices for product usage.
Present product demonstrations.
Support customers and solve problems for specific and individualized use cases including: Document and monitoring of client issues, feature requests and product enhancements through to resolution.
Strong understanding of the Playvox platform and similar SaaS solutions within the contact center industry

Requirements

You will need a strong background in either Workforce Management, Contact Centre environments or Customer Success Management to be successful in this role.
5-7+ years of B2B client-relationship management experience in software/technology, preferably in contact centre industry.
Knowledge of customer success processes and best practices.
Ability to manage multiple priorities and tasks; proven strong organizational skills in a high-growth environment.
Ability to be a subject matter expert within the product and lead customer-facing conversations.
Act as a trusted advisor and confident to deliver advice and recommendations.
Excellent written and verbal communication skills.
Strong attention to detail, both written and verbal.
Full fluency in English.
Fluency in Spanish or Portuguese is a plus

Why join Playvox?

In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other’s contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.

A few of our Playvoxer perks include:

Training and learning opportunities
Monthly wellness hours program
Complete remote working
Additional paid leave for your birthday and Playvoxsary (work anniversary)

If you’re ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we’d love to hear from you! APPLY TODAY!

Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.

Please note: Due to high volume of applications, we will be contacting shortlisted candidates only

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18d

Sr. Manager, Revenue Operations

TotangoRemote

7 years of experience ● salesforce ● Design ● c++

Totango is hiring a Remote Sr. Manager, Revenue Operations

Sr. Manager, Revenue Operations - Totango - Career Page

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20d

Collections Representative

CARCHEXRemote

CARCHEX is hiring a Remote Collections Representative

Collections Representative - CARCHEX - Career Page

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20d

Senior Manager, Conference Operations

Blavity Inc.Remote

Ability to travel ● Design

Blavity Inc. is hiring a Remote Senior Manager, Conference Operations

Senior Manager, Conference Operations - Blavity Inc. - Career Page or See more jobs at Blavity Inc.

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20d

Development Manager

TrupanionUnited Kingdom

Design ● c++ ● .net

Trupanion is hiring a Remote Development Manager

Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. The UK isTrupanion'stechnology and innovationcentreof excellence. We createsolutions to ensure our members, their pets, and their vets experience unparalleled customer service. We offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to be the very best version of themselves.

Position Summary:

The Development Manager is responsible for leading and managing a team of software developers and supporting them in building industry leading, robust, high quality software solutions that are fit for purpose. They will help develop a strategy for the team to meetTrupanion’scorporate strategy and objectives, and to improve the quality of the service it delivers internally and externally. This position will plan and monitor the successful implementation of this strategy, and will be responsible for the quality and technical approach taken by team members, ensuring it is aligned toTrupanion’scorporate strategy, and that projects are delivered on time and on budget. They will create and maintain a professional, supportive, inclusive culture within the team, where individuals take ownership and accountability, and where they are fastidious and proud of delivering excellence and quality.

This is a fully remote position open to candidates anywhere in the UK. Candidates who prefer an in-office option may choose to work a hybrid schedule out of ourAltrinchamoffice.

Key Responsibilities Include:

Team leadership, strategy and planning

Lead and manage a team of in-house and remote software developers across different time zones. Line management responsibilitieswill include technical recruitment, 1-on-1 reviews, goal setting, identifying training needs, motivating, engaging, and performance-managing the team.
Drive the strategic direction of our products considering emerging and legacy technologies, oversee thedevelopment strategy for our products and platforms from definition to implementation.
Devise a tactical plan which can be collaboratively carried out by the team, to implement improvements to our products, processes and knowledge sharing within the team.
Plan for team growth considering the blend/level of skills required with the team, assist in resourcing decisions, coach and performance manage where necessary.
Review project progress and overview of the performance of all individuals in the team.
Facilitate the smooth delivery of all projects, enhancements and support delivery by the team.
Make sure team members have the latest in-depth knowledge of all decisions on projects or enhancements that they make.
Facilitate technology and methodology decision making through the team, includingstandardisationof system architecture, reusable libraries, tooling versions, and build and deployment processes.
Have a clear task list and plan for inducting new team members into the team and bring them up-to-speed as quickly as possible.
Make sure that all training and support that team members require is delivered internally or externally.

Software Development

Keep up to date with the latest software development technologies and methodologies
Drive consistent standardsand approaches throughout the team
Write clean, structured, and well-documented code
Build future-proof reusable core libraries to drive further efficiencies throughout the team
Deliver code which is well tested and consistently error-free
Design and builddatabase schemas with integrity and scalability with data access layers that areoptimisedfor performance and security

Communication and problem solving

Use your experience when reviewing and auditing code
Assist in critical support issues where your experience is required to ascertain the issue quickly and to find the more appropriate resolution
Take control over critical support instances, putting into place the correct escalation and process to manage and resolve issues as soon as possible
Contribute regularly to discussions regarding internal processes and system improvements to ensure maximum efficiency across the company, including technical solutions to problems
Instigate cross-team ideas and initiatives
Make sure the development team areintegrating other teams’ services efficiently and that they are offering technical input into how all Trupanion Inc. services and products can be delivered and improved
Strive to ensure that processes and appropriate levels of knowledge are shared betweenteams
Make sure that any reports are written adhering to company brand/template, are clear and of a professionally high standard

Technical Support

Lead and oversee all technical quotes, analysis, specifications to make sure they are complete and accurate
Support the business development team with pre-sale activities, contributing to RFPs where appropriate and assisting in pitches to potential clients where needed
Provide training and workshops for team members as required

Company best practice, standardsand compliance

Define and enforce development and coding standards using appropriatelinting, scanning and reporting tools
Ensure Trupanion and its developers are compliant with all relevant security standards (e.g. OWASP) to maintain and support PCI DSS,ISO and other certifications
Design and implement development policies and procedures and ensure they are followed, including (but not limited to) ISO, PCI DSS and Trupanion test/release processes
Stay aware of the latest data protection and security threats and to make sure we mitigate against known industry standards and keep team members abreast of these threats.
Ensure your team help other team members to develop, gain a strong understanding of the Trupanion business including the corporate and departmental goals
Efficiently manage your workload and accurately record your time using the company time recording system.
Make sure your team completes their time recording consistently and accurately
Ensure your knowledge of software development is kept up todate and relevant by networking/researching/reading blogs and news sources/training courses.
Freely share knowledge, insight, best practice and ideas

Innovation and research and development

Proactively drive innovation with new ideas and options madeavailable by new technologies
Maintain and actively contribute to a list of innovation & research projects
Assist by offering strategic and technical advice for anyone working on these projects
Implement and monitor ongoing strategies to enable us to deliver quality and excellence through robust testing, and policies that are balanced and appropriate to the scope of project being delivered.
Foster a focus on excellence across the development team

Qualifications

Experience, Skills,Knowledge& Abilities:

Asenior level software developer with strong and successful technical lead experience
Experience of leading a team of in-house and remote developers across different time zones
Advanced level (knowledge and experience) of programming languages andmethodologies, including C# and .NET
Experience of managing, directing and motivating team members to deliver projects with stretching scope and objectives
Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
Proactive and highlyorganised, with strong time management and planning skills
Able to meet tight deadlines and remain calm under pressure
Experience at advising key stakeholders across the Trupanion business.

Education, Registration & Certification:

Bachelor’s degree, preferably in Computer Science or other technical discipline

Benefits and Perks:

Bonus opportunities
Private medical insurance and health cash plans
25 days annual leave plus bank holidays
Five-week sabbatical after five years of employment
Restricted Stock Units
Open, casual, pet-friendly, and fun office environment
Cycle to work scheme
Life Insurance
Rocket Lawyer

About Trupanion:

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.

Take a look inside our office and see for yourself:https://aqinsure.tech/working-at-aq/

Trupanion Team DNA:

At Trupanion, we achieve great things together when we are:

Caring:We are kind to each other and assume positive intent.
Collaborative:We work together to achieve company goals (we not me).
Courageous:We are determined, take risks, and make bold moves.
Curious:We seek new information to continually better ourselves and our work.
Honest:We believe candid communication leads to successful teamwork.
Inclusive:We welcome and value all people and perspectives.
Nimble:We readily adapt and evolve in pursuit of progress and innovation.

For more information about Trupanion, visithttps://trupanion.com/about

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us torequest reasonable adjustments.

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