Job Description

ProSidian Seeks a Business Support Analyst.  The Business Support Analyst provides business support for the Firm's daily business activities.  Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.  We help forward-thinking clients solve problems and improve operations.

The Business Support Analyst requires professionalism and technical capabilities to serve as our team's responsible and resourceful Business Support Analyst.  Working remotely, The Business Support Analyst will organize and update files, create marketing materials, support business development, assist with operations and related activities, draft/formal policies and guidelines, perform research, create presentations and sales materials, etc.  

The ideal candidate should be tech-savvy, able to communicate through multiple channels, and super organized.  This candidate must be a utility player for our team, one who can multi-task and take on different needs of the Firm each day.

While every employer is different, and each will have unique qualifications for a Business Support Analyst position, all activities required for success include tactics to support and enhance the organization's success.  With our wide range of services, we provide tailored solutions that fit unique needs related to Enterprise Services/Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital.  

These activities require a depth of technical and strategic thoughts and actions, accuracy, attention to detail, and consistency in deliverables.  This blended position requires MS Word, Excel, PowerPoint, Outlook/email, and MS Access skills that entail marketing and administrative acumen.

As a Business Support Analyst, your tasks will vary based on client and Firm needs and your skills, including performing general executive assistant duties; formatting and editing documents; arranging meetings and appointments; performing research and setting up opportunity pipelines; updating social media; authoring articles and content and identifying/sourcing candidates for our projects.

NOTE:  Internet research, generating simple reports in Excel, occasional PowerPoint presentations, and other administrative tasks are all key elements of our work.  Experience in MS Office, MS Word, Outlook, Adobe, Google Apps, and Outlook is essential.

•    Flexibility: We have a distribution team.  Each intern will have different needs according to their work and school schedule.  We offer you the ability to work remotely.
•    Diversity: Diversity is essential to us.  It would help if you had a team worldwide to solve global issues.
•    Technical Ability:  Technical ability to assist with Adobe Documents, PowerPoint, Excel, MS Word, and Outlook/email-related tasks proficiently, efficiently, and accurately
•    Word Processing Skills: Word Processing is a basic task that has to be done well and includes (but not limited to) data entry and typing, so one must note that it is not only about writing and typing 80-100 words per minute but also ensuring that the work is 100% accurate.
•    Oral Communication and Writing: In virtual modes of communication, tasks that require sending reports, managing emails, or making presentations require oral and written communication skills and communicating effectively both verbally and through writing.  
•    Computer Skills: All tasks are done using a computer, so one must have proficient computer skills.  Programs like Microsoft Word and Excel are the basics, including advanced internet skills to support his business website or database system.
•    Self-Motivation and Discipline:  Business Support Analyst motivation and discipline are essential - getting out of bed on time and getting ready for work should be a discipline.  Managing non-work-related matters that distract them while working on their tasks and reminding them about deadlines is critical to success.
•    Quick Thinking and Effective Decision Making: The capability to think and make the right decisions promptly is vital, especially when the client leaves a specific Business Support Analyst task and is not around to answer questions or clarifications.
•    Love for Continuous Learning: Stay at the top of the game; learn daily.  Treat every day differently and watch out for learning curves.  Because the nature of the job allows more freedom, one must be motivated and disciplined enough to succeed.

You will be relied upon to keep things organized in the business and be proactive.  The Business Support Analyst must be quick on their feet and an excellent problem solver.  They must know how to take the initiative to get things done to meet deadlines.  For Business Support Analyst Duties/Support/Service Requirements, we expect the MOST from Our Engagement Teams And Collaborating Partners:

M - MANAGEMENT SUPPORT

• Digitally Filing And Retrieving Corporate Records, Documents, And Reports.
• Document Management - Upload,
• Follow Up With Clients And Vendors On Various Issues/Projects
• Handle A Variety Of Administrative Support Tasks
• Handle Confidential Employer And Client Information
• Helping Prepare For Meetings.
• Interact with clients to ensure customer satisfaction
• Maintain an organized workflow and track each stage of assigned projects through to completion
• Manage company marketing activities under the direction of Managing Principal and Practice Leadership Team, including website, branding, and promotional materials
• Organize Correspondence And Answer Emails
• Other Ad Hoc Task Relevant To The Role
• Support practice leaders in coordinating marketing initiatives, including a regular cadence of business development campaigns.
• Take Notes Or Transcribe Meetings
• Work under tight deadlines and adeptly manage multiple tasks and shifting priorities.

O - OPERATIONS SUPPORT AND BUSINESS DEVELOPMENT SUPPORT

• Administrative Tasks, Data Entry, And Schedule Appointments On An Ongoing Basis
• Assist in preparing and distributing materials for prospect interactions by researching and collecting background information on institutions and potential opportunities.
• Assist With Tasks Related To Proposal Development While Providing General Administrative Support.
• Collect proposal information from stakeholders and assimilate the data into an established process for managing, executing, and fulfilling proposal requests.
• Customer Information Management
• Ensure and enhance ProSidian Consulting policies and procedures.
• Manage A Contact List
• Manage Filing Systems, Update Records, And Organize Documentation
• Perform Market Research and other Office Administrator Tasks
• Performing Office Duties That Include Managing A Records Database.
• Pipeline Sheet Updates, Research, Analysis, And Outreach For Opportunities Aligned With ProSidian Solution Offerings
• Procurement Forecast Research, Analysis, Identification, Selection, And Outreach For Opportunities Aligned With ProSidian Solution Offerings
• Proposal/Sources Sought/ And Request For Information Template Staging And Proposal Support Aligned With ProSidian Solution Offerings
• Prospecting (Procurement Forecast And Other) And Prospecting Follow Up
• Provide any other assistance necessary to support Sales Executive operations/pipeline management.
• Reach Out To Potential And Current Partners To Schedule Collaborative Sessions Related To Ongoing Business Pursuits
• Research, Identification, And Organizing Networking And Introductory Meetings With Current And Prospective Partners Aligned With ProSidian Solution Offerings
• Researching And Conducting Data To Prepare Internal- And External-Facing Documents And Deliverables
• Schedule introductory meetings with client prospects and attend Practice leaders on client meetings.
• Staging And Updates Of Proposal Pricing Spreadsheets And Proposal Support Aligned With ProSidian Solution Offerings

S - SOCIAL MEDIA AND PRESENTATIONS SUPPORT

• Assist In Research And Writing Topics, Clients, And Opportunities Related To ProSidian Consulting Services For CONUS/OCONUS public/private companies, defense and civilian government agencies, and non-profit organizations.
• Create Presentations, As Assigned
• Create, Complete, Update, And Publish ProSidian PowerPoint Presentations
• Create, Complete, Update, And Publish ProSidian Social Media, LinkedIn And Twitter/Hootsuite Posts, and Website Content
• Generate And Send Template Emails, Letters, And Text Messages
• LinkedIn Posts & Messaging
• Manage Social Media Accounts And Replies
• Pdf Conversion, Splitting And Merging
• Prepare And Create PowerPoint Presentations And Materials As Needed; Research Materials And Sources For Presentations
• Proof/Edit Documents
• Social Media Management (Facebook | LinkedIn | Twitter | Instagram | Other - Hootsuite
• Support The Production Of Marketing Materials And Thought Leadership Related To ProSidian Solution Sets - www.prosidian.com

T - TECHNICAL SUPPORT AND EXCELLENT CLIENT DELIVERABLES

• Coordinate technical support activities and liaise with ProSidian engagement team members and technical teams to resolve issues efficiently.
• Ensuring all documentation is accurate, up-to-date, and accessible to team members and clients.
• Facilitate Training and Support Sessions necessary to Train clients and team members.
• Prepare And Organize Databases, Dropbox Files And Reports
• Prepare Customer Spreadsheets And Keep Online Records
• Present Excellent Customer-Service Skills To Customers And Clients
• Support efforts to monitor and track technical support requests, ensuring timely resolution and client satisfaction.
• Support the Conduct of Quality Assurance Reviews to ensure client deliverables meet client requirements and standards.
• Support developing and maintaining detailed project documentation to create and update project plans, timelines, and deliverables.  
• Using Various Software, Including Word Processing, Spreadsheets, Databases, And Presentation Software

Qualifications

The Business Support Analyst - Shall have consecutive employment in a position with comparable responsibilities within the past five (5) years.  Must be able to use a computer to communicate via email and proficient in Microsoft Office Products (Word/Excel/PowerPoint) and related tools and technology required for the position.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.

•    Bachelor's degree in business administration, Management, or a related field.
•    2-4 years of experience in a similar role, preferably in a consulting environment.
•    Strong analytical and problem-solving skills.
•    Excellent written and verbal communication skills.
•    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
•    Ability to work independently and as part of a team.
•    Strong organizational and time-management skills.
•    Able to organize and manage large amounts of files, tasks, schedules, and information
•    Able to work nights, weekends, extended hours, and holidays as needed
•    Computer with internet access and a Quiet work area away from distractions
•    Excellent phone, email, and instant messaging communication skills
•    Effective and efficient time management skills, organizational skills
•    Data Analysis and Reporting: Collect, analyze, and interpret data to identify trends and patterns.  Prepare detailed reports and presentations for internal and client use.  Assist in the development of dashboards and metrics to track project performance.
•    Experience with Google Docs, cloud services, and other technology tools
•    Highly organized and able to multi-task and work well with fast-paced directions and instructions
•    Knowledge of online calendars and scheduling (e.g., Google Calendar)
•    Must be able to work independently and get the job done with the ability to read, understand, and follow oral and written instructions.
•    Proven experience as a Business Support Analyst or relevant role
•    Self-directed and able to work without supervision and strong customer service and presentation skills
•    Two years previous experience handling assistant or administrative responsibilities, or experience in customer service or related field preferred

YOU'RE PERFECT FOR PROSIDIAN CONSULTING IF:

•    You are a strong writer and can repurpose content from existing content.
•    You have impeccable attention to detail.
•    You have experience in the Consulting Services industry.
•    You are tech-savvy and have experience with social media and web conferencing tools.
•    You have a project management skillset.
•    You are excellent with quality control and managing content on LinkedIn.
•    You are a self-starter and eager to take the initiative.
•    You have personally invested in self-development.
•    You have high emotional maturity and do not get hung up on day-to-day minutia.
•    You have thick skin that can handle direct communication.
•    You are efficient and concise.
•    You are dependable and understand the value of time and meeting deadlines.
•    You take ownership and pride in your work.
•    You have impeccable follow-through and always close loops.
•    You have a positive, high-energy attitude and a "get it done" mindset.
•    You are proactive - still thinking two steps ahead.
•    You are resourceful and bring solutions to the table.
•    You are politically neutral and do not dive into controversial topics.

ProSidian Business Support Analyst performs the typical duties of completing tasks from a remote location.  As a ProSidian Business Support Analyst, you maintain regular communication because ProSidian Business Support Analysts are away from the office with their employers.  As a Business Support Analyst, you must be able to multi-task projects; your employer may need you to coordinate several projects and events simultaneously.

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Job Description

As a Business Analyst, you will be the vital role to support the development and implementation of ATPCO’s commercial strategy. The ideal candidate for this position is a problem solver that utilizes their knowledge, skills, critical thinking, and abilities to identify key insights, findings, and recommendations to support the achievement of corporate objectives. Your role will constantly involve improving our data quality and collection, enhancing the way we report and visualize data, and analyzing data to develop strategic insights and drive financial impact on the business. You will closely work with Sales and Account Managers, Marketing, Finance, Customer Service, Product, and Technology Divisions.

You Will:

• Collect and organize data from various sources (revenue, product usage, customer insights, etc.), analyze the information, and develop solutions to business problems and recommendations to leadership
• Gather, capture, and provide analysis for recommendations or changes in practices based upon research
• Recommend business process improvements or efficiencies within department and across the Division
• Support automation of data reporting tools to visualize the data in easy-to-understand formats
• Create a robust analytical framework to understand customer behavior
• Assist the configuration, testing, and maintenance of the enterprise Customer Relationship Management (CRM) systems to facilitate customer business operations and processes
• Assist in development of KPI report production, automation, and validation
• Help design, document, and maintain operation processes

The Ideal Candidate:

• Skilled in data analytics using Excel, PowerBI, and SQL to solve complex problems, optimize queries, and deliver actionable insights
• Knowledge of data modelling techniques
• Skilled in presentation development primarily using PowerPoint
• Excellent time management, organization, planning skills, and attention to detail are essential
• Ability to turn complex concepts into simple language
• Provide support and leadership for projects and tasks
• Can work independently or in a team environment
• Bachelor’s degree in Industrial and Systems Engineering, Business Analysis, Business Administration, Data Analytics, or a related field

Salary Range:  USD $74,000 - 103,000 USD

*The disclosed range estimate has not been adjusted for applicable geographic differential associated with the location*

Qualifications

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Job Description

Kredita Lottery Limited (MNG LOTTERY)  is looking to hire an experienced and passionate operations professional as her mng lottery-agents Manager who will be responsible for state operations, engagement/ monitoring, and retention at a consistently high level.
As our Partner-Agent Manager, you will be charged with agent-partner-related tasks, operational and performance activities which include but not limited to monitoring agent-partners, their downlines, recruiting new partners, agent productivity/satisfaction within your focus Region.

Qualifications

About you

• 18 to 29 years of age

• SSCE, OND, HND, Bachelor's degree or equivalent work experience,

• 1+ years of experience in Sales or Agent Operations.

• Proven track record of communication & analytical skills;

• Experience in managing a large number of people and teams;

• Proficiency with Microsoft Office Suite

• Ability to communicate feedback;

• Good organizational skills, knowledgeable in goal-setting practices;

• Examples of data visualization abilities and understanding of support metrics;

• Perception of basic business metrics and how support impacts those;

• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

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Job Description

This position is part of a team that builds international (outside of the United States) quotes for our Sales Managers. There will be significant interfacing with telecom carriers, sales agents and other staff members. The ideal candidate will possess excellent critical thinking and analysis skills, communicate well with all levels of personnel and be highly organized. You must have strong computer skills and operate well in a true multi-tasking environment. 

Qualifications

• Must be able to work in a demanding international environment and meet deadlines

• Must have good english writing and grammar skills

• Must be detail oriented

• Must be computer literate and know how to use Microsoft Word, Outlook and Excel 

• International Telecom experience is essential

• Must have an understanding of global internet services

• Must have good math skills 

• Must be able to learn quickly and work with minimal supervision 

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Job Description

The Technical Business Analyst role within Engineering will work with key stakeholders to gather, analyse and manage the technical and business requirements for product enhancements.  

Working closely with the VP of Engineering, Engineering/UX Leads and Product Manager you will be involved in capturing customer insights on product desires and help to define key product features that will improve the product and customer experience.  

In addition, within this role you will be responsible for defining and leading estimation of the product features, (decomposing from prioritised product initiatives) with the Engineering Team Lead  as well as the creation of detailed User Stories.

Major Responsibilities

• Assisting the product team with building and maintaining the backlog, ensuring all requirements and user stories align to product strategy.

• Work closely with internal and external stakeholders to convert business needs into business and technical requirements.

• Translating requirements into high quality user stories, including personas and acceptance criteria, ensuring the stories can be tested both functionally and non-functionally.

• Continually aligning the user stories and operational implications according to how the solution evolves, and ensuring the impacts are thought through and communicated as necessary.

• Decompose Initiatives into Features and Stories that have been prioritized by Product Manager and presented during Planning under direction from Engineering Team Lead (utilizing I.N.V.E.S.T).

• Maintain traceability between User Stories and Feature enhancements.

• Facilitate (with Engineering Team Lead) agile estimation, prioritisation, and planning workshops, identifying and managing inter-team dependencies.

• Running of various workshops such as story mapping, release planning, user story walkthroughs for each release/sprint.

• Facilitate identification of gaps in solution capability.

• As required, assist with integration testing to ensure that the product enhancements work as expected. 

Qualifications

Essential Competencies and Capabilities

• Growth mindset

• Resilience in a scale up environment where we often must solve problems not encountered before

• Strongly driven to achieve and take pride in excellent outcomes with focus on quality

• Critical thinking ability and strong problem-solving capacity.

• Ability to communicate clearly at various levels, from technical requirements to stakeholder management.

• Detail oriented and organised with the ability to manage and simplify complex systems & requirements.

• Creative and innovative with a passion for continuous improvement.

Knowledge and experience

• Bachelor’s Degree in Computer Science (or equivalent).

• 3+ years’ industry experience as a Technical Business Analyst. 

• Demonstrated experience in delivering agile initiatives in high performing teams as a business analyst in a digital environment.

• Agile process experience with an ability to work in small teams.

• Experience working with innovative products and  product teams. 

• Experience using JIRA, Confluence or similar technologies. 

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Job Description

We are seeking talented and experienced Senior Consultants to become an integral part of our team! DataCatalyst is a mid-sized global consulting firm that specializes in Data Management, Monetization, and Governance. We are looking for full-time consultants who are business and technology savvy, know the ins and outs of consulting, and are interested in joining an exceptional team of innovators who successfully deliver value for our clients.

THIS REMOTE / VIRTUAL ROLE CAN BE LOCATED ANYWHERE GLOBALLY

Qualifications

Responsibilities:

• Work with diverse project teams on multiple projects from Strategy thru Implementation to solve client data problems
• Assist with project governance, requirements definition, process analysis, implementation, testing, training, and rollout during project lifecycle
• Collaborate with team members to develop applicable methodologies, tools, approaches, points of view, and thought leadership to differentiate DataCatalyst in the market
• Work with DataCatalyst software partners to implement their technology within client environments
• Take responsibility and leadership for activities to both help our clients and our firm grow
• Developing long-term relationships and networks both internally and externally, interacting and communicating effectively with associates, clients, stakeholders, and executives
• Assist with business development and recruiting activities

Qualifications:

• 5-10 years of previous project experience in data management, analysis, or another related field
• English Speaking is required
• Understanding of the SDLC and technology implementations
• "Go-getter" with a proactive mindset
• Passion for data and the opportunity that it presents within today's market environment
• Strong problem solving and critical thinking skills
• Ability to manage clear expectations by establishing timelines and milestones and managing risks, issues, and dependencies through transparent status reporting
• Personable with the ability to interact with clients for testing and implementation purposes
• Strong written and verbal communication, presentation, and client service coupled with a strong interest in further developing and integrating enterprise business processes with technology skills
• Experience conducting workshops with SMEs to gather business and technical requirements and mapping business processes
• Excellent attention to detail, client relationship, stakeholder management, and interpersonal skills with a proven track record of stakeholder influence
• Ability to prioritize and multitask
• Previous work within a consulting firm in a billable capacity is desirable

The Candidate should have project experience vs. line operational experience and will be a billable consultant on one of our project teams.

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Job Description

Business analysts are the drivers of our continued growth and success. With their commitment to innovation, these analysts seek, develop, and help implement strategic initiatives for improved efficiency and productivity. We’re currently searching for an experienced business analyst to help guide our organization to the future. From researching progressive systems solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and top-notch analyst. This person should also be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.

Objectives of this role

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements for systems in production, to ensure maximum usability  

Qualifications

Responsibilities

• Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Required skills and qualifications

• Five or more years of experience in analytics and systems development
• High proficiency with SQL and database management
• Proven analytical abilities
• Experience in generating process documentation and reports
• Excellent communication skills, with an ability to translate data into actionable insights

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Job Description

The engineering organization at ServiceTitan is looking for a leader who will build the data strategy to support our growth now and in the future. The ideal candidate will have experience with architecture of big data platforms, understanding of data science, and have grown and managed engineering teams. Ideal candidates will meet most, if not all, of the following criteria.

As our Senior Manager, Data Strategy, you will:

• Define, prioritize, and deliver the strategy, architecture and implementation of platforms and tools for enabling real-time, data-driven decision making and customer insights across the ServiceTitan portfolio of products.
• Establish a well-coordinated technology roadmap for data products, leveraging engineering in support of the broader company product and growth goals. The roadmap should deliver a mix of short-term wins and long-term capabilities for scale.
• Design architectural frameworks for data entities, both internal and external, and develop data pipeline, storage, retention and integration methodologies including overall data governance.
• Research and stay abreast of new technologies and industry trends. Incorporate new ideas that are well suited to advance the goals of ServiceTitan.
• Hire, manage, grow and retain a high performance team that can meet both present and future needs by increasing and scaling data-driven decision making across the organization.
• Partner with Data Science, IT, and other organizations to ensure effective reporting, dashboards, insights, analytics, and data-driven decision making are available to the business.
• Ensure tools used are appropriate and suitable for the problem. Leverage AI/ML when necessary.
• Ensure integration of data collection with data science requirements both for model development and real-time model execution.
• Develop and implement solutions for data quality validation and continuous improvement.

To be successful in this role, you'll need:

Preferred Experience

• AI & Machine Learning understanding
• Infrastructure automation technologies like Docker and Kubernetes.
• Event Driven Architecture
• Experience developing architectures that process data at scale and low latency
• Strong understanding of integration methods, APIs and services using REST.
• Demonstrated ability to adapt to new technologies and learn quickly
• Strong written and presentation communication skills

Preferred Technologies

• Data warehousing and data modeling
• Azure (Data Factory, Data Lake, SQL Data Warehouse
• Microsoft Business Intelligence (Power BI)
• Microsoft SQL Server, PostgreSQL
• Data reporting and visualization

Qualifications

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Job Description

We are seeking a passionate education technology professional to join our Customer Onboarding: Integrity team in Mexico, to engage and inspire new and existing customers throughout the LATAM region. 

As an Onboarding Consultant, you will set up customers for immediate success by facilitating the onboarding process for new accounts. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product.

Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment.

Responsibilities: 

• Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery. You will use your knowledge of education, assessment and academic integrity to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools. 
• Guide customers through a seamless implementation – You’re an expert at managing multiple projects at once. Your written communication and scheduling skills are exceptional. You’ll respond to customer queries in a timely manner, with empathy and optimism. 
• Solve technical problems – You’ll learn our products and integrations quickly and thoroughly and then apply that technical knowledge to suggest a solution, propose a workaround, or escalate all relevant details to our Support team. You identify issues before the customer does and implement steps to mitigate risk.
• Collect and act on feedback – You’ll actively seek feedback on your training delivery from customers and peers to identify improvements that can be incorporated into your work as you strive for excellence in all that you do. You’re familiar with typical customer success metrics and understand their impact on your own work.
• Understand and act on success metrics – You’ll help develop and track key success metrics in relation to onboarding, adoption and retention and work with a variety of tools to continually measure and improve the customer experience. 
• Develop outstanding training materials – You’re always searching for a better way to do things, so you’ll constantly test new ideas and revise existing training materials. You can create high-quality training materials for new topics, and are fastidious about sticking to brand design guidelines.
• Work as ‘One Team’ – You can engage and collaborate with ease in all stages of the customer journey. While you’ll own the onboarding and implementation stage, you’ll set other stage-owners (such as Sales, Renewals, Support and Product) up for success and guide them to provide what you need to be successful yourself.

Qualifications

• A minimum of 3 years of experience in education technology or a related field as an onboarding consultant or CSM within the SaaS industry. Additional experience in education as an instructional designer, educator, faculty training or technology staff will be highly regarded.
• Graduate degree highly regarded 
• Fluent in both Spanish and English. Excellent written and verbal communication, and compelling presentation skills for both online and in-person delivery
• A knack for problem-solving and a desire to take on challenges with a positive, can-do attitude
• Tech-savvy with strong technical aptitude
• A passion for learning, with the ability to quickly learn new software and effectively train others
• Continuous self-analysis of your own performance is a must
• Knowledge of onboarding and customer success processes and best practices
• Ability to work independently in a fast-paced environment, manage multiple priorities & projects
• Knowledge of local higher education systems, secondary education curriculum, educational technology, and learning management systems will be highly regarded
• Deep organizational and project management skills for long-term, collaborative projects with institutions. Ability to collaborate with internal teams for the benefit of the customer
• Ability to travel for on-site client visits or conferences both locally and internationally, no more than 10% of the year.  International travel for an annual company meeting may be required

Tii Elements:

• Passion for Learning - Educator
• Global Mindset: Cultural Awareness
• Customer Centric - Quality Focus
• Action & Ownership - Accountability
• Action & Ownership - Resourcefulness
• One Team - Collaboration & Influencing

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Job Description

As a Hitachi Solutions D365 F&O Supply Chain Management (SCM) Architect you will be responsible for participating in all phases of the project life cycle including: analyzing, designing, modeling, testing, training, pre and post Go live support,and deploying suitable and appropriate solutions. The successful candidate will be a self-motivated individual, who can work in dynamic conditions and within deadlines.

Qualifications

Required qualifications:

• Excellent English Communication skills are Required.
• Successful completion of a post-secondary degree/diploma in Business, Computer Science or a related discipline.
• Minimum of 4 years’ experience with full life-cycle implementation of D365FO/ Dynamics AX SCM experience (prefer at minimum AX 2012 R3)
• Proven experience leading requirement gathering and discovery with users and stakeholders
• Participation in FIT/GAP process and ability to write complete functional design specifications
• Solid experience in designing and writing technical specification documents
• Demonstrated knowledge and experience in ERP implementation principles, practices and methodologies
• Experience and strong working knowledge across key SCM modules and Microsoft products. 
  • Products and Inventory
  • Procure to pay
  • Order to cash
  • Warehouse management
  • Transportation management
  • Master planning, demand and supply forecasting
  • Intercompany trade
  • Enterprise Asset Management
  • Data migration, data management and FastTrack go-live assessment
  • Security framework. roles and best practices
  • Understanding the integration options and underlying technologies available
  • Power Platform, Logic Apps, Power Automate
  • Azure Data Lake, CDS, Dual Write
  • Using Lifecycle Services to design and plan a project
  • Using Azure DevOps, test case planning and acceptance testing framework
• Current Certifications are preferred
  • MB-300: Microsoft Dynamics 365 Unified Operations Core
  • MB-330: Microsoft Dynamics 365 for Finance and Operations, Supply Chain Management
  • PL-900: Power Platform Fundamentals
  • Agile/ SCRUM certification or strong working knowledge

Ideal Candidate:

• Demonstrate capabilities in evaluating SCM processes and recommending improvements
• Understand how to build and maintain positive client and peer relationships.
• Excellent customer facing skills, able to communicate at all levels of an organization, from C-Suite, SME and End users.
• Demonstrate strong analytical, communication  (written and verbal) and problem-solving skills.
• Comfortable in settings from smaller Discovery/Workshop environments all the way to the Board Room.
• Prepared for some domestic and international travel as required – this could include within Canada and/or the United States
• Ability to collaborate effectively with a larger team throughout an enterprise transformation
• High degree of initiative and personal responsibility

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Job Description

As a Hitachi Solutions D365 F&O Supply Chain Management (SCM) Architect you will be responsible for participating in all phases of the project life cycle including: analyzing, designing, modeling, testing, training, pre and post Go live support,and deploying suitable and appropriate solutions. The successful candidate will be a self-motivated individual, who can work in dynamic conditions and within deadlines.

Qualifications

Required qualifications:

• Successful completion of a post-secondary degree/diploma in Business, Computer Science or a related discipline.
• Minimum of 4 years’ experience with full life-cycle implementation of D365FO/ Dynamics AX SCM experience (prefer at minimum AX 2012 R3)
• Proven experience leading requirement gathering and discovery with users and stakeholders
• Participation in FIT/GAP process and ability to write complete functional design specifications
• Solid experience in designing and writing technical specification documents
• Demonstrated knowledge and experience in ERP implementation principles, practices and methodologies
• Experience and strong working knowledge across key SCM modules and Microsoft products. 
  • Products and Inventory
  • Procure to pay
  • Order to cash
  • Warehouse management
  • Transportation management
  • Master planning, demand and supply forecasting
  • Intercompany trade
  • Enterprise Asset Management
  • Data migration, data management and FastTrack go-live assessment
  • Security framework. roles and best practices
  • Understanding the integration options and underlying technologies available
  • Power Platform, Logic Apps, Power Automate
  • Azure Data Lake, CDS, Dual Write
  • Using Lifecycle Services to design and plan a project
  • Using Azure DevOps, test case planning and acceptance testing framework
• Current Certifications are preferred
  • MB-300: Microsoft Dynamics 365 Unified Operations Core
  • MB-330: Microsoft Dynamics 365 for Finance and Operations, Supply Chain Management
  • PL-900: Power Platform Fundamentals
  • Agile/ SCRUM certification or strong working knowledge

Ideal Candidate:

• Demonstrate capabilities in evaluating SCM processes and recommending improvements
• Understand how to build and maintain positive client and peer relationships.
• Excellent customer facing skills, able to communicate at all levels of an organization, from C-Suite, SME and End users.
• Demonstrate strong analytical, communication  (written and verbal) and problem-solving skills.
• Comfortable in settings from smaller Discovery/Workshop environments all the way to the Board Room.
• Prepared for some domestic and international travel as required – this could include within Canada and/or the United States
• Ability to collaborate effectively with a larger team throughout an enterprise transformation
• High degree of initiative and personal responsibility

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Job Description

Job Description:-

• Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies.

Qualifications

• BS in Biomedical Engineering/ BS in Chemical Engineering/ Computer Science/ MS Computer Science/ BBA/ MBA/ Engineering degree required from an accredited university or College

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Job Description

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Qualifications

Must Haves:

• A minimum of 2 years of experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top-performing teams.
• A history of leading and supporting successful projects.

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Location: Remote (Preference for candidates in the DMV area)

Job Type: Full-Time

http://www.integritym.com

About Us

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees’ professional development. Large company perks…Small company feel!

Overview:

We are seeking an experienced and motivated Business Analyst to join our team, focusing on the Centers for Medicare & Medicaid Services (CMS) and specifically the Centers for Program Integrity (CPI). The ideal candidate will act as a liaison between business users, stakeholders, and technologists, ensuring the successful gathering, tracking, and analysis of requirements. This role requires the ability to effectively communicate technical and non-technical information and create comprehensive process models and related documentation.

Key Responsibilities:

·       Serve as the primary liaison between business users, stakeholders, and the technical team, ensuring clear communication and understanding of project requirements and objectives.

·       Conduct requirements gathering sessions, track requirements throughout the project lifecycle, and perform thorough analysis to ensure alignment with business needs.

·       Create detailed process models, diagrams, and related documents to support project development and implementation.

·       Utilize digital platform tools such as Camunda, Appian, Bizagi, ServiceNOW, Workday, Salesforce, AWS, and Azure to support business processes and project requirements.

·       Communicate complex information clearly and effectively to both technical and non-technical professionals.

·       Ensure that all projects comply with CMS policies, procedures, and regulatory requirements, particularly those related to program integrity.

·       Stay current with industry trends, regulations, and best practices related to CMS and healthcare program integrity.

·       Requirements gathering and tracking

·       Conducting analysis to ensure business needs alignment

·       Creating detailed process models and documentation

·       Ensuring compliance with CMS policies and regulatory requirements

·       Utilizing digital platform tools for business processes

·       Strong analytical and problem-solving skills

Qualifications:

·       Bachelor’s degree in information technology, Business Administration, Healthcare Administration, or a related field.

·       Minimum of 5 years of experience as a Business Analyst, Product Owner, or similar role, preferably within a healthcare or government setting.

·       Proven ability in requirements gathering, tracking, and analysis.

·       Experience in creating process models, diagrams, and related documentation.

·       Strong communication skills, with the ability to convey complex information to diverse audiences.

·       Familiarity with digital platform tools such as Camunda, Appian, Bizagi, ServiceNOW, Workday, Salesforce, AWS, and Azure.

·       Ability to work collaboratively with cross-functional teams and stakeholders.

Desired Skills:

·       Deep understanding of CMS policies, procedures, and regulatory requirements, particularly those related to program integrity and fraud, waste and abuse.

·       Certification in Business Analysis or Product Management (e.g., CBAP, PMI-PBA).

·       Strong analytical and problem-solving skills, with a demonstrated ability to independently develop innovative solutions.

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