*This position is handled directly by STN Digital’s Hiring Team who will always e-mail from an official @stn.digital e-mail address. STN Recruiters will be in touch if they decide to continue with your application and will NEVER ask you upfront to send personal information or payment.*
The primary purpose of the Account Manager position is to ensure that STN Digital provides world-class customer service, ensuring client satisfaction through every step of the relationship. The Account Manager has their hand in just about everything throughout the creative process, including social strategy, client presentations, upselling and more.
Position Type:Remote - Future Opportunity - Contract
We are continuously accepting applications on a rolling basis, as new opportunities arise. While this role is part-time and project-based, we're excited about the prospect of having you contribute to impactful projects as a valued team member.
Compensation Range: Starting at $24 per hour, with the possibility of adjustment depending on your experience and location.
We highly appreciate your skills and take both aspects into account to guarantee equitable compensation.
Responsibilities include, but are not limited to:
Lead client communication - emails, calls, Slack messages, etc.
Task management and prioritization of client requests to ensure projects are delivered on time and at the highest quality
Create and review drafted work orders for creative requests from clients and manage the internal creative approval process
Work with Project Management to create project timelines and points/budget estimates
Ensure all STN deliverables ladder up to client objectives and expectations
Maintain client-facing deliverables and internal docs including but not limited to call decks, points trackers, chart notes and ideation docs
Audit and maintain all internal documentation relating to each client project
Follow company procedures & processes and continuously offer solutions and improvements
Support inbox management for weekends and holidays to guarantee white-glove client service
Manage points and budget usage on active client SOWs to ensure proper pacing
Support ideation and creative concepts for upcoming client milestones
Stay on top of social and creative trends and ideate innovative client concepts that are in line with established strategy
Bi-weekly check-ins and monthly audits with your manager
Look for opportunities to expand existing partnerships and deepen relationships with clients through add-on services or contract renewals
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