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AireSpring


Award-winning AireSpring is one of the fastest growing telecommunications carriers in the USA, with over 30 billion call records processed every year. We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

AireSpring is hiring a Remote Managed Services Engineer (Telecom/Network) - Nicaragua

Job Description

GENERAL PURPOSE  

The Managed Services Engineer will be responsible for successfully managing, creating, designing, implementing and turning up AireSpring’s services that include, but are not limited to:·

  • Data & Voice Services
  • SDWAN /MPLS
  • Hosted/Cloud PBX/VoIP
  • Manage IP enhancements and procedures to support the Operations Department. Focus is on new technologies, products and processes. Providing management with expert advice for short and long-term department objectives. Acting as liaison to Operations to achieve these goals. Strong customer service skills and ability to manage multiple projects.
  • Fortinet NSE 6 or 7 currently certified

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include but are not limited to:

  • Strong background, experience and working knowledge with the routing and switching protocols Border Gate protocol (BGP), Enhanced Interior Gateway Protocol (EIGRP), Open Short Path First (OSPF), Rapid Spanning Tree Protocol (RSTP), Hot Standby Routing Protocol (HSRP), Virtual Routing Redundant Protocol (VRRP), Gateway Load Balancing Protocol (GLBP) and familiar with Multiprotocol Label Switching (MPLS) design
  • Knowledge and experience monitoring BGP connections with internet peers and reviewing core network stability and usage. 
  • Maintaining and creating resiliency for the core network with HSRP, VRRP, GLBP protocols.
  • Network security and Intrusion Detection System (IDS) management.
  • Configuration and installation of Customer Premise Equipment (CPE) (routers and switches and firewalls) and customer network infrastructure in support of VOIP and Data Network Services (DNS).
  • Perform IP site outage troubleshooting: Hardware failure, Circuit failure, Hardware reboot, Software issues ( IP Routing, Switching, Internet Operating System (IOS), DNS, VOIP)
  • QoS monitoring hosted services.
  • Develop and manage any related/required infrastructure documentation.
  • Participate in management meetings for projects related to the infrastructure.
  • Advises and helps design new build outs of the infrastructure.
  • Develops and conducts testing procedures for new infrastructure projects as required.
  • Strongly self-motivated and willing to tackle challenging problem
  • Required to work with our customers, vendors and other departments at Airespring to ensure on-time and proper delivery of our services, meeting the needs of our customers and our company’s standards.
  • Create, write and maintain processes and procedures

Qualifications

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

Graduation from an accredited program, a four‑year college or university with a degree in B.S Computer Engineering, desirable  M.S in Network Engineering 

5-7 years of experience in Telecommunications and Networking, or 

Any equivalent combination of education and experience.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

  • Must possess excellent management and technical problem & resolution skills with the ability to work independently while meeting demanding time lines.
  • Network Management, routing protocols and Security
  • Adtran or Cisco CPE and configuration knowledge
  • Voice Over IP knowledge of SIP (HPBX and trunking) and deployment of VoIP systems
  • Experience with Sansay and Metaswitch SBCs is a plus
  • Metro Ethernet Technologies
  • Hardware / Software Troubleshooting
  • LAN/WAN Optimization
  • Experience with Cisco, Polycom, Grandstream and Aastra (Mitel) phones
  • Project Management

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AireSpring is hiring a Remote Channel Manager - Telecom (St. Louis, MO)

Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

  • Recruit new and productive Sales Agents/Channel Partners
  • Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
  • Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
  • Work with agents on thorough order submission per AireSpring'srequirements
  • Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

  • Achieve assigned sales quota. 
  • Meet assigned expectations for agent retention. 
  • Maintain high customer satisfaction rating with agents and agent’s customers.
  • Follow-up and assist agents and customers with customer service requests. 
  • Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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AireSpring is hiring a Remote Channel Manager - Telecom (Kansas City)

Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

  • Recruit new and productive Sales Agents/Channel Partners
  • Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
  • Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
  • Work with agents on thorough order submission per AireSpring'srequirements
  • Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

  • Achieve assigned sales quota. 
  • Meet assigned expectations for agent retention. 
  • Maintain high customer satisfaction rating with agents and agent’s customers.
  • Follow-up and assist agents and customers with customer service requests. 
  • Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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AireSpring is hiring a Remote Regional VP Channel Sales

Job Description

Key Responsibilities

  • Lead a Team of Regional Channel Managers to ensure revenue and other team targets are achieved including partner acquisition, training, and development. Ensure Channel Managers are actively managing their sales to target and quickly address any under performance issues to resolution.
  • Lead a Channel Team to ensure targets are achieved for revenue, customer acquisition, partner acquisition, activity and overall profitability.
  • Help close new strategic partnerships with traditional and non-traditional partners. Ensure strategic metrics are in place that accurately measure team member's key activities and performance compared to target, which results in consistent revenue growth.
  • Ensure all metrics are tracked so that accurate reports can be evaluated.
  • Project management: Hold meetings with channel partners and help drive the relationships forward to increase sales and strengthen relationships. Perform analytical tasks such as business case development and budgeting, create and lead presentations, develop project plans and manage execution of deliverables.

Qualifications

Desired Skills & Experience

  • 10 or more years of experience in Channel Sales within the Telecom industry in general and Master Agency Segment in particular.
  • Demonstrated ability to build high performance cross-functional sales teams.
  • Proven track record of partnering successfully with marketing and product development to ensure new products are aligned with customer needs to positively impact revenue goals.
  • Experience working with a proven consultative sales methodology.
  • Prior experience overseeing indirect sales channels.
  • Superior analytical skills. Must be comfortable working in large and ill-defined data sets, identifying trends and underlying drivers. The successful candidate will be able to build moderately complex models, reports and dashboards in Excel.
  • Superior written communication skills. Must be able to effectively craft materials (slide decks, dashboards, etc.) that explain complex issues for executive audiences. The successful candidate will be able to build executive-ready documents with moderate input from supervisors and marketing.
  • Excellent verbal communication skills. Must be able to facilitate meetings with diverse groups of stakeholders.
  • Experience in managing stakeholders. Must be able to independently meet with stakeholders, communicating project update, gathering feedback and direction, and building consensus.
  • Extensive travel is required to visit partners and prospective.
  • Bachelor’s degree required, preferably in business administration, communications.

 

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AireSpring is hiring a Remote Telecom Deal Desk Manager/ Vendor Relations Manager

Job Description

We are looking for a skilled and experienced telecom professional who has a strong history of sales, vendor relations and special pricing experience. The job would require you to work collaboratively with stakeholders to create value across business units.
 
You will need to understand and evaluate customer level economics and customer lifetime value and develop pricing recommendations (proposed prices and overall impact) based on analyses (of product volume, margin and competitiveness).

 

Qualifications

  • Minimum 5 years in Telecom sales and/or vendor relationship management
  • Strong understanding in purchasing and selling of Telecom industry products and managed services
  • Results-oriented self-starter focused on execution with ambitious work ethic and professional disposition
  • Strong interpersonal skills, a polite, friendly and diplomatic demeaner
  • Excellent communication skills, both written and verbal
  • Good analytical and negotiation skills
  • The ability to prioritize and manage many different tasks at once
  • The ability to work effectively to deadlines
  • Good common sense and logical thinking
  • The ability to solve problems as they arise
  • A committed and flexible attitude to the job
  • Good organizational skills. Good administrative skills. Excellent planning ability.
  • The ability to work independently and as part of a team.
  • A working knowledge of Outlook, Excel, Word, and PowerPoint.

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AireSpring is hiring a Remote Channel Manager - Telecom (Orange County)

Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

  • Recruit new and productive Sales Agents/Channel Partners
  • Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
  • Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
  • Work with agents on thorough order submission per AireSpring'srequirements
  • Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

  • Achieve assigned sales quota. 
  • Meet assigned expectations for agent retention. 
  • Maintain high customer satisfaction rating with agents and agent’s customers.
  • Follow-up and assist agents and customers with customer service requests. 
  • Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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AireSpring is hiring a Remote Channel Manager Telecom - Seattle

Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

  • Recruit new and productive Sales Agents/Channel Partners
  • Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
  • Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
  • Work with agents on thorough order submission per AireSpring'srequirements
  • Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

  • Achieve assigned sales quota. 
  • Meet assigned expectations for agent retention. 
  • Maintain high customer satisfaction rating with agents and agent’s customers.
  • Follow-up and assist agents and customers with customer service requests. 
  • Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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AireSpring is hiring a Remote Channel Manager Telecom - Portland

Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

  • Recruit new and productive Sales Agents/Channel Partners
  • Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
  • Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
  • Work with agents on thorough order submission per AireSpring'srequirements
  • Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

  • Achieve assigned sales quota. 
  • Meet assigned expectations for agent retention. 
  • Maintain high customer satisfaction rating with agents and agent’s customers.
  • Follow-up and assist agents and customers with customer service requests. 
  • Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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AireSpring is hiring a Remote Channel Manager - Telecom Nashville

Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

  • Recruit new and productive Sales Agents/Channel Partners
  • Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
  • Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
  • Work with agents on thorough order submission per AireSpring'srequirements
  • Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

  • Achieve assigned sales quota. 
  • Meet assigned expectations for agent retention. 
  • Maintain high customer satisfaction rating with agents and agent’s customers.
  • Follow-up and assist agents and customers with customer service requests. 
  • Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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AireSpring is hiring a Remote Telecom MACD Provisioner

Job Description

Duties include, but are not limited to, the following :

Process assigned orders/requests for installation, disconnection, or changes for AireSpring services within the established intervals.  Review workload status daily and update the order logs per order procedures.

Assigned order/requests may include but are not limited to order types such as AireSpring Network orders, LNP, New DIDs, Virtual Fax, Long Distance, Toll Free numbers, CNAM. 

Process order/requests using the appropriate systems to submit and follow up on the order/requests.  These systems may include but are limited to the Verizon Portfolio, Bandwidth portal, Inteliquent portal and internal AireSpring systems.

Interact with other departments and customers by telephone, in writing or via system to process order/requests or resolve repairs and problems. Operate a PC or laptop, to include accessing multiple systems to establish, update, and retrieve customer service data while simultaneously working with customers and/or company employees. Resolve issues within the realm of responsibility.

Process email, queue, AireSpring order/requests as required within intervals.

Work special projects as assigned.

Complete department tasks as assigned.

Work closely with customers, vendors and AireSpring teams during order process.

Update customers throughout order process following established processes.

Knowledgeable on AireSpring products.

AireSpring may modify duties and responsibilities as customer demand dictates.

 

Qualifications

Experience:

Proven business experience in an office environment or call center.

Customer Service Experience and positive attitude

Telecom background, a plus

Experience with diverse projects and multiple demands

Necessary Knowledge, Skills, and Abilities:

Track record of being pro-active

Ability to multitask, attention to detail a must

Demonstrates a high motivation for succeeding; shows effort and drive in the face of obstacles; sets aggressive goals for oneself and works hard in achieving those goals; is internally driven.

Self-starter, ability to work with minimum supervision

 

Special Requirements:

None

 

Tools and Equipment Used:

Proficient knowledge with Microsoft Windows, Excel, Word

Ability to navigate multiple systems and interfaces using a PC or laptop.

 

 

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AireSpring is hiring a Remote Tier 2 Manager

Job Description

Primary Responsibilities:
Managing all daily operational activity, such as but not limited to:

    • Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.
    • To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting guides, resolution guides, walkthroughs, and training material.  Ensuring these policies and procedures are then followed.  In addition, ensuring all this documentation is periodically updated and maintained.
    • Apply strong triage methodologies for proper and timely creation, handing, resolution, management, communication, and closure throughout a Tier 2 trouble ticket life cycle.
    • Develop and maintain departmental and individual key performance indicators, per ticket-type SLOs, communication internal and content requirements, and escalation SLAs, as well as reports that track key metrics associated to each.
    • Identify, define, and lead continual improvement initiatives that improve the customer experience, reduce ticket duration, eliminate ticket creations, avoid repetitive tasks, and/or streamline ticket handling.
    • Maintain actual and forecasted personnel work demand calculators, with augments and training being completed prior to resource exhaustion.
    • Improve existing tools, data, and content utilized or provided by Tier 2 to customers, agents, and other AireSpring departments.
    • Act as the primary escalation point of contact for issues raised beyond technician and supervisors levels and own a timely path to resolution and communication related to the escalation.
    • Implement and maintain a robust root cause data gathering method for all tickets and escalations and seek to eliminate/reduce go-forward similar tickets and escalations through inter-departmental process/data improvement initiatives, customer/agent education, personnel training, documentation improvements, tool changes/development, and/or automation projects.
    • Set departmental standards, develop and maintain a robust quality assurance system, and manage the results to the standards. 
    • Ensure that Tier 2 globally distributed technical support departments operate successfully 24x7 and that escalations and ticket management are performed by skilled and available resources during each shift.

Qualifications

Position Requirements:

  • 5+ years of experience as a technical trouble ticket manager or supervisor, with 15+ reports, at a large 24x7 MSP/ISP that offers Internet, networking, security, HPBX, SD-WAN, and SIP services via a multitude of carriers and circuit types (mobile wireless, satellite, fixed wireless, DoCSIS, DSL, TDM, fiber/copper Ethernet).
  • 3+ years of experience as a senior NOC or repair technician that individually resolved Internet, networking, security, HPBX, SD-WAN, and SIP services.
  • Deep demonstrable understanding of the OSI layers and troubleshooting techniques across them for all applications/services.
  • Strong educator/mentoring skills to provide escalation-level assistance and support to technicians and supervisors that may require guidance on open tickets.
  • Hands-on experience and technical certifications with Fortinet FW/SD-WAN/Wi-Fi/switches, Velo/VMware/Broadsoft SD-WAN, Cisco Meraki routers/switches/Wi-Fi, PEPlink and/or BEC mobile wireless routers and modems, the Cisco Broadsoft/Webex or Microsoft Metaswitch HPBX platforms, and finally CLI-based BGP/OSPF/VLANs/AAA/security routing and switching on Cisco, Adtran, and Fortinet devices.
  • 5 years of experience with monitoring platforms, as well as the functional development, tool development, and automation related to those platforms.
  • Deep understanding of how SNMP, ICMP, scripts, API, closed portals, vendor OSS/BSS platforms, Syslog, RADIUS logs, SNMP alerts, TACACS logs, can be leverages to improve the customer experience, and improve Tier 2 event awareness and performance.
  • Proven ability to source and hire highly skilled technicians from any location across the planet, integrate them into a technical support infrastructure, and manage their performance. 

Demonstrable history, focus, and mastery of responsibilities outlined above

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AireSpring is hiring a Remote Director, Managed Services Engineering

Job Description

The Director, MSEs successfully leads a team responsible for managing, creating, designing, implementing, turning up and life cycle support for AireSpring’s services. AireSpring’s extensive product suite is constantly evolving to meet the needs of the medium enterprise market. The MSE (Managed Services Engineers) are a critical team as they build, implement, and maintain the solutions that solve customers’ business problems, providing them with peace of mind. Organized in PODs, MSEs provide a single point of contact for AireSpring customer’s technical matters throughout their lifecycle knowing the details of the customer and owning the implementation.  MSEs partner with the AireSpring Project Management team as well as numerous other AireSpring departments to successfully implement solutions. Often the Director and team members collaborate and coordinate with Sales Engineers prior to sales are completed, to ensure a smooth implementation.  Collaboration with Product Development on new product launches, IT for innovation, internal support and system integrity, and Network Operations for technical alignment are also key functions for the Director.    Interfacing regularly with channel sales, partners, and customers to support highly technical requirements is an ongoing part of the role too. 

The successful Director, MSEs duties will include but are not limited to:

• Provide leadership for the MSE team along with corresponding Managers, Supervisors and Leads.

• Assure optimal workflow of their employees,  team schedules and delegating tasks.

• Assess the work performance of their employees: identifying areas that need improvement and establishing and executing skill building plans.

• Ensure that business goals, deadlines and performance standards are met.

• Maintain work force management to ensure growth and product evolution as demanded by the business.

• Ensure training and onboarding new hires is delivered, ensuring they understand their roles, tools, processes, and procedures.

• Set goals for the team members and verify compliance with the company’s plans and vision.

• Recommend and evaluate new employees, partnering with the AireSpring human resources team, based on an assessment of their history and past performance and conducting interviews.

• Complete performance evaluations consistent with HR and senior management guidelines and expectations.

• Consistent with the AireSpring product portfolio, ensure the team is skilled appropriately in the following:

  • Enterprise networking solutions that include a complete suite of access methods and WAN configurations.
  • Multivendor SDWAN and Security solutions standalone and interworked with other AireSpring products and customer provided components individually or as a complete SASE solution.
  • Enterprise voice solutions- Hosted/Cloud PBX/VoIP/ SIP Trunking.
  • Managed Firewalls and all components of Secure Service Edge (SSE).
  • Wireless Technologies.
  • Any additional technologies AireSpring adds to the portfolio.

• Continuously exercise personal skill building and education on new technologies, products, and processes

• Provide outstanding customer service.

 

Qualifications

Required experience will include but is not limited to:

• Customer centric, experienced manager that can provide thought leadership to the operation, lead innovation and contribute to the overall customer experience.

• Demonstrated ability to successfully lead technical teams in a rapid growth managed services environment.

• Envision process improvements and lead the execution and maintenance of best practices, processes, and procedures.

• Leadership experience managing an engineering team who:

  • handles routing and switching protocols for customer premises including Border Gate protocol (BGP), Enhanced Interior Gateway Protocol (EIGRP), Open Short Path First (OSPF), Rapid Spanning Tree Protocol (RSTP), Hot Standby Routing Protocol (HSRP), Virtual Routing Redundant Protocol (VRRP), Gateway Load Balancing Protocol (GLBP) and familiar with Multiprotocol Label Switching (MPLS) design.
  • performs configuration and installation of Customer Premise Equipment (CPE) including routers, switches, access points, SDWAN edges and firewalls, SASE components and customer network infrastructure in support of VOIP and Data Network Services.
  • executes IP site outage troubleshooting: Hardware failure, Circuit failure, Hardware reboot, Software issues (IP Routing, Switching, Internet Operating System (IOS), DNS, VOIP).
  • enacts QoS monitoring of hosted voice services and call pathing troubleshooting.
  • Develops and retains any related/required infrastructure documentation.

• Active leadership in management meetings

  • Participates actively in senior Management Committee Meetings.
  • Desired experience in Fortinet, Broadcom (VMware), Cato, Peplink and 8x8.  Certifications in these areas are highly desirable.
  • Has demonstrated prior experience in technical assurance of sales designs, addressing life cycle managed complex issues and test & turn up support.
  • Strongly self-motivated and willing to tackle challenging problems.

 

Culture Fit:

  • Obsessed with delighting the customer.
  • Clarity over the purpose and goals of the business.
  • Focus on results, which requires fundamental communication, transparency, and authenticity.
  • Holds one another accountable to the business commitments that have been decided upon.
  • Confident yet humble.
  • Supportive and Collaborative.
  • Curious, eager to learn.
  • Proven experience managing remote global technical teams.
  • Experience leading the technical launch for deployment and life cycle of emerging managed offers.

 

 

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AireSpring is hiring a Remote Tier 2 Security & SD-WAN Supervisor

Job Description

Primary Responsibilities:

  • Managing daily security and SD-WAN operational activity, such as but not limited to:
    • Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki security/SD-WAN/LAN/WAN/Wi-Fi.
    • Complete annual and ad hoc personnel performance evaluations.
    • Train and educate personnel on trouble ticket resolution, communication, ticket prioritization, and follow-up improvement opportunities.
    • Organize and host weekly or bi-weekly training sessions with specifically selected personnel to ensure all technicians can perform to the required standard,  and to ensure they maintain existing or gain new industry certifications.
    • Ensure that established processes, procedures, policies, troubleshooting/resolution guides, and troubleshooting/resolution walkthroughs are followed.
    • Identify documentation that is required but not present, or requires an update, and assign resources for its completion.
    • Apply continual oversight to all open trouble tickets assigned to Tier 2 security and SD-WAN technicians, throughout the ticket life cycle, to ensure:
      • Timely interaction takes place
      • Ticket resolution is achieved in an appropriate amount of time
      • Communication is detailed, frequent, informative, and correct
      • Customers and agents are pleased with the outcome and level of engagement
      • Detailed and correct root cause data is gathered, per ticket, which is critical information that assists AireSpring in improving the customer experience on a go-forward basis, and to eliminate, reduce, or shorten, future similar or related tickets.
    • Review individual and overall key performance indicators, SLAs, SLOs, and provide corrective actions to remedy deviations prior to becoming problems.
    • Assist technicians in their ongoing work on open trouble tickets, with the goal to improve the customer experience and reduce the duration of the ticket.
    • Identify patterns where ticket activity can be eliminated or reduced via education, training, improved or additional documentation, process changes, and/or tool enhancement.
    • Act as the primary escalation point of contact for issues raised beyond the technician level and own a timely path to resolution and communication related to the escalation.

 

Qualifications

Position Requirements:

  • 3+ years of experience as a NOC or repair supervisor at a large 24x7 MSP/ISP that offers Internet, networking, security, and SD-WAN via a multitude of carriers and circuit types (mobile wireless, satellite, fixed wireless, DoCSIS, DSL, TDM, fiber/copper Ethernet).
  • 4+ years of experience as a senior NOC or repair technician that individually resolved Internet, networking, security, and SD-WAN service issues.
  • Demonstrable understanding of the OSI layers and troubleshooting techniques across them for all applications/services.
  • Educator/mentor skills to provide assistance and support to technicians that may require guidance on open tickets.
  • Verbal and written skills to provide an outstanding level of education, support, compassion, and technical guidance to customers and agents on open tickets.
  • Hands-on experience and technical certifications with Fortinet FW/SD-WAN/Wi-Fi/switches, Velo/VMware/Broadsoft SD-WAN, Cisco Meraki routers/switches/Wi-Fi, PEPlink and/or BEC mobile wireless routers and modems, and finally CLI-based BGP/OSPF/VLANs/AAA/security routing and switching on Cisco, Adtran, and Fortinet devices.
  • 3 years of experience modifying monitoring and ticket platforms with the goal of optimizing notification and handling processes and intervals.
  • Utilize SNMP, ICMP, scripts, API, closed portals, vendor OSS/BSS platforms, Syslog, RADIUS logs, SNMP alerts, TACACS logs to improve the customer experience, and improve Tier 2 event awareness and performance.
  • Proven ability to continually inspire and educate technicians.
  • Demonstrable history, focus, and mastery on the items outlined in the above “responsibilities” section.

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+30d

Digital Product Manager

AireSpringPune, India, Remote
B2BDesignUX

AireSpring is hiring a Remote Digital Product Manager

Job Description

We are looking for an innovative, customer centric Manager with telecom and managed services experience to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience.  The Manager will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support. The Manager will oversee selection of release cycles for enhancements, maintenance, and optimization of the portal. This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

The Digital Product Manager will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL. In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available, you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.

Overall Responsibilities:

- Design and develop intuitive user interfaces, critical and informative operational data and customer experience enhancing applications for AIreCONTROL that align with customer business objectives and user needs.

- Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL.  Selecting the most useful data to bring forward into AIreCONTROL from the vast amount of insightful information from Element Management platforms such as VeloCloud Orchestrator, FortiManager, and a host of other data rich platforms as well as our award-winning proprietary tools for service delivery and service assurance.

   - Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts.

  - Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences that will improve the usability, accessibility, and engagement of AIreCONTROL.

   - Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.

   - Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.

   - Manage software updates, patches, and integrations to keep the portal up-to-date and aligned with business objectives.

-Collaborate with product managers and UX designers to define user requirements and translate them into design concepts leveraging wireframes, prototypes, and/or mockups to communicate design ideas and gather feedback from stakeholders.

- Stay up to date with industry trends and best practices in user interface design and web technologies.

 

Content Management Responsibilities:

   - Oversee the creation, organization, and maintenance of content within AIreCONTROL, ensuring accuracy, relevance, and completeness.

   - Develop content strategies to address customer needs throughout their journey, from onboarding and training to ongoing support and self-service.

   - Collaborate with subject matter experts to create and update documentation, tutorials, FAQs, and other resources for users.

Stakeholder Engagement Responsibilities:

   - Serve as the primary point of contact for internal stakeholders and external partners involved in the customer portal initiative.

   - Communicate updates, milestones, and issues related to portal development and performance to relevant stakeholders.

   - Foster strong relationships with customers to solicit feedback, gather requirements, and ensure their needs are represented in portal development efforts.

 

Analytics and Reporting Responsibilities:

   - Establish key performance indicators (KPIs) and metrics to measure the effectiveness and usage of the customer portal.

   - Monitor portal analytics, user behavior, and trends to identify areas for improvement and track progress over time.

   - Generate regular reports and insights to inform decision-making and demonstrate the portal's impact on customer satisfaction, retention, and efficiency.

 

 

Qualifications

Requirements, skills and attributes:

- Customer-focused mindset with a passion for delivering exceptional user experiences, a strong eye for design and driving customer success.

- Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

-Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.

- Strong understanding of user-centered design principles and methodologies.

- Desired bachelor’s degree in computer science, information systems, business administration, or a related field, orequivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms.

- Experience with measuring portal customer satisfaction and rapid response and adoption of feedback.

- Excellent communication and collaboration skills.

- Ability to manage multiple projects and meet deadlines in a fast-paced environment.

- Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion.

- Experience with user experience (UX) design principles, usability testing, and web analytics.

- Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams.

- Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

 

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+30d

Fortinet Security Specialist Tier

AireSpringIslamabad, Pakistan, Remote

AireSpring is hiring a Remote Fortinet Security Specialist Tier

Job Description

The position is responsible for understanding customer FortiNet security needs, implementing solutions on behalf of the customer, migrating existing firewalls into newly deployed FortiNet appliances, completing FortiNet initial customer configurations and user acceptance testing, configuring and supporting integrations with supported third party applications and systems, troubleshooting and resolving customer FortiNet implementations, completing change requests, monitoring security appliances, acting upon and resolving security notifications, pro-actively improving security implementations, keeping abreast of the evolving products and services made available by FortiNet and is partners, and ensuring that the customer and agent FortiNet appliance service experience is positive.

 

Cybersecurity specialists have these specific responsibilities:

Safeguards information system assets by identifying and solving potential and actual security problems.

Protects system by defining access privileges, control structures, and resources.

Recognizes problems by identifying abnormalities; reporting violations.

Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.

Determines security violations and inefficiencies by conducting periodic audits.

Upgrades system by implementing and maintaining security controls.

Keeps users and customers informed by preparing performance reports and communicating system status.

Maintains quality service by following organization standards.

Maintains technical knowledge by attending educational workshops and reviewing publications.

Contributes to team effort by accomplishing related results as needed.

Have the ability to perform troubleshooting on active accounts 

Knowledge of fortimanager, fortianalizer and fortiportal 

Qualifications

Skills required for the FortiNet Security Specialist position:

 

Active member of a 24x7 team of FortiNet security specialists

System administration

Network security

Problem solving

Information security policies

On-call network troubleshooting

Firewall administration

Network protocols

Education, Experience, and Licensing Requirements:

 

Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

2+ years of full-time hands-on experience in designing, configuring, implementing, monitoring, and resolving issues on FortiNetFortiGuard security appliances.  Note:  Experience gained in a traditional repair or NOC position do not normally qualify as meeting this requirement.

Advanced FortiNet security certifications

Industry certifications such as SANS GIAC/GCIA/GCIH, Security+ CE, CISSP or CASP

Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth and common security elements.

Hands-on experience analyzing high volumes of logs, network data (e.g. Netflow, FPC), and other attack artifacts in support of incident investigations

Experience with vulnerability scanning solutions

 

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AireSpring is hiring a Remote Circuit Provisioner Telecom

Job Description

Circuit Provisioner is responsible for managing the order process which encompasses validating technical specs, documenting and processing orders including change orders and disconnection and order tracking. Provisioner’s job is to provision orders to provide high-end Telecom services to customers. Which includes placing orders via multiple Carrier systems, coordinating new service delivery and turn up with Carriers, tracking delivery milestone dates, manage, analyze and resolve order issues. Provisioner takes the overall responsibility for the resolution of all problems and changes with an order in accordance with the standard policies of the company.

Updating the Project Coordinators on a daily basis.

Coordination with Carriers to obtain DLR and FOC for orders.

Weekly conference calls with Carriers.

Issuing orders for different bandwidth type of circuits to various Carriers (Broadband, T1, EOC, FastE & GigE).

Follow up to get confirmation and completion of orders.

Dealing with Carriers for escalation to meet the SLA.

Working with Carrier Project Managers if there is a construction job or escalation required to provide the facilities and deliver the circuits on time.

Coordinating service installations and activations, and working with Carriers ad Project Coordinators to ensure successful service installations.

Function as the first point of contact for provisioning issues with Carriers.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/ or Experience:

  • Working understanding of telecommunications services and concepts (including: POTS, T1, PRI, VoIP, SIP).
  • Solid hands-on skills in business applications software (including but not limited to: Microsoft Office, Internet browsers, document scanning).
  • Able to be flexible to work off hours if required.
  • Ability to work in a collaborative team-oriented environment.
  • Good written and oral communication skills.
  • Must communicate clearly and effectively with peers, customers, and management in a team environment.
  • Satisfactory skills with documentation, reporting and knowledge transfer.
  • Ability to research and effective organizational skills.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting, standing, and walking.

  • Overhead lifting of over 20 pounds.
  • Bending, stooping, climbing ladders and crawling.
  • Keyboarding/typing.
  • Ability to read effectively from a computer screen, sampling device and/or a paper copy.

Working Conditions:

  • Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
  • Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
  • Ability to work flexible hours including evenings, holidays, and weekends.

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AireSpring is hiring a Remote B2B Digital Marketing Coordinator

Job Description

AireSpring is seeking a B2B Digital Marketing Coordinator to support our marketing team in the development and implementation of digital marketing strategies. The ideal candidate will be a self-starter with strong project management skills, attention to detail, and an understanding of B2B digital marketing channels and tactics.

Responsibilities:

Assist in the planning, execution, and optimization of digital B2B marketing campaigns, including but not limited to email marketing, LinkedIn and Twitter, SEO, PPC, Google ads, and display advertising.

Work with internal and external stakeholders to ensure B2B campaigns are executed on time and within budget.

Monitor and report on campaign performance, identifying areas for improvement and making recommendations to optimize campaigns.

Conduct research and provide insights on industry trends, best practices, and competitor activity.

Create and maintain content calendars for LinkedIn social media, email marketing, and other digital marketing channels.

Develop and manage email marketing campaigns, including list segmentation, email design, and content creation in conjunction with marketing team.

Collaborate with the graphic design team to develop engaging visuals for digital marketing campaigns.

Assist with the development and maintenance of the company website, ensuring that it is up-to-date and optimized for search engines and has current information.

Qualifications

Bachelor's degree in marketing, communications, or related field

2+ years of experience in digital marketing; digital marketing certiifcate

Knowledge of B2B digital marketing channels and tactics, including SEO, PPC, email marketing, and LinkedIn.

Experience with marketing automation and CRM tools, such as ZoHo or Salesforce.

Excellent project management skills, including the ability to manage multiple projects simultaneously.

Strong analytical skills and ability to translate data into insights and recommendations.

Excellent written and verbal communication skills.

Ability to work collaboratively with internal and external stakeholders.

Highly organized with exceptional attention to detail.

Experience with indirect/channel sales is a plus.

If you are interested in this position, please submit your resume and cover letter for consideration. We look forward to hearing from you!

 

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+30d

Full Stack Developer (React, .NET) - Venezuela

AireSpringCaracas, Venezuela, Bolivarian Republic Of, Remote

AireSpring is hiring a Remote Full Stack Developer (React, .NET) - Venezuela

Job Description

AireSpring is actively seeking a highly skilled and experienced full stack Software Developer proficient in C#, Microsoft ASP.NET, AJAX, and Microsoft SQL. Join our dynamic team and play a pivotal role in developing cutting-edge web-based systems.

Qualifications

  • Fluent English proficiency, both written and verbal (Please submit your resume in English)
  • Minimum of 3 years' experience with C# and a strong coding aptitude. Don't forget to showcase your coding prowess with samples in your application!
  • At least 4 years' hands-on experience with ASP.NET, AJAX, Master Pages, Custom Server Controls, and User Controls.
  • Proficiency in HTML/CSS
  • Proven expertise in SQL data structures, including tables, indexes, and query writing.
  • Familiarity with JavaScript and JS frameworks is a bonus.
  • Experience with Microsoft Web Services is advantageous.
  • While not required, familiarity with the Telecom business is a significant plus.

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AireSpring is hiring a Remote Full Stack Developer (React, .NET) - El Salvador

Job Description

AireSpring is actively seeking a highly skilled and experienced full stack Software Developer proficient in C#, Microsoft ASP.NET, AJAX, and Microsoft SQL. Join our dynamic team and play a pivotal role in developing cutting-edge web-based systems.

Qualifications

  • Fluent English proficiency, both written and verbal (Please submit your resume in English)
  • Minimum of 3 years' experience with C# and a strong coding aptitude. Don't forget to showcase your coding prowess with samples in your application!
  • At least 4 years' hands-on experience with ASP.NET, AJAX, Master Pages, Custom Server Controls, and User Controls.
  • Proficiency in HTML/CSS
  • Proven expertise in SQL data structures, including tables, indexes, and query writing.
  • Familiarity with JavaScript and JS frameworks is a bonus.
  • Experience with Microsoft Web Services is advantageous.
  • While not required, familiarity with the Telecom business is a significant plus.

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+30d

.NET Software Developer - Honduras

AireSpringSan Pedro Sula, Honduras, Remote

AireSpring is hiring a Remote .NET Software Developer - Honduras

Job Description

AireSpring is actively seeking a highly skilled and experienced full stack Software Developer proficient in C#, Microsoft ASP.NET, AJAX, and Microsoft SQL. Join our dynamic team and play a pivotal role in developing cutting-edge web-based systems.

Qualifications

  • Fluent English proficiency, both written and verbal (Please submit your resume in English)
  • Minimum of 3 years' experience with C# and a strong coding aptitude. Don't forget to showcase your coding prowess with samples in your application!
  • At least 4 years' hands-on experience with ASP.NET, AJAX, Master Pages, Custom Server Controls, and User Controls.
  • Proficiency in HTML/CSS
  • Proven expertise in SQL data structures, including tables, indexes, and query writing.
  • Familiarity with JavaScript and JS frameworks is a bonus.
  • Experience with Microsoft Web Services is advantageous.
  • While not required, familiarity with the Telecom business is a significant plus.

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