Job Description

We are looking to add account manager role to work with the MVNO clients post sales. This person needs to have the charisma of a sales personality that will allow them to build strong relationships within our accounts and with strong Account Management skills to work with each MVNO, to meet growth plans.

Mobile Wireless and SaaS experience would is a plus, but anyone with telecommunications experience could be trained.  

The role is fundamentally a growth driver & relationship builder that will help to drive growth, remove distraction barriers of growth and keep the strong relations with our MVNO customers.

1.               Weekly calls with the Clients /MVNO’s

a.               Set weekly performance goals.

b.               Identify growth opportunities.

c.               Identify Issues both large and small, that could be affecting growth. 

2.               Sim inventory, manage SIM inventory within each MVNO, to assure they have enough SIMs to meet growth demands.

3.               Monthly account reviews

a.               MVNO Internal monthly performance review

b.               Review Account plans, develop and enhance new account plans to resolve challenges and meet and or beat growth expectations.

This role will be aligned the AireSpring sales efforts but interact across all departments. Account Manager will be responsible for the management of AireSpring Wireless accounts. for business. It also involves identifying potential new business opportunities within the account. In this role, you will be responsible for working with clients to identify their needs and work out how the company can best meet those requirements. NO HUNTING NECESSARY!

Experience

Account managers are not necessarily required to have direct experience of working in a related role, but they will need to be able to demonstrate a good understanding of the job and enthusiasm for working within a sales and marketing department. The experience of working in a customer-facing role will always be advantageous, as will experience working to a deadline.

Responsibilities
· Relationship management.
· Acting as a lead point of contact for AireSpring Wireless clients.
· Identifying potential new and additional business opportunities within an account.
· Fulfilling client requests.
· Coordinating efforts between departments within AireSpring.
· Setting up meetings to vet customer solutions.
· Act as liaison with other departments in the company according to client requirements
· General administrative duties.
· UP-Selling products

Skills

Microsoft Excel & PowerPoint,  Excellent phone skills

A polite, friendly and diplomatic manner.
Excellent communication skills, both written and verbal.
Good negotiation skills.
The ability to prioritize and manage several different tasks at once
An excellent understanding of client care.
Exceptional interpersonal skills.
The ability to work effectively to meet deadlines.
Good common sense.
The ability to solve problems as they arise.
A committed and flexible attitude to the job.
Good organizational skills.
The ability to work independently and as part of a team.
Good attention to detail.

Qualifications

A working knowledge of Outlook, Excel, Word is needed. 

Flexible

Common Sense 

Able to solve problems easily

Excellent Phone manners 

Able to think on your feet 

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Job Description

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.

Responsibilities:

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill using internal databases and systems.
• Find and contact clients to inquire about their overdue payments through phone calls and emails.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

Qualifications

Skills:

• Proven experience as a Collection Specialist or in a similar role with a U.S.-based company (experience with telecom or monthly subscription-based businesses preferred).
• Knowledge of billing procedures and collection techniques (e.g., skip tracing).
• Familiarity with laws related to debt collection (e.g., FDCPA).
• Working knowledge of MS Office and databases (very important).
• Experience with accounts receivable analysis.
• Comfortable working with targets, including the number of calls, dollars collected, and accounts managed.
• Patience and ability to manage stress.
• Excellent communication skills (both written and oral).
• Skilled in negotiation.
• Strong problem-solving skills.
• High school diploma required; Associate’s or Bachelor’s degree is a plus.

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Job Description

IT Help Desk Job Description:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

IT Help Desk Responsibilities:

·         Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs; 

·         Sets up and configures desktop computers, peripherals and accounts assigning security level;

·         Installs software and installs and repairs hardware and peripherals;

·         Tests programs;

·         Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;

·         Maintains systems, databases and web pages;

·         Administers user accounts;

·         Designs and produces basic reports;

·         Transfers computer files between platforms;

·         Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems; 

·         Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns; 

·         Arranges for distribution of output to customer;

·         Maintains records;

·         Contributes to unit goals by accomplishing related duties as required.

Qualifications

IT Help Desk Requirements:

·         10 years of previous working experience as an IT Help Desk Technician

·         BA in IT, Computer Science or similar relevant field

·         In-depth knowledge of computer systems and mobile devices

·         Hands on experience with diagnosing and resolving basic technical issues

·         Excellent communication and interpersonal skills

·         Customer-oriented and patient

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Job Description

The Telecom Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.

There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.  

Profile for Success:

• Telecommunication background a must
• Accountable for their client's overall customer satisfaction.
• Responsible for timely project completion, issue identification/resolution, and customer delivery
• Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
• Meet the highest standards and minimize the customers attrition rate
• Remote support for all customers inquiries and tickets
• Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
• Collects and records documentation including customer set-up documents and implementation related information
• Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
• Summarizes progress of project and prepares interim and project completion reports
• Facilitates efficient and effective internal team and external customer meetings

Qualifications

• Telecom background of at least 2 years
• Full-time position
• Must be able to easily learn and use new software programs
• Excellent customer service skills
• Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Must possess initiative with strong analytical and problem solving skills
• Strong analytical and decision making skills
• Strong verbal and written communications skills
• Strong interpersonal, organization and planning skills
• Ability to effectively communicate with internal and external customers
• Must possess excellent MS Office skills
• Must display great attention to detail
• Comfortable making presentations and facilitating meetings

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Job Description

TELECOM SALES PEOPLE WANTED

Do you have 2-5 years in B2B Telecom sales experience?

Are you interested in moving up to the next echelon of sales?

Is creating relationships and partnerships "your thing"?

The Regional Channel Sales Representative  position is a rare opportunity to learn channel sales and get into the coveted position of Channel Sales Manager

Job Responsibilities:

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, process and procedures. 
• Work with agents on thorough order submission per AireSpring's requirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieves assigned sales quota. 
• Meets assigned expectations for agent retention. 
• Maintains high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seeks out new opportunities.

Qualifications

2+ years prior telecom sales experience REQUIRED with a strong knowledge of voice and data products. 

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Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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Job Description

The Network Planning Analyst position is a remote role, performed from any location worldwide, that reports into the Director of Network Engineering and Operations role. It is a key role that aligns and manages Network demand, current and future, with inventory and resource availability. The position performs a wide range of mission-critical duties and requires functions completed with precision, planned with consideration of delivery and implementation intervals, linked to dependencies and critical path items, and presented with clear and concise language.

Duties include, but are not limited to, the following:

- Produce documented plans for the successful implementation or upgrades of core network functionality, physical interconnections to other networks, hardware installations and upgrades, licenses expansions or utilization, software installations and upgrades, service migrations, and design changes.

- Plan the onboarding and integration of new carriers and/or new carrier products into the Network.

- Monitoring all Network capacity and resources, develop triggers and reports, produce trend-based augments plans, and create detailed projection models based on multiple demand scenarios.

- Track, maintain records, and perform inventory control for all Network hardware, power, licenses, software, firmware, support agreements, circuits, cross connects, and third-party infrastructure.

- Replenish, or complete planned expansion, of Network resources and assets in a cost effective and timely fashion to ensure exhaustion does not occur.

- Pro-actively distribute current vendor contact, location, access, and escalation information to Operations staff to facilitate timely and seamless communication during service impairment or outage conditions.

- Provide instructions and support to AireSpring departments on Network components for insurance, purchasing, provisioning, usage, location, support contracts, service contract, and features discussion activities.

The Network Planning Analyst works tightly and daily with these seven AireSpring departments, in addition to Network equipment vendors and service providers:

                - Network Engineering and Operations

                - Voice Engineering and Operations

                - HPBX Engineering and Operations

                - Access Product Management

                - Product Management

                - Finance

                - Information Technology

Qualifications

Qualifications for the Network Planning Analyst role:

- Possess solid overall understanding of Network infrastructure and operations for routers, switches, voice platforms, security devices, licenses, software, power, inside plant engineering, support contracts, OSI layers, transport and transmission, encapsulation methods, aggregation methods, and inventory management.

- Be adept in devising methods to capture and store data, generating reports, and producing trend material.

- Proven history of producing highly detailed Network planning documents that outline the tactical and strategic methods, with justifications, on planned changes taking place on a Network.

- Expert in the fabrication and maintenance of complex Microsoft Excel spreadsheets that integrate past, current, and future datapoints into multi-faceted cost and resource scaling models.

- Capable of consistently applying diligence and focus on data, and ensuring information presented to others is correct.

- Network Engineering functional experience in a service provider environment for a minimum of 3 years.

- Background in financial modeling and vendor negotiations.

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Job Description

General Purpose: 

The Manager of Dedicated Project Management will play a key role in the growth and expansion of the Dedicated team at AireSpring. This position will lead the Dedicated Project Managers to ensure they deliver the entire AireSpring solution sold for projects to our Dedicated customers. The role is responsible for evaluating, implementing, and supporting the Dedicated team, and ensuring success with the various constituents of their projects- customers, partners, and AireSpring Channel Managers.  

Reports to: Director of Service Delivery 

Direct Reports: 3 Supervisors and 18 - 21 PMs.

Essential Duties and Responsibilities: 

• Advocate for and support Dedicated customers during the operational experience, anticipating needs and addressing all requests in an effective and efficient manner.
• Subject matter expert for customer and internal SLA’s, operational processes, and ongoing plans to support accurate expectation settings with customers and cross functional teams.
• Identifies and communicates key operational and customer process gaps.  Provides direction and support to resolve.
• Leading the Dedicated team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
• Maintaining positive relationships with team, customers, and partners.
• Provide upper management and AireSpring executive teams required reports regarding the Dedicated team and projects.
• This individual must be able to have a strong understanding of the AireSpring product set and services and assist both the customer in decision making and strategy for deployment as well as the Dedicated team.
• Regular interaction with the different teams within Service Delivery and AireSpring as well as the customer’s technical teams will be required to assist customers with questions/issues should they arise.
• This role will rely heavily on an individual’s ability to independently manage difficult scenarios in a professional manner.
• This individual must be prepared to assist with managing escalations to resolve issues on the customer’s behalf.  This may sometimes require involvement with groups outside of the service delivery organization.
• Multi-tasking, quick decision making, and strong customer centric mindset are essential to success in this position.
• This individual will need to be familiar with all escalation paths and be able to utilize them for assistance to ensure the customer experience remains positive should escalation be required.

Manager of Dedicated Project Management Responsibilities:

• Computer literate, including word-processing, database, and spreadsheet programs. Must have 3-5 years Telecom Project Management experience - PMP a plus
• Demonstrated experience with complex multi-node projects, with project delivery that span across business units while defining realistic project goals and objectives to the customer.
• Demonstrated success in building project timelines and meeting customer and company deadlines.
• Demonstrated ability to facilitate team meetings as well as monitor, track and communicate to resolve issues and conflicts with regards to deliverables.
• Exceptional verbal, written and presentation skills.
• Proven ability to work effectively both independently and as part of a team and lead by example.
• Exceptional organizational skills, detail oriented, and comfortable working with diverse customers.
• Considerable (minimum 5 years) expertise in creating specialized process improvement initiatives.
• Demonstrated ability to lead team members to expand their capabilities as well as document processes and procedures.

This role will lead the Dedicated team who will conduct all Customer Interactions to include but not limited to: 

• Provide regularly scheduled progress updates to all internal and external stakeholders.
• Set implementation expectations.
• Confirm ordered services.
• Coordinate times and dates.
• Conduct a post implementation review for Customer approval.
• Update documentation and process tracking in various internal systems accurately and timely.
• Track and monitor process through the project’s life cycle.
• Support customers from any AireSpring geographic area or sales channel.

Peripheral Duties: 

• Other Duties as Assigned.

Qualifications

Desired Minimum Qualifications: 

Education and Experience:

• BA or BS degree desired.
• Minimum of three (3) years managing a team of 10+ required.
• Minimum of five (5) years project management of voice, data and/or internet industry experience required.
• Any equivalent combination of education and experience, with additional experience substituting for the required college level training or a year for year basis.

Necessary Knowledge, Skills, and Abilities:

• Basic computer, keyboard, and mouse utilization, including various software applications, internal order database management systems, high-level of MS Word and MS Excel.
• Fundamental working understanding of voice, data, and internet customer application requirements.
• Comfortable working in a demanding fast-paced, customer-focused organization, undergoing change.
• Trained in product and/or project management best practices, procedures, and tools.
• Demonstrated analytical and problem-solving ability for issue resolution.
• Must be comfortable working in an accountable environment.
• Highly organized, must be able to handle multiple tasks with speed and accuracy.
• Must be capable of prioritizing activities and scheduling to obtain effective results.
• Excellent customer and vendor relationship management skills.
• Ability to work independently.
• Strong oral, written communication, and presentation skills.
• Must possess strong time management skills.
• Demonstrate analytical capabilities with attention to detail.
• Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast-paced environment.
• Must have a strong work ethic.

Tools and Equipment Used: 

• AireSpring provided work computer, including word-processing, database, and spreadsheet programs and access to necessary internal systems.

Selection Guidelines: 

Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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Job Description

The Telecom Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.

There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.  

Profile for Success:

• Telecommunication background a must
• Accountable for their client's overall customer satisfaction.
• Responsible for timely project completion, issue identification/resolution, and customer delivery
• Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
• Meet the highest standards and minimize the customers attrition rate
• Remote support for all customers inquiries and tickets
• Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
• Collects and records documentation including customer set-up documents and implementation related information
• Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
• Summarizes progress of project and prepares interim and project completion reports
• Facilitates efficient and effective internal team and external customer meetings

Qualifications

• Telecom background of at least 2 years
• Full-time position
• Must be able to easily learn and use new software programs
• Excellent customer service skills
• Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Must possess initiative with strong analytical and problem solving skills
• Strong analytical and decision making skills
• Strong verbal and written communications skills
• Strong interpersonal, organization and planning skills
• Ability to effectively communicate with internal and external customers
• Must possess excellent MS Office skills
• Must display great attention to detail
• Comfortable making presentations and facilitating meetings

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Job Description

The Network Operation Centre (NOC) have three main roles:

1. to ensure maximum possible service availability and performance

2. to provision customer network services on core equipment

3. to provide support services for Engineering and other technical teams

These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.

We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.

We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.

Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.

We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.

As your knowledge and confidence develop you may be asked to join our call-out rota providing 24x7 support on our core network and services.

Duties and Responsibilities:

• Manage and maintain the Monitoring Systems
• Fault handling and escalation
• Liaising with 3rd party suppliers, handling escalation through to resolution).
• Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
• Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration
• Tier 3 Support for co-location, customer backup network and ISP services.
• Participate in a 24x7 call-out rota if required

Qualifications

• A minimum of 12-18 months’ experience in a Technical Support or similar role.
• Good communicator with a natural aptitude for dealing with people.
• Good network diagnostic skills.
• Basic Linux CLI skills.
• Basic sys admin skills.
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Monitor VoIP and Core Networks: take corrective action and drive appropriate parties to resolve issues
• Troubleshoot and repair service-impacting VoIP network issues
• Troubleshoot IP network traffic at a carrier/enterprise level
• Serve as part of the escalation path for chronic or intermittent core network issues
• Perform test and turn-up of transport and trunks
• Perform network repair and after-hours maintenance activity (switch, transport and trunks)
• Able to troubleshoot VoIP calls at the SIP level
• Understanding of carrier-level VoIP-based technologies
• Solid understanding of LAN/WAN concepts and IP routing protocols.
• Possess IP networking ability to troubleshoot layers 1 – 3
• Detail understanding of all routing protocols and ability to troubleshot
• Possess excellent technical problem-solving skills and attention to detail
• Strongly self-motivated, willing to overcome challenging problems and identifying new opportunities for process improvement
• Ability to prioritize work while multi-tasking
• Possess IP networking certifications (CCNA, CCNP, CCIP, )
• Strong experience in Cisco Routing and Switching including knowledge of Multicast, QoS, IOS Security, and IPv6
• Familiarity with Linux at the CLI level
• Strong understanding of networking
• Ability to work with third party vendor for issues resolution
• Project Implementation
• Strong technical and analytical skills.
• Solid experience in problem analysis and resolution of hardware/software problems.
• Proven ability to function in a self-directed environment.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Innovative thinker who is positive, proactive, and readily embraces change.
• Be responsible for hands on troubleshooting and leadership of NOC activities
• Maintain senior-level knowledge across all enterprise system-monitoring tools
• Provide audit support audits on monitoring tools to ensure the entire AireSpring Network is properly monitored
• Proactively grow the monitoring environment to produce more specific, early warning monitoring
• Ensure NOC notifications are accurate and are sent out within published SLA
• Communicate problems to all levels of the organization as required
• Inform manager and senior management of status on all issues and initiatives for your team
• Own the escalation process in the absence of the NOC Manager
• Assist in creating/updating operational run-books

• Clear communicator (both written and verbal).
• Good technical or WIKI documentation skills.
• Willing to learn and develop new skills.
• Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.
• Ability to work on own initiative. Actively seeks ways of improving existing systems and processes.
• ‘Can do’ attitude. Flexible and adaptable approach to problem solving.
• Co-operate with other teams. Actively encourage strong working relationships with other teams.

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Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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Job Description

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.

Responsibilities:

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill using internal databases and systems.
• Find and contact clients to inquire about their overdue payments through phone calls and emails.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

Qualifications

• Proven experience as a Collection Specialist or in a similar role with a U.S.-based company (experience with telecom or monthly subscription-based businesses preferred).
• Knowledge of billing procedures and collection techniques (e.g., skip tracing).
• Familiarity with laws related to debt collection (e.g., FDCPA).
• Working knowledge of MS Office and databases (very important).
• Experience with accounts receivable analysis.
• Comfortable working with targets, including the number of calls, dollars collected, and accounts managed.
• Patience and ability to manage stress.
• Excellent communication skills (both written and oral).
• Skilled in negotiation.
• Strong problem-solving skills.
• High school diploma required; Associate’s or Bachelor’s degree is a plus.

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Job Description

Job Description

We are looking for intelligent, motivated and experienced Network Engineers with the ability to perform planning and support of our network infrastructure and customer enterprise network solutions.

In this Network Engineer role you will troubleshoot, implement and administer network systems as well as provide level III network support along with executing and developing network security guidelines.

RESPONSIBILITIES INCLUDE:

• Network Engineer Job Responsibilities:

• Establishes and maintains network performance.
• Builds net configurations and connections.
• Troubleshoots network problems.
• IP address auditing.
• Establishes networking environment by designing system configuration and directing system installation.
• Defines, documents, and enforces system standards.
• Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.
• Configures router.
• Updates data servers and network equipment.
• Collaborates with network architects on network optimization.
• Secures network system by establishing and enforcing policies and defining and monitoring access.
• Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.
•  

Qualifications

• Proven record of designing, troubleshooting, operating and improving:
  Complex national large enterprise networks
  Large regional, national, or international carrier-grade SIP VoIP networks
  Large regional, national, or international Internet backbone or IP service provider access networks

• A thorough understanding and hands-on working knowledge of IP routing and switching, specifically:
  VRF, OSPF, BGP, route redistribution, Spanning Tree, DSCP
  MP-BGP, MPLS VPN (VPLS Layer 2, VPRN Layer 3 Option A and B, and Pseudowire PtP)
  
  
• A thorough understanding and hands-on working knowledge of carrier-grade VoIP infrastructure, specifically:
  Significant hosted PBXs platforms (Metaswitch or Broadsoft)
  Very-high CPS SBC clusters (Sansay, Acme, Sonus)
  End point devices (Polycom VVX, Cisco SPA and ATA, Grandstream)
  
  
• Strong hands-on working knowledge of Juniper, Cisco, and Adtran routers and switches
  Able to understand and analyze WireShark results to solve complex SIP VoIP and IP internetworking challenges.
  
  
• Able to create and modify security policies on routers, switches, and firewalls
  
• Able to be flexible to work off hours, nights, and weekends if required
  
• 5 + years of hands on Network Engineering experience and/or a Degree in Information Systems, 
• Computer Science or related industry or equivalent training and experience.
  
  
• Cisco CCNP (or equivalent knowledge)

Organizational Qualifications

• Able to work in a collaborative team-oriented environment
• Strong written and oral communication skills
• Communicate clearly and effectively with peers, customers and management in a team environment.
• Mentor and serve as the escalation point to other team members.
• Proficient in documentation, reporting and knowledge transfer.
• Excellent research, organizational and analytical skills.

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Job Description

The Telecom Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.

There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.  

Profile for Success:

• Telecommunication background a must
• Accountable for their client's overall customer satisfaction.
• Responsible for timely project completion, issue identification/resolution, and customer delivery
• Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
• Meet the highest standards and minimize the customers attrition rate
• Remote support for all customers inquiries and tickets
• Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
• Collects and records documentation including customer set-up documents and implementation related information
• Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
• Summarizes progress of project and prepares interim and project completion reports
• Facilitates efficient and effective internal team and external customer meetings

Qualifications

• Telecom background of at least 2 years
• Full-time position
• Must be able to easily learn and use new software programs
• Excellent customer service skills
• Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Must possess initiative with strong analytical and problem solving skills
• Strong analytical and decision making skills
• Strong verbal and written communications skills
• Strong interpersonal, organization and planning skills
• Ability to effectively communicate with internal and external customers
• Must possess excellent MS Office skills
• Must display great attention to detail
• Comfortable making presentations and facilitating meetings

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Job Description

We are currently seeking a highly motivated individual to join our Customer Experience Team as a Sales Support Specialist.

Location:

• This position is open for hiring outside of the United States.
• Hiring in LATAM

Position Overview:
This role is crucial in providing dedicated sales support to our Sales Managers. The responsibilities include extensive collaboration with telecom carriers, sales agents, and other team members. The ideal candidate will demonstrate exceptional critical thinking skills, effective communication across all organizational levels, and a high degree of organizational prowess. Strong computer skills are a must, as the position demands efficient operation in a dynamic, multitasking environment.

Key Responsibilities:

• Collaborate closely with Sales Managers to provide comprehensive sales support.
• Interface with telecom carriers, sales agents, and internal teams to ensure seamless communication and workflow.
• Demonstrate excellent critical thinking skills to address complex challenges.
• Maintain clear and effective communication across all levels of the organization.
• Navigate a true multitasking environment with efficiency and precision.

If you are a proactive individual with a passion for telecommunications and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity!

Qualifications

• Excellent critical thinking skills.
• Strong communication skills, with the ability to interact effectively with personnel at all levels.
• Highly organized and capable of multitasking in a dynamic environment.
• Proficient in computer skills.

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Job Description

GENERAL PURPOSE  

The Managed Services Engineer will be responsible for successfully managing, creating, designing, implementing and turning up AireSpring’s services that include, but are not limited to:·

• Data & Voice Services
• SDWAN /MPLS
• Hosted/Cloud PBX/VoIP
• Manage IP enhancements and procedures to support the Operations Department. Focus is on new technologies, products and processes. Providing management with expert advice for short and long-term department objectives. Acting as liaison to Operations to achieve these goals. Strong customer service skills and ability to manage multiple projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include but are not limited to:

• Strong background, experience and working knowledge with the routing and switching protocols Border Gate protocol (BGP), Enhanced Interior Gateway Protocol (EIGRP), Open Short Path First (OSPF), Rapid Spanning Tree Protocol (RSTP), Hot Standby Routing Protocol (HSRP), Virtual Routing Redundant Protocol (VRRP), Gateway Load Balancing Protocol (GLBP) and familiar with Multiprotocol Label Switching (MPLS) design
• Knowledge and experience monitoring BGP connections with internet peers and reviewing core network stability and usage. 
• Maintaining and creating resiliency for the core network with HSRP, VRRP, GLBP protocols.
• Network security and Intrusion Detection System (IDS) management.
• Configuration and installation of Customer Premise Equipment (CPE) (routers and switches and firewalls) and customer network infrastructure in support of VOIP and Data Network Services (DNS).
• Perform IP site outage troubleshooting: Hardware failure, Circuit failure, Hardware reboot, Software issues ( IP Routing, Switching, Internet Operating System (IOS), DNS, VOIP)
• QoS monitoring hosted services.
• Develop and manage any related/required infrastructure documentation.
• Participate in management meetings for projects related to the infrastructure.
• Advises and helps design new build outs of the infrastructure.
• Develops and conducts testing procedures for new infrastructure projects as required.
• Strongly self-motivated and willing to tackle challenging problem
• Required to work with our customers, vendors and other departments at Airespring to ensure on-time and proper delivery of our services, meeting the needs of our customers and our company’s standards.
• Create, write and maintain processes and procedures

Qualifications

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

Graduation from an accredited program, a four‑year college or university with a degree in B.S Computer Engineering, desirable  M.S in Network Engineering 

5-7 years of experience in Telecommunications and Networking, or 

Any equivalent combination of education and experience.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Must possess excellent management and technical problem & resolution skills with the ability to work independently while meeting demanding time lines.
• Network Management, routing protocols and Security
• Adtran or Cisco CPE and configuration knowledge
• Voice Over IP knowledge of SIP (HPBX and trunking) and deployment of VoIP systems
• Experience with Sansay and Metaswitch SBCs is a plus
• Metro Ethernet Technologies
• Hardware / Software Troubleshooting
• LAN/WAN Optimization
• Experience with Cisco, Polycom, Grandstream and Aastra (Mitel) phones
• Project Management

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Job Description

We are looking for an innovative, customer centric Manager to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience. 

The Manager will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support. The Manager will oversee the selection of release cycles for enhancements, maintenance, and optimization of the portal.

This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

The Digital Product Manager will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL. In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available, you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.

Overall Responsibilities:

The Digital Product Manager responsibilities include roadmap, planning and monitoring product releases and ensuring deliverables are met with the highest of quality. He/she will keep a keen eye on competitors, thoroughly analyze the market and generate ideas to further enhance the effectiveness of the portal.

The Digital Product Manager will be the glue that will bind the team together, closely interacting with developers, executive sponsors, marketing specialists, sales, customers and partners. This tight collaboration will include hosting frequent meetings and making sure communication is clear across functions. The role will extend to accepting or rejecting ideas, overseeing technical implementation, and managing documentation and maintenance.

As Product Manager, you will be accountable for maximizing the value of a product. The successful candidate will demonstrate the ability to understand the customers’ specific needs to define the portal goals and create a cohesive vision for the team. He / she will be involved in business strategy, product design, market analysis, and project management.

This role demands a combination of strategic thinking, practical communication skills, and a deep understanding of both business objectives and end-user needs to guide the team towards successfully creating a high-quality and market-aligned product.

• Design and develop intuitive user interfaces, critical and informative operational data and customer experience enhancing applications for AIreCONTROL that align with customer business objectives and user needs.
• Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL.  Selecting the most useful data to bring forward into AIreCONTROL from the vast amount of insightful information from Element Management platforms such as VeloCloud Orchestrator, FortiManager, and a host of other data rich platforms as well as our award-winning proprietary tools for service delivery and service assurance.
• Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts.
• Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences that will improve the usability, accessibility, and engagement of AIreCONTROL.
• Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.
• Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.
• Manage software updates, patches, and integrations to keep the portal up-to-date and aligned with business objectives.
• -Collaborate with product managers and UX designers to define user requirements and translate them into design concepts leveraging wireframes, prototypes, and/or mockups to communicate design ideas and gather feedback from stakeholders.
• Stay up to date with industry trends and best practices in user interface design and web technologies.

Content Management Responsibilities:

• Oversee the creation, organization, and maintenance of content within AIreCONTROL, ensuring accuracy, relevance, and completeness.
• Develop content strategies to address customer needs throughout their journey, from onboarding and training to ongoing support and self-service.
• Collaborate with subject matter experts to create and update documentation, tutorials, FAQs, and other resources for users.

Stakeholder Engagement Responsibilities:

• Serve as the primary point of contact for internal stakeholders and external partners involved in the customer portal initiative.
• Communicate updates, milestones, and issues related to portal development and performance to relevant stakeholders.
• Foster strong relationships with customers to solicit feedback, gather requirements, and ensure their needs are represented in portal development efforts.

Analytics and Reporting Responsibilities:

• Establish key performance indicators (KPIs) and metrics to measure the effectiveness and usage of the customer portal.
• Monitor portal analytics, user behavior, and trends to identify areas for improvement and track progress over time.
• Generate regular reports and insights to inform decision-making and demonstrate the portal's impact on customer satisfaction, retention, and efficiency.

Qualifications

Requirements, skills and attributes:

• Customer-focused mindset with a passion for delivering exceptional user experiences, a strong eye for design and driving customer success.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.
• -Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.
• Strong understanding of user-centered design principles and methodologies.
• Desired bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms.
• Experience with measuring portal customer satisfaction and rapid response and adoption of feedback.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion.
• Experience with user experience (UX) design principles, usability testing, and web analytics.
• Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

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