Your Role

We’re looking for a Product Director to join our team, someone who’s passionate about translating the needs of North American club and high school sports organizations into a product vision—then guiding our team to bring it to life.  

As a Product Director, you’ll: 

• Own the vision. You’ll work with other leaders to set the strategy for our Competitive business unit, then maintain a product vision and roadmap that’s strategically aligned. You’ll also communicate your vision to your team(s), stakeholders and company leadership to ensure understanding and buy-in.
• Set customer-centric product outcomes. You’ll be the expert in the customers and the products in the Competitive market. You’ll use engagement and usage funnels as indicators of business outcomes (e.g., renewal, new sales, cost reduction). 
• Be responsible for products. Through the lifecycle of discovery, growth, maturity and sunset, the buck stops with you.
• Guide discovery. You’ll help your team come up with new ideas, quickly throwing out the bad and ramping up the good.
• Collaborate.As a partner to the Senior Engineering Director and other product leaders, together you’ll make sure the collective product team on the business unit is healthy, effective and efficient.
• Be a coach.You’ll manage, grow and inspire a team of Product Managers. 

Location

Our priority is to hire someone for this role who lives near our office in Lincoln or Omaha, but we're also open to remote candidates in the U.S. who live in the central or eastern time zones. The following states are possible locations for remote hires: AL, FL, GA,, IL, IN, IA, KS, KY, LA, MA, MI, MN, MO, NE, NH, NC, OH, OK, PA, SC, SD, TN, TX, VA, and WI.  

Must-Haves

• Product management experience.You have worked in a product management role for at least ten years and have owned multiple different product strategies.  
• SaaS Expertise.Your background includes product leadership experience at a Software-as-a-service company.
• People-leadership experience.You have formally lead a team of other product managers and can get buy-in on your ideas without resorting to command-and-control tactics. You’re passionate about servant leadership and our values when it comes to others.
• Product management acumen.  You have created large product strategies and roadmaps, influencing others to deliver on key business objectives.  You know the most effective ways to drive discovery, growth, maturity, and sunset of products you are responsible for. 

Nice-to-Haves

• Multi-level leadership experience. You’ve led direct reports that have their own direct reports.  
• Passion for sports.  Whether you’ve played sports competitively or are just a fan, being able to relate to athletes and fans will go a long way to being an effective product leader at a sports technology company.  

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medicalinsurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Your impact

Compensation range

• $170,000-$200,000 

Product Design at Handshake

At Handshake we create opportunities for all college students and recent graduates to have equal access to meaningful jobs and internships, and we believe design plays a crucial role in the pursuit of this mission. We work collaboratively as designers and user experience researchers to help students, employers, and career centers.

We take a student-first approach to how we design and build products, and we strive to deeply understand our users and their true goals. We believe that great products and experiences are made great by the combination of how they work and how they look. One without the other is not enough, and while we're not perfect, we strive to excel in both and are committed to going the extra mile.

Great products are built by teams — and teams are built by people who communicate and collaborate well. A culture of openness, honesty, and the ability to provide and receive constructive feedback is important to us.

We also believe that great teams are inclusive. Being surrounded by a diversity of backgrounds, experiences, and perspectives brings out the best in everyone, and leads to higher quality products and experiences.

Your impact

Handshake is hiring a Senior Product Designer II. This role will require you to span from strategy to surface, bringing a talent for systems thinking, simple data-driven design, and seamless user experiences to support Handshake’s product. You will help our team shift to a strategic focus on building out the best experience for our employers, so that they recruit and land the perfect candidates.

Your role

• Work from concept to delivery to inform product strategy and shape how Employers can create authentic connections with students

• Lead with user empathy for employers, universities, and students

• Partner with product, research, content, data science and engineering to ensure projects are well-defined, high impact, and successfully executed

• Develop and improve a shared product design language across all student surfaces reflective of our brand

• Up level the entire team through commitment to growth and mentorship

• Drive up-leveling the student product to be the top way college students get jobs

• Establish design processes so we can scale efficiently and effectively

Your experience

• Minimum of 6 years of experience in product design

• Strong preference for someone with growth experience

• Experience designing web and native mobile products

• Demonstrated experience leading design

• Comprehension of human centered / user centered design methodology and techniques

• Experience working with engineers and product managers to drive strategy, vision, and execution

• A collaborative, no ego, approach to working with others

• A portfolio of impeccably executed product design

Compensation range

$170,000-$180,000

Accelerate Your Career as You

• Partner with company leadership to facilitate the reinforcement, embodiment, and evolution of our cultural values through all people practices and processes
• Provide thought leadership on how the people strategy contributes to the business strategy and achievement of the long-term vision
• Together with executive leadership, drive a shift in organizational capabilities aligned with mid to long term strategy to facilitate scaling to growth
• Build and develop an impactful team that instills company-wide trust and value for the function and must be able to deliver with operational excellence
• Continually assess the competitiveness of all programs and practices against the relevant comparable companies, industries, and markets
• Continues to improve the programs, policies, practices, and processes associated with meeting the strategic and operational people issues of the organization
• Manage the budget and other financial measures of the People team
• Work with Leadership Team and key stakeholders to create a diversity and inclusion strategy involving and not limited to people programs, policies, hiring, and training that create an inclusive environment for a diverse workforce to achieve its business goals

A Bit About You

Minimum Qualifications:

• Undergraduate degree from an accredited university in communications, business, human resources/organizational psychology, law, or other applicable field of study
• Minimum 6 years of experience advising stakeholders and influencing with/without authority while managing in increasing complexity and scope
• Experience supporting entry-level leaders and hourly employee client groups of 1000 or more across multiple locations
• Flexibility to travel to field locations as needed; up to 25%

Preferred Qualifications: 

• 5+ years of experience in progressive leadership roles
• Experience in the healthcare, pharmacy, retail, and/or supply chain industries
• Expertise in one or more of the following: employment law, compensation, organizational planning, organizational development, employee relations, and safety
• Experience in a startup and/or operations-heavy tech environment, ideally having helped grow a team across multiple locations

Additional Physical Job Requirements

• Read English, comprehend, and follow simple oral and written instructions.  The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.  Assessing the accuracy, neatness and thoroughness of the work assigned.
• Communicating with others to exchange information.  Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.
• Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking & standing are required occasionally. 

Salary and Benefits

Salary Range: $142,500 - $190,000

Commission Eligible: No.

Equity Eligible: Yes

Travel: Yes. Up to 15% of the time. Preferred in-office (or hybrid) in Dallas, Texas. 

Location Requirement:Employment at Alto is limited to individuals residing in the following states: California, Connecticut, Colorado, Florida, Nevada, Illinois, New York, Kansas, Texas, Maryland, Washington (WA), Missouri, New Jersey, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Wisconsin.

Employment Requirement:Applicants must be authorized to work for any employer in the U.S.  At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.

Benefits: Full-time: Medical, Dental, Vision, 401(k), Group Life, AD&D, Employer paid STD/LTD, generous PTO and parental leave.  

Application deadline: July 24, 2024

#LI-Remote

As a Senior Backend Engineer for the Acquisition and App ExperienceTeam at Postscript, you will use your passion and expertise for software engineering to create powerful, differentiated acquisition tools that enable brands to grow their subscriber list on and off-site. Your work will contribute directly to the growth of our customers’ subscriber lists and the collection of valuable subscriber data, to help make SMS their #1 revenue channel. You will be given the autonomy to grow to your full potential, and your contributions will directly impact our customers and Postscript’s bottom line.

Senior Backend Engineers at Postscript have a high impact on their team and on the wider engineering org through project leadership, technical expertise, and decision-making. As a Senior engineer you will guide your team in weighing technical constraints and business priorities to make the necessary trade-offs to deliver customer value. Our stack is currently React, Python (Flask), within a mostly monolithic, AWS-managed architecture.

On the Acquisition and App Experience team our SDK additionally leverages Lit Web Components and TypeScript, a mix of Cloudflare and AWS-managed architecture, and Shopify App Extensions. Our SDK sees several billion requests a month to over 150 million unique users, and our API handles millions of requests daily.

Your passion for building great products, especially in early-stage companies, will lead you to have a meaningful and positive impact on both the product and the company. In addition, you will have the opportunity to help expand the engineering team and build out architecture and processes as we scale.. This position is  fully remote.

Primary duties

• Research, design, and deploy new technical solutions for a variety of ground-breaking projects
• Architect, build, and maintain highly available, extensible, and scalable REST APIs for external and internal customers
• Help architect and iterate on our growing list of acquisition tools
• Collaborate closely on a cross-functional team to deliver a world-class product
• Take ownership and get creative with your solutions, dive into bold ideas in order to achieve outstanding results
• Contribute to the health of the team through honest and direct feedback as we iterate and improve on our processes
• Guide your team to make optimal technical and product design decisions
• Mentor other engineers on best practices and growth opportunities
• Be accountable for communicating transparently and proactively, defining scope, breaking down and estimating tasks, risk and change management

Requirements

• A track record of leading teams and projects through phases of ambiguity and challenge with great results—SaaS experience preferred
• A proven career as a software engineer building large scale backend applications and APIs, hands-on experience using Python (Flask, SQLAlchemy, compiled language experience a plus).
• Experience with relational databases, SQL, and experience with database modeling
• Familiarity with building applications on AWS services and maintaining high observability of the applications
• Experience building modular, flexible architectures (maximizing readability and extensibility)
• Stellar verbal and written communication skills
• Experience building great products (high growth, early stage tech preferred)
• Experience coaching and mentoring engineers

What We’ll Love About You

• You’re curious and enthusiastic—you love building things
• Energized by early stage companies and the opportunity to own and improve a new, fast-growing codebase
• You can drive technical decisions by measuring trade offs informed by both business priorities and technical needs
• You have empathy for users and enjoy helping others
• Bonus: Remote work experience. You love working on a remote-first team

What You’ll Love About Us

• Salary range of USD $170,000-$200,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

Available Locations: Lisbon, Portugal

What we’re looking for:

As part of our expanding global proposal management initiative, we are actively seeking an experienced RFx Manager to enhance our team’s coverage in the EMEA and APJC regions. In this role, you will collaborate closely with the sales team, technical writers, channel partners, product managers, and various subject matter experts across the organization to articulate compelling value-based narratives while also ensuring compliance with complex submission requirements. The ideal candidate will bring expertise in both commercial and public sector bidding practices and will be excited to contribute to various continuous improvement initiatives within our team. Join us in shaping the future of our proposal management endeavors and contribute to our growing global success.

Responsibilities:

• Lead the end-to-end development of proposals, ensuring compliance with all requirements and guidelines
• Collaborate with cross-functional teams to gather relevant information and create compelling responses that address customer needs
• Assist in the ongoing evaluation of current response processes, and provide recommendations for improvements required to optimize work in the EMEA and APJC regions.
• Contribute to maintenance of a repository of templates, standard language, product collateral, exhibits, and other data resources fo facilitate high quality and accurate responses
• Lead and contribute to other departmental continuous improvement initiatives as required

Qualifications

• Bachelor's degree in business administration, communications, marketing, or a related field (or equivalent experience).
• 4 to 6 years of experience in RFx management
• Strong knowledge of industry best practices (e.g. Shipley and APMP) such as kickoffs, color reviews, compliance, win themes, schedule, resumes, past performances, etc.
• Ability to work to time constraints while maintaining a high level of attention to detail; prioritizing tasks and setting expectations accordingly, especially under pressure
• Strategic thinker with the ability to understand client needs and translate them into compelling proposals.
• Excellent communication and interpersonal skills both written and verbal to effectively engage with customers and collaborate with internal stakeholders.
• Must thrive on the excitement and challenge of being on a lean and busy team
• Experience with the content management and automation capabilities of RFP software like RFPIO, Loopio, or similar
• Experience with G-Suite and Microsoft Office

We are seeking a proactive and detail-oriented Junior Total Rewards Specialist to join our dynamic People Team. This role will support the Compensation and Benefits organization by handling administrative tasks, managing employee queries, liaising between third-party partners, and assisting in the development and maintenance of compensation and benefits structures. The ideal candidate will have 2-6 years of relevant experience and be proficient in Excel, google sheets, HRIS systems, particularly Workday, and compensation platforms such as Aon Radford. 

Accelerate Your Career as You

Compensation Administration:

• Perform staff support activities to develop, implement, and administer compensation policies and programs.
• Audit jobs for content and prepare job descriptions reflecting job responsibilities, activities, duties, and requirements.
• Develop and participate in compensation surveys to collect and analyze competitive salary information to determine the company’s competitive position.
• Review proposed salary adjustments for conformance to established guidelines, policies, and practices.
• Recommend corrective or alternative actions to resolve compensation-related problems.
• Formulate recommendations regarding the development of company salary structures, FLSA exemptions, job revisions, and organizational structures.
• Review requests for new or revised classifications to determine appropriate salary grade assignments.
• Prepare special studies and make recommendations on subjects such as incentive compensation, bonus plans, sales compensation, or stock options.
• Assist in equity administration tasks and record keeping in Carta and Workday
• Ensure company compliance with federal and state laws governing compensation practices.

Benefits Administration:

• Administer and communicate the company’s benefits program regarding plan options, policy features, enrollment, and other requirements.
• Survey market data to determine the company’s competitive position in employee benefits.
• Assist in planning, developing, and redesigning company benefits programs and analyzing benefit costs.
• Provide technical and analytical contributions while gaining exposure and building expertise in compensation and benefits administration.
• Handle benefits-related data entry and reporting in Excel and various platforms.
• Assist with the administration of benefits data feeds and info sharing with carriers, leave of absence intake questions & reporting, open enrollment support, or audit/reporting assistance.
• Ensure company compliance with federal and state laws governing benefits practices.

Total Rewards Program Support:

• Contribute to the development of Total Rewards policies and procedures ensuring organized and scalable systems are in place.
• Partner with the Senior Compensation Analyst to provide recommendations for grading and leveling of positions by analyzing external market data and internal compensation information.
• Ensure that job architecture including job grades, positions, ranges, and job descriptions are accurately managed in the HRIS system, proactively ensuring data integrity.
• Provide exemplary customer service and hospitality in every interaction with fellow employees. Support the company in any way possible to ensure a successful and fulfilling work experience for everyone.

General HR Support:

• Support HR Generalists and People Operations teams with total rewards-related tasks.
• Utilize ticketing systems to track and manage HR-related requests and issues.
• Ensure data integrity within the HRIS system and assist with regular audits.

A Bit About You

Minimum Qualifications:

• Bachelor’s degree in Human Resources, Finance, Accounting, Business Administration, or related field.
• 2 - 6 years of experience in a  total rewards, compensation and benefits, HR generalist, or people operations role.
• Strong proficiency in Excel, with the ability to perform data analysis and create reports.
• Experience with HRIS systems, particularly Workday.
• Excellent organizational skills and attention to detail.
• Strong interpersonal and communication skills, with the ability to manage multiple priorities.
• Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications: 

• Experience with compensation surveys and market data analysis.
• Familiarity with benefits administration processes and best practices.
• Proactive problem-solver with the ability to work independently and as part of a team.

Additional Physical Job Requirements

• Reading English, comprehending, and following simple oral and written instructions. 
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.  Assessing the accuracy, neatness and thoroughness of the work assigned.
• Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. 
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. 
• Frequent repeating motions required to operate a computer or phone that may include the wrists, hands and/or fingers.
• Environmental Conditions: occasional exposure to low temperatures or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
• Physical Activities: 
• Occasionally ascending or descending stairs, ramps and the like.
• Moving about to accomplish tasks and/or moving from one worksite to another. 
• Adjusting or moving objects up to 20 pounds in all directions. 
• Operating motor vehicles.
• Occasional sedentary work that primarily involves sitting/standing/driving/flying

Salary and Benefits

Salary Range: $65,600 -  $82,000

Commission Eligible: No

Equity Eligible: Yes

Travel: Yes - Up to 10% of the time. Leadership or People-team off/on-sites  

Location Requirement:Employment at Alto is limited to individuals residing in the following states: California, Connecticut, Colorado, Florida, Nevada, Illinois, New York, Kansas, Texas, Maryland, Washington (WA), Missouri, New Jersey, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Wisconsin.

Employment Requirement:Applicants must be authorized to work for any employer in the U.S.  At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.

Benefits: Full-time: Medical, Dental, Vision, 401(k), Group Life, AD&D, Employer paid STD/LTD, generous PTO and parental leave.  

Application deadline: July 26, 2024

#LI-Remote

Available Location: Southern CA, Irvine, CA or Phoenix, AZ

What you'll do

Cloudflare is looking for highly motivated Enterprise Account Executives seeking a role with the opportunity to help build a GTM working with some of the largest companies in North America. This position will manage a focused set of ~20-30 accounts with $1B -$25B in annual revenues. The Enterprise Account team will shape and lead Cloudflare’s Go To Market.

We will leverage the strength of all Cloudflare functions to become a strategic partner to our customers and their digital transformation efforts. Our product and services and our methods of engagement will differentiate and delight our customers.

The AE will interact with both C-level clients and senior technical decision makers, utilizing Cloudflare solutions and resources to drive a business partnership focused on joint success with our customers.  Success requires consultative, solutions-oriented sales, and customer service skills in addition to intense personal energy and focused activity. A critical factor of achievement in this role is the ability and desire to focus and lead an internal group of constituents to bring their skillset to bear to build solutions and exponentially grow revenue. The AE must be expert in identifying business opportunities with customers, developing Enterprise Account Plans, driving execution across functional stakeholders, and closing revenue. The Enterprise Account Executive should be comfortable engaging in business level outcome conversations with the C-suite, presenting Cloudflare’s vision and plan for value creation to all levels, and negotiating win-win scenarios for all parties. The AE will be accountable to obtaining new business and expansion of Cloudflare wallet-share within existing customers. The role involves handling multiple accounts and will require high degrees of attention to detail and coordination with customers, partners, and internal resources. Lastly, the AE should thrive in an entrepreneurial environment where initiative is celebrated and enthusiasm for the possible is expected.

Enterprise Account Team Core Values:

Be Successful – Success comes from hitting your goals on a consistent basis. Have a plan for “how” you’ll hit your goals and evaluate often; that way you always know where you stand. Be in a position and ready to demonstrate your plan for success.

Provide Customers with a Premium Business Experience - Solutions, Empathy, Proactiveness, Anticipation of needs, Company Support, Creativity, and Urgency to Deliver Value are core principles of a Cloudflare Strategic Account Experience. Give your customers a level of service that is unmatched in the industry.

Be Brilliant in the Basics - The hallmark of a high performance team is their willingness to commit to Brilliance in the Basics in all aspects of their roles. Forecasting, SFDC Disciplines, Pipeline Management, Account Engagement, Negotiation, Closing, and Depth of Cloudflare Knowledge are the basic skills that make a Strategic Account Executive successful.

Make Bold Decisions - Operating with the largest companies in the world is a “game of inches”. Often the Enterprise Account Executive will have to make strategic decisions on engagement, terms, and support. These decisions should be made by the AE who is closest to the issue and most affected by it. Top down management of accounts is outdated because of the speed of today’s business. If execution presents risk, Seek the advice of leaders when and where you need it.

Teammate - We are all individually accountable to our goals, but we operate as a team. No one person has all the answers, but collectively the knowledge, experience, and acumen of the team is deep. Be the person who actively seeks to assist the team, shares knowledge, and extends your personal network. We are successful when we are all overachieving as a group.

Additional responsibilities will include:

• Proactively manage and grow a portfolio of assigned Enterprise level clients.
• Close new and expansion business monthly, quarterly, and annual basis, meeting or exceeding assigned quota.
• Manage customer relationships and assume ownership of deadlines and deliverables to ensure Cloudflare is correctly positioned to win business.
• Develop C level and Decision Maker relationships within accounts for the purpose of establishing strategic alignment to customer’s transformative objectives.
• Develop pipeline by maintaining a high level of activity/outreach directly and indirectly, deeply understanding the customers goals and objectives, and analyzing where Cloudflare can add value.
• Maintain accurate forecasts and report to the sales leader on the status of New and Expansion opportunities for weekly sales meetings. Leverage MEDDPIC framework in SFDC document weekly progress.
• Accountable to reverse closure steps and establish jointly owned timelines with Customers. Understand the purchasing process fully and be able to document progress against required steps to closure.
• Organize and deliver executive level presentations, proposals, commercial terms with Customers.
• Leverage the Executive Briefing Center and process to establish key sponsorships and support of accounts with Cloudflare Executives.
• Build and maintain relationships with channel partners to establish joint value propositions and Customer value.
• Participate in team meetings and deliver GTM guidance on how to better partner with accounts.

Examples of desirable skills, knowledge and experience

• Minimum 6 years of experience coupled with proficiency in Cloud Networking and Security Technology with industry awareness.
• Demonstrated track record of meeting and exceeding quota.
• Expert Sales Acumen (Discovery, Position, Compete, Negotiate, Close, Expand).
• Ability to lead a multidisciplinary team over a long term account horizon.
• Able to identify key players in organizations and possess the ability to convert business issues into solutions.
• Comfortable selling to obtain new business or expand existing business. Strong closing skills are essential.
• Ability to build meaningful relationships quickly.
• Someone who acts with integrity and honesty in all situations.
• Be able to demonstrate a positive attitude internally and externally.
• Expert at building rapport and owning the room.
• Aggressiveness in execution and planning.
• Ability to take successes and challenges in stride.
• Discipline to work w/o instant gratification.
• Someone who is bold in their actions and never satisfied with complacency.
• A strong will and fortitude to work a plan in the face of challenge.
• A business professional who loves the sales profession.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Senior Software Engineer, Observability Team

Department: Engineering

Acquia is an open source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Acquia’s products run 100% on Amazon Web Services using EKS, EC2, CloudFormation, Terraform and various other technologies and best practices. Since each product is built and maintained by its own engineering team, the ideal candidate for this position would need to be proactive in familiarizing themselves with those services and have the ability to coordinate and collaborate with multiple teams.

About the Team: The Observability team plays a pivotal role in ensuring the smooth functioning and performance optimization of all our systems. We are a dynamic team of engineers dedicated to providing centralized Observability solutions to empower all teams within the company. We are seeking a highly skilled and experienced Senior Software Engineer to join our team. As a Senior Engineer, you will play a key role in designing, implementing, and maintaining systems and tools to ensure the reliability, performance, and scalability of our infrastructure and applications.

As a Senior Software Engineer, you will…

• Lead the design and implementation of observability solutions, including monitoring, logging, and tracing systems along with a wide range of core internal systems. Work with your team to develop far reaching modules that have scalability and availability at their core
• Collaborate with cross-functional teams in deciding, developing integrations with other subsystems and best practices for both current and future infrastructure needs at a scale.
• Develop and maintain monitoring dashboards and alerts to provide actionable insights into the system health and performance.
• Automate the observability process to improve efficiency and scalability.
• Conduct in-depth performance analysis and troubleshooting to identify and resolve issues proactively, ensuring minimal impact on operations.
• Maintain an understanding of system functionality and architecture, with a strong focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc)
• Stay abreast of industry trends and emerging technologies in observability, and make recommendations for adoptions to enhance our systems.
• Provide product support to internal and external stakeholders
• Work in a team environment where your team owns and operates the services you build

You’ll enjoy this role if you…

• Like solving complex challenges for scalable, low latency systems
• Enjoy solutioning for a Cloud native environment
• Enjoy collaborating with multiple stakeholders
• Have a passion for DevOps & SRE practices

What you’ll need to be successful…

• Have 5+ years of software development experience with time spent working on Cloud technologies (AWS, Google Compute, Azure) at large scale. AWS with Kubernetes is greatly preferred.
• Proficiency in programming languages such as Golang, PHP, Ruby or similar.
• Comfortable navigating & troubleshooting unix/linux based operating systems.
• Strong understanding of monitoring and logging technologies, such as Prometheus, OpenTelemetry, Fluentd, Collectd, Grafana, ELK Stack, or similar.
• Familiarity with Sumo Logic, New Relic, Dynatrace, Cloudwatch, Splunk, Nagios.
• Strong interest in building and operating distributed systems and/or service oriented architectures.
• Passion for Devops processes and tools (Jenkins), distributed configuration management systems (Ansible, Puppet) and maintaining infrastructure as code (Terraform, Cloudformation)
• Excellent problem-solving skills, attention to detail, and ability to work independently as well as part of a team.
• Strong communication and collaboration skills, with ability to effectively interact with stakeholders across different teams and levels.

Extra credit if you…

• Certifications in relevant technologies (AWS, CKAD, CKA, etc)
• Have hands on experience with Docker, K8s or equivalent
• Have a mindset to automate repetitive tasks  

Acquiais an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.