Job Description

We are currently looking for a Senior Manager, Broadband Grants and Data Analytics to join our growing team. In this role, you will report to the Vice President Regulatory, Compliance and Broadband Office, as we work to attract hundreds of millions of dollars in state and federal grants to Brightspeed under the U.S. government’s Broadband, Equity, Accessibility and Deployment (BEAD) and various other state and federal broadband grant programs. You will play a critical role in managing and directing the technical project plans for grant application analysis and submissions, including directing the GIS and analytics work necessary for grant applications, protecting the company’s strategic build plan through challenges and broadband reporting, and regulatory reporting on service availability and deployment across Brightspeed’s 20-state operating footprint. You will need experience in project management, GIS, data analytic software, excellent written, verbal, and organizational skills, leadership and management skills as well as the ability to adapt in a rapidly changing and fast-paced environment. As a people leader, you will be managing a team responsible for modeling and mapping and will be working cross functionally with other business units, requiring demonstrated skills in coaching, influencing, problem-solving and collaboration.

As a Senior Manager, Broadband Grants and Data Analytics, your duties and responsibilities will include:

• Manage the Broadband Grant Office on all issues concerning the analytics and addresses and Broadband Serviceable Locations (BSLs) necessary for broadband grant applications, maintaining, and protecting Brightspeed’s service territory through challenges to grant programs, and regulatory filings with the Federal Communications Commission (FCC)
• Serve as lead project manager for the broadband grant team for the technical project plans needed for applications and broadband regulatory filings
• Support the Government and Legislative Affairs team on broadband issues pertaining to grant programs and matters impacting broadband builds before state administrative agencies, state legislatures, and local authorities
• Advise the business on complex matters regarding broadband grant programs, including drafting processes, business analyses, and risk assessments as needed
• Serve as trusted advisor to management and cross-functional teams on broadband grant addressing and mapping
• Provide direction, analysis and input on address reporting and management associated with reporting for Rural Digital Opportunity Fund (RDOF), grant compliance and other address related programs
• Deliver complex messages clearly and persuasively to regulators, government stakeholders in multiple states and technical/business audiences
• Support the legal department with analysis and mapping for litigation efforts and processes

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 5+ years of relevant work experience, preferably with experience in state or federal broadband grant programs and/or telecommunication regulatory filings
• Management experience
• Excellent writing and oral communication skills
• Strong project management, database management, and organizational are essential
• In-depth knowledge or demonstrated ability to understand complex cost-modeling, GIS mapping, network, technical, and economic concepts related to a network-related industry
• Demonstrated ability to work in a fast-paced, collegial, project-driven team environment
• Demonstrated ability to work in a cross-functional environment

BONUS POINTS FOR:

• Familiarity with government broadband grant programs and evaluation criteria
• Experience with ESRI, QGIS, Alteryx, BigQuery, SQL, Oracle, JIRA, Python

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Job Description

Brightspeed has an exciting opportunity for a Project Manager in Network Architecture to join our rapidly growing team! As a Project Manager, you will oversee all programs being worked on by our Network Architects and Brightspeed Technology Advancement Center (BTAC). This position will be responsible for delivering a summarized view of the benefits the team is delivering to the business in an executive format that is easy to consume. This role will work closely with the business, IT and executive teams to ensure alignment of strategy and implementation.

As the Project Manager in Network Architecture, your duties and responsibilities will include:

• Deliver monthly accomplishments of items each team members have contributed to the business
• Act as the front door into all requests and demands coming into our lab (BTAC) Brightspeed Technology Advancement Center
• Produce lab roadmap that outlines all work and timelines associated to requests for lab functions
• Be responsible for scheduling calls and ensuring key participants drive to a solution to meet each milestone
• Work closely with cross functional teams & vendor partners to manage progress on solutions development and drive rapid progress
• Present program updates/status to our leadership and stakeholders
• Create bi-monthly All Hands presentation of the work that has been accomplished and the work we need to be focused on for the next two months

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 5+ years’ experience with telecom industry, preferably in Network systems
• 5+ years' experience in Project management
• 5+ years’ experience driving software development lifecycle and architecting IT solutions
• Firm grasp of networking concepts including Fiber, PON and copper networks
• Ability to understand and explain complex technical information
• Collaborative, team builder with strong communication skills, ability to negotiate, often at higher levels
• Project management skills, PMP Certification
• Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutions

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Job Description

The Product Specialist, Platform Operations is a critical component of the Brightspeed Innovation team, leading the day-to-day operations of specifics products and platforms for Mass Markets, Enterprise and Wholesale customers.

In this role, you will report directly to a Product Manager, Product Platforms You must have a proven track record for documenting and grooming product requirements and managing different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end-to-end).

You will be responsible for driving the execution of specific requirements and operational activities for specific products and/or platforms with key stakeholders and teams as assigned by the Product Manager.

As Product Specialist, Platform Operations, you will have the following duties:

• Gather and analyze data for product and platform requirements
• Drive the development and implementation of new product and platform features
• Assist with project management tasks for selected projects
• Identify and recommend improvements to existing products and platforms
• Convert features into smaller user stories and actionable requirements for developers, IT and other stakeholders as needed
• Write clear and well-structured business requirements and documentation
• Identify and recommend automation opportunities for existing products and platforms
• Create reports, dashboards and visualizations to help others understand products and platforms performance as needed
• Drive the analyses to identify issues and bottlenecks in existing processes to recommend improvements
• Communicate and validate requirements with relevant stakeholders
• Collaborate with product managers and project managers on roadmap planning and prioritization
• Interact with business and technical stakeholders to identify needs, opportunities, and gaps
• Drive the process to work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• For larger projects, collaborate with multiple project managers to maintain an updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives

Qualifications

PROFESSIONAL SUCCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree required in Engineering, IT, or equivalent work experience.
• Experience in telecommunications products like Metro Ethernet, XGSPON/GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity is a plus
• 3+ years of experience as Product Manager
• Proven track record managing products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles is a plus
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

We are currently looking for a Staff Accountant, Revenue Accounting to join our growing Revenue Accounting team!

In this role, you will report directly to the Manager, Revenue Accounting. As a Staff Accountant, Revenue Accounting, you will support the implementation of processes, policies, and procedures ensuring the accuracy of accounting and reporting. You will play a major part in the financial month-end closing and reporting processes by managing complex journal entries for the company. You will partner with key business stakeholders and business finance partners to provide accounting guidance for all functional areas and to ensure adherence to applicable guidance, policies, and processes.

As a Staff Accountant, Revenue Accounting, your duties and responsibilities will include:

• Prepare journal entries with supporting documentation for the monthly, quarterly, and yearly close processes for revenue accounting activities including billed revenue, recognized vs deferred revenue, financial statements, etc.
• Prepare calculations for current expected credit losses (CECL) and specific revenue reserves
• Support the implementation of SAP BRIM billing system, including migration of legacy billing systems
• Prepare various balance sheet account reconciliations ensuring proper supporting documentation
• Assist with the preparation of monthly financial management reports
• Analyze and document income statement and balance sheet fluctuations monthly
• Liaise with teams across multiple departments and locations to obtain and distribute financial information
• Provide support for external and internal audit activities as necessary
• Review and enhance analysis and analytical processes and controls
• Ensure effective working relationships with key business partners
• Perform special projects and any other duties and responsibilities as may be assigned

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Accounting or Finance
• 2+ years of accounting experience in a corporate accounting or financial reporting setting
• Working knowledge of ASC-606 principles
• Minimum of 1 year of revenue accounting experience using ASC-606 guiding principles
• Experience organizing a large volume of information and identifying and deploying automation tools and solutions
• Proficiency in the use of database tools and financial reporting packages
• Clear communicator, experience running meetings effectively, and to explain complex concepts to a non-technical audience
• Complete ownership and accountability of the function given the deadline-oriented nature of the position
• Adaptable to changing business environment and organizational structure

BONUS POINTS FOR:

• Master’s degree in Accounting or Finance
• CPA designation
• Experience with SAP and/or RAR
• Experience with billing system implementations and migrations
• Background in the telecommunications industry

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Job Description

We are currently looking for a Senior Accountant, Revenue Accounting to join our growing Revenue Accounting team!

In this role, you will report directly to the Manager, Revenue Accounting. You will support the implementation of processes, policies, and procedures ensuring the accuracy of accounting and reporting. You will play a major part in the financial month-end closing and reporting processes by managing complex journal entries for the company. You will partner with key business stakeholders and business finance partners to provide accounting guidance for all functional areas and to ensure adherence to applicable guidance, policies, and processes.

As a Senior Accountant, Revenue Accounting, your duties and responsibilities will include:

• Prepare journal entries with supporting documentation for the monthly, quarterly, and yearly close processes for revenue accounting activities including billed revenue, recognized vs deferred revenue, financial statements, etc.
• Experience with in depth contract review processing for non-standard terms and review of ASC-606 guiding principles to ensure proper revenue recognition
• Prepare calculations for current expected credit losses (CECL) and specific revenue reserves
• Support the implementation of SAP BRIM billing system, including migration of legacy billing systems
• Prepare various balance sheet account reconciliations ensuring proper supporting documentation
• Assist with the preparation of monthly financial management reports
• Analyze and document income statement and balance sheet fluctuations monthly
• Liaise with teams across multiple departments and locations to obtain and distribute financial information
• Provide support for external and internal audit activities as necessary
• Review and enhance analysis and analytical processes and controls
• Ensure effective working relationships with key business partner

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Accounting or Finance
• 3+ years of accounting experience in a corporate accounting or financial reporting setting
• Working knowledge of ASC-606 principles
• 2+ years of revenue accounting experience using ASC-606 guiding principles
• Experience organizing a large volume of information and identifying and deploying automation tools and solutions
• Proficiency in the use of database tools and financial reporting packages
• Clear communicator, experience running meetings effectively, and to explain complex concepts to a non-technical audience
• Complete ownership and accountability of the function given the deadline-oriented nature of the position
• Adaptable to changing business environment and organizational structure

BONUS POINTS FOR:

• Master’s degree in Accounting or Finance
• CPA designation, a plus
• Experience with SAP and/or RAR
• Experience with billing system implementations and migrations
• Background in the telecommunications industry

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Job Description

We are looking for a Manager, Program & Project Management to join our growing team! In this role, you will manage a team of Business Analysts who will proactively analyze data to answer key questions for stakeholders, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency, productivity, and customer service.

As Manager, Program & Project Management, your duties and responsibilities will include:

• Manage a team of Business Intelligence Analysts, offering guidance, support, and professional development opportunities to maximize individual and team performance
• Conduct regular performance reviews and goal-setting sessions with BIAs, providing constructive feedback and recognition for achievements
• Lead the preparation and presentation of comprehensive business case reports, offering critical insights and recommendations to senior leadership for informed decision-making and resource allocation
• Assemble and coordinate project team members, assigning individual responsibilities
• Manage project team activities; analyzes complex business problems to provide appropriate solutions; implement improved solutions that leverage technology to accomplish stated strategic business objectives
• Continuously evaluate projects to ensure they are meeting company standards, adhering to budgets, and achieving deadlines; highlight risks and issues impeding expected results
• Identify and work to resolve critical risks, issues, or misalignments that may jeopardize development timelines or success; escalate to executive management whenever appropriate
• Work proactively across departments to develop and manage complex projects
• Track key performance indicators and delivers effective presentations to executive leadership

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in a technical or business-related field or equivalent education and experience
• 5+ years of Telecom experience preferably in an operations environment
• 2+ years of experience leading and/or managing project management teams
• 2+ years of experience mining data with proven analytics skills, including mining, evaluation, and visualization
• Proven ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
• Strong SQL, Excel, Power BI, and experience with reporting packages (Business Objects etc.), databases, and programming
• Able to communicate effectively with employees, clients, and executives
• Proven ability to motivate a team and bring cross-functional resources together to achieve a common goal
• Excellent communication skills written, verbal, and presentation skills Excellent organizational, planning, decision making and problem-solving skills
• Ability to multitask by working in a face paced, constantly changing environment
• Ability to efficiently utilize MS Office Suite of Applications specially Word, Excel, and PowerPoint
• Able to motivate, educate and develop talent
• Proven track record of achieving professional goals successfully
• Demonstrated leadership skills and capabilities in diverse and highly complex environments including both team and individual based environments
• Thrives in an agile and fast-paced environment on highly visible projects and initiatives, has a proven track record in taking on end-to-end ownership and successfully delivering results in dynamic business situations

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Job Description

We are currently looking for a Product Specialist, Product Operations to join our growing team. In this position, you will be a critical component of the Brightspeed Innovation team, leading the day-to-day operations of specifics products and platforms for Mass Markets, Enterprise and Wholesale customers.

As a Product Specialist, you will report directly to a Product Manager, Mass Markets, Enterprise and Wholesale. You will have a proven track record for documenting and grooming product requirements and managing different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end-to-end).

You will be responsible for driving the execution of specific requirements and operational activities for specific products and/or platforms with key stakeholders and teams as assigned by the Product Manager.

As Product Specialist, Product Operations, you will have the following duties and responsibilities:

• Gather and analyze data for product and platform requirements
• Drive the development and implementation of new product and platform features
• Assist with project management tasks for selected projects
• Identify and recommend improvements to existing products and platforms
• Convert features into smaller user stories and actionable requirements for developers, IT and other stakeholders as needed
• Write clear and well-structured business requirements and documentation
• Identify and recommend automation opportunities for existing products and platforms
• Create reports, dashboards and visualizations to help others understand products and platforms performance as needed
• Drive the analyses to identify issues and bottlenecks in existing processes to recommend improvements
• Communicate and validate requirements with relevant stakeholders
• Collaborate with product managers and project managers on roadmap planning and prioritization
• Interact with business and technical stakeholders to identify needs, opportunities, and gaps.
• Drive the process to work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects.
• For larger projects, collaborate with multiple project managers to maintain an updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives.

Qualifications

PROFESSIONAL SUCCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• Experience in telecommunications products like Metro Ethernet, XGSPON/GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity 
• 3+ years of experience as Product Manager
• Proven track record managing products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers.
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles 
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

Brightspeed has an exciting opportunity for a Head of Fiber Engineering and Construction to join our growing team. In this role, you will report directly to the Vice President of Network Planning, Engineering & Construction and lead the engineering and construction of Brightspeed’s $2B investment in fiber network deployment, including all aspects of fiber network design, architecture and engineering, network construction,  infrastructure services provider and vendor coordination, scheduling and performance management, development of  engineering and construction guidelines for new fiber architecture, project issue management and government and municipal relations support. You will be in a key leadership position within Brightspeed, managing the growth diver of the business via the fiber network upgrade and fiber product deployment to 3M prems, and over 50% of the Brightspeed customer base. You will have a strong business acumen, the abilities to define and implement groundbreaking ideas, to work within a fast-moving environment to rapidly deliver support and services that have a broad business impact, and desire to have an industry wide impact. You will also have significant prior work experience in fiber network deployments.

The right candidate will find this a tremendous opportunity to join a company at the infancy of a fiber deployment plan and contribute to building a superior fiber data and communication network. 

As a Head of Fiber Engineering and Construction, you will have the following duties and responsibilities:

• Lead and program manage all aspects of a $2B fiber network build and upgrade to 3M+ prems  
• Manage all aspects of the network design, engineering, wire center and outside plan build and related strategies and plans 
• Direct local engineering teams and infrastructure services providers in all build design strategies and deployment scheduling and requirements
• Negotiate pricing, performance, resource requirements and augmentation related to the fiber build program with both material OEMs and infrastructure services providers
• Project manage the Go to Market strategy for all new fiber-based voice and data product offerings
• Provide operational and network strategy support in interactions with state and local government matters related to Brightspeed’s fiber deployment. 
• Support the application process for Federal, State and Local Municipality subsidies for broadband deployment funding
• Business process owner in the design and development of newly developed and deployed network inventory, engineering, construction, and related build management systems
• Drive the company culture and strategies. Create strategies to achieve business goals such as increasing revenues, optimizing expenses, and developing a skilled, motivated, satisfied, and diverse workforce
• Lead by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Engineering and or Project Management  
• Significant prior industry experience in facility engineering and network deployments
• Prior industry experience in large scale fiber deployments
• Significant prior industry experience in managing infrastructure service providers
• Strong communication and interpersonal skills to successfully interact with cross functional teams
• Process improvement and customer-centric mindset
• Ability to motivate others and work under pressure
• Excellent oral and written communications skills
• Exceptional analytical and problem-solving skills with the ability to articulate via written and through oral communication

BONUS POINTS FOR:

• Master’s Degree in Engineering or Telecommunications

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Job Description

The Product Manager, Data & Managed Services is a critical component of the Brightspeed Innovation team, leading the development, launch and lifecycle management of portfolio products for Mass Markets, Enterprise and Wholesale customers.

In this role, you will report directly to the Director, Product Innovation. You must have a proven track record for launching and managing the entire lifecycle of different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end to end).

You will be responsible for defining, developing and executing the vision for each product within the portfolio, as well as enhancing as needed the existing services.

You will serve as a subject matter expert in product management practices, like: defining a product roadmap, establishing a product strategy, defining and documenting product requirements, developing product development plans, collaborating in developing business cases and feasibility analyses for new products and features, producing product training materials and leading in-person and pre-recorded training sessions, among others.

As a Product Manager, Data & Managed Services, you will have the following duties and responsibilities:

• Interact with business and technical stakeholders to identify needs, opportunities, and gaps; solve problems to ensure a quality, highly efficient outcome
• Lead the innovation agenda for the product portfolio, actively recommending new products and features. Actively recommend changes to existing products with the objective to continuously improve User Experience and Customer Experience, both for Brightspeed employees and customers
• Collaborate with Sales, Engineering, IT, Marketing, Network, Operations, Finance, Service Delivery, and Service Assurance to ensure proper development and management of services
• Prepare and understand product requirements for new products and features for Mass Markets, Enterprise and Wholesale market segments
• Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• For larger projects, collaborate with multiple project managers to maintain and updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
• Collaborate in creating business cases for new products and features, driving the funding and approval process for new initiatives
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Produce competitive analyses for specific products and markets, determining competitive advantages and creating product roadmaps and new initiatives that enhance Brightspeed’s competitive edge and contribute to growing the brand’s recognition in the markets where Brightspeed’s network is deployed
• Collaborate in developing long term business plans and each year’s budget for the product portfolio
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments

Qualifications

PROFESSIONAL SUCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Leadership – Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization.
• Innovative - Ability to analyze market segments, evaluate competitors and collect customers’ preferences to develop product roadmaps that create competitive advantages.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• 10+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity
• 5+ years of experience as Product Manager
• Proven track record launching new products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers
• Proven track record in launching Managed Services is a plus
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Experience in managing a small team of Product Managers, Product Analysts, Sales Engineers and/or Business Analysts is a plus
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

We are currently looking for a Senior Financial Analyst, Forecasting & Management Reporting to join our growing Finance team!  As Senior Financial Analyst, Forecasting & Management Reporting, you will report directly to the Senior Manager, Forecasting & Management Reporting. In this role, you will be part of a team responsible for budgeting, forecasting, annual and long-term planning as well as business performance reporting and analysis for the consolidated Brightspeed organization. You will analyze financial and operational results to better understand company performance, become a subject matter expert identifying and researching performance variances and proactively identify opportunities for improvement. You will develop and maintain effective relationships with business partners and cross-functional teams. You will support reporting efforts and existing processes and procedures to ensure efficient financial operations. You are detail-oriented and an analytically minded individual who is comfortable with creating and interpreting financial models. The FP&A team at Brightspeed plays a critical role in ensuring the company’s success and helping leadership optimize decision making.  We work in a highly collaborative environment where everyone’s contribution is valued. Come help us build the best and fastest fiber-optic network in America!

As Senior Financial Analyst, Forecasting & Management Reporting, your duties will include:

• Support the budgeting, reporting and forecasting process
• Work cross-functionally with Sales & Marketing, Operations, and IT Services to support the preparation of periodic forecasts, the annual budget, and long-range financial plans with supporting action plans to achieve
• Provide actionable insights and strong reporting commentary, including metrics reporting
• Report and analyze weekly, monthly, quarterly, annual business trends and Key Performance Indicators
• Understand, manipulate, maintain and leverage various software tools and platforms for reporting and various financial and business analytics
• Partner with key stakeholders to drive strategic and actional insights with strong reporting commentary
• Ad-hoc corporate project support including modeling, analysis, and reporting

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Accounting or Finance
• 5+ years of proven experience in accounting and financial statements understanding including the P&L, Balance Sheet and Cash Flows, financial analysis principles, key drivers, and levers
• Highly adept in MS Excel with experience of building and/or maintaining complex financial models
• Experience working with planning and reporting tools such as Hyperion / Essbase, SAP, Anaplan as well as ERP and accounting systems
• Excellent analytical, problem solving and communication skills

BONUS POINTS FOR:

• Master’s Degree in Accounting or Finance
• CPA designation
• Strong telecommunications product knowledge
• Ability to prepare financial and accounting records

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Job Description

We are looking for a detail-oriented, self-motivated professional to join our team as Sales Operations Manager, Incentive Compensation. In this role, you will lead a team of analysts and report to the Director, Sales and Channel Performance Operations. You will have experience in sales compensation analytics, modeling and reconciliation preferably in the telecom/technology industry. You have knowledge of compensation plan design and quota setting. You will develop and implement sales compensation plans that drive appropriate behaviors and deliver on our key business objectives. You are highly collaborative and effectively partner with your Channel Directors, Finance and HR peers. You are responsible for ensuring incentive compensation and commission payments are properly calculated and validated for the Mass Market employees on compensation plans, and for indirect partners/agents/properties. You will serve as the lead for sales compensation processes, reporting, and policies for the Mass Markets Sales and Channel Organization.

As a Sales Operations Manager, Incentive Compensation, your duties and responsibilities will include:

• Commission Plan development, modeling, and assessment of incentives
• Work cross-functionally to set quota targets that tie to budgets and align with business priorities
• Establish, enhance and manage internal compensation tools, reports and models
• Act as the subject matter expert and lead for compensation reviews and budget tracking
• Consistently monitor and manage sales recognition principles and plan compliance
• Partner with leadership to roll out KPIs, Metrics, Tools, Dashboards, enhancements, productivity, and performance management initiatives
• Calculate, review and approve payments for eligible employees and partners
• Validate data feeds for sales and Partners/Agents
• Own disputes resolution
• Effectively lead, manage and develop direct reports

Qualifications

WHAT IT TAKES TO CATCH OUR EYE

Analytical Rigor & Analysis:

• Work experience involving analytical rigor as typically seen in finance, business operations or consulting
• Expert knowledge of sales compensation, plan design, sales operations, quota setting, and compliance
• Proven success driving results through performance reporting, results tracking and business unit attainment
• Ability to provide easily digestible business insights and recommendations from available data to business stakeholders
• Experience creating, delivering and presenting business reports and results that are easily digestible

Proficiency in Tools & Systems:

• Proficiency in Salesforce.com, Incentive Compensation Management systems, Anaplan, etc.
• Proficiency in Microsoft Office Suite, and Power BI
• Expertise in advanced Excel capabilities, including pivot tables, complex formulas, and graphing to streamline business processes

Leadership & Education

• 5+ years' experience preferably in a telecommunications or technology customer, product, and/or services reporting
• Bachelor’s Degree required in Accounting, Finance, IT, or equivalent work experience
• Must have exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Demonstrated ability to work independently, manage multiple concurrent initiatives and drive efficiencies in a cross-functional environment.
• Prior experience leading a team of direct reports

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Job Description

Brightspeed has an exciting opportunity for a Marketing & Consumer Business Operations Lead to join our rapidly growing team! Reporting directly to our President, Consumer and Small Business, you will be responsible for relaying information between executive team members and other senior leaders. You will attend meetings, provide an overall picture of productivity to executives and stakeholders, and then relay information to across different business units. You will provide data analysis and metrics of the productivity of the team, and suggest strategic initiatives to improve workflow, teamwork, and budget management. In your role, you will be working on the everyday action items to support the President Consumer and Small Business such as working with department leaders on project coordination and business administration. 

As a Marketing & Consumer Business Operations Lead, your duties and responsibilities will include: 

• Assist the leadership team with various administrative tasks, such as budget planning, providing necessary preparation documents, participating in monthly/quarterly reviews, and developing new marketing strategies 
• Oversee daily operations in collaboration with senior managers and department leaders, and perform administrative tasks such as managing calendars, generating correspondence, maintaining hard copies and electronic files, planning and coordinating annual corporate meetings, and scheduling facilities 
• Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications 
• Develop and build on relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with the executives on special projects 
• Drive implementation of cross-departmental marketing and communications initiatives in collaboration with other business units 
• Assist other team members with interpreting and executing the department’s vision and intent regarding upcoming and ongoing marketing initiatives 
• Act as the primary point of contact for escalating team issues  
• Use the internal project management and marketing automation systems—delegate tasks, create schedules for marketing teams, generate reports, etc. 
• Lead meetings and discussions with the marketing team in a way that promotes collaboration  
• Provide relevant analyses, recommendations, and reports to the President, Consumer and Small Business 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in communications, public relations, marketing, or similar field 
• 8+ years of experience in a senior-level marketing, PR, or communications role 
• Strong organizational and leadership experience 
• Seasoned experience in planning and leading strategic initiatives 
• Versatile abilities and extreme dedication to efficient productivity 
• Oversee strategic business initiatives, from development through successful execution  
• Advanced proficiency in Microsoft Office tools 
• Excellent knowledge in budgeting and project management processes 
• Highly adaptable with great problem-solving and organizational skills  
• Excellent written and verbal communication skills  
• PMP certification 

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Job Description

Brightspeed is currently looking for a Senior Field Sales Representative, SLED to join our team in the Missouri/Kansas region! We are looking for a talented, competent, and driven colleague who has made technology sales to SLED customers, their long-term career choice. In this role, you will report directly to the Enterprise Field Sales Director, SLED.

As Senior Field Sales Representative, SLED, your duties will include:

• Responsible for driving new sales with SLED customers and prospects in a 20-state region (Midwest to Southeast)
• Develops a deep understanding of the customer’s business problems and positions the Brightspeed product portfolio as the foundation of long-term partnerships.
• Represents Brightspeed at public events and collaborates with the marketing team to evangelize the Brightspeed story.
• Develops and maintains accurate sales forecasts, and achieves monthly and annual sales targets by identifying new sales opportunities through a sustained and rigorous prospecting cadence, presentation sessions, and partner networking.
• Develops action plans and account-specific sales plan to increase overall total customer spend with the company.
• Aggressively pursues deeper knowledge of new technologies and sales techniques to increase sales volume and average deal size.
• Works with prospects and existing accounts that are E-rate eligible for sales of E-rate products

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 3+ years of direct sales experience in IT, Data Center, and/or Telecommunications sales, including VARs and System Integrators. Prior experience with the Federal E-rate program is preferred
• Practical Understanding of the OSI Model, Wide Area Networking, and Voice Infrastructure
• Good working knowledge of Salesforce.com
• Proficient in MS office products: Outlook, Word, Excel, and PowerPoint
• The candidate must be comfortable hosting meetings in a virtual environment in TEAMS, WebEx, and Citrix Go-to-meeting
• Strong communication skills and formal presentation ability are expected

BONUS POINTS FOR:

• Experience selling E-rate based products to schools and libraries
• Experience selling to State Govt, City Govt, County Govt, Public Safety, and Higher Education
• Missouri or Kansas residence if favored
• Skilled at identifying knowledge gaps and self-service through an online learning platform
• Ability to translate education and govt strategies into day-to-day tactical engagements.
• Ability to assess competing priorities quickly, delegate effectively and keep all task-owners, regardless of reporting structure, accountable to the customer's objective.
• Practical understanding of cloud and network security trends.
• Good working knowledge of Public Sector sales methodology.
• A self-sufficient, pro-active, results-oriented sales professional who is open to coaching and learning

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Job Description

Brightspeed has an exciting opportunity for a Technical Implementation Specialist, Digital Engagement to join our rapidly growing team! We are building the first cloud-enabled telecommunication that provides a simple and seamless customer experience.

As the Technical Implementation Specialist, Digital Engagement, you will be critical to help us innovate the Digital Engagement capabilities of our Order Fulfillment, Dispatch, Service Delivery, Service Assurance & Field Operations clients in the Mass Markets, Enterprise, and Wholesale domains. You will work closely with IT and Business Operations Leads to ensure alignment of short- and long-term goals for a unified platform experience.  The principal purpose of this role is to drive automation, process efficiency and customer service support for all underlying network and operational process for front line field technicians, dispatch, and technical support agents. This position will report to the Senior Manager, Digital Engagement.

As the Technical Implementation Specialist, Digital Engagement your responsibilities include:

• Deliver the best-in-class digital communication experience for our internal clients and external customers using interactivity and automations to meet our Consumer & Small Business (CSB), and Enterprise & Wholesale (E&W) customers’ needs
• Integrate the CSB and E&W operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience to deliver internal cost efficiencies while maximizing the platform
• Act as Operations Product Owner in a dynamic Agile software development life cycle (SDLC) environment for digital communications (SMS, Email, Voice calls) and chat platforms
• Interview Operations stakeholders to capture their detailed business problems and enhancement opportunities
• Help the Business define key performance indicators (KPIs) and complete business cases to prioritize and drive outcomes
• Partner with Product Managers to find the right solution to business challenges
• Partner with IT to groom the features into user stories for development
• Partner with IT and vendor teams to deliver and support our Digital Engagement platforms
• Drive operational efficiency and operational expense savings through workflow enhancements, self-service, and automations
• Triage and troubleshoot platform issues from discovery through root-cause analysis (RCA), driving resolution efforts and communicating to clients to maintain Operations
• Lead operational readiness testing (ORT) and user acceptance testing (UAT) prior to production release
• Support bi-weekly releases out of working hours, validating system functionality was delivered successfully and performing regression testing to maintain high availability, security, and performance of the platform
• Provide readouts and presenting to leadership teams on enhancements, alignment, and risk mitigation strategies to meet our goals
• Help develop, design, and drive the technology roadmap for the most effective digital engagement platforms for new & legacy products
• Build relationships with third-party vendors, while driving strategic sessions to maximize our return on investment and expose service capabilities
• Minor travel as needed to collaborate with vendor and cross-domain teams

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree or equivalent work experience in Operations System Support or Digital Engagement
• Experience working in cross-functional project teams
• Experience working in Agile and/or Kanban software development environment
• Experience in simplifying and reinventing processes, systems, and user experiences
• Excitement and/or experience with Conversational Chatbots, Large Language Model (LLM), Natural Language Processing (NLP), Generative AI, ChatGPT
• Excitement about developing digital communication experiences, introducing automation and self-service capabilities in Chat by exposing Support Content, KB, Articles, and Automated Workflows
• Enjoys conducting user research, creating a feedback loop, and helping business and IT to prioritize features and functionalities
• Strong technical experience, preferably in telecommunications or software development
• Strong strategic vision, and the ability to identify friction points and implement innovative solutions
• Strong analytical skills and ability to document processes flows and diagrams
• Strong professional writing & grammar skills to deliver content in consumable formats for technical and leadership audiences
• Strong professional speaking & presentation skills

BONUS POINTS FOR:

• Master’s Degree and / or technical certifications in relevant field
• Intimate knowledge of telecommunications, fiber optics technology and/or delivering a stellar customer service experience
• Experience in creating and supporting digital communications
• Past work experience in Digital Engagement platforms:
  • Salesforce Chat
  • Salesforce Marketing Cloud
  • IBM Watson
  • Google CCAI
  • ContactEngine
  • Twilio
  • ServiceNow
  • Genesys
  • IVR or VRU

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Job Description

Brightspeed has an exciting opportunity for a Platform Program Manager, Enterprise & Wholesale to join our rapidly growing team! As an individual contributor, you will be responsible for technical and non-technical program management, requirements gathering and verification, UAT, ORT, Go/No Go decisions, release support and program management lifecycle. You will work closely with IT and Business Operations teams to ensure alignment of processes and visions. The principal purpose of this role is to ensure consistent program management, on time / budget program release and effective communication for all programs assigned. This position will report to the Sr. Manager, Product & Platform Innovation – Governance. 

As a Platform Program Manager, Enterprise & Wholesale, your responsibilities will include: 

• Lead the domain to develop and drive Enterprise & Wholesale TSA exit related strategies, requirements, ORT and implementation in alignment with business strategies 
• Help develop a scalable and robust cross-domain system stack that caters to Enterprise and Wholesale (E&W) customers’ needs and business outcomes 
• Define E&W product and platform excellence and enable operational efficiencies, through key analytics, enhancing product and service delivery, customer experiences 
• Create cohesive cross domain Mass Markets (MM) and Enterprise & Wholesale (E&W) operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience and internal cost efficiencies while maximizing system platform, network capabilities and customer experiences 
• Support the Product and Platform Innovation team by managing assigned targeted efforts to completion 
• Manage E2E program management life cycle for the Enterprise & Wholesale (E&W) platform stack 
• Support application / platform UAT, ORT, JIRA management, release scheduling and system integration 
• Develop and evaluate program plans to document scope, schedule, tasks, and risk management 
• Ensure progress of assigned complex program/processes within budgetary and scheduling guidelines 
• Creation and tracking of programs; escalate and track program issues; document progress and prepare status reports (metrics, summaries, etc.) to be communicated in both formal and informal settings 
• Assist in ensuring that each program is executed with high quality and meets the measures of success 
• Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Project  / Program Management, Business, or related field 
• 8+ years of experience managing cross-functional and/or cross team programs 
• 7+ years of strong technical experience, preferably in telecommunications or software development, preferably with knowledge including but not limited to:  
• Network technology configuration / implementation 
• Ethernet 
• Optical 
• Product configuration / implementation  
• WAN 
• LAN 
• Wi-Fi 
• Managed Services 
• Software development  
• Portals 
• API 
• Orchestration 
• Successful teamwork experience and demonstrated leadership abilities 
• Self-directing and the ability to work with minimal supervision 
• Must be able to read, understand and apply technical standards 
• Ability to translate technical terms into plain language 
• Ability to manage multiple projects / programs simultaneously and pivot quickly 
• Excellent client-facing and internal communication skills 
• Excellent PowerPoint & presentation skills  
• Quick learner with excellent written & verbal communication and analytical problem-solving skills 
• Solid organizational skills with attention to detail, context switching, and cope with tight deadlines 
• Proficient in Microsoft Office applications 
• Proficient in program planning and life cycle development tools 

BONUS POINTS FOR: 

• Deep familiarity with fiber technology 
• Certified Project / Program Management Professional (PMP)-PM or Project / Program Management Degree 
• SmartSheets Knowledge 
• JIRA Knowledge 

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Job Description

Brightspeed has an exciting opportunity for a Technical Implementation Specialist – Service Delivery to join our rapidly growing team! We are building the first cloud-enabled telecommunication that provides a simple and seamless customer experience.

As the Technical Implementation Specialist – Service Delivery, you will be critical to help us innovate the service delivery functions of our Field Operations clients in the Mass Markets, Enterprise, and Wholesale domains. You will work closely with IT and Business Operations leads to ensure alignment of long-term goals and visions for a unified platform experience.  The principal purpose of this role is to drive automation, process efficiency and customer service support for all underlying network and operational process for front line field technicians, and technical support agents.  This position will report to the Sr. Manager Service Delivery & Dispatch.

As the Technical Implementation Specialist – Service Delivery your responsibilities include:

• Help develop a scalable and robust cross-domain system stack that caters to Mass Markets (MM), Enterprise, and Wholesale (E&W) customers’ needs and business outcomes
• Help create cohesive cross domain MM and E&W operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience and internal cost efficiencies while maximizing system platform, network capabilities        and customer experiences
• Drive a cohesive client-based service for the Field Ops Service Delivery organization with IT partners to deliver and maintain an accurate and efficient technical domain
• Drives the execution of service delivery capabilities through workflow enhancements, self-service, and automation
• Support existing TSA’d, cloned and hybrid Field Operations platforms for Legacy, Legacy GPON & QF including but not limited to:
  • ServicenowSuite BOSS OM, BOSS AX, BOSS SA
  • IQ Geo, AMS
  • Ensemble
  • eShop
  • Martens
  • IMPROV
  • Automate
  • Optius/Odin
  • LoopQual
  • Open Switchgate
  • OmniVue
• Drive requirements and develop a feedback loop to inform prioritization of Service Delivery Workflows, Knowledge Support capabilities, and rethinking the customer experience
• JIRA and INC life cycle management including requirements, ticket tracking, reporting, communication, and escalations
• Participate in outage management/ skills availability for resolution and RCA, driving resolution and communication to clients
• Key Workforce Management functionality:
  • New platform Order orchestration
  • Legacy technical tech assist contact rate
  • Case Management
• Lead operational readiness for new Service Delivery product launches through ORT, Alpha, and Beta to deliver innovative solutions
• Help develop, design, and drive the technology roadmap for the most effective Service Delivery platforms relative to supporting Brightspeed Fiber along with legacy products relative to Agent and Field Tech experience - ultimately drive a highly automated and cohesive ecosystem vs. add on solutions
• Drive new hardware and software integration into SOM while not negatively impacting Field Tech and Center Agent KPIs
• Drive a heavily automated Service Order Management orchestration service delivery platform enabling scalability through 98% flow through/ no touch
• Lead Field Tech Assist reduction efforts to drive positive KPI improvement
• Enable Tier I and provide Tier 2 & 3 support for Service Delivery functions
• Ensure high availability, security, and performance of the system stack
• Lead cross functional engagements with Digital, Product Lead, IT, Operations, and Technical Service Center leaders to identify areas of opportunity and prioritize workflows, content, features, and functionalities
• Build relationships with third-party vendors, while driving strategic sessions to maximize our return on investment and expose service capabilities
• Provide readouts on enhancements for service delivery, aligning, and presenting to leadership teams, highlighting risks, aligning on risk mitigation strategies

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree or equivalent work experience in Service Support, System Support, IVR experience and or Service Assurance
• Experience working in cross-functional and/or cross team projects
• Excitement about Chatbot experience and workflows
• Enjoys developing Chat experience, introducing automation and self-service capabilities in Chat by exposing Support Content, KB, Articles, and Automated Workflows within the Chat context
• Experience with Natural Language Processing (NLP) Chatbot Conversational Design, Design Thinking to reimagine customer support experience in Chat
• Enjoys conducting user research, creating a feedback loop, and helping business and IT to prioritize Chabot features and functionalities
• Enjoys simplifying and reinventing systems and experiences, have a solid strategic vision, and can identify friction points and implement innovative solutions
• Strong strategic vision, and the ability to identify friction points and implement innovative solutions

BONUS POINTS FOR:

• Deep familiarity with fiber technology and / or customer experience
• Master’s Degree and / or technical certifications
• Strong technical experience, preferably in telecommunications or software development

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Job Description

Brightspeed has an exciting opportunity for a Local Marketing Manager to join our team! This is a remote position with up to 25% travel requirement. In this role, you will develop and execute local marketing strategies to drive business growth and brand awareness. You will be responsible for the strategic direction and overall management of local marketing programs, initiatives, events, and sponsorships within an assigned territory. You must have demonstrated success in marketing strategy, business development, program and project management at the local and regional marketing level. You will have strong interpersonal, relationship management, negotiating, and communications skills.

If you are a results-driven marketing professional with a passion for building relationships and driving business growth, we would love to hear from you.  Join us at Brightspeed and help us shape the future of local marketing.

As a Local Marketing Manager, your duties and responsibilities will include:

• Develop and execute local marketing plans to drive business growth and brand awareness
• Build and maintain strong relationships with local partners, vendors, and stakeholders.
• Manage virtual resources and partnerships to support local marketing initiatives
• Identify and pursue new business opportunities and relationships at the local market and regional level, maintaining and managing an active opportunity funnel
• Negotiate sponsorship deals and manage events to maximize brand exposure and ROI
• Act as a local, community-focused brand ambassador and effectively represent Brightspeed at local, community and industry-related tradeshows
• Collaborate with internal teams to ensure local marketing efforts align with the overall company brand strategy and tactics
• Ensure internal brand marketing standards are socialized and followed at external promotional events
• Build and execute promotional tactics to convert events and sponsorships into new customer prospects and/or drive visit frequency to Brightspeed sales channels

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Marketing, Business Administration, or related field
• Minimum of 5 years of experience in events management, sponsorship negotiations, local marketing, business development, program and project management or related field
• Demonstrated ability to analyze local market and sponsorship data to build grassroots marketing plans that deliver a positive ROI and customer experience best practices
• Excellent communication and presentation skills
• Self-motivated with the ability to work independently and as part of a team

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Job Description

We are currently looking for a Senior Accountant, Inventory to join our growing Finance team!

In this role, you will report directly to the Manager, Leases and Inventory on the Accounting team. As a Senior Accountant, Inventory you will support the implementation of processes, policies, and procedures ensuring the accuracy of inventory accounting and reporting. You will play a major part in the financial month-end closing and reporting process by been responsible for inventory accounting and analysis ensuring that inventory accounting practices are aligned with corporate policies and U.S. GAAP. The successful candidate will partner with key business stakeholders and business finance partners to provide accounting guidance and to ensure accurate and timely reporting of inventory balances.

As a Senior Accountant, Inventory your duties will include:

• Prepare journal entries and supporting documentation for the monthly, quarterly, and yearly close
• Prepare various balance sheet account reconciliations ensuring proper supporting documentation
• Preparation of monthly financial management reports including roll-forwards and reserves
• Analyze and document income statement and balance sheet fluctuations monthly
• Provide inventory support for external and internal audit activities
• Responsible for internal controls compliance for direct areas of responsibility and support overall internal controls compliance
• Conduct financial analysis to support business decisions. Evaluate financial performance, identify areas for improvement, and provide insights to management.
• Collaborate with cross-functional teams, including finance and operations to streamline data flows and processes
• Perform special projects and any other duties and responsibilities as may be assigned

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Accounting or Finance
• CPA designation required
• Experience with SAP required
• 3+ years of public or corporate accounting experience with focus in inventory accounting and reporting setting
• Experience organizing a large volume of information and identifying and deploying automation tools/solutions
• Proficiency in the use of database tools and financial reporting packages
• Clear communicator, experience running meetings effectively, and to explain complex concepts to a non-technical audience
• Complete ownership and accountability of the function given the deadline-oriented nature of the position
• Adaptable to changing business environment and organizational structure

BONUS POINTS FOR:

• Master’s Degree in Accounting or Finance
• Background in the telecommunications industry

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Job Description

We have an exciting opportunity for an IT Manager, Call Center Sales & Services to join our growing IT team! In this role, you will have the opportunity to deliver proactive and predictive sales experience for our call center agents for a better business outcome. We are looking for an execution-oriented leader who has demonstrated experience creating and delivering best in class sales experience for call center agents. We want entrepreneurs at heart, who will place a strong emphasis on customer care and drive high conversion rates and sales.

As an IT Manager, Call Center Sales & Services, your duties and responsibilities will include: 

• Engage in development and implementation of digital strategy and business solutions to empower the call center agents to place sales and service transactions
• Act as an advisor and partner in translating the business strategy to identify and deliver relevant solutions that add value
• Establish plan to increase call centers orders and optimize conversion rate.
• Evaluate technologies and products, develop system architecture and manage the roadmap for implementing the end-to-end ordering and service platforms to support buy and account management experiences for call center agents
• Define and measure success through clearly defined KPIs to drive agents satisfaction, revenue growth and AHT reduction
• Review, evaluate and prioritize new feature development requests from business partners and stakeholders
• Communicate strategy, roadmap and status to various audiences across the organization
•  Accountable for vendor management to ensure high quality third party and Saas integrations
•  Accountable for all appropriate risk and security measures for call center applications
• Collaborate with architecture, other cross functional teams to build scalable and resilient solutions
• Hire, grow, develop, and set goals for the team 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s Degree in Computer Science, Engineering
• 10+ years of experience in Telecom ordering and support applications
• Expertise in implementing applications in Microservices, spring, spring boot, spring reactor, kafka, Java/reactjs, Mobile/Web, Cloud, Kubernetes and EKS Architecture and proven ability to deliver on the technology ecosystem
• Experience in provisioning logging and monitoring systems such as Kibana or Splunk to ensure system stability

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Job Description

We are looking for an Engineer, Network Security to join our growing team. In this role, you will report directly to the Manager, Network Security. This SME role entails safeguarding all networks, including internal, customer-facing, and Telcom networks. You will actively engage in day-to-day security engineering and operations, serving as a technical authority in network security and possessing a deep understanding of security architecture. You will collaborate closely with IT and Network; and also contribute to diverse projects, demonstrating strong interpersonal skills to cultivate inter-organizational relationships. You will have effective management of project activities, including milestones and timelines, is also expected.

The primary functions of the Network Security Team include:

• Design, deploy, configure, and maintain Palo Alto firewalls
• Manage and administer Azure and GCP firewalls
• Conduct regular reviews and audits of firewall configurations
• Design, implement, and maintain DDoS mitigation solutions
• Management of network authentication technologies like RADIUS and TACACS+
• Manage network protection technologies like IDS and Honeypots

This position requires a strong background and understanding of all network and cloud security domains and works in both the Protect and Respond areas of the NIST CSF Framework. You will be required to make strong cyber security decisions while using a business risk analysis approach. Brightspeed is a cloud-first (Azure, GCP, and SaaS) company with a significant data center presence. This model will require you to consider security across a diverse portfolio of assets and networks. Brightspeed is also in a Zero Trust journey, which means the individual should be able to execute a multi-year program while ensuring network security and moving along the maturity curve. 

As an Engineer, Network Security, your duties and responsibilities will include:

• Design, implement, and lead the comprehensive enterprise cybersecurity network protection programs, leveraging advanced expertise in Palo Alto firewalls
• Conduct thorough reviews and design meticulous firewall rules to ensure strict adherence to corporate security policies
• Design, review, and execute robust network security solutions aimed at safeguarding the integrity of Brightspeed networks
• Serve as the SME of the Network Security team, accountable for ensuring the overall security posture of Brightspeed networks. This includes spearheading device hardening initiatives, monitoring baseline configurations, meeting compliance standards, implementing security best practices, and overseeing remediation efforts.
• Assume ownership of all network protection applications and platforms, overseeing their management, upgrades, configurations, changes, and support
• Collaborate closely with the SOC and incident response teams to effectively resolve network security incidents
• Document, implement, and maintain all network security devices to uphold robust security standards while developing and implementing appropriate strategies for information security policies, standards, and procedures
• Engage proactively in organizational projects as needed, offering valuable insights and specialized expertise in network security domains
• Demonstrate exceptional interpersonal skills, including strong verbal and written communication abilities, enabling effective collaboration with diverse stakeholders
• Oversee the management of the enterprise's Network Security Systems, encompassing Firewalls (including cloud firewalls), DDOS mitigations, RADIUS, and TACACS+ authentication support
  Participate in an on-call rotation to ensure 24/7 coverage of network security operations
• Stay current on emerging cybersecurity threat landscape, vulnerabilities, and trends, and recommend proactive measures to enhance our security posture
• Foster a culture of mentorship by guiding Network Security Analysts and actively participating in knowledge-sharing initiatives

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Computer Science, Engineering, Cyber Security, or related field
• Demonstrated expertise with firewall management and architecture spanning over 5+ years, with expertise in Palo Alto firewalls
• Extensive background encompassing over 5+ years of hands-on experience in the Network Security field with versatility across various domains of network security
• Proficiency in network security hardening methodologies
• Experience in securing Office 365, Azure AD, and Email is essential
• Proficiency with TACACS+, RADIUS, and DDOS mitigations
• Ability to thrive in a fast-paced environment with multiple competing priorities
• Meticulous attention to detail to ensure adherence to policies and standard procedures
• Proven expertise in implementing security measures within GCP and Azure environments
• Exceptional verbal and written communication skills
• Proficient in TCP/IP routing and switching, as well as network design best practices
• Experience in mitigating DDoS attacks, coupled with proficiency in DDoS attack defense, countermeasures, and packet analysis
• Moderate understanding of BGP, OSPF, Switching topologies, and Cloud networking
• Familiarity with zero-trust architectures is advantageous
• Knowledge of incident response procedures is advantageous
• Scripting experience is beneficial

BONUS POINTS FOR:

• Palo Alto Networks Certified Network Security Engineer (PCNSE)
• Certified Cloud Security Professional (CCSP)
• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Ethical Hacker (CEH)

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