Job Description

We are currently looking for a Process Engineering Data Architect with a strong background in data science to join our growing Corporate Transformation Office at Brightspeed. In this role, you will be responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems. This role requires a deep understanding of data engineering principles, as well as familiarity with data analysis and machine learning concepts. You will accelerate value creation by establishing & owning an end-to-end structured program to “audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness. You will lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross functional processes that maximize customer, frontline and shareholder value. You will be responsible for ensuring team & stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption. You will conduct comprehensive program review across all process engineering initiatives, inclusive of risk / mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized / targeted manner. In this position, you will prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges. You will present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement. 

As a Process Engineering Data Architect, your duties and responsibilities will include: 

• Design, develop, and maintain scalable data pipelines and ETL processes to facilitate data extraction / collection, transformation, and loading / storage
• Collaborate with Transformation Office and business stakeholders to understand data requirements and provide the necessary data infrastructure
• Optimize and improve existing data architectures and processes for efficiency and performance
• Ensure data quality, integrity, and security across all data sources and storage systems
• Develop and implement data models to support analytics and machine learning applications
• Monitor and troubleshoot data workflows to ensure timely and accurate data delivery
• Stay current with emerging technologies and best practices in data engineering and data science

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 3+ years of experience in data engineering, with a preference for candidates with a background in data science
• Bachelor’s degree in computer science, Data Science, Engineering, or a related field from a top tier university; Master’s degree preferred
• Proficiency in programming languages such as Python, Java, or Scala 
• Experience with big data technologies (e.g., Hadoop, Spark) and data warehousing solutions (e.g., Snowflake, Redshift)
• Familiarity with data visualization tools (e.g., Tableau, Power BI) and statistical analysis
• Strong understanding of SQL and database management systems (e.g., MySQL, PostgreSQL)
• Knowledge of machine learning frameworks (e.g., TensorFlow, PyTorch) is a plus. 
• Excellent problem-solving skills and attention to detail
• Effective communication skills and the ability to work collaboratively in a team environment

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Job Description

We are currently looking for a Process Engineering Manager to join our growing Corporate Transformation Office at Brightspeed. You will be responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems.  

As a Process Engineering Manager, your duties and responsibilities will include:

• Accelerate value creation by establishing & owning an end-to-end structured program to “audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness
• Lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross functional processes that maximize customer, frontline and shareholder value.  
• Responsible for ensuring team & stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption
• Conduct comprehensive program review across all process engineering initiatives, inclusive of risk / mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized / targeted manner
• Prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges
• Present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

Required Experience:

• 5+ years of experience of Process Engineering at top tier consulting firm and / or Fortune 500 company 
• 5+ years of relevant Telecom experience   
• 5+ years of relevant experience and career progression 

Track Record of Academic Rigor and Professional Certification:

• Bachelor’s degree in operations engineering, or related field from a top tier university 
• Six Sigma/Lean Certification

Process Improvement:

• Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques 
• Experience with leveraging AI / Robotic Process Automation to drive business simulations 
• Track-record of value creation through Process Engineering

Structured Problem Solving and Analytical Skills:

• Ability to navigate ambiguous problem contexts and identify relevant issues / resolutions  
• Excellent quantitative skills and data driven decision making capabilities 

Strong Executive Presence and Communication:

• Ability to clearly articulate insights (verbal & written) 

Stakeholder Management:

• Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value 

Unwavering Focus on Results While Creating Strong Relationships:

• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously 

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Job Description

Brightspeed is looking for a driven, creative, and energetic Sales Operations Analyst to join our Community Transformations team! As the Sales Operations Analyst you will report to the Senior Sales Operations Manager or the Director of Sales Operations.  

The Sales Operations Analyst is responsible for optimizing sales processes and systems, maintaining CRM data integrity, and providing actionable insights through sales analytics to drive sales efficiency and effectiveness. 

As a Sales Operations Analyst, Your Responsibilities Will Include: 

• Data Management: Maintain the CRM system, ensuring data accuracy and integrity. 
• Sales Analytics: Develop and maintain sales reports and dashboards to provide insights into sales performance. 
• Process Improvement: Identify opportunities for process improvements to enhance sales and operational efficiency. 
• Support: Assist sales teams with planning, forecasting, and operational tasks. 
• Collaboration: Work closely with sales leadership to support strategic planning and goal setting. 
• Technology Utilization: Implement and manage tools and technologies that support the sales process. 

Qualifications

What It Takes To Catch Our Eye: 

• Degree: Bachelor’s degree in Business, Finance, or a related field. 
• Experience: 7+ year previous experience in sales operations, sales analysis, real estate or a related role is preferred. 
• Technical Skills: Proficiency in CRM software (e.g., Salesforce), data analysis tools, Microsoft Power Point and Excel. 
• Analytical Skills: Strong ability to analyze sales data and derive actionable insights. 
• Communication Skills: Excellent written and verbal communication skills to effectively convey information to the sales team and other stakeholders. 
• Project Management: Experience in managing projects and coordinating with multiple teams. 
• Problem-Solving: Ability to identify challenges and develop effective solutions. 

 Bonus Points For : 

• Salesforce expertise 
• Microsoft Office Suite   

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Job Description

We are currently looking for a Digital Project Manager to join our growing team! In this role, you will oversee the planning, execution, and delivery of digital projects. You will ensure alignment with business objectives, timelines, and budgets. You will also manage the creative execution process, including resource management for content strategy, user experience, design, copywriting, and business requirements. In this position, you will maintain clear communication with stakeholders to ensure successful project delivery.

As a Digital Project Manager, your duties and responsibilities will include:

Project Execution:

• Lead the execution of digital projects, including eCommerce and Digital Self-Service initiatives, ensuring timely delivery within scope and budget
• Collaborate with cross functional teams, both internal and external, to monitor progress, manage dependencies, and resolve potential roadblocks
• Define and track project tasks, participants, dependencies, and critical details to ensure effective use of resources
• Document and communicate scope changes, assess their impact on timelines, budgets, and resources, and adjust project plans accordingly

Collaboration & Communication:

• Serve as the point of contact for project updates, issues, and communications for all assigned projects
• Coordinate project meetings, distribute meeting minutes, track action items, and ensure deliverables are incorporated into project timelines
• Provide status updates, summarizing key project information for stakeholders

Resource & Risk Management:

• Manage resources across strategy, UX, UI, copywriting, and product teams, ensuring alignment of business requirements with project execution
• Track, assess, and escalate project risks as needed, providing leadership with recommendations for mitigation strategies

 Prioritization & Process Improvement:

• Contribute to intake assessments, helping prioritize digital projects based on resource availability and business value
• Support process improvements aimed at enhancing project delivery efficiency and quality
• Lead project retrospectives to identify areas for improvement and implement actionable changes

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Experience: 5+ years in digital program management or a related field, with a Proven experience managing creative execution, including resource allocation for strategy, UX, UI, copywriting, and business requirements.
• Education: Bachelor’s degree in Business, Information Technology, or a related field
• Skills:
  • Strong communication, facilitation, and organizational skills with experience managing cross-functional teams
  • Self-driven, curious, and enthusiastic, with the ability to collaborate effectively across diverse business partners
  • Familiarity with digital commerce platforms, self-service technologies, content management systems, analytics platforms
  • Problem-solving and adaptability in a fast-paced environment
  • Proficiency in project management tools and methodologies, including Asana, JIRA, Smartsheet, Confluence, as well as Waterfall and Agile software development methodologies
  • Ability to manage multiple projects simultaneously, delivering on time and within budget

BONUS POINTS FOR:

• Proven track record of successfully managing creative execution, including resource allocation, for large scale digital projects
• Prior experience with the telecommunications industry

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Job Description

We are currently looking for a Director, Sales Incentive Strategy & Performance Management to join our growing team! In this role, you will have extensive compensation and sales operations experience with Sales teams within Enterprise and Wholesale space. An accomplished incentive compensation and sales performance leader will be someone whose expertise translates into the realization for both our short-term and long-term business objectives. We are looking for an innovative and motivated individual who will be responsible for leading a team of individuals responsible for the development of an incentive plan design, plan distribution, commission calculations, policy governance, and analysis of overall plan effectiveness.

As the Director, Sales Incentive Strategy & Performance Management, you will have the following duties:

• Manage a team of sales operations professionals responsible for development of incentive strategies, development of quotas and pay plans, monthly delivery of incentive performance and pay calculations
• Develop relationships with key senior internal stakeholders including Sales, Service Delivery, Sales Operations, HR, Legal, and Finance
• Partner with internal stakeholders at all levels to develop sales incentive compensation plans for our Enterprise, Small Business, Wholesale, Engineering, and Operations teams that align with the right business outcomes to drive growth
• Create relationships and develop compensation plans for external agents and partners
• Manage incentive spiff programs to drive performance and activity outside of the annual commissions plan
• Develop and execute revenue assurance programs including inspection of sales to billing to ensure proper capture of sold revenue and commissions paid, sale cancellations, and early termination of services
• Create robust performance management and reporting capabilities to manage pay- for-performance analytics and individual seller performance
• Oversee program development for annual sales incentive trip
• Manage development and distribution of training, presentation, and other materials for compensation program rollouts
• Analyze current infrastructure and processes and work with IT, Finance, Sales, and Operations to implement improvements
• Oversee plan and commission disputes from internal employees and external agents/partners
• Accountable for ensuring plans and processes meet all legal requirement, SOX requirements and conform to internal policies

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree in Business, Accounting, Finance, or HR
• 10+ years of Sales Compensation experience
• 5+ years Management experience
• Telecommunications or equivalent work experience
• Strong analytic and reporting background.
• Advanced Excel and PowerPoint skills
• Ability to analyze and review current processes, identifying areas for improvement and taking appropriate action; lean six sigma experience preferred.
• Excellent IT skills ideally with advanced Excel skills, prior Anaplan knowledge is a plus

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Job Description

The Product Specialist, Contact Center is a critical component of the Brightspeed Innovation team, leading the day-to-day operations of specifics products and platforms for Mass Markets, Enterprise and Wholesale customers.

As Product Specialist, you will report directly to a Sr. Manager, Product Enablement. You must have a proven track record for documenting and grooming product requirements and managing different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end-to-end).

You will be responsible for driving the execution of specific requirements and operational activities for specific products and/or platforms with key stakeholders and teams as assigned by the Product Owner.

As Product Specialist, Contact Center, you will have the following duties:

• Gather and analyze data for product and platform requirements, with a strong focus on IVR & Chat platforms and its associated and related systems
• Understanding of Sales and Compensation workflows for Contact Center agents is a big plus
• Drive the development and implementation of new product and platform features
• Assist with project management tasks for selected projects
• Identify and recommend improvements to existing products and platforms
• Convert features into smaller user stories and actionable requirements for developers, IT and other stakeholders as needed
• Write clear and well-structured business requirements and documentation
• Identify and recommend automation opportunities for existing products and platforms
• Create reports, dashboards and visualizations to help others understand products and platforms performance as needed
• Drive the analyses to identify issues and bottlenecks in existing processes to recommend improvements
• Communicate and validate requirements with relevant stakeholders
• Collaborate with product managers and project managers on roadmap planning and prioritization
• Interact with business and technical stakeholders to identify needs, opportunities, and gaps
• Drive the process to work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• For larger projects, collaborate with multiple project managers to maintain an updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives

Qualifications

PROFESSIONAL SUCCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• Experience with marketing automation platforms to set up marketing channels like emails, direct marketing, digital marketing etc, or infrastructure for automated customer communications is a plus
• 3+ years of experience as a Product Manager
• Proven track record managing products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers
• 3+ years of experience in enabling self-help workflows for Contact center for various channels like Chat, IVR, Workforce Management, SMS, email etc.
• Good understanding of Sales and compensation workflows for Vendor Agents for Sales, Care etc.
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

Brightspeed is looking for an SAC (SAP Analytics Cloud) Developer to join our Financial Systems Team! The SAC Developer is responsible for building, maintaining, and improving financial reporting within SAC, and maintaining underlying models and accounts. This role is within the Finance department and reports to the Manager of Financial Business Intelligence. Key responsibilities include building and maintaining report in SAC, reconciling and troubleshooting data discrepancies, and supporting financial planning, budgeting, and forecasting in SAC. Core competencies include advanced skills in building and maintaining financial reports in SAC, familiarity with hierarchy and account maintenance, experience with QA and integration testing, and excellent communication and collaboration skills. 

As An SAC Developer, Your Responsibilities Will Include:

• The SAC Developer is responsible for understanding business needs and problems, and partnering with stakeholders to provide reporting that can drive more informed decision-making. 
• Core responsibilities include designing, building, and maintaining complex financial reports in SAC in support of monthly reporting, budgeting, planning, and forecasting. 
• The SAC Developer is responsible for ensuring that data is accurate, ties to reported results, and that any issues are escalated to appropriate stakeholders. 
• Implementing and maintaining hierarchies, models, and complex calculations within SAC. 
• Troubleshooting and resolving data and reporting issues as they arise. 
• Working with cross functional teams to gather requirements and prioritize enhancement and development requests. 
• Creating and maintaining documentation for SAC reporting. 
• Working with IT to support and test data and report changes as needed. 
• The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills required. 

Qualifications

What It Takes To Catch Our Eye:  

• 5+ years of progressive experience in SAP, including designing, developing, and troubleshooting complex reports. 
• 2+ years of progressive experience building reports in SAP Analytics Cloud (SAC). 
• Familiar with financial terms and calculations. 
• Skilled in the implementation and maintenance of hierarchies, models, and calculations. 
• Solid understanding of database design principles and experience with data modeling. 
• Proven ability to work with cross functional teams to prioritize and achieve results. 
• Attention to detail that translates into strong analytical results and problem-solving. 
• Ability to take initiative and work effectively in a fast-paced environment. 
• Excellent communication and collaboration skills. 

Bonus Points For: 

• Experience with SQL or prior experience in financial planning and analysis. 

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Job Description

We are currently looking for a Director, Process Engineering to join our growing Corporate Transformation Office at Brightspeed. You will be responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems.  

As a Director, Process Engineering, your duties and responsibilities will include:

• You will accelerate value creation by establishing & owning an end-to-end structured program to “audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness
• You will lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross functional processes that maximize customer, frontline and shareholder value.  
• You will be responsible for ensuring team & stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption
• You will conduct comprehensive program review across all process engineering initiatives, inclusive of risk / mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized / targeted manner
• You will prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges
• You will present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement
• You will lead a lean team of 3 Process Engineering Managers / Data Architects in a data-driven, results-focused and hands-on manner to drive operational excellence

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

Required Experience: 

• 10+ years of experience of Process Engineering at top tier consulting firm and / or Fortune 500 company 
• 10+ years of relevant Telecom experience   
• 10+ years of relevant experience and career progression

Track Record of Academic Rigor and Professional Certification:

• Bachelor’s degree in operations engineering, or related field from a top tier university 
• Six Sigma/Lean Certification 

Process Improvement: 

• Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques 
• Experience with leveraging AI / Robotic Process Automation to drive business simulations 
• Track-record of value creation through Process Engineering 

Structured Problem Solving and Analytical Skills:

• Ability to navigate ambiguous problem contexts and identify relevant issues / resolutions
• Excellent quantitative skills and data driven decision making capabilities 

Strong Executive Communication and Presence:

• Ability to clearly articulate insights (verbal & written) 

Stakeholder Management: 

• Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value 

Unwavering Focus on Results While Creating Strong Relationships:

• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously 

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Job Description

We are currently looking for a Marketing Strategy Manager, Fiber Retention to join our growing team! In this role, you will play a critical role in enhancing customer loyalty and maximizing retention rates. Your expertise will help us understand and respond to the evolving needs of our customer base, driving initiatives that keep our subscribers engaged and satisfied. You’ll leverage data and insights to develop strategies that enhance customer retention while contributing to overall growth objectives. You will partner across the company with product management, marketing operations, pricing, customer experience, demand generation, branding, and more to bring our products and value proposition to life. You will have an ownership mentality around driving business results and be obsessed with tweaking our portfolio to drive growth by delighting customers.

As a Marketing Strategy Manager, Fiber Retention, your duties and responsibilities will include:

• Analyze customer data and market trends to identify opportunities for enhancing customer loyalty and retention
• Develop and implement a comprehensive retention strategy that includes targeted campaigns, personalized communications, and value-added services
• Collaborate with cross-functional teams, including product management, marketing, sales, and customer experience, to ensure alignment and support for retention initiatives
• Monitor performance metrics and customer feedback to evaluate the effectiveness of retention programs and make data-driven improvements
• Create compelling business cases for initiatives aimed at reducing churn and increasing customer lifetime value
• Use a test-and-learn approach to refine retention strategies and quickly implement effective solutions
• Partner with marketing to design and execute campaigns that promote customer engagement and satisfaction
• Stay informed about industry trends, competitor strategies, and emerging technologies that can impact customer retention
• Develop training materials and resources to empower frontline staff to support retention efforts effectively

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Business, Marketing, Finance, Economics or related field
• 7+ years of marketing and/or product strategy work
• Demonstrated ability to formulate and execute business strategies
• 3+ years of experience in telecommunications
• Self-motivation and self-discipline: complete work in a timely manner with minimal oversight
• Analytical, problem solving, and critical thinking skills: need to be able to absorb a great deal of information about the business, analyze the data and make clear and useful recommendations
• Listening, verbal communication, and interpersonal skills: need to interact with Brightspeed employees at various levels of the organization and must be able to do so with diplomacy and effective communication skills
• Communication skills: Need to be able to communicate concisely and persuasively across PowerPoint, email and Teams calls, with executives, peers and frontline staff
• Firm understanding of business financials and industry economics.  Always approach business problems by thinking holistically and what will be best for the business
• Forecasting:  Ability to put together a forecast with the key drivers and the resulting business outcomes (financial and driver)

BONUS POINTS FOR:

• Master's Degree in Business, Marketing, Finance, Economics or related field
• Experience in problem solving, research and quantitative analysis
• A deep need to understand why, a willingness to update beliefs when presented with new data and a willingness to embrace what we don’t know
• Experience with Agile Marketing and/or Asana

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Job Description

We are currently looking for a Product Owner, IVR & Chat. In this role, you will be a critical component of the Brightspeed's Innovation team, leading the development, launch and lifecycle management of portfolio products and platforms for our Consumer Group and Business Group customers. You will have a proven track record for managing the entire lifecycle of different product implementations and product platform projects in the U.S. market, maintaining a high level of ownership and accountability across the whole process (end to end). You will be responsible for defining, developing and executing the vision for each product related project within the portfolio, as well as enhancing as needed the existing platforms. You will also have a proven track record managing an enterprise omni channel contact center platform for inbound and outbound communications in Voice, Chat, and SMS.

As a Product Owner, IVR & Chat, your duties and responsibilities will include:

• Interact with business and technical stakeholders to identify needs, opportunities, and gaps; solve problems to ensure a quality, highly efficient outcome
• Develop a deep understanding of specific product related platforms, internal and external customers. Document customer personas, customer journeys and guidelines for user experience.
• Lead the innovation agenda for the product platform, actively recommending new features with the objective to continuously improve User Experience and Customer Experience, both for Brightspeed employees and customers
• Collaborate with Sales, Engineering, IT, Marketing, Network, Operations, Finance, Service Delivery, and Service Assurance to ensure proper development and management of services
• Prepare and understand requirements for new products, platforms and product related projects for our Consumer Group and Business Group market segments
• Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• Establish end-to-end plans involving all required resources -internal and external- for a successful development, implementation and launch of new projects
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Manage and define requirements and priorities for vendors associated to IVR & Chat
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments
• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external
• Leadership – Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization
• Innovative - Ability to analyze market segments, evaluate competitors and collect customers’ preferences to develop product roadmaps that create competitive advantages
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions

Qualifications

WHAT IT TEAKS TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• 3+ years of experience as Product Manager, Product Owner or Business Analyst
• 3+ years of experience managing an enterprise contact center platform with expertise specific to conversational design, Workforce management, and routing for Voice and chat
• Experience launching new products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers is a plus
• 3+ years of experience in pre-sales, product architecture, sales engineering or operations roles is a plus
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Experience in managing a small team of Product Managers, Product Analysts, Sales Engineers and/or Business Analysts is a plus
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

We are looking for an IT Program Manager to join our growing team! As an IT Program Manager, you will lead a team of Project Managers across a variety of growth initiatives with significant scope and impact supporting several different areas of the business. In this role, you will work with cross functional teams and senior leaders to execute and deliver these growth projects that will unlock revenue and financial benefits for Brightspeed. As a single point of contact for the Growth Project teams, you will be responsible for end-to-end project management discipline, governance, and establishing predictable execution for on-time delivery.

As an IT Program Manager, your duties and responsibilities will include:

• Work with business leaders and stakeholders to create KPIs and tracking mechanisms to measure success of implemented initiatives and value to the business
• Establish and implement a Growth Project scorecard, providing clarity and transparency for Executive and senior leaders
• Develop and manage IT Growth projects from beginning to end, including project scope, timeline, resource allocation, and project execution coordinating remote work closely with field teams
• Take ownership of program and project budgets and manage overall delivery
• Provide project management direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team
• Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project
• Proactively manage change control and communicate impact in project scope, identify issues, and devise contingency plans
• Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time milestone, task, and project health data
• Coach and develop project managers and provide career growth guidance
• Conduct performance assessments and assist in building individual development plans

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree
• 10+ years’ experience in Project and Program Management
• 5+ years leading and managing people
• Project management training, SCRUM Master, PMP or Prince2 certification or equivalent
• Proficient in project management methodologies, with a strong understanding of project lifecycle, scope management, and resource allocation
• Excellent verbal and written communication skills to facilitate clear and effective communication with team members, stakeholders, and clients
• Strong leadership qualities to guide and inspire teams, foster collaboration, and drive project success
• Effective time management skills to prioritize tasks, meet deadlines, and keep projects on schedule
• Proficient in managing relationships with diverse stakeholders, including clients, team members, and executives, to ensure project alignment with organizational goals
• Strong analytical and problem-solving skills to address issues promptly and find creative solutions to overcome obstacles

BONUS POINT FOR:

• Master's Degree - Project management training, PMP or Prince2 certification or equivalent.
• Telecommunications industry experience

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Job Description

Brightspeed has an exciting opportunity for an IT Manager, Supply Chain Systems to join our rapidly growing team. As IT Manager, Supply Chain Systems, you will be responsible for managing and driving development, delivery and support of Supply Chain related business functions using SAP S4/HANA platform. This role requires a love of learning and problem solving, and the ability to guide a team towards implementing architectures and solutions.  

As the IT Manager, Supply Chain Systems, your duties and responsibilities will include:

• Drive delivery of business functionality in Supply Chain area involving SAP S4/HANA platform 
• Coordinate and manage delivery across IT and business, employee, and vendor teams to deliver the business functionality 
• Lead the delivery functions end to end across Business requirements analysis, Architecture, Design, Development, Delivery and Support 
• Lead and drive integration of SAP Supply Chain modules with Enterprise modules and systems involving Finance, Supplier and Contract systems (Ariba), Inventory and Asset management systems, HR systems, Business Analytics and Security, etc. 
• Manage the Supply Chain processes from a systems and technology perspective caring for Business and Operations KPIs 
• Generating reports and metrics for IT and business reviews, preparing updates for executive leadership 
• Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology 
• Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation 
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Computer Science, Engineering, or related discipline with 6+ years of industry experience
• Hands-on and proven Industry experience in delivering functions related to Supply Chain and Procure to Pay modules in SAP in Enterprise ecosystem 
• Proven experience in Architecture, Design, development, and delivery of Supply Chain flows involving SAP in Enterprise ecosystem 
• Proven experience in integration of SAP Supply Chain modules with Enterprise modules and systems involving Finance, Supplier and Contract systems (Ariba), Asset management and Project systems, HR systems, Business Analytics and Security 
• Experience in working with at least one of the Analytics platforms – BigQuery/Looker, SAC. 
• Experience in working with at least one of the Cloud technologies – GCP, Azure 
• Proven experience driving delivery in a multi-vendor, multi organizational environment across IT and Business, multiple time zones 
• Proven experience delivering solutions in Enterprise Cloud environment, highly scalable and high -performance environment 
• Good communication skills, ability to thrive in a dynamic fast paced environment 

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Job Description

We are currently looking for a Director, IT Network Engineering Systems to join our growing team. In this role, you will be responsible for leading the IT initiatives in the engineering & construction domain. You will be responsible managing IT systems, infrastructure, and projects related to engineering & construction processes, ensuring alignment with business goals, and optimizing technology use to support engineering operations.

As a Director, IT Network Engineering Systems, your duties and responsibilities will include:

• Strategic Leadership:
  • Develop and implement IT strategies and roadmaps for engineering systems
  • Align IT initiatives with the organization’s engineering and business objectives
  • Collaborate with engineering leaders to understand their technology needs and challenges
• System Management:
  • Oversee the design, implementation, and maintenance of engineering systems and applications
  • Ensure the stability, reliability, performance, and security of engineering-related IT infrastructure
  • Manage system integration and interoperability between engineering systems and other enterprise systems
• Project Management:
  • Lead and manage IT projects related to engineering systems, including upgrades, migrations, and new implementations
  • Develop project plans, manage resources, and ensure timely delivery of IT solutions
  • Monitor project budgets and ensure projects are completed within scope and on time
• Team Leadership:
  • Build and lead a team of IT professionals specialized in engineering systems
  • Provide mentorship, training, and performance evaluations for team members
  • Foster a collaborative and innovative work environment
• Vendor and Budget Management:
  • Manage relationships with IT vendors and service providers
  • Negotiate contracts and oversee the procurement of technology solutions
  • Develop and manage the budget for engineering systems and related IT projects
• Technical Expertise:
  • Stay up to date with emerging technologies and industry trends related to engineering systems
  • Evaluate and recommend new technologies and tools to enhance engineering capabilities
  • Troubleshoot and resolve complex technical issues related to engineering systems
• Compliance and Security:
  • Ensure engineering systems comply with relevant regulations, standards, and best practices
  • Implement and maintain security measures to protect engineering data and systems
  • Conduct regular audits and risk assessments.
• Stakeholder Communication:
  • Communicate effectively with stakeholders at all levels, including executives, engineers, and end-users
  • Provide regular updates on IT initiatives, project statuses, and system performance

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Master’s degree or relevant certifications (e.g., PMP, ITIL) preferred.
• 8+ years of experience in IT management, with a focus on engineering systems or technical environments. Proven experience in leading IT projects and managing teams.
• Strong knowledge of engineering systems, including CAD, PLM, ERP, and other relevant tools.
• Extensive experience in and around telecom solutions, system stacks and operational needs
• Extensive experience in vendor management across multiple agreements and arrangements for both software and service support
• Experience in leading large programs spanning technology, business operations and customer life cycle
• Excellent project management and organizational skills.
• Effective leadership and team management abilities.
• Strong problem-solving and analytical skills.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Familiarity with cybersecurity practices and data protection regulation
• Experience in cloud technologies

BONUS POINTS FOR:

• Experience working in telecommunications industry and/or engineering systems

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Job Description

We are currently looking for a Wholesale Account Executive to join our Enterprise and Wholesale team! In this role, you will report directly to the Director, Wholesale Sales. As Wholesale Account Executive, you will manage the carrier and service provider customer accounts, maximize profitability, and achieve revenue targets within the assigned customer module. Come help us build the best and fastest fiber-optic network in America!

As Wholesale Account Executive, your duties will include:

• Initiate sales process promoting service, products, equipment, and capabilities for multiple product lines
• Work with customers to identify needs, create solutions, and ensure a smooth sales process
• Provide accurate reporting and feedback contributing to attaining sales goals and plan attainment
• Identify business opportunities to maintain sales goals and provide in-depth knowledge of competitors and suppliers to management
• Maintain customer service relationship with customer throughout the process regarding any questions and assistance needed
• Prepare and present media presentations using PowerPoint to prospective clients
• Develop expertise in building top-producing sales contracts through strategic marketing, tactical sales, and key account management
• Track all sales activity, contacts, and history in CRM system
• Establish and maintain relationships with key decision makers and customers
• Develop new accounts and penetrated accounts where previous representatives may have been unsuccessful

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree in Sales Management, Marketing, or related field
• 7+ years previous field sales experience
• Knowledge of sales strategies, processes, and approaches
• Possess energetic, positive, and professional attitude that is conscientious, enthusiastic, and articulate
• Ability to self-motivate and think quick on feet in a fast-paced work environment

BONUS POINTS FOR:

• Master’s Degree in Sales Management, Marketing, or related field
• 10+ years previous field sales experience

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Job Description

We are looking for an IT SAP RAR Solution Architect to join our growing team! In this role you will support the Manager, Financial Systems in the development, implementation, and administration of the organization's financial systems. You will research requirements and liaise across the company to ensure that systems are modified to meet the most recent Business Requirements, Processes, and reporting standards, as well as the needs of key business leadership and finance colleagues. Functional accountability includes supporting the finance business units from financial systems standpoint. You will establish best practices for financial systems use and ensure these practices are used throughout the organization. Finance systems includes SAP ERP (S/4 HANA), Cloud based reporting systems, Consolidation tools, EDI platforms and Interfaces to banking and other third-party systems.

As an IT SAP RAR Solution Architect, your duties and responsibilities will include:

• Configure and perform the Migration and Transition to SAP Revenue Accounting through BRIM
• Support one or more core Finance modules including Enterprise Structure, Finance (GL, AP, AR, AA), FSCM etc.
• Able to analyze business requirements, provide conceptual and detail design to meet business requirements
• Work with the project team, team leaders, project delivery leads, and client stakeholders to create the right solutions based on business needs

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Business, Finance or related field
• 12+ Years of experience in SAP Finance / RAR
• Strong Business, Accounting, and Finance acumen, strong understanding of IFRS 15 Revenue recognition requirements, SSP Allocation, ASC 606 Revenue Reporting Requirements and how the new SAP Revenue Accounting and Reporting (SAP RAR) solution has been designed to meet those standards
• Good understanding of Account Assignment and Determinations for Revenue Items
• Most Recent Experience in S/4 HANA Greenfield Implementation as a RAR Consultant
• Minimum of two full life cycle implementation experience with SAP RAR module as a process -covering - integrate sender components, perform, and configure the inbound processing, configure, and use Contract Management, perform price allocations, process contract changes (prospective and retrospective)
• Experience with BRF + application configuration and RAR baseline configurations including Decision table maintenance.
• Experience in Revenue Recognition model setup for Time based and Event based Fulfilment

BONUS POINTS FOR:

• SAP BRIM implementation experience or knowledge

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Job Description

We are looking for a Senior Manager, IT Strategy and Transformation to join our growing team! In this role, you will be responsible for driving the development and execution of IT strategies that align with the organization's business goals. You will be involved leading transformation initiatives, optimizing IT processes, and ensuring that technology investments deliver measurable business value. In this position, you will work closely with senior leadership, business units, and IT teams to foster innovation and improve operational efficiency through strategic planning and change management. You will be required to be a strategic thinker with a proven track record in leading complex IT initiatives, managing cross-functional teams, and delivering impactful results. 

As a Senior Manager, IT Strategy and Transformation, your duties and responsibilities will include:

• Strategic Planning and Initiatives:Develop and execute IT strategies and roadmaps that align with the company’s overall business goals and objectives. Identify opportunities for leveraging technology to drive growth and efficiency. 
• Transformation Leadership:Lead and manage large-scale IT transformation projects and ensure alignment with strategic goals and oversee project execution from planning to delivery. 
• Cross-Functional Coordination:Collaborate with IT, Product, Business, and other key departments to ensure seamless integration and execution of program initiatives. Facilitate cross-functional team alignment and communication. 
• Financial Analysis:Support strategic initiatives and negotiations with financial analysis and scenario modeling 
• Executive and Internal Communications:Develop and support regular IT updates to executive teams. Work closely with Corporate Communications to develop internal and external updates on IT initiatives 
• Change Management: Develop and implement change management strategies to ensure smooth adoption of new technologies and processes. Provide guidance and support to teams during transitions. 
• Performance Metrics:Establish and monitor key performance indicators (KPIs) to assess the effectiveness of IT strategies and transformation efforts. Provide regular updates and reports to senior management. 
• Organizational and Culture:Support initiatives to improve organizational effectiveness, culture, ways of working, and related efforts. Lead, mentor, and develop a high-performing team of IT professionals. Foster a collaborative and innovative work environment. 
• Risk Management:Identify potential risks associated with IT projects and strategies. Develop mitigation plans and ensure compliance with relevant policies and regulations 
• Innovation and Trends: Stay abreast of emerging technology trends and industry best practices. Evaluate new technologies and solutions that could enhance business performance and recommend innovative approaches. 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field 
• 6+ years of experience in IT management or management consulting, with a focus on strategy and transformation. Proven track record in leading large-scale IT projects and managing cross-functional teams. 
• Strong understanding of IT strategy development, digital transformation, and change management
• Excellent leadership and team management skills
• Exceptional problem-solving and analytical abilities
• Effective communication and stakeholder management skills
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities
• Knowledge: Knowledge of IT industry trends, emerging technologies, and best practices in IT strategy and transformation

BONUS POINTS FOR:

• Prior experience with the telecommunications industry 

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Job Description

We are looking for an accomplished Senior Director of SDLC (Software Development Life Cycle) and E2E Testing Management to lead and optimize our software development and testing practices. In this role, you will bring extensive experience in managing and enhancing the SDLC processes, driving end-to-end testing strategies, and ensuring the delivery of high-quality software solutions. You will oversee the end-to-end development and testing lifecycle, collaborating with cross-functional teams, and implementing best practices to support Brightspeed’s technology goals. 

As a Senior Director, SDLC and E2E Testing Management, your duties and responsibilities will include:

• Strategic Leadership: Define and drive a complex initiative technical vision, strategy, and architecture.  
• Program Management: Oversee the execution of large-scale technical programs, ensuring they are completed on time, within scope, and within budget. Develop and maintain program plans, schedules, and resource allocation strategies. 
• Cross-Functional Coordination: Collaborate with IT, Product, Business, and other key departments to ensure seamless integration and execution of program initiatives. Facilitate cross-functional team alignment and communication. 
• Technical Oversight: Provide high-level technical guidance and oversight. Ensure that technical solutions meet architectural standards, best practices, and quality requirements. Address and resolve complex technical challenges and risks. 
• Stakeholder Engagement: Engage with executive leadership and key stakeholders to communicate program status, risks, and milestones. Manage stakeholder expectations and ensure that program deliverables align with business needs. 
• Risk Management: Identify, assess, and manage program risks and issues. Develop and implement mitigation strategies to address potential obstacles and ensure successful program delivery. 
• Performance Monitoring: Establish and track program metrics and KPIs. Analyze program performance data to drive continuous improvement and ensure that programs deliver the expected value. 
• Team Leadership: Build, mentor, and lead high-performing program management teams. Foster a collaborative and innovative work environment to achieve program goals. 
• Process Improvement: Continuously evaluate and enhance technical program management processes, tools, and methodologies. Implement best practices to improve program efficiency and effectiveness.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., PMP, CSTE) is preferred. 
• 10+ years of experience in software development and testing management, with at least 5 years in a senior leadership role overseeing SDLC and testing functions. Experience in Telecommunications (Telco) is strongly preferred. 
• In-depth knowledge of SDLC methodologies (e.g., Agile, Waterfall, DevOps) and testing practices (e.g., functional, performance, security). Experience with testing tools and frameworks (e.g., Selenium, JIRA, TestRail) is required. Strong technical background with experience in Telco BSS/OSS and related architecture. 
• Proven ability to lead and manage cross-functional teams, drive strategic initiatives, and deliver high-quality software solutions. Strong leadership and team-building skills. 
• Expertise in project management principles and practices. Experience with resource management, budgeting, and scheduling. 
• Excellent verbal and written communication skills. Ability to present complex technical information to executive leadership and non-technical stakeholders. 
• Strong analytical and problem-solving abilities. Ability to assess complex issues, drive data-informed decision-making, and implement effective solutions. 

BONUS POINTS FOR:

• Specific certifications in program management (e.g., PMP), process improvement (e.g., Six Sigma), technical methodologies (e.g., SAFe Agile), and cloud services (e.g., GCP) 

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Job Description

Brightspeed has an exciting opportunity for a Senior Lead, Business Intelligence to join our rapidly growing IT organization. In this role, you will build and maintain reporting & insights systems that support our entrepreneurial business requirements. You will have a strong background in identifying solutions amidst large and complex data sets and the ability to transform insights into strategic opportunities. 

In this position, you will be required to have a strong hands-on skills and experience as well as establishing close business relationships and stakeholders across the Field Operations and Service Assurance organizations. 

As Senior Lead, Business Intelligence, your responsibilities will include: 

• Design, develop and maintain our reporting infrastructure using the various reporting stacks including Power BI, SSRS, Tableau, Looker, and QlikSense 
•  Lead efforts to apply software engineering best practices to analytics solutions 
• Lead the efforts for platform documentation, version controlling, and production releases 
• Utilize understanding of multiple data structures and sources to design, develop and implement decision support solutions, including data visualization, business intelligence, or data collection 
• Conduct research and analysis of business situations to contextualize and summarize data for end users 
• Develop innovative approaches to address complex data issues and business problems 
• Collaborate with internal stakeholders to define business requirements and uses those requirements to develop business intelligence reports 
• Evaluate business needs and objectives to inform your data architecture design solutions 
• Analyze data from internal and external sources to ensure accurate data for analysts & business consumption 
• Create reusable datasets ready for analysis by other analysts

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor's degree in Statistics, Computer Science, MIS, or similar quantitative field preferred 
• 4+ years of relevant experience as a data analyst, data engineer, IB developer or BI analyst with a strong technical foundation 
• Experience with Microsoft Azure and Google Cloud Platform preferred 
• Hands-on development experience with at least one of the leading reporting tools, including Power BI, SSRS, Tableau, Looker, and QlikSense 
• Solid experience in scripting with SQL, Python, JSON, LookML, and/or R 
• Solid understanding of best engineering practices for the full software development life cycle (SDLC), including coding standards, code review, source control, build, test, deploy, and operations 
• Deep understanding of data warehousing concepts, database designs and data architecture 
• Experience with big data technologies and advanced data analytics 
• Good written and verbal communication skills 
• Strong analytical and problem-solving skills 
• Demonstrated strong interpersonal skills, leading, and participating in a team environment 
• Ability to work in a fast-paced environment concurrently on multiple projects with varying deadlines 
• Commitment to excellence - quality, detail and deadline driven 
•  Ability to work independently without frequent direction 
•  An entrepreneurial mindset and take ownership attitude 

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Job Description

We are looking for a Senior Manager, Channel Readiness to join our growing team! In this role, you will be responsible for the execution of all elements of channel readiness. This includes channel marketing, communication, employee engagement, sales scripting, and training. You will be instrumental in making sure all projects have transparency, visibility and communications for every level of the organization, structure and prioritization so that frontline teams are ready for implementation and drive flawless execution. This role has considerable interaction with senior leaders, requires strategic thinking, excellent communication skills, both written and verbal, and will need to be a leader that motivates and develops their staff which all have unique functions.

This is a Leadership role directing, motivating, and developing a team of five, including a team leader that has their own direct report, to ensure end to end readiness for launches. This position will report directly to the Vice President, Marketing Operations.

As a Senior Manager, Channel Readiness, your duties and responsibilities will include:

• Develop framework and working model for effective management for all channel projects
• Manage end-to-end process of the channel readiness funnel including project intake, driving alignment, prioritization, assignment, ongoing communications, and standardization of project management information, milestones, and communications
• Create strategy for the execution of all elements of Channel Readiness. This includes channel marketing, communication, employee engagement, sales scripting, and training.
• Develop readiness strategy for all channels and the training content for sales/care call centers, digital partners, door-to-door, outbound telemarketing & back-office channels for marketing product, offer, pricing, program and change management
• Partner & coordinate with impacted cross functional teams: Product Development, Quality Assurance, HR Training, Legal, Workforce management and both internal/external channel teams to drive decision making
• Build and establish an agile channel readiness framework including roles, processes, and tools from the ground up; ability to work in fast paced environment with minimal direction
• Requires managing and prioritization to manage multiple complex projects simultaneously
• Drive solutions using outside benchmarking, tools, data and technology
• Decision-maker for training tools and develops business cases to support purchases and return on investment
• Provide regular project updates to senior leadership and cross functional teams management
• Provide GO decision for critical launches based on overall channel readiness

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Strong business acumen and leadership skills; assertive and diplomatic; self-directing; able to manage up and down the organization with influence; willing to hold others accountable
• 10+ years of experience with call center management and sales channels: Door to Door, Outbound telemarketing, Partner channels is required
• Demonstrated delivery experience in project and program management
• Must be able to communicate effectively and professionally, verbally and in writing
• Experience in managing deadline-oriented work and budgets. Experience managing simultaneous and complex projects
• Deep understanding of ordering, billing, collections, and error correction in the telecommunications environment
• Knowledge of end-to-end agent experience for billings, sales and repair functions

BONUS POINTS FOR:

• Bachelor’s degree in business or related field. Master's degree preferred.
• Project management certifications

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Job Description

Brightspeed is looking for a Manager, Business Analytics and GIS Lead to join our Broadband Grant Office, joining our growing legal team! In this role, you will be responsible for working on legal and compliance issues associated with state and federal broadband grant programs, regulatory, legislative, and legal matters across our 20-state serving area. You will work closely with colleagues in the legal department, our engineering and construction team and the IT teams across the business in a highly collaborative environment as you implement, advise, and develop reporting, to assist with broadband grant programs. You will need experience in GIS, project/program management, data analysis, and the ability to define and implement groundbreaking ideas and work within a changing and fast-moving environment. 

As Manager Business Analytics and GIS Lead, Broadband Grant Office, you will have the following responsibilities: 

• Manage, coach and develop a team of technical, GIS and data analysts who support broadband grant applications, challenges, addresses, broadband serviceable locations, and regulatory filings with the FCC, state PUC and state broadband grant office 
• Serve as lead project manager for the broadband grant analytics team to support applications, and broadband regulatory filings, including handling intake of GIS/Mapping, address, and challenge work, assigning work, setting deliverables and tracking metrics.  
• Develop reporting and provide business analytics for critical data required for compliance and reporting on grant applications, grant build progress, grant reimbursement and project completion, working with the IT teams leveraging Power BI, SQL, Alteryx, Looker 
• Provide leadership and direction on BEAD challenge processes and coordinate work and approach with engineering, construction address and IT teams.  
• Support the Government and Legislative Affairs team on broadband issues pertaining to grant programs and matters impacting broadband builds before state administrative agencies, state legislatures, and local authorities. 
• Provide direction, analysis and input on address reporting and management associated with reporting for various federal regulatory, grant compliance and other address related programs, including working with large data sets, such as BSL (broadband serviceable locations) 
• Provide operational and process support to the field operations, mass markets, network and customer services team supporting front line execution. 
• Lead & identify new areas of opportunity for the business through geospatial analysis; lead all aspects of GIS development and data submission requirements for broadband grants. 
• Serve as the GIS and technical liaison between Brightspeed’s Broadband Grant Office and state broadband offices. 
• Design and automate processes to assist with regulatory filings with the FCC and state PUCs. 
• Work across various internal organizations to review potential process changes that may have performance-impacting results.  Proactively assist those organizations to ensure changes do not result in the company being out of compliance with regulatory requirements. 
• Collaborate with development teams from Engineering, Construction and Operations teams to build and deploy Brightspeed’s network through broadband grants. 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree and five years GIS experience  
• Proficiency in Alteryx or ESRI or other GIS software 
• Proficiency in SQL or Looker or Alteryx and other data analytics systems 
• Experience with Power BI and/or BigQuery 
• Exposure to FCC regulatory filings and/or telecommunication industry 
• Experience with operational and project management systems and applications within the network and communication industry  
• Proven track record of working with cross functional groups 
• Strong communication and interpersonal skills 
• Customer-centric mindset 
• Excellent oral and written communications skills 
• Exceptional organization and problem-solving skills with the ability to articulate via written and oral communication 

BONUS POINTS FOR: 

• Experience working on broadband grants or other types of grant programs 
• Telecom/Cable/Internet Service Provider industry experience 

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