Description

The Senior ServiceNow Business Analyst must have knowledge on how to plan, analyze and evaluate the effectiveness of operating programs. This resource must be able to use source data to evaluate the effectiveness of programs and business processes. They should also be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations.  The Senior BA must be able to effectively manipulate data to present program status and make recommendations on improving business processes.

The Senior ServiceNow Business Analyst  may be responsible for the planning and day-to-day administration of the Service Mapping process, working with stakeholders to ensure the accuracy and efficiency of the inputs and outputs of Service Mapping.

This is not a technical role, though an understanding and knowledge of the ServiceNow ITOM suite would be beneficial in troubleshooting the map results and suggesting solutions to any issues encountered.

Responsibilities: 

• Planning, implementing, upgrading, or monitoring security measures for the protection of computer networks and information
• Ensuring appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure
• Responding to computer security breaches and viruses
• Gather and track application non-discoverable business information
• Ratify service maps with IT managers and service owners • Ensure on-going quality of Service CIs and maps
• Research and track the list of services to be mapped, maintaining a status of each through the mapping process util completion,
• Establish and maintain a priority list of services to be mapped,
• Obtain seed information entry points and access rights for each service
• Work with ITOM team to run map creation,
• Gain map signoff from IT managers and service owners

Requirements:

• US citizenship or Green Card holder for 3+ years
• ServiceNow ability to problem-solve and work well on a team
• Possession of excellent oral and written communication skills
• Understanding for object-oriented programming and software development
• Experience in information system implementation or change efforts
• Experience working with software design principals
• Ability to develop based on provided functional specifications
• Computer analytic and problem-solving skills
• Excellent organizational skills and ability to communicate with internal/external entities
• Soft skills are key: communication, ability to manage workload, ability to tracking status, and ensure data completeness and accuracy in a large-scale project.
• Must have 5 yrs. experience in IT Service Management • Bachelors or Associates degree in computer science, information technology, engineering or business administration experience or equivalent experience
• 3-5+ years of experience with systems engineering, networking, or systems administration
• Experience with managing and monitoring an existing computing environment supporting multiple tenants
• Experience with installing, configuring, testing and maintaining operating systems, application software and system management tools
• Experience in working with Hypervisors, Servers and Virtual Infrastructure, including VMWare, Hyper-V, Windows Server and Linux
• Experience with network infrastructures, including Cisco, Juniper and Broadcom -Experience with managing inventory and licenses
• Experience with building and maintaining networking and computing environments

Preferred Qualifications:

• ServiceNow Certified Systems Administrator (Not Required)
• Experience with security related tools and/or discovery tools

• Experience in service mapping, such as event management, ITOM, Orchestration, discovery tools/integrations with other data sources and manual input processes as necessary
• Relevant ServiceNow qualifications, i.e., Service Mapping Fundamentals / Service Mapping Implementation
• Experience and knowledge of ServiceNow ITSM and ITBM suite
• Experience with discovery tools such as ADDM, BladeLogic, ScienceLogic, IBM Tivoli, SCCM, ServiceNow Service Watch

About Bravium

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50.

Bravium Consulting is rapidly growing and we are continuously looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 10 paid holidays
• Medical Insurance with 80% premium support
• Dental Insurance with 80% premium support
• Vision Insurance with 80% premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• $2500 Annual Training Budget
• 5 days of Paid Training Time Off
• Maternity Leave
• Eligibility for annual bonus
• Referral bonus
• Flexible work arrangements

Visit www.braviumconsulting.com to find out more about us!

Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

We are looking for a part-time (10-15 hours per week) ServiceNow SAM Pro Subject Matter Expert to advise on technical solutions aligned with customer requirements and industry best practices. This resource will also support stakeholder workshops with customers to understand the current issues around their Software Asset Management processes.

Requirements

• US Citizenship
• Expertise in Software Asset Management domain
• Expertise in ServiceNow Software Asset Management Pro offering with minimum of 2-3 implementation project experiences
• Experience in ServiceNow platform
• Able to effectively facilitate and brief technical solutions to customer
• Able to translate business requirements into technical requirements
• Excellent communication and organization skills

Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

We are looking for a ServiceNow Product Manager that will be responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer needs over the product-market lifecycle.  Priorities can often shift in a dynamic environment like ours so we are looking for someone that is able to quickly adapt and shift focus as necessary. Primary responsibilities for the ServiceNow Product Manager include but are not limited to:       

• Determines customers’ needs and desires by empathizing with customers’ to determine best path forward.
• Recommends the nature and scope of present and future features by reviewing specifications and requirements; appraising new ideas..
• Gather user requirements based on a communicable understanding of diverse audience groups.
• Define and get stakeholder buy-in for product definition and delivery approach.
• Create effective, prioritized product descriptions, and delivery plans to meet user needs in a cost-effective way.
• Maintains management of staff by counseling and coaching employees; planning, monitoring, and appraising job results.
• Manage and motivate project teams, plan work assignments and schedules, and ensure deliverables are completed on time and within budget. Guide and monitor work performance.
• Coordinate project activities as appropriate.
• Maintain accountability to leadership for project delivery and direction.
• Establish and maintain effective communications with team members, stakeholders, senior management and contacts. Communicate project status to identified stakeholders through routine status reports and meetings.
• Initiate and maintain issues logs, taking responsibility for identifying and coordinating resolution of all technical and business issues.
• Ensure all project time is accounted for and project and team member activities are routinely collected and reported in standard fashion. Estimate resources needed on projects to ensure success.
• Where appropriate, coordinate vendor activities to ensure project success.

QUALIFICATIONS

• Bachelor Degree in Computer Science, Business Administration, or related field.
• Minimum 6+ years experience working in IT.
• Experience with ServiceNow implementations.
• Excellent oral and written communication skills to provide clear messages to all management levels.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated analysis and problem solving skills using innovative thinking.
• Experience working with and negotiating with external vendors. 

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 80% employee premium support, 25% family premium support
• Dental Insurance with 80% employee premium support, 25% family premium support
• Vision Insurance with 80% employee premium support, 25% family premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• $2500 Annual Training Budget
• 5 days of Paid Training Time Off
• Employee Assistance Program
• Maternity Leave
• Eligibility for quarterly performance bonuses
• Referral bonus
• Flexible work arrangements 

Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

We are looking for a Program Manager to lead a multi-year large scale ServiceNow project for a Federal Government client. The Program Manager should be PMP and SAFe Agile certified.  Responsibilities include but are not limited to:

Responsibilities

• Manage large-scale project or multiple small to mid-range projects with overall responsibility for project's success.
• Work with project sponsor(s) and the team to establish project performance goals, metrics and baselines.
• Develop financial estimates and other financial models for project, as necessary.
• Implement and follow Project Management Office standard methodologies, processes and tools, develops and maintains project documentation, work plans and project deliverables. Guide others in the use of the methodology and tools.
• Manage and motivate project teams, plan work assignments and schedules, and ensure deliverables are completed on time and within budget. Guide and monitor work performance.
• Coordinate project activities as appropriate.
• Maintain accountability to leadership for project delivery and direction
• Establish and maintain effective communications with team members, stakeholders, senior management and contacts. Communicate project status to identified stakeholders through routine status reports and meetings.
• Initiate and maintain issues logs, taking responsibility for identifying and coordinating resolution of all technical and business issues.
• Ensure all project time is accounted for and project and team member activities are routinely collected and reported in standard fashion.
• Estimate resources needed on projects to ensure success.
• Where appropriate, coordinate vendor activities to ensure project success.
• Assist in the advancement of project management competencies, including development of methodologies and frameworks, development and conduct of education/training, completion of quality reviews and coaching/mentoring of others engaged in project management activities.

Requirements

• US Citizenship required.
• Bachelor Degree from an accredited university
• Minimum 10+ years experience in management and/or project management experience to lead projects as well as guide others on project management techniques.
• Experience managing ServiceNow implementations
• Demonstrated capability to manage projects with budgets in excess of $500,000 leading these projects to successful implementation and life cycle.
• Excellent oral and written communication skills to provide clear messages to all management levels.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated analysis and problem solving skills using innovative thinking.
• Experience with standard project management tools, methodologies and frameworks.
• Experience in managing large-scale projects.

ABOUT BRAVIUM

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50. We were also just named the 2022 ServiceNow Creator Workflow Partner of the Year.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 80% employee premium support, 25% family premium support
• Dental Insurance with 80% employee premium support, 25% family premium support
• Vision Insurance with 80% employee premium support, 25% family premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• $2500 Annual Training Budget
• 5 days of Paid Training Time Off
• Employee Assistance Program
• Maternity Leave
• Quarterly performance bonus program
• Referral bonus
• Flexible work arrangements 

Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

We are looking for a ServiceNow Functional Lead to serve as a Subject Matter Expert on leveraging a COTS version of ServiceNow to its fullest extent. Responsibilities include, but are not limited to:

• The candidate needs to a ServiceNow SME, willing to be fully dedicated to ServiceNow as the “go-to” resource for leveraging a COTS version of ServiceNow to its fullest extent.
• We are not seeking a developer to script solutions; we need someone with a deep understanding of how to leverage ServiceNow’s full capabilities without modifying the application.
• Accountable for delivering Industry Best Practice guidance working with the customer to achieve their business outcomes/solutions in ServiceNow ITBM (Information Technology Business Management)
• Provide subject matter expertise that leverages out of the box functionality that achieves desired outcomes without resorting to special coding or customization
• Provide support in automating business process workflows, demand management processes and dashboards using ServiceNow
• Communicates technical problems and solutions to both technical and non-technical audiences
• Works closely with a PMO and will be involved in producing guidance for project management, demand management processes, goal creation and analytics

REQUIREMENTS

• US Citizenship and eligible for a Public Trust clearance
• 5+ years of business analysis experience
• Degree or equivalent in Business, Information Systems, or Computer Science
• Prior working knowledge of ServiceNow
• Experience with Agile
• Excellent written and verbal communication skills
• Ability to understand business processes and translate into technical specifications
• Solid problem solving and analytical skills
• Ability to work effectively with people at all levels of the organization
• Client‐focused approach with outstanding interpersonal skills
• Working knowledge of system development life cycle concepts
• Highly skilled with Microsoft Visio

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50. We were also just named the 2022 ServiceNow Creator Workflow Partner of the Year.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 80% employee premium support, 25% family premium support
• Dental Insurance with 80% employee premium support, 25% family premium support
• Vision Insurance with 80% employee premium support, 25% family premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• $2500 Annual Training Budget
• 5 days of Paid Training Time Off
• Employee Assistance Program
• Maternity Leave
• Quarterly performance bonus program
• Referral bonus
• Flexible work arrangements