Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

This resource will be responsible for providing software configuration and customization including, but not limited to: SPM implementations, screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations.

This role will work closely with IT and Business teams to develop and enhance ServiceNow capabilities. The Developer may be responsible for UI, Workflow and Application development activities; facilitating rollouts of new applications, enhancements and new modules. The role will implement ServiceNow customizations including, but not limited to: Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports. 

Requirements

• Prior experience implementing SPM.
• 5+ years experience supporting the implementation, administration, configuration, and/or development of an ITSM tool.
• 4+ years experience in ServiceNow development – experience should include scripting, tool configuration, design work, technical configuration, and deployment; specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications 
• 5+ years with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5.
• Generating detailed documentation.
• US Citizenship

Additional Preferred Skills

• ITIL Foundations Certification
• ServiceNow Application Developer Certification
• ServiceNow Implementation Specialist Certification
• ServiceNow Application Developer Certification

 Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing. 

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of: 

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

We are looking for aServiceNow SPM Architect will serve as a subject matter expert across multiple internal and customer-facing project.  The ServiceNow SPM Architect could also be sponsored by Bravium to obtain their ServiceNow Certified Master Architect certification. Responsibilities include, but are not limited to: 

• Serves as the overall Enterprise Architect across multiple technologies with a focus on ServiceNow
• Conducting code reviews to ensure best practices are being adhered to
• Providing technical recommendations and direction for ServiceNow SPM implementations and/or enhancements
• Serving as a subject matter expert for Bravium's clients and internal ServiceNow development team
• Providing high-level estimations on work breakdown structures for ServiceNow SPM implementations and/or enhancements
• Working with the development team to demo potential solutions as required
• Identifying opportunities to improve and streamline the overall platform
• Provide guidance around security posture across the platform

Requirements
Minimum skills and qualifications: 

• U.S. Citizenship 
• Bachelor’s degree in Computer Science 
• Prior experience implementation SPM
• 5+ years of experience developing on the ServiceNow platform in multiple medium to large enterprise environments
• 7+ years of experience with application development experience (SDLC, Agile, Scrum, etc.)
• Extensive experience developing custom applications using scalable solutions
• Javascript and opensource development experience
• Possess an in-depth working knowledge of the technical implementation of various ServiceNow modules
• Strong understanding of networking and infrastructure best practices 
• Must work well in a team environment while providing leadership skills and guidance 
• Ability to multi-task and provide support across multiple projects

Additional Preferred Skill Requirements 

• ITIL Foundation Certified
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 80% employee premium support, 25% family premium support
• Dental Insurance with 80% employee premium support, 25% family premium support
• Vision Insurance with 80% employee premium support, 25% family premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• 5 days of Paid Training Time Off
• Employee Assistance Program
• Maternity Leave
• Eligibility for quarterly performance bonuses
• Referral bonus
• Flexible work arrangements 

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Description

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

• Responsible for innovation and end-to-end launch of products.
• Gather user requirements based on a communicable understanding of diverse audience groups.
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Turns data insights into products with actionable outcomes to the ultimate customer.
• Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
• Develops, owns, and executes product roadmap.
• Partners with sales departments to define the user experience for internal GCS users, including support and monitoring.
• Collaborates with global commercial services partners and customers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
• Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.
• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
• Leads the product functional design process based on an intimate knowledge of the users and technology.
• Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.
• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

• US citizenship
• Minimum bachelor’s degree 
• Balance of technical knowledge and business acumen
• Minimum 3-4 years experience as a Product Owner in an Agile environment
• Excellent oral and written communication skills to provide clear messages to all management levels.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated analysis and problem solving skills using innovative thinking.
• ServiceNow/SaaS experience required

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 80% employee premium support, 25% family premium support
• Dental Insurance with 80% employee premium support, 25% family premium support
• Vision Insurance with 80% employee premium support, 25% family premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• 5 days of Paid Training Time Off
• Employee Assistance Program
• Maternity Leave
• Quarterly Bonus Program
• Referral bonus
• Flexible work arrangements 

Description

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

• Responsible for innovation and end-to-end launch of products.
• Gather user requirements based on a communicable understanding of diverse audience groups.
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Turns data insights into products with actionable outcomes to the ultimate customer.
• Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
• Develops, owns, and executes product roadmap.
• Partners with sales departments to define the user experience for internal GCS users, including support and monitoring.
• Collaborates with global commercial services partners and customers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
• Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.
• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
• Leads the product functional design process based on an intimate knowledge of the users and technology.
• Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.
• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

• US citizenship
• Minimum bachelor’s degree 
• Balance of technical knowledge and business acumen
• Minimum 3-4 years experience as a Product Owner in an Agile environment
• Excellent oral and written communication skills to provide clear messages to all management levels.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated analysis and problem solving skills using innovative thinking.
• ServiceNow/SaaS experience required

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 80% employee premium support, 25% family premium support
• Dental Insurance with 80% employee premium support, 25% family premium support
• Vision Insurance with 80% employee premium support, 25% family premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• $2500 Annual Training Budget
• 5 days of Paid Training Time Off
• Employee Assistance Program
• Maternity Leave
• Quarterly Bonus Program
• Referral bonus
• Flexible work arrangements 

Description

The Senior ServiceNow Business Analyst must have knowledge on how to plan, analyze and evaluate the effectiveness of operating programs. This resource must be able to use source data to evaluate the effectiveness of programs and business processes. They should also be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations.  The Senior BA must be able to effectively manipulate data to present program status and make recommendations on improving business processes.

The Senior ServiceNow Business Analyst  may be responsible for the planning and day-to-day administration of the Service Mapping process, working with stakeholders to ensure the accuracy and efficiency of the inputs and outputs of Service Mapping.

This is not a technical role, though an understanding and knowledge of the ServiceNow ITOM suite would be beneficial in troubleshooting the map results and suggesting solutions to any issues encountered.

Responsibilities: 

• Planning, implementing, upgrading, or monitoring security measures for the protection of computer networks and information
• Ensuring appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure
• Responding to computer security breaches and viruses
• Gather and track application non-discoverable business information
• Ratify service maps with IT managers and service owners • Ensure on-going quality of Service CIs and maps
• Research and track the list of services to be mapped, maintaining a status of each through the mapping process util completion,
• Establish and maintain a priority list of services to be mapped,
• Obtain seed information entry points and access rights for each service
• Work with ITOM team to run map creation,
• Gain map signoff from IT managers and service owners

Requirements:

• US citizenship 
• ServiceNow ability to problem-solve and work well on a team
• Possession of excellent oral and written communication skills
• Understanding for object-oriented programming and software development
• Experience in information system implementation or change efforts
• Experience working with software design principals
• Ability to develop based on provided functional specifications
• Computer analytic and problem-solving skills
• Excellent organizational skills and ability to communicate with internal/external entities
• Soft skills are key: communication, ability to manage workload, ability to tracking status, and ensure data completeness and accuracy in a large-scale project.
• Must have 5 yrs. experience in IT Service Management 
• Bachelors  computer science, information technology, engineering or business administration experience or equivalent experience
• 3-5+ years of experience with systems engineering, networking, or systems administration
• Experience with managing and monitoring an existing computing environment supporting multiple tenants
• Experience with installing, configuring, testing and maintaining operating systems, application software and system management tools
• Experience in working with Hypervisors, Servers and Virtual Infrastructure, including VMWare, Hyper-V, Windows Server and Linux
• Experience with network infrastructures, including Cisco, Juniper and Broadcom -Experience with managing inventory and licenses
• Experience with building and maintaining networking and computing environments

Preferred Qualifications:

• ServiceNow Certified Systems Administrator (Not Required)
• Experience with security related tools and/or discovery tools
• Experience in service mapping, such as event management, ITOM, Orchestration, discovery tools/integrations with other data sources and manual input processes as necessary

• Relevant ServiceNow qualifications, i.e., Service Mapping Fundamentals / Service Mapping Implementation
• Experience and knowledge of ServiceNow ITSM and ITBM suite
• Experience with discovery tools such as ADDM, BladeLogic, ScienceLogic, IBM Tivoli, SCCM, ServiceNow Service Watch

About Bravium

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50.

Bravium Consulting is rapidly growing and we are continuously looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 10 paid holidays
• Medical Insurance with 80% premium support
• Dental Insurance with 80% premium support
• Vision Insurance with 80% premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Programs
• Maternity Leave
• Eligibility for annual bonus
• Referral bonus
• Flexible work arrangements

Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

We are looking for a ServiceNow Business Analysts who are excited to grow with us. Responsibilities include, but are not limited to:

• Participates in the development of functional business requirements and helps users assess relative priorities for both business process and technology solutions.
• Understands business processes and priorities. Evaluates alternative business process and technology solutions, and participates in making technology recommendations to enhance business operations.
• Develops business and system requirements, functional designs, process flows, and test plans.
• Conducts system testing and facilitates user acceptance testing.
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
• Develops working knowledge of the client’s industry and uses this information to support continuous improvement initiatives.
• Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of their business group.

REQUIREMENTS

• US Citizenship
• 3+ years of business analysis experience
• Degree or equivalent in Business, Information Systems, or Computer Science
• Prior working knowledge of ServiceNow
• Experience with Agile
• Excellent written and verbal communication skills
• Ability to understand business processes and translate into technical specifications
• Solid problem solving and analytical skills
• Ability to work effectively with people at all levels of the organization
• Client‐focused approach with outstanding interpersonal skills
• Working knowledge of system development life cycle concepts
• Highly skilled with Microsoft Visio

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50. We were also just named the 2022 ServiceNow Creator Workflow Partner of the Year.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 80% employee premium support, 25% family premium support
• Dental Insurance with 80% employee premium support, 25% family premium support
• Vision Insurance with 80% employee premium support, 25% family premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Quarterly performance bonus program
• Referral bonus
• Flexible work arrangements 

Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

• Manage large-scale project or multiple small to mid-range projects with overall responsibility for project's success.
• Work with project sponsor(s) and the team to establish project performance goals, metrics and baselines.
• Develop financial estimates and other financial models for project, as necessary.
• Implement and follow Project Management Office standard methodologies, processes and tools, develops and maintains project documentation, work plans and project deliverables. Guide others in the use of the methodology and tools.
• Manage and motivate project teams, plan work assignments and schedules, and ensure deliverables are completed on time and within budget. Guide and monitor work performance.
• Coordinate project activities as appropriate.
• Maintain accountability to leadership for project delivery and direction.
• Establish and maintain effective communications with team members, stakeholders, senior management and contacts. Communicate project status to identified stakeholders through routine status reports and meetings.
• Initiate and maintain issues logs, taking responsibility for identifying and coordinating resolution of all technical and business issues.
• Ensure all project time is accounted for and project and team member activities are routinely collected and reported in standard fashion.
• Estimate resources needed on projects to ensure success.
• Where appropriate, coordinate vendor activities to ensure project success.
• Assist in the advancement of project management competencies, including development of methodologies and frameworks, development and conduct of education/training, completion of quality reviews and coaching/mentoring of others engaged in project management activities.

Requirements

• US Citizenship required.
• Must have have 3+ years of ServiceNow implementation experience
• Bachelor's degree from an accredited university
• Minimum 4 years' experience in management and/or project management experience to lead projects as well as guide others on project management techniques..
• Excellent oral and written communication skills to provide clear messages to all management levels.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated analysis and problem-solving skills using innovative thinking.
• Experience with standard project management tools, methodologies and frameworks.
• Experience in managing large-scale projects.

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50. We were also just named the 2022 ServiceNow Creator Workflow Partner of the Year.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 80% employee premium support, 25% family premium support
• Dental Insurance with 80% employee premium support, 25% family premium support
• Vision Insurance with 80% employee premium support, 25% family premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Eligibility for quarterly performance bonuses
• Referral bonus
• Flexible work arrangements 

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.