COMPANY DESCRIPTION: 

Blue Acorn iCi, an Infosys company, is a leading digital customer experience company combining analytics, ecommerce, content management, and Experience Driven Commerce services. No other company brings together engineers, data scientists, commerce experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Bluemercury, Charter, Lovesac, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one-of-a-kind company!

Summary:

We are seeking a Store Operations Manager to  maintain and build  account relationships with clients under their management with a primary objective of supporting their ecommerce initiatives, managing day to day site operations with a focus on driving GMV and incremental revenue and adding value.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Serve as the primary point-of-contact between Blue Acorn iCi and clients for full service clients for day to day operations.
• Manage e-commerce functions including, but not limited to, managing products, merchandising, updating site content, monitoring inventory levels, and overseeing order management workstreams.
• Coordinate with teams to ensure successful execution of site updates and promotions.  
• Managing client site needs from monthly retainer work to production issues and coordinating with delivery to execute 
• Ability to review issues reported, troubleshoot to resolve or engage appropriate teams for further investigation 
• Be extremely client-centric and responsive, partnering with both clients directly and all teams, both internal and external, to ensure overall client satisfaction
• Contribute to a learning and collaborative environment
• Keep up to date on current e-commerce trends and opportunities.
• Listen to and distill clients’ needs, objectives and concerns, and translate them into relevant and actionable items
• Communicate clearly, consistently and frequently with clients
• Provide insights and feedback to clients on a regular basis to ensure Blue Acorn iCi is recognized as a value added partner
• Collaborate with internal team members to design, develop and deliver on valuable ecommerce and marketing solutions for clients
• Collaborate with AD, VP of Operations and SVPs on additional client opportunities
• Communicate clearly and concisely across departments to ensure all are aligned and up to date on client situations, needs, expectations and upcoming activity
• Prepare and deliver reporting to clients regularly throughout the year and as requested
• Respond to any problems or issues with a sense of urgency and collaborate effectively to solve issues quickly leveraging sound business decisions
• Update VP of Store Operations regularly on the status of all client relationships and engagements, including any issues, problems or concerns
• Carry out all responsibilities in accordance with Blue Acorn iCi policies and corporate vision.
• All other duties as assigned

Qualifications:

• Bachelor’s degree in a related field
• 3+ years of experience as an Account Manager with an eCommerce background
• Proven experience working
• Strong analytical and project management skills
• Strong written and verbal communication skills
• Ability to effectively interface with all levels of clients and internal coworkers

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:
Blue Acorn iCi, an Infosys company, is a leading digital customer experience company
combining analytics, ecommerce, content management, and Experience Driven
Commerce services. No other company brings together engineers, data scientists,
commerce experts,
designers and strategists to create seamless, memorable and scalable customer
experiences. Through our integrated capabilities and unparalleled expertise, Blue Acorn
iCi makes content and commerce more effective for legacy brands and digital natives
alike, including Le Creuset, Casper, Bluemercury, Charter, Lovesac, and Panera. Join
our incredible team as we successfully deliver extraordinary digital experiences. We are
truly a one-of-a-kind company!

POSITION SUMMARY:
We are looking for experienced Adobe Commerce/Magento Business Systems
Analysts, Product Owners, and Ecommerce Strategists to join our team and help lead
our Adobe Commerce projects. This role is a critical member of our project teams and is
responsible for working closely with our client’s stakeholders as well as the internal
development team. In this role, you are translating the needs of the client into actionable
user stories and working hand-in-hand with technical architects, developers and testers
to deliver high quality ecommerce sites and experiences for our clients.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Reasonable accommodations will be made to enable individuals with disabilities to
perform the essential functions of this position. The below list represents the major
tasks assigned to incumbents in this job. They are not intended to be an exhaustive list
of all tasks.
● Establish and foster stakeholder relationships and manage client expectations

● Work with our client’s business stakeholders to understand their business goals,
strategies, plans and requirements
● Plan and facilitate requirements discovery workshops
● Lead the elicitation and documentation of our client’s requirements
● Ensure requirements meet client needs while remaining within the defined project
scope
● Develop use cases, user stories, and other artifacts
● Collaborate with Technical Architects and Development Leads to ensure that the
technical solutions meet the desired business outcomes
● As part of a project team, communicate the business requirements and functional
specifications during internal refinement sessions, sprint planning, and as
support for the development team throughout the implementation process
● Provide recommendations for business process redesign and documentation as
needed for new technology
● Investigate problems and defects that arise during implementation and deliver or
recommend solutions
● Planning and supporting User Acceptance Testing
● Maintain documentation on system functionality and features
● Complete other duties as assigned

QUALIFICATIONS:
● Bachelor’s degree in Computer Science, Information Systems, Business, or other
related field
● 3+ years of technical business analysis experience working hands-on with Adobe
Commerce/Magento 2 sites
● High level of business acumen coupled with technical understanding of
ecommerce sites and platforms
● Demonstrated success in a fast-paced, team-oriented environment
● In-depth knowledge of ecommerce business operations and systems
requirements processes
● Ability to foster relationships across different business units as well as with
clients
● Proven ability to successfully manage complex project deliverables
● Experience working within a defined SDLC
● Bonus: Experience working with or implementing Content Management Systems
like Adobe Experience Manager or other Commerce systems like SalesForce
Commerce Cloud or Shopify Plus

PREFERRED SKILLS & TECHNOLOGIES:

● Experience with project management tools, enterprise-level content management
systems, software development methodologies (Agile, Waterfall) and ADA
accessibility tools
● Experience with translating business requirements into workable ADA complaint
business solutions
● Familiarity with at least one of accessibility validation techniques using tools such
as Accessibility Management Platform, AXE Chrome Plugin, FireEyes, Total
Validator, WorldSpace

TRAVEL REQUIREMENTS:

This position may require travel upon request.

PHYSICAL DEMANDS REQUIREMENTS:

Common office/desk environment that involves long periods of time at a stationary desk
with extensive computer work that requires repetitive motion of the wrists, hands, and/or
fingers.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that
includes medical, dental and vision insurance, life insurance, disability, paid time off,
401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age, disability, genetic
information, marital status, amnesty, or status as a covered veteran in accordance with
applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state
and local laws governing non-discrimination in employment in every location in which
the company has facilities. This policy applies to all terms and conditions of
employment, including, but not limited to, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation, and training.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi, an Infosys company, is a leading digital customer experience company combining analytics, ecommerce, content management, and Experience Driven Commerce services. No other company brings together engineers, data scientists, commerce experts, designers and strategists to create seamless, memorable and scalable customer experiences. Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Bluemercury, Charter, Lovesac, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one-of-a-kind company!

Position Summary: 

The Solutions Architect (SA) will work to help develop a strong understanding of the client needs from a technical perspective. They will assist in the estimation of the technical work effort required for all projects and provide technical scope and defining requirements. They will architect the solution, translate use cases into technical development tasks and ensure completed development tasks meet the customer requirements. The SA interprets client requirements, business processes, and use cases to produce quality technical designs.

Job Duties & Responsibilities:

• Defines and documents the technical requirements with the client and internal team.
• Manages technical risk related to complexity, data integration, scalability, and performance.
• Creates work estimates and documents assumptions to provide a solid foundation for proposals and change control.
• Provides guidance to development teams to ensure that the requirements are followed and implemented accordingly.
• Have an understanding of key AEM technologies and integrations. (e.g. ERP, PIM, ESP, CRM, external API’s such as Salesforce, Amazon, etc.)
• Understands and can relay Adobe best practices to the development team and enforces overall coding best practices. 
• Provide proof of concept solutions when necessary to validate that an approach will meet the customer's business requirements.
• Works with the Technical Architecture team to define the implementation and approach for customizations, interfaces, systems architecture, data flow and data-architecture/data-model.
• Work with different internal and external teams to complete tasks. Identify when other skill sets and team members are necessary to complete tasks accordingly.
• Provides quality documentation to the development team, client and other key stakeholders.
• Identify and communicate any risks or roadblocks identified while working on a project. Work towards a solution with internal team members.
• Ability to map business requirements into the technical capabilities of the ecommerce platform as well as guide clients business needs back to the appropriate use of the platform.
• Receive feedback on documentation and requirements and adjust accordingly. Pivot and document plans or create new requirements based on feedback or new information as projects progress.
• Performs other duties as required or assigned which are reasonably within the scope of the duties identified above.
• Continued learning on primary platforms and technologies.

Qualifications:

• 3+ years of Solutions Architecture experience
• Former experience architecting AEM based implementations
• Prior experience defining and creating technical documentation and requirements
• Strong verbal and written communication skills
• Working experience with AEM preferably as a developer/tech lead role
• Superior relationship building and interpersonal skills
• Proven track record of obtaining and exceeding goals
• Ability to maintain confidentiality as appropriate
• Excellent Client-facing Presentation and Communication Skills
• Proficient in deciphering business goals and gathering information to determine the most appropriate solutions given the goals, budget, platform, etc.

Preferred but not required:

• AEM Assets Implementation experience
• Adobe Cloud as a service experience
• Dynamic Media experience
• Architecting SPA based applications

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi, an Infosys company, is a leading digital customer experience company combining analytics, ecommerce, content management, and Experience Driven Commerce services. No other company brings together engineers, data scientists, commerce experts, designers and strategists to create seamless, memorable and scalable customer experiences. Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Bluemercury, Charter, Lovesac, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one-of-a-kind company!

POSITION SUMMARY:

Blue Acorn iCi is looking for a Resourcing Manager who will be responsible for supporting the Delivery team with ongoing resource management activities for client engagements. This includes but is not limited to: the strategic allocation of resources, effective communication across the delivery team and proper planning and maintenance to maximize utilization.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Support resource management through the allocation of resources to external client projects, based on skill sets, previous experience, availability and project budget 
• Build, maintain and report on resource forecasting for capacity planning purposes
• Develop hiring plans based on current and upcoming project needs for the Talent Acquisition Team to execute on 
• Host weekly resourcing meetings for delivery leadership to review plans for upcoming engagements and discuss resourcing escalations 
• Assist Project Managers with ongoing resourcing efforts to resolve potential conflicts and support fluctuating project needs
• Work directly with sales team members to plan and initiate new client work, in alignment with Blue Acorn iCi’s quarterly revenue goals
• Assist in day-to-day resource communication and scheduling 
• Assign delivery team members to support qualified sales efforts 
• Responsible for maximizing utilization of delivery team members to ensure Blue Acorn iCi’s utilization thresholds are being met 
• Manage special projects and other duties as assigned    

QUALIFICATIONS:

• Bachelor’s in Business Administration, Communication, Marketing, Computer Science or related field  
• 3+ years administrative, operational or resourcing experience required
• Strong organizational skills and detail-oriented mindset
• Demonstrated success in working in a fast-paced, team-oriented environment
• Ability to prioritize and organize requests across multiple platforms
• Ability to identify creative solutions
• Strong communication skills
• Nice to have - Industry specific experience
• Nice to have -Mavenlink experience 
• Nice to have -JIRA and Confluence experience   

TRAVEL REQUIREMENTS:

This position may require travel upon request. 

PHYSICAL DEMAND REQUIREMENTS:

Common office/desk environment that involves long periods of time at a stationary desk with extensive computer work that requires repetitive motion of the wrists, hands, and/or fingers.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi is the only digital consumer experience company combining analytics, ecommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company! 

POSITION SUMMARY:

In this role, the Technical Writer will support and work closely with Subject Matter Experts, engineering and operational project teams, end users and other stakeholders to create and maintain high quality documentation. A key function of this role will be the collection of technical specifications that must be consolidated into cohesive documentation that is both accurate and easy to understand.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:  

• Coordinate and meet with various teams to support the gathering, analysis and finalization of information that will be used for associated documentation 
• Edit written documentation from other IT staff to create unified and consistent documentation
• Collaborate with technical staff to consolidate and interpret technical information
• Collect documentation requirements from business and technical staff
• Develop an understanding of the business functions and systems in support of articulating the objectives within the associated documentation
• Plan, design, research, write and edit a wide range of documents including; Security Architecture Documents, Solution Design Guides, Business Requirements Documents, Implementation Plans, etc.
• Engage and collaborate with end users to address content gaps, respond to feedback and promote continuous improvement of documentation experience
• Develop documentation regarding various Departmental Information Technology systems

QUALIFICATIONS:

• Excellent writing, editing, proofreading, analysis, and communication skills
• Ability to work independently, collaboratively, and drive timely completion of documentation
• Solid organizational skills, including multitasking and time-management
• 2+ years of experience in the technical writing field, specifically translating technical information into clear, concise documents to be used by technical and non-technical personnel
• Effectively manage documentation projects and deliver customer-focused documentation
• Ability to prepare and interpret flowcharts, schedules and step-by-step action plans
• Excellent ability to create innovative and graphical presentations and reports
• Experience working with remote and geographically diverse teams across multiple disciplines
• Ability to actively engage subject matter experts and follow through on commitments

PREFERRED SKILLS & TECHNOLOGIES:

• Bachelor's degree in IT, computer science, an arts or language field or related disciplines 
• E-commerce documentation experience 
• Platform specific experience for Adobe Experience Manager and Magento/Adobe Commerce  

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi, an Infosys company, is a leading digital customer experience company combining analytics, ecommerce, content management, and Experience Driven Commerce services. No other company brings together engineers, data scientists, commerce experts,designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Bluemercury, Charter, Lovesac, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one-of-a-kind company!

POSITION SUMMARY:

Blue Acorn iCi is currently seeking an AEM/ReactJS Developer who enjoys interacting with both customers and peers to join our Digital Solutions team. The developer will be dealing with large, high profile clients and will be required to configure and customize solutions to the client’s complex needs. 

QUALIFICATIONS:   

• AEM (Adobe Experience Manager) preferred (or other CMS experience)
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux
• HTML, JSP, HTL (and other templating languages)  
• JavaScript principles and fundamentals   
• jQuery and extending / customizing plugins   
• Extensive knowledge of Git and Git commands   
• Bootstrap 3   
• CSS Preprocessors (LESS / SASS)   
• Front End Frameworks and Task Runners
• MVC Frameworks and core underlying principles (Angular, React, Vue)      
• AJAX, JSON  
• REST / SOAP Web Services  
• Sightly/HTL experience 
• Familiarity with Responsive Design and Graceful Degradation principles  
• ADA / Accessibility and Accessibility Markup    

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Work alongside software developers and architects, UX / UI visual designers and architects, and product developers   
• Discover, design, and build highly interactive interfaces and content that keep users engaged and build positive brand equity at every possible point in the user experience   
• Slice, mark-up, and script interfaces and content on content managed, responsive websites / systems that work flawlessly on desktop, tablet, phone, and other devices  
• Work with Adobe Experience Manager (CQ5 and AEM6) 
• Work directly with servers and server-side: AJAX, JS   
• Create events and listeners on content and interaction to produce meaningful reporting (Google Analytics, Adobe Marketing Suite, and other conversion tags)  
• Leveraging APIs / Web Services and content of all types (REST, SOAP, XML, JSON, etc.)   
• Delivering product and apps that are based on pre-existing wireframes, designs, or other client requirements   

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi, an Infosys company, is a leading digital customer experience company combining analytics, ecommerce, content management, and Experience Driven Commerce services. No other company brings together engineers, data scientists, commerce experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Bluemercury, Charter, Lovesac, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one-of-a-kind company!

POSITION SUMMARY:

The Content Author will report to the Content Manager. The Content Author willcreate new content pages in Adobe Experience Manager (AEM) 6.5 or move existing content into a website depending on business need, building out webpages to meet designs, ADA requirements, and brand guidelines utilizing AEM components, templates, and other appropriate authoring techniques.This person will also need to have strong presentation and training skills to train new authors.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Author pages in AEM 6.5 using AEM templates and components that exist within the platform
• Provide day-to-day content management support for enterprise clients which will involve posting and removing content, pages, and images on client websites according to client requests
• Support content migration activities as assigned, supporting larger website development and migration projects
• Provide training and author support to client authors and administrators
• Perform quality control checks on authored content

QUALIFICATIONS:

• At least 2 years’ experience in a similar content author role
• Willing to train on ADA compliance
• Strong work ethic, ability to prioritize competing activities, and ability to forecast and organize deadlines
• Experience with Content Management Systems such as Adobe Experience Manager, Drupal, Wordpress, etc…

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi is the only digital consumer experience company combining analytics, ecommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company!

POSITION SUMMARY:

The Content Manager is responsible for maintaining content within a client’s web content management system. Typical projects include day-to-day updating of web content (typically Adobe Experience Manager), working with clients in conjunction with website refresh activities and manual completion of automated web migrations. The Content Manager role is not responsible for writing/creating content, but is responsible for posting content onto client websites, updating links, uploading images, creating new pages and similar website maintenance tasks. 

Additionally, the Content Manager will provide support for completing content migration projects. These projects typically take the form of manually recreating special pages (e.g., landing pages), re-authoring content that doesn’t fit new designs and migration validation. The Content Manager may also be requested to provide training and support for client authors either post-migration or as part of ongoing support.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Provide day-to-day content management support for enterprise clients which will involve posting and removing content, pages and images on client websites according to client requests
• Support content migration activities as assigned, supporting larger website development and migration projects
• Provide training and author support to client authors and administrators
• Assist in establishing process and quality control checks
• Coordinate and train short term contract resources for larger migration projects

QUALIFICATIONS:

• At least 2 years’ experience in a similar content management role using AEM (preferred) or other similar content management systems.
• Solid knowledge of HTML and CSS from an authoring perspective (This is not a front-end development position, but a Content Manager should understand how HTML and CSS function to produce the end user experience of a web page as well as how they impact responsiveness, SEO, and accessibility.)
• Willing to train on ADA compliance
• Strong work ethic, ability to prioritize competing activities, and ability to forecast and organize deadlines
• Ability to conduct author training and provide support to individual authors at client companies
• Capable of managing larger migration projects using short-term resources

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

Company Description:

Blue Acorn iCi is the only digital consumer experience company combining analytics, ecommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company!

Description: 

Blue Acorn iCi is hiring a customer-facing enterprise-wide expert with broad technical skills, deep e-commerce knowledge, and unparalleled business acumen. The Enterprise Architect supports sales teams in developing value propositions that align with our customers’ business strategies on digital transformation and cloud adoption. The Enterprise Architect is a subject matter expert in one or more categories that may include: business strategy, application architecture, data & information, integration, security, cloud computing, distributed platforms, mobile, and analytics. Enterprise Architects are expected to have strong sales skills and use proven consultative approaches to engage with customers and define their transformation journey along with steps to get there.

Functions and Responsibilities: 

• Assist the customer in business planning and strategy by focusing on business capabilities and maturity. Understand customer needs, company's products/services and match them with best in class technology to define a north-star target state. Help to define prioritization and sequencing of the transformation by proposing a strategic roadmap that leads to the target state. Lead key discussions around change programs from both business and technical perspectives.
• Determine which technologies to leverage (fitment analysis) in the customer's architecture landscape, based upon product knowledge, industry experience and industry standard EA frameworks.
• Clearly articulate business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state diagrams, solution best practices, reference architectures, design patterns).
• Provide reliable and trusted data rich points of view of relatable customer transformations in the industry i.e. how other customers with similar needs have succeeded in their transformation.
• Assist sales teams in responses to RFPs and technical requirements documents
• Actively engage with account executives and solution engineers to develop opportunities for customer-facing enterprise architecture engagements. Continuously promote and communicate the value of Enterprise Architecture both within the solution engineering community, as well as within the broader sales and customer success organizations.
• Share engagement experience with the internal audiences and enrich collective IP. Conduct architecture workshops and other enablement sessions. Mentor and guide others.

Minimum Qualifications:

• B.S. Computer Science, Software Engineering, Management Information Systems or equivalent
• 8+ years experience in either software, system or enterprise architecture disciplines
• Good understanding of and ability to discuss cloud architecture and principles of modern platforms as well as common EA topics such as person based journeys, process orchestration, master data management, analytics and insights, artificial intelligence, etc.
• Familiar with principles of network, application and information security
• Articulate and balanced in demeanor with crisp written and verbal communication skills

Preferred Qualifications:

• Good understanding of security processes, standards & issues involved in multi-tier cloud or hybrid applications
• Familiar with Industry or vertical solutions a plus
• 2-3 years in a pre-sales role or customer-facing consultative role
• Experience with and deep understanding of key business drivers and technical architecture
• Experience with and exposure to architectural frameworks such as TOGAF, Zachman, etc. and Design Thinking

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

Company Description:

Blue Acorn iCi, an Infosys company, is a leading digital customer experience company combining analytics, ecommerce, content management, and Experience Driven Commerce services. No other company brings together engineers, data scientists, commerce experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Bluemercury, Charter, Lovesac, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one-of-a-kind company!

Position Summary: 

The Solutions Architect (SA) will work to help develop a strong understanding of the client needs from a technical perspective. They will assist in the estimation of the technical work effort required for all projects and provide technical scope and defining requirements. They will architect the solution, translate use cases into technical development tasks and ensure completed development tasks meet the customer requirements. The SA interprets client requirements, business processes, and use cases to produce quality technical designs.

Job Duties & Responsibilities:

• Defines and documents the technical requirements with the client and internal team.
• Manages technical risk related to complexity, data integration, scalability, and performance.
• Creates work estimates and documents assumptions to provide a solid foundation for proposals and change control.
• Provides guidance to development teams to ensure that the requirements are followed and implemented accordingly.
• Have an understanding of key ecommerce technologies and integrations. (e.g. Magento 2, ERP, PIM, ESP, CRM, etc.)
• Provide proof of concept solutions when necessary to validate that an approach will meet the customer's business requirements.
• Works with the Technical Architecture team to define the implementation and approach for customizations, interfaces, systems architecture, data flow and data-architecture/data-model.
• Work with different internal and external teams to complete tasks. Identify when other skill sets and team members are necessary to complete tasks accordingly.
• Provides quality documentation to the development team, client and other key stakeholders.
• Identify and communicate any risks or roadblocks identified while working on a project. Work towards a solution with internal team members.
• Ability to map business requirements into the technical capabilities of the ecommerce platform as well as guide clients business needs back to the appropriate use of the platform.
• Receive feedback on documentation and requirements and adjust accordingly. Pivot and document plans or create new requirements based on feedback or new information as projects progress.
• Performs other duties as required or assigned which are reasonably within the scope of the duties identified above.
• Continued learning on primary platforms and technologies.

Qualifications:

• 3+ years of Solutions Architecture experience
• Former experience architecting ecommerce solutions
• Prior experience defining and creating technical documentation and requirements
• Strong verbal and written communication skills
• Working experience with Adobe Commerce (Magento 2)
• Magento 2 Certification a plus
• Superior relationship building and interpersonal skills
• Proven track record of obtaining and exceeding goals
• Ability to maintain confidentiality as appropriate
• Excellent Client-facing Presentation and Communication Skills
• Proficient in deciphering business goals and gathering information to determine the most appropriate solutions given the goals, budget, platform, etc.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION: 

Blue Acorn iCi, an Infosys company, is a leading digital customer experience company combining analytics, ecommerce, content management, and Experience Driven Commerce services. No other company brings together engineers, data scientists, commerce experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Bluemercury, Charter, Lovesac, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one-of-a-kind company!

Summary:

We are seeking a Manager to help grow a group of Accessibility Consultants at Blue Acorn iCi.  Role will be involved in 75% in work focusing on Blue Acorn iCi clients and 25% in work focusing on management of team and support of internal initiatives.

Required Qualifications/Experience:

• Experience evaluating web pages for conformance with WCAG 2.1 Level A and AA
• Minimum 3 years experience in performing hands-on accessibility testing
• Minimum 5 years experience in leading teams of consultants providing services to external customers
• Experience in creating accessible web pages using HTML, CSS, and JavaScript, with demonstrated ability to team with developers to plan and remediate sites
• Experience with at least one of the following screen readers:
  •  NVDA
  • VoiceOver
  • JAWS
• Detailed knowledge of accessibility testing tools such as:
  •  Microsoft's Accessibility Insights for Web
  • Duque's aXe
  • WebAIM's WAVE
  • US Government's ANDI
• Experience creating and analyzing reports covering accessibility issues
• Experience implementing and consulting on the benefits and limitations of common accessibility products, such as reviews and audits, VPAT, test automation, site monitoring, and reporting platforms
• Experience leading accessibility workshops and training across design, development, testing, content, and management audiences
• Experience as a lead consultant for accessibility-focused design and development projects for the web

Preferred Experience:

• Any of the following credentials:
  • US DHS Trusted Tester
  •  IAAP Certified Professional in Accessibility Core Competencies (CPACC)
  • IAAP Certified Web Accessibility Specialist (WAS)
• Experience testing any of the following types of digital assets for accessibility: PDF or Microsoft Office documents (Word, Powerpoint, Excel), audio/video
• Experience testing on mobile devices, including with screen readers in Android and iOS
• Bachelor's degree or equivalent

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi is the only digital consumer experience company combining analytics, ecommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company!

SUMMARY OF POSITION:

We are looking for a passionate, attention to detail person to manage our 24x7 Production Support team. They will be supporting primarily clients on the Adobe Commerce Platform. Tools that the team currently uses are New Relic, Zendesk and Victor Ops. This person will be expected to manage a team of support engineers who are offshore, communicate with clients and interact with BlueAcorniCi Project Management, Development Team, Account Management Team and the Executive Team.

Key Responsibilities

• Remove blockers and escalate as needed
• Administrative tasks (scheduling, timesheets, reviews)
• Ensure optimal client experience proactively and reactively
• Ensure that all P1 and P2 tickets satisfy program SLAs
• Provide on-phone or email consultative support for client as needed
• Ensure all confirmed P1 tickets are documented via an incident report and shared with client, Project Manager, and Practice Lead where necessary
•  Provide necessary documentation, training, governance, and reporting as necessary
• Provide guidance and support to Production Support, Development, PM teams as needed

Qualifications

• Must be willing to support a 24x7 program as needed
• Willingness to respond quickly to satisfy program SLAs
• Must be able to work with a remote team
• 4+ years product or project management experience
• 3+ years client-facing experience
• Ability to communicate effectively with executive-level team members
• Experience with e-commerce platforms (Magento, Salesforce Commerce Cloud, Shopify) preferred
• Clear understanding of SDLC
• Ability and willingness to learn new systems and skills
• Strong problem solving and debugging skills
• Excellent written and verbal communication skills
• Experience with Jira, Confluence, Zendesk (ticketing systems) a plus

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi is the only digital consumer experience company combining analytics, ecommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company! 

POSITION SUMMARY:

Blue Acorn iCi is looking for a detailed-oriented QA Manager that will support the needs of our rapidly growing team. The Quality Assurance Manager works within software development and consulting teams that focus on the development and use of content management and ecommerce systems for enterprise clients, allowing for creation of highly customized digital experiences across web, social, mobile, internet of things (IoT), and in-venue channels. This role will be responsible for leading and supporting the execution of quality assurance and testing plans for the project team(s) they are a part of. This role is also responsible for acting as the consulting face of the QA practice directly to our customers and stakeholders.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

At the core of the Quality Assurance Manager role a candidate must be a proven leader able to navigate large projects with globally distributed teams. The candidate must be comfortable working directly with customers and be able to manage up as well as down to make sure all parties are aligned.

In addition, this role must be able to tailor a quality assurance and testing plan that’s appropriate to their product(s) and efficiently lead testing and inspection activities. The Quality Assurance Manager will be responsible for providing project-level leadership and support to groups of Quality Assurance Specialists and external testers.  As a member embedded with development and consulting teams, other opportunities are available to participate in delivery as capabilities are demonstrated. 

All Quality Assurance Managers are supported with training to become platform experts for solutions in the Adobe Experience Cloud and Commerce Cloud. This will be essential to managing teams that are specialized in these areas.

PRIMARY RESPONSIBILITIES & REQUIRED SKILLS:

• Must demonstrateclear interest and ease in presenting to groupsof business and technical stakeholders how plans and processes are being regularly inspected and adapted.  This role is achampion of continuous improvementand of the participation of all roles in achieving expected outcomes.
• Must delivereffective presentationsto both technical and less-technical audiences, includingrunning defect reviews, product demonstrations, and training.
• Mustwork effectively in a consulting environment and demonstrate advanced understandingacross the areas of: quality principles, methods, tools, organizational and team dynamics, interpersonal relationships, ethics, and legal/regulatory requirements.
• Must design and support the implementation ofverification and validation processes, including early software defect detection and removal, inspection, and testing methods.
• Must understand and managecost of quality, guiding teams through cost benefit analyses and process tailoring to achieve appropriate quality management plans.  This role will encounter different client environments and product circumstances, which will require different approaches – must be skilled in applyinghigh-formality and low-formality approaches, inclusive of context-driven – must carry anintermediate level of automation experienceto guide when test automation is appropriate to achieve objectives and support its implementation.
• Must guide teams throughrisk managementactivities and promote understanding of the fundamental positive (enhance, exploit, or share) and negative risk responses (avoid, mitigate, transfer), including choices to accept risks where appropriate.
• Must guide teams throughroot cause analysis, surfacing opportunities to address quality issues as close as possible to their source and support teams in continuous improvement.
• Must producewritten deliverablesthat meet the expectations of managers, marketers, and technical audiences: explaining complex business and technical issues clearly and without error.
• Mustdemonstrate detailed understanding of common web technologies and software development processes,and describing risks associated with technology and process changes. Specifically we look for clear understanding ofbest practicesof web design and development, theability to test at different points of the tech stack, and how web products fit within broadercustomer experiences(CX) to support scenario-based testing.
• Must proactively demonstrate abilities toidentify relevant resourcesrelated to work,acquire competence in new subject areas quickly,and be a leader in engaging in inknowledge sharing.
• Must be knowledgeable and appreciative of the contributions of all roles, with ability to speak to their value, anddemonstrate multiple perspectivesin work performed.
• Must function effectively in afast-paced, dynamic environment, that values high interaction, and strong working relationships. 

QUALIFICATIONS:

• Minimum of a bachelor’s degree is required with relevant continuing education. Degrees in the fields of engineering, design, technical writing, or information and library science are preferred.
• Minimum of 3+ years of work experience guiding development teams through execution of quality assurance and testing activities for websites. Candidates with limited experience guiding teams will be considered if a substantial scope is met of the preferred skills/experience.
• Abasic level of web development, scripting, API testing, and data experienceis required to support a team in evaluation of web applications to promote success in interfacing with developers on the specifics of issues observed.
• Experience should includedepth in web application testing, including highly-trafficked public-facing sites with fullyresponsiveuser interfaces.
• Leadership skills for quality assurance and testing cannot be dependent on specific tools or procedures, as many variations in client context and process maturity will be encountered.

PREFERRED SKILLS & EXPERIENCE:

• Experience that supports peer-mentorship and projects involving consulting, such asadvanced education that’s applicable to consulting or teaching experience.
• Experience with AEM / Adobe Experience Cloud,Adobe Commerce Cloud (Magento), Salesforce Commerce Cloud (Demandware), or Shopify.
• Experience in the execution of quality assurance and testing withinAgile methodologies, including Scrum and Kanban.
• Creativity torecognize opportunitiesto improve product quality and the ability topackagethem in ways that will resonate with product owners.
• Ability to conductsoftware quality assessmentsin any of the following areas:accessibility(to WCAG 2.1 Level AA),site performance(profiling, load testing),content performance(UX, analytics, SEO, SMO),data privacy(GDPR, GLBA, HIPAA, PCI, SOX), orsecurity(reviews, penetration testing).
• Abilities to interact at greater depth with our tech stack including front-end (HTML, CSS, and JavaScript), back-end (any of Java, PHP, Python, Ruby, Perl), Apache Web Server, API testing (cURL, REST, SOAP), caching (CDNs), regular expressions, query languages (Query DSL, SQL), extract transform load (ETL), and common data formats (XML, JSON), with a commitment to learning where gaps exist.
• Evidence ofcommunity engagementsuch as supporting meetups, workshops, conferences, bootcamps, or industry events.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

Company Overview

Blue Acorn iCi is the only digital consumer experience company combining analytics, ecommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company! 

Description

Reporting to the Director of Engineering, the Principal Architect is a senior Technical Architect who develops technical specifications, models, and guidelines within a coherent technology framework.  Following formal solution, enterprise, and infrastructure architecture processes.  They design engineering technical approaches, including the standards under which engineering plans will be developed. The Principal Architect serves as the most senior Technical Lead on projects, providing both technical consultations based on experience and subject matter expertise used to lead project technical resources.  They participate in planning, shaping, developing, and transitioning eCommerce solutions for clients.  Under the leadership of the Director of Engineering, the Principal Architect provides supervision to engineering resources assigned as part of the overall platform engineering team with responsibility around mentorship, performance management, training, and career development. 

Core Responsibilities

• Overall technical delivery of assigned projects.
• Ensuring team members have the right guidance to tools and materials they need to deliver on their day-to-day activities.
• Ensure proper process and SDLC is being followed across assigned projects.
• Ensuring career paths are identified and supported for assigned engineering resources.
• Working with assigned engineering resources, People Leaders, and Platform Leadership to ensure the robust development of individuals.
• Technical Consultation with assigned clients, assigned engineers, and internal resources.
• Act as point of contact for technical escalations involving assigned projects.
• Assist with recruiting, interviewing, and hiring to fill immediate needs.
• Assist with sales as a subject matter expert to support strategic alignment.
• Assist with estimation to provide subject matter expertise building project estimates.

Qualifications

• Minimum 3 - 5 years providing subject matter expertise and consultation on eCommerce projects.
• Thorough and deep knowledge of Software Development Life Cycle and Agile processes
• Knowledge of or ability to understand technologies such as PHP, HTML, CSS, SOAP, REST, React, GraphQL, Adobe Commerce (Magento)
• Ability to communicate and document technical designs to both internal and external technical resources.
• Ability to train and mentor development staff.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.
• Capable of driving and defending design models and best practices.
• Ability to inspire confidence in clients and provide leadership to assigned projects.
• Strategic planning skills to help navigate internal and external customer requirements with Project Management and Digital Solutions Consultant resources.
• Ability to understand unique and complex business requirements and help develop plans to solve short and long-term problems.
• Ability to coach and guide employees through career paths.

Education / Experience

• Bachelor’s degree, preferably in computer science and/or equivalent experience in the development industry
• 5+ years of experience in design, development, and support of large scale web application development
• Expert understanding of Adobe Commerce (Magento)
• Platform Certifications

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi is the only digital consumer experience company combining analytics, ecommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company!

POSITION SUMMARY:

We are looking for a Lead Program Manager with Adobe Focuswho will be responsible for guiding the organization through the creation of a new CoE and organizing and coordinating the changing of responsibilities for many MarTech solutions from a distributed model to a centralized model. This will include rationalization exercises, planning and executing POC’s, product fitment analysis and selection support. This program will require working with the management and staff, partnering with key participants across the enterprise, such as technology partners, business management, IT as well as other department leads. Organizational Change Management is a significant part of this program, driven by changing ownership, roles and responsibilities, and technologies. 

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:  

• Establish and operate a Center of Excellence
• Organizing, planning and prioritizing efforts into workstreams
• Evaluate reporting results through data investigation and analysis
• Identify trends, patterns, and opportunities for team improvement based on data and results of reporting
• Participation in scrum ceremonies, including: daily stand-ups, backlog refinements, iteration planning, program increment planning, demos, and retrospectives
• Support to resolve team blockers as it pertains to iterations and program increments
• Collaborate with Scrum Masters and Release Train Engineers to ensure teams’ work is being tracked for status and changes
• Support teams in ensuring prioritized work is refined, planned, and executed appropriately
• Work with Scrum Masters, Release Train Engineers, and Product team to ensure alignment on dependencies
• Perform other duties as requested

Skills: 

• 8+ years experience as a program/project manager. Impeccable organizational and program management skills.
• Experience in establishing the Center of Excellence model.
• Strong Adobe ecosystem knowledge and must have Adobe Experience Cloud experience. 
• Broad MarTech stack experience. 
• Organizational Change Management experience. 
• Experience working with Enterprise clients.
• Ability to present to and earn the trust of a diverse team at the Executive level. 
• Excellent communication skills. Team player who seeks solutions to problems and can quickly translate ambiguity to clarity and action
• The ability to lead and guide teams and create confidence across our extended team that they can deliver
• The ability to prioritize effectively and balance multiple simultaneous initiatives.
• The ability to think incrementally and develop approaches, options and sequencing to large complex initiatives.
• Ability to build and scale teams
• A good understanding of Agile delivery principles and practices.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi is the only digital consumer experience company combining analytics, ecommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company! 

POSITION SUMMARY:                   

The Optimization Analyst is responsible for end-to-end ecommerce optimization solutions including identifying, designing, implementing, measuring and analyzing/reporting the performance of data-driven ecommerce strategy.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position. The below list represents the typical tasks assigned to this job role. They are not intended to be an exhaustive list of all tasks or be requirements for every role.   

• Optimization analysis
• Data-driven solutions
• Data analysis, visualization and reporting
• Idea validation strategy
• Problem statement creation and analysis
• Cross channel ecommerce strategy
• User research and user experience strategy
• Customer psychology strategy
• Industry benchmarking

QUALIFICATIONS:

• 2 + years of relevant experience
• Bachelor's degree in Business Administration, Marketing, eCommerce or related subject
• Creativity and innovation skills
• Advanced knowledge of ecommerce strategy
• Advanced relationship, collaboration, and communication skills
• Technical, business, leadership, and financial acumen
• Measurement and analytics skills
• Presentation skills
• Advanced user and usability testing
• Advanced data analysis and reporting

TRAVEL REQUIREMENTS:

This position may require travel upon request.

PHYSICAL DEMANDS REQUIREMENTS:

Common office/desk environment that involves long periods of time at a stationary desk with extensive computer work that requires repetitive motion of the wrists, hands, and/or fingers.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:

Blue Acorn iCi is the only digital consumer experience company combining analytics, ecommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company!

POSITION SUMMARY:

Blue Acorn iCi is looking for an Analytics & Marketing Technology Consultant to join our fast-growing analytics team. This role will be for a business-minded and data-driven technologist who can serve in the following ways:   

• Fuel our ability to provide data analysis, insight, and recommendations to our enterprise-level clients through implementation, configuration, and enablement of digital analytics and other marketing technology solutions  
• Provide our enterprise-level clients with data analysis, insight, and recommendations   

The ideal candidate will have 3-5 years of experience in the implementation of enterprise marketing technology solutions, specifically leveraging the following Adobe products: Analytics, Target, and Launch. Experience using other Adobe solutions or competing technologies from other technology partners may be applicable. Exact position/title/responsibility to be determined by experience level.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position. The below list represents the typical tasks assigned to this job role. They are not intended to be an exhaustive list of all tasks or be requirements for every role.   

• Gathering requirements for analytics and marketing technology projects 
• Producing requirements, solution design, and strategy documents for clients 
• Performing comprehensive implementations of marketing technology platforms, primarily Adobe Experience Cloud solutions including Analytics and Target 
• Demonstrating expert knowledge of tag management systems such as Adobe Launch and Tealium 
• Designing and deploying data integrations between systems 
• Providing subject matter support to the sales team as needed 
• Displaying significant knowledge of HTML, JS, CSS, etc. to facilitate debugging issues and communicating with both internal and client developers  

PREFERRED SKILLS & TECHNOLOGIES:   

• Provide on-going and ad hoc analysis to generate insights and recommendations to internal stakeholders as well as clients 
• Analyze and optimize the customer journey, utilizing a variety of data sources (offline/online, 1st/3rd party) across channels (onsite, in app, email, store, etc.) 
• Utilize experience in UX/UI principals and behavioral economics to drive business decisions 
• Display expertise in automating the collection of data and visualizing it using tools like Tableau, Microsoft Power BI, etc  

TRAVEL REQUIREMENTS:   

This position may require travel upon request.

PHYSICAL DEMANDS REQUIREMENTS:

Common office/desk environment that involves long periods of time at a stationary desk with extensive computer work that requires repetitive motion of the wrists, hands, and/or fingers.
  

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

Company Description:

Blue Acorn iCi is the only digital consumer experience company combining analytics, ecommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. 

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company!

Description: 

This key strategy position will be responsible for realizing digital channel strategy for our customers, uncover unique circumstances, provide guidance and prioritization of initiatives, and drive value as a trusted advisor to our current customer base and increase the customer experience. 

In addition, support the Sales Organization by providing strategic consulting to prospects and deliver custom presentations that resonate with our approach to solving their current challenges.  The end result should be a value driven strategy to aid the upsell/cross-sell opportunities, and to increase the Blue Acorn iCi brand as a strategic partner for all their digital channel initiatives. 

This role will craft, think and develop strategies based on the customer's overall vision of their digital channel and customer experience.  Leverage the methodologies the current strategy team employs and become a subject matter expert on when to apply the methodologies.   Present our approach to digital strategy in a humanized manner that will embrace all levels of leadership and make it easy and comfortable for the customer to understand.  

Preferred Experience: 

• Deep Adobe eCommerce (Magento) experience
• Knowledge of the digital product landscape with a heavy focus on Adobe
• International eCommerce experience
• Consultant demeanor under any difficult situation
• Business consulting with an emphasis in the digital channel 
• Demonstrate ability to be a leader within a collaborative team environment
• Pre-Sales experience supporting sales strategy evaluating the customer digital channel objectives
• Comfortable creating resonating/boardroom ready presentations for executive (including client) leadership
• Articulate and logically communicate with technical and non-technical audiences
• Navigate digital marketing concepts and conversations
• Capable of building and maintaining strong relationships with a diverse set of leadership
• Results- oriented individual with a history of obtaining customer satisfaction goals, and meeting deadlines.

Functions and Responsibilities: 

• Enterprise client and partner leadership (above the project and program level) including Steering Committee representation.
• Identify key stakeholders and how they are graded in order to execute successful digital initiatives. 
• Responsible for identifying KPI’s, success factors and growing the business. 
• Accountable for discovering, sourcing and analyzing customer digital channel visions
• Have rigorous thinking to view problems from several angles 
• Navigate digital conversations that always keep the customer key metrics on top of mind.
• Drive digital solutions conversations with any branch of leadership:  executive team, solution consultants, and technical team.
• Take detailed notes in order to share with strategy team members and help aid the development of strategy.  
• Read the room -  be able to understand how conversations influence different members and comprehend who might feel vulnerable (read between the lines).  
• Develop, implement, adjust and accomplish short, medium and long-term vision for the customer’s digital channel 
• Works with product teams to shape the strategy and capabilities for key digital consulting engagements, supporting the evolution of the product and delivery roadmap. 
• Lead and co-deliver strategy consulting engagements (i.e. digital transformation, customer journey, digital marketing, etc.)
• Develop and deploy new strategic consulting presentations to meet the changing demands of the sales organization and or customer projects
• Be a leader within every project – glue all work streams together to provide a cohesive talk track to our stakeholders. 
• Craft executive summaries that help extend the Blue Acorn iCi brand across any organization and leader in order to absorb our project’s objective with ease. 
• Craft exceptional presentations that elevate the digital strategy team as a trusted advisor.
• Establishes cross-functional operation.  Builds support and alignment across a wide range of stakeholders, creates a strong network of relationships among peers, partners, decision makers and stakeholders
• Anticipate problems and recommend innovative solutions. Attentive to client and project team needs.
• Identify revenue expansion opportunities through cross-sell/up-sell opportunities.  Influence customer lifetime value (CLV) through higher customer adoption of products and services.
• Create a firm handshake and hand-off between completed consulting engagements, customer experience activities and delivery teams
• Advocate digital marketing education for the organization, promoting new technologies, digital marketing tactics and continually merge with Adobe Experience Cloud solutions
• Practice presenting key deliverables in order to build confidence and comfort to our customers

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

Company overview:

Blue Acorn iCi, an Infosys company, is a leading digital customer experience company combining analytics, ecommerce, content management, and Experience Driven Commerce services. No other company brings together engineers, data scientists, commerce experts,designers and strategists to create seamless, memorable and scalable customer experiences.

Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Bluemercury, Charter, Lovesac, and Panera. Join our incredible team as we succes.sfully deliver extraordinary digital experiences. We are truly a one-of-a-kind company

Our need:

The Sr. Adobe Target Developer will be the subject matter expert on developing new experiences in Adobe Target, and may also assist with guidance on Adobe Launch and Adobe Analytics. 

Qualifications and Skills

• In-depth understanding/expertise and hands-on experience building experiences in Adobe Target (Standard and Premium)
• 3-5 years experience with CSS, HTML, and Javascript
• 3-5 years experience enabling personalization campaigns across channels 
• Basic minimum understanding of Adobe Analytics, how it integrates with Adobe Target, and how to interpret test results and other analytics reports
• Basic minimum understanding of Adobe Launch and tag management systems
• Good understanding of digital marketing strategies and overview of the marketing technology landscape.
• Strong foundation in creating audiences/segments in the Adobe ecosystem (e.g. when/where/how to create them for various use cases and customer journeys)
• Experience or good understanding of web content management systems like AEM
• Experience working in agile team(s) to collaborate on user story definition, and what “done” looks like, using a variety of agile tools and processes (e.g. JIRA, Scrum, Kanban)
• Ability to lead and develop technical documentation including, but not limited to user stories, data-flow diagrams, solution designs, entity-relationship diagrams, test cases, etc.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

COMPANY DESCRIPTION:  

Blue Acorn iCi, an Infosys company, is a leading digital customer experience company combining analytics, ecommerce, content management, and Experience Driven Commerce services. No other company brings together engineers, data scientists, commerce experts,
designers and strategists to create seamless, memorable and scalable customer experiences. Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Bluemercury, Charter, Lovesac, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one-of-a-kind company!

POSITION SUMMARY:  

Blue Acorn iCi is looking for a Project Manager who will be primarily responsible for quality, on-budget, and on-schedule delivery of eCommerce technology solutions. Areas of responsibility include project schedule variance, project financials, project success, project scope variance, project team utilization, and consistent high level of client satisfaction. We are looking for someone who is professional, reliable, and pays attention to detail. Most importantly, we seek a team player with the ability to accomplish results as a team leader and as an individual contributor.  

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:  

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position. The below list represents the major tasks assigned to incumbents in this job. They are not intended to be an exhaustive list of all tasks.    

• Manages day-to-day communications and expectations to ensure project success 
• Facilitates regular status meetings via phone, video chat, and in-person meeting; generates and presents weekly status reports
• Collaborates with internal teams, third parties and client stakeholders to ensure activities are planned and executed in a timely manner in accordance with project schedule; creatively solves problems and brainstorms solutions; communicates difficult information timely and tactfully
• Controls quality by reviewing deliverables prior to client presentation; enhances deliverables as needed; suggests process improvements when appropriate, ensures final acceptance
• Manages risk, threats, opportunities, blockers and associated mitigation plans that could impact the success of the project; notifying internal and external stakeholders and escalating when appropriate
• Understands what has been sold, what Blue Acorn iCi is responsible for delivering, and ensures the delivery of those commitments 
• Overall accountability for project gross margin and management of client budget
• Manages change requests for all scope, schedule, or budget changes
• Creates, maintains, and executes detailed project plans
• Coordinates tasks assignment, monitors progress, and ensures proper task completion
• Identifies resources needed and collaborates with Resource Management to ensure optimal project staffing
• Ensures client’s business objectives and KPIs are captured, understood, and measurable

QUALIFICATIONS:   

• Bachelors degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
• 3+ years experience in a project management role in the technology space
• Project management (including risk, issue, dependency, process, and milestone management)
• Demonstrated leadership, relationship-building, teamwork, and collaboration skills
• Cross-functional team and people management
• Budget and financial management including profit/loss, billing, and earned value management
• Experience managing client and other third party relationships
• Ability to manage and prioritize multiple projects
• Ability to translate between technical and non-technical people
• Ability to identify innovative ways to implement projects within established timeframes
• Strong communication skills (written, verbal, presentation)
• Coaching, mentoring, conflict resolution, and negotiation abilities

PREFERRED SKILLS & TECHNOLOGIES:   

• Experience working at a professional services company such as an agency or consulting firm 
• Experience managing complex web development projects 
• Experience working in the eCommerce industry
• Experience with Magento and Salesforce Commerce Cloud (Demandware), or Shopify+ platforms
• PMP certification 
• Experience with JIRA and/or Mavenlink
• Experience with Adobe Experience Manager (AEM) or other CMS

TRAVEL REQUIREMENTS:

This position may require travel upon request.

PHYSICAL DEMANDS REQUIREMENTS:

Common office/desk environment that involves long periods of time at a stationary desk with extensive computer work that requires repetitive motion of the wrists, hands, and/or fingers.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.