Mission

Our mission as program managers is to own the execution of cross-functional initiatives that are critical to the business. We lead programs from start to finish to help GitLab meet our organizational goals. Program managers develop strategies, evaluate the performance of projects, keep teams organized, and allocate budgets and resources across projects. Program managers may oversee several different teams, all working toward different goals and separate work schedules. We take the lead on tracking project progress, aligning team members, and strategizing program outcomes.

Core Competencies

Technical Program Managers drive complex and cross-functional technical initiatives by leveraging domain expertise, building a holistic execution strategy and harnessing human leadership qualities to deliver strategic business outcomes that have wide-reaching impact. The role of TPM can mean different things at different organizations. At GitLab, TPMs should be proficient in 5 core competencies: Communication, Critical Thinking, Organization & Execution, Relationship-Building, and Technical Knowledge & Application. (More info in our handbook)

In this role you will be primarily focused on issue management, both in defining a process for long-term success and leading our teams through coordination and resolution of large scale customer issues or escalations, when needed. The broad scope of our product, both in feature set and delivery mechanisms, adds to the complexity in managing customer-impacting changes to our product. You will drive the development of this cross-department process while also acting as the long-term owner for the process.

While collaborating on processes will be a major area of focus for this role, we don’t expect that to take up 100% of your time. Your remaining time will be spent on supporting cross-functional projects that span the Product, Engineering, Support, and Customer Success teams. We see opportunities to improve our collaboration and efficiency on these complex cross-department efforts and having a TPM act as facilitator and guide would be beneficial. 

What You’ll Do  

• Manage and collaborate on key initiatives with stakeholders and leadership on projects that reach across Product, Engineering, and Customer Success. Drive accountability ensuring all program objectives are met.
• Collaborate with cross-functional stakeholders and internal customers to determine improvements to the existing escalation process. Continue to iterate as our product space broadens and complexity increases. 
• Guide teams through escalation processes as needed. Act as the calm center of focus for the team; help teams through challenging moments while ensuring that we are reaching the right outcomes for our customers. 
• Refine and optimize division processes improving overall efficiency and execution of the division.
• Gather inputs and feedback and suggest improvements to our Product Process, and operational model within the Product division.
• Identify and coordinate the interdependencies among programs, products and other critical initiatives.
• Provide insight and suggestions to improving product process and operations, in collaboration with cross functional stakeholders.
• Research and recommend solutions to Product division concerns and blockers.
• Build trust with direct stakeholders.
• Examine risks associated with programs/processes and prioritize risks accordingly.
• Collaborate on operational strategy and direction with organizational stakeholders; Oversee project planning and management.
• Communicate successfully within the project team and at multiple levels of management, building trust across the organization.
• Develop and guide deployment plans and communication with partners.

What You’ll Bring 

• Experience crafting and executing on cross functional process improvements, including capturing and redefining requirements into impactful work items.
• Experience working across Product, Engineering, and Customer Success functions.
• Experience driving initiatives according to plan and timelines.
• Prioritize effectively and multitask efficiently.
• Proven track record of successful collaboration with internal and external partners.
• Experience influencing others without having direct management authority and motivating them to successfully complete tasks within required timelines.
• Risk analysis and problem-solving skills.
• Excellent written and verbal communication skills, building relationships with partners.

About the team

The Technical Program Management function is fairly new to GitLab; over the last year we’ve built out the team, developed relationships with stakeholders across the organization, and implemented new systems and processes to improve efficiency. We are excited to expand the team and bring new ideas about Technical Program Management to GitLab!

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

What You’ll Do  

• Support day-to-day administration of the company’s equity programs, including processing new equity awards, exercises, cancellations and repurchases.
• Maintain data in Equity Edge Online/E*TRADE online database to ensure accuracy of participant information.
• Respond to employee inquiries regarding equity programs and education while providing excellent service to plan participants at all levels.
• Collaborate with PeopleOperations, Legal and Payroll teams on equity related items as needed.
• Prepare reports for internal partners and respond to ad hoc data requests.
• Assist with development and delivery of employee trainings and communications.
• Will assist in the future with preparation and filing of Section 16 reports (Form 3, 4 and 5) and tracking of executive 10b5-1 plans.
• Lead role in setting up and administering ESPP plans, if applicable, including enrollment, contribution changes and semi-annual purchases.
• Responsible for the tracking and reporting of 83-B information and reporting requirements.
• Owns responsibility for ensuring compliance with US and international tax laws regarding equity incentive.

What You’ll Bring 

• Considered a specialist in the field within the function.
• Demonstrates an ability to coordinate multiple projects simultaneously.
• A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
• Demonstrates further technical development and a track record of project success.
• 3-5 years of relevant equity administration experience on the Equity Edge Online/E*TRADE platform.
• Experience with both Option and RSU programs.
• Familiarity with U.S. federal and state taxation relating to equity compensation.
• Familiarity with International tax law relating to equity programs.
• Strong analytical, communication and organization skills.
• Prior responsibility working with Big 4 CPA firms in connection with audits.
• Sensitivity to employee privacy laws such as GDPR and ability to maintain strict confidentiality.
• Ability to interact with employees at all levels.
• Experience with international stock options and equity grants.
• CEP Level II Completion (or in process of obtaining CEP Level II).
• Experience with Online systems.
• Ability to use GitLab

GitLab is successfully partnering with top cloud and LLM providers, including Amazon Web Services and Google Cloud Platform, to meet our customers needs and to continue to deliver on their success. We are looking for an experienced and full-stack marketer to support these relationships by driving and delivering on a co-marketing strategy. This work will include working with our partners’ marketing and sales teams, as well as cross-functionally at GitLab, to create messaging, content, campaigns, programs, and events that build awareness around the partnerships and drive pipeline.

What You’ll Do 

• Messaging and Positioning: Partner to develop internal and external-facing better together messaging that delivers on the strengths, key differentiators, and customer value of our partnerships.
• Content: Drive the creation of relevant partnership content, including joint customer success stories, blog posts, whitepapers, and webinars, .
• Event Planning and Execution: Conceptualize and manage partnership presence and activation at owned and third-party events. 
• Integrated Campaigns: Develop and manage marketing campaigns that drive awareness of our partnerships and contribute to marketing pipeline. 
• Collaboration: Be the face of partner marketing, building strong and productive relationships with our partner marketing and sales organizations, and GitLab colleagues.

What You’ll Bring

• 10+ years enterprise software marketing experience, ideally working with software partners. 
• Product marketing or product management experience is required. 
• Understanding of Agile and DevOps methodologies across the entire Software Development Lifecycle, especially in large enterprise environments.
• Excellent communication and writing skills, and the ability to distill down complex ideas in a variety of mediums (including content, decks, meetings). 
• Able to coordinate across many teams and iterate and deliver in a fast-moving startup environment.
• Proven experience being self-directed and working with minimal supervision.
• Data-driven, use data to measure results and inform decision making and strategy development.
• Experience managing marketing budgets and allocating resources across tactics.
• High EQ and an excellent relationship builder, with the ability to secure resources and get buy-in from stakeholders.
• You share our values and work according to those values.
• Ability to travel if needed and comply with the company’s travel policy.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

We are seeking a detail-oriented and experienced Security Compliance Engineer to lead our FedRAMP compliance efforts. The ideal candidate will have a strong background in cybersecurity and compliance, with specific expertise in achieving and maintaining security certifications like FedRAMP. This role will be critical in ensuring our cloud services meet the stringent security requirements set by the Federal Risk and Authorization Management Program (FedRAMP).

As an Intermediate Security Compliance Engineer, it will be your goal to advance customer trust and execute the security compliance roadmap to achieve results for customers. This role will be directly supporting the GitLab Dedicated for Government SaaS offering, FIPS-compliant software releases, as well as maturing GitLab’s compliance posture across our self-managed offerings and GitLab Inc. as a whole. 

Relevant Links:

• Security Compliance (Dedicated Markets) Team
• GitLab FedRAMP Authorization Program

What you’ll do  

• Support the development, implementation, and management of our FedRAMP compliance program, ensuring all cloud services meet or exceed FedRAMP requirements.
• Coordinate and manage the entire FedRAMP lifecycle, including initial assessment, authorization, continuous monitoring, and reauthorization processes.
• Work closely with internal teams, including IT, security, and development, to integrate FedRAMP requirements into the organization’s operations and technology stack.
• Develop and maintain comprehensive documentation, including System Security Plans (SSP), policies, procedures, and controls, to support FedRAMP compliance initiatives.
• Automate and maintain the plan of action & milestones (POA&M) and other continuous monitoring requirements.
• Conduct regular security assessments and audits to ensure continuous compliance with FedRAMP and other relevant standards.
• Monitor and analyze changes in FedRAMP requirements and guidelines, ensuring the organization remains compliant with the latest updates.
• Provide training and guidance to internal teams on FedRAMP-related topics, fostering a culture of compliance and security awareness.
• Act as the primary point of contact for FedRAMP-related inquiries and coordination with external auditors and assessors.
• Prepare and present compliance reports to senior management and stakeholders, highlighting the status of FedRAMP initiatives and any areas requiring attention.

What you’ll bring:

• Proof of U.S. citizenship and residency.
• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field; or equivalent experience in a related field.
• Minimum of 3 years of experience in security compliance or governance, risk, and compliance (GRC), preferably supporting U.S. public sector security authorizations.
• The candidate must be a U.S. citizen located within the continental U.S.
• Knowledge of FedRAMP, CMMC, NIST 800-53, NIST RMF, FISMA, or similar.
• Familiarity with cloud hyperscalers services and how they work (e.g. AWS, GCP, etc.).
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with internal teams, auditors, customers, and regulatory bodies.
• Relevant certifications such as CISSP, CISM, CISA, or similar are highly desirable.
• Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.

About the team

The Security Compliance (Dedicated Markets) team works very closely with the Security Compliance (Commercial) team and is part of the Security Assurance department within the Security division. This team enables results for customers by ensuring compliance is a sales enabler. We work cross-functionally within Security and have strong relationships with Product, Engineering, and Sales.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-JM1

An overview of this role

Whether you're an intermediate engineer with strong threat intelligence experience or a seasoned senior, we're looking for our first dedicated Threat Intelligence Engineer. You'll be joining a program in its early stages, built on a solid foundation by current members of our Security Operations team.

Your mission will be to provide actionable intelligence that empowers GitLab to make informed, proactive decisions about security. We want to get in front of threats before they materialize - using intelligence to see around corners and anticipate the next attack.

You'll be responsible for monitoring the threat landscape, focusing on identifying the most relevant risks to GitLab. As you analyze these risks and track associated threat actors, you'll build meaningful connections with industry peers, gaining access to timely, unique insights.

As the founding member of this new team, you'll help us refine our processes and iterate towards a more mature threat intelligence program. We've laid the groundwork with reporting templates, metrics for success, tooling, feeds, and industry connections. Now we need you to put this framework into action - uncovering real-world attacks, making attributions, and building a thriving intel-sharing community.

You'll be supported by Security Operations engineers who dedicate a portion of their time to threat intelligence. We'll encourage you to collaborate across security, infrastructure, and product teams to help keep our customers, platform, and organization secure.

If you're excited about shaping the future of threat intelligence at GitLab, we want to hear from you!

What You’ll Do  

• Monitor the threat landscape, identifying and analyzing the risks most relevant to GitLab.
• Deliver actionable intelligence via recurring Threat Insights and ad-hoc Flash Reports.
• Collaborate on Threat Actor Tracking, helping us stay one step ahead of our top threats.
• Collaborate on Purple Team Flash Operations, where emerging threats are turned into collaborative exercises to rapidly improve our defensive capabilities.
• Build meaningful relationships with industry peers, sharing intelligence and collaborating on emerging threats.
• Write code, leverage AI, and build automation to improve process efficiencies on the team.

What You’ll Bring 

• Proven track record of delivering actionable intelligence that has had a meaningful impact on the security of an organization.
• Experience with MITRE ATT&CK framework and its application in threat analysis.
• Experience working with a Threat Intelligence Platform (TIP) and threat feeds.
• Experience researching adversaries using OSINT techniques.
• Ability to automate tasks by writing basic scripts/programs, preferably with Python

• Excellent and professional communication skills (written and verbal) with an ability to articulate complex topics in a clear and concise manner
• Optional but valuable: experience reverse engineering malware
• Optional but valuable: public examples of blogs or open-source work related to threat intelligence

About the team

This role will be the first member on a new team with the Security Operations department. You will report to a Security Manager based out of Australia, who also runs our Red Team.

Security Operations includes SIRT, Trust & Safety, Red Team, and Security Logging.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The Enterprise Sales department is part of GitLab Sales and includes both Large and Public Sector sales teams. The sales field in Enterprise is made up of Major and Strategic Account Executives (MAEs and SAEs) who collaborate closely with their deal team (Inside Sales, Customer Success, Sales Development, Channel & Alliances and more) and work across functions to deliver maximum value to strategic and large prospects and customers throughout their entire journey with GitLab. When thinking about ‘what good looks like’ in this department, refer to your job family, the field competencies, and our GitLab values.

Responsibilities

• Supports GitLab’s strategic large prospects and customers in Texas.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Requirements

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of account management and control
• Work under minimal supervision on complex projects
• Experience selling into large organizations
• Ability to leverage established relationships and proven sales techniques for success
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we’re looking for. If you’re reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

Hiring Process

Additional details about our process can be found here.

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

Midmarket Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ between 100 to 1,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes.

Mid-Market AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations.

What you'll do

• Meet or exceed quota while fostering strong customer relationships
• Articulate the value of GitLab to our Mid Market prospects and customers in the US South West region
• Take ownership of and act as the CEO for the book of business in your territory:
  • Document the buying criteria & process, next steps & owners
  • Build a strong pipeline through a healthy cadence of prospecting activity
  • Prospect and close new business to expand your territory
  • Ensure adoption of our solutions and do your best to avoid churn and contraction
  • Work and collaborate with our Partner ecosystem to drive new business and value for our customers
  • Create an accurate forecast for each quarter against your plan/budget
  • Drive attendance to our events, which you will be part of to further network with current and prospective customers
• Contribute to root cause analyses on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Contribute to documenting improvements in our sales handbook
• Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Master MEDPICC and Command of the Message on all opportunities

What you'll bring

• A true desire to see customers benefit from the investment they make with GitLab
• Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops)
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to travel regularly to meet with customers in person and comply with the company’s travel policy

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

An overview of this role 

We're looking for an experienced Senior or Staff Program Manager to manage and contribute to cross functional initiatives led by the Engineering division of GitLab and will report to the CTO. This the first hire in this role at GitLab so a great opportunity to help build out a new function “zero to one”.

This individual will be responsible for leading key cross functional initiatives across the company focused primarily on the Engineering Division. Work will span from small self-led projects to managing larger initiatives that span contributions from nearly every stage of GitLab.

You’ll contribute directly to the priorities of the Engineering Division and collaborate closely with the Engineering Leadership team.

What you’ll do 

• Independently run small projects overseeing end to end delivery ensuring efficiency and collaboration of impacted stakeholders
• Program Manage larger cross functional initiatives (strategically run out of the Engineering Division) 
• Develop processes to improve efficiency across the division
• Embody our CREDIT values in your work

What you’ll bring

• Prior experience as a Technical Program Manager (TPgM)
• Experience working on technical cross-functional programs at a larger organization
• Attention to detail and strong demonstrated written communication skills
• Ability to learn technical skills including managing our handbook with git
• Ability to independently problem-solve and create strategic relationships across the organization
• Experience collaborating closely with stakeholders across marketing, sales and legal

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application

The Strategic Account Executive role extends the Associate Strategic Account Executive role outlined above. A Strategic Account Executive reports to an Area Sales Manager or Regional Director.

Responsibilities

• Supports GitLab’s strategic large prospects and customers.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Requirements

• • A true desire to see customers benefit from the investment they make with you
  • Able to provide high degree of account management and control
  • Work under minimal supervision on complex projects
  • Experience selling into large organizations
  • Ability to leverage established relationships and proven sales techniques for success
  • Excellent negotiation, presentation and closing skills
  • Preferred experience with Git, Software Development Tools, Application Lifecycle Management
  • You share our values, and work in accordance with those values.
  • Ability to use GitLab
  • Ability to travel if needed and comply with the company’s travel policy

Hiring Process

• 1. Initial Screen - Recruiter

  • Candidates are invited to schedule an interview with the Recruiter.
  • Areas of focus (as defined in GitLab Handbook):
    • Results
    • Collaboration

  2. Initial Interview - Hiring Manager

  • Candidates are invited to schedule an interview with the Hiring Manager.
  • Areas of focus (as defined in GitLab Handbook):
    • Results
    • Operational Excellence - Account Planning & Management
    • Customer Focus - Effective Communication
    • Operational Excellence - Growth Mindset
    • Operational Excellence - Process Discipline
    • Iteration

  3. Mock Presentation - Panel

  • Candidates are invited to schedule a presentation with 3 interviewers from the team.
  • Areas of focus (as defined in GitLab Handbook):
    • Solutions Focus - Consultative approach
    • Solutions Focus - DevOps & Technical Leadership
    • Solutions Focus - Building Trust
    • Customer Focus - Facilitating
    • Customer Focus - Understanding Customer’s Needs
    • Efficiency

  4. Final Interview - Senior Leadership

  • Candidates are invited to schedule an interview with senior leadership.
  • Areas of focus (as defined in GitLab Handbook):
    • Operational Excellence - Resource Orchestration
    • Collaboration
    • Operational Excellence - Growth Mindset
    • Customer Focus - Customer Business Acumen
    • Solutions Focus - Leading with Vision
    • Transparency
    • Diversity inclusion and belonging

#LI-JM2

The Strategic Account Executive role extends the Associate Strategic Account Executive role outlined above. A Strategic Account Executive reports to an Area Sales Manager or Regional Director.

Responsibilities

• Supports GitLab’s strategic large prospects and customers.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Requirements

• • A true desire to see customers benefit from the investment they make with you
  • Able to provide high degree of account management and control
  • Work under minimal supervision on complex projects
  • Experience selling into large organizations
  • Ability to leverage established relationships and proven sales techniques for success
  • Excellent negotiation, presentation and closing skills
  • Preferred experience with Git, Software Development Tools, Application Lifecycle Management
  • You share our values, and work in accordance with those values.
  • Ability to use GitLab
  • Ability to travel if needed and comply with the company’s travel policy

Hiring Process

• 1. Initial Screen - Recruiter

  • Candidates are invited to schedule an interview with the Recruiter.
  • Areas of focus (as defined in GitLab Handbook):
    • Results
    • Collaboration

  2. Initial Interview - Hiring Manager

  • Candidates are invited to schedule an interview with the Hiring Manager.
  • Areas of focus (as defined in GitLab Handbook):
    • Results
    • Operational Excellence - Account Planning & Management
    • Customer Focus - Effective Communication
    • Operational Excellence - Growth Mindset
    • Operational Excellence - Process Discipline
    • Iteration

  3. Mock Presentation - Panel

  • Candidates are invited to schedule a presentation with 3 interviewers from the team.
  • Areas of focus (as defined in GitLab Handbook):
    • Solutions Focus - Consultative approach
    • Solutions Focus - DevOps & Technical Leadership
    • Solutions Focus - Building Trust
    • Customer Focus - Facilitating
    • Customer Focus - Understanding Customer’s Needs
    • Efficiency

  4. Final Interview - Senior Leadership

  • Candidates are invited to schedule an interview with senior leadership.
  • Areas of focus (as defined in GitLab Handbook):
    • Operational Excellence - Resource Orchestration
    • Collaboration
    • Operational Excellence - Growth Mindset
    • Customer Focus - Customer Business Acumen
    • Solutions Focus - Leading with Vision
    • Transparency
    • Diversity inclusion and belonging

#LI-JM2

About the job

The Global Ecosystem Team supports the GitLab Sales organization by developing strategic partnerships with technology partners that expand GitLab’s market reach and help GitLab deliver better customer outcomes. This team is responsible for partnerships with technology resellers, distributors, consulting and systems integration firms, and hyperscaler partners, such as AWS and Google.

This is a global role supporting a team of approximately 50 Ecosystem professionals across 4 major businesses: Americas, EMEA, APJ, and US Public Sector.  

The candidate will work directly with the VP of the Global Ecosystem Team and regional leadership as a trusted advisor. They will be expected to collaborate across several internal teams within GitLab, including Sales, HR, Finance, Legal, Marketing, etc. 

Manager, Ecosystem Strategy & Analytics reports to the Senior Director, GTM Planning & Ecosystem Strategy.

Manager, Ecosystem Strategy & Analytics is a grade 8.

What You'll Do:

• Assist in the development and execution of the Global Partner Ecosystem Strategy by working with Ecosystem leadership and GTM teams 
• Partner with the Global Ecosystem Team to formulate and develop regional/segment/partner program business plans and constantly evolving go-to-market strategies
• Identify opportunities to improve go-to-market efficiencies and lead efforts to scale, align, and invest in the business
• Analyze and present recommendations to Ecosystem Leadership for alignment and investment in the desired state and opportunities for sales productivity improvement
• Developing an understanding of and staying current with the competitive landscape 
• Understand GitLab revenue stack tooling and develop approaches for the Ecosystem team to leverage existing (and future) tooling to support the business 
• Authoring and delivering high-impact presentations and plans to support CRO and internal Sales/Partner events
• Own and execute special projects in support of Ecosystem Leadership priorities 
• Assist with annual Ecosystem planning with Sales Leadership and key GTM Leaders
• Drive quarterly planning with Regional Ecosystem Leaders, providing analytical and strategic support
• Develop and manage executive reporting on key metrics, formulate actionable insights and structure a concise, clear presentation of findings, and prioritize issues as appropriate
• Ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages, communications, and presentations
• Be a trusted advisor to CRO organization leadership with the ability to represent the Global Ecosystem organization in internal and external meetings on occasions

What You'll Bring:

• BA/BS degree
• Demonstrated progressive experience in an analytical role within a technology business. Preference for Partner Strategy, Sales/Channel/Alliances Operations, Business Intelligence/Analytics, Management Consulting, Venture Capital/Private Equity, and/or Investment Banking backgrounds
• Excellent quantitative analytical skills, creativity in problem solving, and a keen business sense
• Ability to think strategically, but also have exceptional attention to detail to drive program management and execution
• Extensive track record of building high-quality and complex spreadsheets, models, and presentations
• Superb analytical skills and technical aptitude
• Experience with SQL, Tableau, and/or similar analytical packages a plus
• SaaS and B2B experience preferred
• Interest in GitLab, and open-source software
• You share our values and work in accordance with those values
• Ability to thrive in a fully remote organization
• Leadership at GitLab
• Ability to use GitLab

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.

The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.

This role provides technical guidance and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to build mindshare and broad use of the GitLab platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.

To learn more, see the Solutions Architect handbook

What you'll do

• Technical expertise: Engage with customers, both onsite and remotely, by providing technical expertise during the pre-sales process. The additional responsibility implies adopting a more mature consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.
• Sales strategy: Collaborate with the sales team to go beyond support to formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.
• Technical guidance: Be the Directly Responsible Individual (DRI) on Technical Close Plans and technical evaluations via POC/POV ownership, technical part of tender/audit support, and workshop design.
• Customer relationships: Build deep relationships with people within customer environments to enable them to be GitLab advocates.
• Customer feedbacks: Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.
• Market knowledge: Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners.
• GitLab knowledge: With comprehensive knowledge of the GitLab platform and associated technologies, educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.
• Growth & Development: Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others.
• Strategic Client Engagement: Run Value Stream Assessments in your account with support of a Senior SA leading the engagement

What you'll bring

• Experience with technical pre-sales or as a professional in the field of information technology
• Experience with modern software development or operations and their associated technologies
• Experience with cloud computing and related technologies and practices
• Understanding of the end-to-end software development lifecycle
• Understanding of continuous integration and continuous deployment
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

• Selected candidates will be invited to schedule a screening call with our Global Recruiters.
• Next, candidates will be invited to schedule a first interview with the SA team Manager.
• Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
• Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
• Candidates may be invited to additional interviews.
• Successful candidates will be made an offer after references are verified.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

The Associate Renewals Manager reports to the Manager, Renewals or Senior Manager, Renewals.

What you’ll do

• Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
• Execute the renewal process to ensure ARR is retained or expanded
• Evaluate license usage and complete the true-up requirements
• Understand and align customer’s business needs and goals to generate renewal quotes
• Provide renewals administration support to Renewals Managers and Account Executives
• Ensure that renewals are closed on a timely basis
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
• Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

What you’ll bring

• Related sales or related customer experience (examples SDR, BDR, Renewals Manager, Customer Success, CSM)
• Fluent/Proficient German language skill 
• Demonstrated progressive experience with B2B software sales
• Experience with subscription GTM approaches for customer success management and renewals
• Effective communicator, strong interpersonal and collaboration skills
• Motivated, driven and results-oriented
• Strong negotiation, presentation and closing skills
• Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
• You share our values, and work in accordance with those values.

Thanks to our Transparency value, you can see what we are working on in our Team page. 

Further information on the role can be found here - https://handbook.gitlab.com/job-families/sales/account-executive/ 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

An overview of this role

Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. 

That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.

Some examples of our projects: 

• A tool to quickly analyze strace output
• Asolution to capture the state of a customer’s serverfor easier troubleshooting
• A tool which turns log files into interactive tables to easily sort and filter columns
• A functionality toChatOpsto make it easier to identify user accounts on GitLab.com

What you’ll do  

• Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
• Collaborate with ourProduct,Development,Infrastructure,Customer SuccessandSalesTeams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
• Create and update documentation based on customer interactions
• Collaborate with Support team members (throughPairing Sessions) and other GitLab team members (for example: as aSupport Stable Counterpart)
• Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
• Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.

What you’ll bring 

• Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution
• Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge)
• Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)
• Experience with Git and CI/CD
• Expertise in writing support content 
• Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
• Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes
• Understand a range of different GitLab implementations, and how service interruptions impact the customer.

About the team

The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineerssolve complex problems togetherand participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. Team members are given the ability to structure their shift the way it best suits their private life while maintaining our ability to address customer issues. 

Thanks to ourTransparencyvalue, you can see what we are working on in ourSupport Teampage. Additionally, you can see our companyroadmapandlistento some of our meetings. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote,asynchronouswork environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home officesupport

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people fromunderrepresented groupsare less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-JM1

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

At GitLab, developers are independent and self-organized individual contributors who work together as a tight team in a remote and agile way.  Most backend developers work on all aspects of GitLab, building features, fixing bugs, and generally improving the application. Senior Backend Engineers at GitLab work on our product. This includes both the open source version of GitLab, the enterprise editions, and the GitLab.com service as well. They work with peers on teams dedicated to areas of the product. They work together with product managers, designers, and frontend engineers to solve common goals.

Gitaly is the Git data storage tier of GitLab, providing a reliable, secure and fast distributed Git data store over gRPC. For more information about Gitaly, see the team’s Direction page. 

Gitaly’s high-availability storage requires developers who understand distributed storage systems, their management, observability and availability. Cluster team contributes features, fixes bugs and improves performance of this software stack.

Currently, we're building a new distributed cluster solution and improvements to our Disaster Recovery readiness.

Responsibilities

Within the Gitaly team specifically, in this role, you will:

• Participate in architectural discussions and decisions surrounding Gitaly.
• Design RPC interfaces for the Gitaly service.
• Scope, estimate and describe tasks to reach the team’s goals.
• Develop Gitaly in accordance with the product’s goals.
• Instrument, monitor and profile Gitaly in the production environment.
• Build dashboards and alerts to monitor the health of your services.
• Conduct acceptance testing of the features you’ve built.
• Educate all team members on best practices relating to high availability.

• Participate in architectural discussions and decisions surrounding Gitaly.
• Write performant, maintainable, and elegant code and peer review others’ code.
• Be positive and solution-oriented.
• Constantly improve the quality & security of the product.
• Take initiative in improving the software in small or large ways to address pain points in your own experience as a developer.
• Qualify developers for hiring.
• Respond to user emergencies, platform alerts and support requests, including regular on-call duties.

Requirements

• Mandatory: proven professional experience building, debugging, optimizing software in large-scale, high-volume environments.
• Mandatory: proven professional experience writing and testing high-quality code.
• Mandatory: a good understanding of building instrumented, observable software systems.
• Highly desirable: proven professional experience writing and testing quality code in Go.
• Highly desirable: a good understanding of git’s internal data structures or experience running git servers.
• Highly desirable: experience with gRPC.
• Highly desirable: willingness to learn Ruby.
• Highly desirable: experience running highly-available systems in production environments.
• You share our values, and work in accordance with those values.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply!

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.