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GitLab


GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity. We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.



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GitLab is hiring a Remote Sr. Frontend Engineer, Verify:Testing

GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

This Frontend Engineer position for the Verify:Testing group is 100% remote.

A brief overview:

GitLab is building an open source, single application for the entire DevOps lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

At GitLab, we live and breathe open source principles. This means our entirehandbookis online, and with a few clicks you can find the details offuture releasesand an overview of theproduct visionyou’d contribute to when working here.

As a frontend engineer at GitLab, you will be responsible for implementing and improving frontend features in the GitLab product. The work you’ll be overseeing will be impactful and highly visible to millions of our users across the globe. 

Why should you apply for this team?

The goal of theVerify:Testingteam is to provide automated testing integration into the GitLab CI workflow so that users can more easily utilize unit tests, code coverage, accessibility testing, and performance testing. Our goal is to surface actionable insights from these tests to all members of the team from developers and testers to team leads and VPs.

As the "user-facing side" of the testing group you will collaborate with the backend engineers in our group as well as having frequent opportunities to work with other groups within Verify, including Product and Design colleagues. We receive constant feedback from real users, both internal and external.

Some of the work the team has been doing which may give you more insight into the position is:

  1. Enforce Code Coverage for Merge
  2. Test History for MRs and Pipelines MVC
  3. Code Coverage Data for Groups

What you can expect in a Frontend Engineer role at GitLab:

  • Develop features and improvements to the GitLab product in a secure, well-tested, and performant way
  • Work with Product Management and other stakeholders (Backend, UX, etc.) to iterate on new features within the GitLab product.
  • Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
  • Confidently ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
  • You'll help improve the overall experience of our product through improving the quality of the Frontend features both in yourgroupand features that benefit other groups.
  • You’ll help identify areas of improvements in the code base, both specific to yourgroupand outside your group (eg. component library) and help contribute to make it better
  • You’ll learn, collaborate and teach other Frontend Engineers. Everyone can contribute something new to the team regardless of how long they’ve been in the industry.
  • You’ll fix prioritized issues from the issue tracker. These are typically bugs listed in a GitLab issue with an attached severity and priority label.
  • You’ll contribute to and follow our workflow process, alongside the rest of the Frontend Engineers and the GitLab community as a whole.

You should apply if you meet the following requirements:

  • Professional experience with VueJS or another modern JavaScript web framework (React, Angular, Ember, etc)
  • Experience with writing automated tests (eg. Jest, Karma, Jasmine, Mocha, AVA, tape)
  • A solid understanding of core web and browser concepts (eg. how the browser parses and constructs a web page)
  • A solid understanding of semantic HTML, CSS, and core JavaScript concepts.
  • Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
  • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
  • Comfort working in a highly agile, intensely iterative software development process
  • Positive and solution-oriented mindset
  • An inclination towards communication, inclusion, and visibility
  • Self-motivated and self-managing, with strong organizational skills.
  • Demonstrated ability to work closely with other parts of the organization
  • Share our values, and work in accordance with those values
  • Ability to thrive in a fully remote organization
  • Ability to use GitLab

Nice to have:

  • Working knowledge of Ruby on Rails, Haml, or GraphQL
  • Experience with the GitLab product as a user or contributor
  • Product company experience
  • Experience working with a remote team
  • Enterprise software company experience
  • Developer platform/tool industry experience
  • Experience working with a global or otherwise multicultural team
  • Domain knowledge relevant to the product stage in which you are looking to join (eg. someone with CI/CD experience applying for the Verify & Release team)

Frontend Engineer Performance Indicators


Frontend Engineers have the following job-family performance indicators.

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

Our hiring process for this position typically follows four stages. The details of this process and our leveling structure can be found on our job family page.

 

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GitLab is hiring a Remote Technical Writer / Sr Technical Writer

GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

This Technical Writer or Senior Technical Writer position is 100% remote.

It’s an exciting time to join our team. We're one of the world’s largest all-remote companies, and we've been intentionally building our culture this way from the start. With more than 1,200 team members in 65+ countries, GitLab is a place where you can contribute from almost anywhere. We are an ambitious, productive team that embraces a set of shared ​values​ in everything we do.

As a Technical Writer at GitLab, you will be responsible for ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use.

We are looking for great writers with strong technical proficiencies to help our users succeed with our rapidly evolving suite of DevOps tools.

We are incredibly proud of the culture here at GitLab. Some of the benefits you’ll receive vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. You can also expect stock options and a competitive salary. Our compensation calculator will be shared with selected candidates before any interview.

Diversity, Inclusion, and Belonging (DIB) are fundamental to the success of GitLab. We want to infuse DIB in every way possible and in all that we do. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best. With more than 100,000 organizations using GitLab, our goal is to have a team that is representative of our users.

What you'll do in this role

You will: 

  • Continuously improve GitLab’s documentation content in collaboration with engineers, product managers, and others.
  • Review and edit content for all new and enhanced features.
  • Produce content for using GitLab features, including contextual content that clarifies why and when a user might use a feature or workflow.
  • Help developers and other members of the community who have documentation-related questions.
  • Identify and address content gaps or the need for additional media such as diagrams or videos.
  • Participate in reviews and revamps of section or page content and structure.
  • Help review and triage incoming suggestions, corrections, and other content from the GitLab community.
  • Help create and review UI text, such as field labels and error messages, in our product.
  • Improve the GitLab documentation site features and user experience in collaboration with engineers and other technical writers. These efforts might include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.
  • Contribute to the improvement of team process and style, as well as cross-functional efforts.

Senior Technical Writers will: 

  • Plan and complete large content initiatives, such as section reviews and revamps.
  • Plan and lead documentation site feature enhancement initiatives, and work with UX Researchers and Product Designers to identify contextual content and documentation opportunities in the product.
  • Participate in the hiring process.
  • Mentor newly hired technical writers, lead projects when pairing with other technical writers, and plan new cross-functional efforts.

You should apply if you have:

  • Experience writing, editing, researching, and planning software documentation.
  • Excellent skills in grammar, minimalist documentation design, and effective information architecture.
  • Great teaching skills that translate into amazing written work.
  • Experience using the Linux shell, command-line Git, HTML/CSS, and/or at least one programming language (does not have to be in a professional context).
  • Experience using static site generators and managing docs as code.
  • Experience with some of the following:
    • Using or documenting DevOps tools
    • JavaScript and intermediate front-end development
    • Advanced programming or other technical experience
    • Using GitLab
    • A rapidly scaling start-up environment
    • Remote work; especially in collaboration with others across countries and time zones

If applying to a Senior role, you should have:

  • Extensive experience as a technical writer.
  • Experience producing documentation for a variety of products and services.
  • Some experience planning and leading major initiatives, such as the launch of new documentation resources, large-scale documentation reviews and revamps, and cross-functional initiatives.
  • Experience with static site generators, managing docs as code, and the nuances of differing markup standards and rendering engines.
  • Experience establishing processes used by teams across an organization in support of documentation.
  • Demonstrated use of data in evidenced-based decision making.
  • Experience with DevOps tools and some degree of frontend or backend engineering.
  • Excitement about our values of collaboration, results, efficiency, diversity, iteration, and transparency.
  • Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

Our hiring process for this Technical Writer position typically follows five stages. The details of this process can be found within our job family page.

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GitLab is hiring a Remote Fullstack Engineer - Product Analytics

GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.


Thank you for your interest in GitLab! It’s an exciting time to join our team. We're the world’s largestall-remote company,and we've been intentionally building our culture this way from the start. With more than 1,200 team members in 65+ countries, GitLab is a place where you can contribute from almost anywhere. We are an ambitious, productive team that embraces a set ofshared ​values​ in everything we do. 


All of our positions are 100% remote.


A brief overview of the GitLabIncubation Department:

The Incubation Engineering Department within the Engineering Division focuses on projects that are pre-Product/Market fit. The projects they work on align with the term "new markets" from one of our product investment types. They are ideas that may contribute to our revenue in 3-5 years time. Their focus should be to move fast, ship, get feedback, and iterate. But first they've got to get from 0 to 1 and get something shipped.


Senior/Staff Fullstack Engineer : Product Analytics (Incubation Engineering)


 

Those in Single Engineer Groups (SEG) at GitLab work in the engineering department to initiate a planned or minimal maturity category into the GitLab project.  

At GitLab, we believe in the power of a single engineer to accomplish amazing feats. Many open source projects started with a single engineer’s decision to build around a problem they personally experienced. For instance, Continuous Integration by DZ and GitLab Runner by Kamil. In single engineer groups, we create room for this energy.

We can guarantee a higher rate of success by incubating ideas inside our larger organization and existing code base while limiting the negative aspects of friction that come from a larger organization. A few benefits of SEG include:

  1. There are lots of decisions to be made, which happen more effectively in a single brain.
  2. There is not enough code for multiple people to work on without running into merge conflicts.
  3. Starting work earlier allows for more time for other people to contribute. We need to have a head start many years ahead of commercialization.

This Senior/Staff Fullstack Engineer  will be working in the Product Analytics SEG.

Responsibilities

  • Develop features and improvements in a secure, well-tested, and performant way
  • Work closely with company leadership to guide GitLab’s entry into the market represented by the SEG
  • Interact with community members and help drive initial user adoption
  • Develop strategies for scaling beyond the Incubation phase
  • Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
  • Regularly demonstrate progress to stake holders

Requirements

  • You meet the requirements for a Senior Backend Engineer (or above)
  • You bring strong technical skills and an ability to work across backend, frontend, and infrastructure management code. Experience with Ruby/Rails or Go, Terraform/IaC, and Vue.js are particularly relevant given GitLab’s current tech stack
  • You demonstrate a desire to work in a “startup within a startup” with a broad scope of ownership and high degree of autonomy.
  • You must be excited about the ability to work independently, or have prior success in a similar "incubation" model
  • You understand the competitive landscape and market opportunities in this domain
  • You are comfortable with changing direction based on stakeholder feedback and market conditions
  • You're passionate about great UX 
  • You have a background in building scalable services 

You'll stand out if you bring experience in

  • Being a prior company technical cofounder
  • Being an early contributor to a successful open source project
  • Working successfully on a prior single-engineer group
  • Extensive familiarity with the GitLab project and application
  • Working with people around the globe
  • Have distributed systems experience

Theculturehere at GitLab is something we’re incredibly proud of. Some of thebenefitsyou’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually -- instead, we focus on your results. You can work the hours you choose, enabled by ourasynchronous approachto communication. You can also expect stock options and a competitive salary. Our compensation calculator will be shared with selected candidates before any interview.

Diversity, Inclusion, and Belonging (DIB) are fundamental to the success of GitLab. We want to infuse DIB in every way possible and in all that we do. We strive to create a transparent environment where all team members around the world feel that their voices are heard and welcomed. We also aim to be a place where people can show up as their full selves each day and contribute their best. With more than 100,000 organizations using GitLab, our goal is to have a team that is representative of our users.

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GitLab is hiring a Remote Senior Product Manager

GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

 
This position is remote based. Please note that the openings listed in this posting will be updated periodically as roles are opened or closed. 
 
We're looking for Product Managers that can help us work on the future of developer tools. This post is our general inquiry post and will result in a resume review and if appropriate a follow up conversation to help target your application to a specific role.
 
We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe deploying your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
 
We know there are a million things we can and want to improve about GitLab's support for DevOps workflows. It'll be your job to work out what we are going to do and how.
 
We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

We recommend looking at our company page, the product handbook, and our product categories to get started.

Responsibilities

  • Drive the product in the right direction
    • Build an effective roadmap to prioritize important features properly
    • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
    • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
    • Consider the business impact, ROI, and other implications when taking important decisions
  • Take an active role in defining the future
  • Manage the product lifecycle end-to-end
    • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
    • Be the voice of the customer and the subject-matter expert for your group
    • Contribute to documentation, blog posts, demos, and marketing materials for product features
    • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
    • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
  • Engage with stakeholders in two-way communication
    • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
    • Talk to customers and engage with the community regularly
    • Engage with analysts on briefings and product evaluations
    • Work with the entire Product team to share improvements and best practices

You are not (solely) responsible for:

  • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
  • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
  • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you

 General Requirements:

  • Experience in Product Management
  • Understanding of Git and Git workflows
  • Knowledge of the DevOps tool market
  • Strong technically: you understand how software is built, packaged, deployed and operated
  • Passion for design and usability
  • Highly independent and pragmatic
  • Excellent proficiency in English
  • You enjoy working all-remote
  • You share our values, and work in accordance with those values
  • Strong understanding of DevOps and cloud-native application architectures, deployment and operations
  • Bonus points: significant experience building successful DevOps tools
  • Bonus points: experience with GitLab
  • Bonus points: experience in working with open source projects 

Current Openings and Additional Requirements:

Create (Source Code)

We're looking for a Product Manager that can help us work on the future of developer tools. Specifically, building out our lovable support for GitLab by driving strategy around git, source code management, code review, and the developer experience.

Requirements:

  • Strong understanding of Git and Git workflows
  • Knowledge of the developer tool space and workflows
  • Practical understanding of source code management tools such as GitHub, Phabricator, or Gerrit

We're looking for a Product Manager that can help us work on the future of DevOps tools; specifically, building out continuous integration (CI), code quality analysis, micro-service testing, usability testing, and more.

Requirements:

  • Strong understanding of DevOps, CI/CD, and Release Automation
  • Practical understanding of container technologies including Docker and Kubernetes

We're looking for a Product Manager to drive the strategy for GitLab as a platform. Ecosystem's goal is to make integrating with, extending the functionality of, or contributing to GitLab accessible to all of our users.

  • Experience building products where developers and 3rd party systems are the primary customers
  • Familiarity with technologies that facilitate system integration including SDKs, APIs and Webhooks
  • Understanding of the DevOps lifecycle tools and integrations is a plus
  • First-hand experience in software engineering and architecture

We're looking for a Product Manager that can help us work on the future of developer tools. Specifically, building out our lovable support for GitLab by driving strategy to help organizations prosper with workspace functionality that enables them to manage Gitlab for their organization.

Requirements:

  • Understanding of permissions and separation of duties
  • Knowledge of the Authentication and Authorization space, such as: SAML, LDAP, OAuth, IdAAS, SSO, SCIM

We're looking for a Product Manager that can help us work on the future of developer tools. Specifically, building out our lovable support for GitLab by driving strategy to help organizations prosper with Observability and Value Stream Analytics. This role takes advantage of the GitLab's end-to-end DevOps platform and help our users understand the efficiency of their DevOps processes and identify bottlenecks and waste as well as learn best practices from high performing teams.

Requirements:

  • Strong understanding of DevOps and cloud-native application development
  • Understanding of Analytics and Metrics

We're looking for a Product Manager to improve our disaster recovery, global performance, and backup and restore capabilities. GitLab is a business-critical application and keeping GitLab available even when things go wrong is critical to the success of our customers. Your goal is to build robust, scalable and easy to use solutions that help systems administrators stay within their business continuity targets (RTO and RPO) and to ensure that GitLab's users have a great user experience wherever they are located.

Requirements

  • Experience building business-critical applications, such as backup solutions, disaster recovery, highly-available systems.
  • Excellent communication skills and the ability to translate complex requirements into actionable iterations
  • Demonstrated ability to work in a cross-functional team
  • Experience in agile best practices is a plus

Relevant Links

Hiring Process

  • Selected candidates will be invited to schedule ascreening callwith our Global Recruiters
  • Next, selected candidates will be invited to schedule a first interview with a Group Manager, Product
  • Candidates will then be invited to schedule an interview with an Engineering Manager
  • Candidates will then be invited to schedule a Deep Dive interview with a Senior or Principal Product Manager
  • Finally, selected candidates will be invited to interview with a Director or Sr. Director, Product
  • Candidates may be asked to meet with additional team members at the manager's discretion
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+30d

Support Engineer (AMER)

GitLabRemote, Americas
laravelgitc++linux

GitLab is hiring a Remote Support Engineer (AMER)

GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

 


A brief overview of the GitLab Customer Support department:

The GitLab Customer Support Departmentis a100+ person globally distributed teamthat consists of Support Engineering, Support Operations, and Support Management

The GitLab Support Team provides technical support to GitLab Saas and Self-Managed customers.


Blogs about working in Customer Support @ GitLab:


Support Engineer


Support Engineering at GitLab isn’t just a title - those who occupy this role are embedded within the Engineering department and truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. That’s not all though - you’d equally be invited to improve our documentation, help build out more efficient support processes in our issue tracker, and dive into the cutting edge technologies that will define how we will do work tomorrow. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.

You should apply if:

  • you're a natural communicator and delight in using those skills to help others.
  • you love exploring new technologies and figuring things out the hard way.
  • you’ve got 2+ years of experience in a support or other service-oriented customer facing role.
  • within the last 5 years, you've worked at one company for at least 2 years.
  • you have experience writing support content.
  • you’re experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.
  • you have experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
  • you're comfortable using support platforms such as Zendesk and Salesforce.
  • you’re able to communicate complex technical topics to customers and coworkers of varying technical skill levels.
  • you’re experienced with some of the following: Linux, Git, CI/CD, MVC frameworks (Rails,Django, Laravel or others).

We typically follow this hiring process for Support Engineers. 

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GitLab is hiring a Remote Engineering Manager, Reliability

GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

The Manager, Engineering (Reliability) leads an engineering team composed of SREs that is relentlessly focused on the reliability of GitLab's SaaS offerings. They see the team as their product. They emphasize building a world-class team and putting them in the optimal position to succeed. They own the delivery of product commitments and they are always looking to improve the productivity of their team. They must also coordinate across departments to accomplish collaborative goals.

The Manager, Infrastructure is a grade 8.

  • Recruit and retain an incredible team that lives our values
  • Improve the happiness and productivity of the team
  • Own Incident Response, Change Management, and Observability
  • Hold regular 1:1's with team members
  • Manage agile projects
  • Work across departments within engineering to improve the quality, security, and performance of the product
  • 2-5 years managing software engineering, SRE, DevOps, or similar teams
  • Experience operating a consumer scale platform
  • Experience with management of a globally-dispersed team
  • Computer science education or equivalent experience
  • Interest in open source and developer tools
  • Exquisite communication skills
  • Management at GitLab
  • Online community participation
  • Remote work experience
  • Startup experience
  • Significant open source contributions

Manager, Engineering (Infrastructure), have the following job-family performance indicators:

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