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GitLab


GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity. We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.



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GitLab is hiring a Remote Customer Success Manager, France

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.

Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.

What you'll do

  • Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
  • Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
  • Understand the customer journey and be able to guide them on future adoption
  • Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
  • Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
  • Remain knowledgeable and up-to-date on GitLab releases

What you'll bring

  • Understanding of Git and typical branching strategies
  • Knowledge of software development lifecycle and development pipeline
  • Understanding of continuous integration, continuous deployment, DevSecOps
  • Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
  • Experience partnering with customers to define and achieve business outcomes
  • Familiarity working with customers of sizes relevant to the assigned segment
  • Exceptional verbal, written, organizational, presentation, and communications skills
  • Detailed oriented and analytical
  • Strong team player but self-starter
  • Project management experience & skills
  • Strong technical, analytic, and problem-solving skills
  • Alignment with our values, and willingness to work in accordance with those values
  • Willingness to travel if needed and comply with the company’s travel policy

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.


Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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GitLab is hiring a Remote Director of Customer Success Management, Americas

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

Director of Customer Success

The Director of Customer Success reports to the VP of Customer Success.

Director of Customer Success Job Grade

The Director of Customer Success is a job grade level 10.

Director of Customer Success Responsibilities

  • Extends the Senior Manager, CSM responsibilities
  • Set the overall vision and strategic plan for the Enterprise Customer Success Account Management organization, focusing on driving product adoption, leading customer outcomes, and experiences, and driving growth through gross renewals and net retention improvements
  • Architect the post-sales customer experience and lifecycle by building a world-class customer success management practice and organization
  • Partner with the Sales, Product, Engineering, Support, and Operations teams to deliver the best possible customer experience
  • Drive customer outcomes, product adoption, and customer experience
    • Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
    • Increase product adoption and drive new business growth through greater advocacy and referenceability
  • Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
  • Develop company-wide customer success motion integrating processes, content and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc)
  • Proven ability to develop strategies, translate them into initiatives and track successful delivery
  • Build and lead world-class Customer Success Management team:
    • Recruit and develop a high performing team
    • Foster collaboration within the GitLab team and across customer stakeholders (i.e., technical, management and executives)
    • Lead enablement and operational practices to track and improve the performance of the teams and individuals
  • Work closely with the Sales management and regional directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)
  • Drive account growth goals:
    • Expand GitLab product and license adoption, setting up expansion opportunities
    • Influence future lifetime value through higher product adoption, customer satisfaction/advocacy, and referenceability
  • Be an inspirational role model by challenging and maximizing the team strengths and aligning their efforts to the mission, vision, and organizational strategy
  • Address escalated customer issues with speed and urgency, orchestrating resources across the company as appropriate
  • Build a world-class post-sales organization by implementing technology and processes
  • This role is focused on customer success management and is not a technical support-related role

Director of Customer Success

  • Extends the Manager, CSM requirements
  • Demonstrated progressive experience leading customer success managers, account management or sales teams with team sizes of 30 people+
  • Demonstrated progressive experience leading managers of customer success teams in a SaaS or subscription enterprise software company
  • Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies

 

How GitLab will support you

 

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people fromunderrepresented groupsare less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.


Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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GitLab is hiring a Remote Manager, Customer Success Managers, NEUR & SEUR

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.

Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.

What you'll do

  • Mentor and enable the team to exceed company growth and retention forecasts
  • Work with the Customer Success Director to help establish and manage goals and responsibilities for CSMs
  • Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals)
  • Ensure the CSMs exceed GitLab expectations in core knowledge, communication, and execution
  • Challenge the team and yourself to learn and grow as trusted advisors to customers continually
  • Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development, providing timely feedback and development assistance
  • Manage resource assignments and staffing levels, including recruitment as needed
  • Identify and implement improvements to the processes and tools used
  • Develop senior-level relationships with customers
  • Partner with other team leaders to ensure the customer is supported in times of escalation
  • Develop strong relationships with Engineering and Product to ensure cohesion and shared understanding of goals, initiatives
  • Oversee initiatives set forth in OKRs
  • Work together with the other managers to execute strategies and vision with the Director
  • Represent GitLab leadership and reflect our GitLab values in internal and external interactions

What you'll bring

  • Proven track record in software/technology sales, consulting or customer success
  • Proven experience leading teams, driving software adoption, and building and scaling customer success management practices
  • Experience with software development lifecycle processes and tools as well as agile and/or DevOps practices
  • Knowledgeable with cloud/container technologies (e.g., Kubernetes, Docker), application security (SAST, DAST) and/or cloud deployment models (AWS, GCP, Azure) is a plus
  • Proven ability to develop strategies, translate them into initiatives and track successful delivery
  • Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies
  • Possession of a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
  • Demonstration of operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
  • Ability to collaborate across the organization and with external stakeholders
  • Experience successfully working with senior executives (VP/CxO)
  • Holds strong operational skills that will drive organizational efficiencies and customer satisfaction
  • Comfortable giving and receiving positive and constructive feedback
  • Ability to connect technology with measurable business value
  • Strategic thinking about business, products, and technical challenges

How GitLab will support you

Hiring process

  • Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

    Recruiter Screening

    Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.

    Hiring Manager Interview

    The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join.

    Peer Interview

    The peer interview is conducted by an individual contributor who is a member of the team the candidate is applying to join. Peer interviewers are selected by the hiring manager. 

    Panel Interview

    The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format:

    • Live demonstration based on the guidance provided ahead of the interview by the recruiter
    • General discussion and questions from the panel

    Executive Interview

    Conducted by the VP of Custumer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview.

    Reference and Background Check

    Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete reference checks and a background check.

    Additional details about our process can be found on our hiring page.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.


Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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GitLab is hiring a Remote Machine Learning Engineer, AI Powered: Custom Models

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

An overview of this role

The Custom Models team is responsible for allowing customers to deploy and customize the outputs of Generative AI models and fine-tune models for use within the GitLab product and beyond. They will work collaboratively with numerous teams to ensure a complete lifecycle of assessing models, fine-tuning models, evaluating models, storing models, deploying models, implementing models as underlying engines behind AI agents, and protecting these models through means of various hosting techniques.

Why us? This isn't just a job; it's your chance to shape the future of AI at GitLab. Your expertise in backend development will be critical to your success. Ready to dive into the future of AI at GitLab? Apply now! We're excited to meet potential candidates like you and welcome a new star to our team. Let's shape the future together!

What you’ll do  

  • Develop improvements to models to generate new content using machine learning models in a secure, well-tested, and performant way.
  • Work with highly complex data for feature development using machine learning models.
  • Collaborate with product managers, engineers, and other stakeholders as a machine learning specialist.
  • Advocate for improvements to product quality, security, and performance.
  • Solve technical problems of moderate scope and complexity.
  • Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale machine-learning environment. Maintain and advocate for these standards through code review.
  • Confidently ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
  • Participate as a reviewer or project maintainer in one or more engineering projects. 
  • Participate in Tier 2 or Tier 3 weekday, weekend, and occasional night on-call rotations to assist with troubleshooting product operations, security operations, and urgent engineering issues.

What you’ll bring 

  • A relevant Master’s degree and 2 or more years of experience in ML or PhD degree with a focus on Machine Learning or Data Science.
  • Professional experience with Python
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
  • Comfort working in a highly agile, intensely iterative software development process
  • Demonstrated ability to onboard and integrate with an organization long-term
  • Positive and solution-oriented mindset
  • Effective communication skills: Regularly achieve consensus with peers, and clear status updates
  • An inclination towards communication, inclusion, and visibility
  • Experience owning a project from concept to production, including proposal, discussion, and execution.
  • Self-motivated and self-managing, with strong organizational skills.
  • Demonstrated ability to work closely with other parts of the organization
  • Share our Values, and work in accordance with those values
  • Ability to thrive in a fully remote organization

Two of more of

  • Professional experience with prompt engineering and Retrieval Augmented Generation (RAG)
  • Experience building, training, and implementing deep learning models. 
  • Experience with a deep learning framework such as PyTorch or TensorFlow
  • Professional experience fine-tuning LLMs
  • Design, construction or operation of MLOps infrastructure

Bonus qualifications

  • Have contributed a Merge Request to GitLab
  • Have contributed to ML open source projects

About the team

The Custom Models team is a new team formed with internal GitLab team members from around the globe. Engineers are primarily located across various European countries, with some distributions in Australia, New Zealand, America, and Canada. This team is growing, and there are currently 7 positions available.

The team works closely with these other teams within the organization:

  • AI Framework

  • MLOps

  • Model Validation

  • Duo Chat

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on ourbenefitsandequity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range
$112,000$240,000 USD

Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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GitLab is hiring a Remote Strategic Enterprise Account Executive - Japan

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

Senior Account Director (Strategic Account Leader) is a grade 8.

This role is 100% remote and candidates must be based in Japan.

  • Responsibilities

    • Supports GitLab’s strategic large prospects, Telco and or Digital Native customers.
    • Provide account leadership and direction in the pre- and post-sales process
    • Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
    • Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
    • Be the voice of the customer by contributing product ideas to our public issue tracker
    • Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
    • Expand knowledge of industry as well as the competitive posture of the company
    • Prepare activity and forecast reports
    • Contribute to root cause analysis on wins/losses.
    • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
    • Assist sales management in conveying customer needs to product managers, and technical support staff
    • Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
    • Develop an account plan to sell to customers based on their business needs.
    • Collaborate with Marketing on marketing strategies.

    Requirements

    • A true desire to see customers benefit from the investment they make with you
    • Able to provide high degree of account management and control
    • Work under minimal supervision on complex projects
    • Experience selling into large organizations
    • Ability to leverage established relationships and proven sales techniques for success
    • Excellent negotiation, presentation and closing skills
    • Preferred experience with Git, Software Development Tools, Application Lifecycle Management
    • You share our values, and work in accordance with those values.
    • Ability to use GitLab
    • Ability to travel if needed and comply with the company’s travel policy

#LI-YP1

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we're looking for. If you're reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.


Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

See more jobs at GitLab

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