An overview of this role

As the People Communications & Engagement Associate, you will create and executive a variety of different communications and plans to keep team members informed and engaged at GitLab. You’ll maintain a clear picture of our internal communications editorial calendar and People Communications and Engagement initiatives, including our company-wide newsletter, change management communications, and engagement programs.

You excel in written and visual storytelling and can shape communications for a variety of internal audiences. You thrive in a cross-collaborative environment, often partnering with subject matter experts or teams across the company to create cohesive communications plans. You’re excited to help keep our global workforce engaged and positively impact the team member experience through thoughtful communications, team member stories, and amplification of company goals and initiatives.

What You’ll Do  

• Develop and execute proactive and strategic communication initiatives, programs, and events in collaboration with global teams across GitLab
• Own the internal editorial calendar, through vehicles such as our company newsletter, manager communication, executive videos and/or other communications channels
• Partner closely with internal stakeholders to develop change management communications with clarity and empathy
• Have an eye and ear to the ground across GitLab team members and teams with the goal of maximizing the team member experience and to ensure GitLab remains a place where all team members belong and are included
• Be a shining example for GitLab’s culture, infusing GitLab’s mission, culture, and values into everything we do

What You’ll Bring 

• Relevant communications experience
• Self-motivated and ability to work as a Manager of one
• Excellent writing, verbal, and listening skills
• Adaptable and can think quickly on your feet
• Know how and when to take initiative to get projects done by masterfully using all possible resources
• Supremely organized and have fine-tuned project and program management skills
• Ability to use GitLab
• Aligns to GitLab’s Values

About the team

The People Communications & Engagement team aims to keep team members informed and engaged through compelling internal storytelling and timely information sharing to empower team members to become GitLab ambassadors.

This GitLab Handbook page defines how our People Communications & Engagement team operates to support GitLab team members and various cross-functional teams within GitLab. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

Executive Business Administrators (EBAs) at GitLab toggle seamlessly between various systems including Google Workspace, Slack, Zoom, Navan, and GitLab to accomplish an array of tasks, while staying focused on prioritization and escalating urgent issues. 

EBAs at GitLab are self-driven, collaborative, and agile team members who are experienced in managing multiple priorities, juggling various responsibilities, and anticipating the executive’s needs. They are exceptionally organized, relentlessly resourceful, calm under pressure, and strategic multitaskers with a deep love of logistics and the ability to thrive in a dynamic start-up environment.

What you'll do 

• Support and work closely with GitLab’s Vice President (VP) of Product Management
• Own and proactively manage a complex, changing, high-volume calendar across multiple time zones and travel schedules; ensure the VP of Product Management is prepared for every meeting 
• Make recommendations for the Executive in regard to their time management, prioritization, delegation and organization
• Seamlessly coordinate extensive domestic and international travel including air and ground transportation, hotel reservations, security, visas and other travel documentation. Accompanying the Executive when necessary
• Plan events such as team off-sites, team building activities and company kick-offs as needed
• Assist the full life cycle of recruiting including booking interviews, liaising between the hiring team and the candidate, and coordinating onboarding of new hires
• Compile receipts to submit timely and accurate expense reports on a monthly basis
• Provide coverage for other EBAs
• Run and lead special projects upon request
• Must be able to work flexible hours to support international business meetings and some travel is required in most roles
• Other duties as assigned in support of the business (ad hoc tasks)
• Contribute to the broader EBA community by sharing learnings, resources, and supporting EBA team camaraderie

What you'll bring 

• Previous administrative experience supporting Product leaders in a dynamic, fast paced environment
• Bachelor’s Degree preferred. High school diploma or general education degree (GED) required
• Self-starter who can operate independently and move quickly from one task to another; creative problem solver, seeks “win-win” solutions; energized by challenges with superb attention to detail
• Extensive technical skills with Google Workspace, Zoom, Slack and Navan among other tools and processes such as purchase orders 
• Demonstrated Leadership mindset in prior roles—ability to influence culture/environment around them
• Proven leadership skills and demonstrates “one team” mindset; able to partner with other EBAs and work well across GitLab
• Experience with event planning and coordination to include support for large meetings, off-sites and company events
• Detailed and goal-oriented planner; possesses the ability to appropriately prioritize business needs and handle multiple tasks in a fast-paced environment
• Approachable and effective communicator across various communication channels and with all levels of the organization
• Demonstrated ability to adopt technical tools quickly (i.e. terminal, text editor)
• Experience in a start-up environment preferred
• Experience working remotely preferred
• A passion for GitLab, and ability to learn and use GitLab
• A sincere willingness to help out

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

An overview of this role

We are looking for a Product Manager to work closely with the Delivery team to improve GitLab’s release management and deployment processes. As GitLab’s SaaS platforms grow, you will be responsible for establishing best practices on how to release new versions of GitLab onto GitLab.com and self-managed. This includes improving how GitLab manages semantic versioning, informs users of changes in our SaaS Platforms and manages breaking changes. As the Product Manager for the Delivery group you will also work on improving zero-downtime deployments and deployment safety

 Some examples of our projects: 

• GitLab Delivery Group
• Deployments and releases
• GitLab’s maintenance policy

What you’ll do  

• Make prioritization decisions and drive longer term strategy for GitLab’s release cycle
• Gather customer and users requirements to improve how GitLab manages deployments and releases
• Refine & prioritize the Delivery group’s backlog
• Work on improving GitLab’s ability to deploy changes safely and without downtime
• Collaborate with other SaaS Platforms groups and establish 

What you’ll bring 

• Excellent communication skills and the ability to translate complex requirements into actionable iterations
• Strong technical and software architecture foundation
• Practical understanding of what it takes to operate SaaS applications at scale
• Familiarity with the full DevOps lifecycle and effective implementations
• Demonstrated ability to work in a cross-functional team

About the team

The Delivery Group enables GitLab Engineering to deliver features in a safe, scalable and efficient fashion to both GitLab.com and self-managed customers.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

An overview of this role

The Digital Experienceteam at GitLab takes a customer-centric approach to educating prospects on how GitLab enables them to deliver software faster and more securely. The team collaborates across the business to achieve results and to find impactful solutions for the company's global web strategy. In this role, you'll mentor and manage a fully remote team and be a part of a building awareness about GitLab. 

What you'll do 

• Lead the global web strategy as a critical marketing channel to drive awareness, education and acquisition in alignment with GitLab business priorities 
• Partner across Marketing (including Product Marketing, SEO, Campaigns, Brand, and Events teams), as well as cross-functionally (Product, IT) and senior leadership to shape the online experience for prospects and customers 
• Own and deliver reporting analysis on performance and business impact, as well as conceiving and executing testing strategies, QA processes and ensuring the delivery of initiatives on time and of the highest quality
• Accountable for governance of the website and the content management system (CMS), evangelizing best practices including UX design, customer experience and engineering 
• Guide, mentor and lead a team of team leads, engineers and design specialists, in addition to managing our important vendor relationships

What you'll bring 

• 12-15 years experience leading strategy and execution of web strategy and design for a B2B or enterprise SaaS company, including 5-8 years leading a diverse team of technical professionals 
• Skilled in balancing technical needs and requirements with business objectives and parameters and consulting with stakeholders on shaping and scoping key initiatives
• Deep technical expertise and practical experience in web development and related web technologies, including HTML, CSS, and JavaScript
• Experience with major CMS platforms, UI and design, analytics and monitoring tools (e.g. Contentful, Figma, Quantum Metric)
• Experience in fostering a testing and iterative team environment and orientation;  analyzing and reporting on website performance to a range of audiences, including marketing counterparts and business stakeholders, 
• Extensive team management skills, including career development and coaching engineering team leads and people managers
• Experience partnering cross-functionally across marketing, internal stakeholders, vendors and agency partners 

Performance Indicators

• Website sessions, engaged sessions by traffic source; user behavior
• Usability metrics, site design, navigation, personalization and customer experience
• Site optimization metrics, e.g. Mobile vs. desktop performance for searchability 
• Conversion rates, lead quality

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

You will lead all aspects of Partner Relations for Professional Services Organization. 

You will be developing partner strategy, identifying, recruiting, negotiating & executing agreements, and onboarding partners. Scaling, automation, and delivery of Partner Programs and enablement identifying processes, metrics,  gaps & improvements. Scaling enablement delivery through enhanced systems, processes, & automation tools

What you’ll do  

• 1 Strategic Partnership Development
• 2 Partnership Management and Optimization
• 3 Program Development and Execution
• 4 Market Expansion and Engagement

What you’ll bring 

• 1 Experience with building and scaling Partner Programs
• 2 Experience with process creation and improvement
• 3 Experience with automation and system implementation
• 4 Familiarity with contracts and working with Legal Team
• 5 Bring Collaboration between Channel Partners and Professional Services Teams
• 6 Bring Efficiency to the PS Partner Program

About the team

Our team consist of members all the way from California to London.

Current Job FamilyRoles 

Team Wiki

PS Ops Team OKR and Project Tasks

Partner Onboarding

PS Operations,Our team helps support the greater Professional Services team with assistance with staffing, billing, revenue, metrics along with partner programs and strategic operations.

Our teams schedules our Professional Services projects with either our Internal Staff or our Subcontracting Partners.  With having the correct team in place it accelerates our teams revenue target, team utilization, and project CSAT scores..

Our partner operations is a key role to assist us to help onboard and track our partners efficiently.

The partner programs will help with alignment and revenue and help us reach out team and company goals.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Overview of the Role

At GitLab, we seek to enable a high performance culture while keeping team members’ experience at the forefront of everything we do. As the Compensation Program Manager, you will play a pivotal role in aligning compensation strategy with GitLab’s organizational strategy, values and culture. 

What you’ll do 

• Promote an understanding of compensation philosophy, practices and administration across all levels of the organization 
• Build strong partnerships with Talent Acquisition and People Business Partners to attract and retain top talent
• Assist the team in administering various programs such as annual compensation review, promotion cycles, bonus program, etc.
• Demonstrate ownership to drive compensation programs within client groups and serve as a trusted adviser and business partner 
• Work closely with the team to maintain GitLab’s global job architecture and ensure it meets the needs of the business 
• Analyzes trends and metrics in partnership with the People team to develop solutions, programs and policies
• Develop and deploy training materials to promote an understanding of compensation philosophies, practices and administration across all levels of the organization
• Provide education regarding equity plans at GitLab in collaboration with Stock Administration to ensure team members understand the potential value of their equity
• Support the team in preparation of Compensation and Leadership Development Committee meetings
• Ensure compliance with all international rules and regulations (we operate in 60+ countries)

What you’ll bring 

• Demonstrated experience in Global compensation, ideally in fast-paced, dynamic environment 
• Experience working with People Business Partners or senior leaders in a business facing role to solve compensation challenges
• Experience working in both private and public companies and managing and scaling various compensation programs through periods of high growth
• Ability to build complex compensation models and articulate it in a simple and clear manner 
• Excellent verbal and written communication skills
• A shared interest in our values, and working in accordance with those values
• Ability to use GitLab
• Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

An overview of this role

The Developer Advocacy team supports and grows GitLab’s user community by enabling and engaging with GitLab community members through deep technical content, targeted programs, and events.

As a Developer Advocate, you will help us fulfill our mission by connecting with other developers and GitLab users and sharing your knowledge and experience about GitLab and other leading technologies through blog posts, demos, videos, contributed articles, podcasts, social media, and events. Your content and engagement efforts will foster a community inspired by GitLab and will drive our strategy around increasing awareness, adoption, and contribution to GitLab.

Developer Advocates understand our customers, our community, their problems, and how GitLab can solve them. You will work closely with our marketing, engineering, product, business development, sales team, and partners. You will be responsible for technical enablement and representing GitLab at key events. In addition, you might write sample code, author client libraries, provide insights to journalists, and work with strategic GitLab partners such as GitLab Heroes, users, and customers to excite and engage our developer communities.

What You’ll Do  

• Lead the conversation around technology trends and best practices in the developer community
• Create engaging content, including blog posts, demos, videos, and technical presentations that educate the GitLab and developer communities
• Support GitLab’s product and engineering efforts by sharing what you learn while engaging with the wider GitLab community and the tech community, at large
• Conduct interviews with media via phone, podcasts, video, and in-person
• Engage and collaborate within GitLab and in the wider community
• Contribute to the goals of GitLab’s Developer Relations team

What You’ll Bring  

• Experience creating software or contributing to open source software
• At least 1 year of experience giving talks and developing demos, workshops, webinars, videos, and other technical content
• Meaningful social presence with engaged followers
• Ability to consistently generate engaging content and manage the fast-moving conference schedule with its CFP deadlines and show dates
• Self-directed and works with minimal supervision
• Outstanding written and verbal communication skills with the ability to translate complex technology concepts into simple and intuitive communications
• Ability to travel up to 20% of the time
• You share our values and work in accordance with those values
• Ability to use GitLab

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. 

That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the Support team, there are no barriers to using your skills to improve the experience of our users and customers.

Some examples of our projects: 

• A tool to quickly analyze strace output
• A solution to capture the state of a customer’s server for easier troubleshooting
• A tool which turns log files into interactive tables to easily sort and filter columns
• A functionality to ChatOps to make it easier to identify user accounts on GitLab.com

What you’ll do  

• Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
• Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
• Create and update documentation based on customer interactions
• Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
• Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications

What you’ll bring 

• Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution
• Basic Linux systems knowledge
• Basic familiarity/knowledge of scripting languages (preferably Ruby or Bash)
• Basic understanding of Git
• Ability to communicate technical topics to customers and coworkers of varying technical skill level

About the team

The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers solve complex problems together and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. 

Thanks to our Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and listen to some of our meetings. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people fromunderrepresented groupsare less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-JM1

An overview of this role

The Create:Editor Extensions team is part of the Create Stage in the Dev Sub-department. The Create stage focuses on multiple categories: Editor Extensions, Code Suggestions, the Web IDE, Remote Development, and more.

Our team works on Editor Extensions that support developers directly in their IDEs, where they spend the majority of their time.

You’ll be working on the GitLab Duo plugin for JetBrains. Joining the Editor Extensions team provides the opportunity to work on cutting-edge AI enhancement projects, which are at the forefront of technological advancements. The team's focus on expanding IDE support for Jetbrains IDEs using Kotlin offers an exciting challenge and a chance to contribute to innovative solutions.

Some examples of our projects: 

• Add Duo Chat to the JetBrains plugin
• Integrate a code parser to enhance Code Suggestions
• Integrate a Language Server in the JetBrains plugin

What you’ll do  

• Advocate for improvements to product quality, security, and performance that have a particular impact across your team.
• Solve technical problems of high scope and complexity. Exert influence on the overall objectives and long-range goals of your team.
• Experience with performance and optimization problems, particularly at large scale, and a demonstrated ability to both diagnose and prevent these problems
• Help to define and improve our internal standards for style, maintainability, and best practices for a high-scale web environment.
• Maintain and advocate for these standards through code review.
• Represent GitLab and its values in public communication around broader initiatives, specific projects, and community contributions.
• Provide mentorship for Junior and Intermediate Engineers on your team to help them grow in their technical responsibilities and remove blockers to their autonomy.
• Confidently ship moderately sized features and improvements with minimal guidance and support from other team members.
• Collaborate with the team on larger projects.
• Improve the engineering projects at GitLab via the maintainer program at own comfortable pace, while striving to become a project maintainer.

What you’ll bring 

Mandatory: Kotlin professional experience (3+ years preferred)

• Mandatory: professional experience with Jetbrains IDEs (IntelliJ IDEA, Android Studio)
• Highly desirable: previous experience with IDE support for Kotlin
• Highly desirable: previous experience with Build systems (e.g., Gradle, Maven)
• Highly desirable: previous experience with Frameworks and libraries (e.g., Spring Boot, Hibernate) 
• Highly desirable: experience building, debugging, optimizing software in large-scale, high-volume environments 
• Highly desirable: proven Database skills (e.g., SQL, ORM frameworks)
• Highly desirable: recent experience with Web development with Kotlin or Java (e.g., JSP, Servlets)
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• Experience owning a project from concept to production, including proposal, discussion, and execution
• Self-motivated and self-managing, with strong organizational skills
• Share our values, and work in accordance with those values
• Ability to thrive in a fully remote organization
• Ability to use GitLab
• Comfort and familiarity with our code review process

About the team

We are currently focused on bringing Code Suggestions to more IDEs, by building dedicated extensions for VS Code, JetBrains, Visual Studio, Neovim, and GitLab’s Web IDE. We work on multiple projects written in Typescript, Kotlin, C#, and Lua.

Thanks to our Transparency value, you can see how we work in our Team page. You can even see our roadmaps (Editor Extensions, Code Suggestions) and listen to some of our meetings. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

The Create:Editor Extensions team is part of the Create Stage in the Dev Sub-department. The Create stage focuses on multiple categories: Editor Extensions, Code Suggestions, the Web IDE, Remote Development, and more.

Our team works on Editor Extensions that support developers directly in their IDEs, where they spend the majority of their time.

You’ll be working on the VS Code extension. Joining the Editor Extensions team provides the opportunity to work on cutting-edge AI enhancement projects, which are at the forefront of technological advancements. The team's focus on expanding IDE support for the VS Code Extension  and the Language Server offers an exciting challenge and a chance to contribute to innovative solutions.

Some examples of our projects: 

• VS Code Language Server Integration
• Integrate a code parser to enhance Code Suggestions

What you’ll do  

• Backend Topics: TypeScript, Node.js, Language Server, Git
• Frontend Topics: TypeScript, CSS, Vue
• Advocate for improvements to product quality, security, and performance that have a particular impact across your team.
• Solve technical problems of high scope and complexity. Exert influence on the overall objectives and long-range goals of your team.
• Experience with performance and optimization problems, particularly at large scale, and a demonstrated ability to both diagnose and prevent these problems
• Help to define and improve our internal standards for style, maintainability, and best practices for a high-scale web environment.
• Maintain and advocate for these standards through code review.
• Represent GitLab and its values in public communication around broader initiatives, specific projects, and community contributions.
• Provide mentorship for Junior and Intermediate Engineers on your team to help them grow in their technical responsibilities and remove blockers to their autonomy.
• Confidently ship moderately sized features and improvements with minimal guidance and support from other team members.
• Collaborate with the team on larger projects.
• Improve the engineering projects at GitLab via the maintainer program at own comfortable pace, while striving to become a project maintainer.
•  

What you’ll bring 

• Mandatory: significant professional experience with Typescript or JavaScript
• Mandatory: professional experience with VS Code Extension
• Language Server Expertise
• Visual Studio Code API
• Implement and Optimize Language Servers: Develop and optimize Language Servers for specific programming languages, ensuring efficient communication with code editors.
• Language Server Protocol (LSP) Mastery: In-depth understanding and practical experience with the Language Server Protocol, facilitating seamless integration between language servers and code editors.
• Understanding Extension Points: VS Code provides various extension points, such as editors, languages, themes, and more. Understanding how to leverage these extension points to enhance or extend the functionality of VS Code is key.
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• Experience owning a project from concept to production, including proposal, discussion, and execution
• Self-motivated and self-managing, with strong organizational skills
• Share our values, and work in accordance with those values
• Ability to thrive in a fully remote organization
• Ability to use GitLab
• Comfort and familiarity with our code review process

About the team

We are currently focused on bringing Code Suggestions to more IDEs, by building dedicated extensions for VS Code, JetBrains, Visual Studio, Neovim, and GitLab’s Web IDE. We work on multiple projects written in Typescript, Kotlin, C#, and Lua.

Thanks to our Transparency value, you can see how we work in our Team page. You can even see our roadmaps (Editor Extensions, Code Suggestions) and listen to some of our meetings. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Overview

The Intern Accountant position will be part of the GL Accounting team which belongs to the Accounting family within the Finance department. The general ledger team within GitLab is responsible for managing and maintaining the company's financial records and accounts that are GAAP compliant. Here are some key aspects of the general ledger team:

1. Recording Transactions: The team is responsible for recording all financial transactions, including sales, purchases, expenses, and revenues, in the general ledger accounts.
2. Maintaining Accuracy: They ensure the accuracy and completeness of financial data by reconciling accounts, verifying entries, and correcting any discrepancies.
3. Preparing Financial Statements: The team prepares financial statements such as the balance sheet, income statement, and cash flow statement based on the data in the general ledger.
4. Compliance: They ensure compliance with accounting standards, regulations, and company policies in recording and reporting financial information.
5. Month-end and Year-end Closing: The team performs month-end and year-end closing procedures, including adjusting entries, accruals, and closing temporary accounts to the retained earnings account.
6. Internal Controls: They establish and maintain internal controls to safeguard assets, prevent fraud, and ensure the integrity of financial reporting.
7. Supporting Audits: The general ledger team provides support during internal and external audits by providing documentation, explanations, and reconciliations of accounts.
8. Analysis and Reporting: They may also be involved in financial analysis, variance analysis, and providing insights into financial performance to support decision-making by management.

In essence, the general ledger team plays a crucial role in maintaining accurate financial records, ensuring compliance, and providing financial information for management decision-making and external reporting purposes. We are looking for candidates available to start June 10, 2024, and offboard August 30, 2024.

This application will close at 5:00 m PT on Thursday, April 25th, 2024.

About The Team

The GL Accountant team is made up of several team members, it is the team that has grown based on the needs of the Company that operates in a hyper growth environment. Our team constantly interacts with other internal and external teams to obtain the necessary support and details for the correct accounting. The team needs to be involved in different areas to be aware of the changes in the company and its correct accounting record, it is the team designed to work in various systems as required, with good communication. Our current challenge is a lack of automation of the processes we perform daily. We constantly strive to automate manual processes, while also iterating our documentation of policies, desktop procedures, etc. 

What You’ll Do

1. With appropriate guidance, prepare financial statement account reconciliations with clear explanations of procedures and results
2. Shadow team members of the Accounting as they perform their daily duties
3. Assist with research, tie-out, data entry, and recording and maintaining accurate and complete financial records
4. Learn how to work as part of the Accounting team to analyze data, support the accuracy and completeness of financial records

What You’ll Bring 

1. Data Entry and Record Keeping:  Assist in entering financial data into accounting systems, maintaining accurate records of transactions, and organizing financial documents.
2. Financial Analysis: Under supervision, interns can conduct basic financial analysis such as calculating ratios, preparing simple financial statements, and assisting with budgeting processes.
3. Research Support:  help in researching accounting standards, regulations, and industry best practices, providing valuable insights to the team.
4. Assistance with Audits: During audit preparations, interns can help gather necessary documents, reconcile accounts, and assist auditors in their tasks.
5. Software Proficiency: If trained on accounting software, interns can help the team navigate and utilize these tools effectively, improving efficiency in financial operations.
6. Documentation and Reporting: Interns can support in preparing financial reports, drafting memos, and documenting accounting procedures and policies.

Overview

The internship aims not only to provide practical experience in billing and accounts receivable operations but also to equip the intern with the knowledge and skills necessary for a successful career in finance and operations within the SaaS industry. By achieving these objectives and goals, the intern will contribute significantly to the efficiency and effectiveness of the company's financial operations, while also laying a solid foundation for their professional growth. We are looking for candidates available to start June 10, 2024, and offboard August 30, 2024.

This application will close at 5:00 m PT on Thursday, April 25th, 2024.

What You’ll Do  

As part of our dynamic Billing Operations and Accounts Receivable team, you will play a crucial role in enhancing the efficiency and effectiveness of our customer cash and billing processes. Your contributions will directly impact our financial reporting, customer satisfaction, and overall operational excellence. Here's what you'll be focusing on:

• Collaborate with the Accounts Receivable (AR) and Billing Operations team to review and code cash on account
• Update customer notes and records within our billing system, enhancing our communication and the precision of our record-keeping.
• Work closely with account owners to resolve any discrepancies or issues related to customer accounts, thereby boosting customer satisfaction and financial accuracy.
• Regularly contribute to updating our customer billing portals, ensuring that invoices are processed accurately and reflected promptly.
• Verify and update the status of invoices submitted the previous week, keeping all billing activities current in Tesorio.

In this role, you will have the opportunity to contribute to key areas of our financial operations, gaining hands-on experience and developing expertise that will be invaluable to your professional growth. You'll work closely with experienced team members and have the chance to make a meaningful impact on our operational efficiency and customer satisfaction.

What You’ll Bring 

• A foundational understanding of financial principles and terms, with an eagerness to apply this knowledge in a practical setting.
• Experience with or a strong willingness to learn financial management software such as Salesforce, Tesorio, or similar platforms.
• Excellent analytical skills, with the ability to review financial data, identify discrepancies, and suggest improvements.
• Adaptability and flexibility to work in a fast-paced, remote work environment, quickly adjusting to new tools and processes.
• A collaborative spirit, ready to work as part of a team and positively contribute to team dynamics and culture.
• Proactive in taking initiative, learning new skills, and tackling challenges to support team and organizational objectives.

About the team

Our Billing Operations Team is a global network of professionals based across America, South Africa, Ireland, the United Kingdom, and Spain. This diversity enriches our team with a wide range of perspectives and expertise, fostering a culture of high performance and dedication to excellence.

Challenges are opportunities for growth and improvement in our view. We are a team that embraces complexity and turns it into opportunity, ensuring each task, no matter how small, is handled with precision and care.

Joining our team means becoming part of a supportive, high-achieving environment. We value individuals who bring a keen eye for detail, a commitment to excellence, and a desire to contribute to a team that balances professionalism with a positive, engaging work culture. If you're looking to apply your financial skills, make a meaningful impact, and grow with a team that values both results and relationships, we welcome you.

How GitLab will support you

• All remote, asynchronous work environment
• Team Member Resource Groups
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other GitLab production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments and the GitLab codebase. We specialize in systems, whether it be networking, the Linux kernel, or some more specific interest in scaling, algorithms, or distributed systems.

The Observability Team's mission is to Build, Run and Own the entire lifecycle of the suite of services that enable observability of the GitLab SaaS environments. These services allow Infrastructure, Development and Product teams to observe how their code runs on GitLab’s SaaS Platforms and contribute to our overall reliability and scalability goals. This also extends from metrics gathering and telemetry to how that information is used by the Infrastructure and Development teams. 

As an SRE you will:

• Build: Automating as much as possible. Tasks should not be manual. Our Observability stack needs to be extended to support our growth and we need engineers to focus on how to build sustainably. 
• Maintain: Our metrics environment as well as the tools and processes we have developed to provide this information throughout the company.  
• Plan: Develop monitoring and alerting systems that predict capacity needs based on the customer usage patterns. Plan for new service rollouts, expansion of existing services and preparing advice for customers to optimize their resource consumption.  
• Respond: There is a requirement to be part of an on-call rota in this role.
• Partner: Act as Subject Matter Experts for metrics gathering, observability guidelines, and capacity planning. 
• Collaborate: Work with other engineering stakeholders on resolving larger architectural bottlenecks and participate by offering a large scale operational point of view. Work in close collaboration with software development teams.

You may be a fit to this role if you:

• Have experience with Infrastructure as a Code technologies, and libraries powering GitLab.
• Have experience with Grafana’s LGTM stack, or Elastic’s stack (ELK)
• Are able to reason about large systems - how they work and can be operated on a large scale, edge cases, failure modes, behaviors.
• Enjoy working with peers and collaborating across teams to deliver unique solutions to various technical challenges. 
• Are able to leverage GitLab as your day-to-day go-to tool.

 You share our values, and work in accordance with those values.

Projects you could work on:

• Work on the GitLab core projects such as, GitLab Rails, GitLab Workhorse, Gitaly, etc.
• Coding infrastructure automation with Ansible and Terraform, and comfortable with managed Kubernetes platforms.
• Work on the GitLab observability stack (e.g. ELK, Prometheus, Grafana).
• Interact with various cloud provider systems (e.g. GCP, AWS).
• Error Budgets for Engineering at GitLab.
• Capacity Planning with Tamland.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-BC2

Senior Account Director (Strategic Account Leader) is a grade 8.

This role is 100% remote and candidates must be based in Japan.

• Responsibilities

  • Supports GitLab’s strategic large prospects, Telco and or Digital Native customers.
  • Provide account leadership and direction in the pre- and post-sales process
  • Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
  • Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
  • Be the voice of the customer by contributing product ideas to our public issue tracker
  • Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
  • Expand knowledge of industry as well as the competitive posture of the company
  • Prepare activity and forecast reports
  • Contribute to root cause analysis on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
  • Assist sales management in conveying customer needs to product managers, and technical support staff
  • Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
  • Develop an account plan to sell to customers based on their business needs.
  • Collaborate with Marketing on marketing strategies.

  Requirements

  • A true desire to see customers benefit from the investment they make with you
  • Able to provide high degree of account management and control
  • Work under minimal supervision on complex projects
  • Experience selling into large organizations
  • Ability to leverage established relationships and proven sales techniques for success
  • Excellent negotiation, presentation and closing skills
  • Preferred experience with Git, Software Development Tools, Application Lifecycle Management
  • You share our values, and work in accordance with those values.
  • Ability to use GitLab
  • Ability to travel if needed and comply with the company’s travel policy

#LI-YP1

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we're looking for. If you're reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

About the role

A truly exciting role - we are looking for a Senior Product Designer to work on our AI products across GitLab! You will be working with all product stages with AI capabilities, or those looking to add AI. This role will require close collaboration with Product Managers, Engineering Managers, Technical Writers, UX Researchers and other Product Designers. It goes without saying there is huge room for impact as building AI into our product is a key focus. 

We are specifically looking for an experienced Designer with previous AI experience who knows the DevOps space. There is still a lot of ambiguity while we continue to define ideal user experiences and use cases, and the team is moving fast. We're looking for a designer who is comfortable with rapid change and can incorporate scrappy research into rapid design iteration. This role offers opportunities to join other designers as they create and refine the design principles and patterns that will be used across our product by many different user types.

Here are some links with extra information:

• AI Powered group page
• Product Design team page
• Pajamas design system

What will you be working on?

• AI Framework: Building common tools to support GitLab teams integration AI/ML technologies.
• AI Model Validation: Research and evaluate AI/ML models for use to enrich the GitLab product with Gen AI.
• Duo Chat: GitLab's AI-powered DevSecOps assistant.

What you'll bring:

• Demonstrated experience working on AI products, for example working with natural language models, recommendation systems, chatbots, conversation design.
• Demonstrated experience with DevOps, either as a user or designing for a product.
• Strong experience working in highly technical, complex environments.
• Leadership skills - ability to define and drive a UX vision in cross-functional teams. Driving change across other teams, not just your own.
• Experience conducting your own research with a variety of methods, and strong decision making skills for when to do research.
• Experience working in both startups and enterprise is highly beneficial.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

The Senior Director of Public Policy will report to the GitLab Chief Legal Officer and help establish and direct policies, corporate strategies and objectives involving local, state, and federal/national government affairs. As part of this role, the Senior Director of Public Policy will lead in the analysis of proposed legislation and treaty’s globally, as well as determine potential impact(s) on GitLab and develop strategy and appropriate responses accordingly.

The Senior Director of Public Policy is a grade 11.

What you’ll do

• Develop GitLab’s public policy program and approach to engagement with US and European lawmakers, regulatory authorities, governments, councils and commissions. Monitor and report on key developments in tech regulation and policy across all jurisdictions, including the United States and EU.
• Advise senior leaders of the implications of emerging technology policy and regulatory proposals. Partner with leadership and other stakeholders across GitLab to address policy-related matters, including the implications of emerging technology trends, proposed legislation and regulatory proposals.
• Collaborate with teams across GitLab to educate and influence emerging regulatory and policy proposals on topics such as: artificial intelligence, open source software, sustainability, privacy and security.
• Lead the analysis of proposed legislative actions and the development of responses on behalf of GitLab, including responses to inquiries or calls for submissions from legislative bodies or government regulators.

What you’ll bring

• Minimum 12+ years of public policy and/or government affairs experience, in-house experience preferred.
• Proven experience with direct lobbying and ability to conceive and execute policy campaigns, both in the United States and other jurisdictions including the European Union.
• Strong familiarity with emerging technology public policy trends in the areas of cybersecurity, privacy, antitrust/competition and law enforcement access.
• The ability to articulate complex regulatory and policy matters into easily understood language.
• Adept ability to work with other industry representatives to build coalitions and form strategic relationships.
• A keen understanding of policy and legislative processes and dynamics within the U.S. Government and Congress; and the operation of the European Union (Parliament, Council and Commission).
• An ownership mindset of the relevant area(s) of subject matter expertise.
• Capable of building strong relationships cross functionally at all levels across GitLab.