This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Japan and must be a Permanent Resident Or Citizens. Candidates outside of these locations will NOT be considered. 

A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.

As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.

Responsibilities

Pre-sales

• Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team
• Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
• Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
• Provide technical expertise and consultative advice during the planning stages of a customer engagement

Delivery

• Own the design, development, implementation, and support of GitLab-related Professional Services engagements
• Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects
• Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
• Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
• Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

Practice development

• Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits
• Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
• Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
• Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
• Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
• Assist Regional Delivery Managers with
• Technical Vetting of Partner Consultants
• New hire candidates
• SOW staffing assessments

Responsibilities

• Responsible for the application design, development and support of GitLab-related Professional Services projects
• Demonstrate progressive leadership in the full life cycle of the software development environment
• Responsible for the detailed design of GitLab-related projects from inception through production support
• Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
• Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects
• Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies
• Provide mentorship and collaterol in the form of documentation, delivery kits, and training materials
• Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
• Review and provide input to PS training materials and presentations
• Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
• Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
• Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
• Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required
• Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
• Ability to provide technical expertise and consultative advice during the planning stages of a customer engagement

Requirements

• Strong written and verbal communications in Japanese and Ideally English
• Demonstrated progressive experience delivering two or more of the following consulting services
  • SCM migration
  • Cloud Architecture
  • Developer
  • CI/CD consulting services
• Demonstrated progressive enterprise level software development experience
• Demonstrated progressive DevOps Platform experience
• Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners
• Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
• Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
• Applies fundamental concepts, practices, and procedures of particular field of specialization
• Bachelor’s Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience

This position is remote and due to the nature of the customers and team you will be supporting we are only considering candidates in Singapore and who are Permanent Residents Or Citizens. Candidates outside of these locations will NOT be considered. 

GitLab is an open-core software company that develops the most comprehensive DevSecOps Platform used by more than 100,000 organizations. Our mission makes it clear that we believe in a world where everyone can contribute. We make that possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

The Area Sales Manager (ASM) role is vital in all of our territory selling markets. As the ASM, you will lead a dynamic Commercial Sales Team across ASEAN and help GitLab surpass our growth goals. Reporting to the Commercial Sales Director, you will be responsible for hiring, developing, and leading a high-performing team Commercial Account Executives to meet and exceed sales goals. The right candidate is truly passionate about open-source software and has a proven track record to talk about! This is an exciting opportunity to influence GitLab’s overall success and growth unequivocally.

Area Sales Manager Responsibilities

• Works closely with the Director, Commercial to develop and operationalize strategies for new customer acquisition
• Focuses on selling into new customer accounts within the Commercial segments across our ASEAN countries which has between 100 and 4000 employees globally
• Develops and executes strategies focused on expanding the client base within the territory
• Recruits and hires top talent onto the team and also invests time weekly to build and engage a pipeline of top talent for potential future hires
• Manages a team of Account Executives; fosters a successful and positive team environment
• Responsible for maintaining and growing accounts within the territory and converting new accounts at acceptable margins
• Accurately forecasts bookings by territory and prioritizes time accordingly
• Effectively engages Channels, Customer Success, Marketing, and Sales resources during the sales process as necessary
• Maintains close contact with assigned accounts by establishing strong relationships with key decision-makers. Develops and maintains a strong executive call plan and relationship with the CXOs & Program level leaders for the account set.
• Utilizes advanced offering knowledge and understanding of the customer’s business to develop customized proposals

Area Sales Manager Requirements

• Demonstrated progressive sales leadership experience; demonstrated progressive experience in leadership roles.
• Consistently achieved bookings targets >$10m in IACV.
• Demonstrated progressive experience leading field sales teams using the MEDDPICC or Challenger sales methodology.
• Experience repeatably selling multi-million dollar deals to Fortune 500 companies as an individual contributor and as a sales leader
• Proven track record of meeting or exceeding performance objectives (revenue targets, pipeline targets, etc.)
• Experience utilizing CRM systems and marketing automation systems (such as Salesforce, Clari, Marketo, etc).
• Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations; ability to handle a fast-paced environment and challenging workload
• Strong relationship-building and negotiation skills
• Strong presentation skills; Executive level communication skills (both written and verbal)
• Experience with coaching and developing Sales reps and managers
• Proven track record of selling and coaching account executives to sell into new customer accounts
• Ability to travel as needed
• You share our values and work in accordance with those values.
• Leadership at GitLab

Performance Indicators

Sales KPIs

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

#LI-YP1

GitLab is an open-core software company that develops the most comprehensive DevSecOps Platform used by more than 100,000 organizations. Our mission makes it clear that we believe in a world where everyone can contribute. We make that possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

The Area Sales Manager (ASM) role is vital in all of our territory selling markets. As the ASM, you will lead a dynamic sales team and help GitLab surpass our growth goals. Reporting to the Area Vice President, you will be responsible for hiring, developing, and leading a high-performing team of Account Executives to meet and exceed sales goals. The right candidate is truly passionate about open-source software and has a proven track record to talk about! This is an exciting opportunity to influence GitLab’s overall success and growth unequivocally.

Area Sales Manager Responsibilities

• Works closely with the VP, Commercial to develop and operationalize strategies for new customer acquisition
• Focuses on selling into new customer accounts within the Mid Market segment which has between 100 and 4000 employees globally
• Develops and executes strategies focused on expanding the client base within the territory
• Recruits and hires top talent onto the team and also invests time weekly to build and engage a pipeline of top talent for potential future hires
• Manages a team of Account Executives; fosters a successful and positive team environment
• Responsible for maintaining and growing accounts within the territory and converting new accounts at acceptable margins
• Accurately forecasts bookings by territory and prioritizes time accordingly
• Effectively engages Channels, Customer Success, Marketing, and Sales resources during the sales process as necessary
• Maintains close contact with assigned accounts by establishing strong relationships with key decision-makers. Develops and maintains a strong executive call plan and relationship with the CXOs & Program level leaders for the account set.
• Utilizes advanced offering knowledge and understanding of the customer’s business to develop customized proposals

Area Sales Manager Requirements

• Demonstrated progressive sales leadership experience; demonstrated progressive experience in leadership roles.
• Consistently achieved bookings targets >$10m in IACV.
• Demonstrated progressive experience leading field sales teams using the MEDDPICC or similar sales methodology.
• Experience repeatably selling multi-million dollar deals to Fortune 500 companies as an individual contributor and as a sales leader
• Proven track record of meeting or exceeding performance objectives (revenue targets, pipeline targets, etc.)
• Experience utilizing CRM systems and marketing automation systems (such as Salesforce, Clari, Marketo, etc).
• Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations; ability to handle a fast-paced environment and challenging workload
• Strong relationship-building and negotiation skills
• Strong presentation skills; Executive level communication skills (both written and verbal)
• Experience with coaching and developing Sales reps and managers
• Proven track record of selling and coaching account executives to sell into new customer accounts
• Ability to travel as needed
• You share our values and work in accordance with those values.
• Leadership at GitLab

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

#LI-BC2

The Area Vice President is responsible for building and managing a team of Area Sales Managers who are leading teams of Strategic Account Leaders selling GitLab’s industry-leading single application for the full software development lifecycle.

The Area Vice President reports into the VP, of Amer Sales and will be located in the Washington DC area. 

Responsibilities

• Establish and deliver on a strategy to land new customers with a mutual vision for expansion and expand existing accounts with purpose, driving customer success and predictable year over year ARR growth for GitLab.
• Focus within GitLab’s Public Sector segment; has specialized knowledge of the Public Sector space and contacts within the Public Sector
• Recruit and develop a top tier, diverse, efficient enterprise sales organization of Area Sales Managers and Strategic Account Leaders
• Maintain key customer relationships and develop and implement strategies for expanding the company’s customer base
• Provide detailed and accurate sales forecasting
• Manage overall sales process, set appropriate metrics for sales funnel management
• Plan and manage at both the strategic and operational levels

Requirements

• Demonstrated progressive second line leadership experience leading teams in strategic sales specific to Public Sector.
• Proven second line sales management experience with deep domain experience in the Public Sector/Federal vertical, including a history of successfully selling through the Public Sector channel.
• Must have proven experience leading teams who sell to mission owners, identifying, uncovering, and developing new account opportunities in their territory.
• Multiple repeatable proof points of recruiting, hiring, developing, and retaining leaders and individual contributors that make-up a high performing enterprise sales organization.
• Deep experience selling into accounts in core markets.
• Demonstrated progressive experience in consistent overachievement of a $20m+ ACV annual quota
• Demonstrated progressive experience in software sales, preferably with development tool and/or open source experience
• Proven track record of working closely with the channel for growth leverage.
• Proven success partnering with Marketing, Channel, Alliances, Product, and Engineering peers.
• Demonstration of high levels of integrity, initiative, honesty and leadership
• Must be adaptable, professional, courteous, motivated and work well on their own or as a member of a team
• Willingness to learn and use GitLab
• Polished presentation skills
• Ability to handle a fast-paced environment and ambitious workload
• Bachelor degree
• Ability to travel if needed and comply with the company’s travel policy. Federal, LLC team members need to also comply with the applicable vaccination policies.

This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Singapore or Sydney or Melbourne in Australia and who are Permanent Residents Or Citizens. Candidates outside of these locations will NOT be considered. 

The Manager, Success Services is a strategic leader who drives the success and adoption of our paid success plan offerings and services within a designated region (APJ). They are responsible for managing a team of Customer Success Architects (CSAs) and collaborating with sales teams to identify and pursue opportunities to sell success services to new and existing customers.

The Manager, Success Services reports to the Director, Success Services.

Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.

What you'll do

• • Team Leadership: Manage, coach, and mentor a team of Customer Success Architects (CSAs) to ensure effective service delivery and customer satisfaction.
  • Sales Enablement: Collaborate with sales teams to develop and deliver compelling service offerings, value propositions, and commercial collateral. Explain GitLab Services value proposition, catalog of service offerings, and methodologies.
  • Revenue Management: Drive revenue growth by identifying and pursuing opportunities to sell success services to new and existing customers. Monitor and report on key performance indicators, including pipeline, revenue, and renewal rates.
  • Customer Engagement: Participate in strategic customer meetings, product demos, and customer calls to provide expertise on success services and how they can help customers achieve their goals.
  • Continuous Improvement: Gather feedback from customers and the sales team to identify areas for improvement in the success services offering and customer experience. Drive continuous improvement of service offerings based on customer feedback, performance data, and best practices.
  • Cross-functional Collaboration: Work closely with customer success, support, professional services, product management, engineering, and marketing teams to ensure effective service delivery and alignment with company goals and objectives.
  • Performance Tracking: Monitor and report on key performance indicators for service offerings, identifying trends and areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.

  Manager, Success Services Requirements

  • Proven experience in managing customer success services or professional services teams, preferably in DevSecOps or a similar technical domain.
  • Strong understanding of the DevSecOps methodology, software development lifecycle, and related technologies.
  • Demonstrated ability to lead, coach, and mentor a team of customer success professionals to drive customer satisfaction, adoption, and retention.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with sales teams, customers, and internal stakeholders at all levels.
  • Strong sales acumen and experience in identifying and pursuing opportunities to sell services to new and existing customers.
  • Data-driven mindset with the ability to analyze customer data, identify trends, and make data-informed decisions to optimize success services and improve customer time to value.
  • Experience with customer success metrics, KPIs, and reporting.
  • Strong problem-solving skills and the ability to think creatively to develop innovative solutions that address customer challenges and improve their experience.
  • Experience in creating and delivering compelling presentations, demonstrations, and training sessions to showcase the value of success services and educate customers on best practices.
  • Collaborative and team-oriented mindset, with the ability to work closely with cross-functional teams to align success services with company goals and objectives.
  • Willingness to travel as required - up to 40%.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote,asynchronouswork environment
• Unlimited PTO(paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

• Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

  Recruiter Screening

  Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.

  Hiring Manager Interview

  The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join.

  Peer Interview

  The peer interview is conducted by an individual contributor who is a member of the team the candidate is applying to join. Peer interviewers are selected by the hiring manager. 

  Panel Interview

  The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format:

  • Live demonstration based on the guidance provided ahead of the interview by the recruiter
  • General discussion and questions from the panel

  Executive Interview

  Conducted by the VP of Custumer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview.

  Reference and Background Check

  Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete reference checks and a background check.

  Additional details about our process can be found on our hiring page.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people fromunderrepresented groupsare less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

• • General discussion and questions from the panel

#LI-YP1

This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Singapore or Sydney or Melbourne in Australia and who are Permanent Residents Or Citizens. Candidates outside of these locations will NOT be considered. 

An overview of this role

• The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

What you'll do

• Extends to that of a Senior Renewal Manager.
• Manage Renewals team in APJ to ensure healthy weekly activities
• Review weekly forecasts and business outcomes with reps and sales managers. This includes win/loss review so we can iterate our approach based on our success and failures.
• Responsible for all renewals of all contracts and upgrades
• Collaborates with regional Sales and Customer Success leaders
• Hires, coaches and develops Renewal Managers
• Participates in the design and execution of the Renewals Manager playbooks

What you'll bring

• Demonstrated sales or renewals management experience
• Aptitude for continous improvement philosophy and strategy development and execution

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote,asynchronouswork environment
• Unlimited PTO(paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

• You meet the eligibilitycriteria for internal applicants

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people fromunderrepresented groupsare less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-YP1

What You’ll Do  

• Review and approve the accounting for customer contracts in accordance with review thresholds.
• Play a lead role in the monthly financial close, ensuring accurate and timely recording of transactions and the completeness of financial statements
• Work closely with legal, sales and other stakeholders on structuring of contracts and non standard deal approvals
• Takes a leading role on management and collaboration of complex transactions with the billing and deal desk teams and other stakeholders in the business.
• Review month end balance sheet account reconciliations and journal entries and contribute to the financial reporting process
• Manage revenue team projects and process improvements.
• Manages application of internal controls.
• Identify and develop best practices and process improvements.
• Guides and manages the revenue team
• Liaises with External auditors, present significant item updates, supporting documentation for the quarterly reviews and year-end audits
• Ensures all SOX controls are performed and appropriate documentation is maintained within area of responsibility

What You’ll Bring 

• Strong working knowledge of US GAAP principles and financial statements, including ASC 606 and multi-element experience
• Experience of working in a SOX compliant environment
• 7-10 years of related accounting experience, public company accounting experience is a plus
• Ability to manage people
• Experience with managing a team
• Strong ability to work well within a team structure and an ability to influence, train, mentor and leverage the skills of others to achieve objectives
• Flexible to meet changing priorities and the ability to prioritize workload to achieve on time accurate results
• Ability to work EST hours if located in the US

About the team

The Revenue Accounting Team at GitLab forms part of the Revenue Organization. The Revenue Accounting Team is responsible for Worldwide Revenue Accounting.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Site Reliability Engineer, Durability

An overview of this role

As a Site Reliability Engineer (SRE) at GitLab, you are responsible for keeping all user-facing services and other GitLab production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our operating environments and the GitLab codebase.

GitLab SREs specialize in systems (operating systems, storage subsystems, networking), while implementing best practices for availability, reliability and scalability, with varied interests in algorithms and distributed systems.

What you’ll do  

• Design and implement highly scalable infrastructure to support the needs of current and future GitLab.com.
• Collaborate closely with cross-functional teams and other teams throughout Infrastructure on projects to drive GitLab’s future.
• Respond to incidents on an on call rotation (our team is distributed globally, so you only are on call during your daytime hours!) and participate in incident review.
• Act as subject matter experts within the GitLab infrastructure department, specializing in knowledge of our edge services and kubernetes workloads.
• Automate every operational task.

What you’ll bring 

• Experience with the Kubernetes ecosystem including Helm.
• Google Cloud Platform expertise, specifically around networking, GKE configuration, and scaling.
• Experience with Terraform infrastructure as code.
• Experience with configuration management tools such as Ansible and Chef.
• Programming skills in Go or Ruby.
• Ability to clearly define problems and think beyond initial solutions, looking at how to make things better in the future.
• A drive for automating everything.
• Ability to be a manager of one and have a strong bias for action.
• An independent,  proactive and self-organized mindset.
• An ability to clearly communicate asynchronously.
• Excitement to be doing something different every day from project work to production change requests to emergency response.

About the team

Durability is responsible for safeguarding and securing customer data that is stored by the GitLab application and sets guidelines for data access. Running the largest GitLab instance in existence (and in fact, one of the largest single-tenancy open-source SaaS sites on the Internet) means we are constantly faced with unique and rewarding challenges that directly impact our users every day. Our future is all about increasing automation so we can continue to scale even bigger with enterprise level expectations around reliability and availability. Thanks to our Transparency value, you can see how we work on our team page or even see what we’re working on. 

What You’ll Do  

• Review and approve the accounting for customer contracts in accordance with review thresholds.
• Play a lead role in the monthly financial close, ensuring accurate and timely recording of transactions and the completeness of financial statements
• Work closely with legal, sales and other stakeholders on structuring of contracts and non standard deal approvals
• Takes a leading role on management and collaboration of complex transactions with the billing and deal desk teams and other stakeholders in the business.
• Review month end balance sheet account reconciliations and journal entries and contribute to the financial reporting process
• Manage revenue team projects and process improvements.
• Manages application of internal controls.
• Identify and develop best practices and process improvements.
• Guides and manages the revenue team
• Liaises with External auditors, present significant item updates, supporting documentation for the quarterly reviews and year-end audits
• Ensures all SOX controls are performed and appropriate documentation is maintained within area of responsibility

What You’ll Bring 

• Strong working knowledge of US GAAP principles and financial statements, including ASC 606 and multi-element experience
• Experience of working in a SOX compliant environment
• 7-10 years of related accounting experience, public company accounting experience is a plus
• Ability to manage people
• Experience with managing a team
• Strong ability to work well within a team structure and an ability to influence, train, mentor and leverage the skills of others to achieve objectives
• Flexible to meet changing priorities and the ability to prioritize workload to achieve on time accurate results

About the team

The Revenue Accounting Team at GitLab forms part of the Revenue Organization. The Revenue Accounting Team is responsible for Worldwide Revenue Accounting.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The Senior Director of Public Policy is responsible for creating and maintaining GitLab’s public policy engagement strategy; facilitating relationships across various governing bodies, authorities, commissions and councils, the purpose of which is to represent and further GitLab interests.

An overview of this role

The Senior Director of Public Policy will report to the GitLab Chief Legal Officer and help establish and direct policies, corporate strategies and objectives involving local, state, and federal/national government affairs. As part of this role, the Senior Director of Public Policy will lead in the analysis of proposed legislation and treaties globally, as well as determine potential impact(s) on GitLab and develop strategy and appropriate responses accordingly.

The Senior Director of Public Policy is a grade 11.

What you’ll do

• Develop GitLab’s public policy program and approach to engagement with US and European lawmakers, regulatory authorities, governments, councils and commissions. Monitor and report on key developments in tech regulation and policy across all jurisdictions, including the United States and EU.
• Advise senior leaders of the implications of emerging technology policy and regulatory proposals. Partner with leadership and other stakeholders across GitLab to address policy-related matters, including the implications of emerging technology trends, proposed legislation and regulatory proposals.
• Collaborate with teams across GitLab to educate and influence emerging regulatory and policy proposals on topics such as: artificial intelligence, open source software, sustainability, privacy and security.
• Lead the analysis of proposed legislative actions and the development of responses on behalf of GitLab, including responses to inquiries or calls for submissions from legislative bodies or government regulators.

What you’ll bring

• Minimum 12+ years of public policy and/or government affairs experience, in-house experience preferred.
• Proven experience with direct lobbying and ability to conceive and execute policy campaigns, both in the United States and other jurisdictions including the European Union.
• Strong familiarity with emerging technology public policy trends in the areas of cybersecurity, privacy, antitrust/competition and law enforcement access.
• The ability to articulate complex regulatory and policy matters into easily understood language.
• Adept ability to work with other industry representatives to build coalitions and form strategic relationships.
• A keen understanding of policy and legislative processes and dynamics within the U.S. Government and Congress; and the operation of the European Union (Parliament, Council and Commission).
• An ownership mindset of the relevant area(s) of subject matter expertise.
• Capable of building strong relationships cross functionally at all levels across GitLab.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind-the-scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request actually to fix a customer issue. 

That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.

Some examples of our projects: 

• A tool to quickly analyze strace output
• A solution to capture the state of a customer’s server for easier troubleshooting
• A tool which turns log files into interactive tables to easily sort and filter columns
• A functionality to ChatOps to make it easier to identify user accounts on GitLab.com

What you’ll do  

• Initially Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
• Transition to working with assigned accounts, taking the initiative to understand their environments, business objectives, and challenges proactively
• Advocate for customers by anticipating their needs and providing tailored solutions to deliver an enhanced and seamless support experience
• Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
• Create and update documentation based on customer interactions
• Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
• Participate in regular rotations for weekday and weekend on-call coverage (daytime only as required), providing emergency support to our Self-managed and SaaS customers or working with our SaaS Production team to coordinate incident communications
• Participate in our hiring processes by reviewing applications and assessments and by participating in interviews.

What you’ll bring 

• Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution
• Experience with GitLab and CI/CD; understanding the range of different GitLab implementations, and how service interruptions impact the customer
• Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge)
• Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)
• Expertise in writing support content 
• Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
• Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes.

About the team

The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers solve complex problems together and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. 

Thanks to our Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and listen to some of our meetings. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. 

That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.

Some examples of our projects: 

• A tool to quickly analyze strace output
• Asolution to capture the state of a customer’s serverfor easier troubleshooting
• A tool which turns log files into interactive tables to easily sort and filter columns
• A functionality toChatOpsto make it easier to identify user accounts on GitLab.com

What you’ll do  

• Initially Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
• Transition to working with assigned accounts, becoming familiar with their environments and business to provide an enhanced support experience
• Collaborate with ourProduct,Development,Infrastructure,Customer SuccessandSalesTeams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
• Create and update documentation based on customer interactions
• Collaborate with Support team members (throughPairing Sessions) and other GitLab team members (for example: as aSupport Stable Counterpart)
• Participate in regular rotations for weekday and weekend on-call coverage (daytime only as required), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
• Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.

What you’ll bring 

• Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution
• Experience with GitLab and CI/CD; understanding the range of different GitLab implementations, and how service interruptions impact the customer
• Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge)
• Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)
• Expertise in writing support content 
• Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
• Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes.

About the team

The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineerssolve complex problems togetherand participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. 

Thanks to ourTransparencyvalue, you can see what we are working on in ourSupport Teampage. Additionally, you can see our companyroadmapandlistento some of our meetings. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote,asynchronouswork environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home officesupport

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people fromunderrepresented groupsare less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-JM1

This role is 100% remote and will be located in India. 

Analytics & Insights Analysts play a pivotal role in transforming complex data sets into actionable insights, driving business growth and efficiency. They specialize in analyzing financial data, customer behavior, market trends, and operational data, utilizing advanced tools such as SQL, Python, and BI platforms like Tableau. Their expertise aids in decision-making across multiple functions, ensuring data-driven strategies align with business objectives.

As a Senior Analytics & Insights Analyst, you will need to be able to work with broad and complex datasets, successfully extracting the ‘signal from the noise’, and navigating data quality issues along the way. An important part of your role will be to communicate and present your findings to internal stakeholders.

What you’ll do  

• Collaborate with cross-functional teams in Finance, Sales, Marketing and Product to solve data-centric business problems. 
• Support key initiatives and quarterly earnings call preparation.
• Enable data-driven decision-making by analyzing information from multiple sources and presenting coherent insights.
• Ensure data accuracy and integrity through meticulous validation and cleansing processes.
• Create visually engaging reports and dashboards for effective communication of insights.

What you’ll bring 

• At least 5 years of experience in a B2B SaaS company in a similar role.
• Ability to present complex information clearly and professionally to a variety of audiences
• Strong business acumen and ability to link business objectives to KPIs.
• Excellent communication skills and stakeholder management abilities.
• Adept at working in a collaborative, fast-paced environment.
• Strong proficiency in SQL and experience with data visualization tools such as Tableau
• Experience of developing and delivering analytics dashboards and reporting
• Strong attention to detail and accuracy of output
• The ability to discover data gaps and provide requirements to the Data team and to product management for the proper logging and data repositories.