Job Description

About Us: ServiceNow aspires to be the defining software of the 21st century and is committed to delivering cutting-edge solutions and services to a global customer base. We are looking for a seasoned professional to join our team and create a comprehensive playbook for our service operations, specifically tailored for our sales and go-to-market teams. This role is critical in ensuring the efficiency and effectiveness of our operational strategies and market approaches.

Job Overview: The Service Operations Playbook PM will be responsible for developing a detailed and actionable playbook that outlines processes, procedures, and best practices for our service operations, sales, and go-to-market teams. This role requires a deep understanding of the tech industry, service operations, sales strategies, and go-to-market tactics, along with extensive experience in documenting and streamlining processes.

Key Responsibilities:

• Develop a comprehensive service operations playbook for sales, including detailed processes, workflows, and best practices, to improve sales efficiency and effectiveness.
• Collaborate with cross-functional teams, including service operations, sales, marketing, product development, and customer support, to gather necessary information and insights.
• Conduct interviews and workshops with key stakeholders to understand current practices and identify areas for improvement.
• Create clear, concise, and visually appealing documentation that can be easily understood and followed by sales teams.
• Ensure the playbook is aligned with industry standards and best practices, as well as the company’s strategic goals.
• Continuously update and refine the playbook based on feedback, evolving industry trends, and market dynamics.
• Capture customer win wires, case studies and references by industry and
• Provide training and support to sales and go-to-market teams on the implementation and use of the playbook.
• Develop metrics and KPIs to measure the effectiveness of the playbook and its impact on service operations and market performance.
• Develop a comprehensive and continuous communication plan to ensure all sellers have access and know how to use all the assets.

Qualifications

• Bachelor's degree in computer science, Information Technology, Business Administration, Marketing, or a related field.
• Minimum of 10 years of experience in the tech industry, with significant experience in service operations, sales, and go-to-market strategies.
• Proven experience working at least two major tech companies.
• Strong understanding of service operations processes, sales strategies, and go-to-market tactics.
• Excellent writing, editing, and documentation skills.
• Ability to create visually appealing and easy-to-understand documentation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.

Preferred Qualifications:

• Master’s degree in a related field.
• Experience with process improvement methodologies such as Lean or Six Sigma.
• Familiarity with industry-standard tools for documentation, workflow management, and sales enablement.
• Experience with CRM and other sales and marketing tools.

Why Join Us:

• Opportunity to work with a dynamic and innovative team.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Flexible work environment.

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Job Description

Please Note:  
This position will include supporting our US Federal customers.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test.  Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Who is the TDO?
The Technical Duty Officer team has a mission to support and protect all of ServiceNow’s public services. This role is unique in the tech industry and allows the TDOs access and engagement with teams across ServiceNow. We leverage our broad technical experience to keep critical systems running through any event.
TDOs execute fixes during Internet outages, hardware failures, configuration mishaps, and natural disasters. We have a mandate to own these problems and see them through to resolution. Unlike traditional operations roles, we have the sole authority to make any necessary changes to fix issues and bring services back online.

The TDO is the last stop in escalation and always resolves the problem. Our organization hires subject matter experts in CloudOps, Development, Systems Engineering, and Networking. We provide leadership to a strong Site Reliability Engineering (SRE) team. We attack problems from fine-grained Linux kernel configurations to large-scale capacity constraints.
The TDO provides solutions to ServiceNow’s planet-scale challenges.

What you get to do in this role:

• Leverage your extensive system, network, and database skills to provide technical leadership for a team of on-site engineers who are responsible for the availability and performance of ServiceNow's cloud platform.
• Coordinate all recovery efforts and Lead as the crisis manager during all major outages to provide rapid relief and resolution to any issue that could be impacting the operational environment.
• Develop new solutions and build requirements for new procedures and automations and verify that these new services meet our needs before they are released to the production environment.
• Drive organization-wide change (global) by participating in post-incident reviews, approving new architectural designs, and establishing strong relationships by working with many cross-functional teams.
• Make operations more effective by continually training and mentoring the team on all aspects of the operational environment.
• This position requires participation in our on-call rotation

Qualifications

To be successful in this role you have:

• 6+ years of experience in Linux enterprise service operations, SRE, or Systems Engineering.
• An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including data centers, systems, networks, web applications, and relational databases.
• Meticulous analytical skills to identify and understand the root cause of critical issues.
• Excellent collaboration skills across diverse cross-functional teams
• Familiarity with Networking technologies such as routing, switching, DNS, load balancing, and CDN is good to have.
• Working knowledge of BASH, Python, Perl or other scripting languages.
• Incident management experience with the ability to work under pressure and remain calm and composed during a crisis.
• Strong communication skills to collaborate effectively with other teams. You need to be able to work well in a team environment, actively listening to others and contributing their own ideas to solve problems.
• Bachelor's degree in Computer Science or Information Systems or equivalent technical degree

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Job Description

About Us: ServiceNow aspires to be the defining software of the 21st century and is committed to delivering cutting-edge solutions and services to a global customer base. We are looking for a seasoned professional to join our team and create a comprehensive playbook for our TX solutions, specifically tailored for our sales and go-to-market teams. This role is critical in ensuring the efficiency and effectiveness of our operational strategies and market approaches.

Job Overview: The TX Solutions Playbook PM will be responsible for developing a detailed and actionable playbook that outlines processes, procedures, and best practices for TX Solutions by BU, sales, and go-to-market teams. This role requires a deep understanding of the tech industry, TX Solutions, sales strategies, and go-to-market tactics, along with extensive experience in documenting and streamlining processes.

Key Responsibilities:

• Develop a comprehensive TX Solutions (and by BU) playbook for sales, including detailed processes, workflows, and best practices, to improve sales efficiency and effectiveness.
• Collaborate with cross-functional teams, including TX Solutions, sales, marketing, product development, and customer support, to gather necessary information and insights.
• Conduct interviews and workshops with key stakeholders to understand current practices and identify areas for improvement.
• Create clear, concise, and visually appealing documentation that can be easily understood and followed by sales teams.
• Ensure the playbook is aligned with industry standards and best practices, as well as the company’s strategic goals.
• Continuously update and refine the playbook based on feedback, evolving industry trends, and market dynamics.
• Capture customer win wires, case studies and references by industry and
• Provide training and support to sales and go-to-market teams on the implementation and use of the playbook.
• Develop metrics and KPIs to measure the effectiveness of the playbook and its impact on TX solutions and market performance.
• Develop a comprehensive and continuous communication plan to ensure all sellers have access and know how to use all the assets.

Qualifications

• Bachelor's degree in computer science, Information Technology, Business Administration, Marketing, or a related field.
• Minimum of 10 years of experience in the tech industry, with significant experience in TX Solutions, sales, and go-to-market strategies.
• Proven experience working at least two major tech companies.
• Strong understanding of TX solutions processes, sales strategies, and go-to-market tactics.
• Excellent writing, editing, and documentation skills.
• Ability to create visually appealing and easy-to-understand documentation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.

Preferred Qualifications:

• Master’s degree in a related field.
• Experience with process improvement methodologies such as Lean or Six Sigma.
• Familiarity with industry-standard tools for documentation, workflow management, and sales enablement.
• Experience with CRM and other sales and marketing tools.

Why Join Us:

• Opportunity to work with a dynamic and innovative team.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Flexible work environment.

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Job Description

Team Description

The Global Real Estate and Workplace Services (WPS) team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our purpose to life in the physical sense.  We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services, and amenities.  

Job Overview

This position will be responsible for managing global real estate transactions consisting of approximately 3.4 M Sq Ft of fixed and serviced offices, serving 25k+ employees in approximately 80 locations.  The position will report to the Director of Global Real Estate and will work closely with the broader Workplace Services organization and other cross functional stakeholders to execute real estate transactions that are aligned with business and corporate priorities while also ensuring fiscal responsibility. This role will also work closely with its outsourced partners to ensure service delivery.  

Responsibilities

• Proactively evaluate critical lease dates, contract options, lease clauses, financial and market data for consideration in creation of the real estate and transaction strategy
• Ability to understand relevant business needs and balance those with the real estate strategy, including focus on utilization and portfolio optimization to ensure fiscal responsibility
• Demonstrate industry experience to propose effective solutions to optimize the real estate portfolio and deliver savings
• Establish organizational alliances and partnerships with key stakeholders, inclusive of regional and corporate partners
• Initiate and manage the transaction process including maintaining accurate reports, scheduling meetings, ensuring regular communication and early escalation of potential issues. 
• Manage transactions in a timely manner and hold others accountable to ensure adherence to established timeline for project delivery
• Ability to communicate and deliver engaging, effective presentations to a wide variety of audiences, at all organizational levels
• Manage broker relationships in our fully outsourced real estate model and ensure accountability to deliverables (QBR’s, KPI’s, savings)
• Collaborate closely with cross functional stakeholders such as Planning & Design, PMO, Operations, legal, finance, accounting, etc. in all phases of the real estate lifecycle to ensure alignment and adherence to the timeline and budget
• Preparation of comprehensive lease approval requests
• Accountable for adhering to the budget and partnering with FP&A and Accounting on impact of real estate transactions
• Support lease administration activities and ensure accuracy of all real estate data and reports
• Develop positive working relations with landlords
• Foster an inclusive and collaborative environment where we can “win as a team”
• Support M&A activities, or other special transaction management projects, as required
• Initiate and/or support process improvements and business initiatives, as required

Qualifications

• Bachelor’s degree preferred with 8 - 10 years of relevant experience in corporate real estate, commercial real estate, transaction management, or project management
• Must have experience managing an office portfolio of 3M Sq Ft or greater
• Strong negotiation and stakeholder management skills
• Strategic thinker, highly analytical and detail-oriented a must
• Strong knowledge of leases, legal procedures and policies
• Adept at conflict resolution, consensus building & problem solving
• Experience working closely with a finance organization
• Experienced with budget management process
• Proficient in Microsoft Excel (analyzing data, pivot tables, etc.) and PowerPoint
• Ability to work in a fast paced environment
• Strong organizational skills
• Excellent verbal and written communication skills
• Highly dependable
• Proven ability to effectively interface with a diverse range of roles at all levels
• Demonstrates a strong decision making ability based on data

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Job Description

We are looking for an individual who will help to define ServiceNow’s strategic partner ecosystem. The individual will identify, recommend, build, and execute strategic partnerships with ISVs that build apps and integrated offerings for sale and distribution through the ServiceNow Store. This individual will help uncover and create partnerships that provide ServiceNow a competitive advantage in the market by delivering expanded value to our end-customers. The ServiceNow Store team is instrumental in driving partner revenue as well as in influencing higher retention and expansion of ServiceNow ‘s homegrown solutions.

The ideal candidate will need to have at least 2+ years of experience selling or pitching technology partnerships.

Responsibilities:

• Assist in the execution of successful outbound motions to identify new ISV Partnership opportunities for the ServiceNow Appstore
• Successfully pitch the ServiceNow Partnership, platform and opportunities and create a path for new ISV solutions to enter the ServiceNow Partnership Ecosystem.
• Qualify each new partnership to understand likelihood of GTM execution and success
• Coordinate contractual agreements with the Partner Master Agreement
• Support the launch of new partnerships within the ecosystem who are capable of executing first partner deals within first quarter in market.
• Work strategically, cross-functionally with BUs, sales, marketing, operations, legal, solution consulting, and product teams to execute against ISV partner and organizational goal
• Evangelize the ServiceNow Technology Partnership Program

Qualifications

To be successful in this role you have:

•  2+ years of experience selling and pitching OEM, ISV, or direct enterprise software or enterprise SaaS solutions in large, complex environments
• Experience in driving strategic GTM conversations
• Ability to maintain a high level of planning and productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
• Passion for partnering inside and outside of the organization with a proven track record of consistent overachievement of quota and revenue goals while establishing and maintaining partner satisfaction
• Ability to sell to C-Level and across Product and IT organizations
•  Interpersonal, communication, and leadership skills
• Ability to develop business use cases & requirements, while creating and managing strategic alliances
• Ability to sell both bundling an application and deployment of a platform
• Analytical skills enabling comprehension and synthesis of complex business and technical issues

For positions in California (outside of the Bay Area), we offer a base pay of $63,120 - $97,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Job Description

ServiceNow Sales & Partner Compliance Analyst

Make a lasting impact on our global partner ecosystem!

This role can be remote within the U.S.

ServiceNow, a leading global provider of cloud workflow automation solutions, is seeking a detail-oriented and results-driven Ethics & Compliance Analyst to join our growing Sales & Partner Compliance team.

As a key member of the Ethics & Compliance organization, you'll play a critical role in safeguarding the integrity of our brand by upholding the highest standards of TPRM and compliance within the ServiceNow channel partner ecosystem. You'll collaborate with internal teams to proactively identify and address potential compliance risks across our extensive global channel partner network.

What you get to do in this role

• Ensure Partner Integrity:
  • Conduct thorough due diligence on prospective channel partner third-parties to identify, evaluate, and remediate/manage potential risk to ServiceNow, its brand, or its business.
  • Execute third party risk management procedures related to existing channel partners, including processes related to dynamic risk scoring and re-assessment.
  • Analyze channel partner data and third-party questionnaire submissions to identify potential compliance risks, track third-party risk, and re-complete channel partner risk assessments when necessary.
  • Identify and escalate adverse risk findings to sales & partner compliance management for assessment.
• Champion Partner Alignment:
  • Investigate and resolve identified channel partner risk efficiently, collaborating cross-functionally with internal stakeholders across ServiceNow.
  • Advise and educate internal stakeholders on the risk scoring of potential and existing channel partners and compliance requirements based on the results of due diligence and compliance risk assessments.
  • Maintain accurate and up-to-date partner compliance records within ServiceNow internal systems.

Qualifications

To be successful in this role you should have:

• 3 years’ professional experience in compliance, third-party risk management, or a related field. Familiarity in conducting third-party due diligence and operating third-party risk management (TPRM) programs preferred.

• Experience in third-party risk management, ideally within the technology industry (SaaS/PaaS).
• The ability to identify and escalate third-party risks and other Compliance issues.
• Experience working with internal systems and data analysis tools, including Microsoft Excel.
• Strong attention to detail and a commitment to accuracy.
• Excellent communication, collaboration, and interpersonal skills in a global, multicultural environment.
• Ability to work independently and as part of a fast-paced team.

Bonus Points:

• Now Platform experience.
• Background in IT services with relevant business expertise.
• Software industry domain expertise (preferably SaaS).
• Ability to build long-term, trusting relationships with cross-functional stakeholders.
• Adaptable and thrives in a dynamic environment.

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Job Description

We are looking for a highly motivated leader and team player to join the Global Partnerships & Channels team as Territory Partner Seller. You will drive and support a plan to accelerate and scale the growth of our business Consulting & Implementation, Reseller, Service Provider, and Build partners within the US Commercial East market. 

This is a key and strategic role that requires a balance of strategy, sales and a roll-up your sleeves and 'get it done' attitude. Success requires the execution of a plan to develop and accelerate the growth of our partner ecosystem within the US Commercial Digital business and specifically with our top accounts and a focus in driving net new partner generated pipeline. Additionally, you must be a highly motivated team player with expertise working in a fast paced, cross-functional manner and have the ability to establish broad senior level relationships. You have a proven track record on delivering results and getting things done. You will demonstrate a strong business acumen, have outstanding communication skills and are able to effectively build relationships with and executive business Consulting & Implementation, Reseller, Service Provider, and Build alliance leaders in the partner ecosystem.

What you get to do in this role:
• Create a Partner go to market business plan with Area Sales leadership to drive sales growth through partners within the US Commercial East Area.
• Manage to make an impact within your first 60 days. Drive to succeed and results focused.
• Excellent understanding of growing and sustaining businesses in a highly competitive and changing marketplace.
• Execute the development of our Partner Sales strategy for your Area and the Global Partnerships & Channels Ecosystem Operating Model
• Work with ServiceNow partners to generate new business in existing accounts, in new markets and landing ServiceNow net new logos, as well as ensuring our partners assist in delivering successful projects in a defined territory or region.
• Ability to liaise with and motivate individuals at all levels of the partner relationships
• Politically astute, good understanding of business, and able to ascertain key decision makers
• Work with marketing to plan and execute marketing events to help drive new revenue

Qualifications

To be successful in this role you have:

Highly prefer location in Boston or NY/NJ.

• Strong track record of exceeding sales and partner sales revenue targets
• Sound business acumen skills; thrive in a fast-paced, dynamic work environment
• Strategic thinker who is able to blend consulting and business strategy to develop compelling plans for new partner initiatives.
• History of successfully developing and leading multiple strategic partnerships
• Must be comfortable with complexity, and thinking on multiple levels of abstraction; demonstrates use of critical thinking techniques.
• Excellent spoken and written communication, interpersonal, relationship building skills
• Ability to work both independently and with a team
• Experience with creating and building differentiated relationships with partners in the SI, Reseller, MSP and ISV community.
• Demonstrated ability to drive significant influenced revenue with and through partnerships.
• Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc.
• Willing and able to travel.

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Job Description

We are seeking a highly motivated individual to join ServiceNow as a Business Manager in Global Partnerships & Channels (GPC) supporting two leaders: the Chief of Staff for GPC and the Head of Incubate Partners. This role will be focused on delivering key strategic and priority projects from ideation through to execution and delivery across the GPC ecosystem.  

We are looking for a candidate who is a strategic thinker, problem solver, and collaborative team player. The ideal candidate is a self-starter who can thrive in high-growth, fast-paced environments, working across many stakeholders. 

Your work will give you exposure to the GPC leadership team and contribute to our overall strategy and operations to drive success. This individual should be able to dive deep into solving problems while maintaining a broad perspective. 

This is a fantastic opportunity to play a key role in shaping the design of how ServiceNow engages and grows with our Partners. If you have a stellar background in consultancy and tech, a passion for change, and an ability to work effectively with a diverse and driven global team, then we’d love to hear from you.  

In this role you will serve as a primary point of contact for both leaders and: 

1. Drive operational rhythm including pipeline, forecasting, Executive Briefing templates, reporting, cultivating and executing weekly leadership / staff meetings, quarterly all hands, off-sites, and regular cadences with peers and executive leadership. 

1. Identify opportunities for operational excellence that create efficiency, remove obstacles, or create improved processes and approaches to the business 

1. Prepare executive level communications and presentations to outline strategic insights, recommendations and outcomes   

1. Support meeting preparation, follow-ups and ensuring that  actions are completed 

1. Collaborate and co-ordinate across multiple cross functional businesses and stakeholders across the GPC ecosystem and more broadly throughout ServiceNow to achieve results 

1. Partner with other business managers and chiefs of staff to ensure alignment across the GPC organization  

1. Create strong cross-functional relationships with key business partners across the sales, customer success, corporate strategy and product organizations 

Qualifications

• 5+ years of experience in consulting or strategic projects in a Software/SaaS technology company; prior experience as a business manager or consultant preferred. 

• Evidence of having established programmatic efforts that span across functions  

• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing   

• Highly analytical and intellectually curious about data analysis, trends, and insight generation   

• Strong interpersonal and communication skills; able to influence and manage multiple extended or virtual teams. 

• Collaborative team player who also knows how to ‘get things done’. 

• Ability to learn quickly on a fast-paced team including highly technical areas. 

• Ability to handle interpersonal relationships professionally, and empathetically. 

• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments. 

• Bachelor’s Degree in Business or related field   

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Job Description

Role: AMS Strategic Portfolio Management, Business Development Manager 

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth, we are hiring a Business Development Manager to join our Strategic Portfolio Management, Team and drive growth, scale, and consistency across the region. As a Business Development Manager for our Strategic Portfolio Mgt (SPM), team, you will play a pivotal role in helping the Americas Sales Leadership define, shape, and execute our SPM strategy across the Americas region.

You will help roll out initiatives that contribute to market success of ServiceNow's SPM products and will work closely with Major Area leadership to define and execute Go-To-Market (GTM) priorities including growth, upsell/cross sell motions, and health/adoption focus. You will specifically help drive net new revenue growth, customer expansion for our SPM technology partnerships, and create new revenue streams for ServiceNow.  You will bring together and drive cross-functional collaboration to execute strategic initiatives and contribute to our continued growth.  You’ll also be the primary interface to connect sales cycles between ServiceNow and the strategic resell for our technology partners.  As a Business Development Manager, you’ll help design and execute sales campaigns that will capitalize on our joint selling market opportunity and increase customer satisfaction. 

This position comes with the opportunity to play a pivotal role in growing the business and driving lasting impact for the organization. The ideal candidate is a proven seller, expert at partnering with field teams, a superb relationship builder, and an intellectually curious individual who can develop trust with senior leaders and stakeholders across the organization.  This role requires a seasoned professional with sales leadership, business development, strategy, and operations expertise. The candidate must be able to combine GTM expertise, product/market knowledge and sales GTM excellence to drive action and deliver results.

Key Responsibilities:  What you get to do in this role

• Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives.  
• Work with and thru our technology partners to establish sustainable support models for deal cycle product and technical support; models that don’t rely on our internal business unit teams for support.
• Analyze existing customer install base to identify and prioritize opportunities for joint upsell, cross-sell, and new logo acquisition campaigns.  You’ll craft those plans in tight alignment with the objectives of each technology partner resell opportunity.
• Partner closely with SPM Specialist teams and with Sales Executives to execute sales cycles and close new business.
• Collaborate externally with selling teams aligned to our external technology partners and coordinate internally to achieve cohesive joint sales campaigns with ServiceNow core field teams.
• Develop and execute growth strategies at a Major area level in conjunction with adjacent functional leaders (Field Sales and Pre-Sales Leadership, Marketing, Alliances & Channels, Professional Services and Sales Operations teams) to effectively GTM.

• Own the multi-quarter business performance view, continuously track & monitor key metrics to ensure success, recommend course correction & success initiatives for our technology partnership GTM.
• Bridge market insights and intelligence to shape product pricing & packaging for GTM success. Inform the BU (Business Unit) and partnership integration roadmap based on customer & market insights.

• Define and drive cross functional programs that empower sales and solution consulting teams to drive Security Operations sales, adoption and customer success.
• Help build, manage and report on the SPM resell forecast and pipeline to the business with sales leadership.
• Partner with our Global Partner and Channel organization to influence the evolution of additional technology partnerships within the SPM space.
• Monitor industry developments, competitor activities, emerging trends, potential business opportunities, and customer requirements to provide feedback and insights that inform product managers and leadership.
• Help coach the core teams with foundational specialty solution area knowledge to identify SPM solution opportunities and help manage the sales cycle. 

• Define enablement priorities, expand field domain expertise, uplevel competitive readiness.
• Facilitate best practice sharing between field teams and support a strong virtual community of interest around SPM technical partnerships.

Qualifications

To be successful in this role you have:

• Deep Sales, Market and Industry Knowledge relating to Strategic Portfolio Management, solutions
• Bachelor's degree in business, marketing, or a related field. MBA or advanced degree preferred.  

• Proven experience in a senior-level engagement, with a focus on driving transformational growth across the different industry verticals

• Demonstrated success in identifying and closing high-value SPM business deals, partnerships, and strategic alliances.  

• Strong understanding of market dynamics and trends, with the ability to translate insights into actionable business strategies.  

• Track record of building and nurturing strong client relationships, driving customer satisfaction, and maximizing revenue opportunities.  

• Strategic thinker with a results-oriented mindset, capable of identifying and capitalizing on transformational opportunities.  

• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing business priorities.  

• Strong analytical skills, with the ability to leverage data and market insights to drive informed decision-making.  

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Job Description

As a member of our Employee Workflows Solution Consulting team, you will have a major impact on our future success by supporting the Employee Workflows product suite. You will help guide revenue for HR Service Delivery, Workplace Service Delivery, Legal Service Delivery, Employee Center Pro, and other emerging Employee Workflows solutions with the support and partnership of Sales, Product Management, and the executive team.

Our ideal candidate is comfortable in a hands-on “technical” solution consultant role and is someone who can go wide and deep on all aspects of the ServiceNow platform during the sales cycle. Bonus points if you have experience at a ServiceNow partner or have spent time as a ServiceNow product owner.

What you get to do in this role:  

The Employee Workflows Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of the Employee Workflows product suite
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our Employee Workflows solutions with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• 5+ years of pre-sales solution consulting or sales engineering experience
• OR 3+ years of direct ServiceNow implementation experience or ServiceNow platform/product owner experience
• Proficiency with the ServiceNow platform or technical expertise with other cloud software solutions
• Familiarity with Public Sector industry, specifically in State and Local
• Familiarity with common “industry standard” HRIS integration use cases
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Willingness to travel throughout the Midwest, as well as meet customers locally within the Chicago office on a regular basis

For positions in the District of Columbia, we offer a base pay of $111,150 - $172,350, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Job Description

We are currently seeking a Database Engineer to join our Database SWAT team (Software Action Team).

The Database SWAT Team ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers (internal and external). 
The ideal candidate for this position is a database engineer / database admin with a background in database technologies, performance analysis, and troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end.

What you get to do in this role:

• Develop automation tools to facilitate and improve day-to-day operations
• Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support).
• Learn how to identify bugs and solve challenging performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.

Qualifications

To be successful in this role you have:

• 4+ years of performance engineering/database experience with PostgreSQL - MySQL - MariaDB
• 4+ years of experience supporting or testing large-scale web-based distributed applications
• 4+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution
• Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
• Strong problem-solving and analytical skills with an aptitude for learning new technologies
• And most importantly, eagerness to learn everything about the ServiceNow Platform

Desired Skills:  

• Experience with Postgres and MySQL query tuning and database performance optimization
• Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred.
• Scripting: basic shell scripting, Python, Javascript
• Good understanding of schemas, table spaces, indexing, and database performance optimization
• Familiarity or knowledge of CentOS/RedHat operating system
• Formal experience on a DevOps or Performance or support team supporting a Web-Based application is desired

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Job Description

As an Advisory Solution Consultant within our Core Enterprise Solution Consulting team, you will have the opportunity to join our industry’s best and brightest talent. This is a tight-knit team of innovative leaders who are hungry, humble and see our customer’s biggest challenges as their greatest opportunities.

In this role, you will have a major impact on our goal of becoming the defining enterprise software company of the 21st century by driving the hyper-growth of your Telecommunications and Media business.

As a Core Solution Consultant, you will be responsible for driving revenue across all our Solutions with our most strategic accounts by leading and partnering across a broad deal team that includes Sales, Solution Specialists, Business Value Consultants, Product Management, Customer Success and our Executive Team.

What you get to do in this role:

You will quarterback the executive solution and deal strategy across a broad deal team with our largest customers. You will be accountable for developing, positioning and presenting industry-specific solutions and articulating how customers will realize the value of those solutions during sales cycles to achieve their goals, as well as our sales goals, within your business.

Some of the Key Mindsets and Behaviors to be successful in this role include:

• Operating as the general manager of your business
• Embodying servant leadership
• Cultivating a growth-mindset
• Staying business-outcome focused
• Obsessing over customer success
• Leading with empathy
• Operating with urgent curiosity
• Winning as a team

Some of the Key Activities to be successful in this role include:

• Driving the revenue growth of your business as an industry, functional and technical expert 
• Leading solution strategy and deal strategy at an account level across a broad deal team
• Developing and maintaining executive (C-Level) and line of business (Director level) customer relationships
• Leading discovery to clearly define customer challenges
• Delivering best-in-class solution demonstrations and presentations to align the value of our solution with customer needs
• Articulating how customers will adopt our solution to realize the value of their investment
• Continuously learning about product innovations
• Acting as an industry thought leader
• Providing feedback to product development on how we can innovate our products to drive greater value to customers
• Supporting marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• 7+ years of solution consulting or sales engineering experience
• Proficiency in leading SaaS solutioning and sales in enterprise accounts
• Experience working in a team-based, hyper-growth environment
• Sales acumen, to drive best-practice sales execution with you sales counterpart
• Proficient in building strong trust relationships with decision-makers and senior VP-level budget owners
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Experience with the ServiceNow platform a plus
• Experience in the Telco & Media industry a plus
• Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters a plus
• Experience advising on delivery and value realization post-sale a plus
• Travel, as necessary

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Job Description

Enterprise Federal Account Executive responsible for new business within the US Federal Government supporting the mission for the Federal Department of Commerce.  You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple Program Directors within Commerce HQ and other sub Agencies and Offices. 
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• As a Core Sr Account Account Executive, drive all lines of ServiceNow products to these agency clients. 
• Serve as the agency's trusted advisor by understanding their business and advising on how ServiceNow can help enable their existing and future roadmap. 
• Coordinate client engagements by engaging product line specialists, value consultants, principal architects, sales leadership, customer advocates, and various product leadership teams.

Qualifications

•  
• 10+ years of sales experience within software OR solutions sales organization
• Experience establishing trusted relationships with current and prospective clients and other teams at executive and cabinet level. 
• Experience producing new business, negotiate deals, and maintain healthy Program Director relationships.
• Understanding of agency mission and prior experience of selling to an agency's mission. 
• Experience achieving and exceeding sales targets
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 30%

For positions in the District of Columbia, we offer a base pay of $136,600 - $225,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Job Description

Diverse and inclusive teams inspire people to contribute to their fullest, bring new ideas to life, and drive meaningful impact and change. Our Diversity, Equity, and Inclusion (DEI) team is on a journey to help ServiceNow and our customers drive change, so our workplaces and our world become more equitable. We’re working to embed DEI into every aspect of our business and culture and we invite you to join us. 

In this role, you will report to our Sr. Director of Global DEI and help drive a cohesive global DEI strategy, working closely with our EMEA and APJ Regional DEI Leads. You will also lead the strategy for our nine Employee Belonging Groups (“EBGs”, ServiceNow’s employee resource groups), serving as a subject matter expert in the creation and development of EBG initiatives. You will work across the global DEI team to provide critical input and feedback into our core program offerings so we can collectively drive impact across the enterprise. 

What you’ll do: 

• Deliver consistent set of DEI offerings across all regions globally to cultivate an inclusive and equitable culture for all employees. Integrate regional DEI strategies with global goals and drive clarity across stakeholder roles and processes. 

• Manage EMEA and APJ Regional DEI Leads (existing team members) and serve as LATAM Regional DEI Lead. Tailor and implement enterprise DEI strategy in LATAM region and support local DEI initiatives in countries, using data to drive decisions and track progress. 

• Lead the ongoing rollout of self-identification globally (enabling employees to voluntarily disclose aspects of their identity), working with cross-functional stakeholders to enable the technology/infrastructure and manage legal & risk considerations  

• Develop, implement, and manage a global DEI risk management framework  

• Provide program leadership, oversight, and guidance to EBGs and their leaders; monitor progress of EBG activities and resolve roadblocks (with a direct report who is focused on EBGs) 

• Drive global DEI strategy related to EBG structure, governance, and growth. Scale and enhance existing EBG programs and structure, including launch of localized EBG chapters in office locations globally. 

• Identify and resolve EBG operational and performance gaps and obstacles; implement changes and improvements 

• Sponsor annual EBG Summit, strategy and planning sessions, and other recognition/ support initiatives for EBG leaders to foster skill development and employee engagement 

• Oversee EBG operations including tracking performance metrics and budget 

• Represent DEI team in planning company-wide cultural moments (e.g., International Women’s Day activations) as well as responding to crises impacting segments of our employee base, working closely with Corporate Communications and other stakeholders 

• Develop and maintain relationships with multiple key stakeholders to gain support for global DEI and EBG initiatives, including DEI Business Partners, regional HRBPs and business leaders, and EBG executive sponsors and leaders 

Qualifications

This role is best suited for a senior level DEI leader and is a US-based role leading a team of direct reports located across US, EMEA, and APJ regions. We would like someone who has: 

• Experience with DEI strategy and initiatives in regions outside the US (EMEA, APJ, LATAM), understanding cultural nuances specific to the regions 

• Previous Employee Resource Group leadership or program experience 

• Ability to lead a globally dispersed team  

• Strong program management skills, including focus on defining and tracking progress and success metrics 

• Ability to analyze and understand data to drive decisions, develop insights, tell stories, and measure impact 

• Strong communicator and collaborator, with the ability to build trusted relationships, manage stakeholder expectations, and influence employees and leaders 

• High level of confidentiality, discernment and judgement. Ability to navigate challenging and sensitive conversations with empathy while managing risk for the company. 

• Current DEI subject matter expertise including research and leading practices 

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Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

We are seeking a Director, Strategic Planning/Analytics to join our Global Partnerships & Channel (GPC) organization to support GTM strategy and strategic planning in support of go-to-market initiatives with our Strategic partners. The preferred candidate will have experience supporting Sales and Channel, is comfortable managing large data sets, has strong attention to detail, has the ability to synthesize results, and has strong communication skills. They will work cross-functionally across partner sales, direct sales, operations, IT and finance, with the primary objective of enabling sales leadership to make effective, analytically driven, and strategic operating decisions.

What you get to do in this role:

• Manage weekly/monthly/quarterly partner & channel sales forecast, and present to Executive audience
• Develop financial model for strategic long-range revenue forecast, annual operating plan for partner & channel sales
• Assist in the development, defining business rules and reporting of key performance metrics to help drive increasing Sales productivity
• Analyze performance and productivity data and assist in preparing slides for QBR’s, or other Sales leadership presentations
• Extract data sets, perform analyses, build data models to support pipeline, coverage, renewal or other initiatives
• Gather and define requirements for Business Intelligence initiatives
• Support the implementation of Sales productivity, planning and reporting tools
• Maintain databases and develop weekly/monthly/quarterly metrics reports
• Troubleshoot attainment, commissions or quota setting related reps’ queries
• Other ad hoc responsibilities in support of sales finance and partner operations
• Willing to work with teams in different time zones

Qualifications

In order to be successful in this role, we need someone who has:

• 12+ years’ experience in Finance / Sales, Business Operations, preferably with a SaaS organization or in Strategy & Operations Consulting
• Excellent Analytics skills
• Excellent communication skills – verbal and written
• Ability to communicate effectively and collaborate with others
• Self-motivated with the ability to multitask
• Comfortable and flexible working in a fast-paced environment
• Positive “can do” attitude and highly analytical; enjoys challenges
• Detail oriented and comfortable working with large data sets
• Proficiency with MS Office, especially Excel. Tableau and Anaplan experience preferred.
• Bachelor from a premier university

For positions in the California other than the Bay Area, we offer a base pay of $161,000 - $281,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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Job Description

About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.     

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.     

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.     

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

 
What you get to do in this role: 
 
ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security-related topics.  

Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow’s cloud-based service. This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills.  

You will be a member of the AMS team of the Office of the CISO in English and Spanish-speaking countries. As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional. Your mission encompasses ensuring unwavering support for the Sales Team in pre and post-sales endeavors.  

You will expertly navigate questionnaires, review contracts, and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences, both internal and external. 

As a leader in security conversations, you will skillfully rebut cloud technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams, you will be vital in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation.  

Should the need arise, you will spearhead structural or design changes, propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives.  
 

 
Key Responsibilities: 

• Lead multifaceted security conversations 

• Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts 

• Respond to prospect and customer questions related to security 

• Conduct security calls with customers  

• Respond to security questionnaires 

• Present and evangelize on cloud adoption & assurance 

• Contribute to the overall messaging and positioning of the Security Office 

• Coordinate and manage end-to-end customer cloud security experience 

• Active participation in Security Industry forums, communities, and standards organizations 

• Participation in discussions & presentations with Partners and Customers 

• Investigate and understand cloud threats 

• Escalation point for Security Incidents & investigations 

• Work with internal teams to resolve security issues arising from investigations and incidents and conduct post-mortems to ensure problems are appropriately remediated 

• Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer) 

• Lead cross-functional teams to accomplish your goals 

• Contribute to contract negotiations related to security terms 

Qualifications

Requirements: 

• Canadian Citizenship is required 

• Minimum 8+ years experience in IT & 5 years in Cloud Security 

• Excellent communication and presentation skills (i.e., strong interpersonal and customer-facing skills) 

• Experience with Cloud Operations (either as a customer or provider) is required. 

• Expertise in enterprise cyber defense techniques  

• Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent 

• A general understanding of ITIL and ITSM 

• Hands-on Security Incident Handling and remediation experience a plus. 

• Expert knowledge of Internet security protocols and technologies 

• Understanding of the sales life cycle 

• Expertise in Threat analysis and enterprise cyber defense techniques 

• Deep understanding of Security Operations 

• Ability to articulate complex issues to executives and customers 

• Strong interpersonal skills 

• Self-motivated and driven; ability to perform and excel with little supervision 

• Able to serve as an authoritative source on security 

• Excellent collaborator and teammate 

#DTjobs  

#SecurityJobs 

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Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are seeking an outstanding, highly motivated employment lawyer to join our Global Employment Law team, with a key focus on strategic project work (including in the Artificial Intelligence (‘AI’) space) and M&A work in the employment law space, as well the opportunity to provide legal counsel on day-to-day employee related matters that arise within the organization. This is a great opportunity to work on cutting-edge issues in an exciting, fast-paced environment. This is a full-time position.

What you get to do in this role:

• Drive and manage global employment law related projects, working in collaboration with your Global Employment Law colleagues, as well as ServiceNow’s wider Legal team and Global People team. This will include projects relating to cutting-edge issues affecting ServiceNow, including in the AI space.
• Advise key stakeholders on employment law and employee privacy considerations and legal developments in the Artificial Intelligence space.
• Deliver business oriented, risk-balanced, actionable legal advice on the full range of global employment law issues that may arise during the life of an M&A deal, including deal structuring, due diligence, employee transfer and consultation requirements (including works councils), harmonization of employment terms and policies, lawful engagement of employees across countries, and employee separations.
• Prepare employment agreements, separation agreements, non-compete agreements and other employee related documents required in an M&A transaction.
• Partner with and manage outside counsel on M&A transaction work.
• Partner with the Global People organization from deal inception through post-acquisition integration to ensure our people strategy always reflects legal requirements, as well as ServiceNow’s People Pact and values.
• Partner with key stakeholders to create and evolve scalable and compliant processes and playbooks for M&A and post-acquisition integrations.
• When not working on strategic projects and M&A, deliver business oriented, risk-based advice and counsel on the full range of employment law issues including: hiring, separations and dismissals, investigations and employee relations issues, restructurings, compensation and benefits, leaves of absence, DEI matters, and employee privacy matters.
• Contribute to the development of ServiceNow’s own Legal Services Delivery applications where we envision, create and deploy workflows on the ServiceNow Platform to make our and our customers’ Legal departments more effective.

Qualifications

To be successful in this role, we need someone who has:

• A strong work ethic, exceptional judgment, and uncompromising integrity.
• A Law degree with strong academic credentials.

• 4+ years of employment law experience at a top law firm and/or in-house legal department of a multi-national company (including advising and/or managing advice in relation to other jurisdictions); M&A experience a must; experience with employee-related AI and data privacy matters a plus.
• Strong project management skills and experience in managing complex global employment law projects, as well as the ability to work independently to handle multiple competing tasks simultaneously and thoroughly to closure.
• The ability to build strong and deep working relationships with internal stakeholders over multiple geographical locations.
• The ability to understand challenging issues, assess risk and provide concise, actionable, business-focused legal and risk mitigation advice and counsel, exercising good judgement.
• Demonstrated a global mindset.

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Job Description

 Reporting to the Sr Director, GTM & Portfolio Mgt, you will be joining our Marquee Business under the Global Industries & Strategic Growth organization. As the Marquee Experience Manager, you will be the trusted Advisor for Account Teams across identified accounts and be a key team member of how we promote and engage with Sales teams globally. You are customer obsessed. You will play a critical role in the continued rollout, innovation and refinement of our Marquee Experience “product,” which provides Marquee Top 250 customers with exclusive offers. You will also work closely with branding and take on opportunistic projects that may arise. You have a proven track record for “connecting the dots” and you will leverage those skills as you connect the Marquee Experience Offers to improve customer sentiment. The goal is to create valuable customers, contributing to exponential growth for ServiceNow customers that result in improved CX and faster growth for the Marquee business over a 3-year horizon.

Your ability to influence across the organization to drive alignment and key changes will be critical. You are no stranger to highly-matrixed, fast-changing organizations and your natural curiosity will help as you work with every part of our business – in every part of the world – to partner on all facets of programs that drive success for the customer and account teams.

What you get to do in this role:

· Serve as a Marquee Experience expert for named accounts where you will be responsible for helping account teams align the Marquee Experience capabilities with customer experience challenges to unlock growth.

· Roll-up your sleeves and work with stakeholders across the business – and across the globe – to identify, improve and architect the right capabilities for Marquee needed to execute for the customers, account teams and the Marquee Business.

· Manage your interactions with Sales and customers via the Tailored Experience (responsible for real time updates/accuracy for your names accounts).

· Based on insights from customers and account teams, help determine ways to improve and innovate to deliver WOW.

· Inspire cross-functional collaboration with other teams, such as sales, Workflow Design Studio, Global Advisory Board, Large Deal team, Inspire Value, Strategic Initiatives, and beyond.

· Manage the Marquee Experience lifecycle: from strategy and innovation to execution/iteration and realization/positive outcomes.

· Other various responsibilities such related to branding, Marque events, SKO, and building and monitoring tracking systems.

Qualifications

To be successful in this role you have:

· Minimum 8+ years of professional experience in Sales, enterprise software/SaaS, Services sales is a plus.

· Fluency in the customer journey, Sales, and how customer-facing roles interact and work together towards successful outcomes.

· Positivity, a can-do attitude, and a sense of humor, thrive in the ambiguity of a new business - because we are truly hungry and humble…

· Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization, inclusive of written and verbal communications as well as visualizations.

· Strong organizational and detail-oriented skills

· Proven ability to manage multiple projects simultaneously and deliver results within tight timelines.

· Willingness to wear multiple hats within a (very) small team.

· Strong collaboration, planning, influencing, and prioritization skills.

· Experience in program management and/or leading cross functional teams to achieve major initiatives.

· Understanding end-to-end process improvement; designing processes and defining metrics across Marquee Team functions. Portfolio management experience is a plus.

· Strong .ppt, .xls, and GenAi skills a significant plus.

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Job Description

Reporting to the Global Vice President of Strategic Customers (Elevate) the Director, Global Strategic Customers (Elevate)mission is to enable ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale.

The Director will prioritize, shape, and execute several long-term strategic initiatives across ServiceNow – all aimed at accelerating ServiceNow’s execution of large strategic deals. The Director is also responsible for setting up and leading a small global team of experts who support our most strategic executiveandlarge deal engagementsacross ServiceNow. The Director’s mission is to partner with key cross-functional teams to develop and permeate innovative approaches that elevate the global GTM org’s engagement with senior executives.

Priorities & Responsibilities

1. Design and execute key strategic initiatives accelerating the execution of strategic deals at scale:
   • Partner with cross-functional leaders in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change.
   • Synthesize inputs from leadership and run data analytics to support the preparation of strategic material for senior leadership meetings.
   • Manage the execution of all approved initiatives directly or indirectly: exemplary initiatives may include items related to sales incentives, new commercial structures, white-glove operations, innovative adoption deal mechanisms, and partnership opportunities.
2. Grow and manage a small global team of experts charged with creating compelling, business-centric narratives/content for key executive engagements:
   • Execute high-quality proposals and presentations while meeting tight, customer-driven timelines.
   • Drive collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., focused on complex deals, targeted executive briefing support).
3. Lead the team to enable new approaches that permeate across the global GTM org and elevate ServiceNow’s engagement with senior executives:
   • Develop team talent through hands-on coaching, growth conversations, and support.
   • Partner with different GTM teams to develop and permeate new innovative content & narratives that elevate the global GTM organization’s engagement with senior executives.
   • Embed structured problem-solving and strategic business thinking with targeted enablement and best practice sharing – both within the immediate GTM teams and cross-functional teams.

Qualifications

Qualifications

• 7+ years of experience in the software industry. 5+ years of Consulting, Strategy, Finance, or Sales experience, preferably related to SaaS offerings.
• General understanding of SaaS deal economics and contractual standards.
• Experience partnering with/supporting revenue teams and revenue leadership.
• Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment.
• Experience developing senior-executive, customer-facing deliverables.
• Advanced MS Excel and MS PowerPoint skills.
• Advanced problem-solving, conflict resolution, active listening, and time management skills.
• Must enjoy working in a highly collaborative environment.
• Experience working in a fast-paced, team environment.
• Experience in matrixed management environments and strong stakeholder management skills.
• Excellent presentation and communication skills.
• Continuous improvement and growth mindset.
• Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc., a plus.

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Job Description

What you get to do in this role:

Job Description:

• Acts as a strategic thought partner to the Business Unit leader, leveraging deep insights and foresight to shape and drive the strategic people agenda. Engages in high-level strategic discussions to align people strategies with long-term business goals.
• Designs and executes an entirely new talent strategy, focusing on attracting, developing, and retaining top talent to meet current and future business needs. Develops innovative talent management practices that align with the organization's vision and objectives.
• Executes with agility, adapting quickly to changing business environments and priorities. Demonstrates the ability to pivot strategies and plans in response to emerging trends and business needs.
• Understands and navigates global complexities, ensuring that people strategies are culturally sensitive, globally compliant, and locally relevant. Develops strategies that address the unique market challenges and opportunities presented by a global workforce.
• Proactively anticipates risks related to people and organizational dynamics, developing mitigation strategies to address potential challenges before they impact business performance. Provides risk assessments and contingency plans as part of the strategic planning process.
• Connects the dots between the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.

• Key Responsibilities:

• Contributes to business growth by applying a long-term vision and translating business needs to strategic people needs across the talent, leadership development, change, and culture agenda; develops business unit People strategy and strategic (3-5 year) people plan to support the achievement of business goals
• Partners with the Business Unit leader and acts as a trusted advisor providing strategic insight to the future direction of the BU, senior-level people topics and contributes to organization design and development initiatives that drive the organizational effectiveness of the business unit.
• Acts as the voice of the business in the HR function and partners/contracts with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that fit-for-purpose HR solutions are developed and deployed for key business needs. Serves as the single point of contact for Sr Business Leaders within the Business Unit and works collaboratively with HR experts and People Services to ensure the effective fulfillment of business needs and overall effectiveness of the HR function.
• Acts as key strategic HR lead, consultant, and coach to Senior business leaders to enable the development of their people leadership capabilities and maximize their impact on people and engagement as well as providing strategic insight on people-related topics.
• Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.
• Builds/designs and executes:
  • Strategic workforce planning
  • Calibration and succession planning
  • Organization design, change management, and culture
  • Leadership and team development
  • Relevant workforce trends which will impact the BU

Qualifications

To be successful in this role you have:

• Experience in direct executive client support and management coaching experience as well as team development/management.
• Experience supporting technology, SaaS businesses
• Outstanding interpersonal and communication skills, including problem solving, collaboration, and relationship building.
• Ability to thrive in an ambiguous, high growth, fast-paced environment.
• Ability to excel strategically, operationally, and tactically
• Credibility and integrity in communications to ensure information flows both upward and downward.
• Confidence to challenge respectfully to influence business decisions.

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