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5d

Digital Product Manager, Servicenow.com Key Pages

ServiceNowWaltham, Massachusetts, Remote
agileDesignuiscrumapiUXcssjavascript

ServiceNow is hiring a Remote Digital Product Manager, Servicenow.com Key Pages

Job Description

What you get to do in this role:

  • Lead from the front.  Bring the development team with you, with prototyping and hands-on development
  • Deliver new functionality to production on a 4-weekly basis
  • Collaborate with UX/UI designers to ensure exceptional user experience constantly considering the UI and UX aspects
  • Be a key part of the “definition of done”, by evaluating work and ensuring quality
  • Problem solving complex technical challenges

Qualifications

To be successful in this role you have:

  • 5+ years of product development experience, preferably in ServiceNow. 
  • Several years’ experience involved with large design efforts
  • Excellent proficiency in JavaScript, HTML, CSS, REST API design. AngularJS experience is highly desirable.
  • Experience working in a highly agile (Kanban, Scrum, XP) environment.
  • Excellent creativity and outside the box problem solving skills
  • Demonstrated ability to work in a fast paced and changing environment with short deadlines
  • Experience and comfort in building and influencing relationships across disparate teams and groups
  • Willingness to travel up to 20%

 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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ServiceNow is hiring a Remote Sr. Dir., Global Head of Insurance GTM

Job Description

The Global Head of Insurance Go to Market (GTM) is a role that operates together with ServiceNow’s customer-centric industry transformation sales teams as well as core functions within the firm (i.e., marketing, product, customer success & implementation partners, etc.) to identify and localize the ServiceNow Insurance solutions to the global market (with a focus on Americas) and to specific customers / buying centers. S/he will closely align with our account teams in several strategic Insurance clients to seed and develop strategic opportunities based on Insurance industry solutions.

S/he will serve as the main regional point of contact for the Global Insurance market connecting with more senior and C-suite stakeholders, taking our messaging, communications and experience to the next level with an industry-based lens in their language, and considering their challenges and needs.  The ideal candidate brings a grounded point of view, is visionary with the art of the possible, is fact-based and objective in his/her orientation and communication and serves as the key Subject Matter Expert (SME) stakeholder.   

S/he will closely align with our core and solution account teams across Insurance (i.e., Property & Casualty Commercial and Personal Lines, Life, Group Benefits), to seed and develop strategic opportunities based on Insurance industry solutions. S/he will build trusted relationships with customer and partner executives, partner with sales leaders, and be a significant contributor to the revenue growth in our top Insurance accounts across the region.

 

This leader is ultimately responsible for 4 specific areas of responsibility, including:

  1. Customer Focused Pipeline Development– operate as the industry expert for Insurance, introducing and educating executives and senior leaders to ServiceNow through leadership and participation with customers at industry events, executive business reviews, etc.  This activity should directly lead to new pipeline creation.
  2. Sales Oriented Pipeline Progression -Partnering with account executives and their teams to progress pipeline by infusing industry expertise (solution, messaging, etc.) into account strategy, forming relationships with key buying center executives, and helping shorten deal lifecycles by helping the team highlight the business value and competitive differentiators.
  3. Partner Development & Execution– leading priorities with select (top 3-4) partners to support in industry leadership positioning, enablement and customer development.  Focus should be an accelerant for customer focused pipeline priorities.
  4. Analyze, Drive & Report on The Business – analyzing the regional business to understand trends, opportunities, needs, KPI impact and movement against goals, and use that to feed/fuel customer efforts within this sector. Utilize data to influence / change behaviors to drive results and reinforce high-yield actions.
  5. Leadership & Strategy:ability to unite a global direct and cross-functional team around a compelling strategy that drives substantial growth and meaningfully opens whitespace in Lines. of Business.

S/he is expected to “roll up their sleeves” and is equally comfortable devising a multi-year strategy to penetrate the local market while also updating a tracker with the status of existing opportunities and key areas of pursuit.  S/he thrives in a high growth, fast-paced environment, and can maintain a ‘north star’ point of view despite managing the urgent requests of a given day. 

A typical day involves equal parts brainstorming on how to go to market in region more effectively; attending high-value marketing events operating as an obvious Insurance SME; participating in c-suite engagement opportunities; working with Industry leaders and Marquee/Big Bets account teams on specific customers; and regularly meeting with key partner Insurance leaders driving mature relationships that support opportunities and driving future pipeline.  Over time, this implies the ability to embed a new industry, customer-centric muscle and experience set in a consistent, scalable way. 

Key partners in this role are:

  • Industry & Field Marketing
  • Local Field Sales & Account Management Leaders
  • Marquee Account Teams
  • Global Partner & Channel Teams
  • Other Industry GTM Leads

S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs, and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible solution for customers.  We're looking for a high-energy, relationship building and empathetic partner who has a business building mindset and is a remarkable communicator!

Qualifications

  • 15+ years of experience in Insurance with proven success in guiding strategy, operations and day to day functions within an insurance company.
  • 5+ years of Enterprise Platform Software selling into Insurance organizations as a subject matter expert or in a business development, business consulting, solution consulting, or similar capacity. 
  • Experience building and leading high performing teams
  • Exceptional written and verbal communication skills – strategic, top down, concise
  • Ability to develop trusted advisor relationships with customers and sales organizations; demonstrated ability to advise and influence senior leaders, multiple teams / departments on strategy, messaging and customer engagement
  • Experience producing thought leadership content and communications for an international audience
  • Resourceful, self-motivated and able to prioritize independently shifting workloads in a dynamic, high growth environment
  • Agile business mind; adept ability to work in a matrix organization structure with a highly distributed team, leading through influence and relationship-building
  • Advanced skill level in designing and building in MS Powerpoint and Excel
  • Business application software product marketing, sales or delivery experience is preferred over infrastructure experience
  • Ability to achieve revenue growth and solution revenue growth targets for their overall region and accounts, in partnership with the direct account sales teams
  • Understanding of key repeatable industry use cases in Insurance
  • Superior organizational skills with ability to effectively prioritize
  • Ability to travel up to 60% of the time
  • Bachelors and/or Masters degree in Business, Technology or related fields
For positions in New York City, we offer a base pay of $216,580 - $357,420, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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5d

Sr. Dir., People Technology Product

ServiceNowSanta Clara, CALIFORNIA, Remote
Salesagilescrumc++

ServiceNow is hiring a Remote Sr. Dir., People Technology Product

Job Description

People Technology Product Leader - Global Business Services Experience Organization

We make the world work better for everyone.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Our cloud based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.  With over 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re on the 2021 list of FORTUNE World’s Most Admired Companies.®

This is a high energy, rapid velocity leadership role who will lead and drive our People Technology team and investments.  We are looking for a technology leader to:

  • Drive strategic, company-wide, highly visible initiatives from ideation to closure.

  • Provide leadership to global teams to facilitate and manage strategic technology investments based on risk/value/other portfolio health OKRs.

  • Be a thought leader for technology organization globally to drive a project to product mindset with the desired outcome of a more flexible and extensible organization.

  • Lead, coach, empower and grow a high performing global team of People Team technologists.

  • Build strong relationships and partnerships with business stake holders at the People Leadership team level including business and technology SVPs to present executive summary on complex programs.

  • Drive accountability in moving a team's needle on DEI.

  • Drive early adoption of ServiceNow’s technology and platform for all people technology with the ultimate result in improving the employee experience.

  • Partner with Product and Business owners to objectively evaluate complex risks/issues to influence product roadmaps.

To be successful in this role, you are:

  • A Co-Owner and Co-Pilot acting not only as the leader of a technology team, but also an advocate for your business partner driving strategic outcomes.

  • A Employee Experience Expert sharing expertise and vision on how to drive key metrics on employee satisfaction.

  • All-in on outcomes engaging your team on focused outcomes, monitoring progress, celebrating achievements.

  • A passionate leader guiding an organization on a journey from project to product.

  • Excellent in Strategy & Execution striking the right balance of focus between strategy and execution for technologist, business partners, and product partners

Qualifications

The Success Profile

  • 15+ years’ of experience in a technical global technology people leadership role including experience with product management and strategy.

  • 10+ years’ of experience in organization vision development, driving organization shift, including building product mindset.

  • 10+ years’ of experience driving complex strategic programs in People Technology or Employee Experience leveraging advance technology such as AI in a $8B+ rev enterprise company or industry

  • 8+ years’ of experience managing complex strategic technical programs (in scaled agile or scrum).

  • Extensive experience building and delivering technology products across the enterprise for both internal and commercial consumption.

  • Excellent C-Suite level communication & stakeholder management abilities, including excellent negotiation and persuasion skills.

  • Bachelor’s in Engineering, Information Systems, Data & Analytics, or related fields. Masters preferred.

JV20

For positions in the Bay Area, we offer a base pay of $237,800 - $416,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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ServiceNow is hiring a Remote Product Pricing Strategy Senior Manager

Job Description

As a Product Pricing Strategy Senior Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's Creator Workflow and Customer Success Business Units.

What you will get to do:

  • Lead the pricing and monetization strategy for our Customer Success / Services business informed by customer segmentation and data-driven insights
  • Partner on key Creator Workflow pricing and packaging initiatives, such as promos, pricing meter changes, and evaluating packaging tiers
  • Manage key stakeholders and drive alignment on pricing and packaging changes including passing pricing committee approval reviews
  • Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal
  • Conduct periodic reviews of product price performance and define, track, and measure pricing KPIs, identifying actionable decision insights to improve pricing and packaging

Qualifications

Our Ideal candidate:

  • 6+ years of experience in enterprise technology industry and/or 4+ years in management consulting across strategy, pricing, and/or product management; experience in enterprise technology Services businesses a plus
  • Successful track record developing, leading, and operationalizing pricing and packaging strategies for software businesses through cross-functional collaboration
  • Ability to solve ambiguous problems and leverage a framework for decision making to arrive at a strategic recommendation
  • Strong communication skills and highly effective in securing buy-in on monetization strategies from cross-functional counterparts and executives
  • Expertise in analytics including synthesizing and analyzing large data sets, designing pricing surveys such as conjoint analyses, A-B testing or equivalent
  • Bachelor degree in business, economics, operations, or other quantitative disciplines. Graduate degree in above disciplines a plus

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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ServiceNow is hiring a Remote AMS Business Development Manager - IT Asset Management

Job Description

AMS IT Asset Management, Business Development Manager

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth, we are hiring a Business Development Manager to join our IT Asset Management Team and drive growth, scale, and consistency across the region. As a Business Development Manager for our IT Asset Management (ITAM) team, you will play a pivotal role in helping the AMS Sales Leadership define, shape, and execute our ITAM strategy across the AMS region.

You will help roll out initiatives that contribute to market success of ServiceNow's ITAM products and will work closely with Major Area leadership to define and execute Go-To-Market (GTM) priorities including growth, upsell/cross sell motions, and health/adoption focus. You will specifically help drive net new revenue growth, customer expansion for our ITAM technology partnerships, and create new revenue streams for ServiceNow. You will bring together and drive cross-functional collaboration to execute strategic initiatives and contribute to our continued growth. You’ll also be the primary interface to connect sales cycles between ServiceNow and the strategic resell for our technology partners. As a Business Development Manager, you’ll help design and execute sales campaigns that will capitalize on our joint selling market opportunity and increase customer satisfaction.

This position comes with the opportunity to play a pivotal role in growing the business and driving lasting impact for the organization. The ideal candidate is a proven seller, expert at partnering with field teams, a superb relationship builder, and an intellectually curious individual who can develop trust with senior leaders and stakeholders across the organization. This role requires a seasoned professional with sales leadership, business development, strategy, and operations expertise. The candidate must be able to combine GTM expertise, product/market knowledge and sales GTM excellence to drive action and deliver results.

Key Responsibilities:  What you get to do in this role

· Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives. 

· Work with and thru our technology partners to establish sustainable support models for deal cycle product and technical support; models that don’t rely on our internal business unit teams for support.

· Analyze existing customer install base to identify and prioritize opportunities for joint upsell, cross-sell, and new logo acquisition campaigns. You’ll craft those plans in tight alignment with the objectives of each technology partner resell opportunity.

· Partner closely with ITAM Specialist teams and with Sales Executives to execute sales cycles and close new business.

· Collaborate externally with selling teams aligned to our external technology partners and coordinate internally to achieve cohesive joint sales campaigns with ServiceNow core field teams.

· Develop and execute growth strategies at a Major area level in conjunction with adjacent functional leaders (Field Sales and Pre-Sales Leadership, Marketing, Alliances & Channels, Professional Services and Sales Operations teams) to effectively GTM.

· Own the multi-quarter business performance view, continuously track & monitor key metrics to ensure success, recommend course correction & success initiatives for our technology partnership GTM.

· Bridge market insights and intelligence to shape product pricing & packaging for GTM success. Inform the BU (Business Unit) and partnership integration roadmap based on customer & market insights.

· Define and drive cross functional programs that empower sales and solution consulting teams to drive Security Operations sales, adoption, and customer success.

· Help build, manage, and report on the ITAM resell forecast and pipeline to the business with sales leadership.

· Partner with our Global Partner and Channel organization to influence the evolution of additional technology partnerships within the ITAM space.

· Monitor industry developments, competitor activities, emerging trends, potential business opportunities, and customer requirements to provide feedback and insights that inform product managers and leadership.

· Help coach the core teams with foundational specialty solution area knowledge to identify ITAM solution opportunities and help manage the sales cycle.

· Define enablement priorities, expand field domain expertise, uplevel competitive readiness.

· Facilitate best practice sharing between field teams and support a strong virtual community of interest around ITAM technical partnerships.

 

Qualifications

To be successful in this role you have:

· Deep Sales, Market and Industry Knowledge relating to IT Asset Management solutions (Software Asset Management, Hardware Asset Management, FinOps).

· Bachelor's degree in business, marketing, or a related field. MBA or advanced degree preferred. 

· Proven experience in a senior-level engagement, with a focus on driving transformational growth across the different industry verticals

· Demonstrated success in identifying and closing high-value ITAM business deals, partnerships, and strategic alliances. 

· Strong understanding of market dynamics and trends, with the ability to translate insights into actionable business strategies. 

· Track record of building and nurturing strong client relationships, driving customer satisfaction, and maximizing revenue opportunities. 

· Strategic thinker with a results-oriented mindset, capable of identifying and capitalizing on transformational opportunities. 

· Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing business priorities. 

· Strong analytical skills, with the ability to leverage data and market insights to drive informed decision-making

- 30% travel expectations

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $120,260 - $198,520, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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5d

Senior Software Engineer, Backend Microservices

ServiceNowSanta Clara, California, Remote
MLredisDesignmongodbazuregitdockerelasticsearchpostgresqlMySQLcsskubernetespythonAWSjavascriptbackend

ServiceNow is hiring a Remote Senior Software Engineer, Backend Microservices

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

This opportunity is part of our Emerging Technology Group within Digital Technology. You will be responsible to drive the development of highly scalable backend services that will impact AI related products. As part of Digital Technology – you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products works for us internally and delivers value as it gets in hands of our customers. With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Search and Conversational Interfaces.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

What our team values:

  • Being humble and having each other’s backs.
  • Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session.
  • Producing high quality work, we’re proud of, and not taking shortcuts.
  • Having fun—we like to joke around, eat lunch together, and even hang outside of work.
  • Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes).

What you get to do in this role:

  • Design, implement, and maintain efficient, reusable, and reliable Python code.
  • Architect and develop scalable, secure, and high-performance AI-driven software solutions.
  • Integrate ML/AI capabilities into the ServiceNow platform.
  • Help evolve the MLOps process our team follows.
  • Lead code reviews, mentor junior engineers, and enforce best practices in coding, design, and architecture.
  • Collaborate with cross-functional teams including product managers, ML engineers to build and deploy high-quality features.
  • Work with cloud platforms (Azure, Databricks, GCP, AWS, etc.) to develop and deploy cloud-based solutions.
  • Identify and resolve software defects through debugging and troubleshooting.
  • Continuously improve existing codebases to increase maintainability, performance, and scalability.
  • Drive the technical direction of key projects and ensure alignment with overall business goals.
  • Ensure system security and data protection principles are embedded in solutions.
  • Stay up to date with new tools, libraries, and trends in the Python and software development ecosystems.

Qualifications

  • 5+ years of professional software development experience using Python.
  • Strong understanding of design patterns, integration patterns/practice, data modeling principles, and best practices
  • Experience with microservices architecture.
  • Expertise in building and optimizing scalable back-end systems and APIs.
  • Strong experience with web frameworks like Flask and FastAPI
  • Familiarity with asynchronous programming and frameworks (e.g., AsyncIO, Celery).
  • Solid understanding of relational and non-relational databases (e.g., PostgreSQL, MySQL, MongoDB, Snowflake, Databricks, Redis, ElasticSearch, etc.).
  • Experience with containerization technologies (e.g., Docker, Kubernetes) and cloud infrastructure (Azure, AWS, GCP, etc.).
  • Proficient understanding of version control tools (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
  • Excellent problem-solving skills with a focus on performance tuning, scalability, and security.
  • Strong communication and collaboration skills.
  • Knowledge of machine learning frameworks or data science is a big plus.
  • Familiarity with front-end technologies (JavaScript, React, HTML, CSS) is a plus.

#DTjobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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ServiceNow is hiring a Remote Principal Strategist, Inspire Value- Manufacturing Vertical

Job Description

What you get to do in this role:

Customer Advisory

  • Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies
  • Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges
  • Document and present insights and recommended solutions to meet customer goals
  • Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
  • Communicate and advise in 1:1 and 1: many environments

Sales and Customer Success Advisory

  • Work with sales and customer success to help determine  account plans and sales strategy for accounts in the region.
  • Provide expertise to help assess and prioritize accounts and strategies
  • Provide full lifecycle business outcome and value realization advice

Thought leadership

  • Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
  • Improve current methods and frameworks
  • Work with and enable the ServiceNow teams on a business consulting approach to sales

Qualifications

To be successful in this role you have:

  • 10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
  • Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
  • Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
  • Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience
  • Experience with public speaking, meeting facilitation and white boarding
  • Deep customer connects in regions
  • High level of executive presence with a humble demeanor
  • Analytical and financial experience
  • Enjoyment working in a collaborative environment
  • Ability to travel up to 40% of the time

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $165,825 - $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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ServiceNow is hiring a Remote Customer Success Manager-Public Sector

Job Description

 

What you get to do in this role:

The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

· Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges

· Ensure customers are technically healthy and on the most recent version of our product

· Identify criteria for assisting your customers by using Success Plays in the Success Platform

· Promote ServiceNow customer success stories and processes

· Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses

· Work with ServiceNow teams to improve product adoption and increased footprint

· Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

· Act as a customer advocate within the company, ensuring that customer perspectives and needs are represented in decision-making processes.

· Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs.

 

Qualifications

To be successful in this role you have:

· 3+ years of experience providing customer professional services or related business support. Industry experience needed: public sector

· Ability to provide independent comprehensive services.

· Experience resolving issues through ServiceNow impact accelerators.

· Experience in working collaboratively.

· ServiceNow accreditations or certifications a plus.

· Familiarity with digital transformation, or project management.

· Comfortable with learning and explaining technical products or services.

· Ability to manage multiple customers and priorities simultaneously.

· Works well in a collaborative team environment, partnering with sales, product, and support teams.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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ServiceNow is hiring a Remote Senior Implementation Expert

Job Description

Team & Role: 

The Insights at Scale organization publishes implementation insights and prescriptive product guidance for our growing ServiceNow implementer community of customers, partners, and internal consultants.

We guide our customers through key decisions by leaning on our implementation experience, product knowledge, and the collected insights of our internal and external partners.

We are seeking experts with strong implementation experience and insights in at least one of the following workflow products: ITSM, CSM, ITOM, App Engine, Security Operations, Workplace Service Delivery, Source 2 Pay, Legal

The Senior Implementation Expert is a key position within the Content & Design organization that owns the collection, analysis, publication, and maintenance of product insights. The role requires strong ServiceNow platform knowledge, implementation experience, analytical thinking, an appetite for continuous learning, consistent collaboration, and succinct communication.

What you get to do in this role:

  • Participate in driving the growth and adoption of an innovative and fast-growing product
  • Publish valuable insights that guide customers to their desired outcomes through well-informed implementation decisions
  • Publish and maintain a portfolio of high-quality focused assets e.g. implementation guides, videos, blogs, process guides
  • Be an expert thought leader in the ServiceNow eco-system for your designated workflow
  • Harvest insights from other ServiceNow teams on how best to implement your product suite and it’s growing capabilities
  • Work with technical writers and external contractors to oversee the writing and publication of insights
  • Develop a network of implementers within ServiceNow and our partner and customer community to understand common product challenges and build consensus on implementation recommendations.
  • Collaborate with your ServiceNow colleagues such as outbound product managers, expert services consultants, product engineering teams, and customer success teams. Solicit feedback from external partners and customers when needed.
  • Collaborate with Product Management, Engineering, and Design to share feedback and drive continual improvement in the experience of the Now platform
  • Conduct research to maintain/understand the customer’s top goals and challenges and develop insights
  • Support the Go-To-Market process by ensuring content remains accurate and up-to-date
  • Represent ServiceNow at industry conferences, user groups and partner enablement events
  • Liaise with the product development team to understand the future of your chosen portfolio and ensure new platform features are accompanied by consistent and high-quality implementation solutions and information

Qualifications

Preferred Qualifications

  • 3+ years experience of implementingServiceNow with focused experience in one of the workflow areas above is required
  • Knowledge of the processes and frameworks for your workflow 
  • Willingness to learn new products and understand customer challenges
  • Digital transformation experience as a customer or consultant. This includes activities such as: planning and governance, business case development, product roadmap creation, solution analysis and design, system and process design. 
  • ServiceNow Certified Implementation Specialists preferred
  • Proficiency in working cross-functionally across executive and functional stakeholders
  • Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes and value, and conceptual standardization.
  • Ability to work well with technical writers and oversee content publication efforts
  • Strong communication skills are preferred, with an ability to:
    • Write content with detail appropriate to the audience e.g. business analysts, platform owners, executive sponsors
    • Communicate clear decision points, recommendations and actions 
    • Maintain a consistent tone  
  • Knowledge of content authoring tools e.g. Markdown, DITA 
  • An aptitude to learn technology quickly through instruction and self-training
  • Flexibility to work in a dynamic, fast-growing organization
  • Ability to travel on occasion

Basic Qualifications: 

  • Proficiency in Microsoft Office products and collaboration tools e.g. SharePoint, Teams, etc. 

Work Environment

We are a dynamic and rapidly growing software company with a keen sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented people in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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ServiceNow is hiring a Remote Customer Success Manager- Canada (French fluency required)

Job Description

What you get to do in this role:

The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

· Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges.

· Ensure customers are technically healthy and on the most recent version of our product.

· Identify criteria for assisting your customers by using ServiceNow impact accelerators.

· Promote ServiceNow customer success stories and processes.

· Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

· Work with ServiceNow teams to improve product adoption and increased footprint.

· Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.

· Act as a customer advocate within the company, ensuring that customer perspectives and needs are represented in decision-making processes.

· Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs.

 

Qualifications

To be successful in this role you have:

· 3+ years of experience providing customer professional services or related business support. 

· Ability to provide independent comprehensive services.

· Experience resolving issues through analysis.

· Experience in working collaboratively.

· ServiceNow accreditations or certifications a plus.

· Familiarity with digital transformation, or project management,.

· Comfortable with learning and explaining technical products or services.

· Ability to manage multiple customers and priorities simultaneously.

· Works well in a collaborative team environment, partnering with sales, product, and support teams.

· This candidate will need to be ready to start the security clearance process upon hire.

 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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5d

Mgr, Solution Consulting

ServiceNowNew York, New York, Remote

ServiceNow is hiring a Remote Mgr, Solution Consulting

Job Description

What you get to do in this role:

The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who are expected to deliver spectacular interactions and experiences with customers and also internally, with a focus on performance and continual improvement.

We are seeking a Solution Consulting leader to lead Demonstration capability and strategy. This strategic leadership role will set the agenda for demonstration capability as well as execution by inspiring and managing a team of early in career Presales Solution Consultants.  The ideal manager will create a repeatable process, driving results and outcomes in a multi-fold agenda including:

  • Bring early in career SCs providing an environment where they hone demonstration proficiency and knowledge across ServiceNow’s products groups.
  • Define and refine future Demo Hub program capability. Determine and sponsor Demonstration Creation, Use and future capability and development. Extend DemoCenter concept to have inclusive value to field including DemoHub capability
  • Partner with Marketing, SC Field and the Workflow SC leadership to create pipeline generation capability
  • Create and manage a video asset library of functional demonstrations to be used to enhance efficiency and effectiveness for pipeline generation and renewal enhancement
  • Capable of developing Americas functionality, prove success and then extend capability globally to EMEA and APJ

Qualifications

To be successful in this role you have:

  • Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow
  • Thought leadership in methods and techniques for story telling with software
  • Ability to coach and develop early-in-career as well as senior individual contributors
  • Able to lead people, process and systems development
  • Gain and build relationship and trust quickly inside and outside of the SC organization
  • Leader who is tactically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed.
  • Strong understanding of ServiceNow sales and engagement process and business value
  • Ability to clearly articulate the power and value of the ServiceNow platform

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

 

 

 

For positions in this location, we offer a base pay of $140-$231k, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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ServiceNow is hiring a Remote Pricing & Packaging Specialist – Service Offerings

Job Description

As part of the global Customer Excellence Group (CEG), this role will help customers unlock business value and accelerate the adoption of the ServiceNow products & solutions they have purchased.

The Pricing & Packaging Specialist – Service Offerings will be integral to defining the future of how we package and price our suite of post-sales service offerings across customer success, professional services, training, adoption and premium technical support. You will shape the strategy for these offerings to maximize customer adoption and drive revenue growth while ensuring customers’ success with ServiceNow.

You will help develop and execute the strategy for the packaging and pricing of all ServiceNow service offerings. You will work cross-functionally to ensure a cohesive approach that aligns with our customers’ needs, market expectations, and our business goals. The successful candidate should have a solid understanding of enterprise software and services, with a focus on creating customer-centric and scalable pricing and packaging models.

Responsibilities:

  • Develop, refine, and execute a comprehensive pricing and packaging strategy and roadmap for all ServiceNow post-sales offerings, ensuring alignment with customer needs and business goals.
  • Conduct market research and analysis to understand industry standards, competitive landscapes, and customer preferences for various pricing and packaging models.
  • Collaborate closely with teams across Customer Excellence, Sales, Product, Finance, and Marketing to drive the alignment of pricing strategies with product roadmaps and go-to-market plans.
  • Execute with cross functional partners on the ServiceNow release cadence to bring pricing and packaging changes to market
  • Establish data-driven models for pricing and packaging that optimize revenue growth while ensuring customer satisfaction and increased adoption.
  • Leverage analytics tools to track, measure, and analyze the performance of existing pricing and packaging models; use insights to continually refine strategies.
  • Define pricing structures that encompass value-driven packages for key post-sales offerings.
  • Partner with sales and support teams to develop pricing scenarios, contractual terms, and financial models for new and existing customers.
  • Communicate packaging strategy and pricing changes effectively across the organization and to customers as needed.
  • Stay up-to-date with industry best practices, pricing methodologies, and emerging trends to proactively influence product decisions.
  • Ensure that all pricing initiatives align with ServiceNow’s legal and compliance standards.

Qualifications

  • Minimum 5 years of experience in a strategic pricing, packaging, or product management role within a top-tier consulting firm, enterprise software company, or equivalent.
  • Demonstrated expertise in developing and executing scalable pricing and packaging strategies for enterprise software or services.
  • Strong understanding of the customer success and post-sales service offerings landscape, with experience in positioning value-based post-sales solutions.
  • Proficiency in quantitative analysis, with the ability to build financial models and make data-driven decisions.
  • Excellent communication and collaboration skills, with experience working cross-functionally to drive strategic initiatives.
  • Proven ability to prioritize and manage multiple projects simultaneously, while meeting deadlines and budget requirements.
  • Familiarity with analytics tools and platforms (e.g., Tableau, Power BI) to monitor and evaluate product performance metrics.
  • Ability to adapt quickly in a dynamic environment and influence decisions through a customer-centric lens.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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ServiceNow is hiring a Remote Project/Program Mgmt Specialist

Job Description

  What you get to do in this role:   

  • Approve timesheets submitted by project team members.
  • Manage Advisory Session requests and ensure they are appropriately staffed.
  • Monitor project timelines.
  • Project Administration Work with Resource Managers to determine demand and raise resource requests as needed.
  • Collaborate with project managers and team members to ensure resource allocation aligns with project requirements.
  • Maintain accurate and up to date resource schedules and Advisory Session requests.

Qualifications

To be successful in this role you have:

  •  2+ years of hands-on project management.
  • Experience managing multiple large projects across multiple GEO's. 
  • Proven experience in project support or a similar role.
  • Excellent organizational and time management skills.
  • Strong attention to detail and accuracy.
  • Ability to prioritize tasks and manage multiple deadlines effectively.
  • Proficiency in project management software and Microsoft Office Suite.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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12d

Senior Systems Engineer - OS Engineering

ServiceNowKirkland, Washington, Remote
SalesagileDesignazuregitlinuxpythonAWS

ServiceNow is hiring a Remote Senior Systems Engineer - OS Engineering

Job Description

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

What you get to do in this role:

  • Lead the design, development, and management of scalable server infrastructure tools, with a focus on OS build and deployment automation and high system availability.
  • Develop, support and fine-tune Red Hat Linux systems, addressing aspects like security (SELinux), performance optimization, and patch management through automation tools such as Puppet and Ansible.
  • Develop and sustain a software-defined, declarative infrastructure environment using Python, Puppet/Ansible, and Red Hat Linux (RHEL).
  • Engineer and implement automation solutions targeting Linux-based systems, primarily through Puppet and Ansible.
  • Spearhead automation-centric, large-scale infrastructure projects from ideation to deployment.
  • Utilize ServiceNow platform capabilities for advanced orchestration workflows.
  • Engage with cross-functional teams including project management, network engineering, security, and database administration to deliver holistic solutions.
  • Demonstrate an aptitude for independent problem-solving. While you'll have a collaborative team and resources at your disposal, your role will require proactive research and innovative troubleshooting.

Qualifications

To be successful in this role you have:

  • In-depth expertise in Python, Puppet/Ansible, and Red Hat Linux (RHEL).
  • Proficiency in virtualization and containerization technologies, such as VMware, AWS, Azure, and Kubernetes.
  • Demonstrated skills in configuration management and automation, particularly in Puppet/Ansible and Python.
  • Comprehensive understanding of Linux operating systems and associated toolsets.
  • Familiarity with networking protocols including DNS, LDAP, NTP, and SMTP.
  • Experience in using Source Control Management tools like Git, Gerrit, or GitLab.
  • Exceptional analytical and problem-solving skills, complemented by a strong ability for autonomous work.

Requirements:

  • Bachelor’s degree in computer science or a related field or relevant years of experience.
  • 4+ years of experience in Linux System Administration, including both software and hardware aspects.
  • A minimum of 2 years of hands-on experience with automation tools like Puppet or Ansible.
  • Strong scripting skills, specifically in Bash and Python.
  • Knowledge of Agile Project Management frameworks.
  • Experience working in a 24x7 operational setting with on-call support rotation.

GCS-23

 

 

 

 

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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ServiceNow is hiring a Remote Staff Inbound Product Manager - Platform Workflow Automation

Job Description

The Now Platform is our modern Platform-as-a-Service (PaaS) that not only powers every ServiceNow delivered application, but also allows customers to create their own custom application and integration solutions.

As part of the ServiceNow Platform team, you will partner closely with Design, Engineering and other PM leaders to define and build the capabilities that will power the next generation of the ServiceNow platform. Success means happy and productive customers, and a vibrant ecosystem of 3rd party developers who are able to build delightful user experiences on the NOW platform.

We’re looking for an experienced Staff Product Manager that wants to seamlessly connect organizations across the enterprise on a no code platform. This is a special opportunity to be part of the team that is defining and driving the cutting edge of the ServiceNow workflow automation capabilities, by creating new and compelling low-code and no-code experiences on the ServiceNow platform. You will help define and mature the core platform products, your work will be highly visible and will improve the daily lives of millions of our customers.

What you get to do in this role:   

  • Drive vision, roadmap, strategy and requirements that meet the needs of our enterprise customers
  • Define low-code / no-code workflow features and capabilities, and define idea experiences required to unlock customer and business use cases
  • Serve as an evangelist with internal stakeholders to develop and execute a cross-team strategy around data management, with emphasis on a holistic vision across multiple technologies for a broad set of use cases
  • Be a voice of the customer and provide a business perspective on value during day-to-day development
  • Be a visible product expert, sharing best practices both internally and with customers
  • Collaborate with Product Marketing, Field enablement, Sales and User Learning to produce go-to-market materials and training documents

Qualifications

To be successful in this role you have:

  • 8+ years experience as a Product Manager
  • Experience with low-code workflow automation products
  • Experience with business process management and digital process automation technology
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • Comfortable delivering product presentations to large audiences
  • Proven ability to execute to plan and getting things done
  • Must enjoy working in a highly collaborative environment.
  • Must be able to travel approximately 15%
  • Priori experience with GenAI products and capabilities
  • Prior experience working with ServiceNow development
  • Process architecture background or relevant experience
  • Experience with Six Sigma, Program Management, Lean or other process methodology focusing on improving processes
  • Strong presentation skills and public speaking experience
  • Scrum Master or Scrum Product Owner certification preferred

#Productjobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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12d

Digital Product Manager, .com Key Pages

ServiceNowWaltham, Massachusetts, Remote
agileDesignuiscrumapiUXcssjavascript

ServiceNow is hiring a Remote Digital Product Manager, .com Key Pages

Job Description

What you get to do in this role:

  • Lead from the front.  Bring the development team with you, with prototyping and hands-on development
  • Deliver new functionality to production on a 4-weekly basis
  • Collaborate with UX/UI designers to ensure exceptional user experience constantly considering the UI and UX aspects
  • Be a key part of the “definition of done”, by evaluating work and ensuring quality
  • Problem solving complex technical challenges

Qualifications

To be successful in this role you have:

  • 5+ years of product development experience, preferably in ServiceNow. 
  • Several years’ experience involved with large design efforts
  • Excellent proficiency in JavaScript, HTML, CSS, REST API design. AngularJS experience is highly desirable.
  • Experience working in a highly agile (Kanban, Scrum, XP) environment.
  • Excellent creativity and outside the box problem solving skills
  • Demonstrated ability to work in a fast paced and changing environment with short deadlines
  • Experience and comfort in building and influencing relationships across disparate teams and groups
  • Willingness to travel up to 20%

 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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ServiceNow is hiring a Remote Sr Enterprise Account Executive - State & Local - Los Angeles

Job Description

Sr Field Account Executive selling to customers in California's State and Local Government Agencies. You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

  • Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
  • Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
  • Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
  • Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

  • 10+ years of SLG / SLED sales experience  in California, within software OR solutions sales organization
  • Experience establishing trusted relationships with current and prospective clients and other teams
  • Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
  • Experience achieving sales targets
  • The ability to understand the "bigger picture" and our plans around IT
  • Experience promoting a customer success focus in a "win as a team" environment
  • Willingness to travel up to 50%
  • Must live in Los Angeles Metro

For positions in California (outside of the Bay Area), we offer a base pay of <$122,950 - $202,850>, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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ServiceNow is hiring a Remote Sr Solution Consultant-State and Local

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the State and Local Solution Sales. You will help guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:  

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
  • Provide feedback to product management about product enhancements that can address customer needs and guide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

  • 5+ years of pre-sales solution consulting or sales engineering experience
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
  • Willingness to travel 

 

FD21

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

 

 

 

 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

 

 

 

For positions in this location, we offer a base pay of $133000,-$206800 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

 

 

 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

 

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12d

Sr Partner Success Specialist

ServiceNowNew York, New York, Remote

ServiceNow is hiring a Remote Sr Partner Success Specialist

Job Description

  • In this global role you will serve as a trusted advisor to a specific ServiceNow Service Provider Partner to help drive the consumption and adoption of NOW software with their end-customer accounts.
  • The successful candidate will work across up to 25 accounts with the Service Provider.
  • Provide advice and guidance to the Service Provider Partner to ensure the health of their end customers remains excellent.
  • Collaborate with the Service Provider Partner to ensure they have the skills within their Practices to successful deploy and manage the implementations.
  • Identify gaps in partner delivery capabilities and prioritize remediation efforts within the accounts the Service Provider is working.
  • Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the in-scope products/solutions.
  • Support the Partner should any account escalation occur and work with the Account Escalation Teams to remedy all situations.

Qualifications

  • 5-8 years of work experience in either a Customer Success or Professional Services role.
  • Demonstrable experience in building or being part of a cross-functional team around service delivery Practices, with an understanding of the key components of a successful Practice.
  • Ability to influence upsell and cross sell opportunities with the Service Providers being supported.
  • Software industry domain expertise (preferably SaaS), and the ability to understand technology problems.
  • Be a strategic thinker, who is execution oriented; ideally has experience driving cross-functional programs or processes.
  • Ability to drive effective and influential conversations with various stakeholders and leadership levels in order to build long term strategic, trusting relationships and work collaboratively with Partners.
  • Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement objectives.
  • Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
  • Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
  • Strong team player and independent thinker.
  • ServiceNow experience and/or certifications is a plus.
  • Preferred candidates will be located within the Eastern Time Zone. 
  • Willing to travel at least 50%.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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12d

Field CTO

ServiceNowNew York, New York, Remote

ServiceNow is hiring a Remote Field CTO

Job Description

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.  We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

  • Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
  • Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
  • Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
  • Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
  • Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
  • Work with architecture development methods, modelling approaches and architecture patterns for integration
  • Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
  • Provide thought leadership and collaborate with internal ServiceNow business units
  • Identify, lead and contribute to the creation of best practices, white papers

Qualifications

 In order to be successful in this role, we need someone who has:

  • Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
  • Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
  • Experience in one of the following industries preferred: Financial Services, Telco/Media, Technology, Manufacturing, SLED, Life Sciences, or Healthcare
  • An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
  • Willingness to jump in and roll up their sleeves alongside customers, colleagues, and partners to get things done faster and better.
  • 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
  • A track record of success in using Human-Centered Design techniques to explore the customer's current reality and set a vision for the future.
  • Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms
  • Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment. 
  • Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
  • Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
  • Intrinsically curious and passionate about researching the current and emerging technologies and developing innovative solutions
  • Experience presenting architecture concepts, designs, and goals to technology leaders and partners

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