At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play. The Senior Manager, Cloud Native Offerings, Partner Acceleration will join our Partner Acceleration team and the Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow’s growth to $15B and beyond.  

The Partner Acceleration team has set a goal to drive profitable revenue through the identification and monetization of breakthrough Offerings with our broader partner ecosystem.  We are accountable for leveraging business and technical expertise to enable partners to deliver relevant, customized Offerings, built on a secure, integrated platform, to empower our partners to digitally transform their clients’ businesses. It’s no longer just about one simple software solution; it’s about creating a connected, secure, efficient, and scalable digital ecosystem.  

We are looking for a Senior Manager, Cloud Native Offerings, Partner Acceleration to lead global partner offering initiatives across our Technology Excellence business imperative and the Chief Technology Officer/Chief Development Officer (CTO/CDO) buyer persona. This role is focused on identifying & creating the right partner ecosystem that maps to specific business imperatives, working with partners to align our joint GTM, and measuring the success of the partnership. The role delivers growth of ServiceNow as a true platform play by developing the partner ecosystem and positioning offerings that solve customers’ business challenges as they transform their businesses. 

This role will also serve as a trusted advisor to ServiceNow’s top partners to identify and generate new business opportunities through Technology Excellence and CTO/CDO buyer persona focused offerings. This includes driving thought leadership that will accelerate digital transformation, industry competition and solution strategies, strong partnerships, as well as long-term, sustainable growth. 

The successful candidate will identify & work with a team of deeply skilled technology/application focused partners to transform their clients' IT organizations to help them become more effective and efficient, scale rapidly, and advise CTO/CDO’s and IT leadership. As a consequence, the successful candidate will possess deep Technology industry knowledge, ideally utilizing DevOps and Cloud Native practices, App Development and Application Rationalization frameworks and best practices. 

In addition, this person will and have experience in working with and positioning to CTO/CDO’s and/or partners who work closely with CTO/CDO’s to deliver on application and digital transformations.  They will be an experienced strategist and business leader with a proven track record of developing partner strategies from the ground up along with, exceptional customer/partner relationship management, customer technology adoption plans, assessment/development, and delivery execution. The role will develop recommendations on how to accelerate our partner strategy, including analysis of recruit and build, partnership and buy opportunities and other strategic investment proposals that will inspire a partner’s senior leaders to invest in the strategy. 

 Primary focus:  

• Identifies and aligns partners to the ACE GTM strategy. 

• Help identify, ideate, cultivate, monetize and scale new Technology modernization offerings that fundamentally transform the world of work for CTO/CDO’s.  We classify partner Offerings as opportunities for a partner’s thought leadership and IP to be coupled with the ServiceNow platform to create something net new. 

• Develop a clear GTM strategy and execution plan for each partner against Technology Excellence and CTO/CDO issues.  

• Work closely and collaboratively with global & regional ACE staff and extended staff members to cross functionally align and vertically operationalize and localize the ACE global operating model principles, initiatives and programs within the three regions leveraging the following three global-geo op model tenets. 

• Partner Segmentation/Coverage, GTM Alignment & Governance, as well as a consistent & predictable Joint GTM Engagement approach. 

Additional Responsibilities: 

• Drive measurable outcomes with partner ecosystem through prioritized CTO/CDO buyer persona focused Offerings. 

• Work strategically to identify specific ‘use cases’ with key partners and build the associated partner plan including joint GTM and marketing campaigns around key Offerings. This includes successful execution of Offering launches to the global sales team. 

• Lead the effective collaboration of “deal level” strategies & tactics between field sales and partners at both new and existing customers to drive new logos & NNACV ‘Sourced-Influence’ revenue 

• Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, ACE global and regional teams. 

• Work collaboratively with partner execs along with the ACE leadership to jointly develop world class business plans with associated QBR governance & exec sponsorship to include committed targets & shared metrics. 

Requirements:

• 10+ years of technology experience building, consulting to, or implementing technology for the CTO/CDO persona. This may include working with a Global Systems Integrator, Enterprise Software and/or Enterprise SaaS company. 

• Have a broad range of experience with technical and design direction, ideally utilizing DevOps and Cloud Native practices, App Development and Application Rationalization frameworks and best practices. 

• Whilst not mandatory, experience in both application and infrastructure domain is a bonus. 

• Ability to engage with partners in the sales cycle on joint ‘must win’ pursuits/opportunities, as well as facilitate co-sell & co-deliver opportunities with partners. 

• Master communicator with superb ability to translate technology solutions into business outcome driven sales tools. 

• Strong business development experience and history of developing and executing partner go-to-market plans. 

• Ability to align, localize and execute joint GTM strategy and multi-year business plans with targeted partners around industry solutions with compelling joint GTM value propositions. 

• Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to ‘inspect what we expect’. 

• Work with regions to align with field sales, presales, enablement & services governance to ensure regional leadership input and feedback for ongoing refinement  

• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans. 

• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment. 

• Bachelor’s degree a requirement.  

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

• Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
• Directly lead and manage 8-10 designers and/or managers
• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
• Oversee a portfolio of products, while acting as a mentor & manager to subordinates.
• Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
• Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Oversee your team's work: detailed mockups and prototypes and behavior specifications.
• Ensure a consistent experience across the mobile and desktop platforms
• Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
• Participate in documentation development process such as user experience specifications, testing and evaluation
• Work closely with product management in UX ideation and innovation

To be successful in this role you have:

• In order to be successful in this role, we need someone who has: 
• Enterprise product design experience
• Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.
• An inspiring portfolio representing the process you follow to build insanely great experiences
• Demonstrated experience in defining and/or working with robust design systems
• Demonstration of any accessible projects you have built
• At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent.
• At least 3+ years of experience managing design teams
• Expert with Sketch, Photoshop, or other design tools
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
• Ability to understand and distill complex problems into clean solutions.
• Must have strong written and verbal English communication skills
• Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Irritated when encountering pull door handles that can only be pushed inward
• Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
• Must be able to travel up to 20% of the year
• Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

We are looking for a highly motivated leader and team player to join the Regional Alliances team to drive and support a plan to accelerate and scale the growth of our business with SI, Reseller, MSP and ISV partners within the Commercial business in the Eastern US.

This is a key and strategic role that requires a balance of strategy, sales and a roll-up your sleeves and 'get it done' attitude. Success requires the execution of a plan to develop and accelerate the growth of our partner ecosystem within the US East Commercial business and specifically with our top accounts. Additionally, you must be a highly motivated team player with expertise working in a fast paced, cross-functional manner. You have the ability to establish broad senior level relationships. You have a proven track record on delivering results and getting things done. You will demonstrate a strong business acumen, have outstanding communication skills and are able to effectively build relationships with SI, Reseller, MSP, ISV partners and executive leaders in the partner ecosystem.

What you get to do in this role:

• Create a go to market business plan with the Area Sales leadership to drive sales growth with and through partners.

• Manage to make an impact within your first 90 days. Drive to succeed and results focused

• Excellent understanding of growing and sustaining businesses in a highly competitive and changing marketplace

• Execute the development of our Partner Sales strategy for your Area and the Alliances Ecosystem Operating Model

• Work with ServiceNow partners to generate new business in existing accounts and in new markets, as well as ensuring our partners assist in delivering successful projects in a defined territory or region.

• Ability to liaise with and motivate individuals at all levels of the partner relationships

• Politically astute, good understanding of business, and able to ascertain key decision makers

• Work with marketing to plan marketing events

To be successful in this role you have:

• Strong track record of exceeding sales and partner sales revenue targets

• Sound business acumen skills; thrive in a fast-paced, dynamic work environment

• Strategic thinker who is able to blend consulting and business strategy to develop compelling plans for new partner initiatives.

• History of successfully developing and leading multiple strategic partnerships

• Must be comfortable with complexity, and thinking on multiple levels of abstraction; demonstrates use of critical thinking techniques.

• Excellent spoken and written communication, interpersonal, relationship building skills

• Ability to work both independently and with a team

• Experience with creating and building differentiated relationships with partners in the SI, Reseller, MSP and ISV community.

• Demonstrated ability to drive significant influenced revenue with and through partnerships.

• Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc.

• Willing and able to travel.

Desired Skills/Experience/Assets:

• Broad-based business and technology expertise with 5+ years in either alliance management, consulting, or sales with a track record of driving successful business development activities

• Experience of working with organizations in multiple cities/verticals.

• Experience working with multiple Sales teams driving and building the partner ecosystem.

• Highly motivated and independent contributor.

• High energy, enthusiasm, and passion for the business.

• Business, Computer Science or Engineering Bachelor's degree

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

We are looking for a highly motivated leader and team player to join the Regional Alliances team to drive and support a plan to accelerate and scale the growth of our business with SI, Reseller, MSP and ISV partners within the Commercial business in the Central US.

This is a key and strategic role that requires a balance of strategy, sales and a roll-up your sleeves and 'get it done' attitude. Success requires the execution of a plan to develop and accelerate the growth of our partner ecosystem within the US Central Commercial business and specifically with our top accounts. Additionally, you must be a highly motivated team player with expertise working in a fast paced, cross-functional manner. You have the ability to establish broad senior level relationships. You have a proven track record on delivering results and getting things done. You will demonstrate a strong business acumen, have outstanding communication skills and are able to effectively build relationships with SI, Reseller, MSP, ISV partners and executive leaders in the partner ecosystem.

What you get to do in this role:

• Create a go to market business plan with the Area Sales leadership to drive sales growth with and through partners.

• Manage to make an impact within your first 90 days. Drive to succeed and results focused

• Excellent understanding of growing and sustaining businesses in a highly competitive and changing marketplace

• Execute the development of our Partner Sales strategy for your Area and the Alliances Ecosystem Operating Model

• Work with ServiceNow partners to generate new business in existing accounts and in new markets, as well as ensuring our partners assist in delivering successful projects in a defined territory or region.

• Ability to liaise with and motivate individuals at all levels of the partner relationships

• Politically astute, good understanding of business, and able to ascertain key decision makers

• Work with marketing to plan marketing events

To be successful in this role you have:

• Strong track record of exceeding sales and partner sales revenue targets

• Sound business acumen skills; thrive in a fast-paced, dynamic work environment

• Strategic thinker who is able to blend consulting and business strategy to develop compelling plans for new partner initiatives.

• History of successfully developing and leading multiple strategic partnerships

• Must be comfortable with complexity, and thinking on multiple levels of abstraction; demonstrates use of critical thinking techniques.

• Excellent spoken and written communication, interpersonal, relationship building skills

• Ability to work both independently and with a team

• Experience with creating and building differentiated relationships with partners in the SI, Reseller, MSP and ISV community.

• Demonstrated ability to drive significant influenced revenue with and through partnerships.

• Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc.

• Willing and able to travel.

Desired Skills/Experience/Assets:

• Broad-based business and technology expertise with 5+ years in either alliance management, consulting, or sales with a track record of driving successful business development activities

• Experience of working with organizations in multiple cities/verticals.

• Experience working with multiple Sales teams driving and building the partner ecosystem.

• Highly motivated and independent contributor.

• High energy, enthusiasm, and passion for the business.

• Business, Computer Science or Engineering Bachelor's degree

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

The People Insights Team leverages data to help leaders and other stakeholders across ServiceNow make better decisions about our people. We are passionate about making ServiceNow an incredible place to work for every employee and helping ServiceNow achieve its mission. We believe leveraging data will help us make better decisions about our most important resource, our people.  

The Role  

You will play a lead role in making people science actionable— from consulting with business stakeholders across ServiceNow, to designing research projects tied to business objectives and needs, and delivery of insights that drive action. You will also draw from external research and best practices to help us focus on the right questions and elevate the scientific rigor of our methodologies.     

Responsibilities:  

• Consult with HR and business stakeholders to identify appropriate research methods to address key organizational questions and needs  

• Apply subject-matter knowledge and expertise (drawing from theory, along with qualitative quantitative methods) to conduct workplace research 

• Manage research projects from start to finish, with minimal guidance 

• Story tell business-relevant research findings to influence audiences at all levels and drive action planning  

• Conduct reviews of people research literature, benchmark data, and industry best-practices and tie back to key talent metrics  

• Partner strategically with other centers of excellence within HR on program design and evaluation 

• Document key insights and facilitate discussions and trainings with other centers of excellence to elevate data literacy 

To be successful in this role you have:

• Advanced degree in Industrial-Organizational Psychology or related field, with 3-5 years of experience consulting with business stakeholders related to analytics, research, or strategy to drive insight and action 

• Experience applying behavioral science methods (such as literature review, survey methods, experiments, regression techniques, etc.) to design and conduct research studies in the workplace setting 

• Strong business analysis skills including strong written communication, data visualization, and presentation to executive audiences 

• Ability to initiate and drive projects to completion with minimal guidance  

• Expertise in Excel, statistical analysis tools (R (preferred) and/or Python)--experience with HRIS technology and SQL helpful, but not required 

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are seeking an outstanding product attorney with 5+ years of experience in product counseling to join our dynamic legal team. The successful candidate will report to the Senior Director, Legal--Products and Technology Transactions. The position will be primarily responsible for advising on a wide variety of product development and release matters, including negotiating technology transactions, inbound technology licenses, development agreements, pre-release agreements, product documentation reviews, and performing first-line product privacy reviews. The position requires a team player who is business oriented and will provide exceptional practical work product in a fast-paced, dynamic environment. The position will be based in Santa Clara, San Diego, or remote location in the U.S. 

What you get to do in this role:

·       Provide practical legal advice and support on business matters in a fast-paced environment.

Work cross-functionally with business, engineering, program management, operations, and other partners to further the Company’s position as a leader in the industry

To be successful in this role, we need someone who has/is:

·       Current member in good standing of a U.S. state bar.

·      10+ years of relevant experience in a law firm and/or in-house legal department of a technology company advising clients in the full range of product development matters, such as privacy, go-to-market, technology licensing, and general intellectual property and licensing matters.

·       Significant experience drafting and negotiating technology transactions and handling complex IP-related legal issues.

·       The ability to independently investigate and understand new issues, technologies and functionality, and communicate the results of that investigation across a variety of relevant teams.

·       Comprehensive understanding of the enterprise IT industry, particularly with regard to cloud computing and software businesses.

·       A very strong orientation as a team-player and a bias for sharing information.

·       Maintains a high level of professionalism and outstanding business judgment and an innovative approach to legal issues in support of strategic business initiatives and objectives.

·       A self-starter able to prioritize workload to set goals and meet deadlines in a fluctuating and sometimes ambiguous environment.

Preferred Qualifications

·       At least a few years of the candidate’s total years of experience should be from the in-house legal department of a software or online services technology company.

·       Substantive expertise in intellectual property law and experience negotiating complex global agreements, including technology partnerships, software licensing, SaaS subscriptions and marketing.

·       Substantive experience in privacy counseling.

·       A technical background, such as IT, programming, or software engineering experience.

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Help define next generation search experiences for ServiceNow’s AI Search product line
• Work with customer advisors to pilot and evaluate new capabilities
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences

To be successful in this role you have:

• 5+ years of software product management experience
• 2+ years managing AI / ML based products
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience gathering and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Solution Sales Manager will oversee market success of ServiceNow's Customer Workflows products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

To be successful in this role you have:

• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Bachelor's degree in business, marketing or related discipline
• Traver required: 30-50%

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The role

The Global Director, Partner Operations is responsible for supporting our Alliance & Channels Ecosystem (ACE), helping to improve operational excellence, and accelerate programmatic execution.  This ACE operations team provides day to day execution and support and serves as the primary business partner for our Channel VPs.  Our mission is to help create a vibrant, world-class Global Partner Ecosystem to enable and accelerate growth to $15B+.

We are looking for a results-oriented leader who brings analytical rigor and partner operations experience to support and scale the Alliances & Channels Eco-system (ACE).  The right candidate has the expertise, agility, and analytical mindset to drive meaningful change across our growing organization.
 

Responsibilities

• Maintain alignment across partner operations functions in GEOs and other functions to ensure GEO input and consistent execution globally
• Drive coordinated global strategy to increase ACE generated pipeline partnering with sales & marketing
• Participate in strategy and discussion as ACE evolves on our path to $15B and beyond
• Play a key role in annual planning for ACE to create targets/plans that align to our long-term growth strategy
• Develop Partner Sales Comp and incentives to ensure performance targets and associated sales plans are designed to accelerate performance
• Leverage your analytical and technical capabilities to effectively understand problems and opportunities and translate that into solutions
• Proactively elevate and bring visibility to the team’s wins and learnings but also identify gaps and inefficiencies across our business processes and provide solutions/recommendations
• Communicate complex concepts simply and clearly to an executive audience
• Produce insights and research that drive decision-making across all levels of the organization, including our executive leadership team
• Build strong and diverse relationships across the organization to help move initiatives and ideas forward

To be successful in this role, we need someone who has/is:

• An empathetic thought leader who can help shape our Partner organization for our ambitious growth plans in the years to come
• Experience of Partner Operations in a software sales organization, ideally including experience in Sales Operations
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Strong listening, analytic and organizational skills
• Team player with positive attitude
• Excellent analytical and problem-solving skills with ability to drive conflict resolution
• Results Driven

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Role

The ServiceNow Customer & Partner organization is focused on getting our customers to value across the end-to-end customer journey. This organization includes Customer Success, Expert Services, Customer Experience, Alliances and Channel Ecosystem, and Training and Enablement. As part of the Strategic Operations team within the Customer & Partner organization, this role will be integral to running and scaling the business effectively. Our team is hungry but humble, and values creating a supportive and fast paced learning environment for our members to thrive in.

This role will have a day-to-day focus on providing analytical, strategic, and operational leadership and support to the Customer & Partner organization. Success in this position requires a proven ability in operational excellence with strong strategic thinking and project management skills, as well as the ability to influence all levels of the organization to drive change; earning trust with key stakeholders and building a sense of ownership across teams is critical. This individual should be able to dive deep into solving problems while maintaining a broad perspective. The candidate should be comfortable with ambiguity and open minded to challenge the status quo.

Responsibilities:

• Design and execute on annual planning processes in partnership with key cross-functional, cross-GEO, and cross-organization partners (e.g. Long range planning, annual planning, etc)
• Define, create, and drive critical business processes, templates, and systems of management, working cross-functionally and across the organization with senior leaders. (e.g. Priorities development, operational cadences, interlocks, budget management, etc)
• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business
• Develop business cases to support and address key strategic initiatives in partnership with stakeholders
• Drive critical, cross-functional strategic initiatives across the organization
• Establish foundational tracking and planning tools and mechanisms
• Support the Strategic Operations organization on planning and operations projects as needed

• 6+ years work experience in planning and operations; 8+ preferred
• 5+ year of experience working within a global technology company or management consulting firm
• Bachelor’s degree in business, finance, economics, engineering, mathematics, statistics, or related field; MBA or other relevant advanced degree preferred
• Planning and operations experience, with demonstrated success driving operational excellence
• Strong financial acumen with experience building financial and planning models
• Experience delivering and executing in complex and changing business landscapes
• Demonstrated success managing large, global, complex projects and programs, collaborating and influencing across all levels of an organization
• Exceptional verbal and written communication skills
• Self-starter and a problem-solver with a bias for action
• Strong leadership skills; able to manage multiple extended or virtual teams
• Experience with Microsoft Office suite (especially Excel and PowerPoint), and Smartsheet
• Detailed knowledge on enterprise software and the SaaS industry

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Transforming the world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a strong partner ecosystem, customer success and happy customers. That is exactly where this role comes into play.

As a Business Insights Analyst, Partner Success Quality, you will play a key role in delivering on the ACE transformational vision: ‘Partner Success’ is synonymous with ‘Customer Success’.

At a business level, your primary focus will be to develop strategies, tools, processes and procedures to track and measure Partner quality. This will include working cross functionally internally and externally to provide Partners and ACE with a Partner Success platform, providing innovative reporting/dashboards to inform and drive action to continually improve quality.

You will also help drive procedures/process benefitting the entire ecosystem to ensure ServiceNow assets are delivered to the right people at the right time.

This role reports to the Senior Manager, Quality & Value Management Office, Partner Success.

Primary Focus:

• Develop strategies with Customer Analytics teams to design new dashboards and reports for both ACE, ACE Stakeholders and Partners that provide actionable information on implementation quality
• Identify trends affecting implementation quality
• Design and lead the development of an interactive Partner Success Platform that provides Partners with Quality Standard Operating Procedures, Processes and data transparency
• Develop proactive alerts related to implementation quality
• Design, develop, deploy, and maintain SOP’s that both Partners and ACE utilize to elevate customer success and implementation quality to the top of all parties agenda. Outcomes include defining the Partner implementation journey map
• Ensure compliance for key processes such as Deployment registration

Other duties:

• Design, develop, deploy tools to drive at scale reviews and services to Partner Success Managers (High Touch) and Partners (Self-Service) to use to continually assess, benchmark and drive quality improvements
• Ensure key assets and content are pushed to Partners through new processes such as deployment registration
• Provide governance of key delivery surveys such as: CSAT, NPS, Business Outcomes, Post Deployment and Co-Delivery
• Establish new ways for Partners to communicate with ServiceNow
• Represent the voice of the Partner in ServiceNow around the topic of quality
   

To be successful in this role you have:

• 5+ of years working with sales, marketing, and/or Channel and Alliance partnership management.
• A team player that is goal-oriented and confident, with aptitude and desire to work with high-performing teams.
• +3 years experience working in a professional services organization in a quality or audit type capacity
• +3 years as working for a Partner in either the ServiceNow ecosystem or one similar
• This individual must demonstrate an ability to get things done, manage multiple stakeholders both internally and externally and build consensus and resolve conflict in a highly collaborative manner.
• Ability to create a productive network within ServiceNow and be an influencer
• Persuasive communication skills, both written and verbal.
• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.
• Be adaptable and flexible, able to work and thrive in a highly dynamic environment.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

• Build a team of direct Federal Sales Executives to drive rapid new business sales growth in the region
• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

To be successful in this role you have:

• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
• Strong success in recruiting, coaching and managing an exceptional sales team
• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
• Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
• Experienced in driving sales process and drive effective working relationships with Sales Operations
• Ability to understand the 'bigger picture' and business drivers around IT
• Ability to build long term strategic and senior level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Demonstrates strong business and financial acumen
• Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
• Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
• Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
• Ownership of driving successful pipeline generation activities developed by marketing or the partner community

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Role

The ServiceNow Customer & Partner function is focused on getting our customers to value across the end-to-end customer journey. As part of the Strategic Operations team this role will be integral to customer and partner engagement. Our team is hungry but humble, and values creating a supportive and fast paced learning environment for our members to thrive in.

This is an extraordinary opportunity to work closely with the Chief Customer & Partner Officer, learn about and help delight customers and partners, and be a strategic thought partner on engagements. This role will support the Director of Strategic Operations, the Chief Customer & Partner Officer, and other member of the working team (Communications, HR, Office of the CEO/CIO/CPO/CSO) to help prepare for major interactions with customers, partners, and internal/external stakeholders. Potential activities include: strategic approach to customer & partner engagements, end to end customer and partner meeting preparation and follow up, bringing a strategic/customer voice to content for critical internal and external events, and collaborating with account and partner teams.

We are looking for a Manager who is a collaborator, strategic thinker, effective influencer, understands our business, and who can rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of customer/partner, strategy and software experience, and is able to thrive in high growth, fast paced environments, working across a number of varied stakeholders.

Responsibilities:
·       Optimize the CCPO engagement with Customer & Partners: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, required updates to CRM etc.

·       Prioritize which Customers and Partners the CCPO spends time with, working with regional sales and Partner leads on which customers/partners they should meet with, when.

·       Deepen customer/partner relationships: work with the Sales, Partner, and Customer Success organizations to proactively engage top customers and partners (e.g., holiday emails to T-200), close the loop when deals close of people CCPO has a relationship with, etc.       

·       Develop and communicate customer stories on critical themes – that can be leveraged with customer, partners, and internal audiences

·       Support key messaging and preparation for key internal and external meetings, such as C-level executives from other companies, Knowledge- our customer conference, our sales kickoff, VC firms and analysts

Requirements:

• Effective and mature communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions
• Experience in building trusting relationships and influencing others (incl. executive audiences)
• Strong people development and leadership skills; able to manage multiple extended or virtual teams
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
• Sharp business judgment, ability to see "big picture" and to prioritize
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
• Previous sales or account management experience preferred
• Expertise in the enterprise software/ SaaS industry a plus

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Required in Office

Flexible

Remote

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Team:

Come join the Platform Low Code Experience team and work with a talented group of PMs, engineers, designers and researchers to reinvent how work flows through the modern enterprise. Our success is measured in two main ways. First as the underlying set of Platform Web technologies that power and measure the performance of the ServiceNow suite of Web applications. Second, as a development platform to quickly, simply, and intuitively configure existing, or develop completely custom, applications. We create Web Experiences on the Now Platform for developers of all levels of expertise to build and configure modern applications that unlock meaningful value for their organizations. It’s our mission to make the developer experience for our customers and partners as exceptional as the experiences they develop for their end-users.

Role:

Your mission will be to define and execute on the delivery of core features, capabilities, and components that are the foundation for creating a multitude of diverse, enterprise class, web application solutions that enable “work to flow”. Success in this role will be to advance the platform foundation to adapt to and accommodate evolved ways of working in service of internal and external customers who are building specific workflow experience products.

This role is extraordinarily collaborative, working with peer inbound and outbound product managers, customers, engineers, designers, researchers, and other cross functional teams.

This position reports to: Senior Manager of Product Management, Web Experiences.

What you get to do in this role:

• Establish product vision & strategy
• Define roadmap, requirements & product success metrics
• Develop and test innovative product ideas through product experiments, validate assumptions/prototypes with customers
• Enable outbound PMs, Support & Docs teams
• Understand how customers are using the product, pains & gains
• Own detailed competitive analysis for their feature/product

Product Strategy and Planning:

• Define product vision and strategy, user/buyer personas and use cases for platform building blocks
• Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas
• Validate and refine product designs/early product offerings through Design Partner Program, PAC, and with other customers directly
• Own product feature-based competitive analysis
• Continually define and groom epic and story product roadmap with 3-4 release horizon
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies

Requirements Prioritization & Release Management:

• Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering
• Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU and for features and mandates)
• Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, etc.
• Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues

Enablement:

• Create base documentation (content and features and delta docs) and enable Outbound PM, Support and Docs team
• Help with press and analyst briefings as needed
• Manage the feedback loop from App BU teams and customers

Customer Insights:

• Define key product success metrics and ensure they are instrumented & reviewed
• Understand how customers are using the product, gains & pains, reasons for low usage
• Know top 3-5 customers intimately, their specific use cases, gains & pains
• Understand use cases by BU to better serve internal customers

To be successful in this role you have:

• 7+ years of professional experience in product management – at least 5 years in SaaS.
• Strategic mindset: able to drive product strategy that achieves strong customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable and technically feasible
• Technically savvy with experience working with developers and designers to craft delightful customer experiences
• Strong prioritization skills and the discipline to focus on high impact activities.... to do this, you must be good at saying, 'no' and having folks accept it.... to do this, you must be good at articulating how prioritized initiatives will benefit them
• Top notch written and oral communication skills
• Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap
• Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions
• Insights development: empathetic around customer problems, able to distill insights into the right product answer and create insightful narrative from customer feedback
• Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions
• Has a track record of productive collaboration with engineers, designers, and other product managers and enjoys working in a highly collaborative environment
• Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate

Bonus Points:

• Knowledge of the ServiceNow platform and current applications portfolio is a huge plus.
• Understanding of contemporary software delivery methodologies.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

As a member of our West Strategics Accounts Solution Consulting team, you will have a major impact on our future success by supporting the Employee Workflows business. You will help guide revenue with the support and partnership of Sales, Product Management, and the executive team.

What you get to do in this role:  

The West Strategics Accounts Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role you have:

• 5+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• Experience with Strategic Tech and Media Accounts preferred
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Willingness to travel 

SC22

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

• Take small to large IT Business Application projects from original concept through final implementation
• Develop detailed project execution plan and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints
• Communicate with all areas affected by the project including partners, business sponsors and vendors
• Organize Scrum rituals (Planning, Standups, review, retrospective, etc.)
• Create crisp and complete status reporting to support project discussions at Steering Committee and Sponsor level
• Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile
• Apply consistency and best practices through project initiation, planning, execution and closing phases, enabling outcomes and benefits tracking

To be successful in this role you have:

• 5+ years of hands-on project management
• Experience managing multiple large projects in enterprise environments delivering business applications for one or more operations
• Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
• Experience leading Steering Committee meetings with executive management
• Experience guiding teams and can provide technical solutions while mitigating or removing hurdles / obstacles. You have experience overcoming project crisis
• Experience leading teams to provide solutions

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Location:  Remote, AMS

You will partner with senior leaders throughout the Training and Certification team, Operations, Alliances and Channels, and Finance organizations, as well as others within ServiceNow, to guide and provide oversight to an internal and external network of certified technical instructors, regional delivery managers, and program managers, with a focus on quality and delivery excellence.

Primary Job Responsibilities

• Partner with global teams to assess regional needs, delivery readiness, resource needs, and develop a global strategy for technical training delivery
• Develop, implement, and evolve strategy in support of ServiceNow's rapid growth strategy with a focus on meeting margin targets, quality, resource management, and scalability
• Manage the function of global technical training delivery with internal and external resources
• Develop new and innovative strategies to maintain and exceed high levels of customer success for in-person delivery of classes as well as virtual learning
• Proactively monitor and maintain high levels of quality and resource availability and balance globally
• Manage the allocation of those resources to optimize margin targets and delivery goals
• Report out on the success key business indicators

To be successful in this role you have:

• 5+ years in a leadership role overseeing a global technical training delivery organization with demonstrated business knowledge
• Proven experience implementing leading-edge methodologies, tools, and processes
• Technical expertise that allows well informed decisions, usage of available tools and resources and training to execute job responsibilities
• Demonstrated ability to lead a distributed, multi­cultural organization
• Solid analytical skills to engage business leaders on business terms and deliver business solutions
• Demonstrated focus on quality training delivery
• Budgetary management, people and partner management, and resource allocation experience

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

ServiceNow is one of the planet’s fastest growing enterprise software companies with a rapidly expanding customer base and cutting-edge technology. The Account Escalation Engineer (AEE) role is an opportunity to join this highly innovative organization in a senior position within the Customer Support & Product Success division. In this role, you will be responsible for driving the successful closure of critical escalated technical issues for our largest, most complex, and strategically important customers.

 About the team:

The AEE team are a group of individuals with creative flair and the ability to think outside of the box. Our unique position within the Customer Support & Product Success division means that we have limitless exposure to the entire ServiceNow technology stack and regularly collaborate with cross-functional teams (including product management, development, professional services, and specialist support groups) from across the organization. We are seen as technical leaders with the ability to not only deliver the highest degree of customer satisfaction but also to influence the future direction of our products and strategy.

About the position:

• Work as a technical expert within a world class enterprise technical support organization
• Gain full exposure to the entire ServiceNow platform and product suite
• Manage & resolve the most complex technical issues with the ServiceNow platform for partners and customers
• Be a trusted advisor for large/strategic customers, provide technical leadership for escalated accounts
• Be a mentor for colleagues and help promote knowledge-sharing
• Develop processes, procedures, and tools to facilitate and improve day-to-day operations
• A highly autonomous environment with the ability to manage your own time
• Preferred locations are Santa Clara or Orlando, with the flexibility to work remotely

• 6+ years of progressive experience in technical support, software development, or professional services
• Working knowledge of the components in a web applications stack
• Experience of one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Powershell
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Working knowledge of one (or more) Relational Database technologies including performance optimization e.g. Oracle / MySQL / SQL Server / PostgreSQL
• Ability to profoundly understand customer’s issues related to the ServiceNow Platform
• Ability to prepare a detailed technical action plan to resolve the identified issues.
• Strong problem-solving, leadership, time management, and critical thinking
• Excellent communication and presentation skills with an aptitude for learning new technologies

Nice to haves:

• Prior experience of ServiceNow Architecture is preferred but not essential as full product training will be provided 
• Prior experience of Cloud/SaaS software 
• Knowledge of memory management, including core / heapdump analysis (Java heap dump analysis preferred)
• Fundamental understanding of ITSM, ITIL, or CMDB
• Experience administering: Linux/Unix OR Microsoft Windows Server
• Experience of Firebug, Chrome Developer Tools, Fiddler, etc.

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role you have:

• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary
  

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Transforming the world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. However, we will not succeed in delivering our customers’ desired outcomes without a robust partner ecosystem with leading partner solutions - that’s exactly where this role fits. The Partner Solutions Manager will join our Partner Solutions Center of Excellence (CoE) within the Alliances & Channel Ecosystem (ACE) organization. ACE is at the forefront of driving ServiceNow’s growth to $15B and beyond.  

The Partner Solutions CoE aspires to build a culture of continuous innovation to drive profitable revenue through the identification, incubation, and monetization of breakthrough, market-leading partner solutions.  The Solution Lead, Manager is an exciting role, central to how we ideate, cultivate, monetize, and scale new solutions that will fundamentally transform the world of work. We classify partner solutions as opportunities for a partner’s IP to be coupled with the ServiceNow products and platform to create a net-new, combined solution. 

The Partner Solutions Manager will be responsible for working jointly with partners and the broader Solution CoE team to assess, to qualify, and to carry new solution concepts through their end-to-end journey to solution launch. 

Primary Focus: 

• Primary owner of the solution development end-to-end journey and associated outcomes 
• Assessment, qualification, and intake of strategic partner solution opportunities 
• Lead Solution GTM (Go-to-Market) framework, including monetization 
• Regular collaboration across multiple teams and stakeholders inside and outside the ACE GTM organization 
• This includes our partner’s solution team members and ServiceNow’s internal resources including partner managers, solution architects, business value consultants, product management, UI/UX designers, marketing, pricing operations, etc 
• Works with internal stakeholders and partners to 
• Develop comprehensive business plans 
• Define and articulate a clear strategy with associated market value and joint business case 
• Define & lead solution ideation, discovery, and associated requirements 
• Influence project scope to deliver effective and efficient solutions  
• Define and communicate success criteria & KPIs (Key Performance Indicators) 

Additional Responsibilities:  

• Drive sales rigor to support partners in building pipeline motions 
• Help lead, build, and scale the ACE GTM Partner Solutions COE Program 
• Help identify opportunities with key industry, buyer persona, and/or business imperative value-propositions and alignment 
• Elevate the partner focus towards cross and co-selling solution opportunities with our partners and partner field teams 
• Evangelize the power of the ServiceNow platform in transforming work across the partner ecosystem 
• Work cross functionally to ensure Partner Acceleration, Partner Success, and other relevant internal teams are aware of and aligned to partner solutions 

To be successful in this role you have:

• 5+ years of relevant work experience  
• Strong oral and written communication skills; including process documentation 
• Strong analytical, problem-solving, negotiation, task and project management, and organizational skills 
• Solution or product experience at SaaS company, system integrator, or equivalent 
• Understanding of Alliance and Channel ecosystem development, partner operating models and market dynamics 
• Experience managing projects/portfolios and understanding project success 
• Demonstrate the experience to lead in a matrix organization 
• High level understanding of software development lifecycle (SDLC) 
• Solution or product experience at system integrator or leading enterprise SaaS company is a plus 
• Ability to work independently, and as part of a team, with a willingness to learn through design thinking and execution 
• Possess initiative, curiosity, sense of humor, and a “make it work” ethos 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.