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ServiceNow is hiring a Remote Partner Success Manager- Finance and Supply Chain

Job Description

What you get to do in this role:

  • In this US-based global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful ServiceNow Finance and Supply Chain (FSC) Practices.
  • Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.
  • Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the ServiceNow FSC products/solutions.
  • Work closely and collaboratively with the Alliance and Channel Ecosystem (ACE) partner management teams in each geography to ensure visibility into which partners are actively pursuing FSC opportunities/engagements.
  • Enhance the existing quality metrics to ensure there is a comprehensive set of KPI’s aligned to measure implementation quality across partner led FSC implementations globally.
  • Work with partners to develop their ServiceNow FSC practices and provide Alliance teams with insight into Partners who have validated FSC Practices.
  • Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area.
  • Support escalations related to partner led FSC implementations and drive remediation.
  • Be recognized as a thought leader in the FSC space by the business unit, sales teams, and partner organizations.
  • Present Executive level insights on FSC implementations and related Practices

Qualifications

To be successful in this role you should have:

  • 10+ years’ work experience with some specific experience managing or developing sales and delivery Practices either as a Partner or software vendor.
  • A solid background working in Financial Supply Chain industries with domain expertise and understanding of enterprise resource planning (ERP) system implementations. Initial focus area in Finance and Supply Chain Workflows is source-to-pay operations.
  • Demonstrable experience in building or being part of the leadership of a delivery Practice, with an understanding of the key components of a successful Practice.
  • Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems, including how AI and Intelligent Automation are applied to business-critical processes.
  • Be a strategic thinker, who is execution oriented; ideally has experience driving cross functional programs or processes.
  • Ability to build long term strategic, trusting relationships and work collaboratively with partner execs and ACE leaders across the ecosystem.
  • Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
  • Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
  • Strong team player and independent thinker
  • Willing to travel at least 50%

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ServiceNow is hiring a Remote Senior Product Marketing Manager, Generative AI

Job Description

Role:

We are seeking a Senior Product Marketing Manager who is craving to be part of a fast-growing company AND a best place to work company. We are seeking someone that will thrive as an individual contributor on our talented product and solutions marketing team, while being able to guide junior team members. This ideal candidate will have a proven track record in being able to work across marketing disciplines and cross functionally. This role will be responsible for the development and execution of marketing strategies, product positioning and messaging, marketing content for product launches, events and sales enablement and go-to-market plans for our generative AI products and solutions. Strong communication skills are a must. The ideal candidate will have some familiarity with AI and generative AI. 

What you get to do in this role:   

  • Support marketing teams with product marketing content for campaigns and programs
  • Work across product marketing teams to create foundational messaging and content that drives awareness and alignment across internal and external audiences for GenAI
  • Support product management teams with adoption programs
  • Help support and manage key digital and physical events including speaker selection, content reviewers, messaging support
  • Write and edit content such as case studies, videos, website copy and blog posts
  • Work across multiple teams and with customers to create and unveil engaging messaging and use cases that connect AI solutions and technologies
  • Deliver content for product launches maintaining high quality standards and a timely delivery
  • Build sales enablement assets that can help build awareness with our Core Sellars
  • Collaborate with AR, PR and thought leadership to build industry momentum for GenAI
  • Participate in social marketing and blogging activities to drive awareness

Qualifications

To be successful in this role you have:

  • 7+ years of product/solution marketing/management 
  • 2 years of experience in software platforms, knowledge of AI a plus
  • Very strong written and oral communication skills
  • Excellent people skills to interact with peers, colleagues, customers and cross-functional teams, and third parties
  • Up to 10% travel

 

FD21

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3d

Advisory Solution Consultant-Healthcare

ServiceNowPhiladelphia, Pennsylvania, Remote

ServiceNow is hiring a Remote Advisory Solution Consultant-Healthcare

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Customer Workflow Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

  • 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Preferable experience in healthcare
  • Field service experience
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Travel, as necessary

 

FD21

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3d

Manager, Product Design, NowX

ServiceNowAtlanta, GEORGIA, Remote
agilefigmaDesignUX

ServiceNow is hiring a Remote Manager, Product Design, NowX

Job Description

What you get to do in this role:

  • Directly manage, mentor and develop 3–5 designers 
  • Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world 
  • Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps 
  • Distill complex problems into clear goals and requirements for the design and research team 
  • Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance. 
  • Drive the growth of user-centric, collaborative culture across the Business Unit  
  • Evangelize design strategy and product vision across the global, distributed design teams 
  • Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans. 
  • Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others. 
  • Lead your team through rapid iterations of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions. 
  • Travel up to 20% of the year  

Qualifications

Preferred Qualifications:

  • 1+ years of experience managing people and/or leading design teams 
  • 7+ years of experience in UX Design and/or Interaction Design field  
  • Passion to grow and mentor people 
  • Strong skills in Information Architecture 
  • Ability to understand and distill complex problems into clean solutions 
  • Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team 
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment 
  • Demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos 
  • Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus 

 

Basic Qualifications: 

  • Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.  
  • Experience working in an agile or incremental manner 
  • Experience working with tools such as Figma, Miro, or Abstract

 

#UXD

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ServiceNow is hiring a Remote Sr Business Strategy Manager, Public Health Transformation

Job Description

Senior Business Strategy Manager, Public Health Transformation

To propel our next phase of growth, ServiceNow is aggressively investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform.

The company is looking for a Head of Public Health Transformation who is an expert in the end to end Public Health lifecycle, the most pressing mission challenges, and the capabilities required to address. The position will be high visibility within ServiceNow and across the client and partner ecosystem, and will create an opportunity to support accelerated sales results.

You understand core Public Health business processes and the surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform Public Health and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps.

What you get to do in this role:

· Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer’s key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.

· Identify key customer business imperatives to ServiceNow capabilities; Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.

· Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy.

· Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events. Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market.

· Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally.

· Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each.

· Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative).

· Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.

· Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies.

· Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector.

· Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions.

· Create and lead a global Center of Excellence on Public Health Transformation.

· Integrate, curate, and share use cases globally related to Public Health.

· Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy.

· Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges.

Qualifications

To be successful in this role you have:

· Minimum 12+ years of related work experience OR advanced degree with 10+ years’ experience, including at least 7 years in technical roles in or selling to the Public Health Transformation client set.

· Experience working with sales, marketing, and product teams with the ability to work as an extended part of the account teams.

· Ability to provide expertise and work with internal ServiceNow product teams.

· Interact at multiple levels within a customer account (Line of Business personas within emergency services professionals, departmental managers, and elected/appointed officials.)

· Ability to travel up to 25% of the time.

· Instant customer credibility with a record of building customer relationships.

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ServiceNow is hiring a Remote Sr. Advisory Solution Consultant - Intelligent Automation

Job Description

Work matters. It’s where we spend a third of our lives. The workplace of the future is going to be amazing, and we’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

ServiceNow is seeking individuals with an entrepreneurial spirit that are passionate about AI.  By joining our America’s team you’ll help define how customers can change how they work using Generative AI, and the latest in discriminative AI solutions from ServiceNow.

Join us and be part of an exciting journey to re-define how the world does work with the latest in AI solutions from ServiceNow.


What You Get to Do in This Role:

  • Be part of a pre-sales team of AI specialists improving how customers “do work” using ServiceNow Generative AI.
  • Have a voice in how ServiceNow develops their next AI solutions to address challenging business problems.
  • Be one of the first at ServiceNow to help set the direction on how to sell the newest ServiceNow Generative AI solutions to our customers.
  • Enable your peers to sell.  You will have the opportunity to work with sales and marketing leadership to build sales assets that will drive ServiceNow AI pipeline in our customer base.
  • Partner with the sales team to drive and close AI opportunities.
  • Provide demonstrations of ServiceNow’s AI powered solutions; both standard and tailored to prospects and existing customers, both on-site and via virtual meetings.
  • Scope and deliver proof-of-concept/value engagements with prospects.

Qualifications

  • Pre-Sales Experience: 5+ years of technical pre-sales or consulting work experience is HIGHLY preferred.
  • AI Experience: 3+ years of technical experience selling AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI is HIGHLY preferred.
  • Presentation strength in articulating and logically communicating AI concepts to both technical and non-technical audiences.
  • Ability to understand the "bigger picture" and the business drivers for using AI and Automation technologies.
  • Development experience using cloud-based AI platforms. Nvidia Nemo and Microsoft Azure Python skills are highly valued.
  • Experience with large relational/NoSQL data stores and transformation techniques to make data consumable by AI models.
  • Certification in a major AI platform (e.g., Microsoft Azure) is valued.
  • Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
  • Ability to travel up to 30% of the work week to support technical sales activities.
  • Candidate local preference: MN, TX, CO, CA, or WA

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ServiceNow is hiring a Remote Source-to-Pay Operations Solutions Consultant (Pre-Sales) - Public Sector Finance and Supply Chain Workflows

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are redefining markets and changing the perception of Service Management for the enterprise.  Our cloud platform allows the procurement organization to engage and empower their employees, freeing themselves to focus on the most strategic matters.

We’re disruptive. ServiceNow is acquiring new procurement service management customers at an incredible pace. To sustain our explosive growth, we are looking for drivers—people who thrive on delivering results and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well.

As a strategic member of our sales team you will have a major impact on our success. As an Source-to-Pay Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value.  Connecting with your audience, establishing credibility, the ability to learn quickly, along with a start-up mentality is essential. 

What you get to do in this role:

  • Lead from the front by formulating strategies and approaches to establish credibility for ServiceNow’s Source-to-Pay Operations solution
  • Create compelling, credibility, and persuasive conversations that elevate our technology in the marketplace
  • Help develop programs that enable our sales colleagues to communicate the value of procurement operations management on the ServiceNow platform
  • Establish yourself as both a domain and solution expert for both internal enablement as well as customer engagement
  • Be willing to broaden your expertise as we continue to develop solutions for procurement services
  • Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs
  • Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members
  • Stay current on competitive analyses and trends impacting procurement services
  • Communicate with both business and technical decision makers
  • Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc…

Qualifications

In order to be successful in this role, we need someone who has:

  • A complete and thorough understanding of the needs and challenges facing today’s procurement organizations
  • 3+ years of Solution Consulting experience working with finance and procurement solutions or comparable experience working with the ServiceNow Platform
  • 2+ years working with procurement or finance management systems
  • Proven pre-sales skills:  excellent communication skills in speaking to relevant value in a way that’s compelling and memorable
  • Passionate about evangelizing our capabilities across internal communication platforms
  • Ability to establish credibility with executives, business decision makers, and technical influencers
  • Self-starter; ability to effectively complete tasks and projects with minimal supervision
  • Proficiency with the ServiceNow Platform or prior and current technical expertise in web technology and the ability to learn new technology.
  • Experience working collaboratively with product management, product marketing and product development
  • Ability to effectively communicate the ServiceNow value proposition and key differentiators to prospects
  • A high degree of passion, energy, drive and willingness to travel frequently (approximately 50% regional travel)
  • Flexible with creative problem-solving skills

 

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ServiceNow is hiring a Remote Senior Manager, AMS Partner Acceleration Execution Manager

Job Description

As an AMS Partner Acceleration regional execution lead, you will help support our transformational vision: 'Partner Success' is synonymous with 'Customer Success' in accelerating Digital Transformation and predictable outcomes for our partners.

The Partner Acceleration execution lead is aligned to a focused regional territory to lead Co-sell/Co-delivery and "Sourced" NNACV. You will work with partner manager you will produce new business in logo accounts, and ensure our partners help provide successful projects within your territory or region. You will work with Field Sales, Partner Managers, Solution Sales specialists, Pre-sales, and the Customer Outcome teams to grow the pipeline.

You will be empowered to develop a joint go-to-market Territory plan featuring ServiceNow enabled service and workflow offerings. Strategies will feature "Sourced and Partner Impacted" NNACV, showcase wins and capacity metrics, and reflect regional Marketing plans and engagement with other ServiceNow sales solutions teams. Success will be measured by achievement of sales quotas for allocated accounts or territory on a quarterly and annual basis.

What you get to do in this role:

  • Work with ServiceNow partner managers and sales to produce new business.
  • Support joint sales pursuit activities with partner managers to guide field interlock resulting in "Sourced" NNACV.
  • Accelerate account growth through joint go-to-market plans in consideration of ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success.
  • Ensure Alliance operational thoughtfulness, consistency and business review governance with ServiceNow and executive stakeholders from regional partners.
  • Work with Marketing teams on both sides to build joint closed-loop demand generation plans (Partner Prospecting Days, CxO Roundtables and joint events).
  • Ensure the Partner strategy is following Value Selling (i.e., Value Prompter) and Now Value principles.
  • Support AMS Executive partner leads to provide data to help drive NNACV
  • Identify areas to promote opportunities with partner managers and sales teams

Qualifications

To be successful in this role you have:

  • Broad-based business and technology expertise with 5+ years in partner management and/or sales or 7+ years in either partner management or consulting
  • Experience driving successful business development activities
  • Experience working with organizations in multiple cities and markets
  • Experience partnering with multiple Sales teams to grow the partner ecosystem in a "win as a team" environment
  • Experience serving as a trusted advisor

For positions in the Bay Area, we offer a base pay of $132,660 to $218,940, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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3d

Senior Program Business Manager

ServiceNowSanta Clara, California, Remote

ServiceNow is hiring a Remote Senior Program Business Manager

Job Description

ServiceNow is currently seeking a Senior Program Business Manager in the Global Partnerships and Channels Organization.

The mission of the Global Senior Program Business Manager is to drive ServiceNow Business Units’ investment in our Partner Ecosystem including Consulting and Implementation, Service Providers, Resellers and Build partners.

The leader will be responsible to develop the strategy and design the incentives for our Business Units to leverage in support of partner led growth model. The role also contributes to continuous evolution and enhancements to the overall transformation of our partner programs across the globe.

Priorities and Responsibilities:

  • Design and drive a partner investment strategy in alignment with our Business Units and overall corporate strategy.
  • Conduct Think Tank BU meetings reviewing data and analysis across both direct and indirect Routes-to-Market including implementation, quality and CSAT scores.
  • Formulate the strategy that aligns with our Business Units growth model and helping faster time to market through our channels model.
  • Represent the Global Partnerships and Channels (GPC) point of view along with socialization and approval process across various Organizations.
  • Collaborate with GPC teams and leaders on the various aspects our partner led model.
  • Collaborate across ServiceNow Organizations and teams driving higher investment and focus on our partner route-to-market model.
  • Be the partner voice with our Business Units.
  • Drive GPC strategy of growing partner sourced business and support quality initiatives.
  • Develop and evolve Partner Go-To-Market strategy and activities tied to Sell Through and Sell With motions.
  • Articulate the partners’ value for driving both Sell Through, Sell With and implementation quality.
  • Assess gaps in partner capacity, capability, and competency across the regions for Business Unit products.
  • Address Business Units’ needs priorities including successful implementations, partner quality and customer success measures.

Qualifications

In order to qualify for and be successful in this role, you should have:

  • BA or BSc in Marketing, Business Administration or Engineering.
  • 10+ years’ experience working in a consulting organization, partner organization in a Channels or Strategic partnership field role, partner strategy, partner programs or partner business management.
  • Consulting experience is a plus.
  • Experience in working with Business Units in support of Resellers, Service Providers or Consulting and Implementation partners.
  • Experience working in a SaaS / Cloud environment.
  • Experience in leveraging data analysis to help define the strategy & influencing cross functional teams.
  • High energy level and a “can do” attitude.
  • Strong and collaborative people skills with a win-as-a-team attitude.
  • Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities.
  • Diplomacy, integrity, and presence that enables you to work effectively at all levels of the organization.
  • Strong leadership, problem solving, and decision-making abilities. 
  • Ability to interface and present to senior leadership across various groups and organizations
  • Excellent presentation, communication skills, organizational and analytical skills. 
  • Continuous improvement and growth mindset.
  • Working with a global team is a plus.

For positions in the Bay Area, we offer a base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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ServiceNow is hiring a Remote Anaplan Functional Solution Architect

Job Description

What you get to do in this role:

  • Define, design, develop, and implement complex Anaplan models, primarily supporting FP&A
  • Collaborate with cross-functional teams to gather requirements, define best practices, and ensure alignment with business objectives
  • Translate business requirements into functional and technical requirements
  • Translate existing solutions and modeling into sophisticated Anaplan models
  • Modify existing models to bring in new functionality, to optimize, or to connect with new models
  • Provide architectural guidance adhering to best practices and latest Anaplan capabilities/releases
  • Provide technical direction to model builder team
  • Scope and estimate effort of new requests; perform root cause analysis and provide solutions
  • Create model documentation

Qualifications

To be successful in this role you have:

  • Proven track record of successful Anaplan solution design and implementation
  • Expertise in data analysis and manipulation, with the ability to translate complex datasets into actionable insights
  • Strong understanding of financial modeling and SaaS business model and revenue recognition
  • Ability to work creatively and analytically
  • Excellent leadership and communication skills, capable of driving projects forward
  • Strong organizational, time management, and multitasking skills
  • Bachelors degree in Finance, Math, Business, Engineering or a related field
  • Advanced certification in Anaplan, ideally Master Anaplanner
  • Minimum of 5 years model building experience with 2+ years of experience in large Anaplan implementation projects, ideally in FP&A projects

 

JV20

For positions in the Bay Area, we offer a base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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ServiceNow is hiring a Remote Partner Success Manager- HCLS/PSDS Solutions

Job Description

What you get to do in this role:

  • In this US-based global role you will serve as a trusted advisor to ServiceNow’s partners assisting in the development of successful ServiceNow Health Care & Life Sciences (HCLS) and Public Sector Digital Services (PSDS) Practices. 
  • Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.
  • Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the ServiceNow HCLS and PSDS products/solutions.
  • Enhance the existing quality metrics to ensure there is a comprehensive set of KPI’s aligned to measure implementation quality across partner led implementations globally.
  • Provide Alliance teams with insight into Partners who have validated HCLS & PSDS Practices
  • Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area.
  • Support escalations related to partner led implementations and drive remediation.
  • Be recognized as a thought leader by the business unit, sales teams, and partner organizations.
  • Present Executive level insights on HCLS and PSDS implementations and related Practices

Qualifications

To be successful in this role you should have:

  • 10+ years’ work experience with some specific experience managing or developing sales and delivery Practices either as a Partner or software vendor.
  • A background working in theHealth Care and Life Sciences industries with domain expertise and understanding of relevant business use cases.
  • Demonstrable experience in building or being part of the leadership of a delivery Practice, with an understanding of the key components of a successful Practice.
  • Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
  • Be a strategic thinker, who is execution oriented; ideally has experience driving cross functional programs or processes.
  • Ability to build long term strategic, trusting relationshipsand work collaboratively with partner execs and ACE leaders across the ecosystem.
  • Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
  • Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
  • Strong team player and independent thinker
  • Willing to travel at least 50%.

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ServiceNow is hiring a Remote Operational Technology (OT) Business Development Manager

Job Description

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth we are hiring a strategic sales & GTM leader to drive growth, scale and consistency.

The BDM – Operational Technology Go-to-Market will spearhead market success for the Technology Workflow Businesses. This role will focus on driving growth strategy, enhancing solution sales capabilities, and orchestrating cross-functional ecosystem efforts to build a robust sales pipeline and capture market opportunities. As a seasoned sales executive, you will apply your expertise to drive business growth in partnership with various cross-functional teams, including sales, specialist sales, product, marketing, partners, and other key stakeholders.

This role offers a unique opportunity to make a substantial impact on the organization's growth and success. The ideal candidate is a proven sales & GTM leader with the ability to collaborate effectively, foster relationships, and demonstrate a keen intellectual curiosity that builds trust with senior leaders and stakeholders throughout the organization. The candidate must bring a combination of GTM expertise, deep product & market domain knowledge, and sales excellence to drive results.

Key Responsibilities:

  • Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives.
  • Identify potential business opportunities and partnerships to support the company's growth objectives, leveraging market insights and industry trends.
  • Conduct thorough market research and analysis to identify emerging trends and transformational opportunities within the industry.
  • Collaborate with cross-functional teams to define and refine the company's value proposition and develop innovative solutions to address market needs.
  • Build and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers.
  • Lead negotiations for major deals, partnerships, and strategic alliances, ensuring alignment with the company's overall transformation objectives.
  • Drive the end-to-end sales process, from lead generation and qualification to contract negotiation and closure.
  • Provide guidance and mentorship to the business development team, fostering a culture of excellence, collaboration, and continuous improvement.
  • Monitor and analyze market trends, competitive landscape, and customer feedback to inform strategic decision-making and enhance business development efforts.
  • Collaborate with the executive team to define and execute the company's overall growth strategy, incorporating transformational initiatives.

Qualifications

To be successful in this role you have:

  • Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
  • Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
  • Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
  • Experienced in driving sales process and drive effective working relationships with Sales Operations
  • Ability to understand the 'bigger picture' and business drivers around IT
  • Ability to build long term strategic and senior level relationships
  • Ability to adapt and work effectively within a rapidly changing and growing environment
  • Demonstrates strong business and financial acumen
  • Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
  • Champions and promotes top performers, constantly develops and coaches the team and themselves, and top grades appropriately
  • Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
  • Ownership of driving successful pipeline generation activities developed by marketing or the partner community

 

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3d

Support Account Manager

ServiceNowWashington, District of Columbia, Remote

ServiceNow is hiring a Remote Support Account Manager

Job Description

What you can expect from us:

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

  • Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
  • Flexible working culture to support the balance you need in both work and life.
  • Parental leave programs.
  • Childcare and caregiving benefits.
  • A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
  • A global, cross-functional mentoring program.
  • We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

ServiceNow’s Support Account Management (SAM) team provides a proactive and customized support experience for customers that require a higher level of engagement than ServiceNow’s standard level of Customer Service & Support. Support Account Managers are post-sales resources who serve as single points of contact into ServiceNow’s Support organization.  The SAM ensures our platform and applications can support customer business goals and helps prioritize the support activities needed to keep their solution healthy.  Our team helps preparing for upgrades, planning major changes, and helps customers effectively manage their ServiceNow platform.

The main objectives of the SAM include:

  • Advocacy – Understanding of and focus on the customer’s ServiceNow platform and application goals
  • Management – High-level oversight/escalation point for the customer’s ServiceNow Case, Problem, and Change records
  • Coordination – Facilitation of major changes and activities within the customer’s ServiceNow instances
  • Reporting – Agreed upon and regular service management reporting and analysis

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role: 

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

  • Comfortable presenting to all levels of management, including C-Level stakeholders.     
  • Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
  • Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
  • Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
  • Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
  • Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
  • Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
  • Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
  • Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
  • Act as an escalation point for customer impacting business critical issues.

Qualifications

To be successful in this role, we need someone who has:

  • Excellent written and oral communication skills
  • Experience dealing with technical support teams
  • Fundamental understanding of ITSM in enterprise environments and global deployments
  • Comfortable interacting with all levels of management
  • Working knowledge of ITIL incident, problem and release management process and procedures
  • Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
  • Broad technical understanding in a cloud software environment
  • Growth & collaborative mindset

Nice to have:

  • ServiceNow platform knowledge or experience
  • Project Management capabilities and principles
  • Service delivery account management experience

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ServiceNow is hiring a Remote TWF Business / Program Manager (Technical Workflow)

Job Description

 

As the Business Manager, your charter will be to partner with the TWF leaders to orchestrate and execute against the TWF priorities in-quarter, FY, and out years.  Consequently, leadership will spend more time with customers, prospects and their teams.  In short, this position will allow for the TWF workflow leader to focus more on current and out of years GTM and Sales strategies, selling, building relationships, closing sales and scaling the business to the next level of growth.

What you will do in this role:

  • Assist in developing, communicating and executing on a multi-faceted plan to grow business across the TWF business. 
  • Collaborate with business partners across Bus, Sales Operations, Solution Sales, Solutions Consulting, Solution Sales, Field Sales Field Marketing, Customer Success and GCP to drive alignment on go-to-market strategy; ensure alignment of priorities and goals.
  • Coordinate in and out year GTM and Sales planning to ensure the organization continues to scale to support growth expectations.
  • Incubate and develop emerging programs that are deemed strategic investments, customer engagement and field comms
  • Partner with HR to drive team talent development and consistent recruiting practice, Community and Team Culture
  • PM Biz Reviews, Operating Model (with BU, Mktg, Field, GPC and  all business stakeholders), NPI process

Qualifications

To be successful in this role, we need someone who has: 

  • The strong operational mindset with a focus on building organizations to scale in a cross-functional capacity.
  • Competitive, can do, optimistic, realistic attitude, strong work ethic, humility, and excellent team-building communication and listening skills.

Skills that include:

  • A history of demonstrated skills of sales operational best practices.
  • A consistent track record of meeting and exceeding team quotas.
  • Strong forecasting and reporting capabilities.
  • Strong Program Management skills and a history of building out sales programs to support Field Sales teams.
  • Strong organization, communication, teamwork, presentation, problem-solving, and time management skills.
  • Ability to navigate and collaborate through complex opportunities.
  • Strong organization, communication, teamwork, presentation, problem-solving, and time management skills.
  • The ability to navigate and collaborate through complex opportunities.
  • Experience attracting, retaining and developing high-performing, high potential talent through assessing, selecting, onboarding, coaching, and developing.

 Education/Experience:

  • A Bachelor’s degree; an MBA is a plus.
  • 5+ years experience in field sales management, in a matrixed sales environment in the enterprise software space.
  • The willingness and ability to travel 10% of the time.

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ServiceNow is hiring a Remote Global Partner Manager - AMS

Job Description

Role Summary

Reporting to the Global Partner Leader (GPL). This role will focus on helping ServiceNow achieve growth objectives – NNACV growth and sourced revenue goals for our top strategic partnerships. This is a strategic role, with high visibility. The Global Partner Manager (GPM) will support the GPL in building and executing our 360-degree strategy and relationship with ­­­­1-2 partners to achieve targets and goals and ensure alignment on the global partner strategy across all stakeholders. Assist in the development and execution of strategic joint go-to-market business plan(s) that drive all aspects of partner portfolio results including executive briefings, enablement, certification plans, offering & solution development, partner marketing, and demand generation. Support the regional activation and execution of business plans and provide oversite of operating and sales plans, ensuring regional and global alignment, execution, and partner ratification.

In this role, you will:

  • Co-ordinate sales planning activities with key stakeholders including Sales Plays, Routes to Market, targets, metrics, and reporting.
  • Build trusted, effective working relationships with stakeholders and executives and regularly deliver presentations on ServiceNow value proposition and go-to-market plays.
  • Identify, recruit, and onboard new groups and teams within existing partner through prioritized relationship and business development activities, and by acting as a ServiceNow evangelist with the partner.
  • Drive governance with clear cadences, reporting and actions to drive success.
  • Responsible for ensuring Partner Program success including tracking and overseeing actions.
  • Collaborate with cross functional teams to deliver exceptional partner experience, e.g., Sales Ops, Partner Enablement, Partner Acceleration.
  • Collaborate with partner marketing lead to develop necessary marketing content in line with the marketing strategy set by the GPL, for internal and external communications– e.g., educational marketing content to increase awareness of ServiceNow and external communications in the market – e.g., joint webinars, press releases.
  • Continually assess, clarify, and validate the effectiveness of chosen routes to market.
  • Manage onboarding activities for both ServiceNow and Partner resources to ensure a quick and organized learning and execution path.

 

Qualifications

To be successful in this role, we need someone who has: 

  • 5 years of experience in sales, business development, management consulting, or partnership management (preferably for a SaaS company)
  • The ideal candidate also understands deal structure and deal flow.
  • Professional presence, with experience and comfort delivering presentations to and building relationships with C-level executives.
  • Ability to navigate large organizations and build champions, externally within partner firms and internally across the partner organization, sales, marketing, and customer outcomes.
  • Competitive sales and business development mentality; eagerness to reach sales quota targets and achieve partner objectives.
  • Strong program management skills, ability to coordinate across numerous priorities and initiatives to ensure virtual teams (internal and external) are aligned and accountable to delivering results.
  • Proficiency in PowerPoint for presentation development and in Excel for reporting and analysis.

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3d

Global Partner Seller - AMS

ServiceNowKirkland, Washington, Remote

ServiceNow is hiring a Remote Global Partner Seller - AMS

Job Description

This role is part of the Global Partnerships and Channels (GPC) organization and will be accountable to create a world class partner ecosystem that aligns to the GPC mission, with the objective of helping to enable & accelerate NOW growth to $16B and beyond. As a Global Partner Seller, you will play a key role in managing an existing base of business as well as creating, qualifying and driving net new revenue opportunities. This position is a sales role that demands a highly motivated individual with strong sales, communications and organizational skills that is eager to learn and become part of a rapidly growing company.

Reporting to the Global Partner Leader (GPL), the Global Partner Seller (GPS) will manage an existing revenue and customer base as well as generate new business sales revenue through partners across the globe. This will be achieved by territory planning, account planning, forecasting, using business development techniques and field-based sales activities within the assigned territory and engaging with the ServiceNow ecosystem to ensure success in generating net new revenue opportunities and effective management and closure of sales opportunities.

What do you get to do in this role:

  • Achieve sales quotas for allocated partner Account on a quarterly and annual basis.
  • A deep understanding of the partner go to market strategy (GTM).
  • Develop a sales strategy for co-create opportunities displaying incumbent technologies or developing new solutions.
  • Relationship management to align the named partner sales teams and ServiceNow field teams.
  • Prospect qualification, development and execution of new sales opportunities and ongoing revenue streams
  • Tailoring the ServiceNow value proposition to partner prospects based on in-depth research of specific business conditions and drivers.
  • Pipeline management, sales process management including effective forecasting and opportunity closure.
  • Arranging and conducting initial product demonstrations and presentations that are tailored to the prospect and focusing on their business drivers and use cases.
  • Ongoing account management to ensure customer satisfaction and to drive additional revenue streams.
  • Being the trusted advisor to the partner by understanding their existing and future road map to drive the ServiceNow solution within individual organizations and the marketplace.
  • Building and maintaining relationships with key executives and decision makers.
  • Educate ServiceNow field AEs on differentiation of partnership so they can provide more informed decisions to customers.
  • Building and maintaining relationships with key executives and decision makers.

Qualifications

In order to be successful in this role, we need someone who has:

  • 3-5 years demonstrable track record of achieving and exceeding sales targets.
  • New business sales focus.
  • Previous sales experience gained within software sales organization managing multi-million dollar deals.
  • Demonstrable track record of displacing complex or legacy software.
  • Previous SaaS sales experience highly desirable.
  • Commercially astute, experience in developing business case and ROI together with partner ’s personnel.
  • Ability to understand the “bigger picture” and the business drivers.
  • Ability to articulate the value of solutions to partner and to leverage this to drive maximum revenue opportunity.
  • Ability to build strong relationships at all levels of both partner organizations including C- level and internally across the business.
  • Degree educated or equivalent.
  • Business English language.

For positions in Washington (outside of the Seattle metro/Kirkland areas), we offer a base pay of $72,350 - $112,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Seattle metro/Kirkland areas, there is a pay enhancement for positions located in those geographical areas; please contact your recruiter for additional information.

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ServiceNow is hiring a Remote Solution Consulting Manager - Healthcare and Life Sciences

Job Description

What you get to do in this role:

The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow. We are hiring a Solution Consulting Manager to lead a pre-sales Solution Consultants team focused on Employee Workflows supporting the nationwide Healthcare and Life Sciences business.

The Solution Consulting Manager is responsible for individual SC career planning and development, team development and hiring according to the dynamic needs of the sales organization, and other administrative duties relative to team management. In addition to these responsibilities, the SC Manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing, and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the SC Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support.

What you get to do in this role:

  • Understand the needs of the regional Employee Workflows sales organization, and develop plans to ensure outstanding support of those needs
  • Develop team members according to the demands of the business and according to their individual professional goals
  • Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
  • Work with regional sales director to prioritize regional Solution Consulting efforts
  • Assign resources to support pipeline generation, sales opportunities and consistently evaluate progress against goals
  • Develop and deploy team training curriculums to meet the changing demands of the sales organization
  • Evaluate and coach team members regularly through analysis of direct observation, peer feedback, and sales feedback
  • Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
  • Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, etc.

Qualifications

To be successful in this role you have:

  • Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow
  • Healthcare and Life Sciences industry experience preferred
  • Thought leadership in methods and techniques for story telling with software
  • Ability to coach and develop early-in-career as well as senior individual contributors
  • Able to lead people, process and systems development
  • Gain and build relationship and trust quickly inside and outside of the SC organization
  • Leader who is strategically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed.
  • Strong understanding of ServiceNow sales and engagement process and business value
  • Ability to clearly articulate the power and value of the ServiceNow platform

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ServiceNow is hiring a Remote Sr Manager, Sustainable Infrastructure & Transportation

Job Description

To propel our next phase of growth, ServiceNow is further investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform.

The company is looking for a Sr Manager Sustainable Infrastructure who is an expert in infrastructure end to end -- city management, transportation, ports, water, energy and environment. Must understand the most pressing mission challenges, and the capabilities required to address. The position will be high visibility within ServiceNow and across the client and partner ecosystem, and will create an opportunity to support accelerated sales results.

You understand core Infrastructure and Transportation business processes and the surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform Infrastructure and Transportation and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:   

  • Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer’s key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.
  • Identify key customer business imperatives to ServiceNow capabilities; Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.
  • Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy.
  • Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events.  Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market.
  • Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally.
  • Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each.
  • Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative).
  • Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.
  • Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies.
  • Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector.
  • Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions.
  • Create and lead of global Center of Excellence on public safety.
  • Integrate, curate, and share use cases globally related to public safety.
  • Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy.
  • Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges.

Qualifications

To be successful in this role you have:

  • Minimum 12+ years of related work experience OR advanced degree with 10+ years’ experience, including at least 7 years in technical roles in or selling to the public safety or emergency response sector.
  • Experience working with the ServiceNow Platform with ServiceNow customers, and in-depth understanding of the ServiceNow architecture and platform.
  • Experience working with sales, marketing, and product teams with the ability to work as an extended part of the account teams.
  • Ability to provide expertise and work with internal ServiceNow product teams.
  • Interact at multiple levels within a customer account (Line of Business personas within emergency services professionals, departmental managers, and elected/appointed officials.)
  • Ability to travel up to 25% of the time.
  • Instant customer credibility with a record of building customer relationships.

 

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ServiceNow is hiring a Remote Snr Business Strategy Manager, Revenue & Tax Modernization

Job Description

Snr Business Strategy Manager, Revenue & Tax Modernization

To propel our next phase of growth, ServiceNow is aggressively investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform.

The company is looking for a Head of Revenue & Tax Modernization who is an expert in the customs, tax and revenue life cycle, the most pressing mission challenges, and the capabilities required to address.   The position will be high visibility within ServiceNow and our across the client and partner ecosystem, and will create an opportunity to support accelerated sales results.

You understand core Customs, Revenue and Tax business processes and the surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform national security and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps.

What you get to do in this role:

· Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer’s key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.

· Identify key customer business imperatives to ServiceNow capabilities; Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.

· Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy.

· Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events. Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market.

· Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally.

· Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each.

· Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative).

· Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.

· Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies.

· Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector.

· Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions.

· Create and lead a global Center of Excellence on Revenue & Tax Modernization.

· Integrate, curate, and share use cases globally related to Customs, Revenue and Tax.

· Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy.

· Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges.

Qualifications

To be successful in this role you have:

· Minimum 12+ years of related work experience OR advanced degree with 10+ years’ experience, including at least 7 years in technical roles in or selling to the Revenue & Tax client set.

· Experience working with sales, marketing, and product teams with the ability to work as an extended part of the account teams.

· Ability to provide expertise and work with internal ServiceNow product teams.

· Interact at multiple levels within a customer account (Line of Business personas within emergency services professionals, departmental managers, and elected/appointed officials.)

· Ability to travel up to 25% of the time.

· Instant customer credibility with a record of building customer relationships.

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ServiceNow is hiring a Remote Business Product Manager, Legal Operations

Job Description

Business Product Manager, Legal Operations

Job Overview:  This role reports to the Director of Legal Operations.  Oversees and optimizes legal processes and systems to enhance efficiency, cost-effectiveness, and performance. Collaborates closely with legal team, executives, and cross-functional departments to remove barriers to execution and improve productivity.  Initially, the role will focus on an in-flight program of strategic importance for ServiceNow, involving teams across Sales, Operations, Digital Technology, Finance and Legal. 

What you get to do in this role:

Ensure the Contract Lifecycle Management (CLM) system is part of a successful transformation of how we quote, sell and execute contracts.  You will do this by:

  • Leading critical strategic projects; working cross-functionally to structure problems, develop hypotheses, conduct analyses, and drive actionable recommendations and results
  • Leading the end-to-end lifecycle of a project, from strategy to operationalization to execution to results including defining use cases, gathering business requirements, documenting current-state and future-state processes, and conducting gap-analysis
  • Driving business value performance management including defining, tracking, and reporting OKRs and uncovering areas to drive performance improvements and accelerate execution
  • Leading feature/requirements prioritization
  • Driving stakeholder alignment including the preparation of Governance meeting content for Roadmap and requirements review and approval
  • Managing team of Business Product Owners responsible for designing, deploying and maintaining our CLM system
  • Supporting Organizational Change Management (OCM) activities, including enablement strategy development, creation of enablement materials and delivering training
  • Supporting testing activities by scripting UAT tests, organizing testers, and participating in test execution

Qualifications

In order to be successful in this role, we need someone who has:

  • 5+ years experience with Legal Operations, Contracts, Quote-to-Cash value chain or similar role
  • Knowledge of Legal processes especially in the context of alignment with Sales processes
  • Experience building, launching and maintaining a CLM system for Enterprise-wide usage a plus
  • Exceptional self-starter skills with ability to thrive and multitask in fast-paced ambiguous environments
  • Ability to influence at all levels across the organization including key leaders and stakeholders to deliver product and customer outcomes
  • Sharp analytical and problem-solving skills, including the ability to assess business and technology landscape for potential challenges and opportunities
  • Outstanding verbal and written communication skills
  • Excellent collaboration skills
  • Pride in their work’s integrity, quality, timeliness, and accuracy
  • Strong knowledge of Agile principles and experience working in a Scaled Agile (SAFe) implementation
  • Working knowledge of Project Management Fundamentals and Lean Six Sigma methodology
For positions in the Bay Area, we offer a base pay of $119,300 - $208,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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