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ServiceNow is hiring a Remote Sr. Advisory Presales Solution Consultant - App Engine

Job Description

This position reports to: Senior Manager, AMS Solution Consulting - App Engine

We’re the fastest growing enterprise cloud software platform company in the world above $1 billion. And we believe its great people who will keep us there. We hire carefully, we hire the best, we celebrate our people.  Come join our Sales A-team.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

As a member of our pre-sales team, you will have a major impact on our future success.  Creator Workflows and Custom Application Development on the Now Platform App Engine is a rapidly growing focus area for ServiceNow.  Since the Now Platform is now a leader in 2020 in the Garter Magic Quadrant for Enterprise Low-Code Application Platforms, and Forester's Low-Code Wave, members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

ServiceNow is seeking an Advisory Solution Consultant - App Engine (Creator Workflows) that is a customer facing domain expert, that drives innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role that is well versed in architecting custom solutions to address business problems on the Now Platform (or similar platforms). The role also requires demonstration and prototyping of platform capabilities, and in select cases identifying the specific requirements needed to work with designers and developers to build and present innovative pre-sales solution prototypes to customers.

The Advisory Solution Consultant - App Engine will deliver strategic visions to executive personas at clients on the value of ServiceNow solutions as well.  The candidate must be able to articulate the business value message in front of both technical and non-technical customers. 

You will partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role requires demonstration and prototyping of platform capabilities, and also to identify the specific requirements needed to develop innovative application prototypes for specific customers. The Advisory Solution Consultant - App Engine will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions.

The Advisory Solution Consultant - App Engine will provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements.  This senior role serves as a value consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

 

  • Drive innovative business solutions and digital transformation with our customers
  • Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform
  • Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients
  • Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
  • Develop and enhance application prototypes on the ServiceNow platform both independently, and as the lead architect on a team with expert UI designers and developers 
  • Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform 
  • Conduct architectural and/or technical workshops that may include enablement sessions 
  • Contribute to and help maintain an asset library of applications developed on the platform 
  • Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development 
  • Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform 
  • Contribute to programs that enable Solution Consultants to demonstrate the value of developing applications on the ServiceNow platform 
  • Scope and develop application development Proof of Concepts/prototypes with prospective customers 
  • Be the platform subject matter expert at executive briefings, workshops and marketing events 
  • Document and present technical solutions aligned with our client’s business problems
  • Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform.
  • Provide mentoring to solution consulting peers and other colleagues in the organization
  • Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
  • Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products
  • Presenting at executive briefings and marketing events
  • Work closely with Product Management on upcoming releases and provide feedback from customer interaction
  • Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

Qualifications

Qualifications

In order to be successful in this role, we are seeking someone who has:

  • 7+ years of experience as a solution consultant/architect
  • 5+ years of experience architecting and delivering complex solutions on the Now Platform
  • Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
  • Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
  • Fluency in third party integrations using web services, JDBC, and file-based parsers
  • Functional comprehension of SQL and database concepts
  • Fluency in JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
  • Ability to quickly understand new technology through instruction and self-training
  • Strong people development skills, including coaching and mentoring for technical roles
  • Executive level presence and experience presenting to executive-level audiences
  • Strong written and verbal communication skills
  • Experience with Big Data, IoT and other emerging technologies a plus 

ServiceNow's applications are built on a platform that maximizes development velocity, and minimizes application maintenance with extensive component reuse, less integration, and the judicious use of code. It is a new, extremely efficient, yet very flexible development methodology enabled by our holistic platform. 

Expected Travel:  25-30%

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ServiceNow is hiring a Remote Senior Staff Technical Product Manager - Gen AI

Job Description

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

In this high impact role, you will have the opportunity to showcase your strategic thinking and thought leadership, customer engagement & story telling skills, while also driving day to day execution and innovation excellence.

This opportunity is part of our Digital Customer Experience Group within Digital Technology. You will be responsible to drive Product strategy, roadmap, and delivery across a suite of high impact Gen AI related products. As part of Digital Technology – you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products works for us internally and delivers value as it gets in hands of our customers.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

What you get to do in this role:   

Execute on our vision that every user has an Gen AI-powered assistant to help do their work.

· Product strategy and vision – develop and articulate a clear product strategy for our AI products. Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs

· Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of products. Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.

· Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases. Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.

· Market Analysis and Competitive Intelligence - Stay abreast of industry trends, market dynamics, and competitive landscape related to products. Conduct regular market analysis and gather intelligence to inform product strategy and positioning.

· Stakeholder engagement - Engage with stakeholders to understand their needs, pain points, and feedback related to products. Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions.

· Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes

· Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders

· Anticipate and aggressively remove obstacles that slow down or prevent product teams from delivering on outcomes

Qualifications

To be successful in this role you have:

 

12 years minimum Product Manager experience required.

· Bachelor's degree in a relevant field; MBA or advanced degree is a plus.

· Minimum of 3 years AI product leader experience.

· Chat Bot experience is highly desirable.

· Proven experience in product management leadership roles, with a focus on AI products.

· Strong leadership and team management skills.

· Knowledge of and exposure to the latest in Generative AI landscape

· Excellent strategic thinking and decision-making abilities.

· Exceptional communication and interpersonal skills.

· Proven track record of successfully bringing products to market and driving product growth.

· Ability to work in a fast paced, dynamic, and fun team environment

· Team player attitude and willingness to work across the organization and company

· Strategic thinking and ability to influence stakeholders

· Prior experience with ServiceNow products and/or processes

· Proven results from establishing and optimizing software engineering processes for different organizations/environments

· Experience in a start-up environment is beneficial

#Productjobs

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ServiceNow is hiring a Remote Territory Partner Seller - SLED (West)

Job Description

As a Regional Partner Manager, you will help support our transformational vision: 'Partner Success' is synonymous with 'Customer Success' in accelerating Digital Transformation and predictable outcomes for our partners.

The Regional Partner Manager is aligned to a focused Federal territory to lead Co-sell/Co-delivery and "Sourced" NNACV. You will produce new business in logo accounts, and ensuring our partners help provide successful projects within your territory or region. You will work with Field Sales, Solution Sales specialists, Pre-sales, and the Customer Outcome teams to grow the pipeline.

You will be empowered to develop a joint go-to-market Territory plan featuring ServiceNow enabled service and workflow offerings. Strategies will feature "Sourced and Partner Impacted" NNACV, showcase wins and capacity metrics, and reflect regional Marketing plans and engagement with other ServiceNow sales solutions teams. Success will be measured by achievement of sales quotas for allocated accounts or territory on a quarterly and annual basis.

What you get to do in this role: 

  • Work with ServiceNow partners to produce new business.
  • Ensure our partners help provide successful projects to customers.
  • Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV.
  • Accelerate account growth through joint go-to-market plans in consideration of ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success.
  • Ensure Alliance operational thoughtfulness, consistency and business review governance with ServiceNow and executive partners from regional partners.
  • Develop capacity plans to assure partners are well positioned to sell the value of the Now Platform and to provide successful customer implementations (through proper competencies, certifications, and committed co-delivery plans).
  • Work with Marketing teams on both sides to build joint closed-loop demand generation plans (Partner Prospecting Days, CxO Roundtables and joint events).
  • Ensure the Partner strategy is following Value Selling (i.e., Value Prompter) and Now Value principles.

To be successful in this role you have:

  • Broad-based business and technology expertise with 7+ years in sales or 5+ years in either partner management or consulting
  • Experience driving successful business development activities
  • Experience working with organizations in multiple cities and markets
  • Experience partnering with multiple Sales teams to grow the partner ecosystem in a "win as a team" environment
  • Experience serving as a trusted advisor

Qualifications

To be successful in this role you have:

  • At least 5 years prior experience working with sales, marketing, or Channel and Alliance partnership management.
  • Ability to work in a true 'east-west' operating model with both direct line and dotted line team members
  • Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans.

For positions in Colorado, we offer a base pay of $87k-$96k, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.   Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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ServiceNow is hiring a Remote Senior Problem Manager - Cloud Ops

Job Description

This role is specific to the identification and removal of problems within our customer cloud infrastructure. Senior Problem Managers play an integral part in ServiceNow’s success, and we work closely with Development, Infrastructure Operations, and Customer Support to manage known errors, mitigate impact, and drive remediation. 

What you get to do in this role:

  • Drive root cause investigations
  • Produce professional root cause analysis documentation for customers
  • Ensure the prioritization, planning, and execution of problem resolutions that achieve the best results for the company and our customers
  • Develop and implement evidence-driven process improvement initiatives across the organization
  • Contribute to the design of the Problem Management process, data modeling and reporting, policies, and procedures
  • Provide training, coaching and guidance to internal teams, growing problem management best practices throughout the organization
  • Present to all levels of the organization on infrastructure issues and trends

Qualifications

To be successful in this role you have:

  • 6+ years of experience with Problem Management and the ability to demonstrate an in-depth knowledge of Problem Management processes in a dynamic cloud service environment 
  • Experience supporting Software as a Service (SaaS), Platform as a Service (PaaS) or Infrastructure as a Service (IaaS) 
  • Ability to effectively communicate within a team environment and across organizational levels to include peers, managers, and customers 
  • Outstanding verbal, written and interpersonal skills 
  • Attention to detail and the ability to communicate the right level of detail to the right audience 
  • Ability to work independently or to lead a team in a fast-paced environment 
  • Self-starter with strong technical skills and ability to learn new technologies quickly 
  • Ability to lead and contribute to a technical investigation across hardware, networking and internal tooling or a mix as required to determine root cause and preventative measures
  • Have working knowledge and applied skills in ITIL, (preferably ITIL v3)- specifically Change, Incident and Problem Management 
  • Ability to query data and generate reports using one of a variety of tools, including SQL, Tableau, Microsoft Excel, Python, or similar for data research and analysis tasks 
  • Knowledge of the ServiceNow product 
  • Bachelor’s degree in technical field or related discipline 

GCS-23

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ServiceNow is hiring a Remote Staff Splunk Detection Engineer

Job Description

This role will focus on engineering detections of cyber attacks against the enterprise and supporting a world class incident response team. . An engineering mindset will be required to deliver high quality solutions for our internal security operations teams. The day-to-day will consist of utilizing Agile processes with a strong bias towards utilizing the ServiceNow platform. Coordinating with several peer teams on development status will be a significant key to success. This person will need a combination of technical development and customer support skills in order to thrive in a hyper collaborative environment.

This is a high visibility role will be critical for scaling threat detection and response functions into next generation.


What you get to do in this role:

  • Build threat detection use cases leveraging threat intelligence and incident response data.
  • Document products and deliver demos to operational teams.  
  • Work directly with security platform engineering teams, platform Development teams, and product managers on requirements and future product roadmaps.
  • Collaborate with other detection engineers and incident responders on new detections.
  • Design and build systems in a variety of public cloud ecosystems.
  • Provide input on future products for a digital transformation cloud company.
  • Work with a data scientist on training novel ML models for detection use cases. 

Qualifications

  • Overall 8 years of experience in Security Engineering or Security Operations.
  • At least 3 years of experience of writing advanced power user queries in Splunk including creating field extractions with regex. 
  • At least 1 year experience working with public cloud technology SaaS (AWS/Azure/GCP).
  • Bachelor's degree in a technical science or equivalent project/work experience.
  • Familiar with incident response / digital forensics processes.
  • Knowledge of or experience in SOAR (Security Orchestration, Automation and Response) concepts.
  • Experience in or working directly with security operations teams.
  • High degree of interpersonal skills will be required given this role will interact with many teams.
  • Familiar with using the ServiceNow platform is preferred.
  • Open mind for exploring new ideas for automating repetitive manual tasks.

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ServiceNow is hiring a Remote Senior Manager, Inbound Product Management, App Engine

Job Description

At ServiceNow, we are on a mission to redefine the way businesses operate. As a global leader in digital workflow solutions, our vision is to make the world of work better for people. Our App Engine product portfolio is at the heart of this mission, empowering both developers and non-technical users to create transformative applications and workflows easily. We are currently seeking a Senior Manager of Inbound Product Management to spearhead this initiative, driving the evolution and market dominance of our low-code/no-code solutions.  

What you get to do in this role:  

  • Strategize and Lead: Develop and oversee the execution of a comprehensive product strategy and roadmap for our suite of low-code products, ensuring alignment with the company’s strategic goals and market demands. 

  • Collaborate and Influence: Lead cross-functional teams across engineering, design, marketing, sales, and customer success, championing the delivery of innovative product capabilities that elevate user experience and satisfaction. 

  • Understand and Innovate: Engage deeply with our customer base and conduct rigorous market research to inform product development, ensuring our solutions not only meet current needs but also anticipate future trends. 

  • Position and Promote: Work in tandem with outbound product management and marketing to craft compelling go-to-market strategies, positioning, and messaging that resonate with our target audience and clearly articulate the value of our low-code offerings. 

  • Analyze and Outperform: Keep a pulse on the competitive landscape, ensuring our products not only compete but lead in innovation and value. 

  • Evangelize and Represent: Be the face of ServiceNow’s low-code platform to the industry, representing our innovations at events, conferences, and in media engagements. 

  • Cultivate and Inspire: Build and nurture a product team culture that is grounded in innovation and continuous improvement, mentoring team members to excel in their roles and career paths. 

 

Qualifications

To be successful in this role you have:

 

  • Leadership: 10+ years of product management experience, including leadership roles with responsibility for major product lines, preferably in the low-code/no-code or related technology space. 

  • Strategic Vision: Demonstrated ability to develop and implement successful product strategies and visions, with a keen ability to anticipate future technological shifts. 

  • Industry Expertise: Comprehensive understanding of the software development lifecycle, modern development practices, and a forward-looking perspective on low-code/no-code technology evolution. 

  • Cross-functional Influence: Exceptional leadership and interpersonal skills, with a proven track record of inspiring, mobilizing, and aligning cross-functional teams towards shared objectives. 

  • Communication Mastery: Outstanding communication skills, capable of crafting and conveying compelling narratives to stakeholders at all levels, both internally and externally. 

  • Educational Foundation: Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field, from a recognized institution. 

#Productjobs

For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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ServiceNow is hiring a Remote Staff IT Project/Program Mgr

Job Description

Team & Role 

ServiceNow’s Digital Technology (DT) organization leads the digital transformation of ServiceNow’s business functions. The Strategy Realization Office (SRO) organization supports this transformation by providing Program Management services. 

We are looking for an individual to join us as a Program Manager on the SRO team, where you will play a key role in planning and implementing complex, cross functional DT programs that directly support ServiceNow’s corporate priorities in the Developer Experience and Now on Now portfolios. You will get to work with amazing global talent, leverage ServiceNow’s great Agile products and take pride in being part of delivering excellent outcomes. 

What you get to do in this role: 

  • Partner with Business, Product, and Engineering teams on large, complex cross functional programs, and drive them from original concept through final implementation. 

  • Work closely with product leaders to transform their vision to roadmaps powered by ServiceNow toolset. 

  • Program leadership role to establish Product in-take process, prioritization, OKR alignment, milestones, deliverables, and success criteria for your programs ultimately ensuring value realization. 

  • Manage program risks, issues and dependencies and escalate impediments to meet program objectives. 

  • Provide transparent and forthright communications on your programs to stakeholders, sponsors. Simplify complex issues into a crisp, actionable executive-level status. 

  • Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with data driven predictability. 

  • Organize and facilitate cross functional meetings and workshops to align teams on business requirements, solutions, and delivery plans. Publish notes, actions and follow through to completion. 

  • Create and maintain process documentation where needed to promote best practices and leverage lessons learned. 

  • Define governance models, operating models for the programs being managed. Socialize and operationalize these models for successful execution. 

  • Act as a Scrum Master on one or more teams ensuring alignment with established Agile and Scaled Agile processes. 

  • Deliver hands-on coaching of individual Scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc. 

Qualifications

To be successful in this role you have: 

  • 8+ years of experience as a Program Manager and Scrum Master in an enterprise software company. 

  • At least 5 years dedicated to managing enterprise level software application development programs. 

  • Experience managing complex IT programs that delivered applications used by internal or external users. 

  • Ability to dive into extremely complex, vague, and cross functional environments and map teams to plans. 

  • Hands on experience using Agile tools. Knowledge of ServiceNow Agile products is a plus. 

  • Strong facilitation, communication and influencing skills. 

  • Strong decision driving skills based on data and business benefit. 

  • Lean program management, continuous learning, adaptation, and improvement. 

  • Must enjoy working in a highly collaborative, matrixed environment. 

  • High energy, self-starter with aptitude for learning new technologies and ability to promote transformational change. 

  • Comfortable presenting operating & governance models, program plans, status etc. to large audiences and senior executives in person, virtual, and via webinars. 

  • Thrive in ambiguity with proven track record of out of the box problem solving skills. 

  • Lead from the front with a willingness to take on tasks that sometimes would fall outside of their scope to get the job done. 

  • Preferred – experience on projects and programs involving CI/CD automation, DORA metrics, developer productivity and Generative AI capabilities.  

  • Preferred – experience in organizing change adoption activities like trainings, and communications.  

  • Preferred - Engineering or Product management background (in addition to strong program management experience) 

  • Soft skills - Stakeholder management, Adaptability & Flexibility  

 

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ServiceNow is hiring a Remote Senior Staff Technical Product Manager - Adobe CX

Job Description

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

Summary: The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Technical Product Manager at ServiceNow, you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience.

Does your resume show years of building consumer-grade experiences? Can you talk in technical depth about some (or all) of these capabilities? Personalization, Gen AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. Is your experience area not listed? Apply anyway and tell us why your skills & experience will delight our users and scale us for future success.

While being technical & experienced in building consumer-grade experiences is highly admired, this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset.

Careful consideration will be given to applicants who are ServiceNow certified #RiseUp @ learning.servicenow.com

What you get to do in this role:   

  • Discover
    • Take ownership of critical business functions or market segment features and experiences.
    • Engage with internal stakeholders (such as other PMs, architecture, operations, business development, sales, marketing, and customer success teams) and customers to understand requirements and business needs.
    • Collaborate with the UX team to create solution variants and conduct user research, market research, and competitive analysis to create a best-in-class solution on the ServiceNow platform.
  • Build
    •  Determine technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed. Define technical requirements and work with engineering on scope.
    • Effectively work with our internal product teams to ensure that our products, APIs, and user experiences can be used to enable the required use cases and scenarios across the spectrum of products.
    • Partner with microservices product teams to align priorities and roadmaps with application experience product teams.
    • Manage the delivery of digital experiences in ServiceNow CX/EX, identifying microservices dependencies for scalability.
  • Launch
    • Manage product delivery from POC to ongoing releases, resolve technical issues, and meet committed timelines organization-wide.
    • Define product performance and effectiveness metrics.
    • Coordinate solutions across multiple technical teams and ensure committed product delivery timelines are achieved across the organization, including but not limited to engineering.
  • Iterate
    • Frequently check product performance and iterate on features to achieve the necessary business objectives.
    • Help resolve technical blocking issues.
    • Develop and maintain relationships with key decision-makers across the organization.

Deliverables:

  • Product definition and functional specifications for Application features, Application APIs, and Application experiences
  • KPIs/metrics - Functional and Technical
  • Product hypotheses and experimentation strategy
  • Use cases and user stories.
  • Pitch presentations and shareable one-pagers
  • Acceptance Criteria for products and features
  • Functional documentation and adoption strategy

Qualifications

To be successful in this role you have:

  • 12 years minimum Product Manager experience required.
  • Adobe AEM Experience
    • Hands-on experience with AEM components, templates, workflows, and other core functionalities.
    • Proven and demoable  track record of projects built in AEM stack
  • AEM Skills
    • Proficiency in AEM development tools including Adobe Experience Manger Sites and Adobe Experience Manger Assets.
    • Strong understanding of AEM development best practices including component development, sling models, HTL/Sightly, and OSGI bundles
  • Frontend technologies
    • Knowledge of frontend technologies such as HTML, CSS, JavaScript, and AJAX, with the ability to integrate frontend code with AEM
  • Integration and Customization
    • Experience integrating AEM with third-party systems and services using APIs, web services, and other integration methods.
    • Ability to customize AEM functionality through the development of custom components, workflows, and servlets.
  • Quality and Testing
    • Proficient in testing AEM applications and components, including unit testing, integration testing, and user acceptance testing.
    • Familiarity with AEM testing frameworks and tools, such as JUnit, Mockito, and AEM Mocks.
  • Continuous learning and growth
    • Commitment to staying updated with the latest developments in AEM and related technologies, including attending training sessions, webinars, and conferences.
    • Willingness to learn and adapt to new tools, methodologies, and best practices in the field of web content management and digital experience platforms.

 #Productjobs

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ServiceNow is hiring a Remote Partner Success Manager- Manufacturing

Job Description

What you get to do in this role:

  • In this US-based global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful Manufacturing Industry Practices
  • Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.
  • Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement these ServiceNow products/solutions.
  • Work closely and collaboratively with the Global Partner and Channels (GPC) Organization’s partner management teams in each geography to ensure visibility into which partners are actively working on Manufacturing opportunities/engagements.
  • Enhance the existing quality metrics to ensure there is a comprehensive set of KPI’s aligned to measure implementation quality across partner-led Manufacturing implementations globally.
  • Work with partners to develop their ServiceNow Manufacturing practices and provide Alliance teams with insight into Partners who have validated Practices.
  • Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area.
  • Support escalations related to partner led implementations and drive remediation.
  • Be recognized as a thought leader by the business unit, sales teams, and partner organizations.
  • Present Executive level insights on Manufacturing implementations and related Practices

Qualifications

To be successful in this role you should have:

  • 10+ years’ work experience with some specific experience managing or developing sales and delivery Practices either as a Partner or software vendor.
  • A background working in the Manufacturing industry with domain expertise and an understanding of relevant business use cases is highly preferred. 
  • Demonstrable experience in building or being part of the leadership of a delivery Practice, with an understanding of the key components of a successful Practice.
  • Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
  • Be a strategic thinker, who is execution oriented; ideally have experience driving cross-functional programs or processes.
  • Ability to build long-term strategic, trusting relationships and work collaboratively with partner execs and GPC leaders across the ecosystem.
  • Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
  • Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
  • Strong team player and independent thinker
  • Willing to travel at least 50%.

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ServiceNow is hiring a Remote Senior Staff Security Product Strategist

Job Description

About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.   

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.   

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.   

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

 

ServiceNow is looking for a Senior Staff Security Product Strategist with a deep and broad understanding of security operations solutions. This person should have current knowledge of ServiceNow’s security and risk products and the ability to concisely compare the value and effectiveness of each solution across security domains. It is imperative that our Security Product Strategist is forward-looking, to stay attuned with industry innovation for an always up to date command of the industry landscape and insight for creating better together workflows across products. 

The Senior Staff Security Product Strategist will draw from their career experience of security operations at scale to provide tailored guidance on the best solution for a particular set of challenges or priorities. Familiarity with the ServiceNow product is a must, and expert-level knowledge and experience would be an asset. 

This critical role will create and lead key enabler functions for the ServiceNow Security Organization, helping to adopt more use cases and optimize existing workflows in the ServiceNow platform.  Day-to Day collaboration with direct reports of the CISO leadership team and business leaders with direct accountability of adopting and managing our security product portfolio. 

 

What you get to do in this role: 

  • Support ServiceNow in the effective use of our own ServiceNow security products.  

  • Assess existing security products, their effectiveness and use.  Scope includes Vulnerability Management, Security Incident Response, GRC, Vendor Risk and more. 

  • Influence and provide input to the security and platform security business units roadmaps for core products, integrations, and security ecosystems. 

  • Assist in developing, building, and delivering the Now-on-Now (use of ServiceNow at ServiceNow) security narrative for ServiceNow to customers. 

  • Influence and consult with teams across ServiceNow that are using security-related products, such as Integrated Risk Management (GRC). 

  • Understand and keep up to date on the security product landscape, competing and complementing products. 

  • Collaborate with key customers who have deployed ServiceNow security products – success stories, failures, etc. 

  • Define a portfolio of change and a roadmap for it. Engage and influence cross-organizationally (including business leaders) to ensure the portfolio will deliver agreed business objectives. 

Qualifications

To be successful in this role, we are looking for someone that: 

  • Is passionate about ServiceNow products, especially our security and risk products and brings demonstratable experience of ServiceNow products. 

  • Strong understanding of security operations and governance risk and compliance 

  • Has considerable experience in security operations at large organizations (at scale). 

  • Is skilled in modern public cloud (Azure, AWS, GCP, etc) use and service offerings. 

  • Can understand and explain complex technical concepts to technical and non-technical audiences. 

  • Is proficient in planning (using Agile and SAFe frameworks), communication and presentation skills, and the capability to listen and influence. 

  • Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization. 

  • Is a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions. 

  • Is in constant quest of learning and applies that to tools, technologies, and processes. 

  • A Bachelors college degree or equivalent industry experience is required. 

 

#DTjobs  

#SecurityJobs 

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ServiceNow is hiring a Remote Advisory Solution Consultant - Federal

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Advisory Solution Consultant- Federal is a technical Pre-Sales consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

  • 7+ years of pre-sales solution consulting or sales engineering experience
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Travel, as necessary

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ServiceNow is hiring a Remote Director, Outbound Product Management - TMT

Job Description

This role is part of our Customer and Industry Workflows product organization. Our industry products for the TMT industry have been growing rapidly. This is an opportunity to lead the charge for a market transformational category within a best of breed, enterprise SaaS company. This role reports to the Head of Outbound Product Management for TMT, and will play a key role in leading the expansion of the largest industry market category of TMT products.

As a Director, Outbound Product Management, TMT Industry this role will play a critical role in leading our enablement efforts for customers and partners, pricing and packaging of new products and serving as the eyes and ears of the products in the market. At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g. engineering. marketing, sales, solution consulting, risk, sales operations etc) so this role will have a seat at every table.  

  • Own GTM, sales, solution consulting and partner enablement for our Technology industry products
  • Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market penetration for new products
  • Support Sales in hitting targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc.
  • Drive significant thought leadership in the market leveraging conferences, analysts, PR, AR etc
  • Drive key technology partnerships / alliances in service of executing product roadmap
  • Serve as a conduit for customers to share their feedback on our products by running both customer and partner product advisory councils.

Qualifications

To be successful in this role you have:

  • A minimum 10 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar role.
  • Knowledge / experience in the Technology industry domain is a “must have”. Knowledge and experience in service management, lead to cash processes and service operations management is a “highly desirable”.
  • Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation.
  • Strong bias towards action, and a sense of urgency to “win” in the market
  • Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.
  • Outstanding written and oral communication skills.
For positions in the Bay Area, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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4d

Partner Program Manager

ServiceNowSanta Clara, California, Remote

ServiceNow is hiring a Remote Partner Program Manager

Job Description

What you get to do in this role:   

  • Support in driving adoption and socialization of the Partner Programs strategy and roadmap with key stakeholders
  • Support in internal and external program inquiries
  • Support in creating/updating program guide, incentive guide, and other program documentation
  • Define, evolve, and manage our Reseller Partner Program
  • Work cross-functionally with internal stakeholders and outside vendors to support the program launch.
  • Collaborate with partner management and enablement to ensure adoption and understanding.
  • Create a governance process that will ensure end-to-end process compliance and ROI tracking.
  • Help create tracking and analytics dashboards to manage and report program success to leadership.
  • Help track and enhance KPIs and success metrics of new partner programs and incentive programs
  • Drive adoption and escalation support from various internal and external stakeholders
  • Drive Interlock with Partner Marketing, Finance, Accounting, and the Partnerships and Channels Org.
  • Provide support in internal and external partner-facing meetings
  • Support partner program annual and ad-hoc policy updates which incorporate cross-functional input and objectives
  • Identify needed enhancements and capabilities to help drive partners' adoption and growth
  • Support in conversations with senior Global Partnerships and Channels (GPC) and other cross-functional leaders to define program strategy and measurable benefits and KPIs
  • Engage and collaborate with all stakeholders, including internal teams' Go-To-Market, Enablement, Marketing, Legal, Finance, Operations, IT, and participant partners
  • Support in partner program messaging to partners as necessary and required

Qualifications

In order to qualify for and be successful in this role, you should have:

  • Bachelor’s degree or equivalent practical experience
  • 6-8 years experience working in a partner organization in a program management/enablement / support role
  • Understanding of business strategy related to sales and co-sell with partners
  • Excellent communication and influencing skills, problem-solving, conflict resolution management, active listening, time management, and interpersonal skills
  • Experience in working with partner ecosystems, including account and product management teams
  • Strong and collaborative people skills with a win as a team attitude
  • High energy level and a “can do” attitude
  • Effective time manager, capable of delivering/executing on the tactics on multiple projects on time
  • Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
  • Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large organization
  • Working with partners from a partner field or sales field role is a plus

Education

  • Bachelor’s degree or equivalent practical experience
  • 6+ years’ experience working in a partner organization in a program management / enablement / support role

For positions in California (outside of the Bay Area), we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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4d

Client Director (HLS)

ServiceNowWaltham, Massachusetts, Remote

ServiceNow is hiring a Remote Client Director (HLS)

Job Description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

  • Provide strategic leadership to clients
  • Be the relationship manager between customers and ServiceNow
  • Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
  • Manage all Executive relationships between ServiceNow and assigned clients
  • Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
  • Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
  • Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
  • Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

  • 7+ years of experience in client management, and aligning account strategies to revenue opportunities
  • 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
  • Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
  • Experience achieving sales targets
  • Experience leading virtual or matrixed teams
  • Ability to understand broad, macro-level business IT needs for a prospective client
  • Travel up to 50% (depending on geography/region)

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4d

Staff Design Program Manager

ServiceNowSan Diego, California, Remote

ServiceNow is hiring a Remote Staff Design Program Manager

Job Description

Location: Open to San Diego, Santa Clara, or Remote

Team & Role: 
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
 
We are Experience advocates responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. We are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion, and creating efficiencies in the research, design, and product content processes.

Learn more about our Experience team here.

What you get to do in this role: 

  • Operate with a high degree of autonomy, seek to address organizational opportunities, and effect change within our Experience Team and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions, and monitor effectiveness. 
  • You’ll implement scalable processes or solutions to effectively plan and manage multiple UX projects to meet our objectives.
  • Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.
  • Identify connections and reconcile possible collisions between different product offerings, features, and platforms.
  • Ensure transparency, alignment, and clear communication of program status and overall resourcing across the portfolio to key product development stakeholders.

Qualifications

Preferred Qualifications: 

  • 8+ years of project/program management experience in mid/large size companies, ideally on a product design or experience team.
  • Leads challenging, innovative, and productive conversations to solve critical challenges in both strategic and tactical circumstances.
  • Models change agent behavior by coaching others to solicit buy-in, promote, and communicate new scalable solutions to improve execution processes across our organization and beyond.
  • Educates cross-functional peers about their discipline and advocates for its value.
  • Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.   

Basic Qualifications: 

  • BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
  • Experience working on and managing large projects or programs with cross-functional teams.
  • Deliver solutions and strategies while mitigating or removing obstacles.
  • Experience utilizing software to keep projects organized, track metrics, and report on progress.

For positions in the Bay Area, we offer a base pay of $158,500 - $206,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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ServiceNow is hiring a Remote Senior Staff Vulnerability Management Security Engineer

Job Description

About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.   

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.   

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.   

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

  

Please Note: This position will include supporting our US Federal customers. 

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test.  

Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

 

What you get to do in this role: 

  • Assess security risk and impact of issues pertaining to ServiceNow 

  • System Scanning and Vulnerability Management 

  • Partner with stakeholders to provide triage and remediation recommendations 

  • Partner with compliance teams to ensure appropriate level of risk management 

Qualifications

 

To be successful in this role you have: 

  • US Citizenship is Required. Must be eligible for a Public Trust Position (PTP) to support US regulated environments. 

  • Extensive experience and proficiency with Python, C++, JavaScript, or Java  

  • Minimum of 10 years relevant experience, including Vulnerability Management for Corporate and/or Cloud Systems 

  • Extensive experience with Vulnerability Management Scanning Tools (e.g., Tenable, Qualys, Rapid7, Wiz, etc.) 

  • Understanding and experience with Federal, PCI Compliance and Security Frameworks 

  • Familiarity with Container Solutions (e.g., Docker, Kubernetes, etc.) 

  • Extensive experience with Infrastructure, Cloud, and Risk Assessment 

  • Fundamental understanding of Systems and Network Engineering 

  • Deep understanding of Network Communications OSI 

  • An analytical mind for problem solving, abstract thought, and defensive security tactics 

  • Strong interpersonal skills (written and oral communication) 

  • Experience with remote collaboration 

  • Ability to articulate complex issues to executives and customers 

  • Familiarity with ServiceNow Platform and Agile Methodologies 

  • Adaptable to evolving situations. 

  • Masters degree in Computer Science or equivalent experience 

#DTjobs  

#SecurityJobs 

 

For positions in California (outside of the Bay Area), we offer a base pay of: $163,000 to $285,200<<ENTER PAY RANGE HERE>>, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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ServiceNow is hiring a Remote Advisory Solution Consultant - Manufacturing

Job Description

As a member of our Solution Consulting team (Manufacturing vertical), you will have a major impact on our future success by supporting Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

  • 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Travel, as necessary
  • Manufacturing industry experience a plus

 

FD21

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11d

Staff Inbound Product Manager - AI/SDK

ServiceNowSanta Clara, California, Remote
B2BDesignUX

ServiceNow is hiring a Remote Staff Inbound Product Manager - AI/SDK

Job Description

We are seeking an experienced Senior Principal Inbound Product Manager to lead the development of an  SDK for Now Assist, ServiceNow's Generative AI offering. This role is pivotal in driving the evolution and adoption of our Generative AI platform, enabling developers and non-technical users alike to build applications and workflows leveraging Generative AI. You will be at the forefront of applying state-of-the-art language models to Service Management use cases.

 

What you get to do in this role: 

  • Define and execute the product strategy and roadmap for our Now Assist SDK, ensuring it meets the needs of our customers. 
  • Work closely with engineering, design, UX research, and customer success teams to deliver compelling product capabilities that enhance developer productivity.
  • Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.
  • Be a full-stack expert on the Generative AI application stack, with exposure to topics ranging from orchestration, AI output evaluation, experimentation, retriever architectures, trust, and governance to conversational platforms.
  • Analyze competitive offerings to ensure our SDK remains competitive and innovative. 
  • Act as an evangelist for the Now Assist SDK product, representing ServiceNow at industry events, conferences, and with the media. 
  • Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity. 

 

Qualifications

To be successful in this role you have:

  • 8+ years of software product management experience
  • Strong prioritization skills and the discipline to focus on high impact activities
  • Servicenow Platform experience or Product Management experience SDK B2B
  • Software Engineering background
  • AI experience would be ideal for this role
  • Ability to serve as a team lead and coach employees at lower levels

 

FD21

For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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ServiceNow is hiring a Remote Sr Staff Outbound Product Manager (Asset Management)

Job Description

TEAM

Help shape the future of asset management. Join the product team that launched two of the fastest growing solutions in ServiceNow history. We’re disruptive. We work hard, but try not to take ourselves too seriously. We are highly adaptable, seek to learn from our customers and are constantly evolving. We are passionate about our asset management solutions, and we live to help our customers get to value as efficiently as possible. We have high expectations and a career at ServiceNow means challenging ourselves to always be better with a growth mindset.

ROLE

The Outbound Product Manager resides within the Asset Management Business Unit. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with Analysts, Sales, Marketing, Customer Outcomes, and Partners.

If you are passionate about product strategy, customers, and enjoy developing solutions that enable customers to advance their asset management maturity, this role is for you!

WHAT YOU GET TO DO IN THIS ROLE:

Drive Adoption and Leading Practices: Build leading practices, adoption frame works and governance models to accelerate customer journey to value.  Develop telemetry, content and real-world guidance to customers and partners on: IT Asset Management (ITAM), Software Asset Management (SAM), SaaS Management, Cloud Cost Management (or FinOps), Hardware Asset Management (HAM), Enterprise Asset Management (EAM).

Be the Voice of the Customer: Build relationships with customers through early adopter programs, executive briefings, understand their business goals, pain-points and vision. Demo and present at conferences, user groups and customer workshops. Champion the voice of the customer to the rest of product management, sales and marketing organization to influence strategic direction of the business and product roadmap.

Develop Product Strategy: Evaluate competitive and market data to develop a point of view on product priorities and capabilities. Brief analysts and technology partners to communicate comprehensive understanding of the product’s market position and opportunities.

Drive Go to Market Activities: Work cross functionally with marketing, sales and the rest of the go-to-market team to define and execute release delivery plans. Evangelize core positioning and messaging for the product and seek to capture customer value stories.

Create and Grow Partnerships: Explore and support workstreams with technology partners providing solutions which solve unique asset management problems for customers. Help develop new technology partner and alliance relationships that align well with product strategy.

Qualifications

To be successful in this role you have:

  • 5+ years of product management, consulting, or analyst experience in IT asset management. An asset management practitioner with a demonstrated passion for growing and evolving their field should also apply.
  • Experience with one or more areas--IT Asset Management (ITAM), Software Asset Management (SAM), SaaS Management, Cloud Cost Management (or FinOps), Hardware Asset Management (HAM), Enterprise Asset Management (EAM).
  • Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with partners and customers.
  • Demonstrated past experience defining paths to market for new products, applications or features as well as the successful execution of that adoption strategy.
  • Experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, help guides, and how to videos.
  • Proven ability to influence cross-functional teams without formal authority.
  • Have demonstrated the ability to solve complex problems.
  • Be willing to travel up to 10% of the year to industry conferences or customer executive briefings

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11d

Senior Systems Engineer, Cloud Infrastructure

ServiceNowKirkland, Washington, Remote
agileterraformansibleazurerubyjavalinuxpythonAWS

ServiceNow is hiring a Remote Senior Systems Engineer, Cloud Infrastructure

Job Description

This position reports to Sr. Manager, Systems Engineering Cloud Advancement Team

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

ServiceNow has been serving customers for 17 years and has built a resilient and robust business, with a solid customer base. The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. We are looking for a skilled Systems Engineer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development. This role is available in our Kirkland, Washington, San Diego, California offices, or applicable remote locations.

What you get to do in this role:

  • Support, develop, and maintain software-defined declarative infrastructure, at scale.
  • Support build systems, web services, and automation tools that are thoroughly specified, documented, and testable.
  • Support, review, build orchestration workflows by leveraging features of the ServiceNow platform.
  • Research and implement new open-source and commercial tools, technologies, and methodologies.
  • Collaborate with peer teams who have built world-class networking and orchestration solutions.

Qualifications

To be successful in this role you have:

  • 4+ years of relevant experience
  • Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others’ knowledge. To succeed you will need to investigate and discover on your own, being self-driven and accountable.
  • Is very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Puppet, Ansible, PowerShell, etc.
  • Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, Google Cloud, etc.
  • Is comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby
  • Has a working understanding of related infrastructure concepts such as IP networking, block, and file storage, load-balancers, etc.
  • Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
  • Is an excellent oral and written communicator
  • Has experience working with Agile software development methodologies (Previous SPRINT/SCRUM experience)
  • Has integrity, and honesty and can uphold ServiceNow’s values

While these are not ‘musts’, they are undoubtedly nice-to-have:

  • Full time software development experience
  • Public cloud experience running production services at scale: (Azure, AWS, GCP, etc.)
  • Public cloud experience with on-prem to Hybrid or full Public Cloud native migrations which include: Scoping/planning performance characteristics in the migration to Public Cloud infrastructures (IaaS or IaC)
  • Extensive experience with performance monitoring, performance troubleshooting, and performance reporting of Public Cloud services & infrastructure
  • Public cloud performance bottleneck troubleshooting, debug experience with control plane issues related to the performance of services or infrastructure running in the Public Cloud (Azure, AWS, GCP, etc.)
  • Relevant Azure, AWS or GCP certifications
  • Deep experience with Terraform (any provider, but especially Azure)

GCS-23

 

 

For positions in California (outside of the Bay Area), we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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