What you get to do in this role:
To be successful in this role you should have:
See more jobs at ServiceNow
Role:
We are seeking a Senior Product Marketing Manager who is craving to be part of a fast-growing company AND a best place to work company. We are seeking someone that will thrive as an individual contributor on our talented product and solutions marketing team, while being able to guide junior team members. This ideal candidate will have a proven track record in being able to work across marketing disciplines and cross functionally. This role will be responsible for the development and execution of marketing strategies, product positioning and messaging, marketing content for product launches, events and sales enablement and go-to-market plans for our generative AI products and solutions. Strong communication skills are a must. The ideal candidate will have some familiarity with AI and generative AI.
What you get to do in this role:
To be successful in this role you have:
FD21
See more jobs at ServiceNow
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Customer Workflow Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
To be successful in this role you have:
FD21
See more jobs at ServiceNow
What you get to do in this role:
Preferred Qualifications:
Basic Qualifications:
#UXD
See more jobs at ServiceNow
Sr Business Strategy Manager, Public Health Transformation
Senior Business Strategy Manager, Public Health Transformation
To propel our next phase of growth, ServiceNow is aggressively investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform.
The company is looking for a Head of Public Health Transformation who is an expert in the end to end Public Health lifecycle, the most pressing mission challenges, and the capabilities required to address. The position will be high visibility within ServiceNow and across the client and partner ecosystem, and will create an opportunity to support accelerated sales results.
You understand core Public Health business processes and the surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform Public Health and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps.
What you get to do in this role:
· Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer’s key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.
· Identify key customer business imperatives to ServiceNow capabilities; Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.
· Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy.
· Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events. Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market.
· Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally.
· Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each.
· Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative).
· Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.
· Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies.
· Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector.
· Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions.
· Create and lead a global Center of Excellence on Public Health Transformation.
· Integrate, curate, and share use cases globally related to Public Health.
· Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy.
· Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges.
To be successful in this role you have:
· Minimum 12+ years of related work experience OR advanced degree with 10+ years’ experience, including at least 7 years in technical roles in or selling to the Public Health Transformation client set.
· Experience working with sales, marketing, and product teams with the ability to work as an extended part of the account teams.
· Ability to provide expertise and work with internal ServiceNow product teams.
· Interact at multiple levels within a customer account (Line of Business personas within emergency services professionals, departmental managers, and elected/appointed officials.)
· Ability to travel up to 25% of the time.
· Instant customer credibility with a record of building customer relationships.
See more jobs at ServiceNow
Work matters. It’s where we spend a third of our lives. The workplace of the future is going to be amazing, and we’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
ServiceNow is seeking individuals with an entrepreneurial spirit that are passionate about AI. By joining our America’s team you’ll help define how customers can change how they work using Generative AI, and the latest in discriminative AI solutions from ServiceNow.
Join us and be part of an exciting journey to re-define how the world does work with the latest in AI solutions from ServiceNow.
What You Get to Do in This Role:
See more jobs at ServiceNow
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are redefining markets and changing the perception of Service Management for the enterprise. Our cloud platform allows the procurement organization to engage and empower their employees, freeing themselves to focus on the most strategic matters.
We’re disruptive. ServiceNow is acquiring new procurement service management customers at an incredible pace. To sustain our explosive growth, we are looking for drivers—people who thrive on delivering results and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.
We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well.
As a strategic member of our sales team you will have a major impact on our success. As an Source-to-Pay Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value. Connecting with your audience, establishing credibility, the ability to learn quickly, along with a start-up mentality is essential.
What you get to do in this role:
In order to be successful in this role, we need someone who has:
See more jobs at ServiceNow
Senior Manager, AMS Partner Acceleration Execution Manager
As an AMS Partner Acceleration regional execution lead, you will help support our transformational vision: 'Partner Success' is synonymous with 'Customer Success' in accelerating Digital Transformation and predictable outcomes for our partners.
The Partner Acceleration execution lead is aligned to a focused regional territory to lead Co-sell/Co-delivery and "Sourced" NNACV. You will work with partner manager you will produce new business in logo accounts, and ensure our partners help provide successful projects within your territory or region. You will work with Field Sales, Partner Managers, Solution Sales specialists, Pre-sales, and the Customer Outcome teams to grow the pipeline.
You will be empowered to develop a joint go-to-market Territory plan featuring ServiceNow enabled service and workflow offerings. Strategies will feature "Sourced and Partner Impacted" NNACV, showcase wins and capacity metrics, and reflect regional Marketing plans and engagement with other ServiceNow sales solutions teams. Success will be measured by achievement of sales quotas for allocated accounts or territory on a quarterly and annual basis.
What you get to do in this role:
To be successful in this role you have:
For positions in the Bay Area, we offer a base pay of $132,660 to $218,940, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
See more jobs at ServiceNow
ServiceNow is currently seeking a Senior Program Business Manager in the Global Partnerships and Channels Organization.
The mission of the Global Senior Program Business Manager is to drive ServiceNow Business Units’ investment in our Partner Ecosystem including Consulting and Implementation, Service Providers, Resellers and Build partners.
The leader will be responsible to develop the strategy and design the incentives for our Business Units to leverage in support of partner led growth model. The role also contributes to continuous evolution and enhancements to the overall transformation of our partner programs across the globe.
Priorities and Responsibilities:
In order to qualify for and be successful in this role, you should have:
For positions in the Bay Area, we offer a base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
See more jobs at ServiceNow
What you get to do in this role:
To be successful in this role you have:
JV20
For positions in the Bay Area, we offer a base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
See more jobs at ServiceNow
What you get to do in this role:
To be successful in this role you should have:
See more jobs at ServiceNow
Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth we are hiring a strategic sales & GTM leader to drive growth, scale and consistency.
The BDM – Operational Technology Go-to-Market will spearhead market success for the Technology Workflow Businesses. This role will focus on driving growth strategy, enhancing solution sales capabilities, and orchestrating cross-functional ecosystem efforts to build a robust sales pipeline and capture market opportunities. As a seasoned sales executive, you will apply your expertise to drive business growth in partnership with various cross-functional teams, including sales, specialist sales, product, marketing, partners, and other key stakeholders.
This role offers a unique opportunity to make a substantial impact on the organization's growth and success. The ideal candidate is a proven sales & GTM leader with the ability to collaborate effectively, foster relationships, and demonstrate a keen intellectual curiosity that builds trust with senior leaders and stakeholders throughout the organization. The candidate must bring a combination of GTM expertise, deep product & market domain knowledge, and sales excellence to drive results.
Key Responsibilities:
To be successful in this role you have:
See more jobs at ServiceNow
What you can expect from us:
At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:
ServiceNow’s Support Account Management (SAM) team provides a proactive and customized support experience for customers that require a higher level of engagement than ServiceNow’s standard level of Customer Service & Support. Support Account Managers are post-sales resources who serve as single points of contact into ServiceNow’s Support organization. The SAM ensures our platform and applications can support customer business goals and helps prioritize the support activities needed to keep their solution healthy. Our team helps preparing for upgrades, planning major changes, and helps customers effectively manage their ServiceNow platform.
The main objectives of the SAM include:
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
What you get to do in this role:
ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.
The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.
Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
To be successful in this role, we need someone who has:
Nice to have:
See more jobs at ServiceNow
As the Business Manager, your charter will be to partner with the TWF leaders to orchestrate and execute against the TWF priorities in-quarter, FY, and out years. Consequently, leadership will spend more time with customers, prospects and their teams. In short, this position will allow for the TWF workflow leader to focus more on current and out of years GTM and Sales strategies, selling, building relationships, closing sales and scaling the business to the next level of growth.
What you will do in this role:
To be successful in this role, we need someone who has:
Skills that include:
Education/Experience:
See more jobs at ServiceNow
Role Summary
Reporting to the Global Partner Leader (GPL). This role will focus on helping ServiceNow achieve growth objectives – NNACV growth and sourced revenue goals for our top strategic partnerships. This is a strategic role, with high visibility. The Global Partner Manager (GPM) will support the GPL in building and executing our 360-degree strategy and relationship with 1-2 partners to achieve targets and goals and ensure alignment on the global partner strategy across all stakeholders. Assist in the development and execution of strategic joint go-to-market business plan(s) that drive all aspects of partner portfolio results including executive briefings, enablement, certification plans, offering & solution development, partner marketing, and demand generation. Support the regional activation and execution of business plans and provide oversite of operating and sales plans, ensuring regional and global alignment, execution, and partner ratification.
In this role, you will:
To be successful in this role, we need someone who has:
See more jobs at ServiceNow
This role is part of the Global Partnerships and Channels (GPC) organization and will be accountable to create a world class partner ecosystem that aligns to the GPC mission, with the objective of helping to enable & accelerate NOW growth to $16B and beyond. As a Global Partner Seller, you will play a key role in managing an existing base of business as well as creating, qualifying and driving net new revenue opportunities. This position is a sales role that demands a highly motivated individual with strong sales, communications and organizational skills that is eager to learn and become part of a rapidly growing company.
Reporting to the Global Partner Leader (GPL), the Global Partner Seller (GPS) will manage an existing revenue and customer base as well as generate new business sales revenue through partners across the globe. This will be achieved by territory planning, account planning, forecasting, using business development techniques and field-based sales activities within the assigned territory and engaging with the ServiceNow ecosystem to ensure success in generating net new revenue opportunities and effective management and closure of sales opportunities.
What do you get to do in this role:
In order to be successful in this role, we need someone who has:
For positions in Washington (outside of the Seattle metro/Kirkland areas), we offer a base pay of $72,350 - $112,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Seattle metro/Kirkland areas, there is a pay enhancement for positions located in those geographical areas; please contact your recruiter for additional information.
See more jobs at ServiceNow
What you get to do in this role:
The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow. We are hiring a Solution Consulting Manager to lead a pre-sales Solution Consultants team focused on Employee Workflows supporting the nationwide Healthcare and Life Sciences business.
The Solution Consulting Manager is responsible for individual SC career planning and development, team development and hiring according to the dynamic needs of the sales organization, and other administrative duties relative to team management. In addition to these responsibilities, the SC Manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing, and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the SC Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support.
What you get to do in this role:
To be successful in this role you have:
See more jobs at ServiceNow
Sr Manager, Sustainable Infrastructure & Transportation
To propel our next phase of growth, ServiceNow is further investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform.
The company is looking for a Sr Manager Sustainable Infrastructure who is an expert in infrastructure end to end -- city management, transportation, ports, water, energy and environment. Must understand the most pressing mission challenges, and the capabilities required to address. The position will be high visibility within ServiceNow and across the client and partner ecosystem, and will create an opportunity to support accelerated sales results.
You understand core Infrastructure and Transportation business processes and the surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform Infrastructure and Transportation and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
What you get to do in this role:
To be successful in this role you have:
See more jobs at ServiceNow
Snr Business Strategy Manager, Revenue & Tax Modernization
To propel our next phase of growth, ServiceNow is aggressively investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform.
The company is looking for a Head of Revenue & Tax Modernization who is an expert in the customs, tax and revenue life cycle, the most pressing mission challenges, and the capabilities required to address. The position will be high visibility within ServiceNow and our across the client and partner ecosystem, and will create an opportunity to support accelerated sales results.
You understand core Customs, Revenue and Tax business processes and the surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform national security and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps.
What you get to do in this role:
· Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer’s key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.
· Identify key customer business imperatives to ServiceNow capabilities; Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.
· Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy.
· Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events. Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market.
· Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally.
· Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each.
· Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative).
· Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.
· Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies.
· Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector.
· Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions.
· Create and lead a global Center of Excellence on Revenue & Tax Modernization.
· Integrate, curate, and share use cases globally related to Customs, Revenue and Tax.
· Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy.
· Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges.
To be successful in this role you have:
· Minimum 12+ years of related work experience OR advanced degree with 10+ years’ experience, including at least 7 years in technical roles in or selling to the Revenue & Tax client set.
· Experience working with sales, marketing, and product teams with the ability to work as an extended part of the account teams.
· Ability to provide expertise and work with internal ServiceNow product teams.
· Interact at multiple levels within a customer account (Line of Business personas within emergency services professionals, departmental managers, and elected/appointed officials.)
· Ability to travel up to 25% of the time.
· Instant customer credibility with a record of building customer relationships.
See more jobs at ServiceNow
Business Product Manager, Legal Operations
Job Overview: This role reports to the Director of Legal Operations. Oversees and optimizes legal processes and systems to enhance efficiency, cost-effectiveness, and performance. Collaborates closely with legal team, executives, and cross-functional departments to remove barriers to execution and improve productivity. Initially, the role will focus on an in-flight program of strategic importance for ServiceNow, involving teams across Sales, Operations, Digital Technology, Finance and Legal.
What you get to do in this role:
Ensure the Contract Lifecycle Management (CLM) system is part of a successful transformation of how we quote, sell and execute contracts. You will do this by:
In order to be successful in this role, we need someone who has:
See more jobs at ServiceNow