ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:  

• Deeply understand customer business strategies, challenges and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs
• Coordinate internal resources, including technical and customer support, professional services and management to meet account performance objectives and customers’ expectations
• Ability to build credibility through action and responsiveness resulting in the perception that no matter what the issue, you are the customer’s go to champion within ServiceNow
• Participate in regularly scheduled conference calls and onsite meetings to ensure the continual flow of information with timely updates on all open issues and on-going projects
• Facilitate weekly summary status reports; quarterly services reviews and detailed review of root cause analysis findings when applicable
• Manage, document and report on performance against service level agreements (SLA's) and where SLA's are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely
• Review open incidents, problems and enhancement requests communicating proper priority and direction to responsible ServiceNow teams to ensure a timely customer satisfying result
• Act as an escalation point and advocate for critical customer issues. 
• Understand and explain ServiceNow application, features and benefits as it relates to customer needs
• Manage special projects as assigned by management to meet customer and cross-functional team needs

To be successful in this role you have:

The successful candidate will have experience in a high tech environment - preferably in the ITSM area - working at companies with large IT organizations utilizing ITIL best practices in complex, global deployments. Your experience should also include a successful track record in support management applying strong project and task-management abilities to meet your customer deliverables.  You are creative problem solver who has the ability to lead internal team in solving a customer issue.   

• Demonstrate analysis and problem solving expertise
• Excellent written and oral communication skills
• Project and large account management experience
• Fundamental understanding of ITSM in large organizations
• Experience in transferring knowledge to others
• Comfortable interacting with all levels of management
• Working knowledge or ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer
• Experience dealing with technical end-users in support roles

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role: 

We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong inter-personal skills.

Responsibilities and skills:

• Demonstrated ability to troubleshoot the most difficult technical issues 
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analysing log files and standard debugging concept.
• Excellent client/ customer management skills
• Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
• Ability to work with high-value customer administrators and developers
• Excellent time management skill
• Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management.

Qualification & Experience

• Bachelors or higher in Computer Information Systems or equivalent experience in a related field
• Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Strong experience with JavaScript, AngularJS and Jelly.
• Strong experience working in Java or similar backend programming language
• Experience and understanding of Object Oriented Design     
• Experience with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• Familiarity with Linux, UNIX or other OS
• 5+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
• Candidates will lesser experience will be considered for appropriate roles.

Extra Skills

• Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
• Experience providing SaaS support is desirable.

Opportunity

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.  

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Required in Office

Flexible

Remote

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Role

Based in the US, the Customer Success Group (CSG) Enablement, AMS Operations Program Manager will have the opportunity to; manage operations and execution of Americas based ILT programs (Instructor Led Trainings), be a trusted advisor to our AMS Enablement team, assess and align opportunities for global process improvements and efficiency.  This individual will work hand-in-hand with global CSGE Operations peers and collaborate closely with local enablement team members to ensure successful execution of our ILTs and operational processes, and ultimately positive experiences for the field.    

What you get to do in this role:

Regional

• Be the designated Operations consultant to AMS Enablement team
• Participate in AMS Enablement team cadences, providing global operations updates, assessing AMS Enablement operational needs and making recommendations
• Be the Operations point of contact for AMS Enablement led or sponsored programs
• Manage AMS program rosters and enrollments in our internal systems
• Arrange virtual or in-person ILT logistics, such as zoom or conference rooms and catering for AMS regional programs
• Be available for AMS Enablement led or sponsored trainings to greet facilitators or host webinars, where deemed necessary
• Fulfill, track and prioritize AMS Enablement requests in our workflow platform
• Assist local enablement team and field managers with analytics requests in our readiness platform
• Make recommendations and provide efficient solutions for consolidated AMS views of regional annual enablement plans, enablement requirements and priorities from field leaders

Global

• Provide project management for CSGE Operations led and owned processes
• Identify areas for improvement and make recommendations to increase global efficiency
• Support aspects of our annual (internal) Sales Kickoff

In order to be successful in this role, we need someone who has:

• 5 years of experience in events or training support roles
• Project management education, frameworks, principles and tools, including the ability to meet or exceed deadlines/timelines, balance multiple priorities, and thorough attention to detail
• Proficiency with Microsoft Office (Excel, PowerPoint and Outlook)
• Experience with SharePoint
• Experience with Learning Management Systems
• High degree of initiative both working independently and as a team
• Ability to share ideas, promote innovation, and contribute to collaborative efforts
• Ability to use professional discretion and communication skills
• Strong aptitude for troubleshooting
• *15% travel

*As returns to the office plans permit.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.  
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Enterprise Account Executive calling on the State & Local Governments in  North  Carolina and South Carolina.

ServiceNow is the fastest growing enterprise cloud software company in the world above $1 billion, and we believe it’s the great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

The Enterprise Account Executive will be responsible for generating new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

The Enterprise Account Executive builds and leads relationships within Enterprise clients while achieving quarterly and annual sales quotas for assigned clients.

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Serve as a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help enable their existing and future IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

 Travel up to 50%. Due to the current Covid-19 pandemic, travel requirements are limited until further notice.

To be successful in this role you should have:

10+years of sales experience within software OR solutions sales organization
Successful experience establishing trusted relationships with current and prospective clients as well as internal teams
Demonstrated ability to generate new business, build relationships, negotiate deals, and maintain healthy C-Level relationships
Track record of achieving sales targets
The ability to understand the "bigger picture" and the business drivers around IT

Experience fostering a customer success focus in a “win as a team” environment

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

 Head of Healthcare(Provider) Industry Go To Market - Remote US  

To propel our next phase of growth, ServiceNow is investing in our Healthcare & Life Sciences Vertical Industry Solutions and Go-To-Market organization. We’re building a team of entrepreneurial and collaborative individuals who are passionate about the opportunity to transform these industries leveraging ServiceNow’s powerful digital workflow platform.  

Join a team that will fundamentally re-shape the Healthcare industry, partnering with leading Healthcare organizations and the most disruptive Healthcare partners in the world. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself too always be better.  

The Position 

We are looking for a Head of Healthcare(Provider), US leader to join our Healthcare & Life Sciences Vertical Solutions organization. The ideal candidate is a Healthcare industry expert with knowledge of Healthcare(Provider) organizations pain points, business processes, system landscapes, and solutions crossing key industry segments such as Hospital, Home Health and Aged Care. S/he has a point of view on how operational transformation can differentiate the employee and customer experience in the Healthcare industry. S/he has experience building, launching and selling enterprise software solutions for the Healthcare industry. And s/he is passionate storyteller with the ability to communicate an innovative vision and roadmap for the Healthcare industry.  

This role will serve as ServiceNow’s global go-to-market leader and a key partner to ServiceNow’s Sales leader. The role will closely align with our account teams in several strategic Healthcare clients to seed and develop strategic opportunities based on Healthcare industry solutions. And s/he will build trusted relationships with customer and partner executives, partner with sales leaders and account teams, and be a significant contributor to the revenue growth in our top US Healthcare accounts.   

The Person 

The ideal candidate has demonstrated ability in the following key areas:  

1) Industry Experience: 10+ years working in or selling into Healthcare organizations as a subject matter expert, business development, business consulting, project manager, product marketing, solution consulting, or similar capacity.  Familiarity with Healthcare front office and operational processes and the landscape and patterns of Healthcare industry core systems 

2) Strategic Planning: Ability to create and drive the Healthcare Go-To-Market strategic business plan with clear pathways to revenue targets across target account strategies, industry solutions, partnerships and marketing. History of being accountable to revenue and pipeline goals 

3) Solution Sales Success: Passion for and track record of collaborating with global sales teams (Account Executives, Solution Consultants, Product Sales) as a trusted advisor to seed and develop strategic opportunities based on industry solutions.  Experience enabling Sales on the Healthcare industry message, solutions and resources available, developing high touch and at-scale sales programs, and partnering with global sales teams to seed and advance strategic solution-based opportunities 

4) Cross-Functional Execution: Proven ability to generate results in a highly matrixed organization, collaborating with Sales, Pre-Sales, Marketing, Sales Enablement, and Alliances organizations around a common Healthcare industry strategy 

5) Customer Engagement: Ability to present to large customer audiences and build credibility with CxOs. Proven track record of and passion for building relationships with sales teams as a trusted advisor on account strategy and strategic opportunities 

Requirements 

• 10+ years of experience working in or selling into the Healthcare(Provider) industry, with deep knowledge of core operational processes 

• Ideal candidates would have leadership experience at a Healthcare(Provider) organization (business or IT), have sold and delivered Healthcare transformation projects as a System Integrator, OR have product marketing or presales leadership background at a Healthcare focused software vendor 

• Business application software product marketing, sales or delivery experience is preferred over infrastructure experience 

• Ability to achieve revenue growth and solution revenue growth targets for their overall region and accounts, in partnership with the direct account sales teams 

• Self-starter with demonstrated leadership experience 

• Understanding of key repeatable industry use cases in Healthcare 

• Strong communication and writing skills. Top notch public speaking skills and executive presence. 

• Experience creating captivating industry positioning and thought leadership 

• Ability to develop trusted advisor relationships with customers and sales organizations 

• Superior organizational skills with ability to effectively prioritize 

• Familiarity with ServiceNow and/or the digital workflow technology market 

• Ability to thrive in a super-fast paced, constantly evolving company 

• Minimum Bachelor’s Degree. MBA or related Master’s Degree is a plus 

• Healthcare Insurance knowledge and experience a plus 

• Ability to travel up to 60% of the time  

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Role: The brand team is expanding and we’re looking for a Brand Strategist who is a self-starter with at least 12 years of in-house agency and/or ad agency experience in brand communications and marketing. Brand lovers who believe in the power of brand, evangelists who can tell stories and inspire others to sing from the same brand song sheet. This person will work closely with the Senior Brand Strategist to create powerful B2B2C programs and initiatives.

First and foremost, the person must be a great simplifier. Our organization will become better communicators of our brand promise with people who can boil vast amounts of information down to simple, insightful reductionist nugget. We look for people who understand how technology impacts people, who may understand the ins-and-outs of technology, but who are themselves blessedly free from jargon and resist complexity.

The second most important characteristic is innate, built-in, non-stop curiosity. We value nosy question askers, answer-seekers, readers, listeners, fact-finders – people who are open to digging, ferreting out the needle in the haystack as well as able to absorb things from the ozone and from everyday life. This person loves to know what makes people tick, how technology  impacts day-to-day lives, what’s happening now and what’s happening next.

As crazy as this sounds in the marketing and communications organization, we need people who are great communicators. People who write a great email with a solid subject line, who share information freely and broadly, who speak up in meetings judiciously and bravely, and can advance ideas in simple, clear ways no matter the audience. Great communications skills extend to asking for help and reaching out when needed!

And finally, this person is A Closer in that they see their job as a series of projects that have a beginning, middle and end. They drive the process, push forward, and ultimately make it happen.

Required skills: The ability to…

·       synthesize complex notions quickly

·       write clear, single-minded briefs

·       work with and inspire creative partners

·       drive projects through from start through to completion

·       prioritize and work across multiple initiatives

·       communicate effectively with an array of target audiences, inside and outside the org  

·       take an outside-in perspective, i.e., what is happening in the world and how does our brand fit into people’s lives

·       be a unifier who helps evangelize brand across the organization

·       find target audience insights, patterns and trends that are fresh, new

·       communicate, write, present in clear and compelling ways

Experience in any of the following is a plus:

·       quantitative research, data collection, data analysis

·       qualitative research/focus groups, in-depth interviews

·       digital engagement strategy, customer journey

·       B2B marketing and communications

·       enhanced desktop skills (presentations, data collection, social, etc.)

What you get to do in this role:

•        Partner with peers in business units (product solutions marketing, employee communications, operations, etc.) to develop customer insights, pain points and strategy and craft them into creative briefs that inspire

•        Partner with outside research agencies for insight gathering, campaign testing, and competitive research

•        Identify customer stories, customer references, customer insights

•        Partner with vendors to track brand health and campaign measurements

•        Work with peers outside the US to ensure we fully understand emerging markets, audience insights, cultural nuance, and work with others to extend the brand into new markets effectively

To be successful in this role, we need a combination of Art and Science:

•        Great people skills, brilliant listener, questioner, someone who loves to work closely with partners to evolve and grow business through consistent, persistent messaging and branding   

•        A keen “attention to detail” compass across multiple initiatives who drives projects through to completion

•        Brilliant listener and absorber of information, someone able to find allies and partners easily within the organization to fill in knowledge gaps and get things done

•        Someone who can write an insight-driven brief and is eager to extend that skill into new areas, i.e., brief writing for brand, content creation, social, employee communications, events, etc.

•        As noted above someone with 12+ years of overall relevant exp who is curious and able to simplify things

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing
  

To be successful in this role you have:

• 6+ years of experience with Java or a similar OO language
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with any of the modern UI frameworks like Angular, React or Vue
• Analytical and design skills
• Ability to manage projects with material technical risk at a team level
  

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Required in Office

Flexible

Remote

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

This sales specialist position will be responsible for helping Federal agencies achieve business outcomes through a variety of transformational  digital workflows spanning across IT Operations Management, IT Business Management and IT Asset Management.

Outcomes:

• Consistently exceed assigned quarterly and annual quota
• Grow and maintain a pipeline of 3X quota target
• Participate in Account Planning and build strategies to drive cross-sell / up sell and new logo pursuits
• Operate from a quarterly/yearly business plan that you create & maintain
• Establish monthly/quarterly/bi-annual cadence with executives in accounts
• Maintain accurate, up-to-date forecasting and tracking with ServiceNow tools and processes

What you get to do in this role:

• Collaborate with account teams to develop joint pursuit strategies

• Align ServiceNow capabilities with desired outcomes for digital transformation

• Help leadership craft a vision of digital transformation and what’s possible with ServiceNow

• Identify and build executive sponsors and champions to drive from solution concepts to realized outcomes

• Work with partners and ServiceNow professional services to develop a road-map and implementation strategy designed to accelerate time to value of solutions

• Understand, develop and build a franchise within your assigned territory/target accounts in order to consistently exceed quarterly and annual sales goals

• Maintain and grow your expertise in leading transformational technology concepts and methodologies

• Engage with ServiceNow product management and leadership as a voice of the customer and leveraging those resources to help drive customer success

• Evangelize ServiceNow, our capabilities, results and best practices throughout the ecosystem

In order to be successful in this role, we’re looking for someone who has/can:

• 7+ years of successful federal sales experience in enterprise software or consulting services 

• Strong understanding of the business of IT including demand, resource, portfolio and asset management, along with technical concepts around application development, infrastructure, operations, automation and cloud

• Strong written and verbal communication skills with the ability to articulate complex technical concepts and business value to all levels of an organization

• Ability to prioritize and focus in a fast paced, highly demanding environment

• Thrive in a high-performance, matrix sales environment by building trust as a reliable team member

• Take a proactive approach to managing and driving business to achieve goals

• Strong EQ, self-awareness and is an active listener with the ability to quickly adapt

• Bachelor's Degree in business, technical or related discipline preferred

• 30% travel is expected

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

ServiceNow Training and Certification Organization is looking for a Learning Experience Technologist to establish, influence, and drive elements of our learning technology strategy/roadmap. This includes identifying and implementing learning technology solutions, tools and platforms. In addition, this includes frequently researching and piloting emerging learning technologies and trends in learning (and engagement) across both corporate and consumer-facing industries. 

The Learning Developer Technologist will serve as an internal subject matter expert for our learning technology toolbox/architecture and will also collaborate with cross-functional teams to ensure that all our solutions are appropriate, aligned with the needs of our business/learners, and achieve measurable impact.  

The ideal candidate will have experience with an array of web technologies and basic coding (JavaScript, HTML), learning/content management systems, multimedia/authoring tools, assessment/evaluation tools, and have an understanding of emerging trends in the corporate learning space. This is an exciting opportunity to support a growing learning innovation team at ServiceNow while driving impact in the ServiceNow community and strengthening consumers trust with our products.  

RESPONSIBILITIES 

• Establish, influence, and drive elements of the learning technology strategy, roadmap, and toolbox on the design team 

• Consult on the use of learning technology solutions and identify which blend of technologies are most appropriate given any scenario, gathering technical and user experience requirements as needed 

• Mobilize and lead internal teams and/or vendors to rapidly prototype, build, and deploy learning technology solutions while measuring the impact of our solutions 

• Ensure efficient monitoring, triage/support, strong documentation, and proper test coverage on all learning technology solutions 

• Identify opportunities to enhance, automate, and integrate with internal platforms (content management, content moderation, learning management, knowledge management) and partner with internal groups accordingly 

• Serve as a development and innovation thought leader for the TACO learning community – providing ongoing upskilling sessions to the extended GO learning organization, and consulting with other internal training teams to share best practices to ensure continuity across multiple programs and teams 

• Build necessary prototypes, eLearning packages, video plug ins, applications, widgets, gamified learning assets, and other assets/mock-ups/prototypes as necessary  

• Role requires minimal travel, 100% remote available  

MINIMUM QUALIFICATIONS 

• Experience in a developer capacity, ideally within a learning & development organization or learning technology company 

• Experience with web technologies, learning/content management systems, multimedia/authoring tools, and assessment/evaluation tools 

• Experience with basic coding, more advanced coding ability is a plus 

• Experience with UX/UI design, micro learning, simulations, virtual reality, augmented reality, self-paced, 3D/4D, and video-based learning 

• Experience consulting with both leaders and individual contributors, with a proven track record of establishing relationships and experience working as a strategic partner and solver of business problems 

• Experience working independently, managing multiple concurrent projects, leading project teams and driving technology strategy in a cross-functional environment 

• Experience with Design Thinking principles and practices

PREFERRED QUALIFICATIONS 

• BA or BS Degree in Instructional Design, Educational Technology, Computer Science or related field 

• MBA or Masters in Educational Technology or related field 

• Experience implementing learning technology within the tech industry 

• Experience working directly with Learning or Training teams' processes, tools, and solving related challenges 

• Experience presenting new ideas, comfortable with taking risk and working in an agile environment  

• Experience in a user experience-driven industry, with design focus (gaming, merchandising, hospitality, etc) 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play. The Senior Manager, Chief Technology Officer/Chief Development Officer (CTO/CDO) Offering Leader, Partner Acceleration will join our Partner Acceleration team and the Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow’s growth to $15B and beyond.  

The Partner Acceleration team has set a goal to drive profitable revenue through the identification and monetization of breakthrough Offerings with our broader partner ecosystem.  We are accountable for leveraging business and technical expertise to enable partners to deliver relevant, customized Offerings, built on a secure, integrated platform, to empower our partners to digitally transform their clients’ businesses. It’s no longer just about one simple software solution; it’s about creating a connected, secure, efficient, and scalable digital ecosystem.  

We are looking for a Senior Manager, CTO/CDO Offering Leader, Partner Acceleration to lead global partner offering initiatives across our Technology Excellence business imperative and the CTO/CDO buyer persona. This role is focused on identifying & creating the right partner ecosystem that maps to specific business imperatives, working with partners to align our joint GTM, and measuring the success of the partnership. The role delivers growth of ServiceNow as a true platform play by developing the partner ecosystem and positioning offerings that solve customers’ business challenges as they transform their businesses. 

This role will also serve as a trusted advisor to ServiceNow’s top partners to identify and generate new business opportunities through Technology Excellence and CTO/CDO focused offerings. This includes driving thought leadership that will accelerate digital transformation, industry competition and solution strategies, strong partnerships, as well as long-term, sustainable growth. 

The successful candidate will identify & work with a team of deeply skilled technology/application focused partners to transform their clients' IT organizations to help them become more effective and efficient, scale rapidly, and advise CTO/CDO’s and IT leadership. As a consequence, the successful candidate will possess deep Technology industry knowledge, ideally utilizing DevOps and Cloud Native practices, App Development and Application Rationalization frameworks and best practices. 

In addition, this person will and have experience in working with and positioning to CTO/CDO’s and/or partners who work closely with CTO/CDO’s to deliver on digital & application transformations.  They will be an experienced strategist and business leader with a proven track record of developing partner strategies from the ground up along with, exceptional customer/partner relationship management, customer technology adoption plans, assessment/development, and delivery execution. The role will develop recommendations on how to accelerate our partner strategy, including analysis of recruit and build, partnership and buy opportunities and other strategic investment proposals that will inspire a partner’s senior leaders to invest in the strategy. 

 Primary focus:  

• Identifies and aligns partners to the ACE GTM strategy. 

• Help identify, ideate, cultivate, monetize and scale new Technology modernization offerings that fundamentally transform the world of work for CTO/CDO’s.  We classify partner Offerings as opportunities for a partner’s thought leadership and IP to be coupled with the ServiceNow platform to create something net new. 

• Develop a clear GTM strategy and execution plan for each partner against Technology Excellence and CTO/CDO issues.  

• Work closely and collaboratively with global & regional ACE staff and extended staff members to cross functionally align and vertically operationalize and localize the ACE global operating model principles, initiatives and programs within the three regions leveraging the following three global-geo op model tenets. 

• Partner Segmentation/Coverage, GTM Alignment & Governance, as well as a consistent & predictable Joint GTM Engagement approach. 

Additional Responsibilities: 

• Drive measurable outcomes with partner ecosystem through prioritized CTO/CDO buyer persona focused Offerings. 

• Work strategically to identify specific ‘use cases’ with key partners and build the associated partner plan including joint GTM and marketing campaigns around key Offerings. This includes successful execution of Offering launches to the global sales team. 

• Lead the effective collaboration of “deal level” strategies & tactics between field sales and partners at both new and existing customers to drive new logos & NNACV ‘Sourced-Influence’ revenue 

• Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, ACE global and regional teams. 

• Work collaboratively with partner execs along with the ACE leadership to jointly develop world class business plans with associated QBR governance & exec sponsorship to include committed targets & shared metrics. 

Requirements:

• 10+ years of technology experience building, consulting to, or implementing technology for the CTO/CDO persona. This may include working with a Global Systems Integrator, Enterprise Software and/or Enterprise SaaS company. 

• Have a broad range of experience with technical and design direction, ideally utilizing DevOps and Cloud Native practices, App Development and Application Rationalization frameworks and best practices. 

• Whilst not mandatory, experience in both application and infrastructure domain is a bonus. 

• Ability to engage with partners in the sales cycle on joint ‘must win’ pursuits/opportunities, as well as facilitate co-sell & co-deliver opportunities with partners. 

• Master communicator with superb ability to translate technology solutions into business outcome driven sales tools. 

• Strong business development experience and history of developing and executing partner go-to-market plans. 

• Ability to align, localize and execute joint GTM strategy and multi-year business plans with targeted partners around industry solutions with compelling joint GTM value propositions. 

• Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to ‘inspect what we expect’. 

• Work with regions to align with field sales, presales, enablement & services governance to ensure regional leadership input and feedback for ongoing refinement  

• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans. 

• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment. 

• Bachelor’s degree a requirement.  

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play. The Senior Manager, CIO Offerings Leader, Partner Acceleration will join our Partner Acceleration team and the Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow’s growth to $15B and beyond.  

The Partner Acceleration team has set a goal to drive profitable revenue through the identification and monetization of breakthrough Offerings with our broader partner ecosystem.  We are accountable for leveraging business and technical expertise to enable partners to deliver relevant, customized Offerings, built on a secure, integrated platform, to empower our partners to digitally transform their clients’ businesses. It’s no longer just about one simple software solution; it’s about creating a connected, secure, efficient, and scalable digital ecosystem.  

We are looking for a Senior Manager, CIO Offerings Leader, Partner Acceleration to lead global partner offering initiatives across our Technology Excellence business imperative and the CIO buyer persona. This role is focused on identifying & creating the right partner ecosystem that maps to specific business imperatives, working with partners to align our joint GTM, and measuring the success of the partnership. The role delivers growth of ServiceNow as a true platform play by developing the partner ecosystem and positioning offerings that solve customers’ business challenges as they transform their businesses. 

This role will also serve as a trusted advisor to ServiceNow’s top partners to identify and generate new business opportunities through Technology Excellence and CIO focused offerings. This includes driving thought leadership that will accelerate digital transformation, industry competition and solution strategies, strong partnerships, as well as long-term, sustainable growth. 

The successful candidate will possess deep Technology industry knowledge and have experience in working with and positioning to CIOs and/or partners who work closely with CIO’s.  In addition, this person will be an experienced strategist and business leader with a proven track record of developing partner strategies from the ground up along with, exceptional customer/partner relationship management, customer technology adoption plans, assessment/development and delivery execution. The role will develop recommendations on how to accelerate our partner strategy, including analysis of recruit and build, partnership and buy opportunities and other strategic investment proposals that will inspire a partner’s senior leaders to invest in the strategy. 

 Primary focus:  

• Identifies and aligns partners to the ACE GTM strategy. 

• Help identify, ideate, cultivate, monetize and scale new Technology modernization Offerings that fundamentally transform the world of work for CIO’s.  We classify partner Offerings as opportunities for a partner’s thought leadership and IP to be coupled with the ServiceNow platform to create something net new. 

• Develop a clear GTM strategy and execution plan for each partner against Technology Excellence and CIO issues.  

• Work closely and collaboratively with global & regional ACE staff and extended staff members to cross functionally align and vertically operationalize and localize the ACE global operating model principles, initiatives and programs within the three regions leveraging the following three global-geo op model tenets. 

• Partner Segmentation/Coverage, GTM Alignment & Governance, as well as a consistent & predictable Joint GTM Engagement approach. 

Additional Responsibilities: 

• Drive measurable outcomes with partner ecosystem through prioritized CIO buyer persona focused Offerings. 

• Work strategically to identify specific ‘use cases’ with key partners and build the associated partner plan including joint GTM and marketing campaigns around key Offerings. This includes successful execution of Offering launches to the global sales team. 

• Lead the effective collaboration of “deal level” strategies & tactics between field sales and partners at both new and existing customers to drive new logos & NNACV ‘Sourced-Influence’ revenue 

• Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, ACE global and regional teams. 

• Work collaboratively with partner execs along with the ACE leadership to jointly develop world class business plans with associated QBR governance & exec sponsorship to include committed targets & shared metrics. 

Requirements:

• 10+ professional experience in the technology industry.  This may include working with a Global Systems Integrator, Enterprise Software and/or Enterprise SaaS company.  

• Good understanding of IT Operating & financial models, Technology modernization practices, DevOps and Application Rationalization frameworks and best practices 

• Ability to engage with partners in the sales cycle on joint ‘must win’ pursuits/opportunities, as well as facilitate co-sell & co-deliver opportunities with partners. 

• Master communicator with superb ability to translate technology solutions into business outcome driven sales tools. 

• Strong business development experience and history of developing and executing partner go-to-market plans. 

• Ability to align, localize and execute joint GTM strategy and multi-year business plans with targeted partners around industry solutions with compelling joint GTM value propositions. 

• Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to ‘inspect what we expect’. 

• Work with regions to align with field sales, presales, enablement & services governance to ensure regional leadership input and feedback for ongoing refinement of developed & in development offerings 

• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans. 

• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment. 

• Bachelor’s degree a requirement.  

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role: 
 
• Mastery of the Sales process and trusted advisor for account representative 

• Demonstrate the product, both standard and tailored to prospects and existing customers. 

• Understand business and technical problems addressed by the products including Federal regulations (e.g., Authority to Operate), business drivers, evolving business needs, and security. 

• Participation on one or more strategic accounts either in support or lead. 
• Provide mentoring and training to peers and other colleagues in the organization. 
• Participation in several Proof of Concepts 
• Eloquent and fluid communication of technical/business concepts 
• Main speaker at executive briefings/marketing events, trade shows, webinars, etc. 
• Established Relationships with colleagues in development/support/marketing/operations 

• Stay current on competitive analyses and understand differentiators between the company and its competitors. 

• ITIL certification and understanding 

What we would love to see from you before or during an interview: 

• Presentation and demonstration of our ServiceNow Story 

• An inspiring portfolio of applications built on platforms such as ServiceNow 

• Demonstration of any accessible projects you have built 

• Understanding of Navy organizations, processes, and applications.   

To be successful in this role, we need someone who has: 
 
• Pre-sales experience and with one of more of the following is highly desirable; ITSM, SDLC, PPM, GRC, Cloud Orchestration, Event Management, Orchestration Technologies, Asset Discovery Technologies, Service Mapping Technologies, Configuration Automation Technologies, Business Intelligence, or any complimentary technologies.  

 • Exhibits prior and current technical expertise in web technology and the ability to learn new technology. 

• Creative problem-solving skills with a growth mindset and desire to work in a faced-paced, high-growth organization with limited supervision. 

• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue. 
• Able to articulate and logically communicate concepts with technical and non-technical audiences. 
• Experience in the Federal procurement cycle. 
• Working knowledge of one or more US Federal Agencies. 
• US Citizenship is required. 

• Eagerness and willingness to learn. 
 
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

This position reports to Sr. Technical Support Manager

Shift: 8am - 5pm PT (Mon - Fri)

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role:

• The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Developer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed. 

To be successful in this role you have:

• Demonstrated ability to troubleshoot difficult technical issues
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience administering: Linux/Unix OR Microsoft Server
• Excellent verbal and written communication skills
• Works well in a team environment
• Strong personal commitment to quality and customer service
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanor when handling complex user issues

Desired Skills

• A fundamental understanding of ITSM, ITIL, or CMDB
• Deep understanding of JavaScript.
• Advanced MySQL or Oracle experience
• Experience diagnosing performance degradation
• Understanding of remote administration via SSH, SNMP, WMI, Powershell.

Experience

• Bachelor's in Computer Science (or related technical degree) with 4+ years of related experience within technical support or software coding environment or equivalent professional experience
• Strong interpersonal communication skills are essential.  

• Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow. Relocation assistance will be considered

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

We are looking for a highly motivated partner sales and business operations professional to support our growing Alliances & Channel Ecosystem (ACE) field team in efforts to accelerate and scale the growth of our partner business. This senior specialist will be a strategic business partner to ACE field sales members in the Americas, managing support functions essential to sales force productivity. These include planning, reporting, process optimization, pipeline realization, on-boarding, and compensation design and administration.  This individual contributor will be joining a fast-paced, high-growth ACE Sales & Business Operations team that delivers tremendous value to the ACE organization.

• Be the partner sales operations business partner for a subset of Regional Directors and their direct reports
• Act as the first line support for the ACE sales team in areas such as new-hire training, system access/navigation, exception review and general related inquiries
• Assist in the development of reports and presentations to support business briefings, QBRs and other related functions
• Understand ACE pipeline recognition and establish best practices and methodologies for forecast and attainment accuracy
• Interface to Sales Operations, Finance, Commissions and Legal as needed (i.e. revenue recognition)
• Work cross-functionally to lead and/or participate in the development of ideas that promote productivity, efficiency, accuracy, and scale to meet business needs and pain-points
• Work in partnership with the ACE sales team to ensure policies and strategies are well understood
• Develop dashboard requirements to provide visibility to pipeline and transactions as well as performance against metrics (ie: MBOs, SPIFFs)
• Maintain visibility into headcount, future hiring, T&E expense tracking and related budget expenditures

To be successful in this role you have:

• 2-4 years of proven experience of Partner and/or Sales Operations in a software sales organization; supporting field reps and territories
• Experience with a CRM system
• Comfortable with data via Excel and other reporting application tools (ie Tableau)
• Ability to work in a results-oriented, fast paced environment managing multiple priorities
• Team Player with positive attitude ready to work in a fast-paced environment
• Excellent analytical and problem-solving skills with ability to drive conflict resolution
• Effective communicator, both written and verbal
• Must be hands-on with solid attention detail
• Knowledge of Software as a Service (SaaS) model is a plus

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Role:

We are looking for a senior leader to lead the strategy and execution for the Americas customer advocacy program, recognizing the contribution they will make to global amplification (through customer stories and references in support of quarterly earnings, brand stories, global marketing campaigns and comms). This will entail developing a programmatic approach to identifying and delivering on story and reference priorities across industry, business units, marketing, communications, and business outcomes stakeholders to support the needs of sales, brand awareness and executive communications. It will also entail building relationships with top accounts and executive customers, working with them to share their stories in mutually beneficial ways, including; engaging customer stories (written and video/visual), business value studies, media interviews and keynote speaking opportunities. This will require developing strong connections, processes and driving strategic alignment, through collaborative approaches across multiple internal teams, including our own. This role reports to the Global Director, Customer Storytelling, within the Brand Marketing organization.

What you get to do in this role:

·       Increase ServiceNow's awareness across the globe and the AMS geo, to enable the ServiceNow sales organization to close deals faster by delivering the customer stories, references and content that creates market and selling impact.

·       Help create and maintain a positive culture and working environment where individuals/team continues to develop and thrive.

·       Become the trusted advisor for the AMS geo – building positive working relationships and connecting our business with the customer stories that matter.

·       Define strategic alignment with sales, marketing, and comms teams, to ensure delivery of impactful customer stories aligned with our Global Solutions Framework and CxO imperatives, and customer references that support sales engagements and drive deal velocity.

·       Develop a programmatic model and scalable, repeatable processes for cross-team collaboration for identifying, nurturing and producing compelling stories and references aligned with go-to-market priorities. Ensure meaningful value propositions and customer experiences for those being recruited for, and engaging in, advocacy activities.

·       Manage high-touch relationships with customer advocates and strategic customer executives to develop and deliver mutually beneficial advocacy plans, including working with customer and internal executives on stories, media pitches, and keynote preparation for events such as Knowledge, Sales Kickoff and AMS regional events.

·       Develop and drive internal planning, communication and reporting processes that ensure alignment and status transparency with key stakeholders regarding customer requests and assets so business partners are comfortable and informed regarding progress with customers.

·       Ensure delivery against program KPIs, including publishing of targeted customer stories, keynote speakers for major events, PR/AR coverage, references for key product announcements and marketing campaigns, plus provide monthly/quarterly/year-end reporting on accomplishments against goals

·       Align with regional Advocacy Directors on region-specific strategies to drive global customer advocacy and increase usage of customer reference content globally

·       Refine vendor relationships and manage AMS customer advocacy budget to planned number.

To be successful in this role you have:

·       15+ years of experience in the information technology and cloud industries in a customer advocacy, customer reference or similar customer-facing role.

·       Proved experience of people-management and team building.

·       Seen as a leader with the ability to drive internal alignment across internal executives, sales, business units, and product, campaigns/go-to-market, brand marketing and comms to build strong relationships and achieve strong, positive outcomes.

·       Demonstrated success delivering compelling customer stories—written, visual and stage, with ability to share published examples.

·       Proven track record working effectively with customers at an executive level.

·       Past successes working with large brand customers to engage in customer advocacy, including ability to effectively navigate internal customer requirements for communications and legal approval.

·       Strong enterprise market knowledge with experience working successfully across global regions preferred.

·       Clear understanding of marketing, sales and communications priorities and track record of successfully partnering to deliver high-impact customer stories.

·       Exceptional communication and active listening skills.

·       Comfortable analyzing data, especially in relation to analyzing the ongoing performance of the program to improve reference efficacy and help drive program adoption.

·       An analytical and strategic approach with a track record of turning ideas into successful action.

·       Fluent written and spoken English required.

The Person

The Customer Advocacy Director, AMS is a strategic thinker and passionate customer advocate who is inspired to bring our best customer stories to life in support of ServiceNow core value messages and in ways that benefit and appreciate our customers. This person is a proactive leader and strong collaborator who will naturally build very productive relationships.

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Sr. Portfolio Manager, ServiceNow at Scale is a key position within the Leading Practices organization responsible for setting the standard for excellence. Specifically, as they relate to how our customers can design and build a unified and scalable platform that encapsulates multiple product suites and solutions, while ensuring a seamless experience for users and a streamlined flow of work. This role will help define the leading practice that support platform owners and platform architects to scale their ServiceNow portfolio effectively. This includes setting up and maintaining the Now Platform as a long-lasting, technically healthy, and solid foundation for scale, and leveraging ServiceNow’s own product suites and capabilities for managing the solutions and applications that run on it. Through innovation, creative thinking, and the delivery of leading practice assets, you will be a driving factor in the long-term success of our customers as they build up and grow their ServiceNow practices.

This requires a highly focused and structured individual with vision who can instigate and drive change across various parts of the organization and beyond.

What You Get To Do In This Role

• You are responsible for the defining and maintaining one or more portfolios of leading practice assets as they relate to the ServiceNow at Scale domain. Topics include setting up a center of excellence, designing a unified platform, generating interdepartmental synergy with multiple product suites, maintaining quality master data, management & operations at scale, and more.
• Collaborate with the other portfolio managers across the Now Platform and IT workflow portfolios to create and maintain a unified strategy and portfolio for leveraging ServiceNow at Scale.
• Collaborate with the “Now on Now” teams within our own IT department to extrapolate learnings from leveraging ServiceNow to manage ServiceNow on a daily basis.
• You are responsible for the creation, publication and maintenance of ServiceNow’s leading practice assets, such as workshop materials, use cases, reference material, and starter kits within the portfolio.
• Translate the various Now Platform features and capabilities into outcomes and value that help drive successful engagement with our customers.
• Support the demand for packaged delivery services from ServiceNow’s Customer Outcomes teams by building effective service offering concepts.
• Engage in strategic internal process improvement initiatives to enhance the efficiency and effectiveness of the Leading Practices organization’s portfolio management processes.
• Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency across all our products and offerings in leveraging the Now Platform at scale.
• Collaborate and liaise extensively with the other organizational functions, such as Sales, Product Management, Training, and others to ensure a consistent customer journey and experience.
• Liaise with the Product Business Units to ensure the product vision is translated into leading practices and alignment is created with the portfolio strategy.
• Enable delivery teams, services sales teams, and partner managers on new and updated leading practices and service offerings.
• Keep track of ongoing Customer Outcomes engagements that leverage services and assets of your portfolios to review the effectiveness of the portfolio.
• Assist in strategic customer meetings providing deep subject matter expertise.
• Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements.

In order to be successful in this role, we need someone who has:

• 6+ years of experience of implementing or managing the Now Platform. Of which at least 2 in an architecture or platform owner capacity.
• Proficiency with, and understanding of, multiple product suites available on the Now Platform, their interoperability, and impact within the context of the platform as a whole. Ideally suites that span multiple lines of business for our customers.
• Strong experience and understanding of the alignment process between different enterprise LoBs in their move to a single platform.
• Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes and value, and conceptual standardization.
• Strong negotiation skills to be able to represent the knowledge domain perspective with a diverse group of stakeholders within the company, while driving to a common business outcome.
• Experience in a Professional Services environment engaging with executive stakeholders, architects, and extended program teams a plus.
• Self-starter and disciplined
• Ability to learn technology quickly, through instruction and self-training
• Ability to be flexible to work in an international, fast-growing environment
• Ability to travel up to 10% of the time

Work Environment We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented people in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.  
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Enterprise Account Executive calling on the State and Local  Gov. in Tenn.

ServiceNow is the fastest growing enterprise cloud software company in the world above $1 billion, and we believe it’s the great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

The Enterprise Account Executive will be responsible for generating new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

The Enterprise Account Executive builds and leads relationships within Enterprise clients while achieving quarterly and annual sales quotas for assigned clients.

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Serve as a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help enable their existing and future IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

 Travel up to 50%. Due to the current Covid-19 pandemic, travel requirements are limited until further notice.

To be successful in this role you should have:

10+years of sales experience within software OR solutions sales organization
Successful experience establishing trusted relationships with current and prospective clients as well as internal teams
Demonstrated ability to generate new business, build relationships, negotiate deals, and maintain healthy C-Level relationships
Track record of achieving sales targets
The ability to understand the "bigger picture" and the business drivers around IT

Experience fostering a customer success focus in a “win as a team” environment

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.  
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do:

The Senior Solution Sales Executive will be responsible for market success of ServiceNow’s Employee Workflows product suite which includes Employee Experience, Enterprise Service Management, HR Service Delivery and Workplace Service Delivery on the East Coast.

The Senior Solution Sales Executive will drive and generate sales revenue, within existing accounts and also with new logos. This will be achieved by working closely with the wider ServiceNow sales eco-system, with the support of a dedicated Solution Consultant, to deliver territory planning, account planning, forecasting, using business development techniques and field-based sales activities to ensure success in generating revenue opportunities and effective management and closure of sales opportunities.

This position is a high-profile growth opportunity that demands a highly motivated individual with strong sales, communications and organisational skills that is eager to learn and become part of a rapidly growing company.

• Be the voice of the customer and of regional sales teams
• Drive end to end sales initiatives (from pipeline generation to closing) focused on specific use cases in HR solutions
• Work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight
• Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, challenges and red flags that may hinder ServiceNow from capturing key customer accounts
• Work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight
• Develop, in coordination with Product Management and Product Marketing, key sales and go-to-market strategies and objectives to establish ServiceNow as a leader in HR Service Delivery
• Provide industry expertise in the development and implementation of specific market strategies and programs to improve logo penetration
• Coach & enable account teams with foundational specialty solution area knowledge to effectively identify specialty solution opportunities & help manage the sales cycle 
• In partnership with assigned Account Executive and Solution Consultant, present our Employee Workflows solutions directly to prospects, customers and at industry events and seminars
• Support the regional ServiceNow partner channels to drive an effective customer experience
• Articulate customer success strategies (and losses) to the field in order to streamline and standardize solution presentations and value proposition.
• Become a trusted advisor to our community of customers

In order to be successful, candidates typically will have:

• Demonstrable track record of achieving and exceeding sales targets in Enterprise Strategic Accounts in the HR Domain.
• Previous sales experience gained within software or IT sales organization (ideally within both the IT and HCM, HR, HR Service Delivery, or Workplace Service Delivery space), managing large and complex deals
• Previous SaaS sales experience highly desirable
• Commercially astute, experience in developing business case and ROI together with customer’s personnel.
• Ability to articulate the value of solutions to prospects and customers and to leverage this to drive maximum revenue opportunity
• Ability to build strong relationships at all levels of both prospect /customer organizations including the CHRO level and internally across the business
• Executive presence and influencing skills

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.