Overview

Recharge is looking for a motivated individual with drive who thrives in a fast-paced environment. You will be responsible for managing and scaling our Implementation Engineering program. 

The Implementation Engineering team is responsible for the implementation phase of our sales cycles. They work closely with the sales team and are the main point of contact to help merchants launch onto the Recharge platform after contract signature.  As product experts, Implementation Engineers are expected to provide guidance on how to best leverage the ReCharge platform along the way.  They build implementation plans and timelines for their merchants, and ensure a smooth transition to our Customer Success team after a successful Implementation.

What you’ll do

• Provide oversight and technical leadership to our Implementation engineers

• Propose, own and direct team-wide initiatives that directly impact the success of Implementation 

• Implement proven workflows and processes to drive innovation and increase efficiency

• Operationalize the day-to-day workflows of our Implementation engineers with a focus on improvements that will work at scale

• Coach and mentor individual Implementation engineers to realize their potential and motivate them to exceed expectations
   

What you’ll bring

• 2+ years of Implementation, professional services, or highly technical service leadership (preferred)

• 1+ year experience managing and scaling a high performing team

• Proficient experience in a pre-sales, technical implementation, or technical project management role

• Experience in a coding role, degree in Computer Science, or coding bootcamp graduate highly desired

• Experience with SaaS platforms and API integrations (highly desirable).

• Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences

• Ability to travel up to 10% of the time
   

Role Overview

The Core Commerce Org at Recharge is composed of several teams and is responsible for services core to our business, including Subscriptions, Orders, Customers, Credits, Discounts, Shipping, Taxes, Integrations with Shopify, and more. They work to maintain and improve these services from an operational perspective, as well as continue to build pivotal core features for our merchants and their customers. You should thrive in taking ownership of end-to-end solution design and delivery while extending our Subscriptions and Rewards platforms.

We're looking for engineers with cloud computing experience who like to collaborate closely with others and relentlessly seek ways to improve our code base, processes, and themselves.

Our Tech Stack:Python, Flask, Dapr, KEDA, Kubernetes, GCP Cloud Functions, Elasticsearch, Redis, Terraform, Helm, OpenTelemetry, Docker, Splunk, Signalfx, Sentry, SaaS, CloudSQL/MySQL

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:

• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems
• You love exploring ideas with rapid prototyping and prioritizing the ones that have an immediate business impact
• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new libraries and services to stakeholders
• You love the fast-paced nature of the eCommerce world
• You are good at breaking up work into near, mid, and long-term phases so you can deliver value all along the way as you work toward a clear overall direction.
• You love rapid iterative design and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value

What you’ll do

• Build high-impact, high-performance, high-scale products for development teams to succeed in the delivery of features
• Understand roadmap priorities and write frontend and/or backend code focused on scalability, testability, supportability, and maintainability
• With your technical expertise you will manage project priorities, deadlines, and deliverables
• Debug production issues across stack. 
• Perform thorough code reviews and provide useful constructive feedback.
• Contribute to cultivating a positive team environment
• Demonstrate a willingness to lean in as needed when duty calls

What you’ll bring

• A knack for engineering simple solutions to solve complex problems
• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes
• Ability to work remote-first in a high-growth company
• Ability to demonstrate high self-sufficiency to take on and complete projects promptly
• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward
• Experience with Python, Serverless, Kubernetes, and Cloud Platforms such as GCP or AWS, HTML5, CSS3, and JavaScript
• Demonstrable expertise with HTML5, CSS3, and JavaScript

Experience / Education / Qualifications

• Typically, 3+ years of relevant full stack development experience across back-end such as Python, Nodejs, and front-end experience including JavaScript and/or TypeScript, HTML, CSS or equivalent.
• Familiarity with micro-service architecture
• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience
• Demonstrable cloud computing experience
• Prior e-commerce experience preferred

All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.

Overview

We're looking for a Manager of our Tier 2 Accounts  to join our team! This person will nurture and lead a team of CSMs, scaling across a portfolio of 200+ merchants. Crucial to the success of our business, this person will be the aggregate voice of our merchant base in Tier 2. 

We are looking for someone who is savvy with strategy and has the ability to design the next phase of this program. This individual ideally has prior experience with people management and a strong understanding of how to drive value through systems automation combined with best-class strategy. 

What you'll do

• Professionally build, document, and implement the execution of Consultative Strategies for your team’s portfolio. 

• Propose, own and direct team-wide initiatives that directly impact the success of Customer Success.

• Own the directive of our multi-product expansion targets with your team and measure outcomes on an on-going basis 

• Communicate clearly and succinctly to stakeholders on Account Reporting: inclusive of Risk + Churn, NRR and Renewals

• Act as an on-going resource and escalation point for the Tier 2 book of business, supporting your team members as well as the needs of our merchants 

• Mobilize your team to deliver best in class experiences to their book of business. This includes delivering on scaled solutions as well as creative problem solving.

• Train CSM team members on consultative best practices, the application of feature implementation, and escalation resolutions.

• Collaborate with connected teams to execute tactical implementation of strategy.

• Craft and report merchant revenue, brand experience, product feedback, and more internally at Recharge.  Champion your merchant portfolio’s needs on an aggregate.

• Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and key results 

What you’ll bring:

• 3-5 years of proven success in people management 

• 5+ years of SaaS experience, ideally in Account Management or Customer Success

• Strong leadership to enable, coach, and drive team members to action

• A deep understanding of customer success best practices, particularly centered around growth and retention

• Organized with Project Management Experience; properly orchestrate merchant needs internally & externally on the aggregate

• E-commerce industry, tech-stack and knowledge of subscriptions

• Experience with spearheading large scale initiatives that impact multiple teams

• Expertise dealing with unexpected issues with out-of-the-box solutions

• Established techniques in working with cross-functional peers to achieve company-wide objectives 

• Ability to work remotely and desire to make an impact at a high growth company

• Bachelor's degree or equivalent experience desired 

Role Overview

The Storefront Team at Recharge is responsible for storefront widgets and backend services. These inject Recharge features; Subscriptions, Bundles, and Loyalty benefits into our merchant’s checkout experience. They handle 2.5M+ sessions per day and are some of our highest scale components in our platform. Checkout performance is critical to driving merchant revenue. As a result our widgets require high performance and stability.

In addition to the front-end widgets, the team is also responsible for supporting back-end services consisting of SQL/document databases, a CDN, event-driven messaging systems and REST APIs.

Our Tech Stack: Python, Fastapi, Flask, Vue.js. React, Remix, GCP, SaaS, MySQL/NoSQL, Terraform, Docker, Kubernetes, Splunk, SignalFx, Sentry

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:

• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems

• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new libraries and services to stakeholders

• You love the fast-paced nature of the eCommerce world

• You love rapid iterative design, testing, and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value.

• You are good at breaking up work into near, mid, and long-term phases so you can deliver value all along the way as you work toward a clear overall direction.

• You are good with working around existing systems and developing creative solutions to new and difficult problems.

Execution: You want to get things done. You’re energized by getting product in front of customers, and prefer an iterative approach with regular deliveries to your stakeholders versus all-at-once major releases. You hold yourself accountable for shipping regularly. You understand customer feedback is key in building the right thing and are flexible to handle changes in direction. 

Engineering excellence:You have experience in a variety of contexts, working with frontend, backend, infrastructure, and data. You’re confident reviewing PRs, discussing optimization strategies, and getting into the details as needed to make sure a high-quality product goes out the door.

Communication: You are a sound communicator across multiple mediums, including in-person, video, chat, and written documentation. You understand that being a senior level engineer is to be engaged in discussions, coach your fellow teammates, and effectively communicate technical designs and implementations.

Pragmatic:You productively work with your leadership, your product counterparts, and your team to deal with the realities on the ground on a day-to-day basis. You know plans change and markets change, and you believe you have what it takes to respond effectively to them.

Kindness and respect: You believe that there’s a right way to be part of the team, and it comes from having respect for yourself, your team, your leaders, and your stakeholders. You engage in meaningful exchanges, valuing feedback and diverse perspectives.

Bonus Experience:

• Experience in e-commerce
• Experience building within Shopify’s ecosystem

What you’ll do

• Live by and champions all of our core values (#accountability, #collaboration, #iteration, and #details)

• Build, maintain, and debug high-impact, high-performance, high-scale products enabling our merchants storefront experiences.

• Perform thorough code reviews and provide useful constructive feedback.

• Embrace rapid iterative design, testing, and development to gain context and understanding along the way informing the next useful step in delivering value

• Develop proof of concepts and incremental features within the merchant experience ecosystem, while ensuring contributions meet Recharge design and code standards

• Investigate, analyze, and evangelize programming methodologies

• Champion good habits (development techniques, security, and tech debt balance) amongst your peers while advocating for improved engineering standards, tooling, and processes

• Collaborate with product and engineering management to inform roadmap timeline and identify approaches to release product features incrementally

• Participate in all phases of the Product Development Lifecycle with product and engineering management to inform technical viability of product and engineering initiatives for key stakeholders

• Contribute to cultivating a positive team environment

• Demonstrate a willingness to lean in as needed when duty calls

What you’ll bring

• 5+ years of relevant development experience in fast-paced environments

• Willingness to learn and experiment to reach a desired outcome

• A knack for engineering simple solutions to solve complex problems

• Experience building, launching, and supporting new product features

• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes

• Ability to demonstrate high self-sufficiency to take on and complete projects promptly

• Ability to work remote-first in a high-growth company

• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward

• Exceptional analytical, communication, and interpersonal skills

• Willingness to develop, maintain, and debug product features throughout the stack

• Demonstrable expertise with JavaScript, Python, and Cloud Platforms such as GCP or AWS

Experience / Education / Qualifications

• 5+ years of relevant backend development experience across back-end such as Python, Google services like Cloud Functions, MySQL, Redis.

• Familiarity with micro-service architecture

• 2+ years of experience with a major modern Web UI framework (e.g. ReactJS, Vue) 

• Demonstrable cloud computing experience

• Prior e-commerce experience preferred

• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience
   

All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.

Overview:

The Enterprise Implementation Engineer role will lead our largest most complex merchant use cases to launch with Recharge.  You will need to leverage your consultative, critical thinking, and project management skills to support our Recharge merchants during their initial technical implementation and data migration.

The ideal candidate will be a project management master and comfortable working in a fast paced environment. You will need to collaborate cross functionally with  Sales, Partnership, Customer Success, Product, and Engineering to get our merchants launched and set up for growth with Recharge. You will also be asked to contribute strategically to the continued growth of the Implementation Team by identifying and driving opportunities for improvement as we aim to continually improve our implementation process.   

You will work with various merchant stakeholders to confirm scope and drive the merchant towards their launch date, while also serving as a Recharge product expert. You will be required to properly identify and execute merchant priorities and overcome possible risks to the merchant’s projects, while maintaining a focus on Recharge's internal business objectives. A strong technical acumen is also essential as you will often interact with the merchant’s development resources and discuss both front-end development requirements and custom API workflows. 

What you’ll do: 

• Partner with our merchants to create and execute implementation plans that are completed within a deadline and with the highest customer satisfaction.
• Lead key activities during the implementation process to train our clients and drive the adoption of our platform.
• Develop and maintain expertise on the ever evolving Recharge platform.
• Continuously improves upon established standard practices, ensuring the implementation process is constantly improving.
• Work closely with Implementation leaders to constantly evaluate and improve the merchant experience.
• Engage with merchant stakeholders via Zoom, email, and instant message services.

What you’ll bring: 

• Bachelor's Degree in Business or Technical Field
• 3+ Years of owning the execution of projects last longer than 4 months with multi-workstream projects, preferably with merchants processing in excess of $10million in monthly recurring revenue
• Experience working with APIs and understanding of software development cycle 
• Salesforce, Atlassian, SaaS Connector Tools, SaaS Project Management tools, and Zendesk preferred
• Knowledge of JS and CSS, preferred
• Experience in spreadsheet formulas and macros, preferred
• E-commerce experience, preferred

Role Overview:

This role will report to the head of Partner Programs and Strategy. In this role, you will be responsible for helping to define and execute our GTM strategy and business growth with partners. You will conduct analysis, help track KPIs, project manage and execute key initiatives to support our Revenue Development and Partnership leaders as we enter the next phase of Recharge’s growth. 

What you'll do

• Live by and champion our values: Accountability, Collaboration, Iteration, Details
• Provide analysis and recommendations to inform Recharge’s partnerships strategy and planning,
• Develop and act as subject matter expert internally - become a trusted adviser to partner leadership,
• Exhibited ability to synthesize complex analysis and data into easily understandable, compelling, and actionable insights for executive-level audiences
• Strong written and oral communication and presentation skills to effectively influence various functional groups and up to executive levels,
• Conduct ad-hoc analysis in support of cross-functional stakeholders and partnership management,
• Own project management on key initiatives that impact the Partnerships Team and Programs
• Design and build intuitive and actionable dashboards and data visualizations to drive business decisions,
• Support partner leadership with owning business activities such as forecasting, M/QBR preparation, annual operational planning, etc.,
• Define and drive cross-functional strategic projects focused on improving our go-to-market (GTM) engine.

Some examples of projects you will work on:

• Identify, create, and track leading KPIs for the Revenue Development & Partnerships organization, including leading and lagging indicators
• Create territories and partner portfolios for both Shopify and agency partner managers
• Help define annual updates to our partner programs, revenue share, and impact on the organization
• Help define and track a new managed MRR metric for partners as well as how we will roll out the metric to our partner program

What you'll bring

• Bachelor’s degree 
• 3-5 years of experience as a management consultant, strategy consultant, analyst, business analyst, sales operations, partner operations or similar
• MBA a plus but not required
• Proven track record of using data to drive business decisions including the ability to structure problems for analysis
• Experience with project management and driving forward cross-functional projects
• Exhibited ability to synthesize complex analysis and data into easily understandable, compelling, and actionable insights for executive-level audiences
• Strong written and oral communication and presentation skills to effectively influence various functional groups and up to executive levels
• Proficiency with data analysis, visualization, and automation tools (e.g., SQL, Tableau, Salesforce, Looker etc.)
• Ability to prioritize between short-terms goals and long-term priorities with a proven track record of exercising solid organizational and planning skills
• An active team player who takes initiative to not just identify problems but proactively recommend and implement solutions
• Comfort with ambiguity and ability to work in a self-guided manner

Role Overview

The Customer Portal team at Recharge is dedicated to developing and maintaining user interfaces that enable end-customers to interact seamlessly with our core product features across the merchant’s storefront in Shopify.

As part of this team, you’ll work on Affinity, our out-of-the-box customer portal used daily by thousands of customers to manage their subscriptions and upcoming orders. In this role, you will ensure that Affinity is modern, efficient, reliable, and extendable. You will design and develop features, collaborating closely with the product and design team to bring our product vision to life.

We use React for our frontend stack, supported by a custom-built component library compatible with the Shopify themes ecosystem. As a vital member of the team, you will help establish and uphold best practices for component development and architectural patterns, and facilitate rapid development for other feature teams.

You get bonus points if you are familiar with Shopify app development, including Polaris, Remote DOM, and Checkout UI Extensions.

Our Tech Stack: Python, Flask, React with Remix and Chakra UI, Vue.js, GCP, Elasticsearch, Redis, SaaS, CloudSQL/MySQL, Terraform, OpenTelemetry, Docker, Kubernetes, Splunk, SignalFx, Sentry, New Relic

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:

• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems
• You love exploring ideas with rapid prototyping and prioritizing the ones that have an immediate business impact
• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new testing tools and methodologies 
• You love the fast-paced nature of the eCommerce world
• You are good at breaking up work into near, mid, and long-term phases so you can deliver value all along the way as you work toward a clear overall direction
• You love rapid iterative design, test and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value

What you’ll do

• Live by and champions all of our core values (#ownership, #empathy, #day-one, and #humility)
• Build, maintain, and debug high-impact product features in Affinity
• Perform thorough code reviews and provide constructive feedback
• Embrace rapid iterative design, testing, and development to gain context and understanding along the way informing the next useful step in delivering value
• Be a core maintainer of Affinity, while ensuring design and component library contributions meet Recharge UI/UX standards and established business logic patterns
• Extend Affinity to support low-code and no-code extensions, enabling third-party developers to expand it in a safe and scalable manner
• Investigate, analyze, and evangelize programming methodologies
• Champion good habits (development techniques, security, and tech debt balance) amongst your peers while advocating for improved engineering standards, tooling, and processes
• Collaborate with product and engineering management to inform roadmap timeline and identify approaches to release product features incrementally
• Participate in all phases of the Product Development Lifecycle with product and engineering management to inform technical viability of product and engineering initiatives for key stakeholders

What you’ll bring

• 5+ years of relevant development experience in fast-paced environments
• A knack for engineering simple solutions to solve complex problems iteratively
• Experience building, launching, and supporting new product features
• Willingness to lean in as needed when duty calls
• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes
• Ability to work remote-first in a high-growth company
• Ability to demonstrate high self-sufficiency to take on and complete projects in a timely manner
• Exceptional analytical, communication, and interpersonal skills
• Willingness to develop, maintain, and debug product features throughout the stack
• Experience with large-scale frontend architecture, framework migration, component and design library systems is preferred
• Experience with React is preferred

• Experience with TypeScript is preferred

• Prior experience with Python and Flask (or similar backend web frameworks) is preferred

Experience / Education / Qualifications

• Typically, 5+ years of relevant development experience in fast-paced environments
• 5+ years of experience programming in frontend JavaScript frameworks (React preferred)
• Bachelor’s degree or equivalent experience
• Prior e-commerce experience is preferred

That said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.

Please note: this role is a remote contract rolebased in Australia and will have a scheduled shift of Tuesday-Saturday, 9am-5pm AEST.

Overview

Migrations at Recharge are on a growth trajectory like never before. In the past 2 years we have doubled the number of subscriptions migrated to Recharge and are on track to double this number again by the end of the current year. This has put high demand on the Recharge migrations team from both a commercial and technical perspective. We’re constantly iterating on our tooling and adapting our processes to match market trends. 

The Associate Migrations Engineer will be tasked with supporting self-service migrations for merchants leveraging new toolsets as well as working with senior members of the team to support enterprise migration projects. This person will be in a unique position to influence the next phase of the migrations program at Recharge and build their career within a leading software company in the subscription commerce space.

The growth of our migrations pipeline is directly related to the success of our go-to-market efforts. Recharge is quickly gaining notoriety as the leading enterprise subscription solution and reaching new heights in this regard. This has spurred investment and refinement within our migrations program– supporting a new type of clientele while continuing to meet the needs of a broad user base. 

The migrations team operates at the crossroads of services, support, and engineering. We do detailed work while navigating technical complexities to ensure that the company's growth efforts are well supported and continue to drive success for our company and its users. 

What you’ll do

• Establish and demonstrate a strong understanding of Recharge migration process and best practices

• Contribute to new processes within Recharge self-service migration support 

• Work in Zendesk to support merchants directly through use of Recharge’s self-service migration tooling

• Provide tooling feedback and work cross-functionally through escalations

• Support enterprise migration service engagements alongside our senior team members

• Live by and champion our values: Accountability, Collaboration, Iteration and Details
   

What you’ll bring

• 2-3 years experience in a technical support or operations role

• Desire to learn intricacies of multi-system migration processes 

• Ability to work cross-functionally with Sales, Support, and Engineering teams

• Demonstrated competency with standard Excel functions

• Working knowledge of Python would be seen as a differentiator

Overview

This position offers the opportunity to lead strategic partnerships, drive indirect revenue growth, and contribute significantly to the expansion of Recharge in the subscription commerce industry.  As the Enterprise Partner Manager, Shopify, at Recharge, you will own our pivotal relationship and growth strategy with Shopify Enterprise Account Executives and Enterprise GTM teams.  You will report to the Director of Partnerships, owning go-to-market initiatives with these Shopify teams including co-marketing, co-selling, and enablement.  You will work cross-functionally with GTM functions in Recharge including Sales, Account Management, Marketing, and Solutions to achieve your goals and those of the partnership.

What you'll do

• Live by and champion our values: Accountability, Collaboration, Iteration & Details

• Generate pipeline and revenue in collaboration with Enterprise Shopify GTM teams.

• Achieve quarterly revenue targets, driving growth through effective channel enablement and support.

• Facilitate collaboration between Enterprise Shopify GTM and Recharge GTM teams

• Collaborate closely with cross-functional teams to align channel initiatives with overall business objectives and ensure seamless execution.

• Manage relationships with Shopify Enterprise Accounts Executives and Solutions Engineering Teams.

• Develop and execute channel enablement strategies to expand access and awareness within the Enterprise Shopify channel, ensuring identification of opportunities for Recharge products to support Shopify merchants’ goals. 

• Collaborate with Recharge Partner Marketing on co-marketing opportunities with Shopify.

• Represent Recharge at industry events, conferences, and networking opportunities, cultivating relationships with new and existing partners.

• Drive thought leadership and industry best practices through community-wide enablement and marketing initiatives, positioning Recharge as a leader in subscription commerce solutions.

What you'll bring:

• 5+ years of proven experience in channel management, business development, or related roles, preferably in the payments, fintech, or ecommerce industry.

• Demonstrated success in driving revenue growth through strategic channel partnerships, with a track record of exceeding revenue targets.

• Strong leadership skills with experience developing high-performing strategic partnerships with autonomy.

• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.

• Strategic thinker with a results-oriented mindset, capable of developing and executing complex channel strategies.

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA or relevant advanced degree preferred.

Overview

The Customer Success Department at Recharge is looking for a New York City-area Customer Success Manager who is driven, resourceful, and will use their consultative, critical thinking, and people skills to support our Recharge Merchant customers. The Customer Success team is critical to the success of our business, and by working with a portfolio of high-performing merchants, you will make an immediate impact by building long-term relationships and helping them drive business results.

Please note: While Recharge Payments is a remote-first company, we are looking for this person to be able to go into our New York City hub on a hybrid basis (3 times a week) and be able to meet with merchants in person on a regular basis.

What you will do:

• Live by and champion our values: #accountability, #collaboration, #iteration, #details.
• Partner with our customers to understand their business objectives and goals, products purchased, challenges, technology stack, and more to ensure retention or contract renewal.
• Own the success of a book of business heavily aligned to the New York City area.
• Build upon your knowledge of their business to lead strategic conversations regarding data insights, KPIs, value, and overall success with Directors and C-level customer stakeholders, with the ability to attend and host in-person business meetings to accomplish this.
• Leverage your customer relationships and product knowledge to ensure product adoption and generate upsell opportunities that support our customers’ growth.
• Leverage Salesforce data and other analytics platforms to build a deep understanding of your BoB’s business health and use that data to identify and resolve potential risks.
• Engage in quarterly business reviews with customers, often in person, to build and continually update mutual success plans that align business goals to an effective growth strategy.
• Attend 1-3 local NYC-based events each quarter hosted by Recharge or our partners.
• Through a consultative approach, be an advocate for support and product needs.
• Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions.
• Maintain clean data within our internal CRM and other systems to ensure that Recharge’s leadership team has accurate information to review.

What you’ll bring:

• 3-5 years minimum of experience in eCommerce, either at a brand or managing accounts at a SaaS company.
• 1+ years of experience leveraging CRM tools, ideally with direct Salesforce and Gainsight experience.
• Experience in a customer-facing role with accountability for contract renewals.
• Proven success using data and analytics to create practical insights to build customer strategic plans.
• Excellent communication skills that can apply at all levels of organizations, especially C-level.
• Intermediate technical aptitude with the ability to navigate conversations around complex technical concepts.
• Excellent resourcefulness and an ability to prioritize competing requests from customers while partnering internally with stakeholders to ensure success.
• Ability to work in New York City on a hybrid basis and desire to make an impact at a high-growth company.

Role Overview

The Core Commerce Org at Recharge is composed of several teams and is responsible for services core to our business, including Subscriptions, Orders, Customers, Credits, Discounts, Shipping, Taxes, Integrations with Shopify, and more. They work to maintain and improve these services from an operational perspective, as well as continue to build pivotal core features for our merchants and their customers. You should thrive in taking ownership of end-to-end solution design and delivery while extending our Subscriptions and Rewards platforms.

We're looking for engineers with cloud computing experience who like to collaborate closely with others and relentlessly seek ways to improve our code base, processes, and themselves.

Our Tech Stack:Python, Flask, Dapr, KEDA, Kubernetes, GCP Cloud Functions, Elasticsearch, Redis, Terraform, Helm, OpenTelemetry, Docker, Splunk, Signalfx, Sentry, SaaS, CloudSQL/MySQL

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:

• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems
• You love exploring ideas with rapid prototyping and prioritizing the ones that have an immediate business impact
• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new libraries and services to stakeholders
• You love the fast-paced nature of the eCommerce world
• You are good at breaking up work into near, mid, and long-term phases so you can deliver value all along the way as you work toward a clear overall direction.
• You love rapid iterative design and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value

What you’ll do

• Build high-impact, high-performance, high-scale products for development teams to succeed in the delivery of features
• Understand roadmap priorities and write frontend and/or backend code focused on scalability, testability, supportability, and maintainability
• With your technical expertise you will manage project priorities, deadlines, and deliverables
• Debug production issues across stack. 
• Perform thorough code reviews and provide useful constructive feedback.
• Contribute to cultivating a positive team environment
• Demonstrate a willingness to lean in as needed when duty calls

What you’ll bring

• A knack for engineering simple solutions to solve complex problems
• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes
• Ability to work remote-first in a high-growth company
• Ability to demonstrate high self-sufficiency to take on and complete projects promptly
• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward
• Experience with Python, Serverless, Kubernetes, and Cloud Platforms such as GCP or AWS, HTML5, CSS3, and JavaScript
• Demonstrable expertise with HTML5, CSS3, and JavaScript

Experience / Education / Qualifications

• Typically, 5+ years of relevant full stack development experience across back-end such as Python, Nodejs, and front-end experience including JavaScript and/or TypeScript, HTML, CSS or equivalent.
• Familiarity with micro-service architecture
• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience
• Demonstrable cloud computing experience
• Prior e-commerce experience preferred

All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.

Overview

We are looking for a highly motivated Account Based Marketing Manager to join our demand generation team. The role will contribute to our Enterprise GTM strategy and lead ABM programs to turn high volume merchants into customers. Exceptional candidates will be able to manage and communicate with stakeholders across Recharge for ABM programs to execute at a high level. 

What you’ll do

• Live by and champion our values: Accountability, Collaboration, Iteration & Details 

• Establish an execution framework where stakeholders understand their given roles and are held accountable

• Identify high-potential target accounts and contribute to ideal customer profile (ICPs) and persona creation for high-volume merchants 

• Understand our platform’s value propositions and how to position Recharge to high-volume merchants  

• Collaborate with Product Marketing and Sales to develop our Enterprise go-to-market, as well as, how to socialize the strategy 

• Develop, orchestrate and execute holistic ABM strategies and programs, including but not limited to, 1:1, 1:few, executive and industry programs

• Provide visibility into the touch-points and progress of ABM accounts 

• Develop robust reporting to help us track how our account-based efforts are generating opportunities, accelerating time to close and winning deals

What you’ll bring

• 5+ years of related marketing experience in B2B SaaS required

• 2+ years in Account Based Marketing 

• Experience with program management, masterful at instilling confidence in cross functional teams

• Hands-on experience with CRM and MAP software (e.g, Salesforce, Hubspot), ABM and sales intelligence technologies (e.g, 6sense, Demandbase, Clearbit, Apollo, Unify)

• Experience experimenting and developing net new programs

• Excellent communication skills 

Overview

In this multifaceted role, you'll spearhead Recharge's owned event initiatives, playing a key role in merchant retention, upsell opportunities, and building strong brand loyalty. You'll own the strategy, execution, and measurement of our marquee events – ChargeX (annual user conference) and ChargeUp (regionalized hosted events) – ensuring they deliver exceptional value to our merchants and contribute significantly to Recharge's overall goals. Additionally, you'll provide support and alignment for the ABM (Account-Based Marketing) team's event motion, fostering a cohesive event experience for our high-value accounts.

What you’ll do

• ChargeX - Lead the Charge:
  • Partner with the Director of Events and cross-functional teams (Marketing, Sales, Success) to develop and execute a captivating ChargeX conference experience and strategy.
  • Oversee all aspects of ChargeX, including theme development, agenda creation, speaker recruitment, production, staffing, budget management, vendor coordination, and marketing initiatives.
  • Craft and deliver engaging presentations that showcase Recharge's value proposition and drive product adoption.
  • Measure event success through key metrics (attendance, engagement, ROI) and utilize data to refine future ChargeX conferences.
• ChargeUp - Energize Regional Markets:
  • Plan and execute regional ChargeUp events, tailoring content and format to cater to the specific needs of merchants in each region.
  • Collaborate with regional sales and partner marketing teams to ensure successful event promotion and merchant engagement.
  • Leverage learnings from ChargeUp events to inform broader Recharge marketing strategies.
• ABM Event Motion - Align and Support:
  • Work closely with the ABM team to ensure alignment between ChargeX/ChargeUp events and targeted outreach efforts for key accounts.
  • Assist with the execution of 1:1, 1:few, and 1:many engagement activities for high-priority accounts during events.
  • Provide insights and feedback to the ABM team regarding merchant needs and pain points identified through event interactions.

What you’ll bring

• Minimum 5+ years of experience in event marketing or a related field.
• Proven track record of planning and executing large-scale marketing events.
• Strong understanding of B2B subscription and DTC marketing strategies, campaign management, and event budgeting.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders (internal and external).
• Project management expertise with a focus on organization, prioritization, and meeting deadlines.
• Data-driven approach with a passion for measuring and analyzing event impact.
• Experience working in a fast-paced environment and managing multiple projects simultaneously.
• Proficiency in project management tools (e.g., Asana, Trello) and marketing automation platforms.
• Bonus: Experience with the subscription commerce industry and a passion for Recharge's mission.

Overview

We are looking for an Account Executive to be a key member of the Sales organization and drive growth opportunities by focusing on identifying, targeting, and closing new business. You will lead product demos, qualify potential merchants and provide solutions to build trust in the Recharge platform. You will have the opportunity to work with a range of merchants, varying in size and industry, and will be responsible for owning the full sales cycle for each of your accounts.

Please note: this is a remote contract role based in the UK.

What you’ll do

• Live by and champion our values: #accountability, #collaboration, #iteration, #details.
• Conduct in depth market research to identify and qualify new account opportunities
• Expertly complete the end-to-end sales cycle from cold email outreach to scheduling and facilitating online product demonstrations and closing the sale.
• Perform business, product and technical demonstrations to customers and prospective customers as needed
• Use a value-oriented, consultative sales approach to educate customers on what products will best meet their business needs; building long term relationships.
• Independently manage a pipeline with multiple prospects and consistently utilize Hubspot to document progress.
• Identify where enterprise-level or complex merchants require teamwork with Sales Engineers
• Consistently exceed monthly metrics and quota

What you’ll bring

• 3+ years of inside technology sales experience with a history of success in a consultative sales environment 
• Strong work ethic with the ability to overcome objections and build trust
• Exceptional written and verbal communication skills and must be comfortable explaining complex concepts to both technical and non-technical audiences
• Strong critical thinking skills and a creative approach to penetrating new accounts
• Metrics-driven, comfortable with utilizing (and ideally creating) spreadsheets, CRM, RFPs
• Experience using Salesforce/Hubspot CRM
• Experience with a sales automation tool, Outreach.io preferred. (other tools: salesloft, yesware, quickmail.io, etc)
• Ability to work a schedule of 9am - 6pm BST; travel up to 10%-15% of the time 
• Bachelor’s degree or equivalent experience required.

Overview

We are looking for a brilliant Commercial Counsel to join Recharge’s expanding in-house legal team. As our Commercial Counsel, you will report to the Managing Counsel, Commercial & Privacy and will be primarily responsible for supporting the Sales, Strategic Partnerships, Procurement, Marketing and Customer Success orgs with a focus on commercial contract negotiation and providing business-first legal advice. 

In addition, you will have the opportunity to work on a broad variety of other legal and business matters across the organization. 

The right person will be comfortable working with cross-functional teams with the ability to manage a wide range of projects.

What you’ll do

• Live by and champion our values: #accountability, #collaboration, #iteration, #details

• Partner with various stakeholders in the company to help drive business outcomes

• Provide legal support and advice on a broad range of commercial agreements, including SaaS agreements, partnership agreements, data processing agreements and non-disclosure agreements

• Participate in end-to-end contract support (i.e., advising, drafting, negotiating and readying for execution) for a variety of commercial agreements

• Assist in the operation and development of policies and procedures for the company

• Contribute to problem resolution by identifying, addressing, and escalating issues as they arise

• Work cross-functionally on a variety of legal matters to support business development and innovation

• Provide clear and pragmatic legal advice to non-lawyers on a commercial matters

What you’ll bring

• JD from an ABA-accredited U.S. law school with strong academic credentials

• Active member of a recognized state bar in the United States

• 5+ years of relevant experience in a law firm and/or in-house legal department

• Excellent negotiating and drafting skills on financial/commercial transactions

• Excellent communication skills, both written and verbal, and ability to interact effectively with various levels of staff and management in various departments

• Excellent organizational and analytical skills with the ability to prioritize and handle multiple tasks simultaneously in a fast paced environment

• Detail oriented and driven to do things right

• Self-motivated with a passion for taking ownership of your work and delivering outcomes

• Effective in a dynamic environment, adapting to and managing change in a positive and proactive manner

• A team player with a ‘winning as a team’ attitude

• Ability to work remote-first in a rapidly scaling organization

Overview

We're looking for a Manager to join our Customer Success team! This person will nurture and lead a team of experienced Sr Customer Success Managers, scaling across our Top-tier Enterprise Merchants. Crucial to the success of our business, the Manager of Enterprise Accounts must have a mind to design as developing and leading customer strategy is key to success in this role. The Manager of Enterprise will be the aggregate voice of the customer and point of contact for complex, unique, and premier brands.

What you will do

• Design and develop a strategy to retain and grow the top-end of our merchant base

• Architect optimization plans alongside a team of experienced Sr Customer Success Managers

• Propose, own and direct team-wide initiatives that directly impact the success of Customer Success

• Track, measure and improve meaningful KPIs tied directly to OKRs based on team performance

• Mobilize your team to deliver best in class experiences to their book of business.

• Train and develop Sr Customer Success team members to build on existing knowledge and collaborate on solutions across all of Enterprise

• Communicate clearly and succinctly to customers and stakeholders on Account Reporting: inclusive of Risk + Churn, Net Revenue Retention, Contract Coverage. 

• Collaborate with connected teams to execute tactical implementation of cross-functional strategy.

• Craft and report merchant revenue, brand experience, product feedback, and more internally at Recharge.  Champion your merchant portfolio’s needs on an aggregate.

• Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and key results 

What you’ll bring:

• 3-5 years of proven success in people management 

• Experience working with Enterprise brands and portfolios exceeding $20M in ARR

• Grit and a strong-desire to achieve business results 

• A desire to iterate and continuously learn and grow

• 5+ years of SaaS experience, ideally in Account Management or Customer Success

• Strong leadership to enable, coach, and drive team members to action

• A deep understanding of customer success best practices, particularly centered around growth and retention

• Organized with Project Management Experience; properly orchestrate merchant needs internally & externally on the aggregate

• E-commerce industry, tech-stack and knowledge of subscriptions

• Experience with spearheading large scale initiatives that impact multiple teams

• Expertise dealing with unexpected issues with out-of-the-box solutions

• Established techniques in working with cross-functional peers to achieve company-wide objectives 

• Ability to work remotely and desire to make an impact at a high growth company

• Bachelor's degree or equivalent experience desired 

Overview

The Community Engagement Strategist is crucial in cultivating long-term merchant relationships and fostering meaningful engagement within our community. As the strategic owner of Recharge’s merchant community, you will develop new programs, processes, and opportunities for partnerships with key merchants, industry influencers, and thought leaders, as well as enable merchant-to-merchant and merchant-to-Recharge communication. 

The ideal candidate thrives on building connections, leveraging data-driven insights, and contributing thought leadership to propel community growth and engagement. If you have a proven track record of building external communities and are fanatical about customer experience—this role is right up your alley. 

What You’ll Do

Recharge Community Strategy and Management

• Own the development and execution of Recharge’s digital community, fostering a lively merchant ecosystem.

• Develop and maintain a program with high-impact ecommerce influencers to drive organic opportunities for Recharge promotion.

Ecommerce Events and Thought Leadership

• Attend and represent Recharge at merchant-facing events, fostering networking and learning opportunities within the community.

• Identify speaking opportunities for merchants, both internally and externally, and oversee merchant speaker preparation.

• Contribute thought leadership content, such as blog posts or podcasts, to educate and engage the merchant community.

Feedback Loop and Market Insights:

• Develop and maintain a merchant feedback loop, including conducting surveys and collaborating with internal teams to drive continuous improvement and innovation.

• Conduct ecommerce market research and analysis to identify emerging trends, market opportunities, and competitive threats, sharing insights to inform strategic decisions.

Data-Driven Optimization:

• Leverage analytics to measure the effectiveness of community engagement initiatives.

• Provide regular reports on key performance indicators (KPIs) and recommend adjustments for continuous improvement.

 What You'll Bring:

• 3 years of demonstrated experience owning end-to-end community engagement, strategic partnership development, or related fields.

• Proven experience building out at least one community program from the ground up, demonstrating the ability to conceptualize and execute initiatives that foster community engagement and growth.

• Strong interpersonal skills with a knack for building and nurturing customer relationships.

• Excellent communication and presentation skills, with experience crafting thought leadership content.

• Passion for ecommerce, technology, and fostering community growth is a must. Ecommerce experience is a big plus. 

• Willingness to travel to events to forge new—and nurture existing—merchant relationships.

• Detail-oriented with the ability to build out new cross-functional processes, and strong organizational and project management skills.

• Proven ability to leverage data and insights to drive decisions and optimize strategies.

• Ability to thrive in a fast-paced, collaborative environment, balancing multiple priorities effectively.

Overview:

We are currently seeking a dynamic and motivated individual to join the Product Marketing team at Recharge. This person will drive our strategy, value proposition and marketing efforts for high-growth potential segments. The ideal candidate will play a critical role in shaping and executing targeted marketing initiatives, leveraging a deep understanding of product value propositions, the competitive landscape and market demands. 

What You’ll Do:

• Live by and champion our organizational values: Accountability, Collaboration, Iteration & Details.

• Develop, orchestrate, and execute holistic ABM strategies and programs, encompassing 1:1, 1:few, and 1:many initiatives, as well as executive and industry programs.

• Become a product and market expert to drive thoughtful go-to-market strategies, collaborating closely with the Product team.

• Partner with Account Executives and Sales Development Representatives to impact outreach effectiveness and efficiency through research, enablement, presentation and sequence reviews.

• Collaborate closely with Marketing and Sales teams to define and prioritize short and long-term programs and campaigns to drive engagement in key accounts.

• Take responsibility, along with counterparts in Sales, for consistently achieving new sales pipeline targets quarterly.

• Work closely with Customer Success to ensure new product launches are adopted by top customers.

• Measure performance metrics and provide actionable recommendations to enhance our roadmap and growth, utilizing data insights to influence future strategy.

• Define, monitor, and analyze metrics for campaigns to ensure strategic goals are met, leveraging data insights to influence future strategy.

• Participate in industry and company-hosted conferences and events.

What You’ll Bring:

• Minimum of 4 years of Product Marketing and/or Account-Based Marketing experience, including a track record of developing Enterprise marketing programs. 

• Involvement in competitive intelligence programs for a technical product. 

• Experience partnering with Sales, SDR, and events teams for pipeline and revenue targets. 

• Familiarity with CRM and MAP software (e.g., Salesforce, Marketo, HubSpot), ABM, and sales intelligence technologies (e.g., 6sense, Demandbase, Clearbit, ZoomInfo, Apollo).

• Experience supporting sales teams with 1:1 and 1:few campaigns and presentations.

• Highly organized and strong attention to detail with a motivated, self-starter attitude.

• Demonstrated ability to organize and lead cross-functional project teams for impactful go-to-market launches.

• Ability to work independently as well as in a team-oriented environment.

• Experience in ecommerce technology is a plus.

• Willingness to travel as needed.

Overview

Recharge is looking for a motivated and self-driven Chief of Staff to support the CEO, Oisin O’Connor. You will be reporting directly to the CEO and will be expected to work in-person 1-2 days per week in our Santa Monica, California office.
 

What you’ll do

• The role will act as a confidant and advisor to the chief executive, acting as a sounding board for ideas. Additionally, they work on diverse projects based on the CEO’s priorities and manage a wide variety of initiatives as determined by the CEO

• Deliver successful project management and work with external stakeholders and teams on strategic efforts that require hands-on experience across multiple functional disciples and business organizations

• Assist in project management, including coordinating timelines, resources, and deliverables

• Serve as a liaison between the CEO and various stakeholders, both internal and external

• Collaborating on metrics tracking and KPIs across the company

• Drive internal communications for team meetings and other internal communications at major milestones. 

• Some EA work such as expenses, travel, calendaring etc

• Live by and champion our values: Accountability, Collaboration, Iteration and Details
   

What you’ll bring

• Strong critical thinking and problem solving skills 

• Strong organizational skills with excellent relationship building, communication skills and negotiation skills

• Understanding of roadmapping and business strategy 

• Business versatility 

• Exceptional verbal and written communications skills, along with strong emotional intelligence

• Backgrounds could include program management, operations, consulting  among others

Overview

• Recharge is looking for a motivated Implementation Engineer to lead new and existing merchants through launch on Recharge’s platform or on new Recharge products. You will need to leverage your consultative, critical thinking, and people skills to support our Recharge merchants during their technical implementation.
• The ideal candidate will be a project management master and comfortable working in a fast paced environment. You will need to collaborate cross functionally with  Sales, Partnership, Customer Success, Product, and Technical Support to get our merchants across the finish line and set up for growth with Recharge. You will also be asked to contribute strategically to the continued growth of the Implementation Team by identifying and driving opportunities for improvement as we aim to continually improve our implementation process.   
• You will work with the various merchant stakeholders to confirm scope and drive the merchant towards their launch date, while also serving as a Recharge product expert. You will be required to properly identify and execute merchant priorities and overcome possible risks to the merchant’s projects, while maintaining a focus on Recharge's internal business objectives. A strong technical acumen is also essential as you will often interact with the merchant’s development resources and discuss both front-end development requirements and custom API workflows. 
• With this role, you must share our passion for subscription commerce, thrive in a dynamic environment, and have the flexibility and willingness to jump in and get things done.  You are equally comfortable in a business setting interacting with executives, as well as in a technical context talking about the ins and outs of the Recharge product.

What you’ll do

• Act as a Recharge technical project manager and trusted guide to merchants during the post-sales implementations phase (whether implementing Recharge for this first or adding on a new Recharge product).
• You will consult our merchants to understand their business needs and craft solutions that deliver value and drive growth via Zoom calls, emails and slack.
• You aim to be a step ahead of objections but when they arise you handle them by providing tailored and actionable solutions. 
• On both individual and company levels, you will drive impact by taking ownership. You will be accountable for the success of launching your book of business, will drive outcomes while communicating with urgency, while always having milestones and launch dates in mind. 
• Prepare for and lead technical discussions with teams ranging from non-technical business stakeholders to software engineers
• Consult and provide technical insight to merchants as an authority on recommended technical approaches & best practices for the merchant’s category and setup
• Immerse yourself in the ever-evolving eCommerce industry and continually evaluate how to position Recharge during the implementations scoping process

What you’ll bring

• Bachelor's Degree in Business or Technical Field
• 2 years project management experience, preferably in the software space
• Shopify experience preferredUnderstanding of programming and debugging, as well as REST APIs and Webhooks (Python or Javascript preferred)
• Knowledge of JS and CSS, preferredExperience in spreadsheet formulas and macros, preferred
• Salesforce, GuideCX, Atlassian, SaaS Connector Tools, SaaS Project Management tools, and Zendesk preferred
• An understanding of the eCommerce industry
• Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences
• Ability to travel up to 10% of the time