About this role 

The Registered Nurse Clinical Specialist reports to the Director, Clinical Operations of Care Support Services and is responsible for guiding members through their Transcarent experience in partnership with Transcarent’s Care Coordinators. This role also supports quality assurance and improvement efforts and operations related to our Centers of Excellence (COE) program in accordance with the Transcarent Quality Tenets. The Registered Nurse Clinical Specialist will reflect the mission, vision, and value statements of Transcarent to internal departments and external plan sponsors, providers, and partners. 

What you’ll do

Support the Care Support Services team with clinical subject matter expertise and guidance relating to individual cases and in broader strategy and processes. This includes direct support to Plan Members.

• Partner with the Care Support Services Team to manage a caseload efficiently and effectively across a variety of clients and all clinical categories. 
• Supports members to introduce, coordinate, and guide members through their Transcarent experience. 
• Work effectively with other supporting operational roles and internal departments, to coordinate the member's case. 
• Effectively address and resolve Member barriers to utilizing the benefit including addressing program questions and collecting medical records in a timely and accurate manner to ensure an expedited process. 
• Work with cross functional teams to develop new or update existing quality measures, protocols, processes, and policies to minimize risk and ensure compliance. 
• Work collaboratively with our COE facility and provider partners in support of achieving the highest quality experience for our Members. 
• Support the Provider Relations team with guidance relating to COE facilities and providers for targeting and participation. 
• Support the operational needs of the COE program from a clinical perspective including monitoring and support for member complications. 
• Lead a cohort of Care Coordinators to ensure cases are effectively progressing through to completion accurately. 
• Other duties as assigned. 

What we’re looking for 

• Registered Nurse and current licensure, BSN required. 
• A minimum of 5 years clinical acute care experience as a practicing RN preferred. 
• Compact licensure 
• Experience in surgery preferred. 

Nice to have 

• Flexibility- Openness and understanding that dynamic environments include change, and welcoming that change with a positive attitude. 
• Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 
• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 

As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in fraud, e-commerce and payments, where we provide value. As a trusted advisor with a deep product and industry knowledge, you'll be able understand customers' goals and help them optimize performance. You'll collaborate internally with management and broader teams to provide an outstanding customer experience and drive continuous improvement for Signifyd.

Responsibilities:

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Identify, establish, and strengthen relationships with current and potential team members within your accounts
• Close renewals and seek out additional expansion opportunities within your book of business
• Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and conduct periodic business reviews with client executive teams
• Be a face of the company at trade shows and other industry events, both virtually and in person
• Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve.

Requirements for position:

• 2+ years of Customer Success Management or Account Management; technology background preferred
• Customer management experience within complex accounts
• Excellent communication and presentation skills
• An analytical and metrics-driven work style
• Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals
• Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.)
• Motivated, resourceful, detail-oriented, and highly organized
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Background in e-commerce, fraud or payments industries is a plus

#LI-Remote

Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation’s call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…

• Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

Check us out at Hazel Health Careers. 

The Role:Regional Vice President, Strategic Growth

Location:Remote

What You’ll Do:

Government Relations OR Clinical Strategy Expertise:

• Government Relations
• Develop and execute comprehensive government relations strategies to influence public policy at the local, state, and federal levels.
• Build and maintain relationships with key stakeholders, including legislators, regulators, government agencies, and advocacy groups.
• Monitor legislative and regulatory developments that may impact the company and develop proactive responses.
• Represent the company's interests in legislative hearings, industry conferences, and other public forums.
• Collaborate with internal teams to ensure alignment between government relations initiatives and overall business objectives.
• Clinical Strategy
• Evaluate mental health clinical market strategies and trends related to digital/telehealth services
• Provide clinical support related to HIPAA compliance, telemedicine laws, reimbursement policies, and best practices in telehealth service delivery
• Develop and execute strategic plans for expanding telehealth services in the mental health sector; this involves identifying target markets, analyzing competition, and devising effective marketing strategies
• Understand financial principles and metrics relevant to telehealth business models, such as revenue generation, cost analysis, pricing strategies, and return on investment (ROI) calculations
• Demonstrate knowledge of regulatory requirements governing telehealth services, including licensure, credentialing, billing, coding, and documentation standards

New Business Development:

• Identify and evaluate new business opportunities that align with the company's strategic priorities and growth objectives.
• Cultivate relationships with potential clients, partners, and industry stakeholders to understand their needs and explore collaboration opportunities.
• Lead the development and execution of business development plans, including market analysis, competitive positioning, and proposal development.
• Negotiate and finalize agreements with clients, partners, and vendors to drive revenue growth and expand the company's market presence.
• Track and report on key performance metrics related to new business development activities.

Strategic Leadership:

• Provide strategic guidance and leadership to internal teams related to your subject matter expertise.
• Stay abreast of industry trends, market dynamics, and regulatory changes to inform strategic decision-making.
• Collaborate with senior leadership to develop and refine the company's overall strategic plan and business objectives.
• Represent the company in industry associations, professional networks, and other relevant forums to enhance our visibility and reputation.

What Excites Us:

Government Relations OR Clinical Strategy requirements:

• Government Relations:
• Licensed clinical mental health professional with minimum 15 years experience
• Minimum 15 years progressive leadership roles focused on clinical strategy
• Experience supporting commercial and business development teams in a clinical executive role
• 10+ years experience providing clinical support to digital/telehealth services

• Clinical Strategy:
• Bachelor's degree in business, public policy, law, or a related field; law degree and licensed to practice law preferred.
• Previous experience as a state legislator or other state elected official, with a strong understanding of the legislative process, regulatory environment and particularly the appropriations and procurement processes.
• Proven track record of success in developing and implementing government relations strategies that achieve tangible results, preferably in the digital healthcare sector.

General requirements:

• Demonstrated experience in identifying, pursuing, and closing new business opportunities, preferably in the digital healthcare sector.
• Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders and build consensus.
• Strong analytical and problem-solving abilities, with a strategic mindset and the ability to think creatively.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Willingness to travel as needed.

Our Benefits:

This is an exciting position in a fast-paced organization. We offer:

• A competitive compensation package, including a hiring base pay range of $150,000 - $180,000 with additional commission eligibility.
• High-quality medical, dental and vision coverage 
• 401K with a 100% employer match for contributions up to 4% of salary
• 15 days PTO and 10 paid holidays annually
• Flexible Spending Account (FSA) and option for Health Spending Account (HSA) depending on medical coverage
• Employer-paid short-term and long-term disability and employer-sponsored life insurance

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.

The Staff Machine Learning Engineer is a versatile role that drives a wide spectrum of applied ML research and development to overcome challenges on urban roads related to Perception and Object Tracking. The Tracking team is responsible for outputting a list of all the people, bikes, vehicles, and obstacles near the Cruise car, as well as a complete description of each agent. On a day-to-day basis, you will:

• Explore, prototype, validate, and iterate new algorithms and strategies
• Drive efforts to optimize, supervise and refine on-road performance for models in production
• Be considered one of the technical leaders of the department who guides current and future technology choices
• Have a deep understanding of the business and operational impact for different technology tradeoffs, and be able to balance effectively based on the company’s need
• Enable other engineers on the team to be more effective through design and code that is easy to extend and contribute into
• Be capable of influencing others and building consensus even over contentious technical debates

What you must have:

• PhD / MS degree in computer vision, machine learning or a related field; alternatively equivalent years of industry experience solving ML problems which do not have readily-available solutions
• Track record of driving applied deep learning projects from start to completion, including conception, problem definition, experimentation, iteration, and finally publication or productization
• Track record of cross organization impact
• Strong programming skills in Python and/or C++
• Extensive experience with ML frameworks such as Tensorflow, Caffe, or PyTorch
• Excellent mathematical and physical reasoning skills, especially with probability
• Strong verbal and written communication skills
• Expertise in setting architectures that are scalable, efficient, fault-tolerant, and are easily extensible allowing for changes over time without major disruptions.
• Ability to design across multiple systems. Ability to both investigate in sophisticated areas as well as a good breadth of understanding of systems outside of your domain.
• Ability to wear several hats shifting between coding, design, technical strategy, and mentorship combined with excellent judgment on when to switch contexts to meet the greatest need.

Bonus points!

• PhD in machine learning, computer vision, or robotics
• Experience in deploying perception algorithms and models into real-world environments
• Experience with object tracking, especially multi-sensor and/or multi-object tracking

The salary range for this position is $183,600 - 270,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

As a Staff Applied Scientist, Machine Learning - Perception, you drive impact focused projects that address the everyday challenges that happen on urban roads, ones that do not have standard solutions available.

What you'll be doing:

• On the research end, the Applied Scientist explores, prototypes, validates, and iterates new algorithm
• On the development end, the Applied Scientists optimizes, productionizes, and monitors / refines on-road performance for their models
• Identify problems in the perception stack
• Initiate and lead new projects
• Considered one of the technical leaders of the department who guides current and future technology choices
• Have a deep understanding of the business and operational impact for different technology tradeoffs, and able to balance effectively based on company’s need
• Enable others engineers on the team to be more effective through design and code that is easy to extend and contribute into
• Capable of influencing others and building consensus even over contentious technical debates

What you must have:

• PhD / MS degree in computer vision, machine learning or a related field with multiple research publications in top conferences or journals; alternatively equivalent years of industry experience solving ML/CV problems which do not have readily-available solutions. For MS-degree holder, proof of research-leadership in the form of multiple first-author publications in tier-1 ML/CV conferences- NeurIPS, CVPR, ICML, ICCV, ICLR etc. and 2+ years of industry experience in a research-focussed job after completing MS degree.
• Expertise in at least one of these specific areas: 2D/3D object detection, semantic / instance segmentation, fine-grained attribute understanding, human pose / gesture recognition, image sequence / semantics understanding, image embedding, visual/LIDAR-based tracking, multi-object tracking, and vision-based behavior prediction
• Track record of driving ML research projects from start to completion, including conception, problem definition, experimentation, iteration, and finally publication or productization
• Strong programming skills in Python and/or C++
• Strong verbal and written communication skills

About The Role

We’re looking for a skilled Technical Accounting & Reporting Senior Manager to join our team. You will report to the Director of Accounting, and will be responsible for many aspects of technical and corporate accounting, including preparing accounting memos and analyses to address technical accounting issues arising from business transactions, preparing financial statements, and developing accounting policies and processes as the company scales. As part of a highly impactful team, you will work cross functionally to assess the accounting impacts of potential transactions. 

What you’ll be doing

• Research and document technical accounting matters for a variety of new, complex or non-standard transactions, including lease accounting (ASC 842), revenue recognition (ASC 606), financing transactions, impairment reviews, and consolidation assessments

• Prepare technical accounting memos for complex transactions 

• Prepare quarterly and annual consolidated financial statements 

• Prepare annual financial statements to support external audits, including for international subsidiaries 

• Support the preparation and review of company disclosures within parent company filings

• Proactively partner cross functionally with finance business partners, strategic finance, and tax to advise on the accounting treatment of strategic transactions

• Find opportunities to improve the efficiency and effectiveness of the financial reporting process

• Build and maintain scalable accounting processes to support growth

• Review material contracts and document the accounting impact

• Assist with the monthly close process

• Ad-hoc projects as necessary

What you must have

• Bachelor’s degree in accounting and CPA license 

• 8 to 10 years of overall general accounting experience, ideally a blend of Big 4 public accounting and industry experience 

• In-depth knowledge of US GAAP and SEC rules and regulations

• IFRS experience preferred, although not required

• Accounting experience with publicly-traded companies is a plus

• Ability to research complex accounting matters

• Strong analytical skills, accuracy and attention to detail

• Ability to work in a fast paced and changing environment

• Strong organizational and time management skills, written and verbal communication skills required

• Ability to multi-task and work independently

• Functional experience with financial systems (Oracle/SAP/Hyperion) is a plus

The salary range for this position is $122,400 - $180,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

 About the Department

Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products. 

The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.

The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences. 

What you'll do

As a leader of our North American Customer Success Engineering team, you will be responsible for ensuring the success of our customers by investing in the development of Customer Success Engineering specialists. You will bring strong relationship-building experience, deep technical and product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions.

You will help Customer Success Engineers deliver deep technical expertise to our customers in both scaled (one-to-many) engagements as well as personalized workshops and one-on-one sessions. 

Additional responsibilities will include:

• Lead and mentor a team of Customer Success Engineers and Customer Success Engineering Managers, providing guidance and support to ensure successful client engagements.
• Develop and execute strategies to drive customer adoption, retention, and satisfaction across all solution areas.
• Collaborate with Sales, Product Management, and Engineering teams to align customer success initiatives with business objectives.
• Establish and track key performance metrics to evaluate team performance and identify areas for improvement.
• Act as a point of escalation for complex customer issues, working closely with internal teams to ensure timely resolution.
• Foster a culture of continuous learning and development within the customer success engineering team.
• Stay informed about industry trends and best practices in customer success, and incorporate insights into team strategies.
• Build strong technical champions across the team, leveraging that expertise to inform product development through strong partnerships with produce and engineering teams.

Examples of desirable skills, knowledge and experience:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field
• 8+ years of experience in customer success engineering, technical account management, or related roles in the technology industry.
• 5+ years of experience in a leadership or management role, preferably overseeing technical teams.
• Experience working in a Technical capacity with CTOs and CIOs at large multinational companies getting them comfortable with the technical products from Cloudflare and as anticipated in head-to-head competition with large Infra vendors and CSPs (AWS, Google Cloud, Azure, PANW, ZScaler, etc) and someone who can speak to cloud transformational journeys with CIOs, CISOs and CTOs. 
• Proven leader and motivator with deep experience building and leading growing customer success organization
• Experience serving in a CSP (Cloud Service Platform), Security and Networking company will be a huge plus
• Experience in organizations with a complex, strategic sale, where best practices and technology define a customer's success.
• Significant experience interfacing and working with large strategic enterprise customers Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Proven track record of driving customer success and achieving business outcomes.
• Experience working with cross-functional teams to deliver solutions that meet customer needs.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Avaialable Location - Mexico or Mexico City Remote

Job Description: As a Field Marketing Coordinator for US Field Marketing, you will play a crucial role in our marketing efforts by supporting Field Marketing Managers on execution details to drive engagement and growth within our target accounts in the region. You will collaborate closely with marketing teams including Field Marketing, Programs, and Event organizations to execute marketing events, campaigns and initiatives to drive pipeline. Your primary responsibilities will include:

• Coordinating details for event preparation and execution including:
• Conducting event venue research–finding facilities, meeting spaces, restaurants, etc.
• Building event landing/registration pages 
• Calendar management to share event plans internally
• Updating Wiki/reference pages for events to be used by Sales
• Building campaign briefs documenting details about the event plans/initiatives
• Procurement system and process support–purchase orders, contracts, invoice processing
• Creating Salesforce.com campaigns for events and managing list uploads after events
• Developing target lists focused on the best targets to invite to generate leads, accelerate pipeline growth, and increase customer retention.
• Managing post-event data to help marketing and sales teams to ensure target accounts are followed-up with 
• Building newsletter content to keep Sales teams informed of upcoming events, activities, and campaigns in their area
• Monitoring and reporting on key metrics, including account engagement, conversion rates, and ROI, to measure the effectiveness of field marketing initiatives.
• Building post-event email templates for follow-up after events to ensure continued engagement

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum 1 year of experience in Field Marketing, with a total of 2-3 years of marketing experience preferred.
• Proficiency in English is required with excellent written and verbal communication skills.
• Experience in Salesforce.com, G-Suite, and Procurement systems 
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines effectively.
• Experience working with event or field marketing is desirable.

To the attention of candidates (Mexico City):
Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

Location: Remote US

About the role

As the Sr. Personalization Manager on the Web Strategy team, you will be responsible for identifying, building and orchestrating the delivery of personalization use cases with advanced analytics and marketing technologies on the website and digital channels. You will lead highly visible, personalization initiatives aligned with marketing and corporate goals, partnering with x-functional stakeholders across the company. Your goal is to drive material improvement in user engagement, lead submissions and pipeline via seamless, progressively relevant website journeys and elegant UX.

Primary responsibilities

• Own the vision, roadmap and orchestration of highly engaging website journeys for known and anonymous user segments
• Use your analytics expertise to identify high-value, personalization opportunities across the website and other digital touch-points to drive engagement, grow leads and pipeline
• Build and optimize audience segments in CDP, Adobe Analytics and other connected systems; map copy, content, offers and orchestrate execution of personalization campaigns via Adobe Target
• Influence and improve performance of digital marketing channels via seamless, contextually relevant, multi-channel user journeys with excellent UX across device formats
• Continuously iterate to optimize for great user experience and business outcomes
• Partner with data science, ML/AI teams to build, implement and improve predictive models to fuel the personalization engine
• Partner with marketing operations, engineering and data teams to ensure alignment of personalization roadmap and martech capabilities for successful execution each quarter
• Identify gaps and influence improvements in data collection strategy, telemetry, 1st party user profiles, technology, and other related areas for driving personalization at scale globally
• Monitor data, build dashboards, and report on personalization campaign performance and incrementality regularly to leadership

Experience and requirements

• 10+ years experience in digital marketing, web/CX analytics, experimentation and/or martech for leading B2B and/or B2C brands or equivalent experience in marketing strategy consulting
• 7+ years of experience driving growth marketing, experimentation and personalization initiatives leveraging advanced analytics, ML, recommendation systems, GenAI, etc.
• Hands on experience with Adobe tools such as Adobe Target, Adobe Analytics, RTCDP, AJO, CJA or similar enterprise grade tools and technologies
• Critical and strategic thinker; Ability to analyze / synthesize disparate data sets and other available information, communicate approaches and insights clearly with brevity to leadership; Ability to influence and shape strategic conversations with data.
• High intellectual curiosity and a growth mindset, with a passion for challenging the status quo and finding new solutions
• Experience providing guidance to organize large, complex data sets and stitching signals to build robust 1st party user profiles for 1:1 personalization
• Detail oriented, self driven and comfortable working under tight deadlines and managing multiple priorities; Ability to work in a matrix environment, influence x-functional stakeholders and develop strong partnerships at all levels.
• Bachelor’s degree in marketing, web design / development, statistics, mathematics, computer science, UX or equivalent consulting experience

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $167,000 - $204,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $171,000 - $209,000
• For Bay Area-based hires: Estimated annual salary of $179,000 - $219,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Available Locations:Lisbon or Remote Portugal

About the department

Cloudflare’s CIO organization has an Enterprise Applications Team that operates our Enterprise Systems end-to-end, providing process cohesiveness across the functional areas. This enables our Cloudflare internal teams to operate efficiently and enable our customers and partners to do business with us. 

Within the Enterprise Applications Team is a Finance & Legal team whose main responsibility is to manage our Finance and Legal platforms in addition to other platforms that support our financial/ legal functional areas.  

About the role

Cloudflare is looking for Enterprise Systems Admin to help administrate, configure KlarityLaw application and maintain the system, as well as peripheral financial systems. In this role you will be supporting Klarity Law application,  features integrations, workflows creation, configuring, integrations to NetSuite etc. The ideal candidate should have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. This role will assist other core business systems analysts/architects across IT for strategic and business as usual projects.

What you'll do

• You will contribute to all aspects of an agile software development life cycle including design, architecture, development, documentation, testing and operations

• You will push your design and architecture limits by owning all aspects of solutions end-to-end

• Support/build integrations with select enterprise systems

• Ensure all configurations and integrations are thoroughly tested and ready for deployment

• Identify gaps and opportunities for automation and work on Proof of Concepts for new requirements as appropriate

• Work with external vendors and product support teams to troubleshoot system issues as they arise

• Perform day-to-day maintenance of the application in operation, including tasks related to identifying issue root cause(s), troubleshooting issues, and issue resolution, dispatch to partner teams, and/or escalation

• Serve as the primary point of contact for designated business system(s), as well as the liaison between teams internally and at external application(s) 

• Seek opportunities to streamline and/or automate procedure

• Build and streamline solution configuration processes with focus on reusability via a no-code designer leveraging JSON, XML, and selected system’s configuration engine

• Respond promptly to application alerts, production issues and follow through to resolution per established SLAs

Examples of desirable skills, knowledge and experience

• 2+ years of experience in implementations and ongoing operations of enterprise systems in a technical admin role
• Possess excellent communication skills – written and oral, interpersonal and organizational
• Demonstrated experience working with business functions to understand and map processes to functional and technical specifications
• Ability to understand and represent the needs of the end user in a software development environment
• Advanced knowledge of no-code applications, advanced business rules engines, business intelligence and reporting tools, techniques, and algorithms
• Experience in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment
• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, and external application consultants
• Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing Business systems

Required Technical Skills

• Modern programming languages (e.g., Java, Javascript, Python)
• Process documentation and data visualization
• Business intelligence and reporting software
• Development & management methodologies including Scrum, Agile, Kanban, and Jira
• UI/UX experience, and ability to work with designers/analytics
• Well versed with ERP & BSM systems such Oracle NetSuite and Coupa
• Strong experience with SOAP/Rest API Integrations
• Understanding of standard operators, constraints, Boolean logic, etc.

What You'll Do

We are looking for a strong leader to join our team as part of the Finance & Business Operations Organization. As a key team member of a high-visibility organization, this role will provide both technical and operational support to Cloudflare’s Global Commissions Tooling & Strategy. 

Locations: Remote US & Canada

Responsibilities:

• Support Strategic Direction, Product Vision, Customer Discovery, Feature Prioritization & Cross-functional alignment for Cloudflare’s Commission Tech Stack
• Identify & implement leading practice architecture and build techniques, optimizing for scalability, useability, flexibility and analytical intelligence
• Coordinate managed services resources, leveraging them to execute and implement builds, enhancements and testing, eventually taking ownership once the solution is functionally complete.
• Support the implementation of  robust and thorough change management processes and  testing framework
• Employ a ‘business-focused’ approach to technical work; learn, understand and speak the language of key stakeholders and business partners
• Plan and execute appropriate testing (e.g. test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications.
• Review and analyze application performance, to provide enhancement recommendations and process improvements.
• Provide risk assessment for new functionality and enhancements.
• Build extensive solution / process documentation and enablement infrastructure, scaling consistent practices, documentation and desktop procedures for tool functionality
• Build deep knowledge around and leverage relationships to influence outcomes and prioritization of upstream system enhancements which directly impact ICM practice (eg. HCM, CRM, etc.)
• Support the implementation of appropriate SOX Controls, partnering closely with the Controllership and Internal Audit Organizations

About You:

• 8+ years of Product Management, Technical Project Management, Consulting, or Incentive Compensation Administration; experience with a Saas business model preferred
• Firm grasp of the commission administrative process flow, including plan document distribution and tracking; transaction crediting; incentive calculations; payment file preparation; and issue resolution  
• Experience or understanding of commissions-specific SOX Controls
• Experience with Varicent, Anaplan ICM, Xactly, Calidus or a similar ICM tool
• Experience with SQL platforms and queries
• Preferred: Familiarity with services such as EC2 and S3 and experience working with large-scale, complex datasets; coding proficiency in at least one modern programming language (Python, Perl, Java, etc)
• Communication: Clear, concise communicator; ability to synthesize complex data or business problems into actionable information to drive results
• Versatility: Ability to multitask and thrive in a fast-paced, high-growth environment, zooming in with good attention to detail while still keeping the big picture in mind
• Project Management: Results-oriented, self-starter, organized, team-focused, and a strong work ethic, leveraging relationships to ensure deadlines are met

EquipmentShare is Hiring a T3 Sales Engineer 

EquipmentShare is searching for a T3 Sales Engineer. Office location is in the Kansas City, KS area. Remote work is an option.

About EquipmentShare

At EquipmentShare, we do things differently. We are more than a construction company and you are more than an employee. EquipmentShare, a nationwide construction technology and equipment solutions provider, is looking for skilled, curious hard-working problem solvers to add to our growing team. Despite our growing footprint, we run our company like a small business and put people first —which is why we offer a workplace like no other where team members collaborate, innovate and make meaningful contributions while accessing some incredible perks.

EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country in the next couple of years. 

Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we’ve built into our rental fleet. And it’s just the beginning of our journey to establishing a global presence. 

Your Opportunity to Grow with Us

The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improves our customer’s experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. Our mission is to improve productivity and efficiency throughout the entire construction industry, and our people are how we make achieving that goal possible.

We are seeking a T3 Sales Engineer focused on exceeding client expectations by simplifying their complex business needs. Industry competitors often have layers of tenured management that create barriers to career advancement. The opportunity for career growth is unparalleled at EquipmentShare, where you’ll find no shortage of challenging yet fulfilling work, chances to build new skills and supportive teammates who will push you to achieve your best. 

You will thrive in this role if you can Envision, Define, Implement, Review, and Adapt in collaboration with customer partners, T3 sales/support teammates, T3 developers/engineers, integration partners, and vendors. You will develop tools, processes, and metrics that improve business processes for Your team & Customers.  You will drive strategic growth and evolution of the T3 ecosystem through data analytics and market research.

Primary Responsibilities:

• Work closely with the T3 Sales Account Executive and Leadership Teams
• Excel at gathering requirements for projects and engineering innovative network solutions
• Through your expertise and understanding of each client’s needs, you outline uniquely beneficial solutions within the T3 platform with prospects/customer needs 
• Accelerate the sales cycle by sharing your expertise and critical thinking skills with the sales staff, customer success team, and customer support team
• Effectively highlight the benefits of our services with strong persuasive written and presentation abilities
• Assist in aligning internal engineering development/engineering resources to assist with customer requests and growth 
• Be an impactful member of the sales team by supporting all efforts to reach revenue goals and enhance the client experience
• Encourage long-term client retention by supporting the integration and implementation of company solutions with technical sales support and answering complex questions
• Present technical training to new and existing sales staff
• Research and demonstrate industry knowledge and emerging technology trends both in and out of T3
• Enhance the T3 user experience by assisting in the development and launch of new products and services
• You report directly to the Manager of Sales Engineering for goals, guidance and assistance
• Other duties as assigned to serve the T3 vision and mission

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Before we bring on new team members, we take the time to really get to know them, their goals, strengths and natural talents, so we can place them in positions that fuel their passions, energy and motivation. We want our team members to experience a new level of fulfillment at work. Your only limitations are the ones you might place on yourself.

Skills & Qualifications:

• Bachelor's degree in technology field or 4+ yrs relevant work exp in pre-sales, customer success, or customer/product support, product development, or product/project management role
• Must be proficient in the following:
• Technology understanding of IoT or construction equipment
• Value propositions / ROI statements and proposals
• Excellent written and verbal communication and presentation skills with a strong ability to build rapport quickly as demonstrated by application materials and interview
• Ability to articulate technical value into customer business based on our T3 Technology offering
• Preferred attributes
• Proven track record of success
• Construction / Equipment / Fleet experience
• SaaS / Telematics / IoT experience
• API / Coding Experience

Why We’re a Better Place to Work

• Seriously great culture: Sure, we work hard, but family and personal wellbeing come first. Our workplace is supportive, fun and feels like a family-operated business… because it is!
• Health benefits and Life Insurance:Full medical benefits, rewards for healthy habits and an onsite gym with personal training available. 
• Competitive compensation packages plus a 401k match
• Casual work environment:Flexible and collaborative work environment with in-office and remote positions available
• Ergonomic setup and new tech
• Rewards for your hard work:Gift cards, dinner for your family every month on us, happy hours and fun events to say thanks for your contribution 

At EquipmentShare, it’s more than just a job — it’s a calling. Apply today.

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

Invoca offers a unique opportunity to contribute to our production SaaS platform and cloud infrastructure. You will work with a team who is as committed to building great teams as they are to building great products. The Integrations team empowers Invoca’s customers to make strategic marketing decisions through conversion tracking and revenue optimization. We strive for reliability 

You Will 

• Work on a team (and occasionally cross team) to implement solutions to challenging problems
• Consult with product, UX, architects, and engineering management to shape the team’s technical and product roadmap
• Advocate for best practices to improve the quality, stability and efficiency of the team’s service area and beyond
• Learn the business use cases of your immediate service area and become a subject matter expert by pairing it with technical knowledge of the inner workings of the system
• Use metrics and your team’s collective experience to drive development decisions
• Provide technical mentorship, code reviews, and technical project leadership for your team
• Share your passion for learning about technical topics with your team and peers

You Have: 

• 7+ years of Software Development experience in a SaaS environment
• Some experience leading technical projects and prioritization with a customer-focused mindset
• Experience mentoring junior software engineers
• Advanced knowledge of Object Oriented Programming, Test Driven Development, Distributed Systems, and MVC design
• Experience building SaaS applications and working with Product Management in a continuous deployment environment
• A desire to create elegant, scalable, and maintainable tools and solutions
• Experience with some of our primary technologies: Ruby on Rails (or similar), MySQL/PostgreSQL, ElasticSearch, queueing technologies and architecture (example: Apache Kafka)
• Experience with managing 3rd party data contracts and/or public-facing APIs
• Bachelor's Degree or equivalent experience

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -$151,000 to $185,000 Salary Range / plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.
• Please note that we are only considering candidates who currently live in the United States and Canada area. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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