Who Are You

We are seeking a highly skilled and experienced ML Platform Architect to join our dynamic and growing data platform team. As an ML Platform Architect, you will play a crucial role in strengthening and expanding the core of our data products. We want you to help us scale our business, to data-driven decisions, and to contribute to our overall data strategy. You will work alongside talented data platform engineers to envision how all the data elements from multiple sources should fit together and then execute that plan. The ideal candidate must: 

• Effectively communicate complex data problems by tailoring the message to the audience and presenting it clearly and concisely. 
• Balance multiple perspectives, disagree, and commit when necessary to move key company decisions and critical priorities forward.
• Have a profound comprehension of data quality, governance, and analytics.
• Have the ability to work independently in a dynamic environment and proactively approach problem-solving.
• Be committed to driving positive business outcomes through expert data handling and analysis.
• Be an example for fellow engineers by showcasing customer empathy, creativity, curiosity, and tenacity.
• Have strong analytical and problem-solving skills, with the ability to innovate and adapt to fast-paced environments.
• Design and build clear, understandable, simple, clean, and scalable solutions.

What You'll Do

• Modernize Signifyd’s Machine Learning (ML) Platform to scale for resiliency, performance, and operational excellence working closely with Engineering and Data Science teams across Signifyd’s R&D group.
• Create and deliver a technology roadmap focused on advancing our data processing capabilities, which will support the evolution of our real-time data processing and analysis capabilities.
• Work alongside ML Engineers, Data Scientists, and other Software Engineers to develop innovative big data processing solutions for scaling our core product for eCommerce fraud prevention.
• Take full ownership of significant portions of our data processing products, including collaborating with stakeholders on machine learning models, designing large-scale data processing solutions, creating additional processing facets and mechanisms, and ensuring the support of low-latency, high-quality, high-scale decisioning for Signifyd’s flagship product.
• Architect, deploy, and optimize Databricks solutions on AWS, developing scalable data processing solutions to streamline data operations and enhance data solution deployments.
• Implement data processing solutions using Spark, Java, Python, Databricks, Tecton, and various AWS services (S3, Redshift, EMR, Athena, Glue).
• Mentor and coach fellow engineers on the team, fostering an environment of growth and continuous improvement.
• Identify and address gaps in team capabilities and processes to enhance team efficiency and success.

What You'll Need

• Ideally has over 10 years of experience in data engineering, including at least 5 years of experience as a data or machine learning architect or lead. Have successfully navigated the challenges of working with large-scale data processing systems.
• Deep understanding of data processing, comfortable working with multi-terabyte datasets, and skilled in high-scale data ingestion, transformation, and distributed processing, with strong Apache Spark or Databricks experience.
• Experience in building low-latency, high-availability data stores for use in real-time or near-real-time data processing with programming languages such as Python, Scala, Java, or JavaScript/TypeScript, as well as data retrieval using SQL and NoSQL.
• Hands-on expertise in data technologies with proficiency in technologies such as Spark, Airflow, Databricks, AWS services (SQS, Kinesis, etc.), and Kafka. Understand the trade-offs of various architectural approaches and recommend solutions suited to our needs.
• Experience with the latest technologies and trends in Data, ML, and Cloud platforms.
• Demonstrable ability to lead and mentor engineers, fostering their growth and development. 
• You have successfully partnered with Product, Data Engineering, Data Science and Machine Learning teams on strategic data initiatives.
• Commitment to quality, you take pride in delivering work that excels in data accuracy, performance and reliability, setting a high standard for the team and the organization.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd seeks a passionate, experienced AR Specialist to join our Finance Team. As an AR Specialist you will have important interactions with our customers, vendors, and employees. You will perform critical functions that others rely on. You will find excitement and satisfaction as you see how your work helps the company grow. You will also have the ability to expand your knowledge and career as Signifyd expands and faces more and more complex accounting issues. 

Primary Responsibilities

• Onboard new customers 
• Perform general ledger account reconciliations
• Perform AP, AR, and other duties as assigned
• Resolve customer and vendor billing and payment issues
• Help prepare financial reports and analysis
• Assist in AR Collections
• Post incoming payments

Requirements

• 2 years of experience in accounting including experience with AR, AP, and the GL
• Collections experience preferred
• Experience with NetSuite preferred
• Strong Microsoft Excel skills including pivot tables, sumifs, and xlookups
• Positive attitude with a willingness to continually evaluate and improve processes 
• Located in/near San Jose, Seattle, or Salt Lake City is preferred by not required

#LI-Remote

Compensation: $22.00 - $30.00 per hour

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The Position

As Signifyd’s Head of Commercial Legal, you will be a key leader in our Legal team. Reporting directly to Signifyd’s General Counsel, this is a high visibility, high impact role, offering an exciting opportunity to define and build the commercial legal strategy for Signifyd. 

This role is for someone who is a proven and experienced leader in the commercial legal space, with a passion for creativity, innovation and leveraging technology to scale a commercial legal function. You will be responsible for partnering with our sales, security, finance and other business teams to develop and deliver efficient, scalable approaches to commercial matters. You will also lead a team of attorneys and contract managers responsible for drafting, reviewing, and negotiating complex commercial contracts with Signifyd’s customers, business partners, and vendors around the world. 

You should enjoy close collaboration with legal and non-legal colleagues and generally, approach legal issues practically and with a problem solving mindset.

This position can be based anywhere in the US, either fully remote or in one of our offices (ideally SF Bay Area, Denver or NYC).

Primary Responsibilities

• Manage the commercial legal function at Signifyd (including establishing and driving OKRs and overseeing the budget of the function).
• Drive the overall vision, implementation and scale of the commercial legal function, through process automation, legal technology and other efficiencies. 
• Own / oversee the development of commercial legal forms in connection with new product launches, strategic partnerships and other strategic goals of the company. 
• Maintain ongoing knowledge for current market best practices and standards for complex commercial contracting, with proficiency in SaaS, cloud, software, IP licensing, data privacy, marketing, strategic partnerships and procurement. 
• Serve as both a player and a coach on the Commercial legal team
• Lead, develop and grow an already high performing team of lawyers and other legal team members who provide best in class support to Signifyd’s sales, marketing, partnership, customer success and procurement teams.

Requirements

• JD degree, with admission to a state bar.
• 10+ years of experience, with at least 5-6+ years in-house at a technology company. SaaS experience preferred.
• Substantive experience in drafting and negotiating highly complex commercial agreements, including SaaS, licensing, channel partnerships and reseller/distributor agreements. 
• Extensive experience scaling legal processes, with an emphasis on efficiency and scalability. Familiarity with Ironclad and other legal systems and tools.
• Experience with a global sales organization (in particular, LATAM and EMEA).
• Strong understanding of local and international privacy and data protection laws.
• Must have previous experience managing a team. Empathetic manager who is able to empower team members to achieve at a consistently high level while building trusted relationships

Preferred qualifications

• Familiarity with (i) payments, fintech or financial institutions and/or (ii) machine learning models.  

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• Mental wellbeing resources
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag  

#LI-Remote

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The Data Science team builds production ML models and risk management tools that are the core of Signifyd's product.

We help businesses of all sizes minimize their fraud exposure and grow their sales. We improve the e-commerce shopping experience for everyone by reducing the number of false positive declines of good buyers and by making fraud less profitable for criminals.

The team has end-to-end ownership of our decisioning engine, from research and development to online performance and risk management.

We value collaboration and team ownership -- no one should feel they're solving a hard problem alone.

Together we help each other develop our skillsets through peer review of experiments and code, group paper study to deepen our ML and stats understanding, and frequent knowledge-sharing through live demos, write-ups, and special cross-team projects.

From the beginning of Signifyd, the  R&D team has always had a strong contingent of remote folks, both individual contributors and leadership. The challenges of working remotely aren't new to us and we understand that a healthy remote work culture requires active investment. 

How you'll have an impact:

• Research emerging fraud patterns in real-time with our Risk Intelligence team
• Improve the important components of the Signifyd Commerce Protection Platform
• Communicate complex ideas to a variety of audiences, including executives
• Build production machine learning models that identify fraud
• Write production and offline analytical code in Python
• Work with distributed data pipelines
• Collaborate with engineering teams to strengthen our machine-learning pipeline

Past experience you'll need:

• A degree in computer science or a comparable analytical field
• 3+ years of post-undergrad work experience required
• Experience leading projects
• Strong verbal and written communication skills
• Strong machine learning and statistical background and a track record of being able to deliver under pressure.
• Write code and review others' in a shared codebase in Python
• Practical SQL knowledge
• Design experiments and collect data
• Familiarity with the Linux command line
• This role has on-call shifts, as part of our weekend rotation, Fri/Sat/Sun. While the number of shifts is subject to change, currently it works out to about six weekends a year.

Bonus points if you have:

• Previous work in fraud, payments, or e-commerce
• Data analysis in a distributed environment
• Passion for writing well-tested production-grade code
• A Master's Degree or PhD

Check out how Data Science is powering the new era of Ecommerce

Check out our Director of Data Science featured in Built In

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We are looking for a detailed-oriented individual to support Sales operations, which includes managing data integrity/hygiene, taking proactive measures against inefficient processes, enforcing Rules of Engagements, assisting in lead routing, and supporting day-to-day tasks within the Revenue Operations (RevOps) team. This position will work across the GTM (Go-To-Market) teams (e.g. Sales, CS, Marketing, Business Development, etc.), with exposure to other cross-functional teams (e.g. Legal). This role offers potential opportunities for advancement and development, and high-performing individuals may be considered for full-time employment based on their performance and alignment with the company’s goals and needs.  This is a contract position.

What you’ll do:

• Be responsible for closing out deals for new business, upsells, and renewals in our CRM system (Salesforce.com).
• Review and execute requests for account assignment requests, segment/territory changes, and opportunity-related inquiries.
• Help facilitate general Rules of Engagements across all account/lead/opportunity management.
• Assist in lead management when appropriate (e.g. manual lead routing or lead hygiene)
• Monitor and take proactive measures against data hygiene and inefficient processes (e.g. closed won opportunities with no billing address, accounts owned by inactive employees, etc.)
• Own the RevOps process for Onboarding/De-boarding GTM employees in JIRA. This involves coordinating with various stakeholders to ensure a smooth onboarding/deboarding process. 
• Pull basic reports in SFDC (i.e. bookings, account and opportunity ownership, activities, etc.) to help with related operational tasks.
• Assist in adhoc tickets and projects – specifically focused on tasks that touch upon data hygiene, data validation, data enrichment, and data preparation/transformation.

Qualifications:

• Minimum of 1 year using Salesforce.com (SFDC) and a power user of Salesforce Lightning. (Required)
• Experienced with Google Sheets and Excel, with beginner-level knowledge on formulas, functions, and shortcuts (e.g. VLOOKUP, basic mathematical functions, IF statements, data manipulation, sorting/filtering, etc.). (Required)
• At least 1 year of experience using data tools/applications like Dataloader.io to mass update, create, and delete records in SFDC.
• Comfortable with Google Suites applications like Gmail, Google Calendar, and Google Drive
• Previous experience using a project/task management system (i.e. Jira, Monday.com, Wrike). Ability to create tickets, update ticket status, respond to comments, add/link child tickets, and usage of other basic features. 
• Previous experience using a project documentation tool (e.g. Confluence). Ability to create Confluence pages, edit and navigate effectively through the RevOps Confluence space.
• Familiar with sales intelligence tools like ZoomInfo, EtailInsights, Similarweb, LinkedIn, etc., and the ability to search for records and pinpoint necessary data.
• Strong attention to detail, especially in identifying data inconsistencies and errors.
• Strong documentation and communication skills (both written and verbal).
• Strong bias towards problem solving, execution of work, and learning.
• A resourceful self-starter that can work independently with minimal supervision.
• Ability to work cross functionally between departments and sales functions to quickly gather alignment and consensus. 

#LI-Remote 

Compensation: $25.00 - $33.00 per hour

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Job Description

We are looking for an Strategic Business Development Representativeto partner with our Strategic Account Executives and lead outbound prospecting into large enterprise accounts. The Strategic BDRs are high-energy professionals driven by the desire to understand the problems we solve and connect our platform to those trying to solve those problems. You will make the first impression for Signifyd - at events, via outreach, and in your growing networks.  

In this position, you will generate a sales pipeline of new opportunities, working across the Signifyd Strategic team to develop relationships with Fortune 500 companies and brands.  You will strive to understand ecommerce and the payments layer, applying our platform to solve the unique needs and challenges of key decision-makers across segments. You will research before you execute, and you will execute with precision. 

This role reports to the Enterprise BDR Manager. When successful, BDRs can create a career path to Account Executive, Product, Marketing, or CSM roles. 

Responsibilities

• Prospect, educate, qualify, and develop target accounts to create sales-ready meetings and opportunities
• Work with the partner Account Executives to develop the territory strategy & target lists
• Conduct market research to understand customer orgs, identify target personas, and identify unique customer needs with the ultimate goal to develop expertise and build credibility when talking with prospects
• Utilize creative methods to identify unique insights about the prospect's business and target executives. Identify unique inroads into the target accounts, including but not restricted to exec connections, company advocates, and alumni
• Actively listen in discussions and appropriately responds to questions and arguments
• Align outreach with marketing efforts (events, content calendars, ABM)
• Set up meetings and follow-ups between the AE the prospects, adequately educating the AE on all the background research findings and prospect motivations
• Participate in qualification and discovery calls with the AE
• Disseminate opportunities to appropriate AE, educating each rep as necessary about the opportunity
• Work with AEs on opportunity progression 
• Work with executive sales leadership on uncovering relationships and opportunities 
• Perform discovery calls for account executives
• Attend prospect events to nurture new and existing opportunities
• Become a thought leader for the ecommerce space
• Create pitch decks, account mapping and other requested materials needed to be successful in the strategic market 

Requirements

• 3-5 years of relevant professional experience
• Experience in investment banking, management consulting, wealth management or enterprise business development is a plus
• Desire to deeply understand ecommerce and payments, and relevant players and technology
• Creative, thoughtful, problem solver
• Strong written and verbal communication skills, active listener
• Ability to work in a fast-paced environment and self-support
• Periodic travel to tradeshows and company-sponsored events

#LI-Remote

Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd is looking for a Strategic Accounts Account Executive to create the strategy, cadence, and execution necessary to scale revenue across our largest, high-value US-based strategic prospects and customers. In this role, you’ll partner with critical stakeholders within our Revenue, Finance, Operations, Product, and Strategy organizations to establish a globally consistent approach that develops strong customer relationships.

This is a senior position, expected to routinely interact with C-level decision makers both internally, and with prospective new clients.  If you have experience in a role that combines sales, consulting, strategic thinking, and business analysis, and thrive in front of customers, please consider this role.  

We are seeking highly creative problem-solvers who can develop and clearly communicate novel business solutions to complex business needs.  To do this you enjoy putting ideas into digestible materials to move the business of ecommerce forward.  The ideal candidate will comprehend the nuances of the Signifyd platform and close the feedback loop to our product and marketing teams in order to continuously improve our own business while helping others grow theirs.  

You will collaborate with CFOs, CMOs, ecommerce leaders and fraud and risk experts. Clear communication and strong relationship building skills are required, with the ability to build on ideas in real time.  You’ll manage the deal process and lead a multidisciplinary team of Signifyers and will be responsible for driving business activities that result in successful deployments of our platform. 

What You’ll Do:

• Develop, implement, and execute the vision, framework, and strategy to consistently acquire and grow new strategic customers across top strategic accounts, most of which manage business globally
• Work directly with potential clients at the highest levels, demonstrating a consultative approach to solving their problems 
• This is a hands-on, direct selling role where you will lead a set of cross-functional, matrixed team members to orchestrate winning partnerships to exceed revenue targets.
• Create and articulate compelling value propositions around the Signifyd solution
• Provide strategic direction and critical thinking as we continue to expand globally 
• Partner closely with Business Development, Solutions Engineering, Product, Finance, Customer Success, Data Science, Legal and other groups as needed to drive internal alignment 

Qualifications:

• We are looking for 8+ years of B2B experience managing end-to-end sales cycles, preferably in the e-commerce, risk, or fraud space
• Experience creating, building, scaling, and leading a strategic sales process within a complex and diverse SaaS company
• Influential thinker, communicator, and SaaS thought leader who gains buy in from  others in sensitive situations across all channels, mediums, and cultures
• Demonstrated indirect leadership experience, enabling a cross functional group to propel a growing initiative forward
• Prior experience in a role that requires rigorous business analytics and/or strategic thought (consulting, finance, business analysis, etc.) or experience in a technical role (Solutions/Sales Engineer, Product Manager, etc.) 
• Demonstrated success owning significant outcomes for an organization

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd is looking for a highly organized, disciplined, and collaborative Deal Desk & Proposal Manager. In this role, you will support the growth and success of Signifyd’s Sales and Go-to-Market (GTM) organization by owning our deal desk and proposal processes. We are looking for someone that is excited to learn about our business model and how our product impacts a variety of different customer verticals to ensure alignment between Signifyd and our customers.  Our ideal candidate is a curious and analytical thinker with a high bias for action.  You will be optimizing, building and managing the functions that are part of Signifyd’s most strategic sales opportunities.

Responsibilities:

• Own and optimize all deal desk and proposal processes at Signifyd.  This includes reviewing, synthesizing, and providing additional insight based on deal desk submissions from the sales team to ensure the Deal Desk committee can make informed decisions during weekly meetings.
• Provide deal structuring guidance (including on pricing, product bundling, contract terms, etc.) and commercial alternatives to GTM teams to help secure mutually beneficial deals for both Signifyd and its customers
• Work cross-functionally with Sales, Legal, Finance, Data Science, Implementations, and Customer Success teams to win large strategic deals in the seven figures annual revenue range
• Improve and automate system and processes to minimize sales cycle time and maximize revenue/profitability
• Develop and manage process for registrations, vendor forms, due diligence requests and other ad hoc requests
• Coordinate activities of other RFX Team members and key process stakeholders (sales, legal, pricing, etc.) to ensure adherence to process schedules and completion of work plans and tasks
• Manage RFX and vendor onboarding content review process engaging with SMEs to ensure response libraries are up to date. 
• Meet with cross-functional stakeholders to better understand the nuances within product/process updates to ensure sales and deal desk team members have up-to-date guidance as a part of the deal desk and RFX processes. 

Qualifications:

• 5+ years of experience in Deal Desk, Sales/Revenue Operations, or Proposal Management, working closely with high-performing Sales teams
• 2+ years of experience with Configure, Price, Quote (CPQ) software
• 2+ years of experience with RFX software (RFPIO, Loopio etc)
• Team-first mentality with experience working cross-functionally with Sales, Legal, Finance, Data Science, Implementations, and Customer Success teams
• Experience in eCommerce, payments, fraud, or fintech is preferred
• Proficiency in contract management software (e.g. Ironclad)
• Proficiency in Salesforce or other CRM software
• Analytical capabilities in Microsoft Excel or Google Sheets
• Strong verbal and written communication skills
• Self-starter with an ability to multi-task in an ambiguous and faced-paced environment

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• Mental wellbeing resources
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag 

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Are you a customer-obsessed marketer with cross-functional superpowers? Do you believe in putting the customer’s voice at the center of everything? Do you have a knack for articulating product use-cases in a way that anyone can understand? Great — keep reading!

Signifyd is looking for a Customer Marketing Manager to help identify, nurture, and amplify the voices and experiences of our most passionate clients. 

In this role, you will design, launch and optimize strategic customer programs, while also building systems to grow and activate our customer community. You will develop long-lasting, mutually beneficial relationships with customers so they become enthusiastic participants in Signifyd’s advocacy program. You will understand each customer’s unique priorities and goals to match them with the most relevant and rewarding opportunities. You’ll be a key partner to multiple internal teams, working in lockstep with them to source key customers that can support reference calls, case studies, blog posts, speaking opportunities, and more. 

This role will liaise heavily with the product marketing team / support the integration of customer voice into product collateral. You will forge and deepen strategic relationships with customers, leveraging these partnerships to create a rich pipeline of customer content. You are able to identify and articulate product benefits and create compelling customer-centric use cases (including framing customer stories and mapping them to needs, feature and benefit language) to demonstrate the value of our solutions. You are an excellent writer and presenter, with the marketing acumen to translate your expertise into compelling content across multiple channels.  

The Customer Marketing Manager will report to the Director of Customer Marketing at Signifyd.

WHAT YOU’LL BE WORKING ON:

• Support customer marketing led hero programs – Such as Signifyd’s ‘Most Influential in Ecommerce’ awards, FLOW Summit, virtual community events, customer gifting programs, and more!
• Act as the liaison between customers and internal teams to develop marketing and sales assets, including case studies, customer videos, testimonials, quotes and other customer-centric materials. 
• Grow and maintain our customer reference program, ensuring support for new business deals 
• Identify and match customer advocates for participation in case studies, testimonials, events, awards, analyst relation activities and campaigns
• Drive brand reputation on 3rd party review sites such as G2 and the Shopify app store
• Own and execute customer announcements and communications, including the monthly customer newsletter  
• Track and communicate key performance metrics on customer advocacy initiatives and leverage performance metrics to optimize outcomes of each program.
• Ability to grasp and distill complex technical concepts of B2B products and solutions

A LITTLE BIT ABOUT YOU:

• 2+ years of marketing experience, in a B2B setting; Customer marketing experience a plus
• Experience writing customer success stories, case studies, and use case development – Strong writing skills are a requirement!
• Strong interpersonal skills and demonstrated success in developing relationships with customers, product, CS, Sales and other cross-functional teams
• Experience and comfort with using data analytics to demonstrate the effectiveness of customer marketing activities is a plus
• Self-starter with excellent organizational skills who can drive projects from start to finish
• Strong attention to detail and work ethic
• Experience with Salesforce, Marketo, Planhat, Orbiit (or similar tools) a plus.

#LI-Remote

Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.