At Signifyd, we’re on a mission to revolutionize the ecommerce experience by providing cutting-edge fraud protection solutions that empower businesses to thrive in the digital age. We are seeking a Partner Manager to join our Partnerships team, reporting to the Director of North American Partnerships. You will have primary responsibility for maintaining, developing, and building new relationships with Ecommerce Agencies and System Integrators, primarily within the New York and East Coast market.  

You will be at the forefront of our partner engagement efforts, leveraging your expertise to nurture existing relationships and develop new ones with our agency partners and solutions integrators. You will achieve success by working closely with the greater Partnerships Team, as well as the Sales, Marketing, Product Marketing, Content Marketing and Event Marketing teams to drive activities and outcomes that support Signifyd’s thriving partner ecosystem and drive.  Your goal is to drive quality referrals to the sales team, support partner deal progression efforts,  and expand Signifyd’s presence and awareness with our partners.  

If you are passionate about creating compelling partnership strategies and driving exceptional outcomes, we would love to hear from you. Join us in shaping the future of ecommerce!

Key Responsibilities

• Develop and expand relationships with influential staff at the world’s best ecommerce agencies and systems integrators, interacting with Signifyd’s Tier I and Tier II agencies.  
• Use indirect influence to educate agency partners on Signifyd’s value proposition by telling compelling stories about why Signifyd is a solution they should recommend to merchants, leading to an increase in quality referrals from our partners. 
• Create and execute compelling partner campaigns that drive ongoing engagement from agency partners 
• Independently coordinate event sponsorship activities and logistics with partners, including in person attendance when needed
• Support the greater partnerships team in ongoing relationship maintenance and growth, sharing best practices and documentation
• Define, prioritize, and drive partner growth and development through intra- and cross-department coordination with CS, Sales, Marketing, and other teams.
• Drive partner engagement on partner management platform by maintaining the portal and refreshing content
• Ensure timely and effective execution to hit revenue targets and objectives
• Partner closely with sales to support deal progression as needed and be highly responsive and collaborative to internal and external requests that help progress deals and partner relationships.  
• Adhere to all company policies, procedures, and company values

Required Qualifications 

• 2-4 years of customer-facing experience, ideally in a B2B setting; partner marketing experience a plus
• One or more years experience working with Ecommerce agencies is highly preferred
• Experience and comfort with creative thinking to develop new, effective, ROI-driving partner activities
• Strong relationship building skills; comfortable presenting to groups of 10-25+ people virtually or in person
• Willingness to own and manage a pipeline of leads and coordinate with sales to assist on deal progression
• Strong organizational skills and ability to self-manage; can drive multiple-stakeowner projects from start to finish
• Ability to work effectively with a variety of colleagues across multiple functions and geographies
• Strong attention to detail and work ethic
• Experience with standard CRM, Project Management tools, G Suite (Google Docs/Slides/Sheets) and MS Office (Word, Excel).
• Strong verbal and written communication skills, as well as the ability to work effectively across internal and external organizations
• Must possess exceptional problem-solving, analytical, and research skills
• Bachelor’s degree or equivalent experience
• Ability to travel within the US and Canada approximately 25% of time

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We are looking for a Senior Solutions Engineer, Strategic Accountsto join Signifyd's Solutions Design team. The Solutions Design team is composed of Solutions Engineers who work most closely with our Sales teams, supporting the technical needs of deal teams with their expertise and acumen. This will require both conversational and advisory support as well as tactical, operational support in the form of ad hoc data manipulation and analysis, rapid prototyping, and technical problem solving.

As a Staff Solutions Engineer focused on Strategic Accounts, you will play a critical role in helping our Sales team win new business and design solutions that the implementation department can  quickly bring to production. You will be engaged on our most critical accounts and opportunities, working with cross-functional leaders from across the organization: Sales, Data Science, Risk Intelligence, Product, Engineering, and more. Your mission is to help our team achieve our most important and most challenging technical demands when engaging with potential new customers.

Our hiring process will select for a candidate who thrives in a high-impact, client-facing role that demands both technical acumen and strategic thinking. The ideal candidate will possess a high degree of autonomy, resilience, ingenuity, and creativity. They should also have a demonstrated ability to comprehend, administer, and even build complex technical systems. Experience in data analysis, engineering, software development, and/or project management are vital abilities. 

Activities and Responsibilities:

• Collaborate with strategic account teams to design and optimize machine learning solutions for high-value retailer and financial services clients to solve account integrity, payments, fraud, abuse and logistics problems
• Serve as the technical point of contact during the pre-sales process, ensuring alignment between client needs and product capabilities and lead technical discussions on solution integration, APIs, and eCommerce workflows
• Lead proof-of-value exercises and reliably win deals and reinforce Signifyd’s position as the market leader
• Conduct in-depth technical demonstrations and presentations, addressing client-specific challenges
• Develop custom scripts and tools to support unique client requirements
• Work closely with engineering and product teams to escalate and resolve technical issues
• Analyze and interpret large datasets to identify fraud patterns and trends, leveraging tools like Python, SQL, and Pandas
• Accompany the post-sales implementation process to ensure continuous improvement of pre-sales technical processes and solutions
• Partner with the Value Engineering and Sales teams to respond to RFPs and security questionnaires
• Design engaging content and training to demonstrate Signifyd’s value through our products and capabilities to prospects and customers
• Conduct research and solve problems surrounding new solutions and unique integration scenarios
• Document customer expectations and order flows to clearly outline the known current state and the desired future state.

Requirements and Qualifications:

• 5+ years of experience in customer-facing sales/pre-sales environments, preferably in antifraud or payments-related domains
• Experience with Python, JavaScript, SQL and/or other web, programming, and scripting tools 
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Strong independent work ethic and an ability to troubleshoot complex technical issues and build innovative solutions under tight deadlines.
• Creative, resourceful, detail-oriented, and highly organized.
• Excellent presentation and communication skills virtually and in-person.
• Enjoy/willingness to travel (up to 20%).
• Passion for customer service.
• Passion for new technology.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

At Signifyd, we’re on a mission to revolutionize the ecommerce experience by providing cutting-edge fraud protection solutions that empower businesses to thrive in the digital age. We are seeking a Partner Associate to join our Partnerships team, reporting to the Director of North American Partnerships. You will have primary responsibility for maintaining, developing, and building new relationships with emerging partners in the ecommerce agency and technology space across North America, as well as supporting overall team operations. 

You will be at the forefront of our partner engagement efforts, leveraging your expertise to nurture existing relationships and develop new ones. You will achieve success by working closely with the greater Partnerships Team, as well as the Sales, Marketing, Product Marketing, Content Marketing and Event Marketing teams to drive activities and outcomes that support Signifyd’s thriving partner ecosystem.

If you are passionate about creating compelling partnership strategies and driving exceptional outcomes, we would love to hear from you. Join us in shaping the future of ecommerce! 

Key Responsibilities

• Develop and expand relationships with influential staff at the world’s best ecommerce agencies and systems integrators, interacting with Signifyd’s emerging partners.
• Use indirect influence to educate agency partners on Signifyd’s value proposition by telling compelling stories about why Signifyd is a solution they should recommend to merchants, leading to an increase in quality referrals from our partners. 
• Work with internal teams to create and execute compelling partner campaigns that drive ongoing engagement from our partners
• Coordinate event sponsorship activities and logistics with partners, including in person attendance when needed
• Independently communicate and present Signifyd’s value proposition to small groups of 1-3 external contacts
• Support the greater partnerships team in ongoing relationship maintenance and growth
• Drive operational excellence by maintaining partner onboarding materials and documenting internal processes
• Ensure timely and effective execution to hit revenue targets and objectives
• Partner closely with sales to support deal progression as needed and be highly responsive and collaborative to internal and external requests that help progress deals and partner relationships.  
• Adhere to all company policies, procedures, and company values

Required Qualifications 

• 1+ year of customer-facing experience, ideally in a B2B setting.  Experience in the ecommerce space is highly preferred
• Ability to collaborate with other team members to develop new, effective, ROI-driving partner activities
• Strong relationship building skills; comfortable leading conversations with 1-3 external attendees and participating in presentations to groups of 10+ people virtually
• Willingness to coordinate with sales to assist on lead registration and deal progression
• Strong organizational skills and ability to work independently; good attention to detail and work ethic
• Ability to work effectively with a variety of colleagues across multiple functions and geographies
• Experience with standard CRM, Project Management tools, G Suite (Google Docs/Slides/Sheets) and MS Office (Word, Excel).
• Strong verbal and written communication skills, as well as the ability to work effectively across internal and external organizations
• Bachelor’s degree or equivalent experience
• Ability to travel within the US and Canada up to 25% of time

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

About Us: At Signifyd, we are redefining how businesses approach fraud protection and customer trust. We harness advanced technology and data-driven insights to empower our clients with unparalleled security and efficiency. Join us in our mission to create a safer, more transparent digital world.

Job Overview: We are seeking a highly skilled and analytical Senior Portfolio Analyst to join our team. In this role, you will be responsible for tracking and improving key performance metrics, evaluating the impact of strategic initiatives, and performing advanced portfolio analyses. Your insights will guide strategic decisions, help identify and manage risks, and contribute to overall performance improvement.

Key Responsibilities:

Performance Monitoring and Improvement:

• Track and analyze key performance metrics to identify and address areas needing improvement.
• Develop and implement strategies to enhance performance and resolve issues.

Impact Evaluation:

• Assess and report on the effects of strategic initiatives on overall company performance.
• Work with various teams to understand and measure the outcomes of different projects.
• Provide insights to help refine strategies and align them with business objectives.

Advanced Analysis and Risk Management:

• Perform detailed analyses of portfolio risks, including various risk factors and their correlations.
• Design monitoring systems to detect and mitigate potential risk behaviors.
• Prepare comprehensive reports and present findings to support informed decision-making.

Qualifications:

• Bachelor’s degree in Finance, Economics, Data Science, or a related field. Advanced degree preferred.
• 3+ years of experience in portfolio analysis, financial analysis, or a related analytical role.
• Strong proficiency in data analysis tools and software (e.g., Excel, SQL, or similar).
• Exceptional analytical and problem-solving skills with a keen eye for detail.
• Excellent communication and presentation skills, with the ability to convey complex information clearly.
• Proven experience with risk management and performance metrics.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in financial technology or a related industry is a plus.
• Experience in portfolio analysis in credit or insurance is a plus. 
• Strong project management skills with a track record of managing multiple priorities effectively.
• Familiarity with statistical analysis and financial modeling techniques.
• Detail-oriented with strong organizational skills and the ability to handle sensitive information with discretion.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd is looking to add a Contract Recruiter, GTM to our amazing Talent Acquisition team to help recruit top talent for Signifyd. The successful candidate will be excited to establish and reinforce high quality recruiting processes and standards, provide a best-in-class candidate experience, build strong consultative partnerships with internal client groups, and contribute to the development of Signifyd’s external employment brand. This is a unique opportunity to work across different functions handling a variety of roles and see your efforts directly impact the company’s success! This will start out as a 6 month contract with a potential for extension/conversion based on performance and company needs.

Responsibilities:

• Perform full-cycle recruiting duties for a variety of roles, with a heavy emphasis on effective sourcing for passive talent to engage top quality candidates
• Utilize and help evolve standardized, scalable hiring processes across the company, providing advice, coaching, and outstanding service to hiring managers in pursuit of achieving their hiring goals
• Develop and reinforce exceptional standards for our candidates’ recruitment experience, establishing genuine relationships and never failing to provide diligent follow through
• Drive full utilization of Greenhouse ATS across teams
• Utilize a data-driven approach and provide strategic input to leadership regarding longer-term talent acquisition strategies and trends, including recruiting marketing efforts
• Overall aid in our pursuit of continuous improvement and growth

Requirements for position:

• 2+ years of full-cycle recruiting experience in a fast paced, high growth environment, ideally in growing technology companies and/or agency working with growing tech companies
• Experience recruiting for GTM roles including Sales, Solutions Engineering, Marketing, and Customer Success
• Ability to juggle multiple different requisitions effectively, but with a relentless focus on quality and optimal business outcomes
• A genuine excitement for rolling up your sleeves and contributing to all parts of the recruiting process
• Strong experience with internet recruiting methods, including sourcing products such as LinkedIn Recruiter and applicant tracking systems (experience with Greenhouse is a major plus)
• Proven track record of effectively and creatively sourcing and hiring passive candidates
• Self-starter mentality; comfortable with ambiguity, limited direction, and establishing something from nothing
• Impeccable verbal and written communication skills and attention to detail, with excellent prioritization skills
• Creativity, persistence, confidence and a relentlessly positive attitude are a must

#LI-Remote

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Accounts Payable Clerk (Part-time Contract)

Signifyd seeks a passionate, experienced Part-time Accounts Payable (AP) Clerk to join our Finance Team. As an AP Clerk, you will have important interactions with our vendors and employees. You will perform critical functions that others rely on. You will find excitement and satisfaction as you see how your work helps the company grow. You will also have the ability to expand your knowledge and career as Signifyd expands internationally and faces more and more complex AP issues. This role will report to our Accounting Manager.  The expectation is 15-25 hours per week.

The ideal candidate does not need any specific AP experience, but does need an eagerness to learn. 

Key responsibilities:

• Onboard new vendors
• Perform accounts payable duties as assigned which include but are not limited to:
• Entering bills
• Providing reports to budget owners
• Communicating with vendors regarding bills and account balances
• Preparing weekly payment runs
• Perform vendor account reconciliations
• Participate in the monthly/quarterly and annual close process to help ensure the Company’s financial statements are accurate and timely 

Required qualifications:

• Ability to work remotely and maintain a fixed morning schedule
• Basic Microsoft Excel skills including pivot tables, sumifs, and vlookups
• Positive attitude with a willingness to continually evaluate and improve processes  
• Attentiveness to detail and processes
• Ability to communicate effectively with members of the accounting team
• Data entry skills along with a knack for numbers

Nice to have qualifications:

• BS degree in Finance, Accounting, or Business Administration or the pursuit thereof is preferred
• Experience with NetSuite or a similar system preferred

In the first 30 days:

• Learn the onboarding process for vendors
• Learn the employee expense reimbursement process
• Review vendor bills and provide payment summary to our CFO and Accounting Manager
• Learn the month-end close process 
• Process outgoing payments in compliance with financial policies and procedures
• Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data
• Facilitate payment of invoices due by sending bill reminders and contacting clients

In the first 60 days:

• Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted.
• Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements
• Generate reports detailing Accounts Payable’s status
• Understand expense accounts and cost centers
• Understand compliance issues around accounts payable processes (W-9, sales tax, etc.)

By 90 days:

• Maintain the US subsidiary’s accounts payable process
• Maintain accounts payable related work papers for our month-end close process
• Suggest and implement improvements to the overall accounts payable process
• Become a source of truth for company stakeholders and budget owners

#LI-Remote

Compensation of $22-$27 per hour

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Who Are You

If you’re passionate about APIs and love being in the center of all the action, then this is the role for you! Signifyd’s growing product management team is looking for a Sr. Product Manager to lead our Checkout APIs and Decisioning roadmap for our Revenue Protection solutions. 

In this role, you will work with our implementations team, data science team, and retailers’ developer teams to understand needs and pain points, and provide a consistently robust and high quality experience. The ideal candidate is adept at understanding true customer needs, converting this to API and platform requirements, working with Engineering, and managing the enhancements and launches associated with new products at the point of a Checkout.

What You'll Do

• Ensure Signifyd’s APIs are interoperable with internal systems, customer needs, and adhere to industry standards.
• Own a core set of APIs, and related processes to manage these APIs, specifically, Checkout, Transaction, Sale, their functionality, and new APIs associated with the Checkout experience.
• Create and maintain a product roadmap, and backlog, that aligns with company goals and customer needs.
• Prioritize and maintain a balance between on-going maintenance/bugs, new feature requests and a need to keep server-side integrations simple & flexible and continuously evolving with changes in technology and competitor landscape.
• Ensure Signifyd’s APIs are interoperable with internal systems, customer needs, and adhere to industry standards.
• Provide market facing insight to internal and external stakeholders
• Interpret competitors’, or other best-in-class products, to inform areas of improvement or trends across our product suite, through the lens of Platform needs, and the commerce checkout experience.
• Train and develop resources for our internal implementations team and sales engineers to enable their success with customers
• Own the tools for developers to create and manage their integrations including setup, monitoring, troubleshooting, and high-quality documentation, for your area
• Plan and coordinate API releases, ensuring smooth deployment and communication of new features and product capabilities
• Define metrics & KPIs to demonstrate “success” and “progress” as it relates to overall performance and adoption
• Understand the complexities of the payment integration landscape and identify areas where Signifyd can continue to differentiate as it relates to your product area.
• Provide the right level of support and direction to keep the engineering team working efficiently and aligned with the overall product strategy.
• Participate in regular cadences (stand up’s, retrospective, planning meeting) and be engaged with the team throughout the product life cycle.
• Manage vendor relationships in your area, mitigating risks and creating positive outcomes for Signifyd’s customers.

What You'll Need

• 3+ years in the commerce, payments, or identity domains, in a product specific role
• 2+ years of platform or technical product management experience 
• 2+ years of experience delivering platform products which have a high-degree of complexity (involving complex data pipelines, integrations, or similar)
• Deep developer empathy and the ability to distill customer use cases into a set of flexible APIs and features

• Excellent written and communication skills with the ability to collaborate & communicate with both technical and non-technical stakeholders. 
• Understanding financial metrics and how our decisions impact the business's bottom line.
• Skilled in negotiating with stakeholders to reach mutually beneficial agreements, including external parties
• Ability to provide execution details through product specs and user stories.
• Excellent data and analytical skills including the ability to define and decompose relevant metrics and perform data analysis through BI tools/SQL

Preferred Skills
Experience working with either retailers or payments solutions

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

As a Principal CSM, you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build and execute a long-term growth plan both internally and with the customer. The right candidate leverages their strong business acumen in order to deeply understand their customers’ business objectives and jointly build a long-term strategy with the customer. Success in this role requires an expert relationship builder who can align stakeholders at the highest levels of the customer organization and internally in order to execute on delivering desired outcomes.  

Activities & Responsibilities:

• Own the end to end customer relationship, ensuring seamless onboarding, optimal performance for the customer and strategic alignment between Signifyd and the customer
• Identify, establish, and build deep relationships with current and potential senior stakeholders within your accounts
• Plan and execute discovery, change management, and strategic alignment sessions with internal Signifyd teams and customer stakeholders
• Leverage knowledge of the Signifyd platform, industry trends and customer objectives to develop long-term growth plans as a strategic partner. 
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, while being the voice of the customer
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and effectively convey the value of the Signifyd partnerships via business reviews with client executive teams
• Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
• Partner closely with Marketing to develop your key stakeholders into advocates
• Build relationships to help expand Signifyd’s footprint in the organization as well as identify upsell, cross-sell and other growth opportunities
• Engage and host executive onsites at customer and partner events

Requirements for position:

• Experience - 5+ years of success in senior roles in enterprise SaaS deployment and/or program management for large, complex, and strategic customers is required. Prior work experience as a Senior Program Manager or Senior Engagement Manager focused on cloud and software/services solutions preferred. Background in payments, fraud, and/or e-commerce industries preferred.
• Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The Principal CSM must display leadership with Signifyd, customer and partner teams who may be engaged in the delivery of complex solutions for overall customer success.
• Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience managing various stakeholder relationships to generate consensus on solutions/engagements required.
• Sales Acumen -Ability to diagnose customer pain points and consult on potential solutions to drive upsell opportunities. Own full-cycle expansion opportunities with Signifyd clients to hit annual bookings targets.
• Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required. The Principal CSM will be accountable for the development and execution of the shared merchant plan, including the operational health of the customer solutions deployed today and in the future.
• Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (CxO, Senior Executives, Day-to-Day Operations Team).
• Technical - Knowledgeable and experienced in designing, developing, deploying and supporting complex cloud technology solutions. Experience leading large technology programs that involve multiple areas, multiple stakeholders, are high risk, and are highly visible. 

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd helps businesses of all sizes minimize their fraud exposure and grow their sales. Signifyd improves the e-commerce shopping experience for everyone by reducing the number of false positive declines of good buyers and by making fraud less profitable for criminals.

The Data Science organization at Signifyd is responsible for building, maintaining, and monitoring production ML models and risk management tools that are the core of Signifyd's product. The Merchant Solutions team within Data Science maintains a balance between custom and scalable solutions for Signifyd’s customers. As an Analyst, you will be part of the Merchant Solutions team within the Data Science organization, helping to ensure solutions are achieving their desired results. 

In terms of culture, we value collaboration and team ownership -- no one should feel they're solving a hard problem alone. Working across job functions, team boundaries, and hierarchies is not only encouraged, but is required to be successful at Signifyd. We’re all in the same boat, and value team members that both seek to influence the direction of travel, and actively contribute to helping Signifyd improve the e-commerce shopping experience.

A typical day:

• Use a combination of data engineering, science, and analytics based skills to build business insights regarding merchant performance at Signifyd.
• Utilize a combination of in house developed tooling and adhoc analyses to identify opportunities and evaluate merchant performance.
• Developing dashboards, conducting analysis in notebooks, querying relational databases, and investigating fraud patterns to help manage merchant performance.
• Collaborate with data scientists to understand the reasoning behind model decisions, root causing incorrect decisions, and developing ideas to improve model decisions.

Past experience you'll need:

• A degree in a STEM related field, or equivalent work experience
• 2+ years of post-undergrad work experience
• Strong verbal and written communication skills
• Expert SQL knowledge and practical Python experience for data analysis
• Experience building dashboards with software such as Looker, Tableau, etc.
• Translating ambiguous problem statements into actionable analyses
• Influencing peers through storytelling with data

Bonus points if you have:

• Previous work in fraud, payments, or e-commerce
• Data analysis in a distributed environment
• Familiarity with the Linux command line and version control

Check out how Data Science is powering the new era of Ecommerce

Check out our Director of Data Science featured in Built In

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd helps businesses of all sizes minimize their fraud exposure and grow their sales. Signifyd improves the e-commerce shopping experience for everyone by reducing the number of false positive declines of good buyers and by making fraud less profitable for criminals.

The Data Science organization at Signifyd is responsible for building, maintaining, and monitoring production ML models and risk management tools that are the core of Signifyd's product. The Senior Analyst will be part of the Merchant Solutions team within the Data Science organization. The Merchant Solutions team maintains a balance between custom and scalable solutions for Signifyd’s customers, and the Senior Analyst will be a direct influencer of how to balance the team’s approach of custom vs scalable solution development. In addition to influencing the team’s approach, the Senior Analyst will also help ensure solutions are achieving their desired results, and make recommendations to adjust approaches as needed.

In terms of culture, we value collaboration and team ownership -- no one should feel they're solving a hard problem alone. Working across job functions, team boundaries, and hierarchies is not only encouraged, but is required to be successful at Signifyd. We’re all in the same boat, and value team members that both seek to influence the direction of travel, and actively contribute to helping Signifyd improve the e-commerce shopping experience.

A typical day:

• Use a combination of data science, analytics, and data engineering based skills to build business insights regarding merchant performance at Signifyd.
• Conduct deep analysis and communicate your findings to a broad group of stakeholders ranging from data scientists to C-suite executives.
• Influence the priorities of the business and data science organization based on your findings, sometimes challenging existing priorities and/or recommending alternatives.
• Developing dashboards, conducting analysis in notebooks, querying relational databases, and investigating fraud patterns to help direct resource allocation within the Merchant Solutions team.

Past experience you'll need:

• A degree in a STEM related field, or equivalent work experience
• 5+ years of post-undergrad work experience
• Strong verbal and written communication skills
• Expert SQL knowledge and practical Python experience for data analysis

• Experience building dashboards with software such as Looker, Tableau, etc.

• Translating ambiguous problem statements into actionable analyses
• Influencing leaders and peers through storytelling with data
• End to end project management for data analysis initiatives from defining requirements, establishing success criteria, and engaging stakeholders.

Bonus points if you have:

• Previous work in fraud, payments, or e-commerce
• Data analysis in a distributed environment
• Familiarity with the Linux command line and version control

Check out how Data Science is powering the new era of Ecommerce

Check out our Director of Data Science featured in Built In

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We are looking for a candidate with a keen eye for detail, strong organizational skills, and a passion for maintaining brand integrity across all touchpoints. This position offers the opportunity to contribute to Signifyd's design ecosystem and make a tangible impact on our brand's visual identity. If you thrive in a collaborative environment, are adept at managing multiple tasks concurrently and enjoy taking initiative when you see a need, we want to hear from you. This is a freelance opportunity.

Duties:  

• Design reviews:Meticulously examine all visual deliverables, such as web pages, emails, e-books, and social media images, to ensure brand consistency and visual coherence. 
• Developing and refining brand standards:Collaborating with designers to clarify and establish brand guidelines.
• Documentation:Thoroughly documenting brand standards and processes for easy reference and accessibility. This also includes regularly updating and maintaining the design system to reflect the latest brand standards and design principles.
• Template and module creation:Crafting templates and example modules for various digital deliverables.

Must have:

• Experience in graphic design or development for web, digital, email
• Experience with UX and creating a visual brand
• Solid proficiency with Adobe Creative Cloud (Photoshop, Illustrator, InDesign)
• Ability to handle multiple priorities on tight deadlines without compromising quality
• Ability to jump in and take initiative and create projects where there is a need 
• Ability to communicate to both technical and non-technical team members and clients in a clear and concise way
• Ability to project-manage and coordinate between teammates
• Knowledge of basic HTML and CSS
• Positive attitude, attention to detail, great work ethic and a drive for excellence
• Strong organizational skills

Nice to have:

• A design portfolio
• Experience with Figma
• Experience with managing or creating brand guidelines for a company
• Experience with content writing or copyediting
• Understanding of AP Style
• Proficiency in languages beyond English
• Experience with Atlassian Jira and Confluence
• Experience with Figma, Frontify, Google Suite, Slack, Zoom

#LI-Remote

Come work for the #1 choice for enterprise ecommerce retailers. Signifyd provides an end-to-end Commerce Protection Platform that leverages its Commerce Network to maximize conversion, automate customer experience and eliminate fraud and consumer abuse risk for retailers. Its solutions provide the transparency and control that brands need to succeed in the rapidly changing world of commerce. Signifyd was named among the 10 Most Innovative Companies in AI by Fast Company, and Digital Commerce 360 named Signifyd the leading provider of payment security and fraud prevention for ecommerce’s largest brands three years in a row. The company is headquartered in San Jose, CA, with locations in Denver, New York, Mexico City, São Paulo, Belfast and London.

Signifyd is seeking a highly skilled, creative and collaborative Managing Commercial Counsel, reporting to our Head of Commercial Legal, responsible for reviewing, drafting, revising, negotiating and advising on a broad range of complex commercial transitions. Someone who gets deals done. This is a unique opportunity to join a dedicated legal team and work at the forefront of helping to deliver fraud detection and prevent solutions to merchants around the world!

You will primarily support our global sales team to structure, draft and negotiate a variety of go-to-market agreements. This role will manage a team of contracts managers that support the Sales teams and acts as the primary Legal support on review and negotiation of buy and sell side commercial transactions in the U.S., EMEA, Mexico, and Central and South America.  In addition to our go-to-market teams, you will work closely with other key stakeholders to structure and negotiate complex, often bespoke agreements, for enterprise and strategic partnerships engagements.

The ideal candidate is a mid-level to senior attorney. You should enjoy close collaboration with legal and sales colleagues and generally, approach legal issues practically and with a problem-solving mindset.

Primary Responsibilities

• Independently draft and negotiate a variety of commercial transactions, including complex subscription agreements, partnership deals, working closely with our Sales organization to close revenue deals.
• Lead and manage a highly effective team of contracts managers supporting go-to-market portfolio of ecommerce merchants in the U.S., EMEA, Mexico, and South America.
• Support other cross-functional teams, such as marketing, partnerships and product with commercial and vendor transactions.
• Assist with additional legal projects as necessary to support Signifyd's rapid growth and expansion.
• Manage numerous projects simultaneously with deadlines and pressures.
• Exercise sound legal judgment and ability to solve problems in a practical manner.

What we’re looking for:

• JD degree, with admission to a state bar.
• 5-10+ years of experience, with a strong background in commercial and tech transactions and revenue generating deals.
• A clear concise communicator who can explain complex and nuanced issues in plain and simple terms.
• Experience supporting a global sales organization and keeping pace with a steady volume of commercial transactions in a fast-paced, high-growth environment.
• Strong organizational and project management skills.
• Must be comfortable working in lean teams and wearing multiple hats. 
• Can successfully manage workload and priorities with minimal oversight.
• An approachable team player, problem-solver, and a good sense of humor.

Preferred qualifications:

• Has lead, trained, and developed a team of contract managers or similar teams
• Familiarity with (i) payments, fintech or financial institutions and/or (ii) machine learning models. 
• Bonus points for attorneys who can also conduct commercial negotiations in Spanish or Portuguese
• Experience supporting sales for enterprise SaaS, especially negotiating referral, and partnership deals.
• Experience with global privacy frameworks (i.e. GDPR, CCPA, LGPD)

Work Locations & Travel Requirements:

This position is open to the following preferred office locations:

• Preference for attorneys on the East Coast (particularly in New York City in close proximity to the Signifyd office)
• San Francisco, California
• Denver, Colorado
• Salt Lake City, Utah

Signifyd currently embraces a largely remote work model, with options to go into the office if you are near a Signifyd location.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Who Are You

We seek a highly skilled and experienced Senior Engineering Manager to join our dynamic Integrations and Growth team. As a Senior Engineering Manager, you will play a crucial role in strengthening and expanding the core of our APIs. We want you to be a leader in scaling our APIs and eCommerce integrations to support our customers, engineers, and data science teams. You will lead a team of talented software engineers and architects to envision how our microservice architecture will evolve to support the expansion of Signifyd’s core products. The ideal candidate must: 

• Have a deep understanding of eCommerce integrations and public-facing APIs.
• Collaborate with cross-functional teams to define project requirements and deliverables.
• Effectively communicate complex problems by tailoring the message to the audience and presenting it clearly and concisely. 
• Balance multiple perspectives, disagree, and commit when necessary to move key company decisions and critical priorities forward.
• Have the ability to work independently in a dynamic environment and proactively approach problem-solving.
• Be an example for fellow engineers and leaders by showcasing customer empathy, creativity, curiosity, and tenacity.

What You’ll Do

• Provide vision and set the direction for the team, motivating them, providing guidance, championing innovation, and promoting a positive culture for the team's success.
• Encourage collaboration across the organization, breaking down silos and ensuring the best outcomes for Signifyd.
• Promote talent development by championing career growth, fostering personal development, and embracing diverse hiring practices.
• Have an ability to debug organisational issues and know how to adjust to realise improvements
• Ensure software and architecture excellence is maintained by reviewing designs against technical strategy, regularly reviewing system health metrics and adopting Signfiyds testing best practices.
• Oversee the development and maintenance of public-facing APIs, ensuring they are reliable, scalable, and well-documented
• Collaborate with external partners and clients to understand their integration needs and provide technical support as needed.
• Collaborate with internal teams to educate and improve knowledge sharing on areas of the platform that fall into your direct area of ownership
• Have crisp communication on topics ranging from design to organisational change ensuring that there is alignment, understanding and context
• Drive results by aligning delivery to measurable business and internal KPIs 

What You’ll Need

• 7+ years of industry experience, most recently in a senior management position
• Demonstrable ability to hire, lead and coach managers and senior engineers, fostering their growth and development.
• Experience in building and contributing to a team culture that spans across geographic regions  that achieves a well-designed system through a commitment to learning and continuous improvement
• Strong communication skills to convey complex technical concepts effectively to diverse audiences, both verbally and in writing. An active listener with an ability to convey empathy and adapt their style of communication to the audience
• Hands on experience in architecting and deploying low-latency, high-quality, high-scale solutions

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

About Signifyd

At Signifyd, we empower businesses to embrace the future of commerce, eliminating fraud and promoting trust and convenience across e-commerce transactions. Our innovative solutions drive growth for retailers by making their customers feel safe and valued.

We are on a mission to build trust and convenience at every step of the e-commerce experience. If you are passionate about product innovation and eager to develop solutions that address real-world challenges in e-commerce fraud, we would love to hear from you.

We are on a pivotal moment of our trajectory in rapid expansion, reaching true scale and competing for key areas of the market. We need strong strategic leaders to help drive the new future of our offering. 

Role Overview

As a Staff Product Manager for our Risk Platform, you will spearhead the development of a cutting-edge platform aimed at detecting and mitigating risks in e-commerce transactions. You will play a pivotal role in enabling both internal and external risk operations teams to identify risk, manage rules and thresholds effectively, ensuring a scalable and adaptable product that aligns with dynamic market needs.We have an amalgamation of different tools and processes we have built with this purpose over the years, and we need now to build out a unified market ready whole product for the most efficient risk teams in the market.

Key Responsibilities

• Lead the vision, strategy, and roadmap for the Risk Platform, ensuring alignment with business objectives and customer needs.
• Collaborate with Engineering, Data Science, Customer Success and Risk Intelligence teams to define and prioritize high-impact features that enhance platform capabilities.
• Engage with key stakeholders to gather insights and feedback, translating complex needs into clear, actionable requirements and product specifications.
• Oversee the end-to-end lifecycle of product features from ideation through launch, ensuring successful implementation and adoption.
• Establish and monitor key performance indicators (KPIs) to measure platform effectiveness and drive continuous improvement.
• Act as a product evangelist, represent Signifyd at internally and externally

Required Skills and Qualifications

• 7+ years of product management experience, with a strong background in developing platforms or products in high-tech, e-commerce, or similar environments.
• Proven ability to lead cross-functional teams and projects, demonstrating exceptional collaboration and leadership skills.
• Deep understanding of risk management, fraud prevention, and e-commerce ecosystems.
• Strong analytical skills and experience with data-driven decision making.
• Excellent communication and presentation skills, capable of conveying complex ideas to diverse audiences.

Desirable Attributes

• Experience with rule-based systems or decision engines.
• Familiarity with AI and machine learning applications in risk assessment.
• 3+ years of experience directly in the Risk space

30-60-90 Day Plan

First 30 Days: Understanding and Integration

Objective: Acclimate to the company, understand the product and technology, and establish key internal relationships.

Activities:

• Onboarding and Training: Complete all necessary onboarding processes, attend product training sessions, and familiarize with Signifyd's culture and values.
• Meet the Team: Schedule one-on-one meetings with members of the product, engineering, data science, and risk operations teams to understand roles and gather insights.
• Platform Deep Dive: Gain a comprehensive understanding of the Risk Platform’s current capabilities, architecture, and customer use cases.
• Stakeholder Engagement: Begin regular meetings with key stakeholders to understand their expectations, ongoing projects, and how the Risk Platform impacts their work.
• Initial Product Review: Conduct a preliminary audit of the existing product features and backlog items with the product and engineering teams to assess priorities.

Days 31-60: Strategic Planning and Initial Execution

Objective: Define strategic goals for the Risk Platform and initiate key projects.

Activities:

• Strategic Roadmap Development: Based on insights gained, start crafting a strategic product roadmap that aligns with business objectives.
• Customer and Market Analysis: Engage with customer success and sales teams to understand customer feedback, market needs, and competitor landscape.
• Prioritize Features: Identify quick wins and longer-term strategic initiatives; begin planning for the next development cycle.
• Process Optimization: Review and propose enhancements to the product development lifecycle to increase efficiency and efficacy.
• Stakeholder Updates: Provide regular updates to stakeholders about roadmap plans and progress, ensuring alignment and adjusting based on feedback.

Days 61-90: Implementation and Impact

Objective: Implement strategic initiatives and begin tracking their impact.

Activities:

• Launch Initial Features: Oversee the development and launch of prioritized features identified in the first 60 days.
• KPIs and Metrics Implementation: Define and begin tracking key performance indicators for newly launched features to measure impact and success.
• Team Collaboration Strengthening: Continue to foster strong relationships within the team and across departments to facilitate seamless collaboration.
• Feedback Loops: Establish regular feedback loops with customers and internal teams to refine features and ensure the platform meets user needs.
• Long-term Planning: Start looking beyond the 90 days to set goals for the next quarter and beyond, ensuring sustainable growth and innovation for the Risk Platform.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Who Are You

We seek a highly skilled and experienced Cloud Platform Architect to join our dynamic and growing Cloud Platform team. As a Cloud Platform Architect, you will play a crucial role in strengthening and expanding the core of our cloud infrastructure. We want you to lead the way in scaling our cloud infrastructure for our customers, engineers, and data science teams. You will work alongside talented cloud platform and software engineers and architects to envision how all cloud infrastructure will evolve to support the expansion of Signifyd’s core products. The ideal candidate must: 

• Effectively communicate complex problems by tailoring the message to the audience and presenting it clearly and concisely. 
• Balance multiple perspectives, disagree, and commit when necessary to move key company decisions and critical priorities forward.
• Understand the inner workings of Cloud Service Providers (CSPs) such as AWS, GCP, and Azure. Able to understand networking and security concepts core and most relevant within the space.
• Ability to work independently in a dynamic environment and proactively approach problem-solving.
• Be committed to achieving positive business outcomes via automation and enablement efforts, reducing costs, and improving operational excellence.
• Be an example for fellow engineers by showcasing customer empathy, creativity, curiosity, and tenacity.
• Have strong analytical and problem-solving skills, with the ability to innovate and adapt to fast-paced environments.
• Design and build clear, understandable, simple, clean, and scalable solutions.
• Champion an Agile and ‘DevOps’ mindset across the organization.

What You'll Do

• Modernize Signifyd’s Cloud Platform to scale for security, cost, operational excellence, reliability, and performance, working closely with Engineering and Data Science teams across Signifyd’s R&D group.
• Create and deliver a technology roadmap focused on advancing our cloud performance capabilities, supporting our real-time fraud protection and prevention via our core products.
• Work alongside Architects, Software Engineers, ML Engineers, and Data Scientists to develop innovative big data processing solutions for scaling our core product for eCommerce fraud prevention.
• Take full ownership of our Cloud Platform evolution to support low-latency, high-quality, high-scale decisioning for Signifyd’s flagship product.

• Architect, deploy, and optimize Cloud Solutions to evolve our technology stack, including Multi-Account strategy, best practices around data access, IAM and security rules, and the best approaches for optimized and secure access to our infrastructure.
• Implement Engineering Enablement automation and best-of-breed solutions for Developer Tooling to support Elite DORA metrics measurements and optimal Engineering Experience.
• Mentor and coach fellow engineers on the team, fostering an environment of growth and continuous improvement.
• Identify and address gaps in team capabilities and processes to enhance team efficiency and success.

What You'll Need

• Ideally has 10-15+ years in cloud infrastructure engineering and automation, including at least five years of experience as a cloud engineering architect or lead. Have successfully navigated the challenges of working with large-scale cloud environments encompassing millions of dollars of computing costs and many petabytes of data storage and process.
• Deep understanding of best practices and current trends in cloud providers, are comfortable working with multi-terabyte datasets, and skilled in high-scale data ingestion, transformation, and distributed processing; experience in understanding Apache Spark or Databricks is a plus.
• Deep understanding of Container-based systems such as Kubernetes (k8s), Docker, ECS, EKS, GKE, and others.
• Deep understanding of Networking concepts such as DNS / Route53, ELB/ALB, Networking load balancing, IAM rules, VPC peering and data connectivity, NAT gateways, Network bridge technology such as Megaport, and others.
• Experience converting existing Cloud infrastructure to serverless architecture patterns (AWS Lambda, Kinesis, Aurora, etc.), deploying via Terraform, Pulumi, or AWS Cloud Formation / CDK.
• Hands-on expertise in data technologies with proficiency in technologies such as Spark, Airflow, Databricks, AWS services (SQS, Kinesis, etc.), and Kafka. Understand the trade-offs of various architectural approaches and recommend solutions suited to our needs.
• Executed the planning of product and infrastructure software releases
• Experience in developing, deploying, and managing CI/CD developer tooling like AWS Code Commit, Code Build, Code Deploy, Code Pipeline, JetBrains TeamCity, and GitHub Enterprise.
• Understanding how to appropriately deploy, integrate, and maintain Developer build and scanning tools such as Develocity Gradle Enterprise, Sonarqube, Maven, Snyk, CyCode, and others.
• Deep knowledge of best practices around Logging, Monitoring, and Observability tools such as AWS Cloudwatch, Datadog, Loggly, and others.
• Demonstrable ability to lead and mentor engineers, fostering their growth and development. 
• You have successfully partnered with Product and Engineering teams to lead through strategic initiatives.
• Commitment to quality: you take pride in delivering work that excels in accuracy, performance, and reliability, setting a high standard for the team and the organization.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The Data Science team builds production machine learning models that are the core of Signifyd’s product.  

We help businesses of all sizes minimize their fraud exposure and grow their sales.  We also improve the e-commerce shopping experience for individuals by reducing the number of folks’ orders that are incorrectly declined and by making account hijacking less profitable for criminals. 

The Data Science team has end-to-end ownership of our decisioning engine, from research and development to online performance and risk management.  

We value collaboration and team ownership -- no one should feel they’re solving a hard problem alone.  

Together we help each other develop our skill sets through peer review of experiments and code, group paper study to deepen our ML and stats understanding, and frequent knowledge-sharing via live demos, write-ups, and special cross-team projects.

The Data Science and Engineering teams at Signifyd have always had a strong contingent of remote folks, individual contributors as well as team leads.  The challenges of working remotely aren’t new to us and we have a track record of iterative improvements to our remote culture.

You’ll be on a horizontally-focused team that’s laser-focused on stopping fraud in its tracks. You will be leading and planning algorithmically-driven solutions, testing whether and how those strategies will be effective, and getting them into production. 

Here you’ll have the opportunity to:

• Concept, plan, and develop strategies for identification and remediation of fraud attacks. 
• Devise algorithmic approaches with the right evaluation frameworks, and how to apply them in end-to-end systems 
• Build production machine learning models that stop fraud rings
• Write production and offline analytical code in Python, SQL, and Java
• Collaborate with engineering teams to strengthen our machine-learning platform
• Communicate complex ideas to a variety of audiences

Past experience you’ll need:

• A degree in computer science or a comparable quantitative field
• 4+ years of post-undergrad work experience
• Experience leading projects, designing experiments, and collecting data
• Building production machine learning models (they don’t need to have been related to fraud)
• Experience with graph-based frameworks, spark, pandas, sklearn, numpy, and other core Python DS libraries
• Hands-on statistical analysis with a solid fundamental understanding
• Writing production code and reviewing others’ in a shared codebase, preferably in Python
• Practical SQL knowledge
• Familiarity with the Linux command line

Bonus points if you have:

• Previous work in fraud, payments, or e-commerce
• Passion for writing well-tested production-grade code
• A Master's Degree or PhD 

Check out howData Science is powering the new era of Ecommerce

Check out our Director of Data Science featured inBuilt In

#LI-Remote

Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• HeadSpace Health Online Therapy Membership
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the VP, Enterprise Customer Success. 

Responsibilities:

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients 
• Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities 
• Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs 
• Identify and successfully close renewals and expansion opportunities within your book of business
• Have full ownership of commercial activities such as opportunity management and contract workflows. 
• Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Develop collateral and conduct regular business reviews with client executive teams
• Ensure swift resolution of account issues by using resources from cross-functional teams
• Provide executive oversight and client communication
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members

Requirements for the position:

• 5+ years of Customer Success Management or Account Management
• Ability to travel when necessary
• Proficiency in Salesforce, JIRA, Excel and G-Suite is required 
• Proficiency in BI tools such as Looker is a plus
• Requirement to occasionally be working on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that Customer Support cannot resolve.
• Proven customer management experience with Enterprise accounts
• Proven track record of managing complex projects 
• An analytical and metrics-driven workstyle
• Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
• Creative, driven, resourceful, detail-oriented, and highly organized
• Excellent communication and presentation skills
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Passion for e-commerce and new technology
• Background in e-commerce, payments, fraud or data science is preferred

In 30 days:

• You will complete essential training for your role (e-learning and live sessions)
• You will be assigned your book of business
• You will conduct handover sessions for your accounts
• You will gain operational proficiency around Signifyd’s tech stack 

In 60 days:

• You will fully familiarize yourself with your book of business and meet your customers
• You will establish account plans for your accounts 
• You will familiarize yourself with internal operational processes and workflows 
• You will start to lead internal meetings, projects and conversations related to your accounts 
• You will be able to to conduct a business review with a client 
• You will continue your training on various aspects of the role (both e-learning and live sessions your onboarding buddy and/or Line Manager) 

And at 90 days:

• You will have build a full strategic view for your accounts including identification any opportunities or risks 
• You will fully complete all your training related to your role 
• You will gain operational proficiency within Signifyd cross-functional structure and will have a clear understanding of how to drive projects forward and resolve issues. 
• You will lead all internal and external engagement related to your accounts

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The Data Science team builds production machine learning models that are the core of Signifyd's product.

We help businesses of all sizes minimize their fraud exposure and grow their sales. We also improve the e-commerce shopping experience for individuals by reducing the number of folks' orders that are incorrectly declined and by making account hijacking less profitable for criminals.

The team has end-to-end ownership of our decisioning engine, from research and development to online performance and risk management.

We value collaboration and team ownership -- no one should feel they're solving a hard problem alone.

Together we help each other develop our skills through peer review of experiments and code, group paper study to deepen our ML and stats understanding, and frequent knowledge-sharing through live demos, write-ups, and special cross-team projects.

The Data Science and Engineering team at Signifyd have always had a strong contingent of remote folks, individual contributors and team leads. The challenges of working remotely aren't new to us and we have experienced iterative improvements to our remote culture.

How you’ll have an impact:

• Leading a team of Data Scientists and helping them set goals, collaborate, and scale, and operationally manage ad-hoc requests
• Providing mentorship to team members through feedback, coaching, and hands-on technical guidance, focusing on their long-term growth
• Partnering with senior leaders including Product & Engineering to ensure data-driven decisions across the organization by applying the appropriate data science & analytics approaches where they will have a material impact
• Thinking strategically to optimize the key components of the Signifyd Commerce Protection Platform
• Collaborating with engineering teams to continuously strengthen our machine learning pipeline
• Collaborating with Customer Success and Risk Intelligence to optimize decisioning performance
• Researching real-time emerging fraud patterns with our Risk Intelligence team
• Building production machine learning models that identify fraud
• Writing production and offline analytical code in Python 
• Working with distributed data pipelines

Past experience you’ll need:

• A degree in computer science or a comparable analytical field
• 2+ years of experience in people management with experience building teams and growing talent
• At least 4 years of post-undergrad work experience required
• Experience leading projects that depend on the contributions of others in multiple teams
• Using visualizations to communicate analytical results to stakeholders outside your team
• Hands-on statistical analysis with a solid fundamental understanding
• Writing code and reviewing others in a shared codebase, preferably in Python
• Practical SQL knowledge
• Designing experiments and collecting data
• Familiarity with the Linux command line

Experience we love to see:

• Experience managing remote teams
• Previous work in fraud, payments, or e-commerce
• Data analysis in a distributed environment
• Passion for writing well-tested production-grade code

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• Mental wellbeing resources
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in fraud, e-commerce and payments, where we provide value. As a trusted advisor with a deep product and industry knowledge, you'll be able understand customers' goals and help them optimize performance. You'll collaborate internally with management and broader teams to provide an outstanding customer experience and drive continuous improvement for Signifyd.

Responsibilities:

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Identify, establish, and strengthen relationships with current and potential team members within your accounts
• Close renewals and seek out additional expansion opportunities within your book of business
• Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and conduct periodic business reviews with client executive teams
• Be a face of the company at trade shows and other industry events, both virtually and in person
• Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve.

Requirements for position:

• 2+ years of Customer Success Management or Account Management; technology background preferred
• Customer management experience within complex accounts
• Excellent communication and presentation skills
• An analytical and metrics-driven work style
• Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals
• Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.)
• Motivated, resourceful, detail-oriented, and highly organized
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Background in e-commerce, fraud or payments industries is a plus

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