We are seeking an experienced Business Data Analyst with extensive knowledge of Insurance Solutions or Insurance Industry to join our team. The analyst will be responsible for the accuracy and integrity of Shift’s data landscape that is used to support various data driven initiatives that contribute to business value and enable actionable insights.

The analyst must be a champion of our data, have the skills to build effective reports and actively strive to identify data patterns, gaps, and resolve any data issues. Must be a forward thinker that sees the larger picture; looks beyond the current status and can anticipate future needs for our clients. To ensure success as an Insurance Business Data Analyst, you should exhibit extensive knowledge of data analysis techniques and have prior experience in a similar role at an insurer or with insurance clients. 

YOUR RESPONSIBILITIES

• Be responsible for performing data analysis, collaborating with data scientists, data modelers, data architects, and technical subject matter experts to enhance data collection and storage procedures, and preparing data quality analysis and reports.
•  Develop the processes and procedures necessary to ensure top data quality.
  Evaluate changes to source systems and the impacts from the data and reporting landscape.
• Work closely with technical subject matter experts to understand the source systems and assist in the analysis of data integration and data transformation.
• Support teams with data requirements, source-to-target mappings, and other data-oriented deliverables.
• Consult with data/business owners and teammates to identify all facets of a data issue to help generate a solution as well as understand the potential impacts to processes and systems across the organization. 
• Work directly with business executives to identify areas for improvement.
• Participate in discovery meetings, provide estimates, analyze and validate project requirements and technical specifications, perform impact analysis, and document key issues.
• Troubleshoot job failures with developers, where necessary.
• Support development and monitoring of data quality and data governance processes.
• Identify operational gaps based on potential business usage (i.e. dashboard gaps that could lead to rework, or usage gaps).

QUALIFICATIONS

• 3- 5+ years of experience in insurance with a focus on data and business analysis
• Specific domain expertise in insurance areas such as SIU, Underwriting or Claims Operations.
• Understanding of insurance KPIs and experience in their implementation.
• Demonstrated analytical and problem solving skills.
• Knowledge of data warehousing, business analysis tools, and data management techniques.
• Ability to work in a fast-paced environment, juggle multiple priorities, and be adaptive to change.
• Can quickly assimilate data and communicate complex requirements and issues clearly and concisely
•  Ability to analyze the root cause of a problem and demonstrate good sense when determining impact.
• Effectively work in a collaborative environment across functional teams.
• Excellent organizational, multi-tasking, and time management skills.
• Strong interpersonal communication skills and presentation skills.
• Bachelor’s Degree or equivalent work experience.

Required technical skills:

• Demonstrated expertise in Power BI, including DAX statements and report modeling - or equivalent skills in similar data visualization tools
• Proficiency with Databricks notebooks and data profiling techniques.
• Strong knowledge of relational databases, SQL, and Python.

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

• Manage a team (2) of Cloud Operations specialists in US
• Will be tasked with serving as the primary point of technical escalation contact
• You will be responsible for being the point of contact for any operational escalations within the organisation.
• Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
• Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
• Monitor alerts and follow their evolution, escalate as needed.
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
• Maintain Linux and Windows systems, network, and security software/equipment.
• Apply security patches to the entire IT infrastructure.
• Deploy new client projects and infrastructure based on established requirements.
• Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
• Cultivate great co-worker and client relationships.
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Technical Abilities:

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
• Familiarity with monitoring and logging solutions, such as Grafana (Required)
• Experience with Jira ticketing system and Confluence (good to have)
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

• At least 1 year of experience as a lead is preferred
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
• Proactive and take pride and ownership of your work.
• Ability to work under pressure and still deliver excellent service to our customers.
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
• Ability to adapt your work to changing priorities as needed.

Tools:

• Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
• Windows Server, Linux (Centos and Ubuntu), MacOS.
• Microsoft Azure and AWS cloud native services.
• VMWare Data Centres.
• Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
• Automation driven - IaC (Terraform), Ansible, Python, Github. 
• Thycotic
• VMWare
• Veeam backups
• Atlassian products - Jira, Opsgenie, Confluence

#LI-REMOTE  #LI-ONSITE  #LI-HYBR

YOUR ROLE

The Customer Success team engages with our customers to drive adoption of our products and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the product  launch, driving ongoing adoption, and managing renewals.  You will work with the rest of the Shift organization to uncover new ways to make Shift integrated into the client and to help improve our product.   Applicants need to have a robust background in commercial insurance fraud investigations, including Workers’ Compensation, Commercial Auto, and Commercial Property Insurance, as well as some experience investigating personal lines claim fraud.

YOUR RESPONSIBILITIES

• Drive retention and growth of clients by understanding their business needs and helping them succeed
• Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
• Collaborating closely with our product and product marketing teams and act as a SME for commercial line insurance. In this role, you will play a pivotal part in developing fraud detection scenarios and models that enhance our commercial lines product offerings and align with customer needs
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Shift advocates (e.g. testimonials, case studies)
• Collaborate closely with Sales, Data Science, PM, Partners to support pilot customers, renewals, and expansion opportunities
• Marshall resources across the Shift organization as needed to support customers’ needs
• Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
• Represent the voice of the customer to inform our sales process and product roadmap
• Travel and meet with customers onsite to discover and understand their needs and help them develop an onboarding process and map an engagement plan;

YOU'VE GOT WHAT IT TAKES IF YOU

• You bring deep industry knowledge of commercial lines insurance and can act as a Subject Matter Expert (SME) in this area
• Have at least 5 years of successful experience working within the insurance industry within Special Investigations,  claims or underwriting (commercial and personal insurance).
• Have excellent communication skills; you know how to make complex things feel simple;
• Can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
• Can manage multiple accounts simultaneously;
• Have a university degree in a business related field or equivalent experience.

¿Estás buscando una pasantía donde puedas desarrollar tus habilidades de programación y trabajar en soluciones reales? Únete a nosotros en Shift Technology y sé parte de la transformación del sector insurtech a través del poder de la IA.

Como pasante de Ciencia de Datos, trabajarás en una amplia gama de temas, contribuyendo activamente al diseño y evolución de nuestra suite de productos enfocados en la detección de fraudes, la prevención de lavado de dinero y la automatización de reclamos. Estamos dedicados a proporcionar soluciones innovadoras, y serás parte de un equipo con amplia experiencia técnica y profesional en ciencia de datos, ingeniería de datos, codificación, comprensión de negocios e interacciones con clientes. Además, abordamos una variedad diversa de tipos de datos, incluidos datos estructurados, texto no estructurado, documentos e imágenes.

¡Esta oportunidad es perfecta para ti si estás buscando una pasantía de fin de estudios para completar tu grado y estás abierto a considerar un puesto permanente si sientes que Shift es el lugar ideal para comenzar tu carrera!

Lo que harás...

Como miembro de nuestro equipo de ciencia de datos, desempeñarás un papel crucial en la implementación de nuestras soluciones para los clientes, colaborando estrechamente con nuestros expertos técnicos.

Esto es lo que puedes esperar en tu día a día:

• Implementar pipelines de procesamiento de datos para nuestros clientes, manejando tareas como procesamiento de datos por lotes y en tiempo real, limpieza de datos y refinamiento de modelos de detección de fraudes.
• Trabajar estrechamente con los clientes para comprender sus necesidades y comentarios, asegurando que nuestras soluciones cumplan con sus requisitos de manera efectiva.
• Participar en actividades de investigación y desarrollo para impulsar la innovación de productos utilizando tecnologías avanzadas como aprendizaje automático, análisis de imágenes, procesamiento de lenguaje natural, análisis de tendencias y chatbots.
• Colaborar con nuestro equipo de ventas para realizar demostraciones de productos a posibles clientes.
• Si estás listo para tener un impacto significativo en el campo de la ciencia de datos, te invitamos a unirte a nuestro equipo y contribuir a nuestra misión de ofrecer soluciones de vanguardia a nuestros clientes.

Lo que aportas...

• Tienes o estás completando una maestría en Matemáticas, Estadística, Ciencias de la Computación o Investigación de Operaciones (conocimientos en aprendizaje automático y/o Big Data son una gran ventaja).
• Demuestras competencia en programación orientada a objetos.
• Eres hábil combinando sólidas habilidades analíticas con capacidades de síntesis, demostrando un gran ojo para los detalles.
• Puedes escribir código de alta calidad para producción.
• Te sientes cómodo interactuando con clientes y sobresales en la comunicación clara, tanto en inglés como en francés.

PROCESO DE ENTREVISTA

• Entrevista con Recursos Humanos
• Ejercicio de codificación
• Entrevista técnica de 1 hora
• Entrevista con el gerente de contratación de 1 hora

We are seeking a highly motivated and experienced SaaS Enterprise Sales Executive to join our US Property and Casualty sales team.  Shift’s business in the US is expanding quickly, with a culture that is rooted in high performance, results driven and collaboration. We have high expectations and celebrate our wins, recognizing that success comes from planning, hard work and delivering real value to our customers. This role is critical in executing our field-facing activities with Insurance lines of business (Fraud, Underwriting, Claims, Subrogation etc.) as well as fostering collaboration across our internal teams.

The ideal candidate has a proven track record of success in selling vertical software solutions to C-Suite Executives at the largest enterprises in the US.

What You'll Do:

• Prospect and Generate Leads: Identify and qualify new business opportunities
• Develop Territory and Account Strategy: Create and execute effective territory and account plans to achieve and exceed targets. Effectively report on activities, pipeline, and forecasts.
• Drive Customer Engagement: Build and maintain strong, long-lasting relationships with customer stakeholders and C-Suite Executives
• Negotiate and Close Deals: Lead contract negotiations and close deals, ensuring favorable terms and conditions
• Maintain Product Expertise: Ensure a deep understanding of our products across all lines of business, staying updated on industry trends and competitive landscape.
• Collaborate: Work closely with internal teams, including Marketing, Partnerships, Product, Data Science and Customer Success, to ensure a seamless customer experience

What You Bring:

• 7+ years of demonstrated success in meeting or exceeding sales targets year over year, ideally with a sales cycle of 9-12 months
• 5+ years of experience in B2B, vertical software sales to Fortune 500/large enterprise customers
• Extensive background in negotiations, deal strategy & construction
• Excellent communication, presentation and executive engagement skills
• Drive for results with a high standard of quality
• A deep sense of accountability to yourself and your team
• Proven success in coordinate and motivate internal teams to execute a deal
• A growth mindset 
• Knowledge of the Insurance / financial services industry is strongly preferred

#LI-REMOTE

YOUR ROLE

Reporting directly to our Head of Sales DACH, you'll be part of a team that works daily to grow Shift’s solutions new business revenue to Insurance carriers in the DACH region. 

This role will be critical in executing our field-facing activities with Insurance lines of business (Fraud, Underwriting, Claims, Subrogation etc.) as well as fostering internal collaboration across the organization with Pre-Sales, Customer Success, Partner and Delivery. 

We are looking for an experienced and enthusiastic software sales professional who embodies ownership, accountability and high emotional intelligence in their daily engagement.

YOUR RESPONSIBILITIES

• Develop & Implement strategic territory plan to ensure revenue objectives are exceeded
• Lead the sales process, from execution, through issues to forecasting excellence
• Deliver measurable results and outcomes with predictability and efficiency
• Collaborate with Cross functional teams to delight customers
• Execute Demand Generation Activities directly and with Partnernship & Marketing teams
• Ensure Delivery and Value Realization for customers across their lifecycle
• Drive Stakeholder & C-Level Engagement across Shift & its customers.

QUALIFICATIONS

• 6+ years of experience in quota bearing software sales roles
• Knowledge of the Insurance industry within the DACH market
• Extensive background in negotiations and deal strategy
• High ability to read the room, anticipate contingencies and execute accordingly
• Strong drive for results with a high standard of quality
• A growth mindset and an inquisitive learner
• Highly adaptable, ability to work & collaborate in a fast-paced environment
• Willingness to go the extra mile
• Perfect fluency in German (speaking and writing) 
• Professional working proficiency in English

#LI-RH1 #LI-REMOTE

IHRE FUNKTION / ROLLE

Sie berichten direkt an den Head of Sales DACH und werden Teil eines Teams, das täglich daran arbeitet, den Umsatz mit unserer innovativen SaaS-Lösung für Versicherungsunternehmen in der DACH-Region zu steigern.

Diese Funktion ist entscheidend für Erfolg unserer Aktivitäten in unterschiedlichen Versicherungssparten und Abteilungen (Betrug, Regress, Schaden/Leistung, Underwriting, etc.). Gleichzeitig sorgen sie für die koordinierte interne Zusammenarbeit zwischen den Kollegen von Pre-Sales, Support und Delivery sowie mit potentiellen externen Partnern.

Wir suchen einen erfahrenen und motivierten Vertriebsprofi mit Erfahrungen in den Bereichen Business-Software und/oder Versicherungsprozesse. Im täglichen Geschäft zählen  Engagement, Eigenverantwortung, Pro-aktives Vorgehen und  emphatisches und zugleich bestimmtes Handeln.

IHRE AUFGABEN

- Entwicklung und Implementierung einer Strategie für das zugewiesene Kundenportfolio in der Region, um sicherzustellen, dass die Umsatzziele übertroffen werden
- Managen des Verkaufsprozesses, vom Erstkontakt, der Opportunity Development über alle Sales Stages bis hin zum Signing und dem Up-Cross-Selling.
- Detaillierte, vorausschauende und verlässliche Vertriebsplanung mit Salesforce
- Zusammenarbeit mit funktionsübergreifenden Teams, um Kunden zu führen und zu  begeistern
- Business Development: Planung und Durchführung von Akquisitionstätigkeiten; eigenständig und auch in Zusammenarbeit mit dem Marketing und Partnermanagement
- Sicherstellen der Implementierung und und Wertschöpfung Für Kunden während des gesamten Lebenszyklus der Geschäftsbeziehung
- Einbindung aller Stakeholder und von C-Level-Kontakten beim Kunden wie auch bei Shift

QUALIFIKATIONEN

- 5+ Jahre Erfahrung im Software-Vertrieb mit Umsatzverantwortung
- Kenntnisse in der Versicherungsbranche im DACH-Markt
- Erfahrung in Verhandlungen und Entwicklung von Deal-Strategien
- Fähigkeit, komplexe (Deal-)Strukturen zu erfassen, Eventualitäten vorherzusehen und entsprechend zu handeln
- Starker Eigenantrieb für Ergebnisse mit hohen Qualitätsstandards
- Wachstumsorientierte Denkweise und Bereitschaft zum ständigen Lernen
- Bereitschaft sich und neue Situationen und Herausforderungen anzupassen und die  Fähigkeit zur Zusammenarbeit in einem  dynamischen Umfeld
- Bereitschaft, die Extrameile zu gehen
- Verhandlungssichere, fließende und fehlerfreie Deutschkenntnisse in Wort & Schrift
- Verhandlungssichere Englischkenntnisse in Wort & Schrift

#LI-RH1 #LI-REMOTE

YOUR ROLE

Customer Success team engages our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals.  You will work with the rest of the Shift organization to uncover new ways to make Shift integrated into the client and to help improve our product.

YOUR RESPONSIBILITIES

• Drive retention and growth of clients by understanding their business needs and helping them succeed
• Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Shift advocates (e.g. testimonials, case studies)
• Collaborate closely with Sales, Data Science, PM, Partners to support pilot customers, renewals, and expansion opportunities
• Marshall resources across the Shift organization as needed to support customers’ needs
• Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
• Represent the voice of the customer to inform our sales process and product roadmap
• Travel and meet with customers onsite to discover and understand their needs and help them develop an onboarding process and map an engagement plan;

YOU'VE GOT WHAT IT TAKES IF YOU

• Are a fluent business English speaker 
• Have at least 5 years of successful experience working within the insurance industry within claims or underwriting. 
• Have excellent communication skills; you know how to make complex things feel simple;
• Can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
• Can manage multiple accounts simultaneously;
• Have a university degree in a business related field or equivalent experience.

This role can be fully remote or based hybrid in our office in Boston, MA.

• At least 3 years of experience in software development 
• Solid C# skills 
• Frontend experience - any JS framework (ideally React) 
• You are atrue fullstack: frontend is part of your job, as much as backend!
• Your projects are beautifully designed and cleanly written
• You are dynamic, curious and eager to learn, always looking to expand your fields of expertise
• You are proactive and take ownershipof your work
• You want your work to have an impact: rather than a cog, you see yourself as the engine
• Fluency in English

• 30-minute video interview with our Talent Acquisition Specialist
• 1-hour online test 
• 2x 1-hour technical interviews, one with a Backend dev and one with a Frontend dev
• 1-hour final interview with the Hiring Manager

#LI-RH1#LI-HYBRID #LI-REMOTE

Enterprise Account Executive

At Shift Technology, we’re transforming insurance with AI. We help insurers fully automate more claims, deliver a great customer experience while protecting against risk and accurately identifying suspected fraud, making internal teams more effective and improving financial performance.

Since our launch in 2014 in Paris, we've raised over $320M with Tier 1 investors, opened offices in Boston, Tokyo, Singapore, London, Madrid, Mexico, Hong-Kong, and Sao Paulo, and currently work with more than 100 of the world’s leading insurers. If you are excited about joining a fast-growing InsurTech innovator with a passion for excellence and global culture, Shift is the place for you.

About the Engineering Team: 

Our Engineering team lies at the core of the value we offer to our customers. We solve complex problems by working not only within our squads, but also by working collaboratively with other teams across the organization. 

Our tech stack includes Python, Net core (C#), MS SQL Server, Elastic Search, and more. If you are excited by solving complex technical challenges, this is the right place for you!

We are in a process of moving towards distributed data on cloud platforms and have challenging opportunities in optimizing both bulk and real-time processing!

Realtime Services Squad

What you’ll do

• Write effective, scalable code to help with development of back-end components to improve responsiveness and overall performance.
• Integrating user-facing elements into applications
• Deliver, maintain, support and improve new & existing features in our customer products
• Contribute to Shift’s new technologies adoption by monitoring technological development, driving research and building POCs
• Provide technical guidance to peer engineers and help them to upskill

What you bring...

• You have at least 4 years of experience in software development.
• You have strong Coding Skills: C# .Net Tech Agnostic comfortable with OOP
• You master some data streaming tools like Kafka, Spark, Flink, Beam…
• You have a good understanding of distributed data systems

• Familiar with Python Frameworks (like Django, Flask or Pyramid)
• Build and modify high-performance APIs and program
• Bonus: SQL Server and Elasticsearch in the data layer
• Create high-availability, low-latency, and high-performance applications
• Knowledge and understanding of AI/ML Fundamentals

• You often come up with new ideas to solve complex problems
• You are used to work closely with cross-functional teams includingProduct, data scientists or engineers
• You can communicate fluently in English.

 Recruitment Process

• HR Screening
• Technical Screening with a senior back-end engineer
• Second Technical screening with a technical lead
• Final Round with Hiring Manager 

#LI-BA1 #LI-ONSITE  #LI-HYBRID

As the Head of Delivery North America, you will play a pivotal role in ensuring Shift Technology’s success in the USA and Canada. You will lead the team or highly skilled project managers responsible for the delivery of our solutions to our clients, overseeing the end-to-end delivery process, from project inception to completion, ensuring that all client requirements are met with the highest level of quality and efficiency. You will report into our Global Head of Delivery.

What You'll Do...

• Manage the entire delivery lifecycle of our portfolio of projects in the US and Canada including participating in pre-sales as well as project inception, planning , execution, monitoring, and closure.
• Develop, coach and empower a highly skilled team of project managers with a focus on operational excellence, personal accountability, resilience, #MakeItHappen attitude, and spirit of collaboration
• Coordinate and collaborate with leaders from across Shift to align strategy, priorities, resources and execution across the Americas portfolio  (internal partners include Data Science, Customer Success, Sales and Solutions Consulting, Product, Engineering, Legal)
• Develop and maintain strong relationships with key client stakeholders, understanding their business context and needs, and  providing regular updates on project progress, addressing any concerns or issues, ensuring overall client satisfaction
• Proactively identify risks and issues that may impact project delivery and work with internal teams to mitigate them effectively.
• Drive continuous improvement initiatives to enhance delivery processes and methodologies 

What You Bring...

• Proven experience (12+ years) in delivery management role within the Enterprise SaaS industry
• 12+ years experience in Project Management, with at least 6+ years of experience leading and motivating a high performing team in the Enterprise Software/SaaS Industry
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams at all levels.
• Exceptional problem-solving and decision-making abilities, with a track record of successfully resolving complex issues in a timely manner.
• Highly organized and detail-oriented, with the ability to manage multiple complex, high visibility projects simultaneously while meeting deadlines.
• Strategic mindset balanced with day-to-day operational excellence.
• Relevant certifications in project management (e.g., CAPM, PMP, PRINCE2) are a plus.
• Insurance industry or Insurance software industry experience is a a plus.

Recruitment Process

• Talent Acquisition interview
• Advisor interview 
• Hiring Manager/Global Head of Delivery interview
• Head of Global Markets interview
• CEO interview

• Assist in the administration of SQL Server instances and participate in the management of ElasticSearch servers and instances.
• Contribute to the development and maintenance of T-SQL scripts for database management.
• Utilize PowerShell and Python for routine database operations.
• Support the migration of database infrastructure to cloud-based solutions, with a focus on Microsoft Azure.
• Collaborate with senior DBAs and cross-functional teams to enhance system performance, reliability, and scalability.
• Support the formulation and execution of backup, recovery, and archiving strategies.
• Monitor database performance and assist in resolving any issues under the guidance of senior DBAs.
• Participate in SQL and NoSQL projects, with an opportunity to learn and contribute to ElasticSearch and Azure Databricks initiatives.
• Assist in the implementation of technical standards for servers, instances, and databases.
• Document database architecture and contribute to the knowledge base.
• Provide technical support for database and application incidents.
• Work with the development team to optimize query performance and data modeling.

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2-3 years of experience in database administration, with hands-on experience managing SQL Server instances.
• Exposure to writing T-SQL scripts and interest in developing these skills further.
• Basic to intermediate knowledge of PowerShell and Python scripting.
• Familiarity with cloud technologies, especially Microsoft Azure. Experience with ElasticSearch, Azure Databricks and/or CosmosDB is a plus.
• A foundational understanding of database structures, principles, theories, and practices.
• Eager to learn, grow, and take on new challenges in a supportive environment.
• Good team collaboration skills and the ability to work effectively across departments.
• Strong communication skills in English.
• A genuine interest in advancing database administration and engineering skills, particularly in Azure environments.

YOUR ROLE

Customer Success teams are absolutely key to Shift’s future success as they engage our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executives (Claims Director, Head of Fraud, CIO, etc.) in the launch of the solution, driving ongoing adoption, establishing success criteria, and managing renewals.  You will work with the rest of the Shift organization to uncover new ways to integrate Shift into the client and to help improve our products.

As a Customer Success Manager, you will be responsible for working closely with various internal and external teams, with a focus on helping our clients Claims departments and/or Anti-Fraud teams with advice and guidance, ensuring our solutions are successfully implemented, and steadily bringing value to their business.

YOU’VE GOT WHAT IT TAKES, IF YOU

• Have at least 5 years in the InsurTech or insurance industry working with SaaS/ AI/ or fraud technology-based products.  
• Strong Change Management skills and able to oversee multiple accounts simultaneously.  Global client engagement experience in LATAM and Canada is a big plus.
• Experience with System Implementations/ Data Analytics/ Data transformation
• Have partnered with a Delivery organization, lead client meetings in tandem with the Delivery organization, and partnered with Data Science and Delivery to deliver results to your client(s) 
• Have excellent communication skills, including oral written, and non-verbal; you know how to make complex things feel simple; can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
• Have experience leading client meetings, demoing solutions, working with external partner organizations, lending thought leadership for improvement of the existing solutions, as well as new solution ideation, and discussing current trends in P&C insurance
• Able to travel as needed (~30%, but can and will vary based on the needs of the organization)

YOUR RESPONSIBILITIES

• Drive retention and growth of clients by understanding their business needs and helping them succeed
• Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Shift advocates (e.g. testimonials, case studies)
• Analyze data on ongoing basis to identify trends, prepare for performance reviews, and deliver ad hoc reports to client
• Collaborate closely with Sales, Data Science, PM, Partners to support pilot customers, renewals, and expansion opportunities
• Marshall resources across the Shift organization as needed to support customers’ needs
• Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
• Represent the voice of the customer to inform our sales process and product roadmap
• Maintain a cadence of communicating with Insurance Claims, Fraud, or Underwriting leaders about their adoption trends, sentiment, and mining opportunities for deeper engagement

The Delivery / Project Management team is the cornerstone of our client relationships. We anticipate risks, communicate with both external and internal parties, develop and manage implementation plans, guide roadmap execution, and assist with identifying client needs. Our team is full of top performers who are committed to client service, inspired by challenging projects, and are always on the lookout for new learning opportunities.

As part of the project management team, you will be the cornerstone of client relationships. As a project manager, you will anticipate risk, communicate with both external and internal parties, develop and manage implementation plans, guide roadmap execution, and assist with identifying client needs.

This role full remote, based in Germany

What You'll Do...

• Work closely with our growing team to help increase our footprint in the German market.
• Manage overall delivery of the solution by linking Shift Technology’s and clients’ technical teams.
• Participate in stages of project selling (define project methodology and organization, validate client requirements, develop SOW, etc.)
• Play a role in shaping the internal workings of the company by executing on strategic internal projects to help us become more effective as a company.

What You Bring...

Shift’s project management team is filled with top performers who are committed to client service, inspired by challenging projects, and are always on the look-out for new learning opportunities.   

• You have excellent communication skills, both oral and written; you know how to make complex things feel simple;
• You already have 5-7 years experience in project management for IT and/or insurance companies.
• Delivery of insurance IT projects a plus.
• Being certified in PM certifications such as CAPM, PMP or Prince2 is a plus. 
• You are dynamic, curious and eager to learn, always looking to expand your fields of expertise.
• You show leadership by being proactive and taking ownership of your work; you often come up with new ideas to improve our service quality, and know how to get your teammates behind them.
• You are comfortable managing multiple projects and simultaneously dealing with the pressure of delivering excellent service to our customers.
• You are Business-fluent in German and English, additional language (French, Italian, Spanish, Portuguese, Dutch) is a plus.
• Please make sure to submit yourCV in English

Recruitment Process

• Talent Acquisition interview
• Case study
• Hiring Manager interview
• Head of Delivery interview 

The Delivery / Project Management team is the cornerstone of our client relationships. We anticipate risks, communicate with both external and internal parties, develop and manage implementation plans, guide roadmap execution, and assist with identifying client needs. Our team is full of top performers who are committed to client service, inspired by challenging projects, and are always on the lookout for new learning opportunities.

What you'll do...

As part of the project management team, you will be the cornerstone of client relationships. As a project manager, you will anticipate risk, communicate with both external and internal parties, develop and manage implementation plans, guide roadmap execution, and assist with identifying client needs.  

More precisely, you will:

• Manage overall delivery of our solutions by collaborating with Shift's technology teams such as data scientists and developers, as well as our client's management, business, and technical teams
• Ensure client satisfaction during the entire life-cycle of the project, full SDLC
• Participate in later stages of project and solution selling (define project methodology and organization, validate client requirements, develop SOW, POC evaluation and Impact, etc.)
• Contribute to the development of our business processes
• Define profitability methods (pricing, commercial offers and business cases)
• Play a role in shaping the internal workings of the company by executing on strategic internal projects to help us become more effective as a company
• Work closely with our growing team to help increase our footprint in the US market.
• Our offices are based in Boston and Chicago, and we are open to remote working.

What you bring...

Shift’s project management team is filled with top performers who are committed to client service, inspired by challenging projects, and are always on the look-out for new learning opportunities.   

• A minimum of 5 years of experience of Technical Project Management 
• Experience managing SaaS based projects and/or software integrations and development 
• Comfortable being in a client facing role, executing discovery presentations, and POC evaluations and impact
• You are dynamic, curious and eager to learn, always looking to expand your fields of expertise.
• You show leadership by being proactive and taking ownership of your work; you often come up with new ideas to improve our service quality
• You are comfortable managing multiple projects and simultaneously dealing with the pressure of delivering excellent services to our customers
• You know how to make complex things feel simple
• Studying for or being certified in PM certifications such as CAPM, PMP or Prince2 is a plus. 
  • Insurance / fraud industry exposure is a big plus 

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

• Manage a team (2) of Cloud Operations specialists in US
• Will be tasked with serving as the primary point of technical escalation contact
• You will be responsible for being the point of contact for any operational escalations within the organisation.
• Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
• Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
• Monitor alerts and follow their evolution, escalate as needed.
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
• Maintain Linux and Windows systems, network, and security software/equipment.
• Apply security patches to the entire IT infrastructure.
• Deploy new client projects and infrastructure based on established requirements.
• Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
• Cultivate great co-worker and client relationships.
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Technical Abilities:

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
• Familiarity with monitoring and logging solutions, such as Grafana (Required)
• Experience with Jira ticketing system and Confluence (good to have)
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

• At least 1 year of experience as a lead is preferred
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
• Proactive and take pride and ownership of your work.
• Ability to work under pressure and still deliver excellent service to our customers.
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
• Ability to adapt your work to changing priorities as needed.

Tools:

• Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
• Windows Server, Linux (Centos and Ubuntu), MacOS.
• Microsoft Azure and AWS cloud native services.
• VMWare Data Centres.
• Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
• Automation driven - IaC (Terraform), Ansible, Python, Github. 
• Thycotic
• VMWare
• Veeam backups
• Atlassian products - Jira, Opsgenie, Confluence

#LI-REMOTE  #LI-ONSITE  #LI-HYBRID

As part of our Go To Market - Value Engineering team, you will leverage your in-depth knowledge of underwriting to provide technical and business insights that will optimize the value of Shift Underwriting solutions. In a highly collaborative role, your main mission is to identify and address the key business needs of insurer’s underwriting departments.

YOUR RESPONSIBILITIES

Help defining the Go-to-Market Strategy

• Identify the primary underwriting use cases to immediately address
• Define and explain the long term vision to justify carriers investments in underwriting risk assessment, fraud detection and automation 
• Work with Product Marketing to help segment the market (with the business variables around lines of business, State-specific situations) 
• Work with Solutions Consulting to present and agree on business use cases to focus on with the clients

Help driving the Go-to-Market Execution

• Work with Solutions Consulting to develop underwriting discovery questions and support pre-sales as needed in conducting client discovery workshops.
• Work with Sales Account Executives and Customer Success Managers to present the Shift underwriting vision to our prospects/clients, in particular the Head/Chief of underwriting
• Develop client success metrics, Key Performance Indicators, and business case documentation

Develop demo use cases 

• Work with the Go-to-Market management to define the key use cases (per product and state) to focus on
• Work with Solutions Consulting and technical teams to define areas of focus for the demo and develop demo use cases and talk tracks.
• Work with enablement to develop training materials and train the teams on the Underwriting Risk Detection use cases

YOU'VE GOT WHAT IT TAKES IF YOU

• Have established relationships with the decision makers for Underwriting solutions at the top US P&C Insurance Companies
• 10+ years of progressive experience working at/with Insurance companies Underwriting department
• Held a Director level role or higher
• Have a in-depth knowledge and understanding of the North American Insurance ecosystem
• Have excellent communication skills, including oral, written, and non-verbal; you master the art of making complex things feel simple
• Can tailor communication to the needs of internal and external stakeholders with confidence and versatility, and thus provide memorable and impactful insights
• Can successfully manage multiple projects simultaneously
• Have a university degree in a business-related field or commensurate experience

#LI-REMOTE#LI-HYBRID

Job Description Bank HERE

What You'll Do...

We are seeking an experienced and detail-oriented Administrative Assistant with
a minimum of 2 years of relevant experience and basic accounting knowledge.
The ideal candidate should be proficient in English, both in speaking and writing.
This individual will play a key role in supporting our daily administrative
operations and contributing to the overall efficiency of our organization.

• Administrative Support:
  Provide general administrative support such as managing phone calls, emails,
  and correspondence.
• Maintain organized and up-to-date filing systems for both physical and digital 
  documents (large volume of invoices).
• Basic Accounting Tasks:
• Assist in basic accounting functions, including data entry, invoice processing, and
  expense tracking.
• Collaborate with the finance team to ensure accurate and timely recording of 
  financial transactions (Monthly closing).
• Communication Skills:
• Communicate effectively in English, both verbally and in writing.
• Draft and edit documents, letters, and reports with a high level of accuracy.
• What You Bring...
• Minimum of 2 years of experience as an Administrative Assistant.
• Basic knowledge of accounting principles and practices.
• Proficient in English, both spoken and written.
• Strong organizational and multitasking skills.
• Detail-oriented with a high level of accuracy in work.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Knowledge of Netsuite software would be a plus.