Company Overview

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

We are looking for a Talent Acquisition Partner Lead to join our Talent Acquisition Team. As a senior level contributor, you will be responsible for helping to develop and deliver on all facets of recruiting success throughout the company. You will collaborate with employees and hiring managers to understand and define recruiting needs for non-technical positions, develop recruiting strategies, identify recruiting channels, both traditional and innovative, and sourcing the best possible talent for open positions. Our goal is to ensure a smooth interviewing and hiring process for both the interview team and the candidates.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Create strong relationships with business partners/hiring managers to help streamline communications and thought processes around building their teams
• First point of contact for other non-technical Talent Acquisition team members on day to day issues or questions regarding the business
• Mentorship relationships with our non-technical Talent Acquisition Partners
• Provide further insight on pipelining for specific teams or departments
• Assist with strategic planning and resourcing of the Talent Acquisition team
• Help find new areas of opportunity for branding and more strategic sourcing
• Collaborate on creating the best candidate experience, ensuring DEI is in the forefront of our sourcing and recruiting efforts
• Support and collaborate on the revision and deeper assessment of our interview process
• Assist in improving the hiring process for hiring managers through more in depth and meaningful kickoff calls and weekly debrief sessions
• Work diligently to make sure we are utilizing all aspects of our ATS and continuously adapting and adjusting that to reflect the needs of the company
• Provide support on team meetings, teach backs, and focus areas for professional development
• Manage the full cycle recruiting process from sourcing to offer for multiple requisitions
• Keep current on industry trends to help drive business decisions in regards to recruiting, engagement, etc.
• Ad Hoc projects and reporting

Your background & requirements:

• Experience in a high growth health tech company, required
• 7+ years of proven work experience as a Talent Acquisition Recruiter 
• Deep understanding of recruiting talent in a high growth environment
• Experience with Google Suite, preferred
• Experience with an ATS required, experience with Greenhouse strongly preferred
• Experience and knowledge of Immigration requirements and related issues, strongly preferred
• Excellent communication skills, both written and verbal, with impeccable attention to detail
• Ability to work in a fast-paced environment where there are competing priorities and aggressive deadlines
• Can work on multiple complex projects simultaneously with frequent interruptions and the ability to see projects to completion with no supervision
• Excellent time management skills and the ability to manage multiple projects simultaneously
• Maintain highly confidential information and work in a team environment with a strong customer service focus
• Highly adaptable and not afraid of taking on new challenges

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal

The salary range for this position is $110,000 to $118,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

#LI-Remote

#BI-Remote

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional..

THE ROLE

Imagine being a teacher in Sarasota, Florida, three years after the pandemic started, with a classroom full of 6th graders who haven’t had a normal year of school or learning since 2019. It’s the reality of so many educators and students who use Khan Academy – and our team is uniquely positioned to help them when they need it most.

We’re looking for a Design Manager to join District Experience, Reporting & Insights, and Assessments. The heart of this role is driving the design strategies and solutions for our suite of Khan Academy Districts products – not just the design process itself, but how we’re meeting business objectives and creating a competitive advantage in the market. Someone with a background working in early-stage startups, influencing service design, and wearing multiple hats will feel right at home.

As a people manager, you’ll lead a small team of senior, high-performing designers who create solutions and experiences that enable our Districts partners to implement Khan Academy successfully in their schools, unlocking improvements to learning outcomes for students. You will act as a force multiplier for your peers, reports, and cross-functional teams, applying your expertise as you guide and coach folks across several different active projects. You will also use your strong process and project management skills to improve how Design contributes within their product teams and positively impacts business objectives.

As one of the Khan Academy Districts leads, you will develop a deep understanding of the historically under-resourced districts and communities we serve, analyze and synthesize what we know about our users and the market, and generate hypotheses around creating value for school districts, with District Administrators as your primary stakeholder.

We have no end of fascinating challenges that can only be solved with a deep empathy for our users, diligent product & UX thinking, and a strong drive to make a positive impact. Some questions we’re working on answering right now are:

• How do we support teachers who are dealing with the impact that the pandemic had on learning?
• How do we help students with learning gaps catch up to their grade level?
• How do we center schools serving historically under-resourced communities in our product design and development?
• How do we reach more school districts so our learning experience gets used in more classrooms?
• …and more

The best part? Our work really matters: catch Sal talking to CNBC about low math and reading test scores.

You will play a vital role on an inclusive, collaborative, small but mighty Design team, helping us fulfill the mission of the organization: to provide a free, world-class education to anyone, anywhere. We genuinely care about people and value compassion in our everyday interactions. You’ll be able to be yourself, feel valued, supported, learn and grow, no matter how experienced you are.

WHAT YOU'll DO

• Lead and support a group of experienced, high-performing product and visual designers in their work, collaborations, and careers.
• Partner with Product, Engineering, Content, Data, Marketing and other departments to shape an inspiring vision and strategy for the future of our Khan Academy Districts experience.
• Leverage your previous B2B and/or B2B2C experience to navigate the tension between customer needs and what’s possible, thinking on your feet and looking for opportunities to do a little work in order to get customer requests met.
• Identify opportunities to design useful generative AI features that support the JTBDs of District Administrators and School Leaders, particularly around assessment and reporting.
• Set a standard of operational excellence by driving the design side of projects effectively through project management, clear communication, and a focus on outcomes.
• Actively participate in design critiques and performance reviews, both in delivering feedback to teammates to strengthen their work, but also in soliciting feedback on your own work.
• Cultivate a growth mindset (another one of our values) by contributing to design best practices for organizational needs such as design critique, integrating our brand into the product, modeling emotional maturity and continuous feedback, etc.
• Serve on the Design Leads advisory board, helping the Design Director provide professional development through Creative Gym (our team growth program), facilitate team meetings, interview and hire, onboard and offboard employees, etc.
• Write about, present, and share what you have learned, both internally and with the wider Design community via our blog and industry events.

WHAT YOU BRING

• You have 6+ years of relevant experience as an in-house individual contributor, and at least 1 year of experience as a people manager of product/UX designers.
• You are outstanding across interaction design, prototyping, and information architecture, with a good eye for visual hierarchy, balance, space, etc.
• You have experience with service design, e.g. service blueprints and ideal journey maps.
• You have the ability to juggle ambiguous and broad problems/opportunities along with smaller well-defined projects.
• You have exceptional verbal and written communication skills for technical and non-technical partners, internally and externally.
• You are comfortable in ambiguous situations and dynamic environments that run similar to a startup, where you regularly interact with and gather feedback from Senior Leadership.
• You are scrappy, have a bias toward action, and love moving fast.
• You know how to build strong relationships cross-functionally and bring people into the conversation when their input and buy-in is crucial.
• You bring a lean approach to product design and regularly ask yourself: how do we learn quickly and ship regularly? What’s the most concise experience we can deliver that still provides value?
• Bonus if you have experience with growth-stage products or designing for growth.

Qualities we value in ourselves, and those who join our team:

• Introspective, mature, and emotionally intelligent.
• Invested in your own growth and the growth of our Design team.
• Proactively seek out the people/information you need to move work forward and unblock yourself.
• High comfort level working within a strong product and pedagogical vision from our CEO Sal Khan and our CLO Kristen DiCerbo, PhD.
• Able to balance the immediate tactical needs of helping deliver and ship features with scouting ahead for what’s next.
• Willing to roll your sleeves up and pitch in when a project goes off-script.
• Passionate about education and designing engaging learning experiences, deeply curious about how and why people learn.
• Bonus if you’ve worked at a startup before.

NOTE: Submitting a portfolio with your application is required. We're looking for a portfolio that demonstrates exceptional design solutions that are aligned to business objectives within tight timeframes and constraints.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $152k-$165k USD / $190k-$206k CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

The Design Team is a diverse, close-knit group of Designers and Researchers that spans many disciplines. We’re passionate about designing for the complexities of education and solving real problems for real people. We regularly make time to share, learn, create, and play as a team. What keeps us here: dedication to learners, our craft, and nurturing our unique, low-ego, rigorous culture. We listen carefully, think deeply, and move quickly, to help millions of learners all over the world.

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team: http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

How will this role have an impact?

Under the supervision of the Manager of Coding, this position is responsible for ICD-10 coding of Health Risk Evaluations of Medicare and Medicaid members that are performed by the Signify Health physicians and reviewing the Health Risk Assessments/Evaluations to insure completeness, accuracy and compliance with CMS guidelines.

What will you do?

• Reviews health risk assessments/evaluations to determine completion and compliance with CMS guidelines on a timely basis.
• Reviews and assesses the accuracy, completeness, specificity and appropriateness of diagnosis codes identified in the health risk assessments/evaluations.
• Reviews health risk assessments/evaluations to accurately and completely assign all ICD-9/10 codes that are clinically identified and supported in the assessment/evaluation on a timely basis.
• Communicates timely and effectively with supervisor regarding issues with the health risk assessments/evaluations and/or corrections required to the health risk assessments/evaluations.
• Understanding the relationship between IC-9/10 coding and HCC (hierarchical condition category) coding.
• Utilizes advanced, specialized knowledge of medical codes and coding protocol by providing guidance to the Director of Coding to ensure the organization is following Medicare coding protocol for payment of claims.
• Demonstrate a commitment to integrating coding compliance standard into coding practices. Identify, correct and report coding problems.
• Maintain adequate knowledge of compliant coding procedures related top Medicare Risk Adjustment.
• Maintain coding credentials
• Complete special projects as assigned by management, which require defining problems, and implementing required changes.
• Follows all legal and policy requirements for HIPAA protected data.
• Actively demonstrates teamwork at all times.
• Ability to work overtime.
• Is able to meet and maintain required accuracy and efficiency standards.

We are looking for someone with:
● Must hold an active CPC, CPC-A, COC, CCS, CCS-P or CCA
● Current coding certification in good standing.
● CRC required
● ICD-10 Coding Certification will be required
● Minimum of 1 year of experience of ICD-10 coding.
● Prior work experience in the healthcare field specifically related to coding is preferred.
● Experience and knowledge of Medicare HCC coding.
● Experience with medical record documentation.
● Prior medical chart auditing/quality experience preferred.
● Advanced knowledge of medical terminology, abbreviations, anatomy and physiology, major disease processes, and pharmacology

The base salary hiring range for this position is $45,000 to $55,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com.

Our Mission: 

To actively connect people to their next great opportunity. 

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

At ZipRecruiter, where a universe of data, brimming with over a billion archived job postings, tens of millions of dynamic job seekers, and countless impression and click events, there’s plenty of opportunities for innovation. Here, your experience will be put to work crafting new, data-driven features that impact the lives of millions, connecting them to their dream jobs.

We're tackling exciting challenges: imagine developing a system that can predict salaries for new job postings, using a training set of job postings and known salaries. But the fun doesn't stop at model-building. Our work involves an immersive dive into data - gathering, cleaning, analyzing, and extracting meaningful insights.

Key Focuses:

• Design, develop, and maintain machine learning models and algorithms to solve complex business problems
• Identify patterns, trends, and anomalies in the data, and visualize insights using appropriate tools
• Assess the performance of machine learning models using appropriate metrics, validation techniques, and testing datasets
• Discover opportunities to optimize models by fine-tuning hyperparameters, feature selection, or employing regularization techniques to improve accuracy, performance, and scalability

Minimum Qualifications:

• 3+ year of professional software development experience with a focus in machine learning
• Deep experience in machine learning algorithms, techniques, and best practices
• Comprehensive computer science fundamentals in coding, object-oriented programming, data structures, and algorithms

Preferred Qualifications:

• 5+ year of professional software development experience with a focus in machine learning
• BS/MS/PhD in Mathematics, Computer Science, Physics, related technical field or equivalent practical experience
• Strong knowledge of machine learning algorithms (e.g., linear regression, SVM, decision trees, neural networks, clustering, etc.) and best practices
• Experience with machine learning algorithms and frameworks, such as TensorFlow, PyTorch, or scikit-learn
• Experience with deep learning architectures and techniques, such as Convolutional Neural Networks (CNNs), Recurrent Neural Networks (RNNs), Long Short-Term Memory (LSTM), and Generative Adversarial Networks (GANs)
• Background with NLP techniques and tools, such as tokenization, stemming, lemmatization, sentiment analysis, and named entity recognition, and libraries like NLTK, SpaCy, or BERT

As part of our team you’ll enjoy:

• Competitive compensation
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan 

#LI-Remote

The US base salary range for this full-time position is $140,000-$200,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

Our Mission: 

To actively connect people to their next great opportunity. 

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

At ZipRecruiter, where a universe of data, brimming with over a billion archived job postings, tens of millions of dynamic job seekers, and countless impression and click events, there’s plenty of opportunities for innovation. Here, your experience will be put to work crafting new, data-driven features that impact the lives of millions, connecting them to their dream jobs.

We're tackling exciting challenges: imagine developing a system that can predict salaries for new job postings, using a training set of job postings and known salaries. But the fun doesn't stop at model-building. Our work involves an immersive dive into data - gathering, cleaning, analyzing, and extracting meaningful insights.

Key Focuses:

• Design, develop, and maintain machine learning models and algorithms to solve complex business problems
• Identify patterns, trends, and anomalies in the data, and visualize insights using appropriate tools
• Perform data cleaning, preprocessing, and feature engineering to prepare datasets for model development
• Assess the performance of machine learning models using appropriate metrics, validation techniques, and testing datasets
• Optimize models by fine-tuning hyperparameters, feature selection, or employing regularization techniques to improve accuracy, performance, and scalability

Minimum Qualifications:

• 1+ year of professional software development experience with a focus in machine learning
• Expertise in machine learning algorithms, techniques, and best practices
• Comprehensive computer science fundamentals in coding, object-oriented programming, data structures, and algorithms

Preferred Qualifications:

• 3+ year of professional software development experience with a focus in machine learning
• BS/MS/PhD in Mathematics, Computer Science, Physics, related technical field or equivalent practical experience
• Strong knowledge of machine learning algorithms (e.g., linear regression, SVM, decision trees, neural networks, clustering, etc.) and best practices
• Experience with machine learning algorithms and frameworks, such as TensorFlow, PyTorch, or scikit-learn
• Knowledge of deep learning architectures and techniques, such as Convolutional Neural Networks (CNNs), Recurrent Neural Networks (RNNs), Long Short-Term Memory (LSTM), and Generative Adversarial Networks (GANs)
• Familiarity with NLP techniques and tools, such as tokenization, stemming, lemmatization, sentiment analysis, and named entity recognition, and libraries like NLTK, SpaCy, or BERT

As part of our team you’ll enjoy:

• Competitive compensation
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan 

#LI-Remote

The US base salary range for this full-time position is $105,000-$145,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a specialized medical group focused on people with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

The ideal teammate would be…

A proactive individual eager to learn about both internal and customer-facing healthcare operations at a fast-paced, dynamic startup. This will involve remote interaction with patients enrolled in the Vesta program, administrative support for multiple, cross-functional teams within Operations, and comprehensive coordination of key processes that are foundational to customer and patient satisfaction with the Vesta experience. In this capacity, this individual will need to marry critical thinking and analytic skills to execute on assigned tasks with rigor, efficiency, and quality. 

The ideal teammate would be able to:

• Communicate with Vesta’s patients and their caregivers in an empathetic, kind manner throughout their onboarding, training, and ongoing engagement with the Vesta program
• Support remote clinical practice operations, including appointment scheduling, documentation, and patient-facing activities on behalf of the practice 
• Field support calls and remain organized when escalating a number of issues that require closure
• Coordinate distribution of remote patient monitoring equipment and mobile devices in partnership with Vesta’s IT team
• Offer in-depth, personalized remote tech support and trainings on Vesta’s product and supporting tools
• Coordinate product support and troubleshooting efforts in partnership with the Vesta Product and Engineering teams 
• Execute on data entry with close attention to detail and accuracy in support of internal reporting and workflow platforms 
• Contribute to myriad additional administrative support capacities

Would you describe yourself as someone who has:

• Internship or 6 months or 1 year of experience working in a healthcare-related, non-profit, philanthropy, customer service, or service industry role (required)
• Fluency in English and Russian (required)
• Experience working directly with a Remote Patient Monitoring (RPM) program in a healthcare setting (preferred) 
• Passion about healthcare and affecting change in the current healthcare environment
• A strong proficiency in computer software navigation
• A fundamental knowledge of GSuite
• Strong verbal and written communication skills; is able to communicate professionally with patients and customers
• A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
• Strong problem solving skills; able to identify problems and escalate when appropriate
• Excellent organizational skills and ability to multitask
• Ability to perform duties as assigned or requested

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• 12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k plus match

Compensation for this role $17.00 - $19.00/hour(The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

We look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!
If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation. 

About JW Player:

JWP is the game-changing video software and data insights platform that's revolutionizing the Digital Video Economy. With our cutting-edge technology, we give our customers unparalleled independence and control over their digital video content. We began over a decade ago as an open-source video player, but today, JWP is the driving force behind digital video for hundreds of thousands of businesses worldwide. And with over 1 billion viewers tuning in every month across 2.7 billion unique devices, there's no limit to what we can achieve. We're on the lookout for passionate and innovative candidates who are ready to join us on this journey of transforming the world of digital video.

The Technical Support Team:

The L2 Support team plays an integral role in the customer lifecycle and serves as the second line of escalation for technical support. L2 Support professionals possess an advanced understanding of their specialty at JW Player. They dedicate each day to supporting customers with technical queries, enhancing both their own and customers' understanding of our products and their implementation.

Our top priority is to deliver an industry-leading customer experience, nurturing robust relationships with our clients and ensuring the swift resolution of technical issues.

The Opportunity:

JW Player is hiring an L2 Support Engineer for our global Technical Support team, serving customers across EMEA, APAC, and AMER regions. This role involves closely collaborating with our technical support teams to provide top-notch support.

Support Engineers at JW Player work at the code level, ensuring the expert implementation of our technology for the best online video viewing experience. This position offers exposure to the entire online video ecosystem, interacting with content creators, publishers, advertisers, and audiences.

Support Engineers are crucial to JW Player's customer success and rapid growth. The ideal candidate is a quick learner with a diverse technical skill set, excelling in a fast-paced, self-starting environment.

As a L2 Support Engineer, you will: 

• Provide second-line technical software support to JW Player customers in a dynamic, fast-paced environment.
• Participate in the escalation out-of-hours roster, demonstrating flexibility and a commitment to customer needs.
• Effectively manage and prioritize tasks in line with established service level agreements, consistently meeting or exceeding customer expectations.
• Utilize various resources, including JW Player’s internal knowledge base, Learning Management System (LMS), user guides, and web research, to diagnose and resolve technical issues.
• Actively contribute to enhancing JW Player’s support systems and practices, ensuring they evolve to meet changing customer needs and technological advancements.
• Escalate more complex issues to Third Line/Engineering/DevOps teams.
• Generate incident reports and escalate recurring issues to the product team.
• Educate customers on best practices for using our offerings, including our JavaScript web player and JW Dashboard.
• Contribute to the continuous improvement of support systems and practices.
• Attend regular technical company meetings and training workshops.
• Occasional travel may be required.

Requirements for the role:

• Minimum 1 year of experience in a similar role.
• Excellent customer service skills with a focus on customer success.
• Proficiency in front-end web development languages and frameworks.
• Some development experience in at least one programming language (e.g., Python, JS, Node, etc.).
• Experience in navigating and troubleshooting Linux and Windows operating systems.
• Methodical and disciplined problem-solving and fault-finding attributes.
• High degree of accuracy and attention to detail.
• Experience in providing internal training and writing documentation.
• Background in providing 2nd line support on tickets and adhering to service level agreements.
• Self-motivated and enthusiastic.
• Strong experience supporting B2B customers with bespoke projects and products.

Bonus Points:

• Proficient in Android (Kotlin/Java) or iOS (Swift) development.
• Familiarity with video encoding, ad networks, content management platforms, and streaming protocols.
• Hands-on experience with cloud computing components, particularly with Amazon Web Services.
• Expertise in video-related tools and workflows, including implementing Digital Rights Management (DRM) and managing Server Side Ad Insertion (SSAI).
• Knowledge of streaming technologies, such as Unified Streaming, HLS, and DASH protocols.

Perks & Benefits of being at JW Player, North Macedonia: