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3d

Manager, Systems Design Verification

Western DigitalMilpitas, CA, Remote
jiraDesignmobilelinux

Western Digital is hiring a Remote Manager, Systems Design Verification

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

This role requires quickly learning storage related specifications (PCIe/NVMe/SATA), understanding customer requirements and use cases, reviewing test specifications, planning test infrastructure integration, and providing resolution to failures root cause. 

The manager should have a good understanding of the qual tests and be able to provide guidance for failures root cause. Critical KPI will be ensuring all OEM requirements are closed per Polarion, all tests are understood and deployed in proper quantity, test plan is thoroughly vetted by PDT, and JIRA are quickly turned over. The last outcome is around attitudes and teamwork.  There is some fluidity in our work so the manager must be flexible, able to handle tight schedules and shifting priorities with finesse.  People should still want to work with this person, even during times of high pressure.  The ideal manager will be able to balance personal and work needs, work more if and when it is required, lean on the team when they need to but also provide support to others as needed.     

  • Manage product schedule, working closely with cross-functional engineering teams and business units to enable rapid integration to Validation, and making sure they have adequate resources to meet planned execution schedules.
  • Planning of thorough, high-quality test specifications and solution for new NVMe feature sets.
  • Understands the feature sets familiar with the tools, automation, and test environment, and be able to integrate those solutions in their respective domains of expertise.
  • The ideal outcome is having several completed test specs and test solutions over a few months with demonstration of domain knowledge. 
  • Later during program development, participation in JIRA and ability to quickly settle issues/integration will be the most critical KPI.
  • Have an intimate understanding of one or more OEM's requirements and qual test practices.
  • Manager should have a strong relationship with the customer-facing support team for their respective customer(s), be able to produce an extensive but pragmatic test plan, and prepare the appropriate infrastructure to execute their test plan.
  • Responsible for defining and tracking test plans through product development cycles from EVT through customer qualification and MP
  • Monitor regression and qualification test cycles, understanding of failures root causes, prepare and present testing statistics, and work closely with cross-functional engineering teams to drive issues through closure.
  • Research and implement innovative ways to test/validate NVMe PCIe SSD’s.
  • Lead review meetings.
  • Act as gatekeeper for product release to customer.
  • Maintain communication with technical marketing, architecture, firmware, validation and applications engineering teams to ensure test plans satisfy product and customer specifications and mirror customer tests/qual procedures.  
  • Scope test tools and customer hardware requirements, ensuring the lab has appropriate customer systems and debug tools.

Qualifications

Must have:

  • Knowledge of NAND flash and/or other non-volatile storage technologies.
  • Experience/Knowledge working in storage interfaces/protocols like PCIe, NVMe, SAS/SATA, SCSI etc
  • Experience in a hardware testing/software testing validation lab Solid State Drive (SSD) and/or Hard Disk Drive (HDD)
  • Possess experience in Software quality(SQA) methodologies and practices
  • Strong analytical and problem solving skills, reporting and tracking bugs & triaging issues
  • Automation experience in any one of the scripting language
  • Self-learner, excellent interpersonal skills & communication skills

Good to have:

  • Experience working with Windows/Ubuntu Linux, and VMware Experience with Oakgate Servers
  • Experience/Knowledge in Storage concepts(SAN,DAS,NAS), RAID, Networking concepts.
  • Experience/Knowledge on any of the mobile platform storage devices and its protocol testing.
  • Experience in Automation frameworks
  • Experience/Knowledge on Various Tools used in storage domain

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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3d

Junior Mobile Engineer

XplorMelbourne VIC, Australia, Remote
Designmobilehtml5iosgitjavac++androidcssjavascript

Xplor is hiring a Remote Junior Mobile Engineer

Company Description

Take a seat on the Xplor rocketship and join us as a Junior Mobile Engineer in Melbourne, AU to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Job Description

About the opportunity

You’ll join Xplor Education and our Engineering team — the team that provides the support and expertise educators need to manage their centres smoothly, improve parent engagement, and deliver the best educational experience, so that they can focus on what really matters - helping children succeed. 

  • Work with the dedicated mobile team to ensure projects are delivered on time, and to best practice & quality guidelines 
  • Work across Android and/or iOS app development 
  • Take a proactive, hands on, and collaborative approach in all sprints and tasks 
  • Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply expertise to many interesting technical problems 
  • The position requires constant communication with colleagues 
  • The developer will participate in the entire application lifecycle right from concept stage until delivery and post launch support 

Qualifications

What would make me a good candidate?

  • Knowledge of with mobile engineering
  • Experience with mobile applications and programming languages such as , Objective C, Java, HTML5, CSS or Javascript 
  • Familiarity with standard developer tools and processes such as Git, CI etc 
  • Experience of developing native Android or iOS apps 
  • Experience in planning and delivering software platforms used across multiple products and organisational units. 
  • An understanding of UI/UX, particularly native mobile application design as well as web based mobile first design would be a bonus 
  • Must have Australian or New Zealand working rights

 

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

  • Unparalleled opportunities to learn and accelerated career development
  • A collaborative, team environment with people who truly love what they do
  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
  • 8 weeks each year to work from anywhere in the world
  • 3 day paid Volunteer Leave days per year
  • Extra sick leave provided to give employees 15 days total per year
  • Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
  • Access to mental health support
  • Fully flexible work arrangements

More about us 

We're the first global platform integrating software, payments and Commerce Accelerating Technologies to help businesses succeed. We offer software solutions for businesses in fast-growing ‘everyday life’ industries: Childcare & Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform.

With operations in North America, Australasia, Europe, and the UK, we serve over 75,000 businesses that processed over $27 billion in payments, in over 140 countries in 2020.
 
How to apply?
To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "Tothemoon" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is Dean (Talent Partner).

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com. 

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please also note that successful candidates will be required to obtain a Working With Children Check/Blue Card as part of their employment.

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

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3d

Senior Analyst, Enterprise 5G Services

Informa MarketsSouthwark St, London SE1, UK, Remote
B2Bmobile

Informa Markets is hiring a Remote Senior Analyst, Enterprise 5G Services

Company Description

At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.  

Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media. 

We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.  

Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.  

Join us and reach yours!

Job Description

Role Purpose

In conjunction with our Chief Analyst for Enterprise and Principal Analyst for Private Networks, to be a major contributor to our Enterprise 5G and Private Networks research, and to contribute to our success in terms of research quality, product development, marketing, sales, and thought leadership. Coverage includes Enterprise 5G B2B services strategies across infrastructure, go to market, partnering, ecosystem development, contracting and industry-specific solution development. To increase awareness of Omdia as a thought leader in this space, and through high quality research, to drive sales growth for the Enterprise 5G service.

Main Areas of Responsibility & Accountability

With the Principal Analyst for Private Networks and Chief Analyst for Enterprise, contribution to a compelling, commercially relevant research agenda, clearly positioning the team and Omdia as the definitive source of insight, and at the forefront of thought leadership in the Enterprise 5G services and Private Networks services space

Thought leadership – Produce written insights and press material that provide a solution perspective; be opinionated and look for opportunities to comment on industry news; be highly recognized within the coverage area

Forecasting – Using primary and secondary research to generate market projections; using credible sources to support forecasts; logging all assumptions and working in a clear way; creating the story around market development/opportunities/risks; develop forecast scenarios

Primary research – leading interviews with key industry contacts; attending shows; F2F visits/digital briefings to support relationship development with leading industry figures; using interviews to offer opinion and insight on market developments

Secondary research – delegating secondary research tasks; using a range of secondary sources to support primary research including – the internet, trade journals, in-house research, trade associations, public reports, financial releases, company press releases

Writing – Providing qualitative analysis to support and justify data with a focus on change and development; use a text plan and outline structure to support concise output; discuss the impact of technology and key market trends; include guidance and opinion on risks and opportunities 

Consulting support – support our consulting team in identifying new leads, draft proposals, engage with the clients, and deliver custom work.

Sales support – Partner with the sales team to generate new leads, progress existing leads, and support renewals; use scoping to continually evolve the research offering.

Qualifications

•Experience in B2B communications or mobility services, or more generally in mobile tech and telecoms.

•Ability to informally call on senior contacts for updates etc.

•Comfortable hosting customer briefings and leading customer calls for a number of related research areas

•Excel – advanced grasp of Excel for data building, data manipulation, and pivot table creation

•Collaborative capabilities, knowing who to work with and where to seek support

•Ability to think outside the box in approaching problems to find innovative solutions

•Prioritising time for competing tasks

•Writing detailed, insightful and opinionated reports in a structured and concise way

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

  • Learning and development plan to assist with your career development  
  • 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!  
  • Competitive Benefits with 401k match 
  • Paid parental leave 
  • Work with a high quality of specialist products and service  
  • Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
  • ESPP - become a shareholder  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

See how Informa handles your personal data when you apply for a job here.

3d

Senior UX Manager, Checkout Experience (Remote, Americas)

ShopifyNew York, NY, USA, Remote
figmasketchDesignmobileUX

Shopify is hiring a Remote Senior UX Manager, Checkout Experience (Remote, Americas)

Company Description

Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Shopify currently powers over 1.5 million businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Job Description

We’re looking for a Senior UX Manager to help us understand and explore our next set of challenges. We need someone capable of building opinions using research insights, data, and experience. Someone who is comfortable defining goals, direction and strategy, but also comfortable getting into the weeds and working hands on with their teams. At Shopify, leaders sketch too. They thrive on change and operate on trust, leveraging the diverse perspectives of the people on their team in everything they do. We’re fascinated by how you think, how you break down problems, and come up with solutions. We look for those who question, who are optimistic but never satisfied, and always seek to do better and make better. We love those who always want to deeply understand why people do things and how to improve. 

As the Senior UX Manager for Checkout, you’ll be growing and leading a team of product and content designers, helping to craft and push forward our highly-converting, trustworthy and flexible Checkout, which powers hundreds of thousands of small and large businesses worldwide. You will also contribute to our UX leadership team and help push our UX practice into the future of commerce. 

You’ll be working on: 

  • Leading UX for Checkout Experience, establishing clear definitions of quality to enable your team to redefine and push towards exceptional user experiences.

  • Working as a strategic partner with leadership in Engineering and Product Management to define the overall strategy and direction for the Checkout Experience group. 

  • Ensuring that our Checkout can adapt to diverse customer and merchant needs around the world. We need you to help us consider the breadth and depth of these challenges and provide simple, scalable experiences.

  • Helping your team balance speed and quality in the short-term, while driving the team towards an ambitious long-term vision

  • Contributing to our growing Checkout design system

Qualifications

  • A strong systems thinker: you know how to balance stewardship of a design system against speed of innovation, and will help other teams ship into Checkout while maintaining quality
  • An eye for detail and craft excellence: you will foster a team that ensures that our Checkout is accessible, usable and performant

  • Identifying opportunities to improve: you will help bring a culture of experimentation to the UX team and continuously iterate and optimize on behalf of our merchants

  • Deep experience with driving and applying user-centered design processes across design, content strategy, and research while working with cross-functional teams including development, and product management

  • Expert knowledge of the end-to-end iterative product design process, including how to develop and use personas, job stories, journey mapping, content modeling, wireframing and prototyping, user testing, and high fidelity visuals

  • Experience leading a team in a multidisciplinary UX environment. Ours includes research, design, front end development, and content strategy

  • Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale

Additional Information

  • Your application should include a link to your portfolio, or some samples of projects you have worked on or led a team through.
  • In the Message to the Hiring Manager field, please share details of your previous management experience including the size and scope of teams you have led.

Tools of our trade:

  • We work with industry-standard tools and software like Figma, Github, and good ol’ pen and paper to define work at the right fidelity level for the project.

More can be found at https://ux.shopify.com/ 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

All of your information will be kept confidential according to EEO guidelines.

 

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Mural Consulting is hiring a Remote Microsoft Support Technician - Fully Remote - Tucson - Start date January 3rd,

Company Description

Based in Tucson, Mural Consulting is an industry leader in cloud computing strategy, technical services, and ongoing support for Microsoft’s full suite of collaboration applications, such as Office 365. As a rapidly growing company, you can be a part of dynamic, collaborative, and challenging environment helping Small Business customers with a wide variety of technical opportunities while empowering their success.

If you love to deliver best in class technical troubleshooting, solve problems, advise on helpdesk problems all around the world, have a solid technical foundation, and, above all else, deliver a memorable experience for the customers you serve, then you should join the Mural Consulting team as an Office 365 Concierge Ambassador.

Job Description

PLEAE READ: Mural continues to grow! Our continued growth has caused an expansion to our Microsoft support team. Multiple opportunities are available to join us as a full-time employee through the end of 2021 as we continue to ramp-up our internal staff!

This position is REMOTE for Arizona residents. 

Paid Training Starts January 3rd

Customer-facing Helpdesk, Tech Support, Information Technology, or IT Support experience strongly preferred but not required. 

Equipment will be provided. Must have reliable internet via a modem and ethernet cable and a quiet, private home office environment.

Preference will be given to applicants available to start on January 3rd.

Available shifts:

EARLY MORNING - 3:00AM TO 6:00AM start times

AFTERNOON  - 11:00 AM to 3:00 PM start times

EVENING - 4:00 PM to 7 PM start times

OVERNIGHT - 8:00 PM to 11:00 PM -  start times (will be given preference)

Work schedule may be Sunday-Thursday, Monday-Friday or Tuesday-Saturday.

Hourly base pay of $16-$18 DOE plus uncapped monthly performance bonus. Progressive shift differential may be available for afternoon and night shifts. 

Relocation assistance is not available. No staffing agencies, please.

Primary responsibilities for Office 365 Concierge Ambassador
Impact the lives of our small business customers and empower their success by: 

• Managing multiple projects and maintaining frequent and consistent interaction with all clients
• Ability to handle inbound and outbound Office 365 customer support issues for businesses
• Maintains safe and healthy work environment by following organization standards and legal regulations
• Provide technical support covering a wide range of topics Evaluate the effectiveness of training modules, workshops, etc. and make changes as
needed to improve future results
• Schedule, coordinate, and deliver follow-up client interactions
• Work with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devices 
• Problem-solve computer software, networking, and system issues with end users

Qualifications

Talents needed for Office 365 Concierge Ambassador
Here are the talents desired as an Office 365 Concierge Ambassador at Mural Consulting:

• Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, PowerShell scripting, and general Office365 technical support
• Remain current with up-to-date product information for all released software configurations
• Demonstrate excellent professionalism and communication skills
• Continuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each day
• Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to employee interactions, operational results, and troubleshooting to achieve a unified outcome with integrity
• Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills
• Critical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our Values
• An appetite to be in an environment where you will constantly learn, be challenged, and get energized by change
• Solid track record of achieving and exceeding performance and behavioral expectations

Requirements you will need to be successful as an Office 365 Concierge Ambassador

• High School or Technical Diploma/Certificate required, Bachelor’s Degree preferred
• 1-3 years experience delivering an incredible customer experience in a tech support environment
• High degree of technical acuity and experience, with a focus on supporting Microsoft/Office 365 applications and systems
• Is the utmost Role Model for all Mural values, policies, practices, and procedures

Additional Information

In addition to working alongside a team of dedicated individuals and cloud consulting experts, Mural offers competitive pay, casual dress, multiple comprehensive medical, dental, and vision plans, 401(k) plan, company paid basic life insurance and long-term disability plans, corporate discounts on goods, services and travel, and company sponsored lunch Fridays.

Discover what it’s like to be part of a team that has fun, continuously collaborates, constantly trying new things, and loves helping Small Business Customers. 

All your information will be kept confidential according to EEO guidelines.

Mural Consulting. Mastering Technology. Together.

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Merit America is hiring a Remote Program Success Manager & Career Coach - Nationwide, Remote [ONGOING HIRING NEED]

Since the start of the COVID-19 pandemic last Spring, more than 60 million Americans have filed for unemployment benefits. Today’s challenge is about more than getting Americans back to work: it is about creating pathways to higher-paying, more resilient careers in order to build a more equitable future as the economy recovers.

Now, more than ever, we must rally behind the tens of millions of American adults who are unemployed or stuck in low-wage jobs in pursuit of family-sustaining, recession-resilient careers.

Merit America Overview 

Merit America is a national nonprofit that has been named by the New York Times as “a glimpse of the hybrid future of training programs for the disadvantaged.” Our fast and flexible programs are designed to work for underemployed and unemployed adults - who can learn while they balance work, family, and in current times, social distancing. We combine on-demand online learning with coaching and peer support (delivered virtually) to create the most effective, scalable model in the field. Our goal is to build the most effective, large-scale education-to-employment program in the country, and​ we have the ambitious goal of reaching ​10,000 learners annually and driving $1B in aggregate wage gains by 2024.

Role Overview 

TheProgram Success Manager & Career Coach (PSM & CC) holds a variety of responsibilities related to cohort-based program management within a career track (e.g., IT Support, Java Development, Client Success). The role is primarily focused on coaching learners - a major driver of our program success. The PSM & CC plans and delivers career coaching and facilitates professional skill development through personalized coaching sessions in addition to cohort-wide and small group programming to ensure participants are job-ready post-graduation.  

Reporting to the Program Director, the PSM & CC will also identify and analyze opportunities and challenges affecting learners and will serve as the point person to curate and share information on learners’ behalf.

This is an ideal role for those seeking to make a meaningful direct impact on the careers and lives of underserved members of our country. Here’s what one of our learners said about their coach:

“My coach has helped me to learn so much more about myself. I feel that my coach is helping me grow and showing me through their success that I can succeed. They always have an answer to my questions or a resource to help me figure it out. If my coach doesn't, they'll go the extra mile to find one.”

Key Responsibilities

  • Key responsibilities align with the core goal of meeting or exceeding learner success metrics including program enrollment, retention, satisfaction, and post-program job placement.
  • This role offers opportunities to contribute to building and refining our programs.

Learner Coaching & Support (75%): 

  • Meet regularly with each learner in your cohort to provide personalized support: understand their post-program job and career goals, stay on track in the program and graduate job-ready
  • Facilitate peer learning through small groups (squads) to develop and hone professional skills aligned to the field 
  • Monitor learners’ progress in online courses through an online portal and proactively reaching out to offer support when learners are struggling
  • Maintain wide knowledge of community resources available to learners and refer learners to appropriate resources

Program Management (25%):

  • Build a positive and supportive cohort culture through ongoing communication via Slack, e-mail, and events  
  • Capture program insight and learnings and implement adjustments to improve the program and learner experience
  • Design and implement workshops, training programs, activities, and guest speakers complementing core program events (e.g., mock interviews) for learners to support their career development

Building Merit America:

As a rapidly scaling start-up (founded in 2018), we are looking for team members to be invested, courageous, and driven to help generate impact at scale.We want to build the best education-to-employment program in the country. As such, your responsibilities will also include:

  • Document and share insights regarding learners’ progress and challenges
  • Participate in focus groups and brainstorming sessions
  • Identify specific opportunities to strengthen the program and organization overall
  • Create actionable plans that enhance the learner experience

Preferred Qualifications

At Merit America, we believe that if you can excel in the job, you are qualified for the job. Thus, we hire for demonstrated skills and mindsets versus specific job experiences or formal educational attainment. 

  • Relationship-Building: Strong interpersonal and communication skills, and ability to form trust-based relationships with learners and other stakeholders
  • Content Expertise: Strong knowledge of professional skills such as resume & cover letter writing, interviewing, communicating professionally, etc., including interest and previous experience with career coaching, tutoring, education, counseling, youth development, non-profits, or other mission-driven work
  • Deep Empathy: Outstanding ability to understand and empathize with others, including people with diverse backgrounds and interests, and a commitment to improving the lives of underserved Americans
  • Operational Excellence: Exceptional operational and organizational skills, and ability to manage your own schedule and balance multiple demands, with demonstrated success working in fast-paced environments and solving problems creatively
  • Lifelong Learning: Commitment to lifelong learning and ongoing personal and professional development
  • Entrepreneurial Drive: Able to step up and run autonomously in ambiguous, quickly changing environments, including eagerness to help shape our organization's future

Role Logistics

  • Timing: Full-time position with a start date contingent on program cohort launch dates in January of 2022
  • Compensation: Competitive salary with a comprehensive benefits package
  • Location: Our model is designed to be flexible to accommodate the needs of program participants who are working adults. Candidates should be comfortable working remotely within the US, and traveling for in-person events and professional development when safe again to do so. 
  • Schedule: This is not your typical full-time 9-5 role, as PSM & CCs maintain flexible schedules that include some time during the traditional workday and a few evenings per week to accommodate learner schedules. 

Building an inclusive, high-performing team that is diverse across lines of identity is integral to our success and we are proud to be an equal opportunity employer. 

This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment.

Authorization to work in the United States is a precondition of employment. Merit America does not sponsor employment visas.

We actively strive and evolve to develop and maintain workspaces that are fully inclusive. We encourage candidates from underrepresented groups to apply.

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3d

Field Homescan Representative

NielsenIQDallas, TX, USA, Remote
mobile

NielsenIQ is hiring a Remote Field Homescan Representative

Job Description

The responsibilities of this role include recruitment of households to participate in the Nielsen Consumer Panel. This role is required maintain an assigned number of households in order to achieve weekly transmissions and quality data of all the brands included in the covered product categories. This role also checks if the information collected by the household is correct and delivers the highest quality information from each household visited. The employee is expected to adhere strictly to Nielsen rules of data collection and deliver results to their manager. 

●        Accountable for achieving in-person recruitment and installation goals by utilizing proven recruitment techniques. 
●        Visit selected homes, within a designated territory when the panelist presents collaboration gaps 
●        Educate panelists on proper scanner usage and the importance of scanning all products. 
●        Adhere to Nielsen methodology and follow policies and procedures. 
●        Recruit statistically selected eligible homes within an area, without an appointment 
●        Persuade and educate the households while overcoming objectives, maximizing panel participation and building rapport. 
●        Persuade panelists to complete surveys via paper and/or online.  
●        Effectively communicate incentive and reward potentials to panelists, as well as address panelists’ questions that may arise throughout participation. 

●  Support other Teams. 
●        Collaborate with various departments within Nielsen to ensure a quality sample that is in compliance with methodology.  
 
Includes: 

  • Drive to selected homes, within a designated territory using the company-provided vehicle and supplied GPS. 
  • Collaborate with the National Consumer Panel (NCP) to ensure a quality sample that is in compliance with methodology.  

Qualifications

Requirements  (E=essential, P=preferred.) 
 
E - Bilingual in Spanish/English (for US Team) 
E - Strong customer service and human relations skills 
E - Ability to follow directions 
E - Strong analytical skills 
E - Excellent teamwork skills 
E - Excellent organizational skills and ability to meet deadlines 
E - Ability to work various hours (evenings and weekends and holidays) 
E - Strong computer skills 
E - High School Degree or GED 
E - Willing and able to be outside in all weather conditions going door-to-door to people’s homes– including, but not limited to single-family homes, townhouses, mobile homes, condominiums and apartments. 
P - Bachelor’s Degree 
E - Being able to navigate stairs, elevators, walkways and driveway (paved and unpaved) and a wide array of entrances into people’s homes. 
E - Willing and able to interact with people for several hours in their home – regardless of location or condition, this includes homes that may contain pets of any kind, as well as be in various states of cleanliness or disarray.  

E-Travel to other markets to support other teams. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

See more jobs at NielsenIQ

Apply for this job

3d

Senior Counsel - Privacy

NielsenIQChicago, IL, USA, Remote
mobile

NielsenIQ is hiring a Remote Senior Counsel - Privacy

Job Description

NielsenIQ is seeking an experienced privacy attorney to join its Global Legal Privacy Team. The position will be initially remote due to Covid-19 and subsequently may be remote or located in NYC.

The Senior Counsel – Privacy will join NielsenIQ’sPrivacy Team, and will work as part of a team of global privacy and data protection professionals to ensure privacy and data protection compliance while enabling business innovation. The position will report to the Associate General Counsel, Privacy with a dotted line for certain matters to the General Counsel, Technology & Privacy.

Responsibilities include:

  • Leading the implementation of privacy compliance processes, including privacy impact assessments, data inventories, data subject access requests, and vendor privacy reviews.

  • Reviewing, drafting and negotiating agreements with customers, business partners and vendors with a focus on privacy and data protection terms.

  • Advising NielsenIQ’s business on global data protection and privacy laws and regulations, drawing on knowledge and experience with specific industry requirements, self-regulatory codes, and best practices. Identifying business risks and requirements resulting from new and evolving privacy laws and regulations.

  • Analyzing existing and new products and solutions, including traditional market research panels and innovative products involving emerging technologies, and ensuring they comply with applicable privacy and data protection laws and industry best practices. 

  • Working with colleagues in Legal, Compliance, CyberSecurity, HR and the NIQ’s businesses to continually enhance and manage Nielsen’s privacy compliance framework.

  • Developing and providing data protection training and awareness programs/materials. 

  • Drafting privacy statements, and other privacy disclosures for websites, mobile apps, panels, surveys, and employees in connection with Nielsen products and services.

  • Advising on notification and other obligations in connection with security/privacy incidents and Nielsen’s incident response program.

  • Other related matters as assigned, including cross-training in the review, drafting and negotiating of vendor contracts involving privacy.

Qualifications

 

  • Minimum 2-3  years of privacy and data protection-related legal experience in-house or combined with time spent at a law firm.

  • Ability to work collaboratively with people at all levels of the Company, and to present to business leadership on privacy-related matters.

  • Solid understanding of Internet technologies; Experience in a digital marketing industry/ad tech preferred.

  • Sound judgment, excellent problem-solving skills, practicality, a focus on business outcomes, and flexibility to manage multiple matters simultaneously. 

  • Ability to share knowledge and best practices effectively with colleagues in the Legal Department and business stakeholders.

  • Excellent writing and communication skills.

  • Comfortable in a fast-paced, ever-changing industry. 

  • The ability to identify, prioritize and resolve issues quickly, effectively and pragmatically is essential.

  • Certified Information Privacy Professional (CIPP) accreditation preferred.

  • Travel for business meetings and training as required (up to 20%).

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

See more jobs at NielsenIQ

Apply for this job

3d

Marketing Manager, Consumer Apps

NielsenIQAustin, TX, USA, Remote
mobile

NielsenIQ is hiring a Remote Marketing Manager, Consumer Apps

Job Description

We are looking for a data-savvy marketer to join the Consumer Product team. If you are skilled at user acquisition and interrogating data to uncover the drivers of performance, then this is a great opportunity to join our product team and help drive our critical initiatives. The Marketing Manage., Consumer Apps will work alongside Product Leadership and be supported by our Analytics Team to drive strategy and execution for increased acquisition, adoption, and engagement of two award winning consumer apps.

We have big plans over the next 12 months and are looking for someone with expertise in the latest social media marketing techniques to drive growth.  If you have experience running and optimizing online campaigns, we want to hear from you.

What you’ll do:

·        Scale the user base via paid advertising, App Store Optimization (ASO) efforts, and collaboration with Product to drive organic downloads and sharing. 

·        Create a robust test queue to optimize our spend and performance. 

·        Drive initiatives that improve App Store ranking and app conversion rate.

·        Support the Product and Leadership teams with campaign analysis and regular updates on core metrics: downloads, active users, CPA and return on ad spend.  Be the link between consumer marketing activities and overall business performance, equipping senior leaders with insight into the impact of paid and organic app initiatives.

·        Present updates in various internal meetings on performance and insights.

·        Help prioritize projects for analytics/BI teams that need more in-depth analysis, driving impactful and measurable insights Ensure accuracy of data, working with analytics team to achieve consistency in methodologies and approaches.

What we’re looking for:

·        5 years of consumer mobile app marketing experience.

·        Project management skills and experience.

·        Experience vetting and working with Ad agencies or other partners to acquire new users

·        Experience with digital measurement methodologies and analytically rigorous marketing campaigns.

·        Experience working cross-functionally with Product and Analytic teams to drive outcomes.

·        Experience in app-centric tools, deep-linking, push notifications, and digital media optimizations.

·        Experience with consumer app marketing activities and associated engagement metrics

·        Able to utilize data to depict a story around performance

·        Strong written and verbal communication skills for presentations

·        Motivated to tackle broad, ambiguous questions by developing hypotheses that can be proved or disproved by data

·        Ability to work autonomously and proactively identify opportunities where additional analysis is required

·        Must be detail-oriented, organized, and work independently

·        Ability to work in a fast-paced, startup-like environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

See more jobs at NielsenIQ

Apply for this job

3d

Senior Data Scientist

SSENSEMontreal, QC, Canada, Remote
agilesqlDesignmobileqapythonAWS

SSENSE is hiring a Remote Senior Data Scientist

Company Description

This is a remote role, employees are welcome to work near any of our principal location hubs: Toronto, Montreal, Vancouver, Dallas and NYC.

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description

Existing since 2017, data science’s mandate is to supercharge the organization and drive material value from data. We have many hats but we focus our work on building decision taking and decision support algorithms and tools. We operate with a fast but uncompromising mindset and bring our expert outsiders knowledge to challenge the status quo and drive innovation. We lead change in mindsets & processes as entrepreneurial collaborators with our many stakeholders as our roles and responsibilities are far reaching within the organization, including but not limited to:

  1. Buying intelligence

  2. Recommendation systems & customer insights

  3. Performance marketing

  4. Pricing strategies

  5. Network planning & intelligence

We develop custom solutions adapted to specific business knowledge and strive to be ahead but in sight of everyone.

We are technical, we are business owners & we are solution finders.

An integral part of the Data Science team, the Senior Data Scientist will play a key role in our fast growing organization, helping us discover and exploit data. The candidate will be responsible for answering sophisticated business questions using complex data patterns. The primary focus will be on applying data mining techniques to identify business opportunities and build high quality decision support products & decision making systems. He/She will challenge processes to make smarter decisions while advocating and evangelizing data-fuelled models to support our success. The candidate will support and mentor other data scientists and find solutions to unstructured problems (proposing solutions, methodologies, etc) for a specific business area.

The ideal candidate will demonstrate a strong passion for producing new, creative and leading-edge solutions through all aspects of the data science product lifecycle, including productionalization of developed solutions. He/She will also exhibit a high degree of autonomy and strong challenge solving mindset and will become an expert in some specific business areas.

RESPONSIBILITIES

  • Data support (10%)

    • Translate complex analytical results into actionable business initiatives

    • Develop a deep understanding of the business, its data, and its patterns

    • Extract data from multiple sources to uncover opportunities or detect issues

    • Contributes actively to the design of novel solutions to generate value from data

  • Project delivery (50%)

    • Develop a deep understanding of a specific business area & challenges the roadmap

    • Solve unstructured problems while exhibiting independence and work ownership

    • Work in collaboration with different teams to refine initial concepts and prototypes that can be presented to stakeholders for feedback

    • Research, develop and deploy data models and systems to various stakeholders under multiple projects to clearly communicate, elucidating patterns and generating actionable insights and tools

    • Partner with strategic business stakeholders to provide evidence-based guidance

    • Maintain & support data science solutions & projects

    • Delivers & support decision making and decision support systems

    • Review & contribute to technical documentation

  • Ownership and accountability (20%)

    • Be accountable for code quality

    • Measure accuracy & performance of developed models & solutions

    • Monitor deployed decision making and decision support systems

  • Knowledge sharing and coaching (10%)

    • Contribute to data mining architecture, modeling standards and data analysis methodologies

    • Coach more junior data scientists on best practices and machine learning solution design

  • Architecture (10%)

    • Identify dependencies & impacts between systems

    • Develop and continuously improve processes, tools, and techniques

Qualifications

  • Master's degree in Engineering, Computer Science, Mathematics, Statistics, or a related field [PhD, an asset]

  • A minimum of 3 years experience in analytics and data science with a focus on driving business impact

  • Strong understanding of advanced modeling techniques, such as machine learning, nonparametric approaches and neural networks

  • Understanding (experience as asset) of data products, from design up to their deployment

  • Experience in building end-to-end data science solutions

  • Excellent programming skills using SQL, Python

  • Experience working with GitHub

  • Experience with data manipulation technologies and knowledge of programming languages

  • Extensive experience solving analytical problems using quantitative approaches

  • Experience working with AWS cloud solutions, an asset

  • e-commerce experience, an asset

  • Understanding of web analytics, an asset

 

SKILLS

  • Highly analytical and detail oriented

  • Capacity to synthesize, simplify and present complex information to technical and business stakeholders at various levels of the organization

  • Ability to design and present complex data sets in a variety of visually compelling formats 

  • Ability to thrive in a fast-paced, performance-driven environment

  • Ability to grasp interrelation, dependencies and assess quickly impact in complex systems

  • Solution-oriented mindset and can-do attitude to overcome challenges

  • Team player with solid interpersonal skills

  • Stay abreast of emerging tools and technologies

Additional Information

WORLD CLASS TECHNOLOGY 

Technology is at the core of everything we do at SSENSE. Driven by an engineering mindset and a problem-solving attitude, we blend fashion with technology to deliver an unparalleled experience to our customers as we build seamless, custom solutions to deliver the SSENSE offering. 

WORLD CLASS TEAM
The SSENSE tech team is responsible for an international headless commerce platform. Working in an agile environment, our squads are made up of experienced innovators in Product Management, QA, Design, DevOps, Software Development, Machine Learning, Data Engineering, and Security. Headquartered in Montreal, our technology organization has been growing at a rate of 2X year-over-year and is doubling once again in 2021 as we expand across Canada, US, and Europe.  

WORLD CLASS PLATFORM 

The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app. Our event-source architecture already achieves over 10,000 requests / second and growing at an unmatched pace, currently unseen across the industry.  Our data-driven culture of innovation empowers every product team across the tech organization to explore building, testing and learning with the latest in Machine Learning techniques. Our automated continuous improvement DevOps model (making use of both blue / green and canary deployments) results in an average of 50 production releases every day.  

Read more about us on our SSENSE Tech Blog.

    See more jobs at SSENSE

    Apply for this job

    3d

    Senior Data Scientist (Toronto, ON)

    SSENSEToronto, ON, Canada, Remote
    agilesqlDesignmobileqapythonAWS

    SSENSE is hiring a Remote Senior Data Scientist (Toronto, ON)

    Company Description

    This is a remote role, employees are welcome to work near any of our principal location hubs: Toronto, Montreal, Vancouver, Dallas and NYC.

    SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

    SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

    Job Description

    Existing since 2017, data science’s mandate is to supercharge the organization and drive material value from data. We have many hats but we focus our work on building decision taking and decision support algorithms and tools. We operate with a fast but uncompromising mindset and bring our expert outsiders knowledge to challenge the status quo and drive innovation. We lead change in mindsets & processes as entrepreneurial collaborators with our many stakeholders as our roles and responsibilities are far reaching within the organization, including but not limited to:

    1. Buying intelligence

    2. Recommendation systems & customer insights

    3. Performance marketing

    4. Pricing strategies

    5. Network planning & intelligence

    We develop custom solutions adapted to specific business knowledge and strive to be ahead but in sight of everyone.

    We are technical, we are business owners & we are solution finders.

    An integral part of the Data Science team, the Senior Data Scientist will play a key role in our fast growing organization, helping us discover and exploit data. The candidate will be responsible for answering sophisticated business questions using complex data patterns. The primary focus will be on applying data mining techniques to identify business opportunities and build high quality decision support products & decision making systems. He/She will challenge processes to make smarter decisions while advocating and evangelizing data-fuelled models to support our success. The candidate will support and mentor other data scientists and find solutions to unstructured problems (proposing solutions, methodologies, etc) for a specific business area.

    The ideal candidate will demonstrate a strong passion for producing new, creative and leading-edge solutions through all aspects of the data science product lifecycle, including productionalization of developed solutions. He/She will also exhibit a high degree of autonomy and strong challenge solving mindset and will become an expert in some specific business areas.

    RESPONSIBILITIES

    • Data support (10%)

      • Translate complex analytical results into actionable business initiatives

      • Develop a deep understanding of the business, its data, and its patterns

      • Extract data from multiple sources to uncover opportunities or detect issues

      • Contributes actively to the design of novel solutions to generate value from data

    • Project delivery (50%)

      • Develop a deep understanding of a specific business area & challenges the roadmap

      • Solve unstructured problems while exhibiting independence and work ownership

      • Work in collaboration with different teams to refine initial concepts and prototypes that can be presented to stakeholders for feedback

      • Research, develop and deploy data models and systems to various stakeholders under multiple projects to clearly communicate, elucidating patterns and generating actionable insights and tools

      • Partner with strategic business stakeholders to provide evidence-based guidance

      • Maintain & support data science solutions & projects

      • Delivers & support decision making and decision support systems

      • Review & contribute to technical documentation

    • Ownership and accountability (20%)

      • Be accountable for code quality

      • Measure accuracy & performance of developed models & solutions

      • Monitor deployed decision making and decision support systems

    • Knowledge sharing and coaching (10%)

      • Contribute to data mining architecture, modeling standards and data analysis methodologies

      • Coach more junior data scientists on best practices and machine learning solution design

    • Architecture (10%)

      • Identify dependencies & impacts between systems

      • Develop and continuously improve processes, tools, and techniques

    Qualifications

    • Master's degree in Engineering, Computer Science, Mathematics, Statistics, or a related field [PhD, an asset]

    • A minimum of 3 years experience in analytics and data science with a focus on driving business impact

    • Strong understanding of advanced modeling techniques, such as machine learning, nonparametric approaches and neural networks

    • Understanding (experience as asset) of data products, from design up to their deployment

    • Experience in building end-to-end data science solutions

    • Excellent programming skills using SQL, Python

    • Experience working with GitHub

    • Experience with data manipulation technologies and knowledge of programming languages

    • Extensive experience solving analytical problems using quantitative approaches

    • Experience working with AWS cloud solutions, an asset

    • e-commerce experience, an asset

    • Understanding of web analytics, an asset

     

    SKILLS

    • Highly analytical and detail oriented

    • Capacity to synthesize, simplify and present complex information to technical and business stakeholders at various levels of the organization

    • Ability to design and present complex data sets in a variety of visually compelling formats 

    • Ability to thrive in a fast-paced, performance-driven environment

    • Ability to grasp interrelation, dependencies and assess quickly impact in complex systems

    • Solution-oriented mindset and can-do attitude to overcome challenges

    • Team player with solid interpersonal skills

    • Stay abreast of emerging tools and technologies

    Additional Information

    WORLD CLASS TECHNOLOGY 

    Technology is at the core of everything we do at SSENSE. Driven by an engineering mindset and a problem-solving attitude, we blend fashion with technology to deliver an unparalleled experience to our customers as we build seamless, custom solutions to deliver the SSENSE offering. 

    WORLD CLASS TEAM
    The SSENSE tech team is responsible for an international headless commerce platform. Working in an agile environment, our squads are made up of experienced innovators in Product Management, QA, Design, DevOps, Software Development, Machine Learning, Data Engineering, and Security. Headquartered in Montreal, our technology organization has been growing at a rate of 2X year-over-year and is doubling once again in 2021 as we expand across Canada, US, and Europe.  

    WORLD CLASS PLATFORM 

    The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app. Our event-source architecture already achieves over 10,000 requests / second and growing at an unmatched pace, currently unseen across the industry.  Our data-driven culture of innovation empowers every product team across the tech organization to explore building, testing and learning with the latest in Machine Learning techniques. Our automated continuous improvement DevOps model (making use of both blue / green and canary deployments) results in an average of 50 production releases every day.  

    Read more about us on our SSENSE Tech Blog.

      See more jobs at SSENSE

      Apply for this job

      3d

      Senior Software Developer - Managed Marketplace (MONTRÉAL, QC)

      SSENSEMontreal, QC, Canada, Remote
      agileMaster’s DegreenosqlsqlDesignmobileqagittypescriptkubernetesAWSbackendNode.js

      SSENSE is hiring a Remote Senior Software Developer - Managed Marketplace (MONTRÉAL, QC)

      Company Description

      This is a remote role, employees are welcome to work near any of our principal location hubs: Toronto, Montreal, Vancouver, Dallas and NYC.

      SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. 

      SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

      Job Description

      SSENSE is looking for a Senior Developer to join our Managed Marketplace team. The Senior Developer will take complex features of the product roadmap, break them down into their required technical components, and develop them independently. 

      The ideal candidate will own at least one component of the SSENSE technical stack and holds accountability for its SLAs. They will actively contribute to knowledge dissemination within the organization, participate in the recruiting and onboarding of new employees, and mentor Junior Developers on the team. 

      RESPONSIBILITIES 

      Product delivery 

      Develop a deep understanding of the product roadmap for the squad, including future features to be developed 

      Contribute to high-level estimation and participate in laying out the development sequences, challenging the product roadmap and identifying areas where technical debt can be reduced or avoided 

      Complete independently complex development tasks and actively contribute to pushing code to production Write testable, efficient, and reusable code suitable for continuous integration and deployment, respecting best practices and SSENSE development standards 

      Review Unified Modeling Language (UML) diagrams and technical documentation 

      Ownership and accountability 

      Be accountable for code quality, with the assistance of a QA Analyst, by conducting adequate testing Be accountable for performance, reliability, scalability and resilience of at least one technical component owned by the squad through SLAs and monitoring 

      Contribute to cross-squad initiatives, acting as a change agent amongst peers to foster adoption of new processes or technical solutions 

      Knowledge sharing and coaching 

      Review Pull Requests with the objective to guide and upskill junior developers on various technical topics Actively contribute to SSENSE University, the internal peer learning platform, to promote continuous learning Participate in the onboarding of new developers  

      Architecture 

      Contribute to solution designs, challenging other members on technical decisions and explaining the technical design to junior developers so as to write the documentation.

      Recruiting 

      Participate in HR recruiting events, helping to identify and recruit top developers 

      Qualifications

      • Bachelor’s degree in Computer Science, Engineering, or a related technical field, Master’s degree an asset 6+ years of software development experience 

      • Able to code complex features with Typescript (Node.js & Vue.js)

      • Experience with Kubernetes 

      • Experience with Microservices 

      • Understand event-driven architecture & pub/sub pattern 

      • Experience developing backend services 

      • Experience with SQL and NoSQL databases at scale 

      • Confident with the development of REST APIs 

      • Able to write different levels of tests (Unit, Contract, Integration, E2E, TDD) 

      • Proficiency in Git 

      • Strong written and verbal communication skills in English, French an asset 

      • Familiarity with AWS is an asset 

      • Experience with DDD (Domain Driven Development)

      Additional Information

      WORLD CLASS TECHNOLOGY 

      Technology is at the core of everything we do at SSENSE. Driven by an engineering mindset and a problem-solving attitude, we blend fashion with technology to deliver an unparalleled experience to our customers as we build seamless, custom solutions to deliver the SSENSE offering. 

      WORLD CLASS TEAM
      The SSENSE tech team is responsible for an international headless commerce platform. Working in an agile environment, our squads are made up of experienced innovators in Product Management, QA, Design, DevOps, Software Development, Machine Learning, Data Engineering, and Security. Headquartered in Montreal, our technology organization has been growing at a rate of 2X year-over-year and is doubling once again in 2021 as we expand across Canada, US, and Europe.  

      WORLD CLASS PLATFORM 

      The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app. Our event-source architecture already achieves over 10,000 requests / second and growing at an unmatched pace, currently unseen across the industry.  Our data-driven culture of innovation empowers every product team across the tech organization to explore building, testing and learning with the latest in Machine Learning techniques. Our automated continuous improvement DevOps model (making use of both blue / green and canary deployments) results in an average of 50 production releases every day.  

      Read more about us on our SSENSE Tech Blog.

      See more jobs at SSENSE

      Apply for this job

      3d

      Senior Software Developer - Managed Marketplace (Toronto, ON)

      SSENSEToronto, ON, Canada, Remote
      agileMaster’s DegreenosqlsqlDesignmobileqagittypescriptkubernetesAWSbackendNode.js

      SSENSE is hiring a Remote Senior Software Developer - Managed Marketplace (Toronto, ON)

      Company Description

      This is a remote role, employees are welcome to work near any of our principal location hubs: Toronto, Montreal, Vancouver, Dallas and NYC.

      SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. 

      SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

      Job Description

      SSENSE is looking for a Senior Developer to join our Managed Marketplace team. The Senior Developer will take complex features of the product roadmap, break them down into their required technical components, and develop them independently. 

      The ideal candidate will own at least one component of the SSENSE technical stack and holds accountability for its SLAs. They will actively contribute to knowledge dissemination within the organization, participate in the recruiting and onboarding of new employees, and mentor Junior Developers on the team. 

      RESPONSIBILITIES 

      Product delivery 

      Develop a deep understanding of the product roadmap for the squad, including future features to be developed 

      Contribute to high-level estimation and participate in laying out the development sequences, challenging the product roadmap and identifying areas where technical debt can be reduced or avoided 

      Complete independently complex development tasks and actively contribute to pushing code to production Write testable, efficient, and reusable code suitable for continuous integration and deployment, respecting best practices and SSENSE development standards 

      Review Unified Modeling Language (UML) diagrams and technical documentation 

      Ownership and accountability 

      Be accountable for code quality, with the assistance of a QA Analyst, by conducting adequate testing Be accountable for performance, reliability, scalability and resilience of at least one technical component owned by the squad through SLAs and monitoring 

      Contribute to cross-squad initiatives, acting as a change agent amongst peers to foster adoption of new processes or technical solutions 

      Knowledge sharing and coaching 

      Review Pull Requests with the objective to guide and upskill junior developers on various technical topics Actively contribute to SSENSE University, the internal peer learning platform, to promote continuous learning Participate in the onboarding of new developers  

      Architecture 

      Contribute to solution designs, challenging other members on technical decisions and explaining the technical design to junior developers so as to write the documentation.

      Recruiting 

      Participate in HR recruiting events, helping to identify and recruit top developers 

      Qualifications

      • Bachelor’s degree in Computer Science, Engineering, or a related technical field, Master’s degree an asset 6+ years of software development experience 

      • Able to code complex features with Typescript (Node.js & Vue.js)

      • Experience with Kubernetes 

      • Experience with Microservices 

      • Understand event-driven architecture & pub/sub pattern 

      • Experience developing backend services 

      • Experience with SQL and NoSQL databases at scale 

      • Confident with the development of REST APIs 

      • Able to write different levels of tests (Unit, Contract, Integration, E2E, TDD) 

      • Proficiency in Git 

      • Strong written and verbal communication skills in English, French an asset 

      • Familiarity with AWS is an asset 

      • Experience with DDD (Domain Driven Development)

      Additional Information

      WORLD CLASS TECHNOLOGY 

      Technology is at the core of everything we do at SSENSE. Driven by an engineering mindset and a problem-solving attitude, we blend fashion with technology to deliver an unparalleled experience to our customers as we build seamless, custom solutions to deliver the SSENSE offering. 

      WORLD CLASS TEAM
      The SSENSE tech team is responsible for an international headless commerce platform. Working in an agile environment, our squads are made up of experienced innovators in Product Management, QA, Design, DevOps, Software Development, Machine Learning, Data Engineering, and Security. Headquartered in Montreal, our technology organization has been growing at a rate of 2X year-over-year and is doubling once again in 2021 as we expand across Canada, US, and Europe.  

      WORLD CLASS PLATFORM 

      The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app. Our event-source architecture already achieves over 10,000 requests / second and growing at an unmatched pace, currently unseen across the industry.  Our data-driven culture of innovation empowers every product team across the tech organization to explore building, testing and learning with the latest in Machine Learning techniques. Our automated continuous improvement DevOps model (making use of both blue / green and canary deployments) results in an average of 50 production releases every day.  

      Read more about us on our SSENSE Tech Blog.

      See more jobs at SSENSE

      Apply for this job

      3d

      Senior Data Scientist (Remote)

      SSENSEWaterloo, ON, Canada, Remote
      agilesqlDesignmobileqapythonAWS

      SSENSE is hiring a Remote Senior Data Scientist (Remote)

      Company Description

      This is a remote role, employees are welcome to work near any of our principal location hubs: Toronto, Montreal, Vancouver, Dallas and NYC.

      SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

      SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

      Job Description

      Existing since 2017, data science’s mandate is to supercharge the organization and drive material value from data. We have many hats but we focus our work on building decision taking and decision support algorithms and tools. We operate with a fast but uncompromising mindset and bring our expert outsiders knowledge to challenge the status quo and drive innovation. We lead change in mindsets & processes as entrepreneurial collaborators with our many stakeholders as our roles and responsibilities are far reaching within the organization, including but not limited to:

      1. Buying intelligence

      2. Recommendation systems & customer insights

      3. Performance marketing

      4. Pricing strategies

      5. Network planning & intelligence

      We develop custom solutions adapted to specific business knowledge and strive to be ahead but in sight of everyone.

      We are technical, we are business owners & we are solution finders.

      An integral part of the Data Science team, the Senior Data Scientist will play a key role in our fast growing organization, helping us discover and exploit data. The candidate will be responsible for answering sophisticated business questions using complex data patterns. The primary focus will be on applying data mining techniques to identify business opportunities and build high quality decision support products & decision making systems. He/She will challenge processes to make smarter decisions while advocating and evangelizing data-fuelled models to support our success. The candidate will support and mentor other data scientists and find solutions to unstructured problems (proposing solutions, methodologies, etc) for a specific business area.

      The ideal candidate will demonstrate a strong passion for producing new, creative and leading-edge solutions through all aspects of the data science product lifecycle, including productionalization of developed solutions. He/She will also exhibit a high degree of autonomy and strong challenge solving mindset and will become an expert in some specific business areas.

      RESPONSIBILITIES

      • Data support (10%)

        • Translate complex analytical results into actionable business initiatives

        • Develop a deep understanding of the business, its data, and its patterns

        • Extract data from multiple sources to uncover opportunities or detect issues

        • Contributes actively to the design of novel solutions to generate value from data

      • Project delivery (50%)

        • Develop a deep understanding of a specific business area & challenges the roadmap

        • Solve unstructured problems while exhibiting independence and work ownership

        • Work in collaboration with different teams to refine initial concepts and prototypes that can be presented to stakeholders for feedback

        • Research, develop and deploy data models and systems to various stakeholders under multiple projects to clearly communicate, elucidating patterns and generating actionable insights and tools

        • Partner with strategic business stakeholders to provide evidence-based guidance

        • Maintain & support data science solutions & projects

        • Delivers & support decision making and decision support systems

        • Review & contribute to technical documentation

      • Ownership and accountability (20%)

        • Be accountable for code quality

        • Measure accuracy & performance of developed models & solutions

        • Monitor deployed decision making and decision support systems

      • Knowledge sharing and coaching (10%)

        • Contribute to data mining architecture, modeling standards and data analysis methodologies

        • Coach more junior data scientists on best practices and machine learning solution design

      • Architecture (10%)

        • Identify dependencies & impacts between systems

        • Develop and continuously improve processes, tools, and techniques

      Qualifications

      • Master's degree in Engineering, Computer Science, Mathematics, Statistics, or a related field [PhD, an asset]

      • A minimum of 3 years experience in analytics and data science with a focus on driving business impact

      • Strong understanding of advanced modeling techniques, such as machine learning, nonparametric approaches and neural networks

      • Understanding (experience as asset) of data products, from design up to their deployment

      • Experience in building end-to-end data science solutions

      • Excellent programming skills using SQL, Python

      • Experience working with GitHub

      • Experience with data manipulation technologies and knowledge of programming languages

      • Extensive experience solving analytical problems using quantitative approaches

      • Experience working with AWS cloud solutions, an asset

      • e-commerce experience, an asset

      • Understanding of web analytics, an asset

       

      SKILLS

      • Highly analytical and detail oriented

      • Capacity to synthesize, simplify and present complex information to technical and business stakeholders at various levels of the organization

      • Ability to design and present complex data sets in a variety of visually compelling formats 

      • Ability to thrive in a fast-paced, performance-driven environment

      • Ability to grasp interrelation, dependencies and assess quickly impact in complex systems

      • Solution-oriented mindset and can-do attitude to overcome challenges

      • Team player with solid interpersonal skills

      • Stay abreast of emerging tools and technologies

      Additional Information

      WORLD CLASS TECHNOLOGY 

      Technology is at the core of everything we do at SSENSE. Driven by an engineering mindset and a problem-solving attitude, we blend fashion with technology to deliver an unparalleled experience to our customers as we build seamless, custom solutions to deliver the SSENSE offering. 

      WORLD CLASS TEAM
      The SSENSE tech team is responsible for an international headless commerce platform. Working in an agile environment, our squads are made up of experienced innovators in Product Management, QA, Design, DevOps, Software Development, Machine Learning, Data Engineering, and Security. Headquartered in Montreal, our technology organization has been growing at a rate of 2X year-over-year and is doubling once again in 2021 as we expand across Canada, US, and Europe.  

      WORLD CLASS PLATFORM 

      The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app. Our event-source architecture already achieves over 10,000 requests / second and growing at an unmatched pace, currently unseen across the industry.  Our data-driven culture of innovation empowers every product team across the tech organization to explore building, testing and learning with the latest in Machine Learning techniques. Our automated continuous improvement DevOps model (making use of both blue / green and canary deployments) results in an average of 50 production releases every day.  

      Read more about us on our SSENSE Tech Blog.

        See more jobs at SSENSE

        Apply for this job

        3d

        Enterprise Customer Success Manager - Bilingual (English, Spanish)

        DynatraceVirtual, Miami, NORAM, United States, Remote
        mobilejavascript

        Dynatrace is hiring a Remote Enterprise Customer Success Manager - Bilingual (English, Spanish)

        Company Description

        Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

        Job Description

        The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.

        Role & Responsibilities

        • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
        • Own renewal strategy and subsequent on time renewal of subscription(s)
        • Build Dynatrace brand awareness and loyalty
        • Defend against the competition
        • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
        • Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
        • Coordinate account activities with sales teams for assigned accounts within territory within Latin America
        • Identify strategic, new business growth opportunities
        • Leverage relationships to aid in the building of reference accounts/contacts
        • Act as customer advocate and liaison to become a Trusted Advisor
        • Travel as required

        Qualifications

        • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
        • Proven expertise working with the executive level in client environments, as well as with procurement and business owners
        • Excellent verbal, written and interpersonal communication skills
        • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
        • Highly motivated, energetic and committed to getting results
        • Ability to develop strong relationships with the user/customer/internal communities
        • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
        • Fluency in English and Spanish

        Candidates should reside in/near Miami, FL area.

        Additional Information

        We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?

        All your information will be kept confidential according to EEO guidelines.

        We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

        Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app.  Requests for exemptions, must be reviewed and approved prior to commencing employment.  If this requirement is not met, your employment will not commence.

        Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

        #LI-CC1

        We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

        Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app.  Requests for exemptions, must be reviewed and approved prior to commencing employment.  If this requirement is not met, your employment will not commence.

        Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

        See more jobs at Dynatrace

        Apply for this job

        3d

        Enterprise Customer Success Manager

        DynatraceVirtual, Home Office, NORAM, United States, Remote
        mobilejavascript

        Dynatrace is hiring a Remote Enterprise Customer Success Manager

        Company Description

        Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

        Job Description

        The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.

        Role & Responsibilities

        • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
        • Own renewal strategy and subsequent on time renewal of subscription(s)
        • Build Dynatrace brand awareness and loyalty
        • Defend against the competition
        • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
        • Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
        • Coordinate account activities with sales teams for Assigned accounts within territory
        • Identify strategic, new business growth opportunities
        • Leverage relationships to aid in the building of reference accounts/contacts
        • Act as customer advocate and liaison to become a Trusted Advisor
        • Travel as required

        Qualifications

        • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
        • Proven expertise working with the executive level in client environments, as well as with procurement and business owners
        • Excellent verbal, written and interpersonal communication skills
        • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
        • Highly motivated, energetic and committed to getting results
        • Ability to develop strong relationships with the user/customer/internal communities
        • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

        Additional Information

        We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?    

        All your information will be kept confidential according to EEO guidelines.

        We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

        Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app.  Requests for exemptions, must be reviewed and approved prior to commencing employment.  If this requirement is not met, your employment will not commence.

        Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

        #LI-CC1

        #LI-Remote

        We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

        Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app.  Requests for exemptions, must be reviewed and approved prior to commencing employment.  If this requirement is not met, your employment will not commence.

        Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

        See more jobs at Dynatrace

        Apply for this job

        3d

        Technical Product Specialist (Spanish)

        DynatraceHome Office, Virtual, Virtual, United States, Remote
        agilesqlDesignmobileazureiosjavaopenstackandroidcsskubernetesAWSjavascriptPHP

        Dynatrace is hiring a Remote Technical Product Specialist (Spanish)

        Company Description

        Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges?  If so, look no further.  We want to talk to you! 

         

        The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung, Verizon, Starbucks, Virgin Money, Ford, and Experian.  Our Dynatrace ONE team takes the core principles of Agile software development and applies them to delivering amazing customer experience to these and our other 2,000+ customers around the world.  We bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successful. 

         

        As a Technical Product Specialist, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how to get they can the most value from them. Since Dynatrace ONE is embedded into our product, you will be the voice of our product as well as provide the voice of the customer to product management, Sales, and Dynatrace leadership teams. We would also love you to join us at local conferences and meet-ups to share how our automated, full-stack, AI-powered monitoring platform is helping our customers lead in their industries. 

        Job Description

        • Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. 
        • Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment. 
        • Identify potential growth and retention opportunities within customer chat conversations. 
        • Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions. 
        • Chat focused: 50% 

        Qualifications

        • Education: Bachelors degree in Computer Science, Information Technology, or equivalent work experience 
        • Work experience: 3+ Years. 
        • Familiar with one or more of the following technologies: 
        • Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. 
        • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss 
        • Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax 
        • Mobile application technologies such as iOS, Android Webkit. 
        • Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP. 
        • Familiar with database design, SQL, and data access practices and concepts. 
        • Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences. 
        • Must have exceptional English written and verbal communications skills. 
        • Additional language skills with Portuguese and/or Spanish.

        Additional Information

        All your information will be kept confidential according to EEO guidelines.

        We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

        Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app.  Requests for exemptions, must be reviewed and approved prior to commencing employment.  If this requirement is not met, your employment will not commence.

        Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

        See more jobs at Dynatrace

        Apply for this job

        3d

        Technical Product Specialist

        Dynatrace951 Mariners Island Blvd #410, Detroit, MI, United States, Remote
        agilesqlDesignmobileazureiosjavaopenstackandroidcsskubernetesAWSjavascriptPHP

        Dynatrace is hiring a Remote Technical Product Specialist

        Company Description

        Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges?  If so, look no further.  We want to talk to you! 

         

        The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung, Verizon, Starbucks, Virgin Money, Ford, and Experian.  Our Dynatrace ONE team takes the core principles of Agile software development and applies them to delivering amazing customer experience to these and our other 2,000+ customers around the world.  We bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successful. 

         

        As a Technical Product Specialist, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how to get they can the most value from them. Since Dynatrace ONE is embedded into our product, you will be the voice of our product as well as provide the voice of the customer to product management, Sales, and Dynatrace leadership teams. We would also love you to join us at local conferences and meet-ups to share how our automated, full-stack, AI-powered monitoring platform is helping our customers lead in their industries. 

        Job Description

        • Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. 
        • Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment. 
        • Identify potential growth and retention opportunities within customer chat conversations. 
        • Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions. 
        • Chat focused: 50% 

        Qualifications

        • Education: Bachelors degree in Computer Science, Information Technology, or equivalent work experience 
        • Work experience: 3+ Years. 
        • Familiar with one or more of the following technologies: 
        • Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. 
        • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss 
        • Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax 
        • Mobile application technologies such as iOS, Android Webkit. 
        • Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP. 
        • Familiar with database design, SQL, and data access practices and concepts. 
        • Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences. 
        • Must have exceptional English written and verbal communications skills. 

        Additional Information

        All your information will be kept confidential according to EEO guidelines.

        We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

        Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app.  Requests for exemptions, must be reviewed and approved prior to commencing employment.  If this requirement is not met, your employment will not commence.

        Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

        See more jobs at Dynatrace

        Apply for this job

        3d

        Software Engineer (Fullstack/Frontend), Web Payment Experience

        SquareSan Francisco, CA, Remote
        Designvuemobileuijavascriptfrontend

        Square is hiring a Remote Software Engineer (Fullstack/Frontend), Web Payment Experience

        Company Description

        Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

        Job Description

        The Web Payment Experience team builds JavaScript SDKs and complementary UIs for developers who want to take payments with Square on their websites. Thousands of developers use our code to power the payments capabilities that millions of merchants depend on. We build the tools to make that not just possible, but also easy. Just like front-end frameworks like React and Vue make it easier to build complex single-page apps, we’re building frameworks to simplify the complexity of taking payments. 

        Want to learn more? See what we’ve built so far at https://developer.squareup.com/docs/web-payments/overview (and think about all the ways you can help make this experience better).

        As a software engineer on the Web Payment Experience team, you will…

        • Design and develop the JavaScript APIs and UI responsible for 1st and 3rd party developers’ experiences using our platform
        • Develop and maintain the APIs for our tokenization platform
        • Work with server side engineers to build features end to end
        • Mentor other engineers and contribute to the direction of the team
        • Build experiences for thousands of developers and millions of Square Merchants
        • See the big picture to design robust experiences so the team can be brave and move fast, without showing a negative impact to customers 
        • Be a student of the web and browsers, keeping up to date with frontend engineering trends and best practices

        Qualifications

        You Have:

        • 2+ years of industry experience
        • A desire to build Square's developer platform, where we succeed when our merchants and developers succeed
        • Experience with and an understanding of how to successfully lead complex projects, breaking down the work into components and milestones that can easily be picked up by other engineers
        • A deep enjoyment for writing and shipping production software
        • The ability to identify ways to quickly prototype complex ideas
        • A desire to focus on delighting our customers

        Additional Information

        We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

        We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

        Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

        Perks

        We want you to be well and thrive. Our global benefits package includes:

        • Healthcare coverage
        • Retirement Plans
        • Employee Stock Purchase Program
        • Wellness perks
        • Paid parental leave
        • Paid time off
        • Learning and Development resources

        Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

        See more jobs at Square

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        Square is hiring a Remote Security Governance Program Manager, Cash App

        Company Description

        Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

        Job Description

        Cash App is a mobile-first bank that ranks in the top 10 free apps in the app store with a rapidly growing user base and feature set. Our mission is to provide banking services to all, in particular those that are underserved. We are looking for a Security Governance Program Manager to help us manage information security compliance programs for Cash App.

        As a Security Governance Program Manager focused on Cash App, you’ll be a subject matter expert on national and global compliance standards. You’ll balance Square’s legal and compliance requirements with our users’ needs, and our company’s values. You’ll collaborate with Engineering, Product, and Industry Relations teams to ensure that our products can launch anywhere in the world while maintaining compliance with regulatory requirements and obligations.

        You will:

        • Manage and improve data security compliance programs

        • Identify and assess security controls, and communicate compliance risks to stakeholders

        • Collaborate with engineering and product teams to influence designs and roadmaps

        • Plan, coordinate, and facilitate compliance processes to provide timely deliverables

        • Partner with teams across the entire company to improve data security and the governance of our internal data

        • Engage with industry leaders in data security and governance to inform the next generation of payment security rules and regulations

        Qualifications

        You have:

        • 5+ years of experience managing compliance programs or conducting IT security audits for technology-focused companies to achieve regulatory compliance

        • Experience with balancing internal engineering processes, business needs, and external audit requirements

        • Working knowledge of industry security standards, frameworks, and regulations (e.g. PCI DSS, AICPA Trust Principles (SOC 2/3),  NIST CSF, GDPR, CCPA)

        • Experience working on a team with technical and non-technical members

        Additional Information

        We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

        We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

        Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

        Perks

        We want you to be well and thrive. Our global benefits package includes:

        • Healthcare coverage
        • Retirement Plans
        • Employee Stock Purchase Program
        • Wellness perks
        • Paid parental leave
        • Paid time off
        • Learning and Development resources

        Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

        See more jobs at Square

        Apply for this job