Overview:

We are currently seeking a dynamic and motivated individual to join the Product Marketing team at Recharge. This person will drive our strategy, value proposition and marketing efforts for high-growth potential segments. The ideal candidate will play a critical role in shaping and executing targeted marketing initiatives, leveraging a deep understanding of product value propositions, the competitive landscape and market demands. 

What You’ll Do:

• Live by and champion our organizational values: Accountability, Collaboration, Iteration & Details.

• Develop, orchestrate, and execute holistic ABM strategies and programs, encompassing 1:1, 1:few, and 1:many initiatives, as well as executive and industry programs.

• Become a product and market expert to drive thoughtful go-to-market strategies, collaborating closely with the Product team.

• Partner with Account Executives and Sales Development Representatives to impact outreach effectiveness and efficiency through research, enablement, presentation and sequence reviews.

• Collaborate closely with Marketing and Sales teams to define and prioritize short and long-term programs and campaigns to drive engagement in key accounts.

• Take responsibility, along with counterparts in Sales, for consistently achieving new sales pipeline targets quarterly.

• Work closely with Customer Success to ensure new product launches are adopted by top customers.

• Measure performance metrics and provide actionable recommendations to enhance our roadmap and growth, utilizing data insights to influence future strategy.

• Define, monitor, and analyze metrics for campaigns to ensure strategic goals are met, leveraging data insights to influence future strategy.

• Participate in industry and company-hosted conferences and events.

What You’ll Bring:

• Minimum of 4 years of Product Marketing and/or Account-Based Marketing experience, including a track record of developing Enterprise marketing programs. 

• Involvement in competitive intelligence programs for a technical product. 

• Experience partnering with Sales, SDR, and events teams for pipeline and revenue targets. 

• Familiarity with CRM and MAP software (e.g., Salesforce, Marketo, HubSpot), ABM, and sales intelligence technologies (e.g., 6sense, Demandbase, Clearbit, ZoomInfo, Apollo).

• Experience supporting sales teams with 1:1 and 1:few campaigns and presentations.

• Highly organized and strong attention to detail with a motivated, self-starter attitude.

• Demonstrated ability to organize and lead cross-functional project teams for impactful go-to-market launches.

• Ability to work independently as well as in a team-oriented environment.

• Experience in ecommerce technology is a plus.

• Willingness to travel as needed.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

Position Overview:

The Director of Sales Enablement is responsible for the design & development of enablement assets, training, and initiatives to increase sales, customer success, and business development productivity and performance. A heavy focus will be required around quantitative and qualitative analysis to identify actionable insights, measure progress, and impact around created and needed training and enablement. 

The Director of Sales Enablement will report directly into the VP of Learning, Development, & Enablement to help build and maintain all resources that equip the global sales, customer success, and business development teams to engage prospects and customers. This role will also partner with the Revenue Operations, Product Marketing, and Sales on needed initiatives.

Key Responsibilities:

We are looking for someone who wants to play an impactful role within our company and can keep up with the pace of a successful, growing, global organization. 

Key Responsibilities: 

• Cultivate strong and mutually respectful relationships across the organization.
• Collaborate and coordinate with various BUs to improve sales readiness & enablement and contextualize product information to enable effective sales execution.
• Partner with Sales, BDR, and Customer Success key stakeholders to solve complex problems and identify productivity improvement opportunities.
• Align SecurityScorecard’s sales process with changing customer buying processes to enhance the skills, knowledge and tools required to increase pipeline, opportunity velocity and conversion.
• Perform high-quality quantitative and qualitative analytics to identify and define best practices and create efficiencies that scale across the business.
• Analyze leading and lagging indicators in sales to identify gaps and opportunities to improve retention, upsell and new business generation. 
• Create content, maintain an internal learning site for existing sellers and new hires to find concise & practical information.
• Design and facilitate training programs to support sellers’ needs and improve performance.
• Create use case “win stories” to highlight how customers utilize & benefit from our platform.

Interpersonal Characteristics: 

• Bias for Action:  Have an innate ability to quickly understand problems, decipher well thought out solutions and get buy-in to lead your team by example in execution. 
• Curious: Interested in understanding complex problems to identify underlying drivers and create impactful, innovative initiatives.
• Growth Mindset:  A growth mindset and strong passion about learning and development
• Adaptable: Willing to learn, try new ideas, and iterate based on impact.
• Ability to adapt quickly to evolving needs of a high growth sales team.
• You excel in a fast-paced environment, embrace operational rigor, are resilient, and are comfortable with ambiguity.
• Data Driven: Focused mindset with a passion for backing up hypotheses and arguments with data and analysis.
• Strong Communicator: A strong communicator in written and verbal with a natural ability to contextualize information.
• Effective Collaborator: Thrive in diverse and inclusive teams and collaborate effectively across the organization.

Qualifications

Minimum Qualifications:

• 3+ years’ experience in sales and/or sales enablement and operations roles, including 2+ years in a leadership capacity.
• Demonstrated sales coaching and sales enablement skills and experience.
• A history of building successful enablement programs and curriculums.
• Both quantitative and qualitative problem-solving experience, including turning quantitative analysis into actionable recommendations and business strategies. 
• Experience developing strong relationships with Revenue leadership and supporting BUs to become a trusted advisor and business partner to all.

Additional Qualifications: 

• Prior experience with Salesforce CRM is a plus. 
• Relevant cybersecurity industry experience/knowledge a plus.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range for this position is $190,000-220,000 overall. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. 

The Role:

As a Growth Content Marketing Manager at Podium, you'll play a pivotal role in driving the success of local businesses by managing a comprehensive content strategy. In this position, you will take charge of a full-funnel blog calendar and SEO-focused strategy, producing high-quality content that resonates with our target audience. You will collaborate with the in-house SEO team and external agency partners to optimize content for "target keywords" and oversee a team of freelancers to maximize content production.

Your responsibilities extend to developing and managing a social media editorial calendar, working closely with Engineering to generate programmatic blog content, and implementing strategies that boost SERP rankings, traffic, and conversions. Collaboration with channel leaders across marketing and sales, engagement with Product Managers for product updates, and regular reporting to leadership on content performance and strategy are key components of this role.

Key Responsibilities:

• Content Strategy Management: Oversee a full-funnel blog calendar and SEO-focused strategy, producing 130-250 monthly articles. Collaborate with the SEO team to optimize content for target keywords and manage a team of freelancers.
• Social Media Engagement:Develop and manage a social media editorial calendar, crafting compelling content to drive engagement and attract high-intent prospects to Podium.
• Cross-functional Collaboration: Work with channel leaders across marketing and sales to develop content that aligns with business growth and customer engagement goals. Collaborate with Product Managers to publish articles about product updates.
• SEO Optimization: Implement strategies, including content optimizations and experiments, to increase SERP rankings, traffic, and conversions on the blog and other key pages.
• Performance Reporting:Regularly present to leadership on content performance and strategy, helping to establish quarterly and annual content and SEO OKRs.

Qualifications and Skills:

• Strong Writing and Editing: Exceptional writing and copyediting skills to produce compelling and high-quality content.
• SEO and Marketing Expertise: Proven experience in SEO and marketing or journalism, with the ability to optimize content for search engines.
• Technical Proficiency: Familiarity or willingness to learn tools such as GA4, Salesforce, Marketo, WordPress, Ahrefs, Canva, Asana, and Google Suite.
• Cross-functional Communication:Ability to collaborate and communicate effectively across different functions and with leadership.
• Organizational Skills: Extremely organized and skilled project manager capable of handling multiple projects and requests simultaneously.
• Content Strategy Experience: Previous experience managing an editorial calendar and executing an organic content strategy.
• Effective Communication: Strong and effective communication skills, both written and verbal, to convey content success and strategies.
• Customer Focus: Product-minded and customer-obsessed, with a commitment to ensuring content is hyper-relevant and valuable to Podium's customers and key verticals.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Mozilla Foundation,is a nonprofit public benefit organization. Our mission is to ensure that the Internet is a global public resource, open and accessible to all. Join us and become part of our mission to promote openness, innovation, and opportunity online!

Twenty years ago, this meant building a browser and protecting the open web. Today, it also includes making sure AI and data driven technology is more trustworthy. In order to focus on places where Mozilla can impact the next era of our work, we are increasingly working on the topic of trustworthy AI. For us, this means especially two things: human agency is a core part of how AI is built and integrated, and corporate accountability is real and enforced.

Team

The CRM Platforms team is responsible for the Mozilla Foundation’s CRM and integrated tools, which enables strategic decision-making across the organization. Our team is driven by a customer-first attitude, a desire for continuous learning and an eagerness to support the adoption and effective use of our CRM and related tools. As a part of the larger Technology Platforms team, we focus on empowering staff to use technology so that the Foundation can accomplish its mission.

Mozilla Foundation’s Email Administrator serves as a technical lead for the Campaign Monitor email marketing platform, coordinating with partners across the organization to manage the platform and train new users, managing integrations with our larger ecosystem and ensuring our email program meets standard processes in deliverability and compliance. The Email Administrator works with the CRM Tools Manager and collaborates closely with the Foundation’s Email Production Coordinator, as well as other partners from the Digital Engagement team.

Here are some projects you'll likely work on in your first 6 months:

• Review and update the email segmentation dictionary in collaboration with stakeholders.
•  Support data deletion requests on the Campaign Monitor platform.
• Gain familiarity with the Salesforce - Campaign Monitor syncing tool and perform basic data syncs.
• Gain a strong understanding of the Foundation’s overall data ecosystem as it relates to our email platform.

As an Email Administrator at Mozilla Foundation, you will…

Platform Administration - 40 % of time

• Serve as primary administrator of the Campaign Monitor platform for the Mozilla Foundation. 
• Manage provisioning of Campaign Monitor user accounts for onboarding and offboarding staff.
• Develop a deep understanding of the platform, with the ability to recognise opportunities to leverage new features and automation; proactively monitor and remedy issues to ensure platform stability and data quality.
• Support the rollout of enhancements and new features including automated journeys and transactional emails.
• Serve as an escalation point for issues or questions.

Data and Systems Integration - 40 % of time

• Oversee and manage the integration between Campaign Monitor and Salesforce; monitor and troubleshoot issues around data syncing.
• Support list hygiene efforts and ensure compliance with data policies in collaboration with Corporation and Foundation staff.
• Collaborate with Corporation product owners around shared systems; support identification and resolution of developments that impact the Foundation.
• Contribute to data integration development and maintenance between Campaign Monitor and other systems including data warehouse and Pan-Mozilla platforms. 
• Work with key partners and fellow CRM team members to identify and expose necessary data for segmentation in Campaign Monitor and for use in BI tools.
• Identify and remove subscribers that are no longer in data compliance with retention policies in coordination with key partners.

Training and Documentation - 20 % of time

• Maintain the data dictionary used for email segmentation and train new staff on proper use.
• Develop and maintain internal technical documentation for Foundation partners.
• Provide onboarding and ongoing training for staff on the platform.
• Provide ongoing support for partner questions and knowledge sharing via internal channels such as Slack. 

Your Professional Profile:

• 2-3 years of technical administration experience with email platform administration
• Experience managing platforms as part of a larger integrated CRM-ecosystem.
• Previous experience working with Salesforce and working knowledge of SOQL/SQL strongly preferred. 
• An understanding of data architecture, integration processes, requirements documentation, and API setup and maintenance is beneficial but not required.
• Experience building empathetic, collaborative relationships with collaborators and internal partners
• Demonstrated ability to understand and articulate complex requirements. 
• Experience with developing training and user documentation for onboarding and utilization.

We Are Excited To See Any Additional Experience with:

• Good communication, relationship-building skills and a customer-first approach.
• Strong leadership, relationship management and interpersonal skills.
• Ability to meet deadlines, and handle and prioritize multiple simultaneous requests, while maintaining a professional and courteous attitude.
• Ability to independently apply critical thinking and problem solving skills to develop solutions to business needs.
• Strong organizational skills, excellent judgment and decision making skills.
• Interest in continuing to expand knowledge and skills in the Salesforce ecosystem.
• Comfortable working in a small, collaborative team environment.
• Energy and passion for the mission of the organization.

Salary and Benefits Information:

The Mozilla Foundation is dedicated to fair and equitable compensation for our staff. We aim to pay a competitive and market-based salary based on the responsibilities and requirements of the role. We do not ask for, or take into account, salary histories in our offer process.

The starting salary ranges for this role are listed below. These four countries are where we most commonly employ staff.

• Germany: [€40,116 - €45,063] [target salary offer - €41,354]
• UK: [£33,242 - £37,341] [target salary offer - £34,267]
• Canada: [$69,255 - $77,794] [target salary offer - $71,391]
• US: [$51,300 - $57,625] [target salary offer - $52,882]

Some regions fall into a higher salary market and this is reflected in the example ranges below:

• London:  [£41,553 - £46,676] [target salary offer - £42,834]
• New York: [$64,125 - $72,032] [target salary offer - $66,103]

The range for your specific location will be discussed in screening conversations if your application is successful.

We offer the following benefits:

• Private Medical Insurance
• Extended Sick Leave
• Global Employee Assistance Program (EAP)
• Retirement Plan contributions
• Paid Time Off: 20 days annual leave + sick days and your birthday  
• Company Holidays + Shutdown
• Wellness budget
• Professional Development budget
• Top up program for Pregnancy and Parental leaves

Benefits are subject to change at any time at the discretion of Mozilla Foundation.

Mozilla Foundation Hiring Practices:

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation ataccommodation@mozillafoundation.org.

Customer Success Manager, US

Who We Are 

Cobalt was founded on the belief that pentesting can be better. Our pentests start in as little as 24 hours and integrate with modern development cycles thanks to the powerful combination of a SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year. 

Our award-winning, fully remote team is committed to helping agile businesses remediate risk quickly and innovate securely. Today, over 1,000 customers use Cobalt to run pentests on demand via Pentest as a Service, AKA PtaaS, a space which Cobalt pioneered (you could even say we wrote the book on it) and continues to lead. 

Description

We are looking for a Customer Success Manager to help Cobalt's customers build successful security testing programs. The ideal candidate is self-motivated with a proactive mindset who can effectively engage with external and internal stakeholders ranging from individual contributors to C-level executives. As a Customer Success Manager, you will oversee the lifecycle from onboarding to renewal to ensure an optimal end-to-end customer experience.

What You'll Do

• Own the overall relationship with assigned customers, which include: Increasing adoption, ensuring retention and maintaining high customer satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare and nurture customers for advocacy
• Build successful security testing programs for our customers
• Monitor day-to-day service execution and customer satisfaction
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their desired business outcomes
• Manage the annual renewal process for customers to ensure uninterrupted product usage
• Work to identify and/or develop upsell opportunities, collaborating with your commercial team peers
• Advocate customer needs and issues cross-departmentally
• Provide ongoing training of our products and new features
• Program manage account escalations and resolve them in a timely manner
• Engage with external and internal stakeholders in roles ranging from individual contributors to C-level executives
• Develop Success Plans for every assigned customer and hold Executive Business Reviews with key stakeholders to measure progress and alignment on key objectives/goals

You Have

• 2-4 years of relevant experience, preferably in SaaS and cybersecurity
• Demonstrated experience effectively engaging with C Level Executives
• Prior experience owning customer renewals
• Ability to work closely with sales counterpart to identify expansion and grow customers
• Ability to cover various time zones occasionally
• Ability to prepare and deliver Executive Business Reviews
• Experience with Salesforce
• Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
• Strong written and verbal communication
• A proven track record of delivering results to your customers
• Drive, no one needs to push you to excel; it’s just who you are
• Eagerness to learn, adapt and perfect your work; you love to collaborate and innovate
• Ability to thrive in a distributed and fast-paced environment
• A strong desire to help and serve our customers: They win, so you win!

Diversity at Cobalt

With over 45 nationalities already at Cobalt (and counting) we respect and celebrate diversity! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. We support each other and are grateful for each Cobalter's contribution to our mission — let's make security dance! 

Please apply even if you don't think you meet all of the criteria above but are still interested in the job. Nobody checks every box, and we're looking for someone excited to join the team.

Why You Should Join Us

• Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry 
• Work directly with experienced senior leaders with ongoing mentorship opportunities
• Earn competitive compensation and an attractive equity plan
• Save for the future with a 401(k) program (US) or pension (EU) 
• Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU)
• Leverage stipends for:
• Wellness
• Work-from-home equipment & wifi
• Learning & development
• Make the most of our flexible, generous paid time off and paid parental leave 
• Work remotely from anywhere in the US, the UK, or Germany

Pay Range Disclosure(For US openings only)

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($91,200 - $114,000) per year + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. 

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities: 

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor's Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview 

We are seeking a CX Operations Manager to join our Revenue Operations team. This person will lead CX Operations at Electric, including Customer Success (CS) Management and Professional Services. Furthermore, you and your analyst will embed within these groups and work closely with embedded groups in Sales Operations and Marketing Operations, as well as a TechOps group supporting you with technical, Salesforce.com, and data requests. The teams you’ll support will grow and change rapidly over the next few years, so scale and efficiency should be your passion. This role is an opportunity to immediately impact a dynamic team on the cutting edge of CX operations. 

What You’ll Do

• Identify, evaluate and manage implementations for the CX tech stack to support or enhance CS operations
• Oversee CS funnel process management: Implementation, Renewal, Retention, Upsell, Proserv, Churn; this includes implementing efficient workflows and procedures to enhance the customer experience while optimizing operational efficiency
• Advise on capacity modeling, revenue forecasting, churn analysis, retention strategies and other data projects
• Translating business requirements to operational and technical requirements to support CX enablement
• Develop and implement a customer experience strategy with the support of CX leadership that is aligned with the company business goals and objectives
• Collaborate with cross-functional teams to ensure customer-centric initiatives are integrated into all areas of the organization
• Quota planning and management between CX teams and finance to define quarterly/annual targets/quotas
• Provide insights on new and current customer assignments using analytics and data for CX team
• Build reports and dashboards to track activity and performance metrics and KPIs related to CX teams
• Mentor other analysts and team members in the area of CX operations

Who you are

• 3+ years of CS operations, project management, or business analyst experience at a SaaS company
• 2+ years working in a post-sale environment
• 1+ years experience leading a team of 2+ direct reports
• Fluency with NPS, CSAT, and relevant industry metrics
• Required knowledge of Salesforce Sales Cloud and Service Cloud
• Required experience with Gainsight at the administrator level; Level 1 certification is required but Level 2 is preferred
• Experience and proficiency in customer experience software and analytics tools 
• Self-starter and quick learner with the ability to work independently
• Flexible, agile and adaptable; used to wearing multiple hats
• Ability to navigate ambiguity, prioritize and manage multiple projects
• Experienced working in a fast-paced environment

Read about working at Electrichereand meet ourleadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: local timezone, 9:00AM - 6:00PM

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai. 

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview

Are you seeking a career that allows you to develop in one of the world’s fastest-growing companies while having a tremendous impact on that growth? Electric is looking for high ­energy professionals with sound business acumen, a strong technical aptitude and natural sales instincts to join our team as an Associate Account Executive.   

What You'll Do

• You’ll be one of the first points of contact for our prospects, demonstrating the value of Electric
• Establish and manage relationships with key decision makers to drive new customer acquisition
• You’ll own end to end workflows and help evolve our strategy as we continue to grow and expand into new markets
• You’ll be responsible for prospecting, building pipeline and executing on sales engagements that drive top-line growth and expand Electric’s reach 
• You’ll become a product expert and run product demos as well as help build sales playbooks and define our sales motion. 

Who You Are

You have experience with prospecting and a track record of closing new business. You are a creative, passionate, and self­-driven team player.  You are comfortable working in a fast-paced and dynamic environment. Most importantly, you are excited about sales, building an amazing brand, and helping create meaningful change for our growing organization. 

• Experience managing full sales cycles with multiple decision makers
• Experience driving net-new business from lead to close
• You are coachable, flexible, and resilient
• You have strong interpersonal skills and have a glass-half-full mentality
• Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision
• You have a builder mentality and thrive in collaborative environments
• Ability to work well with ambiguity and come up with creative solutions to challenges
• Excellent communication skills; ability to effectively lead client meetings and presentations
• Highly organized; ability to handle multiple deadlines simultaneously and prioritize your time
• 1+ years of successful selling experience in a B2B environment
• Familiarity with B2B software and technology is a plus (salesforce, outreach, etc)

Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people are less likely to apply to jobs where they don’t meet every single qualification.Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles! 

Read about working at Electrichereand meet ourleadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: local timezone, 9:00AM - 6:00PM

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai. 

Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

The Role

Amperity’s Growth Marketing team is searching for a Senior Marketing Operations Manager who can drive operational efficiency with our current marketing automation, analytics tools, and reporting. This senior-level individual contributor will be hands-on and responsible for maintaining the systems, processes, and data that supports all of Amperity’s marketing programs.

Interesting Problems

• Manage day-to-day administration of Marketo including campaign creation, audience segmentation, smart lists, analytics, and automation of programs
• Run daily database operations and data flow into internal systems like Salesforce
• Ensure accuracy of important system processes including lead scoring, lead routing, privacy compliance, UTM tracking, and data syncs between sales and marketing technologies
• Own and drive the strategy and execution of lead lifecycle reporting and Martech system improvements to help operationalize and show campaign return on investment
• Build dashboards and reporting on marketing campaign performance and pipeline attribution, while making recommendations on optimizing workflows
• Scale campaign operations to maximize output for sales teams while maintaining data integrity across marketing tech stack
• Build, automate, and report on performance of multi-channel campaigns (e.g. email, event, webinar, third party, direct mail, social, paid and display ads, ABM) across tools 
• Create processes and reporting for sales and marketing teams around defining SLAs
• Partner with Sales Operations, Campaign Managers, Field Marketing, BDR sales, and other stakeholders to maintain and evolve Marketing tools and technologies

About You

• 8+ years of experience in Marketing Operations or Campaign Ops Management
• 2+ years working in B2B SAAS, preferably reporting into a Marketing team
• Advanced Marketo and Salesforce skills (Marketo certified a plus, but not required)
• Experience with B2B marketing and sales technologies (Drift, 6Sense, Bizible, Outreach, GoToWebinar, Highspot, Marketo, etc.)
• Data driven individual while being comfortable reporting insights to executive leadership (Tableau experience a plus!)
• Proven success at optimizing systems, standardizing best practices and evangelizing recommendations aligned to your strategy to leadership and cross-functional
• Highly organized and detail oriented while executing with speed and accuracy
• Hands-on, creative problem solver who’s not afraid of ambiguity

Remote Available

Amperity has headquarters in Seattle and NYC. We are also currently hiring in CA, CO, FL, GA, IL, IN, MA, MN, NJ, NY, OH, OR, TX, WA.

Compensation

Base Salary: $130,000 - $178,000

Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.

Other Cash Incentives:For many of our positions, other cash incentives are also available.

Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

#LI-LU1