Tier 1 Customer Support (Part-Time Contractor)

The part-time Tier 1 Customer Support Agent is a remote-based contractor who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs. This person champions customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how.

We have availability during time blocks 24 hours a day, 7 days a week. We currently have specific need for coverage during 3:00 - 9:00 p.m. ET weekdays. Weekends are possible.

You will serve as a point of contact for our clients with questions about their online learning experience, including providing solutions for technical issues and logistical and administrative matters.

Our Agents communicate with high-level executives from premier companies all over the world, and candidates must exude professionalism and possess strong written communication skills. Our Agents are provided onboarding and ongoing training, resource materials, and the tools they need to be effective.

Experience working customer support for executives or businesses is highly valued. Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued.

Hours per week will vary over the year based on the ExecOnline program schedule. We generally offer 10-20 hours per week, with the possibility of additional hours based on volume. Candidates must be authorized to work in the US.

What you will do:

• Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
• Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios
• Promptly escalate more complex problems to appropriate internal team members
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content. and technical products (with training)
• Continuously endeavor to improve the quality of our support and service, both internally and externally
• Monitor live online video conferencing events and provide live immediate assistance to participants

What you need to succeed:

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division  
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
• Fluency in Spanish, French, or Japanese is highly valued.

To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.

WARNING - EMPLOYMENT OFFER SCAMS:  We have been alerted to phishing schemes in which scammers may be posing as ExecOnline recruiters and issuing false offers of employment - either via LinkedIn, text, or directly over email.  Please be aware that any official ExecOnline email communication will originate from an email address ending in "@execonline.com".  Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom.  Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official ExecOnline letterhead.  Please be vigilant in all of your job search activity, and if you have any questions please contact recruits@execonline.com.

Please note, only full-time employees are eligible to enroll in ExecOnline's employee benefits program.

The part-time Product Operations Support Agent is a remote-based contractor who is motivated to provide timely, accurate, and thorough administrative support to ExecOnline’s Leadership Coaching team and Coaches. You will work closely with our Coaching Operations team on critical administrative tasks that are vital for the success of the Leadership Coaching and Project Feedback experience of our high-level executive participants. Candidates must exude professionalism, possess strong attention to detail, are process oriented, and have strong written communication skills. You will be provided onboarding and ongoing training, resource materials, and the tools needed to be effective.

Experience working customer support for executives or businesses is highly valued. Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued. Hours per week may vary based on volume and demand. We generally offer 15-20 hours per week, with the possibility of additional hours based on volume. Candidates must be authorized to work in the US.

What you will do:

• Perform Administrative Set-Up tasks for Leadership Coaching participants on our proprietary learning portal.
• Match participants to the appropriate Feedback Experts and follow accurate tagging protocols for Applied Experience Platform experiences.
• Assist the Coaching Operations Team with Virtual Group Coaching logistics and communications.
• Assist the Coaching Operations team in the creation of automated participant communications for our suite of Leadership Coaching offerings. 
• Work with the Coaching Operations team and Leadership Coach network to streamline platform attendance protocols.
• Various administrative tasks as needed.

What you need to succeed:

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division  
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment 

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The hourly rate for this role is $25. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate.. To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.

WARNING - EMPLOYMENT OFFER SCAMS:  We have been alerted to phishing schemes in which scammers may be posing as ExecOnline recruiters and issuing false offers of employment - either via LinkedIn, text, or directly over email.  Please be aware that any official ExecOnline email communication will originate from an email address ending in "@execonline.com".  Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom.  Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official ExecOnline letterhead.  Please be vigilant in all of your job search activity, and if you have any questions please contact recruits@execonline.com.

Please note, only full-time employees are eligible to enroll in ExecOnline's employee benefits program.

Commitment to diversity, equity, and inclusion is our ethos. We take diversity in hiring seriously, and encourage you to apply, even if you don’t meet every bullet point to a “T.” 

Part-Time Live Event Associate - Contractor (Remote) is a virtual-based contractor who provides behind the scenes world-class support for live interactive events hosted on our proprietary video sharing platform. Working in partnership with the Senior Event Manager and ExecOnline Facilitator, the Live Event Associate provides white-glove technical support to faculty, facilitators, and executive-level participants during virtual sessions to ensure a high-quality experience. The environment is similar to that of a live virtual meeting.

The Part-Time Live Event Associate position is perfect for tech-savvy candidates that possess a strong willingness to offer prompt online video-based support to executive-level business professionals. Candidates will have the opportunity to grow within the various positions that are continually available throughout our growing family of products, services, and people with proven abilities and the willingness to succeed in this industry.

Hours for this role fall between Monday - Friday between 7:00am - 10:00pm EST and shifts will vary based on the ExecOnline program schedule. Shifts are typically scheduled for 2 hours at a time. We are open to flexible schedules ranging from 5-15 hours of availability per week. Candidates must be located and authorized to work in the US. 

What we want you to do:

• Support participant and faculty use of audio and video devices and desktop computing environments such that they are optimized for live interactive online video events.
• Troubleshoot technical complications of any ExecOnline participants, senior event managers, and facilitators.
• Identify, track and report technical problems.
• Demonstrate a familiarity with standard concepts, practices, and procedures of our learning content and platform (with training)
• Document any technical or general participant experience matters in designated area
• Continuously endeavor to improve the quality of our support and service, both internally and externally

What you need to succeed:

• College / University education (4-year degree) from an accredited school
• 1 - 3 years work experience, preferably in executive support or with a SaaS company
• Work well with high-level executives from around the world
• Technical experience in a start-up environment is a plus
• A customer-service orientation aimed at helping users optimize their use of audio and video in web conferencing technologies.
• Professional and calm demeanor under pressure
• Ability to multi-task in fast-paced, high stakes environment
• Clear and effective written and verbal communication skills with a global base of executive-level participants
• Proficiency with Salesforce along with Microsoft and Google Doc suites
• Reliable access to strong broadband internet connectivity
• Access to a reliable and current PC or Mac, along with headphones/earbuds with microphone
• Access to a quiet area during live meetings

To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile (if applicable). Please also fill out the following questionnaire: https://www.surveygizmo.com/s3/4310862/LEA

 Please note that in order to be considered for this role, you will need to submit your resume, cover letter, and complete the questionnaire.

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The hourly rate for this role is $20. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. 

WARNING - EMPLOYMENT OFFER SCAMS: We have been alerted to phishing schemes in which scammers may be posing as ExecOnline recruiters and issuing false offers of employment - either via LinkedIn, text, or directly over email.  Please be aware that any official ExecOnline email communication will originate from an email address ending in "@execonline.com".  Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom.  Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official ExecOnline letterhead.  Please be vigilant in all of your job search activity, and if you have any questions please contact recruits@execonline.com.

The Support Desk Agent is a virtual-based contractor who is motivated to provide quick and effective service to worldwide participants in our executive development programs. This person champions customer happiness, satisfaction, and success through patience, understanding and both content and technical know-how. 

You will serve as a point of contact for our clients and address their questions and needs related to their learning experience on our online learning platform.

Agents will be provided training, resource materials, and ongoing management and support from our team. 

We have a range of time blocks we're looking to cover, including days, nights, and weekends.Hours per week will vary over the year based on the ExecOnline program schedule. We are open to flexible schedules ranging from 10-20 hours of availability per week, while there might be an opportunity to take on additional hours based on volume. Candidates must be located and authorized to work in the US.

What we want you to do:

• Advanced Microsoft Excel knowledge including advanced conditional formatting, utilize data in Pivot tables, dynamic charts with formulas, multiple layers of charts.
• Excellent writing and communications skills
• Review participant feedback, handle responses, escalate feedback on a case by case basis.
• Accurately identify, troubleshoot, and flag issues as they occur
• Enthusiastically support our online participants with support needs by email and phone
• Work through the hundreds of weekly cases and address participant needs quickly, thoroughly, accurately, and professionally
• Promptly escalate more complex problems to appropriate internal team members
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content and technical products (with training)
• Continuously endeavor to improve the quality of our support and service, both internally and externally

What you need to succeed:

• Experience working with customers in a customer support environment 
• Strong communication skills, both written and verbal that recognizes and adapts to the wide range of ExecOnline participants
• Be well versed and comfortable with email and phone etiquette in challenging and time-sensitive situations for users or those with lesser technical fluency
• Experience with Salesforce (or other CRM)
• Attention to detail, a keen eye for noticing trends of issues

To apply for this position, please submit a copy of your resume and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.

 Please note that in order to be considered for this role, you will need to submit your resume, cover letter, and complete the questionnaire.

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The hourly rate for this role is $20. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. 

WARNING - EMPLOYMENT OFFER SCAMS:  We have been alerted to phishing schemes in which scammers may be posing as ExecOnline recruiters and issuing false offers of employment - either via LinkedIn, text, or directly over email.  Please be aware that any official ExecOnline email communication will originate from an email address ending in "@execonline.com".  Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom.  Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official ExecOnline letterhead.  Please be vigilant in all of your job search activity, and if you have any questions please contact recruits@execonline.com.

Please note, ExecOnline's employee benefits program is for eligible full time employees only. 

Available Locations: Hybrid from a US Cloudflare office or Remote US

About the Department
The Identity and Access Management (IAM) team is dedicated to ensuring the secure and efficient management of user identities, access privileges, and authentication mechanisms across all company systems, applications, and data. Our mission is to safeguard the organization against unauthorized access, protect sensitive information, and enable seamless user experiences while adhering to industry best practices and compliance standards.

About the Role

As an Identity and Access Management (IAM) Security Engineer, you will play a crucial role in designing, implementing, and managing identity and access management solutions. You will be responsible for safeguarding our systems, applications, and data by ensuring secure user access, authentication, and authorization mechanisms.

A Security engineers work may include reviewing reports from various sources (automated scanners, employee reports, logs, etc.), managing and configuring automated tooling (Terraform, Open Policy Agent, Workers, etc.), building controls to enforce policy (two factor authentication requirements, role based access, etc), creating tools, reports or platforms to support the team's goals. 

Desirable skills, knowledge and experience

Security engineers take part in a wide variety of tasks and projects in the team. One individual is not expected to know everything, but a working knowledge in several of the following areas is required: 

• Strong understanding of identity federation (SAML, OAuth, OpenID Connect, etc.)
• Experience with Identity and Access Management policy application and enforcement
• Experience designing, implementing, and managing IAM solutions
• Experience working with Open Policy Agent
• Experience working in DevOps / DevSecOps 
• Experience working with configuration management tools like Terraform, Ansible, etc.
• Experience working with Information Technology platforms and systems
• Experience with SaaS security (Google Workspace, Salesforce, Workday, Atlassian, etc.)
• Experience in configuration, troubleshooting and maintenance of network security infrastructure (Web content filtering, Firewall, IDS and DLP controls)
• Experience with API gateways and API security
• Experience with Zero Trust security
• Experience in secure configuration of cloud-based storage and data management systems
• Experience with secure configuration of containerized application platforms (e.g. Kubernetes)
• Advanced programming experience (Python, TypeScript, Bash, etc.)

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $151,000- $185,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $168,000- $206,000
• For Bay Area-based hires: Estimated annual salary of $176,000 - $216,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

In this role, you will contribute to Cloudflare's revenue generation engine by delivering pipeline at scale to the Sales counterparts. You will do this through a maniacal focus on people, process, and tools. The Business Development organization is anchored in a culture focused on the development & training of its employees, incubating talent across the company, teamwork, and celebrating success. With flawless execution, we believe the Business Development organization will be a competitive differentiator for Cloudflare.
This is a great opportunity to be a member of our high performing Sales team at a hyper-growth technology company. The Business Development Representative (BDR) will:

• Be the first point of contact for customers that need help finding solutions
• Develop your customer centric sales skills to deliver a stellar customer experience
• Learn Cloudflare’s products and services in detail

Similar to other roles at Cloudflare, this role has a tenure requirement of 18-24 months before you may be eligible to apply for another role within the company.

About the Role
This is a great opportunity to be an early member of a high performing sales team at a fast growing technology company. We are looking for ownership-oriented team members with excellent communication skills and technical curiosity. As the Inbound Business Development Representative (BDR), you will: 

• Create excellent customer experiences
• Learn customer-centric sales skills
• Become an expert in Cloudflare’s product
• Team members have opportunities to move into roles across the organization, especially in mid-market sales, customer success, solutions engineering, and sales operations

Day in the Life of BDR at Cloudflare

• Own and meet Target/ Quota. Generate qualified opportunities with around @$1.5 Mil sales pipeline & $350K BDR Influence revenue per quarter 
• The role is Activity intensive. Quick response on Inbound MQLs, ensuring that you are within SLA on Inbound Calls, Chats, all Inbound enquiries are key to the role
• Develop new business opportunities from inbound and marketing-generated leads. Bring in the required MQL to Opportunity conversion rates
• Discover pain points and use case, map them to broad set of Cloudflare solutions and qualify for Enterprise sales opportunities
• Work cross-functionally with stakeholders (account executives, marketing, sales operations, fellow BDRs)
• Report, track, and manage sales activities and results using SFDC
• Play an active role in the creation and iteration of team processes

Examples of desirable skills, knowledge and experience

• Self-motivated; entrepreneurial spirit
• Ability to work as part of a team or independently
• Analytical, organization and time management skills
• Comfortable working in a fast-paced, dynamic environment
• Strong interpersonal communication skills
• Customer-oriented mindset with empathy and curiosity
• Aptitude to learn technical concepts/terms
• Ability to manage multiple tasks/projects simultaneously
• Minimum 1 years of experience in BDR or in a similar capacity in technology industry is preferred, specifically in SaaS will be a plus
• Experience in Outreach and Salesforce is a plus
• At least one of these added language skills - Vietnamese/ Bahasa/ Mandarin/ Cantonese/ Mandarin

About the Team:

In this role, you will contribute to Cloudflare's revenue generation engine by delivering pipeline at scale to the Sales counterparts. You will do this through a maniacal focus on people, process, and tools. The Business Development organization is anchored in a culture focused on the development & training of its employees, incubating talent across the company, teamwork, and celebrating success. With flawless execution, we believe the Business Development organization will be a competitive differentiator for Cloudflare.

This is a great opportunity to be a member of our high performing Sales team at a hyper-growth technology company. The Business Development Representative (BDR) will:

• Be the first point of contact for customers that need help finding solutions
• Develop your customer centric sales skills to deliver a stellar customer experience
• Learn Cloudflare’s products and services in detail

Similar to other roles that Cloudflare, this role has a tenure requirement of 18-24 months before you may be eligible to apply for another role within the company.

About the Role

Location: Amsterdam, remote.

Start: Candidate must be available to start within 4 weeks.

Languages required: English & Dutch

This is a great opportunity to be an early member of a high performing sales team at a fast growing technology company. We are looking for ownership-oriented team members with excellent communication skills and technical curiosity. As the Business Development Representative (BDR), you will: 

• Create excellent customer experiences
• Learn customer-centric sales skills
• Become an expert in Cloudflare’s product
• Team members have opportunities to move into roles across the organization, especially in mid-market sales, customer success, solutions engineering, and sales operations

Day in the Life of BDR at Cloudflare

• Own and meet target quota related to number of qualified opportunities, response SLA, value of sales pipeline, and revenue
• Develop new business opportunities from inbound and marketing-generated leads
• Discover pain points and use case, map them to broad set of Cloudflare solutions and qualify for Enterprise sales opportunities
• Work cross-functionally with stakeholders (account executives, marketing, sales operations, fellow BDRs)
• Report, track, and manage sales activities and results using SFDC
• Play an active role in the creation and iteration of team processes

Examples of desirable skills, knowledge and experience

• Self-motivated; entrepreneurial spirit
• Ability to work as part of a team or independently
• Analytical, organization and time management skills
• Comfortable working in a fast-paced, dynamic environment
• Strong interpersonal communication skills
• Customer-oriented mindset with empathy and curiosity
• Aptitude to learn technical concepts/terms
• Ability to manage multiple tasks/projects simultaneously
• Minimum 1 years of experience in BDR or in a similar capacity in technology industry is preferred, specifically in SaaS will be a plus
• Experience in Outreach and Salesforce is a plus

About OffSec 

OffSec is the leading provider of continuous professional and workforce development, training, and education for cybersecurity professionals. Created by the community for the community, OffSec’s one-of-a-kind mix of practical, hands-on training and certification programs, virtual labs, and open-source projects provide practitioners with the highly desired offensive skills to get a job, advance their careers and better protect their organizations. OffSec is committed to funding and growing Kali Linux, the leading operating system for penetration testing, ethical hacking, and network security assessments. For more information, visitoffsec.com.

Excited about our mission and what we do? Apply and join us!

About the Job

Offensive Security is looking for an experiencedSalesforce Functional Consultantto join our team. We are looking for a Salesforce Functional Consultant with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Functional Consultant should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.

A Salesforce Functional Consultant at Offensive Security must be passionate about our mission, core values, and culture, and be strategic and creative.  They must be ready to roll up their sleeves and dive in!

Duties and responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Identify and gather requirements, translate into best practice and scalable solutions, with a focus on exceptional user experience
• Working with integrated applications including Boomi, DocuSign, HubSpot, Salesloft, ZoomInfo and our in-house applications
• Provide technical specifications and help maintain overall documentation for the business
• Translate business requirements into technical solutions

Qualifications, Knowledge, Skills, & Abilities

Required:

• Certified Salesforce Administrator
• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud and CPQ
• At least 20 Trailhead Badges or at least 15,000 points 
• Advanced experience with Salesforce configurations
• Strong understanding of the SFDC platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Experience with Salesforce Lightning and Lightning Components
• Proficient with UI components (Lightning components (both Aura and LWC), Visualforce)
• Proficient with No-code components (Process Builder, Flow, Workflow Rules)
• Experience in change management and governance
• Experience implementing Salesforce configuration changes, including (but not limited to): Assignment Rules, Approval Processes, field security, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, reports

Desirable:

• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder, Sales Cloud Consultant is a plus
• Bachelor’s/Postgraduate degree in computer science or a related field
• Demonstrates continued personal/professional development

Working conditions

This role is a full-time salaried position to be based in Philippines. Work hours for this position are flexible and will be performed from a home office. 

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.